HT2000W Satellite Modem Installation Guide

HT2000W Satellite Modem
Installation Guide
1041263-0001
Revision A
February 20, 2017
11717 Exploration Lane, Germantown, MD 20876
Phone (301) 428-5500 Fax (301) 428-1868/2830
Copyright © 2017 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any means
without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not be liable
for errors contained herein. The information in this document is subject to change without
notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose.
Trademarks
HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All
other trademarks are the property of their respective owners.
Contents
Contents ................................................................................................. 3
Understanding safety alert messages .................................................... 7
Messages concerning personal injury.................................................................... 7
Messages concerning property damage ................................................................ 7
Safety symbols ....................................................................................................... 8
Additional symbols ........................................................................................... 8
Chapter 1
Satellite modem overview ...................................................................... 9
Introduction ........................................................................................................... 9
Terminology ........................................................................................................... 9
Scope.................................................................................................................... 10
Audience .............................................................................................................. 10
Overview of tasks................................................................................................. 10
Chapter 2
Preparing for installation...................................................................... 11
Installation summary ........................................................................................... 11
Preparing for the installation.......................................................................... 11
Installation checklist ............................................................................................ 12
IFL cables......................................................................................................... 12
Connectors and connections .......................................................................... 12
Items required for installation ............................................................................. 13
Additional information ................................................................................... 13
Additional equipment ..................................................................................... 14
Conducting a site survey ...................................................................................... 14
Power supply information ................................................................................... 14
Computer and networking requirements ............................................................ 15
Computer requirements ................................................................................. 15
Related components ............................................................................................ 16
Antenna .......................................................................................................... 16
IFL cable .......................................................................................................... 17
Labeling the IFL cable ..................................................................................... 17
Hub or similar network device........................................................................ 17
Instructions for related components .............................................................. 17
Chapter 3
Installing the satellite modem ............................................................. 19
Prerequisites for installing the modem .......................................................... 19
Selecting the modem installation location .......................................................... 19
Ventilation and heat sources .......................................................................... 19
Powering up the modem ..................................................................................... 20
Clearing the cache................................................................................................ 22
Clearing the cache in Internet Explorer .......................................................... 22
Contents
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3
Clearing the cache in Mozilla FireFox ............................................................. 23
Connecting the laptop ......................................................................................... 24
Overview of entering installation parameters..................................................... 24
Entering installation parameters ......................................................................... 27
Chapter 4
Installing outdoor equipment and antenna pointing ........................... 29
Installing the IFL cable ......................................................................................... 29
Routing and connecting the IFL cable............................................................. 29
IFL grounding requirement ............................................................................. 30
Labeling the IFL cable ..................................................................................... 30
Pointing the antenna ........................................................................................... 31
Pointing validation .......................................................................................... 32
Ranging ........................................................................................................... 32
Chapter 5
Registering and commissioning the satellite modem .......................... 35
Prerequisites for commissioning ......................................................................... 35
Monitoring the commissioning process .............................................................. 35
Chapter 6
Validating the installation .................................................................... 37
A quick look at the validation procedure............................................................. 37
Chapter 7
Activating the terminal ......................................................................... 43
Chapter 8
Activating the HughesNet service ........................................................ 47
Validating downloaded files ................................................................................ 47
Service activation prerequisites ..................................................................... 49
Connecting the satellite modem to the customer’s computer ...................... 49
Activation procedure ...................................................................................... 49
Service activation options .............................................................................. 55
Chapter 9
System Control Center.......................................................................... 59
Accessing the System Control Center .................................................................. 59
System Control Center home page ...................................................................... 59
Indicator links ................................................................................................. 61
Parameters bar ............................................................................................... 62
Center panel text links and information......................................................... 62
HELP area ........................................................................................................ 63
Side panel ....................................................................................................... 63
Small icon on System Control Center screens (Advanced Pages) .................. 64
Status and information screens ...................................................................... 64
System Status page .............................................................................................. 65
System Information page..................................................................................... 65
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Chapter 10
Wi-Fi Configuration .............................................................................. 67
Getting Connected for the First Time .................................................................. 67
Connecting via Ethernet ................................................................................. 67
Connecting via Wi-Fi with WPA Password...................................................... 67
Connecting via Wi-Fi with WPS setup............................................................. 67
Basic Setup ........................................................................................................... 68
Logging into your HT2000W’s Wi-Fi configuration page ................................ 68
Changing the administrator password ........................................................... 68
Changing your Wi-Fi networks’ names and security settings......................... 69
Enabling Guest Networks ............................................................................... 70
Rebooting your HT2000W .............................................................................. 71
Advanced Settings................................................................................................ 72
Wireless .......................................................................................................... 73
LAN.................................................................................................................. 75
DNS ................................................................................................................. 77
Firewall ........................................................................................................... 77
NAT ................................................................................................................. 80
QoS ................................................................................................................. 82
Routing............................................................................................................ 83
IPv6 ................................................................................................................. 85
Chapter 11
LEDS...................................................................................................... 87
Front panel LEDs .................................................................................................. 87
LAN port LEDs ...................................................................................................... 89
Chapter 12
Advanced pages .................................................................................... 91
Accessing the Advanced Pages ............................................................................ 91
Expanding and collapsing menus ......................................................................... 92
Opening the Installation sub-menu ..................................................................... 93
State codes........................................................................................................... 94
Appendix A
Specifications ....................................................................................... 97
HT2000W modem specifications ......................................................................... 97
Appendix B
Standards.............................................................................................. 99
Repairs in Canada ................................................................................................ 99
Electromagnetic interference (EMI) .................................................................... 99
FCC Part 15 ................................................................................................... 100
Canada Class B warning ................................................................................ 100
Acronyms ............................................................................................ 101
Index .................................................................................................. 103
Contents
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to
avoid them. These messages are identified by the signal words DANGER, WARNING,
CAUTION, or NOTICE, as illustrated below. To avoid possible property damage,
personal injury, or in some cases possible death, read and comply with all safety
alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could
result in personal injury or in some cases death, as explained below. Each of these
signal words indicates the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not avoided, will
result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided,
could result in minor or moderate injury.
Messages concerning property damage
A NOTICE concerns property damage only.
NOTICE is used for advisory messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results—but not
personal injury.
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Safety symbols
The generic safety alert symbol
calls attention to a potential personal injury hazard. It appears next to the DANGER,
WARNING, and CAUTION signal words as part of the signal word label. Other
symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific
type of hazard (for example, fire or electric shock). If other hazard symbols are used
in this document they are identified in this section.
Additional symbols
This document uses the following hazard symbols:
Indicates a safety message that concerns a potential electric
shock hazard.
Do not connect the power supply to the satellite modem, or connect the
power supply to a power source until you are instructed to do so.
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Understanding safety alert messages
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Chapter 1
Satellite modem overview
Introduction
The HT2000W satellite modem provides Internet service by connecting a computer
to a Ka-band bent-pipe satellite network. The modem’s Ethernet port connects to a
computer or local area network (LAN). Figure 1 shows the HT2000W from the front
and back.
Figure 1: HT2000W satellite modem front and back
Terminology
In this installation guide:
• Satellite modem and modem both refer to the HT2000W satellite modem.
• Installer Support refers to organizations that provide assistance to
professional installers of Hughes satellite equipment. If you do not know who
provides your support, contact Hughes dealer services.
Chapter 1 • Satellite modem overview
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Scope
This installation guide explains how to install, commission, and activate the
HT2000W satellite modem. It also contains reference information to assist you in
this process.
Audience
This guide is intended for professional installers. It may also be useful for:
• Trainers who train installers
• Call center operators who respond to customers' calls
Overview of tasks
Figure 2 gives an overview of the installation, commissioning, and activation tasks.
Each task may be composed of numerous subtasks.
Figure 2: Summary of tasks
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Chapter 2
Preparing for installation
This chapter describes preparations for installing the satellite modem. Review this
information before you install the satellite modem, antenna assembly, antenna
mount, or inter-facility link (IFL) cable.
To install the satellite modem, you need the Installation Reference Sheet, which
contains installation parameters and other information specific to your site. Print
the Installation Reference Sheet from your installation support web site.
Installation summary
The satellite modem is the small indoor unit (IDU). The outdoor unit (ODU) includes
the antenna and radio assembly. An IFL cable connects the indoor unit to the
outdoor unit, as shown in Figure 3.
Figure 3: Satellite modem and related components
Preparing for the installation
• Make sure you have all items required for installation, including the
Installation Reference Sheet, all equipment to be installed, and required tools
for the outdoor equipment.
• Make sure the customer's computer meets the requirements listed in
Computer and networking requirements on page 15.
• Conduct a site survey.
• Assemble and install the antenna and radio as instructed in the antenna
installation guide.
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Installing the satellite modem
Connect the IFL cable.
•
•
•
•
Clear your cache of your Web browser.
Connect the modem to your laptop.
Connect the power supply.
Power up the modem and observe the LEDs to verify normal operation.
Commissioning the modem and pointing the antenna
• Upload the sbc.cfg file (if you are instructed to upload it).
• Enter the parameters.
• Point the antenna.
• Register the satellite modem.
Completing the installation
• Run OVT (Onsite Validation Tool).
• Connect the modem to the customer's computer for activation.
• Confirm that the customer can connect to the Web.
Installation checklist
To help ensure a successful installation, pay careful attention to the items listed
below as you install the satellite modem, antenna, and the IFL cable.
IFL cables
• For specific cable information see Table 2: Related installation documents.
• Use only Hughes-approved cables.
• Do not exceed maximum length for the outdoor unit (ODU) type, cable type,
and cable part number.
• Do not exceed the cable bend radius.
• Properly terminate cables.
Connectors and connections
Use only connector types approved for cable type used. Check all connections for
tightness.
Outdoors
• Make sure F connectors connected to the radio assembly are tightened to 20
inch-lb torque.
• Carefully follow waterproofing procedures, using dielectric grease and
Hughes-approved weatherproof tape.
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Power source
Before connecting the modem power supply to the AC power source, use an AC
outlet tester to verify that the outlet is wired correctly. Wiring problems may
include:
•
•
•
•
Hot and neutral wires reversed
Neutral and ground wires reversed
Open ground (incomplete connection)
Open neutral (incomplete connection)
If the outlet is wired improperly, notify the customer you are not permitted to
connect the system to a faulty outlet. Do not proceed with installation until a
properly wired outlet is provided.
Check neutral-ground (N-G) voltage
With a digital multimeter set to AC voltage, measure the voltage between neutral
and ground at the AC power outlet. If the N-G voltage measures 2 VAC or greater,
advise the customer to have an electrician evaluate the electrical power outlet. N-G
voltages may have a negative impact on the performance of electronic equipment.
Grounding (modem, antenna, radio, and IFL)
• Adhere to Hughes grounding requirements.
• Use only approved ground wires, ground blocks, lugs, and clamps.
• For detailed information refer to the appropriate FSB, as listed in Table 2.
Items required for installation
To install the HT2000W satellite modem, you need:
•
•
•
•
•
•
•
HT2000W satellite modem
Power supply (provided in the shipping carton)
Surge protector (recommended), provided by the customer
Cat-5 Ethernet cable
sbc.cfg file (if you are instructed to upload it)
Installation Reference Sheet (provided to you)
Welcome to the HughesNet Quick Start Guide (1039433-0001) (to give to the
customer)
Additional information
• sbc.cfg file – If needed, you can download the most current sbc.cfg file from
your installation support web site.
• SAN and PIN – Identification numbers are required to register the satellite
modem. Customers who purchased their system from a Hughes retail channel
in the United States or Canada receive an order confirmation e-mail
containing their site account number (SAN) and personal identification
number (PIN).
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Additional equipment
• Antenna
• Hughes DiSEqC antenna pointing tool (DAPT2)
• IFL cable, cable connectors, and ground blocks
For more information on these items, see Related components on page 16.
No tools are required to install the modem. For tools needed to install the antenna
mount and antenna and point the antenna, see:
• Antenna Site Preparation and Mount Installation Guide (1035678-0001)
• The installation guide for the antenna model you are installing
Conducting a site survey
Survey the customer site to confirm that the location meets the requirements for
installation of the satellite modem. For complete site survey information, including
site requirements, see the Antenna Site Preparation and Mount Installation Guide
(1035678-0001).
The key site survey tasks related to installation of the satellite modem are:
1. Ensure there is an unobstructed line of sight to the satellite specified on the
Installation Reference Sheet.
2. Review the Installation Reference Sheet for site-specific instructions.
Power supply information
The satellite modem shipping carton contains the power supply information. Figure
4 shows a sample power supply.
Figure 4: AC power supply
Before proceeding, make sure you have the correct power supply. Check the part
number on the power supply as listed in Table 1 on page 15.
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•
•
•
•
Always use the power supply provided with the satellite modem. The
modem's performance may suffer if the wrong power supply is used.
Connect the AC/DC power supply to a 110 Voltage Alternating Current
(VAC) three-wired grounded outlet. A suitable surge protector is
recommended to protect the satellite modem from possible damage
due to power surges.
Always connect the DC power cord to the HT2000W rear panel before
applying power to the power supply. If you apply power to the power
supply and then connect the DC power cord, the satellite modem may
not perform properly and could be damaged.
Observe the power standards and requirements of the country where
it is installed.
If there is any reason to remove power from the satellite modem, always
unplug the AC power cord from the power source (power outlet, power strip,
or surge protector). Do not remove the DC power cord from the modem's rear
panel. Doing so could result in an electrical shock or damage the modem.
When you re-apply power to the modem, plug the AC power cord into the power
source.
Table 1: Power supply specifications
Power supply type
AC/DC, Ravel 75 W
P/N 1504941-0001
Description
HT2000W satellite
router with 1 W radio
only
Electrical requirements
Input line voltage: 100 - 130 V,
1.5 A maximum
Input line frequency: 60 Hz AC
Rated output power: 75 W
Computer and networking requirements
This section lists the requirements for the computer or other device, network, and
browser to be used with the satellite modem.
Computer requirements
The HT2000W satellite modem can be used with any device that supports Internet
Protocol (IP) and has a 10/100 BaseT Ethernet LAN port. Typically, the modem is
connected to a customer's computer. However, the HT2000W is self-hosted; it does
not require a computer for any of its functions.
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Requirements for the computer to be used with the satellite modem are the same
for the laptop computer you use to install the modem. The computer should meet
the minimum requirements specified by the computer operating system
manufacturer and the following networking and browser requirements. Make sure
your laptop is configured to support DHCP.
Note: The satellite modem can be used with a Mac computer that meets these
requirements, but Mac computers are not supported as a tool for installing the
satellite modem.
Networking and Internet browser requirements
• Ethernet port
• Ethernet Network interface card (NIC) installed on at least one computer,
10/100 BaseT
• Ethernet cable (provided)
• A web browser such as Internet Explorer with proxy settings disabled
Connecting a network – If the customer wants to connect a network to the satellite
modem, this requires an Ethernet hub or other such device. The customer must
supply and configure the hub and cables. Required IP address information is
obtained during commissioning.
Related components
Antenna
You must assemble and install the antenna before you install the satellite modem.
You point the antenna as part of the modem commissioning process.
Only a trained professional installer should install the outdoor antenna
assembly. In the United States, the Federal Communications Commission (FCC)
requires professional installation and service of the antenna assembly because
it transmits radio frequency (RF) energy.
The HT2000W satellite modem can be used with a 0.69 m, 0.74 m, or 0.98 m twoway satellite antenna. The antenna assembly is shipped in a separate box.
The main source of information on the antenna is the antenna installation guide. If
you do not have the antenna installation guide, refer to your Installation Reference
Sheet; then locate the guide for that model on your installation support web site.
When you install the antenna assembly, read and follow all safety alerts and
instructions in the antenna installation guide and in the Antenna Site
Preparation and Mount Installation Guide (1035678-0001).
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IFL cable
Before you can install the satellite modem, you must route the coaxial IFL cable
between the indoor satellite modem location and the antenna. Then you connect
the modem and the antenna by connecting the IFL cable to both components.
The routing path of the IFL cable between the modem and the antenna depends on
the building configuration. The Antenna Site Preparation and Mount Installation
Guide (1035678-0001) give guidelines for installing IFL cables.
Requirements for cables, connectors, and ground blocks
You must use approved cable types and connectors to connect the modem to the
outdoor satellite antenna. For grounding, you must use approved ground blocks and
grounding connectors. For detailed specifications and information on these
components, see the documents listed in Table 2.
The coaxial IFL cable and the ground block to which they are connected must meet
the grounding requirements specified in the following warning:
You must comply with applicable local codes and the grounding requirements
in Field Service Bulletin (FSB), HNS Broadband Requirements for RG-6 and RG11 IFL Cable Connectors, Ground Blocks, and Ground Block Location
(FSB_050518_01). Improper grounding can result in electric shock injury,
property damage, and/or poor modem performance.
Labeling the IFL cable
Label the IFL cable at the outdoor point-of-entry and at the indoor location where
the satellite modem is installed as follows:
Wrap a piece of blue electrical tape around the cable, and mark SAT on the tape.
Hub or similar network device
The customer must supply and configure the network device, including required
cables, according to the device manufacturer's documentation. Required IP address
information is obtained during modem commissioning.
Instructions for related components
This installation guide covers only installation of the satellite modem. For
installation instructions for other components, see Table 2 on page 18.
You can view or download these documents at https://dwayinstalls.hns.com/. Click
Installer Login Click Here! on your installation support web site. If you cannot log in,
contact your installer support for access to these documents
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Table 2: Related installation documents
Component or topic
18
Where to find instructions
Safety (all components) Site survey, Site
preparation, Antenna mounts, IFL cable
Antenna Site Preparation and Mount
Installation Guide (1035678-0001)
IFL cables (specifications, approved types,
maximum lengths)
HNS Broadband Requirements for RG-6
and RG-11 IFL Cable Connectors, Ground
Blocks, and Ground Block Location
(FSB_050518_01)
Antenna, antenna pointing, Radio
assembly
See the antenna installation guide for the
specific antenna model you are installing.
For Ka-band antennas, see the Jupiter
Antenna Pointing Guide (1039429-0001)
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Chapter 3
Installing the satellite modem
Installation of the HT2000W satellite modem consists of physical installation
followed by a highly automated process that fully prepares the modem for
operation on the satellite network. Installation tasks include:
•
•
•
•
•
Physical installation and power-up
Entering required installation parameters
Pointing the antenna
Monitoring the commissioning process
Service activation
The installation software is factory pre-installed in the satellite modem and
automatically updated as part of the installation process. You access the installation
software through your computer’s browser to perform installation tasks.
Prerequisites for installing the modem
Make sure the installation location meets the following requirements concerning
ventilation and heat sources.
• Do not block any of the modem's ventilation openings.
• Leave 6 inches of space around the top and sides of the modem to ensure
adequate ventilation and prevent overheating.
• Do not place the modem near a heat source such as direct sunlight, a radiator,
heat register or vent, oven, stove, amplifier, or other apparatus that produces
heat.
Selecting the modem installation location
Select a location for the satellite modem that accommodates all required cable
connections, including the connection to the power source.
Ventilation and heat sources
Make sure the installation location meets the following requirements concerning
ventilation and heat sources.
•
•
•
Do not block any of the modem's ventilation openings.
Leave 6 inches of space around the top and sides of the modem to
ensure adequate ventilation and prevent overheating.
Do not place the modem near a heat source such as direct sunlight, a
radiator, heat register or vent, oven, stove, amplifier, or other
apparatus that produces heat.
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Modem operating position
Install and operate the HT2000W modem only in the upright vertical position
resting on its built-in base as shown in Figure 5. Any other position could result in
insufficient ventilation, overheating, and malfunction.
Figure 5: Powering up the modem
Powering up the modem
For this task you must have the satellite modem and the correct power supply. To
make sure you have the correct power supply, see Table 1 on page 15.
Test the power outlet and power up the satellite modem:
1. Use an AC outlet tester to verify that the power outlet is wired correctly.
Wiring problems may include:
•
•
•
•
20
Hot and neutral wires reversed
Neutral and ground wires reversed
Open ground (incomplete connection)
Open neutral (incomplete connection)
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If the outlet is wired improperly, notify the customer that you are not
permitted to connect the system to a faulty outlet. Do not proceed with the
installation until a properly wired outlet is provided.
2. Connect the DC power cord to the modem's DC IN connector, as shown in
Figure 6. Connect the AC power cord to the three-prong connector on the
modem's power supply.
a. The HT2000W power cord connector uses a locking mechanism to ensure
it stays snugly connected to the modem. Make sure the connector is
oriented correctly when plugging it into the DC IN port; the flat side of the
plug should face the modem’s side panel nearest to the port.
Flat
side of
plug
Figure 6: Proper power cord orientation
3. Connect the surge connector (recommended) to an AC power outlet.
4. Apply power by connecting the AC power cord to the surge connector. The
Power LED turns on, and various LEDs turn on and off as the modem performs
a self-test and transitions to boot phase.
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Figure 7: Powering up the modem
A suitable surge protector is recommended to protect the satellite modem
from possible damage due to power surges.
Clearing the cache
Before connecting your laptop to the modem, it is important you clear your
computer’s cache.
Clearing the cache in Internet Explorer
1. Press the Ctrl + Shift + Del keys. The Delete Browsing History screen appears.
2. Select the options as shown in Figure 7.
3. Click Delete.
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Figure 8: Internet Explorer Delete Browsing History screen
Clearing the cache in Mozilla FireFox
1. Press the Ctrl + Shift + Del keys. The Clear All History screen appears.
2. Select the options as shown in Figure 8.
3. Click Clear Now.
Figure 9: Mozilla FireFox Clear All History
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Connecting the laptop
Connect your laptop to the modem:
Note: An Ethernet cable is recommended for initial installation. Once HughesNet
service is activated, Wi-Fi service can then be set up. Setting up and
connecting to Wi-Fi is covered in Chapter 10 of this guide.
1. Use an Ethernet cable to connect your laptop computer directly to the
modem's LAN port, as shown in Figure 9. Do not connect the laptop to the
modem through an Ethernet modem or switch.
Figure 10: Connecting your laptop to the modem
Note: If you are running firewall software on the laptop computer, disable it until
you complete installation of the modem. The LAN LED on the front of the
modem should now be on.
Overview of entering installation parameters
Successful installation of the satellite modem depends on your tasks, network and
installation software, and interaction between the satellite modem and the
Network Operations Center (NOC). After powering up the modem, enter the
required parameters and then complete the antenna pointing.
The following apply to the screen illustrations in this guide:
• The screen illustrations are examples. Values shown in these illustrations may
not apply to the satellite modem you are installing. Do not use values shown
to install or configure the modem unless the instructions say to do so.
• On some screens and in some messages you may see the word modem or the
abbreviation VSAT. Both refer to the HT2000W satellite modem.
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• Screen and page are both used to refer to the information displayed on your
computer monitor.
1. Enter 192.168.0.1 into a browser on your laptop. The System Control
Center home page appears as shown in Figure 10. Note the “Your System is
Not Quite Ready” message. This is the first screen of the commissioning
process.
Figure 11: System not ready screen
2. Click the Advanced Pages icon at the top of the page as shown in Figure 11.
The Advanced Configuration and Statistics page appears as shown in Figure
12.
Figure 12: Advanced pages icon
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Figure 13: Advanced Configuration and Statistics page
3. Click Installation on the side panel to access the drop-down menu as shown in
Figure 13.
Figure 14: Advanced Pages Installation link
4. Click the Install link to begin the installation. The Input Params screen appears
as shown in Figure 14.
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Figure 15: Terminal Installation screen – Input Params
Entering installation parameters
1. On the Input Params screen enter the Latitude and Longitude from your GPS
as shown in Figure 15.
Figure 16: Latitude and longitude parameters
2. Enter the site latitude and longitude values from your Global Positioning
System (GPS) receiver, in degrees and minutes to three decimal places.
• The modem's installation software uses the site’s latitude and longitude to
determine the uplink and downlink cells to assign to the modem and the
uplink polarization setting on the radio’s assembly left-handed circular
polarization (LHCP) or right-handed circular polarization (RHCP).
• You must enter the latitude and longitude in the format shown below:
Latitude: DD MM.MMM
Longitude: DDD MM.MMM
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27
• Enter degrees in whole numbers only, with no decimals. Degrees latitude is 1
or 2 digits (0- 90° north or south). Degrees longitude is 1 - 3 digits (0 - 180°
east or west). Examples of degrees correctly entered:
5, 05, 42 or 112
• Enter minutes as a whole number plus a decimal fraction to three places
(thousandths) with no seconds. Examples of minutes correctly entered:
7.223 and 34.775
• If you type a number with a leading zero, the zero is not displayed after you
press Submit. For example, if you type 06 it is displayed as 6.
• Some GPS receivers are suitable for Ka-band installations; some are not. For a
complete discussion on various GPS receivers, see FSB, Introduction to
Commercial GPS Units for Ka Installers (FSB_080404_01).
3. Accept the defaults for the Satellite: and Advanced: fields as shown in Figure
15 unless directed to do otherwise.
4. Click Submit.
After you enter the installation parameters on the Installation Params screen and
click Submit, the satellite modem enters pointing mode. Refer to Chapter 4 –
Installing outdoor equipment and antenna pointing for the next step in the process.
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Chapter 4
Installing outdoor equipment and
antenna pointing
This section provides some general information about antenna installation and
pointing relating to modem installation. For complete instructions on installing
antenna mounts, antennas (including radio assemblies) and pointing, refer to the
manuals listed in Table 2.
The HT2000W satellite modem can be used with a 0.69 m, 0.74 m, or 0.98 m twoway satellite antenna. Assemble and install the antenna assembly according to the
antenna installation manual. If you do not have the antenna installation manual,
refer to your Installation Reference Sheet to find the manual for your antenna on
the installation support web site.
When you install the antenna assembly, read and follow all safety alerts and
instructions in the antenna installation manual and in the Antenna Site
Preparation and Mount Installation Guide (1035678-0001).
Installing the IFL cable
Before you can point the antenna, you must route the IFL cable between the indoor
satellite modem location and the antenna. Then connect the modem to the radio
assembly with the IFL cable.
Routing and connecting the IFL cable
To point the antenna, you must connect the modem to the antenna and install the
DAPT2 (a Hughes tool that displays antenna pointing values).
1. Route the IFL cable from the indoor satellite modem location to the antenna.
The routing path depends on the building configuration. The Antenna Site
Preparation and Mount Installation Guide (1035678-0001) gives guidelines
for installing IFL cables.
2. Connect the IFL cable to the connector on the radio transmitter. Use a
temporary cable to connect the DAPT2 to the LNB which is part of the radio
assembly as shown in Figure 16. This is a temporary arrangement that is
required for antenna pointing.
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Figure 17: Connection of the DAPT2
Note: The connectors on the DAPT2 are labeled IDU and LNB. If the cable from the
satellite modem (the IDU) and the cable from the radio assembly on the
antenna are connected to the wrong connectors, the DAPT2 will not receive
a signal.
IFL grounding requirement
The coaxial IFL cable and the ground block connecting them must meet the
grounding requirements specified in the following warning:
You must comply with applicable local codes and the grounding requirements
in Field Service Bulletin (FSB), HNS Broadband Requirements for RG-6 and RG11 IFL Cable Connectors, Ground Blocks, and Ground Block Location
(FSB_050518_01). Improper grounding can result in electric shock injury,
property damage, and/or poor modem performance.
Labeling the IFL cable
Label the IFL cable at the outdoor point-of-entry and at the indoor location where
the satellite modem is installed as follows:
Wrap a piece of blue electrical tape around the cable, and mark SAT on the tape.
Connecting the IFL cable to the modem
Connect the IFL cable to the connector on the rear panel of the modem as shown in
Figure 17 which shows the placement of all connections.
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Figure 18: All connections completed
The cable connector must be securely tightened. Make sure each connector is
properly aligned (not cross-threaded). The connector should be finger tight
with no play.
Make sure neither the satellite modem nor the customer's computer is connected
to an Ethernet device.
Do not connect any device to the satellite modem at this time except your laptop
computer. Other Ethernet devices may only be connected to the modem after it
installed and commissioned.
Pointing the antenna
Make sure you have the DAPT2. You will need this to point the antenna.
1. Go outside to the antenna location.
2. Follow the procedure explained in the Jupiter Antenna Pointing Guide
(1039429-0001) to point the antenna using the DAPT2. When you finish the
pointing procedure, a screen message on the DAPT2 asks if you want to store
the pointing information in the satellite modem. If you answer yes, the
modem exits pointing mode. When the modem finishes downloading the
pointing information, the DAPT2 displays a Pointing Done message.
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3. Make sure you see the Pointing Done message on the DAPT2. Do not remove
the DAPT2 until you see the Pointing Done.
The following screens show the progression of pointing on the Terminal Installation
screens.
Coarse and fine pointing
Coarse pointing refers to pointing the antenna in the general direction of the Jupiter
satellite so that the antenna can acquire the satellite signal. Fine pointing refers to
refining the antenna adjustment to point the antenna as accurately as possible.
Figure 18 shows fine and course pointing in progress. Once pointing is complete,
click Next to continue.
Figure 19: Coarse and fine pointing detail
Pointing validation
Once you have finished coarse pointing, use the DAPT2 to fine point the antenna.
The Pointing Validation screen, Figure 18, shows the validation in progress.
Ranging
Ranging occurs when the HT2000W measures the distance to the satellite to
calibrate transmit power and timing. Once ranging is complete the HT2000W’s
transmit and receive signal are synchronized to the satellite for optimal transport
service.
Once the ranging process finishes, registering the modem begins automatically. See
Prerequisites for commissioning on page 35 for details on registering and
commissioning the modem.
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1. Remove the DAPT2 and connect the IFL cable from the satellite modem to the
radio assembly. At this point the modem automatically begins the process of
commissioning which includes registering with the NOC, and related activities.
2. Go back inside to complete installation of the modem.
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Chapter 5
Registering and commissioning the
satellite modem
During commissioning, the modem interacts with the satellite to establish transmit
timing and synchronization. It interacts with the NOC for authentication and
registration; and to obtain required software, security keys, and a preliminary
configuration. The NOC notifies the NSP that the satellite modem has registered
with the network.
The modem downloads a temporary configuration from the NOC. The temporary
configuration allows the modem to communicate with the NSP so the broadband
service can be activated. Final configuration is provided to the modem after service
activation.
Prerequisites for commissioning
The following are prerequisites for commissioning:
• The satellite modem must be physically installed.
• The antenna must be pointed, and the modem must have exited pointing
mode. Service for the modem must be configured by the service provider and
the NOC, and the terminal site you entered. Installation must match the
terminal site name configured by the service provider and NOC.
• The satellite modem must be defined at the NOC and authorized for
commissioning by the service provider.
Monitoring the commissioning process
Commissioning activities are performed automatically by the satellite modem, the
satellite, and the NOC. Commissioning begins when the modem exits pointing mode
and progresses until completion. Normally, there is no need for intervention.
After you point the antenna and respond Yes on the DAPT to store the pointing
information, the modem exits pointing mode and displays the Terminal Initialization
Sequence screen on your browser.
The Terminal Initialization screen lists each commissioning activity and each
activity's progress as the satellite modem proceeds through the commissioning (or
initialization) sequence.
Figure 19 shows the registration process in progress with several other activities
underway. The activities occur in the order they are listed on the screen, top to
bottom.
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Figure 20: Process in progress and completed
Once the registration in complete, the Configuration process begins automatically.
Figure 20 shows that Ranging, Registration, and Associating with Network are done.
Notice that two links appear on the screen.
Figure 21: Registration and configuration processes
Click the Onsite Validation Tool link to begin the validation process.
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Chapter 6
Validating the installation
As part of every HT2000W installation you are required to validate the overall
installation (modem, antenna, cables, and connections) using the Ka-band Onsite
Validation Tool (OVT). This browser-based tool helps to ensure a high-quality
installation. If the site performance is not satisfactory, the OVT suggests corrective
actions you can take and then analyzes the results of your actions.
Important: Run the OVT on your installer laptop after the modem has completed
commissioning and registration, but before the customer activates the HughesNet
service.
The OVT helps you obtain the best possible performance for a newly installed site
by comparing current measured values from the site with target values. Before
using the OVT, you must first complete the installation to the best of your ability.
The OVT is automated, but it does require certain information and actions from you.
Online instructions and prompts guide you through the validation process.
The OVT logs the measured values and corrective actions to the Installer Support
database. When you successfully complete the OVT process, the tool issues a signoff code that you record on the Installation Reference Sheet.
A quick look at the validation procedure
This section summarizes how you use the HughesNet Ka-band OVT to evaluate the
performance and quality of a newly installed HT2000W site. For detailed
information on the OVT, see Installer's Guide to the Ka-Band Onsite Validation
Tool (OVT) (1038091-0001).
If for any reason you cannot access or use the OVT, call your installer support
number. To access and start the OVT:
1. Make sure your laptop computer is connected to the modem's LAN port.
2. Navigate to the Advanced Pages Terminal Installation page.
3. Click the Onsite Validation Tool link (OVT) as shown in Figure 21.
Figure 22: Onsite Validation Tool link
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Note: Hughes installers will connect to the HughesNet Installation Portal. If you are
a VAR you may have a different way to access the OVT and validate the
installation. Please refer to your VAR procedures.
The HughesNet Installation Portal login screen opens, as shown in Figure 22.
Figure 23: Installation Portal, installer login screen
1.
2.
3.
4.
Enter your User Name.
Enter your Password.
Click LOG IN.
If you pop-up screen is blocked Figure 23 appears.
Figure 24: Pop-up error screen
5. Click the hyperlink to correct the problem.
6. The initial OVT screen appears as shown in Figure 24.
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Figure 25: OVT initial screen
7.
8.
9.
10.
Enter your San:
Enter your Service Order number.
Click Launch OVT.
The first OVT screen appears.
Figure 26: OVT screen 1
1. Click the Refresh Site Info button to update the display.
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2. Select the antenna size in Step 2 on the screen.
3. Choose the mount type in Step 3 on the screen.
4. Click Proceed. The second screen of the OVT appears as shown in Figure 26.
Figure 27: OVT screen 2
5. The Diagnosis and Recommended Action fields at the bottom of the screen
give you instructions on your next step. Once you have completed the
recommended course of action, click the Completed Action button
6. Click Signoff after all Recommended Actions have been completed.
7. The third screen of the OVT appears as shown in Figure 27.
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Figure 28: OVT screen 3
8. Select the appropriate options describing your installation from categories
displayed on the screen. You must enter a comment in the Provide Installation
Details Below box before you click the Signoff button as shown in Figure 28.
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Figure 29: OVT Signoff screen
9. The screen refreshes. Make sure you copy down your signoff code displayed
at the top of the screen.
10. Close the window.
For detailed information about the OVT, see the Installer's Guide to the Ka-Band
Onsite Validation Tool (OVT) (1038091-0001).
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Chapter 7
Activating the terminal
The next step in the process is activating the terminal. The terminal activation
process associates the SAN with the ESN.
1. Make sure your laptop computer is connected to the modem's LAN port.
2. Go back to the HT2000W Registration tab at the top of the Terminal
Installation page.
3. The Terminal Service Activation link is displayed under the Onsite Validation
Tool link.. The Terminal Activation link appears only on a new installation
when the modem is ready to be activated (after commissioning is complete).
The link is not present after activation is completed.
4. Click the Terminal Activation link as shown in Figure 29.
Figure 30: Terminal Activation link
If you see a Page not found error, check the following:
• Make sure the modem is powered on.
• Check the Ethernet connection. The orange LED on the LAN port should blink
if you send data from the computer to the modem.
• Make sure a router is not connected between the modem and the PC.
• Before proceeding to the next step, make sure at least 5 minutes have passed
since the Terminal Initialization Sequence. This allows the modem to
complete its final configuration.
5. The HughesNet Activation screen appears as shown in Figure 30.
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Figure 31: Activation screen
6. Enter the SAN and PIN. The SAN and PIN are provided on the customer's
Order Confirmation email and on the Installation Reference Sheet. Click
Continue.
7. After the SAN and PIN information is entered and validated, a screen appears
that includes the customer's name and other details as shown in Figure 31.
Figure 32: Confirm screen
Note: It is very important that the SAN and PIN match the customer’s name
and address. Check this information carefully and verify it with the
customer.
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8. Click Confirm. The Terminal Activation Successful screen appears as shown in
Figure 32.
Figure 33: Successful activation screen
Proceed to Chapter 8 – Activating the HughesNet service for the next step in the
process.
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Chapter 8
Activating the HughesNet service
Activating the HughesNet broadband service is the final step in installing the
satellite modem. The customer performs this step, and at the same time accepts
the HughesNet subscriber agreement.
You prepare the customer for activation by connecting the satellite modem to the
customer's computer. You should stay at the installation site until the customer can
connect to the Internet so you can offer guidance and assistance if necessary.
This section gives a broad overview of the activation process. The operating system
of the customer’s PC determines the prompting sequence the customer sees.
Validating downloaded files
Before activating service, you should validate that all files downloaded correctly and
that the terminal activation is complete.
1. From the Terminal Activation Successful screen, click the System Status
Screen link as shown in Figure 33.
Figure 34: Complete message screen
2. The System Status screen appears. Ensure that all downloads are complete as
indicated by the green check marks following the procedures or tasks as
shown in Figure 34.
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Figure 35: System Status screen
3. Click the Home link on the side panel. The System Control home page appears
as shown in Figure 35.
Figure 36: System Control Center home page
4. Notice you have a Service Activation link on the side panel. Do not click this
link at this time. Before you activate the customer’s service, you must
connect the customer’s computer to the satellite modem.
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Service activation prerequisites
Before proceeding, make sure the modem and the customer's computer are ready
for service activation. Prerequisites for service activation are:
• The modem must be commissioned.
• The modem must be connected to the customer's computer (next step).
• The customer's computer must be configured for DHCP.
Connecting the satellite modem to the customer’s computer
1. Use an Ethernet cable to connect the satellite modem to the customer's
computer as shown in Figure 36.
a. Disconnect the Ethernet cable from your laptop computer. The Ethernet
cable is already connected to the LAN port on the rear panel of the
satellite modem.
b. Connect the Ethernet cable to the LAN port on the customer’s PC or other
device as shown in Figure 36.
Note: If the customer wants to connect the modem to a router, do not
connect the router until activation is complete.
Figure 37: Connecting the Ethernet cable to the customer’s computer
Activation procedure
The customer activates the HughesNet service. A summary of the activation process
is provided here, so that you will know what the customer should expect. This
summary description is not a complete description of the activation process, and it
does not show all the screens the customer will see during service activation. The
screens that follow give you an idea of what to expect during service activation.
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Ask the customer to do the following:
1.
2.
3.
4.
Navigate to the System Control Center home page, if not already there.
Click the Service Activation link as shown in Figure 35.
The Welcome to HughesNet! screen appears as shown in Figure 37.
Click the Get Started Now button.
Figure 38: Welcome to HughesNet screen
5. The Terms & Conditions Agreement page appears.
Figure 39: Terms & Conditions screen
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6. Click the I agree to Terms & Conditions box.
7. Click Submit. The system displays an activation message.
8. The Activate screen appears as shown in Figure 39.
Figure 40: Activate screen
9. Once the system finishes processing on the Activate screen, the User ID page
will appear, as shown in Figure 40.
10. Click the Start Here button.
Figure 41: User ID screen
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11. The Create a HughesNet Desktop Account screen will appear, as shown in
Figure 41.
Figure 42: Create User ID screen
12. The customer should complete each field and click the OK button. The system
displays an updating message.
Note: If the email address is valid, a green check mark appears next to the
address entered. If a red X appears next to the email address, the
address is invalid and the customer must enter a new email address.
13. Once the system is finished updating, the User ID Card screen will appear, as
shown in Figure 42.
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Figure 43: User ID Card screen
14. The customer can choose to print their User ID Card or proceed without
printing.
15. Click the Next button.
16. The Billing page appears, displaying a sample Order Summary, as shown in
Figure 43. This page explains the types of charges the customer can expect to
see on a monthly bill.
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Figure 44: Sample Order Summary screen
17. After reviewing the sample Order Summary, click the Next button.
18. This brings up the Support page, as shown in Figure 44.
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Figure 45: Support screen
19. This page details the support services now available, which you can review
with the customer.
20. Click the Next button.
21. This brings up the Status Meter page, which is detailed in the following
section.
Service activation options
Explain to the customer they have two options:
• To download the Status Meter.
• To proceed without downloading the Status Meter.
If the customer elects not to download this service at this time, explain that this
service is available through the Customer Service website for download at a later
date.
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Figure 46: Status Meter screen
If the customer selects Proceed without downloading, the system displays a pop-up
window as shown in Figure 46. Ask the customer to select the button of their
choice.
Figure 47: Status Meter confirmation screen
Once the customer makes their selection, the Home Page screen as shown in
Figure 47.
This screen explains the customer’s new myHughesNet home page.
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Figure 48: Home Page screen
22. Instruct the customer to click Go to access the my.hughesnet.com web page.
23. Before you leave the site, make sure the user can access and browse the web.
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Chapter 9
System Control Center
The System Control Center is a set of screens and links used to monitor the
broadband service and troubleshoot the satellite modem in the event of a problem.
The System Control Center provides access to system status, configuration
information, and online documentation through a web browser on a computer
connected to the satellite modem. The customer uses the System Control Center to
find system information to check system performance if the satellite modem does
not seem to be functioning properly.
Accessing the System Control Center
Prerequisites: To access the System Control Center, a computer with a web browser
installed must be connected to the satellite modem's LAN port. The System Control
Center web site is hosted on the modem. Consequently, an internet connection is
not needed. To open the System Control Center, double-click the System Control
Center shortcut on the computer desktop, or follow these steps:
1. Open a web browser such as Internet Explorer.
2. In the browser address bar, type www.systemcontrolcenter.com and press
Enter.
The System Control Center home page appears as shown in Figure 48.
System Control Center home page
The System Control Center home page contains numerous links to satellite modem
features and important information regarding operation of the satellite modem.
Figure 48 shows the System Control Center home page before activation. Notice
that the System Status indicator is red which means that system requires attention.
Refer to Indicator links on page 60 for more additional information about indicator
links.
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Figure 49: System Control Center page before activation
Figure 49 shows the System Control Center home page after activation. The System
Status indicator is green, which means that all functions are working within normal
parameters.
Figure 50: System Control Center page after activation
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Indicator links
At the top of each System Control Center page are two indicators (Figure 53)
followed by a link.
• The System Status link
• The System Information link
Figure 51: Indicators and links
Each link navigates to a page in the System Control Center. Refer to Table 3 for a
description of the pages. The System Status link navigates to the System Status
page. The System Status indicator also changes color to indicate the operational
status of the satellite modem. Figure 51 explains the colors and their meanings for
the System Status indicator.
Figure 52: Indicator colors and meaning
Note: Hughes maintains a Fair Access Policy. This policy establishes an equitable
balance in Internet access for all HughesNet subscribers. Hughes assigns a
Data Allowance to each service plan that limits the amount of data that may
be downloaded or uploaded within a one-month period. Subscribers who
exceed this limit will experience a temporary reduction of speed.
Table 3 identifies the destination page for each link.
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Table 3: Destination pages
Indicator
Destination
Description
System Status
System Status page
Gives important
information about the
satellite modem’s
operational status.
System Information
System Information page
General information screen
that identifies software
and hardware versions,
and satellite connection
information.
Parameters bar
The parameters bar appears at the top of all System Control Center screens as
shown in Figure 52. This bar displays three important fields of information:
• SAN – Site account number (SAN)
• ESN – Electronic Serial Number
• Diagnostic Code – Used to troubleshoot problems if the customer needs to
call customer care.
Figure 53: Parameters bar
Center panel text links and information
The System Control Center home page center panel includes the following text links
and informational panels once service is activated.
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Figure 54: System Control Center Help panel
HELP area
The following options are available in the HELP area.
Welcome to HughesNet
HughesNet Web Portal contains a variety of useful tools, resources, and
information. Access to the HughesNet portal is determined by the customer’s
service plan.
Additional Premium Services
Gives the user access to additional services and self-help information.
Customer Care
Navigates to the Customer Care web page where the user can manage various
facets of their account.
Side panel
The following links appear on the left panel of each System Control Center screen as
shown in Figure 54.
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Figure 55: Side panel links
Home
The Home link opens the System Control Center home page.
Connectivity Test
The Connectivity Test link opens the Connectivity Test page, which you can use to
test the connection between the satellite modem and the NOC.
Built-In Self Test
The Built-In Self Test link tests the connectivity to the satellite.
WiFi Settings
This link opens WiFi Settings. These pages allow the customer to interact with a
number of different features of the Wi-Fi functionality.
Small icon on System Control Center screens (Advanced Pages)
The icon indicated by the arrow in the following illustration opens the Advanced
Pages. This icon appears on all System Control Center pages. For more information
on the Advanced Pages, see Chapter 11.
Figure 56: Advanced pages icon
Status and information screens
The System Control Center screens list status and operational parameters and their
current values in a tabular format. For example, the following illustration shows the
System Status page. The left column list the parameters, and the right column
shows the current value of the parameter listed in the left column. Parameters are
listed in this format on the following pages:
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• System Status page
• System Information page
System Status page
The System Status page lists parameter information vital to the proper operation of
the HT2000W. Available system status values (as shown in Figure 56) may vary,
depending on how the satellite modem is configured.
Figure 57: System Status page
System Information page
The System Information page, shown in Figure 57, provides system information for
the satellite modem such as identification information, software versions, and
satellite information.
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Figure 58: System Information page
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Chapter 10
Wi-Fi Configuration
Getting Connected for the First Time
Connecting via Ethernet
1. Using the provided Ethernet cable, connect one end of the cable to one of the
open LAN ports on the rear of the HT2000W, connect the other end to your
PC’s Ethernet port.
2. Ensure lights are blinking on the LAN port you have connected your PC to. If
lights are not blinking, ensure that the connector on the cable is fully seated in
the LAN port.
3. You are now connected to your HT2000W.
Connecting via Wi-Fi with WPA Password
1. On the rear of the HT2000W is a label containing the default SSID (Wi-Fi
Network Name) for both 2.4GHz and 5GHz networks, as well as the password
to connect.
2. On your Wi-Fi enabled device, choose either the 2.4GHz or 5GHz network
name in your Wi-Fi setup utility. Enter the password noted from the rear of
the unit when prompted to.
3. You are now connected to your HT2000W!
Connecting via Wi-Fi with WPS setup
WPS setup is supported only on Windows and Android devices.
1. Put your device into WPS pairing mode (this step varies by device).
2. Once your device tells you to, press the WPS button on the HT2000W.
3. Your device should then connect to the HT2000W’s wireless network
automatically.
4. You are now connected to your HT2000W!
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Basic Setup
Logging into your HT2000W’s Wi-Fi configuration page
1.
2.
3.
4.
Connect to your HT2000W
Open your internet browser and navigate to http://192.168.42.1
You will be presented with a login screen, the default password is “admin.”
Click Login
Figure 59: Wi-Fi login page
Changing the administrator password
We recommend you change this immediately upon installation. Choose a password
that is easy to remember but cannot be easily guessed.
1. Login to your HT2000W’s Wi-Fi configuration page
2. On the left panel, select Administration.
Figure 60: Administration main page
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3. New options will appear in the left panel, select Password Settings.
Figure 61: Password Settings page
4. Type in your old password, followed by your new password, typed twice for
verification.
5. Click Save Settings.
6. Once finished applying changes, you will be logged out, and your new
password must be used to log in.
Changing your Wi-Fi networks’ names and security settings
Out of the box, your HT2000W is setup to work with the Wi-Fi settings listed on the
rear label. Should you wish to change these, you can easily do so.
1. Login to your HT2000W Wi-Fi configuration page
Figure 62: Wi-Fi Configuration main page
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2. The default screen will be Wi-Fi settings. The settings listed for both 2.4GHz
and 5GHz networks are as follows:
a. SSID Enable – Enable/Disable this SSID. Default is on.
b. Network Name (SSID) – Choose the name of your network. Default value is
the same as displayed on the rear label.
c. SSID Broadcast – When un-checked, this option allows you to hide your
network from appearing when searching for Wi-Fi networks on your
devices. You can still access this network, but must use the hidden
network option on the device you are trying to connect.
d. Security Type – Choose WPA-Personal, WPA-Enterprise, or No Password.
We recommend not operating your HT2000W without a Wi-Fi password.
Default is WPA-Personal.
e. WPA Mode – Choose WPA mode. WPA2 by default, some legacy devices
only support WPA, you can change this to WPA/WPA2 for such devices.
f. Cipher Suite – This cannot be changed, but is to inform you of the cipher
suite being used.
g. Password – This is your Wi-Fi password. This will overwrite the default
password on the rear label.
Enabling Guest Networks
Guest networks allow your guests to access the internet without being granted
access to other network resources. By default, these are disabled.
1. Login to your HT2000W Wi-Fi configuration page
2. On the main page, you will see tabs for “2.4GHz Guest” and “5GHz Guest.”
Click the frequency you wish to set up, you may set up guest networks on
both bands if you wish.
Figure 63: Wi-Fi guest network configuration page
3. Guest network configuration options are as follows:
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a. SSID Enable – This box must be checked in order to enable the guest
network. Default is unchecked.
b. Network Name (SSID) – Choose the name for your guest network. Default
is guest, you cannot keep this name the same for both 2.4GHz and 5GHz
networks.
c. SSID Broadcast – When un-checked, this option allows you to hide your
network from appearing when searching for Wi-Fi networks on your
devices. You can still access this network, but must use the hidden
network option on the device you are trying to connect.
d. Security Type – Choose your preferred security type. Default is No
Security, but we recommend changing this to WPA-Personal should you
activate guest networks.
Rebooting your HT2000W
If you experience any issues with your HT2000W, it may be a good idea to reboot
your unit.
Figure 64: Modem reboot page
1.
2.
3.
4.
5.
Login to your HT2000W’s Wi-Fi configuration page
On the left panel, select Administration.
Click the Reboot option on the left panel.
Click the Reboot button on the page.
Click OK on the confirmation dialog.
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Figure 65: Reboot confirmation page
6. Your unit will now reboot.
Advanced Settings
Advanced settings are all found under the Advanced Setup page in the left panel.
Advance settings allow for finer control over your network.
Figure 66: Advanced Setup main page
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Wireless
Main Page
On the main page you can customize the following settings:
Figure 67: Wireless main page
1. Wireless Mode – Choose which protocols each band will use in operation. On
2.4GHz you can select just on protocol (b/g/n) or allow automatic control. On
5GHz you can choose “a only,” “n only,” “an/ mix,” or “a/n/ac mix.”
2. Channel – Choose the wireless channel you prefer to use. For best
performance, it is recommended you leave this on Auto.
3. Bandwidth – Choose your channel bandwidth. You can select either 20MHz
only, 20/40, or 20/40/80 (Only on 5GHz). By default your HT2000W will
choose the maximum bandwidth based on local interference.
4. DFS Enable – 5GHz only option, this allows support of Dynamic Frequency
Switching channels. These channels are in the UNII-2 spectrum where
weather radar operates. Should a weather radar signal be detected, your
router will change channels to a non UNII-2 channel.
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2.4/5GHz Primary/Guest Network Pages
Here you can change the same settings available on the router’s home page.
Figure 68: 2.4GHz Primary Band
WPS
Here you can manage your WPS settings. WPS, enabled by default, allows for simple
push button or PIN-based setup. This page allows you to enable/disable WPS, use
the PIN-based method to connect, as well as activate the push button method, as if
you had pressed the WPS button the front of your HT2000W.
Figure 69: WPS
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MAC Filtering Table
MAC filtering allows you to specify only certain MAC addresses that can connect to
your router. This option is disabled when WPS is enabled.
Figure 70: MAC Filtering Table
LAN
Main Page
On the main page for LAN you can change the following settings:
Figure 71: LAN main page
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1. LAN IP – IP address of your HT2000W. If you change this, you will need to
navigate to the new address to make any further settings changes.
2. IP Subnet Mask – Subnet mask used on all devices.
3. Lease Time – How long DHCP leases are maintained for devices connected to
your HT2000W.
4. IP address pool – Range of addresses connecting devices can be assigned.
LAN DHCP
This page can be used to reserve IP addresses for specific MAC addresses. Fill in the
left side with a device’s MAC address and the right side with the IP you wish to
permanently assign that device.
Figure 72: LAN DHCP
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DNS
Main Page
This page allows you to change your DNS server that any DHCP clients will utilize. By
default, you will obtain this from your ISP.
Figure 73: DNS main page
Firewall
Main Page
This page allows you to quickly enable/disable all firewall features.
Figure 74: Firewall main page
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Parental Controls
Here you can set rules for certain client devices. Clicking Add Rule will allow you to
create a new rule for one or a range of IP addresses.
Figure 75: Parental Controls
URL Blocking
This page allows you to list specific URLs to disallow. These will be valid for all users.
Figure 76: URL Blocking
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Intrusion Detection
This page allows you to enable/disable SPI and Anti-DoS filtering as well as
discarding all pings coming from your WAN interface.
Figure 77: Intrusion Detection
DMZ
This page allows you to add one device to the demilitarized zone, or DMZ for short.
A device in the DMZ will not abide by firewall rules.
Figure 78: DMZ
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IPv6
This page allows you to make port forwarding rules for IPv6.
Figure 79: IPV6
NAT
Main Page
This page allows to you enable/disable NAT functions.
Figure 80: NAT main page
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Port Mapping
This page allows you to make custom NAT port forwarding rules.
Figure 81: Port Mapping
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Port Triggering
This page allows you setup port triggering options, specifying ports on WAN that
will only be active when a specific range of ports on LAN is active.
Figure 82: Port Triggering
QoS
Main Page
This page allows you to enable/disable QoS as well as bias each priority level of
traffic.
Figure 83: QoS main page
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Traffic Mapping
This page allows you to setup QoS rules. Rules can made to follow either specific
devices, external or internal IP addresses, as well as ports.
Figure 84: Traffic Mapping
Routing
Main Page
This page shows you the current routing table.
Figure 85: Routing main page
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Static Route
This page allows you to design a static network route. Click edit to configure a route.
Figure 86: Static Route
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IPv6
Main Page
This page allows you to enable/disable IPv6 as well as provide the IPv6 prefix to use.
Figure 87: IPv6 main page
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Chapter 11
LEDS
Front panel LEDs
The satellite modem has six LEDs on the front panel, as shown in Figure 66. By their
appearance (on, off, or blinking) the LEDs indicate the modem's operating status.
The front panel LEDs are white when lit.
Figure 88: Front panel LEDS
Table 4 explains what the modem status is when the LEDs are on, off, or blinking.
On means the LED is continuously lit. Blinking means the LED is usually on, but
intermittently turns off briefly.
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Table 4: Front panel LEDS
LEDS
Appearance
On
Power is on and the modem is functioning
normally
**Indicates alarm condition.
Blinking
Operating with fallback.bin (backup)
version of software
Off*
No power
On
Connection established with the NOC
Off
Condition preventing full operation
On
OK - Receive path is operational
Blinking
Receiving data
Off*
Condition preventing receipt of data
On
OK - Transmit path is operational
Blinking, mostly on
Transmitting data
Blinking, mostly off
Ranging (The modem is measuring the
distance to the satellite to calibrate
transmit timing and transmit power.)
Off*
Condition preventing transmission
On
Satellite modem is connected to a
computer network card or Ethernet device
Blinking
Transmitting and/or receiving data
Off*
No device is connected to the LAN port or
the device connected to the LAN port is not
working properly.
Blinking
One or both of the Wi-Fi bands are on and
broadcasting. The LED will blink faster
when a user is connected to and using one
or both of the Wi-Fi bands.
Off
Both the 2.4 and 5 GHz Wi-Fi bands are
disabled.
Red color**
Power
System
Receive
Transmit
LAN
Status
Wi-Fi
Bold type indicates LED appearance during normal operation when the satellite
modem is transmitting or receiving data. *Indicates an operational problem.
If it appears the LEDs are not functioning properly, make sure you have the correct
power supply. Refer to Table 1: Power supply specifications for detailed power
supply information.
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LAN port LEDs
Table 5 shows the HT2000W LAN LED scheme.
Table 5: LED description
LED
Right LED
Left LED
All LEDS
Color
Description
Orange Static
The port speed is 1000 Mbps.
Green Static
The port speed is 100 Mbps.
Off
The port speed is 10 Mbps.
Yellow Static
The port has a link.
Yellow Flashing
The port is transmitting or receiving data at
10/100/1000 Mpbs.
Off
No link.
The LEDs on the LAN (Ethernet) port on the modem's rear panel indicate link status
and speed, as shown in Figure 67.
Figure 89: LAN port LEDS
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Chapter 12
Advanced pages
The Advanced Configuration and Statistics pages, also known as the Advanced
Pages, contain a great deal of detailed information about the satellite modem
including statistics, diagnostic information, logs, status, and operating parameters.
You may need to access the Advanced Pages to find specific information or to
configure special features.
The Advanced Pages provide access to critical configuration parameters and other
functions. Do not use these pages unless you are a qualified installer or other
technician who thoroughly understands how the satellite modem operates or
unless an Installer Support representative instructs you to access the Advanced
Pages for troubleshooting purposes.
Accessing the Advanced Pages
You can access the Advanced Pages using either of the following methods:
• On the System Control Center home page, click the small icon indicated by the
arrow in Figure 68. The icon is a link to the Advanced Pages.
• Type 192.168.0.1/fs/advanced/advanced.html in the browser's address
bar and press Enter.
Figure 90: Icon for accessing Advanced pages
Figure 69 shows one of the many available Advanced Pages. Other Advanced Pages
are available through the Advanced menu in the left panel.
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Figure 91: Advanced Pages example showing the advanced menu
Expanding and collapsing menus
To expand the Advanced Menu on the left side of the screen to show additional
selections, click a menu item. If you expand another menu item, the previously
expanded menu item collapses.
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Opening the Installation sub-menu
Advanced Pages of particular interest to installers are listed in the Installation submenu. To open this sub-menu, click Installation as shown in Figure 70.
Figure 92: Installation sub-menu
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State codes
The terminal state code provides a hierarchical representation of the current status
of the satellite modem. The state code displays on the System Status page as shown
in Figure 71.
Figure 93: System status showing state code
To access the State Code monitor page:
1. Access the Advanced Configuration and Statistics page.
2. Expand the General menu item.
3. Click State Code Monitor. The State Code Monitor page appears as shown in
Figure 72.
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Figure 94: State code monitor page
The State Code Monitor page provides:
• Current system state code.
• The current state code per component /process.
• Overview of the terminal since startup and the total duration in seconds for
each state code.
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Appendix A
Specifications
HT2000W modem specifications
The specifications for the HT2000W modem are listed in Table 6.
Table 6: HT2000W modem specifications
Item
Specifications
Weight
1.6 lb (0.73 kg)
Height
8.0 inches (20.3 cm)
Width
1.6 inches (4.1 cm); 2.4 inches (6.1 cm) at base
Depth
9.0 inches (22.9 cm)
Operating temperature range
41 °F to 104 °F (5 °C to 40 °C)
Above 5,000 ft (1,524 m) altitude, the maximum
temperature is reduced by 1 °C per 1,000 ft (305 m).
Operating humidity range
5% to 90% non-condensing
Altitude
Up to 15,000 ft (4,572 m)
Cooling method
Convection
Protocol support
TCP/IP (Transmission Control Protocol / Internet
Protocol) protocol suite
Supported frequency ranges
Ka-band
Network interface ports
RJ-45 Ethernet LAN port supporting 10BaseT,
100BaseT or 1000BaseT operation
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Appendix B
Standards
The HT2000W satellite modem has been certified to comply with the standards
listed in Table 7. Additional information follows the table.
Table 7: HT100 standards compliance
Category
Standard
Safety
UL60950-1 for the USA
CAN/CSA-C22.2 No. 60950-1 for Canada
Electromagnetic Interference (EMI)
FCC Part 15 for the USA
ICES-003 for Canada
Telecommunications
TIA IPoS
Repairs in Canada
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by
the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should not attempt to make electrical ground connections themselves, but
should contact the appropriate electrical inspection authority, or electrician, as
appropriate.
Electromagnetic interference (EMI)
This product conforms to EMI standards of the U.S. FCC, and Canadian CSA, as
detailed in the following sections. The installation and maintenance procedures in
the installation guide must be followed to ensure compliance with these
regulations.
This is a class B product. In a domestic environment, this product may cause
radio interference, in which case the user may be required to take adequate
measures.
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FCC Part 15
This section applies to the HT2000W satellite modem. Standards to which
conformity is declared: FCC Part 15
The modem complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Responsible party's name: Hughes Network System, LLC Address: 11717 Exploration
Lane, Germantown, MD 20876
Telephone: 1 (866) 347-3292
Trade name: HUGHES
Type of equipment: Two-way Hughes system
Model number: HT2000W (1502573)
Canada Class B warning
The two-way Hughes system (HT2000W) complies with the Canadian ICES-003, Class
B standard. Cet appareil numérique de la classe B est conforme á la norme NMB003 du Canada.
10
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Acronyms
A
N
AC - Alternating current
N-G - Neutral-ground
NIC - Network interface card
NOC - Network Operations Center
D
DAPT – DiSEqC antenna pointing tool
E
EMI - Electromagnetic interference
F
FCC - Federal Communications Committee
FSB – Field Service Bulletin
G
GPS - Global Positioning System
I
IFL - Inter- facility link
L
LAN - Local Area Network
LED - Light emitting diode
LHCP - Left-handed circular polarization
O
ODU - Outdoor unit
OVT - Onsite Validation Tool
P
PIN - Personal identification number
R
RF - Radio frequency
RHCP - Right-handed circular polarization
S
SAN - Site account number
V
VAC - Voltage alternating current
Acronyms
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Index
I
IFL cable 12
Index
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