Administration Guide - Support | Spectralink

Important!
New
Software Version
Requirements
See page 47 and
Appendix B
SpectraLink 8020/8030 Wireless
Telephone
Administration Guide
SpectraLink 8000 Telephony Gateway
and SpectraLink Radio Protocol (SRP)
January 2011 Edition
1725-36030-001
Version F
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Patent Information
Notice
The accompanying product is protected by
one or more US and foreign patents and/or
pending patent applications held by
Polycom, Inc.
Polycom, Inc. has prepared this document
for use by Polycom personnel and
customers. The drawings and specifications
contained herein are the property of
Polycom and shall be neither reproduced in
whole or in part without the prior written
approval of Polycom, nor be implied to
grant any license to make, use, or sell
equipment manufactured in accordance
herewith.
Copyright Notice
© 2007 to 2011, Polycom, Inc. All rights
reserved. POLYCOM®, the Polycom
"Triangles" logo and the names and marks
associated with Polycom's products are
trademarks and/or service marks of
Polycom, Inc. and are registered and/or
common law marks in the United States and
various other countries. All other
trademarks are property of their respective
owners. No portion hereof may be
reproduced or transmitted in any form or
by any means, for any purpose other than
the recipient's personal use, without the
express written permission of Polycom.
All rights reserved under the International
and pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format,
in whole or in part, without the express
written permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification,
copyright or other notices.
Every effort has been made to ensure that
the information in this document is
accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in
this document is subject to change without
notice and does not represent a
commitment on the part of Polycom, Inc.
2
Polycom reserves the right to make changes
in specifications and other information
contained in this document without prior
notice, and the reader should in all cases
consult Polycom to determine whether any
such changes have been made.
NO REPRESENTATION OR OTHER
AFFIRMATION OF FACT CONTAINED IN
THIS DOCUMENT INCLUDING BUT NOT
LIMITED TO STATEMENTS REGARDING
CAPACITY, RESPONSE-TIME
PERFORMANCE, SUITABILITY FOR USE,
OR PERFORMANCE OF PRODUCTS
DESCRIBED HEREIN SHALL BE DEEMED
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Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
1725-36030-001_F.doc
About this Guide
This document explains how to configure and maintain the
SpectraLink 8020/8030 Wireless Telephones (handsets) when used
with the SpectraLink 8000 Telephony Gateway.
Polycom Model Numbers
This document covers the following model numbers:
802X, 803X
Related Documents
SpectraLink 8000 Telephony Gateway: Administration Guide for SRP
(1725-36028-001)
SpectraLink 8000 SVP Server: Administration Guide for SRP
(1725-36032-001)
SpectraLink 8020/8030 Wireless Telephones Handset Administration Tool
(1725-36039-001)
SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide
(1725-36023-001)
Available at
http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html
VIEW Certified Products Guide (1725-36040-001)
VIEW Configuration Guide (1725-36xxx-001 where xxx indicates a
number corresponding to the type of access point)
Available at
http://www.polycom.com/support/voice/wi-fi/view_certified.html
1725-36030-001_F.doc
3
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number
corresponding to the type of PBX)
Available at http://www.polycom.com/usa/en/support/voice/wifi/pbx_integration.html
Deploying Enterprise-Grade Wi-Fi Telephony
Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless
Telephones
Available at
http://www.polycom.com/products/voice/wireless_solutions/wifi
_communications/handsets/spectralink_8020_wireless.html
Customer Support
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
(800) 775-5330.
The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
For Technical Support: technicalsupport@polycom.com
For Knowledge Base:
http://www.polycom.com/usa/en/support/voice/voice.html
For Return Material Authorization: rmacoordinator@polycom.com
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
4
This typeface indicates a key, label, or button on Polycom
hardware.
1725-36030-001_F.doc
Contents
0 About this Guide ..................................................................... 3
Polycom Model Numbers ..................................................................3
Related Documents .............................................................................3
Customer Support ...............................................................................4
Icons and Conventions .......................................................................4
1 SpectraLink 8020/8030 Wireless Telephone Overview ........ 9
SpectraLink Voice Priority (SVP) ......................................................9
Security ...............................................................................................10
SpectraLink 8020/8030 Wireless Telephone .................................12
SpectraLink 8020/8030 Wireless Telephone Specifications ........13
Handset Display ................................................................................15
Icons and Indicators....................................................................16
Startup Sequence ...............................................................................17
Handset Modes .................................................................................18
Notes on Battery Packs .....................................................................19
2 SpectraLink 8020/8030 Wireless Telephone
Configuration ........................................................................ 21
The Admin Menu ..............................................................................22
Admin menu ................................................................................23
Phone Config ...............................................................................28
Network Config...........................................................................31
Diagnostics ...................................................................................37
Restore Defaults ..........................................................................37
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Demos ...........................................................................................38
WPA2 Enterprise PEAP Certification Enrollment and EAPFAST Manual PAC Provisioning ..............................................38
Admin Menu Default Table.............................................................41
User-defined Preferences .................................................................43
3 Software License and Protocol Management ................... 47
Requirements .....................................................................................47
Configuration Process ......................................................................49
4 Testing the Handsets ............................................................ 51
5 Diagnostic Tools.................................................................... 53
Run Site Survey .................................................................................53
Diagnostics Enabled .........................................................................56
Syslog Mode.......................................................................................61
6 Certifying the Handsets ........................................................ 65
Conducting a Site Survey.................................................................65
7 Software Maintenance......................................................... 69
8 Troubleshooting .................................................................... 71
Access Point Problems .....................................................................71
In-range/Out-of-range ...............................................................71
Capacity ........................................................................................71
Transmission obstructions .........................................................72
Configuration Problems ...................................................................72
Infrastructure Problems ...................................................................72
Dial Tone Problems...........................................................................73
Handset Status Messages .................................................................74
6
1725-36030-001_F.doc
Contents
9 Appendix A: Regulatory Domains ...................................... 85
10 Appendix B: Minimum Software Requirements for Rev C
Handsets................................................................................ 87
11 Index ..................................................................................... 89
1725-36030-001_F.doc
7
1
SpectraLink 8020/8030
Wireless Telephone Overview
The SpectraLink 8020/8030 Wireless Telephones is a Wi-Fi handset
for workplace telephone systems. The handset operates over a VIEW
Certified 802.11a/b/g/n wireless LAN (WLAN) providing users a
wireless extension of their PBX. By seamlessly integrating with the
SpectraLink 8000 Telephony Gateway and the facility’s telephone
system, wireless telephone users are provided with high-quality
mobile voice communications throughout the workplace, giving users
the freedom to roam throughout the workplace while providing the
features and functionality of a wired desk phone.
All Polycom products use the company’s LinkPlus integration
technology to connect with various digital switch platforms. Using
LinkPlus technology, handsets emulate digital telephone sets to
deliver advanced capabilities such as multiple line appearances and
LCD display features. See the LinkPlus Interface Guide for your PBX for
information about mapping the PBX features to the handset.
The latest wireless telephone and Handset Administration Tool
software versions are required to support the features described in
this document. See Chapter 3 Software License and Protocol
Management.
SpectraLink Voice Priority (SVP)
SpectraLink Voice Priority (SVP) is a proprietary method of WLAN
QoS, developed by Polycom, to ensure enterprise-grade voice quality,
battery life and call capacity for SpectraLink Wireless Telephones.
SVP requires the use of the SVP Server, which is an Ethernet LAN
device that works with in conjunction with Wi-Fi APs to ensure QoS
over the WLAN. Voice packets to and from the wireless telephones
are tunneled through the SVP Server to ensure voice prioritization as
they are routed between the handset and PBX. See the SpectraLink
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9
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
8000 SVP Server Administration Guide for SRP document for detailed
information about this device.
Systems employing four or fewer SpectraLink 8000 Telephony
Gateways can do so without an additional SVP Server, because the
Telephony Gateway(s) also provides the functionality of the SVP
Server. For systems larger than four Telephony Gateways, an SVP
Server is required.
Security
The following security methods are supported by the handset.
WPA2 Enterprise
The handset supports WPA2 Enterprise, as defined by the Wi-Fi
Alliance. WPA2, which is based on the 802.11i standard, provides
government-grade security by implementing the Advanced
Encryption Standard (AES) encryption algorithm. The Enterprise
version of WPA2 uses 802.1X authentication, which is a port-based
network access control mechanism using dynamic encryption keys to
protect data privacy. Two 802.1X authentication methods are
supported on the wireless telephone, EAP-FAST and
PEAPv0/MSCHAPv2. Both of these methods require a RADIUS
authentication server to be available on the network and accessible to
the phone. Additional details are provided in Section 2.
Normal 802.1X authentication requires the client to renegotiate its key
with the authentication server on every AP handoff, which is a timeconsuming process that negatively affects time-sensitive applications
such as voice. Fast AP handoff methods allow for the part of the key
derived from the server to be cached in the wireless network, thereby
shortening the time to renegotiate a secure handoff. The wireless
telephone supports two fast AP handoff techniques, Cisco Client Key
Management (CCKM) (only available on Cisco APs) and
Opportunistic Key Caching (OKC). One of these methods must be
configured for support on the WLAN to ensure proper performance
of the handset.
WPA and WPA2 Personal
The handset supports WPA and WPA2 Personal, as defined by the
Wi-Fi Alliance. WPA2, which is based on the 802.11i standard,
10
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SpectraLink 8000 Wireless Telephone Overview
provides government-grade security by implementing the Advanced
Encryption Standard (AES) encryption algorithm. WPA, which is
based on a draft version of the 802.11i standard before it was ratified,
uses Temporal Key Integrity Protocol (TKIP) encryption. The
Personal version uses an authentication technique called WPA2 is
based on the 802.11i standard. Pre-Shared Key (PSK) allows the use
of manually entered keys or passwords to initiate WPA security.
Cisco Fast Secure Roaming
Cisco’s Fast Secure Roaming (FSR) mechanism uses a combination of
standards-based and proprietary security components including
Cisco Client Key Management (CCKM), LEAP authentication,
Michael message integrity check (MIC) and Temporal Key Integrity
Protocol (TKIP). FSR provides strong security measures for
authentication, privacy and data integrity along with fast AP handoff
on Cisco APs.
WEP
The handset supports Wired Equivalent Privacy (WEP) with both 40bit and 128-bit encryption.
IP multicast addresses are used by the SpectraLink 8030 Wireless
Telephone when Push-to-talk (PTT) is enabled. If PTT is in use,
multicasting must be enabled on the subnet used for the
SpectraLink 8020/8030 Wireless Telephones, SVP Server, and
Telephony Gateways.
Routers are typically configured with filters to prevent multicast
traffic from flowing outside of specific domains. The wireless LAN
can be placed on a separate virtual LAN (VLAN) or subnet to
reduce the effects of broadcast and multicast traffic from devices in
other network segments.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
SpectraLink 8020/8030 Wireless Telephone
SpectraLink 8030 Wireless Telephone
12
SpectraLink 8020 Wireless Telephone
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SpectraLink 8000 Wireless Telephone Overview
SpectraLink 8020/8030 Wireless Telephone
Specifications
Radio mode
(selectable)
(See Appendix A: Regulatory Domains)
Transmission type
Direct-sequence spread spectrum (DSSS)
Transmit data rate
Up to 54 Mb/s
WLAN QoS
SpectraLink Voice Priority (SVP)
WLAN security
WEP (Wired Equivalent Privacy)
Cisco FSR (Fast Secure Roaming)
WPA Personal
WPA2 Personal
WPA2 Enterprise:
802.1X Authentication
EAP-FAST
PEAPv0/MSCHAPv2
PEAP certificate sizes: 512*, 1024*, 2048,
4096 bit (*recommended)
Encryption Ciphers: AES, RSA, RC4
Data Integrity: Hashed Message
Authentication Code MD5 (HMAC-MD5) (RFC
2403, 2104) and Secure Hash Algorithm-1
SHA (HMAC-SHA-1) (RFC2404)
Fast AP Handoff
Opportunistic Key Caching (OKC)
Cisco Client Key Management (CCKM)
FCC certification
Other certifications
IP 53 certified for resistance to dust and liquid resistance
MIL 810F Proc IV 516.5 for shock resistance
Voice encoding
ADPCM (Proprietary)
Transmit power
Up to 100mW Transmit Power Control (formerly 802.11h), see Appendix A
for details.
Display
8020 Dimensions
1725-36030-001_F.doc
Part 15.247
Up to five lines of text plus two icon status rows and
one row for softkey labels.
5.7" x 2.0" x 0.9"
(14.5 x 5.1 x 2.3 cm)
13
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
8030 Dimensions
14
5.4" x 2.0" x 0.9"
(13.7 x 5.1 x 2.3 cm)
8020 Weight*
3.9 oz. ( 110.6 g) with Standard Battery Pack
8030 Weight*
4.2 oz. (119.1 g) with Standard Battery Pack
Standard Battery Pack capacity
4 hours talk, 80 hours standby
Extended Battery Pack capacity
6 hours talk, 120 hours standby
Ultra-Extended Battery Pack capacity
8 hours talk, 160 hours standby
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SpectraLink 8000 Wireless Telephone Overview
Handset Display
Standby mode display
Second set of softkeys
In the standby mode the handset displays status icons on the top row,
the next two rows display user information, the three rows below that
display the date and time, the profile and (for the 8030 model) the
Push-to-talk default channel. The bottom row displays available
softkeys. When more than four softkeys are available, arrows appear
on either side of the softkey labels as illustrated above. Use Nav◄►
and Nav◄► to display additional softkey sets.
Display information provided by the PBX when the handset is offhook will be passed directly to the handset main display. Certain
characters may be used by the PBX that are not implemented in the
handset, such as definable and special characters. See the LinkPlus
Interface Guide for your PBX for information about how the handset
emulates the features of the PBX utilized at your site.
Feature display
In active mode, the softkeys will be determined by the programming
of the SpectraLink 8000 Telephony Gateway. Pressing the FCN key
will display each set of programmed softkeys. Pressing it repeatedly
will scroll through all four sets, or as many softkeys as have been
programmed.
LINE display
Most, but not all, PBXs allow for more than one line appearance. The
line appearances are mapped to corresponding line icons across the
1725-36030-001_F.doc
15
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
top of the handset display. Press the LINE key to display a list of
available lines.
Icons and Indicators
Indicator
Function
The signal-strength icon indicates the strength of the signal and can assist the user
in determining if the handset is moving out-of-range.
The voicemail icon is activated when a new voicemail message is received if the
feature is supported by the phone emulation.
The battery icon indicates the amount of charge remaining in the Battery Pack.
When only one level remains, the Battery Pack needs to be charged.
The speakerphone icon displays when the speakerphone is active.
1▪▪▪▪▪▪▪
The line indicators are associated with telephone line status and access.
Up and down arrows are displayed when the menu has additional options above or
below.
Left or right arrows are displayed during editing when the cursor may be moved left
or right.
PBX ring icon. A regular telephone call is coming in.
The Push-to-talk (PTT) ring icon. A PTT call is coming in.
The priority PTT ring icon. A call is coming in on the priority PTT channel. This call
will override any other.
Location Service (RTLS) is enabled.
Muted
The muted indicator displays after the Mute softkey has been pressed. It indicates
that the microphone is not transmitting sound. Press the Mute softkey again to
unmute the microphone.
Locked
Locked indicates that the keypad is locked to prevent accidental activation. Use the
Unlk softkey plus the # key to unlock it.
[No Service
message]
If warning tones are not disabled, an alarm will sound and a descriptive message
displays when the handset cannot receive or place calls. You may be outside of the
covered area. Walk back into the covered area. The in-service tone indicates
service is reestablished.
The download icon indicates that the handset is downloading code. This icon only
appears while the handset is running the over-the-air downloader. It appears to the
right of the Signal Strength icon in the same location as the Voicemail icon.
The download failure icon indicates that the handset has failed to download code
because the code is incompatible with the handset hardware. The system will also
create a system log with the message: “Download aborted, code incompatible”.
When this icon appears, the handset code in the TFTP server should be updated.
16
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SpectraLink 8000 Wireless Telephone Overview
Startup Sequence
The handset goes through an initialization sequence at startup. The
line icons 1 through 9 display and count down as the handset steps
through this sequence. This is usually very rapid. If there is difficulty
at any step that prevents initialization from continuing, an error
message will display and the related icon(s) will stay on. Please see
the Handset Status Messages table at the back of this document for
instructions on how to handle error messages that occur during
initialization.
Icon
The icon(s) shown in bold turns off when:
123456789
The handset has located and authenticated and associated with at least one AP, and is
proceeding to bring up higher-layer networking functions.
12345678
The handset is either configured for Static IP, or if configured for DHCP the DHCP
discovery process has started.
1234567
If DHCP is configured, a DHCP response was received which contains a good DNS
server configuration.
123456
Indicates one of the following possibilities:
1. Static IP configuration
2. SVP Server address found in DHCP option 151 response
3. SVP Server address found via DNS lookup
12345
All networking functions are complete (notably, DHCP), and the handset is proceeding
with establishing the SRP link to the SpectraLink 8000 Telephony Gateway.
1234
The SRP link is established, all network stack initialization is complete, proceeding with
application-specific initialization.
123
The link between the handset and the SpectraLink 8000 Telephony Gateway is
established.
12
At least one IP address for a PBX (DHCP Option 128) has been identified.
1
The wireless telephone has successfully registered with the PBX.
(no icons)
Initialization is complete. The handset is in standby mode ready to receive and place
calls.
EXT. XXX
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Handset Modes
Standby mode (on-hook)
In standby mode, the handset is waiting for an incoming call or for
the user to place an outgoing call. The extension number is shown on
the display and there is no dial tone. In this mode, the handset is
conserving battery power and wireless LAN bandwidth.
When an incoming call occurs, the handset enters a transitional state
and will ring until the call is answered by pressing the START key or
the END key is pressed to silence the ringing.
Active mode (off-hook)
To place or receive a call, press the START key. This transitions the
handset to active off-hook mode. There is a dial tone, the handset is in
communication with the PBX, and the display shows information as it
is received from the PBX. The user may place a call or press a softkey
or the FCN or LINE key to access additional operations.
The handset is also in the active mode when an incoming call is
answered.
When an incoming call occurs during an active call the handset will
play the second call ringing sound until the call is answered, the caller
hangs up, or the call transfers to voicemail. If END is pressed, the first
call is terminated and the handset reverts to a full ring.
The active modes utilize the most bandwidth and battery power. To
conserve battery resources and allow the handset to receive new calls,
return the handset to the standby mode when a call is completed by
pressing the END key.
Configuration menu mode
Press the Cfg softkey to enter the configuration menu mode. When
user preferences are being configured in the Config menu, the handset
is on but is not active. It cannot receive calls while in the Config menu.
18
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SpectraLink 8000 Wireless Telephone Overview
Push-to-talk (PTT) mode
The SpectraLink 8030 Wireless Telephone utilizes channels for
incoming and outgoing radio communication. PTT is enabled by the
system administrator and may be activated or deactivated by the user
in the Config menu. While PTT is active, the handset is in PTT mode.
It can receive regular phone calls in this mode. When a regular phone
call is answered, the handset enters active mode.
Messaging mode
Messaging mode is activated by the system administrator. If text
messaging functions have been programmed, as in a nurse call
system, the handset is able to receive text messages. While these
messages are being accessed, the handset is in messaging mode.
Incoming calls will ring with the second call ringing sound.
Notes on Battery Packs
1725-36030-001_F.doc
•
Battery Pack life will vary depending on handset model and
features and system infrastructure.
•
Maximum Battery Pack performance is achieved after a few
charge/discharge cycles.
•
If multiple Battery Packs are supplied with your handset, Polycom
recommends that each be fully charged upon receipt to prolong
battery life. Battery Packs will slowly lose charge if unused. To
maintain battery potential, charge unused Battery Packs
occasionally or alternate Battery Pack use.
•
After a length of time Battery Packs will lose the ability to
maintain a charge and to perform at maximum capacity and will
need to be replaced. This is normal for all batteries.
•
Overnight charging is best done while the handset is turned off.
•
If the handset does not charge, clean Battery Pack, charger and
handset contacts with an alcohol swab.
•
When the handset is properly seated, the backlight comes on
briefly to indicate charging has begun.
•
Any battery which exhibits swelling, cracking or other
abnormality should be disposed of promptly and properly.
19
2
SpectraLink 8020/8030
Wireless Telephone
Configuration
Prior to configuring a SpectraLink 8020/8030 Wireless Telephone, it
must be associated with one and only one line on one of the
SpectraLink 8000 Telephony Gateways. Then it must be configured
per the instructions in this section. The following instructions assume
that the handset has been properly associated with a line on a
SpectraLink 8000 Telephony Gateway. See SpectraLink 8000 Telephony
Gateway: Administration Guide for SRP for additional information.
While handsets are being associated, the system will continue normal
operation.
Use the Wireless Device Planning Worksheets filled out by the network
or system administrator to be sure you are correctly assigning
telephone parameters.
The SpectraLink Handset Administration Tool is a software utility
that enables rapid configuration of handsets by utilizing the USB port
on the Dual Charger. See the Handset Administration Tool document
for specific instructions. Please see your service representative or
contact Polycom customer service for more information about this
time-saving tool.
When WPA2 Enterprise security is used, PAC files for EAP-FAST can
be provisioned wirelessly or by using the HAT. For PEAP, the HAT
must be used to enroll certificates. See below for details.
Other settings that must be configured include, but are not limited to,
WLAN QoS, DSCP tagging, DHCP and regulatory domain
information. If these are not selected by the administrator the handset
will use the default settings.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
The Admin Menu
The Admin menu contains configuration options that are stored
locally (on each handset). Every handset is independently configured
and if the default settings are not desired, the Admin menu options
must be set in each handset requiring different settings.
Opening the Admin menu
1. With the handset powered off, press and hold the START key.
While holding the START key, press and release the END key.
2. When the Admin menu appears, release the START key.
If an administration password has been set, the display will require
its entry before opening the Admin menu. The default password is
123456. If no password is set, the display will proceed directly into
the Admin menu.
Navigation
The navigation keys just below the softkeys are used to navigate
through and select menu options. These are referred to as Nav▲,
Nav▼, Nav◄, Nav►, and NavOK.
Toggle options
Some menu options that have only two possibilities operate on a
toggle basis. The current setting is shown on the second row of the
display, called the info line. Press NavOK to toggle between the
settings. For example, when Enable PTT is the menu option, PTT
Disabled will show on the info line. If you select Enable PTT, PTT
Enabled will show on the info line and the menu option will toggle to
Disable PTT.
22
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SpectraLink 8020/8030 Wireless Telephone Configuration
Data entry and editing
An asterisk (*) next to an option on the display indicates that it is
selected. Use the Nav keys and the softkeys to navigate and select
desired options.
Enter numbers by pressing the buttons on the keypad. The blinking
underscore identifies the current cursor position. When entering
alphanumeric strings, the CAPS/caps softkey will appear and may be
pressed to toggle the case. Enter letters by repeatedly pressing the
corresponding key until the desired letter displays on the screen. Use
the CAPS softkey to change the case as needed.
To edit during entry, delete the character to the left of the cursor by
pressing the Del softkey. To replace an entry, delete it by pressing the
Clr softkey and then enter the new data. To edit an existing entry, use
Nav◄ and Nav► to move the cursor position, and then press the Del
softkey to delete the character to the left. Insert new data by pressing
the buttons on the keypad.
Alphanumeric entries:
Key
1
caps
CAPS
1
1
2
2abc
2ABC
3
3def
3DEF
4
4ghI
4GHI
5
5jkl
5JKL
6
6mno
6MNO
7
7pqrs
7PQRS
8
8tuv
8TUV
9
9wxyz
9WXYZ
0
0
0
*
*-_.!$%&’()+,:;/\=@~
#
<space>
Admin menu
The following table lists the Admin menu items. The default settings
have an * prior to the option. Detailed descriptions of each item
appear below the table.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Admin Menu
1st level
2nd level
3rd level
Telephony Protocol
*Type 030
PTT/Emerg. Button
Emergency Dial
4th level
5th level
Phone Config
Emergency #
[Enable/Disable]
Emergency
Number
PTT
[Enter Number]
[Enter Name]
PTT
Enable/*Disable
Allowed Channels
*Channel 1
*Channel 2
*….
*Channel 24
Name Channels
[list ]
Priority Channel
Priority Channel
On/*Off
Name Channel
Time Zone
[list]
*GMT
Daylight Savings
*DST No Adjust
DST Auto (USA)
DST Auto (AUS)
DST Auto (EURO)
Protected Spd Dial
Enter Number
Enter Name
Assign Speed-dial
Password
*Enable/Disable
[If Password is enabled]
Change Password
Speakerphone
Disable/*Enable
Location Service
Enable RTLS
*Disable RTLS
Transmit Interval
1 minute
5 minutes
*10 minutes
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SpectraLink 8020/8030 Wireless Telephone Configuration
1st level
2nd level
3rd level
4th level
Location Server IP
Enter IP
ELP Port
Enter Port *8552
5th level
Network Config
IP Address
*Use DHCP
Static IP
Phone IP
Default Gateway
Subnet Mask
TFTP Server IP
Syslog Server IP
Time Server IP
SS ID
[enter]
Security
*None
WEP
Authentication
*Open System
Shared Key
WEP
[Enable/*Disable]
Key Information
Default Key
Key Length
Key 1-4
Rotation Secret
WPA2-PSK
*Passphrase
Pre-Shared Key
WPA-PSK
*Passphrase
Pre-Shared Key
Cisco FSR
Username
Password
WPA2-Enterprise
Authentication
*EAP-FAST
PEAP
Fast Handoff
*CCKM
OKC
Username
Password
Delete [Cert./PAC]
DSCP tags
WT in call (*46)
WT standby (*40)
Other (*0)
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
1st level
2nd level
3rd level
Reg. Domain
01
4th level
5th level
02
03
04
05
06
07
08
[802.11 Config]
a [ 802.11a]†
5.150–5.250
5.250–5.350 DFS
5.470–5.725 DFS
5.470-5.650 DFS
5.725–5.825
5.725-5.850
‡b & b/g mixed
g only
[Transmit Power]
5mW (7dBm)
10mW (10dBm)
20mW (13dBm)
*30mW (15dBm)
40mW (16dBm)
50mW (17dBm)
100mW (20dBm)
Diagnostics
Run Site Survey
Diagnostics
Enable/*Disable
Syslog Mode
*Disabled
Errors
Events
Full
Error Handling Mode
Halt on Error
*Restart on Error
Restore Defaults
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SpectraLink 8020/8030 Wireless Telephone Configuration
1st level
2nd level
Demos
Graphics Demo
3rd level
4th level
5th level
* default setting
† Only those 802.11a bands that are available in the selected domain will be listed. See
Appendix A for complete information.
‡ Subbands have not been established for the b and b/g mixed or the g-only mode at this
writing. Provision is made in the software to accommodate these ranges once established. Until
added, selecting either of these two modes will immediately bring up Transmit Power options.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Phone Config
Telephony Protocol
Telephony Protocol lets you select the VoIP protocol that your site is
licensed to download and run. The SpectraLink Radio Protocol (SRP)
used for the SpectraLink 8020/8030 Wireless Telephones in a
SpectraLink 8000 Telephony Gateway system requires Telephony
Protocol type 030. Any other protocol will cause the handset to
malfunction.
PTT/Emerg. Button
This option appears only on the SpectraLink 8030. The Push-to-talk
button on the left side of the handset may be configured to either
standard PTT functionality or to dial the specified emergency call
number when pressed twice within two seconds. These are mutually
exclusive options. Both are disabled by default.
When using the Handset Administration Tool to configure this
option, ensure the PTT option in the PTT Admin tab under Handset
type is disabled before enabling the Emergency Dial option in the
Phone Config tab. When PTT is enabled, the Emergency Dial option
will be grayed out.
Push-to-talk [Disable/Enable] – If enabled, the PTT options will appear
on the Config menu for the end user to subscribe to allowed channels,
etc. If disabled, the PTT options will not appear on the Config menu
and the Emergency Dial option may be enabled.
PTT is disabled by default. When enabled, all 24 PTT channels are
allowed by default. To toggle the allowed status of any channel, select
Allowed Channels, scroll to the channel to be disallowed and press
NavOK. Allowed channels are displayed with an asterisk (*) in the left
column. Only those channels allowed in the Admin menu will appear
on the Config menu where they can be subscribed to by the end user.
The priority channel, labeled by default as channel 25, may be set and
will be available to all PTT handsets. When a PTT broadcast is made
on the priority channel, it will override any active PTT transmission
on all other channels.
Emergency Dial – the Emergency Dial option allows you to enable or
disable the feature. When enabled, the handset will dial the number
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SpectraLink 8020/8030 Wireless Telephone Configuration
programmed into the Emergency Number option when the panic
button is pressed twice within two seconds.
Caution! Emergency dial just sets up a telephone call and will be
inoperable if the wireless system or the call server fails for any
reason. Do not rely on it as your sole method of emergency
notification.
Follow your dial plan rules when entering the emergency number to
be dialed. E.g. if an outside number is to be dialed and a prefix is
required to obtain an outside line, enter the prefix as part of the
emergency number.
Once an Emergency Number has been entered, it can be modified,
but can only be cleared by restoring the handset to defaults.
Time Zone
Worldwide time zone options are available. Greenwich Mean Time
(GMT) is the default.
Daylight Savings
The handset may be adjusted for daylight savings time.
Protected Speed-dial
The protected speed-dial number is designed to be programmed to a
number that should be called in emergency situations. It appears as
the first item on the speed-dial list and is specially marked with a
greater-than symbol (>) as the first character in its name. Only one
such number can be programmed Enter the number to be dialed, the
name (e.g. Security), and scroll to assign to one key press. The choices
for this key press are 1-9, 0, *, #, or ^. The carat represents the volume
up and down buttons. This number must be programmed in every
handset. This setting cannot be modified by the user. This feature is
not available in a handset where the user has disabled Pre-dial in the
Config menu.
Password Enable/Disable/Change
The password option controls access to the Admin menu. It is enabled
by default with the password 123456. The Password option operates
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
as a toggle between Enabled and Disabled. The info line will display
the current state. Press NavOK to change the password protection
state. To modify the password requirement, the default or previously
set password must be entered to verify the change. Change Password
will appear only if the password is enabled. The password is disabled
by default. The password must be set in each handset for which
controlled access is desired.
Speakerphone Enable/Disable
The speakerphone may be disabled when quiet handset operation is
required. The current speakerphone setting is shown on the info line.
Press NavOK to toggle to the alternate setting.
The speakerphone option must be programmed in the SpectraLink
8000 Telephony Gateway for it to function as an off-hook softkey
option. See SpectraLink 8000 Telephony Gateway: Administration
Guide for SRP for more information.
If the speakerphone is disabled in the Admin menu, the Spkr
softkey will not appear during standby. However, if it has been
programmed in the SpectraLink 8000 Telephony Gateway, the
Spkr softkey will appear during active mode but it will be nonfunctional.
Location Service
Location service may be used to enable or disable the Ekahau RealTime Location System (RTLS), select a transmit interval, or enter a
static IP address for the Ekahau Positioning Engine (EPE). Location
services capability is provided by the EPE 4.0 using Ekahau Location
Protocol (ELP). See Ekahau’s user documentation for more
information.
RTLS [Enable/Disable] The RTLS is disabled by default. Press NavOK
to toggle to the alternate setting. When RTLS is enabled, the handset
will display the RTLS icon in the top center of the screen.
The ring indicator icon will take precedence over the RTLS icon, i.e.
the new icon will not be visible while the handset is ringing. When
ringing has ceased and the ring indicator becomes inactive, the RTLS
icon will again appear (regardless of hook state).
Transmit interval Allows selection of 1 minute, 5 minutes, or 10 minutes
for maximum time between transmit intervals. Default transmit
interval is 10 minutes. Press NavOK to select the desired transmit
interval.
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To optimize battery life, the interval between sending out ELP
updates will vary based on handset state. It is expected that ELP
updates will occur at most every two to six seconds and at least
every few minutes. If improved tracking capability is desired, set the
transmit interval for a shorter time between ELP updates.
Increasing the frequency of transmissions will decrease battery life.
Location Server IP Allows the user to statically enter the IP address of
the EPE. Enter the IP address and press NavOK to save.
Ekahau clients are not expected to find the EPE automatically.
Regardless of the handset’s selection of DHCP or static IP, the EPE
IP address must be statically entered in the Ekahau admin menus
or HAT.
ELP Port Allows the user to select the port number which ELP updates
get sent to at the Location Server IP address. It must match the value
configured in the Ekahau Positioning Engine for proper functionality.
The ELP port number must be greater than zero and less than 65536.
Default is 8552. Enter the port number and press NavOK to save.
Network Config
IP Address
There are two modes in which the handset can operate: DHCP
enabled or Static IP. Select the mode for operation from the IP address
menu:
* Use DHCP Will use DHCP to assign an IP address each time the
handset is turned on. If DHCP is enabled, the handset also receives all
other IP address configurations from the DHCP server.
Static IP Allows you to manually set a fixed IP address. If selected, the
handset will prompt for the IP addresses for each configurable
network component. When entering addresses, enter the digits only,
including leading zeroes. Do not enter punctuation.
Regardless of the mode in which the handset is operating, the
following components must be configured:
Phone IP The IP address of the handset. This is automatically
assigned if DHCP is used. If using Static IP configuration, you must
obtain a unique IP address for each handset from your network
administrator.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Default Gateway and Subnet Mask Used to identify subnets, when
using a complex network which includes routers. Both of these must
be configured either with an IP address under Static IP (not set to
000.000.000.000 or 255.255.255.255) or with DHCP for the handset to
contact any network components on a different subnet. If configured
on the DHCP server, use option 3 for the Default Gateway and option
1 for the Subnet Mask. Contact your network administrator for the
proper settings for your network.
SpectraLink 8020/8030 Wireless Telephones cannot roam with
uninterrupted service between subnets unless specific LAN
components are present. Certain AP/Ethernet switch combinations
establish a layer-2 tunnel across subnets that enable the handsets
to roam. Without this capability, any call in progress will be dropped
when the user moves out of range and the handset must be power
cycled in order to resume functionality in the new subnet area.
Ensure that all your APs are attached to the same subnet for proper
operation. The handset can change subnets if DHCP is enabled
and the handset is powered off then back on when within range of
APs on the new subnet.
Please see Deploying Enterprise-Grade Wi-Fi Telephony: Best
Practices for detailed configuration information.
TFTP Server IP The IP address of a TFTP server on your network which
holds software images for updating the wireless telephones. If this
feature is configured (not set to 0.0.0.0 or 255.255.255.255) either via
Static IP configuration or using DHCP option 66 (TFTP server), or the
Boot server/next server (siaddr) field, the wireless telephone will
check for newer software each time it is powered on or comes back
into range of your network. This check takes only a second and
ensures that all wireless telephones in your network are kept up-todate with the same version of software.
Syslog Server IP The IP address of the syslog server. See Chapter 5
Diagnostic Tools for more information.
Time Server IP The IP address of the time server. The time server
controls the date/time information that is displayed in standby mode.
SSID
Enter the SSID.
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SpectraLink 8020/8030 Wireless Telephone Configuration
Security
Handset security setting should match exactly the settings in your
APs. Consult the VIEW Configuration Guide for the APs installed in
your facility for information on which security settings are
recommended.
Encryption keys, Username and Password display as they are
entered. For security reasons, these items will not display when a
user returns to the Administration menu.
*NONE Disables any 802.11 encryption or security authentication
mechanisms.
WEP (Wired Equivalent Privacy) A wireless encryption protocol that
encrypts data frames on the wireless medium allowing for greater
security in the wireless network. If WEP is required at this site, you
must configure each handset to correspond with the encryption
protocol set up in the access points. Select the entries from the options
below to enable the handset to acquire the system.
Authentication
Select either Open System or Shared Key.
WEP Enable/Disable
Select either Enable WEP or Disable WEP.
Key Information
Default Key Enter the key # specified for use by the handsets.
This will be 1 through 4.
Key Length Select either 40-bit or 128-bit, depending on the
key length specified for use at this location.
Key 1-4 Scroll to the key option that corresponds to the
Default Key that was entered above. Enter the encryption key
as a sequence of hexadecimal characters. (Use the 2 and 3 keys
to access hexadecimal digits A through F.
Rotation Secret This is used for proprietary WEP key rotation.
Refer to your custom document if this feature is supported in your
system.
WPA2-PSK The security features of WPA2 using PSK are available and
may be used if supported by the access points in the facility. Select
either Passphrase and enter a passphrase between 8 and 63 characters
in length or Pre-Shared Key and enter the 256-bit key code.
WPA-PSK The security features of WPA (Wi-Fi Protected Access)
using PSK (pre-shared key) are available and may be used if
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
supported by the access points in the facility. Select either Passphrase
and enter a passphrase between 8 and 63 characters in length or PreShared Key and enter the 256-bit key code.
Cisco FSR (Fast Secure Roaming) Cisco FSR requires specific
configuration of the Cisco APs in your site. See your Cisco
representative for detailed documentation on configuring the APs
and other required security services on the wired network. To
configure Cisco FSR on a handset, you must enter a RADIUS Server
username and password into each handset.
Username Enter a username that matches an entry on your
RADIUS server. Usernames are alphanumeric strings and can be
entered using the alphanumeric string entry technique.
Password Enter the password that corresponds to this username.
WPA2-Enterprise
The Authentication setting can select either *EAP-FAST or PEAP as
the authentication method for RADIUS server such as those from
Cisco, Microsoft, or Juniper.
Fast Handoff allows the use of either *CCKM or OKC. These
mechanisms allow a phone to quickly and securely roam between
APs with a minimum disruption of audio. The corresponding
feature must be configured properly on the WLAN.
Username: Enter a username that matches an entry on your
RADIUS server. Alphanumeric strings can be entered using the
alphanumeric string entry technique.
Password: Enter the password that corresponds to this username.
The Delete [PAC/Cert.]: option removes expired credentials from
the phone. When the authentication method is EAP-FAST the
PAC on the phone is deleted. If the RADIUS server has enabled
“anonymous in-band PAC provisioning”, then the phone will
automatically re-acquire these credentials from the RADIUS
server over the air. When the authentication method is PEAP or
EAP-FAST manual provisioning, the credential on the phone is
deleted and a new one needs to be downloaded through the HAT.
See additional details in WPA2 Enterprise PEAP Certificate
Enrollment and EAP-FAST Manual PAC Provisioning section later in
this chapter.
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SpectraLink 8020/8030 Wireless Telephone Configuration
DSCP tags
SVP uses the SVP Server to provide enterprise-grade QoS. DSCP tags
are used to change the priority settings for various classes of packets
as they are transmitted to the network from the wireless telephone.
Default values are given but may be overwritten: WT in call = 46, WT
standby = 26, Other = 0.
Regulatory Domain/802.11 Config/Transmit Power
Regulatory domain, 802.11 configuration and transmit power are
interdependent. See Appendix A: Regulatory Domains for regulatory
domain setting specifications. Polycom recommends that you check
with local authorities for the latest status of national regulations for
both 2.4 and 5 GHz wireless LANs. A regulatory domain must be
selected in order for the handset to operate. There is no default
setting.
FCC requirements dictate that the menu for changing the regulatory
domain be available by password, which in our case is the LINE key.
Press LINE and then navigate to the desired domain. Press NavOK to
set the domain.
01 - North America
02 – Europe
03 – Japan
04 – Singapore
05 – Korea
06 – Taiwan
07 – Hong Kong
08 – Mexico, India
802.11 config
Once the regulatory domain is set, the 802.11 Config modes are
displayed. Only one may be chosen. 802.11(b & b/g mixed) is the
default. Press NavOK to set the mode. If the mode has subbands, the
Subband list will open. If the mode does not have subbands, the
Transmit Power list will open.
Use g only mode if all of your infrastructure and client devices will
use only 802.11g. The handsets will operate up to 54 Mb/s in this
mode. If any 802.11b capable clients or infrastructure are used in
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
your wireless LAN then do not use g only mode, instead use
802.11b and b/g mixed mode for optimum performance.
Subbands have not been established for the b and b/g mixed or
the g only mode at this writing. Provisions are made in the software
to accommodate these ranges once established. Newly added
subbands may not appear in the Admin table above.
Subband
Once a mode is set the subband list will display, if applicable.
Only those ranges which are allowed in the set regulatory domain
and that pertain to the set mode are displayed. Note that for
802.11a the bands labeled DFS will vary depending on the set
regulatory domain. Multiple subbands may be set. Navigate to the
desired subband and set with NavOK. The Transmit Power menu
will open. Once the Transmit Power setting is done, you will be
returned to the subband list.
To deselect a subband, navigate to it and press NavOK.
Once the subband settings are as desired, press the Done softkey
to exit to the Network Setup menu.
Transmit power
For subbands: The Transmit Power list opens when NavOK is
pressed from the Subband menu. A transmit power setting is
required for each subband. Only one level may be set per
subband. Only those power levels which apply to the
regulatory domain and 802.11 mode are listed. Navigate to the
desired level and press NavOK to set and return to the
subband list. Another subband may be selected which repeats
the process.
If the highlighted power transmit level is legal on all of the
subbands for the set mode, an All softkey will appear. Press the
All softkey to apply that level to all subbands and return to the
subband menu where all subbands will now be selected. All
overrides any previously set power transmit levels.
Without subbands: When the 802.11 mode has no subbands,
the Transmit Power list opens when NavOK is pressed to set the
mode. Only those power levels which apply to the domain
and 802.11 mode are listed. Navigate to the desired level and
press NavOK. This sets the transmit power level and exits the
Regulatory Domain menus. The Network Setup menu will
again display.
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SpectraLink 8020/8030 Wireless Telephone Configuration
Diagnostics
Run Site Survey
The Site Survey mode is activated by selecting this option. A site
survey starts running immediately upon selecting this option. See the
Diagnostic Tools section for more information about site surveys.
Diagnostics Mode
See Chapter 5, section Diagnostics Enabled for a detailed explanation of
the Diagnostics mode options.
Syslog Mode
See Chapter 5, section Syslog Mode for a detailed explanation of the
Syslog mode options.
Error Handling Mode
The error handling mode determines how the handset will behave
when an error occurs. The Halt on Error option will cause the handset
to stop operating if an error message is received. Unless the error is a
fatal one, normal operation may be resumed by power-cycling the
handset. The Restart on Error option will cause the handset to make
every effort to reboot quietly and quickly to standby mode. In either
scenario, a call in progress will be lost. Restart On Error should be used
unless specific error conditions are being investigated.
Error detail may be shown on the display, captured by the syslog
server and may also be available for downloading with the Handset
Administration Tool. An error memory dump can be taken and sent
to Customer Service for escalation and analysis.
Restore Defaults
The Restore Defaults option will set all user and administrative
parameters except Telephony Protocol to their factory defaults.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Demos
The Graphics Demo option starts a demonstration of the handset’s
OAI graphical capabilities immediately upon selection.
WPA2 Enterprise PEAP Certification Enrollment and EAP-FAST
Manual PAC Provisioning
The Handset Administration Tool (HAT) is used for enrolling a
handset with a PEAP certificate or manually provisioning EAP-FAST
PAC files.
PEAP
The Handset Administration Tool (HAT) is used for enrolling a
handset with a PEAP certificate in DER format. Only the DER
certification format is supported. All other certificate formats need to
be converted into the DER format prior to enrolling the handset.
Choose the Certificate tab and use the file browser to identify the
certificate to be loaded. Once chosen, HAT will perform a
rudimentary check on the file to make sure the format is DER and that
the certificate date is valid. If these tests pass, HAT will indicate that
it is valid and enable the Enroll button. Click Enroll to install the
certificate onto the handset.
The screen below shows a valid certificate that has been identified
with the file browser.
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SpectraLink 8020/8030 Wireless Telephone Configuration
The screen below shows a certificate chosen with the file browser, but
found to be invalid because it has expired.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
EAP-FAST
For EAP-FAST, HAT is also used for provisioning a handset with a
Protected Access Credential (PAC). Choose the PAC file with the file
browser. The user will be prompted to enter the password used to
generate the PAC as part of its validation process. Once the PAC is
considered to be valid, the Provision button will be available for
installing the PAC onto the handset.
The screen below shows a valid PAC identified with the file browser
after a valid password has been entered.
The screen below shows the result of entering the wrong password.
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SpectraLink 8020/8030 Wireless Telephone Configuration
Admin Menu Default Table
When the Restore Defaults option is selected, administrative
parameters will be reset to their factory defaults as shown in the table
below. The Telephony Protocol setting will not change. User
parameters will be reset per the table on page 28.
Menu option
Setting
Sub-option
Sub-sub-option
Default
Phone Config
PTT/Emerg. Button
Emergency Dial
Disabled
PTT
Disabled
[if enabled]
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Allowed
Channels
[all]
Name Channels
[none set]
Priority Channel
Disabled
Time Zone
GMT
Daylight Saving
DST No Adjust
Protected Spd Dial
[none set]
Password
Enabled
Change Password
[n/a]
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Menu option
Network Config
Setting
Sub-option
Sub-sub-option
Default
Speakerphone
Enabled
IP Addresses
Use DHCP
SSID*
[None set]
Security
None
[if set]
WEP
Authentication
Open System
WEP
Disabled
Key Information
[none set]
Rotation Secret
[none set]
WPA2-PSK
Pre-Shared Key
WPA-PSK
Pre-Shared Key
Cisco FSR
Username
[none set]
Password
WPA2-Enterprise
Authentication
EAP-FAST
Fast Handoff
CCKM
DSCP tags
WT in call = 46
WT standby = 40
Other = 0
Reg. Domain*
[none set]
[if set]
802.11 mode
b & b/g mixed
Transmit Power
Diagnostics
30mW (15 dBm)
Run Site Survey
[n/a]
Diagnostics
Disabled
Syslog Mode
Disabled
[Error Handling Mode]
Restart on Error
Restore Defaults
*Minimum requirements for functionality after Restore Defaults:
Set SSID to an available AP, set Regulatory Domain to 01.
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SpectraLink 8020/8030 Wireless Telephone Configuration
User-defined Preferences
The SpectraLink 8020/8030 Wireless Telephone features a
configuration menu (“Config menu”) that is available to the user to
configure user preferences and display handset information. The
Config menu is opened by pressing the Cfg softkey from standby
mode. See the SpectraLink 8020/8030 Wireless Telephone and Accessories
User Guide.
Config menu
2nd level
3rd level
4th level
5th level
6th level
Ring Cadence
Off
PBX
Continuous
Short Pulse
Long Pulse
Ring Tone
Tones 1-10
Ring Volume
Volume
Vibrate Cadence
Off
PBX
Continuous
Short Pulse
Long Pulse
Ring Delay
No Delay
5 Second Delay
10 Second Delay
Lock Keys
User Profiles
Silent
Vibrate
Loud
Soft
Custom
Set as Active
Ring Settings
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Telephone
Message Alert 1
Message Alert 2
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Config menu
2nd level
3rd level
4th level
Noise Mode1
Normal
High
Severe
5th level
6th level
Ring in Headset
Ring in Speaker
Warning Tones
On/Off
Key Tones
Disable/Enable
PTT
Disable/Enable
Phone Settings
Extension Info
Extension
Number
Extension Name
Keypad Autolock
Disable
5 seconds
10 seconds
20 seconds
Display Contrast
Set Contrast
Use Hearing Aid
Use No Hearing
Aid
Startup Song
Play/Inhibit
Predial
Disable/Enable
1
High and Severe noise modes increase microphone, speaker, and ring volume settings above Normal mode baseline. All measures are
approximate.
High
Severe
44
Microphone
+12dB
In-ear speaker
+6dB
Ring volume
+3dB
+18dB
+12dB
+6dB
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SpectraLink 8020/8030 Wireless Telephone Configuration
Config menu
2nd level
3rd level
Push-to-talk*
Default Channel
Channel 1
….
Channel 24
Subscribed
Channels
Channel 1
Channel 2
Channel 3
Channel 4
….
Channel 24
PTT Audio
Volume
Audio Volume
PTT Tone Volume
Tone Volume
4th level
5th level
6th level
PTT Vibrate
Disable/Enable2
System Info
Phone IP Address
Gateway IP
Address
Firmware Version
Emergency Dial *
Emergency
Number
Emergency name
* Push-to-talk and Emergency Dial only appear if enabled.
When PTT Vibrate is enabled, the handset will vibrate three times whenever a PTT broadcast is received, whether the handset is in
standby or in a call. If in a call, the chirp alert will also sound.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Default Settings
The profile options on the standby menu may be reset to their default
values by the Restore Defaults option in the Admin menu. These are
the default settings:
Setting/profile
Ring Cadence
Silent
Off
Vibrate
Off
Soft
PBX
Loud
PBX
Custom
PBX
Ring Tone
Tone 1
Tone 1
Tone 1
Tone 1
Tone 1
Ring Volume
1
1
3
7
5
Vibrate Cadence
Off
PBX
Off
Off
PBX
Ring Delay
0
0
0
0
5
Noise Mode
Normal
Normal
Normal
Normal
Normal
Headset/Speaker
Speaker
Speaker
Speaker
Speaker
Speaker
Key Tones
Off
Off
On
On
On
Warning Tones
Off
Off
Off
Off
Off
Push-to-talk
Off
Off
On
On
On
PTT Vibrate
Disabled
Disabled
Disabled
Disabled
Disabled
Emergency Dial
On
On
On
On
On
Push-to-talk must be enabled by the system administrator before it can be activated by the user.
If it is not enabled, then it will not appear on the Config menu and will not be “On” for any
profile.
PTT Vibrate is available only when Push-to-talk has been enabled by the system administrator.
Emergency Dial must be enabled by the system administrator. If enabled, it will be “On” (or
available for use) in every profile.
46
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3
Software License and
Protocol Management
The SpectraLink 8000 System supports a number of different IP
protocol integrations. All SpectraLink 8020/8030 Wireless Telephones
are shipped from Polycom with a generic software load that allows
them to associate to a wireless LAN and download their functional
software from a TFTP server. The handsets may not function
properly without downloading appropriate software.
The following details the process to properly configure handsets and
download software via over-the-air file transfer.
Requirements
Recent hardware changes affect the Polycom SpectraLink
8020/8030 Wireless Telephones. The affected products can be
identified by a “Rev C” on the label.
The minimum version if you have a Rev C handset is 122.024.
Any attempt to load earlier versions will result in a download failure.
See Appendix B for full information.
1725-36030-001_F.doc
•
A wireless LAN must be properly configured and operational
through the use of 802.11a/b/g/n VIEW Certified wireless APs.
•
The SpectraLink 8000 Telephony Gateway must also be connected
to your network and completely operational, and the handset
must be registered to it.
•
A TFTP server is required in the network to distribute software to
the handsets. The current handset software must be installed in
the proper TFTP download directory.
•
Software versions required:
Component
SpectraLink 8000 Telephony Gateway
Version
108 or higher
SpectraLink 8000 SVP Server
17x.028 or higher
OAI Server MOG 600
54.032 or higher
47
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
OAI Server MOG 700
•
48
82.017 or higher
Finally, ensure that the Battery Pack on the handset is fully
charged.
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Software License and Protocol Management
Configuration Process
1. Download the latest SpectraLink 8020/8030 Wireless Telephone
software from
http://www.polycom.com/usa/en/support/voice/wifi/spectralink_8030_wireless.html.
2. Place the latest version of the SpectraLink 8020 or 8030 Wireless
Telephone SRP code on the TFTP server and ensure the TFTP
server is started. The five files that are needed must be named:
Description
Filename
usb downloader
functional filename
phintl filename
ota downloader
config file
pd14udsp.bin
pd14csp.bin
pi1400sp.bin
pd14odsp.bin
slnk_cfg.cfg
3. See SpectraLink 8000 Telephony Gateway: Administration Guide for
SRP to set the TFTP server information.
4. Use the Handset Administration Tool to set up the configuration
of each handset to meet all essential requirements. If not using the
Handset Administration Tool, ensure the following parameters
are correctly set in the Admin menu for each handset: See Chapter
2 SpectraLink 8020/8030 Wireless Telephone Configuration for
detailed configuration instructions.
— If statically assigning IP addresses, ensure that the Phone IP,
Subnet Mask, and Default Gateway information are accurate. If
using a DHCP Server, ensure that the DHCP option is set.
— Ensure the handset has properly configured SSID and Reg
Domain information.
— Ensure the Telephony Protocol menu option is set to 030. This
ensures the handset will check for the proper SRP files each
time it powers on.
— Ensure security settings are properly programmed.
5. Power cycle the handset.
6. The SRP code will now download to the handset. The status bar
will increment fully across the display for each function that is
being performed in the download process and the filename will
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49
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
display. Upon completion of the update process, the handset will
re-boot with the new firmware.
For future software upgrades, simply update the files that are
stored on the TFTP server. Each time the handset is powered up,
it will check with the TFTP server to ensure it has the same
software version and download the code on the TFTP server if it
does not match the code on the handset.
50
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4
Testing the Handsets
Verify proper registration and operation of each handset by
performing the following tests on the handset in an active wireless
area.
1. Power on the handset by pressing END. You will see a series of
messages displayed as the handset acquires the system. The
handset should display the user extension or dashes if no
extension is programmed. Any error messages should clear.
2. Press the START key. The extension number should clear and you
should hear dial tone. On some digital systems, depending on
how the telephone system is programmed, you may have to select
a line to get dial tone. Place a call and listen to the audio quality.
End the call by pressing the END key.
3. Place a call to the handset and verify ring, answer, clear transmit
and clear receive audio.
4. Use the softkeys to verify all softkey programmed features on the
handset.
5. Press the END key. Any line indicators should turn off and the
extension number display will return.
If any of these steps fails to operate as described, refer to Chapter 8
Troubleshooting for corrective action.
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51
5
Diagnostic Tools
Run Site Survey, Diagnostics Enabled and Syslog Mode are three
diagnostic tools provided to assist the wireless LAN administrator in
evaluating the functioning of the SpectraLink 8020/8030 handset and
the system surrounding it. Diagnostic Tools are enabled in the Admin
menu.
The Halt on Error option in the Admin menu is a diagnostic tool that
will cause the handset to stop operating if an error message is
received. Error detail may be shown on the display, captured by the
syslog server, and may also be available for downloading with the
Handset Administration Tool. Unless the error is a fatal one, normal
operation may be resumed by power-cycling the handset.
Run Site Survey
Site survey is used to evaluate the facility coverage before certifying
that an installation is complete. It can also be used at any time to
evaluate coverage by testing signal strength, to gain information
about an AP, and to scan an area to look for all APs regardless of
SSID. The information available through the site survey includes:
•
SSID
•
Beacon Interval
•
Information regarding support of 802.11d, 802.11g, 802.11h and
other 802.11 amendment standards as required
•
Current security configuration
Start the site survey by selecting Run Site Survey from the Admin
menu. The mode starts immediately.
When the test is started, it is by default in “single SSID” mode. When
the Any soft key is pressed (softkey A) all APs, regardless of SSID, are
displayed and the softkey changes to say MyID. Pressing the MyID soft
key will revert to the “single SSID” mode and change the softkey back
to Any.
The display would look like the following for the single AP mode.
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53
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
1 1 1 1 1 1
- 2 2
3 3
4 4 4
1 1 1 1 1 1
- 2 2
3 3
4 4 4
1 1 1 1 1 1
- 2 2
3 3
4 4 4
1 1 1 1 1 1
- 2 2
3 3
4 4 4
A n y
D e t l
Where:
•
111111 – the last three octets of the on-air MAC address for a
discovered AP.
•
22 – the signal strength for the specified AP.
•
33 – the channel number of the specified AP.
•
444 – the beacon interval configured on the specified AP.
•
Any/MyID – softkey to toggle between “single SSID” and “any
SSID” mode.
•
Detl/Smry – softkey to toggle between the multiple AP
(summary) display, and the single (detail) displays for each AP.
The following screen shows how the display would look when there
are three APs configured with an SSID that matches that of the
handset. The first has a signal strength of –28 dBm, is configured on
channel 2, with a beacon interval of 100 ms. The second has a signal
strength of –48 dBm, is configured on channel 6, with a beacon
interval of 200 ms. The third has a signal strength of –56 dBm, is
configured on channel 11 with a beacon interval of 100 ms.
a b 7 b c 8
- 2 8
0 2
1 0 0
2 a e 5 7 8
- 4 8
0 6
2 0 0
2 a e 5 9 6
- 5 6
1 1
1 0 0
A n y
D e t l
When the Any SSID mode is selected, the summary display contains
the first six characters of the APs SSID instead of the beacon interval
as in the example below.
54
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Diagnostic Tools
a b 7 b
- 2 8
0 2
A L P H A
2 a e 5
- 4 8
0 6
W S M T E S
2 a e 5
- 5 6
1 1
v
o i
M y I D
c e
D e t l
In Detl (detail) mode the display would appear as follows. The
left/right arrow keys will move between AP indices.
i
:
b b b b b b
s n
c h
e e e e e e e e e e e
r
r
r
m m m
r r
b c n
D G H I
r r r r r r r r + x x x x
G : g g g g
P :
A n y
p p p p
S m r y
Where:
1725-36030-001_F.doc
•
i – index of selected AP (value will be from 0 to 3 inclusive)
•
bbbbbb – the last three octets of the BSSID for a discovered AP
•
sn – signal strength in –dBm
•
ch – channel
•
bcn – beacon interval
•
eeeeeeeeeee – SSID (up to first 11 characters)
•
DGHI – standards supported i.e. 802.11d, 802.11g, etc. in addition
to 802.11a and 802.11b.
•
rrrrrrrr – rates supported. Basic rates will have a “b” following the
rate
•
+ – more rates are supported than those displayed
•
xxxx – [not used]
•
mmm – security mode
•
G:gggg – group key security
•
P:pppp – pairwise key security
•
Any/MyID – softkey to toggle between “single SSID” and “any
SSID” modes
•
Detl/Smry – softkey to toggle between the multiple AP display
(summary), and the single AP display (detail)
55
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Numbers racing across the handset display indicate AP information is
being obtained. A Waiting message indicates the system is not
configured properly and the handset cannot find any APs.
Solving coverage issues
Coverage issues are best resolved by adding and/or relocating APs.
Overlap issues may be resolved by reassigning channels to the APs or
by relocating them. See the Troubleshooting chapter, section on Access
Point Problems for more information.
Diagnostics Enabled
Diagnostics is used to evaluate the overall quality of the link between
the handset, AP, and infrastructure side equipment, such as IP PBX,
SpectraLink 8000 SVP Server, and gateways. Unlike Site Survey,
Diagnostics is used while the functional code is running, and during a
call.
When Diagnostics is enabled in the Admin menu, the handset can
display diagnostic screens any time it is in active mode.
The display of information is instigated by pressing the Nav◄ or
Nav► key. Only four of the diagnostic counters listed below can be
shown at a time. Pressing the Nav keys multiple times will cycle
through the various counters and the normal off-hook (IP-PBX)
display. The numeric icon at the top of the display indicates what
screen number is being displayed. For example: The first time the Nav
key is pressed, the 1 icon is shown, and the first four counters are
displayed. The next time it is pressed, the 2 icon is shown, and the
next four counters are displayed. The counters will be cycled through
in this fashion until there are no more counters to be displayed. After
all the counters have been displayed, the screen returns to the normal
off-hook IP-PBX screen.
The information provided by Diagnostics includes:
56
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Diagnostic Tools
Screen 1
•
Missed receive packet count since power up (MissedRcvCnt)
•
Missed transmit packet count since power up (MissedXmtCnt)
•
Receive retry count since power up (RxRetryCount)
•
Transmit retry count since power up (TxRetryCount)
M i s s e d R c v C n t
n n n n n
M i s s e d X m t C n t
n n n n n
R x R e t r y C o u n t
n n n n n
T x R e t r y C o u n t
n n n n n
Screen 2
•
Jitter – average error or “wobble” in received packet timing, in
microseconds
•
Last successful transmit data rate (LastRate)
•
Gateway type (GatewyType)
J i
t t e r
n n n n n
L a s t R a t e
n n n n n
G a t e w y T y p e
m n e m o
T X P o w e r ( d B m )
r
r r r
r
Where:
mnemo – a mnemonic that indicates what type of gateway is being
used
•
11Mb – this system can run at full speed
•
rrrrr -- Tx Power configured in dBm
Screen 3
Screen 3 contains a list of the APs that are heard and the following
parameters from each AP:
•
1725-36030-001_F.doc
Indicator as to whether this is the current AP or an index into the
list of other APs heard (C indicates current)
57
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
•
Last 2 octets of the MAC address of the AP (mmmm)
•
Channel number (ch)
•
Signal strength (ss)
•
Either the 802.11 Association ID from the current AP or a
mnemonic for the reason code indicating why the handset didn’t
hand off to this other AP
m m m m
c h
- s s
a i d
m m m m
c h
- s s
m n e m
m m m m
c h
- s s
m n e m
m m m m
c h
- s s
m n e m
Where:
•
mmmm – This hexadecimal number is the last 2 octets of this AP’s
MAC address
•
ch – Channel number the AP is configured on
•
-ss – Signal strength for the AP in dBm
•
aid – The Association ID for the currently associated AP
AP mnem – a mnemonic indicating the reason code:
58
•
Unkn – reason unknown
•
Weak – signal strength too weak
•
Rate – one or more basic rates not supported
•
Full – AP can not handle bandwidth requirements
•
AthT – authentication timeout
•
AscT – association timeout
•
AthF – authentication failure
•
AscF – association failure
•
SecT – security handshake timeout
•
SecF – security handshake failure
•
Cnfg – AP not configured correctly for security or infrastructure
network
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Diagnostic Tools
Screen 4
•
Association count since power up (AssocCount)
•
Re-association count since power up (ReAssocCount)
•
Association failures since power up (AssocFailure)
•
Re-association failures since power up (ReAssocFail)
A s s o c C o u n t
n n n n n
R e A s s o c C o u n t
n n n n n
A s s o c F a i
n n n n n
l u r e
R e A s s o c F a i l
n n n n n
Screen 5
•
Security error count since power up (Sec-ErrCount)
•
MAC sequence number of frame with last security error
(LstSecErrSeq)
S e c - E r r C o u n t
n n n n n
L s t S e c E r r S e q
n n n n n
Screen 6 – EAP Information
1725-36030-001_F.doc
•
“xxxxx” in Line 1 is a 5-digit decimal value displaying the EAP
authentication failure/error count.
•
“xxxxx” in Line 2 is a 5-digit decimal value displaying the error
code/sequence for the last EAP authentication reason, listed just
below. Line 2 will be blank if the count for Line 1 is zero.
•
1 = Unknown error
•
2 = Mismatch in EAP type. The phone is configured with an EAP
type (Cisco FSR, PEAP or EAP-FAST) that is not supported by the
AP.
59
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
•
3xxx = Certification failure. The certificate presented by the server
is found as invalid. “xxx” when having a non-zero value, is the
standard TLS alert message code. For example, if a bad/invalid
certificate (on the basis of its signature and/or content) is
presented by the server “xxx” will be 042. If the exact reason for
the certificate being invalid is not known, then the generic
certificate error code would be xxx=000. [Refer
http://www.ietf.org/rfc/rfc2246.txt , section 7.2 for further TLS
alert/error codes].
•
4xxx = Other TLS failures. This is due to TLS failure other than
certification related errors. The reason code (the TLS alert
message code) is represented by “xxx”. For example, if the
protocol version presented by the server is not supported by the
phone then xxx will be 70, and the EAP error code would be 4070.
[Refer http://www.ietf.org/rfc/rfc2246.txt , section 7.2 for further
TLS alert/error codes].
•
5xxx = Security credential Failure. This is due to an invalid
username and/or password produced by the phone. xxx when
non-zero, presented the 3-digit error code sent by the server in
response to phone’s credential. For example, if the server has sent
the error code as “691”, then the EAP error code would be 5691. If
the server does not send the error code message, then xxx is
defaulted to 000, i.e., EAP error code would be 5000. Refer [1])
http://www.ietf.org/rfc/rfc2759.txt section 6, [2]
http://ietfreport.isoc.org/all-ids/draft-zhou-emu-fast-gtc-02.txt
section 2
E A P E r r C n t
x x x x x
L a s t E A P E r C o d e x x x x x
60
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Diagnostic Tools
Syslog Mode
A syslog server must be present on the network in order for the
handset to send the log messages and have them saved. The syslog
server will be found with DHCP option 7 if the handset is using
DHCP. If static addresses are configured, the syslog server’s IP
address can be configured statically in the Admin menu.
If the syslog server address is blank (000.000.000.000 or
255.255.255.255) or the handset is using DHCP and no option 7
is received from the DHCP server, the handset will not send any
syslog messages.
Admin menu options:
•
*Disabled – turns syslog off.
•
Errors – causes the handset to log only events that we consider to
be an error (see below).
•
Events – logs all errors plus some other interesting events (see
below).
•
Full – logs all the above plus a running stream of other quality
information (see below).
The table below lists the syslog messages and which level of logging
will produce them:
Message type
Failed Handoff
1725-36030-001_F.doc
Errors
Yes
Events
Yes
Full
Yes
Successful Handoff
No
Yes
Yes
Security Error
Yes
Yes
Yes
Call Start/End
No
Yes
Yes
Audio stats
No
No
Yes
(every 5 secs)
Audio error threshold exceeded
Yes
Yes
Yes
Radio stats
No
No
Yes
(every 5 secs)
Radio error threshold exceeded
Yes
Yes
Yes
Error Handling Mode
Yes
Yes
Yes
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
All syslog messages will include:
•
Date and time (to 1/100th of second) since handset power on (The
handset time is set when it is powered on to Jan-1 00:00.00 GMT
adjusted. If it has obtained a time from the network time server,
that time will display instead.)
•
Handset’s MAC address
•
Handset’s IP address
•
Sequence number
The table below lists the additional items in each message type:
Message Type
Failed Handoff
(Sent whenever the handset attempted to
handoff, but failed trying.)
Additional Syslog Message Items
Failed AP MAC
Failed AP signal strength
Current AP MAC
Current AP signal strength
Failure reason
Successful Handoff
New AP MAC
New AP signal strength
Old AP MAC
Old AP signal strength
Reason for handoff
Other candidate APs:
MAC
Signal strength
Reason not used
Security Error
AP MAC
AP signal strength
Security mode
Error details (mode-dependent)
Call Start
Call type (telephony, OAI, PTT)
AP MAC
AP signal strength
Call End
AP MAC
AP signal strength
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Diagnostic Tools
Audio stats
AP MAC
AP signal strength
Payload size (in msec)
Payloads sent
Payloads received
Payloads missed (not received)
Payloads missed rate (over last 5 seconds)
Payloads late
Payloads late rate (over last 5 seconds)
Average jitter
Audio error threshold exceeded
Same as audio stats
(Sent if payloads missed rate or payloads late
rate exceeds 2%, or if the average jitter is
over 2 msec)
Radio stats
AP MAC
AP signal strength
Directed packets sent
Directed packets received
Multicast packets sent
Multicast packets received
Broadcast packets sent
Broadcast packets received
TX dropped count
TX drop rate (over last 5 seconds)
TX retry count
TX retry rate (over last 5 seconds)
RX retry count
RX retry rate (over last 5 seconds)
Radio error threshold exceeded
Same as radio stats
(Sent if TX drop rate exceeds 2% or TX or RX
retry rate exceeds 5%)
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Download failure
Download aborted, code incompatible. 0x1234
The hex value indicates which types of files failed per
following list:
File type
FILE_TYPE_UNKNOWN
Bit value
00000001
Hex Value
0x1
FILE_TYPE_CFG
00000010
0x2
FILE_TYPE_USBDL
00000100
0x4
FILE_TYPE_OTADL
00001000
0x8
FILE_TYPE_FUNC
00010000
0x10
FILE_TYPE_SUPP (phintl or
other supplemental files)
00100000
0x20
The failures are bitwise or together so for example, if
cfg and USBDL both fail, then the output would be
0x2 | 0x4 which would be 0x6.
Messages are formatted like the following example:
Jan 1 00:01:26.72 0090.7a02.2a1b (172.16.0.46) [001a]
RStat: AP 00:40:96:48:1D:0C (-56 dBm), Sent 783523,
Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783,
TX drop 43 (0.0%), TX retry 578 (1.2%), RX retry 1217
(1.6%)
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6
Certifying the Handsets
Prior to determining that an installation is complete, test the handsets
following the sequence given in Chapter 4 Testing the Handsets and
conduct a site survey mode test according to the directions given in
Chapter 5 Diagnostic Tools.
The installation may need some adjustments. Note any areas where
coverage is conflicting or inadequate. Note any system difficulties and
work with your wireless LAN and/or LAN system administrator to
determine the cause and possible remedy. See Chapter 8
Troubleshooting for clues to possible sources of difficulties. If any
adjustments are made to the system, re-test the device in the same
vicinity to determine if the difficulty is resolved.
These tests must be performed in typical operating conditions,
especially if heavy loads occur. Testing sequence and procedure is
different for every installation. Generally, you should organize the
test according to area and volume, placing numerous calls to others
who can listen while you perform coverage tests. Note any areas with
excessive static or clarity problems and report it to a Polycom service
engineer.
The coverage test will also require you to put the handset in Site
Survey mode and walk the entire coverage area to verify all APs.
Conducting a Site Survey
Conduct a site survey of the installation, by walking the site looking
for interfering 802.11 systems, adequate coverage and channel
assignment, and correct AP configuration. The site survey discussed
here does not replace an RF site survey conducted by professionals
who specialize in WLAN design and voice optimization
implementations. Polycom offers professional services including RF
site surveys.
The handset’s site survey mode is not a replacement for a
professional site analysis and should be used only for testing,
limited site validation, and troubleshooting.
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65
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
The handset’s site survey mode does not include functionality to
allow for analysis or troubleshooting of 802.11n specific WLAN
features.
6. Referring to Chapter 8 Diagnostic Tools, section Run Site Survey,
put a handset into Site Survey in the Any/Smry ESSID mode. Walk
throughout the site checking for any expected APs or other
ESSIDs.
7. Then, walk the site again, in MyID/Smry ESSID mode, this time
checking that every location has adequate coverage and has good
channel allocation.
There should be at least one AP stronger than -the minimum
specified in the following tables.
At any point, the strongest AP shown should be on a different
channel than the next best choice.
The handset configured for 802.11b requires:
— -70dBm when all 802.11b data rates are available (with only
1Mbps set Required)
— -65dBm when only 2Mbps is set Required and other higher
rates enabled
— -64dBm when only 5.5Mbps is set Required with 11Mbps set
enabled
— -60dBm when 11Mbps is set required and other 802.11b rates
disable or enabled
802.11
Radio Standard
802.11b
-70 dBm
Maximum
“Mandatory” Data
Rate
1 Mb/s
-60 dBm
11 Mb/s
Minimum Available
Signal Strength (RSSI)
— The critical factor is the highest data rate set Required or
Mandatory. Other 802.11b data rates can be set enabled or
disabled. The highest data rate set Required or Mandatory
determines the RF power available to the wireless telephone
for proper operation.
The handset configured for 802.11g requires:
— -60dBm when all 802.11g data are available (with only 6Mbps
set Required)
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Diagnostic Tools
— -45dBm when 54Mbps is set Required and other 802.11g rates
Required, Enabled or Disable
802.11
Radio Standard
802.11g
-60 dBm
Maximum
“Mandatory” Data
Rate
6 Mb/s
-45 dBm
54 Mb/s
Minimum Available
Signal Strength (RSSI)
— The critical factor is the highest data rate set Required or
Mandatory. Other 802.11g data rates can be set Required,
Enabled or Disabled. The highest data rate set Required or
Mandatory determines the RF power available to the wireless
telephone for proper operation.
— -45dBm when 54Mbps is set Required and other 802.11g rates
Required, Enabled or Disable
The handset configured for 802.11g requires:
— -60dBm when all 802.11a data are available (with only 6Mbps
set Required)
— -45dBm when 54bps is set Required and other data rates
Required, Enabled or Disabled
802.11
Radio Standard
802.11a
-60 dBm
Maximum
“Mandatory” Data
Rate
6 Mb/s
-45 dBm
54 Mb/s
Minimum Available
Signal Strength (RSSI)
— The critical factor is the highest data rate set Required or
Mandatory. Other 802.11a data rates can be set enabled or
disabled. The highest data rate set Required or Mandatory
determines the RF power available to the wireless telephone
for proper operation.
8. Finally, use the single AP (MyID/Detl) display to check each AP, to
ensure it is configured for the proper data rates, beacon interval,
802.11 options enabled, QoS method, and security method.
Make any necessary adjustments to AP locations and configurations
and repeat steps 1 through 3 until the site survey shows adequate
coverage and correct configuration at every location.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
The installation is not complete until these certification steps have
been performed. Do not hand out wireless telephones at a site that
has not been certified.
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7
Software Maintenance
The SpectraLink 8020/8030 Wireless Telephones use proprietary
software programs written and maintained by Polycom Corporation.
The software versions that are running on the handsets can be
displayed during power on by holding down the END button.
Firmware Version is also an option on the Config menu.
Polycom Customer Service or an authorized dealer will provide
information about software updates and how to obtain the software
(for example, downloading updates from a website).
Upgrading Handsets
After software updates are obtained from Polycom, they must be
transferred to the network TFTP server. See SpectraLink 8000 Telephony
Gateway: Administration Guide for SRP for an explanation of how to
update the SpectraLink 8020/8030 Wireless Telephone software in the
network TFTP server so that it can then be downloaded into the
handsets.
SpectraLink 8020/8030 Wireless Telephones allow over-the-air
transfer of software updates from the network TFTP server to the
handsets. The download function in the handset checks its software
version every time the handset is turned on. If there is any
discrepancy the handset immediately begins to download the update.
Normal Download Messages
When the handset is powered on, it displays a series of messages
indicating that it is searching for new software, checking the versions,
and downloading. The normal message progression is:
Message
Checking Code
Description
Handset is contacting the TFTP server to determine if it has a newer version of
software that should be downloaded.
Erasing Memory
Handset has determined that a download should occur and is erasing the current
software from memory. This message also displays a progress bar. When the
progress bar fills the display line the erase operation is complete.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Message
Updating Code
Description
Handset is downloading new software into memory. The number icons at the bottom
of the display indicate which file number is currently being downloaded. This
message also displays a progress bar. When the progress bar fills the display line
the update operation is complete on that file.
When the update is complete, the handset displays the extension
number and is ready for use.
Download failure or recovery messages
The following display messages indicate a failure or recovery
situation during the download process. See Chapter 8 Troubleshooting
for more information about each message.
Server Busy
TFTP ERROR(x):yy
Erase Failed
Waiting
Internal Errors
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8
Troubleshooting
On occasion, you may run into transmission problems due to any
number of factors originating from the wireless LAN. SpectraLink
8020/8030 Wireless Telephones can exhibit transmission problems in
several ways. They can cease functioning properly, display error
messages or display incorrect data. When using and troubleshooting
handsets, consider the following problem sources to determine the
best method of approaching any specific situation.
Access Point Problems
Most, but not all, handset audio problems have to do with AP range,
positioning and capacity. Performing a site survey as described above
can isolate the AP causing these types of problems. If the handset
itself is suspected, conduct a parallel site survey with a handset that is
known to be properly functioning.
In-range/Out-of-range
Service will be disrupted if a user moves outside the area covered by
the APs. Service is restored if the user moves back within range. If a
call drops because a user moves out–of-range, the handset will
recover the call if the user moves back into range within a few
seconds.
Capacity
In areas of heavy use, the call capacity of a particular access point may
be filled. If this happens, the user will hear three chirps from the
handset. The user can wait until another user terminates a call, or
move within range of another AP and try the call again. If a user is on
a call and moves into an area where capacity is full, the system
attempts to find another access point. Due to range limitations, this
may be the same as moving out of range.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Transmission obstructions
Prior to system installation, the best location for APs for optimum
transmission coverage was determined. However, small pockets of
obstruction may still be present or obstructions may be introduced
into the facility after system installation. This loss of service can be
restored by moving out of the obstructed area or by adding APs.
Configuration Problems
Certain problems are associated with improper configuration of the
SpectraLink 8000 Telephony Gateway, the SpectraLink 8020/8030
Wireless Telephone or the SpectraLink 8000 SVP Server.
For instance, no extension displayed or wrong extension displayed on
the handset has no effect on its operation but serves to easily identify
it. Other configuration problems, like having incorrect menu items, or
inability to connect or access telephone system features, affect the
handset’s functioning.
Configuration problems are generally corrected by changing the
configuration at the SpectraLink 8000 Telephony Gateway, the
SpectraLink 8000 SVP Server or on the handset. See the SpectraLink
8000 Telephony Gateway: Administration Guide for SRP document for
specific configuration steps. There may also be incorrect
programming of the PBX or AP. See the appropriate LinkPlus
Integration Guide or the Configuration Guide for the AP in use at the
site.
Infrastructure Problems
Calls ringing on the wrong handset or when multiple handsets are not
working often indicate faulty installation. The wires that connect the
demarcation (demarc) block to the SpectraLink 8000 Telephony
Gateway may be installed incorrectly.
Contact your wireless LAN and/or PBX vendor for more information
about troubleshooting infrastructure problems.
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Troubleshooting
Dial Tone Problems
A dial tone problem exists if the handset has no dial tone or if the user
is unable to hear the other party’s voice, hears echo or hears dead air.
Dial tone problems can be caused by a number of different situations
and should be investigated by following these steps:
1. Power on the handset in an active service area. If the handset does
not get a dial tone in an active area, continue with the steps below.
If the no dial tone problem is limited to a certain area, see Chapter
8, section Access Point Problems.
Any initialization or error messages should turn off a few seconds
after the handset is powered on.
2. Swap the Battery Pack with a Battery Pack from a functional
handset, power the handset back on and check for dial tone. If this
corrects the problem, try recharging the Battery Pack that was
removed.
3. Turn the handset off, then on again, and then test again for dial
tone. If functioning, place a call and determine voice quality.
4. While maintaining an active call, walk through several AP areas.
If fluctuation occurs see Chapter 8, section Access Point Problems.
5. Check for alarms on the SpectraLink 8000 Telephony Gateway or
the SpectraLink 8000 SVP Server (via System Status). If there are
alarms, see SpectraLink 8000 Telephony Gateway: Administration
Guide for SRP or SpectraLink 8000 SVP Server: Administration Guide
for SRP for information.
6. Make sure the handset’s gateway port is connected to a working
telephone line. Check the line at the demarc block. You may need
to contact your vendor to perform this check.
7. Check the cabling between the gateway and the demarc block and
between the demarc block and the telephone system ports.
8. Move the handset to a different port location and test again.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Handset Status Messages
Handset status messages provide information about the SpectraLink
8020/8030 Wireless Telephone’s communication with the AP and host
telephone system. The following table summarizes the status
messages, in alphabetical order.
Message
Description
Download failure icon
Action
Update handset code in the TFTP server
and power cycle the handset.
3 chirps (audio)
Handset is not able to communicate
with the best AP, probably because
that AP has no bandwidth available.
None. This is only a warning, the call will
handoff to the best AP once it becomes
available.
802.1X Failure
When WPA2-Enterprise or Cisco
FSR is selected, the handset failed
to connect because the user
credentials are restricted based on
the user account properties. In the
case of EAP-FAST, the PAC ID
may not match the username.
Verify and resolve if the user account has
any restrictions such password expired,
account restricted/ disabled, or in case of
EAP-FAST, the handset PAC and
username matching the authentication
server.
Xxxxxxxxxxxx XXX
The second line of the error
message contains the twelve digits
of the AP MAC address and three
digits that indicate the error code as
defined in RFC2759.
Address Mismatch
Handset software download files
are incorrect or corrupted.
Download new software from the
SpectraLink site per Chapter 7 Software
Maintenance.
Assoc Failed
xxxxxxxxxxxx
x…x = AP MAC address.
Handset association was refused
by AP; displays MAC of failing AP.
Check handset and AP security settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Assoc Timeout
xxxxxxxxxxxx
x…x = AP MAC address.
Handset did not receive association
response from AP; displays MAC of
failing AP.
Check handset and AP security settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Auth Failed
xxxxxxxxxxxx
x…x = AP MAC address.
Handset authentication was refused
by AP; displays MAC of failing AP.
Check handset and AP security settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Auth Timeout
xxxxxxxxxxxx
x…x = AP MAC address.
Handset did not receive
authentication response from AP;
displays MAC of failing AP.
Check handset and AP security settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
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Troubleshooting
Message
Bad Code Type xx
Expected Code
Type yy
Description
xx, yy = software license types
Handset software does not match
current handset license selection.
Action
Download new software from the
SpectraLink site per Chapter 7 Software
Maintenance.
Bad Config
Some needed configuration type
has not been set.
Check all required handset configuration
parameters for valid settings.
Bad SSID
No SSID has been entered.
Enter an SSID in the Admin menu.
Bad Phintl File
Handset software download files
are incorrect or corrupted.
Download new software from the
SpectraLink site per Chapter 7 Software
Maintenance.
Bad Program File
Handset software download files
are incorrect or corrupted.
Download new software from the
SpectraLink site per Chapter 7 Software
Maintenance.
(battery icon),
Battery Low,
beep (audio)
Low battery.
In call: the battery icon displays and a soft
beep will be heard when the user is on
the handset and the battery charge is low.
User has 15–30 minutes of battery life
left.
The Battery Pack can be changed while
the call is still in progress. Do not press
the END key. Quickly remove the
discharged Battery Pack and replace with
a charged Battery Pack, power on the
handset and press the START key to
resume the call in progress.
Not in call: The battery icon displays
whenever the Battery Pack charge is low
The message Low Battery and a loud
beep indicate a critically low battery
charge when user is not on the handset.
The handset will not work until the Battery
Pack is charged.
Battery Failure
The Battery Pack is not functioning.
Replace the Battery Pack with a new or
confirmed SpectraLink Battery pack. Any
non-SpectraLink Battery Packs will not
work.
Battery Failed
Battery Pack is damaged or
incompatible with handset.
Replace the Battery Pack with a new or
confirmed SpectraLink Battery Pack. Any
non-SpectraLink Battery Packs will not
work.
Cant Renew DHCP
yyy.yyy.yyy.yyy
y…y = DHCP server IP address
DHCP server is not responding to
initial renewal attempt.
Configuration problem. Check the IP
address configuration in the DHCP
server.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Message
Cert Expired
Description
When WPA2-Enterprise with PEAP
authentication is selected, the
handset failed to connect due to an
expired certificate on the handset or
authentication server.
Action
Verify that the NTP server is properly
configured with the correct time.
Verify that the certificates loaded on the
handset and authentication server have
valid start/end dates by looking at “valid
to” field from “validity” data in certificates.
If any of the certificates have expired
replace them with new certificates.
Cert Invalid
When WPA2-Enterprise with PEAP
authentication is selected, the
wireless telephone failed to connect
to the network because the
certificate start date is in the future.
Verify that the NTP server is properly
configured with the correct time.
Verify that the certificates loaded on the
handset and authentication server have
valid start/end dates by looking at “valid
from” field from “validity” data in
certificates.
If any of the certificates have expired
replace them with new certificates.
Charging …
The handset is charging in the
Desktop Charger.
No action needed.
Charge Complete
The handset is now fully charged
No action needed.
Charger Error
The handset has detected a
problem with the charging circuitry.
Allow the charger and battery to cool. If
the problem persists, try a new or
confirmed battery. If the problem still
persists, contact technical support and
report the error.
Checking Code
Handset is contacting the
Download Master to determine if it
has a newer version of software
that should be downloaded.
None, this message should only last for
approximately one second. If message
remains displayed, power off and contact
customer support for a replacement
handset.
Checking DHCP IP
The handset is retrieving DHCP
information from the DHCP server.
None. This is informational only.
CRC Code Error
The software which has been TFTP
downloaded has a bad redundancy
code check.
Try the download again - it is possible the
software was corrupted during download.
If the error repeats, check that the
download image on the TFTP server is
not corrupted.
Code Mismatch!
The software loaded into the
handset is incorrect for this model
handset.
Verify the License Management value is
correct. Replace the software image on
the TFTP server with software that is
correct for the handset model.
DCA Timeout
The handset has detected a fault for
which it cannot recover, possibly
due to a failure to acquire any
network.
Turn the handset off, then on again. If
error persists, contact Polycom Technical
Support and report the error.
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Troubleshooting
Message
DHCP Error (1-5)
Description
DHCP Error 1
Action
The handset cannot locate a DHCP
server. It will try every four seconds until a
server is located.
DHCP Error 2
The handset has not received a response
from the server for a request for an IP
address. It will retry until a server is found.
DHCP Error 3
The server refuses to lease the handset
an IP address. It will keep trying.
DHCP Error 4
The server offered the handset a lease
that is too short. The minimum lease time
is 10 minutes but Polycom recommends
at least one hour minimum lease time.
The handset will stop trying. Reconfigure
the server and power cycle the handset.
DHCP Error 5
Failure during WEP Key rotation process
(proprietary feature).
DHCP Lease Exp.
yyy.yyy.yyy.yyy
y…y = DHCP Server IP address
DHCP is not responding to renewal
attempts (at least one renewal
succeeded).
The handset failed to renew its DHCP
lease, either because the DHCP server is
not running, or because the configuration
has been changed by the administrator.
The handset will attempt to negotiate a
new lease, which will either work, or
change to one of the above DHCP errors
(1-4).
DHCP NACK Error
yyy.yyy.yyy.yyy
y…y = DHCP server IP address
DHCP server explicitly refused
renewal.
The DHCP lease currently in use by the
handset is no longer valid, which forces
the handset to restart. This problem
should resolve itself on the restart. If it
does not, the problem is in the DHCP
server.
DL not on sector
Handset software download files
are incorrect or corrupted.
Download new software from the
SpectraLink site per Chapter 7 Software
Maintenance.
DO NOT POWER
OFF
The handset is in a critical section
of the software update.
None. Do not remove the Battery Pack or
attempt to power off the handset while
this is displayed. Doing so may require
the handset to be returned to Polycom to
be recovered.
Duplicate IP
The handset has detected another
device with its same IP address.
If using DHCP, check that the DHCP
server is properly configured to avoid
duplicate addresses.
If using Static IP, check that the handset
was assigned a unique address.
Erase Failed
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Download process failed to erase
the memory in the handset. This
operation will retry.
Operation will retry but may eventually
report the error "int. error: 0F." Power
cycle the handset.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Message
Erasing Memory
Description
Handset has determined that a
download should occur and is
erasing the current software from
memory. This message also
displays a progress bar. When the
progress bar fills the display line the
erase operation is complete.
Action
None. When the progress bar fills the
display line the erase operation is
complete.
[error details]
A fatal software error is detected.
All handset operation is halted and
any call is lost.
This message appears during Halt on
Error mode. An error message displays.
Note the message details and power
cycle the handset.
Fatal Error
Err Code ####
The handset has detected a fault
from which it cannot recover.
Record the error code so it can be
reported. Turn the handset off then on
again. If error persists, try registering a
different handset to this telephone port. If
error still persists, contact Polycom
technical support and report the error.
Files too big
Handset software download files
are incorrect or corrupted.
Download new software from the
SpectraLink site per Chapter 7 Software
Maintenance.
Flash config error
Handset internal configuration is
corrupt.
Perform "Restore Defaults" operation via
Admin menu or reprogram with the
Handset Administration Tool.
Initializing …
The handset is performing power
on initialization.
None. This is informational only.
Internal Err. # #
The handset has detected a fault
from which it cannot recover.
Record the error code so it can be
reported.
Turn the handset off then on again.
If error persists, try registering a different
handset to this telephone port.
If error still persists, contact Polycom
Technical Support and report the error.
Invalid Usr/Pwd
When WPA2-Enterprise or Cisco
FSR is selected, the handset failed
to connect due to incorrect device
credentials or unavailability of
authentication server. If the error is
because of the incorrect device
credentials then the username or
password doesn’t match with those
configured on the authentication
server.
Verify that the required credentials
{username, password} are created on the
authentication server and should match
the handset. This may also happen when
the authentication server is not reachable
while doing the EAP authentication. Make
sure the authentication server is active
and reachable from the WLAN access
points/controller at all times.
Error!...
78
Do not turn the handset off during this
operation.
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Troubleshooting
Message
Multiple GW Reg
yyy.yyy.yyy.yyy
Description
y…y = Gateway IP address
Handset received responses from
multiple gateways; displays IP
address of one responding
gateway.
Action
Check each SpectraLink 8000 Telephony
Gateway for the handset’s MAC address
on the Telephone Line Configuration
screen. Delete any duplicate entries
leaving only one entry on the correct
Telephone Gateway and port for this
handset.
Multiple GW Res
More than one SpectraLink 8000
SVP Server has responded.
Caused by two or more handsets sharing
the same IP address. Assign unique IP
addresses to each handset.
Must Upgrade SW!
Handset software is incompatible
with hardware.
Download new software from the
SpectraLink site per Chapter 7 Software
Maintenance.
Net Busy
xxxxxxxxxxxx
x…x = AP MAC address
Handset cannot obtain sufficient
bandwidth to support a call;
displays MAC of failing AP.
Try the call again later.
No 802.11a Subbands Enabled
'a' radio selected but no sub-bands
are enabled
Configure 'a' radio sub-bands from
Admin menus
No 802.11 Subbands Enabled
'b/g radio selected but no subbands are enabled
Configure 'b/g' radio sub-bands from
Admin menus
No APs Heard
The handset is unable to hear
beacons/probes from any AP in the
network in site survey mode.
Verify that network is properly configured and the
handset is able to hear beacons from the AP.
No DHCP Server
Handset is unable to contact the
DHCP server.
Check that DNCP is operational and
connected to wireless LAN or use Static
IP configuration in the handset.
No Func Code
Handset software download files
are incorrect or corrupted.
Reconfigure the handset to gain access to
the wireless LAN and download new
code.
No GW Response
yyy.yyy.yyy.yyy
y…y = Gateway IP address
Handset has lost contact with the
SpectraLink 8000 Telephony
Gateway.
Verify that the SpectraLink 8000
Telephony Gateway is properly
configured.
Handset cannot find a SpectraLink
8000 Telephony Gateway.
Handset not registered on
SpectraLink 8000 Telephony
Gateway.
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SpectraLink 8000 Telephony
Gateway is not working
Verify that the SpectraLink 8000
Telephony Gateway is powered on. If so,
follow standard SpectraLink 8000
Telephony Gateway troubleshooting
procedures.
No LAN connection at the AP or
SpectraLink 8000 Telephony
Gateway.
Verify SpectraLink 8000 Telephony
Gateway connection to LAN and all APs.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Message
No Host IP
Description
The handset is configured for “static
IP” (as opposed to “use DHCP”)
and no valid host IP address (the
handset’s IP address) has been
entered.
Action
Enter a valid IP address in the
configuration settings or change to “use
DHCP.”
No IP Address
Invalid IP.
Check the IP address of the handset and
reconfigure if required.
No Net Access
Cannot authenticate / associate
with AP.
Verify the AP configuration.
Verify that all the WEP settings in the
handset match those in the APs.
No Net Found
No APs
This indicates that the handset
cannot find any access points and
has no additional information to
display as to why. Possible
problems are enumerated below.
No radio link.
Verify that the AP is turned on.
No SSID – Auto-learn not
supported (or)
Verify the SSID of the wireless LAN and
enter or Auto-learn it again if required.
See SpectraLink 8020/8030 Wireless
Telephone Configuration section.
Incorrect SSID.
AP does not support appropriate
data rates.
Check the AP configuration against
Configuration Note for AP.
Out of range.
Try getting closer to an AP. Check to see
if other handsets are working within the
same range of an AP. If so, check the
SSID of this handset.
Incorrect Security settings.
Verify that all the security settings in the
WT match those in the APs.
No Net Found
xxxxxxxxxxxx yy
x…x = AP MAC address
yy = AP signal strength
Handset cannot find a suitable
access point; displays MAC and
signal strength of “best” nonsuitable AP found.
Check AP and handset network settings
such as SSID, Security, Reg domain and
Tx power. Ensure APs are configured per
Configuration Note. Try Site Survey
mode to determine more specific cause.
No Reg Domain
Regulatory Domain not set.
Configure the Regulatory Domain of the
handset.
No PBX
No communication with host
telephone system.
Displays before the system has
synchronized ports with the host
telephone system. Should disappear
when the ports are correctly wired and
programmed.
Make sure the proper PBX switch has
been selected within the SpectraLink
8000 Telephony Gateway.
No Server IP
In the case of static IP
configuration, the handset failed to
find the call server IP.
Verify that call server info is properly
configured on the handset.
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Troubleshooting
Message
No SSID
Description
Attempted to run site survey
application without an SSID set.
Action
Configure an SSID in the Admin menu.
No SW found
A required software component has
not been identified.
Check that the correct software has been
downloaded and is available.
No TFTP
Response
The handset could not get the TFTP
server to respond.
The handset will continue to boot without
checking if its current code is the latest
available. Check that the TFTP server is
operational. If the wireless telephone is
using DHCP, check that the DHCP
options are set correctly.
No WPA
PassPhrase
This error only appears when the
Admin Menus are exited. The
handset is configured for WPA-PSK
or WPA2-PSK and no pass phrase
or shared key has been entered.
Enter the pass phrase or pre-shared key
and restart the handset
Not Installed!
A required software component is
missing.
Check that all required software files are
on the TFTP server, if over-the-air
downloading is being used. If the error
repeats, contact Polycom Technical
Support.
Press END to quit
The handset is waiting to acquire
bandwidth required for voice
communication.
Press END or wait until bandwidth is
available.
Prom Bad Length
The handset software downloaded
files that are incorrect or corrupted.
Download new software from the OEM
site per Software Maintenance.
Restarting…
The handset is in the process of
rebooting. There will be a 20second delay in an attempt to let
potential network/system errors
clear.
None.
Select License
The correct protocol has not been
selected from the license set.
Using the Admin menu, select one
license from the set to allow the phone to
download the appropriate software.
Server Busy
Handset is attempting to download
from a Download Master that is
busy downloading other handsets
and refusing additional downloads.
None. The handset will automatically retry
the download every few seconds.
Service
Unavailable.
Restarting …
An error has caused the handset to
lose the call. It is now making its
best effort to restart and return to
standby mode.
Occurs during Restart on Error mode. The
handset is attempting to register with the
PBX and resume normal operation. Error
details may be available through the
syslog server and by download with the
Handset Administration Tool.
Storing Config
Handset is storing changes to
handset configuration.
None. Informational only. The handset
may display this briefly following a
configuration change or software
download.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Message
System Busy
yyy.yyy.yyy.yyy
Description
y…y = SVP Server/Telephony
Gateway IP Address
Gateway or SVP server has
reached call capacity; displays IP
address of Gateway/SVP Server.
Action
All call paths are in use. Try the call again
in a few minutes.
System Locked
(with Busy Tone)
Gateway is locked.
Try the call again, the system has been
locked for maintenance.
TFTP ERROR(x):yy
A failure has occurred during a
TFTP software download. (x) = The
file number which was being
downloaded; yy is an error code
describing the particular failure.
Possible error codes are:
Error code 01, 02 or 07 - check the TFTP
server configuration.
01 = TFTP server did not find the
requested file.
Error code 81, the handset will attempt to
download the file again.
For other messages, power off the
handset, then turn it on again to retry the
download. If the error repeats, note it and
contact Polycom technical support.
02 = Access violation (reported
from TFTP server).
07 = TFTP server reported "No
such user" error.
81 = File put into memory did not
CRC.
FF = Timeout error. TFTP server
did not respond within a specified
period of time.
Too many errors
The handset continues to reset and
cannot be recovered.
Fatal error. Return handset to Polycom.
Unknown
xx:yy:zz
A phrase is missing from the phintl
file.
Download new software from the
SpectraLink site per Chapter 7 Software
Maintenance.
Updating …
The handset is internally updating
its software images
None. The handset may do this briefly
after a download. This is informational
only.
Updating Code
Handset is downloading new
software into memory. The number
icons at the bottom of the display
indicate which file number is
currently being downloaded. This
message also displays a progress
bar. When the progress bar fills the
display line the update operation is
complete on that file.
None. When the progress bar fills the
display line the update operation is
complete on that file.
Appears the first time the handset
is powered on and upon restoring
default settings.
No action needed. Allow handset to
restart automatically.
Updating Options
82
Do not turn the handset off during this
operation.
1725-36030-001_F.doc
Troubleshooting
Message
Wrong Code Type
Waiting
1725-36030-001_F.doc
Description
The software loaded into the
handset is the wrong type for this
model handset.
Action
Verify the license type is set correctly.
Handset has attempted some
operation several times and failed
and is now waiting for a period of
time before attempting that
operation again.
None. The handset is waiting for a
specified period of time before attempting
that operation again.
If the license type is correct, replace the
software image on the TFTP server with
the software that is correct for the handset
model.
83
Appendix A: Regulatory
Domains
This table details the specifications for regulatory domain settings.
Polycom recommends that you check with local authorities for the
latest status of their national regulations for both 2.4 and 5 GHz
wireless LANs.
Domain
Identifier
01
802.11 Mode
n/a
100mW (+20dBm)
5.1500 – 5.2500 GHz
36 – 48
No
50mW (+17dBm)
5.2500 – 5.3500 GHz
52 – 64
Yes
5.4700 – 5.7250 GHz
100 – 140
Yes
5.7250 – 5.8250 GHz
149 – 161
No
1 – 13
n/a
5.1500 – 5.2500 GHz
36 – 48
No
5.2500 – 5.3500 GHz
52 – 64
Yes
5.4700 – 5.7250 GHz
100 – 140
Yes
1 – 13
n/a
5.1500 – 5.2500 GHz
36 – 48
No
5.2500 – 5.3500 GHz
52 – 64
Yes
1 – 13
n/a
5.1500 – 5.2500 GHz
36 – 48
No
5.2500 – 5.3500 GHz
52 – 64
Yes
1 – 13
n/a
5.1500 – 5.2500 GHz
36 – 48
No
5.2500 – 5.3500 GHz
52 – 64
Yes
5.4700 – 5.6500 GHz
100 – 124
Yes
5.7250 – 5.8250 GHz
149 – 161
No
g only
b & b/g mixed
a
05
1 – 11
g only
b & b/g mixed
a
04
Max. Power Limit
(peak power)
g only
b & b/g mixed
a
03
DFS
Required?
g only
b & b/g mixed
a
02
Channels
Band
g only
b & b/g mixed
a
1725-36030-001_F.doc
Countries
US
Canada
Brazil
100mW (+20dBm)
Europe
Australia
100mW (+20dBm)
Japan
100mW (+20dBm)
Singapore
100mW (+20dBm)
Korea
100mW (+20dBm)
85
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
Domain
Identifier
06
802.11 Mode
Channels
DFS
Required?
1 – 11
n/a
5.2500 – 5.3500 GHz
52 – 64
Yes
5.4700 – 5.7250 GHz
100 – 140
Yes
5.7250 – 5.8500 GHz
149 – 165
No
1 – 13
n/a
100mW (+20dBm)
5.1500 – 5.2500 GHz
36 – 48
No
50mW (+17dBm)
5.2500 – 5.3500 GHz
52 – 64
Yes
5.4700 – 5.7250 GHz
100 – 140
Yes
5.7250 – 5.8250 GHz
149 – 161
No
1 – 11
n/a
5.1500 – 5.2500 GHz
36 – 48
No
5.2500 – 5.3500 GHz
52 – 64
Yes
5.7250 – 5.8500 GHz
149 – 161
No
Band
g only
b & b/g mixed
a
07
g only
b & b/g mixed
a
08
g only
b & b/g mixed
a
86
Max. Power Limit
(peak power)
Countries
Taiwan
100mW (+20dBm)
Hong Kong
100mW (+20dBm)
Mexico
India
100mW (+20dBm)
1725-36030-001_F.doc
Appendix B: Minimum
Software Requirements for
Rev C Handsets
Recent hardware changes affect the Polycom SpectraLink 8020/8030
Wireless Telephones. The affected products can be identified by a
“Rev C” on the label.
The changes require the minimal software version 122.024 to run on
the handset.
The default software installed at the factory will not allow older
versions of code to be downloaded to these handsets, either over the
air or via the Handset Administration Tool (HAT).
If a site is set up to download older code over the air (from a TFTP
server), Rev C handsets will silently fail to download the code, will
boot to the functional code currently installed and will display a
download icon with a strikeout (X) through it to indicate the
download failed due to incompatible software. For more information
on the failed download icon, please refer to the Status Icons section in
Chapter 1 of the SpectraLink 8020/8030 Wireless Telephone User Guide
with SpectraLink Radio Protocol (SRP).
If a system administrator attempts to download down-rev code to the
phone using the HAT tool, HAT will display an error and fail to
download the code.
Note that due to this behavior, it is possible that a site may be running
older code on pre- Rev C handsets and newer code on Rev C
handsets. This is an acceptable configuration, but users should be
aware that there may be slight changes in behavior with different
versions of software.
1725-36030-001_F.doc
87
Index
A
O
Access point
Coverage ........................................................... 56
Coverage test .................................................... 65
Audio problems .................................................... 73
Obstructions .......................................................... 72
Out of range ........................................................... 71
R
C
Regulatory Domain .............................................. 35
Restore Defaults .............................................. 37, 41
Capacity ................................................................. 71
Checking code ....................................................... 69
Customer Support ..................................................4
S
D
Dial tone ................................................................. 73
Download messages
Failure or Recovery .......................................... 70
Normal............................................................... 69
E
Erasing memory .................................................... 69
H
Hotline ......................................................................4
M
Modes, Wireless Telephone................................. 18
N
Status messages ..................................................... 74
T
Transmission obstructions ................................... 72
U
Updating code ....................................................... 69
User Preferences.................................................... 21
W
Wireless Telephone
Audio problems ............................................... 73
Configuration problems .................................. 72
Configure Preferences ..................................... 21
Dial tone problems ........................................... 73
Infrastructure problems .................................. 72
Problems with................................................... 71
Status messages ................................................ 74
No dialtone ............................................................ 73
1725-36030-001_F.doc
89
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