Homeowners Guide

Homeowners Guide
Bath Whirlpool
with Neckjets
K-1398
1022401-5-A
Operating Instructions
INSTRUCTIONS PERTAINING TO A RISK OF FIRE,
ELECTRIC SHOCK, OR INJURY TO PERSONS
READ AND FOLLOW ALL INSTRUCTIONS
Use this whirlpool only for its intended purpose as
described in this manual. Do not use attachments not
recommended by the manufacturer.
When using electrical products, basic precautions
should always be followed, including the following:
Risk of personal injury. To reduce the risk of injury,
do not permit children to use this unit unless they are
closely supervised at all times.
Risk of personal injury. To avoid injury, exercise care
when entering or exiting the whirlpool.
Risk of electric shock. Do not permit electric
appliances (such as a hair dryer, lamp, telephone, radio,
or television) within 5’ (1.5m) of this whirlpool.
Risk of hyperthermia. People using medications
and/or having an adverse medical history should
consult a physician before using a whirlpool equipped
with a heater.
Never drop or insert any object into any opening.
Do not operate this unit without the guard (cover) over
the suction fitting.
The whirlpool must be connected only to a supply circuit
that is protected by a Ground-Fault Circuit-Interrupter
(GFCI) or Earth-Leakage Circuit-Breaker (ELCB). Such a
GFCI or ELCB should be provided by the installer and
should be tested on a routine basis. To test the GFCI or
ELCB, press the test button. The GFCI or ELCB should
interrupt power. Press the reset button. Power should be
restored. If the GFCI or ELCB fails to operate in this
An equipment grounding terminal is provided in the field
manner, the GFCI or ELCB is defective. If the GFCI or
wiring compartment. To reduce the risk of electric shock, this
ELCB interrupts power to the bath without the test
terminal must be connected to the grounding means provided in button being pressed, a ground current is flowing,
the electric supply panel with a conductor equivalent in size to
indicating the possibility of an electric shock. Do not use
the circuit conductors supplying this whirlpool.
this whirlpool bath. Disconnect the whirlpool and have
the problem corrected by a qualified service
A pressure wire connector is provided on the exterior of the
representative before using.
pump or control within this unit to permit connection of a
bonding conductor between this unit and all other exposed metal
in the vicinity, as needed to comply with local requirements.
SAVE THESE INSTRUCTIONS
The use of alcohol, drugs, or medication can greatly
increase the risk of fatal hyperthermia.
Prolonged immersion in hot water may induce hyperthermia.
Hyperthermia occurs when the internal temperature of the body
reaches a level several degrees above the normal body
temperature of 98.6_F (37_C). The symptoms of hyperthermia
include an increase in the internal temperature of the body,
dizziness, lethargy, drowsiness, and fainting. The effects of
hyperthermia include: (a) failure to perceive heat, (b) failure to
recognize the need to exit the bath, (c) unawareness of impending
hazard, (d) fetal damage in pregnant women, (e) physical inability
to exit the bath, and (f) unconsciousness resulting in the danger of
drowning.
1022401-5-A
2
Flush your whirlpool system twice a month or more
depending upon usage, as described on Page 7.
Do not allow the water temperature in the whirlpool to
exceed 104_F (40_C).
Keep small objects such as bath toys and bathing
accessories out of the whirlpool while the unit is running.
Repeated use of personal care products containing oils can
damage plastic whirlpool components. Do not use heavy,
vegetable-based shampoos or bath oils.
Whirlpool hydro-massage action can cause even a small
amount of bubble bath, bath soap, shampoo, or bath oil to
foam excessively. For this reason, please don’t use these
products during whirlpool operation.
Kohler Co.
Table of Contents
Thank You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your Kohler Whirlpool . . . . . . . . . . . . . . . . . . . . . . . . .
User Keypad & Whirlpool Modes/Features . . . . . . . .
Optional Remote Control . . . . . . . . . . . . . . . . . . . . . . .
Operating Your Whirlpool . . . . . . . . . . . . . . . . . . . . . .
Neckjet Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Care and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .
One-Year Warranty -- U.S.A. and Canada . . . . . . . .
One-Year Warranty -- Mexico . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Kohler Co.
4
4
5
5
6
6
7
8
9
10
12
3
1022401-5-A
The bath provides a reservoir
for the hydro-massage action
The user keypad allows you to turn
the whirlpool and heater on and off,
regulate the water flow and access
the whirlpool modes/features
Adjustable jets allow you
to adjust the air and water
flow and direction
NOTE: Bath shown for
illustrative purposes. Your
bath model may vary.
The heater helps
maintain the water
temperature up to
104_F (40_C)
The pump motor provides
quiet, variable speed power to
circulate the water
Thank You For Choosing Kohler
Thank you for choosing The Bold Look of Kohler. Kohler craftsmanship offers you a rare combination of proven
performance and graceful sophistication that will satisfy you for years to come. The dependability and beauty of
your new whirlpool will surpass your highest expectations. We’re proud of our whirlpools here at Kohler, and we
know you will be too.
Please take a few minutes to study this Homeowners Guide before you use your whirlpool. Pay special attention
to the Care and Cleaning instructions on Page 7.
All information in this manual is based upon the latest product information available at the time of publication.
At Kohler, we constantly strive to improve the quality of our products. We reserve the right to make changes in
product characteristics, packaging, or availability at any time without notice.
Your Kohler Whirlpool
Your new whirlpool is designed to stimulate, invigorate, and energize your body with comforting hydro-massage
therapy. The whirlpool consists of the following components:
S
S
Bath - acts as a reservoir for water, and provides a location for the hydro-massage action.
S
Pump Motor - provides quiet, variable speed power to circulate the water and create the soothing hydro-massage
action.
S
Adjustable Jets - positioned to optimize their hydro-massage effect, the jets allow you to adjust the air and water
flow and control the flow direction as you desire.
S
Heater - designed to automatically help maintain the temperature of the water up to 104_F (40_C) to enhance
your hydro-massage experience. The heater turns on automatically when the whirlpool is operating, and turns off
when the pump motor is turned off. The heater may be turned off, through the keypad, at any time while the
pump is operating.
S
Neckjets and Pillow- delivers massaging water to the back of your neck. The pillow provides a comfortable place
to rest your head as you relax. To prevent water spills, a built-in switch stops the neckjet action if the pillow is
removed during operation. Neckjet operation is controlled through the user keypad.
User Keypad - located within easy reach, the keypad allows you to turn the whirlpool on and off. It also allows
you to access the whirlpool modes and regulate the water flow or pulse speed.
1022401-5-A
4
Kohler Co.
Flexjet
Flow Mode
Increases
Flow or
Pulse
Activates Mode
Selected
Neckjet ModeAdjust Pulse
Rotate outer
ring to access
desired mode
Indicator Bar-- Shows
Water Flow Volume
or Pulse Speed
Power
On/Off
Decreases
Flow or
Pulse
Heater
On/Off
User Keypad and Whirlpool Modes/Features
S
Power- Turns the whirlpool pump on and off. Symbols illuminated in blue indicate available modes/features.
Modes which are operating will be illuminated in green.
S
S
Outer Ring- Rotate the outer ring to the desired mode. The selected mode will flash (blue).
S
Up Arrow- Increases the water flow when the Flexjet mode is active. Increases the pulse speed when the neckjet
mode is active.
S
Down Arrow- Decreases the water flow when the Flexjet mode is active. Decreases the pulse speed when the
neckjet mode is active.
S
Flexjet Mode- When illuminated, this mode allows you to adjust the water flow by pressing the up or down
arrows.
S
Neckjet Mode- When illuminated, the neckjets are operating and you may adjust the pulsing speed by pressing
the up or down arrows.
S
Heater- The heater automatically engages when the whirlpool is turned on. To turn the heater off, rotate the outer
ring until the heater mode is flashing and press “OK”. Press “OK” again to turn the heater back on. The heater
will help to maintain the water temperature up to 104_F (40_C).
S
Indicator Bar- Shows the water flow volume in the Flexjet mode. Shows the pulse speed in the neckjet mode.
Activate Button- Press “OK” to activate the desired mode. The desired mode will no longer flash, but will be
illuminated (green).
Optional Remote Control
If you purchased a remote control, please refer to the Homeowners Guide packed with your remote control for
detailed information.
Kohler Co.
5
1022401-5-A
Fill with water 2” (5cm)
above the highest jet
Position the jet
Turn the jet trim
nozzles to direct
clockwise to
the water flow as
decrease the flow
desired
Turn the jet trim
counterclockwise to
increase the flow
Operating Your Whirlpool
- Turn the jet trim fully counterclockwise. Position the jet nozzles so they face down toward the basin.
The water temperature in the whirlpool should never exceed 104_F (40_C). A built-in heater automatically
maintains the water temperature when the whirlpool is running, as long as the water temperature does not
exceed 104_F (40_C). The heater will disengage at higher temperatures.
- Close the drain, and fill the whirlpool to a level at least 2” (5cm) above the top of the highest jet. Use your hand to
test the water temperature for comfort and safety, then carefully enter the bath.
- Press Power to turn on the whirlpool. The heater will also turn on and the whirlpool will start at medium volume.
- Increase or decrease the water flow by pressing the up or down arrows on the keypad. An indicator bar in the
center of the keypad shows the water flow volume.
- Adjust the jets for optimum air/water mixture. Turn the jet trim clockwise to reduce the flow, and
counterclockwise to increase the flow. Position the jet nozzles to direct the water flow as desired to maximize your
hydro-massage experience.
- The heater automatically engages when the whirlpool is turned on. To turn the heater off, rotate the outer ring
until the heater mode is flashing and press “OK”. Press “OK” again to turn the heater back on.
- Press Power a second time to turn off the whirlpool.
Your whirlpool will automatically stop after approximately 20 minutes of continuous operation. You can restart
the whirlpool, if you desire, by pressing Power.
Neckjet Operation
- Make sure the slip cover is in place on the pillow, and the pillow is attached to the neckjet body.
- With the whirlpool operating, rotate the outer ring until the neckjet mode is flashing. Press “OK” to activate the
neckjets. The neckjet pulsing action will start at medium speed.
- To increase or decrease the neckjet pulsing action, press either the up or down arrows on the keypad.
- To increase or decrease the neckjet flow volume, rotate the outer ring until the Flexjet flow mode is flashing, press
“OK” and press either the up or down arrows on the keypad.
- To activate or deactivate functions while the neckjets are operating, rotate the outer ring until the desired function
is flashing and press “OK”. (Example: To turn the heater off, rotate the outer ring until the heater mode is flashing
and press “OK”.
- Press “OK”, while the neckjet mode is active, to turn off the neckjets.
- Press Power to turn off the whirlpool.
Your whirlpool will automatically stop after approximately 20 minutes of continuous operation. You can restart
the whirlpool, if you desire, by pressing Power.
- Carefully exit the bath and open the drain to empty the whirlpool.
If the whirlpool does not function properly, please refer to Troubleshooting on Page 10.
1022401-5-A
6
Kohler Co.
Care and Cleaning Instructions
Cleaning Your Acrylic Bath Whirlpool
- Do not use abrasive cleansers or solvents on acrylic surfaces.
- Wipe out your acrylic whirlpool with a soft cloth after each use.
- Avoid detergents, disinfectants, or cleaning products in aerosol cans.
- If the surface gets excessively dirty you can use a general purpose cleaner such as: Formula 409r All Purpose
Cleaner, Gel Glossr (Bath and Shower only), Scrub Freer Mildew Stain Remover, Mr. Clean Lemon Fresh, Cinchr,
Glass Plusr, or Fantastikr All Purpose.
To restore dull or scratched units: Apply white automotive polishing compound with a clean rag. Rub scratches
and dull areas vigorously. Wipe off residue. Follow with a coat of white automotive paste wax. Do not wax areas
where you walk or stand.
Cleaning Your User Keypad and Remote Control
- Use a soft cloth to wipe the keypad and remote control after each use. If the surface becomes dirty, use a
non-abrasive soap and warm water to clean.
Flushing Your Whirlpool System
Flush your whirlpool system twice a month or more, depending upon usage. Use the following sequence:
- Turn the jet trim rings fully clockwise to remove air induction.
- Fill the whirlpool with warm water to a level at least 2” (5cm) above the highest jets, or leave water in the
whirlpool after using.
- Add 2 tablespoons (30 ml) of a low-foaming dishwasher detergent and 20 ounces (590 ml) of household bleach
(5% - 6% sodium hypochlorite) to the water.
- Run the whirlpool for 5 to 10 minutes. Turn off the whirlpool and drain.
- If desired, rinse the bath surfaces with water.
- Rinse the surfaces of the jets, faucet, handrails, drain, etc. and wipe them dry with a soft cloth.
Kohler Co.
7
1022401-5-A
Limited One-Year Warranty
For the U.S.A and Canada Only
KOHLERR plumbing fixtures, faucets and fittings are warranted to be free of defects in material and
workmanship for one year from date of installation.
Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection
discloses any such defects occurring in normal usage within one year after installation. Kohler Co. is not
responsible for removal or installation costs.
To obtain warranty service, contact Kohler Co. either through your Dealer, Plumbing Contractor, Home Center or
E- tailer, or by writing Kohler Co., Attn: Customer Service Department, 444 Highland Drive, Kohler, WI 53044,
USA, or by calling 1-800-4-KOHLER from within the USA, and 1-800-964-5590 from within Canada.
Implied warranties including that of merchantability and fitness for a particular purpose are expressly limited
in duration to the duration of this warranty. Kohler Co. disclaims any liability for special, incidental or
consequential damages. Some states/provinces do not allow limitations on how long an implied warranty lasts,
or the exclusion or limitation of special, incidental or consequential damages so these limitations and exclusions
may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary
from state/province to state/province.
This is our exclusive written warranty.
Notes:
1. There may be variation in color fidelity between catalog images and actual plumbing fixtures.
2. Kohler Co. reserves the right to make changes in product characteristics, packaging or availability at any time
without notice.
COPYRIGHT E 1999, 2000, 2001, 2002 BY KOHLER CO.
1022401-5-A
8
Kohler Co.
One-Year Warranty -- For Mexico
KOHLER CO.
It is recommended that at the time of purchase, you verify that all accessories and components are complete in
this package.
This Kohler product is warranted to be free of defects in material and workmanship for one (1) year from the date
of purchase as shown on the invoice or receipt.
1. Kohler Co. will only service its commercialized products through its authorized distributors.
2. To obtain warranty service, please present the invoice and corresponding warranty.
3. Through its authorized distributors, Kohler Co. promises to repair the defective product or provide a new
replacement or an equivalent model (in those cases that the model has been discontinued) when the product is
beyond repair, without any charge to the consumer.
4. The time of repair will not exceed six (6) weeks commencing on the date the product is received.
5. It is recommended that the consumer save the invoice or receipt as additional protection, as it may substitute the
warranty in the case that there is a discrepancy in the validity of the warranty.
EXCEPTIONS AND RESTRICTIONS
The Warranty will not be valid in the following cases:
1. When the product is not operated in accordance with the instructions concerning use and operation set forth in
the owner’s manual or installation instructions, and when the recommendations and warnings included are not
observed.
2. When the product has been modified or dismantled partially or totally; or has been used in a negligent fashion
and as a consequence has suffered damages attributable to the consumer, individual, or hardware not authorized
by Kohler Co.
3. This warranty does not cover the damages as a result of disaster such as fire or acts of God, including flooding,
earthquake, or electric storms, etc.
To obtain a list of distributors in your area where you can exercise your rights under this warranty, please call
001-877-680-1310.
KOHLER CO., KOHLER, WI 53044 U.S.A.
IMPORTER:
INTERNACIONAL DE CERÁMICA, S.A. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
Kohler Co.
9
1022401-5-A
Troubleshooting Procedures
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale distributor.
Troubleshooting the Whirlpool System
Symptoms
1. User keypad does
not illuminate
p
when power
button
i pressed
is
d or outer
t
dial is rotated.
2. Motor starts, but all
jets are not
functioning.
3. User keypad
yp is
illuminated but
illuminated,
does not respond to
buttons or dial.
4. User keypad
yp
indicator bar keeps
scanning at
power-up.
5. User keypad is
illuminated, but
p p won’t start.
pump
6. Motor runs but
pump won’t prime
(cavitates).
1022401-5-A
Probable Causes
Recommended Action
A. No power to control.
A. Check wiring and connect power. If
problem persists, refer to
installer/dealer.
B. GFCI or ELCB tripped.
B. Reset GFCI or ELCB.
C. Wiring harness from user keypad to
control is loose, disconnected or
damaged.
C. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
D. Faulty user keypad.
D. Replace user keypad. Refer to
installer/dealer.
E. Faulty control.
E. Replace control. Refer to installer/dealer.
A. Jet is closed.
A. Rotate jet trim counterclockwise to open.
B. Jet not installed correctly.
B. Reinstall jet; check for O-ring damage.
C. Jets are blocked.
C. Remove blockage.
A. Control program is locked.
A. Reset GFCI or ELCB.
B. Wiring harness from user keypad to
control is loose, disconnected or
damaged.
B. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
C. Faulty user keypad.
C. Replace user keypad. Refer to
installer/dealer.
D. Faulty control.
D. Replace control. Refer to installer/dealer.
A. Control program is locked.
A. Reset GFCI or ELCB.
B. Wiring harness from user keypad to
control is loose, disconnected or
damaged.
B. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
C. Faulty user keypad.
C. Replace user keypad. Refer to
installer/dealer.
D. Faulty control.
D. Replace control. Refer to installer/dealer.
A. Power cord from pump to control is
loose, disconnected or damaged.
A. Check wiring for proper connections. If
problem persists, refer to
installer/dealer.
B. Faulty pump.
B. Replace pump. Refer to installer/dealer.
C. Faulty control.
C. Replace control. Refer to installer/dealer.
A. Pump is shimmed too high.
A. Lower pump/control to subfloor level.
B. Small air leak at pump inlet.
B. Securely tighten nut(s) on intake side of
pump.
C. Faulty motor/pump.
C. Replace motor/pump. Refer to
installer/dealer.
D. Faulty control.
D. Replace control. Refer to installer/dealer.
10
Kohler Co.
Troubleshooting continued
7. Pump stops before
18 minutes.
A. GFCI or ELCB tripped.
A. Identify source of fault, and correct.
Reset GFCI or ELCB.
B. Suction is blocked.
B. Remove obstruction.
C. Jets are blocked.
C. Remove blockage.
D. Motor overheated and protection
device activated.
D. Check for blockage at suction and/or
jets. Remove blockage and allow motor
to cool.
8. Pump does not
automatically stop
after 22 minutes.
A. 20-minute timer inadvertently
disabled.
A. See service manual.
9. Pump won’t turn
off when the power
button on user
keypad is pressed.
A. Faulty user keypad.
A. Replace user keypad. Refer to
installer/dealer.
B. Faulty control.
B. Replace control. Refer to installer/dealer.
10. Pump operates but
variable speed
feature does not
work.
A. Faulty motor/pump.
A. Replace motor/pump. Refer to
installer/dealer.
B. Faulty control.
B. Replace control. Refer to installer/dealer.
11. Bath water cools
p p is
while pump
ope ating
operating.
A. Water temperature above 104_F
(40_C).
A. Allow bath water to cool.
B. Heater is turned off on user keypad.
B. Turn heater on.
C. Wiring from heater to control is loose,
disconnected or damaged.
C. Check wiring for proper connections.
Refer to installer/dealer.
D. Faulty heater.
D. Replace heater. Refer to installer/dealer.
E. Faulty control.
E. Replace control. Refer to installer/dealer.
A. Pump banding straps have not been
cut.
A. Cut pump banding straps with tin snips.
B. Dry or dislodged jet O-ring (squeal).
B. Remove jet, replace and lubricate O-ring,
and reinstall jet.
A. Batteries improperly installed or
dead.
A. Replace batteries.
B. Antenna on wiring harness is
damaged.
B. Replace wiring harness. Refer to
installer/dealer.
C. Remote control not programmed
correctly.
C. See homeowners guide or service
manual.
D. Faulty remote control.
D. Replace remote control.
E. Faulty control.
E. Replace control. Refer to installer/dealer.
12. Noisy operation.
13. Remote control (if
q pp
equipped)
does not
work.
ok
Kohler Co.
11
1022401-5-A
94496 (Curved)
94497 (Flat)
Pillow Kit
1019439
Sensor
93931
Screw
93823
Nut
93511**
Cover
93590-A
Manifold
94377 (Curved)
94495 (Flat)
Pillow
Cast Iron Shell Neck Valve
Hardware
93542
Gasket
94387-A
Plate
1000054
Screw
93848
Elbow
90153
Nut
63270
Washer
64212
Washer
60170
Nut
93948-A1 (8-3/8”/21.3cm)
93948-B1 (9-7/8”/25.1cm)
93948-C1 (6-7/8”/17.5cm)
93948-D1 (6”/15.2cm)
93948-E1 (4-5/8”/11.7cm)
Hose
60982
Screw
91820
Sleeve
Port
94275-A
Butterfly Valve
C
96956
Butterfly
91819
Grommet
94318-A2 (16-1/2”/41.9cm)
94318-B2 (15-1/2”/39.4cm)
94318-C2 (13-1/2”/34.3cm)
94318-D2 (7-1/2”/19.1cm)
94318-E2 (5-1/2”/14cm)
94318-F2 (18-1/4”/46.4cm)
94318-G2 (10-1/2”/26.7cm)
Hose
1016534 (Ports Facing Left)
1016536 (Ports Facing Right)
1016535 (Waterscape & Vigora)
Neck Valve Assy.
101646
6
Motor
94726-A (White)
94726-B (Black)
Cover
50506
Screw
C
63149
Screw
Acrylic Shell Neck Valve
Hardware
91819
Grommet
95045
1018965
Adapter
Screw
1010029
Tee
91820
Sleeve
60980
O-Ring
**Finish/color code must be specified when ordering.
Service Parts
1022401-5-A
12
Kohler Co.
1003065
Suction Flange
Removal Tool
73518
Plug
93685
Housing
96708
Flange
65886 (Acrylic and FRP)
60050 (Cast Iron)
Gasket
65054**
Screw
65226**
Suction Cover Plug
96895** (Colored Finishes)
65061** (Metal Finishes)
Cover
93836 (1/2”)
93838 (1”)
93839 (1-1/4”)
94853 (1-1/2”)
Tube (w/Couplings)
91967
Check Valve
67665
Plug
94469
Flange Removal Tool
67429
Flange
34353
O-Ring
67889
Jet Housing
65885 (Acrylic and FRP)
67668 (Cast Iron)
Gasket
Single Jet For Whirlpools
With 5 or Less Jets
60394-P
Silicone
Lube Packet
88532** (Colored Finishes)
88531** (Metal Finishes)
Jet
Single Jet For Whirlpools
With 6 or More Jets
88530** (Colored Finishes)
88529** (Metal Finishes)
Jet
30739
Jet Tool
**Finish/color code must be specified when ordering.
Kohler Co.
13
1022401-5-A
60320
Screw
67065
Ground Lug
1018964
Bracket
60320
Screw
90153
Locknut
67065
Ground Lug
93892
Electrical Box
61845-K
Copper Grounding Wire
60320
Screw
1019432
Carriage Bolt
93003
Strain Relief
90154
Nut
93893
Cover
1016957
2 HP Pump
1016958
Motor
1010673
Seal
1010548
Volute
1010676
Cover
1010677
Screw
1016960
Impeller
1010675
O-Ring
1019719
Connector
94821
O-Ring
1005363
Nut
1019444-A (3/4”/1.9cm)
1019444-B (1-3/4”/4.4cm)
1019444-C (2”/5.1cm)
1019444-D (1-1/2”/3.8cm)
1019444-E (1”/2.5cm)
1019444-F (1-1/4”/3.2cm)
1019444-G (2-1/4”/5.7cm)
1019444-H (2-1/2”/6.4cm)
1019444-J (2-3/4”/7cm)
1019444-K (3”/7.6cm)
1019444-L (1/2”/1.3cm)
1019444-M (1/4”/6mm)
Spacer
1019445-A (1-3/4”/4.4cm)
1019445-B (2-3/4”/7cm)
1019445-C (3”/7.6cm)
1019445-D (2-1/2”/6.4cm)
1019445-E (2”/5.1cm)
1019445-F (2-1/4”/5.7cm)
1019445-G (3-1/4”/8.3cm)
1019445-H (3-1/2”/8.9cm)
1019445-J (3-3/4”/9.5cm)
1019445-K (4”/10.2cm)
1019445-L (1-1/2”/3.8cm)
1019445-M (1-1/4”/3.2cm)
Stud
1018661 (Neckjets)
1018663 (Neckjets & Backjets)
Control
**Finish/color code must be specified when ordering.
1022401-5-A
14
1019447-A (1/4”/6mm)
1019447-B (1/2”/1.3cm)
1019447-C (3/4”/1.9cm)
Isolation Mount
Kohler Co.
60320
Screw
67065
Ground Lug
1018964
Bracket
1001794
Locknut
60320
Screw
67065
Ground
Lug
93892
Electrical Box
61845-K
Copper Grounding Wire
60320
Screw
1019433
Carriage Bolt
93003
Strain Relief
93893
Cover
1016953
1.5 HP Pump
90153
Nut
1016954
Motor
1010673
Seal
1010548
Volute
1010676
Cover
1010677
Screw
1013755
Impeller
1010675
O-Ring
1019719
Connector
94821
O-Ring
100536
3
Nut
1019444-A (3/4”/1.9cm)
1019444-B (1-3/4”/4.4cm)
1019444-C (2”/5.1cm)
1019444-D (1-1/2”/3.8cm)
1019444-E (1”/2.5cm)
1019444-F (1-1/4”/3.2cm)
1019444-G (2-1/4”/5.7cm)
1019444-H (2-1/2”/6.4cm)
1019444-J (2-3/4”/7cm)
1019444-K (3”/7.6cm)
1019444-L (1/2”/1.3cm)
1019444-M (1/4”/6mm)
Spacer
1019446-A (1-3/4”/4.4cm)
1019446-B (2-3/4”/7cm)
1019446-C (3”/7.6cm)
1019446-D (2-1/2”/6.4cm)
1019446-E (2”/5.1cm)
1019446-F (2-1/4”/5.7cm)
1019446-G (3-1/4”/8.3cm)
1019446-H (3-1/2”/8.9cm)
1019446-J (3-3/4”/9.5cm)
1019446-K (4”/10.2cm)
1019446-L (1-1/2”/3.8cm)
1019446-M (1-1/4”/3.2cm)
Stud
101866
0
Control
1019447-A (1/4”/6mm)
1019447-B (1/2”/1.3cm)
1019447-C (3/4”/1.9cm)
Isolation Mount
**Finish/color code must be specified when ordering.
Kohler Co.
15
1022401-5-A
1018709
Heater
1011679
Gasket
1012916
Nut w/Screws
1012653
Adapter
94821
O-Ring
1012977
Adapter
1018710
Heater
94821
O-Ring
1012916
Nut w/Screws
1012977
Adapter
94821
O-Ring
1011679
Gasket
**Finish/color code must be specified when ordering.
1022401-5-A
16
Kohler Co.
1020677
Gasket
1023381
Wrench
65157
Nut
1013453
Spring
Carefully study
decal and cover
detail below for
proper service part
identification
1013452**
Dial Trim
1013499
Housing
91639
O-Ring
1020678--A
Cover/Circuit Board
(w/Wrench)
1020678-B
Cover/Circuit Board
(w/Wrench)
1013497-A
Decal
1020678-C
Cover/Circuit Board
(w/Wrench)
1013497-B
Decal
1020678-D
Cover/Circuit Board
(w/Wrench)
1013497-D
Decal
1013497-C
Decal
1020678-E
Cover/Circuit Board
(w/Wrench)
1013497-E
Decal
**Finish/color code must be specified when ordering.
Kohler Co.
17
1022401-5-A
1013460
Housing
1020679-A
Cover/Circuit Board
59588
Screw
94110
O-Ring
1013459-A
Decal
1013469**
Trim Ring
**Finish/color code must be specified when ordering.
1022401-5-A
18
Kohler Co.
1013464-A
Decal
1013822-A
Remote w/Stand
1023091**
Cap
1020679-A
Remote
1013471**
Stand
1013822-B
Remote w/Stand
1013464-B
Decal
1020679-B
Remote
**Finish/color code must be specified when ordering.
Kohler Co.
19
1022401-5-A
Troubleshooting the Neckjet System
Symptoms
Probable Causes
Recommended Action
14. Keypad does not
respond when
neckjet mode is
selected.
A. Faulty user keypad.
A. Replace user keypad. Refer to
installer/dealer.
15. Pump operates but
j do not turn
neckjets
on Indicato
on.
Indicator ba
bar on
user keypad is
flashing.
A. Pillow is not installed.
A. Make sure the pillow is properly
attached to the neckjet body.
B. Reed switch is faulty.
B. Check reed switch wiring and replace if
necessary.
C. Wiring harness from neckjet to control
is loose, disconnected or damaged.
C. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
A. Neckjet line is blocked.
A. Disconnect neckjet hoses and remove
blockage.
B. Wiring harness from neckjet to control
is loose, disconnected or damaged.
B. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
C. Faulty butterfly valve.
C. Replace butterfly valve. Refer to
installer/dealer.
D. Faulty control.
D. Replace control. Refer to installer/dealer.
A. Wiring harness from neckjet pulse
canister to control is loose,
disconnected or damaged.
A. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
B. Faulty pulse canister.
B. Replace pulse canister. Refer to
installer/dealer.
C. Faulty control.
C. Replace control. Refer to installer/dealer.
16. Pump operates but
j do not turn
neckjets
on Indicato
on.
Indicator ba
bar on
user keypad is NOT
flashing.
17. Water flows from
neckjets, but
j do not
neckjets
pulse.
l
USA: 1-800-4-KOHLER
Canada: 1-800-964-5590
Mexico: 001-877-680-1310
kohler.com
E2003 Kohler Co.
1022401-5-A
20 A
1022401-5-
Kohler Co.