Troubleshooting guide advance pellet stove

Trouble - Shooting
Advance Pellet Stove
Problem
Possible Cause
Stove fails to light on Automatic:
Low Draft: The draft needs to be sufficient for the
pressure switch to allow current to get to the ignitor.
(Refer to page 11 in the owners manual.)
Air flow diversion: Be sure the air intake flapper is
opening to allow air to be taken in through the burn pot.
Also make sure the clean out cover is closed properly
as this will allow air to be pulled through the wrong way.
(Refer to page 25 in the owners manual.)
Position of Ignitor: The Ignitor needs to be seated
within the burn pot. There should be no gap between
the ignitor bracket and the inside of the burn pot. (Refer
to page 20 in the owners manual.)
Burn Pot: Be sure that any carbon build up has been
removed from the burn pot surface. Also make sure all
fly ash is cleaned from inside the burn pot and around
the ignitor.
Room Temp Mode: If you’re starting the unit in “Room
Temp” be sure that the air within the room is above 55
or 60 degrees F. If the room is below this temperature
start the unit in “Stove Temp” until the temperature in
the room is above 55 or 60 degrees. Then change
stove to “Room Temp” if desired.
Ignitor: Be sure that the ignitor element is heating
when power is directed to it. (After a failed ignition, open
door and feel burn pot for heat.)
Problem
Possible Cause
Stove fails to feed properly:
Hopper Empty: Be sure there is fuel in the hopper.
Low Draft: Proper draft is of major importance for
proper operation. Be sure to set the draft as
instructed on page 11 in the owners manual. Also
make sure venting is properly sealed.
Fuel Restriction: Make sure that there is nothing
jammed in the hopper restricting fuel from dropping
onto the auger. Also make sure that the slide plate is
not sticking due to any dust or moisture.
Remaining problems and causes cont. on next
page.
1
Trouble - Shooting
Advance Pellet Stove
Problem
Possible Cause
When Starting Manually: In order for the unit to
start feeding properly the ESP probe must sense
a temperature of 165 degrees F. If this does not
happen make sure you have plenty of fuel in the
burn pot to create a sufficient heat output.
Feed Motor: Make sure that the feed motor is
working properly. To do this, connect the motor to
direct power. If it does not work replace the feed
motor.
Stove fails to feed properly (cont.):
Possible Cause
Problem
Partially burned pellets:
Feed Rate: Check to make sure that your feed
rate is properly set, a setting of 3 or 4 is a
sufficient setting to start out with.
Low Draft: Make sure that the burn pot is tight,
clean out plate is properly secured to burn pot and
door gaskets are all in their proper place.
Cleaning: For proper combustion you need to
make sure that the heat exchanger and burn pot
are properly cleaned so that air can freely flow
throughout the unit.
Possible Cause
Problem
Smelling smoke coming from stove:
Seal venting: Make sure that all seams in venting
are properly sealed with a high temp silicone
before starting a fire in the unit. Also make sure
that all gaskets on doors and hopper are secured
properly.
Possible Cause
Problem
Distribution blower will not come on in “Stove
Temp” Manual mode:
Distribution Blower: Refer to page 6 in the
owners manual under “Ignitor switch to Manual”
Stove Temperature Mode.
Remaining problems and causes cont. on next page.
2
Trouble - Shooting
Advance Pellet Stove
Problem
Possible Cause
Distribution blower will not come on:
Distribution Blower: The distribution blower will
not come on until the unit reaches a temperature of
165 deg. F. If the blower is not coming on make
sure that you have a fire sufficient enough to
generate the necessary heat output.
Gasket Leaks: If you have a loose gasket around a
door or hopper this could be letting air into the stove
and giving you a poor draft situation. Make sure that
all gasket seals are secured properly into place.
Poor Quality in Pellets: Poor quality pellets or
damp pellets can reduce heat output.
Problem
Possible Cause
Stove will not shut down:
Shutting the stove down: When you turn the
mode selector knob to “off” the stove will go to a
minimum burn. The feeder will only cycle for a few
seconds each time it runs. This will allow the stove to
cool down slowly to the point at which it is safe to
shut off the combustion blower. Shut down occurs
when the ESP probe cools to a temperature of 90
degrees F. This could take anywhere from 10 min. to
1 1/2 hrs. If the stove is cold and the blower is still
running after a few hours the ESP probe may need
cleaned or replaced.
Jumper Wire on Circuit Board: Make sure that
there is a jumper on the back of the circuit board so
that the temperatures read correctly for shut down.
Never disconnect power to shut down the
stove. Not only could you cause the house to
fill with smoke, but can also take a risk of
damaging the stove or more.
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