Connecting and Activating your DTA Mini Box and

ConnectingandActivatingyourDTAMiniBox
andTroubleshooting
WhatisincludedintheDTAMiniBoxShipment?
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ThefollowingitemsareincludedineachDTAShipment:
o
DTAMiniBox
o
PowerCord
o
3footHDMIcable
o
3footCoaxialcable
o
AdhesiveVelcroformounting
o
RemoteControlwithbatteries
o
InstructionManual
HowtoInstalltheDTAMiniBox?
DTAMiniBoxActivation
YoucanactivatetheirDTAin1of2ways:
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o
Onlineatwww.brctv.com/alldigital.Thecustomerwillselecttheoptionto“ActivateNow”.The
customerwillthenbepromptedtologintotheirMyBlueRidgeaccounttoactivatetheirDTA’s.
o
Bycalling800-222-5377andpressingoption8toActivatetheirDTAMiniBox.PleashaveyourBlue
RidgeAccountnumberand4digitpinnumberorlast4digitsofyoursocialsecuritynumber.
DTATroubleshooting
DTATroubleshootingSteps:
1. “DoyouhaveyourDTAMiniBoxconnectedyet?”
• Ifyes,continuetoStep3
§ Ifno,isyourtelevisionisHDMIcompatibleornot.
§ IfusingHDMI,locatethecoaxialconnectioncomingfromtheirwallorfloor
thatmaybegoingintotheirtelevision.Youwillwanttounscrewthat
coaxialandconnectittotheCableInontheDTA.Youwillthenusethe
HDMIcableprovidedtoconnecttheHDMIontheDTAtotheHDMIonthe
television.Youwillthenwanttomakesureyourtelevisionissettothe
correctHDMIinput.Finally,plugtheDTApowercordintotheDTAandthe
electricaloutlet.
§ IfusingCoaxial,locatethecoaxialconnectioncomingfromyourwallor
floorthatmaybegoingintotheirtelevision.Youwillwanttounscrewthat
coaxialandconnectittotheCableInontheDTA.ThenusetheCoaxial
cableprovidedtoconnectfromthe“ToTV”ontheDTAtothe“CableIn”on
thetelevision.ConfirmifthechannelswitchontheDTAison3or4.
Finally,plugtheDTApowercordintotheDTAandtheelectricaloutlet.
2. “Whatmessagedoyouseeonyourtelevisionscreen?”
• IfyouseeamessagethatsaysNoSignalorablack/bluescreen,followthese
instructions:
§ AreyouconnectingtheDTAtotheTelevisionusingtheCoaxialcableorthe
HDMIcable.?
§ Next,verifywhatinputtheirtelevisionison.
o IfusingCoaxialthenyoushouldbeonTVandchannel3or4.
o IfusingHDMIthenyoushouldbeonthecorrespondingHDMIinput
basedonwhatHDMIportwasusedonthetelevision.
§ DoyouhaveaVCRconnectedandturnedon?AVCRpoweredonandnot
settochannel3canproduceablueorblackscreenpreventingthecable
signalfromgettingtotheTVcorrectly.
§ Ifchangingtheinputsdoesnotcorrecttheissue,gobacktoStep2to
confirmconnections.
§ Ifyouseeamessagethatstatesto“Activate”,“ServiceInterruption/Temp
OffAir”,or“CalltoSubscribe”thenpleaseunplugthepowercordfromthe
backoftheDTAfor10secondsandthenplugitbackin.
ConnectionsfromDTAMiniBoxtoTelevision(usingCoaxial)
Ifusingacoaxialconnection,thecustomer’stelevisionshouldbeontheTVInputandturnedtoChannel3or4
dependingontheChannelswitchonthebackoftheirDTA
ConnectionsfromDTAMiniBoxtoTelevisionincludingVCR
Ifusingacoaxialconnection,thecustomer’stelevisionshouldbeontheTVInputandturnedtoChannel3or4
dependingontheChannelswitchonthebackoftheirDTA
IfacustomerchoosestoconnectaVCRwiththeirDTAminibox,thesetupwouldbeasshownabove.
IfthecustomerwouldliketorecordusingtheirVCR,theywillneedtosetuptherecordingsimilartoadigital
box.MeaningthattheVCRshouldbeprogrammedtorecordChannel3or4(dependingontheswitch)and
thentheDTAminiboxwillneedtostayonthechannelthatthecustomerwouldliketorecord.
ConnectionsfromDTAMiniBoxtoTelevision(usingHDMI)
IfusinganHDMIconnection,thecustomer’stelevisionshouldbeontheproperHDMIinputdependingonhowthey
connectedtheirDTA.
RemoteControl
HowtoProgramyourRemoteControltoyourTelevision:
1.
2.
3.
4.
HaveDTAwithinsightoftheremotecontrolduringprogramming
Findthemanufacturer’scodeforthecustomer’sTVbrand
TurnonyourTVandDTAMiniBox
Onyourremote,pressandholdtheSetupbuttonuntiltheLEDindicatorchangesfromredtogreenon
theremotecontrol.Whilethelightstaysgreen,havethecustomerenterthe5digitcodeandwatch
forthelighttoblinkgreentwiceafterenteringthecode.
5. PresstheTVPowerbuttonimmediatelyontheremotecontrol.IftheTVturnsoff,youknowthecode
hasbeenaccepted.TurntheTVbackonandmakesurethattheVOL+/-andMutebuttonsalsowork.
Ifso,programmingiscomplete.
6. Ifnot,repeatthesestepswitheachofthemanufacturer’scodesthatwerefound.Ifyoustillcan’tfind
acodethatworks,trythe‘SearchMethod’listed.
IfRemoteProgrammingisunsuccessful,attempttoResetTVProgramming,thenproceed
withthestepslistedabovetoProgramyourRemoteControltoyourTelevision:
(ResetsonlyTVprogramming)
1. PressandholdtheSetupbuttonforthreesecondsuntiltheLEDIndicatorturnsgreenontheremote
control
2. Enter9-8-6ontheremotecontrol
3. TheLEDIndicatorwillblinkgreentwiceontheremotecontrol
RemoteProgramming–SearchMethod:
1. TurnonyourTV
2. Onyourremote,pressandholdtheSetupbuttonuntiltheLEDindicatorchangesfromredtogreenon
theremotecontrol
3. Whilethelightstaysgreen,PresstheYellowAbutton
4. PresstheChannel^buttonmultipletimesuntiltheTVturnsoff
5. AftertheTVturnsoff,pressSetup
6. SuccessfulTVIRcodestorageisindicatedby2greenblinksontheremotecontrol
Note:IfyoupresstheChannel^buttonagainaftertheTVturnsoff,youwillnotbeabletogobacktothat
code.Youwillneedtobegintheprogrammingmethodfromthebeginningagain.
HowtoPairaRemoteControltoaDTA(RF):
1. EnsurethatyouhavelineofsightoftheDTAMiniBoxduringthepairingprocess
2. PresstheMenubutton
3.
4.
5.
6.
SelectRemoteControlandthenselectRemoteControlPairing
PressandholdtheSetupbuttonuntiltheLEDIndicatorturnsgreenontheremotecontrol
PresstheMenubutton.Pleaseallowafewsecondsforthemenutodisplay.
Proceedbyenteringthepairingcodedisplayedinblueonthepairingcodepop-upscreen.Thiscodeis
randomlygenerated.
Note:Ifyoudon’tseeapairingcodescreen,repeatsteps1and2.
HowtoUn-PairaRemoteControlfromaDTA:
(UsedtotakearemotecontroloutofRFmode)
1. PressandholdtheSetupbuttonforthreesecondsuntiltheLEDIndicatorturnsgreenontheremote
control
2. Enter9-8-7ontheremotecontrol
3. TheLEDIndicatorwillblinkgreentwiceontheremotecontrol
HowtoResetTVProgramming:
(ResetsonlyTVprogramming)
1. PressandholdtheSetupbuttonforthreesecondsuntiltheLEDIndicatorturnsgreenontheremote
control
2. Enter9-8-6ontheremotecontrol
3. TheLEDIndicatorwillblinkgreentwiceontheremotecontrol
HowtoFactoryResettheRemoteControl:
(Onlytobeusedifremotecontrolisnotfunctioningproperly.WillresetTVprogrammingandRFpairing)
1. PressandholdtheSetupbuttonforthreesecondsuntiltheLEDIndicatorturnsgreenontheremote
control
2. Enter9-8-1ontheremotecontrol
3. TheLEDIndicatorwillblinkgreentwiceontheremotecontrol
4. ThenproceedwithTVProgrammingandPairingtotheDTA
VolumeControlCommandsthroughDTAMiniBox:
(UsedtoallowvolumecontrolthroughDTAifnoTVprogrammingcodeisavailable)
1. PressandholdSetupbuttonuntiltheLEDindicatorturnsgreenontheremotecontrol
2. Pressthevolumedownbutton
VolumeControlCommandsthroughTV:
(UsedtobringvolumecontrolbacktotheTVifcurrentlyusingvolumethroughDTA)
1. PressandholdSetupbuttonuntiltheLEDindicatorturnsgreenontheremotecontrol
2. Pressthevolumeupbutton
DTAMiniBoxwon’tpoweron:
1. ConfirmthatthepowercordisconnectedtotheDTAMiniBoxandtheACwalloutlet
2. IftheDTAMiniBoxisconnectedtoanotheruntil(suchasaswitchedoutletorDVDplayer),verifythat
theunitpoweredon.
AspectRatio(barsonscreen):
Ifacustomerstatesthattheyareunhappywiththebarsontheirscreen,havethecustomerlookforaFormat
orAspectRatioontheirTVremotecontrol.Thismaycorrecttheissueonsomeorallchannels.However,
ultimatelyifaprogramisnotbeingbroadcastinHDthenthecustomerwillcontinuetoseethosebarsonthe
screen.Ifthecustomerdoesnotlikethis,pleaseadvisethemthattheycanswitchtousingtheircoaxial
connectionfromtheDTAtothetelevision.
NoPictureonTVwithDTAMiniBox:
1. TryanotherchannelorenteryourPINcode,thischannelmayberestrictedfromviewing
2. VerifythatyourTVismatchingthesettingontheDTAMiniBox.Forinstance,ifyou’reconnected
usingthecoaxialjumpercable,makesureyouhavethesamechannelselectedontheTVand3/4
switchonthebackoftheDTAMiniBox.IfusingtheHDMIconnection,verifythatyouareonthe
correctHDMIinput.
3. Confirmthatallcableconnections,includingyourcoaxialcableissecurelytightenedontoboththe
cablewalloutletandtheINPUTportofyourDTAMiniBox.Verifythatallvideocablesbetweenthe
DTAMiniBoxandtheTVarefirmlyconnected.
4. IftheDTAMiniBoxvideooutputisconnectedtoahometheaterunit,verifythatthehometheater
unitispoweredonandsettotheappropriateinputsource.
NoSoundonTVwithDTAMiniBox:
1. VerifythattheMUTEbuttonontheremotecontrolhasnotbeenpressed;trypressingtheMUTE
buttontorestoresoundforboththeDTAMiniBoxandtelevision.
1. VerifythatthevolumeontheDTAMiniBoxisnotturneddown.PressthevolumeupontheDTAMini
Boxremotecontrol.Volumelevelwillbedisplayedonthebottomofthescreen.
2. VerifythattheSAPfeaturehasnotbeenturnedon.Pressthe‘A’buttonontheDTAMiniBoxremote
controltoseeifthatrestoressound.Ifnot,pressthe‘A’buttonagain.
3. Ifthecustomer’sremotecontrolwasrecentlypairedtotheDTAMiniBox,youmayneedtoresetthe
remotecontrol,andthenturnthevolumeallthewayup,beforefinallyreprogrammingtheremote
controltothetelevision.
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