DBS Quick Reference Troubleshooting Guide

TROUBLESHOOTING: DBS
NO MUSIC
Amplifier or DBS receiver may be turned off.
P Turn on the amplifier and DBS receiver.
The volume is turned down.
P Turn the volume up on the DBS receiver using your DMX remote.
Verify the audio output is connected.
P Check that the RCA output cable is connected to the back of receiver and the amplifier.
N O M U S I C , c h ann e l numb e r b l in k in g , a u t h and s y n c indicators l i t
The mute function is selected
P Press mute on the remote control to turn muting off.
This could be due to a lack of connection to the amplifier
P Check RCA output cable is connected to back of receiver.
N O M U S I C , c h ann e l numb e r b l in k in g , a u t h indicator n o t l i t
You are not authorized to receive the current channel.
P Turn to an authorized DMX channel.
Your DBS receiver has lost authorization.
P Contact DMX to reauthorize your receiver.
N O M U S I C , c h ann e l numb e r b l in k in g , sY n c indicator n o t l i t
Interrupted satellite signal due to solar activity, rain, or other weather conditions.
P DBS receiver will self-correct when the weather clears.
This can be due to inclement weather at the uplink location in Denver
P Wait 30 minutes. If problem does not self-correct, call DMX.
Receiver has no signal; cable may not be connected.
P Reconnect coaxial cable (like TV cable) to the back of the receiver..
Dish may be misaligned due to strong wind.
P Call DMX.
Poor weather conditions and wrong satellite frequency or your receiver has lost memory.
P Contact DMX.
R i g h t c h ann e l , wron g music p l ay in g
Channel needs to be reset.
P Change channels up or down one and then return to the desired channel.
System needs to be reset.
P Uplug the DBS receiver from the electrical outlet. Wait 30 seconds and reconnect.
Need more help? Call 800.345.5000 or visit dmx.com