NETGEAR AC WiFi Business Access Point WAC510 USer Manual

AC WiFi Business

Access Point WAC510

User Manual

with NETGEAR Insight app for easy management

April 2017

202-11686-02

350 E. Plumeria Drive

San Jose, CA 95134

USA

AC WiFi Business Access Point WAC510

Support

Thank you for purchasing this NETGEAR product. You can visit

www.netgear.com/support

to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

Conformity

For the current EU Declaration of Conformity, visit

http://kb.netgear.com/app/answers/detail/a_id/11621

.

Compliance

For regulatory compliance information, visit

http://www.netgear.com/about/regulatory

.

See the regulatory compliance document before connecting the power supply.

Trademarks

© NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

Revision History

Publication

Part Number

202-11686-02

Publish Date Comments

April 2017 We made changes to the following sections:

202-11686-01 December

2016

•

Connect Over WiFi Using an iOS or Android Mobile Device

on page

15

•

Connect Over WiFi Using a WiFi-Enabled Computer or Mobile Device

on page 16

•

Connect Over Ethernet Using a Computer Connected to the Same

Network

on page 18

•

Connect Over Ethernet Using a Directly Connected Computer

on page

20

•

Set Up a WiFi Network With Open, WPA2, or Mixed Security

on page

26

•

Enable or Disable Radio Resource Management for a WiFi Network

on page 33

•

Change the RSSI Threshold for a WiFi Network

on page 35

•

Block Specific URLs and Keywords for Internet Access

on page 62

•

Change the System Mode to Router Mode or AP Mode

on page 85

In addition, we made minor changes to other sections and updated some figures.

First publication.

2

Contents

Chapter 1 Hardware Overview of the Access Point

Related Documentation.........................................................................................7

Unpack the Access Point.......................................................................................7

Top Panel With LEDs.............................................................................................7

Back Panel.............................................................................................................9

Product Label.........................................................................................................9

Chapter 2 Install the Access Point in Your Network and Access It for Initial

Configuration

Position Your Access Point...................................................................................11

Set Up and Connect the Access Point to Your Network or Internet Modem.........12

Set Up the Access Point With a PoE Network Connection..............................12

Set Up the Access Point With a Non-PoE Network Connection......................13

Set Up the Access Point With a Connection to Your Internet Modem.............13

Connect to the Access Point for Initial Configuration...........................................15

Connect Over WiFi Using an iOS or Android Mobile Device...........................15

Connect Over WiFi Using a WiFi-Enabled Computer or Mobile Device..........16

Connect Over Ethernet Using a Computer Connected to the Same Network..18

Connect Over Ethernet Using a Directly Connected Computer......................20

Log In to the Access Point After Initial Setup to View or Change Settings...........22

Change the Admin User Account Password........................................................23

Set the Time Zone................................................................................................24

Chapter 3 Manage the Basic WiFi and Radio Features

Set Up and Manage WiFi Networks.....................................................................26

Set Up a WiFi Network With Open, WPA2, or Mixed Security.........................26

View or Change the Settings of a WiFi Network..............................................30

Disable or Enable a WiFi Network...................................................................31

Remove a WiFi Network..................................................................................31

Enable or Disable Client Separation for a WiFi Network.................................32

Hide or Broadcast the SSID for a WiFi Network..............................................32

Enable or Disable Radio Resource Management for a WiFi Network.............33

Enable or Disable Band Steering for a WiFi Network......................................34

Change the RSSI Threshold for a WiFi Network.............................................35

Change the VLAN ID for a WiFi Network.........................................................35

Select a MAC ACL for a WiFi Network............................................................36

Set Bandwidth Limitations for a WiFi Network.................................................37

Set Up a Captive Portal for a WiFi Network....................................................38

Manage the Basic Radio Features.......................................................................40

Manage the Basic Settings for the Radios......................................................40

Turn a Radio On or Off....................................................................................43

Change the WiFi Mode for a Radio.................................................................44

3


Change the MCS Index and Data Rate for a Radio........................................45

Change the Channel Width for a Radio...........................................................45

Change the Output Power for a Radio............................................................46

Change the Guard Interval for a Radio...........................................................47

Change the Channel for a Radio.....................................................................48

Set Up a WiFi On/Off Schedule for the Radios...............................................48

Manage Quality of Service for a WiFi Radio...................................................49

Chapter 4 Manage the Advanced WiFi and Radio Features

Manage the Advanced Radio Features................................................................52

Manage the Advanced WiFi Settings for the Radios.......................................52

Manage the Maximum Number of Clients for a Radio....................................54

Manage the Broadcast and Multicast Settings for a Radio.............................55

Manage Load Balancing for the Radios..........................................................56

Set Up a WiFi Bridge Between Access Points.....................................................57

Chapter 5 Manage Access and Security

Block Specific URLs and Keywords for Internet Access......................................62

Manage MAC Access Control Lists......................................................................63

Manually Set Up a MAC Access Control List..................................................63

Import an Existing MAC Access Control List...................................................65

Manage User Accounts........................................................................................67

Add a User Account........................................................................................67

Change the Settings for a User Account.........................................................68

Remove a User Account.................................................................................69

Chapter 6 Manage the Local Area Network and IP Settings

Disable the DHCP Client and Specify a Fixed IP Address...................................71

Enable the DHCP Client......................................................................................73

Set the 802.1Q VLAN and Management VLAN...................................................74

Enable or Disable Spanning Tree Protocol...........................................................75

Enable or Disable Network Integrity Check..........................................................76

Enable or Disable Ethernet LLDP........................................................................76

Enable or Disable UPnP......................................................................................77

Manage DHCP Servers.......................................................................................78

Add a DHCP Server for a WiFi Network..........................................................78

View or Change the Settings of a DHCP Server.............................................80

Disable a DHCP Server...................................................................................81

Remove a DHCP Server.................................................................................82

Chapter 7 Manage and Maintain the Access Point

Change the System Mode to Router Mode or AP Mode......................................85

Change the System Name...................................................................................86

Change the Country or Region of Operation.......................................................86

Specify a Custom NTP Server.............................................................................87

Manage the Syslog Settings................................................................................88

Upgrade the Firmware of the Access Point..........................................................89

Check for New Firmware and Upgrade the Access Point................................89

4


Manually Download Firmware and Upgrade the Access Point........................90

Use a TFTP Server to Upgrade the Access Point...........................................91

Use an FTP Server to Upgrade the Access Point...........................................92

Manage the Configuration File of the Access Point.............................................93

Back Up the Access Point Configuration.........................................................93

Restore the Access Point Configuration..........................................................94

Reboot the Access Point From the Web Management Interface..........................94

Return the Access Point to Its Factory Default Settings......................................95

Use the Reset Button......................................................................................95

Use the Web Management Interface...............................................................96

Enable or Disable Telnet......................................................................................97

Enable or Disable Secure Shell...........................................................................98

Manage the SNMP Settings.................................................................................98

Chapter 8 Monitor the Access Point and the Network

View the Access Point Internet, IP, and System Settings...................................101

View the WiFi Radio Settings.............................................................................103

View Connected Clients and Client Trends........................................................105

View WiFi and WAN Traffic and Traffic Statistics................................................108

View, Save, Download, or Clear the Logs..........................................................109

View Alarms and Notifications...........................................................................111

Chapter 9 Diagnostics and Troubleshooting

Capture WiFi Packets.........................................................................................113

Quick Tips for Troubleshooting...........................................................................115

Troubleshoot With the LEDs...............................................................................116

Power LED Is Off...........................................................................................116

Power LED Remains Solid Amber.................................................................117

Power LED Is Blinking Amber Continuously..................................................117

Power LED Is Alternating Green and Amber.................................................117

Activity LED Is Off.........................................................................................117

2.4G or 5G WLAN LED Is Off........................................................................118

WAN or LAN LED Is Off While a Device Is Connected.................................118

Troubleshoot the WiFi Connectivity....................................................................119

Troubleshoot Internet Browsing.........................................................................119

You Cannot Log In to the Access Point Over a LAN Connection.......................120

Changes Are Not Saved....................................................................................120

Troubleshoot Your Network Using the Ping Utility..............................................120

Test the LAN Path to Your Access Point........................................................121

Test the Path From Your Computer to a Remote Device...............................121

Appendix A Factory Default Settings and Technical Specifications

Factory Settings.................................................................................................124

Technical Specifications.....................................................................................127

5

Hardware Overview of the Access Point

1

The NETGEAR AC WiFi Business Access Point WAC510 with NETGEAR Insight app for easy management, in this manual referred to as the access point, supports dual-band concurrent operation at 2.4 GHz and 5 GHz with combined throughput of 1.75 Gbps (450 Mbps at 2.4 GHz and 1300 Mbps at 5 GHz). The access point supports Power over Ethernet (PoE) and can function either as an access point in an existing network connected to a PoE (or regular) switch or in standalone mode as both an access point and router connected to an Internet modem. The Insight app lets you set up and manage the access point from your iOS or Android mobile device.

The chapter contains the following sections:

•

Related Documentation

on page 7

•

Unpack the Access Point

on page 7

•

Top Panel With LEDs

on page 7

•

Back Panel

on page 9

•

Product Label

on page 9

Note

For more information about the topics that are covered in this manual, visit the support website at

netgear.com/support

.

Note

Firmware updates with new features and bug fixes are made available from time to time at

downloadcenter.netgear.com

. You can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this guide, you might need to update your firmware.

6


Related Documentation

The following related documentation is available at


:

•

Installation guide

•

Ceiling and wall installation guide

•

Data sheet

Unpack the Access Point

The package contains the access point, installation guide, ceiling and wall installation kit, and mounting installation guide. Because the access point supports Power over Ethernet (PoE), a power adapter is not included in the product package but is available as an option.

Top Panel With LEDs

The status LEDs are located on the top panel of the access point.

Figure 1. Status LEDs


7


Table 1. LED descriptions

LED

Power LED

Activity LED

Description

Off. No power is supplied to the access point.

Solid green. Power is supplied to the access point and the access point is ready.

Solid amber. During startup, the Power LED lights solid amber. If after five minutes the amber light remains on, a boot error occurred.

Blinking amber temporarily. The access point is upgrading firmware.

Blinking amber continuously. The access point did not receive an IP address from a DHCP server.

Alternating green and amber. The access point is receiving insufficient PoE power.

Off. No link with the network is detected.

Solid green. A link with the network is detected.

Blinking green. Network traffic is detected.

WAN LED

LAN LED

2.4G WLAN LED

5G WLAN LED

Off. No powered-on Ethernet device is connected to the WAN port. If a powered-on Ethernet device is connected, no Ethernet link is detected.

Solid amber. A 10 or 100 Mbps Ethernet link is detected on the WAN port.

Solid green. A 1000 Mbps Ethernet link is detected on the WAN port.

Off. No powered-on Ethernet device is connected to the LAN port. If a powered-on Ethernet device is connected, no Ethernet link is detected.

Solid amber. A 10 or 100 Mbps Ethernet link is detected on the LAN port.

Solid green. A 1000 Mbps Ethernet link is detected on the LAN port.

Off. The 2.4 GHz WiFi radio is off.

Solid green. The 2.4 GHz WiFi radio is on.

Solid blue. One or more WLAN clients are connected to the 2.4 GHz WiFi radio.

Blinking blue. Traffic is detected on the 2.4 GHz WiFi radio.

Off. The 5 GHz WiFi radio is off.

Solid green. The 5 GHz WiFi radio is on.

Solid blue. One or more WLAN clients are connected to the 5 GHz WiFi radio.

Blinking blue. Traffic is detected on the 5 GHz WiFi radio.

Note

For information about troubleshooting with the LEDs, see

Troubleshoot With the LEDs

on page 116.


8


Back Panel

The back panel of the access point provides two ports and a DC power connector.

Figure 2. Access point back panel

Viewed from left to right, the back panel contains the following components:

•

LAN port. One gray Gigabit Ethernet RJ-45 LAN port to connect the access point to Ethernet devices.

You can use the LAN port to connect the access point to a switch, computer, or other Ethernet device.

•

WAN PoE port. One yellow Gigabit Ethernet RJ-45 WAN port that supports PoE and that provides an uplink connection to a PoE switch or regular switch that is connected to your network and the Internet or to an Internet modem.

•

DC power connector. If you do not use a PoE connection, connect an optional power adapter to the

DC power connector.

Note

The Reset button is located on the left side panel of the access point. Press the Reset button to reset the access point to factory default settings. For more information, see

Use the Reset Button

on page 95.

For more information about WAN and LAN port connections, see

Set Up and Connect the Access Point to Your Network or Internet Modem

on page 12.

Product Label

The product label on the bottom panel of the access point shows the default login information, default WiFi network name (SSID), serial number, network key (password), and MAC address of the access point.

Figure 3. Access point label


9

Install the Access Point in Your Network and Access It for Initial Configuration

2

This chapter describes how you can install and access the access point in your network.

The chapter contains the following sections:

•

Position Your Access Point

on page 11

•


on page 12

•

Connect to the Access Point for Initial Configuration

on page 15

•

Log In to the Access Point After Initial Setup to View or Change Settings

on page 22

•

Change the Admin User Account Password

on page 23

•

Set the Time Zone

on page 24

10


Position Your Access Point

Before you install your access point as described in the mounting installation guide, consider how you will position the access point.

The access point lets you access your network anywhere within the operating range of your WiFi network.

However, the operating distance or range of your WiFi connection can vary significantly depending on the physical placement of your access point. For example, the thickness and number of walls the WiFi signal passes through can limit the range.

Additionally, other WiFi access points in and around your home might affect your access point’s signal. WiFi access points can be routers, repeaters, WiFi range extenders, and any other devices that emit WiFi signals for network access.

Position your access point according to the following guidelines:

•

Place your access point near the center of the area where your computers and other devices operate and within line of sight to your WiFi devices.

•

If you use a power adapter, make sure that the access point is within reach of an AC power outlet.

•

Place the access point in an elevated location, minimizing the number walls and ceilings between the access point and your other devices.

•

Place the access point away from electrical devices such as these:

-

Ceiling fans

-

Home security systems

-

Microwaves

-

Computers

-

Base of a cordless phone

-

2.4 GHz cordless phone

-

5 GHz cordless phone

•

Place the access point away from large metal surfaces, large glass surfaces, insulated walls, and items such as these:

-

Solid metal door

-

Aluminum studs

-

Fish tanks

-

Mirrors

-

Brick

-

Concrete

If you are using adjacent access points, use different radio frequency channels to reduce interference.


11


Set Up and Connect the Access Point to Your Network or

Internet Modem

The access point can function as a WiFi access point in your existing network or in a standalone configuration as a WiFi access point and router connected to your DSL or cable Internet modem.

The following sections describe how you can connect the access point to your network or Internet modem:

•

Set Up the Access Point With a PoE Network Connection

on page 12

•

Set Up the Access Point With a Non-PoE Network Connection

on page 13

•

Set Up the Access Point With a Connection to Your Internet Modem

on page 13

To set up your access point, follow the procedure in one of these sections.

Set Up the Access Point With a PoE Network Connection

You can connect the access point to a Power over Ethernet (PoE) switch in your network and use the access point in its default AP mode, which lets WiFi clients connect to the access point and access your network and the Internet. If you use a PoE connection, the access point does not require a power adapter.

Figure 4. Set up the access point with a PoE connection to your network

To set up the access point with a PoE connection to your network:

1.

Connect an Ethernet cable to the WAN port on the access point.

Note

Do not use the LAN port for a connection to the PoE switch.

2.

Connect the other end of the Ethernet cable to a PoE port on a PoE switch that is connected to your network and to the Internet.

The Power LED of the access point lights solid amber. After about one minute, the Power LED turns solid green and the access point is ready for you to perform the initial configuration.


12


For information about accessing the access point for initial configuration, see


on page 15.

Set Up the Access Point With a Non-PoE Network Connection

You can connect the access point to a switch in your network and use the access point in its default AP mode, which lets WiFi clients connect to the access point and access your network and the Internet. If you use a regular switch, that is, a non–Power over Ethernet (PoE) switch, the access point requires a power adapter, which is an option that you can purchase.

Figure 5. Set up the access point with a connection to your network

To set up the access point with a non-PoE connection to your network:

1.

Connect an Ethernet cable to the WAN port on the access point.

2.

Connect the other end of the Ethernet cable to a switch that is connected to your network and to the

Internet.

3.

Connect the power adapter to the access point and plug it into an electrical outlet.




on page 15.

Set Up the Access Point With a Connection to Your Internet

Modem

You can connect the access point directly to your DSL or cable Internet modem and let the access point function as both a WiFi access point and a router. In this configuration, WiFi clients can connect to the access point and access your network and the Internet and you also can attach a switch to the access point to enhance your network. Because you cannot use Power over Ethernet (PoE) in this setup, the access point requires a power adapter, which is an option that you can purchase.


13


Figure 6. Set up the access point with a connection to your Internet modem

To connect the access point to your Internet modem:

1.

Unplug your Internet modem’s power, leaving the modem connected to the wall jack for your Internet service.

2.

If your modem includes a battery backup, remove the battery.

3.

Use an Ethernet cable to connect the modem to the yellow WAN port on the access point.

Note

Do not use the LAN port for a connection to the modem.

4.

If your modem includes a battery backup, reinsert the battery.

5.

Plug in and turn on your modem.

6.

To attach a switch to the access point, use an Ethernet cable to connect the switch to the gray LAN port on the access point.

7.

Connect the power adapter to the access point and plug it into an electrical outlet.


Note

During initial configuration of the access point, you must change the default system mode of the access point from AP mode to Router mode.



on page 15. After initial configuration, change the default system mode of the access point from AP mode to Router mode (see


on page

85).


14


Connect to the Access Point for Initial Configuration

After you set up the access point, you can use several methods to connect to it for initial configuration.

The following sections describe how you can connect to the access point:

•

Connect Over WiFi Using an iOS or Android Mobile Device

on page 15

•

Connect Over WiFi Using a WiFi-Enabled Computer or Mobile Device

on page 16

•

Connect Over Ethernet Using a Computer Connected to the Same Network

on page 18

•


on page 20

To connect to the access point, follow the procedure in one of these sections.

Note

If your network does not include a DHCP server (or a router that functions as a DHCP server) and you do not perform the initial configuration of the access point as described in one of the previous sections, you can connect only two clients to the access point and the access point can provide an IP address to only two clients. To prevent this situation, make sure that you perform the initial configuration of the access point.

Connect Over WiFi Using an iOS or Android Mobile Device

You can install the NETGEAR Insight app on an iOS or Android mobile device and set up the access point

(and perform many other tasks as well).

To connect to the access point over WiFi using an iOS or Android mobile device:

1.

On your mobile device, go to the app store, search for NETGEAR Insight, and download the app.

2.

Open the NETGEAR Insight app and log in to your existing NETGEAR account or create a new account to log in with.

3.

Follow the prompts in the NETGEAR Insight app to discover and register the access point on the network so that you can configure and manage the access point.

Note

If the access point is not connected to the Internet, you can still use the NETGEAR

Insight app to configure the access point by connecting to the access point’s default

SSID. The default SSID is on the access point label on the bottom of the access point and is shown in the format NETGEARxxxxxx-SETUP, where xxxxxx is the last six hexadecimal digits of the access point’s MAC address. The default password is

sharedsecret.


15


Connect Over WiFi Using a WiFi-Enabled Computer or Mobile

Device

This section describes how to connect to the access point for the first time over WiFi using a WiFi-enabled computer or mobile device (without using the NETGEAR Insight app).

To connect to the access point over WiFi using a WiFi-enabled computer or mobile device:

1.

From your computer or mobile device, connect over WiFi to the access point’s default WiFi network.

The default SSID is on the access point label on the bottom of the access point and is shown in the format NETGEARxxxxxx-SETUP, where xxxxxx is the last six hexadecimal digits of the access point’s

MAC address. The default password is sharedsecret.

2.

On the computer or mobile device, open a web browser and, in the address bar, enter

www.routerlogin.net (or www.aplogin.net).

Note

You can use www.routerlogin.net (and www.aplogin.net) only during initial setup of the access point.

The Day Zero Easy Setup page displays.

Note

After you save the basic settings that are shown on the page, the Day Zero Easy

Setup page no longer displays when you log in. Instead, the Dashboard page displays.

3.

To let the access point detect if new firmware is available, click the Check for Upgrade button.

To detect new firmware, the access point must already be connected to the Internet. You can also let the access point detect new firmware later.

If new firmware is available, you can upgrade the access point. You can also upgrade the access point later.


16


4.

Enter the settings that are described in the following table.

Setting Description

Country/Region From the menu, select the country and region in which the access point is operating.

Note

It might not be legal to operate the access point in a region other than the regions listed in the menu. If your country or region is not listed, check with your local government agency.

Time Zone

DHCP Client

SSID

Authentication Type

Password

From the menu, select the time zone for the country and region in which the access point is operating.

By default, the DHCP client of the access point allows the access point to receive an IP address from a DHCP server (or router that functions as a DHCP server) in your network.

To set up the access point with a static (fixed) IP address, do the following:

a.

Select the Disable radio button.

Additional fields display.

b.

Specify the IP address, IP subnet mask, IP address of the default gateway, and IP address of the DNS server.

You cannot use the default SSID for regular operation (the default SSID is for setup only). Enter a new name with a maximum of 32 characters. You can use a combination of alphanumeric and special characters.

From the menu, select one of the following authentication types for the WiFi network:

•

Open. Authentication is not required and data encryption is not supported.

This setting does not provide any security and is not appropriate for most situations.

•

WPA2-PSK. This option allows only WiFi clients that support WPA2 to connect to the SSID. Select this option if all WiFi clients are capable of supporting

WPA2. This option uses AES encryption.

•

WPA-PSK / WPA2-PSK. This option allows both WPA and WPA2 WiFi clients to connect to the SSID. This option uses TKIP and AES encryption. Broadcast packets use TKIP. For unicast (that is, point-to-point) transmissions, WPA clients use TKIP and WPA2 clients use AES.

Unless you select Open from the Authentication Type menu, enter a new WiFi password (network key) for the WiFi network.

5.

Click the Apply button.

Your settings are saved and you are disconnected from the access point. If you changed the country of operation, the access point restarts.

6.

Reconnect over WiFi to the access point’s WiFi network using the new SSID and password.

The Dashboard page displays. You can now customize the access point settings for your network environment.


17


Connect Over Ethernet Using a Computer Connected to the

Same Network

The following procedure assumes that your network includes a DHCP server (or router that functions as a

DHCP server) and that the access point and the computer are on the same network. By default, the access point functions as a DHCP client. If you want to set up the access point with a static (fixed) IP address, see


on page 20.

To connect to the access point using a computer that is connected to the same network as the access point:

1.

To determine the IP address that the DHCP server assigned to the access point, access the DHCP server or use an IP network scanner.

2.

On the computer, open a web browser and, in the address bar, enter the IP address that is assigned to the access point.

The Day Zero Easy Setup page displays.

Note



3.




4.



18


Setting

Country/Region

Description

From the menu, select the country and region in which the access point is operating.

Note


Time Zone

DHCP Client

SSID

Authentication Type

Password




a.



b.




•



•



•



5.


Your settings are saved. The Dashboard page displays.You can now customize the access point settings for your network environment.

Note

If you changed the country of operation or IP address of the access point, you are disconnected and must log back in to the access point. If you changed the country of operation, the access point restarts. If you changed the IP address, make sure that you use the new IP address when you log back in.


19


Connect Over Ethernet Using a Directly Connected Computer

If your network does not include a DHCP server (or router that functions as a DHCP server), you can use a computer that is connected through an Ethernet cable to the LAN port of the access point.

To connect to the access point using a computer that is connected to the LAN port of the access point:

1.

Record the IP address and subnet mask of your computer so that you can reinstate these IP address settings later.

2.

Temporarily change the IP address on your computer to 192.168.0.210 with 255.255.255.0 as the subnet mask.

(You can actually use any IP address in the 192.168.0.2–192.168.0.254 range, with the exception of IP address 192.168.0.100, which is the access point default IP address.)

For more information about changing the IP address on your computer, see the help or documentation for your computer.

3.

Use an Ethernet cable to connect your computer to the LAN port on the access point.

4.

On the computer, open a web browser and enter 192.168.0.100 in the address bar.

The Day Zero Easy Setup page displays. This page displays only the very first time that you access the access point.

Note



5.




20



6.



Country/Region From the menu, select the country and region in which the access point is operating.

Note


Time Zone

DHCP Client

SSID

Authentication Type

Password




a.



b.




•



•



•



7.


Your settings are saved. The Dashboard page displays.You can now customize the access point settings for your network environment.


21


Note

If you changed the country of operation or IP address of the access point, you are disconnected and must log back in to the access point. If you changed the country of operation, the access point restarts. If you changed the IP address, make sure that you use the new IP address when you log back in.

8.

After you complete the setup process, you can change the computer back to its original IP address settings.

Log In to the Access Point After Initial Setup to View or

Change Settings

After you set up the access point, you can view or change the settings for the access point.

To log in to the access point’s web management interface:

1.

Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable or WiFi connection.

2.

Enter the IP address that is assigned to the access point.

A login window opens.

3.

Enter the access point user name and password.

The default user name is admin. The default password is password. The user name and password are case-sensitive.

The Dashboard page displays. The following figure shows part of the Dashboard page.


22


The Dashboard page displays various panes that let you see the status of your access point at a glance.

For more information about the Dashboard page and its various panes, see

Monitor the Access Point and the Network

on page 100.

Change the Admin User Account Password

We recommend that you change the default password that you use to log in to the access point to a more secure password. This is the password that you use to log in to the access point with the user name admin.

The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols. However, do not include quotation marks in the password. The password must be between 4 and 12 characters in length.

Note

This admin password is the password that you use to log in to the access point’s web management interface. It is not the password that you use for WiFi access.

To change the password for the user name admin:

1.


2.



3.



The Dashboard page displays.

4.

Select Management > Configuration > System > Advanced > User Accounts.

The page that displays lets you change the user accounts.

5.

Next to admin, in the Password field, enter the new password.

6.

In the Confirm Password field, enter the same new password.

Note

You cannot change the user name. The name must remain admin.

7.


Your settings are saved. The next time that you log in to the access point, you must use the new password. If you forget the new password, you must reset the access point to factory default settings.

Doing so restores the password to the default password.


23


Set the Time Zone

The access point might detect the time zone automatically or you might need to adjust the time zone and daylight saving time settings. When the access point synchronizes its clock with a Network Time Protocol

(NTP) server, the page shows the date and time. If the page does not show the correct date and time, you might need to set the time zone and adjust the daylight saving time setting.

To set the time zone and adjust the daylight saving time setting:

1.


2.



3.




4.

Select Management > Configuration > System > Basic > Time.

The page that displays lets you change the time settings.

5.

From the Time Zone menu, select the time zone for the area in which the access point operates.

6.


Your settings are saved. When the access point connects over the Internet to an NTP server, the date and time that display on the page are adjusted according to your settings.

For information about other time settings, see

Specify a Custom NTP Server

on page 87.


24

Manage the Basic WiFi and Radio

Features

3

This chapter describes how you can manage the basic WiFi and radio settings of the access point. For information about the advanced WiFi and radio settings, see

Manage the Advanced WiFi and Radio Features

on page 51.

Tip

If you want to change the settings of the access point’s WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.

The chapter includes the following sections:

•

Set Up and Manage WiFi Networks

on page 26

•

Manage the Basic Radio Features

on page 40

25


Set Up and Manage WiFi Networks

The access point supports eight WiFi networks (four for each radio), each with its own unique WiFi settings.

The following sections describe how you can set up and manage WiFi networks on the access point:

•


on page 26

•

View or Change the Settings of a WiFi Network

on page 30

•

Disable or Enable a WiFi Network

on page 31

•

Remove a WiFi Network

on page 31

•

Enable or Disable Client Separation for a WiFi Network

on page 32

•

Hide or Broadcast the SSID for a WiFi Network

on page 32

•

Enable or Disable Radio Resource Management for a WiFi Network

on page 33

•

Enable or Disable Band Steering for a WiFi Network

on page 34

•

Change the RSSI Threshold for a WiFi Network

on page 35

•

Change the VLAN ID for a WiFi Network

on page 35

•

Select a MAC ACL for a WiFi Network

on page 36

•

Set Bandwidth Limitations for a WiFi Network

on page 37

•

Set Up a Captive Portal for a WiFi Network

on page 38

Set Up a WiFi Network With Open, WPA2, or Mixed Security

The access point provides one default SSID that is enabled by default and that broadcasts on the 2.4 GHz band and the 5 GHz band. This is the SSID that you were required to rename when you logged in to the access point for the first time. You can add more SSIDs: The access point support four SSIDs for each radio for a total of eight SSIDs. (If you enable four SSIDs on both radios, the maximum number of SSIDs is reached.)

SSID stand for service set identifier, which is the WiFi network name. When you create a new SSID, you are actually defining the settings for a new virtual access point (VAP). That means that the access point supports up to eight VAPs.

The access point can simultaneously support the 2.4 GHz band for 802.11b/g/n WiFi devices and the 5 GHz band for 802.11a/n/ac WiFi devices.

To set up a WiFi network:

1.


2.



3.




Manage the Basic WiFi and Radio Features

26


4.

Select Management > Configuration > Wireless > Basic.

The page that displays lets you select and add an SSID.

5.

Click the + button to the left of Add SSID.

6.

Configure the WiFi, security, and radio settings as described in the following table.


VAP

Band

When you set up an SSID, you are creating a new virtual access point (VAP). By default, the new VAP is enabled. If you want to set up the SSID but temporarily disable the VAP, select the No radio button.

Select a radio button for a single band (2.4 GHz or 5 GHz) or keep the default selection, which is the Both radio button, to enable the VAP to broadcast on both bands.

Client Separation By default, client separation is disabled for the VAP. To block communication between

WiFi clients that are associated with different SSIDs on the access point, select the

Enable radio button.

Wireless Network Name

(SSID)

The SSID is the WiFi network name of the VAP. Enter a name for the SSID with a maximum of 32 characters. You can use a combination of alphanumeric and special characters.

For a WiFi device to be able to connect to the VAP, the SSID on the WiFi device must match the SSID of the VAP.


27


(Continued)


Broadcast SSID

802.11K (RRM)

By default, the VAP broadcasts its SSID so that WiFi clients can detect the SSID in their scanned network lists. To turn off the SSID broadcast, select the No radio button.

Turning off the SSID broadcast provides additional WiFi security, but users must know the SSID to be able to join the VAP.

If you set up a wireless distribution system (WDS; see

Set Up a WiFi Bridge Between

Access Points

on page 57), you must keep the SSID broadcast enabled.

Select the 802.11K (RRM) check box to enable 802.11k Radio Resource Management

(RRM) so that the access point and 802.11k-aware clients can dynamically measure the available radio resources. By default, RRM is disabled.

In an 802.11k-enabled network, access points and clients can send neighbor reports, beacon reports, and link measurement reports to each other, allowing 802.11k-aware clients to automatically select the best access point for initial connection or for roaming.

Band Steering Select the Enable radio button to enable the access point to identify the WiFi devices that are dual-band capable and steer those devices to the 5 GHz band rather than the

2.4 GHz band of the VAP. Generally, more channels and bandwidth are available in the

5 GHz band, causing less interference and allowing for a better user experience. By default, band steering is disabled.

RSSI Threshold (-100 to

-10)

You can enter the minimum received signal strength indicator (RSSI) value in decibel milliwatts (dBm) for a WiFi device to connect to the 2.4 GHz or 5 GHz radio on the access point. If the RSSI value on the WiFi device is less than the configured RSSI value on the access point, the WiFi device cannot connect to the access point.

Enter a value in the range of –100 to –10 dBm. The default is –85 dBm.

A higher value (for example, –10 dBm) indicates that the signal strength must be strong for a WiFi device to be able to connect to the radio. A lower value (for example, –100 dBm) indicates that the signal strength can be weak for a WiFi device to be able to connect to the radio. However, a connection that is based on a weak signal can be unreliable.

For example, if the configured RSSI value on the access point is –70 dBm but the RSSI value on the WiFi device is –75 dBm, the WiFi device cannot connect to the access point.

If the WiFi device is connected to the access point and then moves away from the access point, causing its RSSI value to become too low, the WiFi device is disconnected from the access point and an alarm is raised on the access point.


28


(Continued)


VLAN ID You can enter the VLAN ID that must be associated with the VAP. By default, the VLAN

ID is 1.

This VLAN ID is not the same as the 802.1Q VLAN ID that is used for the wired network

(see

Set the 802.1Q VLAN and Management VLAN

on page 74).

If the access point functions in Router mode, you can use the VLAN ID to assign a particular DHCP server to the clients on the WiFi network (see

Add a DHCP Server for a WiFi Network

on page 78).

Network Authentication,

Data Encryption, and

Passphrase

Select one of the following WiFi security options for the VAP:

•

Open. An open WiFi network does not provide any security. Any WiFi device can join the network. We recommend that you do not use an open WiFi network but configure WiFi security. However, an open network might be appropriate for a WiFi hotspot.

•

WPA2-PSK [AES]. This option is the default setting and uses AES encryption. This type of security enables only WiFi devices that support WPA2 to join the VAP. If you did not change the passphrase, the default passphrase displays. The default passphrase is sharedseceret.

WPA2 provides a secure connection but some legacy WiFi devices do not detect

WPA2 and support only WPA. If your network includes such older devices, select

WPA-PSK [TKIP] + WPA2-PSK [AES] security.

In the Passphrase field, enter a phrase of 8 to 63 characters. To join the VAP, a user must enter this passphrase. To view the passphrase in clear text, click the eye icon.

•

WPA-PSK [TKIP] / WPA2-PSK [AES]. This type of security enables WiFi devices that support either WPA or WPA2 to join the VAP. This option uses TKIP and AES encryption.

WPA-PSK [TKIP] is less secure than WPA2-PSK [AES] and limits the speed of WiFi devices to 54 Mbps.

In the Passphrase field, enter a phrase of 8 to 63 characters. To join the VAP, a user must enter this passphrase. To view the passphrase in clear text, click the eye icon.

7.


Your settings are saved.

8.

Make sure that you can connect to the new WiFi network.

If you cannot connect to the new WiFi network, check the following:

•

If your WiFi-enabled computer or mobile device is already connected to another WiFi network in your area, disconnect it from that WiFi network and connect it to the WiFi network that the access point provides. Some WiFi devices automatically connect to the first open network without WiFi security that they discover.

•

If your WiFi-enabled computer or mobile device is trying to connect to your network with its old settings (before you changed the settings), update the WiFi network selection in your WiFi-enabled computer or mobile device to match the current settings for your network.

•

Does your WiFi device display as a connected client? (See

View Connected Clients and Client Trends

on page 105.) If it does, it is connected to the network.


29


•

Are you using the correct WiFi network name (SSID) and password?

View or Change the Settings of a WiFi Network

You can view or change the settings of the default WiFi network (SSID or VAP) or any custom WiFi network.

To view or change the settings of WiFi network:

1.


2.



3.




4.


The page that displays lets you select an SSID.

5.

Click the > button to the left the SSID.

The settings for the selected SSID display.

6.

Change the settings of the WiFi network as needed.

For detailed descriptions of the settings, see


on page 26.

7.

If you made changes, click the Apply button.


8.

If you made changes, make sure that you can reconnect over WiFi to the network with its new settings.

If you cannot connect over WiFi, check the following:

•

If your WiFi-enabled computer or mobile device is already connected to another WiFi network in your area, disconnect it from that WiFi network and connect it to the WiFi network that the access point provides. Some WiFi devices automatically connect to the first open network without WiFi security that they discover.

•

If your WiFi-enabled computer or mobile device is trying to connect to your network with its old settings (before you changed the settings), update the WiFi network selection in your WiFi-enabled computer or mobile device to match the current settings for your network.

•

Does your WiFi device display as a connected client? (See


on page 105.) If it does, it is connected to the network.

•

Are you using the correct WiFi network name (SSID) and password?


30


Disable or Enable a WiFi Network

You can temporarily disable a WiFi network (SSID or VAP) and you can reenable the WiFi network.

To disable or enable a WiFi network:

1.


2.



3.




4.



5.



6.

Under VAP, select one of the following radio buttons:

•

Disable. The WiFi network is disabled.

•

Enable. The WiFi network is enabled.

7.



Remove a WiFi Network

You can remove a custom WiFi network (SSID or VAP) that you no longer need. You cannot remove the default WiFi network.

To remove a WiFi network:

1.


2.



3.




4.



31



5.

Click the trash can icon to the right of the SSID.

The WiFi network is removed.

Enable or Disable Client Separation for a WiFi Network

By default, client separation is disabled for a WiFi network (SSID or VAP), allowing communication between

WiFi clients that are associated with different WiFi networks on the access point. For additional security, you can enable client separation.

To enable or disable client separation for a WiFi network:

1.


2.



3.




4.



5.



6.

Under Client Separation, select one of the following radio buttons:

•

Enable. Client separation is enabled for the WiFi network.

•

Disable. Client separation is disabled for the WiFi network.

7.



Hide or Broadcast the SSID for a WiFi Network

By default, a WiFi network (SSID or VAP) broadcasts its network name (also referred to as the SSID) so that WiFi clients can detect the SSID in their scanned network lists. For additional security, you can turn off the SSID broadcast and hide the SSID so that users must know the SSID to be able to join the WiFi network.

Note

If you set up a wireless distribution system (WDS; see

Set Up a WiFi Bridge Between

Access Points

on page 57), you must keep the SSID broadcast enabled.


32


To hide or broadcast the network name for a WiFi network:

1.


2.



3.




4.



5.



6.

Under Broadcast SSID, select one of the following radio buttons:

•

No. The SSID is hidden for the WiFi network.

•

Yes. The SSID is broadcast for the WiFi network.

7.



Enable or Disable Radio Resource Management for a WiFi

Network

Radio Resource Management (RRM), which is based on IEEE 802.11k, lets the access point and its clients dynamically measure the available radio resources. By default, RRM is disabled.

In an 802.11k-enabled network, access points and clients can send neighbor reports, beacon reports, and link measurement reports to each other, allowing 802.11k-aware clients to automatically select the best access point for initial connection or for roaming.

To enable or disable RRM:

1.


2.



3.





33


4.



5.



6.

Under 802.11K (RRM), select or clear the 802.11K (RRM) check box:

•

Selecting the check box enables RRM.

•

Clearing the check box disables RRM.

7.



Enable or Disable Band Steering for a WiFi Network

Band steering enables the access point to identify the WiFi devices that are dual-band capable and steer those devices to the 5 GHz band rather than the 2.4 GHz band of a WiFi network (SSID or VAP). Generally, more channels and bandwidth are available in the 5 GHz band, causing less interference and allowing for a better user experience. By default, band steering is disabled.

To enable or disable band steering for a WiFi network:

1.


2.



3.




4.



5.



6.

Under Band Steering, select one of the following radio buttons:

•

Enable. Band steering is enabled for the WiFi network.

•

Disable. Band steering is disabled for the WiFi network.

7.




34


Change the RSSI Threshold for a WiFi Network

You can enter the minimum received signal strength indicator (RSSI) value in decibel milliwatts (dBm) for a WiFi device to connect to the 2.4 GHz or 5 GHz radio on the access point. If the RSSI value on the WiFi device is less than the configured RSSI value on the access point, the WiFi device cannot connect to the access point. For example, if the configured RSSI value on the access point is –70 dBm but the RSSI value on the WiFi device is –75 dBm, the WiFi device cannot connect to the access point. If the WiFi device is connected to the access point and then moves away from the access point, causing its RSSI value to become too low, the WiFi device is disconnected from the access point and an alarm is raised on the access point.

The value must be in the range of –100 to –10 dBm. The default is –85 dBm.

To change the RSSI threshold for a WiFi network:

1.


2.



3.




4.



5.



6.

In the RSSI Threshold (-100 to -10) field, enter a value from –100 to –10 dBm.

A higher value (for example, –10 dBm) indicates that the signal strength must be strong for a WiFi device to be able to connect to the radio. A lower value (for example, –100 dBm) indicates that the signal strength can be weak for a WiFi device to be able to connect to the radio. However, a connection that is based on a weak signal can be unreliable.

7.



Change the VLAN ID for a WiFi Network

If the access point functions in Router mode, you can use the VLAN ID to assign a particular DHCP server

to the WiFi clients on the SSID (see


on page 78). By default, the

VLAN ID for a WiFi network is 1.

This VLAN ID is not the same as the 802.1Q VLAN ID that is used for the wired network (see

Set the 802.1Q

VLAN and Management VLAN

on page 74).


35


To change the VLAN ID for a WiFi network:

1.


2.



3.




4.



5.



6.

In the VLAN ID field, enter a value.

By default, the VLAN ID for a WiFi network is 1.

7.



Select a MAC ACL for a WiFi Network

After you set up one or more MAC access control lists (ACLs, also referred to as access lists; see

Manage

MAC Access Control Lists

on page 63), you can select an ACL for use with an SSID. When selected, the

MAC ACL blocks WiFi access to the SSID for WiFi devices that are not in the selected access list. The blockage applies only to the SSID for which you enable the MAC ACL. Only WiFi devices that are in the selected access list can connect to the SSID.

To select a MAC ACL for a WiFi network:

1.


2.



3.




4.


The page that lets you select an SSID displays.

5.

Select the SSID.


36


The WLAN settings for the SSID display.

6.

Select the MAC ACL check box.

7.

From the Select Group menu, select the MAC ACL that you defined earlier (see

Manage MAC Access

Control Lists

on page 63).

8.


Your settings are saved. Only WiFi devices for which the MAC address is on the MAC ACL can connect to the access point through this SSID. (These devices might be able to connect to the access point through another SSID if you did not set up MAC ACL security for that SSID.)

Set Bandwidth Limitations for a WiFi Network

You can enable bandwidth limitations to set limits for the upload and download bandwidths for devices that are connected to a WiFi network. The minimum bandwidth value is 64 Kbps, the maximum bandwidth value is 1024 Mbps.You can set one value for the upload bandwidth and another value for the download bandwidth.

To set bandwidth limitations for devices that are connected to a WiFi network:

1.


2.



3.




4.



5.

Select the SSID.


6.

Select the Bandwidth Limitation check box.

7.

Specify the values:

•

Upload. For the upload bandwidth limitation, enter a value from 64 to 1024 and select Kbps or

Mbps from the menu.

•

Download. For the download bandwidth limitation, enter a value from 64 to 1024 and select Kbps or Mbps from the menu.

8.




37


Set Up a Captive Portal for a WiFi Network

Use a captive portal to welcome or instruct WiFi users and limit their sessions. You can require users to agree to an end user license agreement (EULA) and redirect them a specific website. A captive portal is specific to an SSID.

To set up a captive portal for a WiFi network:

1.


2.



3.




4.



5.

Select the SSID.


6.

Select the Captive Portal check box.

7.

Specify the settings as described in the following table.


38



Session Timeout (in min) Enter the time after which a WiFi session is terminated and a user must log in again.

The period is in the range from 1 to 1440 minutes. The default is 60 minutes.

Redirect URL To redirect a user to a website after login, select the Redirect URL check box and enter the URL to which the user must be directed. If the Redirect URL check box is cleared, a user is directed to the default login page.

Title

Message

Enter the title that is displayed on the login page. If you do not customize the title, the default title displays on the login page.

Enter a message to the user. This message is displayed on the login page. If you do not customize the message, the default message displays on the login page.

JPEG/JPG Image (Max

500KB)

To customize the image that is displayed on the login page, click the Browse button and navigate to and select an image. If you do not customize the image, the default image displays on the login page.

EULA (Max 1KB) The field includes a default end user license agreement (EULA). You can enter or copy a custom text into the field. To show the EULA on the login page, select the EULA check box.

8.

To preview the captive portal login page, click the Preview button.

The following figure shows an example (that is, the figure does not show the default captive portal but a customized one).

9.


Your settings are saved. WiFi clients attempting to connect to the SSID are presented with the captive portal.


39


Manage the Basic Radio Features

You can manage the basic radio features that are described in the following sections:

•

Manage the Basic Settings for the Radios

on page 40

•

Turn a Radio On or Off

on page 43

•

Change the WiFi Mode for a Radio

on page 44

•

Change the MCS Index and Data Rate for a Radio

on page 45

•

Change the Channel Width for a Radio

on page 45

•

Change the Output Power for a Radio

on page 46

•

Change the Guard Interval for a Radio

on page 47

•

Change the Channel for a Radio

on page 48

•

Set Up a WiFi On/Off Schedule for the Radios

on page 48

•

Manage Quality of Service for a WiFi Radio

on page 49

For information about the advanced radio features, see

Manage the Advanced Radio Features

on page 52.

Manage the Basic Settings for the Radios

The basic WiFi settings for the radios apply to all WiFi networks (VAPs or SSIDs). You can specify the radio settings for the 2.4 GHz and 5 GHz radios individually. For information about the advanced radio settings,

see

Manage the Advanced WiFi Settings for the Radios

on page 52.

To manage the basic WiFi settings for the radios:

1.


2.



3.





40


4.

Select Management > Configuration > Wireless > Basic > Wireless Settings.

5.

Configure the settings as described in the following table.

The descriptions in the table apply to both radios, but you can specify the radio settings for the 2.4 GHz and 5 GHz radios individually.

Setting

Turn Radio On

Wireless Mode

Description

By default, the Turn Radio On check box is selected and the radio broadcasts. Turning off a radio disables WiFi access for the band, which can be helpful during configuration, network tuning, or troubleshooting.

Select one of the following WiFi modes for the 2.4 GHz radio:

•

11b. 802.11n, 802.11g, and 802.11b WiFi clients can connect to the access point.

However, the speed of 802.11n and 802.11g clients is limited.

•

11bg. 802.11n, 802.11g, and 802.11b WiFi clients can connect to the access point.

However, the speed of 802.11n clients is limited.

•

11ng. 802.11n, 802.11g, and 802.11b WiFi clients can connect to the access point.

This is the default setting.

Select one of the following WiFi modes for the 5 GHz radio:

•

11a. 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point.

However, the speed of 802.11ac and 802.11na clients is limited.

•

11na. 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. However, the speed of 802.11ac clients is limited.

•

11ac. 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. This is the default setting.


41


(Continued)


MCS Index / Data Rate From the menu, select the modulation and coding scheme (MCS) index and data transmit rate for the radio. The default is Best. For most networks, the default settings work fine.

The available settings also depend on the selection from the Channel Width menu and the selection from the Guard Interval menu.

Channel Width From the menu, select the channel width for the radio. Use the following guidelines:

Output Power

•

A wider channel improves the performance.

•

The 802.11n specification allows a 40 MHz–wide channel in addition to the legacy

20 MHz channel that is available with other modes.

•

The 40 MHz channel enables higher data rates but leaves fewer channels available for use.

•

The 802.11ac specification allows an 80 MHz–wide channel in addition to the dynamic

20/40 MHz channel that is available with other modes.

The channel width and guard interval determine the available MCS index and data transmit rates.

From the menu, select the transmission power of the radio. You can select Max(100%),

50%, 25%, 12.5%, or Min(4%). The default is Max(100%).

Note

If two or more access points are operating in the same area and on the same channel, interference can occur. In such a situation, you might want to decrease the output power for an access point. Make sure that you comply with the regulatory requirements for total radio frequency (RF) output power in your country.


42


(Continued)

Setting

Guard Interval

Channel

Description

From the menu, select the value that protects radio transmissions from interference. An

Auto guard interval (which is the default) improves performance, but some legacy devices can operate only with a long –800ns guard interval.

The guard interval and channel width determine the available MCS index and data transmit rates.

From the menu, select the WiFi channel for the radio. The available WiFi channels and frequencies depend on the country and the radio. The default is Auto, which enables the radio to automatically select the most suitable channel.

Note

You do not need to change the WiFi channel unless you experience interference (which is indicated by lost connections).

Note

If you use multiple WiFi access points (APs), reduce interference by selecting different channels for adjacent APs. We recommend a channel spacing of four channels between adjacent APs (for example, use

Channels 1 and 5, or 6 and 10).

6.


Your settings are saved. The radio or radios restart and WiFi clients might need to reconnect.

Turn a Radio On or Off

By default, both the 2.4 GHz and 5 GHz radios broadcast. Turning off a radio disables WiFi access for the associated band, which affects all VAPs (or SSIDs) in that band. Turning off a radio can be helpful during configuration, network tuning, or troubleshooting.

To turn a radio on or off:

1.


2.



3.




4.


The Wireless Settings page displays.

5.

Take one of the following actions:


43


•

Turn a radio on. Select the Turn Radio ON check box for the radio.

•

Turn a radio off. Clear the Turn Radio ON check box for the radio.

6.



Change the WiFi Mode for a Radio

By default, all types of WiFi clients can access a WiFi network on the access point, that is, the WiFi modes on the access point support 802.11n, 802.11g, 802.11b, 802.11ac, 802.11na, and 802.11a clients. You can change the modes to limit access to certain types of clients.

To change the WiFi mode for a radio:

1.


2.



3.




4.



5.

Select the WiFi mode for the radio:

•

2.4 GHz radio. Select one of the following WiFi modes for the 2.4 GHz radio:

-

11b. 802.11n, 802.11g, and 802.11b WiFi clients can connect to the access point. However, the speed of 802.11n and 802.11g clients is limited.

-

11bg. 802.11n, 802.11g, and 802.11b WiFi clients can connect to the access point. However, the speed of 802.11n clients is limited.

-

11ng. 802.11n, 802.11g, and 802.11b WiFi clients can connect to the access point. This is the default setting.

•

5 GHz radio. Select one of the following WiFi modes for the 5 GHz radio:


44


-

11a. 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. However, the speed of 802.11ac and 802.11na clients is limited.

-

11na. 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. However, the speed of 802.11ac clients is limited.

-

11ac. 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. This is the default setting.

6.



Change the MCS Index and Data Rate for a Radio

You can change the modulation and coding scheme (MCS) index and data transmit rate for a radio. By default, the setting is Best. The settings that are available also depend on the selected channel width (see

Change the Channel Width for a Radio

on page 45) and selected guard interval (see

Change the Guard

Interval for a Radio

on page 47).

To change the MCS index and data rate for a radio:

1.


2.



3.




4.



5.

From the MCS Index / Data Rate menu, select a setting.

By default, the setting is Best.

6.



Change the Channel Width for a Radio

Use the following guidelines when you determine the channel width for a radio:

•

A wider channel improves the performance.

•

The 802.11n specification allows a 40 MHz–wide channel in addition to the legacy 20 MHz channel that is available with other modes.


45


•

The 40 MHz channel enables higher data rates but leaves fewer channels available for use.

•

The 802.11ac specification allows an 80 MHz–wide channel in addition to the dynamic 20/40 MHz channel that is available with other modes.

The channel width and guard interval determine the available MCS index and data transmit rates.

To change the channel width for a radio:

1.


2.



3.




4.



5.

From the Channel Width menu, select one of the following settings.

•

20 MHz.

•

40 MHz.

•

Dynamic 20 / 40 MHz. This is the default setting for the 2.4 GHz radio.

•

Dynamic 20 / 40 / 80 MHz. This selection is available only for the 5 GHz radio and is the default setting for that radio.

6.



Change the Output Power for a Radio

By default, the output power of the access point is set at the maximum. If two or more access points are operating in the same area and on the same channel, interference can occur. In such a situation, you might want to decrease the output power for an access point. Make sure that you comply with the regulatory requirements for total radio frequency (RF) output power in your country.

To change the output power for a radio:

1.


2.



3.



46




4.



5.

From the Output Power menu, select Max(100%), 50%, 25%, 12.5%, or Min(4%).

The default is Max(100%).

6.



Change the Guard Interval for a Radio

The guard interval protects radio transmissions from interference. An automatic guard interval (which is the default) improves performance, but some legacy devices can operate only with a long –800ns guard interval.

The guard interval and channel width determine the available MCS index and data transmit rates.

To change the guard interval for a radio:

1.


2.



3.




4.



5.

From the Guard Interval menu, select one of the following settings:

•

Auto. This is the default setting.

•

Long-800 ns.

6.




47


Change the Channel for a Radio

The available WiFi channels and frequencies depend on the country and the radio. The default is Auto, which enables the radio to automatically select the most suitable channel.

Note

You do not need to change the WiFi channel unless you experience interference

(which is indicated by lost connections).

Note

If you use multiple WiFi access points (APs), reduce interference by selecting different channels for adjacent APs. We recommend a channel spacing of four channels between adjacent APs (for example, use Channels 1 and 5, or 6 and 10).

To change the channel for a radio:

1.


2.



3.




4.



5.

From the Channel menu, select a channel.

The default is Auto. When you select a particular channel, the channel selection becomes static.

6.



Set Up a WiFi On/Off Schedule for the Radios

Scheduling the WiFi radios to be turned off is a green feature that allows you to turn off the WiFi radios during scheduled vacations, office shutdowns, on evenings, or on weekends. You can set up one WiFi schedule that applies to both radios.

To set up and enable a WiFi on/off schedule:

1.


2.



3.



48




4.

Select Management > Configuration > Wireless > Basic > Wireless Scheduling.

The Wireless Scheduling page displays.

5.

Select the Enable radio button.

6.

Specify the following settings:

•

Days. Select the check boxes for the days that you want the radios to be turned on or turned off.

By default, Saturday and Sunday are selected.

•

Mode. From the menu, select whether the schedule turns on the radios (ON Time) or turns off the radios (OFF Time).

•

Time. Move the buttons on the slider to specify the time that you want the radios to be either turned on or turned off.

7.



Manage Quality of Service for a WiFi Radio

You can specify the Quality of Service (QoS) setting for the 2.4 GHz and 5 GHz radios separately. These settings are enabled by default for both radios.

To manage the QoS settings for WiFi:

1.


2.



3.





49


4.

Select Management > Configuration > Wireless > Basic > QoS Settings.

5.

Enable or disable the following features for a radio by selecting the applicable Enable or Disable radio buttons:

•

Wi-Fi Multimedia (WMM). WiFi Multimedia (WMM) is a subset of the 802.11e standard.

Time-dependent information such as video or audio is given higher priority than normal traffic. For

WMM to function correctly, WiFi clients must also support WMM. By enabling WMM, you allow

WMM to control upstream traffic flowing from WiFi devices to the access point and downstream traffic flowing from the access point to WiFi devices. WMM defines the following four queues in decreasing order of priority:

-

Voice. The highest priority queue with minimum delay, which makes it very suitable for applications such as VoIP and streaming media.

-

Video. The second highest priority queue with low delay. Video applications are routed to this queue.

-

Best effort. The medium priority queue with medium delay. Most standard IP applications use this queue.

-

Background. The low priority queue with high throughput. Applications such as FTP that are not time-sensitive but require high throughput can use this queue.

•

WMM Powersave. Enabling the WMM Powersave feature saves power for battery-powered devices and fine-tunes power consumption.

6.




50

Manage the Advanced WiFi and Radio

Features

4

This chapter describes how you can manage the advanced WiFi and radio features of the access point. For

information about the basic WiFi and radio settings, see

Manage the Basic WiFi and Radio Features

on page

25.

Tip

If you want to change the settings of the access point’s WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.


•

Manage the Advanced Radio Features

on page 52

•

Set Up a WiFi Bridge Between Access Points

on page 57

51


Manage the Advanced Radio Features

You can manage the advanced radio features that are described in the following sections:

•

Manage the Advanced WiFi Settings for the Radios

on page 52

•

Manage the Maximum Number of Clients for a Radio

on page 54

•

Manage the Broadcast and Multicast Settings for a Radio

on page 55

•

Manage Load Balancing for the Radios

on page 56

For information about the basic radio features, see

Manage the Basic Radio Features

on page 40.

Manage the Advanced WiFi Settings for the Radios

The advanced WiFi settings for the radios apply to all WiFi networks (VAPs or SSIDs). You can specify the radio settings for the 2.4 GHz and 5 GHz radios individually. For information about the basic radio settings,

see

Manage the Basic Settings for the Radios

on page 40.

A radio must be turned on for you to specify the settings. For more information about turning a radio on, see


on page 43.

CAUTION:

Some of these settings are reserved for WiFi testing and advanced configuration only.

Do not change these settings unless directed by NETGEAR support or unless you are sure what the consequences are. Incorrect settings might disable the WiFi function of the access point unexpectedly.

To manage the advanced WiFi settings for the radios:

1.


2.



3.




Manage the Advanced WiFi and Radio Features

52


4.

Select Management > Configuration > Wireless > Advanced.

5.

Configure the settings as described in the following table.

The descriptions in the table apply to both radios. Except for the 802.11n 256 QAM feature and the preamble type, you can specify the radio settings for the 2.4 GHz and 5 GHz radios individually.


Max. Wireless Clients

802.11n 256 QAM

Beacon Interval

(100-300)

AMPDU

Enter the maximum number of WiFi clients that can simultaneously associate with the radio. The range is from 1 to 100. The default is 64 WiFi clients.

Select the 802.11n 256 QAM check box to enable the 2.4 GHz radio to function over

256-quadrature amplitude modulation (QAM), which might increase throughput for devices that are connected to the 2.4 GHz radio.

This feature is always enabled for the 5 GHz radio (you cannot disable it). For the 2.4

GHz radio, this feature is disabled by default, but you can enable it.

Enter an interval between 100 ms and 300 ms for each beacon transmission, which allows the radio to synchronize the WiFi network. The default is 100 ms.

Select the Enable radio button to allow the aggregation of several MAC frames into a single large frame to achieve higher throughput. Enabling the aggregated MAC protocol data unit (A-MPDU) could lead to better network performance. By default, the feature is enabled.


53


(Continued)


RTS Threshold

(256-2346)

Fragmentation Length

(256 - 2346)

Enter the maximum packet size that is used for fragmentation of data packets. The range is from 256 to 2346. The default is 2346. The fragmentation length must be an even number.

Packets that are larger than the specified fragmentation length are broken up into smaller packets before being transmitted.

Frame Burst Select the Enable radio button to allow frame bursts. Frame bursts can increase the downstream throughput. By default, the feature is disabled.

Preamble Type

Enter the Request to Send (RTS) threshold. The range is from 256 to 2346. The default is 2346.

If the packet size is equal to or less than the RTS threshold, the radio uses the Carrier

Sense Multiple Access with Collision Detection (CSMA/CD) mechanism and the data frame is transmitted immediately after the silence period. If the packet size is larger than the RTS threshold, the system uses the CSMA with Collision Avoidance (CSMA/CA) mechanism. In this situation, the transmitting device sends the RTS packet to the receiving device and waits for the receiving device to return a Clear to Send (CTS) packet before sending the actual packet data.

DTIM Interval (1-255)

Broadcast/Multicast

Rate Limiting

Fixed Multicast Rate

Select the Long radio button for a long transmit preamble, which can provide a more reliable connection or a slightly longer range. Select the Short radio button for a short transmit preamble, which can provide a better performance. The default is Long.

You can set the preamble type for the 2.4 GHz radio but not for the 5 GHz radio.

Move the slider to specify the delivery traffic indication message (DTIM) interval or the data beacon rate, which indicates the beacon delivery traffic indication message period in multiples of beacon intervals. This value must be between 1 and 255. The default is

1.

Multicast and broadcast rate limiting is enabled by default to improve the overall network performance by limiting the number of packets that are transmitted across the network.

By default, the setting is 50 (the maximum possible value), which specifies a maximum rate limit of 50 packets per second. To change the setting, move the slider. To disable multicast and broadcast rate limiting, clear the small check box.

From the menu, select the multicast traffic transmission rate for the radio. The default is

54 Mbps (the maximum possible value). You can also select Auto and let the access point automatically adjust the multicast traffic transmission rate.

6.



Manage the Maximum Number of Clients for a Radio

The number of clients that are allowed to associate with a radio affects the reliability and throughput of the

WiFi connection. A smaller number can increase the reliability and throughput and a large number can decrease the reliability and throughput. By default, a radio allows up to 64 client associations. You can


54


specify a higher or lower number of clients. If the number of associated clients exceeds the specified number, the radio rejects new client associations until the number drops below the specified number.

To manage the maximum number of clients for a radio:

1.


2.



3.




4.



5.

In the Max.Wireless Clients field, enter the maximum number of WiFi clients that can simultaneously associate with the radio.

The range is from 1 to 100. The default is 64 WiFi clients.

6.



Manage the Broadcast and Multicast Settings for a Radio

Because multicast and broadcast traffic can adversely affect the throughput and latency of a WiFi network, you can change the multicast and broadcast rate limiting settings and the fixed multicast traffic transmission rate for a radio.

By default, multicast and broadcast rate limiting is enabled to improve the overall network performance by limiting the number of packets that are transmitted across the network. By default, the setting is 50 (the maximum possible value), which specifies a maximum rate limit of 50 packets per second. You can lower this number.

The multicast traffic transmission rate for the radio is 54 Mbps (the maximum possible value). You can specify a lower transmission rate.

To manage the broadcast and multicast settings for a radio:

1.


2.



3.





55


4.



5.

To change the multicast and broadcast rate limiting settings for a radio, under Broadcast/Multicast Rate

Limiting, take one of the following actions in:

•

To change the rate limiting setting, move the slider. By default, the setting is 50 (the maximum possible value), which specifies a maximum rate limit of 50 packets per second.

•

To disable or enable multicast and broadcast rate limiting, clear or select the small check box.

6.

To change the multicast traffic transmission rate for a radio, from the Fixed Multicast Rate menu, select a transmission rate.

The default is 54 Mbps (the maximum possible value). You can also select Auto and let the access point automatically adjust the multicast traffic transmission rate.

7.



Manage Load Balancing for the Radios

You can configure the radio utilization thresholds to enable both radios to maintain the speed and performance of the WiFi network as clients associate with and disassociate from the WiFi network.

Client associations depend on the percentage of network bandwidth utilization that you specify and the

WLAN utilization for each radio, which you can view in the Current Trend pane on the Dashboard page.

New client associations are allowed if a radio’s WLAN utilization is less than the percentage of network bandwidth utilization for the radio. New client associations are not allowed if a radio’s WLAN utilization exceeds the percentage of network bandwidth utilization for the radio.

To manage load balancing for the radios:

1.


2.



3.





56


4.

Select Management > Configuration > Wireless > Advanced > Load Balancing.

5.

To enable load balancing for both radios, select the Load Balancing Mode Enable radio button.

By default, load balancing is disabled.

6.

Move the slider to specify the percentage of network bandwidth utilization that is allowed on each radio before a radio stops accepting new client associations.

The default is 0, which specifies that all new associations are allowed, regardless of the utilization rate.

(In effect, a setting of 0 disables load balancing.) The configured settings applies to both radios.

7.



Set Up a WiFi Bridge Between Access Points

You can configure a wireless distribution system (WDS) that consists of point-to-point WiFi bridge connections between two access points. Each WiFi bridge connection requires a WDS profile for which the settings must match on the access points that make up the bridge.

If the access point is connected to the Internet over a wired connection, the access point can function as the WiFi base station for up to four other access points that function as WiFi repeaters. The access point itself can also function as a WiFi repeater if it is connected to another access point that functions as a WiFi base station.

A WiFi base station connects to the Internet, wired and WiFi clients can connect to the base station, and the base station sends its WiFi signal to one or more access points that function as WiFi repeaters. Wired and WiFi clients can also connect to a WiFi repeater, but the repeater connects to the Internet through the

WiFi base station.

The following figure shows a WiFi repeating scenario with a WiFi base station on the left side and a single

WiFi repeater on the right side.


57


Figure 7. WiFi bridge configuration between two access points

To use a WiFi bridge, you cannot use the auto channel feature for the access point and the SSID broadcast must be enabled.

For a WiFi bridge, you must set up a WiFi base station and a WiFi repeater:

•

WiFi base station. The access point functions as the parent access point that bridges traffic to and from the child repeater access point. The base station also handles local WiFi and wired traffic. To configure this mode, you must know the MAC address of the child repeater access point. Often, the

MAC address is on the product label.

•

WiFi repeater. The access point sends all traffic from its local WiFi or wired computers to a remote access point. To configure this mode, you must know the MAC address of the remote parent access point.

By default, the access point functions in dual-band concurrent mode. If you enable the WiFi repeater in either radio band, the WiFi base station or WiFi repeater cannot be enabled in the other radio band. However, if you enable the WiFi base station in either radio band and use the other radio band for either client access or as a WiFi base station, dual-band concurrent mode is not affected.

Before you can set up a WiFi network with WDS, both access points must meet the following conditions:

•

They must use the same WiFi channel and WiFi security settings.

•

They must be on the same LAN IP subnet. That is, all of the access point LAN IP addresses are in the same network.

•

All LAN devices (wired and WiFi computers) are configured to operate in the same LAN network address range as the access points.

Note

If you are using the access point as the base station with a non-NETGEAR access point as a repeater, you might need to change more configuration settings. In particular, you might need to disable the DHCP server function on the non-NETGEAR access point that is the repeater.


58


To set up a WiFi bridge between two access points:

1.


2.



3.




4.

Select Management > Configuration > Wireless > Wireless Bridge.

The page that displays lets you select a WDS profile (WDS 1, WDS 2, WDS 3, or WDS 4).

5.

Click the > button to the left of a WDS profile.

The WDS profile page displays.

6.


By default, a WDS profile is disabled.

7.

Configure the WDS profile settings as described in the following table.


Wireless Network Name

(SSID)

The WiFi network name on which the WDS is established. The default name is

Netgear-WDS-x, in which x is the number of the WDS (1, 2, 3, or 4).

Band The radio (2.4 GHz or 5 GHz) on which the WDS is established.

For countries that do not support dual-band operation, you cannot select the radio.


59


(Continued)


Local MAC Address The MAC address of the local WDS radio interface, that is, the MAC address of the local radio on which the WDS is established. You cannot change this MAC address.

Enter this MAC address on the remote access point of the WDS connection.

Remote MAC Address The MAC address of the remote WDS radio interface, that is, the MAC address of the remote radio on which the WDS is established.

Network Authentication,

Data Encryption, and

Passphrase

By default, the selection from the menu is Open System, in which case authentication and data encryption are not applicable. To secure the WDS connection, select WPA2-PSK and specify the following settings:

•

Data Encryption. The data encryption is AES and you cannot change this setting.

•

Passphrase. The passphrase for the WDS connection. For you to enable the WDS connection, the passphrase on the remote access point must match the passphrase that you define in this field.

8.


Your settings are saved. The access point restarts with the new settings.

9.

Configure the WiFi bridge settings on the access point at the other end of the WiFi bridge and restart that access point.

The WiFi bridge is established.

10.

Verify connectivity across the LANs of both access points.

If the configuration is set up correctly, a computer on any WiFi or wired LAN segment of the access point that functions as the WiFi repeater can connect to the Internet or share files and printers with any other computer or server connected to the access point that functions as the WiFi base station.


60

Manage Access and Security

This chapter describes how you can manage access and security features and user accounts.


•

Block Specific URLs and Keywords for Internet Access

on page 62

•

Manage MAC Access Control Lists

on page 63

•

Manage User Accounts

on page 67

Note

For information about essential WiFi security (network authentication and encryption),

see


on page 26.

5

61


Block Specific URLs and Keywords for Internet Access

You can set up a blacklist by specifying URLs (web addresses) for which Internet access must be blocked.

You can also specify keywords that cause the access point to reject URLs that contain those keywords.

To set up a blacklist with URLs and keywords for which Internet access must be blocked:

1.


2.



3.




4.

Select Management > Configuration > Security > URL Filtering.

The URL Filtering page displays.

5.


6.

Compose the blacklist in the following ways:

•

Blocked URLs. To add a URL to the blacklist, type or copy the URL in the upper field (to the left of the upper Add button) and click the upper Add button. You can also select one or more URLs


62


from the Popular URL list by selecting the check boxes for the URLS and clicking the << Move button.

To remove a URL from the blacklist, select the check box for the URL and click the upper left Remove button.

When you block a URL, the domain and all URLs in the domain are blocked. For example, if you enter and add www.google.com, all web pages in the www.google.com domain are blocked, including, for example, www.google.com/finance.

•

Blocked Keywords. To add a keyword entry to the blacklist, enter the keyword in the lower field

(to the left of the lower Add button) and click the lower Add button.

To remove a keyword entry from the blacklist, select the check box for the entry and click the lower

Remove button.

All URLs that contain the keyword are blocked. For example, if you enter and add Jobs, all URLs that contains Jobs (or jobs) are blocked.

7.



Manage MAC Access Control Lists

The access point supports two access control lists (ACLs) that are based on MAC addresses. Each MAC

ACL can contain a total number of 64 MAC addresses. A WiFi device for which you place the MAC address on the ACL is allowed access to the WiFi network to which you apply the ACL. WiFi devices that are not on the ACL are not allowed access to the WiFi network to which you apply the ACL.

An ACL takes effect only after you apply it to a WiFi network. For information about applying an ACL to a

WiFi network, see


on page 36. You can apply a MAC ACL to more than one WiFi network.

The following sections describe how you can manage MAC ACLs:

•

Manually Set Up a MAC Access Control List

on page 63

•

Import an Existing MAC Access Control List

on page 65

Manually Set Up a MAC Access Control List

You can compose up to two access control lists (ACLs) that are each based on up to 64 MAC addresses.

The default name for the first MAC ACL (referred to as Group 1) is Corporate. The default name for the second MAC ACL (referred to as Group 2) is Guest.

You can use a MAC ACL to control which WiFi devices can access a WiFi network. You can apply a MAC

ACL to more than one WiFi network.

To manually set up a MAC ACL:

1.


2.



3.



63




4.

Select Management > Configuration > Security > MAC ACL.

The previous figure shows some examples. Devices in the Available Stations table are automatically detected by the access point, but you can also manually add devices to this table (see

Step 7

). All devices in the Available Stations table are common to Group 1 and Group 2, which allows you to add a device to both groups.

By default, Group 1 is selected. Group 1 is the first MAC ACL.

5.

To select Group 2 (which is the second MAC ACL), scroll down and click the > Group 2 link.

6.

To change the name for Group 1 or Group 2, enter a new name in the Group Name field.

The default name for Group 1 is Corporate. The default name for Group 2 is Guest.

7.

To manually add a device to the Available Stations table, do the following:


64

AC WiFi Business Access Point WAC510 a.

Enter the MAC address in the format 00-00-00-00-00-00 in the field below the Available Stations table.

b.

Click the Add button.

The device is added to the Available Stations table.

8.

Compose the ACL in the following way:

•

To move a device from the Available Stations table to the Trusted Stations table, select the check box for the device and click the << Move button.

•

To remove a device from the Trusted Stations table, select the check box for the device and click the Remove button.

When you remove the device from the Trusted Stations table, the device is not moved to the Available

Stations table.

9.


Your settings are saved. WiFi devices in the Trusted Stations table can access the WiFi network to which you apply the ACL (see


on page 36).

Import an Existing MAC Access Control List

You can import an existing access control list (ACL) that is based on up to 64 MAC addresses. You can import the list into the first MAC ACL (referred to as Group 1 and named Corporate), into the second MAC

ACL (referred to as Group 2 and named Guest), or into both.

The file with MAC addresses must be in the following format:

•

Entries in the file must be MAC addresses only in hexadecimal format with each octet separated by a hyphen, for example 00-11-22-33-44-55.

•

You must separate entries with a comma.

•

The file must be in text format (that is, with a .txt or .cfg extension).

You can use a MAC ACL to control which WiFi devices can access a WiFi network. You can apply a MAC

ACL to more than one WiFi network.

To import an existing MAC ACL:

1.


2.



3.





65


4.

Select Management > Configuration > Security > MAC ACL.

The previous figure shows some examples. Devices in the Available Stations table are automatically detected by the access point, but you can also manually add devices to this table (see


on page 63). All devices in the Available Stations table are common to

Group 1 and Group 2, which allows you to add a device to both groups.

By default, Group 1 is selected. Group 1 is the first MAC ACL.

5.

To select Group 2 (which is the second MAC ACL), scroll down and click the > Group 2 link.

6.

To change the name for Group 1 or Group 2, enter a new name in the Group Name field.

The default name for Group 1 is Corporate. The default name for Group 2 is Guest.

7.

To download a sample of a MAC ACL in the format that is required for importing, click the Download

Sample link.

8.

Import and compose the ACL in the following way:


66

AC WiFi Business Access Point WAC510 a.

Replace or merge the MAC addresses in the import list with the MAC addresses in the Trusted

Stations table by selecting one of the following radio buttons:

•

Replace. MAC addresses in the Trusted Stations table are replaced with the ones in the import list.

•

Merge. MAC addresses in the Trusted Stations table are merged with the ones in the import list.

b.

Click the Browse button and navigate to and select the import file.

The MAC addresses on the import list are placed in the Trusted Stations table.

c.

To remove a MAC address from the Trusted Stations table, select the MAC address and click the

Remove button.

When you remove the device from the Trusted Stations table, the device is not moved to the Available

Stations table.

9.


Your settings are saved. For information about manually adding MAC addresses to those in the Trusted

Stations table, see


on page 63.

WiFi devices in the Trusted Stations table can access the WiFi network to which you apply the ACL

(see


on page 36).

Manage User Accounts

User accounts provide either read/write or read-only access to the web management interface of the access point. You can add, change, or delete user accounts. You cannot delete or change the default admin user account except for the password.

The following sections describe how you can manage user accounts:

•

Add a User Account

on page 67

•

Change the Settings for a User Account

on page 68

•

Remove a User Account

on page 69

For information about changing the password for the default admin user account, see

Change the Admin

User Account Password

on page 23.

Add a User Account

To add a user account:

1.


2.



3.



67




4.


5.

Click the add user account icon.

Additional fields and a menu display.

6.

Specify the settings for the new user account:

•

User Name. Enter a user name.

•

Password. Enter a password between 4 and 12 characters in length.

Do not include quotation marks in the password.

•

Privilege. From the menu, select Read-Write or Read-Only.

7.



Change the Settings for a User Account

You cannot change the access privilege for the default admin user account.

To change the user name, password, or access privilege for a user account:

1.


2.



3.




4.


The existing user accounts display.


68


5.

To the right of the user account, change the existing settings as needed:

•

User Name. Enter another user name.

•

Password. Enter another password between 4 and 12 characters in length.

Do not include quotation marks in the password.

•

Privilege. From the menu, select Read-Write or Read-Only.

6.



Remove a User Account

You can remove a user account that you no longer need.You cannot remove the default admin user account.

To remove a user account:

1.


2.



3.




4.


The existing user accounts display.

5.

Click the X to the right of the user account.

The user account is removed.


69

Manage the Local Area Network and IP

Settings

6

This chapter describes how you can manage the local area network (LAN) and IP settings of the access point.


•

Disable the DHCP Client and Specify a Fixed IP Address

on page 71

•

Enable the DHCP Client

on page 73

•

Set the 802.1Q VLAN and Management VLAN

on page 74

•

Enable or Disable Spanning Tree Protocol

on page 75

•

Enable or Disable Network Integrity Check

on page 76

•

Enable or Disable Ethernet LLDP

on page 76

•

Enable or Disable UPnP

on page 77

70


Disable the DHCP Client and Specify a Fixed IP Address

By default, the DHCP client of the access point is enabled and the access point receives an IP address from a DHCP server.

How your access point receives its IP address depends on whether it functions in AP mode (which is the default system mode) or Router mode:

•

If the access point functions in its default system mode (AP mode), it receives an IP address from a

DHCP server (or a router that functions as a DHCP server) in your network. If your network does not include a DHCP server or you prefer to specify a fixed (static) IP address, disable the DHCP client of the access point.

•

If the access point functions in Router mode, it receives an IP address from your Internet modem.

Although it is highly unlikely that you must disable the DHCP client when the access point functions in

Router mode, you can do so and specify a fixed (static) IP address for the WAN interface.

To disable the DHCP client and specify a fixed IP address:

1.


2.



3.




4.


•

If the access point functions in AP mode, select Management > Configuration > IP > LAN.

The page that displays let you specify the LAN settings, but the fields are masked because the

DHCP client is enabled.

•

If the access point functions in Router mode, select Management > Configuration > IP > WAN.

The page that displays let you specify the WAN settings, but the fields are masked because the

DHCP client is enabled.

Note

The WAN menu option is not available if the access point functions in AP mode.

Manage the Local Area Network and IP Settings

71


5.


If the access point functions in Router mode and you selected the WAN menu option, the page also displays the WAN Interface field, which is fixed at WAN (Ethernet Port).

6.

Specify the settings that are described in the following table.

If the access point functions in AP mode, use the information that is shown in the AP Mode column.

If the access point functions in Router mode, use the information that is shown in the Router Mode column.

Setting

IP Address

Subnet Mask

Gateway

Primary DNS

Secondary DNS

AP Mode Router Mode

IP address in the range that is used by your

LAN (usually 255.255.255.0).

IP address in the range that is used by your

Internet modem.

The subnet mask must be compatible with your LAN.

The subnet mask must be compatible with your Internet modem.

IP address of the gateway on your LAN.

IP address of the primary Domain Name

System (DNS) server on your LAN.

IP address of the gateway that is used by your Internet modem.

IP address of the primary DNS server that is used by your Internet modem.

IP address of the secondary DNS server on your LAN, or leave this field blank.

IP address of the secondary DNS server that is used by your Internet modem, or leave this field blank.

7.


Your settings are saved. The access point restarts with the new IP settings.


72


Enable the DHCP Client

By default, the DHCP client of the access point is enabled and the access point receives an IP address from a DHCP server.

How your access point receives its IP address depends on whether it functions in AP mode (which is the default system mode) or Router mode:

•

If the access point functions in its default system mode (AP mode), it receives an IP address from a

DHCP server (or a router that functions as a DHCP server) in your network.

•

If the access point functions in Router mode, it receives an IP address from your Internet modem.

If you disabled the DHCP client, you can reenable it.

To enable the DHCP client:

1.


2.



3.




4.


•

If the access point functions in AP mode, select Management > Configuration > IP > LAN.

•

If the access point functions in Router mode, select Management > Configuration > IP > WAN.

Note

The WAN menu option is not available if the access point functions in AP mode.

If the access point functions in Router mode and you selected the WAN menu option, the page also displays the WAN Interface field, which is fixed at WAN (Ethernet Port).


73


5.


The fields are masked.

6.


Your settings are saved. The access point restarts with the new IP settings. It might take a while before the access point receives its IP address setting from the DHCP server.

Set the 802.1Q VLAN and Management VLAN

The 802.1Q VLAN protocol on the access point logically separates traffic on the same physical (wired) network. This protocol can work with tagged and untagged VLANs, as follows:

•

Untagged VLAN. The access point sends untagged frames from its Ethernet interface. Incoming untagged frames are assigned to the untagged VLAN. By default, the untagged VLAN is VLAN 1. By default, the access point functions with an untagged VLAN.

•

Tagged VLAN. The access point tags all frames that it sends from its Ethernet interface. Only the incoming frames that are tagged with known VLAN IDs are accepted.

The management VLAN is used for managing traffic such as Telnet, SNMP, and HTTP traffic to and from the access point. Frames that belong to the management VLAN and that are sent over the trunk do not receive an 802.1Q header. If a port is a member of a single VLAN, its traffic can be untagged.

To set the 802.1Q VLAN and management VLAN:

1.


2.



3.




4.

Select Management > Configuration > System > Advanced > General.


74


5.

To change the 802.1Q VLAN, either clear or select the Untagged VLAN check box:

•

Untagged VLAN. By default, the Untagged VLAN check box is selected. The access point sends untagged frames from its Ethernet interface. Incoming untagged frames are assigned to the untagged

VLAN. By default, the untagged VLAN is VLAN 1 but you can enter another VLAN ID in the field if that VLAN ID is supported on your network.

•

Tagged VLAN. Clear the Untagged VLAN check box only if the hubs and switches on your LAN support the 802.1Q VLAN protocol. The access point tags all frames that it sends from its Ethernet interface. Only the incoming frames that are tagged with known VLAN IDs are accepted. Similarly, change the ID for the untagged VLAN only if the hubs and switches on your LAN support the 802.1Q

VLAN protocol and the new VLAN ID is supported on your network.

6.

To change the VLAN ID for the management VLAN, enter another VLAN ID in the Management VLAN field.

By default, the management VLAN is VLAN 1. If you change the VLAN ID, be sure that the VLAN ID is supported on your network.

7.


Your settings are saved. The access point restarts with the new VLAN settings.

Enable or Disable Spanning Tree Protocol

For locations where multiple access points are active, Spanning Tree Protocol (STP) can provide network traffic optimization by preventing path redundancy. If your location includes more than one access point, we recommend that you enable STP.

To enable or disable Spanning Tree Protocol:

1.


2.



3.




4.


The General page displays.

5.

Select one of the following radio buttons:

•

Enable. STP is enabled.

•

Disable. STP is disabled. This is the default setting.

6.



75



Enable or Disable Network Integrity Check

The network integrity check function enables the access point to validate whether the upstream link is active before the access point allows WiFi associations. Make sure that the default gateway is configured correctly.

By default, the network integrity check function is disabled.

To enable or disable the network integrity check function:

1.


2.



3.




4.


The General page displays.

5.


•

Enable. The network integrity check function is enabled.

•

Disable. The network integrity check function is disabled. This is the default setting.

6.



Enable or Disable Ethernet LLDP

Link Layer Discovery Protocol (LLDP), as specified in IEEE 802.1AB, can provide link-layer messages to adjacent network devices. For example, LLDP lets network devices such as switches and management devices discover the access point in a network and detect if the access point receives power through PoE.

By default, LLDP is enabled.

To enable or disable the LLDP:

1.


2.



3.



76




4.

Select Management > Configuration > System > Advanced > Ethernet LLDP.

The Ethernet LLDP page displays.

5.


•

Enable. LLDP is enabled. This is the default setting.

•

Disable. LLDP is disabled.

6.



Enable or Disable UPnP

Universal Plug-N-Play (UPnP) lets the access point be discovered by other devices in the network that support UPnP. UPnP is enabled by default.

To enable or disable UPnP:

1.


2.



3.




4.

Select Management > Configuration > System > Advanced > UPnP.

The UPnP page displays.

5.


•

Enable. UPnP is enabled. This is the default setting.

•

Disable. UPnP is disabled.

6.




77


Manage DHCP Servers

When the system mode of the access point is Router mode (see


on page 85), you can add up to seven Dynamic Host Configuration Protocol (DHCP) servers in addition to the default DHCP server. (The access point can support a total of eight DHCP servers.) These

DHCP servers can issue IP addresses from different address pools to the WiFi clients of the access point.

The access point delivers the following settings to any WiFi device that requests DHCP:

•

An IP address from the range that you define

•

Subnet mask

•

Gateway IP address

•

DNS server IP address

•

WINS server IP address, if any

The following sections describe how you can manage DHCP servers:

•


on page 78

•

View or Change the Settings of a DHCP Server

on page 80

•

Disable a DHCP Server

on page 81

•

Remove a DHCP Server

on page 82

Add a DHCP Server for a WiFi Network

The information in this section applies only when the system mode of the access point is Router mode (see


on page 85). If it is, the default DHCP server of the

access point is enabled and you can also add up to seven additional DHCP servers for WiFi clients only.

Note

You can add an additional DHCP server only after you set up a WiFi network with a

VLAN ID that is not yet serviced by an existing DHCP server (see

Set Up a WiFi

Network With Open, WPA2, or Mixed Security

on page 26).

To add a DHCP server:

1.


2.



3.




4.

Select Management > Configuration > IP > LAN > DHCP Server Settings.


78


Note

The DHCP Server Settings menu selection is not available when the access point functions in AP mode.

5.

Click the + button to the left of Add Server.

By default, the Enable radio button is selected.

6.



VLAN ID

Starting Address

Ending Address

Subnet Mask

Gateway

Primary DNS

From the VLAN ID menu, select the VLAN ID for the WiFi network (SSID) to which you assign the DHCP server. For information about assigning a VLAN ID to a WiFi network,

see

Change the VLAN ID for a WiFi Network

on page 35.

Enter the starting IP address of the DHCP IP address range.

Enter the ending IP address of the DHCP IP address range.

Enter the subnet mask that is used for all IP addresses in the DHCP IP address range.

The IP address of the gateway that is used by your Internet modem.

The IP address of the primary Domain Name System (DNS) server that is used by your

Internet modem.


79


(Continued)

Setting

Secondary DNS

Primary WNS

Secondary WNS

Lease

Description

The IP address of the secondary DNS server that is used by your Internet modem. Or leave this field blank.

The IP address of the primary Windows Internet Name Service (WINS) server that is used by your Internet modem, if any.

The IP address of the secondary WINS server that is used by your Internet modem. Or leave this field blank.

From the menus, specify the duration of the IP address lease. By default, the lease expires after one day (24 hours), after which the WiFi client must renew the lease.

7.



8.

To view the SSIDs to which the DHCP server is assigned, click the SSID link just below the VLANID field at the top of the page.

View or Change the Settings of a DHCP Server





You can view or change the setting of a DHCP server.

To view or change the setting of a DHCP server:

1.


2.



3.




4.



80


Note


5.

Click the > button to the left the DHCP server.

The settings for the selected DHCP server display.

6.

Change the settings for the DHCP server as needed.

For detailed descriptions of the settings, see


on page 78.

7.

If you made changes, click the Apply button.


Disable a DHCP Server





You can temporarily disable a DHCP server.

To disable a DHCP server:

1.


2.



3.




4.



81


Note


5.



6.

Next to Server (to the left of the VLAN ID menu), select the Disable radio button.

7.



Remove a DHCP Server





You can remove a DHCP server that you no longer need.

To remove a DHCP server:

1.


2.



3.




4.



82


Note


5.



6.

Click the Delete button.

The DHCP server is removed.


83

Manage and Maintain the Access Point

7

This chapter describes how you can manage and maintain the access point.


•


on page 85

•

Change the System Name

on page 86

•

Change the Country or Region of Operation

on page 86

•

Specify a Custom NTP Server

on page 87

•

Manage the Syslog Settings

on page 88

•

Upgrade the Firmware of the Access Point

on page 89

•

Manage the Configuration File of the Access Point

on page 93

•

Reboot the Access Point From the Web Management Interface

on page 94

•

Return the Access Point to Its Factory Default Settings

on page 95

•

Enable or Disable Telnet

on page 97

•

Enable or Disable Secure Shell

on page 98

•

Manage the SNMP Settings

on page 98

84


Change the System Mode to Router Mode or AP Mode

The access point can function in one of the following system modes:

•

AP. Select the AP radio button to let the access point function with its router functionality disabled. This is the default setting. When the access point is in AP mode, connect the WAN port of the access point to your network. (This is an Ethernet uplink connection.)

•

Router. Select the Router radio button to let the access point function with its router functionality enabled, including network address translation (NAT) and the option to enable and configure the DHCP server of the access point. When the access point is in Router mode, connect the WAN port of the access point to the Internet modem.

IMPORTANT:

When you change the system mode, the access point is also reset to factory default settings with the exception of the IP address of the WAN port, the host name, the country of operation, and the time zone.

For more information about how you can connect the access point to your network or Internet modem, see


on page 12.

To change the system mode to AP mode or Router mode:

1.


2.



3.




4.

Select Management > Configuration > System > Basic.

The General page displays the basic system settings.

5.


•

AP. The access point functions in AP mode. This is the default setting.

•

Router. The access point functions in Router mode.

WARNING:

The system mode changes and the access point is reset to factory default settings with the exception of the IP address of the WAN port, the host name, the country of operation, and the time zone.

6.


Your settings are saved. The access point restarts in the new system mode.


85


Change the System Name

The system name is a unique NetBIOS name for the access point. The default system name is located on the access point label. By default, the system name is Netgearxxxxxx, in which xxxxxx represents the last six hexadecimal digits of the access point’s MAC address.

To change the system name:

1.


2.



3.




4.



5.

Enter a new name in the System Name field.

Using the following guidelines:

•

The name must contain alphanumeric characters, can contain hyphens, and cannot be longer than

15 characters.

•

The name cannot start or end with a hyphen.

•

The name must contain at least one alphabetical character.

6.



Change the Country or Region of Operation

You can change the country or region in which the access point operates. Note the following:

•

For products sold in the Unites States, the default country is preset and cannot be changed.

•

For products sold outside the United States, you must select a country or region.

•

It might not be legal to operate the access point in a country or region other than those listed in the menu.

•

If your country or region is not listed in the menu, you must check with your local government agency or check the NETGEAR website for information about which channels you can use.


86


To change the country or region of operation:

1.


2.



3.




4.



5.

Select a country or region from the Country / Region menu.

6.


Your settings are saved. The access point restarts with the default WiFi settings that are specific to the selected country or region.

Specify a Custom NTP Server

By default, the access point receives its time from a default NETGEAR Network Time Protocol (NTP) server, but you can also specify a custom NTP server.

To specify a custom NTP server:

1.


2.



3.




4.

Select Management > Configuration > System > Basic > Time.


87


By default, the Enable radio button is selected and the access point receives its time from a default

NETGEAR NTP server.

5.

Select the Use Custom NTP Server check box.

6.


•

Enter the host name of the NTP server.

By default, the Hostname radio button is selected.

•

Select the IP address radio button and enter the IP address of the NTP server.

7.


Your settings are saved. When the access point connects over the Internet to the new NTP server, the date and time that display on the page are adjusted according to your settings.

For information about setting the time zone, see

Set the Time Zone

on page 24.

Manage the Syslog Settings

If a syslog server is present on your network, you can configure the access point to send its system logs to the syslog server.

To manage the syslog settings and enable the syslog function:

1.


2.



3.




4.

Select Management > Configuration > System > Advanced > Syslog.

5.

Specify the IP address and port number for the syslog server:

•

Syslog Server IP Address. Enter the IP address of the syslog server on your network.

•

Port Number. Enter the port number at which the syslog can be reached. By default, the port number is 514.


88


6.

To enable the syslog server function, select the Enable Syslog check box.

7.



Upgrade the Firmware of the Access Point

The access point firmware is stored in flash memory.

You can check to see if new firmware is available and upgrade the access point to the new firmware. You can also visit the NETGEAR support website, download the firmware manually to a local computer, and update the access point to the new firmware. If someone (usually the network administrator) places new firmware on a TFTP or FTP server in the network, you can load the firmware from the server and upgrade the firmware of the access point.

The following sections describe the firmware upgrade methods:

•

Check for New Firmware and Upgrade the Access Point

on page 89

•

Manually Download Firmware and Upgrade the Access Point

on page 90

•

Use a TFTP Server to Upgrade the Access Point

on page 91

•

Use an FTP Server to Upgrade the Access Point

on page 92

Check for New Firmware and Upgrade the Access Point

For you to check for new firmware, the access point must be connected to the Internet.

To check for new firmware and upgrade your access point:

1.


2.



3.




4.

Click the Check for Upgrade button.

The access point detects new firmware if any is available and displays a message asking if you want to download and install it.

5.

To download and install the new firmware, follow the prompts and dialog boxes.

The access point locates the firmware, downloads it, and begins the upgrade.


89


WARNING:

To avoid the risk of corrupting the firmware, do not interrupt the upgrade. For example, do not close the browser, click a link, or load a new page. Do not turn off the access point. Wait until the access point finishes restarting and the Power LED turns solid green.

The firmware upgrade process takes several minutes. When the upgrade is complete, your access point restarts.

6.

Verify that the access point runs the new firmware version by logging back in to the access point.

The firmware version is stated on the Dashboard page.

7.

Read the new firmware release notes to determine whether you must reconfigure the access point after upgrading.

Manually Download Firmware and Upgrade the Access Point

Downloading firmware to a local computer and upgrading the access point are two separate tasks that are combined in the following procedure.

To download firmware manually and upgrade your access point:

1.

Visit


, locate the support page for your product, and download the new firmware.

2.

Read the new firmware release notes to determine whether you must reconfigure the access point after upgrading.

3.


4.



5.




6.

Select Management > Maintenance > Upgrade > Firmware Upgrade.

The Firmware Upgrade page displays.

7.

Make sure that Local is selected from the Upgrade Options menu.

Local is the default selection.

8.

Locate and select the firmware file on your computer by doing the following:

a.

Click the Browse button.

b.

Navigate to the firmware file.


90


The file ends in

.tar

. An example of a firmware file name is

WAC510_V1.2.0.8_firmware.tar

.

c.

Select the firmware file.

9.

Click the Upgrade button.

WARNING:

To avoid the risk of corrupting the firmware, do not interrupt the upgrade. For example, do not close the browser, click a link, or load a new page. Do not turn off the access point. Wait until the access point finishes restarting and the Power LED remains solid green.

The firmware upgrade process takes several minutes. When the upgrade is complete, the access point restarts.

10.



Use a TFTP Server to Upgrade the Access Point

If someone (usually the network administrator) places new firmware on a TFTP server in the network, you can load the firmware from the TFTP server and upgrade the firmware of the access point.

To upgrade the firmware of the access point from a TFTP server:

1.


2.



3.




4.



5.

From the Upgrade Options menu, select TFTP.

6.

Specify the following server settings:

•

Firmware File Name. The name of the access point firmware file on the TFTP server.

•

TFTP Server IP. The IP address of the TFTP server on your network.

7.



91


WARNING:



8.



Use an FTP Server to Upgrade the Access Point

If someone (usually the network administrator) places new firmware on an FTP server in the network, you can load the firmware from the FTP server and upgrade the firmware of the access point.

To upgrade the firmware of the access point from an FTP server:

1.


2.



3.




4.



5.

From the Upgrade Options menu, select FTP.

6.

Specify the following server settings:

•

Firmware File Name. The name of the access point firmware file on the FTP server.

•

FTP Server IP. The IP address of the FTP server on your network.

•

User Name. The user name that is required to access the FTP server.

•

Password. The password that is required to access the FTP server.

7.



92


WARNING:



8.



Manage the Configuration File of the Access Point

The configuration settings of the access point are stored within the access point in a configuration file. You can back up (save) this file to your computer or restore it.

Back Up the Access Point Configuration

You can save a copy of the current configuration settings. If necessary, you can restore the configuration settings later.

To back up the access point’s configuration settings:

1.


2.



3.




4.

Select Management > Management > Upgrade > Backup and Restore > Backup Settings.

The backup settings display.

5.

Click the Backup button.

6.

Choose a location to store the file on your computer.

The name of the backup file is wac510-Netgearxxxxxx-yyyy-mm-dd.tar

, in which xxxxxx represents the last six hexadecimal digits of the access point’s MAC address, yyyy is the year, mm is the month, and dd is the date.

An example of a name of a backup file is wac510-Netgear07BCEF-2016-12-09.tar

.

7.

Follow the directions of your browser to save the file.


93


Restore the Access Point Configuration

If you backed up the configuration file, you can restore the configuration from this file.

To restore configuration settings that you backed up:

1.


2.



3.




4.

Select Management > Management > Upgrade > Backup and Restore > Restore Settings.

The restore settings display.

5.

Click the Browse button and navigate to and select the saved configuration file.

The name of the backup file from which you can restore the configuration is wac510-Netgearxxxxxx-yyyy-mm-dd.tar

, in which xxxxxx represents the last six hexadecimal digits of the access point’s MAC address, yyyy is the year, mm is the month, and dd is the date.

An example of a name of a backup file is wac510-Netgear07BCEF-2016-12-09.tar

.

6.

Choose a location to store the file on your computer.

The configuration is uploaded to the access point. When the restoration is complete, the access point reboots. This process takes about two minutes.

WARNING:

To avoid the risk of corrupting the firmware, do not interrupt the restoration.

For example, do not close the browser, click a link, or load a new page. Do not turn off the access point. Wait until the access point finishes restarting and the Power LED turns solid green.

Reboot the Access Point From the Web Management

Interface

If you cannot physically access the access point to reboot it (that is, disconnect the power and reconnect the power), you can use the web management interface to reboot the access point.

To reboot the access point:

1.


2.



94



3.




4.

Select Management > Maintenance > Reset > Reboot AP.

The Reboot AP page displays.

5.

Click the Reboot AP button.

The reboot process typically takes about one minute.

Return the Access Point to Its Factory Default Settings

Under some circumstances (for example, if you lost track of the changes that you made to the access point settings or you move the access point to a different network), you might want to erase the configuration and reset the access point to factory default settings.

If you do not know the current IP address of the access point, first try to use an IP scanner application to detect the IP address before you reset the access point to factory default settings.

To reset the access point to factory default settings, you can use either the Reset button on the side of the access point or the use the erase function in the web management interface. However, if you cannot find the IP address or lost the password to access the access point, you must use the Reset button.

After you reset the access point to factory default settings, the user name is admin, the password is password, the LAN IP address is 192.168.0.100, the access point’s DHCP client is enabled, the default SSID is shown in the format NETGEARxxxxxx-SETUP, and the default password for WiFi access is sharedsecret.

For an extensive list of factory default settings, see

Factory Settings

on page 124.

Use the Reset Button

You can use the Reset button to return the access point to its factory default settings.

CAUTION:

This process erases all settings that you configured in the access point.


95


To reset the access point to factory default settings:

1.

On the left side of the access point, locate the recessed Reset button.

2.

Using a straightened paper clip, press and hold the Reset button for at least 10 seconds.

Note

If you hold the Reset button for less than 10 seconds and then release it, the access point reboots rather than returns to its factory default settings.

3.

Release the Reset button.

The configuration is reset to factory default settings. When the reset is complete, the access point reboots. This process takes about two minutes.

WARNING:

To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, if you are connected to the access point’s web management interface, do not close the browser, click a link, or load a new page. Do not turn off the access point. Wait until the access point finishes restarting and the Power

LED turns solid green.

Use the Web Management Interface

You can use the access point’s web management interface to return the access point to its factory default settings.

CAUTION:

This process erases all settings that you configured in the access point.

To erase the settings:

1.


2.




96


3.




4.

Select Management > Maintenance > Reset > Restore Defaults.

The Restore Defaults page displays.

5.

Click the Restore Defaults button.

The configuration is reset to factory default settings. When the reset is complete, the access point reboots. This process takes about two minutes.

WARNING:

To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, do not close the browser, click a link, or load a new page. Do not turn off the access point. Wait until the access point finishes restarting and the Power LED turns solid green.

Enable or Disable Telnet

By default, you cannot access the access point over a Telnet connection. You first must enable the access point for a Telnet connection.

To enable or disable Telnet:

1.


2.



3.




4.

Select Management > Maintenance > Remote Management.

The Remote Management page displays.

5.

Select one of the following Telnet radio buttons:

•

Enable. Telnet is enabled.

•

Disable. Telnet is disabled. This is the default setting.

6.




97


Enable or Disable Secure Shell

By default, you can access the access point over a Secure Shell (SSH) connection.

To enable or disable SSH:

1.


2.



3.




4.


The Remote Management page displays.

5.

Select one of the following Secure Shell (SSH) radio buttons:

•

Enable. SSH is enabled. This is the default setting.

•

Disable. SSH is disabled.

6.



Manage the SNMP Settings

By default, you can access the access point over a Simple Network Management Protocol (SNMP) connection, which allows SNMP network management software such as HP OpenView to manage the access point by using the SNMPv1 or v2 protocol.

To manage the SNMP settings:

1.


2.



3.





98


4.


5.

Select one of the following SNMP radio buttons:

•

Enable. SNMP is enabled. This is the default setting.

•

Disable. SNMP is disabled.

6.

If SNMP is enabled and you want to use it, specify the following settings:

•

Read-Only Community Name. The community string that allows the SNMP manager to read the access point’s MIB objects. The default is public.

•

Read-Write Community Name. The community string that allows the SNMP manager to read and write the access point’s MIB objects. The default is private.

•

Trap Community Name. The community name that is associated with the IP address at which traps must be received. The default is trap.

•

IP address (to receive traps). The IP address of the SNMP manager that must receive the traps.

•

Trap Port. The port number at which the SNMP manager must receive traps. The default is 162.

7.




99

Monitor the Access Point and the

Network

This chapter describes how you can monitor the access point and the network.


•

View the Access Point Internet, IP, and System Settings

on page 101

•

View the WiFi Radio Settings

on page 103

•


on page 105

•

View WiFi and WAN Traffic and Traffic Statistics

on page 108

•

View, Save, Download, or Clear the Logs

on page 109

•

View Alarms and Notifications

on page 111

8

100


View the Access Point Internet, IP, and System Settings

To view the access point, Internet, IP, and system settings:

1.


2.



3.



4.

Look at the following panes:

•

Connection Status Information pane. The Connection Status Information pane is in the top, left corner of the Dashboard (if the page width on your device is sufficient; otherwise, it might be elsewhere) and displays the following:

-

Status of the Internet connection

-

Functioning mode of the access point

-

Number of clients connected to the access point

•

System Information pane. The System Information pane is in the center at the top of the Dashboard

(if the page width on your device is sufficient; otherwise, it might be elsewhere) and displays the following:

-

System name of the access point and country or region of operation

-

Ethernet MAC address

-

Device uptime

-

Firmware version

-

The date and time that someone last checked if new firmware was available for the access point

Monitor the Access Point and the Network

101


This pane also contains a button that you can click to check for firmware updates for the access

point (see

Check for New Firmware and Upgrade the Access Point

on page 89).

•

IP Settings Information pane. The IP Settings Information pane is in the center of the Dashboard

(if the page width on your device is sufficient; otherwise, it might be elsewhere) and displays the following:

-

IP address of the access point and its DHCP status

-

Gateway IP address

-

Gateway status

-

Wired traffic volume

5.

To view more detailed information, select Management > Monitoring > System.

The page shows three sections:

•

System Information section. The following settings are displayed:

-

System Name. The access point NetBIOS name.

-

System Mode. The access point system mode (AP or Router).

-

Ethernet MAC Address. The MAC address of the Ethernet port of the access point.

-

Wireless MAC Address for 2.4 GHz. The MAC address of 2.4 GHz WiFi interface (radio) of the access point.

-

Wireless MAC Address for 5 GHz. The MAC address of 5 GHz WiFi interface (radio) of the access point.

-

Ethernet LLDP. The status of Ethernet LLDP feature (Enabled or Disabled).

-

Country / Region. The country or region in which the access point operates or for which the access point is licensed.

-

Firmware Version. The version of the firmware that is installed on the access point.


102


-

Serial Number. The serial number of the access point.

-

Current Time. The current system time of the access point.

-

Uptime. The time since the access point was last restarted.

•

Wireless Settings section. The following settings are displayed, with separate columns for the 2.4

GHz and 5 GHz radios:

-

Wireless Mode. The operating WiFi mode of the radio.

-

Channel / Frequency. The channel and frequency that are used by the radio.

-

Number of Clients. The number of clients that are connected to the radio.

•

IPv4 Settings section. The following settings are displayed:

-

IPv4 Address. The IPv4 address of the access point.

-

Subnet Mask. The subnet mask of the access point.

-

Default Gateway. The default gateway for the access point.

-

DHCP Client. The status of DHCP client (Enabled or Disabled).

View the WiFi Radio Settings

To view the WiFi radio settings of the access point:

1.


2.



3.




103


4.

Look at the Radio Information pane at the top, right corner of the Dashboard (if the page width on your device is sufficient; otherwise, it might be elsewhere). The following settings are displayed:

•

Radio status (If the 2.4 GHz or 5 GHz icon is displayed as gray, the radio is turned off.)

•

Mode

•

Channel width

•

Number of connected clients and maximum number of supported clients

•

WiFi traffic volume

5.

To view information for the 5 GHz radio, click the 5 GHz tab.

By default, information for the 2.4 GHz tab is shown.

6.

To view more detailed information, including the MAC addresses of the WiFi radios, select Management

> Monitoring > System.

The page shows three sections:

•

System Information section. The following settings are displayed:

-

System Name. The access point NetBIOS name.

-

System Mode. The access point system mode (AP or Router).

-

Ethernet MAC Address. The MAC address of the Ethernet port of the access point.

-

Wireless MAC Address for 2.4 GHz. The MAC address of 2.4 GHz WiFi interface (radio) of the access point.

-

Wireless MAC Address for 5 GHz. The MAC address of 5 GHz WiFi interface (radio) of the access point.

-

Ethernet LLDP. The status of Ethernet LLDP feature (Enabled or Disabled).

-

Country / Region. The country or region in which the access point operates or for which the access point is licensed.


104


-

Firmware Version. The version of the firmware that is installed on the access point.

-

Serial Number. The serial number of the access point.

-

Current Time. The current system time of the access point.

-

Uptime. The time since the access point was last restarted.

•

Wireless Settings section. The following settings are displayed, with separate columns for the 2.4

GHz and 5 GHz radios:

-

Wireless Mode. The operating WiFi mode of the radio.

-

Channel / Frequency. The channel and frequency that are used by the radio.

-

Number of Clients. The number of clients that are connected to the radio.

•

IPv4 Settings section. The following settings are displayed:

-

IPv4 Address. The IPv4 address of the access point.

-

Subnet Mask. The subnet mask of the access point.

-

Default Gateway. The default gateway for the access point.

-

DHCP Client. The status of DHCP client (Enabled or Disabled).

View Connected Clients and Client Trends

To view the clients that are connected to the access point, either over WiFi or through an

Ethernet connection:

1.


2.



3.




105


The Connected Clients pane (shown on the right side in the previous figure) shows the top clients table

(clients with the highest level of traffic).

4.

Click the menu bar under Connected Clients and select All WiFi Clients (the default menu selection), the clients for a specific WiFi network (SSID), or LAN Devices.

For each category, the menu displays the total number of connected clients and the device names of the connected clients.

5.

To view information about a connected client, click its device name.

The page displays the MAC address, device name, IP address, and SSID (WiFi clients only) for the client. You can also view more information, including very detailed information (see

Step 9

).

6.

To view trends about clients, scroll down to the Hours Trend pane.

The Hours Trend pane shows a graph with either the number of clients or the traffic in MB over a period that you can select. By default, the client information is selected (that is, the Client button is selected) and the graph shows the total number of clients for both radios and the number of clients for each radio

(2.4 GHz and 5 GHz).

7.

To view more information, point to a node on one of the lines on the graph.

8.

To change the period over which information is filtered and displayed, select the number of recent hours from the menu next to the Traffic button.

9.

To view more information about currently connected WiFi and wired clients, select Management >

Monitoring > Connected Clients.

By default, the Wireless Clients tab is selected and the connected WiFi clients display. (For information about wired clients, see

Step 11

).

For each radio, the page displays the number of connected clients and the maximum number of supported clients.


106


For each radio and each WiFi client, the page displays the SSID, MAC address, IP address, host name, operating system (OS), and WiFi mode.

10.

To view very detailed information about a WiFi client, click the information icon to the left of the client.

The Detailed Client Information page displays and shows the following information:

•

MAC Address. The MAC address of the client.

•

IP Address. The IP address associated with the client.

•

OS. The operating system that runs on the client.

•

Host Name. The host name of the client.

•

BSSID. The BSSID that the client connects to.

•

SSID. The SSID of the radio that the client connects to.

•

Channel. The channel that the client connects to.

•

Channel Width. The channel width of the channel that the client connects to.

•

Tx Rate. The rate of traffic transmission of the client.

•

Rx Rate. The rate of traffic reception of the client.

•

RSSI. The RSSI threshold value of the client.

•

Tx Bytes. The number of bytes that the client transmitted.

•

Rx Bytes. The number of bytes that the client received.

•

State. The QoS state of the connection.

•

Type. The type of WiFi security that is used for the connection.

•

Device Type. The type of device that the client is.

•

Mode. The WiFi mode of the connection.

•

Status. The security status of the connection.

•

Idle Time. The time that the client remained idle.

•

Assoc Time Stamp. The time that is associated with the information on the Detailed Client

Information page.

11.

To view information about the wired clients, click the Wired Clients tab.


107


For each wired client, the page displays the MAC address, host name, IP address, and operating system

(OS).

12.

To display the most recent information, click the Refresh button.

View WiFi and WAN Traffic and Traffic Statistics

To view WiFi and WAN traffic and traffic statistics:

1.


2.



3.




4.

Scroll down to the bottom of the Dashboard page and, in the Hours Trend pane, click the Traffic button.

(By default, the Clients button is selected.)

The graph shows the information for WAN (wired) traffic, total WiFi traffic, WiFi traffic for the 2.4 GHz radio, and WiFi traffic for the 5 GHz radio.

5.

To view more information, point to a node on one of the lines on the graph.

6.

To change the period over which information is filtered and displayed, select the number of recent hours from the menu next to the Traffic button.


108


7.

To view traffic statistics, select Management > Monitoring > Statistics.

The page displays the network traffic statistics for both the WiFi and wired (Ethernet) interfaces of the access point since the access point started or rebooted. The page also displays the number of clients that are associated with each radio.

8.

To display the most recent information, click the Refresh button.

View, Save, Download, or Clear the Logs

You can view and manage the activity logs of the access point. You can also download a detailed log file.

To view, save, download, or clear the logs:

1.


2.



3.





109


4.

Select Management > Monitoring > Logs.

The page shows the following information for each log entry:

•

Date and time. The date and time that the entry was logged.

•

Action. The action that occurred, such as whether a WLAN connection was made.

•

Source. The name, IP address, or MAC address of a source device, application, or website, if applicable.

•

Target. The name, IP address, or MAC address of a target device, application, or website, if applicable.

5.

To save the logs, do the following:

a.

Click the Save button.

b.

Follow the directions of your browser to save the file to your computer.

6.

To download the detailed log entries, do the following:

a.

Click the Download Detailed Logs button.

Depending on the size of the file, downloading the detailed log entries might take several minutes.

b.


7.

To refresh the log entries onscreen, click the Refresh button.

WARNING:

After you clear the log entries, you can no longer save or download them.

8.

To clear the log entries, click the Clear button.


110


View Alarms and Notifications

You can view the alarms and notifications from any access point page. The following procedure describes how you can view them from the Dashboard page.

To view the alarms and notifications:

1.


2.



3.




4.

Click the alarm bell icon on the top right of the page.

The pop-up window shows the alarms (indicated by a red bell) and notifications (indicated by a blue bell) with a description and time.

5.

To view more alarms and notification, scroll down in the pop-up window.


111

Diagnostics and Troubleshooting

This chapter describes how you can capture WiFi packets and troubleshoot the access point and network.


•

Capture WiFi Packets

on page 113

•

Quick Tips for Troubleshooting

on page 115

•

Troubleshoot With the LEDs

on page 116

•

Troubleshoot the WiFi Connectivity

on page 119

•

Troubleshoot Internet Browsing

on page 119

•

You Cannot Log In to the Access Point Over a LAN Connection

on page 120

•

Changes Are Not Saved

on page 120

•

Troubleshoot Your Network Using the Ping Utility

on page 120

9

112


Capture WiFi Packets

You can capture WiFi and Ethernet packets that are received and transmitted by the access point and save the file with captured packets to your computer. During the packet capture process, normal functioning of the access point is not affected.

The packet capture capability can be useful for analyzing a WiFi deployment, monitoring a WiFi network, debugging protocols, determining WiFi network bottlenecks, and, in general, troubleshooting any irregularities in a WiFi network.

You can select to capture all packets or only the Ethernet interface, 2.4 GHz radio, or 5 GHz radio packets.

Note

To view the captured packets, you need an application that can open

.pcap

files.

To capture packets:

1.


2.



3.




4.

Select Management > Monitoring > Packet Capture.

5.



113



Capture Beacons

Promiscuous Capture

To enable the access point to capture 802.11 beacons that are transmitted or detected by the radio, select the Enable radio button. By default, 802.11 beacons are not captured.

This setting applies only to packet capturing on the 2.4 GHz and 5 GHz radios.

To enable the access point to capture packets in promiscuous mode, select the Enable check box. By default, promiscuous mode is disabled.

In promiscuous mode the radio or radios receive all traffic on the channel, including traffic that is not destined for the access point. While the radio or radios are operating in promiscuous mode, they continue to serve associated clients. Packets that are not destined for the access point are not forwarded. When the capture process stops, the radio or radios revert to nonpromiscuous mode.

Client Filter

Client Filter MAC

Address

Capture Interface

To capture packets for a specific client only, select the Client Filter check box and enter the client’s MAC address in the Client Filter MAC Address field.

If you select the Client Filter check box, enter the client’s MAC address to capture the packets only for the specific client on the selected interface.

You must enter the MAC address in hexadecimal format with each octet separated by a hyphen, for example 00-11-22-33-44-55.

From the Capture Interface menu, select one of the following interfaces on which packets must be captured:

•

brtunk. All packets are captured, that is, packets on the Ethernet interface, 2.4 GHz radio, and 5 GHz radio. This is the default setting.

•

Eth0. Only packets on the Ethernet interface are captured.

•

radio1. Only packets on the 2.4 GHz radio are captured.

•

radio2. Only packets on the 5 GHz radio are captured.

Capture Duration

(10-3600 secs)

Enter the maximum duration of the capture process (that is, if you do not click the Stop button).

The range is from 10 to 3600 seconds. By default, the maximum duration is 60 seconds.

Max. Capture File Size

(64-4096 KB)

Enter the maximum size that the file with captured packets is limited to. The range is from 64 to 4096 KB. The default is 64 KB.

6.

To start the packet capture process, click the Start button.

If any captured packets are already stored on the access point, you are prompted to allow the packet capture process to overwrite the old information.

7.

To stop the packet capture process, click the Stop button.

8.

To save the file with captured packets, do the following:

a.

Click the Save button.

b.


The name of the file is pcap-file.tar.gz

.

9.

To display the latest information on the page, click the Refresh button.


114


Quick Tips for Troubleshooting

If your network is unresponsive or does not function normally, restart your network:

1.

Unplug the Ethernet cable from the access point to your network switch or Internet modem.

2.

If you use a power adapter, disconnect it from the access point.

3.

Plug in the Ethernet cable from the access point to your network switch or Internet modem. Wait two minutes.

4.

If you use a power adapter, connect it to the access point and wait two minutes.

If you cannot connect over WiFi to the access point, try the following:

•

Make sure that the WiFi LED on the access point is not off.

If the WiFi LED is off, one or both WiFi radios are probably off too. For more information about the WiFi

radios, see


on page 43.

•

Make sure that the WiFi settings in your WiFi device and access point match exactly.

For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of the access point and WiFi device must match exactly.

For information about accessing the access point for initial configuration over a WiFi connection, see


on page 15.

•

Make sure that your WiFi device supports the security that you are using for your WiFi network

(WPA2-PSK or WPA-PSK and WPA2-PSK). For more information, see

Set Up and Manage WiFi

Networks

on page 26.

•

Make sure that your WiFi device is not too far from the access point or too close. To see if the signal strength improves, move your WiFi device near the access point but at least 6 feet (1.8 meters) away.

•

Make sure that the WiFi signal is not blocked by objects between the access point and your WiFi device.

•

Make sure that the access point’s SSID broadcast is not disabled.

If the access point’s SSID broadcast is disabled, the WiFi network name is hidden and does not display in your WiFi device’s scanning list. To connect to a hidden network, you must enter the network name and the WiFi password. For more information about the SSID broadcast, see

Set Up and Manage WiFi

Networks

on page 26.

•

Make sure that your WiFi device does not use a static IP address but is configured to receive an IP address automatically with DHCP. (For most devices, DHCP is the default setting.)

If you cannot connect over an Ethernet cable to the access point, try the following:

•

Make sure that the Ethernet cables are securely plugged in.

•

Make sure that your network includes a DHCP server that can issue an IP address to the access point or, if your access point requires a fixed (static) IP address, that the IP address and subnet are correct.


115


Troubleshoot With the LEDs

When you turn on the power, the LEDs light as described here:

1.

The Power LED lights solid amber. After about one minute, the Power LED turns solid green, indicating that the startup procedure is complete and the access point is ready.

2.

When the startup procedure is complete, verify the following:

•

The WAN LED lights solid amber or solid green.

•

The Activity LED lights solid green or blinks green.

•

The 2.4G WLAN LED, 5G WLAN LED, or both LEDs light solid green or solid blue or blink blue

(unless one or both WiFi radios are turned off).

•

If a LAN device is connected to the LAN port, the LAN LED lights solid amber or solid green.

You can use the LEDs for troubleshooting. For more information, see the following sections:

•

Power LED Is Off

on page 116

•

Power LED Remains Solid Amber

on page 117

•

Power LED Is Blinking Amber Continuously

on page 117

•

Power LED Is Alternating Green and Amber

on page 117

•

2.4G or 5G WLAN LED Is Off

on page 118

•

WAN or LAN LED Is Off While a Device Is Connected

on page 118

Power LED Is Off

If you use a Power over Ethernet (PoE) connection and the Power LED and other LEDs are off when the

Ethernet cables are connected, do the following:

•

Make sure that the Ethernet cable between the access point and the PoE switch is correctly connected at both ends.

•

Make sure that the other end of the Ethernet cable is plugged into a PoE port (not a non-PoE port) on a PoE switch (not a non-PoE switch) that is receiving power.

•

Make sure that the PoE power budget of the PoE switch is not oversubscribed and that the PoE switch is capable of delivering PoE power to the access point. Also see

Power LED Is Alternating Green and

Amber

on page 117.

If you use a power adapter and the Power LED and other LEDs are off when the access point is turned on, do the following:

•

Make sure that the power adapter is correctly connected to the access point and that the power adapter is correctly connected to a functioning power outlet. If it is in a power strip, make sure that the power strip is turned on. If it is plugged directly into the wall, verify that the outlet is not switched off.

•

Make sure that you are using the NETGEAR 12V, 2.5A power adapter for this product.


116


If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at


.

Power LED Remains Solid Amber

When you turn on the power to the access point, the Power LED lights solid amber temporarily and then turns solid green, indicating that the startup procedure is complete and the access point is ready.

If the Power LED remains solid amber and does not turn solid green, a failure occurred or the access point is malfunctioning.

If the Power LED does not turn solid green, do the following:

1.

Turn the power off and back on and wait several minutes to see if the access point recovers.

2.

If the access point does not recover, press and hold the Reset button to return the access point to its

factory settings (see


on page 95).



.

Power LED Is Blinking Amber Continuously

When you turn on the power to the access point, the Power LED lights solid amber temporarily and then turns solid green, indicating that the startup procedure is complete and the access point is ready. During regular operation, the only time that the Power LED blinks amber temporarily is when firmware is being upgraded.

If the Power LED blinks amber continuously and does not turn solid green, the access point did not receive an IP address from a DHCP server.

Check to make sure that the DHCP client of the access point is enabled (see

Enable the DHCP Client

on page 73), that your network includes a DHCP server (or a router that functions as a DHCP server), and that the DHCP server can reach the access point (both must be on the same network).

If you network does not include a DHCP server, you might need to configure a fixed (static) IP address on the access point (see

Disable the DHCP Client and Specify a Fixed IP Address

on page 71).

Power LED Is Alternating Green and Amber

If the Power LED is alternating green and amber, the access point is receiving insufficient Power over

Ethernet (PoE).

Check to see why the PoE switch cannot provide sufficient PoE power to the access point. Most likely, the

PoE power budget of the PoE switch is oversubscribed and you might need to disconnect another PoE device from the PoE switch to make sufficient PoE power available for the access point.

Activity LED Is Off

If the WAN port of the access point is connected to a PoE switch, non-PoE switch, or Internet modem and the WAN LED lights amber or green but the Activity LED is off, the access point cannot detect a link with the network and the Internet.


117


If the WAN LED lights amber or green but the Activity LED is off, do the following:

1.

Disconnect and reconnect the Ethernet cables and wait several minutes to see if the Activity LED lights solid green or blinks green.

2.

If you use a power adapter with the access point, disconnect and reconnect the power adapter and wait several minutes to see if the Activity LED lights solid green or blinks green.

3.

If the WAN LED lights amber or green but the Activity LED is still off, press and hold the Reset button

to return the access point to its factory settings (see


on page 95).



.

2.4G or 5G WLAN LED Is Off

If the 2.4G WLAN LED or 5G WLAN LED is off, do the following:

•

Check to see if a radio is disabled (see


on page 43). By default, both radios are enabled and the WLAN LEDs light solid green or solid blue or blink blue.

•

If you are using a Power over Ethernet (PoE) connection, make sure that the PoE switch is providing

sufficient power to the access point. Insufficient PoE power can affect the radios. Also see

Power LED

Is Alternating Green and Amber

on page 117.



.

WAN or LAN LED Is Off While a Device Is Connected

When a network device such as a PoE switch, non-PoE switch, or Internet modem is connected to the WAN port of the access point, the WAN LED lights amber or green, depending on the speed of the connection.

Similary, when a network device such as a switch, hub, or computer is connected to the LAN port of the access point, the LAN LED lights amber or green, depending on the speed of the connection.

If the WAN LED or LAN LED remains off, a hardware connection problem might be occurring. Check these items:

•

Make sure that the Ethernet cable connectors are securely plugged in at the access point and the network device.

•

Make sure that the connected network device is actually turned on.

•

Make sure that you are using the correct Ethernet cable. Use a standard Category 5 Ethernet patch cable. If the network device incorporates Auto Uplink™ (MDI/MDIX) ports, you can use either a crossover cable or a normal patch cable.


118


Troubleshoot the WiFi Connectivity

If you are experiencing trouble connecting over WiFi to the access point, try to isolate the problem:

•

Make sure that the WiFi settings in your WiFi device and access point match exactly.

For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of the access point and WiFi device must match exactly.

For information about accessing the access point for initial configuration over a WiFi connection, see


on page 15.

•

Does the WiFi device that you are using find your WiFi network?

If not, check the WLAN LEDs. If a WLAN LED is off, the associated WiFi radio is probably off too. For

more information about the WiFi radios, see


on page 43.

•

If you disabled the access point’s SSID broadcast, your WiFi network is hidden and does not display in your WiFi client’s scanning list. (By default, SSID broadcast is enabled.) For more information about the

SSID broadcast, see


on page 26.

•

Does your WiFi device support the security that you are using for your WiFi network (WPA2-PSK or

WPA-PSK and WPA2-PSK). For more information, see


on page

26.

Tip

If you want to change the WiFi settings of the access point’s network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.

If your WiFi device finds your network but the signal strength is weak, check these conditions:

•

Is your access point too far from your WiFi device or too close? Place your WiFi device near the access point but at least 6 feet (1.8 meters) away and see whether the signal strength improves.

•

Are objects between the access point and your WiFi device blocking the WiFi signal?

Troubleshoot Internet Browsing

If your computer or WiFi device is connected to the access point but unable to load any web pages from the Internet, it might be for one of the following reasons:

•

Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. If you manually entered a DNS address when you set up the access point (that is, the access point uses static IP address settings), reboot your computer and verify the DNS address.

Alternatively, you can configure your computer manually with DNS addresses, as explained in your operating system documentation.

•

Your computer might not use the correct TCP/IP settings.

If your computer obtains its information by DHCP, reboot the computer and verify the address of the switch or Internet modem to which the access point is connected.

For information about TCP/IP problems, see

Troubleshoot Your Network Using the Ping Utility

on page

120.


119


You Cannot Log In to the Access Point Over a LAN

Connection

If you are unable to log in to the access point from a computer on your local network and use the access point’s web management interface, check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet cable between the computer and the access point.

•

Make sure that the IP address of your computer is in the same subnet as the access point.

If you disabled the access point’s DHCP client and configured a fixed (static) IP address when you

connected the access point to network or Internet modem (see

Disable the DHCP Client and Specify a

Fixed IP Address

on page 71), change the IP address and subnet mask on your computer to so that

the IP addresses of your computer and the access point are in the same IP subnet.

•

If your access point’s IP address was changed (for example, the DHCP server in your network issued an IP address to the access point) and you do not know the current IP address, use an IP scanner application to detect the IP address. If you still cannot find the IP address, clear the access point’s configuration to factory defaults. This sets the access point’s IP address to 192.168.0.100. For more information, see


on page 95.

•

Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure that you are using the correct login information. The user name is admin, and the default password is password. Make sure that Caps Lock is off when you enter this information.

Changes Are Not Saved

If you are logged in to the access point’s web management interface and the access point does not save the changes that you make on a page, do the following:

•

When entering configuration settings, always click the Apply button before moving to another page or tab or your changes are lost.

•

Click the Refresh or Reload button in the web browser. It is possible that the changes occurred but that the old settings remain in the web browser’s cache.

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation.


120


Test the LAN Path to Your Access Point

You can ping the access point from your computer to verify that the LAN path to your access point is set up correctly.

To ping the access point from a Windows computer:

1.

From the Windows taskbar, click the Start button and select Run.

2.

In the field provided, enter ping followed by the IP address of the access point, as in this example:

ping 192.168.0.100

3.

Click the OK button.

A message such as the following one displays:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, one of the following problems might be occurring:

•

Wrong physical connections

For a wired connection, make sure that the numbered LAN LED is lit for the port to which you are connected.

Check that the appropriate LEDs are on for your network devices. If your access point and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and access point.

•

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer.

Verify that the IP address for your access point and your computer are correct and that the addresses are in the same subnet.

Test the Path From Your Computer to a Remote Device

After you verify that the LAN path works correctly, test the path from your computer to a remote device.

To test the path from your computer to a remote device:

1.

From the Windows toolbar, click the Start button and select Run.

2.

In the field provided, enter ping -n 10 IP address.

IP address is the IP address of a remote device such as a remote DNS server.


121


If the path is functioning correctly, replies as described in

Test the LAN Path to Your Access Point

on page

121 display. If you do not receive replies, do the following:

•

Check to see that your computer lists the IP address of the router to which the access point is connected as the default router. If the IP configuration of your computer is assigned by DHCP, this information is not visible in your computer’s Network Control Panel.

•

Check to see that the network address of your computer (the portion of the IP address specified by the netmask) is different from the network address of the remote device.


122

Factory Default Settings and Technical

Specifications

A

This appendix includes the following sections:

•

Factory Settings

on page 124

•

Technical Specifications

on page 127

123


Factory Settings

You can reset the access point to the factory default settings, which are shown in the following table.

For more information about resetting the access point to its factory settings, see

Return the Access Point to Its Factory Default Settings

on page 95.

Table 2. WAC510 access point factory default settings

Feature Default Setting

Access point login

User login URL 192.168.0.100

User name (case-sensitive) admin, nonconfigurable password, configurable Login password

(case-sensitive)

General system settings

Operating Mode

DHCP client

AP mode

By default, Router mode is disabled, including NAT and the DHCP server function.

Enabled so that the access point receives an IP address from a DHCP server in the network.

Country/region

NTP client

Spanning Tree Protocol

Network integrity check

802.1Q VLAN

Management VLAN

United States

Enabled

Disabled

Disabled

Untagged VLAN with VLAN ID 1

VLAN ID 1

Syslog

Ethernet LLDP

UPnP

WiFi network for initial setup

Enabled

SSID name

Security

RF channel

Disabled

Enabled

SSID for initial setup is NETGEARxxxxxx-SETUP, where xxxxxx is the last six hexadecimal digits of the access point’s MAC address.

WPA2-PSK

WiFi password (network key): sharedsecret

Auto. The available channels depend on the region.

Factory Default Settings and Technical Specifications

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Table 2. WAC510 access point factory default settings (Continued)


WLAN settings for an individual WiFi network (SSID or VAP)

WiFi communication Both the 2.4 GHz radio and the 5 GHz radio are enabled.

Client separation Disabled

Broadcast SSID

802.11K (RRM)

Band steering

Enabled

Disabled

Disabled

RSSI threshold

VLAN ID (for WiFi clients)

Network Authentication

–85 dBm

1

WPA2-PSK

Data encryption

Passphrase

MAC ACL

Bandwidth limitation

AES sharedsecret

None assigned

None

Captive portal None

Basic WiFi settings for all WiFi networks (SSIDs or VAPs)

Radios

WiFi mode

Both the 2.4 GHz radio and the 5 GHz radio are enabled.

11ng for the 2.4 GHz radio

11ac for the 5 GHz radio

MCS index / data rate

Channel width

Output power

Guard interval

Channel

WiFi schedule

Wi-Fi Multimedia (WMM)

WMM powersave

Best

Dynamic 20/40 MHz for the 2.4 GHz radio

Dynamic 20/40/80 MHz for the 5 GHz radio

Maximum (100%)

Auto

Auto

None

Enabled

Enabled


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Advanced WiFi settings for all WiFi networks (SSIDs or VAPs)

Maximum WiFi Clients 100 per radio

802.11n 256 QAM (2.4 GHz radio only)

Disabled

Beacon interval

AMPDU

RTS threshold

Fragmentation length

100 millisec.

Enabled

2346

2346

Frame burst Disabled

Preamble type (2.4 GHz radio only)

Long

DTIM interval

Broadcast/multicast rate limiting

1 sec.

Enabled but without limit

Fixed multicast rate

Load balancing between radios

54 Mbps

Disabled

Wireless distribution system

(WDS)

Disabled

General security


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Feature

URL filtering

MAC ACLs

Default Setting

None

None

Technical Specifications

The following table shows the technical specifications of the access point.

Table 3. WAC510 access point specifications

Feature Description

Supported WiFi radio frequencies and WiFi modes

2.4 GHz band: 802.11ng, 801.11bg, and 802.11b

5 GHz band: 802.11ac, 802.11na, and 802.11a

Supports 2.4 GHz and 5 GHz concurrent operation

Maximum theoretical throughput

About 1.2 Mbps simultaneous throughput (300 Mbps on the 2.4 GHz band and 867

Mbps on the 5 GHz band)

Note: Throughput can vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, affect the data throughput rate.

Maximum number of supported clients

WiFi standards

The access point can support a maximum of 128 WiFi clients.

Maximum number of 2.4 GHz WiFi clients: 64

Maximum number of 5 GHz WiFi clients: 64

Note: In a WiFi network, the number of clients is limited by the amount of WiFi traffic that is generated by each client.

IEEE 802.11ac Wave 2 standard

WiFi Multimedia Prioritization (WMM)

Wireless distribution system (WDS)

Power over Ethernet (PoE) IEEE 802.3af

Power over Ethernet (PoE) IEEE 802.3at

802.11 security WPA2-PSK and WPA and WPA2 (mixed mode)


127


Table 3. WAC510 access point specifications (Continued)


Operating frequency range 2.4 GHz band:

•

US and Canada: 2.412–2.462 GHz

•

Europe: 2.412–2.472 GHz

•

Australia: 2.412–2.472 GHz

•

Japan: 2.412–2.472 GHz

5 GHz band:

Power over Ethernet

•

US and Canada: 5.18–5.24 + 5.745–5.825 GHz

•

Europe: 5.18–5.24 GHz and DFS (5.25–5.35 + 5.50–5.70)

•

Australia: 5.18–5.24 + 5.745–5.825 GHz

•

Japan: 5.18–5.24 GHz

IEEE 802.3af and IEEE 802.3at

Note

PoE might be considered a network environment 0 per IEC

TR 62101, and thus the interconnected ITE circuits might be considered safety extra low voltage (SELV).

PoE consumption 9.3W

Power adapter (not included but can be ordered as an option)

12 VDC, 2.5A

The plug is localized to the country of sale.

Hardware interfaces

Dimensions (W x D x H)

One WAN 10/100/1000BASE-T and one LAN 10/100/1000BASE-T Gigabit Ethernet

(RJ-45) ports with Auto Uplink (Auto MDI-X) with WAN port supporting IEEE 802.3af

or 802.3at Power over Ethernet (PoE).

197.32 x 197.32 x 37 mm (7.75 x 7.75 x 1.45 in.)

Weight

Operating temperature

Operating humidity

Storage temperature

555.5 g (1.22 lb)

0° to 40°C (32º to 104ºF)

10 to 90% maximum relative humidity, noncondensing

–20º to 70ºC (–4° to 158°F)


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Table 3. WAC510 access point specifications (Continued)


Storage humidity 5 to 95% maximum relative humidity, noncondensing

Electromagnetic compliance US: FCC Part 15 Class B

Canada: ICES-003

Europe: EN55022 Class B, EN50082-1 1998

Australia: AS/NZS 3548 Class B


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