GUIDE
ZTANG-007 — — В
Panasonic
Communications & Systems Company
Business Telephone Systems Division
Two Panasonic Way
Secaucus, NJ 07094
Part Number: 550X05701
©Copyright 1995
STATION Panasoun.-,
USER
GUIDE
| Hi
COLO ET EE ECO
VB-42210 VB-43223
VB-42211 VB-43225
VB-42213 [ VB-43230
VB-43220 VB-43233
VB-43221
Digital Business System
(Digital Key Telephone Serles)
Before using this phone, please
read these instructions completely.
Section 750
Issued March 15935 |
The contents of this manual are subject to change without notice and
do not constitute a commitment on the part of Panasonic
Communications & Systems Company (PCSC). Every effort has
been made to ensure the accuracy of this document. However, due to
ongoing product improvements and revisions, Panasonic cannot
guarantee the accuracy of printed material after the date of
publication nor can it accept responsibility for errors or omissions.
Panasonic will update and revise this document as needed.
The software and hardware described in this document may be used
or copied only in accordance with the terms of the license pertaining
to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part
thereof, in any manner, mechanically, electronicatly, or
photographically, is prohibited without permission of the Panasonic
Communications & Systems Company (PCSC).
© Copyright 1995 by Panasonic Communications & Systems
- Company
A! rights reserved.
35
7)
Notes
Contents
Preface 00000000000000000000000000R00000RETI0RN000LI00RINR00P0000000¢0RI00RGOS vii
1. Understanding Your Phone nee |
Small-Display Phones 2
Large-Display Phones 4
Display Information 5
2. Setting Up Your Phone -...............eesnserensevs .7
Volume and Display Settings..................e...e.ereerrerreo recen 8
CNN 9
3. Placing Outside Calls ........ O E
Making CallS ….…....………ceressmenersrseneementenneenentarsesranseneesacecancenne cesse 14
Using Speed Dialing ….….….….….….….…errersermemeresesenençensnençtsenenntnnnnnnn 16
Redialing Outside Numbers ….……..………srseunserermesereentenensersracaessacenscee 21
Waiting for an Outside Line ….…….….…....…....rsssensenceseancenseneanceneasen 23
Using Account Codes .…...…...…....….……ecercessseoncrenserneemenneerseraceasses esanuenes 23
4. Answering Calls ............ sussesooman re vessssreenase 29
Picking Up Calls ......................e.errescecerer een eee ener ene 30
Holding Calls .................-....e.eeemerceroo reee enero ere neon 31
Using Call Park ................—....ee-ereceesrer reee eee eee eee 32
Transferring Calls ..................r...eremeciir ee eones ene recreo. 33
Notes
Contents
5. Communicating Within Your Office ........ 35
Calling Other Extensions ..............e........ eses DUE ZETÉTTÉ IZ EE 36
2:11]: SAN 36
Using Call Forwarding ....................-.e.meicrener re re e 37
Using Call Waiting ....................eerceseoorere een ener e ree 39
Using Message Waiting .................e.cecerneccioneie eee EEE 41
Using Do-Not-Disturb ...................e———..-..e0mecenecosco serena cone 42
Using Absence Messages ................ec..cercorconccencocenoerranececne neones 43
Announcing to Busy Extensions ..............—e.e-..eeeensecerercerene e 44
. Breaking Into an Outside Call ....................ercercere one EE GEHE 46
Using One-Toucl Voice Mail Áccess..................w.eeneeciermcenr EEE 46
Using One-Touch Voice Mail Transfer ....................eescicoocecenceneon 47
6. Using Additional Features ..... conconenancananos 49
Locking Your Extension .................e....eeeceerecerce nee nee 50
Using Your Calling Privileges from
Another Phone ...................e..erccencrorecee once ener Dee ene 50
Switching Between Pulse and Tone Calling ..............-...—...wnmeee..... 52
Making Conference Calls 52
Using a Headset .................. eee eee een 53
Controlling Internal Dial Tone ...............e=«esvsereoeronerere es 53
Controlling Background MusiC .….….….ererereereseencencenseentensencanvene 54
Using the Reminder Alarm ..….….……srerrerrenercenseresceneremensaanece cameras 54
Using Caller ID ..............eco2nceconreconrecerneee eno enoncenacenecoicanencanaeocenes 55
Appendix A. Dial Code List ............... „...... 61
Index ....... eeseaonontanen. нач... eneuouncaros cecianacenenoacaaae DI
Index
=. -
see also "Personal speed dialing” 16
see also "System speed dialing” 16
SSD 20
Station lockout
controlling 50
using 50
Switching
between tone and voice calling 36
pulse 16 tone 52
System speed dialing
chaining numbers 20
checking SSD numbers 20
dialing a SSD number 20
using 20
T
Telephone
display information 5
large display 4
parts 1
setting up 7
small-display 2
Tone calling 36
Tone-to-pulse switch 52
Transferring
calls 33
screened 33
unscreened 34
with announcement to busy exten-
; sion 45
with off-hook voice announce 45
U
Understanding y our phone 1
Unscreened
off-hook transfer 34
on-hook transfer 34
_ transfers 34
Using Caller 1D 55
AR
Using your calling privileges from an-
other phone 50
V
Voice calling 36
Voice mail
assigning a one-touch key 46
one-touch access 46, 47
Volume
handset 8
phone not ringing 8
receiver 8
ringer 8
speaker 8
W
Waiting for an outside line 23
Walking class of service 50
Lists of Figures and Tables
List of Figures
Figure 1. Small-display phone .............—.......e....e.mecerrcero er ZA 2
Figure 2. Large-display plione ................. receive ÍA 4
Figure 3. Idle condition (default display) ...........................e............ 5
Figure 4. Messages received ...................comirececrc DA 5
Figure 5. Alarm time ...............eoccerecoin encore cen e nee 6
Figure 6. Absence message ..................cc.eerenoerrmnaci er e DA 6
Figure 7. Incoming outside call .................. 2.0... eee 6
Figure 8. Outside call in progress ………ssrsserresesessennenentnennenssçstnmnuün 6
Figure 9, Intemal calling in USE .….……....….….….……rrsccresrereecrsenenrescenernness 6
Figure 10. Example Caller ID display. ........0000..0000i000000000000 0010000000000 55
Figure 11. Call Log format for the small-display phone--calling
number and name ...............eeeeeeeercorcoreo co ee 57
Figure 12. Call log format for the small-display phone--time
and date een rrr ere reee eee „57
Figure 13, Call log format for small-display phone--answer
inforimatior .........-——._..eeerooceenceneceooor erre ener eeecee. 57
Figure 14. Call log format for small-display phone--routing
information 57 -
Figure 15. Call log format for the targe-display phone--calling
NUMber ............-...recerarerrrerenerrocovcocucroacovcococacrcrrereurrecerrDo 58
Figure 16. Call Log format for the large-display phone--detailed
call information ..................ee.reecroricorce nece DD 59
Table 1. Small-display phone features ................. mecenas 3
Table 2. Large-display phone features ................-...o.0emernmero 5
Table 3. Speed dial alphabet entry ..….….…..…..……eseserenmeerenennsennes 19
Table 4. DBS account code usage .....,.......e.eee.neomerccasrorac coreo 24
Table 5. Dial codes .....................<.06ierverceren rece ee OD 61
о
Off-hook transfer
screened 33
unscreened 34
Off-hook voice announcement
answering 44
making 44
transferring calls with 45
One-touch voice mail access 46, 47
assigning a key 46
On-hook transfer
screened 33
unscreened 34
Outside call
breaking into 46
placing 13
Outside line callback 23
setting 23
Outside line key, direct 14
р
Paging 36
answering from any extension 37
са! пр page zones 00-07 36
meet-me answer 37
Parking
calls 32
PBX 14
Personal speed dialing
account code into a PSD code 26
assigning
names to PSD codes 18
PSD numbers
to codes 16
to one-touch keys 16
chaining numbers 20
checking PSD numbers 17
saving a client account code 26
Index
using 16 |
using client account code in PSD
code 27
Picking up calls 30
Programming an account code into à
PSD code 26
PSD 16
Puise-to-tone swilch 52
Putting a call on hold 31
R
Redial
Auto 21
Redialing
numbers 21
saved number 22
saving a number 21, 22
Reminder alarm, using 54
S
Saved number, redialing 22
Saving
account code in a PSD code 26
and redialing a number 21
number 22
Screened
off-hook transfer 33
on-hook transfer 33
transfers 33
Scrolling through messages 42
Sending a message waiting request 4
Setting up
absence messages 43
call forwarding 37
call waiting 39
outside line callback 23
telephone 7
Speed dialing
personal 16
Index
making 14 E
outside, placing 13
parking 32
picking up 30 F
to attendant 36 FF key
lo extensions 36 direct outside line 14
transferring 33
Camp-on callback, using 41 feature codes 61
Emergency calls 15
ey Forwarding
Cancelling cancelling 38
absence message 43 setting un 37
call forwarding 38 E UP
using 37
call waiting request 42
Chaining SSD or PSD numbers 20 H
Checking Holding
PSD numbers 17 calls 31
SSD numbers 20 putting a call on hold 31
Client account code
programming into PSD code 26 I
Communicating within y our office 35 1n-office communications 35
Conference calls Intemal |
adding an extension 52 calling
adding an outside line 52 attendant 36
dropping out of 53 extension 36
making 52 calls, handling 36
Controlling station lockout 50 communications 35
D | tone/voice switching 36
Dial code list 61 L
Dialing Locking y our extension 50
Auto-Repeat 22
Direct outside line key 14 M
Display Meet-me answer, using 37
contrast adjustment 9
information 5
DND 42
Do-not-disturb 42
Dropping out of a conference call 53
Message waiting
answering a request 42
cancelling a request 42
sending a request 41
using 41
AP íioen OS SS ОНО ЕННОООЛООНЛИНй
Preface
The Station User Guide is for anyone who uses a Panasonic
digital telephone in conjunction with the Panasonic DBS Sertes
Telephone System (DBS 40, DBS 72, DBS 96, DBS 824). The
Panasonic Digital Business System provides you with a
powerful set of features for handling calls.
This manual provides an overview of the digital phones and
offers detailed information about using the features provided by
the DBS. |
How to Use This Manual
We recommend that you read the entire manual before using
your digital phone, in order to get a clear idea of its capabilities.
What This Manual Contains
This manual contains the following chapters:
Chapter and Title
Description
Chapter 1, “Understanding
Describes features of Pana-
Your Phone” sonic digital telephones.
Chapter 2, “Setting Up Your Provides procedures for set-
Phone” ting up telephone features
such as display contrast.
Chapter 3, “Placing Outside
Provides several procedures
Calls” for making outside calls.
Chapter 4, “Answering Provides several procedures
Calls” — | for answering calls.
Chapter 5, “Communicating Provides procedures for han-
Within Your Office” dling internal calls.
Chapter 6, “Using Additional | Provides procedures for
Features” using advanced features.
vil
Preface
oa -
Notation Used
This manual uses the following conventions:
‚ References to chapters and sections are enclosed in
quotation marks, and include the title and page number,
for example: “Assigning FF Keys” on page 9.
“+ References lo information you are to dial is printed in
boldface, mixed-case characters, for example: Dial 73*.
» References to the telephone keypad are printed using
bold, uppercase characters, for example: Press HOLD.
For More Information
For more information about features available with Panasonic
DBS systems and digital phones, contact your system
administrator or DBS dealer, or refer to the Panasonic
publication Feature Operation (Section 700).
Numerics
911 calls 15
A
Absence messages
cancelling 43
setting up 43
using 43
Account code
client code in PSD code 27
Account codes
unverified 25
verified 26
Adding
extension to a conference call 52
outside line to a conference call 52
Additional features
conference calls 52
locking an extension 50
pulse/tone switch 52
reminder alarm 54
station lockout 50
_ using 49
Adjusting
display contrast 9
ring volume (phone not ringing) 8
sound volumes 8
Announcement to busy extension
answering 44
making 44
transferring calls with 45
Another 50
Answering
announcement to busy extension 44
call 29
Index
waiting 40
message waiting request 42
off-hook voice announcement 44
page from any extension 37
page with meet-me answer 37
Any key assignment 61
Assigning
names to PSD codes 18
PSD numbers to one-touch keys 16
PSD numbers to PSD codes 16
voice mail key 46
Automatic redial, using 21
Auto-Redial 21
Auto-Repeat Dialing 22
B
Breaking into an outside call 46
Busy override, using 46
C
Call forwarding
cancelling 38
setting up 37
using 37
Call waiting
answering 40
scrolling through messages 42
setting up 39
using 39
Callback request 41
Caller ID 55
Calling page zones 00-07 36
Calls
answering 29
DRS behind PBX 14
holding 31
Function ._ Dial Code FF
| Key
Save Dial Access AUTO + * Yes
Save Dial Registration AUTO + AUTO + * Yes
Tone/ Voice Switch 1 Yes
Note: You can assign this fea-
ture as an “Any Key.” See
“Any Key Assignment” on
_ page 61.
Transfer PROG No
Outside Line Queuing 2 Yes
Note: You can assign this fea-
ture as an “Any Key.” See
“Any Key Assignment” on
page 61.
Night Answer Device (UNA) | 78 Yes
Pick-up
RÁ Annandix Dial Code List
1. Understanding Your Phone
Becoming familiar with your Panasonic digital phone will
enable you to effectively use its call-handling features.
Note: Some features may not be available on your phone, For
information, see your system administrator or DBS dealer.
This chapter covers the following topics:
; Topic Page
Small-Display Phones 2
Large-Display Phones
Display Information 5
1. Understanding Your Phone | 1
Small-Display Phones
Small-display phones, such as the model illustrated below,
have a smaller display than some other models. The annotated
illustration in Figure 1 and Table 1 on page 3 explain the
features that are typical of this type of phone,
Figure I. Small-display phone |
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Appendix. Dial Code List
Function Dial Code FF
Key
Least Cost Routing Access 9 Yes
Meet-Me Answer 77 Yes
Message Waiting Set 2 Yes
Note: You can assign this fea-
ture as an “Any Key.” See
“Any Key Assignment” on
page 61.
Message Waiting Answer . AUTO - REDIAL Yes
Message Waiting Cancel ‘AUTO - FLASH Yes
Mute Key Assignment *# Yes
Night Mode Toggle On/Off [| #52 or #520 (some systems) Yes
(attendant only)
Day Mode #521 (some systems) Yes
(attendant only)
Night Mode 4522 (some systems) Yes
(attendant only)
Night2 Mode #523 (some systems) Yes .
(attendant only)
Offhook Voice Announce 5 Yes
Note: You can assign this fea-
ture as an “Any Key.” See
“Any Key Assignment” on
page 61.
Offhook Voice Announce *3 (must be stored in an FF Yes
Answer (Talkback) key)
Page Call #00 - #07 Yes
Personal Speed Dial AUTO (90-99 or 900-939) Yes
Pooled Trunk Access 9 or 81-86 Yes
Privacy Release CONF No
Redial REDIAL No
Release Key Assignment *2 Yes
Station Lockout Off/On 74 + 4-digit lockout Yes
code (optional)
System Speed Dial AUTO + (00-89 or 000-199) | Yes
Appendix. Dial Code List
= -
Small-Display Phones
Table 1. Small-display phone features
Function Dial Code FF
Key
Attendant Call 0 Yes
Back ground Music Set/Cancel | #53 Yes
Busy Override 4 Yes
Note: You can assign this fea-
- ture as an “Any Key.” See
“Any Key Assignment” on
page 61.
Call Forward - All Calls 720 + extension number Yes
Call Forward - Busy/No 721 + extension number Yes
Answer
Call Forward - Busy 722 + extension number Yes
Call Forward - To Outside 723 (or 720, 721, 722, or 724) | Yes
Line | + AUTO + (00-99, 000-199, or
900-939)
Call Forward - No Answer 724 + extension number Yes
Call Forward Cancel 72 Yes
Call Park 15 Yes
Call Waiting 3 Yes
Note: You can assign this fea-
ture as an “Any Key.” See
“Any Key Assignment” on
page 61.
Conference | CONF No
Dial Tone On/Off 1 #50 Yes
Direct Trunk Access 88 + 01-32 Yes
DND Set/Cancel 73 Yes
Direct Pick-Up 79 + extension number Yes
Extension Call I Extension number Yes
Extension Park Pick-up 76 + extension number No
Flash FLASH No
Group Pick-up 70 Yes
Headset Mode On/Off #51 Yes
Hold | HOLD No
Intercom Key Assignment #8 Yes
# Feature Description
1 Display Displays information about phone's cur-
rent status, |
2 | PROG Key Use to program FF and one-touch keys
and to adjust ringer volume. Depending
on the setup of your system, may also be
used to transfer calls.
3 MUTE Key Use to tum speakerphone's microphone
| on or off.
4 CONF Key Use to establish conference calls,
check FF key and one-touch features,
and scroll through messages.
5 | AUTO Key Use to access speed dialing, enter
account codes, or for message waiting
answer/cancel.
6 Volume Control | Use to adjust the level of tones, back-
Keys ground music, ringing, receiver volume,
and display contrast.
7 One-Touch Keys | Use to make outside calls or to access
call-handling features.
8 | Flexible Func- | Use to access outside lines or to access
tion (FF) Keys call-handling features.
9 Speaker Outputs tones and voice at y our exten-
sion,
10 | DND/CF Indica- | Indicates that Do-Not-Disturb, Call For-
| tor ward, or Absence Message is set.
11 | EXT Indicator | Lights when you are on a call; flashes
when you hold a call.
12 | MUTE Indicator | Indicates that the microphone is tumed
off.
13 | MSGE Indicator | Indicates that you have a message.
14 | REDIAL Key Use to redial numbers.
15 | FLASHKey Use to end an outside call and to restore
dial tone without hanging up receiver.
Annondiv Dial Coda List
1. Understanding Your Phone
Large-Display Phones
# Feature Description
16 | ON/OFF Key Use to make calls without lifting
receiver.
17 HOLD Key Use to hold calls, to retrieve held calls,
and to complete FF key programming.
Use to speak through the speakerphone.
18 | Microphone
Large-Display Phones
Plrones such as the one shown in the following illustration are
distinguished by their large displays. The annotated illustration
in Figure 2 and Table 2 on page 5 explain the features that are
not included on the small-display phones.
Figure 2, Large-display phone
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Appendix. Dial Code List
This appendix contains a summary of the most commonly used
dial codes. You can use many of these codes to program
functions into FF keys.
Note: Some of these functions may not be available in the
version of the DBS you have. For information, contact your
system administrator or DBS dealer.
The following table lists the dial codes. The “FF Key” column
indicates whether the code can be programmed into an FF key.
Table 5. Dial codes
Function Dial Code FF |
Key
Absence Message Set 71 Yes
Specific message: message No
number (0-9)) + time/date
(0000-9999)
Absence Message Cancel 71 Yes
Account Codes
Unverified Account Codes | #7 or AUTO + # Yes
Verified Account Codes #11 Yes
Alarm Set/Cancel #4 Yes
| Specific time: hour (01-12); No
minutes (00-59); a.m. or p.m.
(1=a.m., 2=p.m.)
Answer Key Assignment *] | Yes
“Any Key” Assignment PROG + desired digits Yes
Note: “Any Key” Assign- (up to six digits may be
ment allows you to assign any | assigned)
digits other than extension
numbers or feature codes.
Examples include a voice mail
password or account codes.
dá
Using Caller ID | Display Information
Table 2. Large-display phone features
# Feature | Description
1 Large display Displays menus, information about
phone’s current status. Also provides
access to personal speed dial, system
speed dial, extension number, function,
and help menus. In newer systems, the
- function menus can be customized
according to how your company uses its
large-display phones. See your system
administrator or DBS dealer for more
information.
2 MENU Key Use to retum to the main menu screen.
3 | PREV Key Use to scroll to the previous menu,
4 NEXT Key Use to scroll to the next menu.
Display Information
Both large and small displays indicate the status of the phone.
Several of the more cominon displays are illustrated here.
Figure 3. Idle condition (default display)
10:40 Wed MAR 17]
User name Brandy 113 «4 Extension
Figure 4. Messages received
10:40 Wed MAR 17
Number of 3 Mag Carter{« Person that
messages left the first
message
== A ÎTeina Additional Features — * : 1. Understanding Your Phone
Display Information
= _ -
Figure 5. Alarm time
10:40 Wed MAR 17 |
Alarm time ———pp-Alarm12:30PM ((.)) or
Figure 6. Absence message
- Eo Wed MAR 17
Absence
message In Meeting
Figure 7. Incoming outside call
Incoming outside Incoming 403 Outside line
call number
Carter, J. 115]
Figure 8. Outside call in progress
ousdocal geo TALK 0715740
prog Alan 116 uration
Figure 9. Internal calling in use
Called
Intercom call——P+-Talk Greg party
| Helen 117
Using Caller 1D
Figure 16. Call Log format for the large-display phone--detailed call
information
404-555-0001
ABC COMPANY
404-555-0001
ABC COMPANY
12:38 WED MAY 28
ANSWER
CFWD 130
Number of last entry viewed through
top display
4 Name of last entry viewed through top
display
é— Number
-<{— Name
-«Q— Time, day and date
«f— Whether the call was answered
= How the call was routed
Press any soft key to retum to the calling number listing format
as shown in Figure 15.
Other Call Log entries can be viewed by pressing the * ог #
keys. If these keys are pressed while viewing detailed
information, the detailed information is displayed for the newly
selected log entry.
Exit the Call Log display by pressing the ON/OFF key.
Jsing Caller iD
Log Format for the Large-Display Phone. Е ‘
J 9 2. Setting Up Your Phone
If you have a Large-display phone, y ou can view all four levels
of the Call Log on one screen. Use the procedures in this chapter to adjust the volume and
display contrast of your digital phone, and to assign call
handling features to FF (flexible function) keys.
Example:
Р | This chapter covers the following topics:
Press the Call Log key. The following display appears:
Topic Page
‘igure 15. Call log format for the large-display phone--calling number Vol d Displav © = =
olume and Display Settings -
404-555-0001 ff Number of last entry viewed through FF Keys 9
top display
ABC COMPANY q — Name of last entry viewed through
top display
404-555-0001 ««— Number of selected entry
404-555-8888 -«M— Number of second log entry
404-555-3999 -«“— Number of third log entry
404-555-7777 <#—— Number of fourth log entry
404-555-6666 -«— Number of fifth log entry
A “<“ may appear to the right side of one of the entries. This
indicates the oldest entry in the log.
Press the soft key next to the desired entry to view the details of
a particular call.
AR E Usina Additional Features ; ` 2. Setting Up Your Phone 7
You can adjust the volume of the following while they are in
use by pressing the VOL keys:
~ * Ringer
“+ Speaker
| + Handset.
Adjusting the Ringing Volume
When your phone is not in use, you can adjust its ring volume
using the following steps.
1. Press ON/OFF.
—2. Press PROG.
3, Dial #9.
. 4, Press a YOL key,
The phone produces a tone.
5. Press the VOL keys to adjust the loudness of the tone.
6. Press ON/OFF,
Figure 12. Call log format for the small-display phone--time and date |
Second Level | 10:30 WED JUNE 22|-%- Time, day and date
of Call Log
Information 404-555-1212 |-«- Calling number
3. To display the next level of information, press the CONF
key. |
Figure 13. Call log format for small-display phone--answer information
Third Level ANS-J. Jones 103 |-—- How the call was handle
of Call Log
Information 404-555-1212 | Calling Number
4. To display the next level of information, press the CONF
key.
Figure 14. Call log format for small-display phone--ronting information
Fourth Level DIRECT «€ How the call was route
of Call Log | |
Information 404-555-1212 | Calling number
5. To return to the first level of call information, press the
CONF key.
Other call log entries can be viewed by pressing the * or #
key. A “<* appears beside the oldest entry in the log.
6. Exit the Call Log display by pressing the ON/OFF key,
E О EA €
« Time and date
+ How the call was answered
« How the call was routed.
Call Log Format
The most recent entries are stored first in the Call Log. When
you view the log by pressing the Call Log key, you can scroll
forward or backward through the entire contents of the log
using the * and # keys. The log format varies between the
1, YY ACH UIC prodle 1s av 1k uo, patos iv.
2. Press the VOL keys to adjust the contrast of the display.
FF Keys
You can set up FF (flexible function) keys lo initiate system
features, assign specific extension numbers, or to store digits
that are frequently dialed.
Note: You cannot set up FF keys that are dedicated to outside
lines. Contact your system administrator or DBS dealer to make
changes to dedicated FF keys.
Small-Display Phones and the Large Display Phone.
Assigning FF Keys
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3, Press the FF key.
Call Log Format for Small-Display Phones
To view the call log, press the Call Log key. To view the next
call in the log, press the # key. to view the previous call in the
log, press the * key.
In addition to viewing the calling number information by
pressing the Call Log Key, you can view the detailed
information on each entry by pressing the CONF key.
Example:
1. Press the Call Log key. The following displays.
Figure 11. Call Log format for the small-display phone--calling number
and name
First Level
404-555-1212 |< Calling number
of Call Log Е
Information Bill Smith. |-«- Calling name
Ol
ER 5. Usina Additional Fealures © - 2. Setfing Up Your Phone
Hao
You want to assign a dial code that
will initiate a particular feature.
"чи
- =
»
Enter one of the dial codes listed in
the Appendix, “Diat Code List.”
Note: Not all dial codes can be
stored in FF keys. See the Appen-
dix for more information.
You want one-key access Lo a spe-
cific extension number, plus the
ability to pick up the extension's
calls and know when the extension
is busy.
Note: If you assign an extension
number to an FF key, the FF key
will light red when the extension is
| busy. In addition, you can pick up
a call that is held or ringing at the
extension by simply pressing the
FFF key when it is flashing.
Enter the extension number
You want lo assign up to six digits
that you frequently dial.
These digits consist of numbers
other than speed dial numbers, out-
side fines, or feature codes. Exam-
ples include account codes or a
voice mail password.
This type of key is known as an
“Any Key.”
a. Press PROG.
b. Enter up to six digits.
5. Press HOLD.
Notes:
* To use an FF key's function, press the key.
* To change an FF key's setup, use the procedures described
above.
When the Caller ID (CID) feature is activated, your display
telephone can display CID information as incoming calls ring
at your extension. You have access to previous call inform ation
via the Caller ID Call Log feature,
Caller ID Display
The Caller ID display shows the Caller ID number and/or
name, depending on the Caller 1D format used.
Whenever a Caller ID call rings your phone, the following
information appears on the phone display.
Figure 10, Example Caller 1D display.
404-555-5512 «M4 — First line: calling number (7 or 10 digits)
ABC COMPANY | -«9— Second line: calling name (up to 15 characters)
(Optional, depending on Caller 1D format)
Once Caller ID information is received, it can be transmitted
along with the call to another phone through call transfer, call
forwarding, ec. |
Caller ID Call Log
The Call Log keeps a record of Caller ID calls that ring your
phone. An FF key can be assigned to flash when there is a new
entry in the log. When you press the key to access the log, the
LED tums off.
Call Log Information
Each Call Log entry includes the following call information;
al iy
Controlling Background Music : | FF Keys
Controlling Background Music +... Checking FF Key Setup
If your system is set up with a music source, you can play 1. Pick up the handset or press ON/OFF.
music over the speaker of your phone. 2. Press CONF.
1. Pick up the handset or press ON/OFF. 3. Press the FF key. |
2. Dial #53. 4. The assigned function appears on the display.
If background music is already playing through your speaker, 5. Replace the handset or press ON/OFF.
these steps tum it off; if background music is off, these steps
turn it on.
Using the Reminder Alarm
1. Pick up the handset or press ON/OFF.
2. Do one of the following:
If... Then...
You want to set the alarm a. Dial #4.
b. Enter the time using 12-
hour format (HH:MM),
followed by 1 for a.m. or
2 for p.m.
You want to cancel the alarm | Dial #4.
3. Press ON/OFF.
|
- AMalna Additlanal Features ——” —2. Seliing Up Your Phone
FF Keys ; — Using a Headset
Dropping Out of a Conference Call
To drop out of a conference call, press FLASII or ON/OFF.
Using a Headset
When headset mode is tumed on, you can use a headset
attached to your phone. When headset mode is turned off, the
headset is inoperative.
1. Pick up the handset or press ON/OFF.
2. Dial #51.
If headset mode is already on, these steps turn it off; if
headset mode is off, these steps turn it on.
3. Replace the handset or press ON/OFF.
Controlling Internal Dial Tone
Internal dial tone is the tone you hear when you are dialing
extensions within your office. 1f you want to, you can tum the
internal dial tone off, so that you do not hear it.
1. Pick up the handset or press ON/OFF.
2. Dial #50.
If intercom dial tone is already on, these steps tum it off; if
intercom dial tone is off, these steps tum it on.
3. Replace the handset or press ON/OFF.
Switching Between Pulse and Tone Calling
Switching Between Pulse and Tone
Calling
When you dial your phone, pulse calling dials by sending out a
certain number of pulses for each digit, as with old-fashioned
rotary phones. With tone calling, your phone dials by sending a
- distinctive tone for each digit.
1. Pick up the handset or press ON/OFF.
2. Dial the desired number.
3. Press * or it to switch from pulse to tone calling, or vice
versa. |
Making Conference Calls
You may use your digital phone to create conference calls that
include up to four parties.
Adding an Outside Line
1. To put your call on hold, press HOLD or the outside line key
you are using.
2. Access another outside line.
3, Dial the number of the party to be included in the conference.
4. Press CONF after the call is answered.
Adding an Extension to a Conference
1. Press HOLD.
2. Dial the number of the extension you wish to add.
3, Press CONF after the extension answers.
A Teinn Additional Features
3. Placing Outside Calls
Your digital phone, in conjunction with the DBS, provides
several ways for you to place outside calls.
This chapter covers the following topics:
Topic
8
or an
g Account
3. Placing Outside Calls 1
Making Calls
Using an Outside Line Access Group
You can dial 9, 81, 82, 83, 84, 85, or 86 to access an outside
line. Each one of these codes gives you access to a group of
outside lines. The DBS automatically picks an outside line
from the group for you.
: Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
see your system administrator or DBS dealer.
1. Pick up the handset or press ON/OFF.
2. Dial an access code for an outside line access group (9, 81-
86) and the telephone number.
Notes:
« If all the outside lines in the group are busy, you hear a
busy tone.
+ Ifthe system is set up for LCR (least-cost-routing) dialing,
the LCR function is activated when you dial 9. LCR
automatically routes your call to the least expensive
outside line.
Accessing an Outside Line with an FF Key
1, Press an FF key that is dedicated to an outside line or to a
group of outside lines
2. Dial the desired number.
Calling If the DBS is Behind a PBX
1. Pick up the handset or press ON/OFF.
2. Access an outside line.
TA | 3 Plarinn Ouiside Calls
Another Phone
To Assign a Walking COS Code
1.
2.
3.
4.
5.
Pick up the handset or press ON/OFF.
Dial “#12.”
Enter the four-digit Walking Class of Service code (0001 ~
9999).
Press “#.”
Replace the handset or press ON/OFF.
To Use a Walking COS Code
1.
~] Nn Wn © DN
From the other extension, pick up the handset or press ON/
OFF.
. Dial “#13.”
. Enter your extension number.
. Enter your Walking Class of Service code.
. Press “#.”
. Access an outside line.
. Dial the telephone number.
The Walking Class of Service will remain in effect until you
hang up.
Note: The same Walking Class of Service code may be used
by more than one extension.
6. Usina Additional Features
a
Making Calls
Locking Your Extension
3. Dial the PBX access code (see you system administrator or
Use this feature to restrict unauthorized access to your phone. | dealer for the code).
When your phone is “locked,” it cannot be used to make
outside calls. It can, however, be used to make internal calls.
Controlling Your Extension Lock
1. Pick up the handset or press ON/OFF.
“2, Dial 74.
3. Dial the 4-digit lockout code.
4. When you hear the outside line dial tone, dial the telephone
number.
Dialing a Specific Outside Line
1. Pick up the handset or press ON/OFF.
2. Dial 88.
3. Dial the outside line number (01-64).
If your extension is locked, this step unlocks it. If your
extension is unlocked, this step locks it.
4. Press ON/OFF.
Note: Lockout codes can be set up by your system
administrator or DBS dealer.
Using Your Calling Privileges from
Another Phone
Walking Class of Service (COS) allows you to use your own
calling privileges at another phone. For example, you may be
allowed to make long-distance calls from your phone, but a
phone in your company’s warehouse may be restricted from
long-distance calls.
To make long-distance calls from the restricted phone, you can
go to that phone and enter a Walking COS code before dialing
the number,
Before using this feature, you must assign a COS code for your
phone.
The following instructions explain how to assign the code as
well as dial it before placing a call.
4, Dial the telephone number.
Note: Your system may be set up to use the forced Least Cost
Routing feature. If so, you cannot dial a specific outside line.
See you DBS administrator or dealer for more information.
Making Emergency Calls (911 Calls)
In newer DBS systems, all extensions can access an outside
line then dial 911, regardless of the calling restrictions assigned
to the extension. In older DBS systems, 911 calls can only be
made from extensions that are allowed to make outside calls.
Use the following procedure to dial 911 calls. (For older
system, you may have to dial these digits from a phone that is
allowed to make outside calls.)
1. Pick up the handset or press ON/OFF.
2. Dial 9 (or any other number used to access an outside line).
3. Dial 911.
6. Using Additional Features
3. Placing Outside Calls 15
Using Speed Dialing
Using Speed Dialing — 6. Using Additional Features
Using Personal Speed Dialing (PSD)
The DBS provides a variety of features y ou can use in your
You can assign PSD (personal speed dial) numbers to the one- daily work.
touch keys on your phone. All systems provide at least ten
PSDs numbered 90 to 99. Some systems optionally allow up to This chapter covers the following topics:
40 PSDs numbered 900 to 939. .
- Topic Page
Each one-touch key corresponds to one of the personal speed Using Station Lockout | 50
dial codes. For example: |
Using Your Calling Privileges at Another Phone 50
Corresponds to personal Switching Between Pulse and Tone Calting 52
One-touch key... speed dial code... Maki г т =
#1 90 or 900 ing Conference Calls
#7 91 or 901 Using a Headset 53
#3 92 or 902 Controlling Internal Dial Tone 53
etc. Controlling Background Music 54
Assigning PSD Numbers to One-Touch Keys Using the Reminder Alarm ыы
Using Caller ID 55
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3. Press the desired one-touch key.
4. Dial the phone number (no more than 16 characters).
Note: You can insert the following characters into the
number:
— логи РИМА СОА - - & Heina Additional Featiiras
4, Press CONF.
5. Press AUTO twice.
6. Enter the voice mail extension number and any special
numbers that are required by the voice mail.
For example, if the voice mail number is 500 and the voice
mail requires an asterisk (*) at the end of the number, enter
the following digits:
ON/OFF PROG FF key CONF AUTO AUTO 500 *
Note: The length of the voice mail number and the special
codes cannot exceed six digits. If more than six digits are
required, assign the numbers to a personal or system speed
dial number, then store the speed dial number rather than
your password under the voice mail key. (See “Using Speed
Dialing” on page 16.)
7. Press HOLD.
Using a Voice Mail Transfer Key
1. When a call arrives, answer it then press the VM/TRF key.
The system automatically puts the incoming call on hold.
2. When the caller asked to be transferred to a voice mailbox,
press the desired DSS/BLF key or dial the extension number.
3. Press RELEASE, ON/OFF, or PROG to complete the
transfer to the voice mailbox.
Using Speed Dialing
To inserta... Press...
Pause REDIAL
Flash FLASH
Hyphen (-) FF6 (flexible function key 6)
(Appears when the number is
dialed or checked, but not
during programming.)
+ | *
# | #
Outside line access code a. CONF
b. Dial the access code (9 or
1-6).
5. Press HOLD.
6. Replace the handset or press ON/OFF,
Dialing a PSD Number
1. Pick up the handset or press ON/OFF.
2. If necessary, access an outside line.
3. Press the desired one-touch key.
Checking PSD Numbers
1. Pick up the handset or press ON/OFF.
2. Press CONF. |
3. Press the desired one-touch key.
The PSD number appears on the display.
4. Replace the handset or press ON/OFF.
48
5. Communicating Within Your Office
3. Placing Outside Calls | 17
Using Speed Dialing
Assigning Names to PSD Numbers
PSD names are displayed when you dial the PSD number.
1.
2
3.
4
5
Pick up the handset or press ON/OFF.
. Press PROG.
Dial #1.
. Press AUTO.
. Dial a PSD code (90-99, or 900-939).
Note: PSD codes correspond to one-touch keys. Code 90 (or
900) =key 1, code 91 (or 901) =key 2, etc. For example, to
assign a name to the PSD number on one-touch key 1, use
PSD code 90 (or 901).
. Press AUTO once to clear each character in the default name.
. Enter the first character of the name. Use the information in
Table 3 on page 19 as a guide.
Note: To enter numbers into name, press CONF. To resume
entering letters, press CONF again.
. Press FLASH.
. Repeat steps 7-8 for each character in the name until the
entire name is entered.
10. When the name is complete, press FLASH.
11. Press HOLD.
Note: To enter more names, repeat steps 4-10.
Using One-Touch Voice Mail Transfer
5. Press AUTO.
6. Enter the voice mail extension number and a password (if
necessary.) If you are accessing a Panasonic Voice Mail,
include a # at the end.
For example, if your voice mail number is 500 and you are
not using a password, you would make the following entry:
ON/OFF PROG FF key CONF AUTO 500 #
Note: The length of the voice mail number, including the
voice mail extension number, password, and # cannot exceed
six digits. If more than six digits are required, assign the
password to a personal or system speed dial number, then
store the speed dial number rather than your password under
the voice mail key. (See “Using Speed Dialing” on page 16.)
7. Press HOLD.
Using a Voice Mail Key
1. When the VM key flashes, press it to connect to your
mailbox.
Using One-Touch Voice Mail Transfer
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
see your system administrator or DBS dealer.
The One-Touch Voice Mail Transfer key allows you to quickly
transfer callers directly into voice mail.
Assigning a Voice Mail Transfer Key
1. Pick up the handset or press ON/OFF.
2. Press PROG.
3. Press the FF key you want to assign.
A Plonina Mimdao Calle
5. Communicating Within Your Office 47
Breaking Into an Outside Call _ Using Speed Dialing
Breaki ng Into an Outside Call ая Table 3. Speed dial alphabet entry
: This This
Note: This feature requires system programming or a specific Press this many Press this many
DBS configuration, and may not be available. For information, To enter: key: times: To enter: key: times:
see your system administrator or DBS dealer.
This feature allows you to interrupt a busy extension.
| A Pick up the handset or press ON/OFF.
2. Dial the extension number.
3. When you hear the busy tone, press 4.
Note: In order to break into a busy extension, you must be in
the same paging group as the extension.
Using One-Touch Voice Mail Access
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
see your system administrator or DBS dealer.
The One-Touch Voice Mail key can be used to provide one-
touch access to your voice mailbox. In addition, it also
provides a flashing red light anytime you have voice mail
messages.
Once the key is assigned, you will notice that the key flashes
when you have a voice message. To dial voice mail, simply
press the key.
Assigning a Voice Mail Key
1. Pick up the handset or press ON/OFF.
2. Press PROG. |
3. Press the FF key you want to assign.
4. Press CONF.
46 5. Communicating Within Your Office a 3. Placing Outside Calls | 19
Announcing to Busy Extensions
Using Speed Dialing
Using System Speed Dialing (SSD)
Up to 90 SSD (system speed dial) numbers can be assigned
from the operator’s phone. These SSD numbers are assigned to
codes 00-89. Some systems allow up to 200 SSD numbers.
These SSD numbers are assigned to codes 000-199, System
speed dial numbers are available to everyone.
Dialing an SSD Number
1. Pick up the handset or press ON/OFF.
2. If necessary, access an outside line.
3. Press AUTO. |
4. Dial the SSD code (00-89 or 000-199).
Checking SSD Numbers
1. Pick up the handset or press ON/OFF.
2. Press CONF.
3. Press AUTO.
4. Dial the SSD code (00-89 or 000-199).
The SSD number appears on the display.
Chaining Speed Dial Numbers
You can chain together up to five SSD or PSD numbers to
handle phone numbers longer than 16 characters.
Note: Before chaining, enter the parts of the phone number into
one-touch keys or speed dial codes. For example, program the
first part into one-touch key #1, the second part into one-touch
key #2, etc.
Complete the following steps to chain speed dial numbers:
1. Pick up the handset or press ON/OFF.
Notes:
* Your original conversation is not interrupted by sending a
text message.
* Text messages can only be sent to callers within your
facility. :
The caller must have a display phone to receive the text
message.
* Text messages can be changed by your DBS
administrator or dealer.
To Speak to the Announcing Party
1. Press the Talkback* key.
2. Speak with the announcing party.
3. Press the Talkback* key to return to the original call.
* The Talkback key is an FF key that has been assigned to the
Talkback function. The Talkback function is ty pically used in
situations where the extension user must handle more than
one call. The Talkback key must be set up by the system
administrator or dealer.
Transferring Calls with an Announcement
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
see your system administrator or DBS dealer.
1. Press HOLD.
2. Dial the extension number.
3. When you hear a busy tone, press 3.
4. When you are connected to the called party, press ON/OFF.
In
3 Plarinna O:-idta Calls
5. Communicating Within Your Office AF
Announcing to Busy Extensions
Redialing Outside Numbers
Announcing to Busy Extensions
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
see your system administrator or DBS dealer.
This feature allows you to make an announcement to a busy
extension. The announcement is only heard by the called party,
not by the other party he or she is talking to.
Making an Announcement
1. Pick up the handset or press ON/OFF.
2. Dial the extension number.
3. Press 5 if you hear the busy tone.
4. Make your announcement.
Your voice is heard on the extension, not on the outside line.
Answering an Announcement
To answer an announcement, you may use the Talkback key to
speak to the announcing party or you may send a text message.
To Answer with Text
1. While remaining on the line with the original party, press
CONF.
2. Dial the digits 1 to 5 to send a text reply to the party that has
just called.
Dialed Digit Text Message
1 Take A Message
2 Please Hold
3 Will Call Back
4 Transfer
5
Unavailable
EC ammumicating Within Your Office
2. If necessary, access an outside line.
3. Do one of the following:
If... Then...
You are using a PSD number | Press the one-touch key for
the first part of the number.
or
a. Press AUTO.
b. Dial the code for the first
part of the number.
You are using a SSD number | a. Press AUTO.
b. Dial the code for the first
“part of the number.
4. Use the one-touch keys or speed dial codes to dial the
remaining parts of the phone number until it is completed.
Redialing Outside Numbers
Redialing
1. Pick up the handset or press ON/OFF.
2. Access an outside line.
3. Press REDIAL.
The phone dials the last outside number dialed.
Auto-Redial
Some systems allow the last number dialed (either outside or
inside call) to be redialed simply by pressing the REDIAL key.
1. When your phone is idle or receiving dial tone, press
REDIAL.
3. Placing Outside Calls ‘| 21
Redialing Outside Numbers
Auto-Repeat Dialing
With some systems, if the outside number dialed is busy,
pressing the REDIAL key will repeatedly redial the number
until answered or the number of retries reaches a set limit.
1. After receiving busy tone when dialing an outside number,
. press the REDIAL key.
To cancel Auto-Repeat Dialing
1. Replace the handset or press ON/OFF.
Saving and Redialing a Number
You can save an outside number for redialing. A saved number
can be redialed even if it is not the last number dialed.
Saving a Number
1. Dial the desired phone number.
2. Press AUTO twice.
3. Press *.
4. Replace the handset or press ON/OFF.
Redialing a Saved Number
. 1. Access an outside line.
2. Press AUTO.
3. Press *.
A Dianainn Acida Calle
Using Absence Messages
Using Absence Messages
Assigning the Absence Message
Absence messages appear on the display of any intemal caller
who calls your extension. | |
1. Pick up the handset or press ON/OFF.
2. Dial 71.
3. Dial the message number (0-9).
4. Dial the date or time of your retum, using MM/DD or
HH/MM (24-hour) format.
5. Press ON/OFF.
Note: Five absence messages (0-4) are supplied with the DBS.
Your system administrator or dealer can set up five more
customized messages (5-9). The messages supplied with the
system are:
Number Message
0
er
Cancelling the Absence Message
1. Pick up the handset or press ON/OFF.
2. Dial 71.
3. Press ON/OFF.
5. Communicating Within Your Office 4:
Using Do-Not-Disturb
Responding to Message Waiting Requests
The MSGE indicator flashes when you have a message
waiting,
1. Pick up the handset or press ON/OFF.
2. Press AUTO. |
3. Do one of the following:
If... Then...
You want to answer the mes- | Press REDIAL.
sage waiting request
You want to cancel the mes- | Press FLASH.
sage waiting request |
Scrolling Through Messages
1. Pick up the handset or press ON/OFF.
2. Press CONF twice to view the next message.
3. Press # to scroll through messages.
4. Press ON/OFF,
Using Do-Not-Disturb
Use DND (Do-Not-Disturb) to temporarily stop calls from
coming to your extension.
1. Pick up the handset or press ON/OFF.
2. Dial 73.
If DND is on, this step turns it off. If DND is off, this step
turns it on.
3. Press ON/OFF,
42 5. Communicating Within Your Office
Waiting for an Outside Line
Waiting for an Outside Line
If all outside lines are busy, you can have the DBS notily you
when an outside line is available.
Having an Open Line Call You Back
1. Pick up the handset or press ON/OFF,
2. Attempt fo access an outside line.
3. When you hear the busy tone, press 2.
4. Press ON/OFF again.
When the outside line is available, your phone rings and the
FF key for the outside line flashes. |
5. Pick up the handset or press ON/OFF.
6. Dial the phone number.
Using Account Codes
Account Codes can be used in different ways, depending on
how your system is setup. The following table describes the
type of account codes that may be available for your extension.
This table also includes examples of how the different types of
account codes can be used.
See your system administrator or DBS dealer for the account
code capabilities assigned to your extension.
3. Placing Outside Calls 2:
Using Account Codes
Tabled. DBS account code usage
Account Description Uses
Code Type
Voluntary | Account codes of up to 10 To voluntarily
Unverified | digits can be used on a volun- | assign account
tary basis. information for spe-
_ Account codes can be cific calls.
assigned before or during out-
going calls or during incom-
ing calls.
Forced Account codes of up to 10 To assign
Unverified | digits must be entered before | mandatory account
dialing an outgoing call. information for spe-
Note: When using Forced cific calls.
Unverified Account Codes.
Voluntary Unverified
Account Codes can be
entered during incoming
calls.
Forced Preassigned account codes of | To assign
Verified up to 4 digits must be entered | mandatory account
before dialing an outgoing information for spe-
call. cific calls.
Forced Verified Account
codes are also associated with | To use your exten-
extension dialing privileges. | sion's calling privi-
For example, the Forced Veri- | feges from another
fied Account Code “1111” extension
could be associated with call-
| ing privileges that allow long-
distance and international
calls.
Note: When using Forced
Unverified Account Codes.
Voluntary Unverified
Account Codes can be
entered during incoming
| calls.
24 3. Placing Outside Calls
Using Message Waiting
Using Camp-on
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
see your system administrator or DBS dealer.
The camp-on feature alerts you when a busy extension is free.
1. Pick up the handset or press ON/OFF.
2. Dial the extension number.
3. When you hear a busy tone, press 3.
4. When you hear a ringing tone, replace the handset or press
ON/OFF.
Your extension rings when the busy extension becomes free.
Using Message Waiting
This feature allows you to leave another extension a message
requesting a return call.
Sending a Message Waiting Request
1. Pick up the handset or press ON/OFF.
2, Dial the extension number.
3. Press 2.
4. Press ON/OFF,.
Note: If you do not hear a dial tone after dialing 2, the message
cannot be accepted. No more than four messages can be sent to
an extension.
5. Communicating Within Your Office 41
Using Call Waiting
Answering Call Waiting
1. Do one of the following:
If...
Then...
You want to answer the call
Press the Talkback* key.
The current call is put on
hold.
You want to reply with a text
Press CONF.
message
2. Do one of the following:
If... Then...
You answered and want to Press the Talkback* key to
handle both calls at once
toggle between the two calls.
You answered and want to
handle the calls separately
Finish the second call and
terminate it. You are
returned to the original call.
You want to reply with a text
message
Note: Text messages are
only available to internal dis-
play phones.
Dial one of the following
digits:
1 = Take À Message
2 = Please Hold
3 = Will Call Back
4 = Transfer
5 = Unavailable
Notes:
Using Account Codes
Using Voluntary Unverified Account Codes
You can enter an unverified account code before making a call
or during a call.
1. Pick up the handset or press ON/OFF (unless you are already
on a call). |
. Press AUTO.
. Press #.
. Dial the account code.
. Press #.
. If assigning the code before the call, access an outside line
and dial the desired number. |
© uu +. ww E
Using Forced Unverified Account Codes
If your system is set up to use Forced Unverified Account
Codes, you must enter an account code before dialing an
outside number.
1. Pick up the handset or press ON/OFF.
2. Press AUTO.
3. Press #.
4. Dial the account code.
5. Press #.
« * The Talkback key is an FF key that has been assigned
to the Talkback function. The Talkback function is
typically used in situations where the extension user must
handle more than one call.
« If a Talkback key is not set up, you must end the call in
progress before answering the waiting call.
« Your original conversation is not interrupted by sending a
text message.
40
5. Communicating Within Your Office
6. Access an outside line and dial the desired number.
3. Placing Outside Calls — 25
Using Account Codes
Using Forced Verified Account Codes
..—
+
If your system is set up to use Forced Verified Account Codes,
you must enter a valid account code before dialing an outside
number.
1. Pick up the handset or press ON/OFF.
2. Dial #11.
3. Dial your account code.
4. Press ft.
5. Access an outside line and dial the phone number.
Assigning Unverified Codes to PSD Numbers
You can store Unverified Account Codes under Personal Speed
Dial Numbers. However, you can only use the PSD number to
dial an account code before a call. You cannot use the PSD to
dial an account code during a call.
. Pick up the handset or press ON/OFF.
. Press PROG.
. Press a one-touch key.
. Dial #7.
. Dial the account code.
. Press #.
. Press HOLD.
. Replace the handset or press ON/OFF.
co ~~ ON Wn > Y No
Using Call Waiting
me
3 Placina O+'*-!a Calls
Using Call Waiting
Call waiting allows you to send a tone and an optional text
message to a busy extension.
Note: This feature requires system programming or a specific
DBS configuration, and may not be available, For information,
see your system administrator or DBS dealer.
Setting Up Call Waiting
1. Pick up the handset or press ON/OFF.
2. Dial the extension number.
3. When you hear a busy tone, press 3.
4. If you want to send a text message with call waiting
(optional), press one of the following:
о 5 = Visitor Here
о 6=Need Help
e 7=Important
+ 8=Urgent
+ 9= Emergency.
5. To wait for the called extension to answer, remain on the
phone. To “camp-on” to the extension, hang up. When the
extension becomes free, it will automatically call your
number.
Notes:
« If call waiting is accepted, the busy tone changes to a
ringing tone.
« ‘You cannot send a call waiting message to an extension
that has an Absence Message or Do-Not-Disturb
registered.
5. Communicating Within Your Office 3
sing Call Forwarding
To forward... Dial... Then...
All calls 720 Dial the extension number
that you want to forward to.
Calls when your 721 Dial the extension number
phone is busy or does that you want to forward to.
not answer
Calls when your 722 Dial the extension number
phone is busy that you want to forward to.
Calls to an outside line | 723 Press AUTO and dial the
Note: To forward to an | or appropriate speed dial
outside number, you 1750, 7971 number.
must first assign the 7213 2 | Note: When forwardin
outside number 722, or 7247 | eat à 5
(including a trunk with 723, you can only
access code. such as 9 forward internal calls to an
or 81-86) to a personal outside number. You cannot
1 forward outside calls to an
r systern speed dial.
ors PE outside number.
Calls when your 724 Dial the extension number
phone does not answer that you want to forward to.
| Some systems will not allow “9” trunk access code with call forwarding
when least cost routing is active.
2- Some systems only allow the use of 723 to call forward outside, Other sys-
tems call forward outside for all types including 720 (All), 721 (Busy/Don’t
Answer), 722 (Busy), and 724 (Don’t Answer). Check with your dealer for
more information on your system.
3. Replace the handset or press ON/OFF.
Cancelling Call Forwarding
I. Pick up the handset or press ON/OFF.
2. Dial 72.
3. Replace the handset or press ON/OFF.
Using Account Codes
Using a PSD Number to Dial an Account Code
1. Pick up the handset or press ON/OFF.
2. Press the one-touch key in which the account code is stored.
3. Access an outside line and dial the phone number.
== E Cammunicating Within Your Office
3. Placing Outside Calls 27
Using Account Codes | a : Using Call Forwarding
4. Do one of the following:
If... Then. .
You want to end the page Replace the handset.
You want to get a response Do not hang up; wait for the |
from someone answering the | paged party to answer.
page at an extension
- Answering a Page
1. Pick up the handset or press ON/OFF.
2. Dial 77 and speak to the paging party.
Using Call Forwarding
The calls you specify can be automatically forwarded to
another number when you are not at your phone.
Setting Up Call Forwarding
1. Pick up the handset or press ON/OFF.
2. Dial one of the following combinations:
28 3. Placing Outside Calls - 5. Communicating Within Your Office 37
zalling Other Extensions
laking Internal Calls
1. Pick up the handset or press ON/OFF.
2. Dial the desired extension, or dial 0 for the operator.
switching Between Tone and Voice Calling
Voice calling causes calls to be connected immediately, without
making the receiving extension ring. Tone calling sends
ringing to the called extension.
During a call, press 1 to switch between tone and voice.
Paging
Note: This feature requires system programming or a specific
DBS configuration, and may not be available, For information,
see your system administrator or DBS dealer.
valling Paging Groups 00-07
The DBS allows extensions to be grouped into paging groups.
When you issue a page, you can specify the paging group, so
that your announcement is heard only on the phones that are
members of that group. Paging groups often include people
whose work is related.
1. Pick up the handset or press ON/OFF.
2. Dial # and the page group number (00-07).
3. Make your announcement.
36-
5. Communicating Within Your Office
4. Answering Calls
Calls can reach your digital phone from several different
sources, and can be handled in a variety of ways.
This chapter covers the following topics:
Topic Page
Picking Up Calls 30
Holding Calls . 31
Using Call Park 32
Transferring Calls 33
4. Answering Calls 29
Picking Up Calls
To answer various types of calls, use the following procedures.
1. Pick up the handset or press ON/OFF.
2. Do one of the following:
your paging group*
To answer... Do the following...
-| A call ringing at Press the flashing FF key.
“someone else's phone |
An extension inyour | Dial 70.
paging group* Note: Calls are answered in the fol-
lowing priority order:
+ Page call
* Internal call
+ Outside line.
An extension outside Dial 79.
с в
Dial the number of the ringing
extension.
After-hours calls ring-
ing over a paging
speaker or nig
answer device
a. Pick up the handset or press ON/
OFF.
b. Dial 78.
* The DBS allows extensions to be grouped into paging groups.
When you issue a page, you can specify the paging group, so
that your announcement is heard only on the phones that are
members of that group. Paging groups often include people
whose work is related. (See “Paging” on page 36.)
* Some offices have after-hours calls ring on a central bell
(often called a “universal night answer” device) or over a
paging system using an extemal speaker. Dialing 78” allows
you to answer these after-hours calls.
30
4. Answering Calls
5. Communicating Within Your
Office
The DBS provides a variety of features for handling calls
within your office. |
This chapter covers the following topics:
Topic Page
Calling Other Extensions 36
Paging 36
Using Call Forwarding 37
Using Call Waiting 39
Using Message Waiting 41
Using Do-Not-Disturb 42
Using Absence Messages 43
Announcing to Busy Extensions 44
Breaking Into an Outside Call | 46
Using One-Touch Voice Mail Access 46
Using One-Touch Voice Mail Transfer 47
5. Communicating Within Your Office 35
Transferring Calls
Holding Calis
Unscreened Transfers
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
see your system administrator or DBS dealer.
In an unscreened transfer, you do not announce the call to the
person receiving the transfer. The call simply rings at the
phone to which it is transferred.
1. During a call, press HOLD.
2. Dial the extension number to which the call will be
transferred. :
3. Do one of the following (ask your dealer or system
administrator which is appropriate):
* Replace the handset or press ON/OFF, or
* Press PROG and then replace the handset or press
ON/OFF.
4. Answering Calls
Holding Calls
Putting a Call on Hold
Press HOLD during a call.
If the call is on an outside line, retrieve the call by pressing the
appropriate line key. (The line key will be flashing green.)
If the call is an extension, retrieve it by pressing HOLD a
second time.
Answering Two Calls
1. Press HOLD to put the first call on hold.
2. Press the green flashing FF key for the second call.
3. Press HOLD to put the second call on hold.
4. Press the green flashing FF key to return to the first call.
Notes:
» If you do not pick up a held call in a certain period of
time, you will hear a tone indicating that the call is still
waiting.
+ TheEXT indicator flashes when you hold an internal call
or an outside line that is not assigned to an FF key.
4. Answering Calls | 31
Using Call Park
Using Call Park
Use Call Park to send a call to someone you cannot locate. You
can park the call and page the intended recipient of the call.
Then the intended recipient can pick up the call.
Note that operators park calls somewhat differently than other
extensions. Operators can park calls on any of 10 “park
- numbers,” With extensions, called are parked on the user's
extension number.
Note: 1f a parked call is not answered within a certain time, the
call returns to the extension that parked it.
Parking Calls from an Operator Phone
—1. Press HOLD during an outside call.
2. Dial 75.
3. Dial the system park number (00-09).
4. Replace the handset or press ON/OFF.
5. If necessary, page the intended recipient of the call.
Picking Up Calls Parked by the Operator
1. Pick up the handset or press ON/OFF.
2. Dial 76.
3. Dial the appropriate system park number (00-09).
Parking Calls from an Extension
1. Press HOLD during an outside call.
2. Dial 75.
3. Replace the handset or press ON/OFF.
Transferring Calls
Picking Up Calls Parked by an Extension
1. Pick up the handset or press ON/OFF.
2. Dial 76.
3. Dial the extension number of the person that parked the call.
Transferring Calls
Note: If a transferred call is not answered within a specified
time, the call rings again at the extension that transferred it.
Screened Transfers
Note: This feature requires system programming or a specific
DBS configuration, and may not be available. For information,
see your system administrator or DBS dealer.
In a screened transfer, you announce the call before transferring
it. This allows you to give the recipient information about the
call.
1. During a call, press HOLD.
2. Dial the extension number to which the call will be
transferred.
3. When the recipient answers, announce the call.
4. Do one of the following (ask your dealer or system
administrator which is appropriate):
« Replace the handset or press ON/OFF
» Press PROG and then replace the handset or press
ON/OFF.
75 — 4. Ánswering Calls
4. Answering Calls 3:
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