quick start guide - DAB Communications

quick start guide - DAB Communications
Congratulations! You’ve just simplified your life.
3
At this point, your basic mailbox set up is complete and your AT&T Unified Messaging mailbox
is now ready to use. You can proceed directly to your mailbox by pressing # or you can remain
on the line to go through more Setup features. To begin, go online or simply use a telephone
by dialing your access number and following the prompts. See the online user guide for other
options to check your messages and more detailed instructions on your new service.
um.att.com | 1.888.300.6500
AT&T Online Repair Center – We have now made it easier to report and check trouble online.
Please visit www.att.com/repair
For security reasons, we ask that you change your temporary website Email Address, website Password and PIN immediately, even if you’re not yet using your mailbox. When choosing your Password and PIN, don’t use
your telephone or mailbox number (or any part of the telephone or mailbox number) as part of your Password and PIN. Don’t repeat digits (e.g., 444444), don’t use sequential digits (e.g., 123456) and don’t use easily
identifiable numbers (e.g., ZIP code, street address, etc). Treat your Password and PIN as you would your ATM PIN. Select a Password and PIN of at least six digits. For added security, you should change your Password and
PIN periodically and check your greetings to make sure they haven’t been changed.
4
The *98 feature is not available in all areas, and it is not available in California.
5
Your personal authentication code will be used when you need to reset your PIN to gain access to your AT&T Unified Messaging mailbox. When resetting your PIN over the telephone, you must be dialing from a phone
number associated with your AT&T Unified Messaging mailbox.
When you add a Wireless number to AT&T Unified Messaging, your Wireless mailbox will be eliminated and your existing messages will be lost. Depending upon the model of your Wireless handset, you may need to
reprogram the “1” key to automatically dial the AT&T Unified Messaging voice mail access number to access your voice mailbox. Please visit the Online User Guide at www.um.att.com for programming instructions. If
your local service is billed on a per-call or per-minute basis, you’ll be charged for all local calls associated with the use of your voice messaging service. Under such plans, you’ll be charged for a local call every time you
retrieve a message or otherwise access your mailbox using your local telephone number. You’ll also be charged for a local call every time a caller leaves or attempts to leave you a message. For customers on per-call
calling plans, such calls will be counted against your monthly allowance. If you access your mailbox from outside your local calling area, you’ll incur applicable local toll or long distance charges. Calls forwarded to your
mailbox from your Wireless phone from AT&T will not incur airtime charges. However, airtime charges will apply when using your Wireless AT&T handset to retrieve messages. Contact your provider for rate information.
AT&T Unified Messaging is a service provided by AT&T Messaging.
© 2009 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
SGX00005-8
3
quick start guide
AT&T Unified MessagingSM
Welcome to AT&T Unified Messaging.SM
Prepare to have your communications life
changed. That may sound like a bold statement,
but you’ll understand the difference your new
service can make once you experience its many
features and benefits. Even better, AT&T Unified
Messaging is easy to learn and use.
How does it work?
AT&T Unified Messaging combines your wireline
voice mail, Wireless from AT&T1 voice mail, fax
and email messages into one mailbox, making
them all easily accessible from any Internet
connection2 or any touch-tone telephone. Plus,
not only can you listen to your voice messages
using a telephone, you can also listen to emails
and fax header information thanks to built-in
text-to-speech technology.
Let’s get started.
It’s easy to set up AT&T Unified Messaging.
Choose the one you’re most comfortable with
from these simple options.
1. On your computer. (This is highly recommended.)
2a. Via your primary phone connected to the service.
2b. From another phone.
For detailed instructions on using AT&T Unified Messaging and
its features, we suggest you view the online User Guide at
um.att.com (just click on the User Guide link on the left side of
your screen).
Landline number and wireless from AT&T number must be within the same service area. If landline and wireless from AT&T numbers are not within the same service area, integration may not work properly and
additional airtime charges may apply. Unified Messaging works with most wireless phones from AT&T, but not all. Customers who purchase the iPhone are automatically set up with Visual Voicemail. To establish
integration between the wireline and iPhone mailbox, you will need to call Customer Care at 1-888-300-6500. The iPhone can have either Visual Voicemail or an integrated mailbox utilizing the AT&T Unified
Messaging service, but not both. Prepaid wireless from AT&T customers cannot add their wireless voice mail to AT&T Unified Messaging. Wireless from AT&T®: 3G not available in all areas.
1
Macintosh users will not be able to record or listen to voice messages using the AT&T Unified Messaging software. Apple Macintosh users will not be able to record greetings. In addition, to listen to voice
messages over the Internet browser Apple Macintosh and Microsoft Windows Vista users will need to use their own media player.
2
Set up your mailbox on a computer.
This option is highly recommended. Macintosh computers are not supported.
To see a short video demonstration on how to set
up your mailbox over the computer, go to
www.att.com/umsetup
Things you’ll need before you start:
• Your Temporary Email Address
• Your Temporary Password
You can find these items in your Welcome Letter. You may also call
AT&T Unified Messaging Customer Care at 1.888.300.6500 for help.
Now follow these steps:
1. Go to um.att.com. This is where you’ll go every
time you want to access your email, voice mail
or faxes using a computer. The Set-up Wizard
will give you an option to bookmark or add
this location to your browser’s Favorites list
for future use.
2. Enter your Temporary Email Address and
Temporary Password.
3. Follow the Set-up Wizard instructions. If you are
adding a Wireless from AT&T number, you will
need the last four digits of your Social Security
Number or Tax ID.
Note: The Social Security Number or Tax ID entered must match the
last four digits of the Social Security Number or Tax ID on the Wireless
from AT&T account being added.
You have the option of recording your greeting(s)
during the Set-up Wizard. You will need a
microphone, speakers and a sound card on
your computer to do this. If you do not want
to record your greeting(s) over the computer
or do not have a microphone, you can always
record your greeting(s) the first time you access
AT&T Unified Messaging over the phone.
Your mailbox is now ready to use. To begin, simply
go to um.att.com and enter your Email Address
and the Password you created during setup.
You will be taken directly to your Inbox. You can
also check your messages using a telephone by
dialing your Access Number. See the online User
Guide for other options to check your messages and more
detailed instructions on your new service.
um.att.com | 1.888.300.6500
Set up your mailbox using your primary phone
connected to the service.
Things you’ll need before you start:
• Your Access Number
• Your Mailbox Number (telephone number)
• Your Temporary PIN3
You can find these items in your Welcome Letter. You
may also call AT&T Unified Messaging Customer Care at
1.888.300.6500 for help.
Note: The temporary PIN is not required for residential
customers calling from the telephone number associated
with their new mailbox.
If you’re using the telephone CONNECTED
to your service, select either option 1a or
1b to enter your mailbox:
1a. Dial your Access Number (the number you
were given to access your messages over the
telephone). For quicker access, simply dial *98.4
1b. Dial your Mailbox Number (phone number).
2. Enter your Temporary PIN and press #.
3. When prompted, enter a new PIN and press #.
Your new PIN must be at least six digits in length.
If you make a mistake, press * and start again.
4. Re-enter your new PIN followed by #.
5. When you’re finished choosing your PIN, you
will be given the option to select a personal
authentication question and answer. Your
personal authentication code will be used when
you need to reset your PIN.5
6. Next, you’ll be prompted to record your name.
Say your name after the tone and press #.
• If you’re happy with the recording, press 1.
• To record again, press 2.
• If you need more time, press 8 to pause. To
resume, press any key.
7. Now you’ll be prompted to record your personal
greeting or to use a pre-recorded system
greeting. Press 1 and say your greeting after
the tone and press #.
• If you’re happy with the recording, press 1.
• To record again, press 2.
• To use a different type of greeting
(pre-recorded), press 3.
• If you need more time, press 8 to pause.
To resume, press any key.
Set up your mailbox from another phone.
Things you’ll need before you start:
• Your Access Number
• Your Mailbox Number (telephone number)
• Your Temporary PIN3
You can find these items in your Welcome Letter. You
may also call AT&T Unified Messaging Customer Care at
1.888.300.6500 for help.
If you’re setting up your mailbox using a
telephone NOT CONNECTED to your service,
select either step 1a or 1b below:
1a. Dial your Access Number. Once you hear the
system answer, simply follow the prompts.
1b. Dial your Mailbox Number. Once you hear
the greeting, press *. Because the phone will ring like
any other phone call, someone may accidentally answer.
Therefore, you may wish to access your mailbox using
Option 1a above.
2. Enter your Temporary PIN and press #.
3. Enter your Mailbox Number and press #
(if prompted).
4. When prompted, enter a new PIN and press #.
Your new PIN must be at least six digits in
length. If you make a mistake, press * and start again.
5. Re-enter your new PIN followed by #
for confirmation.
6. When you’re finished choosing your PIN, you
will be given the option to select a personal
authentication question and answer. Your
personal authentication code will be used
when you need to reset your PIN.5
7. Next, record your name. Say your name after the
tone and press #.
• If you’re happy with the recording, press 1.
• To record again, press 2.
• If you need more time, press 8 to pause.
To resume, press any key.
8. Follow the same procedure as in step 7 above to
record a personal greeting or use a pre-recorded
system greeting.
um.att.com | 1.888.300.6500
AT&T Unified Messaging Main Menu
Get
Messages
1
Send Voice
Message
1
2
3
Mailbox
Settings
2
Begin Recording
After Tone
Notifications
Voice Email Fax
#
Play Message
Call the
Sender
Reply to
Sender
Reply
to All
1
2
3
1
Rewind
2
Pause
3
Fast Forward
4
Slow Down /
Repeat
5
Header
Information
6
Speedup/Forward
a Copy/Print
7
Delete
8
Reply
9
Save
0
Helpful
Hints
#
Skip
*
Return to
Main Menu
1
End
Recording
Enter ten digit
telephone
or list number,
then #
*
Cancel Number
Entry
Administrative
Options
1
Delivery
Options
1
Review
#
Send
Message
2
Urgent
0
Helpful
Hints
3
Private
4
Re Record
5
Delivery
Report
6
Read
Report
7
Future
Delivery*
#
Send
2
3
4
Reminder
Msgs
1
Landline/Wireless
Notification
2
Pager
Notification*
3
Email
Notification*
1
Security and
Hands Free
2
Group
Distribution Lists
4
Message
Settings
5
Greetings
Group
Mailbox*
6
Additional
Settings*
8
Language
Settings*
*
To Exit
1
2
Personal or Extended
Pre-recorded Absence
Greeting
*
Return to
Main Menu
6
7
9
0
Deleted
Msgs
Another
Subscriber
Logon
Future
Delivery
Queue
Helpful
Hints
5
1
2
3
4
Change
PIN
Fast
Login
PIN
Skip
Authentication
Code
1
2
Add
Edit
3
Review
1
2
3
Voicemail
Email*
Fax
1
2
3
On
Off
Create
1
2
Add Wireless Attendant
Number
3
Name
4
4
3
4
Calling
Card
6
New Message
Summary
Broadcast
Messages
7
*
To Exit
0
Group Additional Use this Helpful
Greeting* Lines* greeting for Hints
additional
numbers*
Additional Play Message Options:
� 1-1 Play Previous Message
� 6-6 Volume Control
� 9-9 Mark Message New
*
To Exit
*Note: Not all features are
available to all customers
Congratulations! You’ve just simplified your life.
3
At this point, your basic mailbox set up is complete and your AT&T Unified Messaging mailbox
is now ready to use. You can proceed directly to your mailbox by pressing # or you can remain
on the line to go through more Setup features. To begin, go online or simply use a telephone
by dialing your access number and following the prompts. See the online user guide for other
options to check your messages and more detailed instructions on your new service.
um.att.com | 1.888.300.6500
AT&T Online Repair Center – We have now made it easier to report and check trouble online.
Please visit www.att.com/repair
For security reasons, we ask that you change your temporary website Email Address, website Password and PIN immediately, even if you’re not yet using your mailbox. When choosing your Password and PIN, don’t use
your telephone or mailbox number (or any part of the telephone or mailbox number) as part of your Password and PIN. Don’t repeat digits (e.g., 444444), don’t use sequential digits (e.g., 123456) and don’t use easily
identifiable numbers (e.g., ZIP code, street address, etc). Treat your Password and PIN as you would your ATM PIN. Select a Password and PIN of at least six digits. For added security, you should change your Password and
PIN periodically and check your greetings to make sure they haven’t been changed.
4
The *98 feature is not available in all areas, and it is not available in California.
5
Your personal authentication code will be used when you need to reset your PIN to gain access to your AT&T Unified Messaging mailbox. When resetting your PIN over the telephone, you must be dialing from a phone
number associated with your AT&T Unified Messaging mailbox.
When you add a Wireless number to AT&T Unified Messaging, your Wireless mailbox will be eliminated and your existing messages will be lost. Depending upon the model of your Wireless handset, you may need to
reprogram the “1” key to automatically dial the AT&T Unified Messaging voice mail access number to access your voice mailbox. Please visit the Online User Guide at www.um.att.com for programming instructions. If
your local service is billed on a per-call or per-minute basis, you’ll be charged for all local calls associated with the use of your voice messaging service. Under such plans, you’ll be charged for a local call every time you
retrieve a message or otherwise access your mailbox using your local telephone number. You’ll also be charged for a local call every time a caller leaves or attempts to leave you a message. For customers on per-call
calling plans, such calls will be counted against your monthly allowance. If you access your mailbox from outside your local calling area, you’ll incur applicable local toll or long distance charges. Calls forwarded to your
mailbox from your Wireless phone from AT&T will not incur airtime charges. However, airtime charges will apply when using your Wireless AT&T handset to retrieve messages. Contact your provider for rate information.
AT&T Unified Messaging is a service provided by AT&T Messaging.
© 2009 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
SGX00005-8
3
quick start guide
AT&T Unified MessagingSM
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