Avaya Headset Profiles

Avaya 96XX Series IP Deskphone and
H100 Video Collaboration Station
Headset Profiles
CompasID 161864
Issue 11
September 14, 2015
Avaya - Proprietary - This document contains proprietary information of Avaya and is not to be disclosed or
used except in accordance with applicable agreements. Copyright 2013 Avaya Inc. All rights reserved
1. Introduction
Headset technology has significantly evolved over the years to include Wideband audio performance,
wireless transmission methods such as DECT™ or Bluetooth®, active noise cancelling as well as
integrated signaling methods. Each individual vendor attempts to design a product that will provide
good acoustic performance when connected to many different phone types.
At Avaya, audio quality is important to us. Our research has shown that with such a variety of headset
technologies, the best level of audio quality is achieved through customized headset audio tunings
developed in partnership with headset vendors.
2. Headset Profiles Feature
Beginning with the Avaya one-X® Deskphone SIP 6.3 release of software which operates on the
9601/9608/9611G/9621G/9641G phones, and continuing development with the H100 Series Video
Collaboration Stations, Avaya has introduced the concept of "Headset Profiles". These headset
profiles are the result of extensive acoustic lab testing and development in partnership with headset
vendors to ensure that the acoustic performance of the endpoint and a vendor’s headset are ideally
configured to provide a best-in-class audio experience.
Headset Profile Development
Headset Profiles for wired, USB and Bluetooth devices are developed during testing by Avaya and
headset vendors in partnership with the Avaya DevConnect Program. DevConnect Application Notes
as well as the headset Vendor user guides should be consulted for cabling and configuration of the
headsets.
Headset Connection Options
Avaya Endpoints often support a variety of headset connection options such as a standard 4-wire
connectivity to the headset jack (all 96XX and H100 models), Bluetooth® (9641G and H100 models)
and USB (H100 models).
When a headset is paired via Bluetooth® or plugged in via USB, the endpoint is able to determine the
vendor and model of headset that is being used and apply the appropriate gain and equalization
automatically. If the headset is connected to the standard 4-wire headset connector, the Headset
Profile can be set by your Administrator or selected by the end user.
Wired Headset Profile Section
The wired Headset Profile feature on the 9601/9608/9611G/9621G/9641G IP Deskphones running
SIP can be found at the following menu location:
Home (Settings) -> Options & Settings -> Advanced Options -> Headset Profile
The Headset Profile feature on the H100 Series Video Collaboration Stations can be found at the
following location:
Home -> Settings ("gear" symbol) -> Call Settings -> Headset Profile
By default the Headset Profile menu list names are "Profile 1", "Profile 2", “Profile 3” etc. with the
default being Profile 1. A system administrator can customize this list to provide specific headset
model names so it is easier for end users to identify which Profile to select from the menu.
In the 46xxsettings.txt file that is obtained by the endpoint during boot, the following parameters are
available:
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SET HEADSET_PROFILE_DEFAULT "1"
If HEADSET_PROFILE_DEFAULT is not configured the default is 1. The range for the default
value is 1 through 8.
SET HEADSET_PROFILE_NAMES "name1,name2,name3,name4,name5,name6,name7,name8"
There are 8 different profiles that can be named or left blank.
Example 46xxsettings.txt file usage:
SET HEADSET_PROFILE_DEFAULT "1"
SET HEADSET_PROFILE_NAMES "Default,HW251N,HW291N,VXI4010,GN2000,PRO9470,SAVIW730,"
Please note that Profiles 6, 7 and 8 are designed to work with wireless headsets that have active
audio processing in the headset itself. When these particular profiles are selected, sidetone is turned
off on the endpoint. The volume control on the endpoint is also disabled when these profiles are being
used, and the volume control on the headset itself must be used to adjust receive audio levels.
Disabling the phone volume control ensures the optimal signal to noise performance.
During initial configuration some wireless headsets will perform an automated test and adjust audio
levels to match the characteristics of the associated phone. After making changes to the Headset
Profile it is therefore advisable to review and re-run the configuration of the wireless headset as per
the vendor instructions. If the headset has selectable settings for Narrowband or Wideband audio
capability, select Wideband if Wideband codecs are used in your VoIP network and if your DECT™ or
Bluetooth® wireless spectrum has the capacity for the required radio bandwidth.
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3. Compatibility Table
The table below will be updated as additional testing is completed by headset vendors in partnership
with the Avaya DevConnect Program. DevConnect Application Notes as well as the headset Vendor
user guides should be consulted for cabling and configuration of the headsets.
Headset
Profile
1
Vendor
Model (Cable)
Configuration Notes
Default
-
2
2
3
3
4
Plantronics
Sennheiser
Plantronics
Sennheiser
Jabra
HW251N/HW261N (HIS)
SH330/350, CC510/550 (CAVA-31)
HW291N/HW301N (HIS)
Circle™ SC 230/260 (CAVA-31)
BIZ™ 2400 (GN1216)
4
4
Sennheiser
VXI
5
Jabra
Century™ SC 630/660 (CAVA-31)
CC Pro™ 4010V DC, CC Pro™
4021V DC (OmniCord-V)
GN2000 (GN1216)
Profile 1 is equivalent to the headset tuning of the
Avaya one-X® Deskphone SIP 6.2 revision of
software.
Foam ear cushions recommended (see note below).
Model 2486-820-104 tested using GN1216 cable
setting of 5.
OmniCord cable on setting 2
6
7
Jabra
Plantronics
PRO™ 9470 (14201-33)
CS500™ Series:
CS510, CS520, CS530, CS540
(APV-63)
7
Plantronics
Savi® 700 Series:
W710, W720, W730, W740, W745
(APV-63)
8
Sennheiser
8
Sennheiser
DW Pro1/Pro2, SD Pro1/Pro2
(CEHS-AV03/AV04)
DW Office, SD Office
(CEHS-AV03/AV04)
Model 2003-820-104 tested using GN1216 cable
setting of 5.
Microphone TX Level 7
96x1 SIP R6.3.0: Base Configuration:
“Speaking Volume” and “Listening Volume” at 3
“Configuration Switch” at position A
96x1 SIP R6.3.1, R6.4.x, H1XX: Base Configuration:
“Speaking Volume” and “Listening Volume” at 2
“Configuration Switch” at position A
96x1 SIP R6.3.0: Base Configuration:
“Speaking Volume” and “Listening Volume” at 3
“Configuration Switch” at position A
96x1 SIP R6.3.1, R6.4.x, H1XX: Base Configuration:
“Speaking Volume” and “Listening Volume” at 2
“Configuration Switch” at position A
Base Configuration: Interface switch "A", Mic Vol
5.5, Wideband Enabled
Base Configuration: Interface switch "A", Mic Vol
4.0, Wideband Enabled
Note – Many headsets are provided from the factory with foam ear cushions that can be replaced with
leatherette cushions. Leatherette cushions provide a more complete seal to the pina of the user's ear
resulting in better noise isolation, but as well as an increased bass frequency response. The test
results provided in the table above are with the default cushions provided.
4. Maximum Sound Levels
Headset users are often concerned with the maximum sound level that can be experienced. During
Avaya acoustic testing of wired and wireless headsets we validate that the phone/cable/headset
combination meets the required Long Term Disturbances (Maximum Sound Pressure Level) as
recommended by UL-60950 of less than 118 dBA for a 0.5 second duration.
Long Term Audio Exposure or Time Weighted Average management is a feature that monitors
acoustic levels over the period of minutes/hours and adjusts listening levels accordingly to protect the
headset user from long term hearing damage. This audio level management capability is provided by
a number of wireless headset products that have Digital Signal Processing (DSP) capability in the
wireless headset itself.
Please contact your headset vendor for more information on long term exposure protection.
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