HP D6000 Disk Enclosure Maintenance and Service Guide

HP D6000 Disk Enclosure
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 682253-001
September 2012
Edition: 1
© Copyright 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Contents
Customer self repair ...................................................................................................................... 5
Parts only warranty service ......................................................................................................................... 5
Illustrated parts catalog ............................................................................................................... 15
System components ................................................................................................................................. 15
Removal and replacement procedures ........................................................................................... 19
Required tools ......................................................................................................................................... 19
Safety considerations ............................................................................................................................... 19
Preventing electrostatic discharge .................................................................................................... 19
Warning and caution messages ...................................................................................................... 19
Power down ........................................................................................................................................... 21
Powering up ........................................................................................................................................... 21
Extend the hard drive drawer.................................................................................................................... 22
Hard drive blank ..................................................................................................................................... 22
Hard drive.............................................................................................................................................. 23
Fan ....................................................................................................................................................... 24
Hot-plug I/O module ............................................................................................................................... 25
I/O module blank ................................................................................................................................... 26
Power supply .......................................................................................................................................... 27
Power block ........................................................................................................................................... 28
Hard drive drawer .................................................................................................................................. 31
Troubleshooting .......................................................................................................................... 36
When the D6000 does not power up ........................................................................................................ 36
LED behavior .......................................................................................................................................... 36
7-segment display status codes and actions....................................................................................... 37
Recognizing hard drive failure .................................................................................................................. 38
Effects of a hard drive failure .......................................................................................................... 39
Compromised fault tolerance .......................................................................................................... 39
Recovering from compromised fault tolerance.................................................................................... 39
Factors to consider before replacing hard drives ......................................................................................... 39
Automatic data recovery (rebuild) .............................................................................................................. 40
Time required for a rebuild ............................................................................................................. 40
Failure of another drive during rebuild ............................................................................................. 41
Component identification ............................................................................................................. 42
Front panel components ........................................................................................................................... 42
Diagnostic cable access ................................................................................................................. 42
Front panel LEDs and buttons .................................................................................................................... 44
Rear panel components ............................................................................................................................ 45
Rear panel LEDs and buttons ..................................................................................................................... 46
Device bay ID numbers ............................................................................................................................ 48
Hard drive LEDs ...................................................................................................................................... 48
Hard drive LED combinations .................................................................................................................... 49
Specifications ............................................................................................................................. 50
Environmental specifications ..................................................................................................................... 50
Contents
3
Storage array specifications ..................................................................................................................... 50
Acronyms and abbreviations ........................................................................................................ 51
Documentation feedback ............................................................................................................. 52
Index ......................................................................................................................................... 53
Contents
4
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair 5
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).
Service de garantie "pièces seules"
Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par HP ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
Customer self repair 6
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).
Servizio di garanzia per i soli componenti
La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia
del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di spedizione
e di manodopera per il servizio.
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
Customer self repair 7
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich
für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur
Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
Customer self repair 8
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Servicio de garantía exclusivo de componentes
La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según las
condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto sin
cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Customer self repair 9
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van
de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).
Serviço de garantia apenas para peças
A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do
serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa.
Customer self repair 10
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 11
Customer self repair 12
Customer self repair 13
Customer self repair 14
Illustrated parts catalog
System components
Item
Description
Spare part number
Customer self repair (on
page 5)
1
SAS I/O module
663679-001
Mandatory1
2
I/O module blank*
463756-001
Mandatory1
3
Fan
413996-001
Mandatory1
4
Power supply
579229-001
Mandatory1
5
Power block assembly
689128-001
Optional2
6
Ear bezel
663681-001
Mandatory1
7
Hard drive drawer with hard drive
backplane and cables
663680-001
Optional
Illustrated parts catalog
15
Item
Description
Spare part number
Customer self repair (on
page 5)
8
Rackmount kit*
432461-001
Mandatory1
9
Hard drive blank*
389015-001
Mandatory1
10
Hard drive*
—
—
a) 300GB, 6G dual-port enterprise SAS,
15,200-rpm
b) 450GB, 6G dual-port enterprise SAS,
15,200-rpm
c) 600GB, 6G dual-port enterprise SAS,
15,200-rpm
d) 1TB, 6G dual-port midline SAS,
7,200-rpm
e) 2TB, 6G dual-port midline SAS,
7,200-rpm
f) 3TB, 6G dual-port midline SAS,
7,200-rpm
517350-001
Mandatory1
517352-001
Mandatory1
517354-001
Mandatory1
508011-001
Mandatory1
508010-001
Mandatory1
625140-001
Mandatory1
* Not shown
1
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3
No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2
Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3
No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1
Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2
Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3
No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1
Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2
Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3
No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1
Illustrated parts catalog
16
Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2
Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3
No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1
Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2
Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3
No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1
Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2
Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
1
Illustrated parts catalog
17
Illustrated parts catalog
18
Removal and replacement procedures
Required tools
The following items are required for some procedures:
•
T-8 Torx screwdriver
•
T-10 Torx screwdriver
•
T-15 Torx screwdriver
•
Phillips screwdriver
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Warning and caution messages
WARNING: To reduce the risk of personal injury or damage to equipment, heed all warnings
and cautions throughout the installation instructions.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
•
•
•
•
•
The leveling jacks are extended to the floor.
The full weight of the rack rests on the leveling jacks.
The stabilizing feet are attached to the rack if it is a single-rack installation.
The racks are coupled together in multiple-rack installations.
Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Removal and replacement procedures
19
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
WARNING: The enclosure is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Remove all hard drives before installing or moving the enclosures.
• Use caution and get help to lift and stabilize enclosures during installation or removal,
especially when the enclosure is not fastened to the rack.
• Never stack an enclosure on top of another enclosure.
• Never place equipment on top of an enclosure.
• Never place an enclosure on a surface that cannot support up to 163.3 kg (360.0 lb).
WARNING: To reduce the risk of personal injury or damage to the equipment, you must
adequately support enclosures during installation and removal.
WARNING: Always use at least two people to lift an enclosure into the rack. If the enclosure is
being loaded into the rack above chest level, a third person must assist with aligning the enclosure
with the rails while the other two people support the weight of the enclosure.
WARNING: Be sure to install enclosures starting from the bottom of the rack and work your way
up the rack.
These symbols, on power supplies or systems, indicate that the equipment is supplied by
multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
completely disconnect power from the system.
• Each enclosure has two or more power supply cords. A single rack or cabinet may
contain more than one enclosure. Power may be supplied in a redundant fashion.
Removing any single source of power does not necessarily remove power from any
portion of the system. When performing any service other than hot-plug module
replacement, you must completely disconnect all power to that portion of the system.
• When performing service procedures on enclosures, shut off the circuit breakers to
both A and B AC power feeds and then disconnect all power cords from the outlets
before servicing.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Never reach inside the chassis while the system is powered up.
• Perform service on system components only as instructed in the user documentation.
WARNING: A risk of electric shock from high leakage current exists. Before connecting the AC
supply to the power enclosures, be sure that the electrical outlets are properly grounded (earthed).
Removal and replacement procedures
20
CAUTION: Always be sure that equipment is properly grounded and that you follow proper
grounding procedures before beginning any installation procedure. Improper grounding can
result in ESD damage to electronic components. For more information, see "Preventing
electrostatic discharge (on page 19)."
CAUTION: When performing non-hot-plug operations, you must power down the server blade
and/or the system. Use caution when performing other operations, such as hot-plug installations
or troubleshooting.
CAUTION: Protect the equipment from AC power fluctuations and temporary interruptions with a
regulating facility UPS device. This device protects the hardware from damage caused by power
surges and voltage spikes and keeps the system in operation during a power failure.
Power down
Be sure that the partner servers are the first units to be powered down and the last to be powered back up.
Taking this precaution ensures that the system and the OS are shut down in an orderly manner.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the D6000.
To power down the D6000:
1.
Power down the partner servers. See the server documentation.
2.
Press and hold the Power On/Standby button for approximately 4 seconds. This action powers down
both hard drive drawers.
Powering up
Observe the following guidelines before powering up the D6000:
•
Always install all components of the D6000.
•
Install hard drives in the D6000 so the connected host controllers can identify and configure them at
power up.
•
Always power up the D6000 first, and then the server.
To power up the D6000:
1.
Complete server hardware installation and cabling. For more information, see the server
documentation.
2.
Connect the SAS cables and power cords to the D6000.
3.
Press and hold the Power On/Standby button.
Wait and observe the system power LED and system fans. When the D6000 powers up, the system
power LED illuminates solid green and the system fans spin to a high speed, and then spin down to a
low speed.
4.
Power up the servers. For more information, see the server documentation.
Removal and replacement procedures
21
Extend the hard drive drawer
1.
Be sure all I/O bays contain either an I/O module or an I/O blank. The hard drive drawer does not
open if I/O bays are empty.
2.
Be sure the I/O modules or I/O blanks are fully seated and their handles are in the locked position. The
hard drive drawer does not open if I/O modules or I/O blanks are not fully seated with their handles
in the locked position.
WARNING: TIP HAZARD! To reduce the risk of personal injury or damage to the equipment, do
not extend the hard drive drawers beyond the supporting surface when the unit is not installed in
a rack.
WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that only
one hard drive drawer is extended at a time.
3.
Extend the hard drive drawer.
WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive
drawers.
CAUTION: To prevent improper cooling and thermal damage, do not operate the D6000 for an
extended period of time with the drawer open.
Hard drive blank
CAUTION: To prevent improper cooling and thermal damage, do not operate the D6000 unless
all bays are populated with either a component or a blank. Remove a blank only when there is a
drive ready to install or the D6000 is powered down.
To remove the component:
1.
Extend the hard drive drawer (on page 22).
Removal and replacement procedures
22
2.
Remove the hard drive blank.
To replace the blank, slide the blank into the bay until it locks into place.
Hard drive
CAUTION: To prevent improper cooling and thermal damage, do not operate the D6000 unless
all bays are populated with either a component or a blank. Remove a drive only when there is
another drive ready to install or the D6000 is powered down.
Before replacing a hard drive, do the following:
•
Verify the status of the drive to be replaced by reviewing the hard drive LEDs (on page 48) and hard
drive LED combinations (on page 49).
•
Check the RAID status and configuration to be sure data loss will not occur if the drive is removed. For
more information, see the HP Array Configuration Utility User Guide on the HP website
(http://www.hp.com).
•
Be sure that the replacement hard drive is the same interface and the same or larger capacity.
To remove the component:
1.
Extend the hard drive drawer (on page 22).
CAUTION: To avoid data loss, be sure that the drives are labeled and returned to the same bays
they were removed from.
Removal and replacement procedures
23
2.
Remove the hard drive.
To replace the component:
1.
Fully extend the hard drive lever.
2.
Push the hard drive all the way into the drive bay, and then close the lever.
Fan
IMPORTANT: Configurations using power cord part number 142263-004, located on the
power cord label, require that the power cord be removed before removing a fan.
Before removing a fan, do the following:
•
Verify the status of the fan to be replaced by reviewing rear panel LEDs and buttons (on page 46).
•
Be sure that your configuration can support your actions. If the proper redundancy is not in place,
power down the D6000 before beginning this procedure.
To remove the component:
1.
Be sure that the hard drive drawer is closed.
Removal and replacement procedures
24
2.
Remove the fan.
CAUTION: For best cooling practices, do not operate the enclosure for extended periods with
more than one component or blank removed. When removing an active component permanently,
replace it with a blank.
To replace the fan, install it into the fan bay and push until it locks into place.
Hot-plug I/O module
Before removing the component, be sure to do the following:
•
Verify the status of the I/O module to be replaced by reviewing rear panel LEDs and buttons (on page
46).
•
Be sure that your configuration can support your actions. If the proper redundancy is not in place,
power down the D6000 before beginning this procedure.
To remove the component:
1.
Be sure the hard drive drawer is closed all the way.
2.
Disconnect the SAS cables.
Removal and replacement procedures
25
3.
Release the I/O handle, push the I/O handle down until it ejects the I/O module, and then remove the
I/O module.
CAUTION: For best cooling practices, do not operate the enclosure for extended periods with
more than one component or blank removed. When removing an active component permanently,
replace it with a blank.
To replace the component, reverse the removal procedure. Be sure the I/O module is fully seated and the I/O
module handle is in the locked position.
I/O module blank
CAUTION: For best cooling practices, do not operate the enclosure for extended periods with
more than one component or blank removed. When removing an active component permanently,
replace it with a blank.
Removal and replacement procedures
26
Remove the component as indicated.
To replace the component, reverse the removal procedure. Be sure the I/O module blank is fully seated and
the I/O module blank handle is in the locked position.
Power supply
Before removing the component, be sure to do the following:
•
Verify the status of the power supply to be replaced by reviewing rear panel LEDs and buttons (on page
46).
•
Be sure that your configuration can support your actions. If the proper redundancy is not in place,
power down the D6000 before beginning this procedure.
To remove the component:
1.
Disconnect the AC power cord.
Removal and replacement procedures
27
2.
Remove the component as indicated.
To replace the component, reverse the removal procedure.
Power block
To remove the component:
1.
Power down the D6000 ("Power down" on page 21).
2.
Disconnect all cables.
3.
Remove all power supplies ("Power supply" on page 27).
4.
Remove all fan modules ("Fan" on page 24).
5.
Remove all I/O modules ("Hot-plug I/O module" on page 25).
6.
Release the hard drive drawers:
a. Pull down the handle on the front of the drawer, but do not extend the drawer.
Removal and replacement procedures
28
b. Push up and hold the two release mechanisms on the I/O bays, and then move the drawer forward
about 15 cm (6 in).
Removal and replacement procedures
29
7.
Loosen the screw securing the power block to the chassis, press down on the release lever, and then
slowly pull the power block out 2.54 to 5.08 cm (1 to 2 in). Do not remove the power block any further
because the cable management arm is still attached.
8.
Disengage the cable management arm lock from each hard drive drawer:
a. Pull the mechanism up and then toward the rear of the chassis to disengage it from the locking plate.
b. Slide the cable management arm off both locking plates.
Removal and replacement procedures
30
9.
Slowly remove the power block. The signal and power cables are still attached.
10.
While supporting the power block, disconnect the signal and power cables on each side of the power
block.
To replace the component, reverse the removal procedure.
Hard drive drawer
To remove the component:
1.
Power down the D6000 ("Power down" on page 21).
2.
Disconnect all cables.
3.
Remove all power supplies ("Power supply" on page 27).
4.
Remove all fan modules ("Fan" on page 24).
5.
Remove all hard drives ("Hard drive" on page 23).
Removal and replacement procedures
31
CAUTION: To avoid data loss, be sure that the drives are labeled and returned to the same bays
they were removed from.
6.
Be sure the hard drive drawer is closed completely.
7.
Remove all I/O modules ("Hot-plug I/O module" on page 25).
8.
Pull down the handle on the front of the drawer, but do not extend the drawer.
9.
Push up and hold the two release mechanisms on the I/O bays, and then move the drawer forward
about 15 cm (6 in).
WARNING: TIP HAZARD! To reduce the risk of personal injury or damage to the equipment, do
not extend the hard drive drawers beyond the supporting surface when the unit is not installed in
a rack.
WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that only
one hard drive drawer is extended at a time.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Never reach inside the chassis while the system is powered up.
• Perform service on system components only as instructed in the user documentation.
10.
Remove the power block ("Power block" on page 28).
Removal and replacement procedures
32
11.
Extend the hard drive drawer until it clicks.
12.
Compress the cable management arm and push toward the drawer to lock it into place.
Removal and replacement procedures
33
13.
Push in to release the four locking mechanisms on the rails located on the side and bottom of the drawer.
14.
Remove the hard drive drawer.
To replace the component:
1.
Slide the rails back into the chassis.
2.
Align the top right edge of the drawer with the flange at the top of the chassis and align the four rails
on the left side and bottom of the drawer bay.
CAUTION: To avoid damage to the equipment, HP recommends using two people to perform
this step.
Removal and replacement procedures
34
3.
Push the drawer in about 25 cm (10 in).
4.
Release the cable management arm and expand to the rear of the chassis.
5.
Push the drawer in another 25 cm (10 in).
6.
Install the power block ("Power block" on page 28).
WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive
drawers.
7.
Install the hard drives.
Be sure that the drives are returned to the drive bays they were removed from.
8.
Close the drawer.
9.
Install all rear panel components.
10.
Connect the cables.
Removal and replacement procedures
35
Troubleshooting
When the D6000 does not power up
If the D6000 does not power up:
1.
Ensure that the D6000 is connected to a working AC source.
2.
Ensure that the power source is working properly:
3.
o
Check the status using the system power LED on the rear panel ("Rear panel LEDs and buttons" on
page 46).
o
Be sure that the Power On/Standby button was pressed firmly and held for approximately 3
seconds.
Ensure that the power supplies are working properly.
Check the status using the power supply LEDs ("Rear panel LEDs and buttons" on page 46).
4.
Remove all AC power cords from enclosure power supplies and reinsert them.
5.
Restart the system ("Power down" on page 21).
6.
Check the D6000 for the following normal power-up sequence to be sure that the system meets the
minimal hardware requirements and is powered up during normal operations:
a. The rear panel power LED turns from standby (amber) to on (solid green).
b. The system fans spin up to a high speed, and then spin down to a normal operating speed.
LED behavior
Issue
Possible reasons
Possible solutions
Power supply LED
is off
•
The power cords are not
connected or AC power is not
available.
The power supply might not be
inserted properly, it might have a
damaged connector, or it might
have failed.
•
The fan might not be inserted
properly, it might have a
damaged connector, or it might
have failed.
•
•
Fan LED is off
•
•
•
•
•
•
Be sure that the power cord is connected to the
power supply.
Be sure that the power supply is undamaged
and is fully seated.
Be sure that all pins on the connectors and
components are straight.
Contact an authorized service provider for
assistance.
Be sure that the fan is undamaged and is fully
seated.
Be sure that all pins on the connectors and
components are straight.
Contact an authorized service provider for
assistance.
Troubleshooting
36
Issue
Possible reasons
I/O LED is amber
•
Possible solutions
•
The I/O module might not be
inserted properly, it might have a
•
damaged connector, or it might
have failed.
•
System power LED
is off
•
•
•
•
•
The Power On/Standby button
was not pressed firmly or held
long enough.
The power supply might not be
inserted properly, it might have a
damaged connector, or it might
have failed.
The system might have
experienced a short.
The controller firmware might be
corrupted.
The system power block might
need to be replaced.
•
•
•
•
•
•
Be sure that the I/O module is undamaged and
is fully seated.
Be sure that all pins on the connectors and
components are straight.
Contact an authorized service provider for
assistance.
Press the Power On/Standby button and hold
for approximately 3 seconds.
Be sure that the power supply is undamaged
and is fully seated.
Be sure that all pins on the connectors and
components are straight.
Be sure that all components are fully seated.
Flash the controller firmware.
Contact an authorized service provider for
assistance.
7-segment display status codes and actions
When the GSI LED is amber, activate the associated drawer UID button to view any GSI error codes on the
rear display. The two UID buttons are used to select which drawer is displayed. The display cycles a drawer
pointer, "|-" points left and "-|" points right, followed by one or more GSI error codes.
Status code
Action
1 = SES overall warning General internal component warning. No specific action. General troubleshooting
required. May be seen with status codes 2, 3, and 4.
2 = Temperature sensor Check for thermal issues within the D6000 drawer, for example, extremely hot drives,
air blockages, or high ambient lab temperature.
warning
Replace any fan with an amber LED. If none of the fans have an amber LED, replace
3 = System Fan
one fan, wait 30 seconds, and observe the GSI LED. AC power cycle the D6000. If the
Warning
GSI LED remains illuminated, replace another fan. If the GSI LED remains illuminated,
replace the D6000 drawer.
4 = Power Supply
Warning
Verify that if a power supply does not have a green LED illuminated, that it is correctly
cabled to a power source. This warning can also be caused by a failed power supply
from either side of the D6000. If cabling was not the root cause, troubleshoot by
replacing each power supply in turn.
5 = Host GSI Enabled
The host sent a command to turn the on the D6000 GSI LED. Not expected in the field.
6 = I/O PIC upgrade
needed
Reflash both D6000 I/O modules. I/O module firmware upgrade needed.*
7 = Power supply PIC
upgrade needed
Reflash both D6000 I/O modules. Power Block firmware upgrade needed.*
8 = CPLD upgrade
needed
Replace the D6000 drawer.
9 = Standby heartbeat
failure
Replace the I/O module that has an amber LED. If no I/O module has an amber LED,
replace one I/O module, and then wait 30 seconds. If the GSI LED is still amber,
replace the other I/O module. AC power cycle the D6000. If replacing the I/O
modules does not resolve the issue, replace the drawer.
Troubleshooting
37
Status code
Action
10 = Remote I/O
module heartbeat
failure
Replace the I/O module that has an amber LED. If no I/O module has an amber LED,
replace one I/O module, and then wait 30 seconds. If the GSI LED is still amber,
replace the other I/O module. AC power cycle the D6000. If replacing the I/O
modules does not resolve the issue, replace the drawer.
11 = Enclosure thermal Check for thermal issues within the D6000 drawer, such as extremely hot drives, air
blockages, missing or failed fans, or high ambient temperature.
shutdown imminent
12 = Enclosure thermal Check for thermal issues within the D6000 drawer, such as extremely hot drives, air
blockages, missing or failed fans, or high ambient temperature.
shutdown occurred
Replace all I/O modules in the D6000 drawer. If replacing the I/O modules does not
13 = Enclosure
resolve the issue, replace the entire drawer.
management bus
failure; false fan failures
may occur
Replace the SAS I/O cables. If replacing the cables does not resolve the issue, replace
14 = Signal integrity
the I/O module showing the signal integrity issues. If replacing the I/O modules does
errors detected
not resolve the issue, replace the drawer.
15 = Power supply PIC Verify that, if a power supply does not have a green LED illuminated, that it is
correctly cabled to a power source. This warning can also be caused by a failed power
communications error
supply from either of the D6000 storage drawers. If the cabling and the power source
are ok, troubleshoot by replacing each power supply in turn. If replacing the power
supplies does not resolve the issue, power off the D6000 and remove all sources of AC
power to ensure that all power is removed from the D6000. After the power/standby
LED goes completely off, wait a few minutes and then power on the D6000. If power
cycling does not resolve the issue, replace IO modules in the D6000 drawer. If the
issue persists, replace the entire drawer.
16 = Unsupported
backplane detected
The I/O module is not supported for use in the enclosure. Remove the installed I/O
module and replace with the I/O modules designed for use with the D6000.
* I/O module firmware and power block firmware are delivered through the D6000 download process.
Recognizing hard drive failure
When troubleshooting drive problems, first confirm that the drives are supported for use in the D6000. For
more information, see the QuickSpecs on the HP website (http://www.hp.com/go/d6000/quickspecs).
In an HP D6000, a steadily glowing Fault LED indicates that the drive has failed.
Other indications of failed hard drives:
•
ACU represents failed drives with a distinctive icon.
•
HP SIM can detect failed drives remotely across a network. (For more information about HP SIM, refer
to the documentation on the Management CD.)
•
ADU lists all failed drives.
•
CPQONLIN identifies failed drives in a NetWare environment.
For additional information about diagnosing hard drive problems, see the HP ProLiant Servers
Troubleshooting Guide.
CAUTION: Sometimes, a drive that has previously failed may seem to be operational after the
system is power-cycled or (for a hot-pluggable drive) after the drive has been removed and
reinserted. However, continued use of such marginal drives may eventually result in data loss.
Replace the marginal drive as soon as possible.
Troubleshooting
38
Effects of a hard drive failure
When a hard drive fails, all logical drives that are in the same array are affected. Each logical drive in an
array may be using a different fault-tolerance method, so each logical drive can be affected differently.
•
RAID 0 configurations cannot tolerate drive failure. If any physical drive in the array fails, all
non-fault-tolerant (RAID 0) logical drives in the same array will also fail.
•
RAID 1+0 configurations can tolerate multiple drive failures as long as no failed drives are mirrored to
one another (with no spares assigned).
•
RAID 5 configurations can tolerate one drive failure (with no spares assigned).
•
RAID 6 with ADG configurations can tolerate simultaneous failure of two drives (with no spares
assigned).
Compromised fault tolerance
CAUTION: When fault tolerance is compromised, data loss can occur. However, it may be
possible to recover the data. For more information, see "Recovering from compromised fault
tolerance (refer to "Powering up" on page 21)."
If more drives fail than the fault-tolerance method can manage, fault tolerance is compromised, and the
logical drive fails. If this failure occurs, the operating system rejects all requests and indicates unrecoverable
errors.
For example, fault tolerance might occur when a drive in an array fails while another drive in the array is
being rebuilt.
Compromised fault tolerance can also be caused by problems unrelated to drives. In such cases, replacing
the physical drives is not required.
Recovering from compromised fault tolerance
If fault tolerance is compromised, inserting replacement drives does not improve the condition of the logical
volume. Perform the following procedure to recover data:
1.
Check for loose, dirty, broken, or bent cabling and connectors on all devices.
2.
Power down the D6000 ("Power down" on page 21).
3.
Power up the D6000 ("Powering up" on page 21).
In some cases, a marginal drive is operational long enough to allow backup of important files.
4.
Make copies of important data, if possible.
5.
Replace any failed drives ("Hard drive" on page 23).
Factors to consider before replacing hard drives
You can replace hard drives without powering down the system. However, before replacing a degraded
drive:
Troubleshooting
39
•
Open HP SIM and inspect the Error Counter window for each physical drive in the same array to
confirm that no other drives have any errors. (For details, refer to the HP SIM documentation on the
Management CD.)
•
Be sure that the array has a current, valid backup.
•
Use replacement drives that have a capacity at least as great as that of the smallest drive in the array.
The controller immediately fails drives that have insufficient capacity.
To minimize the likelihood of fatal system errors when removing failed drives, take the following precautions:
•
Do not remove a degraded drive if any other drive in the array is offline (the online LED is off). In this
situation, removing any other drive in the array causes data loss.
Exceptions:
•
o
When RAID 1+0 is used, drives are mirrored in pairs. Several drives can be in a failed condition
simultaneously (and they can all be replaced simultaneously) without data loss, if no two failed
drives belong to the same mirrored pair.
o
When RAID 6 with ADG is used, two drives can fail simultaneously (and be replaced
simultaneously) without data loss.
o
If the offline drive is a spare, the degraded drive can be replaced.
Do not remove a second drive from an array until the first failed or missing drive has been replaced and
the rebuild process is complete. (The rebuild is complete when the online LED on the front of the drive
stops blinking.)
Exceptions:
o
In RAID 1+0 configurations, any drives that are not mirrored to other removed or failed drives can
be simultaneously replaced offline without data loss.
o
In RAID 6 with ADG configurations, any two drives in the array can be replaced simultaneously.
Automatic data recovery (rebuild)
When you replace a hard drive in an array, the controller uses the fault-tolerance information on the
remaining drives in the array to reconstruct the missing data (the data that was originally on the replaced
drive) and write it to the replacement drive. This process is called automatic data recovery, or rebuild. If fault
tolerance is compromised, this data cannot be reconstructed and is likely to be permanently lost.
If another drive in the array fails while fault tolerance is unavailable during rebuild, a fatal system error may
occur, and all data on the array is then lost. In exceptional cases, however, failure of another drive need not
lead to a fatal system error. These exceptions include:
•
Failure after activation of a spare drive
•
Failure of a drive that is not mirrored to any other failed drives (in a RAID 1+0 configuration)
•
Failure of a second drive in a RAID 6 with ADG configuration
Time required for a rebuild
The time required for a rebuild varies considerably, depending on several factors:
•
The priority that the rebuild is given over normal I/O operations (you can change the priority setting by
using ACU)
•
The amount of I/O activity during the rebuild operation
Troubleshooting
40
•
The rotational speed of the hard drives
•
The availability of drive cache
•
The brand, model, and age of the drives
•
The amount of unused capacity on the drives
•
The number of drives in the array (for RAID 5 and RAID 6 with ADG)
Allow approximately 1 minute per gigabyte for the rebuild process to be completed.
System performance is affected during the rebuild, and the system is unprotected against further drive failure
until the rebuild has finished. Therefore, replace drives during periods of low activity when possible.
CAUTION: If the Online LED of the replacement drive stops blinking and the amber Fault LED
glows, or if other drive LEDs in the array go out, the replacement drive has failed and is producing
unrecoverable disk errors. Remove and replace the failed replacement drive.
When automatic data recovery has finished, the Online LED of the replacement drive stops flashing and
begins to glow steadily.
Failure of another drive during rebuild
If a non-correctable read error occurs on another physical drive in the array during the rebuild process, the
Online LED of the replacement drive stops blinking and the rebuild abnormally terminates.
If this situation occurs, reboot the server. The system may temporarily become operational long enough to
allow recovery of unsaved data. In any case, locate the faulty drive, replace it, and restore data from
backup.
Troubleshooting
41
Component identification
Front panel components
Item
Description
1
Drawer 1
2
Drawer 1 diagnostic cable access (For use by authorized
HP personnel only)
3
Drawer 2
4
Drawer 2 diagnostic cable access (For use by authorized
HP personnel only)
Diagnostic cable access
IMPORTANT: Use of the diagnostic cable connectors is reserved for authorized HP personnel
only.
Component identification 42
To access the connectors for diagnostic cables, use a small flat-head screwdriver to lift up and release the
access tab.
Component identification 43
Front panel LEDs and buttons
Item
Description
Status
1
Hard drive LEDs
Normal mode
(UID LED is solid)
Green = The drive is online, but is not
currently active.
Flashing irregularly green = The drive is
active and it is operating normally.
Flashing green (1 Hz) = Do not remove
the drive. Removing the drive may
terminate the current operation and
cause data loss. The drive is rebuilding,
or it is part of an array that is undergoing
expansion, logical drive extension, a
stripe size migration, or RAID migration.
Flashing amber/green = Drive is
configured and indicating a predictive
failure. The drive may also be
undergoing a rebuild, expansion,
extension, or migration.
Flashing amber (1 Hz) = A predictive
failure alert has been received for this
drive. Replace the drive as soon as
possible.
Amber = Drive failure, link failure, or
mismatched configuration.
Off = The drive is offline, a spare, or not
configured as part of an array.
Component identification 44
Item
Description
Status
1
Hard drive LEDs
Drive locate mode
(UID LED is flashing)
Green = The drive has been selected by
a management application and it is
operating normally.
Flashing amber (1 Hz) = The drive is not
selected and is indicating a predictive
failure.
Flashing amber/green = The drive has
been selected by a management
application and is indicating a
predictive failure.
Amber = The drive might or might not be
selected and is indicating drive failure,
link failure, or mismatched
configuration.
Off = The drive is not selected.
2
UID button/LED
Blue = UID LED is enabled from the UID
button
Blue flashing = Item 1 is in locate mode
Off = UID LED is disabled
3
Internal Health LED
Green = System health is good
Off = System is off
4
GSI LED
Amber = Enclosure requires service
check: I/O, fan and power supply LEDs,
and AC power cables to power supplies.
Off = Enclosure is functioning normally.
Rear panel components
The figure shows a maximum configuration. Your enclosure might appear differently, for example,
containing power supply or I/O module blanks, depending on the configuration that was ordered.
Item
Description
1
Power supply 1
Component identification 45
Item
Description
2
Power On/UID 2 status panel
3
Fan module 1 (Drawer 2)
4
Primary I/O module (Drawer 2)
5
SAS port 1 connector
6
SAS port 2 connector
7
Power supply 3
8
UID 1 status panel
9
Fan module 1 (Drawer 1)
10
Primary I/O module (Drawer 1)
11
SAS port 1 connector
12
SAS port 2 connector
13
SAS port 1 connector
14
SAS port 2 connector
15
Secondary I/O module (Drawer 1)
16
Fan module 2 (Drawer 1)
17
Power supply 4
18
SAS port 1 connector
19
SAS port 2 connector
20
Secondary I/O module (Drawer 2)
21
Fan module 2 (Drawer 2)
22
Power supply 2
Rear panel LEDs and buttons
Item
Description
Status
1
Power On/Standby button
and system power LED
Green = On
Amber = Standby (auxiliary power
present)
Off = Off
Component identification 46
Item
Description
Status
2
Internal Health LED
Green = System health is good.
Off = System is off.
3
GSI LED*
Amber = Enclosure requires service
check: I/O, fan and power supply LEDs,
and AC power cables to power supplies.
Off = Enclosure is functioning normally.
4
UID button/LED (Drawer 2) Blue = UID LED is enabled from the UID
button.
Blue flashing = System is in hard drive
locate mode or an enclosure firmware
update is in progress.
Off = UID LED is disabled.
5
Power supply LED
Green = Power on and power supply
functioning properly
Off = One or more of the following
conditions exists:
•
•
•
•
System powered off
AC power unavailable
Power supply failed
Power supply exceeded current limit
6
System fan LED
Green = Normal operation
Amber flashing = Fault
Off = Fan unseated from connector or
failed
7
I/O module LED
Green = System activity
Amber = Fault
Off = Enclosure is powered off.
8
7-segment display*
1 = SES overall warning
2 = Temperature sensor warning
3 = Cooling fan warning
4 = Power supply warning
5 = Host GSI enabled
6 = I/O PIC upgrade needed
7 = Power supply PIC upgrade needed
8 = CPLD upgrade needed
9 = Standby heartbeat failure
10 = Remote I/O module heartbeat
failure
11 = Enclosure thermal shutdown
imminent
12 = Enclosure thermal shutdown
occurred
13 = Enclosure management bus failure,
false fan failures may occur
14 = Signal integrity errors detected
15 = Power supply PIC communications
error
16 = Unsupported backplane detected
9
UID button/LED (Drawer 1) Blue = UID LED is enabled from the UID
button.
Blue flashing = System is in hard drive
locate mode or an enclosure firmware
update is in progress.
Component identification 47
Item
Description
Status
Off = UID LED is disabled.
* If the GSI is amber, the system needs service. Activate the associated drawer UID button to view any GSI error codes
on the rear display.
Device bay ID numbers
Hard drive LEDs
Item
Description
1
Fault/UID LED (amber/blue)
2
Online LED (green)
Component identification 48
Hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
On, off, or flashing Alternating amber
and blue
The drive has failed, or a predictive failure alert has been received
for this drive; it also has been selected by a management
application.
On, off, or flashing Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
Off
The drive is online, but it is not currently active.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity expansion
or a stripe size migration, but a predictive failure alert has been
received for this drive. To minimize the risk of data loss, do not
replace the drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
array expansion, logical drive extension, a stripe size migration,
or RAID migration.
Flashing irregularly Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing irregularly Off
Steadily amber
Off
The drive is active and it is operating normally.
A critical fault condition has been identified for this drive and the
controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off
Off
The drive is offline, a spare, or not configured as part of an array.
Component identification 49
Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Maximum rate of change is 10º C/hr (50º F/hr)
Storage
-30°C to 60°C (-22°F to 140°F)
Maximum rate of change is 20º C/hr (68º F/hr)
Relative humidity**
Operating
10% to 90% relative humidity (Rh), 28º C (82.4º F) maximum
wet bulb temperature, non-condensing
Storage
5% to 95% relative humidity (Rh), 38.7º C (101.66º F)
maximum wet bulb temperature, non-condensing
Altitude ‡
Operating
3048 m (10,000 ft)
This value may be limited by the type and number of options
installed.
Non-operating
9144 m (30, 000 ft)
* Temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m
(10,000 ft) is applicable. No direct sunlight allowed. The upper limit may be limited by the type and number of options
installed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 KPa.
‡ Maximum allowable altitude change rate is 457 m/min (1500 ft/min).
Storage array specifications
Specification
Value
Height
22.10 cm (8.70 in)
Depth
89.12 cm (35.08 in)
Width
44.70 cm (17.60 in)
Weight (maximum)
145.15 kg (320.00 lb)
Weight (no drives installed)
72.58 kg (160.00 lb)
Specifications
50
Acronyms and abbreviations
ACU
Array Configuration Utility
ADG
Advanced Data Guarding (also known as RAID 6)
ADU
Array Diagnostics Utility
CPLD
complex programmable logic device
GSI
global service indicator
IML
Integrated Management Log
PIC
peripheral interface controller
SAS
serial attached SCSI
SATA
serial ATA
SES
SCSI Enclosure Services
SIM
Systems Insight Manager
UID
unit identification
Acronyms and abbreviations 51
Documentation feedback
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send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com).
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Documentation feedback
52
Index
7
hard drive LEDs 48, 49
hard drive, failure of 38
7-segment display 37
I
A
I/O module 25
I/O module blank 26
automatic data recovery (rebuild) 40
B
buttons 42
C
cautions 19
components 15, 19, 42
compromised fault tolerance 39
connectors 42, 45
customer self repair (CSR) 5
D
device numbers 48
diagnosing problems 36
diagnostic cable access 42
display, 7-segment 37
drive LEDs 48
E
electrostatic discharge 19
environmental specifications 50
F
failure, hard drive 38, 39, 41
fans, removing 24
fault tolerance, compromised 39
features 42
front panel components 42
front panel LEDs 44
H
hard drive blanks 22
hard drive drawer, extending 22
hard drive drawer, removing 31
L
LED behavior 36
LED, 7-segment display 46
LED, heartbeat 44, 46
LED, system fault 44, 46
LED, system power 46
LED, UID 44
LEDs 42, 46, 48
LEDs, fan 46
LEDs, front panel 44
LEDs, hard drive 48
LEDs, I/O module 46
LEDs, power supply 46
LEDs, rear panel 46
LEDs, troubleshooting 36, 49
M
mechanical components 15
P
power block, removing 28
power supply 27
powering down 21
powering on problems 36
powering up 21
problem diagnosis 36
R
rear panel buttons 46
rear panel components 45
rear panel LEDs 46
rebuild, time required for 40
replacing hard drives 39
required tools 19
Index
53
S
safety considerations 19
SAS hard drive LEDs 48
specifications 50
static electricity 19
system components 15, 42
T
troubleshooting 36, 49
W
warnings 19
Index
54
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