C2L Template for Vendor Program information

1-800-456-8000 x76491
**Renewal Quotes/ License resends only**
SonicWALL-Licensing@Ingrammicro.com
Desk hours - 8:30-8:00 Eastern
Market Development – Stefan Buczak
1-800-456-8000 x66038
www.SonicWall.com
SonicWALL Program Overview
Dell™ SonicWALL™ security solutions enable organizations of all sizes to secure their network, systems,
users and data with a deep level of protection that won't compromise network performance. Dell
SonicWALL wired and wireless solutions are deployed in small and medium organizations as well as
distributed enterprise environments, government, retail point-of-sale, healthcare and service providers.
Key Products
SuperMassive Series- Designed for the large data centers, carriers, service providers and large
enterprises to deliver scalability, reliability and deep security for 10+ Gbps networks.
E-Class NSA Series - These Next-Generation Firewalls deliver security and reliability for mid-size to large
enterprises.
NSA Series- These Next-Generation Firewalls deliver security and reliability for mid-size organizations
and distributed networks.
TZ Series- Superior protection & high performance Unified Threat Management firewalls.
Clean Wireless Series- High-performance 802.11n technology delivers unparalleled wireless security and
performance.
WXA Series- Designed to reduce application latency, conserve bandwidth and significantly enhance
WAN application performance.
Network Security- Essential to an intelligent and highly adaptive security system, Dell SonicWALL NextGeneration Firewalls offer superior protection and, unlike competitive offerings, massively scale to extend
state-of-the-art security to growing and distributed enterprise networks. Dell SonicWALL security
appliances can also be deployed as Unified Threat Management firewalls.
SSL VPN Secure Remote Access- Today, your office is where you are. That’s why Dell™ SonicWALL™
Secure Remote Access (SRA) Series offers SSL VPN access to mission-critical resources from virtually any
endpoint—including desktops, laptops, PDAs and smartphones. There’s a scalable remote access solution
for every organization—from the smallest business to the largest global enterprise.
Anti-Spam & Email Security- Many anti-spam protection solutions are cumbersome to manage and
inflexible to use, resulting in frustrated users and a higher-than-expected cost of ownership. Dell™
SonicWALL™ Email Security solutions are different, as they employ a variety of proven and patented
technology designed to block spam and other threats effectively, easily and economically.
Backup & Recovery- Dell™ SonicWALL™ Continuous Data Protection (CDP) Series enables your business
to preserve, replicate, archive, govern and restore data with ease. New and advanced features streamline
backup operations and manage information assets efficiently and intelligently.
Endpoint Security- Every day, sophisticated new virus, spyware, spam and phishing threats emerge to
threaten endpoints such as network servers, desktops and laptops. Professional hackers are constantly
looking to steal valuable data and disrupt business networks. Dell™ SonicWALL™ Endpoint Security offers
two awardwinning, comprehensive threat protection solutions.
Centralized Management & Reporting- Dell SonicWALL's management and reporting solutions provide
a comprehensive architecture for centrally creating and managing security policies, providing real-time
monitoring, traffic analysis and delivering intuitive reports. Whether your organization is a small- or
medium-sized business, a distributed enterprise or a managed service provider, Dell SonicWALL has a
solution for you.
Maintenance/Support
Multi Year Options are available. These include 1, 2 and 3 year Services. Below are the support options
SonicWALL offers:
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SonicWALL Comprehensive Gateway Security Suite (CGSS) - Includes Gateway Anti-Virus,
Anti-Spyware and Intrusion Prevention Service, Content Filtering Service and 24x7 Support
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SonicWALL TotalSecure - Includes Appliance and Comprehensive Gateway Security Suite (CGSS)
which includes: Gateway Anti-Virus, Anti-Spyware and Intrusion Prevention Service, Content
Filtering Service and 24x7 Support
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SonicWALL TotalSecure Email - Includes appliance or software license, Anti-Spam, McAfee AntiVirus, Anti-Phishing, Compliance, 24x7 Support
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SonicWALL TotalSecure Email Renewal -Includes Anti-Spam, McAfee Anti-Virus, Anti-Phishing,
Compliance, 24x7 Support; available for all Email Security systems
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SonicWALL Service and Support (8x5 or 24x7) Includes - firmware updates and upgrades,
Web and phone-based support, Advance Exchange hardware replacement
Media
Key codes are registered via MySonicWALL.com. If you are having trouble activating/registering your
support please call SonicWALL customer support at 1-888-793-2830.
Authorization Requirements
SonicWALL requires sales authorization for any SonicWALL product.
Ordering Requirements
SonicWALL does not have a minimum order requirement.
To assure prompt processing of your SonicWALL order, please be sure to include the following
information when placing your order with us:
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End user Company name
End user Company address
End user contact name
End user contact phone number
End user contact e-mail
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Reseller contact name
Reseller contact phone number
Reseller contact e-mail
Ingram Micro quote number
License/Serial Number for renewal.
Product Delivery
SonicWALL’s normal processing time on licensing orders for standard products is 3-5 business days.
Renewals
If support has expired there will be a need for a reinstatement fee with any 1 year purchase/renewal.
Otherwise, if the 1 year support is activated, the support will backdate to the previous expiration date. If
the 2 or 3 year support options are purchased the need for the reinstatement fee is waived.
- Reinstatement fees are purchased directly through SonicWALL. Please reach out to your SonicWALL rep
or feel free to call the SonicWALL customer service line in regards to purchasing a reinstatement fee.
SonicWALL Tech Support/Customer Service: (888) 793-2830
Returns Overview
SonicWALL licensing/support has a no returns policy. SonicWALL will take returns on an exception basis
only. There must be a valid reason for the return (wrong product or over ordering are not valid reasons)
and each exception must be approved by SonicWALL.
To request a return, please contact us with the following information:
Your Ingram account number
Your PO #
Ingram Order number
Sku of product to be returned
Quantity (please note—the entire quantity must be requested for return-no partials)
Reason for Return
Please contact our licensing desk with any questions.
October 2015
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