Technical Support Frequently Asked Questions

Technical Support Frequently Asked Questions
All Products
Question:
I’m having problems with my pump, and it’s after your business hours. Where can I go for help?
Answer:
Check the owner’s manual. Most of our manuals have a trouble-shooting guide in the manual. If the owner’s manual does not have a trouble-shooting guide, go to any product page on this site and select Downloads, a general troubleshooting guide for all products is located at the
bottom of any downloads page for downloading.
Question:
If I cut the cord off of my pump, does it void the warranty?
Answer:
The warranty is still valid as long as there is 3 feet of cord length from the pump to the cord end.
Question:
What size pump should I buy?
Answer:
If this is a replacement pump, look at the horsepower of your existing pump and replace it with a pump with the same horsepower as your
existing pump. If this is a new installation, talk to the plumbing department at your local retailer or contact our technical support line at
1.888.956.0000 for assistance.
Clean Water and Irrigation Products
Question:
The carton says my pump is self-priming does that mean I never have to prime the pump?
Answer:
The pump MUST be primed initially. See the owner’s manual for priming instructions. Once it is primed the pump is designed to keep water
over the eye of the impeller and therefore allows the pump to re-prime itself. If the pump loses prime, check the troubleshooting section of the
manual for solutions or call our Technical Support Specialists at 1.888.956.0000.
Question:
My new pump isn’t turning off. What’s wrong?
Answer:
You MUST set up your pump to MATCH the voltage of your power supply. Please follow the instructions in the manual for selecting the proper
voltage on your pump. If your pump is set to 230 Volts and your power source is 115 Volts, you pump will run at approximately half the performance rate and isn’t producing enough pressure to turn off.
9255 Coverdale Road, Fort Wayne, Indiana 46809 USA
franklinwater.com
Clean Water and Irrigation Products Continued
Question:
Can I leave my sprinkler pump outside?
Answer:
No. The sprinkler pump is not weather proof. The motor must not be exposed to the elements. We recommend using an enclosure such as a
dog house type enclosure to protect your sprinkler pump during the summer months. Pumps can be damaged if not properly winterized.
Question:
My new pump is getting real hot. What’s wrong?
Answer:
You MUST set up your pump to MATCH the voltage of your power source. Please follow the instructions in the manual for selecting the proper
voltage. If your pump is set to 230 Volts and your power source is 115 Volts, your pump will run at approximately half the performance rate and
will keep running because enough pressure isn’t built up to shut the pump off. If your pump is set to 115 Volts and your power source is 230
Volts, the pump will shut off unexpectedly due to thermal overload. Serious damage can occur to the pump!
Question:
My pressure switch is chattering - do I need a new pressure switch?
Answer:
Actually the answer to this problem is never the pressure switch. The pressure switch is reacting to a change in internal pressure. Please contact
our Technical Support Specialists at 1.888.956.0000 to help you troubleshoot this.
Question:
My pump keeps turning off and on - what’s wrong?
Answer:
Actually the answer to this problem is never the pressure switch. The pressure switch is reacting to a change in internal pressure. Please
contact our Technical Support Specialists at 1.888.956.0000 to help you troubleshoot this.
9255 Coverdale Road, Fort Wayne, Indiana 46809 USA
franklinwater.com