IBM System x3400 Type 7973
System x3400
Start the server.
Types 7973, 7974,
7975, and 7976
Did the server
start correctly?
Installation Guide
No
Yes
Go to the Server Support
flow chart on the reverse
side of this page.
Turn off the server
and install options.
Welcome.
Thank you for buying an
IBM server. Your server
is based on the X-Architecture
technology, and it features
superior performance, availability,
and affordability.
Cable the server and options;
then, restart the server.
Did the server
start correctly?
This server Installation Guide
contains information for setting
up and configuring your server.
No
Yes
Use the IBM
ServerGuide program
to set up and
configure hardware.
For detailed information about
your server, view the publications
on the Documentation CD.
Was the
server setup
completed?
You can also find the most
current information about
your server at:
http://www.ibm.com/servers
/eserver/support/xseries/index.html/.
Go to the Server Support
flow chart on the reverse
side of this page.
No
Yes
Use
ServerGuide to
install the operating
system?
No
Yes
Install applications,
such as IBM systems
management software
and IBM ServeRAID
programs
The server is ready to use.
Go to
http://www.ibm.com/support/mysupport/
to register the server.
Go to the Web for instructions:
http://www.ibm.com/support/
Server Support
Is the server working
correctly?
Yes
Register the server. Go to
http://www.ibm.com/support/mysupport/.
No
Check all cables for loose connections
and verify that all optional devices you
installed are on the ServerProven list at
http://www.ibm.com/servers/eserver/
serverproven/compat/us/.
Is the problem
solved?
View information about IBM Support Line at
http://www.ibm.com/services/sl/products/
or view support telephone numbers at
http://www.ibm.com/planetwide/.
Yes
No
View support telephone numbers at
http://www.ibm.com/planetwide/.
See the troubleshooting
information that comes with
the server to determine
the cause of the problem
and the action to take.
Is the problem
solved?
Yes
No
Yes
Update the firmware to the
latest level.
You can download firmware from
http://www.ibm.com/servers/
eserver/support/xseries/
index.html
Is the problem
solved?
Hardware
No
Hardware or
software problem?
Software
System x3400 Types 7973, 7974, 7975, and 7976
Installation Guide
Note:
Before using this information and the product it supports, read the general information in Appendix B,
“Notices,” on page 95, and the Warranty and Support Information document on the IBM Documentation
CD.
Third Edition (February 2007)
© Copyright International Business Machines Corporation 2007. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety
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Chapter 1. Introduction . . . . . . . . . . . . .
The IBM Documentation CD . . . . . . . . . . .
Hardware and software requirements . . . . . . .
Using the Documentation Browser . . . . . . . .
Notices and statements in this document . . . . . . .
Machine Types 7973 and 7974 features and specifications
Machine Types 7975 and 7976 features and specifications
Major components of the server . . . . . . . . . .
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Chapter 2. Installing options . . . . . . . .
Installation guidelines . . . . . . . . . . .
System reliability guidelines . . . . . . .
Working inside the server with the power on .
Handling static-sensitive devices . . . . .
Removing the side cover . . . . . . . . .
Removing the bezel . . . . . . . . . . .
Removing the front fan cage assembly . . . .
Installing a memory module . . . . . . . .
Installing a drive . . . . . . . . . . . .
Installing a hot-swap hard disk drive . . . .
IDs for hot-swap hard disk drives . . . . .
Installing a simple-swap SATA hard disk drive
Power and signal cables for internal drives .
Installing an adapter . . . . . . . . . . .
Completing the installation. . . . . . . . .
Replacing the bezel . . . . . . . . . .
Replacing the side cover . . . . . . . .
Connecting the cables . . . . . . . . .
Updating the server configuration . . . . .
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Chapter 3. Server controls, LEDs,
Front view . . . . . . . . .
Rear view . . . . . . . . . .
Server power features . . . . .
Turning on the server . . . .
Turning off the server . . . .
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37
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Chapter 4. Configuring the server . . . . . . . . . . . . . . . .
Using the ServerGuide Setup and Installation CD . . . . . . . . . . .
Using the Configuration/Setup Utility program . . . . . . . . . . . .
Using the RAID configuration programs . . . . . . . . . . . . . . .
Configuring hot-swap SAS, hot-swap SATA, or simple-swap SATA (some
models) RAID . . . . . . . . . . . . . . . . . . . . . .
Configuring simple-swap SATA RAID . . . . . . . . . . . . . . .
Using ServeRAID Manager . . . . . . . . . . . . . . . . . .
Using the baseboard management controller . . . . . . . . . . . . .
Enabling and configuring SOL using the OSA SMBridge management utility
program . . . . . . . . . . . . . . . . . . . . . . . .
Installing the OSA SMBridge management utility program . . . . . . .
Using the baseboard management controller utility programs . . . . . .
Using the Boot Menu program . . . . . . . . . . . . . . . . . .
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© Copyright IBM Corp. 2007
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iii
Enabling the Broadcom Gigabit Ethernet Utility program . . . . . . . . . . 64
Configuring the Broadcom Gigabit Ethernet controller . . . . . . . . . . . 65
Updating IBM Director . . . . . . . . . . . . . . . . . . . . . . 65
Chapter 5. Solving problems . . . . . . .
Diagnostic tools overview . . . . . . . . .
POST beep codes . . . . . . . . . . .
POST error codes . . . . . . . . . . . .
ServerGuide problems . . . . . . . . . .
Troubleshooting tables . . . . . . . . . .
CD or DVD drive problems . . . . . . .
Diskette drive problems . . . . . . . . .
General problems . . . . . . . . . . .
Hard disk drive problems . . . . . . . .
Intermittent problems. . . . . . . . . .
Keyboard, mouse, or pointing-device problems
Memory problems . . . . . . . . . . .
Microprocessor problems . . . . . . . .
Monitor problems . . . . . . . . . . .
Optional-device problems . . . . . . . .
Power problems . . . . . . . . . . .
Serial port problems . . . . . . . . . .
Software problems . . . . . . . . . .
Universal Serial Bus device problems . . .
System-board LEDs . . . . . . . . . . .
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Appendix B. Notices . . . . . . . . . . . . . . . . . . .
Trademarks . . . . . . . . . . . . . . . . . . . . . . .
Important notes . . . . . . . . . . . . . . . . . . . . . .
Product recycling and disposal . . . . . . . . . . . . . . . .
Battery return program . . . . . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . . . . . .
Industry Canada Class A emission compliance statement . . . . .
Australia and New Zealand Class A statement . . . . . . . . .
United Kingdom telecommunications safety requirement . . . . . .
European Union EMC Directive conformance statement . . . . . .
Taiwanese Class A warning statement . . . . . . . . . . . .
Chinese Class A warning statement . . . . . . . . . . . . .
Japanese Voluntary Control Council for Interference (VCCI) statement
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Appendix A. Getting help and technical assistance
Before you call . . . . . . . . . . . . . . .
Using the documentation . . . . . . . . . . .
Getting help and information from the World Wide Web
Software service and support . . . . . . . . .
Hardware service and support . . . . . . . . .
. 95
. 95
. 96
. 97
. 98
. 98
. 98
. 99
. 99
. 99
. 99
. . . 100
. . . 100
100
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
iv
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2007
v
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Important:
All caution and danger statements in this documentation begin with a
number. This number is used to cross reference an English caution or
danger statement with translated versions of the caution or danger
statement in the IBM Safety Information book.
For example, if a caution statement begins with a number 1,
translations for that caution statement appear in the IBM Safety
Information book under statement 1.
Be sure to read all caution and danger statements in this
documentation before performing the instructions. Read any additional
safety information that comes with the blade server or optional device
before you install the device.
vi
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect:
To Disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
Safety
vii
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
viii
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
Safety
ix
Statement 4:
≥ 18 kg (39.7 lb)
≥ 32 kg (70.5 lb)
≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
x
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 11:
CAUTION:
The following label indicates sharp edges, corners, or joints nearby.
Statement 12:
CAUTION:
The following label indicates a hot surface nearby.
Safety
xi
Statement 13:
DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection
requirements. Refer to the information that is provided with your device for
electrical specifications.
Statement 15:
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.
Statement 17:
CAUTION:
The following label indicates moving parts nearby.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
This product is suitable for use on an IT power distribution system whose maximum
phase to phase voltage is 240 V under any distribution fault condition.
xii
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Chapter 1. Introduction
This Installation Guide contains instructions for setting up the IBM® System x3400
Types 7973, 7974, 7975, and 7976 server and basic instructions for installing some
options. More detailed instructions for installing options are in the User’s Guide on
the IBM System x3400 Documentation CD, which comes with the server. This
document contains information about:
v Setting up and cabling the server
v Starting and configuring the server
v Installing some options
v Solving problems
If firmware and documentation updates are available, you can download them from
http://www.ibm.com/support/. The server might have features that are not described
in the documentation that comes with the server, and The documentation might be
updated occasionally to include information about those features, or technical
updates might be available to provide additional information that is not included in
the server documentation. To check for updated, go to http://www.ibm.com/support/.
For firmware updates, click Downloads and drivers. For documentation updates,
under Search technical support, type 7973, 7974, 7975, or 7976 (depending on
your machine type) and click Search.
The server comes with an IBM ServerGuide™ Setup and Installation CD to help you
configure the hardware, install device drivers, and install the operating system.
The server comes with a limited warranty. You can obtain up-to-date information
about the server and other IBM server products at http://www.ibm.com/eserver/
xseries/.
Record information about the server in the following table. You will need this
information when you register the server with IBM.
Product name
Machine type
Model number
Serial number
Key serial number
Key manufacturer
Key phone number
© Copyright IBM Corp. 2007
IBM System x3400
7973, 7974, 7975, or 7976
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
1
The model number and serial number are on the lower-right side of the bezel, as
shown in the following illustration. The illustration might differ slightly from your
hardware.
Model type/serial number
The server comes in hot-swap and simple-swap models. For additional information,
see the User’s Guide on the IBM System x3400 Documentation CD.
Important: The server keys cannot be duplicated by a locksmith. If you lose them,
order replacement keys from the key manufacturer. The key serial
number and the telephone number of the manufacturer are on a tag
that is attached to the keys.
If you plan to install the server in a rack, you must purchase a Tower-to-Rack Kit
conversion kit. For a list of supported options for the server, see
http://www.ibm.com/servers/eserver/serverproven/compat/us/.
2
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
The IBM Documentation CD
The IBM System x3400 Documentation CD contains documentation for the server in
Portable Document Format (PDF) and includes the IBM Documentation Browser to
help you find information quickly.
Hardware and software requirements
The IBM System x3400 Documentation CD requires the following minimum
hardware and software:
v Microsoft® Windows NT® 4.0 (with Service Pack 3 or later), Windows® 2000, or
Red Hat Linux®.
v 100 MHz microprocessor.
v 32 MB of RAM.
v Adobe Acrobat Reader 3.0 (or later) or xpdf, which comes with Linux operating
systems. Acrobat Reader software is included on the CD, and you can install it
when you run the Documentation Browser.
Using the Documentation Browser
Use the Documentation Browser to browse the contents of the CD, read brief
descriptions of the documents, and view documents, using Adobe Acrobat Reader
or xpdf. The Documentation Browser automatically detects the regional settings in
use in your server and displays the documents in the language for that region (if
available). If a document is not available in the language for that region, the
English-language version is displayed.
Use one of the following procedures to start the Documentation Browser:
v If Autostart is enabled, insert the CD into the CD drive. The Documentation
Browser starts automatically.
v If Autostart is disabled or is not enabled for all users, use one of the following
procedures:
– If you are using a Windows operating system, insert the CD into the CD drive
and click Start --> Run. In the Open field, type
e:\win32.bat
where e is the drive letter of the CD drive, and click OK.
– If you are using Red Hat Linux, insert the CD into the CD or DVD drive; then,
run the following command from the /mnt/cdrom directory:
sh runlinux.sh
Select your server from the Product menu. The Available Topics list displays all
the documents for your server. Some documents might be in folders. A plus sign (+)
indicates each folder or document that has additional documents under it. Click the
plus sign to display the additional documents.
When you select a document, a description of the document appears under Topic
Description. To select more than one document, press and hold the Ctrl key while
you select the documents. Click View Book to view the selected document or
documents in Acrobat Reader or xpdf. If you selected more than one document, all
the selected documents are opened in Acrobat Reader or xpdf.
To search all the documents, type a word or word string in the Search field and
click Search. The documents in which the word or word string appears are listed in
Chapter 1. Introduction
3
order of the most occurrences. Click a document to view it, and press Crtl+F to use
the Acrobat search function or Alt+F to use the xpdf search function within the
document.
Click Help for detailed information about using the Documentation Browser.
Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM System x3400
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
4
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Machine Types 7973 and 7974 features and specifications
The following information is a summary of the features and specifications for
Machine Types 7973 and 7974. Depending on the server model, some features
might not be available, or some specifications might not apply. See Chapter 2,
“Installing options,” on page 9 for more detail information about the specifications
and features and the installation of the components.
Table 1. Features and specifications
Microprocessors:
v Supports up to two Intel® Xeon®
dual-core processors
v 4 MB shared Level-2 cache
v 667, 1066, or 1333 MHz front-side
bus (FSB)
Note: Use the Configuration/Setup
Utility program to determine the type
and speed of the microprocessors.
Memory:
v Minimum: 1 GB
v Maximum: 32 GB (16 GB in mirrored
mode)
v Type: PC2-5300, ECC fully-buffered
with double-data-rate 2 (DDR2)
SDRAM
v Connectors: eight dual inline memory
module (DIMM) connectors, two-way
interleaved
Drives (depending on the model):
v Diskette (optional): External USB
diskette drive
v Hard disk drive: SATA
v One of the following IDE drives:
– CD-ROM
– CD-RW (optional)
– DVD-ROM (optional)
– DVD-ROM/CD-RW (optional)
Expansion bays (depending on the
model):
v Three half-high 5.25-in. bays (one
CD or DVD drive installed) or one
half-high CD or DVD drive and one
full-high tape drive
v Four 3.5-in. simple-swap bays
PCI expansion slots (depending on
the model):
v Six PCI expansion slots
– Three PCI Express x8 slots (two
x8 links and one x4 link)
– One PCI 32-bit/33 MHz slot
– Two PCI-X 64-bit/133 MHz slots
Fans:
Three speed-controlled hot-swap fans
Power supply:
670 watt (90-240 V ac)
Size:
v Height: 440 mm (17.3 in.)
v Depth: 747 mm (29.4 in.)
v Width: 218 mm (8.6 in.)
v Weight: 20 kg (42 lb) to 34 kg (75 lb)
depending upon configuration
Integrated functions:
v Baseboard management controller
(BMC) or onboard service processor
v Broadcom 5721 10/100/1000 Ethernet
controller on the system board with
RJ-45 Ethernet port
v Remote Supervisor Adapter II SlimLine
v Six-port, Serial ATA controller
v Integrated RAID capability (HostRAID)
v Two serial ports
v One parallel port
v Four Universal Serial Bus (USB) v2.0
ports (two on front and two on rear)
v Keyboard port
v Mouse port
v ATA-100 single-channel IDE controller
(bus mastering)
v ATI ES1000 video controller
– Compatible with SVGA and VGA
– 16 MB SDRAM video memory
Diagnostic LEDs:
v Fans
v Memory
v Power supply
Acoustical noise emissions:
v Sound power, idling: 5.6 bel
v Sound power, operating: 6.0 bel
Environment:
v Air temperature:
– Server on: 10° to 35°C (50° to 95°F)
Altitude: 0 to 914 m (2998.0 ft)
– Server off: -40° to 60°C (-40° to 140°F)
Altitude: 0 to 2133 m (7000.0 ft)
v Humidity (operating and storage): 8% to
80%
Heat output:
Approximate heat output in British thermal
units (Btu) per hour:
v Minimum configuration: 693 Btu per hour
(203 watts)
v Maximum configuration: 1631 Btu per hour
(478 watts)
Electrical input:
v Sine-wave input (50 or 60 Hz) required
v Input voltage and frequency ranges
automatically selected
v Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
v Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
v Input kilovolt-amperes (kVA) approximately:
– Minimum: 0.21 kVA (all models)
– Maximum: 0.49 kVA
Notes:
1. Power consumption and heat output vary
depending on the number and type of
optional features installed and the
power-management optional features in
use.
2. These levels were measured in controlled
acoustical environments according to the
procedures specified by the American
National Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given location
might exceed the average values stated
because of room reflections and other
nearby noise sources. The declared
sound-power levels indicate an upper limit,
below which a large number of computers
will operate.
Chapter 1. Introduction
5
Machine Types 7975 and 7976 features and specifications
The following information is a summary of the features and specifications for
Machine Type 7975 and 7976. Depending on the server model, some features
might not be available, or some specifications might not apply. See Chapter 2,
“Installing options,” on page 9 for more detail information about the specifications
and features and the installation of the components.
6
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Table 2. Features and specifications
Microprocessors:
v Supports up two Intel Xeon dual-core
processors or two Intel quad-core
processors
Fans: Three speed-controlled hot-swap
fans (standard)
Note: Six fans are required to provide
redundancy in hot-swap models; therefore,
you must install an additional redundant
Important: Do not mix dual-core
processors and quad-core processors power and cooling option kit (the option kit
comes with a hot-swap power supply and
in the same server.
three hot-swap fans) to upgrade to
v 4 MB shared Level-2 cache
redundant mode.
v 667, 1066, or 1333 MHz front-side
bus (FSB)
Power supply:
One of the following power supplies:
Note: Use the Configuration/Setup
Utility program to determine the type
v One nonredundant 670 watt (90-240 V
and speed of the microprocessors.
ac)
v One 835 watt (90-240 V ac).
Memory:
Note: Two 835-watt power supplies
v Minimum: 1 GB
provide redundancy in hot-swap
v Maximum: 32 GB (16 GB in mirrored
models; therefore, you must install an
mode)
additional redundant power and cooling
v Type: PC2-5300, ECC fully-buffered
option kit (the option kit comes with an
with double-data-rate 2 (DDR2)
835-watt hot-swap power supply and
SDRAM
three hot-swap fans) to upgrade to
v Connectors: eight dual inline memory
redundant mode.
module (DIMM) connectors, two-way
interleaved
Size:
v Height: 440 mm (17.3 in.)
Drives (depending on the model):
v Depth: 747 mm (29.4 in.)
v Diskette (optional): External USB
v Width: 218 mm (8.6 in.)
FDD drive
v Weight: 20 kg (42 lb) to 34 kg (75 lb)
v Hard disk drive: SATA or SAS
depending upon configuration
v One of the following IDE drives:
– CD-ROM
Integrated functions:
– CD-RW (optional)
v Baseboard management controller
– DVD-ROM (optional)
(BMC) or onboard server processor
– DVD-ROM/CD-RW (optional)
v Broadcom 5721 10/100/1000 Ethernet
Expansion bays (depending on the
model):
v Three half-high 5.25-in. bays (one
CD drive installed) or one half-high
CD or DVD drive and one full-high
tape drive
v Eight 3.5-in. hot-swap hard disk drive
bays
Note: You can install up to eight
hot-swap drives when you order the
4-pack drive backplane option.
PCI expansion slots (depending on
the model):
v
v
v
v
v
v
v
v
v
v
v Six PCI expansion slots
– Three PCI Express 8x slots (two
x8 links and one x4 link)
– One PCI 32-bit/33 MHz slot
– Two PCI-X 64-bit/133 MHz slots
v
controller on the system board with
RJ-45 Ethernet port
Dual-channel (four ports per channel)
onboard SAS/SATA controller with
integrated RAID support
Remote Supervisor Adapter II SlimLine
Six-port, Serial ATA controller
Integrated RAID capability (HostRAID)
Two serial ports
One parallel port
Four Universal Serial Bus (USB) v2.0
ports (two on front and two on rear)
Keyboard port
Mouse port
ATA-100 single-channel IDE controller
(bus mastering)
ATI ES1000 video controller
– Compatible with SVGA and VGA
– 16 MB SDRAM video memory
Diagnostic LEDs:
v Fans
v Memory
v Hard disk drives (redundant models)
v Power supply
Environment:
v Air temperature:
– Server on: 10° to 35°C (50° to 95°F)
Altitude: 0 to 914 m (2998.0 ft)
– Server off: -40° to 60°C (-40° to 140°F)
Altitude: 0 to 2133 m (7000.0 ft)
v Humidity (operating and storage): 8% to
80%
Heat output:
Approximate heat output in British thermal
units (Btu) per hour:
v Minimum configuration: 781 Btu per hour
(229 watts)
v Maximum configuration: 1910 Btu per hour
(560 watts)
Electrical input:
v Sine-wave input (50 or 60 Hz) required
v Input voltage and frequency ranges
automatically selected
v Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
v Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
v Input kilovolt-amperes (kVA) approximately:
– Minimum: 0.23 kVA (all models)
– Maximum: 0.57 kVA
Notes:
1. Power consumption and heat output vary
depending on the number and type of
optional features installed and the
power-management optional features in
use.
2. These levels were measured in controlled
acoustical environments according to the
procedures specified by the American
National Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given location
might exceed the average values stated
because of room reflections and other
nearby noise sources. The declared
sound-power levels indicate an upper limit,
below which a large number of computers
will operate.
Acoustical noise emissions
(depending on your model):
v Sound power, idling: 5.6 bel or 6.0
bel
v Sound power, operating: 6.0 bel or
6.1 bel
Chapter 1. Introduction
7
Major components of the server
Note: The major components of the server vary, depending on the machine type
and model.
Blue on a component indicates touch points, where you can grip the component to
remove it from or install it in the server, open or close a latch, and so on.
Orange on a component or an orange label on or near a component indicates that
the component can be hot-swapped, which means that if the server and operating
system support hot-swap capability, you can remove or install the component while
the server is running. (Orange can also indicate touch points on hot-swap
components.) See the instructions for removing or installing a specific hot-swap
component for any additional procedures that you might have to perform before you
remove or install the component.
The following illustration shows the major components in the server.
Note: The illustrations in this document might differ slightly from your hardware.
Hot-swap power supply
Fixed power supply
Hot-swap power supply filler
Control panel assembly
Power supply cage
Drive bay EMC shield
DIMM air duct
Rear adapter retention bracket
Heat sink
retention bracket
USB cable assembly
DIMMs
DVD
drive
Microprocessor
Heatsink
Hot-swap
drive
Heat sink
filler
SAS/SATA
backplane
SATA
Fan
assembly backplate
Hot-swap fan
Hard disk drive
Processor baffle
EMC shield
Bezel
System board
ServeRAID 8k-1
VRM
Cover
8
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
DVD drive
trim piece
Simple-swap
drive
Hot-swap
drive trim piece
Simple-swap
drive trim piece
Chapter 2. Installing options
This chapter provides basic instructions for installing hardware options in the server.
These instructions are intended for users who are experienced with setting up IBM
server hardware. If you need more detailed instructions, see the User’s Guide on
the IBM System x3400 Documentation CD.
Important: Before you install optional hardware, make sure that the server is
working correctly. Start the server, and make sure that the operating system starts,
if an operating system is installed, or that a 19990305 error code is displayed,
indicating that an operating system was not found but the server is otherwise
working correctly. If the server is not working correctly, see the Problem
Determination and Service Guide for diagnostic information.
Installation guidelines
Before you install options, read the following information:
v Read the safety information that begins on page v, the guidelines in “Working
inside the server with the power on” on page 10, and “Handling static-sensitive
devices” on page 11. This information will help you work safely.
v When you install your new server, take the opportunity to download and apply
the most recent firmware updates. This step will help to ensure that any known
issues are addressed and that your server is ready to function at maximum levels
of performance. To download firmware updates for your server, go to
http://www.ibm.com/support/ and click Downloads and drivers. For additional
information about tools for updating, managing, and deploying firmware, see the
xSeries Tools Center at http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/
index.jsp.
v Before you install optional hardware, make sure that the server is working
correctly. Start the server, and make sure that the operating system starts, if an
operating system is installed, or that a 19990305 error code is displayed,
indicating that an operating system was not found but the server is otherwise
working correctly. If the server is not working correctly, see the Problem
Determination and Service Guide for diagnostic information.
v Observe good housekeeping in the area where you are working. Place removed
covers and other parts in a safe place.
v If you must start the server while the cover is removed, make sure that no one is
near the server and that no tools or other objects have been left inside the
server.
v Do not attempt to lift an object that you think is too heavy for you. If you have to
lift a heavy object, observe the following precautions:
– Make sure that you can stand safely without slipping.
– Distribute the weight of the object equally between your feet.
– Use a slow lifting force. Never move suddenly or twist when you lift a heavy
object.
– To avoid straining the muscles in your back, lift by standing or by pushing up
with your leg muscles.
v Make sure that you have an adequate number of properly grounded electrical
outlets for the server, monitor, and other devices.
v Back up all important data before you make changes to disk drives.
v Have a small flat-blade screwdriver available.
© Copyright IBM Corp. 2007
9
v You do not have to turn off the server to install or replace hot-swap power
supplies, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices.
However, you must turn off the server before performing any steps that involve
removing or installing adapter cables.
v Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the server, open or close a latch, and so on.
v Orange on a component or an orange label on or near a component indicates
that the component can be hot-swapped, which means that if the server and
operating system support hot-swap capability, you can remove or install the
component while the server is running. (Orange can also indicate touch points on
hot-swap components.) See the instructions for removing and installing a specific
hot-swap component for any additional procedures that you might have to
perform before you remove or install the component.
v When you have to access the inside of the server, you might find it easier to lay
the server on its side.
v When you are finished working on the server, reinstall all safety shields, guards,
labels, and ground wires.
v For a list of supported options for the server, see http://www.ibm.com/servers/
eserver/serverproven/compat/us/.
System reliability guidelines
To help ensure proper system cooling and system reliability, make sure that the
following requirements are met:
v Each of the drive bays has a drive or a filler panel and electromagnetic
compatibility (EMC) shield installed in it.
v There is adequate space around the server to allow the server cooling system to
work properly. Leave approximately 50 mm (2.0 in.) of open space around the
front and rear of the server. Do not place objects in front of the fans. For proper
cooling and airflow, replace the server cover before turning on the server.
Operating the server for extended periods of time (more than 30 minutes) with
the server cover removed might damage server components.
When installing the server in a rack, make sure that space is available around
the server to enable the server cooling system to work properly. See the
documentation that comes with the rack for additional information.
v You have followed the cabling instructions that come with optional adapters.
v You have replaced a failed fan within 48 hours.
v You have replaced a hot-swap drive within 2 minutes of removal.
v You do not operate the server without the DIMM air baffle installed. Operating the
server without the air baffle might cause the DIMMs to overheat.
Working inside the server with the power on
Attention: Static electricity that is released to internal server components when
the server is powered-on might cause the server to halt, which could result in the
loss of data. To avoid this potential problem, always use an electrostatic-discharge
wrist strap or other grounding system when working inside the server with the
power on.
The server (some models) supports hot-plug, hot-add, and hot-swap devices and is
designed to operate safely while it is turned on and the cover is removed. Follow
these guidelines when you work inside a server that is turned on.
10
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts
before working inside the server; do not wear cuff links while you are working
inside the server.
v Do not allow your necktie or scarf to hang inside the server.
v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist
watches.
v Remove items from your shirt pocket, such as pens and pencils, that could fall
into the server as you lean over it.
v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,
into the server.
Handling static-sensitive devices
Attention: Static electricity can damage the server and other electronic devices.
To avoid damage, keep static-sensitive devices in their static-protective packages
until you are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following
precautions:
v Limit your movement. Movement can cause static electricity to build up around
you.
v The use of a grounding system is recommended. For example, wear an
electrostatic-discharge wrist strap, if one is available. Always use an
electrostatic-discharge wrist strap or other grounding system when working inside
the server with the power on.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an unpainted
metal surface on the outside of the server for at least 2 seconds. This drains
static electricity from the package and from your body.
v Remove the device from its package and install it directly into the server without
setting down the device. If it is necessary to set down the device, put it back into
its static-protective package. Do not place the device on the server cover or on a
metal surface.
v Take additional care when handling devices during cold weather. Heating reduces
indoor humidity and increases static electricity.
Chapter 2. Installing options
11
Removing the side cover
Important: Before you install optional hardware, make sure that the server is
working correctly. Start the server, and make sure that the operating system starts,
if an operating system is installed, or that a 19990305 error code is displayed,
indicating that an operating system was not found but the server is otherwise
working correctly. If the server is not working correctly, see the Problem
Determination and Service Guide for diagnostic information.
To remove the server side cover, complete the following steps:
1. Read the safety information that begins on page v and “Installation guidelines”
on page 9.
2. Turn off the server and all attached devices (see “Turning off the server” on
page 42); then, disconnect all power cords and external cables.
3. Lay the server on its side.
4. Unlock the side cover.
5. Press the cover-release latch down (as indicated by the arrow) and rotate the
cover away from the server.
Cover release latch
Lock
Left-side cover
6. Lift the side cover off the server and set it aside.
To replace the side cover, see “Replacing the side cover” on page 33.
Attention: For proper cooling and airflow, replace the cover before turning on the
server. Operating the server for extended periods of time (more than 30 minutes)
with the cover removed might damage server components.
12
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Removing the bezel
Important: Before you install optional hardware, make sure that the server is
working correctly. Start the server, and make sure that the operating system starts,
if an operating system is installed, or that a 19990305 error code is displayed,
indicating that an operating system was not found but the server is otherwise
working correctly. If the server is not working correctly, see the Problem
Determination and Service Guide for diagnostic information.
To remove the bezel, complete the following steps:
1. Read the safety information that begins on page v and “Installation guidelines”
on page 9.
2. Unlock the side cover.
Note: You must unlock the side cover to remove the bezel.
3. Position your finger on the depressed area on the left side of the bezel and
rotate the bezel away from the server.
4. Press the retention tabs on the hinge assembly toward each other and pull the
hinge assembly out of the chassis.
Chapter 2. Installing options
13
Retention tabs
Note: The bezel will also disengage from the chassis hinges if you rotate the
bezel beyond 180° or if excessive pressure is applied to the bezel. Do
not be alarmed because this is how the bezel was designed. The bezel
is designed with breakaway hinges so that you can easily reattach it to
the chassis.
14
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Removing the front fan cage assembly
To remove the front fan cage assembly, complete the following steps:
1. Read the safety information that begins on page v and “Installation guidelines”
on page 9.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables.
3. Remove the side cover (see “Removing the side cover” on page 12).
4. Rotate the power-supply cage assembly out of the chassis:
v Hot-swap models:
a. Remove the hot-swap power-supply. Press down on the orange release
lever and pull the power supply out of the bay, using the handle.
b. Lift up the power-supply cage handle and pull the power-supply cage
assembly all the way up until the retainer latch locks the cage in place on
the chassis.
v Non-hot-swap models, lift up the power-supply cage handle and pull the
power-supply cage assembly all the way up until the retainer latch locks the
cage in place on the chassis.
5. Press in on both the fan cage assembly release buttons on the sides of the
chassis to release the fan cage assembly from the connector on the chassis.
Pull the fan cage assembly up and out of the chassis and set it aside.
Fan cage assembly
release buttons
Fan cage assembly
Chapter 2. Installing options
15
Installing a memory module
The following notes describe the types of dual inline memory modules (DIMMs) that
the server supports and other information that you must consider when installing
DIMMs:
v The server supports industry-standard, 1.8 V, 240-pin, 667 MHz, PC2-5300
double-data-rate 2 (DDR2), dynamic random-access memory (DRAM) with error
correcting code (ECC) fully buffered dual inline memory modules (DIMMs). These
DIMMs must be compatible with the latest DDR2 667 MHz DRAM fully buffered
DIMM specification. For a list of supported options for the server, see
http://www.ibm.com/servers/eserver/serverproven/compat/us/; then, select your
country and navigate to the list of options for the server.
v The DIMM options that are supported for the server are 512 MB, 1 GB , and 2
GB in x4 or x8 technology, single-rank or double-rank. The server supports a
minimum of 1 GB and a maximum of 32 GB (reduced to 16 GB in mirrored
mode) of system memory. The server comes with two 512 MB DIMMs installed.
v The system board provides eight functional DIMM connectors and supports
two-way memory interleaving when DIMMs are installed in pairs.
Note: DIMM connectors 3, 6, 9, and 12 are not functional. Do not install DIMMs
in these four connectors and do not remove the DIMM thermal baffles
installed in these connectors unless you need to replace the system
board.
v The memory controller has four fully buffered DIMM channels that are organized
into two branches. Each branch has two channels and each channel controls two
DIMMs. DIMMs that are next to each other (for example, DIMM connector 1 and
DIMM connector 4) within the channels of a branch must be identical in size,
type, speed, and technology. However, the DIMMs in the connector above or
below each other within the channels of a branch do not have to be identical (for
example, the DIMMs in DIMM connector 1 and DIMM connector 2 do not have to
be identical). The following illustration shows how the memory controller is
organized into branches and channels with a pair of DIMMs installed in each
branch.
DIMM 3
DIMM 6 DIMM 9
DIMM 12
DIMM 2
DIMM 5 DIMM 8
DIMM 11
DIMM 1
DIMM 4 DIMM 7
DIMM 10
Channel 0
Channel 1
Channel 2
Branch 0
Channel 3
Branch 1
Memory Controller
v The server can operate in two major modes: mirroring and non-mirroring
(normal). The server can also operate in a single-channel mode when one DIMM
is installed.
v The server supports memory mirroring (mirroring mode) and online-spare
memory.
– Memory mirroring replicates and stores data on DIMMs within two branches
simultaneously. You must enable memory mirroring through the
Configuration/Setup Utility program. To enable memory mirroring in the
Configuration/Setup Utility program, select Devices and I/O Ports →
Advanced Chipset Control → Memory Branch Mode. Use the arrow keys to
change the Memory Branch Mode setting to Mirror; then, save your changes.
16
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
For more information on the Configuration/Setup Utility program, see the
User’s Guide. When you use memory mirroring, consider the following
information:
- The maximum available memory is reduced to 16 GB, instead of the 32 GB
available in non-mirroring mode.
- The minimum memory configuration is four identical DIMMs. You must
install identical pairs of fully buffered, dual-inline memory modules (DIMMs)
in all four DIMM connectors (same size, type, speed, and technology).
These DIMMs must span across both branches and all four channels. For
example, when you install the first four DIMMs, you must install two DIMMs
in branch 0 (one in channel 0 and one in channel 1) and two DIMMs in
branch 1 (one in channel 2 and one in channel 3). See Table 3 for the
DIMM installation sequence.
- When you upgrade the server to eight DIMMs, the DIMMs that are next to
each other (for example, DIMM connector 1 and DIMM connector 4) within
the channels of a branch must be identical in size, type, speed, and
technology. However, the DIMMs in the connectors above or below each
other within the channels of a branch do not have to be identical to each
other (for example, the DIMMs in DIMM connector 1 and DIMM connector
2).
- Both branches operate in dual-channel mode.
The following table shows the DIMM configuration upgrade sequence for
operating in mirroring mode.
Table 3. DIMM upgrade configuration sequence in mirroring mode
Number of DIMMs
DIMM connectors
4
1, 4, 7, 10
8
1, 4, 7, 10, 2, 5, 8, 11
Note: DIMM connectors 3, 6, 9, and 12 are not functional in this server. Do not install
DIMMs in these connectors.
– Online-spare memory disables a failed rank pair of DIMMs from the system
configuration and activates an online-spare rank pair of DIMMs to replace the
failed rank pair of DIMMs. For an online-spare pair of DIMMs to be activated,
you must enable this feature and have installed an additional rank pair of
DIMMs of the same speed, type, size (or larger), and technology as the failed
pair of DIMMs. You must enable the feature through the Configuration/Setup
Utility program. To enable online-spare memory in the Configuration/Setup
Utility program, select Devices and I/O Ports → Advanced Chipset Control →
Memory Branch Mode. Use the arrow keys to change the setting for Branch
0 Rank Sparing or Branch 1 Rank Sparing to Enabled ; then, save your
changes. For more information on the Configuration/Setup Utility program, see
the User’s Guide. When you use online-spare memory, you must consider the
following information:
- You cannot enable online-spare memory while the server is operating in
mirroring mode.
- The minimum memory configuration is two single-rank DIMMs installed in
branch 0, DIMM connector 1 (in channel 0) and connector 4 (in channel 1);
however, online-sparing is not supported with this configuration.
- To support online-sparing in branch 0, you must add a second pair of
DIMMs. The spare pair of DIMMs can be single-rank or double-rank and
must be the same speed, type, size (or larger), and technology as the
failed pair of DIMMs. The spare pair must be installed in branch 0, DIMM
Chapter 2. Installing options
17
connector 2 (in channel 0) and connector 5 (in channel 1). However, if the
DIMMs are double-rank and you install the spare pair of DIMMs in branch
1, DIMM connector 7 (channel 2) and connector 10 (channel 3) rather than
branch 0, then branch 1 will support online-sparing and branch 0 will not.
- Branch 0 and branch 1 operate independently.
v The following notes apply when the server operates in non-mirroring mode
(normal mode):
– DIMMs must be installed in matched pairs. If you install a second pair of
DIMMs in DIMM connector 7 and DIMM connector 10, they do not have to be
the same size, speed, type, and technology as the DIMMs in DIMM connector
1 and DIMM connector 4. However, the size, speed, type, and technology of
the DIMMs that you install in DIMM connector 7 and DIMM connector 10 must
match each other.
– The following table shows the DIMM upgrade configuration sequence for
operating in non-mirroring mode (normal mode).
Table 4. DIMM upgrade configuration sequence in non-mirroring mode (normal)
Number of DIMMs
DIMM connectors
2
1, 4
4
1, 4, 7, 10
6
1, 4, 7, 10, 2, 5
8
1, 4, 7, 10, 2, 5, 8, 11
Note: DIMM connectors 3, 6, 9, and 12 are not functional in this server. Do not install
DIMMs in these connectors.
v The amount of usable memory will be reduced depending on the system
configuration. A certain amount of memory must be reserved for system
resources. To view the total amount of installed memory and the amount of
configured memory, run the Configuration/Setup Utility program and select
System Summary from the menu. For additional information, see the User’s
Guide.
v The following tables show examples of maximum memory capacity when the
server operates in mirroring and non-mirroring modes, using identical single-rank,
x8 technology or double-rank, x4 technology DIMMs. The memory capacity is
dependent on the size and technology of the DIMMs you install.
Table 5. Example of the memory capacity when using identical x8 technology single-rank
DIMMs
DIMMs installed
x8 Single-rank
technology
Memory available in Memory available in
mirroring mode
non-mirroring mode
8
512 Mb
2 GB
4 GB
8
1 Gb
4 GB
8 GB
8
2 Gb
8 GB
16 GB
Table 6. Example of the memory capacity when using identical x4 technology double-rank
DIMMs
18
DIMMs installed
x4 Double-rank
technology
Memory available in Memory available in
mirroring mode
non-mirroring mode
8
512 Mb
8 GB
16 GB
8
1 Gb
16 GB
32 GB
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
v When you restart the server after adding or removing a DIMM, the server
displays a message that the memory configuration has changed.
Attention: Static electricity that is released to internal server components when
the server is powered-on might cause the server to stop, which could result in the
loss of data. To avoid this potential problem, always use an electrostatic-discharge
wrist strap or other grounding system when working inside the server with the
power on.
To install a DIMM, complete the following steps:
1. Read the safety information that begins on page v and “Installation guidelines”
on page 9.
2. Turn off the server and peripheral devices, and disconnect the power cords
and all external cables.
3. Remove the side cover (see “Removing the side cover” on page 12).
4. Rotate the power-supply cage assembly out of the chassis:
v Hot-swap models:
a. Remove the hot-swap power-supply. Press down on the orange release
lever and pull the power supply out of the bay, using the handle.
b. Lift up the power-supply cage handle and pull the power-supply cage
assembly all the way up until the retainer latch locks the cage in place
on the chassis.
v Non-hot-swap models, lift up the power-supply cage handle and pull the
power-supply cage assembly all the way up until the retainer latch locks the
cage in place on the chassis.
5. Locate the DIMM connectors on the system board. Determine the connector in
which you will install the DIMMs. Install the DIMMs in the sequence indicated
in Table 3 on page 17 and Table 4 on page 18
Note: DIMM connectors 3, 6, 9, and 12 are not functional in this server. Do
not install DIMMs in these connectors.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, open and close the clips gently.
6. Open the retaining clips and, if necessary, remove any existing DIMM.
Chapter 2. Installing options
19
7. Touch the static-protective package that contains the DIMM to any unpainted
metal surface on the server. Then, remove the new DIMM from the package.
8. Turn the DIMM so that the DIMM keys align correctly with the slot.
9. Insert the DIMM into the connector by aligning the edges of the DIMM with the
slots at the ends of the DIMM connector. Firmly press the DIMM straight down
into the connector by applying pressure on both ends of the DIMM
simultaneously. The retaining clips snap into the locked position when the
DIMM is firmly seated in the connector. If there is a gap between the DIMM
and the retaining clips, the DIMM has not been correctly installed. Open the
retaining clips, remove the DIMM, and then reinsert it.
DIMM 6
DIMM 5
DIMM4
DIMM3
DIMM 2
DIMM 1
DIMM 12
DIMM11
DIMM 10
DIMM 9
DIMM 8
DIMM 7
10. Rotate the power-supply cage assembly back into the server. Press the
power-supply cage release tab and rotate the power-supply cage assembly
into the chassis.
20
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Power supply
support bracket
Power supply
release tab
11. If you have a hot-swap model, reinstall the hot-swap power-supplies.
If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 31.
Installing a drive
Depending on the server model, the server might come with an integrated drive
electronics (IDE) CD-ROM, CD-RW, or DVD/CD-RW combo drive in bay 1.
The following are illustrations of the server and the location of the drive bays. Your
hardware might differ, depending on the model.
The following is an illustration of hot-swap server models.
Chapter 2. Installing options
21
Bay 1
Bay 2
Bay 3
Bay 4
Bay 5
Bay 6
Bay 7
Bay 8
Bay 9
Bay 10
Bay 11
22
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
The following is an illustration of the simple-swap server models.
Bay 1
Bay 2
Bay 3
Bay 4
Bay 5
Bay 6
Bay 7
The following notes describe the types of drives that the server supports and other
information that you must consider when installing a drive:
v Make sure that you have all the cables and other equipment that is specified in
the documentation that comes with the drive.
v Check the instructions that come with the drive to see whether you have to set
any switches or jumpers on the drive. If you are installing a SATA or SAS device,
be sure to set the SATA or SAS ID for that device.
v External USB floppy devices, tape drives, CD drives, CD-RW drives, and
DVD/CD-RW combo drives are examples of removable-media drives. You can
install removable-media drives in bays 1, 2, and 3 only.
v To install a 3.5-in. drive in a 5.25-in. bay, you must use a 5.25-in. conversion kit.
v The electromagnetic interference (EMI) integrity and cooling of the server are
protected by having all bays and PCI, PCI Express, and PCI-X slots covered or
occupied. When you install a drive or PCI, PCI Express, or PCI-X adapter, save
the EMC shield and filler panel from the bay or the PCI, PCI Express, or PCI-X
adapter slot cover in the event that you later remove the drive or adapter.
v For a complete list of supported options for the server, see http://www.ibm.com/
servers/eserver/serverproven/compat/us/.
Installing a hot-swap hard disk drive
Some server models come with hot-swap SAS or hot-swap SATA hard disk drives.
Before you install a hot-swap hard disk drive, read the following information:
v The hot-swap drives must be either all SAS hard disk drives or all SATA hard
disk drives; do not mix SAS and SATA drives.
v The sequence for installing the hard disk drives is to install the drives starting
from the top bay (bay 4) and go down to the bottom bay (bay 11).
v Inspect the drive tray for signs of damage.
v Make sure that the drive is correctly installed in the tray.
Chapter 2. Installing options
23
v All hot-swap drives must have the same throughput speed rating; mixing speed
ratings might cause all drives to operate at the lower throughput speed.
v The drive ID for each hot-swap hard disk drive is printed on the bezel.
v You do not have to turn off the server to install hot-swap drives in the hot-swap
drive bays.
v To maintain proper system cooling, do not operate the server for more than 10
minutes without either a drive or a filler panel installed in each drive bay.
v See the documentation for the ServeRAID 8k-l SAS Controller for instructions for
installing a hard disk drive.
v If you want to install the maximum number (eight) of hot-swap drives, you must
order the 4-drive backplane option kit.
Attention: Static electricity that is released to internal server components when
the server is powered-on might cause the server to stop, which could result in the
loss of data. To avoid this potential problem, always use an electrostatic-discharge
wrist strap or other grounding system when working inside the server with the
power on.
To install a hot-swap hard disk drive, complete the following steps:
1. Read the safety information that begins on page v and “Installation guidelines”
on page 9.
2. Unlock the side cover (the bezel door will not open if the cover is locked).
3. Place your finger on the depression area on the left side of the bezel and rotate
it away from the server. After you rotate the bezel beyond 90°, pull the bezel off
the server.
4. Remove the EMC shield from the bay in which you want to install the drive.
5. Touch the static-protective package that contains the drive to any unpainted
metal surface on the server; then, remove the drive from the package and place
it on a static-protective surface.
6. Install the hard disk drive in the hot-swap bay:
a. Make sure that the drive tray handle is open.
b. Align the drive assembly with the guide rails in the bay.
EMC shield
Hard disk drive
Drive tray
Drive tray handle
(in open position)
c. Gently slide the drive assembly into the drive bay until the drive stops.
d. Push the drive tray handle to the closed (locked) position.
e. Check the hard disk drive status indicator to make sure that the hard disk
drive is operating correctly. (You might have to restart the server before the
drive is recognized.) If the amber hard disk drive status LED for a drive is lit
continuously, it indicates that the drive is faulty and must be replaced. If the
24
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
amber hard disk drive status LED for a drive is flashing slowly, this indicates
that the drive is being rebuilt. If the amber hard disk drive status LED for a
drive is flashing rapidly, this indicates that the controller is identifying the
drive. If the green hard disk drive activity LED is flashing, this indicates that
the drive is being accessed.
Note: If the server is configured for RAID operation using a ServeRAID™
adapter, you might have to reconfigure your disk arrays after
installing hard disk drives. See the ServeRAID documentation on the
IBM ServeRAID Support CD for additional information about RAID
operation and complete instructions for using ServeRAID Manager.
7. If you are installing additional hot-swap hard disk drives, do so now.
If you have other options to install or remove, do so now; otherwise go to
“Completing the installation” on page 31.
IDs for hot-swap hard disk drives
Hot-swap server models have drive bays that are connected to a SAS/SATA
backplane. This backplane, also known as the hot-swap-drive backplane, is the
printed circuit board behind these bays.
The hot-swap-drive backplane controls the IDs for the internal hot-swap drive bays.
The following table lists the IDs for the hard disk drives and backplane that are
connected to hot-swap models.
Device
ID
Drive bay 4
0
Drive bay 5
1
Drive bay 6
2
Drive bay 7
3
Drive bay 8
4
Drive bay 9
5
Drive bay 10
6
Drive bay 11
7
Installing a simple-swap SATA hard disk drive
Some server models come with simple-swap SATA hard disk drives that are
accessible from the front of the server. Before you install a simple-swap SATA hard
disk drive, read the following information:
v You must turn off the server before installing simple-swap drives in the server.
v You can install only four simple-swap SATA hard disk drives in the server.
v The sequence for installing the hard disk drives is to install the drives starting
from the bottom bay (bay 7) and go up to the top bay (bay 4).
To install a simple-swap hard disk drive, complete the following steps:
1. Read the safety information that begins on page v and “Installation guidelines”
on page 9.
2. Turn off the server and peripheral devices and disconnect all external cables
and power cords.
Chapter 2. Installing options
25
3. Unlock the side cover (you cannot open or remove the bezel without unlocking
the side cover).
4. Remove the bezel (see “Removing the bezel” on page 13.
5. Touch the static-protective package that contains the drive to any unpainted
metal surface on the server; then, remove the drive from the package and place
it on a static-protective surface.
6. Align the drive assembly with the guide rails in the bay (the connector end of
the drive goes in first).
7. Press the drive assembly loops toward each other; then, carefully slide the drive
assembly into the drive bay until it stops and release the loops.
Note: Do not release the loops on the drive assembly until it is completely
seated.
If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 31.
The simple-swap-drive backplate controls the IDs for the internal simple-swap drive
bays. The following table lists the IDs for the hard disk drives and backplate that
are connected to simple-swap models.
26
Device
ID
Drive bay 4
3
Drive bay 5
2
Drive bay 6
1
Drive bay 7
0
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Power and signal cables for internal drives
The server uses cables to connect parallel IDE, simple-swap SATA, hot-swap SATA
and hot-swap SAS devices to the power supply and to the system board. (See the
User’s Guide for the location of system-board connectors.) Review the following
information before connecting power and signal cables to internal drives:
v The drives that are preinstalled in the server come with power and signal cables
attached. If you replace any drives, remember which cable is attached to which
drive.
v If you have only one IDE device on a cable, it must be set as a master device.
v If two IDE devices are used on a single cable, one must be designated as the
master device and the other as the subordinate device; otherwise, the server
might not recognize some of the IDE devices. The master and subordinate
designation is determined by switch or jumper settings on each IDE device.
v When you route a cable, make sure that it does not block the airflow to the rear
of the drives or over the microprocessor or DIMMs.
The following cables are provided:
v IDE: The wider IDE signal cable has three connectors. One of these connectors
is attached to the drive, one is a spare, and the third is attached to the IDE
connector on the system board. The spare connector can be used to connect an
additional IDE optical drive or tape drive to the server.
The CD or DVD drive is attached to an ATA 100 signal cable. The blue connector
is attached to the system board. The connector on the other end is attached to
the master IDE device. The middle connector attaches to an optional optical
device or tape drive.
v Simple-swap SATA: The combination signal/power cable connects to the system
board and simple-swap backplate to provide signal and power to the simple-swap
SATA drives.
Simple-swap SATA models come with one of the combination signal/power cable
connected to the system board and the simple-swap SATA backplate.
Note: You can install the optional ServeRAID-8k Controller in the simple-swap
SATA models to get RAID level-5 support. If you install the ServeRAID-8k
Controller, you will need to switch the signal cable to a different connector
on the system board and connect the RAID level-5 enabler plug (that
comes with the system) to the system board. See the User’s Guide for
detailed information on how to install and cable ServeRAID-8k Controller
in simple-swap SATA models for RAID level-5 support in simple-swap
SATA models.
v Hot-swap SAS or hot-swap SATA: Hot-swap SAS and hot-swap SATA models
come with a single signal cable and a single power cable that connects to the
system board and the hot-swap SAS/SATA backplane to provide signal and
power to the SAS or SATA drives. If you order the 4-drive backplane option kit to
upgrade to eight drives, the option kit comes with an additional signal cable and
power cable.
Hot-swap SAS and hot-swap SATA models come with the signal cable and power
cable connected to the system board and the hot-swap SAS/SATA backplane.
For more information about the requirements for SAS cable and connecting SAS
devices, see the documentation that comes with these devices.
For a list of supported options for the server, see http://www.ibm.com/servers/
eserver/serverproven/compat/us/.
Chapter 2. Installing options
27
Installing an adapter
The following notes describe the types of adapters that the server supports and
other information that you must consider when installing an adapter. Adapters the
server supports might vary, depending on your server model.
v Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this section. If you must change the
switch setting or jumper settings on the adapter, follow the instructions that come
with the adapter.
v Read the documentation that comes with your operating system.
v The server comes with the following adapter connectors, or slots:
– Slot 1, PCI Express x8 (x4)
Important: The x8 (x4) designation for slot 1 identifies an x8 slot that is
designed to support x4 adapters and x8 adapters that can downshift to
operate at the x4 bandwidth. If you install an x8 adapter in slot 1 that can
downshift to the x4 bandwidth, it will run at the x4 bandwidth. The x8
connector can be used for x4 and x8 adapters. Check the information
provided with your adapter for compatibility information.
– Slot 2, PCI Express x8 (x8)
– Slot 3, PCI Express x8 (x8)
– Slot 4, PCI-X 64-bit/133 MHz
– Slot 5, PCI-X 64-bit/133 MHz
– Slot 6, PCI 32-bit/33 MHz
v You can install full-length adapters that are included in the ServerProven® list in
slots 2, 3, 4 and 5. You can only install half-length adapters in slots 1 and 6.
v The 32-bit slot 6 supports 5.0 V keyed PCI adapters; it does not support 3.3 V
keyed adapters. Universal adapters are supported in slots 4 and 5 if they are
universally keyed.
v The server scans the onboard SAS/SATA controller, PCI Express slot 1, PCI-X
slots 4 and 5, PCI-Express slots 2 and 3, onboard Ethernet controllers, and PCI
slot 6 to assign system resources. Then, the server starts the devices in the
following order, if you have not changed the default startup sequence: PCI
Express slot 1, PCI-X slots 4 and 5, PCI Express slot 2, PCI slot 6, and PCI
Express slot 3.
Note: You can change the sequence in which the server start (boot) the devices
using the Start Options menu choice from the Configuration/Setup Utility
program main menu. See the User’s Guide for detailed information about
using the Configuration/Setup Utility program.
v For a list of supported options for the server, see http://www.ibm.com/servers/
eserver/serverproven/compat/us/.
To install an adapter, complete the following steps:
1. Read the safety information that begins on page v and “Installation guidelines”
on page 9.
2. Turn off the server and peripheral devices and disconnect all external cables
and power cords; then, remove the side cover. See “Removing the side cover”
on page 12.
3. Follow the cabling instructions that come with the adapter to set jumpers or
switches, if there are any. Route the adapter cables before you install the
adapter.
28
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
4. Rotate the front and rear adapter-retention brackets to the open (unlocked)
position.
5. Remove the screw that secures the expansion-slot cover to the chassis. Store
the expansion-slot cover and screw in a safe place for future use.
Note: Expansion-slot covers must be installed on all vacant slots. This
maintains the electronic emissions standards of the server and ensures
proper ventilation of server components.
6. Touch the static-protective package that contains the adapter to any unpainted
metal surface on the server. Then, remove the adapter from the
static-protective package. Avoid touching the components and gold-edge
connectors on the adapter.
7. If you are installing a full-length adapter, remove the blue adapter guide (if any)
from the end of the adapter; then, lift the adapter-retention clip on the
adapter-support bracket.
Adapter guide
8. Carefully grasp the adapter by the top edge or upper corners, and align it with
the expansion slot guides; then, press the adapter firmly into the expansion
slot. Move the adapter directly from the static-protective package to the
expansion slot.
Note: If any adapters in the server are large or have heavy cables attached to
them, you can remove the rear adapter-retention bracket and secure all
of the adapters with expansion-slot screws (the expansion-slot screws
are located on the side of the optical drive cage).
Chapter 2. Installing options
29
Rear adapter
retention bracket
Adapter
Front adapter
retention bracket
9. Connect required cables to the adapter. Route cables so that they do not block
the flow of air from the fans.
10. Rotate the front and rear adapter-retention brackets to the closed (locked)
position.
If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 31.
30
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Completing the installation
To complete the installation, you must replace the bezel, reinstall the side cover,
and connect all the cables and, for certain options, run the Configuration/Setup
Utility program. Follow the instructions in this section.
Replacing the bezel
To replace the bezel, complete the following steps:
1. Align the hinge assembly with the hinge holes on the chassis.
Bezel
Hinge assembly
Retention tabs
2. Push the hinges into the holes on the chassis until they snap into place.
3. If however, the bezel was removed by detaching the sliding hinge mount from
the hinge assembly (using the breakaway method as the bezel was designed to
do), complete the following steps to reattach the bezel:
a. Press in on the rear of the sliding hinge mount until it extends beyond the
edge of the bezel and hold it in place.
Chapter 2. Installing options
31
Sliding hinge mount
Hinge assembly
Hinge pin
b. Align the sliding hinge mount with the hinge pin on the hinge assembly on
the chassis.
c. Press the sliding hinge mount against the hinge pin until the sliding hinge
mount snaps onto the hinge pin.
4. Close the bezel.
32
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Replacing the side cover
If you removed the side cover, reinstall it.
Note: You might find it easier to lay the server on its side to replace the side cover.
To reinstall the side cover, complete the following steps:
1. Make sure that all cables, adapters, and other components are installed and
seated correctly and that you have not left loose tools or parts inside the server.
Also, make sure that all internal cables are correctly routed.
2. Insert the bottom edge of the cover into the bottom edge of the chassis and
rotate the cover toward the server.
Cover release latch
Lock
Left-side cover
3. Press down on the cover-release latch and close the side cover to secure it in
place.
4. Lock the side cover.
Chapter 2. Installing options
33
Connecting the cables
Attention:
To prevent damage to equipment, connect the power cords last.
If the server cables and connector panel have color-coded connections, match the
color of the cable end with the color of the connector. For example, match a blue
cable end with a blue panel connector, a red cable end with a red connector, and
so on.
The following illustration shows the input/output (I/O) connectors on the rear of the
hot-swap power supply models with optional redundant power.
Power cords
AC power LEDs
DCpower LEDs
Mouse
Keyboard
Serial 1
(COM 1)
Parallel
Video
USB 4
USB 3
(RJ45) Ethernet 10/100/1000
(RJ45) Ethernet 10/100
(for Remote Supervisor Adapter II
SlimLine)
NMI button
Serial 2
(COM 2)
34
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
The following illustration shows the input/output (I/O) connectors on the rear of the
non-hot-swap power supply models.
Power cords
Mouse
Keyboard
Serial 1
(COM 1)
Parallel
Video
USB 4
USB 3
(RJ45) Ethernet 10/100/1000
(RJ45) Ethernet 10/100
(for Remote Supervisor Adapter II
SlimLine)
NMI button
Serial 2
(COM 2)
Updating the server configuration
When you start the server for the first time after you add or remove an internal
option or an external device, you might receive a message that the configuration
has changed. The Configuration/Setup Utility program starts automatically so that
you can save the new configuration settings. For additional information, see “Using
the Configuration/Setup Utility program” on page 46.
Some options have device drivers that you must install. See the documentation that
comes with each option for information about installing device drivers.
If the server has an optional ServeRAID adapter and you have installed or removed
a hard disk drive, see the documentation that comes with the ServeRAID adapter
for information about reconfiguring the disk arrays.
If you have installed an optional Remote Supervisor Adapter II SlimLine to manage
the server remotely, see the Remote Supervisor Adapter II SlimLine documentation
that comes with the adapter for information about setting up, configuring, and using
the adapter.
Chapter 2. Installing options
35
36
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Chapter 3. Server controls, LEDs, and power
This chapter describes the controls and light-emitting diodes (LEDs) and how to
turn the server on and off.
Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the hot-swap server models.
System power LED
Power-control button
Hard disk drive activity LED
System error LED
Front
information
panel
USB connectors
CD or DVD drive
activity LED
(green)
CD or DVD-eject button
Hot-swap hard disk
drive status
LED (amber)
Hot-swap hard disk
drive activity
LED (green)
© Copyright IBM Corp. 2007
37
The following illustration shows the controls, LEDs, and connectors on the front of
the simple-swap server models.
System power LED
Power-control button
Hard disk drive activity LED
System error LED
Front
information
panel
USB connectors
CD or DVD drive
activity LED
(green)
CD or DVD-eject button
Power-on LED
When this LED is lit, it indicates that the server is turned on. When this LED
is off, it indicates that ac power is not present, or the power supply or the
LED itself has failed.
Note: If this LED is off, it does not mean that there is no electrical power in
the server. The LED might be burned out. To remove all electrical
power from the server, you must disconnect the power cords from
the electrical outlets.
Power-control button
Press this button to turn the server on and off manually.
Hard disk drive activity LED
When this LED is flashing, it indicates that a hard disk drive is in use.
38
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
System-error LED
When this amber LED is lit, it indicates that a system error has occurred.
An LED on the system board might also be lit to help isolate the error. See
Chapter 5, “Solving problems,” on page 67 for additional information.
Detailed troubleshooting information is in the Problem Determination and
Service Guide on the IBM Documentation CD.
USB connectors
Connect USB devices to these connectors.
CD or DVD eject button
Press this button to release a CD from the CD drive or a DVD from the
DVD drive.
CD or DVD drive activity LED
When this LED is lit, it indicates that the CD drive or DVD drive is in use.
Hot-swap hard disk drive activity LED (some models)
On some models, each hot-swap drive has a hard disk drive activity LED.
When this green LED is flashing, it indicates that the associated hard disk
drive is in use.
When the drive is removed, this LED also is visible on the SAS/SATA
backplane, next to the drive connector. The backplane is the printed circuit
board behind drive bays 4 through 11.
Hot-swap hard disk drive status LED (some models)
On some models, each hot-swap hard disk drive has an amber status LED.
If this amber status LED for a drive is lit, it indicates that the associated
hard disk drive has failed.
If an optional ServeRAID adapter is installed in the server and the LED
flashes slowly (one flash per second), the drive is being rebuilt. If the LED
flashes rapidly (three flashes per second), the adapter is identifying the
drive.
When the drive is removed, this LED also is visible on the SAS/SATA
backplane, below the hot-swap hard disk drive activity LED.
Chapter 3. Server controls, LEDs, and power
39
Rear view
The following illustration shows the connectors on the rear of the hot-swap power
supply models with optional redundant power.
Power cords
AC power LEDs
DCpower LEDs
Mouse
Keyboard
Serial 1
(COM 1)
Parallel
Video
USB 4
USB 3
(RJ45) Ethernet 10/100/1000
(RJ45) Ethernet 10/100
(for Remote Supervisor Adapter II
SlimLine)
NMI button
Serial 2
(COM 2)
40
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
The following illustration shows the connectors on the rear of the non-hot-swap
server models.
Power cords
Mouse
Keyboard
Serial 1
(COM 1)
Parallel
Video
USB 4
USB 3
(RJ45) Ethernet 10/100/1000
(RJ45) Ethernet 10/100
(for Remote Supervisor Adapter II
SlimLine)
NMI button
Serial 2
(COM 2)
Power-cord connector
Connect the power cord to this connector.
AC power LED
This green LED provides status information about the power supply. During
typical operation, both the ac and dc power LEDs are lit. For any other
combination of LEDs, see the Problem Determination and Service Guide on
the IBM System x3400 Documentation CD.
DC power LED
This green LED provides status information about the power supply. During
typical operation, both the ac and dc power LEDs are lit. For any other
combination of LEDs, see the Problem Determination and Service Guide on
the IBM System x3400 Documentation CD.
Mouse connector
Connect a mouse device to this connector.
Keyboard connector
Connect a PS/2 keyboard to this connector.
Serial 1 connector
Connect a 9-pin serial device to this connector.
Parallel connector
Connect a parallel device to this connector.
Video connector
Connect a monitor to this connector.
USB connectors
Connect USB devices to these connectors.
Chapter 3. Server controls, LEDs, and power
41
Ethernet connectors
Use these connectors to connect the server to a network.
Ethernet transmit/receive activity LED
This LED is on the Ethernet connector on the rear of the server. When this
LED is lit, it indicates that there is activity between the server and the
network.
Ethernet link status LED
This LED is on the Ethernet connector on the rear of the server. When this
LED is lit, it indicates that there is an active connection on the Ethernet
port.
Server power features
When the server is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic is shut down; however, the server
can respond to remote requests to turn on the server.
Turning on the server
Approximately 20 seconds after the server is connected to ac power, the
power-control button becomes active, and you can turn on the server and start the
operating system by pressing the power-control button.
The server can also be turned on in any of the following ways:
v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If your operating system supports the systems-management software for an
optional Remote Supervisor Adapter II SlimLine, the systems-management
software can turn on the server.
v If your operating system supports the Wake on LAN® feature, the Wake on LAN
feature can turn on the server.
v If an optional Remote Supervisor Adapter II SlimLine is installed in the server, the
server can be turned on from the Remote Supervisor Adapter II SlimLine user
interface.
Note: When 4 GB or more of memory (physical or logical) is installed, some
memory is reserved for various system resources and is unavailable to the
operating system. The amount of memory that is reserved for system
resources depends on the operating system, the configuration of the server,
and the configured PCI, PCI-X, or PCI Express options.
Turning off the server
When you turn off the server and leave it connected to ac power, the server can
respond to requests from the service processor, such as a remote request to turn
on the server. While the server remains connected to ac power, one or more fans
might continue to run. To remove all power from the server, you must disconnect it
from the power source.
Some operating systems require an orderly shutdown before you turn off the server.
See your operating-system documentation for information about shutting down the
operating system.
42
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
The server can be turned off in any of the following ways:
v You can turn off the server from the operating system, if your operating system
supports this feature. After an orderly shutdown of the operating system, the
server will be turned off automatically.
v You can press the power-control button to start an orderly shutdown of the
operating system and turn off the server, if your operating system supports this
feature.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
v If an optional Remote Supervisor Adapter II SlimLine is installed in the server, the
server can be turned off from the Remote Supervisor Adapter II SlimLine user
interface.
v The server can turn itself off as an automatic response to a critical system
failure.
Chapter 3. Server controls, LEDs, and power
43
44
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Chapter 4. Configuring the server
The ServerGuide Setup and Installation CD provides software setup tools and
installation tools that are specifically designed for the server. Use this CD during the
initial installation of the server to configure basic hardware features and to simplify
the operating-system installation. (See “Using the ServerGuide Setup and
Installation CD” for more information.)
In addition to the ServerGuide Setup and Installation CD, you can use the following
configuration programs to customize the server hardware:
v Configuration/Setup Utility program
v RAID configuration programs
– IBM ServeRAID Configuration Utility program for the following server models:
- Hot-swap SAS
- Hot-swap SATA
- Simple-swap SATA models when the optional ServeRAID-8k Controller is
installed
– Adaptec® RAID (HostRAID™) Configuration Utility program (for simple-swap
SATA models with no RAID adapter installed)
– ServeRAID Manager
v Baseboard Management Controller (BMC)
v Boot Menu program
v Broadcom Gigabit Ethernet Utility program
v Ethernet controller configuration
v IBM Director
For more information about these programs, see “Configuring the server” in the
User’s Guide on the IBM System x3400 Documentation CD.
Using the ServerGuide Setup and Installation CD
The ServerGuide™ Setup and Installation CD provides state-of-the-art programs to
detect the server model and hardware options, configure the server hardware,
provide device drivers, and help you install the operating system. For information
about the supported operating-system versions, see the label on the CD. If the
ServerGuide Setup and Installation CD did not come with the server, you can
download the latest version from http://www.ibm.com/pc/qtechinfo/
MIGR-4ZKPPT.html.
To start the ServerGuide Setup and Installation CD, complete the following steps:
1. Insert the CD, and restart the server. If the CD does not start, see “ServerGuide
problems” on page 79.
2. Follow the instructions that appear on the screen to:
a. Select your language.
b. Select your keyboard layout and country.
c. View the overview to learn about ServerGuide features.
d. View the readme file to review installation tips about the operating system
and adapter.
e. Start the setup and hardware configuration programs.
© Copyright IBM Corp. 2007
45
f. Start the operating system installation. You will need your copy of the
operating-system CD.
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the BIOS code. You can use it to:
v Change interrupt request (IRQ) settings
v Change the startup drive sequence
v Configure serial-port assignments
v Enable USB keyboard and mouse support
v Resolve configuration conflicts
v Set the date and time
v Set passwords and security settings
To start the Configuration/Setup Utility program, complete the following steps:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If an
administrator password has been set, you must type the administrator password
to access the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
See the User’s Guide on the IBM System x3400 Documentation CD for more
detailed information about the Configuration/Setup Utility program.
Using the RAID configuration programs
Note: RAID options and HostRAID are not supported on the SCO 6.0 and
UnixWare 7.14 operating systems.
Use the IBM ServeRAID Configuration Utility program, Adaptec RAID Configuration
Utility program, and ServeRAID Manager to configure and manage redundant array
of independent disks (RAID). Be sure to use these programs as described in this
document.
The ServeRAID 8k-l SAS Controller that comes installed in some models (hot-swap
SAS and hot-swap SATA models) enables you to configure multiple physical SAS or
SATA hard disk drives to operate as logical drives in a disk array. The server comes
with a CD containing the ServeRAID Manager program, which you can use to
configure the ServeRAID 8k-l SAS Controller. If your server comes with an
operating system installed, such as Microsoft Windows 2000 Datacenter Server, see
the software documentation that comes with the server for configuration information.
Use these programs to perform the following tasks:
v
v
v
v
Perform a low-level format on a hard disk drive
View or change IDs for attached devices
Set protocol parameters on hard disk drives
Monitor operation of the RAID controller
v Configure a redundant array of independent disks (RAID) array
v View or change the RAID configuration and associated devices
46
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Consider the following information when using the RAID configuration programs to
configure and manage arrays:
v The integrated SATA controller (simple-swap SATA models) with integrated SATA
RAID (also known as HostRAID) supports RAID level-0 and level-1 when two
drives are installed. When the maximum four drives are installed, RAID level-10
is also supported.
v
v
v
v
v
Note: In addition, when the maximum four drives and the optional ServeRAID-8k
SAS Controller are installed in the simple-swap SATA models, the server
can also support RAID level-5. See the User’s Guide for details about
installing and cabling the ServeRAID-8k Controller to enable RAID level-5
support on simple-swap SATA models.
The onboard SAS/SATA controller (hot-swap SAS and hot-swap SATA models)
supports RAID level-0 and level-1 when two drives and the ServeRAID 8k-l
controller are installed. When four drives are installed, RAID level-10 is also
supported. When you upgrade to the maximum eight drives and the optional
ServeRAID-8k controller is installed, RAID levels 1e, 5, and 6 also are supported.
Hard disk drive capacities affect how you create arrays. The drives in an array
can have different capacities, but the RAID controller treats them as if they all
have the capacity of the smallest hard disk drive.
To help ensure signal quality, do not mix drives with different speeds and data
rates.
To update the firmware and BIOS code for an optional ServeRAID controller, you
must use the IBM ServeRAID Support CD that comes with the ServeRAID
option.
If you install a different type of RAID controller in the server, use the method that
is described in the instructions that come with the controller to view or change
settings for attached devices.
Configuring hot-swap SAS, hot-swap SATA, or simple-swap SATA
(some models) RAID
Note: RAID options are not supported on the SCO 6.0 and UnixWare 7.14
operating systems.
Use the IBM ServeRAID Configuration Utility program to configure and manage
redundant array of independent disks (RAID) on the following server models:
v Hot-swap SAS
v Hot-swap SATA
v Simple-swap SATA models with the optional ServeRAID-8k Controller installed
This utility is part of the BIOS code. The IBM ServeRAID Configuration Utility
program adds RAID functionality to the onboard SAS/SATA controller. The onboard
SAS/SATA controller comes enabled by default.
Using the IBM ServeRAID Configuration Utility program
Use the IBM ServeRAID Configuration Utility to perform the following tasks:
v Configure a redundant array of independent disks (RAID) array
v View or change the RAID configuration and associated devices
For additional information about how to use the IBM ServeRAID Configuration
Utility, see the documentation on the IBM ServeRAID Support CD.
Chapter 4. Configuring the server
47
IBM ServeRAID Configuration Utility menu choices: The following choices are
on the IBM ServeRAID Configuration Utility menu:
v Array Configuration Utility
Select this choice to create, manage, or delete arrays, add or delete a hot-spare
drive, or initialize drives.
v SerialSelect Utility
Select this choice to configure the controller interface definitions or to configure
the physical transfer and SAS or SATA address of the selected drive.
v Disk Utilities
Select this choice to format a disk or verify the disk media. Select a device from
the list and read the instructions on the screen carefully before making a
selection.
Starting IBM ServeRAID Configuration Utility program: To start the IBM
ServeRAID Configuration Utility program, complete the following steps:
1. Turn on the server.
2. When the message Press <CTRL><A> for IBM ServeRAID Configuration
Utility appears, press Ctrl+A. If you have set an administrative password, you
are prompted to type the password.
3. To select a choice from the menu, use the arrow keys to highlight it and press
Enter.
Creating a RAID array
To use the IBM ServeRAID Configuration Utility to configure a RAID level-1 array,
complete the following steps:
1. From the IBM ServeRAID Configuration Utility program menu, select Array
Configuration Utility.
2. Select Create Array.
3. From the list of ready drives, select the two drives that you want to group into
the array.
4. When you are prompted to select the RAID type, select RAID 0 or RAID-1.
5. (Optional) Type an identifier for the array.
6. When you are prompted for the array build method, select Quick Init.
7. Follow the instructions on the screen to complete the configuration; then, select
Done to exit.
8. Restart the server.
Viewing the array configuration
To
1.
2.
3.
4.
view information about the RAID array, complete the following steps:
Start the IBM ServeRAID Configuration Utility program.
From the IBM ServeRAID Configuration Utility window, select Manage Arrays.
Select an array and press Enter.
To exit from the program, press Esc.
For additional information about using the IBM ServeRAID Configuration Utility
program to create, configure, and manage arrays, see the documentation on the
IBM ServeRAID Support CD.
48
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Configuring simple-swap SATA RAID
Use the Adaptec RAID Configuration Utility program to configure and manage
simple-swap SATA redundant array of independent disks (RAID) on simple-swap
SATA models with no ServeRAID adapter installed.
This utility is part of the BIOS code. The Adaptec RAID Configuration Utility
program adds RAID functionality to the integrated SATA controller. The integrated
Serial ATA (SATA) controller comes disabled by default. You must enable it and
install the device drivers before you can use it. The device drivers, documentation,
and other information are available on the IBM ServeRAID-8e (Adaptec HostRAID)
Support CD.
Enabling the Serial ATA (SATA) controller
To enable the SATA RAID controller, complete the following steps:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set an administrator password, you are prompted to type the password.
3. Select Devices and I/O Ports --> Advanced Chipset Control.
4. Select SATA Controller Mode Option. Change the value to Enhanced.
5. Scroll down and select SATA RAID Enable.
6. Select Enabled.
7. Press Esc; then, select Yes to save the changes.
Using the Adaptec RAID Configuration Utility program
Note: Adaptec RAID (also known as HostRAID) is not supported on the SCO 6.0
and UnixWare 7.14 operating systems.
Use the Adaptec RAID Configuration Utility program to perform the following tasks:
v Configure a redundant array of independent disks (RAID) array
v View or change the RAID configuration and associated devices
For additional information about using the Adaptec RAID Configuration Utility
program, see the documentation on the IBM ServeRAID-8e (Adaptec HostRAID)
Support CD that comes with the server.
Adaptec RAID Configuration Utility menu choices: The following choices are
on the Adaptec RAID Configuration Utility menu:
v Array Configuration Utility
Select this choice to create, manage, or delete arrays, add or delete a hot-spare
drive, or initialize drives.
v SerialSelect Utility
Select this choice to configure the controller interface definitions or to configure
the physical transfer and SATA address of the selected drive.
v Disk Utilities
Select this choice to format a disk or verify the disk media. Select a device from
the list and read the instructions on the screen carefully before making a
selection.
Starting the Adaptec RAID Configuration Utility program: To start the Adaptec
RAID Configuration Utility program, complete the following steps:
1. Turn on the server.
Chapter 4. Configuring the server
49
2. When the prompt Press <CTRL><<A> for Adaptec RAID Configuration Utility
appears, press Ctrl+A.
3. To select a choice from the menu, use the arrow keys to highlight it and press
Enter.
Creating a RAID array
To use the Adaptec RAID Configuration Utility program to configure a RAID level-1
array, complete the following steps:
1. Start the Adaptec RAID Configuration Utility program.
2. Select Array Configuration Utility.
3. Select Create Array.
4. From the list of ready drives, select the two drives that you want to group into
the array.
5. When you are prompted to select the RAID level, select RAID 0 or RAID-1.
6. (Optional) Type an identifier for the array.
7. When you are prompted for the array build method, select Quick Init.
8. Follow the instructions on the screen to complete the configuration, and select
Done to exit.
9. Restart the server.
Viewing the array configuration
To view information about the RAID array, complete the following steps:
1. Start the Adaptec RAID Configuration Utility program.
2.
3.
4.
5.
Start the Array Configuration Utility.
From the Array Configuration Utility window, select Manage Arrays.
Select an array and press Enter.
Press Esc to exit from the program.
For additional information about using the Adaptec RAID Configuration Utility
program to create, configure, and manage arrays, see the documentation on the
IBM ServeRAID-8e (Adaptec HostRAID) Support CD.
Using ServeRAID Manager
Important: RAID options and HostRAID are not supported on the SCO 6.0 and
UnixWare 7.14 operating systems.
Use ServeRAID Manager, which is on the IBM ServeRAID Manager Application CD,
to perform the following tasks:
v Configure a redundant array of independent disks (RAID) array
v Restore a SAS or SATA hard disk drive to the factory-default settings, erasing all
data from the disk
v View the RAID configuration and associated devices
v Monitor the operation of the RAID controllers
To perform some tasks, you can run ServeRAID Manager as an installed program.
However, to configure the integrated RAID controller or the installed ServeRAID
controller and perform an initial RAID configuration on the server, you must run
ServeRAID Manager in Startable CD mode, as described in the instructions in this
50
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
section. If you install a different type of RAID adapter in the server, use the method
that is described in the instructions that come with the adapter to view or change
settings for attached devices.
See the ServeRAID documentation on the IBM ServeRAID Support CD for
additional information about RAID technology and instructions for using ServeRAID
Manager to configure the RAID controller. Additional information about ServeRAID
Manager is also available from the Help menu. For information about a specific
object in the ServeRAID Manager tree, select the object and click Actions → Hints
and tips.
Configuring the controller
By running ServeRAID Manager in Startable CD mode, you can configure the
controller before you install the operating system. The information in this section
assumes that you are running ServeRAID Manager in Startable CD mode.
To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert
the IBM ServeRAID Support CD into the CD or DVD drive. If ServeRAID Manager
detects an unconfigured controller and ready drives, the Configuration wizard starts.
In the Configuration wizard, you can select express configuration or custom
configuration. Express configuration automatically configures the controller by
grouping the first two physical drives in the ServeRAID Manager tree into an array
and creating a RAID level-1 logical drive. If you select custom configuration, you
can select the two physical drives that you want to group into an array and create a
hot-spare drive.
Using express configuration: To use express configuration, complete the
following steps:
1. In the ServeRAID Manager tree, click the controller.
2. From the toolbar, click Create.
3. Click Express configuration.
4. Click Next.
5. In the “Configuration summary” window, review the information. To change the
configuration, click Modify arrays or Modify logical drives.
Note: Some operating systems have size limitations for logical drives. Before
you save the configuration, make sure that the size of the logical drive is
appropriate for your operating system.
6. Click Apply; when you are asked whether you want to apply the new
configuration, click Yes. The configuration is saved in the controller and in the
physical drives.
7. Exit from ServeRAID Manager and remove the CD from the CD or DVD drive.
8. Restart the server.
Using custom configuration: To use custom configuration, complete the
following steps:
1. In the ServeRAID Manager tree, click the controller.
2. Click Custom configuration.
3. Click Next.
4. In the “Create arrays” window, from the list of ready drives, select the two
drives that you want to group into the array.
5. Click the (Add selected drives) icon to add the drives to the array.
Chapter 4. Configuring the server
51
6. If you want to configure a hot-spare drive, complete the following steps:
a. Click the Spares tab.
b. Select the physical drive that you want to designate as the hot-spare drive,
and click the icon to add the drive.
7. Click Next.
8. In the “Configuration summary” window, review the information. To change the
configuration, click Back.
9. Click Apply; when you are asked whether you want to apply the new
configuration, click Yes. The configuration is saved in the controller and in the
physical drives.
10. Exit from ServeRAID Manager, and remove the CD from the CD or DVD drive.
11. Restart the server.
Viewing the configuration
You can use ServeRAID Manager to view information about RAID controllers and
the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical
drives). When you click an object in the ServeRAID Manager tree, information about
that object appears in the right pane. To display a list of available actions for an
object, click the object and click Actions.
Using the baseboard management controller
The baseboard management controller (BMC) provides environmental monitoring
for the server. If environmental conditions exceed thresholds or if system
components fail, the baseboard management controller lights LEDs to help you
diagnose the problem and also records the error in the System Event/Error log.
The baseboard management controller also provides the following remote server
management capabilities through the OSA SMBridge management utility program:
v Command-line interface (IPMI Shell)
The command-line interface provides direct access to server management
functions through the IPMI protocol. Use the command-line interface to issue
commands to control the server power, view system information, and identify the
server. You can also save one or more commands as a text file and run the file
as a script.
v Serial over LAN
Establish a Serial over LAN (SOL) connection to manage servers from a remote
location. You can remotely view and change the BIOS settings, restart the server,
identify the server, and perform other management functions. Any standard Telnet
client application can access the SOL connection.
Enabling and configuring SOL using the OSA SMBridge management
utility program
To enable and configure the server for SOL by using the OSA SMBridge
management utility program, you must update and configure the BIOS code; update
and configure the baseboard management controller (BMC) firmware; update and
configure the Ethernet controller firmware; and enable the operating system for an
SOL connection.
BIOS update and configuration
Complete the following steps to update and configure the BIOS code to enable
SOL:
52
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
1. Update the BIOS code:
a. Download the latest version of the BIOS code from http://www.ibm.com/
support/.
b. Update the BIOS code, following the instructions that come with the update
file that you downloaded.
2. Update the BMC firmware:
a. Download the latest version of the BMC firmware from http://www.ibm.com/
support/.
b. Update the BMC firmware, following the instructions that come with the
update file that you downloaded.
3. Configure the BIOS settings:
a. Restart the server and press F1 when prompted to start the
Configuration/Setup Utility program.
b. Select Devices and I/O Ports; then, make sure that the values are set as
follows:
v Serial Port A: Auto-configure
v Serial Port B: Auto-configure
c. Select Remote Console Redirection; then, make sure that the values are
set as follows:
d.
e.
f.
g.
h.
i.
j.
k.
v Remote Console COM Port: COM 2
v Remote Console Baud Rate: 19200 or higher
v Remote Console Connection Type: VT100
v Remote Console Connect: Direct
v Remote Console Flow Control: Hardware
v Remote Console Active After Boot: Enabled
Press Esc twice to exit the Remote Console Redirection and Devices and
I/O Ports sections of the Configuration/Setup Utility program.
Select Advanced Setup; then, select Baseboard Management Controller
(BMC) Settings.
Set BMC Serial Port Access Mode to Dedicated.
Press Esc twice to exit the Baseboard Management Controller (BMC)
Settings and Advanced Setup sections of the Configuration/Setup Utility
program.
Select Save Settings; then, press Enter.
Press Enter to confirm.
Select Exit Setup; then, press Enter.
Make sure that Yes, exit the Setup Utility is selected; then, press Enter.
Linux configuration
For SOL operation on the server, you must configure the Linux operating system to
expose the Linux initialization (booting) process. This enables users to log in to the
Linux console through an SOL session and directs Linux output to the serial
console. See the documentation for your specific Linux operating-system type for
information and instructions.
Use one of the following procedures to enable SOL sessions for your Linux
operating system. You must be logged in as a root user to perform these
procedures.
Red Hat Enterprise Linux ES 2.1 configuration:
Chapter 4. Configuring the server
53
Note: This procedure is based on a default installation of Red Hat Enterprise Linux
ES 2.1. The file names, structures, and commands might be different for
other versions of Red Hat Linux.
Complete the following steps to configure the general Linux parameters for SOL
operation when using the Red Hat Enterprise Linux ES 2.1 operating system.
Note: Hardware flow control prevents character loss during communication over a
serial connection. You must enable it when using a Linux operating system.
1. Add the following line to the end of the # Run gettys in standard runlevels
section of the /etc/inittab file. This enables hardware flow control and enables
users to log in through the SOL console.
7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102
2. Add the following line at the bottom of the /etc/securetty file to enable a user to
log in as the root user through the SOL console:
ttyS0
LILO configuration: If you are using LILO, complete the following steps:
1. Complete the following steps to modify the /etc/lilo.conf file:
a. Add the following text to the end of the first default=linux line
-Monitor
b. Comment out the map=/boot/map line by adding a # at the beginning of this
line.
c. Comment out the message=/boot/message line by adding a # at the beginning
of this line.
d. Add the following line before the first image= line:
# This will allow you to only Monitor the OS boot via SOL
e. Add the following text to the end of the first label=linux line:
-Monitor
f. Add the following line to the first image= section. This enables SOL.
append="console=ttyS0,19200n8 console=tty1"
g. Add the following lines between the two image= sections:
# This will allow you to Interact with the OS boot via SOL
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux-Interact
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
append="console=tty1 console=ttyS0,19200n8 "
The following examples show the original content of the /etc/lilo.conf file and the
content of this file after modification.
54
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Original /etc/lilo.conf contents
prompt
timeout=50
default=linux
boot=/dev/hda
map=/boot/map
install=/boot/boot.b
message=/boot/message
linear
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
image=/boot/vmlinuz-2.4.9-e.12
label=linux-up
initrd=/boot/initrd-2.4.9-e.12.img
read-only
root=/dev/hda6
Chapter 4. Configuring the server
55
Modified /etc/lilo.conf contents
prompt
timeout=50
default=linux-Monitor
boot=/dev/hda
#map=/boot/map
install=/boot/boot.b
#message=/boot/message
linear
# This will allow you to only Monitor the OS boot via SOL
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux-Monitor
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
append="console=ttyS0,19200n8 console=tty1"
# This will allow you to Interact with the OS boot via SOL
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux-Interact
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
append="console=tty1 console=ttyS0,19200n8 "
image=/boot/vmlinuz-2.4.9-e.12
label=linux-up
initrd=/boot/initrd-2.4.9-e.12.img
read-only
root=/dev/hda6
2. Run the lilo command to store and activate the LILO configuration.
When the Linux operating system starts, a LILO boot: prompt is displayed instead
of the graphical user interface. Press Tab at this prompt to install all of the boot
options that are listed. To load the operating system in interactive mode, type
linux-Interact and then press Enter.
GRUB configuration: If you are using GRUB, complete the following steps to
modify the /boot/grub/grub.conf file:
1. Comment out the splashimage= line by adding a # at the beginning of this line.
2. Add the following line before the first title= line:
# This will allow you to only Monitor the OS boot via SOL
3. Append the following text to the first title= line:
SOL Monitor
4. Append the following text to the kernel/ line of the first title= section:
console=ttyS0,19200 console=tty1
5. Add the following five lines between the two title= sections:
# This will allow you to Interact with the OS boot via SOL
title Red Hat Linux (2.4.9-e.12smp) SOL Interactive
root (hd0,0)
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1
console=ttyS0,19200
initrd /initrd-2.4.9-e.12smp.img
Note: The entry that begins with kernel /vmlinuz is shown with a line break after
console=tty1. In your file, the entire entry must all be on one line.
The following examples show the original content of the /boot/grub/grub.conf file
and the content of this file after modification.
Original /boot/grub/grub.conf contents
#grub.conf generated by anaconda
#
# Note that you do not have to rerun grub after making changes to this file
# NOTICE:
You have a /boot partition.
This means that
#
all kernel and initrd paths are relative to /boot/, eg.
#
root (hd0,0)
#
kernel /vmlinuz-version ro root=/dev/hda6
#
initrd /initrd-version.img
#boot=/dev/hda
default=0
timeout=10
splashimage=(hd0,0)/grub/splash.xpm.gz
title Red Hat Enterprise Linux ES (2.4.9-e.12smp)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6
initrd /initrd-2.4.9-e.12smp.img
title Red Hat Enterprise Linux ES-up (2.4.9-e.12)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6
initrd /initrd-2.4.9-e.12.img
Chapter 4. Configuring the server
57
Modified /boot/grub/grub.conf contents
#grub.conf generated by anaconda
#
# Note that you do not have to rerun grub after making changes to this file
# NOTICE: You have a /boot partition. This means that
#
all kernel and initrd paths are relative to /boot/, eg.
#
root (hd0,0)
#
kernel /vmlinuz-version ro root=/dev/hda6
#
initrd /initrd-version.img
#boot=/dev/hda
default=0
timeout=10
# splashimage=(hd0,0)/grub/splash.xpm.gz
# This will allow you to only Monitor the OS boot via SOL
title Red Hat Enterprise Linux ES (2.4.9-e.12smp) SOL Monitor
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=ttyS0,19200 console=tty1
initrd /initrd-2.4.9-e.12smp.img
# This will allow you to Interact with the OS boot via SOL
title Red Hat Linux (2.4.9-e.12smp) SOL Interactive
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200
initrd /initrd-2.4.9-e.12smp.img
title Red Hat Enterprise Linux ES-up (2.4.9-e.12)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6
initrd /initrd-2.4.9-e.12.img
You must restart the Linux operating system after completing these procedures for
the changes to take effect and to enable SOL.
SUSE SLES 8.0 configuration:
Note: This procedure is based on a default installation of SUSE Linux Enterprise
Server (SLES) 8.0. The file names, structures, and commands might be
different for other versions of SUSE LINUX.
Complete the following steps to configure the general Linux parameters for SOL
operation when using the SLES 8.0 operating system.
Note: Hardware flow control prevents character loss during communication over a
serial connection. You must enable it when using a Linux operating system.
1. Add the following line to the end of the # getty-programs for the normal
runlevels section of the /etc/inittab file. This enables hardware flow control and
enables users to log in through the SOL console.
7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102
2. Add the following line after the tty6 line at the bottom of the /etc/securetty file to
enable a user to log in as the root user through the SOL console:
ttyS0
3. Complete the following steps to modify the /boot/grub/menu.lst file:
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu.
b. Add the following line before the first title line:
# This will allow you to only Monitor the OS boot via SOL
c. Append the following text to the first title line:
SOL Monitor
d. Append the following text to the kernel line of the first title section:
console=ttyS0,19200 console=tty1
e. Add the following four lines between the first two title sections:
# This will allow you to Interact with the OS boot via SOL
title linux SOL Interactive
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791
console=tty1 console=ttyS0,19200
initrd (hd0,1)/boot/initrd
The following examples show the original content of the /boot/grub/menu.lst
file and the content of this file after modification.
Original /boot/grub/menu.lst contents
Notes
gfxmanu (hd0,1)/boot/message
color white/blue black/light-gray
default 0
timeout 8
title linux
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791
initrd (hd0,1)/boot/initrd
title floppy
root
chainloader +1
title failsafe
kernal (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp
disableapic maxcpus=0 3
1
1
initrd (hd0,1)/boot/initrd.shipped
Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.
Modified /boot/grub/menu.lst contents
Notes
#gfxmanu (hd0,1)/boot/message
color white/blue black/light-gray
default 0
timeout 8
# This will allow you to only Monitor the OS boot via SOL
title linux SOL Monitor
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=ttyS1,19200
console=tty1
initrd (hd0,1)/boot/initrd
# This will allow you to Interact with the OS boot via SOL
title linux SOL Interactive
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=tty1 console=ttyS0,19200
initrd (hd0,1)/boot/initrd
title floppy
1
Chapter 4. Configuring the server
59
Modified /boot/grub/menu.lst contents
root
chainloader +1
title failsafe
kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp
disableapic maxcpus=0 3
Notes
1
initrd (hd0,1)/boot/initrd.shipped
Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.
You must restart the Linux operating system after completing these procedures for
the changes to take effect and to enable SOL.
Microsoft Windows 2003 Standard Edition configuration
Note: This procedure is based on a default installation of the Microsoft Windows
2003 operating system.
Complete the following steps to configure the Windows 2003 operating system for
SOL operation. You must be logged in as a user with administrator access to
perform this procedure.
1. Complete the following steps to determine which boot entry ID to modify:
a. Type bootcfg at a Windows command prompt; then, press Enter to display
the current boot options for your server.
b. In the Boot Entries section, locate the boot entry ID for the section with an
OS friendly name of Windows Server 2003, Standard. Write down the boot
entry ID for use in the next step.
2. To enable the Microsoft Windows Emergency Management System (EMS), at a
Windows command prompt, type
bootcfg /EMS ON /PORT COM1 /BAUD 19200 /ID boot_id
where boot_id is the boot entry ID from step 1b; then, press Enter.
3. Complete the following steps to verify that the EMS console is redirected to the
COM2 serial port:
a. Type bootcfg at a Windows command prompt; then, press Enter to display
the current boot options for your server.
b. Verify the following changes to the bootcfg settings:
v In the Boot Loader Settings section, make sure that redirect is set to
COM2 and that redirectbaudrate is set to 19200.
v In the Boot Entries section, make sure that the OS Load Options: line
has /redirect appended to the end of it.
The following examples show the original bootcfg program output and the output
after modification.
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Original bootcfg program output
Boot Loader Settings
---------------------------timeout: 30
default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
Boot Entries
---------------Boot entry ID: 1
OS Friendly Name: Windows Server 2003, Standard
Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
OS Load Options: /fastdetect
Modified bootcfg program output
Boot Loader Settings
---------------------------timeout: 30
default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
redirect: COM1
redirectbaudrate: 19200
Boot Entries
---------------Boot entry ID: 1
OS Friendly Name: Windows Server 2003, Standard
Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
OS Load Options: /fastdetect /redirect
You must restart the Windows 2003 operating system after completing this
procedure for the changes to take effect and to enable SOL.
Installing the OSA SMBridge management utility program
Complete the following steps to install the OSA SMBridge management utility
program on a server running a Windows operating system:
1. Go to http://www.ibm.com/support/ and download the utility program and create
the OSA BMC Management Utility CD.
2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield
wizard starts, and a window similar to that shown in the following illustration
opens.
Chapter 4. Configuring the server
61
3. Follow the prompts to complete the installation.
The installation program prompts you for a TCP/IP port number and an IP
address. Specify an IP address, if you want to limit the connection requests that
will be accepted by the utility program. To accept connections from any server,
type INADDR_ANY as the IP address. Also specify the port number that the utility
program will use. These values will be recorded in the smbridge.cfg file for the
automatic startup of the utility program.
Complete the following steps to install the OSA SMBridge management utility
program on a server running a Linux operating system. You must be logged in as a
root user to perform these procedures.
1. Go to http://www.ibm.com/support/ and download the utility program and create
the OSA BMC Management Utility CD.
2. Insert the OSA BMC Management Utility CD into the drive.
3. Type mount/mnt/cdrom.
4. Locate the directory where the installation RPM package is located and type
cd/mnt/cdrom.
5. Type the following command to run the RPM package and start the installation:
rpm -ivh smbridge-2.0-XX.rpm
6. Follow the prompts to complete the installation. When the installation is
complete, the utility copies files to the following directories:
/etc/init.d/SMBridge
/etc/smbridge.cfg
/usr/sbin/smbriged
/var/log/smbridge/Liscense.txt
/var/log/smbridge/Readme.txt
The utility starts automatically when the server is started. You can also locate the
/ect/init.d directory to start the utility and use the following commands to manage
the utility:
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
smbridge
smbridge
smbridge
smbridge
status
start
stop
restart
Using the baseboard management controller utility programs
Use the baseboard management controller utility programs to configure the
baseboard management controller, download firmware updates and SDR/FRU
updates, and remotely manage a network.
Using the baseboard management controller configuration utility
program
Use the baseboard management controller configuration utility program to view or
change the baseboard management controller configuration settings. You can also
use the utility program to save the configuration to a file for use on multiple servers.
Complete the following steps to start the baseboard management controller
configuration utility program:
1. Insert the configuration utility diskette into the diskette drive and restart the
server.
2. From a command-line prompt, type bmc_cfg and press Enter.
3. Follow the instructions on the screen.
Using the baseboard management controller firmware update
utility program
Use the baseboard management controller firmware update utility disk to update the
baseboard management controller firmware and SDR/FRU data. The firmware
update utility updates the baseboard management controller firmware and
SDR/FRU data only and does not affect any device drivers.
Note: To ensure proper server operation, be sure to update the server baseboard
management controller firmware before updating the BIOS code.
To update the firmware, if the Linux or Windows operating-system update package
is available from the World Wide Web and you have obtained the applicable update
package, follow the instructions that come with the update package.
Using the OSA SMBridge management utility program
Use the OSA SMBridge management utility program to remotely manage and
configure a network. The utility program provides the following remote management
capabilities:
v CLI (command-line interface) mode
Use CLI mode to remotely perform power-management and system identification
control functions over a LAN or serial port interface from a command-line
interface. Use CLI mode also to remotely view the System Event/Error log.
Use the following commands in CLI mode:
– identify
Control the system-locator LED on the front of the server.
– power
Turn the server on and off remotely.
– sel
Perform operations with the BMC System Event Log.
Chapter 4. Configuring the server
63
– sysinfo
Display general system information that is related to the server and the
baseboard management controller.
v Serial over LAN
Use the Serial over LAN capability to remotely perform control and management
functions over a Serial over LAN (SOL) network. You can also use SOL to
remotely view and change the server BIOS settings.
At a command prompt, type Telnet localhost 623 to access the SOL network.
Type help at the smbridge> prompt for more information.
Use the following commands in an SOL session:
– connect
Connect to the LAN. Type connect -ip ip_address -u username -p
password.
– identify
Control the system-locator LED on the front of the server.
– power
Turn the server on and off remotely.
– reboot
Force the server to restart.
– sel get
Display the System Event/Error log.
– sol
Configure the SOL function.
– sysinfo
Display system information that is related to the server and the globally
unique identifier (GUID).
Using the Boot Menu program
The Boot Menu program is a built-in, menu-driven configuration program that you
can use to temporarily redefine the first startup device without changing settings in
the Configuration/Setup Utility program.
To
1.
2.
3.
4.
use the Boot Menu program, complete the following steps:
Turn off the server.
Restart the server.
Press F12.
Select the startup device.
The next time the server is started, it returns to the startup sequence that is set in
the Configuration/Setup Utility program.
Enabling the Broadcom Gigabit Ethernet Utility program
The Broadcom Gigabit Ethernet Utility program is part of the BIOS. You can use it
to configure the network as a startable device, and you can customize where the
network startup option appears in the startup sequence. Enable and disable the
Broadcom Gigabit Ethernet Utility program from the Configuration/Setup Utility
program.
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
To enable the Broadcom Gigabit Ethernet Utility program, complete the following
steps:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears during startup,
press F1.
3. From the Configuration/Setup Utility main menu, select Devices and I/O Ports
and press Enter.
4. Select Planar Ethernet and use the Right Arrow (→) key to set it to Enabled.
5. Select Save Settings and press Enter.
Configuring the Broadcom Gigabit Ethernet controller
The Ethernet controller is integrated on the system board. It provides an interface
for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provides full-duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the network. If the Ethernet ports in the server support auto-negotiation, the
controller detects the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T)
and duplex mode (full-duplex or half-duplex) of the network and automatically
operates at that rate and mode.
You do not have to set any jumpers or configure the controller. However, you must
install a device driver to enable the operating system to address the controller. To
find updated information about configuring the controller, complete the following
steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/support/.
2. Under Search technical support, type 7973, 7974, 7975, or 7976 (depending
on the machine type for your server model), and click Search.
3. In the Additional search terms field, type ethernet, and click Go.
Updating IBM Director
If you plan to use IBM Director to manage the server, you must check for the latest
applicable IBM Director updates and interim fixes.
To install the IBM Director updates and any other applicable updates and interim
fixes, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Check for the latest version of IBM Director:
a. Go to http://www.ibm.com/servers/eserver/xseries/systems_management/
xseries_sm/dwnl.html.
b. If the drop-down list shows a newer version of IBM Director than what
comes with the server, follow the instructions on the Web page to download
the latest version.
2. Install the IBM Director program.
3. Download and install any applicable updates or interim fixes for the server:
a. Go to http://www.ibm.com/support/.
b. Click Downloads and drivers.
Chapter 4. Configuring the server
65
c.
d.
e.
f.
g.
From the Category list, select xSeries (Intel and AMD processor-based).
From the Sub-category list, select System x3400 and click Continue.
In the Search within results field, type director and click Search.
Select any applicable update or interim fix that you want to download.
Click the link for the executable (.exe) file to download the file, and follow
the instructions in the readme file to install the update or interim fix.
h. Repeat steps 3f and 3g for any additional updates or interim fixes that you
want to install.
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Chapter 5. Solving problems
This chapter provides basic troubleshooting information to help you solve some
common problems that might occur while you are setting up the server.
If you cannot locate and correct the problem using the information in this chapter,
see Appendix A, “Getting help and technical assistance,” on page 93, the Problem
Determination and Service Guide on the IBM System x3400 Documentation CD,
and the “Server Support” flowchart in the front of this document.
Diagnostic tools overview
The following tools are available to help you diagnose and solve hardware-related
problems:
v POST beep codes
The power-on self-test beep codes indicate the detection of a problem.
– One beep indicates successful completion of POST, with no errors.
– More than one beep indicates that POST detected a problem. Error messages
also appear during startup if POST detects a hardware-configuration problem.
See “POST beep codes” and the Problem Determination and Service Guide
on the IBM System x3400 Documentation CD for more information.
v ServerGuide problems
This chart lists problem symptoms and steps to correct problems that occur when
you are using the ServerGuide Setup and Installation CD. For more information,
see “ServerGuide problems” on page 79.
v Troubleshooting tables
These tables list problem symptoms and steps to correct the problems. See
“Troubleshooting tables” on page 79 for more information.
v Diagnostic programs and error messages
The diagnostic programs are the primary method of testing the major
components of the server. These programs are on the IBM Enhanced
Diagnostics CD that comes with the server. See the Problem Determination and
Service Guide on the IBM System x3400 Documentation CD for more
information.
v System-board error LEDs
An LED on the system board might be lit to help isolate an error that is indicated
by the system-error LED on the front of the server. For more information, see
“System-board LEDs” on page 91.
POST beep codes
POST emits one beep to signal a successful completion. If POST detects a problem
during startup, other beep codes might occur. Use the following beep code
descriptions to help diagnose and solve problems that are detected during startup.
Note: See the Problem Determination and Service Guide on the IBM System
x3400 Documentation CD for more information about the POST beep codes.
One beep
POST was completed successfully without finding any errors.
© Copyright IBM Corp. 2007
67
Other beep codes
See the Problem Determination and Service Guide on the IBM System
x3400 Documentation CD for information about other beep codes.
POST error codes
The following table provides an abbreviated list of the error codes that might appear
during POST. See the Problem Determination and Service Guide on the IBM
System x3400 Documentation CD for more information about the POST error
codes. To check for updated technical information, go to http://www.ibm.com/
support/, and type 7973, 7974, 7975, or 7976 (depending on the machine type for
your server) under Search technical support.
Table 7. Abbreviated list of POST error codes
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
062
Three consecutive boot failures using the
default configuration.
1. Update the system firmware to the latest
level (see the Problem Determination
and Service Guide on the IBM System
x3400 Documentation CD).
2. (Trained service technician only) Replace
the system board.
101
Tick timer internal interrupt failure.
(Trained service technician only) Replace the
system board.
102
Internal timer channel 2 test failure.
(Trained service technician only) Replace the
system board.
151
Real-time clock error.
1. Reseat the battery.
2. Replace the following components one at
a time, in the order shown, restarting the
server each time:
a. Battery
b. (Trained service technician only)
System board
161
Real-time clock battery failure.
1. Reseat the battery.
2. Replace the following components one at
a time, in the order shown, restarting the
server each time:
a. Battery
b. (Trained service technician only)
System board
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Table 7. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
162
Invalid configuration information or CMOS
random-access memory (RAM) checksum
failure.
1. Run the Configuration/Setup Utility
program, select Load Default Settings,
and save the settings.
2. Reseat the following components:
a. Battery
b. Failing device (If the device is a
FRU, it must be reseated by a
trained service technician only.)
3. Replace the following components one at
a time, in the order shown, restarting the
server each time:
a. Battery
b. Failing device (If the device is a
FRU, it must be replaced by a
trained service technician only.)
c. (Trained service technician only)
System board
163
The time of day has not set.
1. Run the Configuration/Setup Utility
program, select Load Default Settings,
make sure that the date and time are
correct, and save the settings.
2. Reseat the battery.
3. Replace the following components one at
a time, in the order shown, restarting the
server each time:
a. Battery
b. (Trained service technician only)
System board
175
Service processor flash code damaged or
not loaded.
Note: In this case, the service processor is
the optional Remote Supervisor Adapter II
SlimLine.
1. Update the Remote Supervisor Adapter II
SlimLine firmware (see the Problem
Determination and Service Guide on the
IBM System x3400 Documentation CD).
2. Replace the Remote Supervisor Adapter
II SlimLine.
3. (Trained service technician only) Replace
the system board.
Chapter 5. Solving problems
69
Table 7. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
178
System VPD not available.
1. Restart the server.
2. Update the BMC firmware (see the
Problem Determination and Service
Guide on the IBM System x3400
Documentation CD.
3. (Trained service technician only) Reseat
the microprocessor.
4. (Trained service technician only) Replace
the microprocessor.
184
Power-on password damaged.
1. Run the Configuration/Setup Utility
program, select Load Default Settings,
and save the settings.
2. Reseat the battery.
3. Replace the following components one at
a time, in the order shown, restarting the
server each time:
a. Battery
b. (Trained service technician only)
System board
187
VPD serial number not set.
1. Set the serial number by updating the
BIOS code level (see the Problem
Determination and Service Guide on the
IBM System x3400 Documentation CD.
2. Reseat the optional Remote Supervisor
Adapter II Slimline
3. (Trained service technician only) Replace
the system board.
188
Bad EEPROM CRC #2.
1. Restart the server.
2. Update the BMC firmware (see the
Problem Determination and Service
Guide on the IBM System x3400
Documentation CD.
3. Replace the Remote Supervisor Adapter
II SlimLine.
189
Three attempts were made to access the
server with an incorrect password.
196
Microprocessors do not have the same L2 or Install microprocessors with same L2 or L3
L3 cache size.
cache size.
198
Microprocessors are not the same speed
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Restart the server and enter the
administrator password; then, run the
Configuration/Setup Utility program and
change the power-on password.
Install microprocessors of the same speed.
Table 7. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
289
A DIMM has been disabled by the user or by 1. If the DIMM was disabled by the user,
the system.
run the Configuration/Setup Utility
program and enable the DIMM.
2. Make sure that the DIMM is installed
correctly (see “Installing a memory
module” on page 16).
3. Replace the DIMM.
4. (Trained service technician only) Replace
the system board.
301
Keyboard or keyboard controller error.
1. If you have installed a USB keyboard,
run the Configuration/Setup Utility
program and enable keyboardless
operation to prevent the POST error
message 301 from being displayed
during startup.
2. Reseat the keyboard cable.
3. Replace the following components one at
a time, in the order shown, restarting the
server each time:
a. Keyboard
b. (Trained service technician only)
System board
303
Keyboard controller failure.
1. Reseat the keyboard.
2. Replace the keyboard.
3. (Trained service technician only) Replace
the system board.
1600
The service processor is not functioning.
Note: Depending on which device is
installed, the service processor is the
optional Remote Supervisor Adapter II
SlimLine or the BMC.
1. If an optional Remote Supervisor Adapter
II SlimLine is installed:
a. Update the Remote Supervisor
Adapter II SlimLine firmware (see the
Problem Determination and Service
Guide on the IBM System x3400
Documentation CD).
b. Replace the Remote Supervisor
Adapter II SlimLine.
2. Update the BMC firmware (see the
Problem Determination and Service
Guide on the IBM System x3400
Documentation CD).
3. (Trained service technician only) Replace
the system board.
Chapter 5. Solving problems
71
Table 7. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
1604
Machine Type mismatch detected.
1. Update the BIOS code and make sure
that the correct machine type information
for the server is correct.
2. Update the BMC firmware.
3. (Trained service technician only) Replace
the system board.
1762
Fixed disk configuration error.
1. Run the Configuration/Setup Utility
program and load the default settings.
2. Reseat the following components:
a. SATA or SAS cable
b. Reseat the hard disk drive
c. (Trained service technician only)
Reseat the system board.
d. Replace the components listed in
step 2 one at a time, in the order
shown, restarting the server each
time.
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Table 7. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
178x
Fixed disk error.
Note: x is the drive that has the error.
1. Run the hard disk drive diagnostic tests
on drive x (see “Running the diagnostic
programs” in the Problem Determination
and Service Guide on the IBM System
x3400 Documentation CD).
2. Reseat the following components,
depending on the server model:
v Hot-swap and non-hot-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
c. Optional adapter cable
d. SATA backplate
3. Replace the following components one at
a time, depending on the server model,
in the order shown, restarting the server
each time:
v Hot-swap and non-hot-swap models:
a. Hard disk drive x
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
c. SATA backplate
4. (Trained service technician only) Replace
the system board.
1800
Unavailable PCI hardware interrupt.
1. Run the Configuration/Setup Utility
program and adjust the adapter settings.
2. Remove each adapter one at a time,
restarting the server each time, until the
problem is isolated.
Chapter 5. Solving problems
73
Table 7. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
1801
A PCI adapter has requested memory
resources that are not available.
1. Make sure that no devices have been
disabled in the Configuration/Setup Utility
program.
2. Change the order of the adapters in the
PCI, PCI-X, and PCI Express slots.
Make sure that the startup (boot) device
is positioned early in the scanning order.
(For information about the scanning
order, see the User’s Guide on the IBM
System x3400 Documentation CD).
3. Make sure that the settings for the
adapter and all other adapters in the
Configuration/Setup Utility program are
correct. If the memory resource settings
are not correct, change them.
4. If all memory resources are being used,
remove an adapter to make memory
available to the adapter. Disabling the
BIOS on the adapter should correct the
error. See the documentation that comes
with the adapter.
1810
PCI error.
1. Make sure that no devices have been
disabled in the Configuration/Setup Utility
program.
2. Reseat the failing adapter.
Note: If an error LED is lit on an
adapter, reseat that adapter first; if no
LEDs are lit, reseat each adapter one at
a time, restarting the server each time, to
isolate the failing adapter.
3. Replace the following components one at
a time, in the order shown, restarting the
server each time:
a. Failing adapter
b. (Trained service technician only)
System board
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Table 7. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
1962
A drive does not contain a valid boot sector.
1. Make sure that a bootable operating
system is installed.
2. Run the hard disk drive diagnostic tests
(see “Running the diagnostic programs”
in the Problem Determination and
Service Guide on the IBM System x3400
Documentation CD).
3. Reseat the following components,
depending on the server model:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
4. Replace the following components one at
a time, depending on the server model,
in the order shown, restarting the server
each time:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap and non-hot-swap
models:
a. Hard disk drive
b. Hard disk drive cable
c. SATA backplate
5. (Trained service technician only) Replace
the system board.
8603
Pointing-device error.
1. Reseat the pointing device.
2. Replace the following components one at
a time, in the order shown, restarting the
server each time:
a. Pointing device
b. (Trained service technician only)
System board
Chapter 5. Solving problems
75
Table 7. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
00012000
Processor machine check error.
1. (Trained service technician only) Reseat
the microprocessor.
2. Replace the following components one at
a time, in the order shown, restarting the
server each time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only)
System board
01298001
No update data for microprocessor.
1. Update the BIOS code again (see the
Problem Determination and Service
Guide on the IBM System x3400
Documentation CD).
2. (Trained service technician only) Reseat
the microprocessor.
3. (Trained service technician only) Replace
the microprocessor.
01298101
Bad update data for processor 1.
1. Update the BIOS code again (see the
Problem Determination and Service
Guide on the IBM System x3400
Documentation CD).
2. (Trained service technician only) Reseat
the microprocessor.
3. (Trained service technician only) Replace
the microprocessor.
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Table 7. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
I9990301
Hard disk drive boot sector error.
1. Reseat the following components,
depending on the server model:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
2. Replace the following components one at
a time, depending on the server model,
in the order shown, restarting the server
each time:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. SATA backplate
3. (Trained service technician only) Replace
the system board.
Chapter 5. Solving problems
77
Table 7. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
I9990305
An operating system was not found.
1. Make sure that a bootable operating
system is installed. To determine whether
an operating system is one of the
devices in the startup sequence, run the
Configuration/Setup Utility program (see
the User’s Guide on the IBM System
x3400 Documentation CD).
2. Run the hard disk drive diagnostic tests
(see “Running the diagnostic programs”
in the Problem Determination and
Service Guide on the IBM System x3400
Documentation CD).
3. Reseat the following components,
depending on the server model:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
4. Replace the following components one at
a time, depending on the server model,
in the order shown, restarting the server
each time:
v Hot-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. Optional adapter cable
d. SAS/SATA backplane
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
5. (Trained service technician only) Replace
the system board.
I9990650
AC power has been restored.
1. Reseat the power cords.
2. Check for interruption of the external
power.
3. Replace the power cords.
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Table 8. ServerGuide Setup and Installation CD
Symptom
Action
The ServerGuide Setup
and Installation CD will
not start.
v Make sure that the server supports the ServerGuide program and has a startable
(bootable) CD or DVD drive.
v If the startup (boot) sequence settings have been changed, make sure that the CD or
DVD drive is first in the startup sequence.
v If more than one CD or DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
ServeRAID program
cannot view all installed
drives or the operating
system cannot be
installed.
v Make sure that there are no duplicate IRQ assignments.
v Make sure that the hard disk drive is connected correctly.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide
Make sure that the operating-system CD is supported by the ServerGuide program. See
program will not start the the ServerGuide Setup and Installation CD label for a list of supported operating-system
operating-system CD.
versions.
The operating system
cannot be installed; the
option is not available.
Make sure that the operating-system is supported on the server. If the operating system is
supported, no logical drive is defined (RAID servers). Run the ServerGuide program and
make sure that setup is complete.
Troubleshooting tables
Use the following tables to find solutions to problems that have identifiable
symptoms. See the Problem Determination and Service Guide on the IBM System
x3400 Documentation CD for more detailed troubleshooting information. If you
cannot find the problem in these tables, run the diagnostic programs (see “Running
the diagnostic programs” in the Problem Determination and Service Guide).
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the system-board LEDs or the LEDs on the front control panel (see
“System-board LEDs” on page 91).
2. Remove the software or device that you added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
Chapter 5. Solving problems
79
CD or DVD drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The CD or DVD drive is not
recognized.
1. Make sure that:
v The IDE channel to which the CD or DVD drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD or DVD drive.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
c. (Trained service technician only) System board
A CD or DVD is not working
correctly.
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
The CD or DVD drive tray is not 1. Make sure that the server is turned on.
working.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Diskette drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The optional diskette drive
activity LED stays lit, or the
server bypasses the diskette
drive.
v If
–
–
–
there is a diskette in the drive, make sure that:
The diskette drive cables are correctly and securely connected.
The diskette drive is enabled in the Configuration/Setup Utility program.
The diskette is good and not damaged. (Try another diskette if you have
one.)
– The diskette is inserted correctly in the drive.
– The diskette contains the necessary files to start the server.
– Your software program is working properly.
v To prevent diskette drive read/write errors, make sure that the distance between
monitors and diskette drives is at least 76 mm (3 in.).
If the problem remains, replace the internal diskette drive (see the Problem
Determination and Service Guide on the IBM System x3400 Documentation CD).
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Hard disk drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
Not all drives are recognized by drive diagnostic test again. If the remaining drives are recognized, replace the drive
the hard disk drive diagnostic
that you removed with a new one.
test (the Fixed Disk Test).
The server stops responding
during the hard disk drive
diagnostic test.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
Chapter 5. Solving problems
81
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A hard disk drive was not
detected while the operating
system was being started.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.
A hard disk drive passes the
diagnostic Fixed Disk Test but
the problem remains.
Run the diagnostic SCSI Attached Disk Test (see “Running the diagnostic
programs” in the Problem Determination and Service Guide on the IBM System
x3400 Documentation CD).
Note: This test is available on servers that have RAID arrays that uses the
onboard SAS/SATA controller or servers that have SATA hard disk drives that are
connected to the onbaord SAS/SATA controller.
Intermittent problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A problem occurs only
occasionally and is difficult to
diagnose.
1. Make sure that:
v All cables and cords are connected securely to the rear of the server and
attached devices.
v When the server is turned on, air is flowing from the fan grille. If there is no
airflow, the fan is not working. This can cause the server to overheat and
shut down.
2. Check the system/event error log (see “Error logs” in the Problem
Determination and Service Guide on the IBM System x3400 Documentation
CD).
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Keyboard, mouse, or pointing-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
All or some keys on the
keyboard do not work.
1. Make sure that:
v The keyboard cable is securely connected.
v If you are using a PS/2 keyboard, the keyboard and mouse cables are not
reversed.
v The server and the monitor are turned on.
2. If you have installed a USB keyboard, run the Configuration/Setup Utility
program and enable keyboardless operation to prevent the POST error
message 301 from being displayed during startup.
3. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Keyboard
b. (Trained service technician only) System board
The mouse or pointing device
does not work.
1. Make sure that:
v The mouse or pointing-device cable is securely connected to the server.
v If you are using a PS/2 device, the keyboard and mouse or pointing-device
cables are not reversed.
v The mouse or pointing-device drivers are installed correctly.
v The server and the monitor are turned on.
v The keyboardless operation and mouse options are enabled in the
Configuration/Setup Utility program.
2. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) System board
Chapter 5. Solving problems
83
Memory problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The amount of system memory 1. Make sure that:
that is displayed is less than the
v No error LEDs are lit on the control-panel assembly or on the system board.
amount of installed physical
v Memory mirroring does not account for the discrepancy.
memory.
v The memory modules are seated correctly.
v You have installed the correct type of memory.
v All DIMMs are enabled. The server might have automatically disabled a
DIMM when it detected a problem.
2. Check the POST error log for error message 289.
If a DIMM was disabled by a system-management interrupt (SMI), replace the
DIMM.
3. Run memory diagnostics (see “Running the diagnostic programs” in the
Problem Determination and Service Guide on the IBM System x3400
Documentation CD).
4. Make sure that there is no memory mismatch when the server is over the
minimum memory configuration (one 512 MB DIMM) and that you have
installed the correct number of DIMMs (see the User’s Guide on the IBM
System x3400 Documentation CD for information about installing memory
modules).
5. Reseat the DIMMs.
6. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DIMMs
b. (Trained service technician only) System board
Microprocessor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A microprocessor LED is lit
1. Make sure that the server supports the microprocessor.
during POST, indicating that the
2. (Trained service technician only) Reseat the microprocessor.
startup (boot) microprocessor is
3. Replace the following components one at a time, in the order shown, restarting
not working correctly.
the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Monitor problems
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, see the information that comes with the monitor for instructions for testing
and adjusting the monitor. If you cannot diagnose the problem, call for service.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
Testing the monitor
1. Make sure that the monitor cables are firmly connected.
2. Try using a different monitor on the server, or try using the monitor that is being
tested on a different server.
3. Run the diagnostic programs. If the monitor passes the diagnostic programs,
the problem might be a video device driver.
4. Reseat the Remote Supervisor Adapter II SlimLine (if one is present).
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Remote Supervisor Adapter II SlimLine (if one is present)
b. (Trained service technician only) System board
The screen is blank.
1. Make sure that:
v The server is turned on. If there is no power to the server, see “Power
problems” on page 88.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
v No beep codes sound when the server is turned on.
Important: In some memory configurations, the 3-3-3 beep code might sound
during POST, followed by a blank monitor screen. If this occurs and the Boot
Fail Count option in the Start Options of the Configuration/Setup Utility
program is enabled, you must restart the server three times to reset the
configuration settings to the default configuration (the memory connector or
bank of connectors enabled).
2. Make sure that the correct server is controlling the monitor, if applicable.
3. Make sure that damaged BIOS code is not affecting the video; see “Recovering
from a BIOS update failure” in the Problem Determination and Service Guide
on the IBM System x3400 Documentation CD.
4. See “Solving undetermined problems” in the Problem Determination and
Service Guide.
The monitor works when you
turn on the server, but the
screen goes blank when you
start some application
programs.
1. Make sure that:
v The application program is not setting a display mode that is higher than the
capability of the monitor.
v You installed the necessary device drivers for the application.
2. Run video diagnostics (see “Running the diagnostic programs” in the Problem
Determination and Service Guide on the IBM System x3400 Documentation
CD).
v If the server passes the video diagnostics, the video is good; see “Solving
undetermined problems” in the Problem Determination and Service Guide.
v (Trained service technician only) If the server fails the video diagnostics,
replace the system board.
Chapter 5. Solving problems
85
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The monitor has screen jitter, or 1. If the monitor self-tests show that the monitor is working correctly, consider the
the screen image is wavy,
location of the monitor. Magnetic fields around other devices (such as
unreadable, rolling, or distorted.
transformers, appliances, fluorescent lights, and other monitors) can cause
screen jitter or wavy, unreadable, rolling, or distorted screen images. If this
happens, turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 305 mm (12 in.) apart, and turn on
the monitor.
Notes:
a. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and any external diskette drive is at least 76 mm (3
in.).
b. Non-IBM monitor cables might cause unpredictable problems.
2. Reseat the following components:
a. Monitor cable
b. Remote Supervisor Adapter II SlimLine (if one is present)
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. Remote Supervisor Adapter II SlimLine (if one is present)
c. (Trained service technician only) System board
Wrong characters appear on the 1. If the wrong language is displayed, update the BIOS code with the correct
screen.
language (see “Updating the firmware” in the Problem Determination and
Service Guide on the IBM System x3400 Documentation CD).
2. Reseat the monitor cable.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. (Trained service technician only) System board
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Optional-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
An IBM optional device that was 1. Make sure that:
just installed does not work.
v The device is designed for the server (see http://www.ibm.com/servers/
eserver/serverproven/compat/us/).
v You followed the installation instructions that came with the device and the
device is installed correctly.
v You have not loosened any other installed devices or cables.
v You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or any other device is changed, you must
update the configuration.
2. Reseat the device that you just installed.
3. Replace the device that you just installed.
An IBM optional device that
used to work does not work
now.
1. Make sure that all of the hardware and cable connections for the device are
secure.
2. If the device comes with test instructions, use those instructions to test the
device.
3. Reseat the failing device.
4. Replace the failing device.
Chapter 5. Solving problems
87
Power problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The power-control button does
1. Make sure that the control-panel assembly power-control button is working
not work (the server does not
correctly:
start).
a. Disconnect the server power cords.
Note: The power-control button
b. Reconnect the power cords.
will not function until 20
seconds after the server has
c. Press the power-control button. If the server do not start, check the
been connected to ac power.
power-control button for damage.
2. Make sure that:
v The power cords are correctly connected to the server and to a working
electrical outlet.
v The power LEDs (AC, DC) are lit correctly.
v The server contains the correct type of DIMMs.
v The DIMMs are correctly seated.
v A POST beep code did not sound, indicating a memory initialization error.
v The LEDs on the power supply do not indicate a problem.
v The microprocessor is correctly installed.
3. Reseat the following components:
a. DIMMs
b. Power supply cables to all internal components
c. Power supplies (hot-swap models)
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DIMMs
b. Power supplies (hot-swap models)
c. (Trained service technician only) Power supply (non-hot swap models)
5. If you just installed an optional device, remove it, and restart the server. If the
server now starts, you might have installed more devices than the power supply
supports.
6. See “Solving undetermined problems” in the Problem Determination and
Service Guide on the IBM System x3400 Documentation CD.
The server does not turn off.
1. Determine whether you are using an Advanced Configuration and Power
Management (ACPI) or a non-ACPI operating system. If you are using a
non-ACPI operating system, complete the following steps:
a. Press Ctrl+Alt+Delete.
b. Turn off the server by holding the power-control button for 5 seconds.
c. Restart the server.
d. If the server fails POST and the power-control button does not work,
disconnect the ac power cord for 20 seconds; then, reconnect the ac power
cord and restart the server.
2. (Trained service technician only) If the problem remains or if you are using an
ACPI-aware operating system, suspect the system board.
88
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The server unexpectedly shuts
down, and the LEDs on the
control-panel assembly are not
lit.
See “Solving undetermined problems” in the Problem Determination and Service
Guide on the IBM System x3400 Documentation CD.
Serial port problems
For more information about the serial port, see the User’s Guide on the IBM System
x3400 Documentation CD.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.
1. Make sure that:
v Each port is assigned a unique address in the Configuration/Setup Utility
program and none of the serial ports is disabled.
v The serial port adapter (if one is present) is seated correctly.
2. Reseat the serial port adapter.
3. Replace the serial port adapter.
A serial device does not work.
1. Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector. (For connector locations,
see the User’s Guide on the IBM System x3400 Documentation CD.)
2. Reseat the following components:
a. Failing serial device
b. Serial cable
c. Remote Supervisor Adapter II SlimLine (if one is present)
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Failing serial device
b. Serial cable
c. Remote Supervisor Adapter II SlimLine (if one is present)
d. (Trained service technician only) System board
Chapter 5. Solving problems
89
Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Universal Serial Bus device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A USB device does not work.
1. Run USB diagnostics (see “Running the diagnostic programs” in the Problem
Determination and Service Guide on the IBM System x3400 Documentation
CD).
2. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
v A standard PS/2 keyboard or mouse is not connected to the server. If it is, a
USB keyboard or mouse will not work during POST.
3. Make sure that the USB configuration options are set correctly in the
Configuration/Setup Utility program. (For more information, see the User’s
Guide on the IBM System x3400 Documentation CD.)
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
90
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
System-board LEDs
The following illustration shows the LEDs on the system board. You might have to
refer to this illustration when solving problems with the server.
Microprocessor 1
error LED
DIMM
error LEDs
1 through 12
Microprocessor
mismatch
LED
DIMM LEDs
6 12
5 11
4 10
3 9
2 8
1 7
Microprocessor 2
error LED
VRM error
LED
Slot 1
error LED
Battery LED
Slot 2
error LED
Slot 3
error LED
Slot 4
error LED
BMC heartbeat
LED
ServeRAID
error LED
Slot 5
error LED
Slot 6
error LED
Use the system-board LEDs to diagnose system errors. An error LED is lit to
indicate a problem with a specific component. After a problem is corrected, the LED
will not be lit the next time that the server is restarted; if the problem remains, the
LED will be lit again. For additional information, see the Problem Determination and
Service Guide on the IBM System x3400 Documentation CD.
Chapter 5. Solving problems
91
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system or optional device, and whom to call for service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools is
in the Problem Determination and Service Guide on the IBM System x3400
Documentation CD that comes with your system and the IBM support Web site.
v Go to the IBM support Web site at http://www.ibm.com/servers/eserver/support/
xseries/index.html to check for technical information, hints, tips, and new device
drivers or to submit a request for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with the IBM systems also describes the diagnostic tests that you can
perform. Most systems, operating systems, and programs come with documentation
that contains troubleshooting procedures and explanations of error messages and
error codes. If you suspect a software problem, see the documentation for the
operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files, and
help files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/servers/eserver/support/xseries/
index.html and follow the instructions. Also, some documents are available through
the IBM Publications Ordering System at http://www.ibm.com/shop/publications/
order/.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
systems, optional devices, services, and support. The address for IBM System x
and xSeries information is http://www.ibm.com/systems/x/. The address for IBM
IntelliStation information is http://www.ibm.com/intellistation/.
© Copyright IBM Corp. 2007
93
You can find service information for IBM systems and optional devices at
http://www.ibm.com/servers/eserver/support/xseries/index.html.
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with System x and xSeries servers,
BladeCenter products, IntelliStation workstations, and appliances. For information
about which products are supported by Support Line in your country or region, see
http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
Hardware service and support
Important: When you call for service, you will be asked to provide the four-digit
machine type of your system, which is 7973, 7974, 7975, or 7976.
You can receive hardware service through IBM Services or through your IBM
reseller, if your reseller is authorized by IBM to provide warranty service. See
http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and
Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Appendix B. Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product, and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Trademarks
The following terms are trademarks of International Business Machines Corporation
in the United States, other countries, or both:
Active Memory
Active PCI
Active PCI-X
AIX
Alert on LAN
© Copyright IBM Corp. 2007
IBM
IBM (logo)
IntelliStation
NetBAY
Netfinity
TechConnect
Tivoli
Tivoli Enterprise
Update Connector
Wake on LAN
95
BladeCenter
Chipkill
e-business logo
FlashCopy
i5/OS
Predictive Failure Analysis
ServeRAID
ServerGuide
ServerProven
System x
XA-32
XA-64
X-Architecture
XpandOnDemand
xSeries
Intel, Intel Xeon, Itanium, and Pentium are trademarks of Intel Corporation in the
United States, other countries, or both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Java and all Java-based trademarks and logos are trademarks of Sun
Microsystems, Inc. in the United States, other countries, or both.
Adaptec and HostRAID are trademarks of Adaptec, Inc., in the United States, other
countries, or both.
Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Red Hat, the Red Hat “Shadow Man” logo, and all Red Hat-based trademarks and
logos are trademarks or registered trademarks of Red Hat, Inc., in the United States
and other countries.
Other company, product, or service names may be trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.
When referring to processor storage, real and virtual storage, or channel volume,
KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000
bytes, and GB stands for approximately 1 000 000 000 bytes.
When referring to hard disk drive capacity or communications volume, MB stands
for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible
capacity may vary depending on operating environments.
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives available from IBM.
Maximum memory may require replacement of the standard memory with an
optional memory module.
96
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose. These products are offered and
warranted solely by third parties.
IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Product recycling and disposal
This unit must be recycled or discarded according to applicable local and national
regulations. IBM encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. IBM offers a
variety of product return programs and services in several countries to assist
equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on IBM’s Internet site at http://www.ibm.com/ibm/
environment/products/prp.shtml.
Notice: This mark applies only to countries within the European Union (EU) and
Norway.
This appliance is labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various products
to indicate that the product is not to be thrown away, but rather reclaimed upon end
of life per this Directive.
Remarque: Cette marque s’applique uniquement aux pays de l’Union Européenne
et à la Norvège.
L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de
Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les
dispositions de retour et de recyclage applicables aux systèmes utilisés à travers
l’Union européenne. Conformément à la directive, ladite étiquette précise que le
produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin
de vie.
Appendix B. Notices
97
In accordance with the European WEEE Directive, electrical and electronic
equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the
WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted
municipal waste, but use the collection framework available to customers for the
return, recycling, and recovery of WEEE. Customer participation is important to
minimize any potential effects of EEE on the environment and human health due to
the potential presence of hazardous substances in EEE. For proper collection and
treatment, contact your local IBM representative.
Battery return program
This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal of
batteries outside the United States, go to http://www.ibm.com/ibm/environment/
products/batteryrecycle.shtml or contact your local waste disposal facility.
In the United States, IBM has established a return process for reuse, recycling, or
proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride,
and battery packs from IBM equipment. For information on proper disposal of these
batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the
battery available prior to your call.
In the Netherlands, the following applies.
For Taiwan: Please recycle batteries.
Electronic emission notices
IBM System x3400 Types 7973, 7974, 7975, and 7976
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
98
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the
interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Appendix B. Notices
99
Taiwanese Class A warning statement
Chinese Class A warning statement
Japanese Voluntary Control Council for Interference (VCCI) statement
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System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Index
A
acoustical noise emissions 5, 6, 7
Adaptec RAID Configuration Utility 49
adapter
installing 28
requirements 28
scanning order 28
specifications 5, 6
support bracket 8
Array Configuration Utility 49
arrays
SAS/SATA
using IBM ServeRAID Configuration Utility to
configure 47
arrays, using ServeRAID Manager 50
assistance, getting 93
attention notices 4
B
backplane 25
backplate 26
baseboard management controller utility programs 63
using 52
battery
return program 98
safety viii
bay identification 21
bays 4-7
hot-swap drives 24
simple-swap drives 25
beep codes 67, 85
boot agent
Broadcom NetXtreme gigabit ethernet 64
Boot Menu program 64
Broadcom NetXtreme gigabit ethernet boot agent 64
C
cables
internal drives 27
power 27
rear connectors 34
signal 27
cabling
hot-swap SAS drives 27
hot-swap SATA drives 27
simple-swap SATA drives 27
caution statements 4
CD drive
activity LED 39
eject button 39
installing 21
problems 80
specifications 5, 6
Class A electronic emission notice
© Copyright IBM Corp. 2007
command-line interface
commands
identify 63
power 63
sel 63
sysinfo 63
for remote management 63
components, major 8
configuration
Configuration/Setup Utility 46
custom 51
Ethernet controller 65
express 51
fine-tuning 52
integrated SATA controller 49
resetting 85
SAS/SATA controller 47
ServeRAID controller 51
summary window 52
updating 35
configuration utility
IBM ServeRAID
starting 48
connector
cable 34
Ethernet 42
external 39, 40
keyboard 41
mouse 41
parallel 41
power cord 41
serial 1 41
Universal Serial Bus (USB) 39, 41
video 41
controller
Ethernet, configuring 65
SAS/SATA
configuring 48
using 47
Serial ATA, configuring 49
ServeRAID 51
controls and indicators 37
cooling 5, 10
cover
installing 33
removing 12
creating
a SAS/SATA RAID array 48
a Serial ATA RAID array 50
custom configuration 51
D
98
danger statements 4
data rate, Ethernet 65
diagnostic tools 67
diskette drive
installing 21
101
diskette drive (continued)
problems 81
specifications 5, 6
documentation CD 3
drive
bay identification 21
cables 27
hot-swap
installation 23
support 21
installing 21
simple-swap 25
drives
hot-swap SAS
cabling 27
hot-swap SATA
cabling 27
simple-swap SATA
cabling 27
dual inline memory module (DIMM)
connectors 19
installing 19
retaining clips 20
DVD drive
activity LED 39
eject button 39
problems 80
error symptoms (continued)
USB port 83, 90
Ethernet
activity LED 42
connector 42
controller, configuring 65
high performance modes 65
integrated on system board 65
link status LED 42
modes 65
example
memory capacity 18
expansion slots 5, 7
express configuration 51
external connectors 40
F
FCC Class A notice 98
features
Machine Types 7973 and 7974
Machine Types 7975 and 7976
filler panel
hard disk drive bay 8
removable-media drive bay 8
SAS 8
SATA 8
firmware code, updating 63
E
eject button
CD 39
DVD 39
electrical input 5, 6, 7
electromagnetic compatibility (EMC) shield
electronic emission notices
Class A 98
EMC shield
hard disk drive bay 24
enabling
Serial ATA RAID feature 49
environment 5, 6, 7
error LED 91
error messages, POST 68
error symptoms
CD-ROM drive, DVD-ROM drive 80
general 81
hard disk drive 81
intermittent 82
keyboard 83
keyboard, USB 90
memory 84
microprocessor 84
mouse 83
mouse, USB 90
optional devices 87
pointing device 83
pointing device, USB 90
power 88
serial port 89
software 90
102
5
6
G
getting help
8
93
H
handling static-sensitive devices
hard disk drive
activity LED 38, 39
hot-swap 24
installing 21
order of installation 25
problems 81
simple-swap 25
status LED 39
heat output 5, 6, 7
help, getting 93
HostRAID feature
enabling 49
using 49
hot-swap drive
backplane
activity LED 39
SAS IDs 25
status LED 39
installation 23
specifications 5, 6
hot-swap SAS drives
cabling 27
hot-swap SATA drives
cabling 27
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
11
I
IBM Configuration/Setup Utility program 46
IBM Director 65
IDs for SAS hot-swap drives 25
IDs for SATA simple-swap drives 26
important notices 4
indicators 37
installation guidelines 9
installation order
hard disk drives 25
memory modules 18, 19
installing
adapters 28
cover 33
hot-swap drives 23, 24
internal drives 21
memory modules 16
options 9
removable-media drives 21
SAS hot-swap drives 23
SATA hot-swap drives 23
simple-swap drives 25
the OSA SMBridge management utility program
installing memory
sequence for mirrored mode 17
integrated Serial ATA controller, configuring 49
intermittent problems 82
internal
drives, installing 21
K
keyboard connector 41
keyboard problems 83, 90
keys 2
L
LEDs
CD drive activity 39
DVD drive activity 39
error 91
Ethernet link status 42
Ethernet transmit/receive activity 42
hard disk drive activity 38
hot-swap hard disk drive activity 39
hot-swap hard disk drive status 39
power-on 38
system-error 39
memory (continued)
problems 84
specifications 5, 6
memory capacity
examples 18
memory installation sequence
mirrored mode 17
memory module
installing 19
order of installation 18, 19
specifications 5, 7
supported 16
microprocessor
problems 84
specifications 5, 6, 7
mirrored mode
memory installation sequence
modes, Ethernet 65
mouse connector 41
mouse problems 83, 90
61
17
N
notes 4
notes, important 96
notices
electronic emission 98
FCC, Class A 98
notices and statements 4
O
optional device
installation guidelines 9
problems 87
static-sensitive 11
options
adapters 28
connectors 40
drives 21
installing 9
memory modules 16
order of installation
hard disk drives 25
memory modules 18, 19
OSA SMBridge management utility program
enabling and configuring 52
installing 61
P
M
Machine Types 7973 and 7974
features and specifications 5
Machine Types 7975 and 7976
features and specifications 6
major components 8
memory
configuration 85
installing 16
parallel connector 41
pointing-device problems 83, 90
ports
Ethernet 42
parallel 41
serial 1 41
Universal Serial Bus (USB) 39, 41, 90
video 41
power control-button 38
power problems 88, 89
Index
103
power supply
hot-swap, Class A electronic emission notice
specifications 5, 7
power-cord connector 41
power-cord safety xii
power-on LED 38
power-on self-test (POST)
beep codes 67, 85
error messages 68
problems
CD-ROM, DVD-ROM drive 80
diskette drive 81
hard disk drive 81
intermittent 82
keyboard 83, 90
memory 84
microprocessor 84
mouse 83, 90
optional devices 87
pointing device 83, 90
power 88, 89
serial port 89
software 90
solving 67
USB port 90
98
R
RAID array
Serial ATA
creating 50
RAID configuration programs 46
redundant array of independent disks (RAID)
Adaptec HostRAID 46
adapter 25
non-support 50
Serial ATA HostRAID 49
ServeRAID Manager 50
reliability, system 10
removable-media drives, installing 21
removing
cover 12
resetting the configuration 85
retaining clips, dual inline memory module (DIMM)
S
safety information
handling static-sensitive devices 11
introduction vi
multilingual pointer v
power-cord warning xii
statements vii
system reliability considerations 10
when the server is on 10
SAS/SATA
configuring RAID arrays 47
SAS/SATA controller
configuring 48
viewing the configuration 48
104
20
SATA RAID
enabling 49
scanning order for adapters 28
serial 1 connector 41
Serial Advanced Technology Attachment (SATA)
controller
configuring 49
viewing the configuration 50
hot-swap drives 23, 24
simple-swap drives 25
status LEDs for hot-swap drives 39
Serial ATA (SATA)
backplate
IDs for simple-swap drives 26
Serial Attached SCSI (SAS)
activity LEDs for hot-swap drives 39
backplane
activity LEDs for hot-swap drives 39
description 25
IDs for hot-swap drives 25
status LEDs for hot-swap drives 39
hot-swap drives 23, 24
status LEDs for hot-swap drives 39
serial over LAN
commands
connect 64
identify 64
power 64
reboot 64
sel get 64
sol 64
sysinfo 64
serial port problems 89
server
configuration 45
power features 42
specifications 5, 6
ServeRAID configuration programs 46
ServeRAID Manager
Configuration wizard 51
description 50
overview 50
Startable CD mode 50
using to configure arrays 50
viewing the configuration 52
ServerGuide
CDs 1, 45
error symptoms 79
starting the Setup and Installation CD 45
using 45
simple-swap drive
backplate
SATA IDs 26
simple-swap drives 25
simple-swap SATA drives
cabling 27
size 5, 7
software problems 90
solving problems 67
specifications
for Machines Types 7973 and 7974 5
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
specifications (continued)
for Machines Types 7975 and 7976 6
Startable CD mode 50
starting
Broadcom NetXtreme gigabit ethernet boot
agent 64
Configuration/Setup Utility program 46
ServeRAID Manager 51
ServerGuide Setup and Installation CD 45
the IBM ServeRAID configuration utility 48
statements and notices 4
static electricity 11
static-sensitive devices, handling 11
status LEDs 37
system board
LEDs 91
system reliability 10
system specifications 5, 6
system specifications for Machine Types 7973 and
7974 5
system specifications for Machine Types 7975 and
7976 6
system-error LED 39
V
video
connector 41
controller 5, 7
specifications 5, 6
viewing the configuration
SAS/SATA controller 48
Serial ATA controller 50
ServeRAID Manager 52
W
Web site
compatible options 2, 10, 16
IBM System x and xSeries products
ServerProven list 2, 10, 16, 27
weight 5, 6, 7
1
T
tape drive, installing 21
temperature 5, 6
trademarks 95
troubleshooting chart 79
U
United States electronic emission Class A notice 98
United States FCC Class A notice 98
Universal Serial Bus (USB)
connectors
front 39
rear 41
problems 83, 90
updating the firmware code 63
using
Adaptec HostRAID configuration programs 46
Adaptec RAID Configuration Utility 49
baseboard management controller utility
programs 63
Boot Menu program 64
Serial ATA HostRAID feature 49
ServeRAID Manager 50
ServerGuide 45
the baseboard management controller utility
programs 52
utility
Array Configuration 49
Configuration/Setup 46
for SAS/SATA Configuration 47
ServeRAID Manager 50
Index
105
106
System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide
Part Number: 43W6958
Printed in USA
(1P) P/N: 43W6958
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