3Com VCX Connect IP Communications Platforms

3Com VCX Connect IP Communications Platforms
DATA
DATA SHEET
SHEET
IP
SWITCHING
TELEPHONY
3COM VCX CONNECT
IP COMMUNICATIONS
PLATFORMS
Small to medium enterprise unified
communications platforms designed
to deliver unprecedented service levels
®
®
The 3Com VCX Connect MIM Module for MSR 30 Series Platforms.
OVERVIEW
In today's shifting, global business climate instantaneous
communications with customers, partners and employees
is required to promote ideas, boost productivity, expand
market share and bolster profits. It is imperative that
an organization's voice system reliably enable seamless collaboration. 3Com is leading the way in providing
businesses with cost-effective communications systems
that require no sacrifice of features and functionality.
To implement this no-compromise strategy, 3Com®
VCX® Connect platforms deliver an enterprise-class,
full-featured Voice over IP (VoIP) phone system,
designed to meet the most rugged, collaborative
work environments, while providing a rapid return
on investment. Utilizing the industry's most resilient
architecture within the small to medium enterprise
market, the VCX Connect series offers highly available,
high-performance telephony and desktop communications. 3Com understands that no matter what an
organization’s size, communication is the life blood
of business operations.
KEY BENEFITS
IMPROVE USER PRODUCTIVITY
Increasing workers' productivity is paramount to
driving down costs and improving overall operating
efficiency. Organizations that use the instant messaging
and e-mail capabilities of Lotus Sametime and Domino
applications already have comprehensive solutions
in place for presence, instant messaging and web
conferencing. With VCX Connect IP telephony integration,
information in a centralized database supports seamless communications with colleagues and external
contacts, allowing employees to easily click on a
contact within their Sametime environment to make
calls or create conference calls. Furthermore, with
3Com-Lotus Sametime integration, the benefits of
presence information are extended to telephony
services, allowing authorized users to quickly assess
whether the person they want to contact is available to
participate in a phone conversation or is engaged in an
active call.
DECREASE EXPENDITURE WITH AN ALL-IN-ONE
BUSINESS SOLUTION
For a superior return on investment, organizations can
leverage 3Com's Multi-Service Router (MSR) platforms
to simplify network deployments and management and
significantly reduce total cost of ownership. The modular
design of these platforms allows a 3Com MSR 30 Series
router to not only deliver enterprise-class telephony
services and applications via an integrated VCX Connect
MIM module, but also provide a comprehensive suite of
routing, switching, and security interfaces and features
—all in the same box.
SAVE TIME AND RESOURCES WITH DIRECTORY
INTEGRATION AND SYNCHRONIZATION
The centralized structure of a fully integrated solution
enables use of a common directory, either via Lotus
Domino or Microsoft Active Directory, simplifying
administration and ensuring reliable connections
based on the most current information—even in the
case of frequently changing contact data. In addition,
synchronization between Lotus Domino or Microsoft
Active Directory and the VCX Connect IP telephony
module, either during first time set-up or configured
to run periodically, distributes central database changes
throughout the organization and eases deployment of
communications devices and maintenance of user
information.
2
3COM ® VCX® CONNECT IP COMMUNICATIONS PLATFORMS
KEY BENEFITS (continued)
UNIFY COMMUNICATIONS
Built-in VCX Connect features and 3Com's commitment
to non-proprietary call control standards—such as
Session Initiation Protocol (SIP)—allow calls to be
made using multimedia devices such as video phones
or software applications. For instance, to enhance
collaboration and increase productivity, the 3Com
Desktop Communicator softphone offers a rich set
of unified communications capabilities, including
instant messaging, voice and video as well as optional
Microsoft Outlook integration.
Unified messaging, also a standard feature of a VCX
Connect system, offers voicemail/e-mail integration
within the Lotus Domino or Microsoft Exchange environment so that users can efficiently retrieve, review and
respond to messages. Workers are able to access
voicemail messages whenever they check their e-mail
box, and receive faxes as e-mail attachments, unifying
their messages into a single inbox. In addition, the VCX
Connect system’s find me/follow me feature easily
locates mobile workers so important calls are never
missed or sent to voice mail.
SIMPLIFY CALL CENTER MANAGEMENT WITH
VCX AUTOMATIC CALL DISTRIBUTION
For small- to mid-size call centers, the cost-effective,
feature-rich, 3Com VCX Automatic Call Distribution
(ACD) application streamlines communications. Ideally
suited for sales, help desk, and customer support
groups, VCX ACD applies business intelligence to
inbound call traffic via five customizable, built-in
routing algorithms that queue and route calls to the
most appropriate available agent. It allows supervisors
to obtain real-time, up-to-the-minute vital statistics
on call center performance—such as queued calls
and abandoned calls—via the VCX Real Time Statistics
desktop tool. Two “try and buy” agent licenses are
packaged with each VCX Connect platform; additional
licenses are easily available via key-code activation.
PAY AS YOU GROW
VCX Connect systems come with 25 3Com IP Business
Phone, 3Com Unified IP Messaging Seat, 3Com Desktop
Communicator and 3Com Convergence Client Softphone
licenses, as well as four analog/FXS device licenses.
By simply purchasing additional licenses, organizations
can increase the number of users up to the maximum
supported by the system: VCX Connect 100 and VCX
Connect MIM systems support up to 100 users and
VCX Connect 200 systems support up to 250 users per
server. All platforms can support up to six servers,
giving an organization the ability to grow to 600 users
with the VCX Connect 100 and VCX MIM systems and
to 1,500 users with the VCX Connect 200 system.
Multiple systems function as a single system with one
global directory, providing abbreviated dialing and
centralized voice mail among sites. Furthermore, a
full range of 3Com VoIP gateways enables expansion
of PSTN connectivity in increments of as few as two
additional analog or four BRI-ST ISDN channels,
or to 24/30 additional channels if needed, using an
additional T1/E1 interface.
ENSURE HIGH AVAILABILITY
The variety of VCX Connect systems offer enterprises
alternatives for ensuring resiliency and rapid failover.
To protect critical corporate communications, optional
redundant power supplies and redundant disks (RAID)
provide business continuity should a VCX Connect
component fail. And all VCX Connect products can be
supplemented with a backup server to enable full
telephony and application redundancy. The secondary
server in this type of configuration can be located at a
different site for full geographic redundancy. Since
the servers continually communicate configuration
changes with each other, should the worst happen, the
secondary server can immediately and seamlessly
manage all VCX system services. Similarly, because
3Com phones and gateways are automatically configured with the information required to locate and
use the backup server, highly available communications
across the organization is assured.
CONNECT SEAMLESSLY FROM REMOTE LOCATIONS
The 3Com Desktop Communicator softphone helps
remote and mobile workers stay connected. Designed
with an intuitive interface, it allows users to easily
view a colleague’s availability status in order to initiate
instant messaging, click to call/audio conference or
video conference sessions. Working in concert with the
VCX Connect system, the Desktop Communicator softphone provides the same advanced telephony features
and control as 3Com desktop phones, including singleclick access to voice mail message-waiting indication.
3COM ® VCX® CONNECT IP COMMUNICATIONS PLATFORMS
3
KEY BENEFITS (continued)
And the full integration of the Desktop Communicator
Outlook Edition softphone with the Microsoft environment enables proficient address book synchronization,
single-click phone calls directly from Outlook, direct
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FEATURE HIGHLIGHTS
• Support for standard PBX features and advanced
multimedia communications
• Optional secondary VCX Connect instance for geographic redundancy
• Global directory that enables up to six platforms to
function as a single system, allowing VCX Connect
100 and VCX MIM platforms to support a total of
600 users and VCX Connect 200 platforms to support a total of 1,500 users
• Voice, video and instant messaging collaboration
using a 3Com Desktop Communicator or 3Com
Convergence Client softphone
• Optional application modules for conferencing,
telecommuter mobility and presence
• Single-line and multi-line phone support and bridged
extensions for executives and administrators
• Smooth, incremental migration to IP communications using digital and analog gateways
• Hotdesk and/or softphone functions for mobile or
remote workers
• Up to 30 sessions of ad hoc conferencing with a
maximum of six parties per conference
• 25 3Com Business IP Phone, Unified IP Messaging
Seat, 3Com Desktop Communicator and 3Com
Convergence Client softphone licenses, as well as
four Analog/FXS licenses included with each VCX
Connect platform.
• Option of multiple system login levels to support a
division of system responsibilities
Please note: included licenses cannot be shared with or transferred to another VCX Connect system.
4
3COM ® VCX® CONNECT IP COMMUNICATIONS PLATFORMS
FEATURES LIST
SYSTEM
SYSTEM
Ad hoc conferencing
Centralized management
Centralized web-based administration
Call detail records
Converged application architecture
Emergency services
End-to-end SIP Signalling
Global voice mail
Global directory
IP telephony
IP unified messaging
Linux operating system with additional security
SIP back-to-back user Agent
Standards-based connectivity
System redundancy
Web services SDK
RESILIENCY
Redundancy, IP telephony
Redundancy, IP messaging
Redundancy, IP phones and media gateways
Redundancy, optional RAID for VCX Connect 100 and 200
platforms
Redundancy, optional Power Supply for VCX Connect 100
platform
ADMINISTRATION
Add VCX licenses
Administration access control
Administration secure access
Audit trails and logging enhancements
Command Line Interface
Component Versions
Configuration back-up and restore
CPU, memory and I/O statistics
First-time configuration
First-time data import
Importing data
Multiple administrators
Multiple language support
Online administrator help
Password support, administrator and system access
Provisioning; bulk moves, adds, changes
Remove previous software versions
Resetting a VCX server
Reset to defaults
Root directory access
Searches
Site configuration data
Software upgrades and rollbacks
Switch software versions
System information
User data LDAP synchronization:
• Lotus Domino server running on IBM i
• Lotus Domino server running on Windows Server 2003
and 2008
• Microsoft Active Directory on Windows Server 2003 and
2008
• OpenLDAP on Linux
VCX service licensing
View VCX licensing data
Virtual numbers
QUALITY OF SERVICE
DSCP tagging
Dynamic jitter buffer
G.711 audio codec
G.729ab audio codec
Packet-loss rate
QoS: 802.1p Tagging (Prioritization)
QoS: 802.1Q Tagging (VLAN)
Wideband audio codec
SECURITY
Network security policies
Operating system security
Secure access
Security: Locking MAC addresses to switches
User authentication methods
MANAGEMENT
Alarm notification
Audio performance reporting (local)
Auto discovery and management of IP devices
Enterprise Management Suite support
Operating system updates
SNMP v1
SNMP v3
System back-ups
REPORTING
Call detail records (reporting)
Call detail records (structure)
IP TELEPHONY
CALLING
Anonymous call reject
Automatic Call Distribution (ACD)
ACD groups (login/logout)
ACD groups (multisite)
ACD groups (linear)
ACD groups (circular)
ACD groups (calling groups)
ACD groups (least-call count)
ACD groups (most idle agent)
ACD groups (view ACD group status)
ACD groups (feature interactions)
ACD groups (message-waiting indicator)
ACD groups (malicious call trace)
ACD groups (real-time and historical reporting)
ACD groups (call coverage)
Bridged line appearances
Bridged line appearance (MWI)
Bridged line appearance (shared hold)
Busy lamp field
Call Conference (drop)
Call Conference (six-way calling)
Call Conference (three-way calling)
Call coverage
Call drop
Call duration display
Call forward all
Call forward busy
Call forward no answer
Call forward out-of-coverage
Call forward programmable
Call forward reminder
Call forward remote
5
3COM ® VCX® CONNECT IP COMMUNICATIONS PLATFORMS
FEATURES LIST (continued)
Call history (missed/answered/placed logs)
Call hold
Call hold reminder
Call logs display sort
Call park (button mapping)
Call park (fallback)
Call park/retrieve
Call pick-up (directed)
Call pick-up (group)
Call restrictions (black list)
Call restrictions (blocking inbound)
Call restrictions (blocking outbound)
Call restrictions (call screening)
Call restrictions (forward to trunk)
Call restrictions (toll screening)
Call restrictions (transfer to trunk)
Call restrictions (white list)
Call return
Call transfer (attended)
Call transfer (fallback on transfer failure)
Call transfer (unattended)
Call transfer (restrictions)
Call waiting
Called ID (called party)
Caller ID (calling party number)
Caller ID (calling party name)
Caller ID (privacy)
Camp on busy (automatic call back)
Class of Service override
Customer account and billing codes
Delayed or no ringing
Directory (local user)
Directory (global user)
Distinctive ringing, ring patterns (different call types)
Distinctive ringing, selective ringing (ident-a-call)
Do not disturb
DTMF dialing
Feature codes
Feature access codes
Forced account codes
Forward to mail
Hands-free support
Hotline (hot ring down circuits)
Hunt groups
Hunt groups (call coverage)
Hunt groups (calling group)
Hunt groups (circular)
Hunt groups (feature interactions)
Hunt groups (linear)
Hunt groups (login/logout)
Hunt groups (malicious call trace)
Hunt groups (message-waiting indicator)
Hunt groups (multisite)
Hunt groups (view hunt group status)
Last-number redial
Malicious call trace
Message-waiting indication (MWI), audio
Message-waiting indicator (MWI), visual
Missed call indicator
Mobility (multisite hot desking)
Mobility (single-region hot desking)
Multiple system appearance
Music on hold
Mute
Paging (analog external paging system)
Paging (group), zone
Paging (phone-to-phone), send beep with
calling number
Paging (SIP external paging system)
Phone lock/unlock
Privacy (block silent monitor/barge-in)
Privacy (calling number suppression)
Serial calling (transfer with callback)
Silent monitor/barge-in
Speed dial (personal)
Speed dial (system)
Transfer to voice mail (direct)
Voicemail access
Warmline (warm ring down circuits)
ADMINISTRATION
Automated daylight savings time setting
Call admission control
Call coverage
Class of Service
Country-specific tones
Dial-plan enhancements
IP telephony and IP messaging user data synchronization
Phone profile
Provisioning phones
Remote logout
Route plan wizard
Telephone set graphics
Templates
Time zones
Toll fraud prevention
Translations for source-based time of routing
Type of Service
IP MESSAGING
ARCHITECTURAL
G.711
G.729
Global voice mail
Redundancy (intelligent mirroring)
MESSAGE
Message annotation
Message append
Message auto-delivery
Message auto playback
Message broadcast
Message delete
Message delete retrieval
Message delivery report
Message delivery to non-subscribers
Message deposit
Message deposit treatment options
Message folders
Message forward
Message notification
Message notification Options
Message priority
Message record options
Message reply
Message retrieval
Message review
Message review options
Message review playback controls
6
3COM ® VCX® CONNECT IP COMMUNICATIONS PLATFORMS
FEATURES LIST (continued)
Message save
Message schedule delivery
Message send
Message send treatment options
GREETING
Default system greeting
Personal busy greeting
Personal extended absence greeting
Personal normal greeting
Personal scheduled greetings
FIND ME/FOLLOW ME
Find me/follow me
Find me/follow me call intercept
FAX MAIL
Fax auto-delivery to e-mail
Fax auto-delivery to fax machine
Fax delivery to fax machine
Fax message deposit
Fax message retrieval
Never-busy fax
DISTRIBUTION LIST
E-MAIL INTEGRATION
Administrator distribution lists
Personal distribution lists
System distribution lists
E-mail integration
E-mail auto delivery
Fax attachment in e-mail (.tif and .pdf formats)
Unified inbox for Domino on Windows
Voicemail POP3/IMAP4 client integration
E-mail synchronization
DIRECTORY
Directory search
Directory search (dial-by-name)
USER PRODUCTIVITY
Auto attendants
Bulletin board
Call back
Call monitor
Family mailbox
Force password change
Listen to and manage voicemail messages from web user
interface
Mailbox alias
Mailbox auto login
Mailbox full alert
Mailbox login
Mailboxes for announcements
Mailboxes for forms (Q&A)
Mailboxes for information
Mailboxes for surveys
Mailboxes for system bulletins/broadcasts
Message-waiting indicator
Music-on-hold
Online help
Personal address book
Personal auto-attendant
Privacy
Prompt by-pass
Set-up assistant tutorial
Shortcut keys
Text-to-speech
User password change
User provisioning through TUI
User provisioning through web
Virtual calling card
Zero out
Please note: not all features are supported on third-party phones.
ADMINISTRATION
Administration of all parameters via X-terminal interface
Batch import
Class of Service administration
Company/division administration
Export mailbox/COS
Import mailbox/COS
Mailbox administration
Mailbox on-the-fly
Mailbox un-login
Multiple administrators
Multiple language support
Multiple permission levels
Pager templates
Send-user groups
Support for multi-language voice mail
Telephone user interface (3Com)
Telephone user interface (traditional)
Time zones
Upload audio files via web interface
Voicemail CODEC conversion
VPIM support
MANAGEMENT
System alarms
System back-up
System restoration
System status
REPORTING
Call detail records
Reports
7
3COM ® VCX® CONNECT IP COMMUNICATIONS PLATFORMS
SPECIFICATIONS
VCX CONNECT MIM MODULE
VCX CONNECT 200 PLATFORM
• Unified communications blade supporting up to 100 users
per module with IP telephony and unified messaging
software
• Integrated auto-attendant (AA) software; up to 30 simultaneous AA, music-on-hold or voicemail ports supported
• Powered by 3Com MSR 30 Series Power over Ethernet
(PoE) and non-PoE routers
• Communications server supporting up to 250 users per
server with
IP telephony and unified messaging software
• Integrated auto-attendant (AA) software; up to 60 simultaneous AA, music-on-hold or voicemail ports supported
Gateway Options
• Multiple integrated MSR 30 gateway interfaces available:
FXO, FXS, T1, E1, BRI-ST SIC/MIM modules
• Support for standalone VCX V7111, V7122 and MSR 20-xx
and MSR 30 Series analog, ISDN and digital gateways
Gateway Options
• Support for stand-alone VCX and MSR 20 Series analog,
ISDN and digital gateways
Redundancy Options
• RAID disk
• Secondary server (with option of redundant RAID disk on
this server)
Redundancy Options
• External redundant power supply (RPS cable purchased
separately)
• VCX Connect Secondary MIM module
Dimensions and Weight
Length: 56 cm (22 in); width: 48.3 cm (19 in); height: 4.5 cm
(1.75 in)
Weight: 17.25 kg
Package Dimensions and Weight
• Length: 32.5 cm (12.8 in); width 21 cm (8.3 in); height:
10.6 cm (4.2 in)
• Weight: 1.10 kg
Power
120-240 VAC/140W
VCX CONNECT 100 PLATFORM
• Communications server supporting up to 100 users per
server with IP telephony and unified messaging software
• Integrated auto-attendant (AA) software; up to 30 simultaneous AA, music-on-hold or voicemail ports supported
• Modular chassis with server, four (4) FXO analog ports
and four (4) FXS analog ports as standard
• Up to four (4) additional line cards: four-port FXO card;
four-port FXS card; four-port BRI card; and T1/E1 cards
(one- or two-span with a maximum of two T1 or E1 spans
per chassis)
Gateway Options
• Support for standalone VCX V7111, V7122, MSR 20-xx and
MSR-30 Series analog, ISDN and digital gateways
UNIFIED MESSAGING SYSTEM
Protocols: IMAP4, POP3, SMTP and VPIM
Codec support: either G.711 or G.729
SUPPORTED HARDWARE/SOFTWARE
• 3Com 3101, 3101SP, 3102 and 3103 IP Phones and 3Com
3105 Attendant Console, 3Com Desktop Communicator,
3Com Desktop Communicator Outlook Edition (support
presence, instant messaging, voice, video conferencing,
advanced Microsoft Outlook integration including
Microsoft Outlook Journal, call recording and MSN
Messenger) and Convergence Client softphones
• 3Com IP Conferencing Module
• 3Com Presence Module
• 3Com IP Telecommuting Module
• CDR reporting software
LANGUAGE SUPPORT
Redundancy Options
• Power supply
• RAID disk
• Secondary server (redundant power supply and RAID disk
are also options for the secondary server)
Chinese (Mandarin), Dutch, English (Australian, UK and
US), French (Canadian and Parisian), German, Italian,
Korean, Portuguese (Brazilian), Russian and Spanish
(Castilian and LAT)
Dimensions and Weight
• Length: 35.6 cm (14 in); width: 48.3 cm (19 in); height: 4.5
cm (1.75 in)
• Weight: 7.26 kg
One-year Limited Lifetime hardware warranty; 90-day
Limited software warranty; 90 days of telephone technical
support. For more information, visit www.3com.com/warranty
Power
120-240 VAC/140W
WARRANTY
3COM® VCX® CONNECT IP COMMUNICATIONS PLATFORMS
8
ORDERING INFORMATION
PRODUCT DESCRIPTION
APPLICATION PLATFORMS
VCX Connect Primary MIM Module
VCX Connect Secondary MIM Module
MSR 3016 Bundle with VCX Connect Primary MIM,
2-Port FXO SIC (qty 2), and 2-Port FXS SIC Modules
MSR 3040 Bundle with VCX Connect Primary MIM,
4-Port FXO MIM (qty 2), and 4-Port FXS MIM Modules
MSR 3040 Bundle with VCX Connect Primary MIM,
4-Port BRI-ST MIM (qty 2) and 4-Port FXS MIM Modules
MSR 3040 Bundle with VCX Connect Primary MIM,
T1 MIM, 24-Channel VPM, 4-Port FXO MIM, and 4-Port
FXS MIM Modules
MSR 3040 Bundle with VCX Connect Primary MIM,
E1 MIM, 32-Channel VPM, 4-Port BRI-ST MIM, 4-Port
FXS MIM Modules
VCX Connect 100
VCX Connect 100 Optional Redundant Secondary Server
VCX Connect 200
VCX Connect 200 Optional Redundant Secondary Server
3COM SKU
0231A0D2
0231A0D3
3CRBVCXMSR03A
3CRBVCXMSR05A
3CRBVCXMSR06A
3CRBVCXMSR07A
3CRBVCXMSR08A
3CRC100B
3CRC101B
3CRC200B
3CRC201B
OPTIONAL COMPONENTS
MSR Platforms
MSR 30-16 Multi-Service Router
MSR 30-16 PoE Multi-Service Router
MSR 30-20 Multi-Service Router
MSR 30-20 PoE Multi-Service Router
MSR 30-40 Multi-Service Router
MSR 30-40 PoE Multi-Service Router
MSR 30-60 Multi-Service Router
MSR 30-60 PoE Multi-Service Router
0235A327
0235A321
0235A328
0235A322
0235A299
0235A323
0235A320
0235A296
Voice Processors
MSR 32-Channel Voice Processor Module
MSR 24-Channel Voice Processor Module
MSR Voice Co-Processor Module
0231A63L
0231A63M
0231A64S
WAN Smart Interface Cards (SICs)
MSR 2-Port FXO SIC
MSR 1-Port FXO SIC
MSR 2-Port FXS SIC
MSR 1-Port FXS SIC
MSR 1-Port E1 Voice SIC
MSR 1-Port T1 Voice SIC
MSR 1-Port BRI-ST SIC
0231A56P
0231A56Q
0231A56R
0231A56S
0231A61Q
0231A61R
0231A706
WAN Multi-function Interface Modules (MIMs)
MSR 4-Port BRI-ST MIM
MSR 4-Port E&M MIM
MSR 4-Port FXO MIM
MSR 2-Port FXO MIM
MSR 4-Port FXS MIM
MSR 1-Port E1 Voice MIM
MSR 1-Port T1 Voice MIM
MSR 2-Port E1 Voice MIM
MSR 2-Port T1 Voice MIM
0231A50R
0231A52V
0231A53F
0231A53G
0231A55S
0231A60T
0231A60U
0231A60V
0231A60W
PRODUCT DESCRIPTION
Cables
MSR 30 RPS Power Cable - 1m
MSR E1 RJ45 120 Ohm Cable - 3m
MSR E1 BNC 75 Ohm Cable - 3m
MSR E1 BNC 75 Ohm Cable - 20m
MSR E1 BNC 75 Ohm Cable - 40m
MSR E1 RJ45 120 Ohm Cable - 20m
MSR E1 RJ45 120 Ohm Cable - 40m
MSR T1 Cable - 3m
MSR E1 75-120 Ohm Conversion Cable
Spare Components
RPS 800 with 210W/12V output and 650V/48V output
RPS 500 with 125W/12V output and 375W/48V output
VCX Connect 100 4-Port FXS Add-On Module
VCX Connect 100 4-Port FXO Add-On Module
VCX Connect 100 4-Port BRI Add-On Module
VCX Connect 100 1-Span T1/E1 Add-On Module
VCX Connect 100 2-Span T1/E1 Add-On Module
VCX Connect 100 Redundant Hard Disk RAID1 (80 GB)
VCX Connect 100 Redundant Power Supply Module
VCX Connect 200 Redundant Hard Disk RAID1 (250 GB)
SOFTWARE LICENSES
VCX Business IP Phone
VCX Basic IP Phone
VCX Third-Party IP Phone
VCX 50 Business IP Phones
VCX 50 Basic IP Phonse
VCX 250 Business IP Phones
VCX 250 Basic IP Phones
VCX 1,000 Business IP Phones
VCX 1,000 Basic IP Phones
VCX Analog FXS Phone
VCX Convergence Client Softphone
VCX Desktop Communicator Softphone
VCX Desktop Communicator Outlook Edition Softphone
VCX Desktop Communicator to Outlook Edition
Softphone Upgrade
VCX 50 Desktop Communicator Softphones
VCX 50 Desktop Communicator Outlook Edition
Softphones
VCX 250 Desktop Communicator Softphones
VCX 250 Desktop Communicator Outlook Edition
Softphones
VCX Unified IP Messaging Seat
VCX ACD Agent
VCX ACD 5 Agents
VCX ACD 10 Agents
Visit www.3com.com for more information about networking solutions from 3Com.
3Com Corporation, Corporate Headquarters, 350 Campus Drive, Marlborough, MA 01752-3064
3Com is publicly traded on NASDAQ under the symbol COMS.
Copyright © 2010 3Com Corporation. All rights reserved. 3Com, the 3Com logo, VCX, H3C logo, and
TippingPoint logo are registered trademarks in various countries worldwide of 3Com Corporation, H3C
Technologies Co., Ltd., and TippingPoint Technologies, Inc., respectively. While every effort is made to
ensure the information given is accurate, neither 3Com Corporation, H3C Technologies Co., Ltd. nor
TippingPoint Technologies, Inc. accepts liability for any errors or mistakes which may arise.
401052-005 01/10
3COM SKU
0404A03H
04026104
04026106
04040148
04040149
04040150
04040151
04041054
04026813
0213A02R
0213A01T
3CRVG52002-07
3CRVG52001-07
3CRVG52003-07
3CRVG71226-07
3CRVG71227-07
3C0VG60006-06
3C0VG60005-06
3C0VH701996C
3CVBSPL
3CVBPL
3CVTPL
3CBVBSPL50
3CBVBPL50
3CBVBSPL250
3CBVBPL250
3CBVBSPL1000
3CBVBPL1000
3CVAPL
3CVSCCL
3CVSDCL
3CVSDCOEL
3CVSDCUPGL
3CBVSDCL50
3CBVSDCOEL50
3CBVSDCL250
3CBVSDCOEL250
3C0VS73100-05
3CVACDAL
3CBVACDAL5
3CBVACDAL10
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