8018 DeskPhone User Manual - Alcatel

OpenTouch™ Suite for MLE
8018 DeskPhone
User Manual
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8018 DeskPhone
Introduction
Thank you for choosing our DeskPhone. We hope it will give you entire satisfaction.
This model offers enhanced ergonomical features for more effective communication.
This manual describes the services offered by the 8018 DeskPhone connected to an OmniPCX
Enterprise system.
The labels and icons presented in this document are not contractually binding and may be modified
without prior warning.
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8018 DeskPhone
1.5
1.6
1.7
1.8
1.9
1.10
CHANGING OR UPDATING THE PHONE LABEL .......................................................................................8
STATUS ICONS / CALL ICONS ..............................................................................................................8
FEATURES KEYS ................................................................................................................................8
PREPROGRAMMED KEYS ....................................................................................................................9
ALPHABETIC KEYBOARD ....................................................................................................................9
CALL MANAGEMENT SCREEN ..........................................................................................................10
2 USING YOUR TELEPHONE ............................................................................................................11
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
CONSULTING THE CALL LOG .............................................................................................................11
MAKING A CALL ...............................................................................................................................11
RECEIVING A CALL ...........................................................................................................................12
USING THE TELEPHONE IN 'HANDS FREE' MODE .................................................................................12
ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (HANDSET LIFTED) - LOUDSPEAKER. .........12
CALLING YOUR CALLER BY NAME (COMPANY DIRECTORY) ..................................................................13
MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS .............................................................................13
REDIALING ......................................................................................................................................13
CALL BACK AN UNANSWERED CALL ..................................................................................................13
REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY .................................................14
RECEIVING INTERCOM CALLS..........................................................................................................14
SENDING DTMF SIGNALS ...............................................................................................................15
MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU...........................................................................15
3 DURING A CONVERSATION...........................................................................................................16
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
MAKING A SECOND CALL DURING A CONVERSATION ...........................................................................16
ANSWERING A SECOND CALL DURING A CONVERSATION ....................................................................16
SWITCHING BETWEEN CALLS (BROKER CALL) ...................................................................................17
TRANSFERRING A CALL ....................................................................................................................17
THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) .....................17
TALK SIMULTANEOUSLY TO MORE THAN 2 CALLERS...........................................................................17
PLACING A CALL ON HOLD (HOLD) ....................................................................................................18
PLACING AN OUTSIDE CALL ON HOLD (PARKING) ...............................................................................18
INTRUSION INTO AN INTERNAL CONVERSATION ..................................................................................18
ADJUST AUDIO VOLUME .................................................................................................................19
SIGNAL MALICIOUS CALLS ..............................................................................................................19
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4 SHARING .........................................................................................................................................20
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
ANSWERING THE GENERAL BELL ......................................................................................................20
MANAGER/ASSISTANT FILTERING .....................................................................................................20
CALL PICK-UP .................................................................................................................................20
HUNTING GROUPS............................................................................................................................21
CALLING AN INTERNAL CALLER ON HIS/HER PAGER ...........................................................................21
ANSWERING A CALL ON YOUR PAGER ...............................................................................................21
CALLING A CALLER ON HIS/HER LOUDSPEAKER .................................................................................22
SENDING A WRITTEN MESSAGE TO AN INTERNAL CONTACT .................................................................22
SEND A VOICE MESSAGE COPY .........................................................................................................23
SENDING A RECORDED MESSAGE TO A NUMBER OR A DISTRIBUTION LIST ..........................................23
BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP .....................................23
5 KEEP IN TOUCH ..............................................................................................................................24
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) ...................................................24
FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE ..........................................................24
WHEN YOU RETURN, CONSULT RECORDED MESSAGES .......................................................................24
FORWARDING CALLS TO YOUR PAGER ..............................................................................................24
FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL ('FOLLOW ME') .......................................25
APPLYING A SELECTIVE FORWARD ....................................................................................................25
CANCELLING ALL FORWARDS ...........................................................................................................25
CANCELLING A SPECIFIC FORWARD ..................................................................................................25
FORWARDING CALLS .......................................................................................................................25
DO NOT DISTURB ...........................................................................................................................26
LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS ...............................................................26
CONSULTING WRITTEN MESSAGES ..................................................................................................27
6 MANAGING YOUR CHARGES ........................................................................................................28
6.1 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS ..............................................................28
6.2 FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR TERMINAL ....28
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7 PROGRAMMING YOUR TELEPHONE ............................................................................................29
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
7.11
7.12
7.13
7.14
7.15
7.16
7.17
7.18
7.19
7.20
7.21
7.22
INITIALIZING YOUR VOICE MAILBOX ...................................................................................................29
CUSTOMIZING YOUR VOICE GREETING ...............................................................................................29
MODIFY THE PASSWORD FOR YOUR PHONE SET .................................................................................29
MODIFY THE PASSWORD FOR YOUR VOICE MAILBOX ..........................................................................30
ADJUSTING THE AUDIO FUNCTIONS ...................................................................................................30
ADJUSTING THE CONTRAST OF THE DISPLAY .....................................................................................31
SELECTING THE WELCOME PAGE ......................................................................................................31
SELECTING LANGUAGE ....................................................................................................................31
PROGRAM THE KEYS FOR THE PERSO PAGE ......................................................................................32
PROGRAMMING DIRECT CALL KEYS (PROGRAMMED KEYS WITH LEDS AND F1/F2 KEYS) ....................32
MODIFY THE PROGRAMMED KEY .....................................................................................................32
DELETE A PROGRAMMED KEY .........................................................................................................33
PROGRAMMING AN APPOINTMENT REMINDER...................................................................................33
IDENTIFY THE TERMINAL YOU ARE ON ..............................................................................................34
LOCK / UNLOCK YOUR TELEPHONE .................................................................................................34
INSTALLING A USB ACCESSORY (HEADSET, HANDSFREE, LOUDSPEAKER) .......................................34
CALL THE ASSOCIATED SET ............................................................................................................34
FORWARD YOUR CALLS TO THE ASSOCIATED NUMBER .....................................................................34
MODIFY THE ASSOCIATED NUMBER .................................................................................................35
THE TANDEM CONFIGURATION ........................................................................................................35
CREATE, MODIFY OR CONSULT YOUR INTERCOM LIST (MAX. 10 NUMBERS) ........................................35
CONTACTING YOUR ADMINISTRATOR ...............................................................................................35
8 GUARANTEE AND CLAUSES.........................................................................................................36
8.1 SAFETY INSTRUCTIONS ....................................................................................................................36
8.2 REGULATORY STATEMENTS .............................................................................................................37
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8018 DeskPhone
1 Getting to know your telephone
1.1 8018 DeskPhone
LED

Flashing blue: Arrival of a new call /
Appointment alarm.


Handset
Monochrome graphical screen
with backlit (128x64 pixels).
6 dedicated functions keys.
Navigation


Stable foot
3 preprogrammed keys with
Led and paper icon: Alphanumeric key, F1, F2.
4 programmable keys with Led
and paper label.
USB connector for headset.
Permanent feature keys: quick
access to the phone's main features.
Loudspeaker
Your phone has 4 programmable keys with led and paper label. These keys are use to program a direct
call. You can use the paper to describe the key.
1.2 Description of the connectors
10/100/1000 Gigabit Ethernet connector (LAN).
10/100/1000 Gigabit Ethernet connector (PC).
DC power jack for an external power adaptor.
RJ9 connector for a corded handset.
Add-on module connector.
USB connector for headset.
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1.3 Welcome screens
You can access all of your phone's features from these screens. The default display has three pages
that you can access by selecting the corresponding tab at the top of the screen with the navigation keys.
The selected page is highlighted.
o
o
o



Menu.
Perso.
Info.
Menu page:
Contains all features and applications, which are accessed by pressing the key corresponding to
the desired feature or application. From this page, it is possible to adjust the ringer volume,
program the time of an appointment, lock the terminal, define the default page displayed and
access telephone functions such as calling back one of the last numbers or intercepting calls.
Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
Info page:
Contains information on the telephone and the status of its functions: name, telephone number,
number of messages, activation of transfer function, appointment reminder, etc.

Transfer icon:
Press the key next to this icon allows you to program or change the transfer function.

Press the key in front of the label to select the corresponding feature.
1.4 Navigation
OK key:
 Use to validate your choices and options while
programming or configuring.
 Use to validate an edited text.
 Use to switch off/on the screen when the phone is in idle
mode.
Left-right navigator:
 Use to move from one page to another and display
information about current calls (call in progress, calls on
hold, incoming call).
 Use to navigate into a text box.
Up-down navigator:
Use to scroll through the content of a page.
Back/Exit/Backspace key
 Use this key to go back to the previous step.
 Use this key to go back to the homepage (long press).
 Use this key to delete one number or character at a time.
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1.5 Changing or updating the phone label
2
1
Removing the phone label
 Lift the protective cover at the notch and slide it up to take it out of its
housing.
 Remove the phone label in the same way.
 Update or replace the phone label.
Inserting the phone label
 Insert the phone label from the top end, making sure it is placed
correctly behind the notches.
 Put the protective cover back in the same way.
1.6 Status icons / Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Headset connected.
Telephone locked.
Appointment programmed.
Incoming call icon.
Call in progress icon.
Call holding icon.
1.7 Features keys
Mute and intercom key.
During a call, press this key to stop your contact from hearing you. When idle, press this
key to switch the phone to intercom mode. When you receive a call, the phone hooks off
automatically and you go straight into handsfree mode. This key lights up blue when
activated.
Turn down the volume / Lower the contrast.
Turn up the volume / Increase the contrast.
Pressing this key answers an incoming call in handsfree mode (the key is blue). When a
call is in progress, pressing this key switches from handsfree mode to headset or handset
mode.
Messaging key to access various mail services. This key flashes when you have a new
voicemail, text message or callback request.
Access the call log.
The redial key is associated with the off hook key when the phone is in idle state.
 Last number redial (short press).
 Call back one of the last 8 numbers dialed (long press).
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8018 DeskPhone
1.8 Preprogrammed keys
The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this
case, the icon of the feature is printed on the paper. Use the feature by pressing the
corresponding key. When activated, the LED corresponding to the key remains lit up.
Press the corresponding key to deactivate it.

123<>abc Alpha-numerical keypad.
Use this key to switch between alphabetic keyboard and numeric keyboard.

Programmable keys (F1 and F2 keys). A service or a direct call can be associated to these
keys.
1.9 Alphabetic keyboard
Your phone is equipped with alphanumeric keyboard. You can switch between
numeric keyboard to dial number, and alphabetic keyboard to enter text by pressing
the corresponding programmed key (usually the first programmed key).





123<>abc Switch the keyboard to the alphabetic mode by selecting the associated programmed
key. When activated, the LED corresponding to the key remains lit up.
Enter alphabetic characters.
The number pad keys have letters that you can display by successive presses. The number is
the last character in the series. Some special characters can be displayed by successively
pressing the key:
o
:% $ / ~ & ( )
o
:@ #
o
: space - _ 1
o
:+ . , ; : /
\
[ ]
?
!
= *
0
Use navigation keys to move the cursor into the text.
delete the last entered character. The alphabetic mode remains activated.
123<>abc Select the lit programmed key to return to the numeric mode.
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8018 DeskPhone
1.10 Call management screen
Incoming call icon, Call in
progress, Call on hold, …
Incoming call and
conversation presentation
screen
Soft keys: actions available
depending on the call status
Each tab corresponds to a call, the status of which is symbolized by its icon
(in progress, call on hold, arrival of new call). When a call is in progress, use
the left-right navigator to look at calls on hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the
Up and Down arrows to move up or down a page. These functions (transfer,
conference, etc.) are directly related to the status of the call consulted. For
example, the transfer function will not be available between a call in progress
or a call on hold and an incoming call.
Used to switch from a telephone screen to an application screen. For
example, it can be used while a call is in progress to search a number,
program an appointment reminder, etc.
Press the key in front of the label to select the corresponding feature.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or
waiting calls are displayed on the different line keys. It is then possible to converse with the caller of
your choice by pressing the key associated to the caller.
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8018 DeskPhone
2 Using your telephone
2.1 Consulting the call log
At any time, you can consult all answered and unanswered incoming and outgoing calls.


Press the softkey associated with the call log feature.
Consulting all calls
All calls are displayed with an icon giving information on the type of call.


Answered outgoing calls
Answered incoming calls
Unanswered outgoing calls
Unanswered incoming calls
Using the up and down navigation key to scroll through the log.
Display the contact information by pressing the key in front of the name.
Information such as the name, phone number, date and time are displayed on the screen.
You can choose to call the contact or clear the log.
Delete all call logs:

Use one of the following:

o
Press the key associated with the icon:
o
Display the contact information by pressing the key in front of the name.
Delete all
.
Press or select OK to confirm.
All call logs are deleted.
2.2 Making a call
Use one of the following:


Dial directly the number for your call.
Lift the receiver Enter the destination number.



Hands free Dial the destination number.
Programmed line key.
123<>abc Search by name (access the search by name feature by selecting the alphabetic
mode).


Redialing from the call log.
Redial last number
To make an external call, dial the outside line access code before dialing your contact number.
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If the internal or outside number does not reply:




LS announce Broadcast a message on the loudspeaker of the free terminal.
Call back Request callback to a busy terminal.
Text mail Send a written message.
Voice mail Store number to call again.
2.3 Receiving a call
Use one of the following:

Lift the receiver.


or
Take call.

Select the 'incoming call' icon
: Hands free .
.
2.4 Using the telephone in 'Hands free' mode
Terminal idle:

Press and release

Terminate your call.
You are in hands free mode.
Call in progress:


During a conversation
Press and release
You are in hands free mode.
During a conversation, you can lift the receiver without terminating the call.
2.5 Activating the loudspeaker during a conversation (handset lifted) Loudspeaker.


During a conversation.
Activate loudspeaker


The key lights up.
Adjust volume (9 levels).
Deactivate loudspeaker
The key is no longer lit.
Press and release the loudspeaker key to switch to hands free mode (light steady).
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2.6 Calling your caller by name (company directory)




123<>abc Switch the keyboard to the alphabetic mode by selecting the associated programmed
key. When activated, the LED corresponding to the key remains lit up.
Enter the name or initials or the surname and first name of your caller.
Select the type of search you want (last name, last name and first name or initials)
Display of
all the callers meeting the search criteria.
Use one of the following:
o
o
Display the previous and next names.
Select the name of the person you wish to call.
o
Modify the search.
*Name must be entered in format name / space / first name.
2.7 Make calls via your programmed call keys

Access the 'Perso' page.


Find the caller you want to call from the programmed call keys.
Select the caller
.
2.8 Redialing
Redialing the last number dialed (redial)

(short press)
Last number redial.
Call back one of the last 8 numbers dialed


(long press).
Select the number to redial from the last 8 dialed number.
Other method



Reach the 'Menu' page.
Redial list
Select the number to redial from the last 8 dialed number.
2.9 Call back an unanswered call
Callback requests




The message key flashes when you have a callback request.
Callback / xx Callbacks
Select a name or a number.
Recall
If there is only one callback request, it is displayed directly.
Call back the last caller



Reach the 'Menu' page.
Events
Last caller: Call back the last caller.
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8018 DeskPhone
List of unanswered calls

Use one of the following:
o
o





Reach the 'Menu' page.
Events
Select the type of call:
o Unanswered int call / xx Unanswered int calls
o Unanswered ext call / xx Unanswerd ext calls
Select a name or a number.
Recall
To delete the selected item.
Delete
Delete the list of unanswered calls

Use one of the following:
o
o

Reach the 'Menu' page.
Events
Select the type of call:
o Unanswered int call / xx Unanswered int calls
o Unanswered ext call / xx Unanswerd ext calls

Delete all (or use icon:
).
2.10 Requesting automatic callback if internal number is busy


Internal number busy.
Call back Callback request acknowledged.

2.11 Receiving intercom calls
You can answer a call without lifting the receiver. When you receive a call, you are automatically
connected in hands-free mode. The identity of the caller is displayed on the screen.
To activate - Terminal idle:

Corresponding LED lights up.
When your caller hangs up, interphony mode remains active.
To deactivate - Terminal idle:

The corresponding LED goes out.
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2.12 Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an
automated attendant or a remotely consulted answering machine.



During a conversation.
Use one of the following:
o Send DTMF
o Press the star key (if allowed by system configuration).
Enter DTMF code.
The function is automatically cancelled when you hang up.
2.13 Mute, so that your caller cannot hear you
You can hear your caller but he/she cannot hear you:
From the set

During a conversation.

Disable microphone

Resume the conversation
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The key lights up
.
The key is no longer lit
.
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3 During a conversation
3.1 Making a second call during a conversation



During a conversation.
New call
Number of second caller
The first call is on hold.
Other methods for calling a second caller


Dial directly the number for your call.
Name of second caller.


Select the 'Redial' function.
Programmed line key.
To cancel your second call and recover the first:



You are in conversation with the second caller and the first one is on hold.
Use one of the following:
o Enquiry off
o
Hang up.
You are on the line with your first contact.
If you make an error, hang up: your telephone will ring and you will recover your first call.
3.2 Answering a second call during a conversation


During a conversation, another person is trying to call you Name or no. of the caller displayed
for 3 seconds.
Use one of the following methods to answer the displayed call (Multiline set).

o Line key for which icon is flashing
o Take call
The first call is on hold.
.
To return to your first caller and end the conversation in progress.


The second call is ended.
To return to the first contact, use one of the following
o
Select the 'incoming call' icon
o
o
Lift the receiver.
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3.3 Switching between calls (Broker call)
During a conversation, a second call is on hold.

Select the contact on hold
is on hold.
You are in conversation with the second caller and the first one
3.4 Transferring a call
To transfer your call to another number:




During a conversation.
Calling a second person during a conversation The first call is on hold.
You can transfer the call immediately or wait for your contact to answer before transferring the
call.
Transfer
Transfer between two outside calls is not generally possible (depends on country concerned and system
configuration).
3.5 Three-way conference with internal and/or external callers (conference)


During a conversation, a second call is on hold.
Conference You are in conference mode.
Cancel conference and return to first caller (If conference is active)

End of conference.
Hang up on all caller (If conference is active)

Hang up.
After the conference, to leave your two callers talking together:


Transfer
Hang up.
3.6 Talk simultaneously to more than 2 callers
You are in a conference call with 2 callers. To add another caller to the conference:




Add
Dial the number of your caller (dial, directories, last numbers dialed...).
Your caller answers.
Insert You are on the line with the additional contact.
During a 3-way conference, you can add up to three additional participants.
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3.7 Placing a call on hold (hold)
Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.

During a conversation.

Put on hold
Your call is placed on hold
.
Recover the call on hold:

Select the call on hold
.
Common hold:
To recover your call on any telephone in your system.

During a conversation.

Hold
Your call is placed on hold
.
Recover the call on hold from any telephone:

Select the call on hold
.
3.8 Placing an outside call on hold (parking)
You can place an outside call on hold and recover the call on another telephone:


During a conversation.
Park the call
A parking announcement message is displayed on the screen of the parking destination set.
To recover the parked call:
To automatically take the parked call, pick up the handset of the parking destination set.


Reach the 'Menu' page.
Settings My services Consult Call pick up services Park/retrieve
If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the
operator.
3.9 Intrusion into an internal conversation
Your caller's line is busy. If the number is not 'protected' and if authorised, you can intrude into the call:


Intrusion
Same key to exit (Intrusion).
Protection against intrusion:


Press programmed key (The programmed key has to be configured by the system).
Enter caller's number.
Protection is cancelled when you hang up.
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3.10 Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:

During a conversation.

Adjust audio volume.
3.11 Signal malicious calls
This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by
a special message.


You receive a malicious call.
Malicious
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4 Sharing
4.1 Answering the general bell
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:


Reach the 'Menu' page.
Settings My services Consult Call pick up services Night service call pick up
4.2 Manager/Assistant filtering
System configuration allows 'Manager/Assistant' groups to be formed, so that the manager's calls can be
directed to one or more assistants.
The programmed key has to be configured by the system.
From the manager or assistant telephone:


Press programmed key
Same key to cancel.
Incoming calls are filtered by a chosen person (assistant, etc.).
Filtering is indicated on the manager's telephone by the icon corresponding to the 'screening'
programmed key.
4.3 Call pick-up
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the
call on your own telephone.
If the telephone ringing is in your own pick-up group:


Reach the 'Menu' page.
Settings My services Consult Call pick up services Group call pick up
If the telephone ringing is not in your pick-up group:



Reach the 'Menu' page.
Settings My services Consult Call pick up services Individual call pick up
Number of telephone ringing.
The system can be configured to prevent call pick-up on certain telephones.
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4.4 Hunting groups
Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.
Temporary exit from your hunting group:



Reach the 'Menu' page.
Settings My services Consult Additional services Out hunting grp
Enter your group number.
Return into your group:



Reach the 'Menu' page.
Settings My services Consult Additional services In hunting grp
Enter your group number.
Belonging to a group does not affect the management of direct calls. A specific telephone within a group
can always be called by using its own number.
4.5 Calling an internal caller on his/her pager
The number called does not answer and you know that the person called has a pager:



Dial the destination number.
Paging
Dial the destination number
Paging in progress is displayed.
Your caller can answer from any telephone in the system.
4.6 Answering a call on your pager
A call on your pager can be answered from any telephone within the system.




Your pager beeps.
Reach the 'Menu' page.
Settings My services Consult Paging Paging answer
Your extension number.
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4.7 Calling a caller on his/her loudspeaker
Your internal caller does not answer. If authorised, you can remotely activate your caller's phone:


Your caller does not reply.
LS announce You are connected to the loudspeaker on your caller's phone (if he/she has the
hands free function).
4.8 Sending a written message to an internal contact
123<>abc Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard.




Text mail /new text message /new text messages
Send
Use one of the following:
o Enter the number of the terminal to receive the message.
o 123<>abc Enter the first letters of the name.
Choose the type of message.
Sending predefined message
 Predefined msg
 Select a predefined message.
 Apply
Sending a message to complete
 To complete
 Select a predefined message to complete.
 123<>abc Complete your message.
 Apply
Sending a new message
 Msg to create
 123<>abc Write your message.
 Apply
Sending the previous message
 Previous msg
 Apply
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4.9 Send a voice message copy





Voice mail / new voice message / new voice messages
Enter your personal code Display number of new and old messages.
Consult Forward msg
Number to be called /caller's name (Spell name /
o Send Send message.
o Exit End of broadcast.
).
4.10 Sending a recorded message to a number or a distribution list







Voice mail / new voice message / new voice messages
Enter your personal code Display number of new and old messages.
Send
Record your message.
Exit End of recording.
Number to be called /caller's name (Spell name /
o Send Send message.
o Exit End of broadcast.
).
4.11 Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast
group:



Off hook.
Number of broadcast group
Speak, you have 20 seconds.
Hang up.
The message will only be broadcast on terminals not in use and which have a loudspeaker.
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5 Keep in touch
5.1 Forwarding calls to another number (immediate forward)
The number can be your home, mobile, voice mailbox or an internal extension (operator, etc.).



Select the transfer icon.
Imm fwd
Number to be called Forward is acknowledged.

You can make calls, but only the destination number can call you.
5.2 Forwarding your calls to your voice message service


Select the transfer icon.
Imm fwd to VM Forward is acknowledged.

5.3 When you return, consult recorded messages
You are notified of a new event when the message key is flashing.





new voice message / new voice messages
Enter your personal code Display name of sender, with date, time and ranking of message.
Consult Listen to message.
When you have listened to the message, do one of the following.
o Replay Replay message.
o Erase Erase message.
o Call back Call back sender of message.
o Save Archive the message.
o
/ Exit
Terminate consultation.
5.4 Forwarding calls to your pager
Callers will thus be able to contact you while you are moving around the company:

Press programmed key (The programmed key has to be configured by the system)
acknowledged.
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5.5 Forwarding your calls from the receiving terminal ('Follow me')
You wish to receive your calls in your present location.
Use the 'Follow me' function.



Select the transfer icon.
Other fwd Remote immed forward
Dial your extension number Forward is acknowledged.
If you have a key programmed with this feature, you can access the feature directly.


Press programmed key.
Dial your extension number
Forward is acknowledged.
5.6 Applying a selective forward
You can forward your primary number and your secondary number or numbers to different sets.




Reach the 'Menu' page.
Settings My services Consult Forward services
Select the number to forward
o Principal line selection
o Second line selection
Number receiving forward.
5.7 Cancelling all forwards


Select the transfer icon.
Deactivate Deactivate forward
To cancel all forwards, you can programme another type of forward too.
5.8 Cancelling a specific forward

Programmed key corresponding to type of forward (group or selective).
5.9 Forwarding calls
Callers will thus be able to contact you while you are moving around the company:




Use one of the following:
o
Select the transfer icon.
o Reach the 'Menu' page Forward
Other fwd
Select the forward type to program.
o Forward on busy
o Forward on no reply
o Forward on busy/no reply
Number receiving forward Diversion is acknowledged.
If you have a key programmed with this feature, you can access the feature directly.


Press programmed key.
Number receiving forward
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5.10 Do not disturb
You can make your terminal temporarily unavailable for all calls.




Select the transfer icon.
Do not disturb
Enter code to activate the feature.
Apply Forward is acknowledged.
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they
try to call.
To deactivate the Do not disturb feature, follow the same procedure.
5.11 Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling
you.
123<>abc Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard.




Text mail /new text message /new text messages
Fwd to text
Choose the type of message.
Sending predefined message
 Predefined msg
 Select a predefined message.
 Apply
Sending a message to complete
 To complete
 Select a predefined message to complete.
 123<>abc Complete your message.
 Apply
Sending a new message
 Msg to create
 123<>abc Write your message.
 Apply
To deactivate the forward to text feature:




Text mail /new text message /new text messages
Deact fwd text The text message is displayed.
Deactivate
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5.12 Consulting written messages
The light indicates that messages have been received.




Number of messages received.
new text message /new text messages
Read message Display name of sender, with date, time and ranking of message.
Use one of the following:
o Recall Call back sender of message.
o Save message Record message.
o Next message Next message.
o Text answer Answer with a text message.
o
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6 Managing your charges
6.1 Charging your calls directly to business accounts
You can charge the cost of your outside calls to business account numbers.




Reach the 'Menu' page.
Settings My services Consult Additional services Business account code
Number of business account.
Number required.
6.2 Finding out the cost of an outside call made for an internal user from
your terminal


Reach the 'Menu' page.
Settings My services Consult Consultation & callbacks
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7 Programming your telephone
7.1 Initializing your voice mailbox

Light flashes.


Enter your personal code then record your name according to voice guide instructions.
Your personal code is used to access your voice mailbox and to lock your telephone.
A weak personal code will be rejected by the system:
 Identical 4 digits (0000, 1111,).
 A simple sequence of 4 digits (0123, 1234,).
Make sure you choose a strong password with at least 4 digits.
7.2 Customizing your voice greeting
You can replace the greeting message by a personal message.






Voice mail / new voice message / new voice messages
Enter your personal code.
Perso options Greeting msg Perso greeting Record message.
End End of recording.
Use one of the following:
o Accept Apply.
o Restart Re-record a message.
o Replay Replay message.
To return to the default message.

Normal prompt
7.3 Modify the password for your phone set








Reach the 'Menu' page.
Settings Phone Password
Old code (4 digits).
Apply
New code (4 digits).
Apply
Enter new password again to confirm.
Apply

This code acts as a password controlling access to programming functions and the user 'Set Locking '
function (code by default: 0000).
A weak personal code will be rejected by the system:
 Identical 4 digits (0000, 1111,).
 A simple sequence of 4 digits (0123, 1234,).
Make sure you choose a strong password with at least 4 digits.
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7.4 Modify the password for your voice mailbox






Voice mail / new voice message / new voice messages
Enter your personal code.
Perso options Admin options Password My password
New code (4 digits).
Apply

As long as your voice mailbox has not been initialized, personal code is 0000.
A weak personal code will be rejected by the system:
 Identical 4 digits (0000, 1111,).
 A simple sequence of 4 digits (0123, 1234,).
Make sure you choose a strong password with at least 4 digits.
7.5 Adjusting the audio functions


Reach the 'Menu' page.
Settings Phone Ringing
Choose the tune


Select the type of call to which the ringing is to be associated.
o Internal call
o External call
Select the melody of your choice (16 tunes).



End.
To adjust other audio features.
Adjusting the ringer volume

Volume



Select the volume you want: (12 levels).
End.
To adjust other audio features.
Activate/deactivate silent mode



More
o
Silent mode
o
Silent mode
To activate.
To deactivate.
End.
To adjust other audio features.
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Activate/deactivate meeting mode (progressive ringing)



More
o
Progressive ringing
o
Progressive ringing
To activate.
To deactivate.
End.
To adjust other audio features.
Activate/deactivate discreet ring mode



More

1 beep before ringing /

1 beep before ringing /
3 beep before ringing
3 beep before ringing
To activate.
To deactivate.
End.
To adjust other audio features.
Adjust ringer volume while a call arrives

Your telephone rings.

Adjusting the ringer volume.
7.6 Adjusting the contrast of the display


Reach the 'Menu' page.
Settings Phone Contrast

Decrease or increase the contrast of the display.


7.7 Selecting the welcome page
This function is used to choose the page displayed by default on the telephone.



Reach the 'Menu' page.
Settings Phone Homepage
Select the default page (menu, perso, info, Last page visited).


7.8 Selecting language



Reach the 'Menu' page.
Settings Phone Language
Select the language of your choice.


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7.9 Program the keys for the Perso page
123<>abc Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard.
You can program the 'Perso' page keys for call numbers and functions.


Access the Perso page using the navigator.
Press the key you want to program.
To program a number




Speed dial
Enter the number.
123<>abc Enter the name of the key.
Apply
To program a function

Services
Follow information displayed on the screen.
7.10 Programming direct call keys (programmed keys with LEDs and F1/F2
keys)
The phone has four programmed keys with LEDs and a phone label, and two F1/F2 keys.

Press a programmable key if the key is not programmed yet.
To program a number



Speed dial
Enter the number.
Apply
To program a function

Services
Follow information displayed on the screen.
Write name of the key on the phone label.
7.11 Modify the programmed key


Reach the 'Menu' page.
Settings Phone Key program
Modify a programmed direct call keys (programmed keys with Leds and F1/F2 keys)


Select the programmed key to modify.
Modify
o Speed dial
o Services

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Modify a programmed key on perso page




Prog perso page
Access the 'perso ' page if necessary.
Select the programmed key to modify.
Modify
o Speed dial
o Services

7.12 Delete a programmed key


Reach the 'Menu' page.
Settings Phone Key program
Delete a programmed direct call keys (programmed keys with Leds and F1/F2 keys)


Select the key to delete.
Delete

Delete a programmed key on perso page




Prog perso page
Access the 'perso ' page if necessary.
Select the key to delete.
Delete
7.13 Programming an appointment reminder
You can define the time of a temporary reminder (one in 24 hours).




Reach the 'Menu' page.
Appoint
Enter time of appointment.
Enter the number of the phone that will be alerted at the programmed time.
The 'Appointment programmed' icon is displayed on the welcome page of the phone that will be alerted.
At the programmed time, your phone rings:

/
If your calls are forwarded to another terminal, the forward is not applied to the reminder call.
The 'Appointment programmed' icon is displayed on the welcome page of the phone that will be alerted.
To cancel your reminder request:


Reach the 'Menu' page.
Appoint Delete

The 'Appointment programmed' icon disappears from the welcome page.
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7.14 Identify the terminal you are on
The number of your telephone is displayed on the 'Info' page.
7.15 Lock / unlock your telephone
This icon indicates that the phone is locked.



Reach the 'Menu' page.
Lock
Enter your password (if requested)
Your telephone is locked/unlocked.

7.16 Installing a USB accessory (Headset, Handsfree, Loudspeaker)





Connect the accessory to the USB connector.
When you plug the accessory in the USB port, the USB accessory is automatically detected. If
necessary, you can also select the accessory type in the audio settings:
Reach the 'Menu' page.
Settings Phone USB plug
Select the type of device connected to the USB.
o Headset
o External hands-free
o External loudspeaker

7.17 Call the associated set
The number of another set can be associated with your set number (See Modify the associated number).
To call it:



Reach the 'Menu' page.
Settings My services Associate Call from assoc
Start the call.
7.18 Forward your calls to the associated number
If you have previously defined an associated number, you can forward your calls to this number.




Reach the 'Menu' page.
Settings My services Consult Associate services
Use one of the following:
o Overflow to associate For forwarding when you do not answer.
o Overflow if busy For immediate forwarding when your line is busy.
o Overflow if busy/no rep For forwarding if you do not answer or if you are busy.
o Deact ovflow to assoc To cancel the forwarding to associate function.
Apply
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7.19 Modify the associated number
The associated number can be a phone set number, the voice mail number or the pager number.






Reach the 'Menu' page.
Settings My services Associate
Enter your password.
Apply
Modify
Select the new associated number.
o Enter the new associated number Acceptance of the programming is displayed.
o Voice mail
o Speed dial
Acceptance of the programming is displayed.
7.20 The Tandem configuration
This configuration lets you group two sets under a single call number. Your set is then the main set and
the second set, usually a DECT set, is the secondary set. Each set has its own directory number, but the
tandem number is that of the main set. When you receive a call, the two sets ring simultaneously. When
one of the sets answers, the other set stops ringing. When all the lines of the main set are busy, the
secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in this
case, the tandem function will no longer be taken into account. Most of the functions are common to the
two sets, for example: forwarding, meet-me reminder, the various messages, etc., while others are
specific to each set, for example: individual directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.
7.21 Create, modify or consult your intercom list (max. 10 numbers)



Reach the 'Menu' page.
Settings My services Interphony
Follow the on-screen instructions.
7.22 Contacting your administrator
If necessary you may need to contact your administrator.
Before contacting your administrator make sure you have information such as your phone's part number
and software version to hand.
The part number
The phone's part number is located under the foot of the phone.
Software version
The software version can be viewed on the phone by following this path:

Settings Options Version
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8018 DeskPhone
8 Guarantee and clauses
8.1 Safety Instructions













Changes or modifications to the equipment not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe
distance between your pacemaker or implant defibrillator and the handset which includes magnetic
elements: 4 centimeters (1,6 inches) at least.
It is recommended to follow the standard acceptance procedures before using this equipment in
human safety critical areas (hospitals...).
The handset includes magnetic elements that may attract sharp metallic objects. To prevent injury,
before each use ensure sharp metallic objects are not stuck to the earpiece and microphone.
Avoid using phones (other than cordless type) during an electrical storm. There may be a remote
risk of electric shock from lightning.
Do not use the device in environments where there is a danger of explosion.
Do not plug this phone into an Integrated Services Digital Network (ISDN) connection or into a
regular Public Switched Telephone Network (PSTN) connection. This can result in severe damage
to the phone.
Never allow your telephone to come into contact with water.
To clean your telephone, use a soft damp cloth. Never use solvents (trichlorethylene, acetone, etc.)
which may damage the plastic parts of your telephone. Do not use aerosol cleaners.
This product is intended to be connected to the PABX via the LAN (10/100/1000 MB).
If you are connected to a POE connection do not use an external Power Supply.
The PoE (Power over Ethernet) devices that supply or receive power and their connected cables
must all be completely indoors.
The RJ45 jack is not used for telephone line connection.
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8018 DeskPhone
8.2 Regulatory Statements
Marking
This equipment is in compliance with the essential requirements of Radio Equipment Directive (RED)
2014/53/EU and with Directive 2011/65/UE (ROHS).
The Declaration of Conformity may be obtained from:
ALE International 32 avenue Kléber – 92700 Colombes, France
ebg_global_supportcenter@al-enterprise.com
USA and Canada
This device complies with Part 15 of the FCC Rules and with RSS210 of Industry Canada. Operation is
subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause undesired
operation.
Exposure to Radio Frequency Signals.
This equipment complies with radiation exposure limits set by FCC/IC and the European
Council. This equipment has very low levels of RF energy and is deemed to be compliant
without testing of the specific absorption rate (SAR).
User Instructions
Only use the handset in temperatures between 5°C to +45°C (23°F to 113°F). This product is intended
for use in an indoor environment only. This apparatus is Hearing Aid Compatible (HAC).
Acoustic shock protection
Maximum sound pressure level for handset is compliant with European, US and Australian standards.
Disposal
The equipment must be returned to a collection point for electronic equipment waste disposal.
Defective batteries must be returned to a collection point for chemical waste disposal.
Related Documentation
Other languages for these Safety and Regulatory Instructions and User Documentation are available at
the following Web site:
http://www.al-enterprise.com?product=All&page=Directory
The labels and icons presented in this document are not contractually binding and may be modified
without prior warning.
The information presented is subject to change without notice. ALE International assumes no
responsibility for inaccuracies contained herein. Copyright© ALE International 2016.
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Quick guide
LED

Flashing blue: Arrival of a new call /
Appointment alarm.
Handset
Stable foot
Features keys
Mute and intercom key.
During a call, press this key to stop your contact from hearing you. When idle,
press this key to switch the phone to intercom mode. When you receive a call, the
phone hooks off automatically and you go straight into handsfree mode. This key
lights up blue when activated.

Turn down the volume / Lower the contrast.

Turn up the volume / Increase the contrast.

Pressing this key answers an incoming call in handsfree mode (the key is blue).
When a call is in progress, pressing this key switches from handsfree mode to
headset or handset mode.



www.al-enterprise.com
Alcatel-Lucent 8018 DeskPhone


Headset connected.
Incoming call icon.
Telephone locked.
Call in progress icon.
Appointment programmed.
Call holding icon.




Messaging key to access various mail services. This key flashes when you have a
new voicemail, text message or callback request.

Access the call log.
The redial key is associated with the off hook key when the phone is in idle state.

Last number redial (short press).

Call back one of the last 8 numbers dialed (long press).
Welcome screens
You can access all of your phone's features from these screens. The default display has three
pages that you can access by selecting the corresponding tab at the top of the screen with the
navigation keys. The selected page is highlighted.
 Menu page: contains all functions and applications accessible via the keys associated with
the words on the screen.
 Perso page: contains call line keys (allowing supervision of calls) and programmable call
keys.
 Info page: contains information on the telephone and the status of its functions: name,
telephone number, number of messages, activation of transfer function, appointment
reminder, etc.
 Transfer icon: press the key next to this icon allows you to program or change the transfer
function.
Navigation
OK key
 Use to validate your choices and options while programming or configuring.
 Use to validate an edited text.
 Use to switch off/on the screen when the phone is in idle mode.
Left-right navigator
 Use to move from one page to another and display information about current
calls (call in progress, calls on hold, incoming call).
 Use to navigate into a text box.
Up-down navigator
 Use to scroll through the content of a page.
Back/Exit/Backspace key
 Use this key to go back to the previous step.
 Use this key to go back to the homepage (long press).
 Use this key to delete one number or character at a time.
Status icons / Call icons

Preprogrammed keys
The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In
this case, the icon of the feature is printed on the paper. Use the feature by
pressing the corresponding key. When activated, the LED corresponding to the
key remains lit up. Press the corresponding key to deactivate it.

123<>abc Alpha-numerical keypad
Use this key to switch between alphabetic keyboard and numeric keyboard.

Programmable keys (F1 and F2 keys). A service or a direct call can be associated
to these keys.
Alphabetic keypad

123<>abc Switch the keyboard to the alphabetic mode by selecting the associated
programmed key. When activated, the LED corresponding to the key remains lit up.

Enter alphabetic characters.
The number pad keys have letters that you can display by successive presses. The
number is the last character in the series. Some special characters can be displayed by
successively pressing the key:
o
:% $ / ~
o
:@
o
: space
o
:+
&
( )
[
]
=
?
!
0
#
-
_
. , ; :
1
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Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site http://www.al-enterprise.com.
Alcatel-Lucent copyright © 2016
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Call
 Dial the number directly or dial the number after pressing a
line key.
Call by name (Company directory)
Quick guide
 123<>abc Switch the keyboard to the alphabetic mode
by selecting the associated programmed key.
 Enter the name, contact's surname/name or initials and
follow the on-screen instructions.
Answer a call
 Take the handset off the hook, use an off-hook key, use
hands-free key, or press the key next to the incoming call
icon.
Ignore call / End the call
Switching between calls (Broker call)
 Long press to access the list of the last 10
dialed numbers.
 Short press to call the last dialed number.
Make a call-back request to a busy number
 Callback
Placing a call on hold (hold)
 Hold
Sending DTMF signals
 Send DTMF
 Send numbers.
Interphony
 The phone automatically answers the call.
 Before the line is taken, you hear a succession
of specific beeps.
Making a second call during a conversation
 New call
Answering a second call during a
conversation
 Press the key associated with the incoming call.
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Alcatel-Lucent 8018 DeskPhone
Mute
 Press the key associated to the forward
icon.
 DoNotDisturb (DND)
To cancel your second call and recover the
first
Send text messages
 You automatically recover the first call.
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Message
SendTxtMsg
Enter the destination number.
Select the type of message to send (fixed
Msg, New Msg,...).
 123<>abc You can switch between
numeric keyboard to dial number, and
alphabetic keyboard to enter text by
pressing the corresponding programmed
key.
Transferring a call
 You are in conversation with one caller.
 Call a second contact.
 Transfer the call.
Conference
 Call the first contact.
 Call the second contact.
 Conference (Conf)
Make calls via your programmed call keys
Redial
Do not disturb
 Press the key associated with the call on hold.
 Press the desired programmed call key.
Perso
 Message
 ReadTxtMsg
Modify the programmed key
 Settings Phone Key program
 Press the programmed key to be modified.
 Follow the on-screen instructions.
Perso
Menu
Consulting your voice mailbox
Diverting calls to your voice mailbox
 Press the key associated to the forward icon.
 Immediate»VM
 ress the key associated with the type of call
forward required.
Cancel forward
 Press the key associated to the forward icon.
 Cancelfwd.
 Lock
 Settings
Menu
Info
Menu
Adjust audio volume
Select the language of your choice
Customizing your voice greeting
 Settings
 Mailbox
 You can listen to the greeting, customize the
greeting and set the default greeting.
Information about the phone
Lock/unlock the phone
Erase a programmed key
 Settings Phone Key program
 Select the key to be erased.
 Follow the on-screen instructions.
Read text messages
Phone
Language
Menu
Choose the tune
 Settings Phone Ringing
 Adjust the ring via the following menus:
Melody, Silent, Beeps, Volume, etc.
Adjusting screen contrast
 Settings
Phone
Contrast
Modify the password for your phone
set
 Settings
Phone
Menu
Menu
Menu
Password
Homepage
 Settings Phone Homepage
 Select the default page.
Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site http://www.al-enterprise.com.
Alcatel-Lucent copyright © 2016
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