Troubleshooting
RFG293HA
Refrigerator
user manual
English
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Thank you for purchasing this Samsung product.
To receive more complete service,
please register your product at
www.samsung.com/register
1_ Troubleshooting
Features of your new Refrigerator
Key features of your new refrigerator
Your Samsung French Door Refrigerator comes equipped with various innovative storage and energyefficient features.
• Twin Cooling System
The fridge and freezer have separate evaporators. Due to this independent cooling system, the
fridge and freezer cool more efficiently. Additionally, this separate air flow system prevents food odor
in one compartment from seeping into the other compartment.
• Cool Select Pantry PLUS
The Cool Select pantryPLUS is a full-width drawer with adjustable temperature control.
•Bigger & Wider Space
The wide shelf area and pantry provide enough space for larger items like a pizza box, etc.
The wide freezer drawer also provides enough space for 2~3 turkeys.
• Secure Auto Close
The Secure Auto Close feature automatically closes a door that is slightly open.
• Compact Ice Maker
The ice maker can dispense cubed ice.
• Digital Display and Temperature Control
• Slim Water Filtration System
A slim water filter is placed between the crispers so you can change the filter conveniently without
removing items from refrigerator.
• Door Alarm
A helpful beeper alerts you if a door is ajar.
• Tilting Pocket
The Tilting pocket can be used to store up to a 16” pizza.
• Auto Pull Out Drawer
The upper drawer in the freezer comes out automatically as you open the freezer door.
• Super Extended Drawer
A large slide-out drawer for easy freezer organization.
• EZ-Open Handle System
Lets you open the freezer door with less effort.
• Energy Star
This Energy star labeled product may save you money on your energy costs.
For easy future reference, write the model and serial
number down. You will find your model number and
serial number on the left side of the refrigerator.
2_ Features
Model #
Serial # Safety Information
SAFETY INFORMATION
Before using your new Samsung French Door Refrigerator, please read this manual thoroughly to ensure that
you know how to operate the features and functions that your new appliance offers safely and efficiently.
This appliance is not intended for use by persons (including children) with reduced physical, sensory, or
mental capabilities, or those who lack experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.
Because the following instructions cover various models, the characteristics of your refrigerator may differ
slightly from the refrigerator described in this manual. If you have any question, contact us at 1-800-SAMSUNG
or find help and information online at www.samsung.com.
Important safety symbols and precautions:
WARNING
CAUTION
Hazards or unsafe practices that may result in severe personal injury or death.
Hazards or unsafe practices that may result in minor personal injury or property
damage.
Do NOT attempt.
Do NOT disassemble.
Do NOT touch.
Follow directions carefully.
Unplug the power plug from the wall socket.
Make sure the refrigerator is grounded to prevent electric shock.
Call the contact center for help.
Note.
These warning signs are here to prevent injury to you and others.
Please follow them carefully.
After reading this section, keep it in a safe place for future reference.
WARNING
SEVERE WARNING SIGNS FOR INSTALLATION
• Do not install the refrigerator in a damp place or place where it may come in contact with
water.
- Deteriorated insulation of electrical parts may cause an electric shock or fire.
• Do not place this refrigerator in direct sunlight or expose to the heat from stoves, room heaters
or other appliance.
• Do not plug several appliances into the same multiple power strip. The refrigerator should
always be plugged into its own individual electrical outlet which has a voltage rating that
matches the voltage listed on the refrigerator’s rating plate.
-T
his provides the best performance and also prevents overloading house wiring circuits, which
could cause a fire hazard from overheated wires.
Safety Information _3
Safety Information
• If the wall socket is loose, do not insert the power plug.
-T
here is a risk of electric shock of fire.
• Do not use a cord that shows cracks or abrasion damage along its length or at either end.
• Do not bend the power cord excessively or place heavy articles on it.
• Never unplug your refrigerator by pulling on the power cord. Always grip plug firmly and pull
straight out from the outlet.
-D
amage to the cord may cause a short-circuit, fire and/or electric shock.
• Do not use aerosols near the refrigerator.
-A
erosols used near the refrigerator may cause an explosion or fire.
• This refrigerator must be properly installed and located in accordance with the manual before
it is used.
• Connect the power plug in proper position with the cord hanging down.
- If you connect the power plug upside down, the wire can get cut off and cause a fire or electric
shock.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
-T
his constitutes a fire hazard.
• Make sure that the power plug is not squashed or damaged by the back of the refrigerator.
• Keep the packing materials out of reach of children.
-T
here is a risk of death from suffocation if a child puts the packing materials on his or her head.
• The appliance must be positioned so that the plug is accessible after installation.
• You need to remove all the protective plastic film before you initially plug the product in.
• The refrigerator must be safely grounded
-A
lways make sure that you have grounded the refrigerator before attempting to investigate or
repair any part of the appliance. Power leakages can cause severe electric shock.
• Never use gas pipes, telephone lines or other potential lightning attractors as an electrical ground.
- Improper use of the grounding plug can result in a risk of electric shock.
If it is necessary to use an extension cord, use only a 3-wire extension cord that has a 3-blade
grounding plug and a 3-slot receptacle that will accept the plug on the appliance. The marked
rating of the extension cord should be AC115-120 V, 10 A, or more. If a grounding adapter is
used, make sure the receptacle box is fully grounded.
• If the power cord is damaged, have it replaced immediately by the manufacturer or its service agent.
CAUTION
CAUTION SIGNS for INSTALLATION
• Allow sufficient space to install the refrigerator on a flat surface.
- If your refrigerator is not level, the internal cooling system may not work correctly.
• Keep the ventilation in the appliance enclosure or mounting structure clear of obstruction.
• Allow the appliance to stand for 2 hours after installation.
WARNING
SEVERE WARNING SIGNS for USING
• Do not insert the power plug with wet hands.
• Do not store articles on the top of the appliance.
-W
hen you open or close the door, the articles may fall and cause personal injury and/or material
damage.
• Do not put a container filled with water on the refrigerator.
- If spilled, there is a risk of fire or electric shock.
• Children should be supervised to ensure that they do not play with the appliance.
• Do not let children hang on the door. A serious injury may occur.
• Do not let children enter inside of the refrigerator. There is a risk of children entrapment.
4_ Safety Information
WARNING
SEVERE WARNING SIGNS for USING
• Do not insert your hands into the bottom area under the appliance.
-A
ny sharp edges may cause personal injury.
• Do not let children step on a drawer’s cover.
-T
he drawer may break and cause them to slip.
• Do not overfill the refrigerator with food.
-W
hen you open the door, an item may fall out and cause personal injury or material damage.
• Do not touch the inside walls of the freezer or products stored in the freezer with wet hands.
-T
his may cause frostbite.
• Never put fingers or other objects into the water dispenser hole, ice chute, or ice maker bucket.
- It may cause personal injury or material damage.
• Do not spray flammable gas near the refrigerator.
- There is a risk of explosion or fire.
• Do not store volatile or flammable substances in the refrigerator.
-T
he storage of benzene, thinner, alcohol, ether, LP gas and other such products may cause
explosions.
• Do not store pharmaceuticals products, scientific materials, or temperature sensitive products
in the refrigerator.
- Products that require strict temperature controls must not be stored in the refrigerator.
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type
recommended by the manufacturer.
• Do not use mechanical devices or any other means to accelerate the defrosting process, other
than those recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Do not disassemble or repair the refrigerator by yourself.
- You run risk of causing a fire, malfunction and/or personal injury.
- When the interior or exterior LED lamp has gone out, please contact your service agents.
• Children should be supervised to ensure that they do not play with the appliance.
• Bottles should be stored tightly together so that they do not fall out.
• This product is intended only for the storage of food in a domestic environment.
• If a gas leak is detected, avoid any naked flames or potential sources of ignition and air the
room in which the appliance is standing for several minutes.
• Use only the LED Lamps provided by manufacturer or service agents
• If there are burning smells or smoke, pull out power plug immediately and contact your
Samsung Electronics service center.
• If you experience difficulty when changing the light, contact a service agent.
• If the product is equipped with LED Lamps, do not disassemble the Lamp Cover and LED
Lamp by yourself.
- Please contact your service agents.
• If any dust or water is in refrigerator, pull out the power plug and contact your Samsung
Electronics service center.
- Otherwise there is a risk of fire
CAUTION
CAUTION SIGNS for USING
• Do not re-freeze frozen foods that have thawed completely.
Do not place carbonated or fizzy drinks in the freezer compartment. Do not put bottles or glass
containers in the freezer.
-W
hen the contents freeze, the glass may break and cause personal injury.
Safety Information _5
Safety Information
• Service warranty and Modification.
-A
ny changes or modifications performed by a 3rd party on this finished appliance are not
covered under Samsung warranty service, nor can Samsung be responsible for safety issues
that result from 3rd party modifications.
• Do not block air holes.
- If the air holes are blocked, especially with a plastic bag, the refrigerator can be over cooled. If
this cooling period lasts too long, the water filter may break and cause water leakage.
• If the refrigerator is disconnected from the power supply, you should wait for at least five
minutes before plugging it back.
• If you have a long vacation planned or the refrigerator is not to be used for a long period of
time, you must empty the refrigerator and pull out the power plug.
-L
etting the refrigerator run for a long time without using it can cause the insulation to deriorate
and may cause a fire.
-W
ipe excess moisture from the inside and leave the doors open.
-O
therwise, odor and mold may develop.
• To get the best performance from the product:
-D
o not place foods too close to the vents at the rear of the appliance as it can obstruct free air
circulation in the refrigerator compartment.
-W
rap food up properly or place it in airtight containers before putting it into the refrigerator.
• Fill the water tank, ice tray, and water cubes only with potable water.
• If the product is flooded, make sure to contact your nearest service center.
- There is a risk of electric shock or fire.
CAUTION
CAUTION SIGNS for CLEANING
• Do not directly spray water on the inside or outside the refrigerator.
- There is a risk of fire or electric shock.
• Remove any foreign matter or dust from the power plug pins. Do not use a wet or damp cloth
when cleaning the plug.
- Otherwise, there is a risk of fire or electric shock.
• Unplug the refrigerator before cleaning or making repairs.
WARNING
SEVERE warning signs for DisPosaL
• Risk of child entrapment. Before you throw away your old refrigerator or freezer :
- Take off the doors.
- Leave the shelves in place so that children can not easily climb inside.
• Please dispose of the packaging material from this product in an environmentally friendly
manner.
• Leave the shelves in place so that children can not easily climb inside. Ensure that none of the
pipes on the back of the appliance are damaged prior to disposal.
• When disposing of this refrigerator, remove the door/door seals and door latch so that small
children or animals cannot become trapped inside.
Children should be supervised to ensure that they do not play with the appliance.
• Cyclopentane is used as in the insulation. The gases in the insulation material require a special
disposal procedure. Please contact your local authorities in regard to the environmentally
safe disposal of this product. Ensure that non e of the pipes on the back of the refrigerator are
damaged prior to disposal.
6_ Safety Information
Contents
SETTING UP YOUR FRENCH DOOR REFRIGERATOR 08 Getting ready to install the refrigerator
09 Accessories and required tools
09 Removing the refrigerator doors
11 Disassemble the freezer drawer
12 Reattaching the refrigerator doors
14 Assemble the freezer drawer
15 Adjusting the level
16 Making minor adjustments between doors
17 Adjusting the freezer drawer level
18 Installing a water line kit
19 Connecting the water supply line to the
refrigerator
20 Completing the set up
OPERATING your
FRENCH DOOR REFRIGERATOR 21 Using the control panel & display
26 Parts and features
27 Storing food in the fridge
27 Storing food in the freezer drawer
28 Using the Cool Select Pantry PLUS
29 Removing the refrigerator accessories
30 Using the doors
30 Using the tilting pocket
31 Removing the freezer accessories
32 Food storage tips
34 Cleaning the refrigerator
08
21
TROUBLESHOOTING 35 Troubleshooting
35
WARRANTY 36
Contents _7
Setting up your French Door Refrigerator
GEttinG READy to instALL tHE REFRiGERAtoR
Congratulations on your purchase of the Samsung French Door Refrigerator.
We hope you enjoy the state-of-art features and efficiencies that this new appliance offers.
Selecting the best location for the refrigerator
• A location with easy access to the water supply.
• A location without direct exposure to sunlight.
• A location with a leveled floor.
• A location with enough space for the refrigerator doors to
open easily.
• Allow sufficient space to the right, left, back and top for air circulation. If the Refrigerator does not have enough space, the internal cooling
system may not work properly.
• Please ensure that appliance can be moved freely in the event of
maintenance & service.
2 inches
3 3/4 inches
2 inches
If your refrigerator has an ice maker, allow extra space at the back for the water line connections.
When you install the refrigerator next to a fixed wall, you need a minimum clearance is 3 ¾” (95mm) between the
refrigerator and wall to allow the door to swing open.
First thing! Make sure that you can easily move your refrigerator to its final location by measuring doorways
(both width and height), thresholds, ceilings, stairways, etc.
B
The following chart details the exact height and depth of this Samsung
French Door Refrigerator.
Model
RFG293HA
Depth
“A”
Width
“B”
Height
“C”
Overall
Height “D”
Depth
“E”
32.91”
(836mm)
35.75”
(908mm)
68.66”
(1744mm)
69.84”
(1774mm)
35.63”
(905mm)
A
C
E
• A
llow clearance to the right, left, back and top when installing.
This will help reduce power consumption and keep your energy bills lower.
• D
o not install the refrigerator where the temperature will go below 50ºF (10ºC).
• D
o not locate the refrigerator where it may become wet.
CAUTION
When moving your refrigerator
To prevent floor damage, be sure the front adjusting
legs are in the up position (above the floor).
Refer to “Adjusting the level” in the manual
(on page15).
Flat-blade screw driver(-)
FLOORING
For proper installation, this refrigerator must be placed on a leveled
surface of hard material that is the same height as the rest of the
flooring. This surface should be strong enough to support a fully
loaded refrigerator, or approximately 328lbs (150kg). To protect the
finish of the flooring, cut a large section of the cardboard carton and
place it under the refrigerator where you are working. When moving
a refrigerator, you need to pull and push it straight forwards or back.
Do not wiggle it from side to side.
8_ Setting Up
Control Lever
D
ACCESSORIES AND REQUIRED TOOLS
Make sure the following accessories are included with your refigerator :
Fastener
Compression fitting
01 SETTING UP
Hex wrench
Compression nut
Required Tools (Not provided)
You need the following tools to complete the installation of your refirgerator:
Philips screwdriver(+)
Flat-blade screwdriver(-)
Socket wrench (10mm)
Pliers
Allen wrench(3/16”)
(5mm)
Removing the refrigerator doors
Some installations require door removal to transport the refrigerator to its final location.
Do not remove the door/drawer if you don’t need to. If you do not need to remove the refrigerator doors, go to
adjusting the level. If you need to remove the doors. continue below. Before removing the door/drawer make
sure you read following items :
WARNING
Disconnect power to the refrigerator before removing the door or drawer.
• B
e careful not to drop, damage or scratch the door/drawer while removing them.
• B
e careful not to get injured while removing the door/drawer.
• R
eattach the door/drawer properly to avoid:
- Moisture from air leakage.
- Uneven door alignment.
- Wasting energy due to improper door seal.
Disassemble the refrigerator doors
WARNING
Be careful not to drop and scratch the doors while
removing the doors.
Disassemble the refrigerator doors
1. W
ith the door opened, remove the cap top table ( 1 ) with
a flat-blade screwdriver(-), and close the door. Remove
the 3 screws holding down the top table ( 2 ) and turn it
over with several wires connected.
2
1
Setting Up _9
Setting up your French Door Refrigerator
2. D
isconnect two connectors ( 3 ) on the
both side doors. and one connertor ( 4 ) on
the left side door.
3
4
3
Socket wrench
3. Remove
the 3 hex head bolts ( 5 ) attached to the upper
left and right door hinges with a socket wrench (10mm).
Remove the ground screw ( 6 ) attached to the upper
left and right door hinges with a philips screwdriver (+).
Remove the upper left and right door hinges ( 7 ).
6
5
7
4. Lift the door straight up to remove.
5. R
emove the screw ( 8 ) attached to the lower left and right
door hinges with a philips screwdriver (+).
R
emove the 2 hex head bolts ( 9 ) attached to the lower left
and right door hinges with an allen wrench (3/16”).
R
emove the lower left and right door hinges ( 10 ).
10
8
9
Allen wrench
10_ Setting Up
disassemble the freezer drawer
1. Take out the upper drawer by lifting it up.
1
2
Slot
3. L
ift up the bottom of the support guard ( 2 ) and pull it inward to
remove it.
Do it again, for right side.
2
Be careful not to break the parts.
CAUTION
4. T
ake out the lower basket ( 3 ) by lifting the basket up from
the rail system.
3
5. R
emove 4 hex head bolts from both sides with a socket
wrench (10mm).
6. L
ift up the freezer door from the rails.
Setting Up _11
01 SETTING UP
2. S
lightly pull the left support guard ( 2 ) to the left, allowing the
pizza pocket ( 1 ) just enough room to slip off the hook. Then pull
the pizza pocket ( 1 ) forward.
Setting up your French Door Refrigerator
REAttACHinG tHE REFRiGERAtoR DooRs
Assemble the refrigerator doors
1. R
eattach the lower left and right door hinges ( 1 ). With
a Philips head screwdriver, insert the screw ( 2 ) into
the lower left and right door hinges, and then tighten.
Insert the 2 hex head bolts ( 3 ) into the lower left and
right door hinges, and then tighten with an allen wrench
(3/16”).
1
2
3
Allen wrench
2. P
lace the hole in the bottom of the door over the door
hinge ( 1 ).
Be careful not to miss the hinge cap because it can
be easily taken off.
3. Insert the upper hinges ( 4 ) into the holes at the top
of the doors. Insert the 3 hex head bolts ( 5 ) into the
upper left and right door hinges, and then tighten with a
socket wrench (10mm). Insert the ground screw
( 6 ) into the upper left and right door hinges, and then tighten with a philips screwdriver (+).
12_ Setting Up
1
Socket wrench
6
5
4
REAttACHinG tHE REFRiGERAtoR DooRs
4. C
onnect the connector ( 7 ) on the left side door and
two connectors ( 8 ) on the both side of doors.
8
7
8
01 SETTING UP
5. P
osition the top table ( 9 ) in place. Insert the 3
screws into the top table, and tighten with a philips
screw driver (+). Open the door, reinsert the cap top
table ( 10 ) and close the doors.
9
When reattaching the top table, make sure that the
wires are not pressed or damaged by the hinge cover.
After assembling, close the door and check to see
whether the door has gaps between gaskets or is
tilted. If they are, please refer to “Adjusting the level” on
page 15.
10
Setting Up _13
Setting up your French Door Refrigerator
assemble the freezer drawer
Slot
1. Pull out the rails fully on each side of the cabinet.
2. A
ttach the freezer door front onto the open slots on the sides.
Slot
Slot
3. T
ighten 4 hex head bolts completely with a socket wrench(10mm).
4. Insert the lower basket ( 1 ) into the rail system.
1
5. H
ook the ends of the tilting pocket ( 2 ) onto the brackets ( 3 ) and
push down until they are locked into place.
2
3
Remove 2 pieces of tape ( 4 ) attached to the side of the drawer bin.
Reattach the tape in the same position when moving the refrigerator to
prevent scratching the drawer bin.
14_ Setting Up
4
Setting up your French Door Refrigerator
ADJUSTING THE LEVEL
Make sure the refrigerator is level so that you can make final adjustments. Use a level to test if the refigerator
is level both side to side and back to front. If the refrigerator is not level, it will not be possible to get the doors
perfectly even, which may cause moisture condensation and increased energy bills. Below is an example of how
to level the refrigerator if the left side of the refrigerator is lower than the right side.
1. To disassemble the freezer drawer, see ‘Step 1’ to ‘Step 4’ on page 11
2. Remove the two screws ( 1 ) attached to the cover leg front ( 2 ) with a Philips screwdriver(+).
2
1
3. Remove the cover leg front ( 2 ) by lifting the bottom part of the cover leg front up and pulling it out.
4. Insert a flat-blade screwdriver (-) into a notch on the left control lever, and turn it count clockwise to level
the refrigerator. (You turn the lever clockwise to lower the refrigerator and counterclockwise to raise it.)
flat-blade screwdriver(-)
CAUTION
Control Lever
Control Lever
flat-blade screwdriver(-)
Both control levers must be touching the floor to avoid possible personal injury or property damage because of
tipping.
If the right side is lower, perform the same procedure, but with the right control lever.
It is difficult to remove the cover leg front from the refrigerator, so we do not recommend making small adjustments
wIth the control lever. Instead, refer to the next page for the best way to make minor adjustments to the doors.
Setting Up _15
01 SETTING UP
How to adjust the level
Setting up your French Door Refrigerator
MAKING MINOR ADJUSTMENTS BETWEEN DOORS
Remember, a leveled refrigerator is necessary for getting the doors perfectly even. If you need help, review the
previous section on leveling the refrigerator.
When the right
door is lower
than the left
door.
When the right
door is higher
than the left
door.
Fixed part
Adjustment
part
The left door is fixed. To make minor adjustments between doors, adjust only the right door.
1. Pull out the freezer drawer ( 1 ) to expose the lower hinge ( 2 ).
2. Insert the supplied allen wrench (3/16”) ( 3 ) into the shaft ( 4 ) of the lower hinge.
3. Please adjust the height by turning the hex wrench ( 3 ) clockwise (
) or counter-clockwise (
).
2
3
3
4
1
When you turn the hex wrench counter-clockwise(
), the door will move up.
4. A
fter adjusting the doors, please insert the supplied fastener ( 6 ) using a pliers ( 5 ) in the gap between
the hinge-grommet ( 7 ) and the lower hinge ( 8 ). The number of fastener you’ll need to insert depends
on the gap.
7
6
5
8
3
2 fastener are enclosed with the refrigerator. The thickness of each fastener is 0.04”.
16_ Setting Up
Setting up your French Door Refrigerator
ADJUSTING THE FREEZER DRAWER LEVEL
Adjustment part
1. Locate the height-adjuster ( 1 ) in the freezer drawer.
Unscrew the 8 Phillips screws ( 2 ) slightly to loosen the door.
1
2
2. Loosen the controller screw ( 3 ) with a Phillips screwdriver (+).
3
3. Find the best level to align the door slope.
Example) The slope is about 0.08inch (2mm) as shown below.
- Rotate the height adjuster to -2.0 to reduce the door slope.
Slope
Reference
plane
After adjustment, tighten the controller screw ( 3 ) and then the philips screws.
Setting Up _17
01 SETTING UP
Freezer Drawer
Setting up your French Door Refrigerator
INSTALLING A WATER LINE KIT
To help promote better health, the water filter removes unwanted particles from your water. However, it does not
sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that.
For the ice maker to operate properly, a water pressure of 20~125 psi is required.
Within this water pressure range, a 170 cc (5.75 oz.) cup fills in about 10 seconds.
If the refrigerator is installed in an area with low water pressure (below 20psi), you can install a booster pump to
compensate for the low pressure.
Water line installation kits are available at extra cost from your dealer. We recommend using a water line
installation kit that contains copper tubing and ¼” compression nut.
Connecting to the water supply line
1. First, shut off the main water supply.
2. L
ocate the nearest cold water drinking line and install the pipe
clamp and shut off valve.
Cold water line
Pipe clamp
Shut off valve
3. C
onnect the water line installation kit to shut off valve. Check for leaks, then go to Connecting the Water
Supply Line to the Refirgerator on the next page.
Cold water line
Pipe clamp
Shut off valve
18_ Setting Up
Water line installation kit
Setting up your French Door Refrigerator
CONNECTING THE WATER SUPPLY LINE TO THE REFRIGERATOR
Connecting the water supply line to the refrigerator.
There are several items that you need to purchase to complete this connection.
You may find these items sold as a kit at your local hardware store.
Use Plastic Tubing
•
•
¼” plastic tubing
•
→ Molded end(Bulb)
¼” compression nut (2pc)
•
•
¼” copper tubing
¼” compression nut (2pc)
Ferrule (2pc)
Refrigerator
Compression nut
(1/4”) (Supplied)
Plastic tubing
(Supplied)
Compression fitting
(Supplied)
Molded end(Bulb)
Ferrule
(Not supplied)
Compression nut
(1/4”) (Not supplied)
Copper tubing or Plastic tubing
(Not supplied)
(Not supplied)
Household water supply line
1. Slip the compression nut through the supplied plastic tubing .
2. T
ighten the compression nut onto the 1/4” compression fitting.
- If you are using copper tubing, slip the compression nut (not supplied) and ferrule (not supplied) on
copper tubing (not supplied) as shown.
- If you are using plastic tubing , insert the molded end (Bulb) of the plastic tubing into the compression fitting.
CAUTION
Do not use without the molded end (Bulb) of the plastic tubing .
3. Tighten the compression nut onto the compression fitting. Do not over-tighten the compression nut .
4. T
urn the water on and check for any leakage. If you see water drops or leakage in the connection areas,
turn off the main water supply. Check the connections, and tighten more if necessary.
5. L
et the ice maker make ice for 1 to 2 days. Over that period of time, throw out the first 1 or 2 buckets of
ice the ice maker makes to ensure all impurities have been removed from the water line.
6. C
heck again for leaks. If you see water drops or leakage in the connection area, turn off the main water
supply. Check the connections, and tighten more if necessary.
Only connect the water line to a drinkable water source.
If you have to repair or disassemble the water line, cut off 1/4“ of the plastic tubing to make sure you get a snug,
leak-free connection.
Setting Up _19
01 SETTING UP
Use Copper Tubing
Setting up your French Door Refrigerator
COMPLETING THE Set up
Now that you have your new refrigerator installed in place, you are ready to set up and enjoy the features
and functions of the appliance. By completing the following steps, your refrigerator should be fully
operational.
1. M
ake sure your refrigerator is in an appropriate location with reasonable clearance between it and the
wall. Refer to installation instructions in this manual.
2. O
nce the refrigerator is plugged in, make sure the interior light comes on when you open the doors.
3. S
et the Temperature control to the coldest temperature and wait for an hour. The freezer will get slightly chilled and the motor will run smoothly.
Reset the refrigerator and freezer to the temperatures you want.
4. A
fter you plug the refrigerator in, it will take a few hours to reach the appropriate temperature. You can
store food and drinks in the refrigerator after the temperature is sufficiently cool.
20_ Setting Up
Operating your French Door Refrigerator
USING THE CONTROL PANEL & DISPLAY
A
2
3
4
5
6
Ice off Button
Press the Ice Off button ( 1 ) if you don’t want to make more ice. The icon (
stops making ice.
) lights up and the Ice-Maker
If the following occurs, turn off the ice maker.
- There is enough ice in the ice bucket.
- You want to save on water and energy.
- Water is not being supplied to refrigerator.
CAUTION
If the ice maker function is ON, and the water line is not connected, you will hear a water valve
noise from the back of the unit. Press the Ice Off button until the ice Off indicator ( ) illuminates.
If you want to fill the ice cube bucket to maximum capacity after installation, follow these steps:
1. After the refrigerator turns on for the first time, check the display to see whether the Ice Off light
is ON or OFF. If the Ice Off light is ON, press the Ice Off button.
2. Allow your refrigerator to operate and cool down for 24 hours (or 1 full day). Waiting 24hours will
allow your ice maker to cool properly.
3. After 24 hours or one full day, press the Ice Off button again.
CAUTION
• If ice doesn’t come out, press the test button located on the right side of ice maker.
• Do not press the test button continuously when the tray is filled
with ice or water. Water may overflow or the ice may become
jammed.
• Use only the ice maker provided with the refrigerator.
• The water supply to this refrigerator must be installed/ connected
by a suitably qualified person and connected to a potable water
supply only.
• To operate the ice maker properly, water pressure of 20~125psi is
required.
• Do not try to disassemble the ice maker.
Test button
Check the
water level
Operating _21
02 OPERATING
1
B
Operating your French Door Refrigerator
USING THE CONTROL PANEL & DISPLAY
Power Freeze Button
Press the Power Freeze button ( 2 ) if you want products to freeze more quickly in the freezer.
The icon ( ) lights up and the inside temperature of the freezer. decreases for about two and a half hours.
To turn off Power Freeze before the 2 1/2 hours are up, just press the button again to cancel the Power
Freezer mode.
If you select the Power Freeze mode, you may hear a little of noise because of the continuous
operation of the compressor.
Power Cool Button
Press the Power Cool button ( 5 ) if you want products to cool more quickly in the fridge. The icon
( ) lights up and the inside temperature of the fridge decreases for about two and a half hours. To turn off
Power Cool before the 2 1/2 hours are up, just press the button again to cancel the Power Cool mode.
If you select the Power Cool mode, you may hear a little of noise because of the continuous
operation of compressor.
Freezer Button
Press the Freezer button ( 3 ) repeatedly until the desired temperature is shown in the display ( A ).
Whenever you press the button, the temperature will move 2°F degrees with each push. You can set the
temperature between 8°F and -8°F. Five seconds after the new temperature is set, the display will again
show the actual current freezer temperature until a new temperature is selected.
-2°F is recommended.
22_ Operating
Operating your French Door Refrigerator
Fridge Button
Press the Fridge button ( 4 ) repeatedly until the desired temperature is shown in the display ( B ).
Whenever you press the button, the temperature will move 2°F degrees with each push. You can set the
temperature between 46°F and 34°F. Five seconds after the new temperature is set, the display will again
show the actual current refrigerator temperature until a new temperature is selected.
02 OPERATING
38°F is recommended.
The temperature of the freezer and fridge may rise if you open the doors too frequently or if you
place a large amount of warm or hot food inside. This may cause the digital display to blink. Once
the freezer and refrigerator temperature return to their normal set temperatures, the blinking stops.
If the blinking continues, you may need to “reset” the refrigerator. Try unplugging the appliance,
waiting for around 10 minutes, and then plugging the power cord back in.
E.Saver Button
Press the E.Saver Button ( 6 ) for better energy efficiency. If E. Saver mode is ON, the button will light up
blue.
If condensation occurs on the doors, wipe up the water drops and
turn the E.Saving function off.
Cooling Off Mode
This function is for store display refrigerators. It is not for customer use.
CAUTION
In Coolong Off Mode, the refrigerator’s lights go on, but doesn’t make cool air. To cancel this
mode, press the Power Freeze and Freezer buttons at the same time for 3 seconds until you hear
a “Ding-Dong” sound. The unit will now cool.
Operating _23
Operating your French Door Refrigerator
USING THE CONTROL PANEL & DISPLAY
Filter
To reduce risk of water damage to your property DO NOT use generic brands of water filters in your
WARNING
SAMSUNG Refrigerator. USE ONLY SAMSUNG BRAND WATER FILTERS.
SAMSUNG will not be legally responsible for any damage, including, but not limited to property damage
caused by water leakage from use of a generic water filter. SAMSUNG Refrigerators are designed to work
ONLY WITH SAMSUNG WATER Filter.
The Filter light ( ) lets you know when it is time to change your water filter cartridge. When the
filter indicator lights up red, it is time to change the filter. Changing the filter on time provides you
with the freshest, cleanest water from your refrigerator. Typically, you need to change the filter
about every 6 months.
• The Filter Indicator will be Blue when you purchase the new refrigerator.
• The Filter Indicator will be Pink after the filter has filtered 270 gallons of water or 5 months.
• The Filter Indicator will be Red after the filter has filtered 300 gallons of water or 6 months.
Depending on the condition of your water and region, the amount of time a filter lasts can vary.
In some areas, you may need to change the fileter every two months.
How to change the water filter
1. Turn the water filter ( 1 ) about 1/4 turn, counter-clockwise.
2. Pull the water filter ( 1 ) from the case filter ( 2 ).
2
1
- To change the water filter more easily, shut off the water supply
valve.
- Sometimes, it is hard to disassemble the water filter because
impurities in the water can cause it to stick. If this occurs, grip the
water filter firmly and pull it hard.
- When you pull the water filter, a little of water can leak from the
filter or opening. This is normal. To minimize water leaks, keep the
filter cartridge horizontal when you pull it.
- To prevent overflow, empty the water filter tray and dry around the case filter ( 2 ).
3. Insert the new filter into the case filter ( 4 ).
4. Push the filter, and then turn it clockwise until it locks.
4
24_ Operating
2
3
Operating your French Door Refrigerator
USING THE CONTROL PANEL & DISPLAY
- If you have trouble inserting the water filter becasue of high water
pressure, shut off the water supply valve.
- The locked symbol should be lined up with the indicator line.
6. If you turned off the water supply, turn it back on.
For a replacement water filter, you can visit your local home improvement center or visit Samsung’s
authorized Parts distributor on line at www.samsungparts.com.
Be sure the replacement water filter has the SAMSUNG logo on the box and on the water filter.
Operating _25
02 OPERATING
5. Press the “Fridge” and “Power Cool” button simultaneously for
about 3 seconds to reset the water filter. The indicator color ( ) changes to blue from red.
Operating your French Door Refrigerator
PARTS AND FEATURES
Use this page to become more familiar with the parts and features of the refrigerator.
Light
Door Closer
Dairy
Compartment 1
Tempered 3
glass
shelves
Vertical Hinged
Section
Door Bins 2
Quick-Space
Glass Shelf
Vegetable &
4 Fruit Drawers
Cool Select 5
Pantry PLUS
FZ Ice-Maker
Ice Bucket
Light
Auto Pull Out 6
Drawer
7 Tilting Pocket
8
Freezer
Drawer Bin
When closing the door, make sure the Vertical Hinged Section is in the correct position to avoid scratching
the other door.
If the Vertical Hinged Section is reversed, put it back to the right position and close the door.
Moisture may appear at times on the Vertical Hinged Section.
The door handle may become loose over time. If this happens, tighten the bolts found on the
inside of the door.
If you close one door with a lot of force, the other door may open.
When the door opens, the interlock switch automatically turns off the auger motor in the ice maker for
safety reasons.
When the interior or exterior LED lamp has gone out, please contact your service agents.
26_ Operating
Operating your French Door Refrigerator
Storing Food in the FRIDGE
Your Samsung French Door Refrigerator has been designed to provide you with maximum space saving
features and functions. Here are some of the customized compartments we have created to keep your
food fresher longer. In order to further prevent odor from seeping into the ice compartment, wrap stored
food securely and make food containers as airtight as possible.
Use to store small dairy items like butter or margarine, yogurt
or cream cheese bricks.
( 2 )D
OOR BINS
Designed to handle large, bulky items such as gallons of milk
or other large bottles and containers.
( 3 ) TEMPERED
GLASS
SHELVES
Designed to be crack-resistant, the shelves can be used to store all
types of food and drinks. Circular marks on the glass surface are a
normal phenomenon and can usually be wiped clean with a damp
cloth.
( 4 )V
EGETABLE & FRUIT
DRAWERS
Use to preserve the freshness of your stored vegetables and fruits.
These drawers can control the level of humidity for items that must
retain moisture. Keep vegetables and fruit separate when posible.
( 5 ) COOL
SELECT
PANTRY PLUS
Use for large party trays, deli items, pizzas, beverages or
miscellaneous items.
02 OPERATING
( 1 )D
AIRY
COMPARTMENT
Do not place any large articles of food under the lamp in the fridge. An air sensor is located near the
lamp and if the sensor is blocked, your fridge may become too cold. Please place vegetables and fruit
in the vegetable and fruit drawers to avoid freezing them. If the food in your fridge becomes frozen,
please set the temperature higher.
Storing Food in the Freezer Drawer
( 6 ) AUTO
PULL OUT &
SUPER EXTENDED
DRAWER
Best used to store meats or dry foods. Stored food should be
placed in a container or wrapped securely using foil or other
suitable wrapping materials.
( 7 ) TILTING
POCKET
Use for small packages of frozen food.
You can store a 16” pizza.
( 8 ) FREEZER
DRAWER
BIN
Use to store meat and dry foods.
Stored food should be placed in a container or wrapped securely
using foil or other suitable wrapping materials.
Bottles should be stored tightly together so that they do not tip and fall out when the fridge door is
opened.
If you plan to go away for a long time, empty the fridge and turn it off. Wipe the excess moisture from
the inside of the appliance and leave the doors open.
Operating _27
Operating your French Door Refrigerator
USING THE COOL SELECT PANTRY PLUS
The Cool Select PantryPLUS is a full-width drawer with an
adjustable temperature control. You can use the Pantry
for large party trays, deli items, pizzas, beverages, or
miscellaneous items. There is a temperature sensor which
can adjust the amount of cold air allowed into the Pantry. The
control buttons are located on the right side of the Pantry.
• P
ress the Temp button repeatedly until the mode you want is lit. Each time you press the
Temp button, you select a different mode in this order : Fresh mode (38°F), Chilled mode
(34°F), Deli mode (41°F). Initially, the Fresh mode is set. The refrigerator will adjust the
temperature in the Pantry to the temperature you selected automatically.
• T
he Pantry temperature may change depending on the number of items inside and where they are
located, the ambient temperature, and how often the door is opened.
Temperature
The Pantry provides three temperature settings: Fresh (38°F), Chilled (34°F), and Deli (41°F).
Selection Button
1. When “Deli” is selected, the temperature of the pantry will be kept around 41°F (5°C). This feature helps
keep food fresh for a long time.
2. When “Fresh” is selected, the temperature of the pantry will be kept
around 38°F (3°C). This feature helps keep food fresh for a longer
time.
3. When “Chilled” is selected, the temperature of the pantry will be kept
around 34°F (1°C). This feature also helps keep meat or fish fresh for
a longer time.
Deli
· pineapples
· lemons
· avocados
· potatoes
Fresh
· cucumbers
· apples
· oranges
· grapes
· zucchinis
· corn
Chilled
· steaks
· hard cheeses
· cold cuts
· bacon
· hot dogs
Fruit and vegetables may be damaged under the “Chilled” setting.
Do not store lettuce or other leafy produce in the Pantry.
CAUTION
28_ Operating
Do not store glass bottles in this pantry. If they are frozen, they can break and cause personal injury.
Operating your French Door Refrigerator
REMOVING THE REFRIGERATOR ACCESSORIES
1. Door Bins & Dairy Compartment
CAUTION
02 OPERATING
To remove - Simply lift the bin up and pull straight out.
To relocate - S
lide it in above the desired location and push down
until it stops.
Injury may occur if the door bins are not firmly assembled.
Do not allow children to play with bins. Sharp corners of the bins
may cause injury.
Do not adjust a bin full of foods. Remove the food first.
Dust removal method - Remove the guard and wash in water.
2. Tempered Glass shelves
To remove - T
ilt up the front of the shelf in the direction
shown ( 1 ) and lift it up vertically ( 2 ).
Pull the shelf out.
1
2
To relocate - T
ilt the front of the shelf up and guide the
shelf hooks into the slots at a desired height.
Then lower the front of the shelf so that the
hooks can drop into the slots.
CAUTION
The Tempered Glass shelves are heavy.
Use special care when removing them.
CAUTION
To prevent the shelves from falling after relocating them,
make sure the shelf hooks are placed in the slots property.
3. Vegetable & Fruit Drawers
To remove - P
ull the drawer out to full extension. Tilt up the front of
the drawer and pull straight out.
To relocate - Insert the drawer into the frame rails and push back
into place.
CAUTION
The drawers need to be removed before the glass shelf above
them can be lifted out.
Do not open the drawers while the Pantry is open.This
can scratch or break the drawer.
Operating _29
Operating your French Door Refrigerator
REMOVING THE REFRIGERATOR ACCESSORIES
4. Cool Select PantryPLUS
To remove the pantry - P
ull the pantry out to full
extension. Tilt up the front side of
the Pantry and pull straight out.
To relocate the pantry - P
ush the rails to the back of the
refrigerator. Place the drawer
onto the rails and slide the Pantry
back until it is in place.
To remove the divider - Pull the Pantry completely out to full extension and raise the front side
of the divider to unhook it from the rear wall of the Pantry, then lift the
divider out.
To relocate the divider - Hook the back of the divider over the rear wall of the Pantry and push
the divider down.
using tHe DooRs
Ensure that the doors close all the way and are securely sealed.
When the refrigerator door is only partially open, it will automatically close. But, the door will stay open
when opened more than the auto close range and you must close it manually.
usinG tHE tiLtinG PoCKEt
You can use the Tilting Pocket to store up to a 16” pizza if you place
it as shown in the illustration.
30_ Operating
Operating your French Door Refrigerator
REMOVING THE FREEZER ACCESSORIES
1. Tilting Pocket
To remove - Slightly pull the left support guard ( 2 ) to the left, allowing the pizza pocket ( 1 ) just
enough room to slip off the hook. Then pull the pizza pocket ( 1 ) forward. Lift up the
bottom of the support guard ( 2 ) and pull it inward to remove it.
1
1
2
2
2
2. Ice Bucket
To remove - Open the drawer to full extension. Then remove the ice bucket ( 1 ) by lifting it up.
(See the illustration below.)
To relocate - Place the ice bucket into the drawer ( 2 ).
3. Super Extended Drawer
To remove - Pull the drawer out to full extension. Tilt up the rear of the drawer and lift straight out.
To relocate - P
lace the drawer onto the rails ( 4 )by tilting it up. Lower the drawer into place until it
is horizontal and slide the drawer ( 3 )in.
1
2
4
3
3. Freezer Drawer
To remove the freezer drawer
-Pull the freezer drawer out fully. Tilt up the rear of the bin and
lift it out to remove.
To relocate the freezer drawer
- Place the bin into the rail assembly.
To remove the divider
2
- Pull the divider straight up.
To relocate the divider
- Hook the top corners of divider ( 1 ) over a hole in the bin ( 2 ).
CAUTION
1
Do not allow babies or children go inside the drawer bin.
They could damage the refrigerator and seriously injure
themselves. Do not sit on the freezer door. The door may break.
Do not allow children to climb into the freezer basket.
Operating _31
02 OPERATING
To replace - H
ook the ends of the tilting pocket ( 1 ) onto the support guards ( 2 ) and push down
until they are locked into place.
Operating your French Door Refrigerator
Food Storage Tips
Foods
Refrigerator
Freezer
Storage Tips
DAIRY PRODUCTS
Butter
2-3 Weeks
6-9 Months
Wrap or cover tightly.
Milk
1-2 Weeks
Not recommended
Check date code. Most milk and similar
products are sold in date-coded cartons that
indicate a product’s peak freshness. Re-seal
with cap or wrap tightly. Do not return unused
portions to original container.
Cream Cheese,
cheese food, and
cheese spread
2-4 Weeks
Not recommended
Check date code. Keep all cheese tightly
packed in moisture proof wrap.
Hard Cheese(unopened)
3-4 Months
6 Months
Hard Cheese(opened)
2 Months
Not recommended
Cottage Cheese
10-15 Days
Not recommended
Cream
7-10 Days
2 Months
Sour Cream
2 Weeks
Not recommended
Cream Dips (opened)
1 Week
Not recommended
Yogurt
10-14 Days
Not recommended
Frozen Yogurt
n/a
2 Months
Eggs (uncooked)
3-4 Weeks
Not recommended
Check date code. Store eggs in coldest part
of refrigerator and in their original container.
Eggs (cooked)
1 Week
Not recommended
Store in covered container.
Leftover egg dishes
3-4 Days
Not recommended
Store in covered container.
Apples
I Month
Not recommended
Bananas
2-4 Days
Not recommended
Peaches, Melons,
Pears,Avocados
3-5 Days
Not recommended
If storing in refrigerator, do not wash fruit before storing. Store in moisture resistant bags
or containers. Wrap cut fruits. Some fruits
darken when refrigerated.
Berries and Cherries
2-3 Days
12 Months
Apricots
3-5 Days
Not recommended
Grapes
3-5 Days
n/a
Pineapple (un-cut)
2-3 Days
Not recommended
Pineapple (cut)
5-7 Days
6-12 Months
Citrus
1-2 Weeks
Not recommended
Store uncovered.
Juice
6 Days
Not recommended
Check date code and re-seal in original container. Don
not return unused portions to original container.
Frozen Juice
Thawing only
12 Months
Check date code. Do not re-freeze.
Check date code. Most yogurt, creams, and
similar products are sold in date-coded cartons that indicate a product’s peak freshness.
Re-seal or cover tightly. Do not return unused
portions to original container.
Check date code. Keep covered.
EGGS
FRESH FRUITS
32_ Operating
Operating your French Door Refrigerator
Food Storage Tips
Foods
Refrigerator
Freezer
Storage Tips
FISH AND SHELLFISH
Fish
1-2 Days
2-3 Months
Lean Fish (cod,
flounder, etc)
1-2 Days
6 Months
Frozen or Breaded
n/a
3 Months
Check date code. Freeze in original packaging.
Shrimp (uncooked)
1-2 Days
12 Months
Crab
3-5 Days
10 Months
Freeze package in vapor and moisture-proof
container.
Cooked Fish or
Shellfish
2-3 Days
3 Months
Chops
2-4 Days
6-12 Months
Ground
1 day
3-4 months
Roast
2-4 Days
6-12 Months
Bacon
1-2 Weeks
1-2 Months
Sausage
1-2 Days
1-2 Months
Steak
2-4 Days
6-9 Months
Poultry
1 day
12 Months
Lunch meat
3-5 Days
1 month
Meat
2-3 Days
2-3 Months
Poultry
2-3 Days
4-5 months
Ham
1-2 Weeks
1-2 Months
Shellfish
Keep in original wrapper and store in coldest
part of refrigerator. Package in vapor-proof
and moisture proof wrap for freezer. Freeze at
0°F. Thaw in refrigerator or under cold running
water
MEAT
Fresh, Uncooked
Check date code for use. Store in coldest
part of refrigerator in original packaging.
Use additional moisture and vapor-proof
container for freezing. Recommended
refrigerator temperature 33°F to 36°F and
freezer temperature 0°F to 2°F.
Cooked
Check date code for use. Store in coldest
part of refrigerator in original packaging.
Place package in moisture and vapor-proof
container for freezing.
Sources :
American Meat Institute Foundation. 1994. Yellow pages: answers to predictable questions consumers ask about meat and
poultry.
American Meat Institute Food Marketing Institute. 1999. The food keeper. Food Marketing Institute, Washington, D.C.
F reeland-Graves, J.H. and G.C. Peckham. 1996. Foundations of food preparation, 6th ed. Prentice-Hall, Inc. Englewood
Cliffs, NJ.
Hillers, V.N. 1993. Storing foods at home. Washington State University Cooperative Extension, Pullman, WA. Publ. EB
1205.
National Restaurant Association. 2001. Be cool-chill out! Refrigerate promptly. National Restaurant Association Education
Foundation¼s International Food Safety Council, Washington, D.C.
USDA. 1997. Basics for handling food safely. U.S. Department of Agriculture, Food Safety and Inspection Service,
Washington, D.C.
Operating _33
02 OPERATING
Fatty Fish (mackerel,
trout,salmon)
Operating your French Door Refrigerator
CLEAninG tHE REFRiGERAtoR
Caring for your Samsung French Door Refrigerator prolongs the life of your appliance and
helps keep the refrigerator from odor and germ.
Cleaning the Interior
C
lean the inside walls and accessories with a mild detergent
and then wipe dry with a soft cloth. You can remove the drawers
and shelves for a more thorough cleaning. Just make sure to dry
drawers and shelves before putting them back into place.
Cleaning the Exterior
W
ipe the control panel and digital display with a damp, clean, soft
cloth. Do not spray water directly on the surface of the refrigerator.
T
he doors, handles and cabinet surfaces should be cleaned with a
mild detergent and then wiped dry with a soft cloth. To keep your
appliance looking its best, polish the exterior once or twice a year.
CAUTION
Do not use benzene, thinner, or bleach for cleaning. They may
damage the surface of the appliance and may cause a fire.
CAUTION
Printed letters on the display may be erased if the stainless cleaner
is applied directly to the area where the letters are printed.
Cleaning the Rubber door seals
If the rubber door seals are dirty, the doors may not close properly,
and the refrigerator will not operate efficiently. Keep the door seals
free of dust or stain by cleaning the doors with a mild detergent and
damp cloth. Wipe dry with a clean, soft cloth.
CAUTION
Do not clean the refrigerator with benzene, thinner, or car detergent
due to risk of fire.
Cleaning the rear side of the refrigerator
T
o keep cords and exposed parts free of dust and dirt accumulation,
vacuum the rear side of the appliance once or twice a year.
CAUTION
Do not remove the back cover( 1 ). It may cause an electric shock.
34_ Operating
1
Troubleshooting
SOLUTION
The refrigerator does not
work at all or it does not chill
sufficiently.
• Check that the power plug is properly connected.
•Check if the set temperature on the digital display is warmer than freezer or fridge
inner temperature.
• If it is, set the refrigerator temperature colder.
• Is the refrigerator in direct sunlight or located near a heat source?
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
The food in the
fridge is frozen.
• Check if the set temperature on the digital display is too low.
• Try setting the refrigerator to a warmer temperature.
• Is the temperature in the room too low?
Set the refrigerator warmer.
• Did you store the food which is juicy in the coldest part of the refrigerator?
Try moving those items to other shelves in fridge instead of keeping them in the
colder areas or bins.
You hear unusual noise or
sounds.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
Try moving the back of the refrigerator at least 2 inches from the wall.
• Was anything dropped behind or under the refrigerator?
• A “ticking” sound is heard from inside the refrigerator. This is normal and occurs because various accessories are contracting or expanding as the result of changes in the temperature of the refrigerator’s interior.
•If it sounds as if something is hitting something else inside the refrigerator, this is
normal. The sound is caused by ice cubes rubbing in the bucket periodically.
The cabinet-door sealing area
of the appliance is hot and
condensation is occurring.
•Some heat is normal as anti-condensators are installed in the vertical hinged section
of the refrigerator to prevent condensation.
•Is the refrigerator door ajar? Condensation can occur when you leave the door open
for a long time.
Ice Maker is not producing ice.
•
•
•
•
You can hear water bubbling in
the refrigerator.
•This is normal. The bubbling comes from refrigerant circulating through the
refrigerator.
There is a bad smell in the
refrigerator.
• Check for spoiled food.
• Foods with strong odors (for example, fish) should be tightly covered.
• Clean out your freezer periodically and throw away any spoiled or suspicious food.
Frost forms on the walls of the
freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the stored foods for efficient air circulation.
• Is the freezer drawer closed properly?
Auto close system does not
work with the freezer door.
• Is there an imbalance between the right and left parts of the door?
•Open and close the door smoothly 1~2 times. After you do this, the auto close
system usually works properly again.
•Try opening the door smoothly to avoid unbalancing the right part and the left part of
the door.
Did you wait for 12 hours after installation of the water supply line before making ice?
Is the water line connected and the shut-off valve opened?
Did you manually stop the ice making function?
Is the freezer temperature too warm? Try setting the freezer temperature lower.
Troubleshooting _35
03 Troubleshooting
PROBLEM
Warranty
WARRANTY ON SAMSUNG REFRIGERATOR
LIMITED WARRANTY TO ORIGINAL PURCHASER
This Samsung brand product, as supplied and distributed by Samsung Electronics America, Inc.
(Samsung) and delivered new, in the original carton to the original consumer purchaser, is warranted by
Samsung against manufacturing defects in materials and workmanship for a limited warranty period of:
One (1) year Parts and Labor on Refrigerator
Five (5) years Parts and Labor on sealed Refrigeration system only*
(*Compressor, evaporator, condenser, drier, connecting tubing)
This limited warranty begins on the original date of purchase, and is valid only on products purchased and
used in the United States. To receive warranty service, the purchaser must contact Samsung for problem
determination and service procedures. Warranty service can only be performed by a Samsung authorized
service center. The original dated bill of sale must be presented upon request as proof of purchase to Samsung
or Samsung authorized service center.
Samsung will repair or replace any part found to be defective, at our option and at no charge as stipulatedX
herein, with new or reconditioned parts during the limited warranty period specified above. All replaced parts
and products become the property of Samsung and must be returned to Samsung. Replacement parts and
products assume the remaining original warranty, or ninety (90) days, whichever is longer.
In-home service will be provided during the warranty labor period subject to availability within the contiguous
United States. In-home service is not available in all areas. To receive in-home service, the product must be
unobstructed and accessible from floor level to service personnel. If during in-home service repair cannot be
completed, it may be necessary to remove, repair and return the product. If in-home service is unavailable,
Samsung may elect, at our option, to provide for transportation of our choice to and from a Samsung authorized
service center. Otherwise, transportation to and from the Samsung authorized service center is the responsibility
of the purchaser.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal,
noncommercial use of this product, and shall not apply to the following, including, but not limited to: damage
which occurs in shipment; delivery and installation; applications and uses for which this product was not
intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire,
water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies,
accessories, applications, installations, repairs, external plumbing and leaks, external wiring, circuit breakers,
fuses or connectors not supplied and authorized by Samsung, or which damage this product or result in service
problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow
operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in
the instruction book; loss of food due to spoilage; consumable items including filters and light.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND
NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY
AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER EXPRESS WARRANTY
OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT
SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR
PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL
36_ Warranty
Warranty
sAMsunG CustoMER CARE CEntER
Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660
1-800-sAMsunG (1-800-726-7864) and www.samsung.com
Warranty _37
04 WARRANTY
OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY
SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER
ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER’S
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO
USE THIS PRODUCT SOLD BY SAMSUNG NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF SAMSUNG.
THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF
THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of
incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights, which vary from state to state.
To obtain warranty service, please contact Samsung at:
QUESTIONS OR COMMENTS?
COUNTRY
CALL
OR VISIT US ONLINE AT
WRITE
U.S
800-SAMSUNG
(800-726-7864)
www.samsung.com
Samsung Electronics America, Inc. 85 Challenger
Road Ridgefield Park, NJ 07660
CANADA
800-SAMSUNG
(800-726-7864)
www.samsung.com/ca
Samsung Electronics Canada Inc. Customer
Service, 55 Standish Court Mississauga, Ontario
L5R 4B2 Canada
In an effort to promote recycling this user manual is printed on recycled paper.
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