HP ProLiant SL4500 Series Setup and Installation Guide

HP ProLiant SL4500 Series
Setup and Installation Guide
Abstract
This document contains setup, installation, and configuration information for the HP ProLiant SL4500 Series. This document is for the person who
installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained
in recognizing hazards in products with hazardous energy levels.
Part Number: 683987-004
February 2014
Edition: 4
© Copyright 2012, 2014 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Contents
Planning the installation ................................................................................................................. 5
Verifying the pallet contents ........................................................................................................................ 5
Warnings and cautions .............................................................................................................................. 5
Space and airflow requirements .................................................................................................................. 6
Temperature requirements .......................................................................................................................... 7
Power requirements ................................................................................................................................... 7
Grounding requirements ............................................................................................................................. 8
Component and LED identification .................................................................................................. 9
Front panel components ............................................................................................................................. 9
Hard drive display LEDs ................................................................................................................. 11
Node front panel LEDs and buttons .................................................................................................. 12
Rear panel components ............................................................................................................................ 13
I/O module connectors and LEDs .................................................................................................... 15
Management module connectors and LEDs ....................................................................................... 16
Device bay numbering ................................................................................................................... 17
Power supply LED .......................................................................................................................... 19
Fan LED........................................................................................................................................ 19
Installation ................................................................................................................................. 20
Installation overview ................................................................................................................................ 20
Disassembling the chassis ......................................................................................................................... 20
Installing the chassis ................................................................................................................................ 24
Component installation ............................................................................................................................ 29
Installing a node into the chassis ..................................................................................................... 29
Installing a drive ............................................................................................................................ 29
Installing a power supply ................................................................................................................ 30
Installing the system fan .................................................................................................................. 31
Installing an I/O module ................................................................................................................ 31
Installing a management module ..................................................................................................... 32
I/O module options ....................................................................................................................... 33
Cabling and powering up the chassis ........................................................................................... 40
Cabling the chassis ................................................................................................................................. 40
Installing hook-and-loop straps on the cable management arm ............................................................. 40
Installing the cable management arm ............................................................................................... 41
Converting the cable management arm for opposite side mounting ...................................................... 43
Powering up the system ............................................................................................................................ 44
Power capping ....................................................................................................................................... 44
Power capping modes ................................................................................................................... 45
Configuring a power cap ............................................................................................................... 45
Hot-plug power supply calculations ............................................................................................................ 46
Troubleshooting .......................................................................................................................... 47
Important safety information...................................................................................................................... 47
Symbols on equipment ................................................................................................................... 47
Troubleshooting resources ........................................................................................................................ 48
Contents
3
Electrostatic discharge ................................................................................................................. 49
Preventing electrostatic discharge .............................................................................................................. 49
Grounding methods to prevent electrostatic discharge .................................................................................. 49
Support and other resources ........................................................................................................ 50
Before you contact HP.............................................................................................................................. 50
HP contact information ............................................................................................................................. 50
Customer Self Repair ............................................................................................................................... 50
Regulatory information ................................................................................................................ 58
Safety and regulatory compliance ............................................................................................................. 58
Turkey RoHS material content declaration ................................................................................................... 58
Ukraine RoHS material content declaration ................................................................................................. 58
Warranty information .............................................................................................................................. 58
Environmental considerations ....................................................................................................... 59
Communications interference .................................................................................................................... 59
Preventing electrostatic discharge .............................................................................................................. 59
Grounding methods to prevent electrostatic discharge .................................................................................. 59
Acronyms and abbreviations ........................................................................................................ 61
Documentation feedback ............................................................................................................. 62
Index ......................................................................................................................................... 63
Contents
4
Planning the installation
Verifying the pallet contents
Item
Description
1
The HP ProLiant SL4500 Series chassis (3 node model
shown)
2
Nodes*
3
Drive blank*
4
Drive*
5
Power supply blank*
6
Management module
7
Power supply*
8
I/O modules*
9
System fans (5)
10
Access panel
11
Rack rails and cable management arm**
12
Documentation CD**
* The quantity depends on the configuration ordered.
** Not shown
Warnings and cautions
Planning the installation 5
WARNING: To reduce the risk of personal injury or damage to equipment, heed all warnings
and cautions throughout the installation instructions.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
•
•
•
•
•
The rack is bolted to the floor using the concrete anchor kit.
The leveling feet extend to the floor.
The full weight of the rack rests on the leveling feet.
The racks are coupled together in multiple rack installations.
Only one component is extended at a time. If more than one component is extended, a rack
might become unstable.
WARNING: The chassis is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Remove all installed components from the chassis before installing or moving the chassis.
• Use caution and get help to lift and stabilize the chassis during installation or removal,
especially when the chassis is not fastened to the rack.
WARNING: To reduce the risk of personal injury or damage to the equipment, you must
adequately support the chassis during installation and removal.
WARNING: Always use at least two people to lift the chassis into the rack. If the chassis is being
loaded into the rack above chest level, a third person must assist with aligning the chassis with the
rails while the other two people support the weight of the chassis.
WARNING: Be sure to install enclosures starting from the bottom of the rack and work your way
up the rack.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Never reach inside the chassis while the system is powered up.
• Perform service on system components only as instructed in the user documentation.
CAUTION: Always be sure that equipment is properly grounded and that you follow proper
grounding procedures before beginning any installation procedure. Improper grounding can
result in ESD damage to electronic components. For more information, refer to "Electrostatic
discharge (on page 49)."
CAUTION: When performing non-hot-plug operations, you must power down the node and/or
the system. However, it may be necessary to leave the node powered up when performing other
operations, such as hot-plug installations or troubleshooting.
Space and airflow requirements
To enable servicing and ensure adequate airflow, observe the following spatial requirements when deciding
where to install a rack:
Planning the installation 6
•
Leave a minimum clearance of 61.0 cm (24 in) in front of the rack.
•
Leave a minimum clearance of 76.2 cm (30 in) in back of the rack.
•
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the rear of another rack
or row of racks.
HP rack products draw cool air in through the front and expel warm air through the rear of the enclosure.
Therefore, the front of the rack enclosure must be adequately ventilated to enable ambient room air to enter
the enclosure, and the rear of the enclosure must be adequately ventilated to enable the warm air to escape
from the enclosure.
IMPORTANT: Do not block the ventilation openings.
If the front of the rack is not completely filled with components, the remaining gaps between the components
can cause changes in the airflow, which can adversely affect cooling within the rack. Cover these gaps with
blanking panels.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide
a 65% open area for ventilation.
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the rack in a well-ventilated,
climate-controlled environment.
The operating temperature inside the rack is always higher than the room temperature and is dependent on
the configuration of equipment in the rack. Check the TMRA for each piece of equipment before installation.
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the node or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of IT equipment by licensed electricians. This equipment is designed to operate in installations
covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of
Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the
product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
Planning the installation 7
CAUTION: Protect the node from power fluctuations and temporary interruptions with a
regulating UPS. This device protects the hardware from damage caused by power surges and
voltage spikes and keeps the node in operation during a power failure.
Grounding requirements
This equipment must be grounded properly for proper operation and safety. In the United States, you must
install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as
well as any local and regional building codes.
In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA
C22.1, Canadian Electrical Code.
In all other countries, you must install the equipment in accordance with any regional or national electrical
wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.
Furthermore, you must be sure that all power distribution devices used in the installation, such as branch
wiring and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with this equipment, HP recommends the use of a
PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that
is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are
considered suitable for this purpose. Using common power outlet strips to supply power to this equipment is
not recommended.
Planning the installation 8
Component and LED identification
Front panel components
•
1 node chassis
Item
Description
1
Node drives
2
LFF drive health LED
3
LFF drive UID
4
Drives controlled by the array controller
a. Port 1i
b. Port 2i
5
Drive display boards
6
Node VGA connector
7
Node USB connectors
8
Node Power On/Standby button and system power LED
9
Node health LED
10
Node release button
11
Node UID LED button
Component and LED identification 9
•
2 node chassis
Item
Description
1
Node 1
2
Node drives
3
LFF drive health LED
4
LFF drive UID
5
Drives controlled by node 1 P420i array controller
6
Node 2
7
Drives controlled by node 2 P420i array controller
8
Drive display boards
9
Node VGA connector
10
Node USB connectors
11
Node Power On/Standby button and system power LED
12
Node health LED
13
Node release button
14
Node UID LED button
•
3 node chassis
Item
Description
1
Node 1
Component and LED identification 10
Item
Description
2
Node drives
3
LFF drive health LED
4
LFF drive UID
5
Drives controlled by node 1 Smart Array controller
6
Node 2
7
Drives controlled by node 2 Smart Array controller
8
Node 3
9
Drives controlled by node 3 Smart Array controller
10
Drive display boards
11
Node VGA connector
12
Node USB connectors
13
Node Power On/Standby button and system power LED
14
Node health LED
15
Node release button
16
Node UID LED button
Hard drive display LEDs
LED behavior
Definition
Off
•
•
•
Drive is not installed.
Drive is not a member of any RAID volumes.
Drive is a spare drive that is inactive or has been activated but has not been
rebuilt.
Notes:
•
•
Solid green
Drive is not rebuilding.
Drive is not a volume undergoing capacity expansion.
All of the following conditions apply:
•
•
•
•
Drive is a member of a RAID volume.
Drive is not an inactive spare drive.
Drive is not in a replacement or failed state for any volume that is a member of a
RAID volume.
Drive is not currently performing I/O.
Solid green with UID
flashing
Both of the following conditions apply:
Flicker with drive activity
All of the following conditions apply:
•
•
•
•
•
•
•
Flashing at 1Hz 50% duty •
cycle
•
Drive is not failed.
Drive is selected (UID identification).
Drive is currently performing I/O activity.
Drive is a member of a RAID volume.
Drive is not in a replacement or failed state for any volumes that it is a member
of (drive is online).
Drive is not rebuilding.
Drive is not a member of a volume undergoing capacity expansion or RAID
migration.
Drive is rebuilding.
Drive is a member of a volume undergoing capacity expansion or RAID
migration.
Component and LED identification 11
LED behavior
Definition
Solid amber
Both of the following conditions apply:
Flashing amber at 1Hz
50% duty cycle
Alternating amber and
green at 1 Hz 50% duty
cycle
•
•
Drive is failed.
Drive is not selected.
All of the following conditions apply:
•
•
•
Drive is in a predictive failure state.
Drive is not failed.
Drive is not selected.
•
•
Drive is failed.
Drive is in a predictive failure state.
In either instance, the drive is selected.
Hard drive health LEDs
LED behavior
Definition
Off
System is off.
Green
Storage system health is good.
Amber
System requires service or a fault is detected. Check hard drives, hard drive
backplane, RAID controller, and system fans.
UID LEDs
LED behavior
Definition
Off
Normal operating mode
Blue flashing
Hard drive segment is selected; hard drive is in locate mode. Firmware is being
flashed.
Node front panel LEDs and buttons
Item
Description
Status
1
UID LED button
Blue = Activated
Flashing blue = System is being remotely managed or firmware
update is in progress.
Off = Deactivated
2
Node release button
—
Component and LED identification 12
Item
Description
Status
3
System Health LED
Green = Normal
Flashing amber = System degraded
Flashing red = System critical
4
Power On/Standby button
and system power LED
Green = System on
Amber = System is in Standby mode, but power is still applied.
Off = Power is not connected, or power supply has failed.
Rear panel components
•
1 node chassis
Item
Description
1
System fans
2
I/O module
3
Management module
4
Power supplies
Component and LED identification 13
•
2 node chassis
Item
Description
1
System fans
2
I/O module for node 1
3
Management module
4
Power supplies
5
I/O module for node 2
•
3 node chassis
Item
Description
1
System fans
2
I/O module for node 1
3
Management module
4
I/O module for node 2
5
Power supplies
6
I/O module for node 3
Component and LED identification 14
I/O module connectors and LEDs
•
1 Gb I/O module
Item
Description
1
Activity LED
2
1Gb connectors
3
I/O module health LED
4
Serial connector
5
Link LED
•
10 Gb I/O module
Item
Description
1
1 Gb connectors
2
I/O module health LED
3
QSFP 10 Gb Ethernet or 40Gb IB connector, depending
on configuration
4
SFP+ 10Gb Ethernet connector
Component and LED identification 15
Item
Description
5
Serial connector
6
Link LED
7
Activity LED
8
Activity LED
9
Link LED
Description
Status
Health LED
Off = I/O module is in good health.
Amber = I/O module has one of the following health
issues:
•
•
•
Thermal alarm on a mezzanine card
I/O module power has failed on one of the power
rails.
The I/O module is not fully seated in the connector.
1Gb link LED
Green = Network link
Off = No network link
1Gb activity LED
Flashing green = Network activity
Off = No network activity
10Gb/40Gb link LED Green = Network link
Off = No network link
10Gb/40Gb activity
LED
Flashing amber = Network activity
Off = No network activity
Management module connectors and LEDs
Item
Description
1
RCM connector (SL-APM)
2
Management module UID LED
3
Management module health LED
4
iLO connector
Component and LED identification 16
Item
Description
5
Reserved
Description
Status
UID LED
Blue = Activated
Flashing blue = System is being remotely managed.
Off = Deactivated
Health LED
Green = Normal
Amber = Module fault
Device bay numbering
1 node drive bay numbering
Component and LED identification 17
2 node drive bay numbering
3 node drive bay numbering
Component and LED identification 18
Power supply LED
Power LED
Status
Off
•
•
•
Green
AC is present and main 12 V output is enabled.
No AC power to power supply units. Check the AC power cord.
AC is present. Standby output is on; output is disabled.
Power supply failure (includes overvoltage and overtemperature)
Fan LED
LED color
System fan status
Off
The fan is working or power is off.
Solid amber
The fan module has failed.
Component and LED identification 19
Installation
Installation overview
To set up and install the chassis:
1.
Set up and install the rack. For more information, see the documentation that ships with the rack.
2.
Disassemble the chassis ("Disassembling the chassis" on page 20).
3.
Install the chassis into the rack ("Installing the chassis" on page 24).
4.
Install the chassis components ("Component installation" on page 29) into the chassis.
5.
Connect the chassis components ("Cabling and powering up the chassis" on page 40) in the chassis.
Disassembling the chassis
Before installing the chassis into the rack, you must disassemble the chassis. Because a fully populated
chassis can weigh up to 99.79 kg (220 lb), remove the components from the chassis to make moving and
installing the chassis easier.
1.
With the chassis still on the pallet, remove all components from the front and rear of the chassis.
a. System fans
Installation 20
b. Power supplies
Installation 21
c.
Management module. Loosen the screw securing the management module to the chassis, and then
remove the module.
d. I/O module
CAUTION: To avoid damage to the node, always support the bottom of the node when removing
it from the chassis.
Installation 22
e. Node
CAUTION: To avoid damage to the device, do not use the removal handle to carry it.
2.
Remove the access panel:
a. Release the access panel latch.
b. Slide the access panel back about 1.5 cm (0.5 in).
c.
3.
Lift and remove the access panel.
Remove all drives:
IMPORTANT: Labels are provided so that you can label the drives before installing them. If drives
are removed, they must be returned to their original locations.
a. Release the handle.
Installation 23
b. Remove the drive.
Installing the chassis
WARNING: Always use at least two people to lift the chassis into the rack. If the chassis is being
loaded into the rack above chest level, a third person must assist with aligning the chassis with the
rails while the other two people support the weight of the chassis.
WARNING: The chassis is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Remove all installed components from the chassis before installing or moving the chassis.
• Use caution and get help to lift and stabilize the chassis during installation or removal,
especially when the chassis is not fastened to the rack.
WARNING: To avoid risk of personal injury or damage to the equipment, do not stack anything
on top of rail-mounted equipment or use it as a work surface when extended from the rack.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
CAUTION: HP has not tested or validated the HP ProLiant SL4500 Series with any third-party
racks. Before installing the HP ProLiant SL4500 Series in a third-party rack, be sure to properly
scope the limitations of the rack. Before proceeding with the installation, consider the following:
• You must fully understand the static and dynamic load carrying capacity of the rack and be
sure that it can accommodate the weight of the HP ProLiant SL4500 Series.
• Be sure sufficient clearance exists for cabling, installation and removal of the chassis, and
actuation of the rack doors.
The chassis requires installation in a rack. To install the rack rails, see the Quick Deploy Rail System
Installation Instructions that ship with the rack hardware kit.
Installation 24
You can install up to seven chassis in a 36U, 1200mm deep rack. If you are installing more than one chassis,
install the first chassis in the bottom of the rack, and then install additional chassis by moving up the rack with
each subsequent chassis. Plan the rack installation carefully because it is difficult to change the location of
components after they are installed.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
•
•
•
•
•
The rack is bolted to the floor using the concrete anchor kit.
The leveling feet extend to the floor.
The full weight of the rack rests on the leveling feet.
The racks are coupled together in multiple rack installations.
Only one component is extended at a time. If more than one component is extended, a rack
might become unstable.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before installing the chassis.
To install the chassis:
1.
Fully extend the rails.
CAUTION: Be sure to keep the product parallel to the floor when installing the chassis. Tilting the
product up or down could result in damage to the rails.
Installation 25
2.
Install the chassis into the J-slot on the rails, and then pull it forward.
3.
Push in the release lever, and then install the chassis into the rack.
CAUTION: Press and hold the "Push" tab on each rail until the chassis begins to slide into the
rack. Then, release the "Push" tabs and continue to slide chassis into the rack. Failure to release
the "Push" tabs may cause damage to the rails.
Installation 26
4.
For round-hole racks, remove the guide pins and replace them with the guide pins included for
round-hole racks.
Installation 27
5.
Attach a cage nut to each side of the rack.
6.
Align the blanking panel.
7.
Secure the blanking panel to the rack.
Installation 28
Component installation
Installing a node into the chassis
Install the component as indicated.
Installing a drive
To install the component:
IMPORTANT: Labels are provided so that you can label the drives before installing them. If drives
are removed, they must be returned to their original locations.
1.
Prepare the drive.
IMPORTANT: The 3-node chassis supports up to 15 drives per backplane. Always populate
drive bays from the rear to the front starting with the highest device bay ID number. All
unpopulated drive bays require drive blanks to properly distribute air flow and cool the installed
drives.
Installation 29
2.
Install the drive.
3.
Determine the status of the drive from the drive LED definitions.
Installing a power supply
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
Installation 30
To install the component:
Insert the power supply into the device bay, and then press firmly until the power supply is seated.
Installing the system fan
To install the component:
Push in on the tabs, and then insert the system fan into the chassis.
IMPORTANT: Use the tabs to insert the system fan into the chassis. Do not push in on the system
fan grill to install it.
Installing an I/O module
Install any I/O module options before installing the I/O module into the chassis. See "I/O module options
(on page 33)."
Installation 31
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into RJ-45 connectors.
To install the component:
1.
Release the I/O handle, and then push the I/O handle down.
2.
Insert the I/O module into the chassis, and be sure it is fully seated.
3.
Push the I/O module handle up to lock it into place.
Installing a management module
To install the component:
1.
Be sure the handle is in the down position.
2.
Insert the management module into the device bay, and press firmly until the module is seated.
Installation 32
3.
Press the handle up to lock it into place.
4.
Secure the management module to the chassis.
I/O module options
Installing an expansion board
The following instructions apply to both 1Gb and 10Gb I/O module configurations.
1.
Power down the node.
2.
Disconnect any cables connected to the I/O module.
Installation 33
3.
Remove the I/O module.
4.
Remove the access panel.
5.
Remove the expansion board blank.
Installation 34
6.
Install the expansion board bracket.
7.
Install the expansion board, and then secure it with two screws.
Installation 35
8.
Attach the low profile bracket to any supported low profile option card. For a list of supported option
cards, see the QuickSpecs on the HP website (http://www.hp.com).
9.
Install the option card.
10.
Install the access panel.
11.
Install the I/O module.
12.
Connect any cables to the I/O module.
Installing the 10Gb I/O option
1.
Power down the node.
2.
Disconnect any cables connected to the I/O module.
Installation 36
3.
Remove the I/O module.
4.
Remove the access panel.
5.
If installed, remove any low profile option card.
Installation 37
6.
If installed, remove the expansion board.
7.
If installed, remove the expansion board bracket.
Installation 38
8.
Remove the Smart Array controller and battery.
9.
Install the following items on the 10Gb assembly:
a. Smart Array controller and battery
b. Expansion board bracket, if necessary
c.
Expansion board, if necessary
d. Low profile option card, if necessary
e. Access panel
10.
Install the I/O module into the chassis.
11.
Connect any cables to the I/O module.
Installation 39
Cabling and powering up the chassis
Cabling the chassis
After all system hardware is installed, cable the components. See the HP ProLiant SL Servers Site Planning
Guide on the Documentation CD or the HP website (http://www.hp.com) for additional cabling and site
planning requirements.
WARNING: To reduce the risk of electric shock or injury due to high-current electrical energy, be
sure that all power is completely disconnected at the source before beginning any power
connections to the power bus bars or power bus box.
WARNING: Be sure that all circuit breakers are locked in the off position before connecting any
power components.
CAUTION: To avoid damaging the fiber cables, do not drape cables from one side of the rack
to the other and do not run cables over a hard corner or edge.
To cable the system:
1.
Connect the network cables to the Ethernet ports on the I/O module ("I/O module connectors and LEDs"
on page 15).
2.
Connect a network cable to the iLO connector on the management module ("Management module
connectors and LEDs" on page 16).
3.
Connect a SL-APM cable to the SL-APM connector on the management module ("Management module
connectors and LEDs" on page 16).
Installing hook-and-loop straps on the cable management arm
Cabling and powering up the chassis 40
Installing the cable management arm
IMPORTANT: If you need to hinge the cable management arm on the rear right-hand side of the
rack, see the instructions in "Converting the cable management arm for opposite side mounting
(on page 43)." Perform these steps to convert the arm to a right-hand swing and install the arm on
the right side of the rack.
Cabling and powering up the chassis
41
Cabling and powering up the chassis 42
Converting the cable management arm for opposite side
mounting
The cable management arm is designed for ambidextrous implementation. You can convert the arm for
right-hand swing.
IMPORTANT: When converting the cable arm, always be sure to orient the arm with the cable
trough facing upward.
NOTE: To access some components on the rear of the product, you may need to remove the
cable management arm.
To convert the cable management arm for opposite side mounting:
1.
Press the latch to release the cable management arm and remove the cable management arm.
Cabling and powering up the chassis 43
2.
Move the cable management arm to the right rack rail and align the tab for opposite side mounting.
3.
Align and install the cable management arm on the right rack rail.
Powering up the system
1.
Connect the power cables to the power supplies.
2.
Connect the power cables to the power source (UPS or wall outlet) or to an installed PDU.
3.
Press the Power On/Standby button on the node.
Power capping
The HP ProLiant SL family of products provides a power capping feature that operates at the server enclosure
level. The capping feature can be activated using a stand-alone utility called PPIC.EXE that runs in the
environment of one of the resident servers in the chassis to be power capped. After a power cap is set for the
Cabling and powering up the chassis 44
enclosure, all the resident servers in the enclosure will have the same uniform power cap applied to them until
the cap is either modified or canceled.
With Insight Display, the enclosure-level power capping feature can be expanded without the need to use the
PPIC.EXE utility. A global power cap can be applied to all enclosures with one Insight Display command, or
different caps can be applied to user-defined groups by using flexible zones within the same rack.
NOTE: HP recommends configuring the Insight Display so that it controls only one rack.
Power capping modes
The following Power Management modes are standard and are configurable in the power management
controller:
•
Mode 0: No Redundancy
All power-capping is disabled. This mode can be used to minimize any possible performance impact of
power-capping logic.
•
Mode 1: Max Performance with Redundancy
This is the default power capping mode. This mode allows the maximum number of nodes to run by
engaging power-capping if the power draw from the chassis attempts to exceed the load supported by
the active power supplies. In this mode, the system is expected to survive an unexpected power loss to
one of the power supplies.
•
Mode 2: Full AC/DC Redundancy Mode
Power-capping is enforced such that system has N+1 power redundancy. In this mode, the system
should see no performance degradation because of a power supply loss.
•
Mode 3: User Configurable Mode
The user can specify a valid power cap value from a pre-defined range. A cap cannot be set below a
minimum or above a maximum. The cap includes all server nodes, fans, and drives. User configurable
mode requires an iLO Scale Out or iLO Advanced license.
Configuring a power cap
To configure power capping, you can use the following utilities:
•
HP ProLiant Power Interface Control Utility
PPIC is a standalone utility that runs on a single server within the enclosure. For more information, see
the HP ProLiant Power Interface Control (PPIC) Utility User Guide on the HP website
(http://www.hp.com/support/PPIC_UG_en).
•
HP ProLiant SL Advanced Power Manager
SL-APM is a rack level device that can control power caps for all enclosures in the rack. For more
information, see the HP ProLiant SL Advanced Power Manager User Guide on the HP website
(http://www.hp.com/support/SLAPM_UG_en).
Setting the chassis power cap mode with the PPIC utility
1.
Download and install the HP ProLiant Power Interface Control Utility from the HP website
(http://www.hp.com/go/hpsc).
Cabling and powering up the chassis 45
2.
Log in to the node, and then run the PPIC utility.
3.
To set the power capacity mode, perform one of the following steps:
o
To set mode 0, 1, and 2, enter the following command at the prompt:
-s -mmode
The following example sets the power capacity to mode 0:
-s -m0
o
To set mode 3, enter the following command at the prompt:
-s -mmode -lpower
The following example sets the power capacity to mode 3 with a 1500W maximum power limit:
-s -m3 -l1500
Power capping modes (on page 45) show the valid values for mode. Power is required when setting Power
Control Configuration to User Configurable.
For more information, see the HP ProLiant Power Interface Control (PPIC) Utility User Guide on the HP website
(http://www.hp.com/support/PPIC_UG_en).
Setting the chassis power cap mode with SL-APM
1.
Log in to SL-APM:
a. When the system boots, a Login prompt appears.
b. At the prompt, enter Administrator.
2.
Before setting the power cap, enter the following command to review the power baseline:
>show power baseline
The information displayed provides the minimum cap value, the maximum cap value, and the chassis
that meet the requirements for power capping.
3.
To set the power cap for eligible chassis connected to the SL-APM, enter the following command at the
prompt:
>SET POWER CAP<wattage>|NONE[zone_name]
The wattage value, if provided, represents the total wattage to be allocated among all the chassis that
are part of the baseline or partial baseline of a zone, if specified. This value is divided by the total
maximum wattage established by the baseline to calculate a percentage cap value. This percentage is
then multiplied against each chassis maximum wattage value to arrive at an appropriate cap value for
that individual chassis.
If NONE is specified instead of a cap wattage value, then SL-APM removes all (or the specified zone) of
the power caps.
To remove baseline data from the EEPROM and to remove the power cap setting, enter the following
command:
>SET POWER BASELINE NONE
After this command is issued, the only way to re-establish a power baseline is to issue the SET POWER
BASELINE command. The system returns to the default power cap mode (mode 1).
Hot-plug power supply calculations
For hot-plug power supply specifications and calculators to determine electrical and heat loading for the
server, see the HP Power Advisor website (http://www.hp.com/go/hppoweradvisor).
Cabling and powering up the chassis 46
Troubleshooting
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates HP systems and peripherals that contain assemblies and
components that are sensitive to electrostatic discharge. Carefully observe the
precautions and recommended procedures in this document to prevent component
damage from static electricity.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
99.79
220
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
Troubleshooting
47
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
completely disconnect power from the system.
Troubleshooting resources
The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving
common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades. To view the guide, select a language:
•
English (http://www.hp.com/support/ProLiant_TSG_v1_en)
•
French (http://www.hp.com/support/ProLiant_TSG_v1_fr)
•
Spanish (http://www.hp.com/support/ProLiant_TSG_v1_sp)
•
German (http://www.hp.com/support/ProLiant_TSG_v1_gr)
•
Japanese (http://www.hp.com/support/ProLiant_TSG_v1_jp)
•
Simplified Chinese (http://www.hp.com/support/ProLiant_TSG_v1_sc)
The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages
and information to assist with interpreting and resolving error messages on ProLiant servers and server
blades. To view the guide, select a language:
•
English (http://www.hp.com/support/ProLiant_EMG_v1_en)
•
French (http://www.hp.com/support/ProLiant_EMG_v1_fr)
•
Spanish (http://www.hp.com/support/ProLiant_EMG_v1_sp)
•
German (http://www.hp.com/support/ProLiant_EMG_v1_gr)
•
Japanese (http://www.hp.com/support/ProLiant_EMG_v1_jp)
•
Simplified Chinese (http://www.hp.com/support/ProLiant_EMG_v1_sc)
Troubleshooting
48
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
Use conductive field service tools.
•
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge
49
Support and other resources
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log (HP ProLiant Gen8 or later products)
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
website (http://www.hp.com/go/ilo/docs).
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
(http://www.hp.com/go/OAlog).
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
(http://www.hp.com/go/assistance).
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website,
call 1-800-633-3600. For more information about Care Packs, see the HP website
(http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
Support and other resources
50
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Support and other resources
51
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
Support and other resources
52
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
Support and other resources
53
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
Support and other resources
54
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).
Support and other resources
55
Support and other resources
56
Support and other resources
57
Regulatory information
Safety and regulatory compliance
For safety, environmental, and regulatory information, see Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at the HP website
(http://www.hp.com/support/Safety-Compliance-EnterpriseProducts).
Turkey RoHS material content declaration
Ukraine RoHS material content declaration
Warranty information
HP ProLiant and X86 Servers and Options (http://www.hp.com/support/ProLiantServers-Warranties)
HP Enterprise Servers (http://www.hp.com/support/EnterpriseServers-Warranties)
HP Storage Products (http://www.hp.com/support/Storage-Warranties)
HP Networking Products (http://www.hp.com/support/Networking-Warranties)
Regulatory information 58
Environmental considerations
Communications interference
HP system compliance tests are conducted with HP supported peripheral devices and shielded cables, such
as those received with the system. The system meets interference requirements of all countries in which it is
sold. These requirements provide reasonable protection against interference with radio and television
communications.
Installing and using the system in strict accordance with HP instructions minimizes the chances that the system
might cause radio or television interference. However, HP does not guarantee that the system does not
interfere with radio and television reception.
Take these precautions:
•
Use only shielded cables.
•
Install and route the cables according to the instructions provided.
•
Ensure that all cable connector screws are firmly tightened.
•
Use only HP supported peripheral devices.
•
Before system operation, ensure that all panels and cover plates are in place and secure.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
Environmental considerations
59
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
Use conductive field service tools.
•
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Environmental considerations
60
Acronyms and abbreviations
CSA
Canadian Standards Association
CSR
Customer Self Repair
ESD
electrostatic discharge
IEC
International Electrotechnical Commission
PDU
power distribution unit
TMRA
recommended ambient operating temperature
UID
unit identification
UPS
uninterruptible power system
USB
universal serial bus
Acronyms and abbreviations
61
Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation,
send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com).
Include the document title and part number, version number, or the URL when submitting your feedback.
Documentation feedback
62
Index
1
F
10Gb I/O option, installing 36
fan LED 19
fans, installing 31
Federal Communications Commission (FCC)
notice 58
A
airflow requirements 5, 6
authorized reseller 50
B
battery replacement notice 58
BSMI notice 58
C
cable configuration 40
cable management arm 41, 43
cables 40
cables, overview 40
cabling 40
Canadian notice 58
chassis, installing server 29
components, identification 9, 12, 13, 17
connectors, I/O module 15
connectors, management module 16
contents 5
CSR (customer self repair) 50
customer self repair (CSR) 50
D
Declaration of Conformity 58
diagnosing problems 47
disassembling the enclosure 20
E
electrical grounding requirements 8
electrostatic discharge 49
enclosure, disassembling 20
environmental considerations 59
European Union notice 58
expansion board 33
expansion board options 33
G
grounding methods 49
grounding requirements 8
H
hard drive LEDs 11
hot-plug power supply calculations 46
HP technical support 50
HP, contacting 50
I
I/O module 31
I/O module connectors 15
I/O module LEDs 15
Important Safety Information document 47
installation overview 5, 20
installing components 29
installing fans 31
J
Japanese notice 58
L
LED identification 9
LED, fan 19
LEDs 9
LEDs, hard drive 11
LEDs, I/O module 15
LEDs, management module 16
LEDs, power supply 19
M
management module 32
Index
63
management module connectors 16
management module LEDs 16
minimum requirements 7, 8
modifications, FCC notice 58
N
node release button 9
O
overview of installation process 20
P
PDU (power distribution unit) 8
phone numbers 50
power distribution unit (PDU) 8
power requirements 7
power supplies 30
power supply LEDs 19
powering up 44
powering up the enclosure 40
preparation procedures 5
problem diagnosis 47
T
Taiwan battery recycling notice 58
technical support 50
telephone numbers 50
temperature requirements 7
TMRA (recommended ambient operating
temperature) 7
troubleshooting 47, 48
troubleshooting resources 48
U
uninterruptible power supply (UPS) 7
UPS (uninterruptible power supply) 7
R
rack installation 24
rack stability 5
rack warnings 5
regulatory compliance identification numbers 58
regulatory compliance information 58
regulatory compliance notices 58
requirements, airflow 5, 6
requirements, electrical grounding 8
requirements, minimum 7, 8
requirements, power 7
requirements, space 5, 6
requirements, temperature 7
S
safety considerations 47, 49, 58
series number 58
server, installation 29
shipping carton contents 5
space requirements 5, 6
specifications 6, 7, 8, 46
static electricity 49
support 50
supported servers 47
symbols on equipment 47
Index
64
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