Avaya VDI Communicator

Extend robust, reliable real-time
Unified Communications capabilities
to virtual desktop environments
•Traffic flows around, not
through your data center
Solution Overview
Virtual Desktop Infrastructure (VDI) solutions have been around for
some time with initial deployments focused on virtualizing desktop
operating systems and applications to reduce costs, enhance security,
improve manageability, and simplify deployment for end users and IT
departments. Enterprises are now looking to expand their VDI
deployments to include Unified Communications and Collaboration.
This empowers VDI users to reap the benefits of enhanced productivity,
improved collaboration, and streamlined communications.
•Flexible support for
industry leading thin
However, adding Unified
equipped with a thin client device that
clients and operating
Communications to VDI environments
can replace the PC at the desktop and
can introduce new challenges in the
provides plug-in ports for the monitor,
delivery of a quality communications
keyboard, mouse, headset and
experience, including the risk of
connectivity to the network. If Unified
overloading the servers supporting the
Communications are added into the mix,
virtual infrastructure. That’s where
the VDI environment can also replace
Avaya VDI Communicator comes in!
traditional devices like the desk phone.
To address these issues, Avaya VDI
Users already equipped with a PC or
•Fail-over provides basic
capabilities even if data
center connectivity is lost
Communicator extends Avaya Aura
voice, video and collaboration
laptop can also deploy VDI capabilities
on their existing hardware.
capabilities into these environments
while addressing the inherent
VDI deployments started slowly a few
challenges of real-time communications.
years ago with the initial thrust to
virtualize desktop operating systems
The VDI Environment
and applications. It was subsequently
extended to include voice and unified
In a VDI environment, a server in the data
communications by adding Unified
center hosts a virtual machine that runs
Communications soft clients as part of
software applications on behalf of each
the VDI solution. It quickly became
user. The processing and storage of data
apparent, however, that adding real-
occurs in the data center with the VDI
time communications applications
environment extending the user interface
introduced new issues for VDI
to each end user’s location. The user is
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•Off loads processing of
real time voice and video
communications to thin
client or PC and the
Avaya Aura Platform
•Basic Voice and Video
calling if the connection
to the data center or
First, data center servers were not
provisioned to handle real-time
communications traffic, which forced
customers to reduce the number of
users on each server, resulting in
increased data center hardware costs.
Secondly, some solutions were highly
proprietary, which reduced customer
choice and potentially increased costs.
Finally, if connectivity to the data center
was lost, end users lost their ability to
communicate including the ability to
contact IT to report that something was
The Avaya VDI Communicator
solution addresses these issues with a
differentiated set of capabilities. Avaya
VDI Communicator separates the voice
and video media traffic from the virtual
desktop traffic so that communications
traffic no longer flows through the data
center. As a result, the burden of realtime communications on data center
servers is eliminated. Avaya also
supports an open architecture, allowing
customers to leverage the thin client
solutions from providers like HP and
Dell-Wyse in VDI deployments. Finally,
since VDI Communicator de-couples the
Voice and Video signaling and media
traffic from the virtual desktop
connection, end users can continue to
make and receive calls even when
connectivity to the data center is lost.
virtual PC is down
•Works in various customer
environments and includes
choice of vendors within
the VDI ecosystem
Software only
Works with Avaya oneX® Communicator and
Avaya Communicator for
Microsoft Lync running
in a virtual hosted
desktop environment
•Provides a complete Unified Communications solution
that is familiar to existing users of the most widely used
Avaya UC client.
Process all voice traffic
local to the end-user •Enables customers to scale VDI deployments and deliver
a quality voice experience. Leverages existing QoS
network facilities on the LAN and keeps voice traffic out
of the virtual hosting data center network and servers.
Provides a “Session
Down” User Interface
•Allows users to continue calls and make/receive calls
even in the event that connectivity to the hosted desktop
is lost or the virtual desktop becomes unavailable.
Supports Citrix
XenDesktop, XenApp
VMware Horizon View
and Microsoft RDS VDI
broker software •Enables customer choice and supports the market
leading VDI vendors.
Supports both
re-purposed PCs and
dedicated thin-clients
•Enables customer choice to select from market leading
vendors, price points and feature sets.
VDI UC Features
•Operating as a SIP client utilizing desk phone mode with
Avaya one-X Communicator or VDI Mode with Avaya
Communicator for Microsoft Lync. Complete SIP UC
Voice and Video feature set of these clients available to
VDI Communicator users •No Avaya hardware required
•Desk phone is optional
•Voice, Video IM/Presence,
contacts/ directory,
conferencing, messaging
all centrally managed
•Paired sign-on provides VDI access through the client
sign-on mechanism.
•G.711 and G.729 codecs
•QoS Tagging via DSCP and 802.1p packet marking
•Session Down User Interface – Used only when access to
Citrix or VMware virtual desktop is not available. Provides
dial pad / keypad to make calls and enter DTMF PIN /
Passcodes. Provides answer/end call and mute/unmute
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Thin Client
Data Center
VDI Virtual PC
(e.g., Citrix ICA)
& Camera
Avaya UC
Control (SIP)
Control (SIP)
Control (SIP)
Avaya Aura
Avaya Real-Time Desktop Virtualization Architecture
Avaya Aura ® Platform
• Avaya Aura Platform 6.2 FP4 including Session Manager 6.3.10 (SP10) or higher and
Communication Manager 6.3.6 or higher Avaya Aura® 7.x
Avaya Client
• Avaya Communicator for Microsoft Lync 6.4 (with VDI Communicator 2.0) or higher
• Avaya one-X Communicator 6.2 SP4, (6.2.10 with VDI Communicator 2.1) or higher
VDI Broker Software
• Citrix XenDesktop 7.x
• Citrix XenApp 6.x and 7.x
• VMware View 5.x, 6.0 and 7.x
• Microsoft Terminal Server 2008, Remote Desktop Services 2012
Thin Clients
• Dell-Wyse 5250-D50D, 5450-D50Q, 5290-D90D, 5490-D90Q, 7290-Z90D, 7490-Z90Q
• HP T510, T520, T610, T620, T630, T730, T820
• Lenovo VXL F24-F8R7
Thin-Client Embedded
Operating Systems
• HP ThinPro 4.x, 5.x , 6.x
• Microsoft Windows Embedded Standard 7 (WES7), 8 (WES8)
• Windows 10 IOT
• Dell-Wyse SLEC11 SP1 and SP2
Re-Purposed PC
Operating System
• Microsoft Windows 7 32/64 bit
• Microsoft Windows 8.1 32/64 bit
• Windows 10 32/64 bit
USB Headsets
(Audio only)
• Plantronics Blackwire C300, C500 and C700 series, Plantronics DA70 and DA80/H-top and
Voyager Legend, Plantronics Savi and Calisto Series
• Jabra Pro 9470, Jabra Biz 2400 USB, Jabra UC Voice 750, Jabra GN2000 USB.
See vendor website for further models
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Avaya VDI Communicator provides intelligent Unified Communications that
enhances the VDI user experience through reliable, quality communications while
also helping to ensure that IT departments avoid unnecessary surprises.
At Avaya Experience is Everything. See the kind of experience that Avaya VDI
Communicator can provide for your enterprise.
Learn More
To learn more about Avaya VDI Communicator talk to your Avaya Account Manager
or Authorized Partner. Also, visit us at www.avaya.com.
About Avaya
Avaya is a leading,
global provider of
customer and team
engagement solutions
and services available
in a variety of flexible
on-premise and cloud
deployment options.
Avaya’s fabricbased networking
solutions help simplify
and accelerate the
deployment of business
critical applications
and services. For more
information, please visit
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Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the
United States and other countries. All other trademarks identified by ®, TM, or SM
are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
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