Filtration System - Products

Filtration System - Products
GE Appliances
Reverse Osmosis
Filtration System
Owner’s Manual
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Part No. 215C1002P005–4 Pub. No. 49-5803-4
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Safety Instructions
Safety Information
Welcome to the GE family. We’re proud of our quality products and we are committed
to providing dependable service. You’ll see it in this easy-to-use Owner’s Manual and
you’ll hear it in the friendly voices of our customer service department.
Best of all, you’ll experience these values each time you use the water system. That’s
important, because your new system will be part of your family for many years. And
we hope you will be part of ours for a long time to come.
We thank you for buying GE. We appreciate your purchase, and hope you will
continue to rely on us whenever you need quality appliances for your home.
Operating Instructions
Operating Instructions
Congratulations!
You are Now Part of the GE Family.
. . .4–9
Specification Guidelines . . . . . . . . . . . .4
Purging the Reverse Osmosis
System . . . . . . . . . . . . . . . . . . . . . . . . . .6
Care and Cleaning of the Reverse
Osmosis System . . . . . . . . . . . . . . . . . .7
Cartridge Replacement . . . . . . . . . . . .7
Prefilter and Postfilter Cartridge
Replacement . . . . . . . . . . . . . . . . . .7, 8
Reverse Osmosis Cartridge
Replacement . . . . . . . . . . . . . . . . . . . .8
Flow Control and Screen . . . . . . . . . .8
Sanitizing the Reverse Osmosis
System . . . . . . . . . . . . . . . . . . . . . . . .9
IMPORTANT!
Fill out and return the Consumer Product Registration Card that is
packed with this product. If you cannot find it, please send in the
duplicate card printed in the back of this manual.
FOR YOUR RECORDS
Write the model and serial numbers here:
#
#
They are on the side of the tank.
Staple sales slip or cancelled check here.
Before You Call For Service . . . . . .10, 11
Proof of the original purchase date is needed to obtain service under
the warranty.
Troubleshooting Tips
Troubleshooting Tips
READ THIS MANUAL
Inside you will find many helpful hints on how to use and maintain
your water system properly. Just a little preventive care on your part
can save you a great deal of time and money over the life of your
system. A video has also been included with the product containing
important use and care instructions
Customer Service
Customer Service
Product Registration . . . . . . . . . . .13, 14
Warranty . . . . . . . . . . . . . . . . . . . . . . .15
Service Telephone
Numbers . . . . . . . . . . . . . . . . . . . . . . .16
2
You’ll find many answers to common problems in the Before You Call
For Service section. If you review our chart of Troubleshooting Tips first,
you may not need to call for service at all.
IF YOU NEED SERVICE
If you do need service, you can relax knowing help is only a phone
call away. A list of toll-free customer service numbers is included in
the back section.
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
Safety Instructions
For your safety, the information in this manual must be followed to minimize the risk of
WARNING! property
damage or personal injury.
SAFETY PRECAUTIONS
■ Check with your state and local public works
department for plumbing and sanitation codes.
You must follow these guidelines as you install the
Reverse Osmosis system. Using a qualified installer
is recommended.
■ Be sure the water supply conforms with the
Specification guidelines. If the water supply conditions
are unknown, contact your municipal water company
or your local health department for a list of
contaminants in your area and a list of laboratories
certified by your state to analyze drinking water.
WARNING: Before using the Reverse Osmosis
system for the first time, the system must be purged.
The Reverse Osmosis cartridge contains a food
grade preservative that must be purged from the
system. The preservative will give product water an
unpleasant taste and odor.
WARNING: Do not use with water that is
microbiologically unsafe or of unknown quality
without adequate disinfection before or after
the system. Systems certified for cyst reduction
may be used on disinfected water that may contain
filterable cysts. This Reverse Osmosis unit contains
a replaceable membrane cartridge treatment
component critical for effective reduction of
Total Dissolved Solids. The water should be tested
periodically to verify that the system is performing
satisfactorily. This system is acceptable for
treatment of influent concentrations of no more
than 27 mg/L nitrate and 3 mg/L nitrite in
combination measured as N and is certified for
nitrate/nitrite reduction only for water supplies
with a pressure of 280kPa (40 psig) or greater.
This Reverse Osmosis system must be properly installed and located in accordance with the Installation
Instructions before it is used. If you did not receive Installation Instructions, you can receive one by
calling us toll-free at the GE Answer Center ®, 800.626.2000.
■ Install or store where it will not be exposed to
temperatures below freezing or exposed to any
type of weather. Water freezing in the system will
break it. Do not attempt to treat water over 100°F.
■ Do not install on HOT WATER. The temperature
of the water supply to the Reverse Osmosis system
must be between the minimum of 40°F. and the
maximum of 100°F. See the Specification guidelines.
■ Do Not open the water supply valve until the pipes
have been flushed.
WARNING: Discard all unused parts and
packaging material after installation. Small parts
remaining after the installation could be a choke
hazard.
■ Sanitize upon installation of the Reverse Osmosis
system and after servicing inner parts, including
replacement of prefilter, postfilter and Reverse
Osmosis cartridge. It is important to have clean
hands while handling inner parts of the system.
See the Sanitizing the Reverse Osmosis System section.
Customer Service
■ Extended non-use of the Reverse Osmosis system
If the system is not used for one week or more,
open the RO water faucet, allow the system to
drain. Close the RO water faucet and allow the
system to regenerate the water supply.
Troubleshooting Tips
PROPER INSTALLATION AND MAINTENANCE
Operating Instructions
■ If house water pressure is over the maximum (125
pounds per square inch), install a pressure reducing
valve in the water supply line to the Reverse Osmosis
system.
■ This product reduces fluoride in drinking water.
Please consult your dentist if you have questions.
Read and follow this Safety Information carefully.
SAVE THESE INSTRUCTIONS
3
Safety Instructions
Specification guidelines.
Product – height 21² width 8² depth 10²
The system makes a good supply of drinking water each day. How much it will make depends primarily
on these things…
1
Feed water pressure—pounds per square inch (psi)
40–125
water temperature limits—minimum/maximum degrees F.
2 Feed 40–100
3 Water quality
Operating Instructions
Maximum Total Dissolved Solids (TDS)—parts per million (ppm)
2000
Maximum water hardness @ 6.9 pH—grains per gallon (gpg)
10
For water with hardness greater than 10 grains (at 6.9 pH) the use of a softener is recommended.
Failure to install a water softener will reduce the life of the Reverse Osmosis membrane. See chart
for additional information on the possible need for a water softener.
Maximum iron, manganese, hydrogen sulfide (ppm)
<0.1
Chlorine in water supply
Allowable*
Feed water pH limits (pH)
4–10
Percent rejection of TDS, minimum (new membrane)**
92
*Chlorine removed (maximum of 2.0 ppm) by the Reverse Osmosis prefilter…regular changing of the prefilter is
required. Chlorine will destroy the Reverse Osmosis membrane.
Troubleshooting Tips
**Feed water at 50 psig and 77°F. with 750 ppm sodium chloride. Quality water production, amount of waste
water and percent rejection all vary with changes in pressure, temperature and Total Dissolved Solids.
On average you should expect your Reverse Osmosis system to be able to deliver 18 gallons of product per day,
as tested by Water Quality Association Standard S-300. Output according to ANSI/NSF Standard 58 is 10.9
gallons per day. Process water used per gallon of water produced is four gallons.
Water Softener Chart
8
Customer Service
Incoming Water ph
7.5
WATER SOFTENER RECOMMENDED
7
6.5
6
Water Softener
not required
10
20
30
40
INCOMING WATER HARDNESS (GPG)
4
50
60
About the reverse osmosis system.
Reverse Osmosis removes Total Dissolved Solids (TDS) and organic matter from water by
diffusing it through a special membrane. The membrane separates minerals and impurities
from the water and they are flushed to the drain. High quality product water goes directly to
the drinking water faucet or to the storage tank. The system makes a good supply of
drinking water each day (see Specification guidelines). How much it makes depends on the
feed water supply pressure, temperature and quality.
The system includes an electronic faucet assembly with an integrated water testing feature.
When water is taken from the faucet, a green indicator light means removal is within the
specified limits and water quality is good.
Safety Instructions
What the Reverse Osmosis System Does
Prefilters and postfilters are replaceable cartridges. The carbon prefilter removes chlorine
while also filtering sediments. The postfilter removes any other undesirable tastes and odors
before you use the water.
—Water from the cold supply pipe enters the Reverse Osmosis assembly and is
1 Prefilter
directed to the prefilter cartridge. NOTE: Before going to the prefilter, supply water first
4
passes through the electronics box to measure TDS.
The prefilter is a replaceable sediment cartridge with activated carbon in its
composition. The cartridge removes sand, silt, dirt, other sediments and up to 2.0 ppm
of chlorine from the feed water. The prefilter reduces chlorine in the feed water because
CHLORINE DESTROYS THE REVERSE OSMOSIS MEMBRANE. Filtered, clean, chlorine-reduced
water flows from the prefilter to the Reverse Osmosis membrane cartridge.
1
Water Storage—The storage area holds up to 1.9 gallons of product water. The
2 Product
flexible bladder keeps water pressurized for fast flow to the faucet when drinking water is
needed.
2
Valve—A check valve is built into the bottom end of the Reverse Osmosis housing.
3 Check
The check valve prevents a backward flow of product water from the storage area. A
backward flow could cause rupture of the Reverse Osmosis membrane.
Shutoff Assembly—To conserve water, the drinking water system has an
4 Automatic
automatic shutoff. When the storage tank has filled to capacity and the RO water faucet
7
UP
is closed, pressure closes the shutoff. Water flow to the Reverse Osmosis housing is shut
off until Reverse Osmosis water is used again, and pressure drops in the Reverse
Osmosis system.
Osmosis Cartridge—The cartridge, inside the Reverse Osmosis housing, includes
5 Reverse
a tightly wound, special membrane. Water is forced through the cartridge where the
5
1
membrane removes the dissolved solids and organic matter. High quality product water
exits the Reverse Osmosis housing and goes to the storage area. Reject water, with the
dissolved solids and organic matter, leaves the housing and is discharged to the drain.
Troubleshooting Tips
3
Operating Instructions
How the Reverse Osmosis System Works
After leaving the storage area, but before going to the faucet, product water
6 Postfilter—
goes to the postfilter. The postfilter is also the activated carbon type sediment filter. Any
Customer Service
remaining tastes, odors, or sediments are removed from product water. Clean, high
quality drinking water flows through the tubing and to the faucet.
Control—The flow control regulates flow of water through the Reverse Osmosis
7 Flow
cartridge at the required rate to produce high quality water. The control is located in the
drain tubing, at the Reverse Osmosis cap fitting. A small, cone-shaped screen fits over the
front end of the flow control to help prevent plugging with drain water sediments.
6
Automatic
shutoff
assembly
Further description of this illustration
is in the Care and Cleaning section.
5
Safety Instructions
About the reverse osmosis system.
The Faucet and Indicator Lights
Faucet and Electronics—The countertop faucet
dispenses filtered drinking water when opened.
It has a hand-operated, spring-loaded lever to
prevent waste. You can keep the faucet open by
pushing upward on the lever, until it locks against
the faucet spout.
NOTE: If the Reverse Osmosis system is connected
to the refrigerator this light will also flash when the
icemaker or water dispenser is in use. The green
light may stop flashing when the supply of Reverse
Osmosis water is nearly gone and flow from the
RO faucet decreases. This is a normal condition.
To comply with plumbing codes, an air gap is built
into the faucet drain water connection.
Flashing Amber “FILTER” Light—The prefilter and
postfilter cartridges need replacing. See the Care
and Cleaning section.
Operating Instructions
The electronic faucet provides an integrated TDS
monitor. As water is taken from the faucet, the
indicator lights show how the Reverse Osmosis
system is operating to provide high quality
drinking water.
Flashing Green Light—The Reverse Osmosis system
is providing high quality drinking water.
Flashing Amber “RO” Light—The Reverse Osmosis
cartridge is no longer removing at least 75% of the
TDS from the supply water and needs replacing.
See the Care and Cleaning section for Reverse
Osmosis cartridge replacement. NOTE: Disregard
initial or short periods (a few seconds) of the
flashing “RO” light. Long periods of limited or non
use can cause the TDS levels to temporarily change.
If the Reverse Osmosis Filtration System Is Connected to Your Icemaker
Before you service the filter, change the filters, or purge the Filtration system, YOU MUST turn off the icemaker by raising the
feeler arm. Four hours after servicing your unit, lower the feeler arm to resume icemaking.
Purging the Reverse Osmosis System
Required upon initial installation or after the
Reverse Osmosis cartridge is replaced.
about four hours, pressure will start to build
3 Inin the
Reverse Osmosis system. At that time,
Troubleshooting Tips
CAUTION: The Reverse Osmosis cartridge contains
a food grade preservative that should be purged
from the system before first use or whenever the
Reverse Osmosis cartridge is replaced. The
preservative will give product water an unpleasant
taste and odor.
carefully check all fittings and tubing
connections for any water leaks. Correct leaks
if any are found. Open the RO water faucet to
drain the storage tank.
the RO water faucet after draining. Wait
4 Close
four hours until system has refilled. The system
is ready to make product water for your use.
Make sure all tubing connections are
1 tightened.
the RO water faucet and repeat the
5 Open
purging process three more times.
sure the red tank shutoff valve is open.
2 Make
Turn on the water supply valve to the Reverse
Osmosis system.
RO product
water faucet
Customer Service
3/8² tubing, marked FAUCET
Water supply valve
1/4² tubing,
marked
1/4² BARB
Drain line
Automatic
shutoff
assembly
Sink p-trap
Tank shutoff valve
CLOSED
OPEN
Electronics
box
6
Battery pack
FLOW
1/4² tubing, marked
WATER SUPPLY
Leadwires
Care and cleaning of the reverse osmosis system.
Safety Instructions
To obtain replacement filters, call GE Appliance Parts at 800-626-2002.
Pre/Post Filter Cartridge Replacements FX18P
Activated Carbon
Reverse Osmosis Cartridge Replacement FX18M
Thin Film Polyamide
You must replace the prefilter cartridge at least every six months to protect the Reverse
Osmosis membrane from being destroyed by chlorine and/or from plugging with sediments in
the water supply valve.
It’s time to replace the Reverse Osmosis cartridge when the amber “RO” light, on the faucet
base, flashes continually while Reverse Osmosis water is taken from the faucet.
Prefilter Cartridge Replacement
Be sure you have cleaned your hands with anti-bacterial soap before handling inner parts of
the system.
1 Turn off water supply to the Reverse Osmosis system by shutting off the water supply valve.
the pressure in the Reverse Osmosis system before continuing. Do this by opening
2 Relieve
the RO water faucet and allowing water in the system to drain completely (this takes several
Operating Instructions
To signal correct replacement interval for prefilter, postfilter and batteries, the amber “FILTER”
indicator light, on the electronic faucet base, will begin to flash after six months, or 900 gallons of
product water use, whichever occurs first.
minutes).
the Reverse Osmosis system away from the cabinet, leave tubing connected. Place a
3 Pull
dry towel under the system. Remove the green protective cap and depress the vacuum
4 Remove the clamp retainers and clamp sections from top of the unit.
the cap from the Reverse Osmosis housing (no need to disconnect tubing) and
5 Separate
set aside.
NOTE: If the cap o-ring seal remained in the Reverse Osmosis housing, replace it on the cap.
the Reverse Osmosis cartridge and prefilter cartridge from the housing. Separate and
6 Lift
dispose of the prefilter cartridge, but save the Reverse Osmosis cartridge. See figure on
page 9.
Troubleshooting Tips
relief valve stem, allowing air to enter the tank. Release the valve stem AFTER flow from the
tank shutoff slows to a slight drip. Replace the protective cap.
7 Dump water from the Reverse Osmosis housing.
8 Sanitize the system. Go to Sanitizing the Reverse Osmosis System section and follow steps 6–13.
disconnect tubing) and move aside. Dispose of water from the Reverse Osmosis housing.
NOTE: If the cap o-ring remained in the Reverse Osmosis housing, replace it on the cap.
the new prefilter cartridge in the Reverse Osmosis housing (watch for “THIS SIDE
10 Place
UP” on one end) and then slide the Reverse Osmosis cartridge into the top end of the new
prefilter cartridge.
NOTE: Be sure the bottom end of the prefilter is at the bottom, and the UP arrow on the Reverse
Osmosis cartridge points upward (o-ring seal end downward).
lubricate the cap o-ring seal with only clean silicone grease. Then, push the cap
11 Lightly
into position and install the clamp sections and retainers. Continue to Postfilter Cartridge
Replacement section.
7
Customer Service
the clamp retainers and sections from top of the unit. Lift the Reverse Osmosis cap
9 Remove
straight up (slight resistance is normal) from the Reverse Osmosis housing (no need to
Safety Instructions
Care and cleaning of the reverse osmosis system.
Postfilter Cartridge Replacement
Green protective cap
Vacuum
relief
valve
Continuing from Prefilter Replacement Procedure
(water supply valve closed, RO water faucet opened
and system drained):
tubing at both ends of the postfilter.
1 Disconnect
Be careful, water in tubing may spill. See
illustration, page 9.
2
Pull the filter from the holder and remove
fittings from both ends.
the green protective cap and depress
3 Remove
the vacuum relief valve stem, allowing air to
enter the tank. Release the valve stem AFTER
flow from the tank shutoff slows to a slight
drip. Replace the green protective cap.
WARNING: This valve stem is for vacuum relief
only. Pressurizing the tank may cause it to
rupture. Do not attempt to pressurize the tank.
filter into the holder and reconnect
4 Replace
the tubing at both ends.
NOTE: Be sure the flow arrow points downward.
Operating Instructions
Reverse Osmosis Cartridge Replacement
NOTE: When replacing the Reverse Osmosis cartridge,
also install a new flow control and screen.
and replace the flow control and screen.
3 Remove
See the Flow Control and Screen section below.
It’s time to replace the Reverse Osmosis cartridge
when the amber “RO” light on the faucet base
flashes continually while Reverse Osmosis water is
taken from the faucet.
lubricate the cap o-ring seal with only
4 Lightly
clean silicone grease. Then, push the cap into
Follow steps 1 through 7 in the Prefilter
1 Cartridge
Replacement section.
the new Reverse Osmosis cartridge into
2 Slide
the top of the prefilter cartridge. Then, place
NOTE: Be sure the bottom end of the prefilter is at the
bottom, and the UP arrow on the Reverse Osmosis
cartridge points upward (o-ring seal end downward).
Turn on the water supply valve and PURGE THE
5 REVERSE
OSMOSIS CARTRIDGE. See the Purging
the Reverse Osmosis System section.
CAUTION: The Reverse Osmosis cartridge contains
a food grade preservative that should be purged
from the system before first use or whenever the
Reverse Osmosis cartridge is replaced. The
preservative will give product water an unpleasant
taste and odor.
Flow Control and Screen
Cone
screen
Reverse
Osmosis
cap
Customer Service
Troubleshooting Tips
the assembled cartridges into the Reverse
Osmosis housing.
position and install the clamp sections and
retainers.
Flow
control
The flow control regulates the flow of water through
the Reverse Osmosis cartridge at the required rate
so high quality product water is produced.
When servicing the Reverse Osmosis system,
check the flow control and tubing to it, to make
sure the tube and surrounding surfaces are clean
and unrestricted. A small, cone-shaped screen is
located in front of the flow control to help keep it
clean. If the flow control is plugged with foreign
particles, the Reverse Osmosis cartridge cannot
discharge minerals and impurities to the drain. If
this happens, it will only take a short time for the
cartridge to plug, making it useless.
sure the red tank shutoff valve is closed,
1 Make
water supply valve is closed (turn clockwise),
and the RO water faucet is open to the system.
Drain system until water stops flowing.
the flow control and screen. Remove
2 Locate
the straight tubing from the top of the Reverse
Osmosis system, marked “Drain.”
the flow control from the end of the
3 Remove
tubing with a clean knife edge. Remove the
8
screen; a tooth pick may be needed for the
interior portion of the cap.
you are replacing the flow control and screen,
4 Ifdiscard
them. If you are checking the flow
control, screen and tubing for blockage, clean
these parts of any debris. Do not blow through
the flow control. It will contaminate the part.
the screen by placing the cone end
5 Replace
into the elbow cap and carefully push it in.
CAUTION: Do not force in further after you feel
resistance. Visually check to be sure it is
properly positioned.
the flow control and tighten by hand,
6 Install
then another 1/4 turn with pliers. DO NOT
OVERTIGHTEN AND DISTORT OR CRUSH THE
TUBING AND FLOW CONTROL.
you are replacing the Reverse Osmosis
7 Ifcartridge,
return to the Reverse Osmosis
Cartridge Replacement instructions. Otherwise,
open red tank shutoff valve and water supply
valve (turn counterclockwise). Close the RO
water faucet.
Always replace the four “AA” alkaline batteries in the control box when changing the
prefilter and postfilter cartridges. Good batteries are needed to assure proper indicator
light operation. Weak batteries may give a false indication. Changing the batteries also
resets the six month or 900 gallon period.
Sanitizing the Reverse Osmosis System
Reverse
Osmosis
cap
Flow
control
Prefilter
cartridge
UP
Reverse Osmosis
cartridge
End with o-ring
seals downward
Bottom
end
Vacuum
relief valve
Reverse Osmosis
housing
Clamp
retainers
(2)
Clamp
sections (2)
Red tank
shutoff valve
Postfilter
line
Postfilter
Product water
tubing
CLOSED
SANITIZE upon installation of the Reverse Osmosis system and after servicing inner parts,
including replacement of prefilter, postfilter and the Reverse Osmosis cartridge. Be sure
to clean your hands with anti-bacterial soap before handling inner parts of the system.
sure the water supply valve to the Reverse Osmosis system is turned off and the
1 Be
RO water faucet is open. Allow the system to drain completely to a slow drip (this
takes several minutes).
the Reverse Osmosis system away from cabinet, leave tubing connected. Place
2 Pull
a dry towel under the system. Remove the green protective cap and depress the
vacuum relief valve stem, allow air to enter tank. Release the valve stem AFTER flow
from tank shutoff slows to a slight drip. Replace the protective cap.
3 Remove the clamp retainers and clamp sections from top of unit.
the Reverse Osmosis cap straight up (slight resistance is normal) from the
4 Lift
Reverse Osmosis housing (no need to disconnect tubing) and move aside.
NOTE: If the cap o-ring seal remained in the Reverse Osmosis housing, replace it on the cap.
the Reverse Osmosis cartridge and the outer prefilter cartridge from the
5 Remove
Reverse Osmosis housing and place in a clean plastic bag. Dispose of water from
Operating Instructions
Green
protective
cap
Cone screen
Safety Instructions
Battery Replacement
Reverse Osmosis housing.
Fill the Reverse Osmosis housing with fresh cold water, to about 1″ from the top.
6 Add
two tablespoons of ordinary 5.25% household chlorine bleach and mix into
OPEN
7 Replace the Reverse Osmosis cap with o-ring and install the clamp retainers.
the red tank shutoff valve, disconnect postfilter at tank shutoff valve. Connect
8 Close
the Reverse Osmosis water tubing (disconnect from electronics box) directly to the
tank shutoff valve, isolating the carbon postfilter, see illustration, titled “Isolating
the carbon postfilter”.
the red tank shutoff valve and the water supply valve to the Reverse Osmosis
9 Open
system. Allow system to fill for one minute. Open the RO water faucet, locking the
Troubleshooting Tips
the water. DO NOT ADD CHLORINE FIRST. Concentrated chlorine may damage
plastics.
Automatic Tank
shutoff shutoff
assembly valve
lever upward against the spout.
water to flow through the Reverse Osmosis system until all bleach odor is gone
10 Allow
(approximately 20 minutes).
Connect RO water
tubing to tank
shutoff valve
off the water supply valve to the Reverse Osmosis system. Close the RO water
11 Turn
faucet AFTER water flow stops.
Disconnect
postfilter
the red tank shutoff valve. Disconnect the water product line from the red
12 Close
tank shutoff valve and connect to the electronics box.
Postfilter
FLOW
13 Reconnect postfilter line to red tank shutoff valve. Open red tank shutoff valve.
Isolating the carbon postfilter
Electronics box
steps three & four. Be careful of water in the Reverse Osmosis housing.
14 a. Do
Dispose of water.
b. Replace the Reverse Osmosis cartridge, with o-ring seal downward, and prefilter
cartridge, with “THIS SIDE UP” facing upward. BE SURE TO CLEAN YOUR HANDS
WITH ANTI-BACTERIAL SOAP.
c. Do step seven.
d. Purge the system. See the Purging the Reverse Osmosis System section.
9
Customer Service
Faucet
& Base
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Sounds you might hear
Running water from the unit
to a drain.
• This is normal.
Water has air bubbles
and is cloudy
Air in system after installation.
• Will go away after it runs for a while.
Amber “FILTER” light
on the faucet base
is flashing
Six months or 900 gallons
of product water usage has
occurred. This is the maximum
life of the prefilter and postfilter.
• Replace the prefilter, postfilter, and batteries in the
electronics box.
Amber “RO” light
flashing. NOTE:
Disregard initial or
occasional short periods
of this flashing light.
Low usage of Reverse Osmosis
product water
• Open the RO water faucet and allow system to drain.
Close the RO water faucet and allow the system to
regenerate the water supply.
The Reverse Osmosis
membrane is no longer
removing the required amount
of Total Dissolved Solids.
• Replace the Reverse Osmosis membrane cartridge,
flow control and screen.
Water supply to the Reverse
Osmosis system not within
specifications.
• Increase water pressure, precondition the water,
etc., as needed to conform before doing maintenance
on the Reverse Osmosis system.
Faucet base leadwire not
connected to electronics
box leadwire.
• Connect.
Battery pack not connected
to electronics box.
• Connect.
Batteries installed
incorrectly or expended.
• Observe orientation markings on the holder and install
correctly. Replace batteries if old.
Leadwires damaged.
• Inspect and repair as needed.
Indicator lights on faucet
base not working
Customer Service
Troubleshooting Tips
Operating Instructions
Safety Instructions
Before you call for service…
10
Chlorine taste and/or
odor in the Reverse
Osmosis product water
The ppm of chlorine in your
water supply exceeds maximum
limits and has destroyed the
Reverse Osmosis membrane.
• If the water supply contains more than 2.0 ppm of chlorine,
additional filtering of the water supply to the Reverse
Osmosis is needed. Correct this condition before doing
maintenance on the Reverse Osmosis system.
The prefilter is no longer
removing chlorine from
the water supply.
• Replace the Reverse Osmosis membrane cartridge,
control, screen prefilter, postfilter and batteries in the
electronics box.
High quality product water
may have a different taste
than what you’re used to.
• This is normal.
Low water usage
• Completely drain system and allow to refill.
Contamination in product
water storage.
• Use sanitizing procedures.
Prefilter and postfilter
need to be changed.
• Replace the prefilter and postfilter.
Water leaking from
faucet air gap hole
Drain side of faucet air gap
(3/8″ tubing) plugged, restricted
or incorrectly connected to the
drain.
• Inspect and eliminate restriction or plug. It is important
that there are no dips, loops or low spots in the drain line
from the faucet air gap to the drain pipe. Refer to
Installation Instructions for proper drain connection. If
drain line adapter was used as the drain point, periodic
inspection/cleaning is recommended.
System makes product
water slowly
This is normal.
• Water flow rate will be lower than your regular faucet.
Water supply to the Reverse
Osmosis system not within
specifications.
• Increase water pressure, precondition the water, etc., as
needed to conform before doing maintenance on the
Reverse Osmosis system.
Prefilter cartridge plugged
with sediments.
• Replace the prefilter. If rate does not increase, replace the
postfilter, Reverse Osmosis membrane cartridge, flow
control, screen and batteries in the electronics box.
Other taste and/or odor
Troubleshooting Tips
What To Do
Operating Instructions
Possible Causes
Safety Instructions
Problem
Reverse Osmosis membrane
plugged with sediments.
Customer Service
11
Customer Service
Troubleshooting Tips
Operating Instructions
Safety Instructions
Notes
12
GE Service Protection Plus™
GE, a name recognized worldwide for quality and dependability, offers you Service
Protection Plus ™—comprehensive protection on all your appliances—No Matter
What Brand!
Benefits Include:
• Backed by GE
• All brands covered
• Unlimited service calls
• All parts and labor costs included
• No out-of-pocket expenses
• No hidden deductibles
• One 800 number to call
We’ll Cover Any Appliance.
Anywhere. Anytime.*
You will be completely satisfied with our service protection or you may request your money back
on the remaining value of your contract. No questions asked. It’s that simple.
Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—any brand!
Plus there’s no extra charge for emergency service and low monthly financing is available. Even icemaker
coverage and food spoilage protection is offered. You can rest easy knowing that all your valuable
household products are protected against expensive repairs.
Place your confidence in GE and call us in the U.S. toll-free at 800-626-2224
for more information.
*All brands covered, up to 20 years old, in the continental U.S.
✁
Please place in envelope and mail to:
General Electric Company
Warranty Registration Department
P.O. Box 34070
Louisville, KY 40232-4070
13
Cut here
Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your
confidence in us. We are proud to have you as a customer!
Follow these three steps to protect your new appliance investment:
1 2 3
After mailing
the registration
below, store this
document in a safe
place. It contains
information you
will need should
you require service.
Our service number
is 800-GE-CARES
(800-452-2737).
Complete and mail
your Consumer
Product Ownership
Registration today.
Have the peace of
mind of knowing we
can contact you in
the unlikely event of
a safety modification.
Model Number
Read your Owner’s
Manual carefully.
It will help you
operate your new
appliance properly.
If you have questions,
or need more
information call the
GE Answer Center®
800.626.2000.
Serial Number
Important: If you did not get a registration card with your product,
detach and return the form below to ensure that your
product is registered.
✁
Consumer Product Ownership Registration
t
an
ort l
p
i
Im Ma ay!
d
To
First
Name
Mr. ■
Model Number
Ms. ■
Mrs. ■
Miss ■
Last
Name
Street
Address
Apt. #
City
State
Date Placed
In Use
Month
Phone
Number
Zip
Code
Day
_
GE Appliances
General Electric Company
Louisville, Kentucky 40225
14
Year
_
Serial Number
Cut here
GE Reverse Osmosis System Warranty
For The Period Of:
GE Will Replace, At No Charge To You:
One Year
From the date of the
original purchase
Any part of the Reverse Osmosis Filtration System which fails due to a defect in materials or
workmanship. During this full one-year warranty, GE will also provide, free of charge, all labor
and in-home service to replace the defective part.
Safety Instructions
All warranty service provided by our Factory Service Centers, or an authorized Customer Care® technician.
For service, call 800-GE-CARES.
What GE Will Not Cover:
■ Replacement of house fuses or resetting of circuit
breakers.
■ Improper installation.
■ Damage to the product caused by accident, fire, floods or
acts of God.
■ Failure of the product if it is abused, misused, or used for
other than the intended purpose or used commercially.
■ Filters, membranes or batteries.
■ Incidental or consequential damage to personal property
caused by possible defects with this appliance.
This warranty is extended to the original purchaser and any succeeding owner for products purchased for home
use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home.
Operating Instructions
■ Service trips to your home to teach you how to use the
product.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal
rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Troubleshooting Tips
Warrantor: General Electric Company. Louisville, KY 40225
Customer Service
15
Safety Instructions
Service Telephone Numbers.
GE Answer Center® 800.626.2000
The GE Answer Center® is open 24 hours a day, 7 days a week.
In-Home Repair Service 800-GE-CARES (800-432-2737)
Expert GE repair service is only a phone call away.
Operating Instructions
Special Needs Service 800.626.2000
800-TDD-GEAC (800-833-4322)
GE offers, free of charge, a brochure to assist in planning a barrier-free kitchen for persons
with limited mobility.
Service Contracts 800-626-2224
Purchase a GE service contract while your warranty is still in effect and you’ll receive a
substantial discount. GE Consumer Service will still be there after your warranty expires.
Troubleshooting Tips
Parts and Accessories 800-626-2002
Individuals qualified to service their own appliances can have parts or accessories sent directly
to their homes (VISA, MasterCard and Discover cards are accepted).
Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since
improper servicing may cause unsafe operation.
Service Satisfaction
If you are not satisfied with the service you receive from GE:
First, contact the people who serviced your appliance.
Customer Service
Next, if you are still not pleased, write all the details—including your phone number—to:
Manager, Consumer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
Finally, if your problem is still not resolved, write:
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
16
Printed in Louisville, KY
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