BUYPAK 4.08 (Production) Sales Reference

Buypass
Sales Reference
Software Version: 4.08
Part Number: 55333-00
Revision: F
Buypass Sales Reference
October 15, 2007
VeriFone®, Inc.
2099 Gateway Place
Suite 600
San Jose, CA 95110
Telephone: 408-232-7800
http://www.verifone.com
Printed in the United States of America.
© 2008 by VeriFone, Inc. All rights reserved.
No part of this publication covered by the copyrights herein may be reproduced or copied in any
form or by any means — graphic, electronic, or mechanical, including photocopying, taping, or
information storage and retrieval systems — without written permission of the publisher.
The content of this document and all features and specifications are subject to change without
notice. The information contained herein does not represent a commitment on the part of
VeriFone, Inc.
Publications are not stocked at the address given above. Requests for VeriFone publications
should be made to your VeriFone representative.
VeriFone, the VeriFone logo, and Ruby SuperSystem are registered trademarks of VeriFone, Inc.
Sapphire, Topaz, HPV-20, Ruby Manager, Everest, EASY ID, Electronic Journal On-site, and
Ruby Card are trademarks of VeriFone, Inc. in the U.S. and/or other countries. All other
trademarks or brand names are the properties of their respective holders.
Before We Start
EASY ID
EASY ID is a part of a comprehensive retailer awareness program to ensure the
legal sale of age-restricted products. Do not rely on EASY ID as the only source of
information. It does not take the place of a trained, aware, and conscientious
retailer and cashier.
EASY ID should only be used in states which permit the electronic verification of
information from drivers’ licenses. Retailers should determine that electronic
verification is permitted in their states. Drivers’ licenses from all other states
require the use of the “manual” function.
Note:
1.
2.
3.
4.
5.
All software is provided as is, without any warranty of any kind,
whether direct, indirect, exemplary, special, consequential,
incidental, or otherwise with regard to any use of EASY ID.
Make sure the current date and time are correctly set. If the date and time
are not set correctly, the unit may not display the correct information when
an identification is checked.
Make sure the lamination (plastic) surrounding the identification is intact
and clear.
Make sure the picture and/or description match the customer.
Make sure the words are all legible and clear.
Make sure any holograms or watermarks are visible.
Weights and Measures
Support for cash and credit pricing at the dispenser requires explicit cash and
credit selections on the dispenser. This is in compliance with the Weights and
Measures Guidelines for Selectable Unit Price Capability, section G-S.5.1.
This Ruby software supports a POP Discount feature, which allows a point-ofpurchase discount on fuel based on the purchase meeting certain pre-defined
transaction criteria. It is possible that the Weights and Measures department in
your state may consider this POP Discount feature, when used in a post-pay
scenario, to be in violation of state regulations.
YOUR IMPLEMENTATION OF THE POP DISCOUNT FEATURE IS DONE AT
YOUR OWN RISK. VERIFONE EXPRESSLY DISCLAIMS ANY LIABILITY FOR
CLAIMS, FINES OR DAMAGES RESULTING FROM IMPLEMENTATION OF
THE POP DISCOUNT FEATURE IN A LOCALE WHERE IT IS DEEMED A
VIOLATION OF LOCAL OR STATE REGULATIONS. YOU SHOULD CONSULT
YOUR LOCAL WEIGHTS AND MEASURES ENFORCEMENT GROUP BEFORE
IMPLEMENTING THE POP DISCOUNT FEATURE.
Buypass Sales Reference Revision History
Version
Date
Description
1.00
October 25, 1996
Original release of software and
documentation.
1.01
January 31, 1997
Updates to documentation and software.
1.02
March 16, 1998
Updates to documentation and software.
1.03
May 14, 1998
Updates to documentation and software.
1.04
September 9, 1998
Updates to documentation and software.
1.04
August 6, 1999
Production release of documentation and
software.
1.05
August 17, 1999
Updates to documentation and software to
add money orders and additional credit
cards.
1.06
October 15, 1999
Updates to documentation and software to
add VeriPASS, Easy ID and additional
credit card.
2.00
September 5, 2000
Added “VeriPASS Functions” chapter
which explains new functions; moved
activate and print VeriPASS tag functions
from “Network Functions” chapter to new
“VeriPASS Functions” chapter; also added
VeriPASS features to “Product Entry,”
“Discounts,” “Payment,” “Refunds,” and
“Dispenser Card Reader” chapters; added
open PLUs; added new “Print Installation
Information” function to Maintenance
mode; safe drop cancels now appear in the
Summary and Cashier Reports; flash
printing of individual departments and
PLUs is now possible; format of
numbered error messages changed; format
of Money Order Report changed; amount
and count of unsettled suspends now
appears in close period reports; added
force-ticket print parameters to Sales
Configuration and MOP File; added
support for deal pricing, which includes
combo and mix ’n match sales; tax break
points now stop printing when they reach
a zero value; added “Debit Encryption
Type” parameter to Fuel Site Parameters;
added HPV-20 functions
2.00
May 15, 2001
Production release of software and
documentation. Replaced VeriPASS and
HPV-20 sections with updated files.
Buypass Sales Reference Revision History (Continued)
Version
Date
Description
2.02
July 31, 2001
Updated documentation and software to
add POP discount functionality, cash
acceptor support, HPV-20, money orders,
in-house accounts, Honor All and Stored
Value Card support. Other features include
Outdoor Enable for car wash.
2.03
December 20, 2001
Added POP Scanners. Updated credit card
list.
2.04
August 9, 2002
Documentation reflects enhancements to
HPV-20 and POP discount membership
card scanning.
2.08
August 8, 2003
Added the error message for the money
order printer error; changed the
description of Stored Value Cards;
updated the SVC sections to include
information on split tender processing; for
Prepay Fuel Underrun and No Fuel
Dispensed, specified that for non-credit
sales, other items may be added to the
refund transaction; Added information
under Stored Value Cards: Special Credit
regarding voiding insufficient SVC
payment transactions and refunding
customers. Updated and added new
messages.
3.03
October 31, 2003
Updated documentation to add Sapphire
Workstation and Fuel Sale Using
Membership. Replaced House Charge
method of payment with In-House
Account. Explained Canceled Cash
Acceptor Transactions and updated credit
card list and product code list.
4.01
January 17, 2006
Updated documentation to remove support
for VeriPASS, add enhanced POP
Discounts and SVC (prepaid) cards.
Production release of software and
documentation.
4.06
September 25, 2006
Updated documentation to suspended fuel
sales and product codes.
4.06
June 22, 2007
Production release of software and
documentation.
4.08
October 15, 2007
Production release of software and
documentation.
Contents
1.
Introduction
Using this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Around . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operator Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receipt Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ruby Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ruby Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying Keys and Their Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.
1-2
1-2
1-2
1-3
1-4
1-6
1-6
1-8
1-9
Starting Sales
Powering Up the Ruby Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Standalone/Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Starting Sales Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Standalone/Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Coin Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Sapphire Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Performing a Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Basic Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Sale Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Correcting a Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Close Period Reports During Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
3.
Fuel Control
Fuel Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuel Control Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Approve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clear Reserve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Move Fuel Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting a Stopped Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stop/Disapprove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Pump Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
October 15, 2007
3-2
3-3
3-3
3-4
3-5
3-5
3-5
3-6
3-6
Buypass Sales Reference
ii
4.
Fuel Sales
Inside Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Autocollect Inside Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Convert Fuel Sale Price Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Postpay Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Prepay Fuel Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Prepay Fuel Sale with Fast Credit Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Preset Fuel Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Rest In Gas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Drive Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Manual Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Pump Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Correct a Fuel Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Sold to Wrong Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Restricted Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Dispenser Card Reader (DCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Cash Acceptor Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Cash Acceptor Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Cash Acceptor Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Point of Purchase (POP) Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Redeeming POP Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
POP Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
POP Discount Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Issuing a Free POP Award. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Membership Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
POP Discount for Qualified Card Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
POP Discount for Prepay Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
POP Discount Postpay Fuel Sale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
POP Discount with a Car Wash Purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
POP Discount Fueling Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
POP Discount Fuel Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
POP Discount Applied Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Unqualified Fuel Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Fuel Discount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
5.
Non-Fuel Sales
PLU Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Not Found Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Open PLU Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Sale with ID Checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Sale with Modifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Sale with Quantity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Buypass Sales Reference
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5-2
5-2
5-5
5-5
5-5
5-6
5-7
October 15, 2007
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Buypass Sales Reference
Contents
Price Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Price Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Scanners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Department Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
At-For Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Department Sale with ID Checking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Department Sale with Quantity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
PLU Not Found Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Money Order Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Printing Money Orders with Third-Party Equipment . . . . . . . . . . . . . . . . . . . 5-13
Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Car Wash Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Car Wash Sale at the Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Rainchecks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Valid Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Void Ticket for Car Wash with Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Car Wash Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Deal Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Combo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Combo Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Combo Sale with a Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Combo Sale with ID Checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Combo Sale with Quantity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Food Stamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Price Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Combo Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Mix ’n Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Mix ’n Match Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Food Stamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Price Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Mix ‘n Match Error Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Void Line with Mix ’n Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Void Ticket with Mix ’n Match. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Match Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
Fees/Charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Department Sale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Money Order Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
PLU Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Negative Fees/Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Fees/Charges Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
iv
Non-Fuel Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
Special Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Product Refund for Special Discount Items . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
6.
Payment
Basic Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Multiple Methods of Payment (MOPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Other MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Product Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Tax Exempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Non-credit MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Other Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Refunds: Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Coupon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Food Stamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Lotto. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Credit and Debit MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Manual Credit and Debit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Standard Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Debit with Purchase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Debit without Purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Credit and Debit Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Refunds: Manual Credit and Debit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
Special Credit MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Fleet Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Refunds: Fleet Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20
In-House Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
Refunds: In-House Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22
In-House Account Deposit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
Proprietary Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Refunds: Proprietary Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25
SVC Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25
Refunds: SVC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28
7.
Loyalty Sales
Third-Party Loyalty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Inside Loyalty Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Outside Loyalty Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Prepay Loyalty and Fast Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Loyalty Refund. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Buypass Sales Reference
October 15, 2007
v
9.
iOrder Kiosk Sales
Sales Management
Clock In / Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
From Sales Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
From Clock In/Out Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
From [OTHER FUNC] Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Pay In / Pay Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Pay In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Pay Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Print Money Orders for Vendor Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Safe Drop / Safe Loan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Safe Drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Safe Loan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
View Pending Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Suspend/Recall Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Ticket Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10
Print Previous Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
10. Network Functions
Pre-authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pre-authorization - Swipe Credit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pre-authorization - Manual Credit Card Entry . . . . . . . . . . . . . . . . . . . . . . . .
Get Network Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Get Network Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SVC Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Recharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Balance Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Deactivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loyalty Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Balance Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10-2
10-2
10-2
10-3
10-3
10-4
10-4
10-5
10-6
10-7
10-8
10-8
11. Messages/Troubleshooting
General Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Numbered Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-34
Car Wash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-34
Fuel Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-34
Installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-35
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-38
Product Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-39
Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-39
October 15, 2007
Buypass Sales Reference
Contents
8.
vi
12. Additional Information
Buypass Credit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Product Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
13. Index
Buypass Sales Reference
October 15, 2007
1
Introduction
This manual provides information on the sales functions of the VeriFone® Ruby
SuperSystem®. These functions are used to process and manage sales transactions.
This chapter contains the following information:
■
Using this Manual
■
Identifying Keys and Their Functions
October 15, 2007
Buypass Sales Reference
1-2
Using this Manual
This manual uses a number of methods to display special information. Review these
methods before continuing with the manual.
Getting Around
Enter Key
Use the [ENTER] key in the following situations:
■
To complete the entry of data. For example, after keying a PLU
number, press [ENTER].
■
To choose a mode or menu item that displays. Use the arrow keys to
display an item, choose the item by pressing either [ENTER] or
[Select]. This manual uses [Select] as a standard in all
steps.
Select Key
Use the [Select] key to choose a mode or menu item. All function
menu items are numbered. Just key the menu number and press
[Select]. The menu item appears.
Arrow Keys
The left ([<--]) and right ([-->]) arrow keys are used to move
backwards or forwards through a menu.
Keys
To enter transactions, press keys on the terminal. Keys are shown in brackets:
Keys with specific functions are labeled. For example, the [EXIT]
key is a black key with the word “EXIT” on it. This key goes back one
menu level.
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October 15, 2007
1-3
Operator Display Format
The Operator Display displays current sales activity and messages.
The display is 40 characters wide by 4 lines high. The top three lines display menus,
functions, sales items entered, and transaction totals. The top and bottom lines display
messages. A list of messages and actions is included in “Messages/Troubleshooting.”
The most common displays are described below. Additional samples are included in other
sections to demonstrate specific procedures.
Transaction Display
The Operator Display uses the following format for sales items:
>
CURRENT PROD
PREVIOUS PROD
d.cc
d.cc
TOT:
dd.cc
The arrow (>) points to the last item entered. The last item entered is always at the top of
the display. The total, including tax, is shown to the right on the third line.
The following example contains sample products and the current total including tax:
>
MILK
LG.COFFEE
FS:
2.79
1.50
2.79
TOT:
4.40
If the site accepts food stamps and at least one of the items entered into the transaction is
eligible for food stamps, the third line contains the current total and the current total in
food stamps that can be accepted as payment. See “Food Stamps” in the “Payment”
chapter.
Transaction Total Display
Press the [TOTAL] key and the display shows the subtotal, tax, food stamps total (if any),
and total sales.
Sub Total
Tax
FS:
October 15, 2007
4.29
0.11
2.79
TOT:
4.40
Buypass Sales Reference
Introduction
Some keys have more than one function. For example, the [List] key is stationary. If
the [SUSP] key is assigned to the soft key that has the List function, then this key has two
functions. In Sales mode, press this key to suspend the current transaction or recall a
previously suspended transaction. In Manager mode, use this key to print a listing of the
current manager function.
1-4
After the transaction is complete, the Operator Display returns to the “Ready for sale”
prompt.
Receipt Format
Information prints to journal tape and sales receipt tape for each set of keystrokes entered.
Standard journal and sales receipts are 40 characters wide.
The following is the most common sales receipt. Additional samples are included in other
sections to demonstrate specific procedures.
VERIFONE
RUBY SUPERSYSTEM
16001 BAY VISTA DRIVE
CLEARWATER, FLORIDA
Descr.
qty
amount
-------------HOT DOG
1
0.99
T MED SODA
1
0.79
UNLD CA #02
13.580G
28.67
@ 2.111/ G
T SODA
1
0.55
TV SODA
1
-0.55
T BAKERY
1
2.50
---------Sub Total
32.95
Tax
0.23
TOTAL
33.18
CASH
Change
$
$
Sales Items
Tax
Sales Total
33.18
0.00
THANK YOU!
COME AGAIN
REG# 0001 CSH# 001 DR# 01
03/25/06 15:16
Logo: 1 - 5 lines of information
defined by the manager
TRAN# 10008
ST# AB123
Slogan: 1 - 5 lines of
information defined by the
manager
Ruby Information
Journal tapes contain the same information but without the logo and slogan lines.
Logo
The logo is usually a greeting or information set up by the manager. It prints at the top of
every sales receipt.
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1-5
Each item sold in a transaction prints in the order it is entered on the Ruby terminal.
In some cases, a letter or letters (code) print to the left of an item. These letters have the
following meaning:
Sales Item Codes
Code
Description
2
Two taxes were applied to the item.
3
Three taxes were applied to the item.
4
Four taxes were applied to the item.
R
The item was refunded.
T
The tax defined with indicator ‘T’ was applied to the tax. If only one
tax is applied, the indicator for that tax prints.
V
The item was voided.
Tax
The total tax applied to the transaction is listed.
If Canadian GST tax is used, then a transaction that includes a fuel sale lists the amount of
fuel tax as a separate item on the receipt.
Sales Total
The transaction lists the total dollar amount of the sale, amount and type of payment, and
the amount of change if any.
Slogan
The slogan is set up by the manager and is usually a thank you, promotional message, or
other information. It prints just above the Ruby Information on every sales receipt.
October 15, 2007
Buypass Sales Reference
Introduction
Sales Items
1-6
Ruby Information
The following information prints at the bottom of every sales receipt:
Standard Ruby Receipt Data
Data
Description
REG#
The register number assigned to the terminal when it is first set up.
CSH#
The employee number of the cashier who logs in during the transaction.
DR#
The number of the cash drawer used by the cashier.
TRAN#
The transaction number. The first digit identifies the terminal on which the receipt was
printed (1 is the controller). The remaining four digits identify the transaction for that
terminal (n0001 - n9999, where n = terminal number).
date/time
The date and time of the transaction.
ST#
The store number assigned by the manager.
Ruby Cards
Some features described in this manual require a Ruby Card. The following table shows
the different types of Ruby Cards. Without the correct card, these optional features do not
work.
All of these cards are referred to as Ruby Cards. However, a Ruby Card Bravo is a
particular type of Ruby Card which supports Fast Food, EASY ID, and Money Order
options. In addition it may support other Ruby Card options, as shown in the top half of
the table below.
For example, the second Ruby Card Bravo in the list supports Fast Food, EASY ID, and
Money Order plus it supports Expanded PLUs. The third Ruby Card Bravo supports the
usual options plus Car Wash but does not support Expanded PLUs.
Also available are Ruby Cards which only have Car Wash, Proprietary Network, or
Expanded PLUs options or a combination of two, or all three of these, without offering the
options available on the Ruby Card Bravo. The second half of the table below (where the
Bravo Card column has no “Xs”) shows the possible combinations of options for nonBravo Ruby Cards.
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October 15, 2007
1-7
Bravo*
Car Wash
Proprietary Network
Expanded PLUs
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
*Ruby Card Bravo includes Fast Food, EASY ID, and Money Order options.
October 15, 2007
Buypass Sales Reference
Introduction
Ruby Card Types
1-8
Terms
All terms used in this manual are defined in the Glossary. The following terms are used
frequently in this manual.
■
■
■
■
■
■
■
■
■
Department
Some products may belong to a group called a department. They are entered into a
transaction through their department number.
Menu
There are two types of menus in Sales mode:
– A function menu is a list of numbered functions. For example, press the
[OTHER FUNC] key and the items that list make up a menu.
– A product menu is a list of up to six products that appear when pressing a menu
soft key. A product on a menu can be entered into a transaction by pressing the
product’s menu number.
Mode
A mode is a main menu item at the switcher. This manual describes two modes:
Sales and Clock In/Out.
MOP - Method of Payment
A method of payment is a type of currency that can be used to pay for a
transaction. Cash, credit, checks, and lottery tickets are methods of payment.
Parameter
A parameter is a numbered item that is assigned a value by the manager which
affects how the system works. If a parameter is referred to in the text, it is shown in
double quotes (for example, “Total in Double”).
PLC - Price Look-up Code
Some products may be entered into a transaction by numbers called PLCs. If the
site uses a scanner, the PLC is the same number as the bar code. This may be
referred to as PLU in some systems.
PLU - Price Look-up Code
Some numbers are called PLUs. If the site uses a scanner, the PLU is the same
number as the bar code. This may be referred to as PLC in some systems.
Switcher
The switcher is the main menu of the Ruby terminal. To reach the switcher, press
[EXIT] until [ SALES ] appears.
Transaction
A transaction is a completed sale or sales function that affects the drawer totals.
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October 15, 2007
1-9
The Key-to-Function Reference table lists each key in alphabetical order with a short
description of each key. This is a list of all keys.
There are sample 65-key and 120-key keyboards in the “Soft Key File” section in the
Manager Reference. Keys that are blank or have only a letter or punctuation at the bottom
of the key are called soft keys. Soft keys can be defined by your manager to act as PLUs,
departments, MOPs, menus, and other functions. Some functions are traditionally set up
as double-wide or double-high keys. This means that two soft keys that are next to each
other are both set up as the same function. These keys are noted as “double-wide” or
“double-high,” but can be assigned to suit the site’s need.
Key-to-Function Reference
Key
Description
<------
Moves backward through a function menu.
------>
Moves forward through a function menu.
ALLOW FS
Soft key. Allows the item that is entered to be purchased with food stamps.
alphabetic and
character keys
Letters, punctuation, and special characters that appear on the bottom of many of
the keys. These are used for data entry in Manager, Fuel Manager, and Reports
modes.
APPROVE
(AUTHORIZE)
Soft key (double-wide). Approves all or a specific pump for fuel dispensing.
Backsp
Moves the cursor on the display to the left one space while erasing the character in
that space.
CLEAR
Removes an entry made with the numeric keypad as long as a function key or
[ENTER] has not been pressed. It also form feeds the journal tape and receipt tape
between entries.
CLOCK IN/OUT
Soft key. Adds and removes employees from the Ruby’s internal timeclock.
CONVRT
Soft key. Changes pricing systems (usually between cash and credit) when different
fuel prices are charged based on the method of payment.
department
Soft key. Allows sales to the specified department number.
DISC
Soft key. Discounts the last entered sales item as a dollar amount or percent
depending on the Sales Configuration setup.
DISC $
Soft key. Discounts the last entered sales item as a dollar amount.
DISC %
Soft key. Discounts the last entered sales item as a percent.
ENTER
Completes an entry (like entering a PLU or department number) or chooses a
function menu item (like Pay In under [OTHER FUNC]).
ERROR CORR
Removes the current sales entry.
EXIT
Ends or escapes from a function, function menu, or mode.
October 15, 2007
Buypass Sales Reference
Introduction
Identifying Keys and Their Functions
1-10
Key-to-Function Reference (Continued)
Key
Description
FP MOVE
Soft key. Fueling Point Move: Moves a prepay sale to another pump number.
FREE POP
AWARD
Soft key. Allows the cashier the discretion to issue a free POP code or coupon to a
customer in order to keep good customer relations.
FUEL
Soft key (double-wide on 120 keyboard). Enters the most recent fuel sale for the
specified pump into the current transaction.
FUEL DISC
Soft key. Fuel Discount: Discounts a specified quantity of fuel.
FUEL PRESET
Soft key. Presets a pump for a specific dollar or quantity. Payment may be made
before or after dispensing.
FUEL TAX
ADDITION
Soft key. Automatically adds a fuel tax to a fuel type that is displaying as “tax free”
at the DCR.
FUEL TAX
EXEMPT
Soft key. Removes taxes or part of a tax, from a fuel sale for specifically defined
customers.
List
Prints a list of the current function menu or items/values within a function.
MANUAL FUEL
Soft key. Special department key that acts like a fuel sale but reports as a
department.
menu
Soft key. Displays a list of up to six PLU items.
MODIFY
Soft key. Modifies the current PLU sales entry so that the next modifier defined for
the PLU, if any, appears.
MOP
Soft key. Represents a specific method of payment.
NETWORK FUNC
Soft key. Contains a menu of functions that relate to your credit card network.
No
Answers yes/no questions.
NO SALE
Soft key. Opens the cash drawer between sales transactions.
numeric keypad
(00, 0-9)
Numbers used for entering information such as PLUs, departments, dollar amounts,
fuel quantity, birth dates for identification, and amount tendered.
OTHER COMBO
Soft key. Allows entry of a combo number that is not already assigned to a specific
soft key.
OTHER CURR
Soft key. Changes the total dollar amount due from the local currency to another
currency.
OTHER DEPT
Soft key. Allows entry of a department for a sales item for all departments not
already assigned to a specific soft key.
OTHER FUEL
Soft key. Contains a menu of the following functions: Move Fuel Point, Convert
Price Level, Fuel Discount, Preset Fuel, Free POP Award, Fuel Tax Exemption,
Fuel Tax Addition.
OTHER FUNC
Soft key. Contains a menu of the following functions: Safe Drop, Safe Loan, Clock
In/Out, Pay In, Pay Out, View Pending Transactions, Print Previous Transaction.
OTHER MOP
Soft key. Allows entry of a method of payment for a sale that is not already
assigned to a specific soft key.
Buypass Sales Reference
October 15, 2007
1-11
Key
Description
PAY IN
Soft key. Logs that a dollar amount has been added to the cash drawer without a
sales transaction.
PAY OUT
Soft key. Logs that a dollar amount has been removed from the cash drawer without
a sales transaction.
PLU
(PLC)
Soft key. Represents a specific product by its PLU number.
PREPAY
Soft key (double-wide on 120 keyboard). Allows the customer to pay for a fuel sale
before pumping.
PRICE OVER
Soft key. Changes the defined price of a PLU item to the price you enter.
PRICE CHECK
Soft key. Checks the price of an item by scanning or manually entering its PLU
after the price check key is pressed.
QTY
Soft key (double-high on 120 keyboard). Indicates that two or more of an item
(PLU or department) will be entered.
REFUND
Soft key. Allows items from a previous sale to be returned.
REST IN GAS
Soft key. Allows customers to use change from a cash merchandise sale to buy as
much fuel as the change will pay for.
SAFE DROP
Soft key. Logs that a specific amount of an MOP will be removed from the drawer
and placed in the safe. This is also under the [OTHER FUNC] soft key.
SAFE LOAN
Soft key. Logs that a specific amount of an MOP was removed from the safe and
placed in the drawer. This is also under the [OTHER FUNC] soft key.
Select
Chooses the requested item or function.
Shift
For letters on keys, changes between upper and lower case. For characters and
punctuation, changes between the one on the bottom left and bottom right of the
key.
STOP
Soft key (double-wide on 120 keyboard). Stops all or a specific pump from
dispensing.
SUSP
Soft key. Suspends one transaction to allow other transactions to be processed.
TAX EXEMPT
Soft key. Removes one or more taxes from the current item.
TICKET PRINT
Soft key (double-high on 120 keyboard). Reprints the last ten indoor sales receipts
or the last card reader receipt.
TOTAL
Soft key (double-wide). Adds up the dollar amount of the current transaction.
VIEW
Soft key (double-wide on 120 keyboard). Displays the status of a specific pump or
all due sales.
VOID LINE
Soft key. Removes the specified item from the current transaction.
VOID TICKET
Soft key. Deletes the entire current transaction and resets the terminal to start a new
one.
Yes
Answers yes/no questions.
October 15, 2007
Buypass Sales Reference
Introduction
Key-to-Function Reference (Continued)
1-12
Buypass Sales Reference
October 15, 2007
2
Starting Sales
This chapter describes the steps to use when first turning on the system and starting sales.
■
Powering Up the Ruby Terminal
■
Starting Sales Mode
■
Sapphire Workstation
■
Performing a Sale
■
Correcting a Sale
■
Closing Period Reports During Sales
October 15, 2007
Buypass Sales Reference
2-2
Powering Up the Ruby Terminal
In general, the Ruby terminal is only powered up (turned on) when it is first installed.
Standalone/Controller
Initial Start Up
The following display appears the first time an HPV-20-enabled application is installed.
Insert HPV-20 Card
now and press a key
1. Insert the HPV-20 Card (Ruby Card) and press any key to continue.
Setting up HPV-20
card now...
Rebooting now...
The Ruby terminal reboots. A display appears that indicates the HPV-20 functions
are loading.
Establishing link
to server...
The Ruby terminal reboots and the display indicates the HPV-20 connections are
correct.
Accessing ePC...
Please stand by
Press any key within
5 sec for ePcStall
Buypass Sales Reference
October 15, 2007
2-3
The ePcStall function is not for use except by authorized VeriFone
engineering staff. After five seconds, the Ruby terminal will continue to
reboot.
Several displays appear showing a copyright notice, operating system (Gemix)
version number, application name and version number.
GEMPAK Release -- Version x.xx.xx
Gemix v2.5.12 NOT REGISTERED!
mm/dd/yy hh:mm Starting, please wait...
/xxx/xxxxxxxx.xxx
Enter Merchant ID:
2. Key your ten-digit merchant ID plus your three-digit terminal ID (no spaces) and
press [ENTER].
Please wait ...
Sales Initialization ...
Enter cashier #: _
3. Continue with “Starting Sales Mode.”
October 15, 2007
Buypass Sales Reference
Starting Sales
Note:
2-4
Normal Start Up
1. Plug the power cord into the AC outlet. Several displays appear showing a
copyright notice and an operating system (Gemix) version number. If HPV-20 is
installed, the display shows that the HPV-20 functions are loading.
Establishing link
to server...
Press any key within
5 sec for ePcStall
Note:
The ePcStall function is not for use except by authorized VeriFone
engineering staff. After five seconds, the Ruby terminal will continue to
reboot.
2. Do nothing and the following display appears.
Starting application program...
The power-up process continues, and the application name and version number
displays.
Continue with “Starting Sales Mode.”
Buypass Sales Reference
October 15, 2007
2-5
Note:
If the workstation is not connected correctly to the controller, the
workstation will not be able to get the data file changes from the
controller. See “Troubleshooting” for additional information.
1. Plug the power cord into the AC outlet. Several displays appear showing a
copyright notice, operating system (Gemix) version number, and application name
and version number. Then all data file changes (to the PLU File, method of
payment file, etc.) copy from the controller to the workstation.
Downloading data files - Please Wait_
Continue Sales [Y/N] ? _
Unable to downld (file name)
2. Do one of the following:
– Press [Yes] to continue entering Sales mode. The question repeats for each
data file that cannot be downloaded.
– Press [No] to stop trying to enter Sales mode. The Operator Display goes to
the [ SALES ] prompt.
A report prints on the journal printer listing the files that correctly downloaded to
the workstation or bypassed when entering Sales mode.
If the download worked correctly, then Sales initialization continues.
Sales Initialization ...
Enter cashier #: _
3. Continue with “Starting Sales Mode.”
October 15, 2007
Buypass Sales Reference
Starting Sales
Workstation
2-6
Starting Sales Mode
2
Sales mode can be started directly from powering up the Ruby terminal or from the Sales
mode prompt at the switcher ([ SALES ]).
Standalone/Controller
Use these steps for entering Sales mode on a standalone or controller terminal.
1. Press [EXIT] until the Sales mode prompt appears ([ SALES ]).
[ SALES ]
2. Press [Select].
Sales Initialization ...
Enter cashier #: _
3. Key the cashier number (employee ID). Press [ENTER].
Enter password
_
4. Key the personal password and press [ENTER].
Note:
If a cashier attempts to log into a drawer already logged into by another
cashier, an error message may display depending on how the Ruby
terminal is set up. See the site’s policies and procedures.
If more than one cash drawer is connected to the Ruby terminal, key the number of
the drawer currently in use.
Enter drawer #: _
5. Press [ENTER].
Buypass Sales Reference
October 15, 2007
2-7
BEGINNING DRAWER CASH
0.00
6. Press [ENTER]. If this is the first time Sales mode is entered since the last report
(cashier or close), key the beginning drawer food stamps dollar amount.
BEGINNING DRAWER FOOD STAMPS
7.
0.00
Press [ENTER]. If the system is not registered, the following screen appears.
SYSTEM NOT REGISTERED
Please call to register your Ruby
Press <ENTER> to continue_
8. Press [ENTER]. If the system is set up to display a login prompt, a message
appears that resembles the following screen:
YOU MUST CHECK ID FOR ALL PURCHASERS OF
TOBACCO PRODUCTS THAT APPEAR TO BE
UNDER AGE 27
Press [ENTER]
9. Press [ENTER]. “Ready for sale” or “NO DUE SALES” appears depending on
the site’s set up.
Ready for sale
_
The functions defined in this manual may be performed in Sales mode. A logout
prompt may appear on the Operator Display when logging out of Sales mode.
REMEMBER TO CLOCK OUT AT THE END OF YOUR
SHIFT. RUN THE CASHIER REPORT. CLOSER,
TURN OFF THE SIGN.Press [ENTER]
10. Press [ENTER] to reach the switcher.
[ SALES ]
October 15, 2007
Buypass Sales Reference
Starting Sales
If this is the first time Sales mode is entered since the last report (cashier or close),
key the beginning cash drawer amount.
2-8
Workstation
Use these steps for entering Sales mode on a workstation terminal.
1. Press [EXIT] until the Sales mode prompt appears ([ SALES ]).
[ SALES ]
2. Press [Select]. All data file changes (to the PLU File, method of payment file,
etc.) are copied from the controller to the workstation.
Downloading data files - Please Wait_
Note:
If the workstation is not connected correctly to the controller, the
workstation cannot get the data file changes from the controller. See
“Troubleshooting” for more information.
Continue Sales [Y/N] ? _
Unable to downld (file name)
3. Do one of the following:
– Press [Yes] to continue entering Sales mode. The question is repeated for
each data file that cannot be downloaded.
– Press [No] to not continue. The display returns to the [ SALES ] prompt.
A report prints on the journal printer and lists the files correctly downloaded to the
workstation or bypassed when entering Sales mode.
If the download worked correctly the Sales initialization continues.
Sales Initialization ...
Enter cashier #: _
4. Key the cashier number (employee ID) and press [ENTER].
Enter password
Buypass Sales Reference
_
October 15, 2007
2-9
Enter drawer #: _
6. Press [ENTER]. If this is the first time Sales mode is entered since the last report
(cashier or close), key the beginning drawer amount.
BEGINNING DRAWER CASH
0.00
7. Press [ENTER]. If this is the first time Sales mode is entered since the last report
(cashier or close), key the beginning drawer food stamps amount.
BEGINNING DRAWER FOOD STAMPS
0.00
8. Press [ENTER]. If the system is set up to display a login prompt, a message
appears that resembles the following screen.
YOU MUST CHECK ID FOR ALL PURCHASERS OF
TOBACCO PRODUCTS THAT APPEAR TO BE
UNDER AGE 27
Press [ENTER]
9. Press [ENTER]. “Ready for sale” or “NO DUE SALES” appears depending on
the site’s set up.
Ready for sale
_
The functions defined in this manual may be performed in Sales mode. A logout
prompt may appear on the Operator Display when logging out of Sales mode.
REMEMBER TO CLOCK OUT AT THE END OF YOUR
SHIFT. RUN THE CASHIER REPORT. CLOSER,
TURN OFF THE SIGN.Press [ENTER]
10. Press [ENTER] to reach the switcher.
[ SALES ]
October 15, 2007
Buypass Sales Reference
Starting Sales
5. Key the personal password and press [ENTER]. If more than one cash drawer is
connected to the Ruby terminal, key the cash drawer number currently in use.
2-10
Coin Dispenser
In systems that include a coin dispenser, the cashier gives the customer the dollar amount
of change due and the dispenser provides the coins. The dispenser gives a maximum of
$0.99 at the end of a single transaction.
The coin dispenser is part of the cash drawer reconciliation. Do the following:
1. Note the amount of coins in the dispenser and in the cash drawer at the beginning
of the shift.
2. During the shift, fill the dispenser from the till as needed.
3. At the end of the shift, note the total in both the drawer and the coin dispenser.
If the dispenser runs out of coins, a continuous, low tone sounds and “REFILL COIN
DISP” alternates with any other alarm message on the fourth line of the Operator Display
on the Ruby terminal. For uninterrupted use, refill the coin dispenser within four
transactions after the low-coin supply warning. A “CHECK COIN DISP” message
alternates with any other alarm message if the dispenser is not refilled within four
transactions and when:
■
A communication error exists: Check the connections between the Ruby terminal
and the coin dispenser.
■
A hardware failure occurs: Consult the coin dispenser manual.
Buypass Sales Reference
October 15, 2007
2-11
If the site uses the Sapphire Mini-server as a controller, employees with the appropriate
security level can access the following modes and functions from the switcher:
■
Sales
■
Manager
– Register Configuration
– Check Franking File
– Logo/Slogan File
– Soft Key File
– Menu File
– Training Mode
– Create Banner
– Blue Law Setup
■
Reports
– Close Cashier Totals
– Print Cashier Report
– Print Worksheet
■
Clock In/Out
■
Maintenance
– Version Information
– Set Date and Time
– Display I/O Configuration
– Data Files Version
– Enable Printer
– Disable Printer
– Flush Printer Queue
– Get Latest Data
– Start Remote Dial-in
– File Information
– Feature Information
– CPU Exception Information
– Reset Soft Key File
– Adjust Buzzer Volume
– Printer Error Log
October 15, 2007
Buypass Sales Reference
Starting Sales
Sapphire Workstation
2-12
■
– Print Installation Information
– Reboot System
– Display IP Stats
– e-pc Status Report
System Setup
Steps
Use these steps for entering any of the available modes on a workstation terminal.
[
SALES
]
1. Arrow to the desired mode.
2. Press [Select].
See the Sapphire Software Installation Guide, Sapphire Hardware Installation Guide, and
Sapphire User Interface Document for detailed information.
Buypass Sales Reference
October 15, 2007
2-13
Basic Sale
A sale is made up of a series of entries on the keyboard. In general, the first entries add
products that the customer wants to buy and the second entries accept payment for the
products. Amounts entered into the Ruby terminal have an implied decimal point, for
example, key [1] [0] [0] [0] to enter $10.00.
1. Enter sale items: department, fuel, PLU.
2. Press [TOTAL].
3. Key the dollar amount submitted by the customer.
4. Key the method of payment (cash, credit, etc.).
5. Return change to the customer if there is any.
6. Give the customer the receipt if one prints.
Sale Options
There are also a number of ways the system can be set up that can change the way a sale is
performed. Please review the following items.
Security Checks
The following procedures may require a manager’s authorization:
■
No Sale
■
Refund
■
Void Line
■
Void Transaction
No Sale
No Sale without Security Check
Press [NO SALE].
■
No Sale with Security Check
1. Press [NO SALE].
2. An employee with a high enough security level must do the following to approve
the procedure:
a. Key a cashier number.
b. Press [ENTER].
c. Key a password.
d. Press [ENTER].
■
October 15, 2007
Buypass Sales Reference
Starting Sales
Performing a Sale
2-14
The No Sale function opens the cash drawer between transactions. The transaction prints
on the receipt and journal.
Descr.
-------
qty
---
amount
------
No Sale
No Sale Security
If approval is required to perform a no sale transaction, an employee with a high enough
security level must approve the no sale by entering the cashier number and password. The
approval logs on the journal.
Cashier # Required Each Sale
Some systems may require entering a cashier number and password before each
transaction. This usually occurs if more than one cashier is using the same cash drawer or
terminal. If the system is set up this way, do the following:
1. Key cashier number and press [ENTER].
2. Key password and press [ENTER].
When the transaction is complete, the display returns to the “Enter cashier #:” prompt.
The steps in this manual do not include entering cashier information.
Subtotal Required
The system can be set up one of two ways:
■
Subtotal Required: Press [TOTAL] before choosing an MOP.
■
Subtotal Optional: Either press [TOTAL] and then choose an MOP or just
choose an MOP.
The steps in this manual include calculating the subtotal by pressing [TOTAL].
Tender Amount Required
The system can be set up one of three ways:
■
Tender Amount Required: Some MOPs may be set up to require entering the
amount of the MOP tendered.
■
Tender Amount Optional
– Some MOPs may be set up so that they do not require entering the amount of
the MOP tendered.
– If more than one MOP is used in a single transaction, specify the amount of
each up until the final MOP.
Buypass Sales Reference
October 15, 2007
2-15
Tender Amount Not Entered
– The amount tendered for credit MOPs cannot be entered.
– If more than one MOP is used in a single transaction and credit is one of the
MOPs, credit must be entered last. It automatically equals the amount of the
total that remains.
If the amount tendered is entered, the Ruby terminal calculates change for you.
The steps in this manual include entering the amount of the payment.
Receipt Printing
The system can be set up in one of three ways:
■
Receipts always print.
■
Receipts print when a certain MOP is used.
■
Receipts print only when you press [TICKET PRINT].
Ready Prompt
The prompt that is shown on the Operator Display between functions is called the ready
prompt. It can be set up one of two ways:
■
■
October 15, 2007
Ready for sale: “Ready for sale” always displays.
Due Sales
– If no fuel sales are due, “NO DUE SALES” displays.
– If fuel sales are due, a list of the sales displays.
Buypass Sales Reference
Starting Sales
■
2-16
Correcting a Sale
Backspace
Press [Backsp] to remove the last single number or letter entered.
The Backspace function erases the last letter or number entered as long as [ENTER] has
not been pressed. This can be used when entering information like birthdays, passwords,
or safe drop reference numbers.
Example:
You see:
Enter Reference # _
You key:
[1] [2] [4] but mean to key [1] [3] [4]
You see:
Enter Reference # 124_
You key:
[Backsp] [Backsp]
You see:
Enter Reference # 1_
You key:
[3] [4] [ENTER]
Pressing [Backsp] when entering a PLU number, department number, or dollar amount,
erases the entire entry.
Clear
Press [CLEAR] to remove the last set of numbers or letters entered.
The Clear function erases the last set of letters or numbers entered as long as any other
function key has not been pressed.
Error Correct
Press [ERROR CORR] to remove the last product or partial payment entered.
The Error Correct function erases the last sales item or cancels the last sales function
entered in the current transaction. For example, press [REFUND] accidentally, and press
[ERROR CORR] to cancel it.
Note: [ERROR CORR] does not work if [CREDIT] has been pressed.
■
Summary Report: The total number of error corrects appears in the Summary
Report.
■
Journal Tape: Items entered into a sale that are removed with [ERROR CORR]
print on the journal tape.
*********** ERROR CORRECTION ***********
T BISCUIT
1
0.75
****************************************
Buypass Sales Reference
October 15, 2007
2-17
If you are not in the middle of entering an item, press [CLEAR] to form feed the receipt
and journal printers.
Void Line
1. Press [VOID LINE].
2. Key the item to be voided exactly as it was originally entered.
The Void Line function erases an item entered into the current transaction. You can void a
line at any time during a transaction until you select an MOP.
If an entry is a multiple of an item ([QTY]), the entire quantity must be voided.
If you try to void an item that is not in the transaction or do not enter the item exactly as it
was originally entered, the message “E1119: OPER. NOT ALLOWED” displays briefly.
If you void a money order sale and do not enter the payee name exactly as you did the first
time, the Ruby terminal does not void the line.
Voided items are noted on the receipt, journal, and Summary Report. On the receipt and
journal they are shown by a ‘V’ to the left of the item.
Descr.
------T LRG SODA
T ICE
TV LRG SODA
qty
--1
1
1
amount
-----0.89
0.99
-0.89
Void Line with Security Check
1. Press [VOID LINE]. An employee with a high enough security level must do the
following to approve the procedure:
a. Key a cashier number.
b. Press [ENTER].
c. Key a password.
d. Press [ENTER].
2. Key the item to be voided exactly as it was originally entered.
If approval is needed to perform a void line transaction, then an employee with a high
enough security level must enter a cashier number and password before the transaction
can continue. The approval prints on the journal.
October 15, 2007
Buypass Sales Reference
Starting Sales
Form Feed
2-18
Void Ticket
Press [VOID TICKET].
The Void Ticket function erases all items in the current transaction and sets the Ruby
terminal up to start a new transaction. A transaction may be void at any time before the
sale is completed.
Void tickets log on the receipt, journal, and Summary Report.
T
Descr.
------CHILI DOG
CHEESE DOG
MED SODA
qty
--1
2
3
Sub Total
amount
-----1.49
2.58
2.37
---------6.44
VOID TICKET
The subtotal prints on the void ticket even if you did not press [TOTAL].
Void Ticket with Security Check
Press [VOID TICKET].
A high enough security level is needed to approve the procedure:
1. Key a cashier number.
2. Press [ENTER].
3. Key a password.
4. Press [ENTER].
Buypass Sales Reference
October 15, 2007
2-19
This procedure occurs on a workstation that is in Sales mode when the controller starts to
run a close period report, such as a Close Shift.
In a multiterminal system, the close period reports are run only on the controller. If any of
the workstations are in Sales mode when the controller starts the report, the controller
stops and waits until the workstations are out of Sales mode.
Depending on how the site is set up, workstations may no longer have to wait until a close
shift or close daily is complete, but can go back into Sales mode immediately and process
sales transactions while the close completes.
The workstation is in Sales mode and the controller has started a close period report.
■
The following appears on the controller.
Waiting for sales on register r_
■
The following appears on a workstation (workstation number ‘r’) that is still in
Sales mode.
SHIFT Change, Press < ENTER >_
If the workstation is in the middle of a transaction, it waits until the transaction
completes, and then it displays the shift change message.
1. Press [ENTER] on the workstation. The workstation terminal returns to the Sales
mode prompt.
[ SALES ]
2. Repeat step 1 for each workstation in the system that is in Sales mode.
Each workstation can return to Sales mode immediately after exiting Sales mode.
The controller can return to Sales mode after the report has processed and printed.
October 15, 2007
Buypass Sales Reference
Starting Sales
Close Period Reports During Sales
2-20
Buypass Sales Reference
October 15, 2007
3
Fuel Control
This chapter contains steps and descriptions for controlling fuel functions:
■
Fuel Icons
■
Fuel Control Functions
Note:
October 15, 2007
Performing fuel functions in Training mode is not recommended and may
affect fuel service.
Buypass Sales Reference
3-2
Fuel Icons
Fuel Icon Display
The Fuel Icon Display shows the general status of each active fueling point (up to 18). The
icons are located just below the Operator Display.
Note:
Up to 32 fueling points are available with the optional Icon Pole Display.
The icons appear on the pole display INSTEAD of on the Ruby terminal.
Each set of icons (pump number, car, nozzle, $) shows the status of one fueling point.
Only the icon sets that are connected to active fueling points are lit (active). For example,
if your site has eight fueling points, then eight sets of icons are lit. The rest remain dark
except when the Ruby terminal is first powered up.
Fuel Icons
Icons
Action
1-18
Flashing
Steady
Fuel Status
Dispenser Card Readers: There is card activity at the pump.
Steady Lit: The pump is controlled by the Ruby terminal.
Steady Unlit: The pump is not controlled by the Ruby terminal or does not
exist.
Flashing
Steady
Flashing
Steady
$
Flashing
Steady
All 4 Icons
Buypass Sales Reference
The customer is requesting approval for the pump. The icon flashes and
the Ruby terminal beeps until the pump is approved or the nozzle is
replaced.
The pump is approved for dispensing or a prepay transaction has been
started.
The cashier has stopped all or a specific pump by pressing the [STOP]
key.
The customer is dispensing fuel.
A second fuel sale or refund is due on the pump.
The customer has stopped dispensing fuel. The sale or refund is due.
Flashing
Dispenser Card Readers: The customer pressed the dispenser card reader
[Help] key or there is a message for the cashier to view (key the pump
number and then [VIEW]). The message appears on the top line of the
View screen. The car and nozzle continue to flash until the message is
viewed.
Flashing
The Ruby terminal is performing a self-check on power-up.
October 15, 2007
3-3
Fuel control functions are instructions given to the Ruby terminal. The Ruby terminal
passes the instructions to the fuel controller which directly controls the dispensers. Some
functions tell the dispenser to do something, such as allow dispensing, and some functions
ask the dispenser for information, such as viewing the status of the pump.
Fuel control status and fuel sale status are displayed as messages on the Operator Display
and as blinking or lighted icons (symbols) just below the Operator Display.
Some sites are set up to allow two fuel sales to be due on a dispenser. One sale is the
current sale which is in progress and the other is the stacked sale which occurred before
the current sale and for which payment is still due.
Fuel control functions can be performed either between or during other sales transactions.
Approve
Approve One Calling Pump
1. Key the pump number.
2. Press [APPROVE].
Approve All Calling Pumps
Press [APPROVE].
Whether a fueling point may be approved before a customer can dispense fuel depends on
the following operating conditions:
■
Automatic Approval: If “Autoapproval” is enabled for a specific pump number,
the pump does not need to be approved before a customer can dispense fuel.
■
Approve Specific Pump: In all cases, a specific pump can be approved if the
pump number is keyed before [APPROVE]. Two messages display briefly:
nn APPROVING
■
nn APPROVED
Approve All Pumps: If enabled, all fueling points requesting approval can be
approved at the same time by pressing the [APPROVE] key. If not enabled, a
specific pump may still be approved by keying the pump number before pressing
[APPROVE]. Two messages display briefly:
APPROVING CALLING PUMPS
CALLING PUMPS APPROVED
Note:
October 15, 2007
If a pump is approved while the cash drawer is open, the change for that
transaction continues to display. The journal records pump approvals.
Buypass Sales Reference
Fuel Control
Fuel Control Functions
3-4
Clear Reserve
The Clear Reserve function removes the “Reserved” state from a prepay pump. This may
happen when fuel communications are temporarily interrupted and then re-established.
Note:
Prepaid sales can always be cleared on the originating register. In a
multiterminal system, the state can be cleared from another terminal using
one of the following procedures.
Clear Reserve and Permit Dispensing
Clear a prepaid fuel sale that is in the “Reserved” state which will be dispensed.
1. Key the pump number and then [PREPAY][APPROVE].
2. Press [Yes].
(Alternate) Clear Reserve and Refund Fuel Sale
If “Clear Reserve and Permit Dispensing” (above) does not clear the reserved state, follow
the steps below:
1. Key the pump number.
2. Press [PREPAY].
3. Press [STOP].
If these steps do not clear the reserved state, contact the VeriFone Technical Support
Center for assistance.
Clear Reserve and Place in Idle
Clear a prepaid fuel sale that is in the “Reserved” state which will NOT be dispensed.
1. Key the pump number and then [PREPAY][STOP].
2. Press [Yes].
3. Key the pump number of the now unreserved pump.
4. Key [FUEL][TOTAL].
5. Choose the MOP originally used for the prepay transaction.
Disapprove a Pump
Disapprove a pump that is approved but has not started dispensing.
Key the pump number and press [STOP].
Buypass Sales Reference
October 15, 2007
3-5
Note:
A fast credit fuel sale cannot be moved.
This function moves a preset or prepay fuel sale that has not been dispensed from the
original pump number to a new pump number. The Move Fuel Point function may be set
up as either a separate [FP MOVE] key or as a menu choice under the [OTHER FUEL]
key. The following message prints on the journal (‘n1’ = the original pump; ‘n2’=the
pump to which the sale moves):
FP MOVE FROM PUMP# n1 TO PUMP# n2
Move Fuel Point with [FP MOVE] Key
1. Key the current pump number and press [FP MOVE].
2. Key the new pump number and press [ENTER].
Move Fuel Point with [OTHER FUEL] Key
1.
2.
3.
4.
Press [OTHER FUEL].
Press [ENTER] to choose the Move Fuel Point function.
Key the current pump number and then press [ENTER].
Key the new pump number and then press [ENTER].
Restarting a Stopped Pump
A pump may be restarted if the system is set up to allow a pump restart, or if the pump is
stopped from the Ruby terminal ([STOP] key) and one of the following is true:
■
The transaction at the pump has not ended.
■
The pump is a Dresser®/Wayne® brand.
The following two messages display briefly when approving a pump that has timed-out or
been stopped (also called re-approving or restarting) (‘nn’= the pump number):
nn RESTARTING
nn RESTARTED
Restart a Stopped Pump
1. Key the pump number.
2. Press [APPROVE].
October 15, 2007
Buypass Sales Reference
Fuel Control
Move Fuel Point
3-6
Stop/Disapprove
The [STOP] key does one of the following:
■
Stops fuel dispensing at a specific pump or all pumps.
■
Disapproves one pump or all approved pumps that have not started dispensing.
The following two messages display briefly if a pump is stopped (‘nn’= pump number):
nn STOPPING
nn STOPPED
The following two messages display briefly when all pumps are stopped:
STOPPING ALL PUMPS
ALL PUMPS STOPPED
Stop One Pump
1. Key the pump number.
2. Press [STOP].
Stop All Pumps
Press [STOP].
View Fuel Sales
The View function displays the status of the current fuel sales. The information that
displays depends on the pump manufacturer. Some pumps send information as the fuel is
dispensed. Other pumps send information only after dispensing is finished, and show only
the fueling point, current/stacked indicator, and pump status while fuel is being dispensed.
There are two types of view: due sales and fuel sales.
View Due Fuel Sales
1. Key [VIEW]. All fuel sales that are due appear.
2. Press [EXIT].
1C $ 39.86
3C $ 15.00
10C $ 8.25
2C $ 20.00
4C $ 5.50
4S $
_
9.00
The pump number, status (‘C’ = current, ‘S’ = stacked), and dollar amount due display. Up
to eight sales are listed. If there are more than eight sales, a down arrow in the bottom left
corner of the display indicates there are more. Press [VIEW] to see the rest of the sales.
If no sales are due, “NO DUE SALES” displays until another sales function is run.
Buypass Sales Reference
October 15, 2007
3-7
Check the fuel sale state or the pump state of the current or second (stacked) sale.
1. Key the pump number.
2. Press [VIEW]. The > points at the current sale.
3. Press [VIEW] again. The > points at the stacked sale.
4. Press [VIEW] again. The pump status and detailed fuel sale information for the
current sale appears.
5. Press [VIEW] again. The pump status and detailed fuel sale information for the
stacked sale appears.
6. Press [VIEW] to repeat the cycle (steps 2 through 5).
There are four view screens:
PUMP 1
>DUE $15.42
SOLD $33.52
CA
CA
View 1
PUMP 1
DUE $15.42
>SOLD $33.52
CA
CA
View 2
PUMP 1 IS IDLE
CURRENT:DUE $15.42 CASH
13.880 G REG
@ $1.111/G
View 3
PUMP 1 IS IDLE
STACKED:SOLD $33.52 CASH
30.170 G REG
@ $1.111/G
View 4
Pump Status
Status
October 15, 2007
Description
AUTHORIZED
The pump is approved, but dispensing has not started.
CALLING
The customer has lifted the handle and is requesting approval to dispense
fuel.
FUELING
Fuel is being dispensed.
IDLE
The pump is not in use.
LOW PAPER
The receipt paper in the dispenser card reader is low.
OFFLINE
The pump controller is not communicating with the dispenser.
Buypass Sales Reference
Fuel Control
View Pump Status
3-8
Pump Status
Status
Description
RESERVED
The pump is being prepaid and is locked until the transaction is complete.
STOPPED
A cashier has stopped the pump by pressing [STOP].
Fuel Sale Status
Status
Description
BUSY
The pump is in use (but not necessarily actively fueling).
DUE
The customer has finished dispensing and the sale or refund is due.
HOLD
This sale has already been included in a transaction on another Ruby
terminal or on the current ticket.
SOLD
This fuel sale has already been collected.
Buypass Sales Reference
October 15, 2007
4
Note:
Fuel Sales
Practicing fuel control or fuel sales functions in Training Mode is not
recommended and may affect fuel service.
A fuel sale can be part of any sales transaction either allowed inside at the Ruby terminal
or outside at the Dispenser Card Reader (DCRs). This chapter describes various fuel sales
and how to enter them into a transaction.The following fuel transactions are covered:
■
Inside Sales
■
Correct a Fuel Sale
■
Dispenser Card Reader (DCR)
■
Cash Acceptor Sales
■
Point of Purchase (POP) Fuel Sales
■
Fuel Discount
October 15, 2007
Buypass Sales Reference
4-2
Inside Sales
Autocollect Inside Sales
The Autocollect Inside feature allows sites using attendants to collect payments at the
pumps to do the following:
■
Provide receipts for fuel purchases.
■
Sell merchandise to customers who are also purchasing fuel.
The attendant takes the customer’s cash, credit, debit, or stored value card inside to
process the sale on the Ruby terminal. The attendant returns to the customer with the
receipt, any change due or the card, and any merchandise purchased.
Note:
If the attendant inserts the credit card into the DCR and dispenses fuel,
merchandise cannot be added nor can the sale be recalled inside.
MELVIN’S SERVICE STATION
Descr.
qty
--------RED CA #01
8.021G
FULL @ 1.249/ G
Sub Total
Tax
TOTAL
Autocollect Inside Sample
Receipt
amount
-----10.00
---------10.00
0.00
10.00
CASH $
Change $
10.00
0.00
Autocollect Inside Sale Steps
1.
2.
3.
4.
5.
6.
Key the pump number.
Press [VIEW].
If this is not the correct fuel sale, press [VIEW] again.
Press [FUEL].
If the customer wants to purchase merchandise, key the item(s).
Enter the customer’s method of payment.
Convert Fuel Sale Price Level
The Convert function switches the total price of a sale between the first two methods of
payment set up for fuel sales (usually cash and credit) when the price level for fuel is
different for each.
If a customer dispenses fuel at one price level but wants to pay in the other price level, use
the Convert function to switch. The fuel sale recalculates based on the new price per unit
of fuel. The new fuel sale total reflects in the total for the transaction.
Buypass Sales Reference
October 15, 2007
4-3
Convert Autocollect Inside Sale with [CONVRT] Key
1.
2.
3.
4.
5.
6.
7.
Key the pump number.
Press [VIEW].
If this is not the correct fuel sale, press [VIEW] again.
Press [FUEL].
Press [CONVRT].
If the customer wants to purchase merchandise, key the item(s).
Enter the customer’s method of payment.
Convert Fuel Sale Price Level with [CONVRT] Key
1. Enter the fuel sale into a transaction.
a. Key the pump number.
b. Press [FUEL].
2. Press [CONVRT].
Convert Fuel Sale Price Level with [OTHER FUEL] Key
1. Enter the fuel sale into a transaction.
a. Key the pump number.
b. Press [FUEL].
2. Press [OTHER FUEL].
3. Arrow to the Convert function.
4. Press [ENTER].
Postpay Fuel Sales
A postpay fuel sale is a fuel sale the customer pays after dispensing:
■
Postpay: The customer requests approval to dispense fuel. You press
[APPROVE]. The customer dispenses fuel and pays inside.
■
Preset Postpay: The pump is preset for a specific dollar amount or volume. The
customer dispenses fuel and pays inside.
■
Instant On: The customer presses a payment-type key. The customer has a preset
period of time to begin fueling. After dispensing the fuel, the customer pays inside.
October 15, 2007
Buypass Sales Reference
Fuel Sales
The Convert function may be set up as either a separate [CONVRT] key or as a menu
choice under the [OTHER FUEL] key.
4-4
■
■
Fuel Tax Addition: This function allows the ability to add a fuel tax to a fuel type
that is displaying a “tax free” price at the pump. The automatic adjustment is only
available for postpay fuel sales.
Fuel Tax Exempt: This function allows the cashier to remove taxes, or portions of
a tax, from a fuel sale. Exemptions are available only on postpay fuel sales.
Postpay Fuel Sale Steps
1. Key the pump number and press [FUEL] to put the first fuel sale due on the pump
into the transaction.
2. Press [FUEL] again to put the second fuel sale due on the pump into the
transaction instead of the first one.
Postpay Fuel Sale from View Pump Steps
1. Key the pump number and press [VIEW]. The first sale is selected.
2. To select the second sale, press [VIEW] again.
3. Press [FUEL] to put the selected fuel sale into the transaction.
Postpay Fuel Tax Addition/Exemption Steps
1.
2.
3.
4.
5.
6.
Key the pump number.
Press [FUEL].
Press [OTHER FUEL].
Press the arrow keys until “Fuel Tax Exemption” appears and press [ENTER].
Select the fuel tax exemption from the menu.
Press [ENTER].
Prepay Fuel Sales
In a prepay fuel sale the customer pays for the fuel before dispensing. The fuel is entered
for a specific dollar amount or volume. If the sale is by volume, the fuel product must be
specified. The sale must be paid before the Ruby terminal approves the pump.
The pump stops when the dollar amount or volume is reached or the tank is full.
Prepay Fuel Sale by Dollar Amount Steps
1. Key the pump number and press [PREPAY].
2. Key the dollar amount.
3. Determine if your site has different cash and credit pricing:
– If cash and credit are the same price, press [ENTER].
– If cash and credit are different prices, press the method of payment.
4. The transaction must be settled before the customer can dispense fuel.
Buypass Sales Reference
October 15, 2007
4-5
1. Key the pump number and press [PREPAY].
2. Press [QTY] and key the volume of fuel including two decimal places.
3. Determine if your site has different cash and credit pricing:
– If cash and credit are the same price, press [ENTER].
– If cash and credit are different prices, press the MOP.
4. Arrow to the correct fuel product.
5. Press [ENTER].
6. The transaction must be settled before the customer can dispense fuel.
Void a Prepay Fuel Sale
■
1.
2.
■
1.
2.
3.
4.
If the status of the prepaid pump is “AUTHORIZED,” disapprove the pump.
Press the pump number.
Press [STOP].
If the status of a prepaid, underrun pump is “RESERVED,” clear the reserve state.
Key the pump number.
Press [PREPAY].
Press [STOP].
Press [Yes] to clear the reserved state.
Prepay Fuel Sale with Fast Credit Enabled
Note:
A fast credit fuel sale cannot be moved.
In a fast credit sale, the network pre-authorizes a card for a fuel purchase then just charges
the customer for the amount actually dispensed. The customer cannot buy merchandise in
a fast credit transaction. Fast credit is most often used in cases where sites require prepay
after dark but the customers do not know how much fuel is needed to fill the tanks. Fast
credit prepay can only be used if fast credit is enabled in Manager mode.
■
Fast credit fuel sale: The customer can dispense up to the credit floor limit. The
customer’s card is only charged for the amount actually dispensed.
■
Fast credit fuel sale with dollar amount: The customer can dispense up to the
dollar amount entered in the prepay transaction. However, the customer’s card is
only charged for the amount actually dispensed.
October 15, 2007
Buypass Sales Reference
Fuel Sales
Prepay Fuel Sale by Volume Steps
4-6
■
■
Fast credit fuel sale with a fleet card: The customer is asked to enter information
such as a drivers’ ID or odometer reading on a PINpad.
Note: If a PINpad is not available, enter the information on the Ruby terminal.
Receipts: Receipts are available when the transaction is complete.
– Non-DCR sites: The customer may ask the cashier to print a receipt inside at
the Ruby terminal.
– DCR sites: A receipt prints at the DCR and can reprint at the Ruby terminal.
Note:
If Fast Credit is disabled, prepay fuel sales require the selection of a fuel type
for network transactions.
Prepay Fuel Sale with Fast Credit Enabled Steps
1.
2.
3.
4.
5.
6.
Key the pump number and press [PREPAY].
Optional: Key the dollar amount.
Press [CREDIT]. “SLIDE CARD OR ENTER ACCOUNT NUMBER” appears.
Swipe the card. The transaction is sent to the host for approval. No receipt prints.
Customer dispenses fuel.
Customer receives receipt either from DCR or from inside reprint.
Prepay Fuel Sale with Fast Credit Disabled Steps
1.
2.
3.
4.
5.
6.
7.
8.
Key the pump number and press [PREPAY].
Key the dollar amount.
Press [CREDIT]. “SLIDE CARD OR ENTER ACCOUNT NUMBER” appears.
Swipe the card. “SELECT FUEL PRODUCT” appears and the first fuel type that
was configured is displayed.
Use the arrow keys to select the fuel type.
Press [ENTER]. The transaction is sent to the host for approval. A receipt prints.
Customer dispenses fuel.
Customer receives receipt either from DCR or from inside reprint. To obtain a
detailed receipt, the customer must come back inside.
Prepay Fuel Sale with Fast Credit Using a Fleet Card Steps
1.
2.
3.
4.
Key the pump number and press [PREPAY].
Optional: Key the dollar amount.
Press [CREDIT].
Swipe the card.
Buypass Sales Reference
October 15, 2007
4-7
Note: Information varies by card and may be entered on the Ruby terminal.
The transaction is sent to the host for approval. No receipt prints.
6. Customer dispenses fuel.
7. Customer receives receipt either from DCR or from inside reprint.
Prepay Fuel Sale Refund (Underrun)
When a customer prepays for fuel but does not dispense the entire amount, the remaining
dollar amount is automatically due to the customer. The refund is put in a transaction just
like a postpay fuel sale, but the total is a negative number.
Other products can be added to the refund. The total price of the products is subtracted
from the amount due in the refund. The total line shows whether the customer is owed
money or owes money at the end of the transaction. The Ruby terminal does not report an
underrun as a refund.
Prepay Fuel Sale Refund Steps
1.
2.
3.
4.
5.
Key the pump number.
Press [FUEL].
Add other products if applicable.
Press [TOTAL].
Do one of the following:
– If the total is a negative number, press [CASH]. Pay the customer the total.
– If the total is a positive number, follow the steps for the MOP the customer
gives you.
If the status of the pump being refunded is “RESERVED,” do the following.
1. Key the pump number.
2. Press [PREPAY].
3. Press [STOP].
4. Press [Yes] to clear the reserve state.
If the prepaid fuel sale is completed but not dispensed, it may remain authorized at the
pump until it is dispensed or disapproved. If the pump is disapproved, the amount of the
prepay becomes due as a fuel underrun.
Note:
October 15, 2007
The Ruby terminal can be configured to automatically disapprove an
authorized pump after a certain amount of time.
Buypass Sales Reference
Fuel Sales
5. Ask the customer to complete the requested information on the PINpad.
4-8
Preset Fuel Sale
A preset fuel sale occurs when the Preset Fuel function is used to approve a fuel sale for a
specific dollar amount or volume. If the approval is by volume, specify the fuel product.
The pump automatically stops dispensing when the dollar amount or volume is reached or
the tank is full. The sale is paid after the fuel is dispensed.
The Preset Fuel Sale function may be set up as either a separate [FUEL PRESET] key or
as a menu choice under the [OTHER FUEL] key.
Preset Fuel Sale by Dollar Amount with [FUEL PRESET] Key
1.
2.
3.
4.
Key the pump number and press [FUEL PRESET].
Key the dollar amount.
Press [ENTER] or the method of payment.
The customer dispenses fuel before paying.
Preset Fuel Sale by Dollar Amount with [OTHER FUEL] Key
1.
2.
3.
4.
5.
6.
7.
Press [OTHER FUEL].
Arrow to the Preset Fuel function.
Press [ENTER].
Key the pump number and press [ENTER].
Key the dollar amount.
Press [ENTER] or the method of payment.
The customer dispenses fuel before paying.
Preset Fuel Sale by Volume with [FUEL PRESET] Key
1.
2.
3.
4.
5.
6.
Key the pump number and press [FUEL PRESET].
Press [QTY].
Key the volume of fuel to be dispensed (including two decimal places).
Press [ENTER] or the method of payment.
Arrow to the fuel product to be purchased.
Press [ENTER].
Preset Fuel Sale by Volume with [OTHER FUEL] Key
1.
2.
3.
4.
5.
Press [OTHER FUEL].
Arrow to the Preset Fuel function.
Press [ENTER].
Key the pump number and press [ENTER].
Press [QTY].
Buypass Sales Reference
October 15, 2007
4-9
Key the volume of fuel to be dispensed (including two decimal places).
Press [ENTER] or the method of payment.
Arrow to the fuel product to be purchased.
Press [ENTER].
Void a Preset Fuel Sale
If a preset fuel sale is entered and it is not dispensed, the pump remains authorized until
the sale is either dispensed or voided.
1. Key the pump number.
2. Press [STOP].
Rest In Gas
When buying non-fuel items inside, the customer can designate that the cashier apply the
rest of the cash amount provided to a fuel purchase.
1. Key the items sold.
2. Key the pump number.
3. Press [REST IN GAS].
4. Key the dollar amount the customer provides.
5. Press [CASH].
Drive Off
Drive Off is used to complete transactions in which fuel was dispensed, but not paid for.
The space at the bottom of the receipt is for a description of the vehicle. A receipt always
prints even if the system is set up not to print receipts.
Descr.
------UNLD CA #05
qty
--28.230G
@ 2.111/ G
amount
-----59.59
---------59.59
0.00
Sub Total
Tax
TOTAL
DRIVE OFF
Change
59.59
$
$
59.59
0.00
AUTO TAG #______________________________
MAKE/MODEL _____________________________
AUTO COLOR _____________________________
OTHER __________________________________
1. Ring up the unpaid fuel transaction.
2. Press [TOTAL].
October 15, 2007
Buypass Sales Reference
Fuel Sales
6.
7.
8.
9.
4-10
3. Press [DRIVE OFF].
4. Write a description of the vehicle on the receipt and save it.
5. Press [STOP].
Manual Fuel
Use the [MANUAL FUEL] key to enter a fuel sale into the Ruby terminal when
communication with the dispensers is not available.
Manual Fuel Steps
1. Key fuel sale price, including any taxes due, and press [MANUAL FUEL].
2. Use arrow key to find the correct fuel product then press [ENTER].
3. Key the pump number then press [ENTER].
Descr.
qty
-------MANUAL FUEL D
15.396
@ 1.299/G
amount
-----20.00
Sample Customer Manual Fuel
Receipt
-----20.00
0.00
Sub Total
Tax
TOTAL
20.00
CASH
CHANGE
$
$
20.00
0.00
Manual Fuel Refund
Fuel can be refunded as a department if your manager has defined a manual fuel
department. The specific use of this department is subject to the company’s policy.
Pump Test
The pump test method of payment only settles fuel sales and is not a valid MOP for prepay
fuel sales. The pump test MOP allows testing the fuel at the pumps. Dispense fuel
normally, then complete the sale using the pump test item available through the
[OTHER MOP] key. A receipt prints with the words “PUMP TEST” at the bottom.
Note:
Buypass Sales Reference
Pump test MOP sales print in the FP/Hose Test report. Print this report as a
flash report or during the Close Shift and/or Close Daily report.
October 15, 2007
4-11
1.
2.
3.
4.
5.
After the fuel is pumped, key the pump number.
Press [FUEL] to put the sale due on the pump into the transaction.
Press [TOTAL].
Press [OTHER MOP] until “PUMP TEST” displays.
Press [ENTER].
Credit and Cash Pricing Conflicts
If “Ignore MOP Conflict” is enabled in Manager mode when fast credit is not enabled,
press [CASH] to print a fuel receipt.
If “Ignore MOP Conflict” in not enabled and fast credit is not enabled, press
[MANUAL CREDIT] to print a credit receipt and [CASH] to reprint a debit receipt.
Reprint DCR Receipts Steps
1. Key the pump number.
2. Press [VIEW].
3. Press [TICKET PRINT].
Note:
This will only print the last DCR transaction. If another DCR transaction
occurs on the same DCR, the previous transaction is overwritten.
Reprint Prepay DCR Receipt
If “Ignore MOP Conflict” is enabled:
1. Key the pump number.
2. Press [FUEL].
3. Press [TOTAL].
4. Press [CASH].
Note:
The fuel type and volume appear on the reprinted receipt.
Note:
If the MOP is something other than [CASH] and “Ignore MOP Conflict” is
not enabled, then [MANUAL CREDIT] must be used.
Reprint DCR Receipt for Fast Credit
1.
2.
3.
4.
October 15, 2007
Key the pump number.
Press [VIEW].
Press [TICKET PRINT].
Press [ENTER].
Buypass Sales Reference
Fuel Sales
Pump Test Steps
4-12
Reprint Prepay Receipt When MOP Conflicts Are Not Ignored (Non-Fast
Credit)
If “Ignore MOP Conflict” is not enabled:
1. Key the pump number.
2. Press [FUEL].
3. Press [TOTAL].
4. Do one of the following:
– Cash or Debit: Press [CASH].
– Credit: Press [MANUAL CREDIT].
Reprint Receipt when MOP Conflicts are Ignored (Non-Fast Credit)
If “Ignore MOP Conflict” is enabled.
1. Press [TICKET PRINT].
2. Select the sale.
3. Press [ENTER].
Buypass Sales Reference
October 15, 2007
4-13
Fuel Sales
Fast Credit DCR Receipt Sample
WELCOME
00000924444-03
Store name
34698
Clearwater
FL
LORI VALENTINE
5499841000000004
MASTERCARD
REF # 9800002010 1
DATE 03/25/06
16:06
PUMP #
01
PRODUCT
PREM
GALLONS
0.883
PRICE/GAL:
$3.121
FUEL SALE
$2.76
APPROVAL # HOSTOK
CARWASH PRICE
$3.00
CARWASH TAX
$0.75
TOTAL SALE
$6.51
CARWASH CODE
30940
VALID FOR 14 DAYS
Merchant ID-Terminal ID
Store name and address
Customer name
Card number
Card type
Reference number
Credit Approval Code
Car Wash Code
THANK YOU
HAVE A NICE DAY
----------------------
Duplicate DCR Receipt Sample
WELCOME
00000924444-03
Address
Store name
Clearwater FL
DUPLICATE OUTDOOR RECEIPT
MASTERCARD
LORI VALENTINE
5499841000000004
9800002010 1
DATE 03/25/06 16:06
APPROVAL # HOSTOK
PUMP #
PRODUCT
GALLONS
PRICE/GAL:
TOTAL SALE
01
PREM
0.883
$ 3.121
$ 2.76
CARWASH PRICE
$3.00
CARWASH TAX
$0.75
TOTAL SALE
$6.51
CARWASH CODE
30940
VALID FOR 14 DAYS
THANK YOU
HAVE A NICE DAY
October 15, 2007
Buypass Sales Reference
4-14
Correct a Fuel Sale
Sold to Wrong Customer
1. Refund the incorrect fuel sale made to the first customer:
a. Key [REFUND] and the fuel sale dollar amount.
b. Enter the manual fuel department: Press [MANUAL FUEL] or press
[OTHER DEPT], key the manual fuel department number, and press
[ENTER].
c. Press [TOTAL].
d. Press the MOP to be refunded and complete the sale.
2. Sell the correct fuel sale to the first customer:
a. Key the pump number and press [FUEL].
b. Press [TOTAL].
c. Press the MOP and complete the sale.
3. Sell the correct fuel sale to the second customer:
a. Key the fuel sale dollar amount that was refunded to the first customer.
b. Enter the manual fuel department: Press [MANUAL FUEL] or press
[OTHER DEPT], key the manual fuel department number, and press
[ENTER].
c. Press the MOP and complete the sale.
This procedure helps to correct the situation when a fuel sale is sold to the wrong
customer. Note that because the manual fuel department sale was refunded and then sold
for exactly the same amount, the entries are balanced and will not create incorrect totals.
Example:
You see:
Enter Reference # _
You key:
[1] [2] [4] but mean to key [1] [3] [4]
You see:
Enter Reference # 124_
You key:
[CLEAR]
You see:
Enter Reference # _
You key:
[1] [3] [4] [ENTER]
Example:
Customer A dispensed $15.00 on pump 7.
Customer B dispensed $12.00 on pump 9.
Transaction 1: Customer B
Buypass Sales Reference
October 15, 2007
4-15
You key [TOTAL] [CREDIT].
You and the customer realize the wrong fuel sale was processed.
Transaction 2: Customer B’s transaction is corrected
You key [REFUND].
You key [1] [5] [0] [0][MANUAL FUEL].
You key [TOTAL] [CREDIT].
Complete the sale.
This reverses the initial incorrect fuel sale.
Transaction 3: Sell correct fuel sale to Customer B
You key [9] [FUEL].
You key [TOTAL] [CREDIT].
Transaction 4: Sell correct fuel sale to Customer A
You key [1] [5] [0] [0] [MANUAL FUEL].
You key [TOTAL] [CASH].
Restricted Fuel Sales
Some proprietary cards have restrictions on which products a customer can purchase. For
example, a card may be restricted to only fuel purchases or only one type of fuel, such as
diesel. If a customer inserts a card at a pump which does not dispense the allowed fuel or
tries to purchase a car wash, the DCR denies the sale.
October 15, 2007
Buypass Sales Reference
Fuel Sales
You key [7] [FUEL].
4-16
Dispenser Card Reader (DCR)
4
A dispenser card reader (DCR) gives fuel customers the option of paying at the dispenser.
DCRs read the magnetic stripe of credit, debit, and similar cards, sends the information to
a credit network, and controls dispensing fuel based on the network’s response.
Dispenser Types
Although different manufacturers refer to card readers by various trade names, this
manual uses ‘DCR’ for all of them.
■
Bennett: Dispenser Card Terminal (DCT)
■
Dresser/Wayne dispenser: Dispenser Card Processing Terminal (DCPT)
■
Gilbarco dispenser: CRIND®
■
Schlumberger dispenser: CardScan
■
Tokheim dispenser: Dispenser Payment Terminal (DPT)
DCR Sales Sequences Tables
The sales sequences for DCR transactions for all dispensers the Ruby terminal supports
are in the tables on the following pages. Consider the following in all tables:
■
If the Ruby terminal is in the idle state, the fueling point number remains lit and
the icons are dark.
■
If the Ruby terminal is sending data to the DCRs, a “LOADING” message replaces
the current prompt until the transmission is complete.
■
Card types cause different prompts to appear:
– Debit cards: If a customer inserts a debit card without first pressing the
[DEBIT] key, “DEBIT OR CREDIT?” appears on the display. After a card
has been identified as a debit card, the display prompts with “ENTER PIN.”
– Fleet cards: Different Fleet cards prompt the customer for information such as
odometer reading, vehicle identification number, etc.
– Stored Value Cards: Also known as prepaid cards, these cards usually display
the balance which remains on the card.
The following DCR sales examples in the DCR Sequences Tables:
■
DCR Sale Using a Card
■
DCR Sale Using Cash
■
DCR Sale Using a POP Discount Code
■
Pay Inside Sale Using a POP Discount
■
Postpay Inside Sale
■
Prepay Inside Sale
■
Card Rejected with Hot Pump Enabled
Buypass Sales Reference
October 15, 2007
4-17
■
■
Card Rejected with Hot Pump Disabled
Card Not Removed
POP Discount Code Rejected
Fuel Sales
■
DCR Sale Using a Card
User/DCR Action
Ruby Action
1
DCR is in idle state.
Idle state.
2
Customer inserts a card.
Fueling point number icon
flashes.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:
PLEASE REMOVE THE CARD
Displays for 5 seconds.
3
Customer removes card.
If customer does not remove
card, see “Card Not
Removed” table.
4
Customer waits.
Ruby terminal performs
local validation of card.
ONE MOMENT PLEASE
Ruby terminal requests card
authorization.
5a “Hot DCR pump” in Fuel Manager > DCR Configuration is set to ‘Y’.
Credit or debit card: The
customer waits.
Ruby terminal approves
pump before authorization is
received. Car icon lights.
Start Fueling Prompt
If authorization is then
rejected, see “Card Rejected
with Hot DCR Pump
Enabled.”
Card rejection information is
noted on the journal.
5b “Hot DCR pump” is set to ‘N’.
Credit or debit card: The
customer waits.
Ruby terminal approves
pump after receiving
authorization.
Start Fueling Prompt
If authorization is rejected,
see “Card Rejected with Hot
DCR Pump Disabled.”
Card rejection information is
noted on the journal.
6
Customer removes nozzle
and dispenses fuel.
Ruby terminal sounds a tone
to indicate fueling has
started. Nozzle icon lights.
Promotional Message
7a If “Always print receipt” parameter in DCR Site Parameters in Fuel Manager mode is set to ‘N’.
October 15, 2007
Buypass Sales Reference
4-18
DCR Sale Using a Card
User/DCR Action
Ruby Action
Customer completes fueling
and replaces nozzle.
Customer responds ‘Yes’ to
“RECEIPT?”
Fueling point number icon
flashes. Ruby beeps to
indicate fueling is complete.
DCR Prompt
RECEIPT YES/NO?
followed by
PRINTING RECEIPT
followed by
RECEIPT IS READY
Displays for 5 seconds - beeps.
Customer completes fueling
and replaces nozzle.
Customer responds ‘No’.
Fueling point number icon
flashes. Ruby terminal beeps
to indicate fueling is
complete.
RECEIPT YES/NO?
THANK YOU
7b If “Always print receipt” is set to ‘Y’.
Customer completes fueling
and replaces nozzle.
Customer waits.
Fueling point number icon
flashes. Ruby terminal beeps
to indicate fueling is
complete.
PRINTING RECEIPT
followed by
RECEIPT IS READY
THANK YOU
Displays for 5 seconds - beeps.
8
DCR returns to idle state.
Buypass Sales Reference
Idle state.
Idle Prompt
October 15, 2007
4-19
User/DCR Action
Ruby Action
1
DCR is in idle state.
Idle state.
2
Customer inserts a card.
Fueling point number icon
flashes.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:
PLEASE REMOVE THE CARD
Displays for 5 seconds.
3
Customer removes card.
If customer does not remove
card, see “Card Not
Removed” table.
4
Customer waits.
Ruby terminal performs
local validation of card.
ONE MOMENT PLEASE
Ruby terminal requests card
authorization.
5a “Hot DCR pump” in Fuel Manager > DCR Configuration is set to ‘Y’; “POP Discount Enable” and
“POP Discount Code Enable” in Manager > Configuration > Sales Config are set to ‘Y’.
Customer enters ‘Y’ or ‘N’.
POP CODE? Y/N
If customer enters ‘Y’,
prompt to enter the POP
code appears.
Customer enters 7-digit POP
Code.
ENTER DATA
Ruby terminal approves
code before prompting for
card.
If code is rejected, see “POP
Code Rejected” table.
Credit or debit card: The
customer waits.
Ruby terminal approves
pump before authorization is
received. Car icon lights.
Start Fueling Prompt
If authorization is then
rejected, see “Card Rejected
with Hot DCR Pump
Enabled.”
Card rejection information is
noted on the journal.
5b “Hot DCR pump” is set to ‘N’.
Credit or debit card: The
customer waits.
Ruby terminal approves
pump after receiving
authorization.
Start Fueling Prompt
If authorization is rejected,
see “Card Rejected with Hot
DCR Pump Disabled.”
Card rejection information is
noted on the journal.
October 15, 2007
Buypass Sales Reference
Fuel Sales
DCR Sale Using a POP Discount Code
4-20
DCR Sale Using a POP Discount Code (Continued)
User/DCR Action
Customer removes nozzle
and dispenses fuel.
Ruby Action
Ruby terminal sounds a tone
to indicate fueling has
started. Nozzle icon lights.
DCR Prompt
Promotional Message
6a If “Always print receipt” parameter in DCR Site Parameters in Fuel Manager mode is set to ‘N’.
Customer completes fueling
and replaces nozzle.
Customer responds ‘Yes’ to
“RECEIPT?”
Fueling point number icon
flashes. Ruby terminal beeps
to indicate that fueling is
complete.
RECEIPT YES/NO?
followed by
PRINTING RECEIPT
followed by
RECEIPT IS READY
Displays for 5 seconds - beeps.
Customer completes fueling
and replaces nozzle.
Customer responds ‘No’.
Fueling point number icon
flashes. Ruby terminal beeps
to indicate fueling is
complete.
RECEIPT YES/NO?
THANK YOU
Fueling point number icon
flashes. Ruby terminal beeps
to indicate fueling is
complete.
PRINTING RECEIPT
6b If “Always print receipt” is set to ‘Y’
Customer completes fueling
and replaces nozzle.
Customer waits.
followed by
RECEIPT IS READY
THANK YOU
Displays for 5 seconds - beeps.
7
DCR returns to idle state.
Buypass Sales Reference
Idle state.
Idle Prompt
October 15, 2007
4-21
User/DCR Action
Ruby Action
DCR Prompt
1
DCR is in idle state.
Idle state.
Idle Prompt
2
Customer selects any PAY
INSIDE option (PAY
INSIDE CASH, PAY
INSIDE CREDIT).
Car icon flashes and Ruby
terminal beeps repeatedly.
3
Customer waits.
Cashier approves pump.
Nozzle icon lights.
Start Fueling Prompt
4
Customer dispenses fuel.
Ruby terminal sounds a tone
to indicate that fueling has
started.
Promotional Message
5
Customer completes fueling
and replaces nozzle.
Dollar icon lights. Ruby
terminal beeps to indicate
fueling is complete.
6
Customer goes inside to pay.
If codes are enabled, cashier
processes POP discount
code or coupon at the Ruby
terminal when fuel sale is
tendered.
Idle Prompt
7
DCR returns to idle state.
Idle state.
Idle Prompt
ONE MOMENT PLEASE
PLEASE PAY CASHIER
Displays for 20 seconds - beeps 3
times.
Postpay Inside Sale
User/DCR Action
Ruby Action
DCR Prompt
1
DCR is in idle state.
Idle state.
2
Customer removes nozzle.
Car icon flashes and Ruby
terminal beeps repeatedly.
3
Customer waits.
Cashier approves pump.
Nozzle icon lights.
Start Fueling Prompt
4
Customer dispenses fuel.
Ruby terminal sounds a tone
to indicate fueling has
started.
Promotional Message
5
Customer completes fueling
and replaces nozzle.
Dollar icon lights. Ruby
terminal beeps to indicate
fueling is complete.
Displays for 20 seconds - beeps 3
times.
DCR returns to idle state.
Idle state.
Idle Prompt
6
October 15, 2007
Idle Prompt
ONE MOMENT PLEASE
PLEASE PAY CASHIER
Buypass Sales Reference
Fuel Sales
Pay Inside Sale Using POP Discount
4-22
Prepay Inside Sale
User/DCR Action
Ruby Action
DCR Prompt
1
DCR is in idle state.
Idle state.
Idle Prompt
2
Customer prepays inside.
Car icon lights. Pump is
approved.
Start Fueling Prompt
Customer inserts card at an
already prepaid pump.
CARD NOT READ
Displays for 5 seconds - beeps 3
times.
(This applies to systems
without a [CASH] key and
the “Handle Up Calling” set
to ‘N’, “Full Service Preset
at Pump” set to ‘Y’ and
“Autocollect” set to ‘0’.)
3
Customer removes nozzle
and follows start fueling
instructions, and begins to
dispense fuel.
Nozzle icon lights. Ruby
terminal sounds a tone to
indicate fueling has started.
4
Customer completes fueling
and replaces nozzle.
Nozzle icon turns off. Ruby
terminal beeps to indicate
fueling is complete.
5
Customer has dispensed less
than prepaid amount.
Dollar icon lights. Ruby
terminal beeps to indicate
fueling is complete.
PLEASE SEE CASHIER
Customer has dispensed
more than prepaid amount.
Dollar icon lights. Ruby
terminal beeps to indicate
fueling is complete.
PLEASE SEE CASHIER
Customer has dispensed
prepaid amount.
Ruby terminal beeps to
indicate fueling is complete.
Idle Prompt
DCR returns to idle state.
Idle state.
Idle Prompt
6
Buypass Sales Reference
Promotional Message
October 15, 2007
4-23
User/DCR Action
Ruby Action
1
DCR is in idle state.
Idle state.
2
Customer inserts a card.
Fueling point number icon
flashes.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:
PLEASE REMOVE THE CARD
Displays for 5 seconds.
3
Customer removes card.
If customer does not remove
card, see “Card Not
Removed” table.
Ruby terminal validates
card.
ONE MOMENT PLEASE
4
Customer waits.
Ruby terminal requests
authorization for card and
approves pump.
Start Fueling Prompt
5
Customer removes nozzle
dispenses fuel.
Nozzle icon lights. Ruby
terminal sounds a tone to
indicate fueling has started.
Promotional Message
6
Card is rejected.
Fueling point number, car,
and nozzle icons flash. Pump
is stopped.
Card rejection information is
noted on the journal.
7
8
October 15, 2007
Customer replaces nozzle.
DCR returns to idle state.
PLEASE SEE ATTENDANT
Displays until cashier views
message inside. DCR beeps 3
times.
Dollar icon lights. Ruby
terminal beeps to indicate
fueling is complete.
Displays for 20 seconds - beeps 3
times.
Idle state.
Idle Prompt
PLEASE SEE ATTENDANT
Buypass Sales Reference
Fuel Sales
Card Rejected with Hot Pump Enabled
4-24
Card Rejected with Hot Pump Disabled
User/DCR Action
Ruby Action
1
DCR is in idle state.
Idle state.
2
Customer inserts a card.
Fueling point number icon
flashes.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:
PLEASE REMOVE THE CARD
Displays for 5 seconds.
3
Customer removes card.
If customer does not remove
card, see “Card Not
Removed” table.
4
5
Card is rejected.
DCR returns to idle state.
Ruby terminal validates
card.
Fueling point number, car,
and nozzle icons flash.
ONE MOMENT PLEASE
PLEASE SEE ATTENDANT
Card rejection information is
noted on the journal.
Displays until cashier views
message inside. DCR beeps 3
times.
Idle state.
Idle Prompt
Card Not Removed
User/DCR Action
Ruby Action
1
DCR is in idle state.
Idle state.
2
Customer inserts a card.
Fueling point number icon
flashes.
3
4
Note:
Customer does not remove
card.
Fueling point number icon
flashes.
DCR returns to idle state.
Idle state.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Displays for 5 seconds.
PLEASE REMOVE CARD
Displays for 10 seconds - beeps 3
times.
Idle Prompt
In addition to message alert beeps, DCR beeps once per second while card is in reader.
Buypass Sales Reference
October 15, 2007
4-25
User/DCR Action
1
POP Code is rejected.
Ruby Action
Fueling point number icon
flashes.
DCR Prompt
INVALID CODE
CONTINUE Y/N
POP Code rejection
information is noted on the
journal.
2
If customer enters ‘Y’, 2nd
prompt for code entry
appears.
3
If customer enters invalid
entry, 3rd prompt for code
entry appears.
4
5
ENTER DATA
Fueling point number icon
flashes.
CONTINUE Y/N
POP Code rejection
information is noted on the
journal.
If 3rd attempt fails,
transaction is cancelled.
DCR returns to idle state.
INVALID CODE
INVALID CODE
TRANS CANCELLED
Idle state.
Idle Prompt
Bad Card Read
User/DCR Action
Ruby Action
1
DCR is in idle state.
Idle state.
2
Customer inserts a card.
Fueling point number icon
flashes.
3
4
5
October 15, 2007
Card is unreadable or was
inserted incorrectly.
Fueling point number icon
flashes.
Customer has made three
unsuccessful attempts to
insert card.
Fueling point number, car,
and nozzle icons flash.
Card has expired.
Fueling point number, car,
and nozzle icons flash.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Displays for 5 seconds.
REENTER CARD
Displays for 20 seconds - beeps 3
times.
PLEASE SEE ATTENDANT
Displays for 20 seconds.
EXPIRED CARD
Displays for 20 seconds - beeps 3
times.
Buypass Sales Reference
Fuel Sales
POP Discount Code Rejected
4-26
The following additional DCR prompts may appear.
Additional DCR Prompts
User/DCR Action
Customer presses [HELP]
key.
Ruby Action
Fueling point number, car,
and nozzle icons flash.
Customer presses
[CANCEL] before
dispensing fuel.
Prompt
HELP REQUESTED
Displays for 5 seconds.
TRANSACTION CANCELED
Displays for 10 seconds - beeps 3
times.
Customer inserts a fleet card.
ENTER DRIVER NO
ENTER UNIT NO
ENTER ODOMETER
Customer inserts a
Proprietary card or debit
card.
One of the following prompts
displays:
ENTER USER ID
ENTER DATA
ENTER PIN
The customer then keys the
identifying number.
Customer inserts a
Proprietary card.
Card declined by Proprietary
network.
CARD LOCKED OUT
Customer enters incorrect
PIN, data, or user ID
information for a Proprietary
card.
Prompts customer to enter
correct information.
One of the following prompts
display:
INVALID USER ID
INVALID DATA
INVALID PIN
The customer is then directed to:
PLEASE SEE CASHIER
Buypass Sales Reference
October 15, 2007
4-27
4
Note:
Under normal operating conditions opening and closing the cash cassette
are noted on the journal.
Reports
Cash acceptor sales appear in the Cash Acceptor Report. For more information see the
Reports Reference. Cash acceptor refunds can be calculated using the data in this report.
Troubleshooting
Bills that are rejected or that jam in the acceptor are noted on the journal.
Conditions which disable the cash acceptor include:
■
Two cash acceptor refunds stacked on the Ruby terminal.
■
The acceptor’s cassette is full. The message “Cash Acceptor Full” prints on the
journal.
■
A bill jams in the acceptor.
■
A customer tries to cheat the acceptor by tugging on the bill after the acceptor
began to pull it in.
■
The DCR is not configured to ‘Pay at Pump’.
Cash Acceptor Refunds
When a customer inserts money into a cash acceptor but does not dispense the entire
amount, the remaining dollar amount is automatically due to the customer. The refund is
handled like a postpay fuel sale; however, the total due is owed to the customer.
Other products can be used towards the balance of the refund. The total price of the
products subtracts from the amount due in the refund. The total line shows whether the
customer is owed money or owes money at the end of the transaction.
If the status of the pump that is being refunded is “APPROVED,” do the following:
1. Key the pump number.
2. Press [STOP] to remove the sale from the pump.
3. Refund the prepay amount to the customer.
October 15, 2007
Buypass Sales Reference
Fuel Sales
Cash Acceptor Sales
4-28
Cash Acceptor Receipt
WELCOME
00000924444-03
Convenience Store
123 Easy Street
Clearwater
FL
DATE 003/25/06 16:06
PUMP #
01
PRODUCT
PREM
GALLONS
10.000
PRICE/GAL: $ 1.219
FUEL SALE
$ 12.19
CASH TOTAL: $15.00
REFUND DUE: $ 2.81
**TAKE RECEIPT**
**TO CASHIER**
THANK YOU
HAVE A NICE DAY
-------------------
Duplicate Cash Acceptor Receipt
DUPLICATE OUTDOOR RECEIPT
DATE 03/25/06
16:06
CASH TOTAL: $15.00
PUMP #
PRODUCT
GALLONS
PRICE/GAL:
FUEL SALE
REFUND DUE:
01
PREM
10.000
$ 1.219
$ 12.19
$ 2.81
**TAKE RECEIPT**
**TO CASHIER**
THANK YOU
HAVE A NICE DAY
Buypass Sales Reference
October 15, 2007
4-29
4
Point of Purchase (POP) discounts are discounts given to customers on fuel purchases
when a particular requirement is met. For example, the site’s management may decide to
offer a 3 cents-per-gallon discount on premium fuel for all customers who purchase
$10.00 worth of grocery items.
The POP discount function allows the site to sell fuel at discounted prices on a
transaction-by-transaction basis. Depending on how the site’s system is configured,
discounts may be applied in several ways, including:
■
Approving the pump at the discounted price per gallon
■
Applying a calculated discount as a separate line item
■
Providing a code that lets the customer get a discount on a later fuel purchase
■
Printing a coupon for use on an inside purchase
Additionally, free POP awards could be issued to customers in order to maintain good
customer relationships. This functionality is also dependent upon how your management
set up the POP discount feature in the Ruby terminal. Also, certain sites with Dresser/
Wayne or Gilbarco dispensers equipped with scanners may be configured to support POP
discount Membership Cards scanned by the customer.
Considerations
Consider the following when handling POP discounts:
■
The maximum number of days a POP code could be valid is 30. However, this may
vary depending on your site’s setup.
■
When a qualifying purchase includes a specific fuel grade, the discount is applied
to that sale, and no code generates.
■
If a single transaction qualifies for more than one POP discount, the Ruby terminal
determines which discount is actually applied. Check the site’s policies for more
information about POP discount setup.
■
A fuel sale dispensed at a POP discount rate is not eligible to also receive a fuel
discount (using the [FUEL DISC] key or [OTHER FUEL] key) and vice versa.
However, a code could be earned if the minimum purchase requirement of the net
sale is met.
■
Depending on your setup, it may be possible for a customer to provide a code,
redeem a POP discount, and earn another code—all in the same transaction on
both inside and outside sales.
October 15, 2007
Buypass Sales Reference
Fuel Sales
Point of Purchase (POP) Fuel Sales
4-30
■
■
Multiple MOPs used in one transaction could still earn a POP discount; however,
the site setup determines which MOPs can be used together.
Valid qualifiers for POP Discounts with cash acceptors are MOP, Minimum
Purchase, and Membership. POP Discount codes can be entered on the DCR and
membership cards swiped or scanned at properly equipped DCRs.
Redeeming POP Discounts
POP discounts may be redeemed directly at the pump by entering a code (similar to a car
wash code) or inside at the Ruby terminal using a code or a coupon.
POP Coupon
1. Press [TOTAL].
2. Key the dollar amount of the coupon and press [COUPON].
3. If the coupon is the same amount as the total sale, the sale is complete. If the
coupon is less than the amount of the total sale, continue with the next MOP.
Note:
The site may be set up to process POP coupons differently from other
types of coupons (for example, a soft key may be assigned as a POP
coupon MOP). Check the site’s policies and procedures for processing
POP discount coupons.
POP Discount Code
1. Enter the first fuel purchase, the POP code prompt appears.
POP DISCOUNT CODE TO REDEEM? [Y/N]
2. Enter ‘Y’, if the customer has a POP code. This does not appear for subsequent
fuel sales in the same transaction, since only one code per transaction is allowed.
ENTER POP DISCOUNT CODE
3. Key the 7-digit POP code when prompted and press [ENTER].
Note:
There are three chances to enter a valid code. Each time a code is
rejected, an error message displays and indicates why it was rejected (the
code could be invalid, expired, or previously redeemed). Check the site’s
policies and procedures for processing a rejected code.
4. Continue with the sale until all items are entered.
Buypass Sales Reference
October 15, 2007
4-31
Note:
If a POP discount award is set up for a specific MOP, a customer using
that MOP may earn another POP discount code on this transaction.
7. Key the MOP and press [ENTER] to complete the sale.
Note:
Depending on the set up, a prompt may display to recalculate the total.
**POP DISCOUNT APPLIED**
PRESS TOTAL TO RECALCULATE AND CONTINUE
POP Discount for Postpay Fuel Sales using POP code
1. Enter the fuel sale.
2. Press ‘Y’ at the “POP DISCOUNT CODE TO REDEEM? [Y/N]” prompt.
3. Key the 7-digit code provided by the customer.
POP Discount Code to Redeem
If POP discounts are not set up in Manager and Fuel Manager modes to be automatically
applied, a prompt for a code appears. If the code prompt appears, do the following:
1. Enter the fuel sale.
2. Press ‘Y’ at the “POP DISCOUNT CODE TO REDEEM? [Y/N]” prompt.
3. Key the 7-digit code provided by the customer.
Issuing a Free POP Award
Depending on the site, you may have the option to issue free POP discounts to customers
who have not made qualifying purchases. For example, if a customer is incorrectly
charged for an item, you may compensate him by issuing a free POP award.
The following is an example of a free POP discount code receipt and free POP discount
coupon receipt.
Descr.
qty
amount
------------DISCRETIONARY POP DISCOUNT CODE
Sample Customer Receipt for Free
POP Discount Code
FREE CODE = 0801179
USE FOR DISCOUNT ON UNLD MID1 KERS
EXPIRES ON 03/25/06
________________________________________
________________________________________
Space for you to write why the
award was issued.
________________________________________
October 15, 2007
Buypass Sales Reference
Fuel Sales
5. Press [TOTAL].
6. Enter the MOP.
4-32
Descr.
qty
amount
------------DISCRETIONARY POP DISCOUNT COUPON
Sample Customer Receipt for Free
POP Discount Coupon
50 CENTS OFF MERCH
PURCHASE OF $10
OR MORE
________________________________________
Space for you to write why the
award was issued.
________________________________________
________________________________________
Issuing a Free POP Award Steps
Press the [FREE POP AWARD] soft key or do the following:
1. Press [OTHER FUEL].
2. Arrow to find “FREE POP AWARD,” and press [ENTER].
3. Key “1” for a free POP code or “2” for a free POP coupon.
Fuel Discount with [FREE POP AWARD] Key
1. Press [FREE POP AWARD].
2. Key “1” for a free POP code or “2” for a free POP coupon.
3. Press [ENTER].
Note:
Because this function has a security setting, you are prompted for your
cashier number and password.
4. Key your cashier number and press [ENTER].
5. Key your password and press [ENTER]. Depending on your choice, either the
POP code receipt or POP coupon receipt prints.
6. Write a brief explanation on the lines provided as to why the free POP award was
given. The journal then logs the free discount awarded.
Membership Card
Note:
POP membership discounts are supported both inside at the Ruby terminal
and outside at the DCRs.
Inside Fuel Sale Using Membership Card
1. Enter the first fuel purchase inside, the POP membership prompt appears.
MEMBER ID [Y/N]?
2. Enter ‘Y’ if the customer has a membership card.
Buypass Sales Reference
October 15, 2007
4-33
PRESENT MEMBER ID NOW
4. Other fuel sales within the same transaction do not prompt for a member ID, since
only one card per transaction is allowed when customers redeem POP discounts.
Note:
If a card is rejected, an error message displays after each of three
attempts. Check the site’s policies and procedures for processing a
rejected card.
MEMBER ID ACCEPTED
5. Key the MOP to complete the sale. No other POP discount processing is necessary.
Note:
Depending on the set up, a prompt may display to recalculate the total.
POP Discount for Qualified Card Type
If a POP discount is based on a particular credit card type, the following occurs:
1. The customer swipes the card at the DCR. If the card type qualifies for a discount,
the price at the pump adjusts to allow for the discount.
2. The customer dispenses fuel at the discounted price and replaces the nozzle when
fueling completes.
Note:
Certain sites may have DCRs set up for scanning POP discount Membership
Cards. When the customer scans a Membership Card, the Membership Card
discount becomes the only POP discount awarded for that transaction.
POP Discount for Prepay Fuel Sales
When set up in Manager mode, POP discounts for prepay fuel sales apply automatically.
POP Discount Postpay Fuel Sale
In most cases, the price at the pump is already discounted. If not, the customer must come
inside to pay and to present the POP code or coupon for the discount.
Postpay grants the POP discount up to the dollar fueling limit set by the site and charges
the regular price for any fuel dispensed above the fueling limit.
October 15, 2007
Buypass Sales Reference
Fuel Sales
3. Scan, swipe the Membership Card or manually enter the card number.
4-34
POP Discount with a Car Wash Purchase
1. The customer swipes the card.
2. The “CAR WASH Y/N” prompt displays. If the customer chooses ‘Y’, the fuel
price adjusts to the discounted rate.
3. The customer dispenses fuel at the discounted price and replaces the nozzle when
fueling completes.
Note:
If the car wash prompt occurs after the sale, the POP discount code or
coupon prints on the DCR receipt for use with a subsequent fuel purchase.
POP Discount Fueling Limit
POP Discounts awarded for purchasing specified PLU or department items such as car
washes, are limited by cutting off fueling in a POP-eligible transaction at a preset dollar
amount. Only the fuel purchase, and no other merchandise or service can count towards
the dollar fueling limit.
■
Each POP discount transaction set up to reward a PLU or a department purchase,
has its own dollar limit on fueling.
■
At the DCR, if the customer’s credit card maximum limit exceeds the dollar
fueling limit, the pump stops when the dollar fueling limit is reached.
POP Discount Fuel Refunds
1.
2.
3.
4.
Press [REFUND].
Key the amount needing refunding.
Press [MANUAL FUEL].
Refund the amount to the customer.
Note:
Buypass Sales Reference
If a [MANUAL FUEL] key is not on the Ruby terminal, check the site’s
policies for issuing refunds on discounted fuel purchases.
October 15, 2007
4-35
Fuel Sales
POP Discount Applied Receipt
WELCOME
00000004554-03
RUBY SYSTEMS
150 W. CARPENTER
CLEARWATER
FL
VISA
REF # 9800002023 4
DATE 03/25/06 07:34
PUMP #
01
PRODUCT
UNLD
GALLONS
10.847
PRICE/G:
$ 1.121
FUEL SALE
$12.16
APPROVAL # VISARR
INCLUDES .05/G DISC
Card type
Card number
Discounted price per gallon
POP discount award description
THANK YOU
HAVE A NICE DAY
Duplicate POP Discount Applied Receipt
DUPLICATE OUTDOOR RECEIPT
VISA
REF # 9800002023 4
DATE 03/25/06 07:34
APPROVAL # VISARR
PUMP #
01
PRODUCT
UNLD
GALLONS
10.847
PRICE/GAL:
$ 1.121
FUEL SALE:
$ 12.16
APPROVAL # VISARR
INCLUDES .05/G DISC
THANKS, COME AGAIN
If a cashier swipes or scans a member ID card that does not qualify for a discount, the card
is rejected. The following is an example:
Descr.
-----MID1 CA #01
qty
--22.727G
@ 1.100/G
Sub Total
Tax
T O T A L
CASH
amount
-----25.00
--------25.00
1.75
26.75
26.75
POP DISC REJECTED - INVALID MEM ID
October 15, 2007
Sample Customer Receipt Showing
Rejected POP Member ID Card.
Explanation of Rejected POP
Member ID
Buypass Sales Reference
4-36
Unqualified Fuel Sales
If a customer enters a POP code and selects a fuel grade that does not qualify for a
discount, the code is rejected. The original code then reprints on the receipt along with the
original expiration date so that the customer can redeem it later. A new code does not
generate unless some other requirement is met. The following is an example:
Descr.
-----MID1 CA #01
qty
--22.727G
@ 1.100/G
Sub Total
Tax
T O T A L
CASH
amount
-----25.00
Sample Customer Receipt Showing
Rejected POP Code
--------25.00
1.75
26.75
26.75
POP CODE REJECTED - WRONG FUEL GRADE
UNUSED CODE = 0810051
USE FOR DISCOUNT ON PREM UNLD
EXPIRES 03/25/06
Explanation of Rejected POP Code
Unused Code
Discount Description
Expiration Date
It is possible for a customer to earn an additional POP code or a POP coupon, even though
the original code entered was rejected. For example, a customer may select a nondiscounted fuel grade; but earns a POP code for reaching a minimum purchase amount.
Descr.
-----MID1 CA #01
qty
--22.727G
@ 1.100/G
Sub Total
Tax
T O T A L
CASH
amount
-----25.00
--------25.00
1.75
26.75
26.75
POP CODE REJECTED - WRONG FUEL GRADE
UNUSED CODE = 0810051
USE FOR DISCOUNT ON PREM UNLD
EXPIRES 03/25/06
MIN DEP AM CODE = 0041274
USE FOR DISCOUNT ON UNLD
EXPIRES 03/25/06
Buypass Sales Reference
Sample Customer Receipt Showing
Rejected POP Code and New Code
Earned.
Explanation of Rejected POP Code
Unused Code
Discount Description
Expiration Date
New Code Earned
Discount Description
Expiration Date
October 15, 2007
4-37
4
Note:
Fuel purchases in which a POP discount was applied are not eligible for fuel
discounts using the [FUEL DISC] key or the [OTHER FUEL] key. (For
more information on POP Discounts, See “Point of Purchase (POP)
Discounts” in this chapter.)
This function discounts fuel purchases by a fixed dollar amount per gallon. The cashier
can indicate the number of gallons/liters to be discounted, or the discount may apply to the
whole fuel amount.
Fuel discounts can be used in preset or postpay fuel sales.
The Fuel Discount function may be set up as either a separate [FUEL DISC] key or as a
menu choice under the [OTHER FUEL] key.
Note:
“FUEL DISCOUNT” may appear as another name, such as “REFER
DISCOUNT” depending on the site setup.
Descr.
------UNLD CA #01
qty
--14.211G
@ 2.111/ G
Fuel Discount
amount
-----30.00
The discount is $0.10 per gallon
for 5 gallons.
-0.50
Fuel Discount with [FUEL DISC] Key
1. Bring the fuel sale up on the display.
2. Do one of the following:
– If the discount applies to part of the fuel dispensed, key the amount (gallons/
liters) and press [FUEL DISC] key.
– If the discount applies to the whole amount of fuel dispensed, just press
[FUEL DISC].
Fuel Discount with [OTHER FUEL] Key
1.
2.
3.
4.
Press [OTHER FUEL].
Arrow to the Fuel Discount function.
Press [ENTER].
Do one of the following:
– If the discount applies to part of the fuel dispensed, key the amount (gallons/
liters) and press [ENTER].
– If the discount applies to the entire amount of fuel dispensed, press [ENTER].
October 15, 2007
Buypass Sales Reference
Fuel Sales
Fuel Discount
4-38
Buypass Sales Reference
October 15, 2007
5
Non-Fuel Sales
This chapter provides steps for entering merchandise into a sales transaction:
■
PLU Sales
■
Department Sales
■
Car Wash Sales
■
Deal Pricing
■
Combo
■
Mix ‘n Match
■
Fees/Charges
■
Non-Fuel Discounts
■
Special Discounts
October 15, 2007
Buypass Sales Reference
5-2
PLU Sales
A PLU is a number used to identify a specific product. Some stores assign their own PLUs
and other stores use the numbers that appear below the bar code printed by the
manufacturer. A bar code is a pattern of lines read by a scanner.
Bar Code
PLU
PLU Entry
A PLU can be entered into a transaction in one of the following ways:
■
Key the PLU number and press [ENTER].
■
Press the PLU soft key.
■
Press a menu soft key and then press the menu item number.
■
Scan the bar code.
■
Key the PLU from the bar code and press [ENTER]. Do one of the following:
– 12-digit UPC-A: Key the first 11 digits.
– 8-digit UPC-E: Key the middle 6 digits. Never key all 8 digits.
– 8-digit EAN-8: Key all 8 digits.
– 13-digit EAN-13: Key all 13 digits.
PLU Bar Codes
If the site assigns their own PLUs, key those numbers into the Ruby terminal.
If the site uses the numbers on the bar code, first identify the bar code type. Bar codes are
printed in various patterns. The most commonly used codes are referred to as UPC-A,
UPC-E, EAN-8, and EAN-13. UPC stands for Universal Product Code. The UPC patterns
are the most common bar codes in the United States. EAN stands for European Article
Numbering. The EAN patterns are sometimes used in the United States but are much more
common throughout the rest of the world.
Buypass Sales Reference
October 15, 2007
5-3
UPC-A
The UPC-A code has 12 digits: n 12345 12345 c. The first digit is a numbering system
digit and the last is a check digit. If the numbering system digit, n, is a ‘0’, see example 1.
If the numbering system digit is not a ‘0’, see example 2.
Example 1:
If n is a ‘0’, do one of the following:
■
Key the middle 10 digits.
[0] [1] [2] [3] [4] [5] [6] [7] [8] [9]
■
Key the first 11 digits.
[0] [0] [1] [2] [3] [4] [5] [6] [7] [8] [9]
■
Key all 12 digits.
[0] [0] [1] [2] [3] [4] [5] [6] [7] [8] [9] [5]
Example 2:
If n is not a ‘0’, then you must key it. Do one of the following
■
Key the first 11 digits.
[6] [0] [1] [2] [3] [4] [5] [6] [7] [8] [9]
■
Key all 12 digits.
[6] [0] [1] [2] [3] [4] [5] [6] [7] [8] [9] [5]
October 15, 2007
Buypass Sales Reference
Non-Fuel Sales
The PLU in each code must be keyed differently so that the item sold is entered into the
system properly. Look at the arrangement of the numbers in the following examples to
decide how many and which numbers to key.
5-4
UPC-E
The UPC-E code has eight digits: n 123456 c. The, n, can be keyed or not. See example 3.
Note:
Do not key the check digit, c, in a UPC-E code, because the system confuses
it with an EAN-8 code.
Example 3:
Do one of the following:
■
Key the first seven digits.
[0] [0] [1] [2] [3] [4] [5]
■
Key the middle six digits.
[0] [1] [2] [3] [4] [5]
EAN-8
The EAN-8 code has, seven digits plus a check digit: 1234 123c. See example 4.
Example 4:
■
Key all eight digits.
[4] [0] [8] [2] [2] [7] [7] [8]
EAN-13
The EAN-13 code has 12 digits plus a check digit: 1 123456 12345c. See example 5.
Example 5:
■
Key all 13 digits.
[6] [2] [8] [1] [0] [3] [6] [1] [1] [1] [1] [0] [4]
Scanned items can also be entered with modifiers and quantities.
Buypass Sales Reference
October 15, 2007
5-5
Non-Fuel Sales
PLU Not Found Sale
To enter a PLU that is not defined in the system:
1. Key the single-unit price of the item.
2. Press [ENTER].
Open PLU Sale
Open PLUs have no set prices.
1. Enter an Open PLU in one of the following ways:
– Key the PLU number and press [ENTER].
– Press the PLU soft key.
– Press a menu soft key and then press the menu item number.
– Scan the bar code.
– Key the PLU from the bar code and press [ENTER]. Do one of the following:
• 12-digit UPC-A: Key the first 11 digits.
• 8-digit UPC-E: Key the middle 6 digits. Never key all 8 digits.
• 8-digit EAN-8: Key all 8 digits.
• 13-digit EAN-13: Key all 13 digits.
The Ruby terminal responds with “Enter item price.”
2. Key the price and press [ENTER].
PLU Sale with ID Checking
PLUs for alcohol and tobacco products are set up to request customer ID before
continuing the sale. The Ruby terminal beeps and displays a message alerting the cashier
that an ID check is pending. The Ruby terminal rejects further entries until the date of
birth is entered.
1. Enter a PLU.
2. Do one of the following:
– Key the birth date (MM/DD/YY) and press [ENTER].
– Swipe the magnetic stripe on the driver’s license.
– Scan the 2D bar code on the driver’s license.
Note:
October 15, 2007
The ability to check ID by swiping the magnetic stripe on a license through
the card reader on the Ruby terminal is an optional feature called “EASY
ID.” This option may require a Ruby Card Bravo. If the EASY ID option is
not available, manually enter the birth date in the Ruby terminal. EASY ID is
not a replacement for visually checking identification.
Buypass Sales Reference
5-6
Many states are adopting the newer 2D bar code format as shown below.
The 2D bar code is usually located on the back of a license and scanned using a hand-held
scanner. 1D bar codes are not used for age verification and are not read by the scanner.
There are two possible ID age requirements. If a customer only qualifies for the lower age
requirement and then tries to purchase an item in the same transaction that has a higher
age requirement, the following message appears briefly:
E1141: PURCH. NOT ALLOWED
The date of birth prints on both the receipt and the journal.
Sample Receipt with ID Checking
Descr.
-----T BRAKE FLUID
2 BRANDED PK
CUSTOMER ID VERIFIED
2 CASE BEER
qty.
---2
3
12/25/71
1
amount
------5.60
6.00
Sample Customer Receipt with ID
Checking
19.00
---------Sub Total
30.60
Amount STA Taxable
30.60
7.00% STA TAX
2.41
TOTAL
33.01
CASH
Change
$
$
35.00
- 1.99
PLU Sale with Modifiers
Some PLU numbers are spread out over a number of similar items. This usually occurs
when the same PLU (item) is sold in different packages. In other words, the PLU defines
the item and the modifier defines the packaging. For example, if a brand of soda comes in
bottles, cans, and liters, all three items may have the same PLU number, but have different
modifiers.
To use modifiers, key the PLU number and press [MODIFY] until the correct item
appears. Each PLU/modifier combination automatically enters the price, taxes,
department, and description.
1. Key a PLU.
2. Press [ENTER].
3. Press [MODIFY] until the desired item appears.
Buypass Sales Reference
October 15, 2007
5-7
1. Key the quantity to be sold.
2. Press [QTY].
3. Enter a PLU.
PLU Sale with Quantity and with Modifier
Enter more than one of a specific PLU as one line of a transaction by using the [QTY]
key.
If “Sold by Fractional Quantity” is enabled, the PLU may be sold in a fractional quantity
of 1/100. For example, to sell half a pound (50/100) of turkey, key the following:
[5] [0] [QTY] and then enter the PLU.
1. Key the quantity to be sold.
2. Press [QTY].
3. Enter a PLU.
4. Press [MODIFY] until the desired item appears.
The fractional amount prints on the receipt.
T
Descr.
------01 TURKEY
qty
--0.50
amount
-----1.13
Price Check
1. Press [PRICE CHECK].
2. Enter a PLU.
3. Do one of the following:
– Press [Yes] to add the item to the sale transaction.
– Press [No] to exit price check.
– Press [MODIFY] until the desired item appears, then press [Yes] or [No].
Price Override
If the price on the Operator Display is not the new price, change the price by using the
[PRICE OVER] key. Enter the single item price; for example, if three candy bars at
$0.50 each have a new price of $0.35 each, key [3] [5] and press [PRICE OVER].
Price Override changes the price of the last PLU item entered. This applies to PLU items
entered from a soft key, menu, PLU number, or scan.
October 15, 2007
Buypass Sales Reference
Non-Fuel Sales
PLU Sale with Quantity
5-8
Only the final (override) price prints on the receipt. The words “Price Override” print on
the journal. The PLU Exception Report shows price overrides.
1. Enter a PLU.
2. Press [ENTER].
3. Key the new, single-unit price.
4. Press [PRICE OVER].
Menus
1. Press a menu soft key. A list of up to six PLU items appears. Each item has a menu
number to the left of it (1 - 6).
2. Key the menu item number. The item is entered into the transaction.
Menu items can also be entered with modifiers and quantities.
Scanners
A scanner is a separate device that reads bar codes that have been set up in the PLU File
on products. Pass the bar code across the scanner and the item enters into the transaction
exactly like a PLU item.
For Open PLUs, the Ruby terminal requests a price that the cashier keys after scanning the
product. No additional items can be scanned until a price is entered and the [ENTER] or
[EXIT] key is pressed.
Buypass Sales Reference
October 15, 2007
5-9
5
A department is a group of similar items. For example, a dairy department may include
items like milk, butter, eggs, and ice cream.
A department item is sold in one of the following ways:
■
Department Soft Key: A specific key set up for a specific department.
■
[OTHER DEPT] Key: A specific key set up to accept sales to any defined
department number.
Basic Department Sale
1. Key the dollar amount of the item.
2. Enter the department number in one of the following ways:
– Soft Key:
Press the department soft key.
– [OTHER DEPT] Key with Department Number:
Press [OTHER DEPT].
Key the department number.
Press [ENTER].
– [OTHER DEPT] Key with Search:
Press [OTHER DEPT] until the correct department appears.
Press [ENTER].
The methods in step 2 are referred to as “Enter a department” in the following steps.
Repeated Department Sale
To repeat a department sale, press the same department key immediately after entering the
initial department sale. Repeat in this way until a different item is entered.
October 15, 2007
Buypass Sales Reference
Non-Fuel Sales
Department Sales
5-10
At-For Pricing
Some department items are set up so that several items can be sold together for one price.
For example, candy bars cost three for $1.00. To determine the price of a single candy bar,
or two candy bars, use the At-For Pricing method and the Ruby terminal calculates the
correct price of each candy bar.
Note:
T
The standard price (three for $1.00) prints on the receipt and journal below
the department item.
Descr.
------CANDY BAR
@ 3
qty
--2
/1.00
amount
-----0.67
1. Key the quantity to be sold and press [QTY].
2. Key the number of items on which the price is based.
(For example, press [3] for three for $1.00.)
3. Press [QTY].
4. Key the base price.
(For example, for three for $1.00, key [1][0][0].)
5. Enter a department.
Note:
At-for pricing cannot be used with items sold in fractional quantities.
Department Sale with ID Checking
Departments with alcohol and tobacco products are usually set up with age verification.
Purchase of these products is the same as with other departments with the exception of the
age verification feature. The Ruby terminal beeps and displays a message alerting the
cashier that an ID check is pending. The Ruby terminal rejects further entries until the date
of birth is entered.
1. Key the dollar amount of the item.
2. Enter the department.
3. Do one of the following:
– Key the birth date and press [ENTER].
– Swipe the magnetic stripe on the driver’s license.
– Scan the 2D bar code on the driver’s license.
Note:
Buypass Sales Reference
The ability to check ID by swiping the magnetic stripe on a license through
the card reader on the Ruby terminal is an optional feature called “EASY
ID.” This option may require a Ruby Card Bravo. If the EASY ID option is
not available, manually enter the birth date in the Ruby terminal. EASY ID is
not a replacement for visually checking identification.
October 15, 2007
5-11
If department items may be sold in a fractional quantity of 1/100, for example, sell half a
pound (50/100) of luncheon meat in the deli department, key the following:
[5] [0] [QTY] and then enter the department.
The fractional amount prints on the receipt.
Descr.
------07 DELI
qty
--0.50
amount
-----1.13
1. Key the quantity to be sold.
2. Press [QTY] or enter the department item.
3. Press the same department soft key (or [OTHER DEPT]) until the total number of
items is entered. Each appear as separate items on the Operator Display and
receipt.
4. Key the dollar amount of the item.
5. Enter a department.
PLU Not Found Department
A PLU Not Found Department is set up to report sales of PLU items that are not defined in
the PLU File. The following displays if a PLU number is not found:
PLU 999999999999 not found
Enter price
0.00
The item is taxed depending on how the PLU Not Found department is set up. To reverse
the tax status:
1. Press [ERROR CORR] to remove the item.
2. Press [TAX EXEMPT] to reverse the tax status.
3. Re-enter the item.
Note:
October 15, 2007
Error corrects are reported in the Summary Report and on the journal tape.
Buypass Sales Reference
Non-Fuel Sales
Department Sale with Quantity
5-12
Money Order Department
5
Money orders are sold using department keys. Different department numbers may be used
to sell money orders for various dollar amounts since fees are usually higher when the
money order amount is greater.
Whether or not a particular MOP can be used to purchase a money order is set up in
Manager mode.
Note:
This procedure applies to sites that have a Ruby Card Bravo and third-party
equipment to automatically print money orders when they are sold.
No more than five money orders may be sold during a single transaction.
1. If the customer is purchasing more than one money order for the same amount, do
the following:
a. Press a number key (1 - 5).
b. Press [QTY].
2. Key the dollar amount.
3. Press the money order department soft key.
4. Key the payee name at the prompt.
Note: For quantity sales, step 4 repeats for each money order purchased.
5. One of the following may occur:
– The Ruby terminal may request a serial number. Key the number into the
money order terminal then press [ENTER] on the Ruby terminal to print the
money order or press [EXIT] to stop the transaction.
– The Ruby terminal may request that the cashier key the “Pwr Fail PIN.” Key
this code into the money order terminal then press [ENTER] on the Ruby
terminal to print the money order or press [EXIT] to stop the transaction.
– The Ruby terminal may request money order forms. Load the forms according
to the equipment directions then press [ENTER] on the Ruby terminal to print
the money order or press [EXIT] to stop the transaction.
Note:
Buypass Sales Reference
If [EXIT] is pressed to cancel, a refund must be performed to return
the money to the customer. If the site has a procedure for manually
completing money orders, press [ENTER] and follow that
procedure.
October 15, 2007
5-13
The Ruby terminal can be connected to a money order terminal and printer to
automatically print money orders sold on the Ruby terminal. The Ruby terminal sends a
signal to the third-party printer to print the money order. The money order equipment
determines the maximum amount for which a money order can be sold.
These sales differ from other department sales in the following ways:
■
The Ruby terminal prompts the cashier to “Enter Payee Name.” If the cashier
presses [ENTER] without keying in a name, the money order prints with a blank
payee line.
■
■
■
In most departments, selling multiple items would rarely reach the maximum total
for a department sale. However, if you perform a quantity sale for a money order
the total could reach the value set for the “Dept Max” parameter in the Department
File function in Manager mode. If this happens the Ruby terminal denies the line
item and displays an “AMOUNT TOO LARGE” message. The “Maximum
Amount” parameter in the Sales Configuration function in Manager mode sets the
limit for the price of a single department item.
When a communication failure occurs during a money order sale, the totals are
updated. Any pending money orders are not sent to the printer. Instead,
“xxxxxxxxxxxxxxxx” replaces the serial number on the receipt. Then, either
“M.O. Printer Error, ERROR#-1” or “M.O. Printer Error, ERROR#-2” prints on
the journal.
– Error #-1 indicates that there is a communication failure.
– Error #-2 indicates that communications have timed-out.
Note: Dashes before the error number indicate a communication-related error.
Issue a refund or enter the money order manually on the money order printer.
The money order serial number prints on the receipt, above the first trailer line.
Note:
See the “Sales Management” chapter for information on making vendor
payments with money orders.
Sample Money Order Receipt
Descr.
-----MO
MO FEE
qty
--1
Sub Total
Tax
TOTAL
Money Order#
October 15, 2007
amount
-----20.00
0.99
-----20.99
0.00
20.99
CASH
$
CHANGE
$
9162675224
25.00
-4.01
Serial Number
Buypass Sales Reference
Non-Fuel Sales
Printing Money Orders with Third-Party Equipment
5-14
Descr.
-----MO
MO FEE
qty
--1
Sub Total
Tax
TOTAL
CASH
$
CHANGE
$
Money Order# XXXXXXXXXXXXXXXXX
amount
-----20.00
0.99
-----20.99
0.00
Sample Money Order Receipt. This
transaction must be refunded to
return the money to the customer.
20.99
25.00
-4.01
“X’s” replace the serial number
when you press [EXIT] in response
to one of the messages listed
below and cash out the
transaction.
The messages listed below may appear on the Ruby terminal under different conditions
when processing money orders.
■
Verify Serial # on Money Order Terminal
Press <ENTER> to continue; <EXIT> to cancel
The Ruby terminal may display this message before a money order prints.
■
Enter Pwr Fail PIN on M.O. Term
Press <ENTER> to continue; <EXIT> to cancel
If the power to the money order terminal has recently been lost and restored, the
Ruby terminal may display this message.
■
Load Money Order Forms
Press <ENTER> to continue; <EXIT> to cancel
If the printer runs out of money order blanks, the Ruby terminal displays:
■
Press Transmit on M.O. terminal
Press <ENTER> to continue; <EXIT> to cancel
When the money order terminal stores its maximum amount of data on
transactions this message appears. Until you transmit the stored sales, the terminal
will not print any more money orders.
■
M.O. CHECKS LOW
The setting for the “Money Order Low Check Limit” parameter in the Sales
Configuration function in the Configuration function in Manager mode determines
when this message appears on the alarm line.
■
Money Order amount too large!
The money order sale is greater than the maximum limit. The statement
“xxxxxxxxxxxxxxxx” prints on the receipt in place of the serial number and “M.O.
Printer Error, ERROR #28” prints on the journal.
In response to any of these messages, press [EXIT] to cancel and do a refund to return
the money to the customer. If the site has a procedure for manually completing money
orders, press [ENTER] to continue the sale then follow that procedure.
Buypass Sales Reference
October 15, 2007
5-15
As with other department refunds, money order refunds appear in the Department Report.
Whether or not the fee is included in the refund amount depends on the set up in Manager
mode. Money order refunds log on the journal.
October 15, 2007
Buypass Sales Reference
Non-Fuel Sales
Refunds
5-16
Car Wash Sales
5
Note:
Car Wash is an optional feature that may require a Ruby Card.
A car wash sale is a PLU sale and can be sold on the Ruby terminal by the following
methods:
■
The PLU number
■
A PLU soft key set up with a car wash PLU
■
A menu key set up with car wash PLUs
A car wash cannot be sold as a department sale.
Note:
Car wash items can also be sold through a dispenser card reader.
Car Wash Sale at the Pump
Prompts for the customer to purchase one (or not) and to select a type appear before or
after the customer begins fueling, depending on the Ruby terminal’s settings. The
following exceptions may occur:
■
Car Wash Disabled: The DCRs do not display the car wash prompt.
■
Cash Acceptor Sales: The car wash prompt does not display before or after
fueling with cash acceptor sales.
■
Ruby Terminal/Car Wash Controller Not Communicating: The DCRs display
the prompt “CAR WASH UNAVAILABLE.”
Car wash sales on the DCR are set up in Car Wash Manager mode. The steps involved
depend on the type of fuel dispenser, the Ruby terminal’s settings, and the type of DCR.
A receipt always prints if a customer purchases a car wash at the DCR.
See the “Discounts” chapter in this manual and the “Car Wash Manager” chapter in the
Manager Reference for more information.
Note:
The following steps are general guidelines. The actual steps vary depending
on the fuel dispenser, DCR, Ruby terminal settings, and whether the car wash
is currently available.
1. The customer uses an MOP at the pump to purchase fuel.
2. The car wash sale prompt appears if it is set for the beginning of the sale.
Otherwise, go to step 3.
– The customer presses [Yes] to buy a car wash and then chooses from a list of
wash options.
– The customer presses [No] to refuse a car wash.
3. The customer dispenses fuel and completes dispensing.
Buypass Sales Reference
October 15, 2007
5-17
Note:
A car wash prompt does not appear before or after fueling with cash
acceptor purchases.
5. The DCR processes the receipt.
– If the customer purchased a car wash, a receipt prints.
– If no car wash is purchased, standard receipt procedures occur.
Rainchecks
A car wash raincheck can be purchased when the car wash or car wash controller is not
available. There are two cases.
■
The car wash has been disabled but the Ruby terminal and the car wash controller
are still communicating. The following message appears on the Operator Display:
■
CAR WASH DOWN. CODE AVAILABLE
PROCEED WITH SALE? (Y/N) _
If ‘N’, then proceed with the next item in the transaction.
If ‘Y’, the car wash is sold to the customer with a car wash code. The customer
must return to use the car wash when it is available.
The Ruby terminal and the car wash controller are not communicating. The
following message appears on the Operator Display:
CAR WASH CODE UNAVAILABLE
PROCEED WITH SALE? (Y/N) _
If ‘N’, proceed with the next item in the transaction.
If ‘Y’, the car wash is sold to the customer without a car wash code. To use the car
wash when it is available, the customer must bring in the receipt and trade it for
tokens or some other method of running the car wash.
October 15, 2007
Buypass Sales Reference
Non-Fuel Sales
4. The car wash sale prompt appears if set to display at the end of the sale and the
customer has not already purchased a car wash. Otherwise go to step 5.
– The customer presses [Yes] to buy a car wash and then chooses from a list of
wash options.
– The customer presses [No] to refuse a car wash. Go to step 5.
5-18
Valid Dates
The receipt contains a code the customer can use to start a car wash. The last date that the
code can be used follows the code. This date depends on the type of car wash controller
and the site’s policy. See “Car Wash Manager” in the Manager Reference for additional
information.
■
Ryko® Code-A-Wash IV: All car washes sold are valid for 30 days from the date
of purchase.
■
Unitec®, Ryko Code-A-Wash III, and Kesseltronics™: The setting for the Car
Wash Code Days Valid function in Car Wash Manager mode determines the length
of time that the car wash code is valid.
Void Ticket for Car Wash with Promotion
To void a car wash with promotion after pressing [TOTAL], press [VOID TICKET].
Then re-enter the items for sale.
Discounts
Car wash discounts are set up as promotional items. This means that if the customer
purchases a car wash and has met the criteria for the promotional price, then the correct
price is automatically applied after the cashier presses [TOTAL].
Note:
Until the cashier presses [TOTAL], the Operator Display and the Customer
Display show the running total with the undiscounted price for the car wash.
If the discount is set for the same price as the car wash item and the purchase requirements
are met, then the car wash is free. The customer must request the car wash and the cashier
must enter it into the transaction. The car wash promotion prints on the receipt and on the
journal.
Whether or not a car wash discount is available depends on three conditions:
■
The type of discount which has been set up.
■
Whether the customer prepays or postpays for the fuel.
■
When the customer requests the discount.
The following table shows how these conditions affect one another
Buypass Sales Reference
October 15, 2007
5-19
Car Wash Discounts
Discount Type
Prepay Sale
Postpay Sale
Minimum Quantity Purchase
No discount.
Discount available.
Minimum Dollar Purchase
of Specific Fuel Product
No discount.
Discount available.
Minimum Dollar Purchase
of Any Fuel Product
Discount available if a customer
purchases at least the minimum dollar
amount set up in the PLU Promotion File
(in Manager mode) and requests a
discount before fueling.
Discount available.
Car Wash Receipt
When a car wash is entered into a transaction, the Ruby terminal prints a five-digit car
wash code on the receipt. The customer can then use this number to run the car wash.
When more than one car wash is sold on a ticket, a code prints for each one. Because each
car wash sold must have a code to go with it, enter each car wash sale separately. The
[QTY] key cannot be used.
Descr.
------SUPER WASH
DELUXE WASH
qty
--1
1
amount
-----12.00
10.00
---------22.00
1.54
Sub Total
Tax
TOTAL
CASH
Change
23.54
$
$
25.00
1.46
Your 5 digit Car Wash code(s)
SUPER WASH
30940
14220
DELUXE WASH
Good thru THU 01/10/03
October 15, 2007
Buypass Sales Reference
Non-Fuel Sales
.
5-20
Refunds
There are two methods for entering a car wash as a refund item:
■
Regular Price: Enter the car wash like any other PLU item.
■
Discounted Price: Enter the car wash, key the discounted price, and press
[PRICE OVER].
Note:
Discount car washes can be refunded correctly only if a
[PRICE OVER] key has been set up.
If the customer’s receipt has a car wash code printed on it, cancel that code at the car wash
controller after refunding the purchase.
Regular Refund
1.
2.
3.
4.
5.
6.
Press [REFUND].
Enter the car wash item.
Press [ENTER].
If the correct car wash does not display, press [MODIFY] until it appears.
Complete the refund.
Cancel the car wash code on the customer’s receipt (if there is one) at the car wash
controller.
Discounted Car Wash Refund
This can be entered as part of a multi-item refund transaction.
1. Do Regular Refund steps 1-4.
2. Key the discounted price and press [PRICE OVER].
3. Do Regular Refund steps 5-6.
Buypass Sales Reference
October 15, 2007
5-21
5
Deal pricing is a general term applied to combo and match sales. The Ruby terminal
automatically recognizes that a sale is eligible for deal pricing when the last PLU of a
match is rung into the transaction. A limit of 40 deals per transaction is allowed. An
example of deal pricing follows.
The Ruby terminal automatically discounts combo and mix ’n match prices.
T
Descr.
-----LUNCH COMBO
qty
--1
Sub Total
Tax
TOTAL
CASH $
Change $
October 15, 2007
amount
-----3.40
-------3.40
0.24
Sample Customer Receipt with
Combo Discount
3.64
5.00
-1.36
Buypass Sales Reference
Non-Fuel Sales
Deal Pricing
5-22
Combo
A combo contains a time-limited discount where a group of PLUs receive special pricing
when sold as a single item. The cashier has to recognize that a combination of PLUs
makes a combo. Choose the [OTHER COMBO] key or a soft key set up to enter the
transaction.
Do one of the following:
– Soft Key: Press the soft key for the specific combo.
– [OTHER COMBO] Key: Press [OTHER COMBO] then the number of the
combo.
Note:
The Deal Report and the PLU Report show the data on combo sales.
Combo Discounts
A combo that includes a PLU item set up with a “Special Discount,” does not receive the
special discount.
Combo Sale with a Scanner
Combos do not have separate bar codes for scanning purposes. Do not use a scanner for
combo price entry.
Combo Sale with ID Checking
Note:
The ability to check ID by swiping the magnetic stripe on a license through
the card reader on the Ruby terminal is an optional feature called “EASY
ID.” This option may require a Ruby Card Bravo. If the EASY ID option is
not available, manually enter the birth date in the Ruby terminal. EASY ID is
not a replacement for visually checking identification.
1. Enter the combo in one of the following ways:
– Soft Key: Press the soft key for the specific combo.
– [OTHER COMBO] Key: Press [OTHER COMBO] then the number of the
combo.
2. Do one of the following:
– Key the birth date and press [ENTER].
– Swipe the magnetic stripe on the driver’s license.
– Scan the 2D bar code on the driver’s license.
Buypass Sales Reference
October 15, 2007
5-23
Combo Sale with Quantity
1. Key the quantity to be sold and press [QTY].
2. Do one of the following:
– Soft Key: Press the soft key for the specific combo.
– [OTHER COMBO] Key: Press [OTHER COMBO] then the number of the
combo you want to sell.
Fractional Quantity
Combos cannot be sold by fractional quantity.
Food Stamps
The setting of the “Food stamps?” parameter in the Combo File overrides any food stamp
setting for separate PLUs in the combo.
Price Override
The “E1119: OPER. NOT ALLOWED” error message appears if [PRICE OVER] is
used when entering a combo into a transaction.
Combo Refunds
A combo must be set up to be returnable. If the entire combo is returned, make sure all
items in the combo are returned. If a partial combo is returned, adjust the price of each
item so more money is not refunded than was spent.
October 15, 2007
Buypass Sales Reference
Non-Fuel Sales
Combos with alcohol and tobacco products are set up with age verification. Purchase of
these products in a combo is the same as with other products with the exception of the age
verification feature. The Ruby terminal beeps and displays a message that an ID check is
pending. The Ruby terminal rejects further entries until the date of birth is entered.
5-24
Receipts
Combo receipts can print the product information in one of two ways:
■
The name of the combo with a list of all the items
■
The name of the combo only
T
Descr.
-----LUNCH COMBO
HOT DOG
LG SODA
CHIPS
qty
--1
Sub Total
Tax
TOTAL
CASH $
Change $
T
Descr.
-----LUNCH COMBO
qty
--1
Sub Total
Tax
TOTAL
CASH $
Change $
Buypass Sales Reference
amount
-----3.40
Combo Sales Receipt with All
Items Listed
-------3.40
0.24
3.64
5.00
-1.36
amount
-----3.40
-------3.40
0.24
Combo Sales Receipt with Only the
Name of the Combo
3.64
5.00
-1.36
October 15, 2007
5-25
The Ruby terminal automatically calculates discounts on items that have been set up for
mix ’n match pricing. Unlike combo pricing, the cashier does not have to recognize that
the items qualify for the discount, because the Ruby makes the match.
The Match File sets up deal pricing for chosen PLUs and the deals the Ruby terminal
tracks. As sales transactions are performed, the Ruby terminal tracks the PLUs that qualify
for deal pricing. A match is made when the standards are met, then the discount price
prints on the receipt by discount name.
Sample Customer Receipt with
Match Pricing
T
2
2
Descr.
-----BRAKE FLUID
BRANDED PK
CASE BEER
1
qty.
---2
3
1
amount
------5.60
6.00
19.00
---------Sub Total
30.60
BEER Discount
-2.00
Amount STA Taxable
28.60
7.00% STA TAX
2.02
TOTAL
30.62
CASH
Change
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
1
T
1
NACHOS
$
$
35.00
- 4.38
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
1.49
-------Sub Total
5.79
LUNCH Discount
-0.70
Sub Total
5.09
Tax
0.37
TOTAL
CASH $
Change $
October 15, 2007
Match Discount
Sample Customer Receipt with Match
Pricing and a Non-Mix and Match
Item
Mix and Match items
At original prices (three items)
Mix and Match discount
With discount applied
At original prices (four items)
Mix and Match discount
With discount applied
Tax on discounted subtotal
5.46
10.00
-4.54
Buypass Sales Reference
Non-Fuel Sales
Mix ’n Match
5-26
Mix ’n Match Discounts
Individual PLUs in a mix ’n match that are set up to include a “Special Discount” receive
both the special discount and the match discount. As with all special discounts, the
discount name appears on the third line of the Operator Display when the cashier enters
the special-discounted item. The cashier must press the [OTHER MOP] key after pressing
[TOTAL] then choose the special discount MOP. The special discount does not affect the
price of the other items in the match.
Mix and Match Receipt with
Special Discount
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
1
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
Tax
0.25
TOTAL
3.85
SPECIAL $
CASH $
Change $
SPECIAL Eligible Total $
2.00
Mix ’n match discount
Special discount amount
0.10
10.00
-6.25
Special discount eligible total
Food Stamps
Mix ’n match transactions accept food stamps if each PLU is set up to accept them.
Price Override
Using the [PRICE OVER] key for mix ’n match PLUs disables discount pricing for the
rest of the transaction.
Mix ‘n Match Error Corrections
If [ERROR CORR] is used to remove an item that is needed for a match already made by
the Ruby terminal, then the items no longer form a match. When this occurs, the Ruby
terminal recalculates all the totals.
Note:
Buypass Sales Reference
The [VOID LINE] function cannot be used with matches;
[VOID TICKET] must be used instead.
October 15, 2007
5-27
1
TV FRENCH FRIES
Non-Fuel Sales
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
-1.20
-------Sub Total
3.10
Tax
0.22
TOTAL
3.32
CASH $
Change $
10.00
-6.68
Refunds
An individual item in a match can be set up to be returnable. To get a full refund, all of the
following must be true:
■
The entire match must be returned.
■
The match period must be in effect.
■
The match record must still be in the Match File.
Follow the site’s policy about pricing item refunds due to Mix ’n Match break-up.
Void Line with Mix ’n Match
[VOID LINE] cannot be used with Mix ‘n Match.”
Void Ticket with Mix ’n Match
To void a Mix ‘n Match transaction, press [VOID TICKET]. The subtotal prints on the
void ticket even if you did not press [TOTAL].
T
T
T
Descr.
------HAM/CHEESE
NACHOS
MED FOUNT DR
qty
--1
1
1
Sub Total
amount
-----2.29
1.49
0.89
---------3.60
VOID TICKET
October 15, 2007
Buypass Sales Reference
5-28
Receipts
The following is a receipt for a discount on all items when three items are purchased:
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
qty
--1
1
1
Sub Total
FULL MEAL Discount
Sub Total
Tax
TOTAL
CASH $
Change $
amount
-----2.00
1.20
1.10
-------4.30
-0.70
3.60
0.25
3.85
10.00
-6.15
The following is a receipt for a free item when a specific combination of three other items
are purchased:
T
T
T
T
Descr.
-----ROAST BEEF
GARDEN SALAD
FRENCH FRIES
CHERRY PIE SLICE
qty
--1
1
1
1
Sub Total
LUNCH SPC Discount
Sub Total
Tax
TOTAL
CASH $
Change $
amount
-----2.99
1.79
0.99
1.00
-------6.77
-1.00
5.77
0.42
6.19
7.00
-0.81
Differences in totals for the same group of items can occur because the cashier entered the
items into the transaction in a different order. In the following example, a cashier enters
the same sandwich, side, and drink items in two transactions but in a different order.
Conditions:
■
■
The following mixes are set up:
– Sandwiches: Hamburger, cheeseburger, and roast beef
– Side orders: Regular fries, steak fries, and onion rings
– Drinks: Cola, lemonade, and iced tea
The following matches are set up using the above mixes:
– Match 1: One sandwich and one drink
– Match 2: One sandwich, one drink, and one side order
A customer buys three sandwiches, three drinks, and one side. The cashier rings them in
the order shown in figure 1:
Buypass Sales Reference
October 15, 2007
5-29
Non-Fuel Sales
Figure 1.
Mix 1
Sandwich
Match 1
Sandwich
Match 1
Sandwich
Mix 2
Match 1
Drink
Drink
Drink
Mix 3
Side Order
The Ruby terminal finds three match 1’s as the cashier enters the three drinks. All the
items are matched before the cashier enters the french fries so the side is not discounted.
T
T
T
3
Descr.
-----HAMBURGER
ICED TEA
FRENCH FRIES
qty
--3
3
1
amount
-----4.77
3.57
0.99
-------Sub Total
9.33
LUNCH Discount
-1.50
Sub Total
7.83
Tax
0.65
TOTAL
CASH $
Change $
October 15, 2007
8.48
10.00
-1.52
Buypass Sales Reference
5-30
However, if the cashier enters the items in the order shown in figure 2, the Ruby terminal
produces a different total.
Figure 2.
Sandwich
Match 1
Drink
French Fries
Sandwich
Match 2
Drink
Sandwich
Match 1
Drink
T
T
T
T
T
T
T
2
1
Descr.
-----HAMBURGER
ICED TEA
FRENCH FRIES
HAMBURGER
ICED TEA
HAMBURGER
ICED TEA
qty
--1
1
1
1
1
1
1
amount
-----1.59
1.19
0.99
1.59
1.19
1.59
1.19
-------Sub Total
9.33
LUNCH Discount
-1.00
SPECIAL Discount
-0.75
Sub Total
7.58
Tax
0.65
TOTAL
CASH $
Change $
8.23
10.00
-1.77
Adding an item after the match is made, produces a slightly different receipt.
Conditions:
■
The following mixes are set up:
– Sandwiches: hamburger, cheeseburger, and roast beef
– Side orders: regular fries, steak fries, and onion rings
– Drinks: cola, lemonade, and iced tea
■
A match is set up for the purchase of one item in each mix.
Buypass Sales Reference
October 15, 2007
5-31
Sample Receipt
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
1
T
1
NACHOS
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
1.49
-------Sub Total
5.79
LUNCH Discount
-0.70
Sub Total
5.09
Tax
0.37
TOTAL
CASH $
Change $
October 15, 2007
Mix ’n Match items
At original prices (three items)
Mix ’n Match discount
With discount applied
At original prices (four items)
Mix ’n Match discount
With discount applied
Tax on discounted subtotal
5.46
10.00
-4.54
Buypass Sales Reference
Non-Fuel Sales
A customer purchases a hamburger, regular fries, and an iced tea. Before completing the
transaction, the customer decides to add another item. The cashier enters the item and
completes the transaction. When the cashier presses [TOTAL], the Ruby terminal:
– Adds the new item to the receipt.
– Subtotals the original prices of the items sold.
– Lists the discounts for the entire transaction.
– Applies the discount to the subtotal.
– Recalculates the tax based on the new discounted total.
– Displays the new total price.
5-32
Match Pricing
The Match File sets up deal pricing for chosen PLUs and the deals the Ruby terminal
tracks. As sales transactions are entered, the Ruby terminal tracks the PLUs that qualify
for deal pricing. A match is made when the standards are met, then the discount price
prints on the receipt by discount name
.
Sample Customer Receipt with
Match Pricing
T
2
2
Descr.
-----BRAKE FLUID
BRANDED PK
CASE BEER
1
qty.
---2
3
1
amount
------5.60
6.00
19.00
---------Sub Total
30.60
BEER Discount
-2.00
Amount STA Taxable
28.60
7.00% STA TAX
2.02
TOTAL
CASH
Change
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
1
T
1
NACHOS
30.62
$
$
35.00
- 4.38
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
1.49
-------Sub Total
5.79
LUNCH Discount
-0.70
Sub Total
5.09
Tax
0.37
TOTAL
CASH $
Change $
Buypass Sales Reference
Match Discount
Sample Customer Receipt with
Match Pricing and a Non-Mix and
Match Item
Mix and Match items
At original prices (three items)
Mix and Match discount
With discount applied
At original prices (four items)
Mix and Match discount
With discount applied
Tax on discounted subtotal
5.46
10.00
-4.54
October 15, 2007
5-33
5
Positive Fees/Charges
A fee or charge is an additional charge applied against an item. It can be entered in one of
the following ways depending on the system setup. The samples show a typical fee that is
charged: a bottle deposit.
Department Sale
If the system is set up to use a department for fees, enter them as department sales.
T
Descr.
------SM COKE BOTTLE
BTL DEPOSIT
qty
--1
1
amount
-----0.50
0.10
Money Order Sale
Money orders are usually set up with a fee that the Ruby terminal automatically adds to
the money order transaction. The fee/charge amount is not included in the amount printed
on the money order, but is on the receipt. Refunds for a money order are performed as any
other Department or PLU sale.
PLU Sale
Fees are usually set up as part of a PLU. The Ruby terminal automatically adds the fee
when the PLU is entered into a transaction.
T
October 15, 2007
Descr.
------SM COKE BOTTLE
Bottle Depo
qty
--1
amount
-----0.50
0.10
Buypass Sales Reference
Non-Fuel Sales
Fees/Charges
5-34
Negative Fees/Charges
Use one of the following keys to enter negative fees for amounts on returned bottles:
■
Assigned Department Key: [BOTL RETURN].
■
[OTHER DEPT] Key: If a department key labeled for the specific fee is not set
up. Press [OTHER DEPT] then key the department number.
■
■
Assigned MOP Key: Sites may set up an MOP key to enter negative fees, since
some people pay for purchases by returning bottles.
[OTHER MOP]: If a department or MOP key labeled for the specific fee is not set
up, press [OTHER MOP] then key the MOP number.
Fee Set Up as a Department
Descr.
------BTL RETURN
qty
--1
amount
------0.10
Fee Set Up as a Method of Payment
Descr.
------BAKERY
qty
--1
Sub Total
Tax
TOTAL
BOT RTN
CASH
Change
amount
-------2.50
------2.50
0.00
2.50
$
$
$
0.10
2.40
0.00
Fees/Charges Refunds
If the system uses a fee department and an item that has an automatically added fee, then
the fee is automatically refunded, too. Always enter a department key when entering a
negative fee as a separate item.
Bottle deposits are usually set up as part of a bottled-soda PLU. The bottle deposit adds
automatically entered into a transaction. If the soda is returned, the fee automatically
subtracts. When an empty bottle is returned and the system uses a bottle return
department, then do the following:
1. Enter the amount of the fee in that department.
2. Press [BTL RETURN], or press [OTHER DEPT] to locate the appropriate
department.
Buypass Sales Reference
October 15, 2007
5-35
5
Fixed Discount
If the discount is fixed, press the [DISC] key after each item to be discounted is entered.
The percent or dollar amount will be automatically entered.
1. Enter the product.
2. Press [DISC].
Variable Discount ([DISC])
Depending on how the system is set up, discounts are entered as either a dollar amount or
percent off the sale.
1. Enter the product.
2. Key the discount.
– For dollar amounts, key the dollars and cents of the discount.
– For percents, key the percentage including two decimal places.
3. Press [DISC].
Dollar Discount ([DISC $])
1. Enter the product.
2. Key the dollars and cents of the discount.
3. Press [DISC $].
Example:
$0.10 discount - Key [1][0][DISC]
Descr.
------NACHOS W/CHEESE
Dsc
qty
--1
amount
-----1.25
-0.10
Discount based on a dollar
amount.
Percent Discount ([DISC %])
1. Enter the product.
2. Key the percentage including two decimal places.
3. Press [DISC %].
Example:10% discount - Key [1][0][0][0][DISC]
Descr.
------NACHOS W/CHEESE
Dsc 10.00%
October 15, 2007
qty
--1
amount
-----1.25
-0.13
Discount based on a percent.
Buypass Sales Reference
Non-Fuel Sales
Non-Fuel Discounts
5-36
Promotions
Promotions are applied automatically. The promotion is shown on the line below the
promotion item on both the receipt and journal.
T
T
Buypass Sales Reference
Descr.
------SUPER LG FOUNT
Pro
qty
--1
amount
-----2.00
-0.50
Promotion based on a dollar
amount.
Descr.
------SUPER LG FOUNT
Pro 25.00%
qty
--1
amount
-----2.00
-0.50
Promotion based on a percent.
October 15, 2007
5-37
5
Special discounts are discounts for specific situations or customers, such as students or
seniors. These discounts differ from standard discounts, because the discount is subtracted
from the subtotal. If an item is eligible for a special discount, the discount name appears
on the third line of the Operator Display. To give the discount, apply the special discount
MOP to the sale total. Only one special discount can be applied to a transaction.
Note:
The special discount must be entered before any other MOPs.
After the special discount has been applied, the discount amount and the new subtotal
amount displays. If applicable, the amount payable by food stamps also decreases. The tax
amount does not change.
To remove a special discount, press [ERROR CORR]. A special discount cannot be
removed if a food stamp or coupon MOP is entered. If a special discount is applied, the
receipt prints the total amount eligible for the discount and the discount amount applied
towards the sale.
T
Descr.
------PHARMACY
qty
--1
amount
-----13.95
---------13.95
10.46
0.84
Sub Total
Sub Total FS
Tax
TOTAL
65+ DISC
FS
CASH
Tax Credit FS
Change
65+ DISC Eligible Total $
14.79
$
$
$
3.49
2.00
9.30
0.14
0.00
$
Special discount
Food stamp MOP
Cash MOP
13.95
Special Discount with [SPEC DISC] Key
1. Enter sale items.
2. Press [TOTAL].
3. If the discount name appears on the third line of the Operator Display, one or more
of the sale items is eligible for a special discount.
4. Press [SPEC DISC].
5. Press [ENTER]. The discount amount and new subtotal appear.
6. Complete the sale using another MOP.
October 15, 2007
Buypass Sales Reference
Non-Fuel Sales
Special Discounts
5-38
Special Discount with [OTHER MOP] Key
1. Enter sale items.
2. Press [TOTAL].
If the discount name appears on the third line of the Operator Display, one or more
of the sale items is eligible for a special discount.
3. Press [OTHER MOP].
4. Do one of the following:
– Key the MOP number and press [ENTER].
– Press [OTHER MOP] until the method of payment appears. Press [ENTER].
5. The discount amount appears. Complete the sale using another MOP.
If a special discount is applied to a refund transaction, the amount refunded is decreased.
Product Refund for Special Discount Items
This can be entered as part of a multi-item refund transaction.
1. Press [REFUND].
2. Key the item.
3. Press [ENTER].
4. Press [TOTAL].
5. Do one of the following:
– Press [SPECIAL DISC] if a soft key has been assigned.
– Press [OTHER MOP]. Arrow to the special discount MOP. Press [ENTER].
Buypass Sales Reference
October 15, 2007
6
Payment
This chapter provides steps for accepting payment. The steps are divided into types of
payment:
■
■
■
■
■
■
■
October 15, 2007
Basic Payment
Multiple Methods of Payment (MOPs)
Product Refund
Tax Exempt
Non-credit MOPs
Credit and Debit MOPs
Special Credit MOPs
Buypass Sales Reference
6-2
Basic Payment
The procedures in this chapter have one or more of the following steps, depending on
system setup:
■
Press [TOTAL] to get a subtotal.
■
Key the dollar amount tendered (or refunded).
■
Press a specific MOP key or the [OTHER MOP] key.
Amount Tendered
How the system is set up determines whether:
■
■
The cashier must key the dollar amount of the MOP before pressing the MOP key.
The cashier can press the MOP key without entering a dollar amount.
The cashier may want to key the dollar amount of the MOP for the following reasons:
■
Keying the dollar amount creates a printed record of what the customer pays.
■
The Ruby terminal calculates the change due or the additional payment due.
Note:
Network MOPs (credit debit, etc.) automatically take the entire
remaining balance; therefore, the amount tendered is not entered.
Subtotal
How the system is set up determines whether or not the cashier must choose an MOP.
The cashier may press [TOTAL] for the following reasons:
■
The tax and total both display for the cashier and the customer to see.
■
The customer can add more items to the transaction. After an MOP is entered,
items cannot be added.
Note:
Buypass Sales Reference
If the price is set up to include tax, no tax displays. A phrase prints on the
receipt showing the tax and the amount. If any of the items purchased is
assessed a tax that is not included in the price, the tax displays.
October 15, 2007
6-3
How the system is set up determines whether:
■
Receipts always print.
■
Receipts print when a certain MOP is used.
■
Receipts print only when the cashier presses [TICKET PRINT].
Press [TICKET PRINT] to print a receipt and press the arrow key to select to the correct
receipt number. Do one of the following:
– If only one receipt displays, press [TICKET PRINT] again.
– If more than one receipt appears, press [ENTER].
The Ticket Print function can be set up in either of two ways:
■
Every receipt prints and the Ticket Print function prints a duplicate receipt for 1-50
transactions depending on the setup.
■
Receipts print on demand and the Ticket Print function prints the original receipt
for 1-50 transactions depending on the setup. Repeat the function to print a
duplicate receipt.
VERIFONE
RUBY SUPERSYSTEM
16001 BAY VISTA DRIVE
CLEARWATER, FLORIDA
Descr.
qty
amount
-------------< DUPLICATE RECEIPT >
T HOT DOG
1
0.79
WATER
1
0.99
T TIRE
1
78.67
T SODA
1
0.55
TV SODA
1
-0.55
T BAKERY
1
2.50
---------Sub Total
32.95
Tax
0.23
TOTAL
T
Includes
CASH
Change
7.000% VAT
VAT INCLUDED
83.18
$
$
83.18
0.00
3.50
THANK YOU!
COME AGAIN
REG# 0001 CSH# 001 DR# 01
03/25/06 15:16
October 15, 2007
TRAN# 10008
ST# AB123
Logo: 1 - 5 lines of information
defined by the manager
Duplicate Receipt Text
Sales Items
Tax
Sales Total
Price Includes Tax Notice
Price Includes VAT Notice
Slogan: 1 - 5 lines of
information defined by the
manager
Ruby Information
Buypass Sales Reference
Payment
Receipts
6-4
Multiple Methods of Payment (MOPs)
1. Press [TOTAL].
2. Enter MOPs in this order:
a. Special discount: Press the MOP key or use [OTHER MOP].
b. Food stamps: Key the dollar amount then press the MOP key or
[OTHER MOP].
c. Cash, check, coupons, or lotto: Key the dollar amount then press the MOP
key or [OTHER MOP].
d. Credit, debit, In-House Account, or Stored Value Cards: Press the MOP
key or [OTHER MOP].
3. Repeat step 2 until the transaction completes.
If a customer pays for a transaction with more than one MOP, usually with food stamps or
coupons, key the dollar amount of each method of payment except the last one. Each MOP
entered deducts the amount from the total and displays the amount still due.
The MOPs used and the amounts entered print on the receipt.
The following procedures apply:
■
Cash, checks, coupons, and lotto: Can be accepted between food stamps and
network MOPs. Network MOPs include cards such as credit and debit.
■
Credit: Must be the last MOP entered since it takes the balance of the transaction.
■
Debit: Must be the last MOP entered since it takes the balance of the transaction.
■
Food Stamps: Must be entered as the first MOP unless the item and customer
qualify for a special discount. Enter paper food stamps in whole dollar amounts.
Enter electronic food stamps in dollars and cents. If a balance remains, other
MOPs can be entered.
■
In-House Account: Must be the last MOP entered since it takes the balance of the
transaction.
■
POP Discount: For a customer to be awarded a POP discount when paying with
multiple MOPs, the POP Discount File must be configured to handle the two
MOPs being used in the transaction. Check site policy for information on handling
POP discounts and multiple MOPs.
■
Special Discount: If a customer and an item qualify for a special discount, credit
the customer with the special discount before entering other MOPs.
■
Stored Value Card: Except with credit or debit cards, as many as five SVCs may
be used in a single transaction. As many as four SVCs may be used with either a
debit card or credit card. Cash may be used as another MOP in the transaction at
any point.
Buypass Sales Reference
October 15, 2007
6-5
Refer to the specific MOP sections in this chapter on entering each type of MOP.
Special
Discount
Food Stamps
Of Any Kind
If a balance remains:
If a balance remains:
One or More
Non-Network
MOPs
Credit, Debit,
Prepaid Card
Other MOPs
1. Press [TOTAL].
2. Do one of the following:
– Non-network MOPs: Key the dollar amount offered.
– Network MOPs (credit, debit, etc.): Go to the next step.
3. Press [OTHER MOP].
4. Choose the MOP by one of the following methods:
– Key the MOP number then press [ENTER].
– Press [OTHER MOP] repeatedly until the MOP appears. Press [ENTER].
The [OTHER MOP] key only accesses MOPs that are not assigned to soft keys.
October 15, 2007
Buypass Sales Reference
Payment
If the SVC’s balance is not sufficient to cover the balance of the transaction,
another MOP can be used afterwards. If the SVC will cover the total balance of the
transaction, then it must be the last MOP entered.
6-6
Product Refund
A refund is a separate transaction. Items cannot be sold in a refund transaction.
Refund without Security Check
1. Press [REFUND].
2. Enter each item to be refunded.
Refund with Security Check
1. Press [REFUND].
2. An employee with a high enough security level can do the following:
a. Key a cashier number.
b. Press [ENTER].
c. Key a password.
d. Press [ENTER].
3. Enter each item to be refunded.
Tax Exempt
Each PLU item and department is set up for the applicable taxes.
The Tax Exempt function removes the tax from an item. If the system is set up for tax
exemptions, a prompt displays asking to keep or to remove the specified tax.
The tax status of an item is shown to the left of the item on the receipt. If there is a ‘T’ to
the left of the item, it was taxed with the first tax defined in the Tax Rate file. If there is
another tax symbol, then that tax was applied. If there is a number (2, 3, or 4), then that
many of the defined taxes were applied to the item.
1. Press [TAX EXEMPT].
2. Enter the product.
Tax Exempt with Multiple Tax Rates
1. Press [TAX EXEMPT].
2. Enter the product.
3. Answer [Yes] or [No] for each tax type.
Buypass Sales Reference
October 15, 2007
6-7
Payment
Non-credit MOPs
Cash
1.
2.
3.
4.
Press [TOTAL].
Key the amount of cash the customer has provided.
Press [CASH].
Return change to the customer if there is any.
Other Currency
The system is set up with two currencies:
■
Local Currency: The type of currency you usually expect to receive as payment.
■
Foreign Currency: A second type of currency that you may accept as payment.
The exchange rate is set up by the manager daily and the Ruby terminal makes the
conversion. Pressing [OTHER CURRENCY] toggles between the two currencies.
T
Descr.
------CIGS-CTN
qty
--1
amount
-----13.85
---------13.85
0.96
Sub Total
Tax
TOTAL
$C 20.00
1.
2.
3.
4.
5.
Total in standard currency
14.81
CASH
Change
$
$
15.00
0.19
Amt received in other & std curr
Change in standard currency
Press [TOTAL].
Press [OTHER CURR] to see the total in foreign currency.
If desired, press [OTHER CURR] again to see the total in local currency.
Key the amount of other (foreign) currency the customer has provided.
Press [CASH]. Change is shown in the local currency.
Refunds: Cash
Return refunds in the same method of payment in which the original sale was received.
1. Press [REFUND].
2. Enter the refund items.
3. Press [TOTAL].
4. Press [CASH].
5. Return the total dollar amount of the refund to the customer.
October 15, 2007
Buypass Sales Reference
6-8
Check
Note: Check site’s procedures.
1. Press [TOTAL].
2. Key the amount of the check.
3. Press [CHECK].
4. If there is no slip printer, go to step 5. If there is a slip printer, do the following:
a. Slide the check face down with the long edge of the check against the right side
of the printer and the endorsement end at the top. Feed the check into the slip
printer until it stops.
b. Press [ENTER].
c. Remove the check after imprinting and press [ENTER].
5. Press [EXIT] to complete the transaction.
Check with Authorization
1.
2.
3.
4.
5.
6.
7.
Press [TOTAL].
Key the amount of the check.
Press [CHECK].
Enter the customer’s drivers license and press [ENTER].
Key the two-letter state abbreviation on the license and press [ENTER].
The approval number appears. Press [ENTER].
If there is a slip printer, do the following:
a. Slide the check face down with the bottom edge of the check against the right
side of the printer. Feed the check into the slip printer until it stops.
b. Press [ENTER].
c. Remove the check after imprinting and press [ENTER].
Coupon
1. Press [TOTAL].
2. Key the dollar amount of the coupon and press [COUPON].
– If the coupon is the same amount as the total sale, the sale is complete.
– If the coupon is less than that of the total sale, continue with the next MOP.
Buypass Sales Reference
October 15, 2007
6-9
Note:
See the site’s policies and procedures for accepting and making change for
food stamps.
The dollar amount of food stamps that may be accepted as payment for a sale appears on
the third line of the Operator Display. The [FOOD STAMP] key or the [OTHER MOP]
key, can be set up to accept electronic food stamps or paper food stamps.
1. Press [TOTAL].
2. Do one of the following:
– Paper food stamps: Key a whole dollar amount and press [FOOD STAMPS].
– Electronic food stamps: Key an amount in dollars and cents, and press
[FOOD STAMPS].
3. If the food stamps are greater than or equal to the total sale amount, the sale is
complete. If the food stamps are less than the amount of the total sale, continue
with the next method of payment.
4. Return change for paper food stamps as regulated by law.
Electronic Food Stamps
Food stamp amounts can be entered for the exact amount on the Operator Display.
Paper Food Stamps
Amounts can only be entered as an even dollar amount.
Example:
FS Tot = 3.59
Enter any of the following food stamp amounts:
$1.00
$2.00
$3.00
$4.00 Change ($0.41) returned in coins
If no amount appears, food stamps cannot be used.
>
BAKERY
SODA
FS Tot:
October 15, 2007
0.99
0.55
0.99
TOT:
1.65
Buypass Sales Reference
Payment
Food Stamps
6-10
If the food stamp total is less than the total sale, another MOP, including more food
stamps, can be used.
T
T
Descr.
------MILK
HAM/CHEESE
qty
--1
1
amount
-----2.79
2.29
---------5.08
2.79
0.22
Sub Total
Sub Total FS
Tax
TOTAL
5.30
FOOD STAMP
CASH
Tax Credit FS
Change
$
$
$
2.00
4.00
0.14
-0.70
Food stamp MOP
Cash MOP
Considerations
■
■
■
If food stamps are tendered for more than the eligible amount, food stamp change
due greater than $0.99 displays as change due in food stamps, and any amount less
than $1.00 may be returned in cash.
Tax is not applied to the amount paid for by food stamps. The tax amount that
prints on the receipt shows the tax amount after the tax credit has been deducted.
The tax credit amount the customer did not have to pay also prints on the receipt.
If food stamps are tendered for less than the eligible amount and the food-stamp
items are taxable, a “Tax Credit FS” appears on the receipt. The credit is the
difference between the total tax due on the items and the tax charged on the taxable
items not paid for with food stamps. For example, in the receipt below $16.17
qualified for payment with food stamps, of which $10.55 ($5.97 + $4.58) was
taxable. At a tax rate of 7%, $0.74 tax was due on the $10.55. The customer
tendered $10.00 in food stamps leaving a balance of $6.17, of which $0.55 was
taxable. The Tax Credit FS is $0.70 (7% of $10.00) and the tax the customer owed
$0.04 (7% of $0.55).
T
T
Descr.
------MILK
HOT DG CMBO
HAM/CHEESE
qty
--2
3
2
amount
-----5.58
5.97
4.58
---------16.13
16.13
0.04
Sub Total
Sub Total FS
Tax
TOTAL
FOOD STAMP
CASH
Tax Credit FS
Change
Buypass Sales Reference
16.17
$
$
$
10.00
7.00
0.70
-0.83
Non-taxable FS item
Taxable FS item
Taxable FS item
7% tax on $0.55
Total due
FS tendered
Cash tendered
7% tax on $10.00
October 15, 2007
6-11
1. Press [TOTAL].
2. Key the dollar amount and do one of the following:
– Press [LOTTO] MOP key.
– Press the [OTHER MOP] key, key the number, and press [ENTER].
3. If the lotto payment is the same as the total sale, the sale is complete. If the lotto
payment is less than the amount of the total sale, continue with the next MOP.
October 15, 2007
Buypass Sales Reference
Payment
Lotto
6-12
Credit and Debit MOPs
6
Manual Credit and Debit
Manual credit and debit sales do not go through the Ruby terminal to connect to a credit
network. Card swipes can be performed on a separate unit or you may be required to fill
out credit and debit slips. Follow the site’s procedures.
Note:
When completing a manual credit transaction and full-serve attendant
tracking is enabled, choose ‘0’ for “OTHER” instead of the number of an
attendant to complete the transaction. If you choose an attendant’s number
instead of ‘0’, the transaction will be lost.
Manual Credit
1. Press [TOTAL].
2. Press [MANUAL CREDIT].
3. Complete the credit slip according to the site’s policies.
Manual Debit
1. Press [TOTAL].
2. Press [MANUAL DEBIT].
3. Complete the debit transaction according to the site’s policies.
Manual Credit
1.
2.
3.
4.
5.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [MANUAL CREDIT].
Complete the credit refund slip according to your company’s policies.
Standard Credit
1.
2.
3.
4.
5.
Enter the sale items.
Press [TOTAL].
Press [CREDIT].
Swipe the card through the card reader.
The Ruby terminal calls the network for authorization. The receipt prints when
authorization is received.
Buypass Sales Reference
October 15, 2007
6-13
1.
2.
3.
4.
5.
6.
7.
8.
9.
Payment
Standard Credit with Voice Authorization
Enter the sale items.
Press [TOTAL].
Press [CREDIT].
Swipe the card through the card reader.
The Ruby terminal calls the network for authorization.
Voice authorization is requested.
Call the voice authorization number.
Key the voice authorization number.
Press [ENTER] or proceed as verbally directed.
Standard Credit: Manual Card Entry
1. Enter the sale items.
2.
3.
4.
5.
6.
7.
Press [TOTAL].
Press [CREDIT].
Key the account number and press [ENTER].
Key the month and year (as four digits) of the card expiration date.
Press [ENTER].
The Ruby terminal calls the network for authorization. The receipt prints when
authorization is received.
Standard Credit with Voice Authorization: Manual Card Entry
1. Enter the sale items.
2. Press [TOTAL].
3. Press [CREDIT].
4. Key the account number and press [ENTER].
5. Key the month and year (as four digits) of the card expiration date
6. Press [ENTER].
7. The Ruby terminal calls the network for authorization.
8. Voice authorization is requested.
9. Call the voice authorization number.
10. Key the voice authorization number
11. Press [ENTER] or proceed as verbally directed.
October 15, 2007
Buypass Sales Reference
6-14
Debit with Purchase
1.
2.
3.
4.
Enter the sale items.
Press [TOTAL].
Press [DEBIT].
Do one of the following:
– Press [ENTER] after customer enters cash back amount on the PINpad.
– Press [ENTER] if the customer does not want cash back.
5. Swipe the card through the card reader.
Note:
“NOT ENOUGH CASH IN THE DRAWER” displays if the cash back
amount exceeds the available cash in the drawer. At the “CONTINUE
WITH CASH BACK? [Y/N]” prompt, select ‘N’ to stop the transaction.
6. Ask the customer to enter a PIN number on the PINpad.
The Ruby terminal calls the network for authorization. The receipt prints when
authorization is received.
Debit without Purchase
1. Press [DEBIT].
2. Press [ENTER] after the customer enters the cash back amount on the PINpad.
3. Swipe the card through the card reader.
Note:
“NOT ENOUGH CASH IN THE DRAWER” displays if the cash back
amount exceeds the available cash in the drawer. At the “CONTINUE
WITH CASH BACK? [Y/N]” prompt, select ‘N’ to stop the transaction.
4. Ask the customer to enter a PIN number on the PINpad.
The Ruby terminal calls the network for authorization. The receipt prints when
authorization is received.
Buypass Sales Reference
October 15, 2007
6-15
Receipt Printing
The Ruby terminal handles receipts two different ways:
■
Two-ply Receipt Paper: The bottom ply is the customer copy. The customer’s
signature appears on both copies. The following statement appears on the line
following the cardmember agreement:
■
TOP COPY - MERCHANT 2ND COPY - CUSTOMER
Single-ply Receipt Paper: The customer signs the first copy. A second receipt
may need to be printed for the customer. This can be done in one of two ways.
– Use the [TICKET PRINT] function to print a duplicate for the customer. The
word “< DUPLICATE RECEIPT >” prints near the top of the receipt.
– If the “Print Customer Copy” parameter in Network Manager is set to ‘Y’, a
second credit receipt copy automatically prints for every credit transaction.
The receipt has “<CUSTOMER COPY>” just above the items.
Cardmember Agreement
The following cardmember agreement may print at the bottom of the receipt. The text of
the agreement is based on the requirements of the state your site is in.
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
Credit
A credit network authorizes credit card purchases. The customer simply signs the receipt.
Descr.
------DELI
qty
--1
amount
-----5.00
---------5.00
0.00
Sub Total
Tax
TOTAL
Sample Standard Credit Receipt
5.00
CREDIT
$
5.00
CARD TYPE: VISA
CARD NAME: LORI VALENTINE
ACCT NUMBER: 4012860000000104
EXP. DATE: 12/03
TRANS TYPE: SALE
AUTH# 123
REFERENCE# 9730001001 0
Reference #
X______________________________________
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
****************************************
October 15, 2007
Buypass Sales Reference
Payment
Credit and Debit Receipts
6-16
Descr.
------DELI
qty
--1
Sub Total
Tax
amount
-----5.00
---------5.00
0.00
Sample Manual Card Entry Credit
Receipt
TOTAL
5.00
CREDIT $
5.00
*** MANUAL ***
CARD TYPE: VISA
CARD NAME: LORI VALENTINE
ACCT NUMBER: 4012860000000104
EXP. DATE: 12/03
TRANS TYPE: SALE
AUTH# 123
REFERENCE# 9730001001 0
Reference #
X______________________________________
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
****************************************
Debit
Debit cards draw funds directly from the customer’s financial account. The Ruby terminal
checks on the funds availability by calling the network.
■
Debit transactions require the customer to enter a PIN on the PINpad attached to
the Ruby terminal.
– If the customer enters the wrong PIN one time, the Operator Display shows
“INVALID PIN - PLEASE RETRY, DO NOT ACCEPT.” The customer may
re-enter the PIN again.
– If the customer enters the wrong PIN a second time, the Operator Display
shows “INVALID DATA - DO NOT ACCEPT.” The customer must pay for the
transaction with a different method of payment.
■
■
If the customer wants cash back with a purchase, key the amount at the “ENTER
CASH BACK AMOUNT” prompt. The amount prints on the receipt as change
due.
If there is a fee set up for cash back, that amount is added to the total and appears
on the receipt.
Buypass Sales Reference
October 15, 2007
6-17
qty
--1
Sub Total
Tax
amount
-----5.00
---------5.00
0.00
TOTAL
Cash Back
Cash Back Fee
DEBIT
Change
Sample Debit Receipt with Cash
Back
5.00
$
$
$
$
15.00
0.50
20.50
-15.00
CARD TYPE: DEBIT
CARD NAME: LORI VALENTINE
ACCT NUMBER:
7808
EXP. DATE: 12/03
TRANS TYPE: SALE
AUTH# WENDYA REFERENCE# 9000001007 5
DEBIT AUTH:MPACT
DDA 011491
NO SIGNATURE NEEDED
****************************************
Refunds: Manual Credit and Debit
Return refunds in the same method of payment in which the original sale was received.
Network Approval
Refunds are approved locally, and do not call the network for approval. They are stored in
the Ruby terminal and included in later calls to the host.
Standard Credit: Manual Card Entry
1.
2.
3.
4.
5.
6.
October 15, 2007
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [CREDIT].
Key the account number and press [ENTER].
Key the month and year (as four digits) of the card expiration date and press
[ENTER].
Buypass Sales Reference
Payment
Descr.
------DELI
6-18
Credit and debit receipts look the same as the initial purchase receipt except that they
include the word “REFUND.”
Descr.
-------
qty
---
amount
------
R E F U N D
R DELI
1
Sub Total
Tax
-5.00
----------5.00
0.00
TOTAL
-5.00
CREDIT $
-5.00
*** MANUAL ***
CARD TYPE: VISA
CARD NAME: LORI VALENTINE
ACCT NUMBER: 4012860000000104
EXP. DATE: 12/02
TRANS TYPE: REFUND
AUTH# 123
REFERENCE# 9730001001 0
X______________________________________
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
****************************************
Standard Credit: Swipe Card
1.
2.
3.
4.
5.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [CREDIT].
Swipe the card.
Debit
1.
2.
3.
4.
5.
6.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [DEBIT].
Swipe the card.
Ask the customer to key the PIN on the PINpad.
Buypass Sales Reference
October 15, 2007
6-19
6
Some special credit cards have product restrictions. For example, a card may be restricted
to only fuel purchases or only one type of fuel, such as diesel. If a customer attempts to
purchase a restricted product with the card, the sale is denied. If a customer inserts a card
at a pump which does not dispense the allowed fuel or tries to purchase a car wash, the
sale is also denied.
Fleet Credit
Note:
If a PINpad is not available, enter the information on the Ruby terminal.
Fleet cards work the same as standard credit cards with a few exceptions:
■
Fleet card may require additional information, which depends on the card:
– Customer ID
– Odometer reading (seven-digit maximum)
■
Fleet cards may have purchase limits:
– No limits
– Fuel plus items in certain product codes
– Fuel only
Fleet receipts may have additional customer information.
Descr.
------DELI
qty
--1
Sub Total
Tax
TOTAL
amount
-----5.00
---------5.00
0.00
5.00
CREDIT $
5.00
CARD TYPE: WRIGHT EXPRESS
CARD NAME: LORI VALENTINE
ACCT NUMBER: 6900460420001234566
EXP. DATE: 12/06
TRANS TYPE: SALE
VEHICLE#: 01951
ODOMETER: 7002000
AUTH#12 APPV#123456
REF#97300010010
X______________________________________
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
****************************************
1.
2.
3.
4.
October 15, 2007
Enter the sale items.
Press [TOTAL].
Press [CREDIT].
Swipe the card through the card reader.
Buypass Sales Reference
Payment
Special Credit MOPs
6-20
5. Ask the customer to complete the requested information on the PINpad.
6. The Ruby terminal calls the network for authorization. The receipt prints when
authorization is received.
Fleet Credit: Manual Card Entry
1.
2.
3.
4.
5.
6.
7.
8.
9.
Enter the sale items.
Press [TOTAL].
Press [CREDIT].
Key the account number and press [ENTER].
Key the month and year (XXXX) of the card expiration date and press [ENTER].
Key the vehicle ID number and press [ENTER].
If the card says “FUEL ONLY,” press [Yes], otherwise press [No].
Ask the customer to complete the requested information on the PINpad.
The Ruby terminal calls the network for authorization. The receipt prints when
authorization is received.
Refunds: Fleet Cards
1.
2.
3.
4.
5.
6.
7.
8.
9.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [CREDIT].
If the refund includes fuel, do the following:
a. Press an arrow key until the fuel type on the receipt appears and press
[ENTER].
b. Key the pump number on the receipt and press [ENTER].
Swipe the card.
Ask the customer to complete the requested information on the PINpad.
Do one of the following depending on the terminal’s request:
– Key the time (HHMMSS) from the original receipt and press [ENTER].
– Key the reference number from the original receipt and press [ENTER].
Key the sale date (mmddyy) from the original receipt and press [ENTER].
Manual Fleet Card Refund
1.
2.
3.
4.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [CREDIT].
Buypass Sales Reference
October 15, 2007
6-21
Fleet card refunds can immediately be approved by the network or stored by the Ruby
terminal for forwarding later. The network supplies an approval number.
If the network is not communicating with the Ruby terminal, a voice authorization
telephone number displays. This requires the cashier to place a call and get an
authorization number from the operator. The operator may require information specific to
the card, such as the vehicle number. These refunds are stored in the Ruby terminal and
included in later calls to the host.
Credit receipts look the same as the original purchase receipt except that they include the
word “REFUND.”
Descr.
-------
qty
---
amount
------
R E F U N D
R DELI
1
Sub Total
Tax
-5.00
----------5.00
0.00
TOTAL
-5.00
CREDIT $
-5.00
*** MANUAL ***
In-House Accounts
In-House accounts are non-network, local store accounts that are set up with credit granted
at the discretion of the site manager. In-House accounts can have their own MOP number
which may be accessed through the [OTHER MOP] key or another site-assigned key.
Charge limits are set locally and, since the Ruby terminal does not record In-House
accounts, they must be maintained locally.
October 15, 2007
Buypass Sales Reference
Payment
5. If the refund includes fuel, answer the following:
a. Press an arrow key until the fuel type on the receipt appears. Press [ENTER].
b. Key the pump number on the receipt and press [ENTER].
6. Key the account number and press [ENTER].
7. Key the expiration date (MMYY) and press [ENTER].
8. Key the vehicle ID number and press [ENTER].
9. If the card says “FUEL ONLY,” press [Yes], otherwise press [No].
10. Ask the customer to complete the requested information on the PINpad.
11. Do one of the following depending on the terminal’s request:
– Key the time (HHMMSS) from the original receipt and press [ENTER].
– Key the reference number from the original receipt and press [ENTER].
12. Key the sale date (mmddyy) from the original receipt and press [ENTER].
6-22
In-House account transactions require an account number, which may be up to 10
alphanumeric characters and prints on the receipt. The Ruby terminal keeps and reports
the totals for In-House accounts but does not keep records of individual transactions or
balances.
1. Press [TOTAL].
2. Press the [IN-HOUSE] key if one is set up or press the [OTHER MOP] key until
In-House appears and press [ENTER].
3. Key the account number and press [ENTER].
Note:
The Ruby terminal does not maintain In-House account balances. Follow
store policy to manually record transactions.
The In-House account receipt prints the account number and a customer signature line.
TOTAL
IN HOUSE
Change
14.81
$
$
14.81
0.00
HOUSE ACCT
ACCOUNT 123456
I AGREE TO PAY ABOVE TOTAL AMOUNT
X -------------------------------------BUYER’S SIGNATURE ID
Refunds: In-House Accounts
1.
2.
3.
4.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press the [IN-HOUSE] key if one is set up or press the [OTHER MOP] key until
the In-House MOP shows and press [ENTER].
5. Key the account number and press [ENTER].
6. An In-House account refund receipt prints the amount and account number.
Buypass Sales Reference
October 15, 2007
6-23
qty
---
amount
------
In-House Account
Refund Receipt Sample
R E F U N D
R EGGS
R BREAD
R MILK
1
1
1
-0.89
-1,29
-2;79
---------Sub Total
-4.97
Tax
0.00
TOTAL
-4.97
IN HOUSE $
Change $
-4.97
0.00
HOUSE ACCT
Account Number
ACCOUNT 1234
I AGREE TO PAY ABOVE TOTAL AMOUNT
X-------------------------------------BUYER’S SIGNATURE ID
Signature Line
In-House Account Deposit
1. Do one of the following:
– Press [PAY IN].
– Press [OTHER FUNC] then press an arrow key until “Pay In” appears and
press [ENTER].
2. Press ‘Y’ if there is an In-House account.
3. Key the dollar amount.
4. Press [ENTER].
5. Key the account number.
6. Press [ENTER]. A receipt prints.
You can use either [Pay In] key or the Pay In function under [OTHER FUNC] to
make a payment to an In-House account.
In-House account deposits log on the receipt printer and journal printer.
Descr.
-------
qty
---
amount
------
In-House Account Deposit
Receipt Sample
Pay In House Acct
AMOUNT $
Note:
October 15, 2007
10.00, ACCOUNT 123456789
Enter the In-House account refund manually according to store policy.
Buypass Sales Reference
Payment
Descr.
-------
6-24
Proprietary Credit
Note:
Proprietary credit is an optional feature which may require a Ruby Card.
Note:
If a PINpad is not available, enter the information on the Ruby terminal.
Proprietary credit cards are specific to the site. A separate network is used to process
proprietary cards.
The cards are authorized on a VeriFone Tranz 380 which collects the proprietary card
transactions each day. Each night the network connects to the Tranz 380 and uploads the
transactions.
1. Enter the sale items.
2. Press [TOTAL].
3. Press [CREDIT].
4. Swipe the card.
5. Ask the customer to complete the requested information on the PINpad.
6. The receipt prints when authorization is received.
Proprietary Credit: Manual Card Entry
1.
2.
3.
4.
5.
Enter the sale items.
Press [TOTAL].
Press [CREDIT].
Key the account number and press [ENTER].
Key the month and year (as four digits) of the card expiration date and press
[ENTER].
6. Ask the customer to complete the requested information on the PINpad.
7. The receipt prints when authorization is received.
Proprietary receipts may have additional customer information than standard receipts.
Descr.
------DELI
qty
--1
Sub Total
Tax
TOTAL
amount
-----5.00
---------5.00
0.00
5.00
CREDIT $
5.00
CARD TYPE: MANNATEC
CARD DATA: 10001 00001 00001
TRANS TYPE: SALE
USER DATA: 1111
ODOMETER:
72000
REFERENCE# 10010010014
X______________________________________
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
****************************************
Buypass Sales Reference
October 15, 2007
6-25
1.
2.
3.
4.
5.
6.
7.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [CREDIT].
Swipe the card.
Ask the customer to complete the requested information on the PINpad.
The receipt prints when authorization is received.
Refund: Manual Proprietary Card Entry
1. Press [REFUND].
2. Enter the refund items.
3. Press [TOTAL].
4.
5.
6.
7.
8.
Press [CREDIT].
Key the account number and press [ENTER].
Key expiration date in four digits (MMYY) and press [ENTER].
Ask the customer to complete the requested information on the PINpad.
The receipt prints when authorization is received.
SVC Sales
Stored Value Cards (SVC) are also known as prepaid cards. A cash value is placed on the
card and the amount of each sale is subtracted from the SVC account balance until the
cash value is used up. Use the [CREDIT] key when using an SVC as the MOP, or use the
[SVC CARD] MOP key if available.
SVCs may be used inside at the Ruby or outside at the DCR, and are eligible for cash
pricing if a cash/credit price differential exists. Cash/credit pricing is only available at the
DCR.
When the cashier swipes the card, one of the following occurs:
■
The sale is approved. The Ruby prints two receipts (one is the Customer Copy)
which also show the remaining balance of the card.
■
The Ruby receives an insufficient funds reject response. The cashier is asked
whether or not to apply the card balance to the sale. If the cashier selects ‘Yes’ the
sale is approved for partial payment. The Ruby displays the remaining balance and
allows for other methods of payment until the balance is zero.
October 15, 2007
Buypass Sales Reference
Payment
Refunds: Proprietary Cards
6-26
If the customer does not have other MOPs to pay the balance, then the cashier can
use [VOID TICKET] to void the sale. The Ruby automatically sends the host a
refund request for each payment that was applied to the ticket. If the refund
transaction fails, the cashier is prompted to retry. If the cashier selects ‘Yes’, then
the refund transaction is resent to the host. If the cashier selects ‘No’, then the void
completes and the cashier needs to compensate the customer.
Note:
Up to five SVCs or four SVCs and a credit or debit card may be used in a
single transaction; these may be used in combination with other cash-based
MOPs.
Note:
For information on SVC Functions (card activation, recharge, balance
inquiry, and deactivation), see “Network Functions” in this manual.
1. Enter the sale items.
2. Press [TOTAL].
3. Press the [CREDIT] MOP key.
Note:
Other options: Press the [SVC CARD] MOP key (if one is set up) or
press the [OTHER MOP] key until the Stored Value Card MOP displays.
Press [ENTER].
4. Swipe the card or enter the account number.
Note:
After an SVC account number is manually entered, the expiration date
prompt appears. Key the expiration date and press [ENTER].
5. The Ruby terminal calls the network for authorization. Two receipts print (one is
the Customer Copy) showing the SVC balance after this transaction.
Buypass Sales Reference
October 15, 2007
6-27
qty
--1
Sub Total
Tax
TOTAL
amount
-----15.00
---------15.00
0.00
SVC Transaction
Credit Split Tender
Payment - Store Copy
Receipt Sample
15.00
CREDIT
$
5.00
CREDIT
$
10.00
CARD TYPE: CONCORD GIFT
ACCT. NUMBER: 6034250000000222
TRANS TYPE:
SALE
APPROVAL: 000000
INVOICE: 000231
APPROVED 000001
Card Balance $0000.00
****************************************
CARD TYPE: DINERS/CB
CARD NAME: JOHN SMITH DC2
ACCT. NUMBER: 36505555555552
EXP. DATE: 11/03
TRANS TYPE:
SALE
APPROVAL: 006793
INVOICE: 000232
X-----------------------------------I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT------------INITIALS
APPROVED 006793
****************************************
REG# 0001 CSH# 001 DR# 01
06/14/03 09:23:49
October 15, 2007
TRAN# 10001
ST#
1
Buypass Sales Reference
Payment
Descr.
------N/TAX GROC
6-28
Descr.
------<CUSTOMER COPY>
N/TAX GROC
qty
---
amount
------
1
15.00
---------15.00
0.00
Sub Total
Tax
TOTAL
SVC Transaction
Credit Split Tender
Payment - Customer Copy
Receipt Sample
15.00
CREDIT
$
5.00
CREDIT
$
10.00
CARD TYPE: CONCORD GIFT
ACCT. NUMBER: XXXXXX XXXXXX0222
TRANS TYPE:
SALE
APPROVAL: 000000
INVOICE: 000231
APPROVED 000000
Card Balance $0000.00
****************************************
CARD TYPE: DINERS/CB
CARD NAME: JOHN SMITH DC2
ACCT. NUMBER: XXXX XXXXXX 5552
EXP. DATE: 11/03
TRANS TYPE:
SALE
APPROVAL: 006793
INVOICE: 000232
APPROVED 006793
****************************************
THANKS,COME AGAIN
REG# 0001 CSH# 001 DR# 01
06/14/03 09:23:49
TRAN# 10001
ST#
1
Refunds: SVC Cards
A SVC refund is performed in the same manner as a credit card refund except that a card
balance appears on the receipt.
SVC activation and recharge transactions cannot be voided. SVC activations and
recharges may be refunded, but a request is not sent to the host as a result. Refunds are
handled according to site policy.
SVC (Prepaid Card) Refund
1. Press [REFUND].
2. Enter the refund items.
3. Press [TOTAL].
4. Press the [CREDIT] key or SVC MOP key.
Buypass Sales Reference
October 15, 2007
6-29
Note:
After an SVC account number is manually entered, the expiration date
prompt appears. Key the expiration date and press [ENTER].
6. When prompted, key the six-digit approval number from the original transaction
(if applicable) and press [ENTER].
7. The refund receipt prints when network approval is received. The prepaid card
balance shown is the balance after the refund.
October 15, 2007
Buypass Sales Reference
Payment
5. Swipe the prepaid card or key in the account number.
6-30
Buypass Sales Reference
October 15, 2007
7
Loyalty Sales
This chapter provides steps for performing third-party loyalty sales, which include the
following:
■
■
■
■
October 15, 2007
Inside Loyalty Sales
Outside Loyalty Sales
Prepay Loyalty and Fast Credit
Loyalty Refund
Buypass Sales Reference
7-2
Third-Party Loyalty
Third-party loyalty sales allow the processing and redemption of loyalty transactions both
inside at the Ruby terminal and outside at the dispenser card readers (DCR).
■
■
■
■
■
Sites can enable both POP Discounts and loyalty, but a customer can receive only
one of these discounts per transaction.
After the loyalty card has been swiped, [VOID LINE] or [ERROR CORR]
cannot be used. [VOID TICKET] must be used instead.
If the loyalty network denies the request, a message displays stating that the
request was denied. The transaction continues as usual.
Line item discounts apply only to non-fuel sales.
The Ruby terminal updates the Loyalty Report totals after each transaction.
Buypass Sales Reference
October 15, 2007
7-3
Note:
The customer may authorize a loyalty points discount during an inside
loyalty sales transaction. The prompt from the loyalty network asking if the
customer wants the points discount appears after the loyalty card account
number is entered.
Inside Price Per Gallon Loyalty Sale (Prepay)
1.
2.
3.
4.
5.
Enter the fuel purchase and select the method of payment (MOP).
When “<Loyalty Name> Loyalty Member [Y/N]?” appears, key ‘Y’.
Slide or scan the loyalty card or manually enter the card account number.
Select the fuel product.
Enter the first MOP again and complete the sale. The receipt prints showing the
loyalty price per gallon (PPG) fuel amount.
Inside Ticket-Level Loyalty Sale
1.
2.
3.
4.
Enter sale items and press [TOTAL].
When “<Loyalty Name> Loyalty Member [Y/N]?” appears, key ‘Y’.
Slide or scan the loyalty card or manually enter the card number.
If “Auth on Total Key” is enabled, the information is sent to the loyalty network
and the discount is applied to adjust the ticket balance.
Note:
If “Auth on Total Key” is not enabled, the discount is not applied until after
the MOP is selected.
5. Enter the first MOP and complete the sale. The receipt prints showing the loyalty
discount amount applied to the ticket.
October 15, 2007
Buypass Sales Reference
Loyalty Sales
Inside Loyalty Sales
7-4
Sample Loyalty Inside
Ticket-level Receipt
WELCOME TO
OUR STORE
00000000000-000
T
Descr.
------MAPS
qty
--1
amount
-----9.99
---------Sub Total
9.99
Tax
2.50
Additional Loyalty Disc
Redeemed Loyalty Disc
-1.45
-0.50
TOTAL
10.54
CASH $
Change $
Automatic Loyalty Discount
Customer-authorized Loyalty
Discount
11.00
-0.46
THANKS,COME AGAIN
LOYALTY ID# ***************5555
LOYALTY PROGRAM NAME
REG# 0001 CSH# 001 DR# 01
05/24/07
15:32:42
TRAN# 10008
ST# AB123
Your New Balance = 22229.19
Loyalty Points Balance
STORE NAME
Customer Name
FREE MILK
at Store Name
Offer valid from June 1, 2007
to Jul 3rd, 2007. Please present
this certificate to cashier
for a FREE One Gallon of Milk
Buypass Sales Reference
October 15, 2007
7-5
1.
2.
3.
4.
5.
Enter fuel purchase and sale items. Select the MOP.
When “<Loyalty Name> Loyalty Member [Y/N]?” appears, key ‘Y’.
Slide or scan the loyalty card or manually enter the card number.
Select the fuel product.
If “Auth on Total Key” is enabled, the information is sent to the loyalty network
and the discount is applied to adjust the ticket balance.
Note:
If “Auth on Total Key” is not enabled, the discount is not applied until after
the MOP is selected.
6. Enter the first MOP and complete the sale. The receipt prints with a message from
the loyalty network and the loyalty ticket-level discount applied to the ticket.
Inside Line Item Loyalty Sale
Only non-fuel sale items qualify for line item discounts.
1. Enter sale items. Press [TOTAL].
2. When “<Loyalty Name> Loyalty Member [Y/N]?” appears, key ‘Y’.
3. Slide or scan the loyalty card or manually enter the card number.
4. If “Auth on Total Key” is enabled, the information is sent to the loyalty network
and the discount is applied to adjust the ticket balance.
Note:
If “Auth on Total Key” is not enabled, the discount is not applied until after
the MOP is selected.
5. Enter the first MOP and complete the sale. The receipt prints showing the loyalty
discount applied to each item that qualifies for the discount.
October 15, 2007
Buypass Sales Reference
Loyalty Sales
Inside Price Per Gallon and Ticket-Level Loyalty Sale
7-6
Sample Loyalty Line Item Discount
Receipt (Inside Only)
WELCOME TO
OUR STORE
00000000000-000
T
Descr.
------MAPS
qty
--1
amount
-----9.99
---------Sub Total
9.99
Tax
.82
MAPS
1
Additional Loyalty Disc
Tax Adjustment
-0.50
-0.50
-0.04
TOTAL
Line Item Loyalty Discount
Loyalty Ticket Discount
9.77
CASH $
Change $
12.00
-2.23
THANKS,COME AGAIN
LOYALTY ID# ***************5555
LOYALTY PROGRAM NAME
REG# 0001 CSH# 001 DR# 01
05/25/07
09:08:54
Your New Balance = 345
TRAN# 10008
ST# AB123
Loyalty Points Balance
STORE NAME
Customer Name
Buypass Sales Reference
October 15, 2007
7-7
Note:
Loyalty card account numbers cannot be entered manually at the DCR.
Outside Price Per Gallon Loyalty Sale
1. Customer presses [Pay Outside]. With “DCR Prompt Loyalty First” set to
‘Yes’, the DCR displays <Loyalty Name> Card? Yes or No?
2. Customer presses ‘Yes’ and inserts Loyalty card when requested.
3. The loyalty network approves the card and the customer begins fueling after pump
is approved.
4. The loyalty transaction is sent to the loyalty network. The loyalty network replies
with a text message from the host and a price per gallon discount off the purchase.
5. The receipt prints showing the discounted price per gallon (PPG) amount sent by
the network.
WELCOME
Sample Outside Loyalty PPG
Receipt
00000000000-000
MASTERCARD
REF # xxxxxxxxxx x
DATE 06/05/07 12:28
PUMP # 01
PRODUCT MID1
APPROVAL # 111111
GALLONS:
4.395
PRICE/G:
$ 1.561
FUEL SALE
$ 6.86
LOYALTY PROGRAM NAME
LOYALTY ID#
***************5555
^YOU SAVED $2.46 ON
THIS FUEL PURCHASE!
Discount Savings
THANK YOU
HAVE A NICE DAY
Outside Ticket-Level Loyalty Sale
The procedure is the same as “Outside Price Per Gallon Loyalty Sale,” except the receipt
prints showing the ticket-level discount.
October 15, 2007
Buypass Sales Reference
Loyalty Sales
Outside Loyalty Sales
7-8
Outside Price Per Gallon and Ticket-Level Loyalty Sale
The procedure is the same as “Outside Price Per Gallon Loyalty Sale,” except the receipt
prints showing both the PPG discount savings and the ticket-level discount.
WELCOME
Sample Outside Loyalty PPG
and Ticket-level Receipt
00000000000-000
MASTERCARD
REF # xxxxxxxxxx x
DATE 06/05/07 12:28
PUMP # 01
PRODUCT MID1
APPROVAL # 111111
GALLONS:
4.395
PRICE/G:
$ 1.561
FUEL SALE
$ 6.86
LOYALTY DISC $ 0.87
TOTAL SALE
$ 5.99
Ticket-level Discount
LOYALTY PROGRAM NAME
LOYALTY ID#
***************5555
^YOU SAVED $3.33 ON
THIS FUEL PURCHASE!
Discount Savings
THANK YOU
HAVE A NICE DAY
Buypass Sales Reference
October 15, 2007
7-9
Note: This transaction begins inside and completes outside at the DCR.
1. Key the pump number. When “<Loyalty Name> Loyalty Member [Y/N]?”
appears, do one of the following:
– Enter ‘Y’ if the customer is a loyalty program member and go to step 3.
– Enter ‘N’ if the customer is not a member or if the loyalty network option is
disabled. Continue as a normal sale.
2. Slide or scan the loyalty card or manually enter the card number. The information
is sent to the loyalty network. After the third attempt, the system stops prompting
for loyalty membership.
– If the loyalty network approves the discount, it will reply with a text message
from the host and a price per gallon discount off the purchase.
– If the loyalty card cannot be read, “Enter Account Number and Press Enter”
displays.
– If the loyalty network denies the request, a message displays and the sale
completes.
3. Enter account number if necessary.
4. Select the fuel product and press [ENTER].
5. Slide a credit, debit, or prepaid card.
6. After the transaction pre-authorizes the fuel sale with the primary network, the
customer begins fueling.
7. After fueling, the loyalty transaction is sent to the loyalty network. The loyalty
network either replies with a text message from the host, and/or a discount dollar
amount off the purchase.
8. The receipt prints at the DCR showing the dollar discount and/or the text sent by
the network.
The Ruby terminal then processes the completed fuel sale with the primary network.
October 15, 2007
Buypass Sales Reference
Loyalty Sales
Prepay Loyalty and Fast Credit
7-10
Loyalty Refund
1. Enter the refund amount and press [TOTAL].
2. When “<Loyalty Name> Loyalty Member [Y/N]?” appears, key ‘Y’.
3. Slide or scan the loyalty card or manually enter the card number. The information
is sent to the loyalty network.
4. If “Loyalty Refund Prompt” is set to ‘Yes’, the display prompts for manual entry
of:
– The date of the transaction on the receipt
– The transaction number on the receipt
5. The Ruby terminal sends the loyalty transaction to the loyalty network. The loyalty
network returns a response from the host. The MOP is refunded and the receipt
prints.
Buypass Sales Reference
October 15, 2007
8
iOrder Kiosk Sales
The iOrder kiosk connected to a Ruby/Sapphire Mini-server system allows a customer to
order fast food by touching screens to make selections in the configured order. The order
can be customized. For example, a turkey sandwich can be ordered on one of several
breads, either toasted or plain, and with or without such items as mayonnaise, lettuce, or
mustard, or cost-added items such as cheese. A bar-coded customer pickup receipt prints
at the iOrder kiosk station and another receipt prints in the kitchen, listing each item
necessary for preparation.
All iOrder kiosk transactions can be called into the Ruby or Topaz workstation to
complete payment. The transactions can be either keyed in manually or the barcode on the
receipt can be scanned. While waiting for the order number to be called, the customer can
continue to shop for other merchandise or fuel. When the order number is called, the food
order can be combined with the fuel and merchandise purchases into one transaction.
Scanning the barcode on the iOrder kiosk receipt automatically recalls the order and the
transaction can be completed as usual with any acceptable MOP.
iOrder/Merchandise Sale
Note:
The iOrder kiosk entry must be entered first in the transaction, and only
one kiosk entry per ticket is allowed.
1. Scan the barcode on the iOrder kiosk customer receipt or re-key the transaction
items.
2. Enter the fuel and/or merchandise purchases.
3. Select the MOP and complete the sale.
Correcting iOrder Entries
Note:
1.
2.
3.
4.
October 15, 2007
Items brought into a transaction from an iOrder kiosk entry cannot be
corrected using the [ERROR CORR] key. The entire transaction must be
voided and re-entered.
Press [VOID TICKET].
Re-enter the iOrder kiosk items.
Enter the fuel and/or merchandise purchases.
Select the MOP and complete the sale.
Buypass Sales Reference
8-2
Purging/Cancelling iOrder Transactions
■
A transaction can be cancelled by the customer on the iOrder kiosk before it is
placed.
■
If the kiosk order has already been placed, it can be cancelled with a soft key that
purges the transaction from the Ruby/Topaz systems.
Note:
Buypass Sales Reference
When an iOrder kiosk transaction is purged, the purge time prints on the
receipt.
October 15, 2007
9
Sales Management
This chapter provides steps for performing employee time clock and sales management
functions.
■
■
■
■
October 15, 2007
Clock In/Out
Pay In / Pay Out
Safe Drop /Safe Loan
Transactions
Buypass Sales Reference
9-2
Clock In / Out
The Clock In / Out function clocks an employee in and out. This information is used to
calculate the payroll.
Use the Clock In / Out function in any of the following ways:
■
A specific soft key: [CLOCK IN/OUT].
■
A function under the [OTHER FUNC] key.
■
A main function (mode) at the switcher.
Descr.
-------
CLOCK
qty
---
amount
------
Clock In displays just the time
you clocked in.
qty
---
amount
------
Clock Out displays each set of
clock in/outs since the last
Payroll Report was run.
IN
EMPLOYEE# 001 at 08:01
Descr.
-------
CLOCK
OUT
EMPLOYEE# 001 at 08:01
001 JO MARCH
1
TOTAL
TIME IN
TIME OUT
HOURS
---------------------------------------9-11-01 08:01
9-11-01 16:10
8:09
9-12-01 07:59
9-12-01 16:07
8:08
WEEK ENDING
9-12-01
The week ending date is the
current date. This is followed by
the total hours since the last
Payroll Report was run.
16:17
From Sales Mode
1. In Sales mode, do one of the following:
– Press [CLOCK IN/OUT].
– Press [OTHER FUNC] then press an arrow key until the Clock In/Out
function appears.
2. Do one of the following:
– Clock in: Press [1] [ENTER].
– Clock out: Press [2] [ENTER].
3. Key an employee number and press [ENTER].
4. Key a password and press [ENTER].
5. Press [EXIT] if the [OTHER FUNC] key was used in step 1.
Buypass Sales Reference
October 15, 2007
9-3
1. From the switcher ([ SALES ] is on the display), press an arrow key until
[ CLOCK IN/OUT ] appears.
2. Press [ENTER].
3. Do one of the following:
– Clock in: Press [1] [ENTER].
– Clock out: Press [2] [ENTER].
4. Key an employee number and press [ENTER].
5. Key a password and press [ENTER].
From [OTHER FUNC] Key
1.
2.
3.
4.
Press [OTHER FUNC].
Press an arrow key until the Clock In/Out function appears.
Press [ENTER].
Clock in or out:
– If you are clocking in, press [1] [ENTER].
Key an employee number and press [ENTER].
Key a password and press [ENTER].
– If you are clocking out, press [2] [ENTER].
Key an employee number and press [ENTER].
Key a password and press [ENTER].
5. Press [EXIT].
October 15, 2007
Buypass Sales Reference
Sales Management
From Clock In/Out Mode
9-4
Pay In / Pay Out
Pay In
Press [EXIT] if the [OTHER FUNC] key was used. The Pay In function logs cash added
to your drawer. Pay in money does not come from the safe (safe loan) or a sales
transaction, but must be entered to make sure your drawer balances.
The Pay In function can be used in any of the following ways:
■
A specific soft key: [PAY IN].
■
A function under the [OTHER FUNC] key.
You can also enter a one- to six-character (alphanumeric) reference number for each pay
in. This is optional.
Pay Ins log on the receipt printer, journal printer, and Summary Report.
Descr.
-------
Pay
qty
---
In
amount
------
25.00 #123456
Up to 25 Pay Ins can be listed on reports. Pay Ins in excess of 25 are calculated on reports,
but only the first 25 print. All Pay Ins log to the journal printer.
1. Do one of the following:
2.
3.
4.
5.
6.
– Press [PAY IN].
– Press [OTHER FUNC]. Press an arrow key until the Pay In function appears.
Press [NO] to “In-House Account? [Y/N]”.
Key the dollar amount you are adding to the drawer and press [ENTER].
Key a one- to six-character reference number as defined by your store procedures.
Press [ENTER].
Press [EXIT] if the [OTHER FUNC] key was used in step 1.
Buypass Sales Reference
October 15, 2007
9-5
General Pay Out Information
The Pay Out function logs cash removed from your drawer. Pay out money is not a safe
drop or change from a sale, but must be entered to make sure your drawer balances. You
may also use the Pay Out function to pay a vendor using a money order.
The Pay Out function can be reached by using one of two keys:
■
A specific soft key: [PAY OUT].
■
A function under the [OTHER FUNC] key.
You can also enter a one- to six-character (alphanumeric) reference number for each pay
out. This is optional.
Pay Outs log on the receipt printer, journal printer, and Summary Report.
Descr.
-------
Pay Out
qty
---
amount
------
15.50 #245681
Up to 25 Pay Outs can be listed on reports. Pay Outs in excess of 25 are calculated on
reports, but only the first 25 print. All Pay Outs log to the journal printer.
1. Do one of the following:
2.
3.
4.
5.
– Press [PAY OUT].
– Press [OTHER FUNC]. Press an arrow key until the Pay Out function appears.
Key the dollar amount you are removing from the drawer and press [ENTER].
If asked, key a one- to six-character reference number as defined by your store
procedures.
Press [ENTER].
Press [EXIT] if you used the [OTHER FUNC] key in step 1.
Pay Outs to Vendors by Money Order
Note:
October 15, 2007
Using the Ruby terminal to sell and print money orders with third-party
equipment is an optional feature which requires Ruby Card Bravo. If you do
not have the Ruby Card Bravo, then references to money order equipment do
not apply to your system.
Buypass Sales Reference
Sales Management
Pay Out
9-6
Print Money Orders for Vendor Payments
Making vendor payments by money order is an option which uses the Ruby Bravo Card.
Whether or not the option is active depends on the money order equipment you are using.
1. Do one of the following:
– Press [PAY OUT].
– Press [OTHER FUNC] then press an arrow key until the Pay Out function
appears.
2. Key the amount to be paid and press [ENTER].
3. If asked, key a one- to six-character reference number and press [ENTER].
4. Press [Yes] for the prompt, “Is a money order payment Y/N?”
5. Key your cashier number and press [ENTER].
6. Key your password and press [ENTER].
7. Do one of the following at the “Enter Payee Name or Number”:
– If the money order device supports programming vendor names, key a vendor
number between 1 and 25. The corresponding vendor name prints on the
money order.
– If the money order device does not store vendors by number, key the vendor
name.
8. Press [ENTER].
Buypass Sales Reference
October 15, 2007
9-7
Safe Drop
1. Do one of the following:
– Press [SAFE DROP].
– Press [OTHER FUNC] then press an arrow key until the Safe Drop function
appears. Press [ENTER].
2. Key the amount dropped:
– For checks, choose the check MOP. Enter the amount of each check separately.
– For all other MOPs, key the dollar amount and MOP that is dropped.
3. Key a one- to six-character reference number as defined by the store’s procedures.
4. Press [ENTER].
5. Press [EXIT] if you used the [OTHER FUNC] key in step 1.
The Safe Drop function is designed to track the amount and method of payment (MOP)
that the cashier removes from the cash drawer and puts in the store safe. The journal
records the date, time, and cashier number when the cashier accesses the Safe Drop
function. The Safe Drop function can be reached in one of two ways:
■
A specific soft key: [SAFE DROP].
■
A function under the [OTHER FUNC] key.
There are three possible safe drop conditions:
■
Safe Drop Not Required: Make a drop for an MOP at any time for any amount, as
defined by the store’s procedures.
■
Safe Drop Recommended: Cash drawer has more than the maximum amount
allowed for a specific MOP. The message “DROP (MOP)” appears. Continue
entering sales, but drop the specified MOP at the first break in customers.
■
Safe Drop Required: Cash drawer has more than the maximum amount allowed
for a specific MOP. The message “DROP (MOP)” appears. Drop the specified
MOP before continuing to enter sales or the message “E1135: DROP MONEY
FIRST” displays briefly.
If the MOP has a maximum allowed in the drawer, drop enough of the specified MOP so
that the amount remaining in the drawer, if any, is below the maximum allowed. The
message continues to display if not enough is dropped.
If more than one method of payment needs to be dropped, the message for each takes turns
displaying. For checks, choose the check MOP, then enter the amount of each check
separately. Press [EXIT] when all checks have been entered. The Ruby terminal
calculates the total.
October 15, 2007
Buypass Sales Reference
Sales Management
Safe Drop / Safe Loan
9-8
Or enter a one- to six-character (alphanumeric) reference number for each safe drop. This
is optional.
Safe drops log on the receipt printer, journal printer, and Summary Report. The journal
records the time, date, and cashier number each time the cashier enters the Safe Drop
function and the drawer opens. If the cashier does not key an amount and MOP, the journal
notes this.
Descr.
-------
qty
---
amount
------
Safe Drop
Ref#101
CASH
100.00
Safe Loan
The Safe Loan function logs transfers of cash from the safe to your drawer.
The Safe Loan function can be used one of the following two ways:
■
A specific soft key: [SAFE LOAN].
■
A function under the [OTHER FUNC] key.
Safe loans log on the receipt printer, journal printer, and Summary Report.
Descr.
-------
Safe Loan
qty
---
amount
-----40.00
1. Do one of the following:
– Press [SAFE LOAN].
– Press [OTHER FUNC] then press an arrow key until the Safe Loan function
appears. Press [ENTER].
2. Key the dollar amount you are adding to the drawer and press [ENTER].
3. Press [EXIT] if you used the [OTHER FUNC] key in step 1.
Buypass Sales Reference
October 15, 2007
9-9
View Pending Transactions
The View Pending Transactions function can be used one of the following two ways:
■
■
A specific soft key: [SUSP].
A function under the [OTHER FUNC] key.
It shows a list of up to 50 currently suspended transactions, depending on how the Ruby
system is set up.
1. Do one of the following:
– Press [SUSP].
– Press [OTHER FUNC] then press an arrow key until the View Pending
Transactions function appears. Press [ENTER].
2. Press an arrow key to scroll down through the pending (suspended) transactions.
3. Press [EXIT] [EXIT].
Suspend/Recall Transaction
The Suspend Transaction function ([SUSP]) allows other transactions to be processed
until the suspended transaction can be completed. Pressing [SUSP] again recalls it.
This function is useful in cases where a customer begins a transaction, wants to find
another item or get money, and returns to complete the transaction.
Keep the following points in mind when suspending transactions:
■
Without a Ruby Bravo Card, only one transaction can be suspended on a terminal
at a time. With a Ruby Bravo Card, up to 50 transactions can be suspended.
■
Only one network transaction can be suspended on the system at a time.
■
A suspended transaction can only be recalled between transactions.
■
Suspended transactions are reported in several ways.
– “(#) RECEIPT(S) PENDING” displays on the bottom of the Operator Display
for as long as a transaction is suspended. ‘#’ is the number of receipts
(transactions) that are suspended.
– The transaction number prints on the journal when it is suspended and again
when it is recalled.
– The transaction number prints on the receipt when it is suspended.
–
October 15, 2007
TRANSACTION #nnnnn PENDING
Suspended transactions appear in the Summary Report.
Buypass Sales Reference
Sales Management
Transactions
9-10
Recall One Suspended
Press [SUSP].
Recall Many Suspended
1. Press [SUSP].
2. Press an arrow key until the arrow on the display points at the transaction to recall.
3. Press [ENTER].
Recall from Another Terminal
1. Key the transaction number from the receipt.
2. Press [SUSP].
Suspend Transaction
Press [SUSP].
Sites with the Fast Food Option
Sites with the Fast Food option on their Ruby Card may suspend up to 50 non-network
transactions. The cashier can recall suspended transactions on any terminal.
How you recall the transaction depends on whether you are recalling it on the terminal on
which you rang it up:
■
On the same terminal: Press [SUSP] and then press an arrow key until you
reach the correct transaction.
■
On a different terminal: Key the transaction number and then press [SUSP].
Entering the transaction number is useful for sites that use one terminal to ring up a
sale and another terminal to receive payment.
Ticket Print
The Ticket Print function may be set up to print receipts in either of two ways:
■
To print every receipt. A duplicate receipt for any of up to the last 10 transactions
(50 with Ruby Bravo Card).
■
To print receipts on demand. Prints the original receipt for any of up to the last 10
transactions (50 with Ruby Bravo Card). If repeated, the receipt is a duplicate.
The status/description of up to the last 50 transactions appears to the right of the receipt
number. The following status/descriptions are examples:
■
COMPLETED
■
NETWORK COMPLETED
■
PAY IN
■
PENDING
Buypass Sales Reference
October 15, 2007
9-11
■
SAFE DROP
VOID TRAN
“< DUPLICATE RECEIPT >” prints at the beginning of a duplicate receipt.
Note:
If ticket print is performed while the cash drawer is open, the change for that
transaction continues to display.
1. Press [TICKET PRINT].
2. Do one of the following:
– Press the arrow key until the display arrow points to the receipt needed.
– Key the number to the left of the receipt number.
3. Press [ENTER].
Print Previous Transaction
This function is under the [OTHER FUNC] key. It shows a list of up to the last 50
transactions and prints any selected transaction. The maximum number of saved
transactions is set in Manager mode.
This function may also be set up as a separate key called [TICKET PRINT].
1. Do one of the following:
– Press [TICKET PRINT].
– Press [OTHER FUNC] then press an arrow key until the Print Previous
Transaction function appears. Press [ENTER].
2. Press an arrow key to scroll down through the most recent transactions (up to 50).
3. Press [ENTER] to print the receipt to which the arrow is pointing.
4. Press [EXIT].
If the site supports money orders, vendor payments may be made using the Pay Out
function in the [OTHER FUNC] key. Paying vendors with money orders allows you to
track the amount paid and to whom it was paid using the Money Order Report. Money
orders processed using the Pay Out function print with a “V” next to the name or number
in the report. The Ruby terminal does not add a fee to the cost of these money orders.
Either or both of the following methods may be supported, depending on the equipment
used at your site:
■
The money order terminal stores vendors by name with a corresponding number
between 1 and 25. The cashier keys the number on the Ruby terminal in response
to “Enter Payee Name or Number.” The money order prints the payee name for the
vendor on the money order. For example, if the cashier presses [2], the device
prints the name of vendor #2 for the payee.
October 15, 2007
Buypass Sales Reference
Sales Management
■
9-12
■
■
If the money order device does not store vendors by number or you want to key in
the name, then follow the same procedure as for all other money orders: key the
payee’s name. This name prints on the money order.
When a communication failure between the money order printer and the Ruby
terminal happens at any time during a sale, the totals are updated but none of the
pending money orders are sent to the printer. Instead “xxxxxxxxxxxxxxxx” prints
on the receipt, replacing the serial number, and either “M.O. Printer Error,
ERROR#-1” or “M.O. Printer Error, ERROR#-2” prints on the journal.
– Error #-1 indicates that there is a communication failure
– Error #-2 indicates that communications have timed-out
You have the option of either issuing a refund or entering the money order
manually on the money order printer.
Buypass Sales Reference
October 15, 2007
10
Network Functions
This chapter provides steps for performing network management functions.
■
Pre-authorization
■
Get Network Mail
■
Stored Value Card (SVC) Functions
■
Loyalty Functions
An overview of the steps appears first. After the overview, details follow in a separate
section.
Note:
October 15, 2007
Network Functions use the same level of security set in the Security Control
function for the Network Manager mode.
Buypass Sales Reference
10-2
Pre-authorization
The Pre-authorization function does a credit check on a credit card (standard or Fleet) for
a specified amount of money before the actual sale is made. This is often used as a credit
check before major repair work is done for a customer.
Pre-authorization - Swipe Credit Card
1.
2.
3.
4.
5.
Press [NETWORK FUNC].
Arrow to the Pre-authorization function.
Press [ENTER].
Swipe the card.
Key the amount to be authorized and press [ENTER]. The Ruby terminal calls the
network for approval.
6. The approval number appears. Press [ENTER].
Pre-authorization - Manual Credit Card Entry
1.
2.
3.
4.
5.
6.
Press [NETWORK FUNC].
Arrow to the Pre-authorization function.
Press [ENTER].
Key the account number and press [ENTER].
Key the expiration date (mm/yy) and press [ENTER].
Key the amount to be authorized and press [ENTER]. The Ruby terminal calls the
network for approval.
7. The approval number appears. Press [ENTER].
Buypass Sales Reference
October 15, 2007
10-3
The Mail function prints the current network messages. If there are no messages from the
host, “NO MORE MAIL” displays briefly.
Get Network Mail
1.
2.
3.
4.
October 15, 2007
Press [NETWORK FUNC].
Arrow to the Mail function.
Press [ENTER].
If there is any mail, it prints.
Buypass Sales Reference
Network Functions
Get Network Mail
10-4
SVC Functions
The SVC Functions option offers the following four choices for processing stored value
cards (prepaid cards).
Card Activation
The Card Activation option activates an SVC.
Cards are activated by the network during their purchase. Newly activated cards are sold
for whole dollar amounts, generally between $10 and $100. Credit cards, debit cards, and
cash can be used to purchase SVCs.
When the card is activated, a receipt prints showing the activation amount and balance on
the card.
1. Press [NETWORK FUNC].
2. Arrow to the SVC Function.
3. Press [ENTER].
4. Arrow to the Card Activation function.
5. Press [ENTER].
6. Key the activation amount and press [ENTER].
7. Swipe the card or key the account number.
Note:
After an SVC account number is manually entered, the expiration date
prompt appears. Key the expiration date and press [ENTER].
The Ruby terminal calls the network for approval. Upon approval, the display
shows the successful activation amount.
8. Press [ENTER]. A receipt prints showing the activation amount.
PREPAID CARD
ACTIVATION
ACTIVATION AMOUNT $ 100.00
Sample SVC Activation Receipt
Activation Amount
CARD TYPE: STORED VALUE
ACCT NUMBER: XXXXXX XXXXXXXXX 0532
EXP. DATE: 07/04
APPROVAL: 118715
INVOICE:
APROVED 118715
CARD BALANCE $0100.00
EXPIRATION DATE: 07/04
Buypass Sales Reference
Remaining Balance
October 15, 2007
10-5
The Card Recharge option adds value to the balance of an existing SVC. Activated cards
can be recharged for dollar amounts generally between $10 and $100. If the amount
entered is above the maximum amount allowed or would increase the card’s value above
the dollar limit, the recharge is rejected. When the card is successfully recharged, a receipt
prints showing the recharge amount and the new balance on the card.
1. Press [NETWORK FUNC].
2. Arrow to the SVC Function.
3. Press [ENTER].
4. Arrow to the Card Recharge function.
5. Press [ENTER].
6. Key the recharge amount and press [ENTER].
7. Swipe the card or key the account number.
Note:
After an SVC account number is manually entered, the expiration date
prompt appears. Key the expiration date and press [ENTER].
The Ruby terminal calls the network to obtain the card balance. If the balance plus
the recharge amount is equal to or less than the maximum site limit, the recharge
may proceed.
8. Press [ENTER]. The display shows the card balance.
9. Press [ENTER]. The Ruby terminal calls the network to request the recharge and
the recharge amount is displayed.
10. Press [ENTER]. A receipt prints showing the recharge amount and the new
balance on the card.
Sample SVC Recharge Receipt
Descr.
-------
qty
---
amount
------
PREPAID CARD
RECHARGE
RECHARGE AMOUNT $ 50.00
Recharge Amount
CARD TYPE: STORED VALUE
ACCT NUMBER: XXXXXX XXXXXXXXX 0532
EXP. DATE: 07/04
APPROVAL: 118715
INVOICE:
APROVED 118715
CARD BALANCE $0075.30
EXPIRATION DATE: 07/04
October 15, 2007
New Balance
Buypass Sales Reference
Network Functions
Card Recharge
10-6
Balance Inquiry
The Balance Inquiry automatically prints a receipt showing the remaining balance on the
SVC. The balance does not display on the Ruby terminal.
1. Press [NETWORK FUNC].
2. Arrow to the SVC Function.
3. Press [ENTER].
4. Arrow to the Balance Inquiry function.
5. Press [ENTER].
6. Swipe the card or key the account number.
Note:
After an SVC account number is manually entered, the expiration date
prompt appears. Key the expiration date and press [ENTER].
The Ruby terminal calls the network for the card balance.
7. Press [ENTER]. A receipt prints showing the balance remaining on the card.
Sample SVC Card Balance Receipt
Descr.
-------
qty
---
amount
------
PREPAID CARD
BALANCE INQUIRY
CARD BALANCE $ 35.80
Card Balance
CARD TYPE: STORED VALUE
ACCT NUMBER: XXXXXX XXXXXXXXX 0532
EXP. DATE: 07/04
APPROVAL: 118715
INVOICE:
APROVED 118715
CARD BALANCE $0035.80
EXPIRATION DATE: 07/04
Buypass Sales Reference
Card Balance
October 15, 2007
10-7
The Card Deactivation option deactivates the stored value card by changing the balance
remaining on the card to zero so that the balance that had been on the card can be refunded
to the customer. A receipt prints showing the deactivation amount and the zero balance
remaining on the card.
Card Deactivation
1. Press [NETWORK FUNC].
2. Arrow to the SVC Function.
3. Press [ENTER].
4. Arrow to the Card Deactivation function.
5. Press [ENTER].
6. Swipe the card or key the account number.
Note:
After an SVC account number is manually entered, the expiration date
prompt appears. Key the expiration date and press [ENTER].
The Ruby terminal calls the network to obtain the balance on the card.
7. Press [ENTER]. The Ruby terminal calls the network to deactivate the card. The
Ruby terminal displays the deactivation amount to be paid to the customer.
8. Press [ENTER]. A receipt prints showing the deactivation amount for the card.
Sample SVC Deactivation Receipt
Descr.
-------
qty
---
amount
------
PREPAID CARD
DEACTIVATION
DEACTIVATION AMOUNT $ 43.50
Deactivation Amount
CARD TYPE: STORED VALUE
ACCT NUMBER: XXXXXX XXXXXXXXX 0532
EXP. DATE: 07/04
APPROVAL: 118715
INVOICE:
APROVED 118715
CARD BALANCE $000.00
EXPIRATION DATE: 07/04
October 15, 2007
Zero Balance
Buypass Sales Reference
Network Functions
Card Deactivation
10-8
Loyalty Functions
To find the number of points on a loyalty program membership card, use the Loyalty
Balance Inquiry function. The loyalty provider network customizes balance receipts by
sending codes to the site. The codes control the size of the type and may insert an EAN 13
or UPCA bar code to be scanned when the customer presents the receipt to receive a
reward.
Balance Inquiry
1. Press [NETWORK FUNC].
1. Arrow to Loyalty Functions.
2. Press [Select].
1. LOYALTY BALANCE INQUIRY_
** Use Arrow Keys **
*LOYALTY FUNCTIONS MENU*
3. Press [ENTER].
SLIDE
Loyalty Discount CARD
OR ENTER ACCOUNT NUMBER
4. Slide the loyalty program card. The Ruby terminal calls the third-party loyalty
system and the receipt prints showing the loyalty points on the card.
Buypass Sales Reference
October 15, 2007
11
Messages/Troubleshooting
This chapter lists all general and numbered messages that may appear on the Operator
Display. It provides a definition for each message and the action to take, if any.
This chapter contains the following information:
■
General Messages
■
Numbered Messages
■
Troubleshooting
October 15, 2007
Buypass Sales Reference
11-2
General Messages
This section contains general messages that may appear on the Operator Display but are
not numbered.
If more than one message occurs at a time, the messages take turns displaying briefly.
Messages are listed in alphabetical order. Information contained in parentheses is variable:
it changes depending on the circumstances.
General Messages
Message
Description/Action
(#) RECEIPT(S) PENDING
The indicated number of transactions (#) are suspended.
ACCEPTED
The entry made for either the Set Store Telephone Number or Set
Store Postal Code function was accepted into the system.
CANNOT PROCESS
GEMKEY!
The Gemkey entry was not correct in the Registration Information
function.
CARD IN READER
A customer left a card in a DCR.
CARDSCAN 0 LOADED
(Schlumberger) Broadcast loading of all DCRs (CARDSCANs) has
concluded. The ‘0’ means ‘all.’
CASSETTE FULL
A cash acceptor cassette is full and needs to be emptied before this
message will clear.
COMBO#nn INVALID!
The cashier attempted to sell a combo that does not exist.
COMM FAILURE
Check the phone cord connections (Dial) or PES connections
(VSAT); retry contacting the network; if communication failures are
consistent and repeated and you have verified the connections,
contact the VeriFone Technical Support Center.
DEBIT MODULE NOT
PRESENT
Debit is not available at a DCR.
DROP (method of payment)
The cash drawer contains more than the maximum allowed for the
method of payment indicated. Make a large enough safe drop to
reduce the amount in the drawer to below the maximum allowed.
Entry accepted
The Gemcom password entered was accepted.
FUEL COMMS ERROR
The Ruby terminal lost communication with the fuel controller
through which it controls the dispensers. Check the connections. If
the connections are good and communication cannot be reestablished,
contact the VeriFone Technical Support Center.
GSM OFFLINE
Check the connections to and from the Gilbarco Security Module
(GSM). If connections are good but the GSM is still offline, contact
the VeriFone Technical Support Center.
Buypass Sales Reference
October 15, 2007
11-3
Message
Description/Action
HOST UNAVAILABLE
Check the phone cord connections (Dial) or PES connections
(VSAT); retry contacting the network; if communication failures are
consistent and repeated and you have verified the connections,
contact the VeriFone Technical Support Center.
INVALID CHARACTERS
Either the telephone number was not entered correctly in the Set Store
Telephone Number function or the postal code was not entered
correctly in the Set Store Postal Code function. Use 0 - 9 only. Do not
use separators.
Invalid input
The PLU/modifier combination entered for the car wash key does not
exist. Define this department in the PLU File first or choose another
department.
INVALID TIME OF
TRANSACTION
The time for the original transaction was entered incorrectly for a
Fleet card refund.
JOURNAL BLOCKED
The Ruby terminal cannot communicate with the journal printer.
Make sure that the printer is online and that all connections are
securely in place. The printer may need to be reset (see
“Troubleshooting”).
JOURNAL PAPER LOW
The paper in the journal printer is getting low. Add new paper.
KEYPAD ERROR: rp1
Return PIN Failure: Invalid master key type or range. Call the
VeriFone Technical Support Center. The help desk should contact a
servicer.
KEYPAD ERROR: rp2
Return PIN Failure: Key not loaded. Call the VeriFone Technical
Support Center. The help desk should contact a servicer.
KEYPAD ERROR: rp3
Return PIN Termination: [CANCEL] key pressed. No action
required. The transaction will time out and return to idle.
KEYPAD ERROR: rp4
Return PIN Termination: [CLEAR] key pressed twice. No action
required. The transaction will time out and return to idle.
KEYPAD ERROR: rp5
Return PIN Termination: Delay between entering pin numbers is too
long. No action required. The transaction will time out, and return to
idle.
KEYPAD ERROR: rp6
Return PIN Failure: Incompatible with encryption mode. Call the
VeriFone Technical Support Center. The help desk should contact a
servicer.
KEYPAD ERROR: rp7
Return PIN Termination: First key time out expired. No action
required. The transaction will time out and return to idle.
KEYPAD ERROR: rs1
Return String Failure: Invalid display buffer or display range. Call the
VeriFone Technical Support Center. The help desk should contact
engineering.
KEYPAD ERROR: rs2
Return String: Undefined error. Call the VeriFone Technical Support
Center. The help desk should contact engineering.
KEYPAD ERROR: rs3
Return String Termination: [CANCEL] key pressed. No action
required. The transaction will time out and return to idle.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
General Messages (Continued)
11-4
General Messages (Continued)
Message
Description/Action
KEYPAD ERROR: rs4
Return String Termination: [CLEAR] key pressed twice. No action
required. The transaction will time out and return to idle.
KEYPAD ERROR: rs5
Return String Termination: Delay between entering pin numbers is
too long. No action required. The transaction will time out, and return
to idle.
KEYPAD ERROR: rs6
Return String: Undefined error. Call the VeriFone Technical Support
Center. The help desk should contact engineering.
KEYPAD ERROR: rs7
Return String Termination: First key time out expired. No action
required. The transaction will time out and return to idle.
LOADING 0 CARDSCAN
(Schlumberger) Broadcast loading of all DCRs (CARDSCANs) has
begun. The ‘0’ means ‘all.’
MAIL PENDING or MAIL
WAITING
The network has sent mail to the terminal. Use the Mail function in
Network Manager mode to read your mail.
Max number exceeded
You tried to perform either a pay out or a pay in and have reached the
maximum number of times allowed for this period, which is 25.
MONEY ORDER PRINTER
UNAVAILABLE. EXITING
PAY OUT
The Ruby terminal is not communicating with the money order
printer. Check the communications link between the two machines.
MUST BE FIRST IN
TRANSACTION
Attempted to pull in a Kiosk item to an in-progress transaction.
MUST USE VOID
Attempted to modify a Kiosk transaction with the [ERROR CORR]
key. Kiosk transactions must be voided and re-entered
NETWORK SUSPENDED
TRANSACTION
The controller is retrieving a network suspended transaction from a
workstation.
NEW GEMKEY ACCEPTED
The Gemkey entry in the Registration Information function was
accepted.
NO CAR WASH COMM
The Ruby and car wash controller are not communicating. Check that
the controller is plugged in and connected to the correct Ruby COM
port.
NO CASHIER REPORT
AVAILABLE
There are no cashier reports available for printing. This occurs in the
Print Cashier Report function in Reports mode.
NO CHANGES MADE
The [ENTER] key was pressed before data was entered in the
Registration Information function.
NO COMM DSR
The Ruby terminal has detected a loss of connection to the ISDN,
VSAT, or T3POS network hardware.
NO SALES SINCE LAST
SHIFT, OK(Y/N)?
No sales have occurred since the last Close Period report was run.
This occurs in Close Shift, Daily, Monthly, and Yearly report
functions in Reports mode.
PDL UPDATE PENDING
The Parameter Download has been requested, but the parameters
have not been updated. After the Close Daily, the parameters may
update.
Buypass Sales Reference
October 15, 2007
11-5
Message
Description/Action
PLEASE RE-ENTER
GEMKEY!
The Gemkey self-check failed in the Registration Information
function.
PRINTER COVER OPEN
The printer cover is not completely closed. Close the cover.
RECEIPT BLOCKED
The Ruby terminal cannot communicate with the receipt printer.
Make sure that the printer is online and that all connections are
securely in place.
RECEIPT PAPER LOW
The paper in the receipt printer is getting low. Add new paper.
Refused
No voice auth phone number
PRESS ENTER KEY TO
CONTINUE
A voice authorization number for the tendered credit card was not
provided during the parameter download. The customer must use a
different method of payment.
SUSPENDED TRANSACTION
A transaction is currently suspended.
SYSTEM NOT REGISTERED
The application has not been registered within eight hours of
installation. See “Registration Information” in the Manager
Reference.
TRAINING MODE
The Ruby terminal is in Training mode. Most sales functions can be
practiced without affecting totals. See “Training Mode” in the
Manager Reference.
UNABLE TO CLAIM
A Kiosk pickup receipt is rejected because the order was already
picked up.
UNKNOWN CARD, SEE CC
GUIDE/ACCEPT CARD?
The network does not recognize the credit card. See the store’s credit
card guide for information on card acceptance or denial.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
General Messages (Continued)
11-6
Numbered Messages
11
This section contains numbered messages. Messages are grouped by related functional
area and listed in ascending order. There are four types of messages:
■
Most of the messages appear on the first line of the Operator Display. Many appear
momentarily then disappear.
■
■
■
Messages which have “Alarm Line Only” at the beginning of the description
appear on the bottom line of the Operator Display. Someone such as a manager or
servicer, must take some action to clear the message.
Messages which have “Journal Only” at the beginning of the description print on
the journal and do not display on the Ruby terminal.
Messages which have “DCR Message” at the beginning of the description display
on the DCR and do not display on the Ruby terminal.
Numbered Messages Related To Sales
#
Message
Description/Action
E1101
INVALID CASHIER #
The cashier number entered is incorrect. Re-key the number.
E1102
INVALID PASSWORD
The password entered is incorrect. Re-key the information,
E1103
INVALID DRAWER #
Entered a drawer number that has not been set up. Key the
drawer number again.
E1104
MOP INVALID/NOT
ALLOWED
Used an MOP soft key that no longer exists. Choose another
MOP.
E1105
LAN UNAVAILABLE, CHECK
CABLE
The Ruby terminal cannot process a network transaction.
Check for loose connections on the back of the Ruby
terminal.
E1106
USE VOID LINE/VOID
TICKET
Attempted to use [ERROR CORR] to remove more than the
last item from the current transaction. Use [VOID LINE]
to remove additional items from the transaction or
[VOID TICKET] to remove the entire ticket.
E1107
INVALID KEY PRESSED
The wrong key was pressed during a transaction. Wait for
the error to clear and press the correct key.
E1108
INVALID QUANTITY
The quantity entered is less than minimum or greater than
the maximum allowed.
E1109
PRESET NOT USED
The soft key has not been defined or the PLU no longer
exists.
E1110
PLU TOO LONG
PLU entered has too many digits. Key the correct PLU.
E1111
INVALID PLU
PLU entered does not exist. Key the correct PLU.
E1112
ART. NOT FOR SALE
Article not for sale.
E1113
NO REFUND ALLOWED
No refund is allowed on this PLU or in this department.
E1114
INVALID BARCODE
Barcode is not recognized for this transaction.
Buypass Sales Reference
October 15, 2007
11-7
#
Message
Description/Action
E1115
INVALID DEPARTMENT
The department entered in Department Setup function in Car
Wash Manager mode does not exist. Define the department
in the Department File or choose another department.
E1116
AMOUNT TOO LARGE
The dollar amount entered is larger than the maximum
allowed for this department or MOP.
E1118
NO SPLIT TENDER ON FUEL
Only one MOP allowed for fuel purchases.
E1119
OPER. NOT ALLOWED
The attempted operation is not allowed.
E1120
DO NOT OVERRIDE MOP
AMOUNT
Cannot override the minimum or maximum allowable
amount for an MOP.
E1121
DISCOUNT TOO SMALL
The discount entered is less than the set minimum amount.
E1122
DISCOUNT TOO LARGE
The discount entered is more than the set maximum amount.
E1123
INVALID NUMBER OF
GALLONS (LITERS)
Fuel discount is not valid for the gallons (liters) entered.
E1124
PAYROLL RECORD FULL
Print a Payroll Report.
E1125
INVALID CHOICE, TRY
AGAIN
The item number entered is not available on the menu.
E1126
MUST CLOCK OUT FIRST
Employee attempted to clock in, but has not clocked out yet.
E1127
MUST CLOCK IN FIRST
Employee attempted to clock out, but had not clocked in yet.
E1128
FINISH TRANSACTION
The sale MUST BE completed because no more line items
can be added to the transaction.
E1129
NO FUEL DEPARTMENT
Fuel department needs to be set up.
E1130
MOP CONFLICT
Customer dispensed fuel at one MOP price level and
attempted to pay with an MOP associated with a different
price level when the “Ignore MOP conflict” parameter is set
to ‘N’ in Fuel Manager > DCR Configuration.
E1131
AMOUNT TOO SMALL
The dollar amount entered is less than the minimum set up
for the department or MOP.
E1132
SUB-TOTAL REQUIRED
Must press [TOTAL] before choosing an MOP.
E1134
PENDING TRANSACTION
Cannot complete function because a transaction is pending.
E1135
DROP MONEY FIRST
The amount of money in the drawer exceeds the limit set in
the MOP File function. Perform a Safe Drop.
E1136
INVALID CATEGORY NR
‘NR’ = number - The item entered does not have a valid
category. Enter a valid category number.
E1137
NO FEE/CHARGES DEPT.
Fee/Charges department must be set up.
E1138
INVALID MOP AMOUNT
The dollar amount entered is not allowed by the selected
MOP. This can occur if a dollar amount is entered and credit
selected since credit only takes the balance of the sale.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Sales (Continued)
11-8
Numbered Messages Related To Sales (Continued)
#
Message
Description/Action
E1139
INVALID AMOUNT
ENTERED
MOP may not require an amount or the amount entered is
less than the minimum or more than the maximum amount
allowed for the MOP.
E1140
AMOUNT REQUIRED
A dollar amount must be entered.
E1141
PURCH. NOT ALLOWED
The customer may not purchase this item because either (1)
the date of birth entered for the ID check does not meet the
age requirements or (2) a Blue Law restriction has been set
up for this item or department at this time on this day.
E1142
INVALID ENTRY
An invalid selection is made when a fuel tax exemption is
attempted. The fuel tax menu redisplays and the user can reenter the selection.
E1143
INVALID DATE, CHECK
FORMAT
Dates MUST BE entered as six digits in the format
MMDDYY (month/day/year).
E1144
INVALID MODIFIER
The modifier entered is incorrect. Select another modifier.
E1145
CASH ONLY ALLOWED
Only cash is allowed in this transaction.
E1150
REFUND NOT ALLOWED ON
CREDIT SALE
A credit card purchase cannot be refunded in cash.
E1151
TICKET TOTALS ZERO - Press
CASH
Although the total on the ticket is zero, press [CASH] to
complete the transaction.
E1152
NEGATIVE CHECK AMOUNT
NOT ALLOWED
A check cannot have a negative amount.
E1153
TOTAL OVER LIMIT
The transaction amount is more than the network allows on
this card. Credit card parameters may require an update from
a parameter download.
E1155
NO PENDING
TRANSACTIONS
Appears if the View Pending Transactions function is
selected and there are no suspended transactions.
E1156
INVALID RECEIPT INFO
Attempted to do a ticket reprint or ticket recall on a DCR/
fuel transaction and the Ruby terminal found the ticket data
invalid. Call servicer for assistance.
E1157
UNABLE TO SUSPEND
Sale cannot be suspended. Perhaps the maximum number of
suspended sales have been exceeded.
E1158
REPRINT NOT POSSIBLE
The DCR has a stacked sale and the cashier attempted to
reprint the receipt for sale #1. Since the Ruby only keeps the
last DCR transaction, a receipt for the first sale cannot be
reprinted.
E1159
INVALID RECEIPT NUMBER
No fuel receipts available for printing at this pump.
E1160
MAXIMUM PENDING
TRANS. EXCEEDED
Too many transactions are suspended. Only one credit
transaction may be suspended at a time.
E1161
NO SAVED RECEIPTS
No receipts are available for printing.
Buypass Sales Reference
October 15, 2007
11-9
#
Message
Description/Action
E1162
NEED TO SETTLE PENDING
TRANS.
Attempted to close a shift while a network transaction is
suspended. Settle the pending transaction and then close the
shift.
E1163
NO CHANGE ALLOWED
“Change Allowed” is set to ‘No’ for this MOP.
E1164
REFUND NOT ALLOWED
“Refund Allowed” is set to ‘No’.
E1165
FUNCTION NOT SUPPORTED
Attempted to use a function that is not available or not
enabled.
E1166
INVALID FUEL
TRANSACTION
The fuel transaction no longer exists in the system.
E1167
SOFT KEY NOT DEFINED
The soft key is not defined in the Soft Key File.
E1168
SALE REQUIRED
The attempted function requires an item to be sold.
E1169
INVALID KEY SEQUENCE
The order of keystrokes pressed is invalid. Try another
sequence.
E1170
CARWASH QTY SALE NOT
ALLOWED
Car washes can only be sold one at a time.
E1171
NO CAR WASH KEY
DEFINED FOR PLU
A key for this car wash item must be defined. Set up a car
wash PLU in Car Wash Manager > Car Wash Key Setup.
E1172
CAR WASH KEY NOT
PROGRAMMED
Attempted to sell a car wash that does not exist on the car
wash controller. Call the servicer to set up the car wash
controller.
E1173
CAR WASH COMM ERROR
The Ruby terminal and car wash controller are not
communicating. The car wash code is not received from the
controller. If the noncommunication just started or just
ended, it may take a minute for the alarm to turn on or off.
E1174
NO CAR WASH COMM
The Ruby terminal and car wash controller are not
communicating. Check that the controller is plugged in and
connected to the correct Ruby terminal COM port.
E1175
LAN COMMS ERROR
The workstation is not communicating with the controller.
Check the LAN connections.
E1176
MOP NOT ALLOWED WITH
CASH BACK
Selected MOP is not configured for cash back. Either cancel
the cash back or use another MOP.
E1177
NOT ALLOWED IN
TRAINING MODE
The function cannot be performed in training mode.
E1178
CAR WASH PARM FILE READ
ERROR
A car wash code is requested from the device and an error is
detected while trying to read the car wash file. Call servicer.
E1180
RUBY CARD REQUIRED
A Ruby Card is required for this transaction to take place.
Load the Ruby Card in the Ruby terminal. Reboot the Ruby
terminal and re-enter the data.
E1181
SAFE DROP NOT ALLOWED
FOR MOP
The MOP used disables Safe Drop in the MOP File.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Sales (Continued)
11-10
Numbered Messages Related To Sales (Continued)
#
Message
Description/Action
E1186
INVALID PUMP NUMBER
The pump number has not been entered correctly or does not
exist. Check that the number is correct and re-enter it.
E1187
NETWORK SUSPENDED
TRANSACTION
Attempted to recall a network transaction from a different
Ruby terminal than the one on which the transaction was
suspended. Use the same Ruby terminal to recall the
transaction.
E1188
MOP APPLIED BEFORE
A special discount has already been applied to the
transaction; only one special discount is allowed.
E1189
NO ELIGIBLE ITEM
A special discount cannot be applied because no items in the
transaction are set up to receive a special discount.
E1190
MUST BE FIRST MOP
The special discount MOP must be entered first. Use
[ERROR CORR] to remove the other MOPs, then apply the
special discount MOP.
E1192
REFILL COIN DISP
The number of coins in the dispenser are running low. Refill
the dispenser within four transactions of the appearance of
this message or the coin dispenser becomes unavailable.
E1193
CHECK COIN DISP
The coin dispenser is unavailable because of a
communication error or because the coins have run out.
E1194
NOT ENOUGH MONEY IN
DRAWER
The Ruby does not have sufficient funds in the cash drawer
for the MOP entered for a safe drop amount.
E1195
NOT ALLOWED FOR AMT
0.00
$0.00 is not allowed for a safe drop amount. Specify an
amount more than $0.00.
E1196
BLUE LAW RESTRICTION
A Blue Law restriction is set up for this item or department,
preventing its sale during a certain time of the day.
E1197
INVALID PRICE
This item does not have a unit price assigned to it in the PLU
File function in Manager mode.
E1200
USE VOID TICKET
[VOID LINE] cannot be used in this transaction. Use
[VOID TICKET].
E1201
NO AT-FOR SALES W/
FRACTIONAL QTY
At-for pricing cannot be used for items that can be sold in
fractional quantities.
E1202
No MOP's available
The [OTHER MOP] key is pressed and there are no MOPs
assigned. Choose another MOP.
E1203
TERMINAL FULL,
CLOSE DAY
One of the following occurred:
The maximum number of batches per day is reached.
The maximum number of transactions in a batch is reached.
The batch is set to close with the Close Daily. Perform a
Close Daily to reset the batches.
E1204
TERMINAL FULL, CLOSE
SHIFT
Buypass Sales Reference
The maximum number of transactions in a batch is reached
and the close period is set to Close Shift. Perform a Close
Shift.
October 15, 2007
11-11
#
Message
Description/Action
E1206
PAYROLL RECORD FULL
The Ruby terminal stored as many clock in/outs as it can
hold. Run the Payroll Report function.
E1207
INVALID CHOICE, TRY
AGAIN
A number other than 1 or 2 is entered. When clocking in or
out enter the correct value.
E1208
MUST CLOCK OUT FIRST
Must clock out before trying to clock in.
E1209
MUST CLOCK IN FIRST
Must clock in before trying to clock out.
E1210
CAR WASH DOWN. CODE
AVAILABLE
The Ruby terminal is not communicating with the car wash
controller but can still provide a car wash code. The code is
valid for a specified time.
E1211
CAR WASH CODE
UNAVAILABLE
The Ruby terminal is not communicating with the car wash
controller and no car wash code is available. The servicer
should investigate the problem.
E1212
NO DCR RECEIPT
AVAILABLE
Attempted to print a DCR receipt inside and there are none
available.
E1213
MANUAL CREDIT NOT
ALLOWED
The Manual Credit MOP is not allowed in this transaction.
Choose another MOP.
E1214
ONLY FUEL ALLOWED ON
PREPAY CREDIT
Non-fuel items are not allowed in the same transaction as a
credit fuel prepay when the “Enable Fast Credit” parameter
is set to ‘Y’ in Manager > Sales Config.
E1215
RECEIPT PRINTER
UNAVAILABLE
Communication with the receipt printer is not established in
Sales mode. Check the connections on the back of the Ruby
terminal and make sure the printer is online.
E1216
LICENSE TRACK 2 EMPTY
The driver's license reader failed to read the magnetic stripe
information. Run the ID check again or enter the
information manually.
E1217
LICENSE NOT SUPPORTED
Driver’s license was swiped/scanned and format is not
recognized. Manually enter the information.
E1218
LICENSE EXPIRED
Driver’s license swiped/scanned has expired. Manually enter
the information.
E1219
LICENSE EXPIRATION DATE
ERROR
The driver’s license just swiped/scanned has expiration date
information errors. Run the ID check again or enter the
information manually.
E1220
LICENSE BIRTH DATE
INVALID
The driver’s license just swiped/scanned has invalid birth
date information. Run the ID check again or enter the
information manually.
E1221
COULD NOT FIND DATA
FILE
The EASY ID global work file could not be found. The
servicer should check that the proper Ruby Card is installed
in the Ruby terminal and then reboot the Ruby terminal.
E1222
UNEXPECTED EASYID
ERROR
An unknown error occurred while trying to process a
driver’s license. Enter the information manually.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Sales (Continued)
11-12
Numbered Messages Related To Sales (Continued)
#
Message
Description/Action
E1223
SCANNER NOT PDF417 DATA
The scanned driver’s license data is not in the proper format.
Enter the data manually.
E1234
SCANNER DATA EMPTY
The scanner did not successfully read any data from the
driver’s license. Try to scan the driver’s license again or
enter the information manually.
E1235
MONEY ORDER PRINTER
UNAVAILABLE.
CONTINUE Y/N?
The money order just sold cannot be printed because the
Ruby terminal is unable to communicate with the money
order printer. The money order must be entered and printed
locally on the money order terminal.
E1236
RUBY CARD NOT FOUND
MONEY ORDER PRINTING
NOT SUPPORTED.
Press [ENTER] to continue
A money order was sold but no Ruby Card was detected.
The Ruby terminal needs to be reconfigured with the Ruby
Card before money orders can be printed. Until the Ruby
terminal is updated, money orders have to be entered and
printed locally on the money order terminal.
E1237
NO MONEY ORDER
PURCHASE FOR MOP
An MOP, with the “Allow Money Order Purchase”
parameter set to ‘N’, was used. To purchase a money order.
select another MOP.
E1238
TOO MANY MONEY ORDERS
IN SALE
Attempted to sell more money orders on the current ticket
than allowed. End the current transaction. Start a new
transaction for the rest of the money orders.
E1239
MONEY ORDER PRINTER
UNAVAILABLE EXITING PAY
OUT
A money order pay out was attempted and the Ruby terminal
was unable to communicate with the money order printer.
The money order pay out must be entered and printed locally
on the money order terminal.
E1240
COMBO#xx DISABLED
Attempted to sell a combo that was outside the established
effective time period. The combo cannot be sold until the
time period is updated in Manager mode. The items can be
sold separately at no discount.
E1241
COMBO#xx INVALID
The combo is no longer defined. The combo cannot be sold
until it is redefined in Manager mode. The items can be sold
separately at no discount.
E1242
GET TRK 2 ERROR
The Ruby terminal could not find track 2 data on the driver’s
license just swiped. Enter the information manually.
E1243
TRK 2 READ FAIL
The Ruby terminal could not read track 2 data on the
driver’s license just swiped. Enter the information manually.
E1244
POP CODE REJECT –
INVALID CODE
POP Code provided and rejected – code does not meet
requirements of internally defined algorithm.
E1245
POP CODE REJECT –
EXPIRED CODE
POP Code provided and rejected as expired code based on
when code was generated and the configuration setting of
“number of days POP Code valid” in Sales Config.
E1246
POP CODE REJECT – PREV
REDEEMED
POP Code provided and rejected – same code has been
flagged as previously redeemed.
Buypass Sales Reference
October 15, 2007
11-13
#
Message
Description/Action
E1247
POP CODE REJECT –
INVALID DISC
POP Code provided and rejected because a discount has
already been applied to the fuel purchase. (POP may not
apply to an already discounted fuel purchase.)
E1248
INVALID ENTRY –
CONFIGURED FOR DEAL
Attempted to configure a PLU for a POP Discount that was
already configured for Deal.
E1249
SPLIT TENDER NOT
ALLOWED
Attempted to split a transaction between two or more MOPs
which is not allowed.
E1250
ONLY FUEL PRODUCTS ARE
ALLOWED
An MOP that only allows fuel products to be purchased has
been chosen.
E1251
ONLY POST PAY FUEL IS
ALLOWED
An MOP that only allows post pay fuel products has been
chosen.
E1253
OPERATOR #<999> IS
ACTIVE
Attempted to log on to SALES while another cashier is
logged on to that register. Security override is not allowed.
E1254
MEMBER ID CARD
REJECTED
Membership card scanned for POP discount is not valid.
E1255
OPERATOR#<nnn>IS ACTIVE
LOGIN OVERRIDE? [Y/N]
Attempted to log on to SALES while another cashier is
logged on to that register. Security allows override.
E1256
INSUFFICENT AMT. NEED
$X.XX
Prepaid card does not have sufficient funds for the purchase.
E1257
MUST PRESS CREDIT
Part of the Auto-Refund feature. A credit card was used to
pay for the initial prepay transaction and cashier tries to
refund the underrun amount to any MOP other than credit.
E1258
NO MERCHANDISE WITH
PREPAY UNDERRUN
In an automatic Prepay Underrun, no merchandise is
permitted to be in the same transaction when the MOP is
credit-based.
E1259
FUEL TAXES UNDEFINED
No fuel tax exemptions have been defined in the Fuel Tax
Exemption File.
E1260
EXEMPTION MUST BE
BEFORE % DISC
Attempted to apply a fuel tax exemption on discounted fuel.
Apply the tax exemption first, then apply the fuel discount.
E1261
MEMBER ID REJECT ALREADY APPLIED
Displays when the Member ID card is presented and a
discount has already been applied to the transaction.
E1262
BIRTHDATE ENTRY
REQUIRED
Requires a valid DOB entry. The [ENTER] key cannot be
used to bypass this operation.
E1263
ITEM REJECT - BIRTHDATE
ENTRY REQ'D
Attempted to continue the transaction without responding to
the ID check prompt with a valid DOB entry.
E1264
ITEM REJECT - CASHIER
ENTRY REQ'D
Attempted to continue the transaction without responding to
the Ruby terminal. The error message requires a response.
E1265
(POP Discount Message)
ALREADY APPLIED
Attempted to apply a POP Discount at the Ruby terminal
when a POP Discount has already been applied at the DCR.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Sales (Continued)
11-14
Numbered Messages Related To Sales (Continued)
#
Message
Description/Action
E1266
FUEL TAX ALREADY
ADDED
Attempted to add a fuel tax using the Fuel Tax Addition
function and the fuel department for that item already has a
fuel tax assigned to it.
E1267
INVALID STATE
ABBREVIATION
A wrong state abbreviation was entered.
E1268
CANNOT CYCLE THROUGH
MODIFIERS
Attempted to loop through modifiers by pressing the modify
key.
E1269
CASH DRAWER OPEN
Cash drawer is left open longer than the time allowed.
E1270
MAX. PREPAID CARDS
REACHED
Reached the maximum number of prepaid cards that can be
activated/recharged on one ticket. Start a new ticket.
E1271
CASH BACK AMOUNT
EXCEEDS LIMIT
Cash back request exceeds the limit set on the Ruby terminal
or by the network.
E1272
ONE LINE ITEM PER FUEL
GRADE
A network sale has more than one line item of the same fuel
grade.
E1273
FUEL TAX NOT ALLOWED
WITH % DISC
A discount using the [DISC] key is attempted on an item
that has a fuel tax exemption applied or a fuel tax exemption
is attempted on an item that already has a discount applied.
E1274
FUEL PRICE NOT SETUP
Entered a sale for a fuel product that does not have a price
set up in the Ruby.
E1275
CHECK SCAN CONTAINS
ERRORS
A scanned check contains an unreadable element. Retry.
E1276
LOYALTY FLAG SETTING
CONFLICT
Both Loyalty and POP Discounts are enabled. Disable one
of them in Sales Configuration.
E1277
PREPAID CARD NOT
ALLOWED
The prepaid card function is not supported or enabled.
E1278
MAX FUEL TANKBANK
ITEMS REACHED
Exceeded the maximum fuel sales using TankBank. Only
two fuel sales allowed.
E1279
SECURITY CODE INVALID
Entered invalid security code. Retry.
E1280
INVALID ZIP CODE
Zip code entered is invalid. Check the zip code and re-enter.
E1281
INVALID ZIP LENGTH
Zip code entry is less than five digits.
E1282
INVALID ZIP ENTERED
Zip code entry failed either because the code entered is
invalid, or the number of retries has been exceeded.
E1283
SUSPEND WITH FUEL
INVALID
Attempted to suspend a transaction with a fuel sale, which is
not allowed.
E1284
EXCEEDS SITE SALE
MAXIMUM
The purchase amount is greater than the maximum allowed
by the network.
E1285
GIFT CARD AMOUNT TOO
HIGH
The amount being applied to the card is higher than the
maximum amount allowed.
Buypass Sales Reference
October 15, 2007
11-15
#
Message
Description/Action
E1286
GIFT CARD AMOUNT TOO
LOW
The amount being applied to the card is lower than the
minimum amount allowed.
E1287
GIFT CARD CANNOT BE
ACTIVATED
The Gift Card is not set up for activations /recharges.
E1288
COMM OFFLINE: NO GIFT
CARD FUNC
Attempted to activate/recharge a Gift Card when the
network is offline.
E1289
NON GIFT CARD ITEM ON
TICKET
Gift card functionality is not valid for at least one item in the
transaction.
E1290
CARD IS NOT A GIFT CARD
Attempted to activate/recharge a non-Gift Card.
E1291
MANUAL ENTRY NOT
ALLOWED
Manual entry is not allowed for this Gift Card.
E1292
TOO MANY GIFT CARDS ON
TICKET
Attempted to activate/recharge more Gift Cards than the
network allows.
E1293
GIFT CARD ALREADY
SWIPED
Attempted to activate/recharge a Gift Card that is already in
the transaction.
Numbered Messages Related To Reports
#
Message
Description/Action
E2001
ABORT PRINTING NOT
ALLOWED
Attempted to stop printing the Close Yearly report. Printing
this report cannot be aborted.
E2002
NO CASHIER REPORT
AVAILABLE
The Print Cashier Report function has been selected and
there is no data to print. Choose another report or function.
E2003
NOT AVAILABLE ON THIS
REGISTER
Attempted to close or print a period report or a flash report
from a workstation terminal. These reports can be printed
only from a controller terminal.
E2004
INVALID INPUT
One of the following operations was performed:
■
An invalid cashier number was entered or an invalid key
was pressed when trying to close a cashier.
■
An invalid number was entered to list the PLU or
department data.
■
An invalid choice was entered when prompted to print a
current or close a Payroll Report.
■
An invalid cashier number was input for the Payroll
Report.
Enter the correct information.
E2005
October 15, 2007
CASHIER NOT OPEN
Attempted to run the Close Cashier Totals function in
Reports mode and the specified cashier has not logged in.
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Sales (Continued)
11-16
Numbered Messages Related To Reports
#
Message
Description/Action
E2006
INVALID EMPLOYEE
NUMBER
Logged in with an invalid ID and attempted to use the Close
Cashier functions. Re-enter the correct number.
E2007
INVALID CASHIER REPORT
AMOUNT
Entered 0.00 for an MOP amount when printing a Cashier
Report and the “Allow $0.00 Entry” parameter is set to ‘N’
in the MOP File. Re-enter the information.
E2008
NO REPORTS AVAILABLE
The selected period report has not been closed yet. Run the
close period report first. This occurs in the Print Shift, Daily,
and Monthly report functions in Reports mode.
E2009
ACCESS DENIED
Attempted to print a report or close a period with a security
level lower than that set in Manager > Security Control >
Report Functions. Get a password from the VeriFone
Technical Support Center.
E2010
UNABLE TO OPEN TANK
MONITOR PORT
Selected the Tank Monitor Report for printing but the
appropriate COM port could not be opened. Check for loose
connections in the back of the Ruby terminal.
E2011
NO RESPONSE FROM TANK
MONITOR
Selected Tank Monitor Report for printing but the Ruby
terminal did not receive a response from the TLS. A servicer
should check the communications between the TLS and the
Ruby terminal.
E2012
ERR CLSING MO PRD
The period could not be closed on the money order device.
See the money order terminal documentation for
instructions.
E2013
TANKBANK END OF DAY
FAILED
The end of day process to the third-party host failed. Contact
TankBank vendor.
Numbered Messages Related To Manager
#
Message
Description/Action
E3001
PASSWORD NOT CHANGED
When the password was changed either no password was
entered or the original password was entered incorrectly.
Correctly enter the information.
E3002
CHECK PRINTER NOT
AVAILABLE
Attempted to access the Check Franking function and the
Ruby terminal cannot communicate with the printer. Check
the connections on the back of the Ruby terminal and the
printer.
E3003
RECORD ALREADY EXISTS
Attempted to add a new record to a file and the record
already exists.
E3004
INVALID INPUT
In the Manager mode, an incorrect key was pressed or value
entered. Enter the correct value or press the correct key.
E3005
ACCESS DENIED
Attempted to enter the System Config function but did not
have the proper security level.
Buypass Sales Reference
October 15, 2007
11-17
#
Message
Description/Action
E3006
BAD RECORD NUMBER
The selected record number does not exist. Choose another
record number.
E3007
BAD WRITE TO FILE
The file record could not be changed. Review the site’s
procedures or consult with the servicer.
E3008
BAD DELETE
The file record could not be deleted. Review the site’s
procedures or consult with the servicer.
E3009
BAD ADD
A new file record could not be added. Review the site’s
procedures or consult with the servicer.
E3010
NOT ALLOWED TO MODIFY
Attempted to modify a file record that cannot be changed.
The record is for display purposes only.
E3011
ERROR CANCELING
PRINTER JOBS
The Flush Printer Queue function was chosen and the
specified printer could not be cancelled. Check for loose
connections in the back of the Ruby terminal.
E3012
IOCFG.DAT NOT FOUND
The Display I/O Configuration, File Information, or Version
Information function was chosen and the IOCfg.dat file
could not be found. Have the servicer investigate this error.
E3013
INVALID FILE NUMBER
An invalid file number was specified when in the Create
Files function. Specify the correct file number.
E3014
CREATION FAILED
Attempted to recreate a file using the Create Files function
and the file could not be recreated. Check the procedure and
follow correctly.
E3015
<printer name> ENABLE
FAILED
The Enable Printer function was chosen and the printer
could not be enabled. Check the printer and connections in
the back of the Ruby terminal.
E3016
<printer name> DISABLE
FAILED
The Enable Printer function was chosen and the printer
could not be disabled. Check the printer and connections in
the back of the Ruby terminal.
E3017
DEVICE NOT AVAILABLE
The file system device chosen in the Start Debugger
function is not available. Check for loose connections in the
back of the Ruby terminal.
E3018
NON-COMPATIBLE LDM
Attempted to start a load module and the LDM file specified
was not compatible with other LDMs in the system. This
message also displays when either the Start Debugger or
Execute Load Module function is chosen. The servicer
should investigate.
E3019
READ-ONLY FILE SYSTEM
Attempted to start a load module and the medium which
holds the LDM file is read-only.
E3022
OUT OF MEMORY
Attempted to start a load module and the medium which
holds the LDM file does not have enough memory. If this
continues to happen call the servicer.
E3023
RESOURCE IS BUSY
Attempted to start a load module that is already in use.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Manager (Continued)
11-18
Numbered Messages Related To Manager (Continued)
#
Message
Description/Action
E3024
NOT ENOUGH MEMORY
Attempted to start a load module and the medium which
holds the LDM file does not have enough memory. If this
continues to happen call the servicer.
E3025
CHECKSUM ERROR
Attempted to start a load module and a checksum test fails.
The servicer should investigate.
E3026
INVALID LDM HEADER
Attempted to start a load module and its header is invalid.
The servicer should investigate.
E3027
NO LOAD MODULES FOUND
ON THIS FILE SYSTEM
Attempted to start a load module and the medium specified
does not contain any LDMs. The servicer should investigate
and reinstall the application, if necessary.
E3028
FILE NOT FOUND
Attempted to start a load module but it cannot be found on
the medium specified. The servicer should investigate.
E3029
*** Failed!! Error Number
<error #> ***
Attempted to start a load module and an unknown error was
encountered. The servicer should investigate.
E3030
SOFT KEY FILE RESET
ERROR
The Reset Soft Key File function was chosen and the soft
key file could not be reset. Try the action again. If this
continues to happen call the servicer.
E3031
EXPANDED PLUS REQUIRES
A RUBY CARD
Attempted to edit the PLU File with expanded PLUs and no
Ruby Card is in the Ruby terminal. Place the Ruby Card in
the Ruby terminal, reboot, and re-enter the data.
E3032
MODEM RESET FAILED
The Reset Modem function could not be reset. Check for
loose connections on the back of the Ruby terminal. Call the
servicer if connections are good.
E3033
ERROR IN CARWASH SETUP
The car wash parameters have not been set up correctly and
the Discount Type prompt displays in the PLU Promotion
File function. Check the car wash parameters.
E3034
PLU FILE CHANGE: FILE
SYSTEM ERROR
A major error was encountered while changing the PLU File
size. Make sure the proper Ruby Card is installed. If the
correct card is installed, have the servicer investigate further.
E3035
PLU FILE CHANGE FAILED
An error was encountered while changing the PLU File size.
Make sure the proper Ruby Card is installed. If the correct
card is installed, have the servicer investigate further.
E3036
NOT ENOUGH MEM. TO
CHANGE PLU FILE
There is not enough memory to change the PLU File size.
Make sure the proper Ruby Card is installed. If the correct
card is installed, have the servicer investigate further.
E3037
INVALID KEY PRESS
The original Cprintf file could not be accessed. Have the
servicer investigate.
E3048
COULD NOT COPY ALL OF
THE FILE
The Copy Cprintf File function was chosen and the entire
file could not be copied. Have the servicer investigate.
E3049
COULD NOT OPEN CPRINTF
FILE COPY
The Copy Cprintf File function was chosen but the
destination file could not be opened. Have the servicer
investigate.
Buypass Sales Reference
October 15, 2007
11-19
#
Message
Description/Action
E3050
NO MENUS HAVE BEEN
DEFINED
Attempted to set up a menu soft key but no menus are
defined. Set up menus in the Menu File function.
E3051
NOT AVAILABLE ON THIS
REGISTER
Attempted to perform an action which is only allowed on the
controller. Move to a controller station to perform the action.
E3052
ITEM ALREADY EXISTS IN
ANOTHER MIX.
The PLU entered has already been assigned to a mix. Enter
another PLU.
Numbered Messages Related To Car Wash
#
Message
Description/Action
E4003
INVALID CAR WASH
DEPARTMENT
A car wash department in the Car Wash function has been
specified and the number entered has no department setup.
Check the department number and re-enter the information.
E4004
INVALID DAY
Displays if the system call to gmtime returns an invalid day.
Have the servicer investigate.
E4005
INVALID INPUT
Either
may
appear
Entered an invalid value. Wait for the prompt to clear and
enter the correct information.
ERROR DISABLING CAR
WASH
An attempt was made to disable the car wash but was
unsuccessful. Check the connections. Call the servicer if the
connections are good.
E4006
ERROR ENABLING CAR
WASH
An attempt was made to enable the car wash but was
unsuccessful. Check the connections. Call the servicer if the
connections are good.
E4007
PLU ALREADY USED
Attempted to assign a PLU to a car wash but it has already
been assigned. Assign another PLU.
E4008
NO OPEN PLUS ALLOWED
Attempted to assign an open PLU to a car wash. This is not
allowed. Assign another PLU.
E4009
UNABLE TO READ CAR
WASH FILE
Attempted to assign a PLU to a car wash but the car wash
key file cannot be read. Have the servicer investigate.
E4010
ONLY CAR WASH ITEMS
ALLOWED
Attempted to assign a PLU to a car wash when the PLU has
not been assigned to a car wash department. Assign the PLU
to a car wash department then assign the PLU to a car wash.
E4011
C/W PORT CONFLICT
Alarm Line Only: Another device has been assigned to the
car wash port. Check for correct port assignments.
E4012
CAR WASH COM ERROR
Alarm Line Only: The Ruby terminal was unable to
communicate with the car wash device. The servicer should
investigate.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Manager (Continued)
11-20
Numbered Messages Related To Fuel
#
Message
Description/Action
E5001
INVALID INPUT
Entered an invalid value. Wait for the prompt to clear and
enter the correct information.
E5002
INVALID DCR NUMBER
Attempted to disable or download to a DCR and entered an
invalid DCR number. Enter the correct value between 1 and
32.
E5003
NO PUMPS DEFINED
Attempted to set up dispenser hoses before the pumps were
set up. Set up the pumps and then set up the dispenser hoses.
E5004
ERROR PRODUCT INIT
The Tokheim dispenser could not be initialized. Servicer
should investigate.
E5005
ERROR GRADE INIT
The dispenser’s grade configuration could not be performed.
Dresser/Wayne dispensers only. The servicer should
investigate a setup problem.
E5006
ERROR BLEND INIT
The dispenser’s blend configuration could not be performed.
Allied and Gilbarco dispensers only. The servicer should
investigate a setup problem
E5007
FPD ERROR <variable text>
A Fuel Price Sign Controller error (described in <variable
text>) has occurred. The error may relate to the controller or
an individual sign.
E5008
FPD SIGN OFFLINE
Fuel Price Sign Controller is not responding to Sapphire.
E5009
FPD POLL ERROR
Communications between the Sapphire and the Fuel Price
Sign Controller are working, but the Fuel Price Sign
Controller indicates that a sign position is offline. There is a
problem with a particular sign or signs.
Buypass Sales Reference
October 15, 2007
11-21
#
Message
Description/Action
E6001
RECORD ALREADY EXISTS
Attempted to add a new record to a file and the record
already exists.
E6002
BAD RECORD NUMBER
The record number selected does not exist. Try another
record number.
E6003
BAD WRITE TO FILE
The file record could not be changed. Review the site’s
procedures or consult with the servicer.
E6004
BAD DELETE
The file record could not be deleted. Review the site’s
procedures or consult with the servicer.
E6005
BAD ADD
The new file record could not be added. Review the site’s
procedures or consult with the servicer.
E6006
HIDDEN INFORMATION IS
NOT SET UP PRESS [EXIT]
AND CALL THE HELP DESK
Security does not allow access. Call the VeriFone Technical
Support Center.
E6007
MUST END DAY BEFORE
CHANGING FILE
Attempted to change the merchant ID, batch, or sequence
number and a batch was open. Perform a Close Daily then
make the changes.
E6008
NOT AVAILABLE ON THIS
REGISTER
Attempted to access a field that cannot be changed on this
Ruby terminal.
E6009
COMM FAILED
Communication with the host has been lost after good initial
connection. Check connections and make sure that no other
device is using the same phone line. If problems continue,
have the servicer investigate the error.
E6010
MODEM ERROR
Modem is not responding. Check the connections. If they are
good, have the servicer investigate the error.
E6011
NO COMM WITH HOST
No carrier was detected within the required amount of time.
Try again later. If the problems continue, have the servicer
investigate the error.
E6012
NO DIAL TONE
Phone line voltage detected but no dial tone. Check the
phone connection or have the servicer investigate the error.
E6013
WAIT LINE BUSY
Host phone number received a busy signal. Wait and try
again. Check the phone connection or have the servicer
investigate the error.
E6014
NO ANSWER
Host phone number rang but host did not answer. Check the
phone connection or have the servicer investigate the error.
E6015
LINE UNAVAILABLE
No phone line voltage detected. Check the phone connection
or have the servicer investigate the error.
E6016
NO COMM DSR
No DSR signal detected from VSAT device. Check the cable
connections or have the servicer investigate the error.
E6017
NO MODEM
No DSR from modem device. Have the servicer investigate
the error.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Network Manager
11-22
Numbered Messages Related To Network Manager (Continued)
#
Message
Description/Action
E6018
MODEM RESET FAILURE
Modem failure during reset sequence. Have the servicer
investigate the error.
E6019
MODEM NOT RESET
Modem did not reset. Have the servicer investigate the error.
Numbered Messages Related To Mannatec
#
Message
Description/Action
E6701
MTEC COMMS ERROR
The Ruby terminal could not communicate with the
Mannatec device. Check the connections. If they are good,
have the servicer investigate the error.
E6702
MODEM ERROR
The Mannatec modem is not responding. Check the
connections. If they are good, have the servicer investigate
the error.
E6703
NO COMM WITH HOST
No carrier was detected within the required amount of time.
Try again later. If the problems continue, have the servicer
investigate the error.
E6704
NO DIAL TONE
The Mannatec modem did not detect a dial tone. Check the
phone connection or have the servicer investigate the error.
E6705
WAIT LINE BUSY
The Mannatec modem line is busy. Wait and try again.
Check the phone connection or have the servicer investigate
the error.
E6706
NO ANSWER
The Mannatec network did not answer the phone. Check the
phone connection or have the servicer investigate the error.
E6707
LINE UNAVAILABLE
The Mannatec modem could not detect the phone line.
Check the phone connection or have the servicer investigate
the error.
E6708
MODEM RESET FAILED
The Mannatec modem could not be reset. Have the servicer
investigate the error.
E6709
MODEM NOT RESET
The Mannatec modem was not reset. Have the servicer
investigate the error.
E6710
UNKNOWN NTWRK
RESPONSE
The Mannatec device is returning an unrecognized error or
response. Have the proprietary card provider investigate the
error.
E6711
PIN TRIES EXCEEDED
The number of PIN tries has been exceeded.
E6712
REJECT
Transaction was rejected.
E6713
ODOMETER INVALID
The odometer reading was invalid. Enter the correct
odometer reading.
E6714
DRIVER ID INVALID
A driver’s ID was determined to be invalid.
E6715
VEHICLE ID INVALID
A vehicle’s ID was determined to be invalid.
Buypass Sales Reference
October 15, 2007
11-23
#
Message
Description/Action
E6716
INVALID USER ID - PLEASE
RETRY
The network returned a user ID error. The customer is
allowed to re-enter the user ID.
E6717
LICENSE INVALID
The license was determined to be invalid.
E6718
JOB NUMBER INVALID
The job number was determined to be invalid.
E6719
DATA INVALID
Misc data entry was determined to be invalid.
E6720
DEPARTMENT INVALID
The department number was determined to be invalid.
E6721
USER ID TRIES EXCEEDED
The number of user ID tries has been exceeded.
E6722
INVALID PRODUCT FOR
CARD TYPE
The customer tried to purchase a restricted item.
Numbered Messages Related To Application
#
Message
Description/Action
E7001
CHECK <printer name>
PRINTER
DISABLE PRINTER? (Y/N)
At startup, the Ruby terminal could not access the specified
printer. Check for loose connections on the back of the Ruby
terminal.
E7002
<printer name> PRINTER
BLOCKED
DISABLE PRINTER? (Y/N)
At startup, the Ruby terminal could not access the specified
printer. Check for loose connections on the back of the Ruby
terminal.
E7003
PRINTER MECH FAILURE
DISABLE PRINTER? (Y/N)
At startup, the Ruby terminal detected that a printer was
experiencing a mechanical failure. Have the servicer
investigate the error. If this stops sales from being run, see
“Troubleshooting.”
E7004
PRINTER COMMS ERROR
DISABLE PRINTER? (Y/N)
At startup, the Ruby terminal could not communicate with
the specified printer. Check the connections. If they are
good, have the servicer investigate the error. If this stops
sales from being run, see “Troubleshooting.”
E7005
PRINTER UNAVAILABLE
The printer is not available. Check the connections. Make
certain that the correct printer was installed in the software.
Call your servicer if the problem cannot be corrected. If this
stops sales from being run, see “Troubleshooting.”
E7006
INVALID INPUT
An invalid value was entered. Wait for the prompt to clear
then enter the correct information.
E7007
PLU TOT FILE FULL RECORD LOST
Journal Only: Prints when an item is sold and the PLU total
file does not have room to store the information. Close the
current period. This makes room in the PLU File.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Mannatec (Continued)
11-24
Numbered Messages Related To Application (Continued)
#
Message
Description/Action
E7008
DEP TOT FILE FULL RECORD LOST
Journal Only: Printed when an item is sold and the
department total file no longer has room to store the
information about the sale of the item. Close the current
period. This makes room in the department file.
E7009
CAT TOT FILE FULL RECORD LOST
Journal Only: Printed when an item is sold and the category
total file no longer has room to store the information about
the sale of the item. Close the current period. This makes
room in the category file.
E7010
PLU EXCEPT FILE FULL RECORD LOST
Journal Only: Printed when an item is sold using price
override, PLU not found, or is not scannable and the PLU
exception file no longer has room to store the information
about the sale of the item. Close the current period. This
makes room in the PLU exception file.
E7011
SAFE DROP FILE FULL RECORD LOST
The safe drop prints on the journal, but cannot be saved
because it exceeds the maximum safe drops that can be
stored. To make room, close the current period.
E7012
ACCESS DENIED
User does not have a high enough security level to access a
menu item or a VeriFone password is needed. Have someone
with a higher security level access these menu items.
E7013
INVALID SECURITY LEVEL
A security level which is less than 0 or greater than 9 was
entered. Wait for the prompt to clear then enter the proper
security level.
E7014
LAN COMMS ERROR
UNABLE TO DOWNLD
<filename>
The controller was trying to download a file to a workstation
and the LAN cable was not connected. Check for loose
connections on the back of the Ruby terminal.
E7015
<file name> DOESN'T EXIST
UNABLE TO RUN SALES
SALES ABORTED
Journal Only: The controller was trying to download a file
to a workstation and the file could not be found.
E7016
RUBY CARD IS WRITE
PROTECTED
The Ruby terminal tried to write a change to the Ruby Card
when an attempt was made to change the number of PLUs.
The Ruby Card is write-protected. To locate the writeprotect switch, hold the card so that the edge with the holes
faces down and the one-sided notch is to the right. The
switch is on the top right side of the card. This switch is
recessed and the ‘On’ position is towards the right. This
switch should always be in the ‘On’ position. If the switch is
on, contact the VeriFone Technical Support Center.
E7017
COULD NOT PUT FILE ON
NEW MEDIA
The Ruby terminal tried to write a change to the Ruby Card
when an attempt was made to change the number of PLUs,
but there is a problem with the Ruby Card. Check that the
card is inserted correctly, reboot the Ruby terminal. Re-enter
the data.
Buypass Sales Reference
October 15, 2007
11-25
#
Message
Description/Action
E7018
<file name> MAY HAVE OLD
DATA
Journal Only: This occurs when downloading a file from
the controller to a workstation and the file being downloaded
may be older than the one already on the workstation. Find
the file with the most current information.
E7019
ERR DOWNLDING <file
name>
Journal Only: An error occurred downloading a file from
the controller to the workstation. See the site’s procedures
for handling this situation.
E7020
Continue Sales [Y/N] ?
UNABLE TO DOWNLD <file
name>
An error occurred downloading a file from the controller to
the workstation. Check the journal for more detail and see
the site’s procedures for handling this situation.
E7021
DOWNLD <file name> FAILED
<file name> DOESN'T EXIST
SALES ABORTED
The controller was trying to download a file to a workstation
and the file could not be found. See the site’s procedures for
handling this situation.
E7022
TOO MANY PLUS TO BE PUT
IN RAM
Attempted to copy too many PLUs to RAM. A maximum of
5000 is allowed. Insert a Ruby Card with expanded PLUs.
Reboot the Ruby terminal.
E7023
LAN COMMS DOWN
Journal Only: Attempted to clock in or out or tried to
reprint a clock in or out ticket and the LAN was down. See
the site’s procedures for handling this situation.
E7024
INVALID INPUT
Entered an invalid date or time. Enter the information in the
proper format.
E7025
FILE CREATE ERROR: <file
index>
Attempted to create a file using the Create Files function and
the file could not be created. See the site’s procedures for
handling this situation.
E7026
BAD MONTH
A number less than 1 or greater than 12 was entered for a
month. Enter the correct information.
E7027
BAD YEAR
An invalid year was entered. Re-key the year.
E7028
BAD DAY
A number less than 1 or greater than the maximum for the
specified month (and year for leap years) was entered for a
day. Enter the correct information.
E7029
BAD SECONDS
A number less than 0 or greater than 59 was entered for
seconds. Enter the correct information.
E7030
BAD MINUTES
A number less than 0 or greater than 59 was entered for
minutes. Enter the correct information.
E7031
BAD HOUR
A number less than 0 or greater than 23 was entered for
hours. Enter the correct information.
E7032
HLP DSK UPLD CPRNT
Alarm Line Only: The Backup Print Log function was
chosen. This alarm displays until the Cprintf.bak file is
removed from the system by the VeriFone Technical Support
Center.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Application (Continued)
11-26
Numbered Messages Related To Application (Continued)
#
Message
Description/Action
E7033
CRT ERR <return code>,<error
code>:<file media>/<file name>
At startup, one of the ‘.dat’ files could not be opened. See
the site’s procedures for handling this situation.
E7035
NEEDS TO BE HIGHER THAN
#PENDING
Entered a number for the maximum number of saved
transactions that was lower than the maximum number of
pending transactions. Enter the correct information.
E7036
NEEDS TO BE LOWER THAN
#SAVED
The number entered was greater than the maximum number
of pending or saved transactions. Re-enter the information.
E7037
VALUE BETWEEN 1 AND 50
A number less than 1 or greater than 50 was entered for
either the number of saved or the number of pending
transactions. Enter the proper value.
E7038
FAST FOOD NOT
AUTHORIZED
A value greater than 1 was entered for the maximum number
of saved transactions with no Ruby Card Bravo installed in
the Ruby terminal. Install the Ruby Card. Reboot the Ruby
terminal then enter the information.
E7039
PLU TOTALS ERROR
Journal Only: An item was sold and the PLU total file was
not updated. See site’s procedures for handling this situation.
E7040
M. O. CHECKS LOW
Alarm Line Only: The printer is running out of money
order checks and needs to be reloaded soon. The appearance
of this message is set with the “Money Order Low check
Limit” parameter in Manager > Configuration > Sales
Configuration. Refill the printer with money order checks.
E7041
M. O. COMM ERROR
Alarm Line Only: Communications have been lost between
the Ruby and the money order terminals. Check connections
between the two devices. This message clears when
communication is re-established and a money order
transaction is successfully sent to the terminal.
E7042
MONEY ORDER AMOUNT
TOO LARGE
A money order was sold for more than is allowed by the
money order terminal. Change the maximum money order
amount or sell two separate money orders totalling the
necessary amount.
E7043
TLS COMMS ERROR
Alarm Line Only: The Ruby terminal cannot establish
communications with the TLS controller. Have the servicer
investigate the error.
E7044
TLS PORT ERROR
Alarm Line Only: A problem occurred opening the TLS
COM port. Have the servicer investigate the error.
E7045
ERROR TANK INVENT
Alarm Line Only: The Ruby terminal was unable to receive
inventory data from the TLS controller. Have the servicer
investigate the error.
E7047
INVALID TAG VERSION
Keyfob version is not compatible with software.
E7048
CANNOT PASSWORD
PROTECT THIS TAG
User has attempted to password a tag that is not activated for
payment.
Buypass Sales Reference
October 15, 2007
11-27
#
Message
Description/Action
E7049
CANNOT DEACTIVATE
DEALER TAG
User has presented a Dealer tag to the deactivate function on
the Ruby and this is not permitted.
E7050
PLU NOT FOUND
User attempted to configure a PLU that does not exist for
one of the CRM programs.
E7052
NEGATIVE DEPARTMENT
NOT ALLOWED
User attempted to configure a negative department for
loyalty.
E7053
PLU CANNOT ALSO BE IN A
MIX
CRM programs do not operate with PLU items also
configured for Mix ‘n Match.
E7054
PLU CANNOT ALSO BE IN A
COMBO
CRM programs do not operate with PLU items also
configured for combo.
E7055
PLU ALREADY A PART OF
EPC
User has to enter a single PLU number more than once in the
EPC configuration file.
E7056
DEPARTMENT NOT FOUND
User has attempted to configure an invalid department for
the Loyalty program.
E7057
DEPARTMENT ALREADY
PART OF LOYALTY
User has attempted to configure the same department more
than once in the Loyalty file.
E7059
TANK n LOW PRODUCT
Alarm Line Only: A TLS connected to the Ruby indicates
that tank n has gone below the low-fuel limit.
E7060
TANK DELIVERY
Alarm Line Only: TLS has detected that a delivery is being
received by the tank.
E7061
ERROR TANK CLEAR
Alarm Line Only: An error occurred during an attempt to
clear the status of a tank.
E7062
VALUE BETWEEN 2 AND 50
Applies to the number of saved transactions.
E7063
PLEASE CALL HELP DESK
A Ruby Card is not installed in the Ruby terminal. (The
Ruby terminal continues to display the Ruby Card missing
message.)
E7064
RUBY CARD ERROR
The Ruby terminal cannot write to the Ruby Card. Check to
make sure the Ruby Card is not write protected.
E7065
RUBY CARD-NOT ENOUGH
MEMORY
System attempted to put PLU totals file on Ruby Card and
there was not enough memory (2 MB is required).
E7066
TANKBANK FEATURE NOT
ENABLED
Attempted to perform a Balance Inquiry on a TankBank card
while the TankBank feature is disabled.
E7067
INVALID TANKBANK CARD
Attempted to qualify a customer for TankBank rewards but
the card was rejected by the third-party host.
E7068
TANKBANK UNREACHABLE
The TankBank third-party host is unavailable.
E7069
INVALID TANKBANK
RESPONSE
Attempt to close day and send data to the third-party host
has failed. Perform another close day or call the TankBank
contact.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Application (Continued)
11-28
Numbered Messages Related To Network
#
Message
Description/Action
E8001
NO BATCH AVAILABLE
Attempted to print a batch detail report and there are no
batches to print.
E8002
INVALID RESTRIC. CODE!
TRY AGAIN
Entered an invalid Voyager restriction code. Enter a valid
code.
E8003
MERCHANDISE OVER
CREDIT LIMIT
CONTINUE? (Y/N)
The sale amount is greater than the amount allowed for the
credit transaction. Override the error. A split tender
transaction can be set up with part of the amount paid with a
different tender type.
E8004
PRODUCT NOT ALLOWED
WITH THIS CARD
An item purchased is not allowed by the credit card. Use an
alternate MOP.
E8005
NUMBER OF TRIES
EXCEEDED
The customer has unsuccessfully entered PIN data more
than the number of times allowed. Have the customer select
another MOP or credit card.
E8006
ODOMETER INVALID
The odometer reading for a Donlen card was invalid. Enter
the correct odometer reading.
E8007
BAD DATE
An invalid credit card expiration date has been entered.
Enter the expiration date information in a four-digit format
(mmyy).
E8008
PDL DWNLD ERR - CALL
1800 HLP-RUBY
PRESS EXIT TO CONTINUE
The Ruby terminal was unable to successfully perform a
PDL. Call the VeriFone Technical Support Center.
E8009
READ ERROR - DEALER FILE
The Ruby terminal was trying to perform a PDL and the
Dealer File could not be accessed. Have the servicer
investigate the error.
E8010
INVALID DATE
An invalid date was entered. Enter date information in the
proper format.
E8011
INVALID BATCH NUMBER
An invalid batch number was entered. Enter a number
between 1 and 99.
E8012
ACCOUNT NUMBER ERROR
Less than 13 digits were entered for a credit card number
when doing manual credit. Enter the correct card number.
Buypass Sales Reference
October 15, 2007
11-29
#
Message
Description/Action
Errors E8013 through E8030 may be followed by one of the following messages.
TOTAL TOO LARGE, OR NEGATIVE
FUEL AMT TOO LARGE, OR NEGATIVE
NON_FUEL AMT TOO LARGE, OR NEGATIVE
INVALID PRODUCT FOR CARD TYPE
MISSING AUTH CODE
REJECT DUPLICATE TRANSACTION
DO NOT ACCEPT
E8013
TERMINAL DISABLED
(See messages above)
The terminal is not allowed on the network. Have the
servicer investigate the error.
E8014
BAD CARD - <auth. code>
(See messages before E8013)
The credit card was denied. Use another MOP or credit card.
E8015
INVALID CARD - <auth. code>
(See messages before E8013)
The account or credit card was invalid. Use another MOP or
credit card.
E8016
EXP CARD - <auth. code>
(See messages before E8013)
The credit card has expired. Use another MOP or credit card.
E8017
INVALID DATA - <auth. code>
(See messages before E8013)
The data the Ruby terminal sent to the network had a format
error and could not be reconciled. Have the servicer
investigate the error.
E8018
DUPLICATE TRANSACTION <auth. code>
(See messages before E8013)
The Ruby terminal has sent two authorization requests for
the same transaction. Have the servicer investigate the error.
E8019
HOST UNAVAILABLE - <auth.
code>
(See messages before E8013)
The Ruby terminal cannot establish communications with
the network. Try the connection again at a later time.
E8020
NO RESPONSE FROM HOST <auth. code>
(See messages before E8013)
The Ruby terminal has successfully connected to the
network but did not receive a response for its request. See
the site’s procedures for handling this situation.
E8021
HOST FAIL - <auth. code>
(See messages before E8013)
The network indicates that it is down and unable to process
the Ruby terminal’s request. See the site’s procedures for
handling this situation.
E8022
PHONE LINE DOWN - <auth.
code>
(See messages before E8013)
The Ruby terminal cannot detect a phone connection. See
the site’s procedures for handling this situation.
E8023
DISCONNECT - <auth. code>
(See messages before E8013)
The Ruby terminal detects that the network terminated the
connection. See site’s procedures for handling this situation.
E8024
HOST COMM DENIED - <auth.
code>
(See messages before E8013)
The Ruby terminal detected a network communication
failure. See the site’s procedures for handling this situation.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Network (Continued)
11-30
Numbered Messages Related To Network (Continued)
#
Message
Description/Action
E8025
TOTAL OVER LIMIT - <auth.
code>
(See messages before E8013)
The transaction exceeds the card's credit limit. Choose
another MOP or credit card.
E8026
DEBIT NETWORK
UNAVAILABLE - <auth. code>
(See messages before E8013)
The Ruby terminal has detected one of the following
conditions:
■
A debit card network error
■
An inquiry balance not available
■
An unexpected interchange response
See the site’s procedures for handling these situations.
E8027
DRIVER ID INVALID
(See messages before E8013)
A driver’s ID was determined to be invalid.
E8028
INV VEHICLE
(See messages before E8013)
A vehicle’s ID was determined to be invalid.
E8029
PIN ERROR - PLEASE RETRY
(See messages before E8013)
DCR message: Displayed when the network returns a PIN
encryption error. The customer must re-enter the PIN.
PIN ERROR <handling code>
(See messages before E8013)
A DCR message displayed on the Ruby terminal when the
network returns a PIN encryption error. The customer must
re-enter the PIN.
E8030
TRANSACTION DENIED <auth. code>
(See messages before E8013)
The transaction is denied for a reason other than those
described in the previous error messages above. See
procedures for handling this situation.
E8031
CARD ALLOWS ONLY FUEL
PRODUCTS
The customer tried to purchase nonfuel products with a
credit card that only allows fuel purchases. Ask the customer
for another MOP.
E8032
INVALID WEX APPROVAL
NUMBER
The approval number entered for a voice authorization is not
valid. Re-enter the approval number in a six-digit format.
E8036
INVALID PRODUCT OR
CARD INFO
The customer tried to purchase an item that is not allowed by
the credit card being used or incorrect entered data was
entered (vehicle number, driver ID, odometer, etc.).
E8037
CARD HAS THREE PRODUCT
LIMIT
The customer tried to purchase more than three products
with a credit card that allows purchase of only three.
E8038
CARD HAS ONE FUEL
PRODUCT LIMIT
The customer tried to purchase more than one fuel product
with a credit card that allows the purchase of only one.
E8039
CARD HAS TWO PRODUCT
LIMIT PLUS TAX
The customer tried to purchase more than two products with
a credit card that allows the purchase of only two.
E8040
CARD HAS TWO FUEL
PRODUCT LIMIT
The customer tried to purchase more than two fuel products
with a credit card which allows the purchase of only two.
E8041
CARD HAS FOUR PRODUCT
LIMIT
The customer tried to purchase more than four products with
a credit card that allows the purchase of only four.
Buypass Sales Reference
October 15, 2007
11-31
#
Message
Description/Action
E8042
DATA ERROR <auth code>
The data the Ruby terminal sent to the network had a format
error that could not be reconciled. Have the servicer
investigate the error.
E8043
LIMIT REJCT <auth code>
The network denied the transaction because the amount or
products exceeds the card’s limits. Ask the customer for
another MOP.
E8044
INV ACCOUNT <auth. code>
The network returns a response that the account or card is
invalid. Ask the customer for another MOP.
E8045
INV FUEL TYPE
The customer tried to purchase a fuel type that was not
allowed by the credit card being used. Ask the customer for
another MOP.
E8046
FLT NO AUTH <auth. code>
The customer tried to purchase a non-fuel product that is not
allowed by the credit card being used (Fleet card). Ask the
customer for another MOP.
E8047
INVALID PIN - PLEASE
RETRY
DCR message: The network returned a PIN error. The
customer is allowed to re-enter the PIN.
PIN REJECT <auth code>
A DCR message displayed on the Ruby terminal when the
network returns a PIN error. The customer must re-enter the
PIN.
E8048
INV FLEET FUNC
The customer tried to perform a fleet function not allowed
by the card being used. Ask the customer for another MOP.
E8049
INV PRODUCT <auth code>
The network rejected the card because the product may not
be purchased with this credit card.
E8050
INDOOR PAYMENT
The customer must pay inside.
E8051
HOST ERROR
An unrecognized response was received from the network.
See the site’s procedures for handling this situation.
E8052
NETWORK REJECT
The DCR system is unable to process the transaction. Ask
the customer for another MOP.
E8053
BK CD RJCT <auth. code>
The network rejected the credit card. Ask the customer for
another MOP.
E8054
RETRIES XCDED
The customer has unsuccessfully tried to enter PIN data
more times than allowed.
E8055
INVALID USER ID - PLEASE
RETRY
The customer has tried to enter an invalid user ID.
E8056
INVALID USER ID - TRIES
EXCEEDED
The customer has unsuccessfully tried to enter user ID data
more times than allowed.
E8057
INV DRIVER
The driver’s ID was invalid.
E8058
FREQUENT USER
Denial due to credit card velocity security restrictions.
E8059
CARD ENTRY ABORTED
Card entry or expiration date entry was interrupted. Retry.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Numbered Messages Related To Network (Continued)
11-32
Numbered Messages Related To Network (Continued)
#
Message
Description/Action
E8060
INVALID FUEL SELECTED
Customer attempted to purchase a fuel type not allowed on
the credit card. Ask the customer for another MOP.
E8061
CHARGE TO INVALID
Customer attempted to use a card that had an invalid or
empty value at the “ENTER CHARGE TO” prompt on the
PINpad.
E8062
PRE-AUTH NOT ALLOWED
FOR EBT CARDS
Cannot pre-authorize EBT cards.
E8063
SEQUENCE NUMBER MUST
BE 3 DIGITS
A manually entered EBT card sequence number is not valid.
E8064
EBT UNAVAILABLE
Network is unable to get authorization from EBT host.
Retry.
E8065
UNABLE TO READ CHECK
<ENTER> TO TRY AGAIN;
<EXIT> TO CANCEL
A check was sent through the Magnetic Ink Character
Recognition reader, but the Ruby was unable to obtain the
information from the reader.
E8066
UNABLE TO PROCESS
CHECK
Two additional attempts to process the check through the
reader have failed.
E8067
CHECK AUTHORIZATION
UNAVAILABLE
Network is unable to get authorization from the check
vendor.
E8068
DECLINED VELOCITY
The check is not accepted because the customer has written
too many checks in the designated time period.
E8069
MUST SETUP EBT
MERCHANT ID FIRST
Attempted to use EBT before entering a valid eight-digit
EBT Merchant ID.
E8070
HUB INVALID
Hubometer entry is invalid for this fleet card.
E8071
TRAILER ID INVALID
Trailer ID is invalid for this fleet card.
Miscellaneous Numbered Messages
#
Message
Description/Action
E9001
PRINTER OFFLINE
Alarm Line Only: The Ruby terminal printer is offline.
Check the connections or press the online button on the
printer to correct.
E9002
PRINTER COMMS ERR
Alarm Line Only: The Ruby terminal and the printer are
not connected. Check connections on the back of the Ruby
terminal and the printer.
E9003
PRINTER COVER OPEN
Alarm Line Only: The printer cover is open. Close the
printer cover to resume operation.
E9004
PRINTER MECH FAIL
Alarm Line Only: The printer has experienced a
mechanical failure. Call the servicer. See “Troubleshooting,”
if this prohibits sales.
Buypass Sales Reference
October 15, 2007
11-33
#
Message
Description/Action
E9005
DUP STATION ID <dup. station
ID>
Alarm Line Only: The LAN has detected more than one
Ruby terminal with the same station ID on the LAN. Call the
servicer to investigate.
E9006
LAN IO CONFIG ERR
Alarm Line Only: The LAN LDM could not access the
Iocfg.dat. See the site’s procedures for handling this
situation.
E9007
LAN DRVR ERR (<error #>)
Alarm Line Only: The LAN device driver could not be
opened. Have the servicer investigate the error.
E9008
LAN <device name> ERR
(<error #>)
Alarm Line Only: The LAN device driver could not be
opened. Have the servicer investigate the error.
E9009
NO SYS KEY FOUND
Alarm Line Only: The application’s version number could
not be extracted from the Appcfg.dat file.
E9010
LAN COMMS ERROR
Alarm Line Only: The workstation and controller could not
communicate. Check LAN connections or one of the Ruby
terminals may be down.
E9011
LAN COMMS BLOCKED
Alarm Line Only: LAN communications are blocked. Have
the servicer investigate the error.
E9012
TERM %d LAN BLCKD
Alarm Line Only: LAN communications are blocked. Have
the servicer investigate the error.
E9013
<printer name> DISABLED
Alarm Line Only: The named printer has been disabled.
E9014
<printer name> BLOCKED
Alarm Line Only: The named printer is blocked. Check the
position of the paper rolls.
E9015
<printer name> PAPER LOW
Alarm Line Only: The amount of paper in the named
printer is low. Refill the paper in the named printer.
E9016
E9016 RECEIPT UNAUTH
The printer connected to the Ruby is not an authorized
printer.
E9017
SAPPHIRE COMMS ERR
The workstation cannot connect to Sapphire to send sales
data.
E9018
TCP ERROR
The TCP interface on the register or Sapphire failed to start.
Call the VeriFone Technical Support Center.
03
DO NOT ACCEPT
The Ruby terminal received a denial return code from the
network when processing a Donlen credit card.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Miscellaneous Numbered Messages (Continued)
11-34
Troubleshooting
11
This section contains general situations that may occur and the steps to take to change
them.
In some cases, the manager may need to perform procedures restricted to certain security
levels.
Troubleshooting procedures are divided by function.
■
Car Wash
■
Fuel Sales
■
Installation Information
■
Printer
■
Product Sales
■
Workstation
Car Wash
Code Does Not Print
If a car wash code does not print on the receipt and the “CAR WASH CODE
UNAVAILABLE” message was not displayed, check the following items:
■
The car wash department number is set up in the Department Setup function in Car
Wash Manager mode.
■
The car wash item is set up in the Car Wash Key Setup function in Car Wash
Manager mode.
Fuel Sales
Cannot Clear a Fuel Sale
If a fuel sale cannot be cleared from the Ruby terminal, check the status of the pump using
the [VIEW] key. If the pump status is “HOLD,” then the sale may already be on the
ticket, or it may on another Ruby terminal at the site.
If the sale cannot be found and removed using standard transaction methods, call the
VeriFone Technical Support Center. The representative can provide a one-time password
to access the Clear Pumps on Hold function in Fuel Manager mode.
Buypass Sales Reference
October 15, 2007
11-35
Retrieving Installation Information
Troubleshooting the system may require contacting an agent at the VeriFone Technical
Support Center who will ask for the system’s installation information.
The Print Installation Information function lists:
■
Registration Information
■
Application Configuration
■
Software Configuration
■
Hardware Configuration
■
I/O Configurations
■
System Upgrades since the original application was installed
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Installation Information
11-36
Print Installation Information Steps
1. At the Maintenance mode menu, arrow to the Print Installation Information
function.
2. Press [Select].
3. Installation information begins to print.
** SYSTEM SUMMARY **
Sample Print Installation
Information
REGISTRATION INFORMATION:
========================================
Serial No:
V Part No:
Site’s Phone:
Postal Code:
---------------------------------------APPLICATION INFORMATION
========================================
Appl_Name =XXXPAK BXXX 03/25/06
Appl_Name8=GEMPAK
Appl_Ver =x.yy.zz
OpSys_Ver =2.2.8
TEMPFILES =200
RAMFILES =500
---------------------------------------SOFTWARE CONFIGURATION
========================================
DEMO 03/25/06 10:54
Keyboard: 120 Key
Secure-Simm: Present
Report_Confi:3Shift
Cashier_Conf:30_Cashiers
Plu: 1000 PLU Config
Printer: Multi-station Printer com4
Lan: Multi-Term
Multi-Term: Controller ID:0
Fuel: Tokheim com6
Dcr: D_Tokeim com9
Gsm: No_Gsm
Tok_Keypad_D:t1011
Gilb_Keypad_D:No_Gilb_Keypad_Dcr
Sch_Keypad_D:No_Sch_Keypad_Dcr
Drw_Keypad_D:No_Drw_Keypad_Dcr
Ben_Keypad_D:No_Ben_Keypad_Dcr
Gilb_Prompt_:G1_01
Sch_Prompt_D:No_Prompt-Dcr
Tok_Prompt_D:No_Prompt-Dcr
Tcsa_Prompt_:No_Prompt-Dcr
Way_Prompt_D:No_Prompt-Dcr
Ben_Prompt_D:No_Prompt-Dcr
First_Networ:Buypass_Dial
Backup_Netwo:No_Backup_Network
Second_Netwo:No_Second_Network
Net_Card_Tab:Standard
Carwash:*Unitec_emulation com8
PinPad: PinPad com7
Scanner: No_Scanner
BO_Intf:None (No BO, No HPV-20Diags, N
o EJ)
Back Office: No_Back Office Port
HPV-20_Pri: HPV-20 not installed
HPV-20_Diags:No HPV-20 Diagnostics Port
Electronic_J: No Electronic Journal Port
Tank Sensor: NO_TLS
Mux: No_Mux
Coin dispens:No_Coin_Dispenser
Dcr_Graphic: No_Graphic_Dcr
Dcr_Prompt_G:No_Prompt_Grfx
MOPrinter: MO_NotOnThisRuby
----------------------------------------
Buypass Sales Reference
October 15, 2007
11-37
Sample Print Installation
Information
I/O CONFIGURATION
========================================
station
0
kbd.ldm
/dev/kbd1
0 - 0
odsp.ldm
/dev/dsp2
0 - 0
cdsp.ldm
/dev/dsp1
0 - 0
rprt.ldm
/dev/prn2
0 - 0
jprt.ldm
/dev/prn1
0 - 0
mag.ldm
/dev/msr
0 - 0
lan.ldm
/dev/lan
115200 n 8
net1.ldm
/dev/modem
2400 n 8
net3.ldm
/dev/xxxx
2400 e 7
led.ldm
/dev/xxxx
0 - 0
tcp_com1.1dm
/dev/xxxx
15200 n 8
cwdriv.ldm
/dev/com8
9600 n 8
net2.ldm
/dev/com1
2400 n 8
.
.
.
molib.ldm
/dev/xxxx
9600 n 8
---------------------------------------Date: 03/25/06
Time: 14:08
installed by:
X_______________________________________
Name:
Comments:
----------------------------------------------------------------------------------------------------------------------
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
HARDWARE CONFIGURATION
========================================
System time : 03/25/06 14:08
SRAM Size
: 6291456
SRAM free
: 2897708
SRAM contig : 2129954
DRAM size
: 0
DRAM free
: 0
DRAM contig : 0
EID
: 0000028514e
CPU Speed
: 24 mHz (est.)
Gemix opsys : V2.5.9
Modem
: V1.08
Mezz board
: present
Secure SIMM : present
----------------------------------------
11-38
Printer
Printer Communication Errors
If the printer is not printing, is offline, or has lost communication with the Ruby terminal,
check the following items:
■
Make sure the printer is online.
For example, if the printer was recently opened to check or replace the tape, put
the printer back online by pressing the [ON LINE] or [Ready] button.
■
■
■
Make sure all cables between the Ruby terminal and the printer are secure.
If there is a multi-station printer, reset the printer.
– Open the cover of the printer.
– Locate the reset button inside, to the right. It is labeled “RESET.”
– Press the reset button briefly with a pencil or pen.
– Close the cover.
– Press [ON LINE].
If there is an Epson TM-U950 printer, reset the printer.
– Locate the black reset button on the back of the printer, located on the blue
connector.
– Press and release the reset button.
– Press [ON LINE].
Printer Stops Sales
If a printer fails during sales operations so that it stops the sales function, disable the
printer and continue operations until a repair can be made.
1. At the switcher, arrow to the [MAINTENANCE] mode.
2. Press [ENTER].
3. Arrow to the Disable Printer function.
4. Press [Select].
> 1. Receipt Printer
2. Journal Printer
5. The available printer types display. Arrow to the printer type to disable.
6. Press [Select].
When the printer is working again, follow these steps using the Enable Printer function
instead of the Disable Printer function.
Buypass Sales Reference
October 15, 2007
11-39
PLU Not Found
The “PLU Not Found” message could occur in the following cases:
After keying a number, pressed [ENTER] instead of pressing a department or MOP. Press
[ERROR CORR] to correct the entry.
■
Keyed a PLU number that should exist but does not:
– If a PLU number is keyed incorrectly, key it again and press [ENTER].
– If a PLU number is valid but has not been defined in the Ruby terminal, key the
price of the item and press [ENTER]. PLUs entered this way are reported in
the PLU Exception Report.
Workstation
Download from Controller: LAN COMMS ERROR
Every time a workstation enters Sales mode it checks the data files on the controller to
make sure that no changes (like new PLUs or prices) have been made. If changes have
been made, the new versions of the files are downloaded to the workstation.
If there is a communication problem between the controller and the workstation, the
workstation will not be able to download the files. If that happens, the following message
appears on the workstation’s display:
Continue Sales [Y/N] ?
UNABLE TO DOWNLD (file name)
There are two choices:
1. Correct the error.
a. Press [No].
b. Check the LAN cable(s) between the workstation and controller.
c. If the workstation powered up faster than the controller, press [EXIT] on the
workstation, wait for the controller to complete power up, and then enter Sales
mode again.
d. Try downloading the files again (start Sales mode on the workstation).
2. Continue sales on the workstation with the old data files.
a. Press [Yes] each time the question is repeated.
b. Sales mode starts.
October 15, 2007
Buypass Sales Reference
Messages/Troubleshooting
Product Sales
11-40
If the download had no errors, the journal prints information similar to the following
sample.
03/25/06 16:59 DOWNLOADING DATA FILES
END DOWNLOAD
PLU File
download
Department File
download
Employee File
download
Currency File
download
03/25/06 16:59 END DOWNLOAD
Journal Entry: No errors occurred
in the download
ok
ok
ok
ok
If the download did have errors, the journal prints information similar to the following
partial sample.
03/25/06 14:39 DOWNLOADING DATA FILES
END DOWNLOAD
Journal Entry: Errors occurred in
the download
E#7014: LAN COMMS ERROR
Unable to downld PLU File
E#7015: PLU File
may have old data
E#7014: LAN COMMS ERROR
Unable to downld Department File
E#7015: Department File may have old
data
E#7014: LAN COMMS ERROR
Unable to downld Category File
E#7015: Category File
may have old
data
E#7014: LAN COMMS ERROR
Unable to downld PLU Promo File
E#7015: PLU Promo File
may have old
data
E#7014: LAN COMMS ERROR
Unable to downld Employee File
E#7015: Employee File
may have old
data
.
.
.
E#7014: LAN COMMS ERROR
Unable to downld PLU File
E#7015: Report Config
may have old
data
03/25/06 14:39 END DOWNLOAD
If sales is running without the most current files, there may be reporting or operating
problems.
Buypass Sales Reference
October 15, 2007
12
Additional Information
This chapter contains additional information for running the system.
Buypass Credit Cards
The following credit card types are supported:
■
American Express
■
API
■
Buypass
■
California (CA)
■
Cenex
■
Certified Oil
■
Concord Gift Cards
■
Debit cards (when configured to accept them)
■
Diamond
■
Diners Club
■
Discover
■
Fleet One
■
Fleetsmart
■
Fuelman Classic
■
Fuelman Plus
■
Gascard
■
Gulf Oil
■
Kiel
■
MasterCard
■
MasterCard Fleet
■
Motomart
■
Peterson, Howell & Heather (PHH)
■
Sinclair
October 15, 2007
Buypass Sales Reference
12-2
■
■
■
■
■
■
■
■
■
■
■
■
Sinclair Fleet
Stored Value Cards (when configured to accept them)
Sunoco
Sunoco Canada
Tesoro
UCC Honor All
UDS Fleet
United Refining
VISA
VISA Fleet
Voyager
Wright Express (WEX)
Note:
Buypass Sales Reference
Additional cards may be accepted if access to a proprietary card network
system is installed. A Ruby Card may also be required.
October 15, 2007
12-3
The Buypass application uses the following product codes.
Note:
These product codes are valid as of the date of publication of this manual.
Before using these product codes, please check to make sure they have not
changed.
Buypass Product Codes
Code
October 15, 2007
Product
01
Regular
Enabled
02
Unleaded
Enabled
03
Premium 1
Enabled
04
Fuel
Enabled
05
Kerosene
Enabled
06
Diesel
Enabled
07
Miscellaneous merchandise
Enabled
08
Batteries and accessories
Enabled
09
Labor
Enabled
10
Tires
Enabled
11
Regular full service
Enabled
12
Unleaded full service
Enabled
13
Premium 1 full service
Enabled
14
Oil
Enabled
15
Lube
Enabled
16
Midgrade 1
Enabled
17
Midgrade 1 full service
Enabled
18
Coupon
Enabled
19
Compressed natural gas
Enabled
20
Tax
Enabled
21
Car wash
Enabled
22
Towing
Enabled
23
Repairs
Enabled
24
Parts
Enabled
25
Midgrade 2
Enabled
26
Midgrade 2 full service
Enabled
27
Midgrade 3
Enabled
Buypass Sales Reference
Additional Information
Product Codes
12-4
Buypass Product Codes (Continued)
Code
Buypass Sales Reference
Product
28
Midgrade 3 full service
Enabled
29
Auto merchandise
Enabled
30
Premium 2
Enabled
31
Premium 2 full service
Enabled
32
Diesel full service
Enabled
33
Super unleaded
Enabled
34
Super with ethanol
Enabled
35
Farm fuel
Enabled
36
Propane
Enabled
37
Diesel 1
Enabled
38
Diesel 2
Enabled
39
Unleaded economy
Enabled
40
Ultra
Enabled
41
Special
Enabled
42
Racing fuel
Enabled
43
Fuel Adjustment Positive
DISABLED
44
Fuel Adjustment Negative
DISABLED
45
Fuel E85
Enabled
46
Tobacco
Enabled
47
Alcohol Beverages
Enabled
48
Cash Card
Enabled
49
Fuel Tax Exempt
Enabled
50
Diesel NT
Enabled
51
Ultra Low Sulfur Diesel N
Enabled
52
Biodiesel NT
Enabled
53
Ultra Low Sulfur Biodiesel
Enabled
54
Biodiesel 1
Enabled
55
Biodiesel 2
Enabled
56
Biodiesel 3
Enabled
57
Ultra Low Sulfur #1
Enabled
58
Ultra Low Sulfur #2
Enabled
59
Ultra Low Sulfur Premium Diesel
Enabled
60
Ultra Low Sulfur Biodiesel
Enabled
October 15, 2007
12-5
Code
October 15, 2007
Product
61
Ultra Low Sulfur Biodiesel
Enabled
62
Ultra Low Sulfur Biodiesel
Enabled
63
Fuel Additive/Treatment
Enabled
64
Ultra Low Sulfur Kerosene
Enabled
65
Ultra Low Sulfur Kerosene
Enabled
66
Ultra Low Sulfur Kerosene
Enabled
67
DISABLED
68
DISABLED
69
DISABLED
70
DISABLED
71
DISABLED
72
DISABLED
73
DISABLED
74
DISABLED
75
DISABLED
Buypass Sales Reference
Additional Information
Buypass Product Codes (Continued)
12-6
Buypass Sales Reference
October 15, 2007
13
Index
A
amount tendered 6-2
approve pump 3-3
at-for pricing 5-10
authorization, check 6-8
autocollect inside sale 4-2
B
backspace 2-16
balance inquiry
loyalty 10-8
bar codes 5-2
scanner 5-8
basic
department sale 5-9
payment 6-2
sale 2-13
Bennett, DCR prompts 4-16
bottle deposit/return 5-33 to 5-34
C
car wash 5-16
DCR sale 5-16
discount 5-18
refund 5-20
Ruby Card 1-6
troubleshooting 11-34
valid dates for code 5-18
void ticket 5-18
cash 6-7
acceptor 4-27
acceptor, refund 4-27
back without purchase 6-14
refund 6-7
check
authorization 6-8
payment 6-8
October 15, 2007
clear 2-16
entry 2-16
reserve 3-4
clock in/out 9-2
codes, sales items 1-5
coin dispenser 2-10
combo
combo sale 5-22
food stamps 5-23
fractional quantity 5-23
ID checking 5-22
price override 5-23
quantity 5-23
refund 5-23
scanner 5-22
special discount 5-22
convert price level 4-2
correction
backspace 2-16
clear 2-16
coupon 6-8
POP coupon payment 4-30
credit 6-15
cards supported 12-1
fleet card 6-19
manual 6-12 to 6-13
manual entry, refund 6-12
payment 6-13
pre-authorization 10-2
proprietary card 4-15, 6-24 to
6-25, 6-28
proprietary card refund 6-25
refund 6-17 to 6-18
currency, foreign 6-7
current fuel sale 3-3
D
DCR
Bennett prompts 4-16
cash acceptor 4-27
display prompts 4-16
Dresser/Wayne prompts 4-16
Gilbarco prompts 4-16
receipt reprint 4-11
Schlumberger prompts 4-16
Tokheim prompts 4-16
deal pricing 5-21
debit 6-16
cash back 6-14
manual 6-12
refund 6-17 to 6-18
without purchase 6-14
department sale
at-for pricing 5-10
basic 5-9
definition 1-8
fees/charges 5-33
fractional quantity 5-10
ID checking 5-10
money order 5-12
other department 5-9
PLU not found 5-11
quantity 5-11
repeated department sale 5-9
deposit, in-house account 6-23
disapprove pump 3-5
discount
car wash 5-18
combo sale 5-22
dollar 5-35
fixed 5-35
fuel 4-37
mix ’n match 5-26
non-fuel sale 5-35
percent 5-35
POP 4-29
promotion 5-36
special 5-37
variable 5-35
dollar discount 5-35
Dresser/Wayne, DCR prompts
4-16
Buypass Sales Reference
13-2
drive off 4-9
E
EASY ID, Ruby Card 1-6
electronic food stamps 6-9
error correct
mix ’n match 5-26
PLU not found department
5-11
sale 2-16
F
fast credit
disabled 4-6
fuel sale 4-5
loyalty 7-9
fees/charges 5-33
department sale 5-33
money order 5-33
negative 5-34
refund 5-34
fixed discount 5-35
fleet card
payment 6-19
refund 6-20
food stamps 6-4, 6-9
combo 5-23
electronic 6-9
mix n’ match 5-26
paper 6-9
foreign currency 6-7
form feed 2-17
fuel control 3-1
approve pump 3-3
clear reserve 3-4
disapprove pump 3-4 to 3-5
functions 3-3
icons 3-2
move fuel point 3-5
stop pump 3-5
view due fuel sales 3-6
view pump status 3-6
fuel icons 3-2
fuel sale 4-1, 4-10
autocollect inside sale 4-2
cash 4-11
cash acceptor 4-27
convert price level 4-2
correct sale to wrong customer
4-14
Buypass Sales Reference
credit 4-11
current 3-3
DCR 4-16
discount 4-37
fast credit disabled 4-6
fast credit prepay 4-5
fuel tax addition 4-4
fuel tax exempt 4-4
manual fuel, refund 4-10
POP 4-29
POP code redeem 4-31
POP discount prepay 4-33
POP discount with car wash
4-34
POP free award 4-31
POP, not qualified for 4-36
postpay 4-3
prepay 4-4
prepay underrun 4-7
preset 4-8
pump test 4-10
reprint DCR receipt 4-11
rest in gas 4-9
restriction 4-15
stacked 3-3
troubleshooting 11-34
void prepay 4-5
void preset fuel sale 4-9
fueling limit, POP discount 4-34
G
Gilbarco, DCR prompts 4-16
glossary terms 1-8
I
ID checking
department sale 5-10
PLU sale 5-5
in-house account 6-21
deposit 6-23
refunds 6-22
iOrder kiosk 8-1
K
keys
identifying 1-9
keyboard 1-9
kiosk, iOrder 8-1
L
logo 1-4
lotto 6-11
loyalty
balance inquiry 10-8
functions 10-8
inside line item sale 7-5
inside PPG and ticket-level sale
7-5
inside PPG sale 7-3
inside ticket-level sale 7-3
outside PPG and ticket-level
sale 7-8
outside PPG sale 7-7
outside ticket-level sale 7-7
prepay, fast credit 7-9
refund 7-10
sales 7-1
M
mail 10-3
manager mode, functions 8-1
manual entry
card entry 6-17
credit 6-12
credit card 6-13
proprietary card 6-24
manual fuel 4-10
refund 4-10
membership, POP discount 4-32
menu 1-8, 5-8
messages
fuel icons 3-2
general 11-2
numbered 11-6
troubleshooting 11-1
method of payment
See MOP
mix ’n match
error correct 5-26
food stamps 5-26
price override 5-26
pricing 5-25
receipt 5-28
refund 5-27
special discount 5-26
void line 5-27
void ticket 5-27
mode 1-8
modifier 5-6
money order 5-12
October 15, 2007
13-3
N
negative fees/charges 5-34
network functions
get network mail 10-3
loyalty 10-8
pre-authorization 10-2
no sale 2-13
non-fuel sales 5-1
O
operator display
format 1-3
ready prompt 2-15
P
paper food stamps 6-9
parameter 1-8
pay in 9-4
pay out 9-5
vendors by money order 9-5
payment 6-1
amount tendered 6-2
basic 6-2
cash 6-7
check 6-8
coupon 6-8
credit 6-12 to 6-13, 6-15
debit 6-14, 6-16
drive off 4-9
fleet card 6-19
food stamps 6-9
lotto 6-11
manual credit 6-12
manual entry, debit 6-12
multiple MOPs 6-4
other currency 6-7
October 15, 2007
other MOP 6-5
POP code 4-30
POP coupon 4-30
proprietary card 6-24, 6-28
receipt 6-3
stored value card 6-25
tax exempt 6-6
pending transactions, view 9-9
percent discount 5-35
PLC 1-8
PLU 1-8
PLU sale 5-2
bar codes 5-2
open PLU 5-5
PLU entry 5-2
PLU not found 5-5
PLU not found department
5-11
price check 5-7
price override 5-7
quantity 5-7
POP
code, payment 4-30
coupon 4-30
discount for prepay fuel sale
4-33
discount fuel sale 4-29
discount fueling limit 4-34
discount with car wash 4-34
discount, refunds 4-34
free award 4-31
membership card 4-32
qualified card type 4-33
redeem code 4-31
redeem discounts 4-30
unqualified fuel sale 4-36
postpay, fuel sales 4-3
power up 2-2
pre-authorization 10-2
prepaid card, SVC 6-25, 10-4
prepay fuel sale 4-4
loyalty 7-9
void 4-5
preset fuel sale 4-8
void 4-9
price
check 5-7
mix ’n match 5-25
override 5-7
override, combo 5-23
override, mix ’n match 5-26
print
previous transaction 9-11
receipt 2-15
ticket 9-10
printer
form feed 2-17
troubleshooting 11-38
product codes 12-3
promotion 5-36
car wash 5-18
prompts
Bennett 4-16
Dresser/Wayne 4-16
Gilbarco 4-16
Schlumberger 4-16
Tokheim 4-16
proprietary card
manual card entry 6-24
manual refund 6-25
product restrictions 6-28
refund 6-25
restricted sales 4-15
pump
approve 3-3
restart 3-5
stop 3-5
test 4-10
Q
quantity
at-for pricing 5-10
combo sale 5-23
department sale 5-11
PLU sale 5-7
R
receipt 6-3
format 1-4
mix n’ match 5-28
printing 2-15
reprint DCR receipt 4-11
Ruby receipt data 1-6
refund 6-6
bottle deposit 5-34
car wash 5-20
cash 6-7
cash acceptor refund 4-27
combo 5-23
credit 6-17 to 6-18
debit 6-17 to 6-18
fees/charges 5-34
fleet card 6-20
in-house account 6-22
Buypass Sales Reference
Index
fees/charges 5-33
messages 5-14
refund 5-15
Ruby Card 1-6
vendor payments 9-5
MOP 1-8
food stamps 6-4
multiple 6-4
other 6-5
special discount 6-4
move fuel point 3-5
multiple MOPs 6-4
13-4
loyalty 7-10
manual credit 6-12
mix ’n match 5-27
money order 5-15
POP discount 4-34
proprietary card 6-25
special discount items 5-38
remaining card balance receipt,
SVC 10-6
reserve, clear 3-4
rest in gas 4-9
restart pump 3-5
restricted fuel sale 4-15
Ruby Card 1-6
S
safe
drop 9-7
loan 9-8
sale
at-for pricing 5-10
basic 2-13
car wash 5-16
cashier # required 2-14
combo 5-22
correcting 2-16
deal pricing 5-21
department sale 5-9
department with ID 5-10
discount 5-35
error correct 2-16
fees/charges 5-33
form feed 2-17
loyalty 7-1
menu sales 5-8
mix ’n match 5-25
money order 5-12
no sale 2-13
no sale security 2-14
open PLU 5-5
options 2-13
PLU 5-2
PLU bar codes 5-2
PLU entry 5-2
PLU not found 5-5, 5-11
PLU with ID 5-5
PLU with modifier 5-6
price check 5-7
price override 5-7
quantity 5-7, 5-11
ready prompt 2-15
Buypass Sales Reference
receipt printing 2-15
scanner 5-8
security checks 2-13
special discount 5-37
starting 2-6
subtotal 2-14
tender amount 2-14
troubleshooting 11-39
void line 2-17
void line with security 2-17
void ticket 2-18
void ticket with security 2-18
sales management 9-1
clock in/out 9-2
pay in 9-4
pay out 9-5
print previous transaction 9-11
safe drop 9-7
safe loan 9-8
suspend/recall transaction 9-9
ticket print 9-10
view pending transactions 9-9
sales, starting 2-1
scanner
bar codes 5-8
combo 5-22
Schlumberger, DCR prompts 4-16
security check
cashier # required 2-14
no sale 2-14
types 2-13
void line 2-17
void ticket 2-18
slogan 1-5
special discount 5-37
other MOP 5-38
refund 5-38
special discount key 5-37
stacked 3-3
stop pump 3-5
subtotal 2-14
suspend/recall transaction 9-9
SVC functions
card balance inquiry receipt
10-6
card recharge receipt 10-5
switcher 1-8
exempt 4-4, 6-6
sales item codes 1-5
tender amount 2-14
terms 1-8
test fuel pump 4-10
third-party loyalty 7-1
ticket print 9-10
Tokheim, DCR prompts 4-16
transaction 1-8
print previous 9-11
suspend/recall 9-9
view pending 9-9
troubleshooting
car wash 11-34
fuel sale 11-34
messages 11-1
printer 11-38
sales 11-39
workstation 11-39
U
underrun 4-7
V
variable discount 5-35
vendor payments 9-5
view
due fuel sales 3-6
fuel sales 3-6
pending transactions 9-9
pump status 3-6
void
line 2-17
line, mix ’n match 5-27
prepay fuel sale 4-5
preset fuel sale 4-9
ticket 2-18
ticket, car wash 5-18
ticket, mix ’n match 5-27
ticket, with security 2-18
void line with security 2-17
W
workstation
coin dispenser 2-10
troubleshooting 11-39
T
tax
addition 4-4
October 15, 2007
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