Tandberg Edge 95 User Guide

Tandberg Edge 95
User Guide
Rev 11May2017
MBTelehealth – Tandberg MXP Edge 95 User Guide
TABLE OF CONTENTS
1.0
OBJECTIVES ...................................................................................................................... 3
2.0
THE TANDBERG MXP EDGE 95 ....................................................................................... 3
3.0
3.1
3.2
3.3
GENERAL SETUP AND USE ............................................................................................. 6
General Setup ................................................................................................................. 6
Mute/Microphone............................................................................................................. 7
Camera Presets .............................................................................................................. 8
4.0
4.1
4.2
PLACING AND RECEIVING A VIDEO CALLS ................................................................... 9
Site to Site ....................................................................................................................... 9
Multi-Site ......................................................................................................................... 9
5.0
VOLUME.............................................................................................................................. 9
6.0
6.1
6.2
FAR END CONTROL ........................................................................................................10
Site to Site .....................................................................................................................10
Multi-Site .......................................................................................................................10
7.0
PICTURE IN PICTURE .....................................................................................................11
8.0
DISCONNECTING FROM A CALL ...................................................................................11
9.0
LAPTOP/PC CONNECTION .............................................................................................12
10.0
LCD PROJECTOR ............................................................................................................13
10.1
Near End Presentation Through LCD ...........................................................................13
10.2
Far End Presentation Through LCD..............................................................................14
10.3
Near End Presentation with Video Splitter ....................................................................15
10.4
Near End Presentation w S-Video Out..........................................................................16
11.0
AMD PATIENT CAMERA CONNECTION .........................................................................17
11.1
Connection ....................................................................................................................18
11.2
Operation .......................................................................................................................19
12.0
N_SIGHT PATIENT CAMERA ..........................................................................................20
12.1
Connection ....................................................................................................................21
12.2
Operation .......................................................................................................................22
13.0
DOCUMENT CAMERA .....................................................................................................23
13.1
Connection ....................................................................................................................23
13.2
Operation .......................................................................................................................24
14.0
TELESTETH- ELECTRONIC STETHESCOPE ................................................................25
15.0
GLOSSARY OF KEY TERMS ...........................................................................................25
16.0
ACKNOWLEDGEMENTS..................................................................................................26
17.0
TROUBLESHOOTING ......................................................................................................26
17.1
Audio Issues ..................................................................................................................26
17.2
Video Issues ..................................................................................................................27
18.0
ADDITIONAL TRAINING INFORMATION ........................................................................27
APPENDIX A: TANDBERG MXP EDGE 95 QUICK REFERENCE ...............................................28
APPENDIX B: VIDEOCONFERENCING ETIQUETTE ..................................................................29
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MBTelehealth – Tandberg MXP Edge 95 User Guide
1.0
OBJECTIVES
This user guide will provide you with an overview of the Tandberg MXP Edge 95 and the
knowledge to setup and use the videoconferencing equipment.
Learning Outcomes:
After reviewing this guide, you should be able to:
1. Identify and explain the main parts of the Tandberg MXP Edge 95.
2. Use the remote control to navigate through the Tandberg MXP Edge 95 menus, set
camera presets, and access additional video sources.
3. Setup and use the equipment.
2.0
THE TANDBERG MXP EDGE 95
The main components of the Tandberg MXP Edge 95 videoconferencing system are the
Camera, Codec, Ethernet Cable, Microphone, Screen/Monitor, Router, Remote Control
and for some units, the Cart.
The Equipment at a Glance
Codec
Camera
1. Camera - The built-in camera is a high quality imaging device which transmits
images to the screen/monitor. The camera movements are controlled by a wireless
infra-red (IR) remote control that controls a variety of functions, both on the near and
far end.
2. Codec - The codec is the central part of the videoconferencing equipment. The main
task of the codec is the compression of outgoing video, audio and data, the
decompression of the incoming information and the transmission of this information
between endpoints. The name codec comes from a combination of the two words
compression and decompression.
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The Codec (rear view)
On/Off Switch
S-Video
Inputs/Outputs
DVi
Inputs/Outputs
Microphone
Connection
RCA Inputs/Outputs
Ethernet
Connection
3. Ethernet cable - This type of cable is similar to the one that connects to the Local
Area Network (LAN). One end is plugged into the back of the codec and the other
end (for MBTelehealth purposes), must be plugged into the specified jack in the wall.
Once the Ethernet cable is plugged in, you will be able to connect, or be connected
to other sites.
4. Microphone - There are two types of microphones that accompany the
videoconferencing equipment. The first may be located on the equipment and the
second is the table microphone which is designed to be located on a flat surface in
front of the participant. The microphone cable should always face towards the
videoconferencing system. The system will automatically equalize sound levels so
that loud and soft voices are picked up and transmitted to the far end at
approximately the same level.
5. Screen/Monitor - The videoconferencing equipment may utilize single or dual
screen/monitor configurations. The screen/monitor displays the far end or the near
end image.
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MBTelehealth – Tandberg MXP Edge 95 User Guide
6. Router - When connected to an MBTelehealth drop, the Router provides a secure
connection back to the MBTelehealth network
7. Remote Control - The remote control is used to place calls, adjust the volume,
navigate screens and select options. It controls all functions of the videoconferencing
equipment. When the remote control is not in use, it should be locked away; the
equipment will not function without it.
The Tandberg MXP Remote Control
Video Sources switch between Main
Camera, Laptop, Document Camera,
DVD / VCR and Aux
Mic Off turns your microphone
on and off.
The Presentation key toggles
between the pc and main camera
video sources
Arrow Keys are used for
navigation in the menu and for
moving the camera
Press Ok/Menu to show the menu
and to select menu items.
Volume + and – adjusts the
system volume.
The
Layout
key toggles
between
full
screen
and
different display layouts.
Press the Call key to place a
call.
Camera Presets define specific
camera positions. Press and
hold a number key for 1 second
to save the current camera
position to that number key. To
activate a preset during a call,
simply press and release that
number key.
Use Zoom + and – to zoom the
camera in and out.
Selfview
video.
displays
your outgoing
Use the red End Call key to end the
current call. If you press this key and
you are not in a call, the system will
go into Standby mode.
Store and recall your video contacts
via the system Phone Book for easy
placement of calls.
Number/Letter keys function in the
same manner as with a mobile
phone.
Far End allows user to easily take
far end control during a site to site
event or change layouts in a multisite
.
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NAVIGATION BUTTONS
ARROW KEYS, OK AND MENU BUTTON
To navigate through the menu in the videoconferencing system,
use the arrow keys. To make a selection when in a menu, press
the OK/Menu button. An orange selector on screen shows the
selected item. To bring up the menu, press the OK/Menu button.
CANCEL KEY
In the main menu, pressing Cancel (X) will hide the menu. If the
menu is hidden, you can access it again by pressing the OK
button. In other menus, pressing Cancel (X) will take you back one
step. In an input field, pressing Cancel (X) will delete
characters/numbers to the left.
8. Cart – The cart makes the video conference system ‘mobile’ and allows it to be
utilized in multiple locations and different types of events within a facility. One
system can serve multiple purposes. Note: carts are not included in all solutions.
3.0
GENERAL SETUP AND USE
The following sections will provide instructions for setting up and using your Tandberg
MXP Edge 95 to place and receive video conference calls. A Quick Reference guide is
available in Appendix A to review how to set up and use your video conference system.
3.1
General Setup
To setup and use the Tandberg Edge 95 video conference equipment:
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MBTelehealth – Tandberg MXP Edge 95 User Guide
1. Position the equipment in the specified location/room
2. Plug the power cord into the wall.
3. Connect the free end of the Ethernet cable to the MBTelehealth jack
4. Turn on the codec, the screen/monitor and the router. After approximately 15-20
seconds you will see the startup screen. . (If the Ethernet cable is connected
correctly, you will see a flashing green VPN light on the front of the Cisco router.)
5. Place the microphone on the table in front of the participants. If possible, position
the microphone at least 6.5 feet in front of the system
6. Press Cancel once then position the camera on the participant(s) using the arrow
keys and the zoom + and - keys.
For more information on setting and storing camera positions see section 3.3
Camera Presets
The Startup Screen
3.2 Mute/Microphone
To mute the microphone:
1. Press the Mic Off key on the remote control.
2. An onscreen indicator
will appear when the microphone is off.
3. Press the Mic Off key on the remote control again to turn the mute off. The
onscreen indicator will disappear from the screen.
Make sure your site is on mute before making a call to the far end. Turn
the mute off when you are ready to begin the session.
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3.3 Camera Presets
Camera presets are useful when pictures from many different camera positions and
video sources have to be viewed by the far end. Presets are used to switch camera
positions without having to manually move the camera every time.
Presets can be established before or during a call.
The camera presets are available from the number keys on the remote control when in a
call or by using the preset button when not in a call.
3.3.1
Standardized Presets
MBTelehealth recommends setting the following setting the following camera presets for
each video conference event:
1. Sign - The first preset is of a sign with the sites name. This is an off screen
camera view that allows users to move about the room without being on camera
and identifies the sites that are connected. The equipment should always be set
to the sign preset before connecting to an event.
2. Participant (Presenter/Provider/Patient) – This preset is a close up view of the
person or persons involved in the event. Whether it is the patient, provider or a
presenter, when setting this preset, you want to ensure that the far sites are able
see the person clearly.
3. Room –Part of video conference etiquette includes making the sites you are
connected to aware of everyone involved in the event. By setting a preset of the
entire room, you can easily identify everyone in attendance and then switch back
to preset number 2 as necessary. This preset is also helpful for question and
answer periods.
Setting these presets provides consistency for users and service desk staff for all
telehealth equipment.
3.3.2
Saving Camera Presets
To save a preset from the remote control:
1. Move the camera to the desired position. If storing a video source ensure it is
selected and showing on screen.
2. Press a number key on the remote control (from 0-9) until a message appears
stating the preset has been stored. The new preset will overwrite any existing
camera presets on that number.
3.3.3
Using Camera Presets
To use camera presets:
1. Press the Presets button
on the remote control. A message will appear
on the screen saying Presets 0-9
2. Press the number on the remote control that corresponds with the desired
camera position, or video source.
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4.0
4.1
PLACING AND RECEIVING A VIDEO CALLS
Site to Site
To place a video call:
1. Press the Phone Book key
on the remote control.
2. Scroll down the list of contacts. Once you have found the site you want to
connect to, press the OK button on the remote control.
You can quickly skip to the site you are looking for using the corresponding
number key on the remote control. For example, if you are looking for Pine Falls,
press #7 on the remote to skip to the P section of the phone book.
3. Press the OK button once more on the remote control to initiate the call.
4.2
Multi-Site
For sessions with 3 or more participating sites, you will be automatically dialed in by the
MBTelehealth service desk. If you are participating in a multi-site session, have your
equipment set up and turned on at least 15 minutes prior to the scheduled start time with
the microphone on mute. Do not attempt to connect to the other location.
5.0
VOLUME
To adjust the volume:
1. Press the Volume + or – key on the remote control to adjust the volume. The
volume indicator appears on the top left corner of the screen.
Remote Control Volume Indicator
2. When the volume is turned off, the volume indicator
Press the Volume + key to remove the indicator.
will appear onscreen.
During a conference, all sites should be muted with the exception of the
presenter’s site. If the participants at the far end are having trouble hearing you,
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MBTelehealth – Tandberg MXP Edge 95 User Guide
they may need to adjust their volume or you may need to adjust yours. Make
sure that the volume on the monitor is on. It should be adjusted to the halfway
point as shown below.
Screen/Monitor Volume Indicator
6.0
FAR END CONTROL
6.1
Site to Site
Taking Far End Camera Control allows you to move the camera at the far end site as
well as control their video sources and presets during Site to Site calls only. However,
you cannot save far end camera presets.
Before taking far end camera control, always request permission first and explain why
you are taking control. You may need to take far end camera control if:



There is an unskilled operator at the far end.
The operator requests that you take control.
If the operator isn’t able to facilitate the event at their end.
To use far end camera control during a call:
1. Press the Far End button
on the remote control.
2. Move the camera to the desired position using the directional arrows on the
remote control. Zoom in and out on the person or item you want to see.
3. Press the Far End button again to turn far end control off
6.2
Multi-Site
During Multi-Site calls, the Far End button allows you to control how the other sites are
displayed on your screen.
To split the screen in a multipoint session:
1. Press the Far End button
on the remote control then toggle through the
layout options using the up arrow.
2. Press the Far End button again to turn far end control off
Layout Options
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7.0
PICTURE IN PICTURE
The layout button on the remote control makes it possible to see a secondary image in a
small window in one corner of the screen (Picture in Picture [PIP]). The user can decide
in which corner the second image is to be displayed.
Example of PIP
To use Picture in Picture (PIP):
1. Press the Layout key once on the remote control to bring up a PIP.
2. Press the Layout key again to move the PIP around in the corners of the screen
and to finally hide it.
3. Press and hold the Layout key for 1 second to hide the small picture directly from
any position.
4. To switch the PIP to a larger view on a single monitor, press the Selfview button.
To remove the larger view, press the Selfview button again.
8.0
DISCONNECTING FROM A CALL
To disconnect from a call:
1. Mute the microphone by pressing Mic Off.
2. Press the red End Call Key
call.
twice on the remote control to disconnect a
End Call Dialogue Box
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MBTelehealth – Tandberg MXP Edge 95 User Guide
3. Place the remote control in a safe area.
It takes a few moments for the audio to turn off when disconnecting from a
call. Therefore, it is important to mute the microphone when the session is
over.
9.0
LAPTOP/PC CONNECTION
To connect a laptop to the videoconferencing equipment:
1. Using a VGA/ DVI cable, connect the DVI end to the DVI-I In at the back of the
codec.
DVI Connector
PC/DVI-I In
Rear View of the Codec
2. Connect the VGA end to the matching port on the laptop.
VGA Connector
3. Turn the laptop on.
4. Press the Presentation button on the remote control.
5. You should now see you PC displayed on the video conference monitor.
If not, do the following: on the laptop keyboard, press the Function key (Fn) and
the appropriate F key (often F5, F8 or F10) simultaneously. A display options
menu will appear, select the option to display on both as shown below.
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Display options
6. Press the Presentation button again to return to the Main Camera view.
7. To disconnect, remove the VGA cable from the laptop.
10.0 LCD PROJECTOR
There are multiple options for connecting LCD projectors to display presentations using
videoconference equipment. The following text identifies the four most common
configurations used on the MBT network.
10.1 Near End Presentation Through LCD
This connection method allows the pc image to be displayed through the LCD Projector
without going through the codec first, thus allowing for a higher quality image displayed
at the near site. For this connection to work, the LCD Projector must have video output
capabilities. Use this connection if you do not have a video splitter available.
To connect the laptop to the video conference equipment through the LCD
projector:
1. Using a VGA cable, connect one end to the laptop and the other end to a VGA
input on the LCD Projector; then turn the laptop on.
2. You should now see the laptop image on the projector screen.
If the image does not display press the input button on the LCD to search for the
input or use the appropriate function key on your laptop (often F5, F8, or F10) to
send out the image.
3. Using a VGA/DVI cable, connect the VGA end to video output on the LCD
projector and then connect the DVI end to the PC DVI In on the back of the
codec
4. Press the Presentation button
PC image to the far site
on the remote control to display the
5. Press the Presentation button again to return to your main camera image
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10.1.1 Diagram
Codec
DVI In
VGA Out
LCD Projector
VGA In
Laptop
10.2 Far End Presentation Through LCD
This set up will allow you to display a presentation from a far end site through an LCD
projector onto a larger screen for easier viewing by the audience at your site.
To display a far end presentation on the LCD Projector:
1. Using an S-Video cable, connect one end to S-Video Out on the back of the
codec then connect the other end to a S-Video input on the LCD projector
2. You should now see the codec image through the LCD Projector.
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10.2.1 Diagram
Codec
S-Video Out
S-Video In
LCD Projector
10.3 Near End Presentation with Video Splitter
This method of connection allows you to display the near end presentation through the
video conference equipment and the LCD Projector simultaneously. Connecting through
a video splitter is the easiest way to display a high quality image through both the LCD
Projector and share it with the far end site.
To display the near end presentation on the LCD Projector with a video splitter:
1. Using a VGA cable, connect one end to VGA Input on the Video Splitter, then
connect the other end to the matching port on the laptop and turn the laptop on
2. Using a second VGA Cable, connect one end to the VGA Input on the LCD
Projector and the other end to one of the VGA Outputs on the Video Splitter.
3. You should now see the laptop image on the projector screen.
If the image does not display press the input button on the LCD to search for the PC
input or use the appropriate function key on your laptop (often F5, F8, or F10) to
send out the image.
4. Using a VGA /DVI Cable, connect the DVI end to the PC DVI- In on the back of
the codec and the other end to the remaining VGA Output on the Video Splitter.
5. Press the Presentation button
PC image to the far site
on the remote control to display the
6. Press the Presentation button again to return to your main camera image
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10.3.1 Diagram
Codec
LCD Projector
VGA In
Video Splitter
DVI In
VGA Out
VGA Out
VGA In
VGA Out
Laptop
10.4 Near End Presentation w S-Video Out
This method of connection allows you to display the near end presentation through the
video conference equipment and the LCD Projector simultaneously. Use this set up if a
video splitter is not available and the LCD projector does not have video output
capabilities.
To display the near end presentation using S-Video out on the codec:
1. Using a VGA/DVI cable, connect the DVI end to PC DVI In on the back of the
codec then connect the VGA end to the matching port on the laptop and turn the
laptop on
2. Using an S-Video cable, connect one end to S-Video Out on the back of the
codec then connect the other end to a S-Video input on the LCD projector.
3. Press the Presentation button
PC image to the far site
on the remote control to display the
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4. Press the Presentation button again to return to your main camera image
If the image does not display and/or you get a “pc not connected” message on your
video conference equipment, use the appropriate function key on your laptop (often
F5, F8, or F10) to send out the image.
5. You should now see the codec image through the LCD Projector. Once
connected, you will need to press the Selfview button to swap images so the
near end presentation shows through the projector.
6. Press the Selfview button again to return to the previous view
10.4.1 Diagram
Codec
S-Video Out
S-Video In
DVI In
VGA Out
LCD Projector
Laptop
* Some VC carts will have a dongle attached that will allow the user to output to an LCD
projector using a VGA cable instead of an S-Video cable.
11.0 AMD PATIENT CAMERA CONNECTION
The AMD General Examination Camera is used to examine objects in fine detail. This
hand-held camera is compact and lightweight, with all the controls located on the
camera itself. It is multi-purpose as it can be used for many telehealth applications
including dermatology, seating assessments and gate reviews. The camera can also be
used to examine various areas of the body unobtrusively.
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Patient Camera
11.1 Connection
To connect the patient camera to the Tandberg MXP Edge 95:
1. Plug the DC/VBS cable to the back of the patient camera. Make sure the cable is
secure.
1
2
3
4
5
6
7
8
9
10
11
12
13
Power Indicator
Power Switch
Light Switch
White Balance Button
Focus Switch
Far
Near
Manual Iris Indicator
Iris Button
Manual Iris Dial
Y/C Port
LDC/VBS Port
Serial Number
2. Plug in the other end of the DC/VBS cable and the power adaptor cord into the
AMD junction box as shown below:
3. Connect one end of the S-Video cable to the AUX Input at the back of the codec.
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4. Plug the other end of the S-Video cable into the Y/C Input at the back of the
patient camera.
5. Plug the power adapter cord into an outlet.
6. Move the Power Switch to ON, move the Light Switch to ON and verify that the
green power indicator light is ON.
7. Press the AUX button
on the Tandberg remote control to display the
Patient Camera image to the far site.
8. Press the Main Cam button
to return to the previous view.
It is recommended that while using the patient camera, you view the near end image
on your main screen. This will make it easier for you to see what you are doing.
To swap your main camera display:
1. Press the Selfview button
on your remote control.
2. Press the Selfview button again to return to the previous view.
The patient camera should be inspected for proper operation on a
regular basis. It should also be cleaned and disinfected with a damp cloth
after each patient contact.
11.2 Operation
To operate the patient camera:
1. Turn on the patient camera and perform a white balance
 Turn on the light, using the switch on the back of the camera.
 Place a white sheet of paper in front of the camera. Fill the screen
completely with the image of the white sheet.
 Press the WB button and release it. Continue to point the camera at the
white sheet of paper for three seconds. You should be able to see a
change in color. The colors will now be automatically rebalanced.
2. Point the patient camera at the subject or image.
3. Use the image control buttons on top of the patient camera to zoom in and out
and focus on the object.
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Top View of Patient Camera
4. Use the FRE button if the image is shaky and you want to capture a still image.
5. Use the REF button to adjust the remove glare or reflection on the object
6. Once completed, turn the Power and the Light OFF.
12.0 N_SIGHT PATIENT CAMERA
The patient camera is used to examine objects in fine detail. This hand-held camera is
compact and lightweight, with all the controls located on the camera itself. It is multipurpose as it can be used for many telehealth applications including dermatology,
seating assessments and gait assessments. The camera can also be used to examine
various areas of the body unobtrusively.
Parts of the n_sight Patient Camera
2
3
5
6
7
7
1
8
1
2
3
4
5
Still Image Capture
LED Display
Onboard Light
S-Video Port
Stylus
10
9
4
6
7
8
9
10
Viewfinder
Zoom in/out
Light on/off
Power button
External Power Connector
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12.1 Connection
To connect the patient camera to the Tandberg MXP Edge 95:
1. Connect one end of the S-Video cable to the AUX Input at the back of the codec.
Aux Input
2. Open the plastic cover on the left hand side of the camera.
3. Plug the remaining end of the S-Video cable into the s-video port located under
the following diagram:
4. The power cord is not required for use because the camera has rechargeable
batteries which enables the user to the use the camera without the hindrance of
a power cord.
5. Press the Power button on the back of the camera and verify that the green
power indicator light is on. The viewfinder will turn on and you will see
“initializing system” on the screen.
6. Once initializing is complete, a User Authentication screen will appear. Using the
Stylus Pen provided (or your finger), press the Skip button. You will now see
images displayed on the viewfinder.
7. Press the AUX button
on the Tandberg remote control to display the
Patient Camera image to the far site.
8. Press the Main Cam button
to return to the previous view.
It is recommended that while using the patient camera, you view the near end
image on your main screen. This will make it easier for you to see what you
are doing.
To swap your main camera display:
1. Press the Selfview button
on your remote control.
2. Press the Selfview button again to return to the previous view.
To use the power cord if your battery is low or to charge the battery after use:
1. Open the plastic cover on the bottom right hand side of the camera (#10 in the
Parts of the n_sight Patient Camera diagram).
2. Plug the small end of the power cord into the port.
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3. Plug the opposite end of the power cord into an electrical outlet or extension
cord.
12.2 Operation
To operate the patient camera:
1. Connect the patient camera to your video conference equipment following the
instructions listed above.
2. Ensure the power is turned on by looking for the green power indicator light on
the top of the camera. If the power light is on but there is no display on the
viewfinder, the camera is in sleep mode. Press the power button to reactivate
the display.
3. For optimal images, there should be adequate lighting in the room and the
onboard light (#3 in the Parts of the n_sight Patient Camera diagram) should be
turned off. Press the light button on the camera to turn the light on and off.
4. Point the patient camera at the subject or image and use the zoom in and out
button to focus on the object. The camera will automatically refocus as you
zoom in and out.
Rear View of Patient Camera
Zoom In/Out
Light On/Off
5. If a still image is required, zoom in and out until you have the appropriate image
in view then press the image capture button to freeze the image. Press it again
to unfreeze the image and return to normal viewing.
Top View of Camera
Image Capture Button
6. Once completed, turn off the Power by pressing and holding the power button,
then plug the camera in to recharge the batteries.
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13.0 DOCUMENT CAMERA
The document camera can be used for showing paper copies, printed text/pictures, 3dimensional objects such as a person’s hand, transparencies, x-ray films or slides to far
end sites.
Camera Boom
Upper Lamps
On/Off Switch
Base Lamp
Control Panel
13.1 Connection
To connect the document camera to the Tandberg MXP Edge 95:
1. Connect one end of the S-Video cable to the AUX Input at the back of the codec.
S – Video Connector
Rear View of Codec
Aux Input
2. Plug the other end of the S-Video cable into the S-Video Output at the back of
the document camera.
S-Video Output
Rear View of Document Camera
3. Turn the document camera on.
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4. Press the AUX button
on the Tandberg remote control to display the
Document Camera image to the far site.
5. Press the Main Cam button
to return to the previous view.
13.2 Operation
To operate the document camera:
1. Turn the document camera on by pressing the power switch located on the
right-hand side of the equipment.
2. Under the LAMP controls, located at the front of the document camera, press the
Base button to illuminate the lamp at the base of the document camera to show
transparencies or x-rays. Press the Upper button to illuminate documents or
objects.
3. Under the INPUT options, select either: Internal/ AV 1/ AV 2 (depending upon
where the input has been selected for that piece of equipment). For example:
The Internal setting is utilized by the main camera of the document handler. The
AV 1 setting can be used to add a digital camera. The AV 2 setting can be used
to add a general patient cameral equipment to the document camera.
4. Press the POSI/NEGA button to change to the appearance of the image to
positive or negative view. For example, if you are examining an x-ray and would
like to show more details of the bone structure, select the N button. Select the P
button for normal view.
Document Camera Control Panel
5. Under the ZOOM options, press the Tele button to increase the size of the image
or press the Wide button to decrease the size of the image.
6. Under the FOCUS options, press the Auto button to focus in the picture
automatically. You may need to use the Manu (N) or (F) buttons to adjust the
focus slightly in order to enhance the picture.
7. Once you are finished using the document camera, press the power switch to
turn it off.
Make sure that the camera boom is extended and locked and that the camera is
centered.
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If you are using the document camera to examine three-dimensional objects, make sure
that the object is pressed firmly against the screen so that the camera can maintain its
focus. Also, ensure that the object is centered.
14.0 TELESTETH- ELECTRONIC STETHESCOPE
Electronic stethoscopes are used in the telehealth environment to listen to heart and
chest sounds during live interactive video conference clinical appointments. Electronic
stethoscopes are not connected to the codec but are connected to the MBTelehealth
network which allows them to work with the video conference equipment to provide
information to the health care provider that is in addition to what they can hear and see
through the video conference monitor. Additional information for connecting a
stethoscope can be found at www.mbtelehealth.ca or by contacting your FacilitatoreHealth Solutions.
15.0 GLOSSARY OF KEY TERMS
BANDWIDTH
The amount of data that can be transmitted in a fixed amount of time. For example, the
higher the amount of data transmitted will result in a higher quality video call. Bandwidth
is usually expressed in bits per second (bps) or bytes per second.
CODEC
The central part of the videoconferencing equipment. The main task of the codec is the
compression of outgoing video, audio and data, the transmission of this information to
the far end and the decompression of the incoming information. The name codec comes
from a combination of the two words compression and decompression.
ETHERNET CABLE
Type of cable that connects to the Local Area Network (LAN).
FAR END SITE
In a videoconferencing session, far end site refers to the remote conference site.
FAR END CAMERA CONTROL
Taking control of the camera at the far end site.
NEAR END
In a videoconferencing session, near end refers to the site making the videoconference
call.
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PICTURE IN PICTURE (PIP)
This feature makes it possible to see a second image in a smaller view in one of the
corners of the screen (this is known as Picture in Picture [PIP]). The second image will
be placed on top of the main image. The user can decide in which corner the second
image is to be displayed. PIP will always appear on the main monitor.
CAMERA PRESETS
Predefined camera positions (and video sources).
SELFVIEW
The outgoing video from the main camera which shows the user of the system.
S-VIDEO CABLE
Super-Video cable. The video signals are transmitted through a cable which is divided
into two separate signals: one for color (chrominance), and the other for brightness
(luminance).
TABLE MICROPHONE
A high quality microphone that is designed to be used on a table top during a
videoconferencing session.
16.0 ACKNOWLEDGEMENTS
AMD Telemedicine
www.amdtelemedicine.com
LibreStream
www.librestream.com
Tandberg
www.tandberg.net
17.0 TROUBLESHOOTING
17.1 Audio Issues
Issue
Far-end site unable to hear
you
Possible Cause(s)
 Your microphone is muted
 Your microphone is obstructed or
too far from the person speaking
Unable to hear far-end site
 Microphone is muted at far end site
 Near end monitor and/or codec
Volume is too low
Audio distortion from farend site
Echo or distortion at nearend when people speaking
 Far site monitor volume is too high
 Far-end microphone is situated too
close to the monitor
 Speaker/volume is too high on farend monitor
Resolution
 Un-mute your microphone
(check for icon in top right
corner)
 Check microphone and ensure it
points towards the person
speaking
 Try to instruct far site to un-mute
their microphone
 Increase the volume on the
monitor and/or the codec
 Turn down the volume on the far
end monitor
 Ask to move microphone further
away from monitor
 Ask far-end site to turn volume
down on their monitor.
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17.2 Video Issues
Possible Cause(s)
Resolution
Picture is blank on the
monitor
Issue
 System has gone into “sleep” mode
 Monitor has been powered off
 Monitor input has changed
Near-end site unable to
hear or see the picture
from far-end peripheral
 Proper input has not been selected
 Cables are not properly connected
 Pick up the remote, system will
reactivate in normal mode.
 Turn the monitor on
 Check to see if the monitor
input has been changed (using
the select or input button on
the TV Monitor)
 Check for correct input
selection on remote control
 Check that output from laptop
patient camera, VCR, or
document camera are
connected properly
If you are experiencing any problems with the videoconferencing
equipment or have any questions, please contact the service desk for assistance:
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
18.0 ADDITIONAL TRAINING INFORMATION
For additional information on the Tandberg MXP Edge 95 video conference equipment
visit www.mbtelehealth.ca or contact your Facilitator-eHealth Solutions.
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APPENDIX A: TANDBERG MXP EDGE 95 QUICK REFERENCE
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
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APPENDIX B: VIDEOCONFERENCING ETIQUETTE
The following tips on videoconferencing etiquette will help prepare you for a successful
session:
 Assume that people can see and hear you as the Camera and Microphone are
always “Live”.
 Identify yourself and anyone else in the room to the client.
 Speak directly towards the microphone and use your normal speaking voice.
 Try to avoid a lot of movement or shuffling of papers as this may affect the quality of
the sound transmission.
 Due to the audio delay, pause for clients to ask or answer questions or when they
have comments.
 Always ensure there are no further questions and that the client is aware of follow-up
instructions before signing off.
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