Hypercom T7Plus Product Manual

NOTICE: This terminal is end of life. Your old machine may qualify for a generous trade in value. Visit: www.HypercomT7Plus.com

T7Plus

HyperWare Retail and Restaurant Software Manual

SPOS_07A

Document Revision C

April, 22 2003





Hypercom Corporation

2851 West Kathleen Road

Phoenix, Arizona 85053

USA

Corporate Telephone: 602.504.5000

Corporate Fax: 602.866.5380

Corporate Repairs Department: 602.504.5378

Corporate Web Site: www.hypercom.com

Copyright 2003 by Hypercom Corporation.

Printed in the United States of America.

All rights reserved.

This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers. This publication may not be reproduced or distributed for any purpose without the written permission of Hypercom Corporation.

The information Hypercom furnishes in this publication is believed to be accurate and reliable. However, the corporation assumes no responsibility for its use and reserves the right to make changes to the publication at any time without notice.

Trademarks

Hypercom, the Hypercom logo, Term-Master, HyperWare, and FastPOS are registered trademarks of Hypercom

Corporation.

Hypercom has attempted throughout this publication to distinguish proprietary trademarks from descriptive terms by following the capitalization style the manufacturer uses. Every effort was made to supply complete and correct information.

Any error in identifying or reflecting any proprietary marks or notices is inadvertent and unintentional.



FCC Part 15 (ICES-003)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the

FCC (ICES-003) Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Part 68 Requirements Notice

This equipment complies with the Federal Communications Commission’s (FCC) Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria TIA/EIA/IS-968,

Telecommunications – Telephone Terminal Equipment – Technical Requirements for Connection of Terminal Equipment To the Telephone Network, July 2001. On the bottom of this equipment is a label that contains the ACTA Registration number.

You must, upon request, provide this information to your telephone company.

This equipment uses RJ11 jack.

A telephone cord and modular plug compliant with TIA/EIA/IS-968 are provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details.

The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all those devices ring when your telephone number is called. In most, but not all areas, the sum of the REN’s of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area. (NOTE: REN are associated with loop-start and ground-start ports. Do not use for E&M or digital ports)

If your telephone equipment causes harm to the telephone network, the telephone Company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

If you experience trouble with this telephone equipment, please contact your equipment supplier for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

No user serviceable parts contains in this equipment.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.

CTR21

The equipment has been approved to Commission Decision, CTR21, for pan-European single terminal connection to the

Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance.



Industry Canada (IC) Notice

NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements described in the appropriate Terminal

Equipment Technical Requirements documents. The department does not guarantee the equipment will operate to user satisfaction.

Before installing this equipment, ensure that it is acceptable for connection to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. Compliance with these conditions may not prevent degraded service in some situations.

A representative designated by the supplier should coordinate repairs to certified equipment. Any repairs or alterations to this equipment or any equipment malfunctions may cause the telephone communications company to request that the user disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority or electrician, as appropriate.

“NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals that may be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject as long as the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.

REN: 0.3B





Table of Contents

List of Tables

Introduction

How This Book Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv

Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv

Chapter 1 Transactions

T7Plus Terminal Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Transaction Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Financial Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Terminal-Initiated Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

User-Initiated Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Multi-Merchant Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Credit Card Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Credit Card Sale with CVV2 Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Credit Card Sale with AVS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Manually Entered Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Debit Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Tender Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Debit Sale Plus Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Debit Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Card Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Account Select and PIN Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Performing an Authorize (Auth Only) Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Offline or Forced Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

Mail or Phone Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

EBT Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

EBT Purchase, Food Stamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

EBT Purchase, Cash Benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Balance Inquiry on Debit or EBT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Additional Transaction Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29

Descriptor Code Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29

Invoice Number Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30

Lodging Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

Restaurant Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33

Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35


940365-005, rev. C Hypercom Corporation vii


Chapter 2 Batch Functions

Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Supported Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Finding a Transaction: Function 21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Adjusting the Tip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Voiding a Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Reviewing a Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Performing a Batch Log Number and Host ID Number Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Reviewing the Batch: Function 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Reviewing the Totals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Performing a Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Viewing the Settlement Status: Function 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Chapter 3 Report Functions

Printing a Summary Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Printing an Audit Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Printing a Batch History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Printing a Performance Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Reprint Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Reprint Last Receipt: Function 72 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Reprint Receipt by Invoice Number: Function 73 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Reports: Function 79 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Chapter 4 Terminal Functions

Initialization Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Training Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Enabling/Disabling Training Mode: Function 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Accessing Merchant Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Open Tab: Function 20,1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Close Tab: Function 20,2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Open Tab Report: Function 20,3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Local Options Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Add Shifts by Increments: Function 22,1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Reset Shift Numbers: Function 22,2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Deployment: Function 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Terminal Reset: Function 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Keyboard Lock: Function 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Term-Master Suite Help: Function 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Toggle Card Swipe: Function 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

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T7Plus HyperWare Retail and Restaurant Software Manual, SPOS 07A 940365-005, rev. C


Test Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Printer Test: Function 82 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Display Test: Function 83 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Keyboard Test: Function 84 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Auto Settle Program: Function 85 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Terminal Card Reader Test: Function 89 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

PIN Pad Test: Function 94 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Program Load: Function 92 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Terminal Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

S7, S7C, or S8: Function 32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Software Name and Revision: Function 91 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

STAT Call: Function 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Response Time Monitor: Function 96 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Password Change: Function 90 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Reprint Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Reprint Last Receipt: Function 72 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Reprint Receipt by Invoice Number: Function 73 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Server/Cashier Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Server/Cashier Logon/Logoff: Function 77 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Server/Cashier Report/View/Clear: Function 78 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

Comms: Function 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Date and Time: Function 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Logon: Function 93 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Tip Discount Setup: Function 61 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

S7C PIN Pad Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Chapter 5 Gift Card Functions

Gift Card Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Performing a Gift Card Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Performing a Gift Card Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Performing a Balance Inquiry on a Gift Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Activating a Gift Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Adding Funds to a Gift Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Transferring a Gift Card Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7


940365-005, rev. C Hypercom Corporation ix


Chapter 6 Loyalty Card Functions

Loyalty Card Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Issuing a Loyalty Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Redeeming Points from a Loyalty Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Refunding Points to a Loyalty Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Performing a Balance Inquiry on a Loyalty Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Adding Points to a Loyalty Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Transferring a Loyalty Card Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Chapter 7 Check Services

Check Services Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Check Verification/Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Check Services Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Performing an ACH Electronic Check Conversion Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Performing a Paper Check Verification (Authorization) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Setting the Check Reader Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Chapter 8 Report and Receipt Samples

Sales Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Debit Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

EBT Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Check Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Open Tab Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Close Tab Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Descriptors on Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

Gift Card Sale Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7

Loyalty Card Redeemtion Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

Training Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10

Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11

Cashier Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12

Cashier Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13

Cashier Unadjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14

Till . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15

Open Tab Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15

Settlement Financial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16

Settlement-ERC (Successful) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Settlement-ERC (Unsuccessful) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Server, Open Tab Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18

Server ID, Server Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18

Reprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19

Printer Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20

x




List of Tables

Chapter 2 Batch Functions

Table 2-1. Transaction and use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Table 2-2. Supported host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Table 2-3. Function keys and use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Chapter 7 Check Services

Table 7-1. Check services certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2


940365-005, rev. C Hypercom Corporation xi




Introduction

The T7Plus HyperWare Retail and Restaurant Software Manual is your comprehensive guide to working with the Hypercom T7Plus terminal and with the Hypercom HyperWare® software.

How This Book Is Organized

This book provides information relevant to the HyperWare software application and Term-Master®.

This book is divided into four chapters: n n n n n n n n

Chapter 1 Transactions: step-by-step instructions for cardholder-initiated credit and debit

card transactions

Chapter 2 Batch Functions: step-by-step instructions for batch functions available for the

T7Plus terminal

Chapter 3 Report Functions: step-by-step instructions for printing and reprinting reports

Chapter 4 Terminal Functions: step-by-step instructions for performing terminal functions

Chapter 5 Gift Card Functions: step-by-step instructions for performing gift card

transactions

Chapter 6 Loyalty Card Functions: step-by-step instructions for performing loyalty card

transactions

Chapter 7 Check Services: information for check service certifications

Chapter 8 Report and Receipt Samples: examples of standard reports and receipts

Guide Conventions

This section provides information to help you understand the procedures and concepts presented in this guide. The following special terms and style conventions are used throughout this document:

Component names: Special bold text highlights certain items including the names of terminal keyboard keys and PIN pad keys. This bold text appears in instructions for specific actions such as pressing keys, typing in text boxes, and selecting from lists. Some examples are:

Press the key sequence Function + 2 + 0 + ENTER.

Type the password, then press ENTER.

Emphasis: Emphasis is indicated by indented text, as follows:

N

OTE

:

A note contains neutral or positive information supplementing the main text. It is often information that applies only to special cases.

I

MPORTANT

:

Important statements draw attention to information crucial to using the POS software successfully. Pay special attention to Important statements.


940365-005, rev. C Hypercom Corporation xiii

Introduction


Procedures: Numbered procedures have a special graphic appearing in the margin of the text. The words Step-by-Step also appear in bold at the beginning of the procedure. An example of procedure formatting follows:

Step-by-Step

To perform a procedure:

1.

Follow the steps outlined in the procedure.

2.

Most procedures have at least two steps.

a. This is a substep.

b. Substeps must be completed in the order given.

Step-by-Step

To perform a terminal procedure:

Step Terminal response

1

This cell shows information from the terminal display.

2

Terminal response uses this font for menu items and prompts.

Action

Follow the steps outlined in the procedure.

Most procedures have at least two steps.

Caution and Warning boxes: When you see a Caution or Warning message, read the information promptly and carefully before proceeding. For example:

C

AUTION

Caution advises you that a negative result such as a loss of data can occur if you do not follow the instructions provided.

W

ARNING

Warnings provide information that is essential to the safety of the user, the equipment, or both. Failure to do as instructed can result in physical damage.

xiv




C h a p t e r 1

Transactions

This section includes an overview of the T7Plus terminal and procedures for financial transactions.

T7Plus Terminal Overview

Financial transactions enable several types of terminal and transaction-related operations. The most common financial transactions appear on single keys, simplifying the user interface. However, you can access less-common functions through a Function + xx + ENTER combination key sequence.

N

OTE

:

The xx in the combination key sequence is a numeric value.

T7Plus terminal supports standard electronic funds transfer (EFT) transactions for up to 32 card ranges.

Settlement and reconciliation functions, merchant functions, and terminal statistics are available in addition to card-initiated transactions. External PIN pads, D8 (data entry pad), and keyboards can also be attached to the terminal. PIN pads support Master Session and DUKPT key encryption formats.

You can enable or disable these transactions, with the exception of Reversal, Balance Inquiry, and

Settlement, using the initialization parameters. Financial transactions usually cause a funds transfer or accounting entry. Merchant functions are maintenance-related transactions or transactions specific to the individual merchant.

N

OTE

:

Printing a second receipt, the customer receipt, is an option for all transactions.

This chapter describes step-by-step instructions for performing financial transactions.


Chapter 1


Transaction Summary

The T7Plus terminals support the following transactions: n

Credit Card Sale

– CVV2, CVC, CID sale

–

AVS sale

–

Level II purchase card data

– Manually entered card sale n

Debit n n

Electronic Benefits Transfer (EBT) sale

Balance inquiry n n

Card verification

Refund n n

Offline sale

Authorize (Auth Only) n n

Mail order or telephone order (MOTO)

Lodging (basic) n n

Restaurant processing

Void n n

Adjust sale

Reversal n n

Cashback

Sale plus cashback retail n n

Sale plus cashback restaurant

Settlement n n

Gift Cards

Loyalty Cards n

Prepaid phone cards

See Chapter 2, "Transactions", for a description of these transactions.

1-2



Transactions


Financial Transactions

This section contains procedures for the various financial transactions processed for a retail merchant.

Terminal-Initiated Transactions

The terminal automatically generates reversal transactions if it does not receive a valid response.

Transmission of pending reversals occurs before online transaction and settlement processing.

N

OTE

:

Only ISO8583/SDLC host modules support terminal-initiated transactions.

User-Initiated Transactions

The procedures in the following paragraphs are step-by-step descriptions of the profile options. They show the typical flow of financial transactions on the T7Plus terminal. The terminal defaults to an Idle prompt displaying the text shown below as the starting point for all transactions.

line 1

SWIPE CUSTOMER CARD line 3

[DATE] [TIME]

Certain displays do not appear due to certain user-selected options. The terminal does not have to dial when in a LAN environment or in leased-line mode, and therefore, the DIALING NOW display is absent.

N

OTE

:

T7Plus terminals may have either a 2-line or 4-line display. Your display screen may differ from those illustrated in this guide.

I

MPORTANT

:

Press the touch screen buttons firmly to ensure a correct response from the terminal.

The step-by-step procedures use the following abbreviations: n

[CARD]: Visa, MasterCard, Diners Club, American Express, or others received from the initialization host.

n

[TRANS]: transaction type, for example, Sale, Refund, Void, Debit, and Check.


940365-005, rev. C Hypercom Corporation 1-3

Chapter 1


Multi-Merchant Support

The terminal can operate in multi-merchant mode as well as traditional mode. In multi-merchant mode up to 20 separate MID’s (Merchant Identification’s) can be configured in Term-Master. Each merchant is configured with up to 8 acquirers, 16 issuers, and 32 card ranges for transaction processing.

Acquirers can be assigned to none or all of the assigned merchants. Merchants are assigned their own unique business name, and can be assigned their own password.

When in multi-merchant mode, most transactions and other terminal functions, such as settlement, journal review, reporting, etc. are performed for a selected merchant. The following terminal responses appear in the functions that are performed. For example, a credit transaction requires you to select a merchant after swiping the card, but a report requires the merchant selection after selecting the type of report.

N

OTE

:

The terminal application must use SPOS 07A, or higher, to support this feature. Please consult your client services manager for hardware, software, and Term-Master requirements.


X

X

01-MERCHANT #1

02-MERCHANT #2

03-MERCHANT #3

04-MERCHANT #4

ENTER PASSWORD

----

[DATE] [TIME]

Action

Select one of the configured merchants to perform this terminal function. Unique business names identify specific merchants.

N

OTE

: Press the

backspace

(

←) key if necessary, to see all of the merchants.

Type the merchant password that is configured in

Term-Master, then press or touch

Enter

.

1-4



Transactions


Credit Card Sale

Follow this procedure to perform a credit card sale transaction.

Step-by-Step

To perform a credit card sale transaction:

Step Terminal display

1

SWIPE CUSTOMER CARD

2

Action

Swipe the customer card through the card reader.

[DATE] [TIME]

[CARD]

AMOUNT

[SALE]

-----$XX.XX

[DATE] [TIME]

[CARD] [SALE]

The terminal display shows the card type

[CARD], the type of transaction [SALE] and a prompt to enter the amount.

Enter the transaction amount and verify that it is correct, then press

YES/ENTER

.

The following four prompts are typical.

The terminal dials the host.

DIALING NOW

[CARD] [SALE]

The terminal connects to the host.

3

PROCESSING NOW

[CARD] [SALE]

APPROVAL

PRINT SECOND RECEIPT

CORRECT?

[CARD]

XXXXXX

This display, with an approval code from the host, indicates successful authorization or host capture.

The Merchant receipt completes printing.

If you want a second receipt, press

YES

. The

Customer receipt is printed.

If you do not want a second receipt, press

NO

.

YES OR NO

[SALE]

Thirty seconds after a transaction is completed or when you press the

Cancel

key, the terminal returns to the Idle prompt.

APPROVAL XXXXXX



Chapter 1


Credit Card Sale with CVV2 Data

Manually enter the customer credit card information to initiate a credit card sale with CVV2 data.

N

OTE

:

CVV2 is used for manually entered sales transactions only.

Step-by-Step

To perform a credit card sale with CVV2 data:


1

2

3

4


Action

Manually enter the customer card number, then press

ENTER

.

[DATE]

[CARD]

EXPIRATION DATE

[SALE]

MMYY

----

[DATE] [TIME]

0=Not Provided

1=Present

2=Illegible

9=Not Present

Enter the expiration date, then press

ENTER

.

Enter the number for one of the selections, then press

ENTER

.

[CARD]

CVV2 FROM CARD

[TIME]

[SALE]

Type the CVV2 three-digit security code that is on the back of the customer card, then touch or press

ENTER

.

N

OTE

: The code name is different for each processor:

CVV2 - Card Verification Value 2, from Visa

CVC - Card Validation Code, from MasterCard

CID - Card Identification Digits, from

AmericanExpress

1-6



Transactions


Step

5

Terminal display

[CARD]

AMOUNT

[SALE]

-----$XX.XX

[DATE] [TIME]

[CARD] [SALE]

Action

Enter the transaction amount, then press

ENTER

.

The Merchant receipt starts printing if Preprint is enabled in Term-Master.


[CARD]

DIALING NOW

[SALE]


6

[CARD]

PROCESSING NOW

[SALE]

The transaction is approved.


APPROVAL


XXXXXX


YES

. The



NO

.

CORRECT?

[CARD]

YES OR NO

[SALE]

Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt.

APPROVAL XXXXXX



Chapter 1


Credit Card Sale with AVS

Manually initiate a credit card sale with AVS (Address Verification System) enabled.

N

OTE

:

The following AVS options must be enabled in Term-Master: AVS Enabled on sale, Prompt

Address, and Prompt ZIP Code. Not all hosts support this transaction type.

Step-by-Step

To perform a credit card sale with AVS:


1


2

Action

Enter the customer card number on the terminal keyboard, then press ENTER.

[DATE] [TIME]

[CARD]

EXPIRATION DATE

[SALE]

MMYY

----

[DATE] [TIME]

Enter the expiration date, then press ENTER.

3

[CARD] [SALE]

Press YES or NO if the card is present.

4

5

CARD PRESENT? Y OR N

[CARD]

AMOUNT

[SALE]

-----$XX.XX

[DATE] [TIME]

[CARD] [SALE]

Enter the amount and verify that it is correct, then press ENTER.

Enter the address, then press ENTER.

ENTER ADDRESS

1-8



Transactions



6

[CARD] [SALE]

Action

Enter the zip code, then press ENTER.

The Merchant receipt starts printing.

ENTER ZIP CODE

[CARD] [SALE]


[CARD]

DIALING NOW

[SALE]


7

[CARD]

PROCESSING NOW

[SALE]



APPROVAL


XXXXXX

If you want a second receipt, press YES. The


If you do not want a second receipt, press NO.

CORRECT?

[CARD]

YES OR NO

[SALE]

Thirty seconds after a transaction is completed or when you press the Cancel key, the terminal returns to the Idle prompt.

APPROVAL XXXXXX



Chapter 1


Manually Entered Card

Enter the card number and expiration date if the magnetic stripe is unreadable or not encoded. Also use manual entry for cases when the card is not presented, such as mail or telephone orders. The terminal beeps and waits for more data if you enter a number that is too short. The terminal displays

UNSUPPORTED CARD and returns to the Idle prompt if the number is longer than the defined range.

N

OTE

:

Manual card entries are marked with an asterisk (*) on reports.

Step-by-Step

To manually enter a card:


1


2

Action

Enter the card number, verify that it is correct, then press

ENTER

.

[DATE] [TIME]

[CARD]

EXPIRATION DATE

[SALE]

MMYY

----

[DATE] [TIME]

Enter the expiration date of the card (typically four digits), then press

ENTER

. If the expiration date is valid, the transaction continues.

An invalid date entry displays an error message then prompts for the expiration date again. If the card is expired and you set the Check Expire

Date Initialization options, the terminal indicates that the card is expired and prompts for the expiration date again.

N

OTE

: The Check Expire Data Initialization option only applies to offline transactions.

1-10



Transactions



3

[CARD]

AMOUNT

[CARD]

[SALE]

Action

Enter the amount and verify that it is correct, then press

ENTER

.


$XX.XX

[SALE]

The terminal sends the information to the host.

DIALING NOW

[CARD] [SALE]


[CARD]

PROCESSING NOW

[SALE]

APPROVAL XXXXXX


Cancel



The terminal returns to the Idle prompts.


[DATE] [SALE]



Chapter 1


Refund

Use Refund for transactions that have been processed in a batch that had already been settled.

N

OTE

:

There are two types of refunds: credit refunds and debit refunds.

Step-by-Step

To perform a Refund transaction:


1


2

3

Action

Press the

Refund

key.

[DATE] [TIME]

REFUND


--------------------------

[DATE] [TIME]

Swipe the card through the card reader.

[CARD]

AMOUNT

REFUND

----$X.XX

[DATE] [TIME]

Enter the transaction amount, verify that it is correct, then press

ENTER

.

[CARD] REFUND


The Merchant receipt starts printing if Preprint is enabled in Term-Master Suite.

AMOUNT

[CARD]

$XX.XX

REFUND


[CARD]

DIALING NOW

REFUND


[CARD]

PROCESSING NOW

REFUND

APPROVAL XXXXXX



1-12



Transactions


Debit Transaction

Activate a debit transaction by pressing the Debit key.

Step-by-Step

To perform a debit transaction:


1


2

3

4

Action

Press the

Debit

key.

[DATE] [TIME]


[DEBIT]

Swipe customer card through the card reader.

The terminal display shows the type of transaction [DEBIT], and a prompt to enter the amount.

[DATE] [TIME]

[CARD] [DEBIT]

SALE AMOUNT

----$XX.XX

[DATE] [TIME]

WAITING FOR PIN

Enter the amount, verify that it is correct, then press

ENTER

.

[CARD] [DEBIT]

The customer enters the PIN, then presses

Enter

on the PIN pad.



DIALING

[CARD] [DEBIT]


PROCESSING

[CARD]

APPROVAL


[DEBIT]

XXXXXX

Thirty seconds after the transaction is completed or when you press the

Cancel



The terminal returns to the Idle prompt.

[DATE] [DEBIT]



Chapter 1


Tender Amount

The Tender Amount option is a debit transaction. Therefore, to activate Tender Amount, press the Debit key to calculate the cash back amount.

N

OTE

:

The Tender/Cash Prompt on the Terminal Table and the Allow Cash Back option on the Debit

Issuer Table in Term-Master must be enabled.

Step-by-Step

To perform a Tender Amount transaction:


1


2

3

4

Action

Press the

Debit

key.

[DATE]

DEBIT

SALE AMOUNT

[TIME]

SAL+CSH

$XX.XX

Enter the sale amount, then press

ENTER

.

DEBIT

TENDER AMOUNT

SAL+CSH

----$XX.XX

[DATE] [TIME]

Enter the tender amount, then press

ENTER

. The terminal should not allow the tender amount to be less than the sale amount.

Tender Amt - Sale Amt = Cash back

Examples:

$50.00 - $23.99 = $26.01

$25.00 - $25.00 = 0

C=$0.00

CORRECT?

T=$0.00

YES OR NO

If the tender amount is greater than the sale amount, the terminal displays this prompt.

C = Cash back

T = Tender (total) amount

1-14



Transactions



5

Action

WAITING FOR PIN

[CARD]


Enter

on the PIN pad.


SAL+CSH


DIALING NOW

[CARD] SAL+CSH


PROCESSING NOW

[CARD]

APPROVAL

SAL+CSH

XXXXXX


Cancel

key, the terminal displays the Idle prompt.


The terminal does not have to verify the cash back and tender amounts when the tender amount equals the sale amount ($25.00 - $25.00 = 0).



Chapter 1


Debit Sale Plus Cash

Debit Sale Plus Cash Retail transactions run when you enable the Allow Cash Back and Allow Cash

Only options on the Debit Issuer Table in Term-Master. This transaction enables the customer to specify an amount greater than the sale amount and receive cash back. Enter $0.00 for a Cash Only transaction.

Step-by-Step

To perform a Debit Sale Plus Cash transaction:


1

2

3

4

5


Action

Press the

Debit

key, then swipe the card through the card reader.

[DATE] [TIME]

DEBIT

SALE AMOUNT

SAL+CSH

----$XX.XX

[DATE] [TIME]


ENTER

. For the cash only option, press

ENTER

without typing an amount.

DEBIT

CASH AMOUNT

SAL+CSH

----$XX.XX

[DATE] [TIME]

Enter the cash amount, then press

ENTER

.

TOTAL

CORRECT?

----$XX.XX

If the total is not correct, press

NO

. If the total is correct, press

YES

. The terminal displays the following prompt.

YES OR NO

WAITING FOR PIN

[CARD]


Enter

on the PIN pad.


SAL+CSH


DIALING NOW

[CARD] SAL+CSH


PROCESSING NOW

[CARD]

APPROVAL

SAL+CSH

XXXXXX


Cancel



1-16



Transactions


Debit Refund

Use Debit Refund for debit transactions you processed before the current batch.

Step-by-Step

To perform a Debit Refund transaction:


1


2

3

Action

Press the

Debit

key then the

Refund

key.

[DATE] [TIME]

[DEBIT REF]



The customer enters their PIN on the PIN PAD.

[DEBIT]

AMOUNT

[DEBIT REF]

Enter the transaction amount, verify that it is correct, then press

ENTER

.

----$XX.XX

[DATE] [TIME]

[CARD]

AMOUNT

[DEBIT REF]

----$XX.XX

[DATE] [TIME]



[CARD] [DEBIT REF]


[CARD]

DIALING NOW

[DEBIT REF]


[CARD]

PROCESSING NOW

[DEBIT REF]

APPROVAL XXXXXX





Chapter 1


Card Verification

Before processing a financial transaction, you can use Card Verification to verify that the host accepts the card. It is not a stored transaction, and the terminal does not print a receipt.

Step-by-Step

To perform Card Verification before performing a transaction:


1


[DATE]

2

Action

Press the

Verify

key.

[TIME]

CARD VER


3


[CARD]

AMOUNT

CARD VER

----$XX.XX

[DATE] [TIME]

[CARD] CARD VER

Enter the desired amount you want to verify and press

ENTER

.


The merchant receipt starts printing if

Preprint

is enabled in Term-Master.

AMOUNT $XX.XX

[CARD] CARD VER


[CARD]

DIALING NOW

CARD VER


[CARD]

PROCESSING NOW

CARD VER

APPROVAL XXXXXX


The merchant receipt completes printing.

1-18



Transactions


Account Select and PIN Entry

The Account Select function applies to debit cards. The cardholder makes the selection and enters the

PIN using the attached PIN pad.

N

OTE

:

The PIN Pad Acct Select and PIN Entry Required options on the Debit Issuer Table in Term-Master must be enabled.

Step-by-Step

To perform an Account Select and PIN Entry transaction:

Step Terminal response Action

1


Press the

Debit

key, then swipe the card through the card reader.

2

3

[DATE] [TIME]

DEBIT

SALE AMOUNT

SAL+CSH

----$XX.XX


ENTER

. For the cash only option, press

ENTER

without typing an amount.

DEBIT SAL+CSH

Enter the cash amount, then press

ENTER

.

4

CASH AMOUNT $XX.XX

TOTAL

CORRECT?

----$XX.XX

If the total is not correct, press

NO

. If the total is correct, press

YES

. The terminal displays the following prompt.

YES OR NO

5

6

WAITING FOR ACCT NO.

WAITING FOR PIN

pad.

This display appears on the terminal.

The customer enters the correct PIN, then presses

Enter

on the PIN pad.



Chapter 1



7

Action

DIALING NOW

response, INVALID PIN, and displays a prompt,

RE-ENTER PIN. The terminal remains online for two re-entry attempts. If both fail, the host declines the transaction and displays the message INCORRECT PIN.


PROCESSSING NOW

[CARD]

APPROVAL

SAL+CSH

XXXXXX


Cancel



N

OTE

:


1-20



Transactions


Performing an Authorize (Auth Only) Transaction

Use Auth Only to reserve funds on a cardholder account and capture those funds at a later time. This typically occurs in a merchant environment when the merchant does not know the total amount to charge the cardholder at the time of the transaction. After the total amount is determined, the merchant forces the transaction.

N

OTE

:

Not all hosts support this transaction type.

Step-by-Step

To perform an authorize transaction:


1


Action

Press

Function + 9

.

2

3

[DATE] [TIME]

AUTHORIZE


Swipe the customers card.

[DATE] [TIME]

[CARD] AUTHORIZE

AMOUNT

----$XX.XX

[DATE] [TIME]

Type the amount, then press ENTER.

[CARD] [AUTHORIZE]


DIALING NOW

[CARD] [TIME]

The terminal displays the response. The merchant receipt starts printing.

APPROVAL XXXXXX



Chapter 1


Offline or Forced Transaction

Offline transactions enable the merchant to perform a capture transaction without communicating with the host. Offline transactions are stored in the current batch and uploaded to the host before settlement. In the initialization parameters, you can set Refund and Void transactions to default to offline.

Step-by-Step

To perform an Offline transaction:


1


Action

Press the

Offline

key.

2

[DATE] [TIME]

OFFLINE

** OFF-LINE MODE **

ENTER ACCOUNT NUMBER

Swipe the customer card.

3

4

5

[CARD] OFFLINE

AMOUNT

----$XX.XX

[DATE] [TIME]

Enter the transaction amount, verify the amount, then press

ENTER

.

[CARD] OFFLINE

ENTER APPROVAL CODE

------

[DATE] [TIME]

Enter the approval code of two to six digits, then press

ENTER

.


[CARD] OFFLINE



TRANSACTION ACCEPTED


CORRECT?

If you want a second receipt press


YES

. The


NO

.

YES OR NO



Cancel


[DATE] [TIME]

1-22



Transactions


Mail or Phone Order

Follow this procedure to perform a Mail/Telephone Order transaction.

Step-by-Step

To perform a mail or telephone order transaction:

Step Terminal display Action

1

Press key sequence:

Function + 6 + 5 + ENTER

.


[DATE] [TIME]

2

ENTER

.

ENTER CARD NUMBER

[DATE] [TIME]

3

ENTER

.

4

EXPIRATION DATE MMYY

----

[DATE] [TIME]

0=Not Provided

1=Present

2=Illegible

9=Not Present

Enter

9

, then press

ENTER

.

5

AMOUNT

----$XX.XX

[DATE] TIME]

press

ENTER

.

6

ENTER ADDRESS

press

ENTER

. This prompt appears when you enable the AVS Address Prompt option

in Term-

Master

.



Chapter 1



7

8

Action

[CARD]

ENTER ZIP CODE

MAIL ORDER

[CARD] MAIL ORDER

Enter the zip code of the cardholder, then press

ENTER

. This prompt appears when you enable the AVS Zip Code Prompt option in Term-Master.



DIALING NOW

[CARD] MAIL ORDER

PROCESSING NOW


[CARD]

APPROVAL

MAIL ORDER

XXXXXX


Merchant receipt completes printing.


If you want a second receipt press

YES

. The



NO

.

CORRECT?

YES OR NO

[CARD]

APPROVAL

MAIL ORDER

XXXXXX


Cancel


[DATE] [TIME]

1-24



Transactions


EBT Transactions

The T7Plus terminal uses the E-MAIL key, on the standard keypad overlay, to initiate EBT transactions when enabled in Term-Master.

EBT Purchase, Food Stamps

Follow this procedure to perform an EBT food stamp purchase.

Step-by-Step

To perform an EBT food stamp purchase:


1


2

3

Action

Press the

E-Mail

key to start an EBT transaction.

[DATE] [TIME]

EBT


[DATE] [TIME]

1-FOOD STAMP

2-CASH BENEFIT


N

OTE

: Manual entry of EBT cards is allowed for only Prior EBT approved transactions, which are performed offline.

Select 1 for Food Stamp, then press

ENTER

.



Chapter 1



4

Action

[EBT] EBT

SALE AMOUNT

----$XX.XX

[DATE] [TIME]

EBT EBT

Enter the amount of the sale, then press


ENTER

.

This terminal display appears until the card holder enters a PIN on the PIN pad.

WAITING FOR PIN

EBT EBT


DIALING

EBT EBT


PROCESSING NOW

EBT EBT

APPROVAL XXXXXX



N

OTE

:


1-26



Transactions


EBT Purchase, Cash Benefit

Follow this procedure to perform an EBT cash benefit purchase.

Step-by-Step

To perform an EBT cash purchase transaction:


1


2

3

4

5

6

Action

Press the

E-Mail

key to start an EBT transaction.

[DATE]


[TIME]

EBT


[DATE] [TIME]

1=FOOD STAMP

2=CASH BENEFIT

Press 2 for cash benefit, then press

ENTER

.

ENTER

.

SALE AMOUNT $XX.XX

EBT

CASH AMOUNT

EBT

----$XX.XX

[DATE] [TIME]

Enter the cash back amount, then press

ENTER

.

This prompt appears if you enabled the Allow

Cash Back option in Term-Master.

TOTAL

CORRECT?

----$XX.XX

YES OR NO

Press

YES

if the total is correct. If total is incorrect, press

NO

and return to step 5.


WAITING FOR PIN

EBT EBT

This terminal display appears until the card holder enters a PIN on the PIN pad.


DIALING

EBT EBT


PROCESSING NOW

APPROVAL XXXXXX





Chapter 1


Balance Inquiry on Debit or EBT

Balance Inquiry initiates a transaction that returns the available balance on debit card accounts. The card holder must enter their PIN for Debit Balance Inquiry.

Step-by-Step

To perform a Balance Inquiry:


1


2

Action

Press the

Debit

or

E-Mail

key, then the

Bal Inq

key for Debit or EBT balances.

[DATE] [TIME]

EBT



The customer enters their PIN on the PIN pad.

[DATE] [TIME]

[CARD]

PROCESSING NOW


AVAIL BAL.

TODAY

$XX.XX

$XX.XX

The terminal displays the available balance and a receipt is printed.

1-28



Transactions


Additional Transaction Support

The T7Plus terminal supports additional modes: Descriptor Code, Invoice Number, Lodging and

Restaurant Processing. This section provides the unique transaction procedures for the different modes.

N

OTE

:

Additional host-generated prompts and responses may occur in each procedure.

Descriptor Code Processing

In the terminal you can store up to 10 product names and codes, which you can activate for a particular card or cards to provide descriptive billing. Select the product code by using the terminal keyboard. Data loaded during initialization assigns the product codes and names. When prompted, press the numeric key corresponding to the product name you want to insert in the message.

Step-by-Step

To perform a Product Descriptor Code transaction:


1

2

3

[CARD]

AMOUNT

SELECT DESCRIPTOR

SELECT DESCRIPTOR

HI-FI EQUIPMENT

[TRANS]

[AMT]

The terminal already has the transaction amount in the basic transaction.

Press

ENTER

.

[CARD]

DIALING NOW

[TRANS]

Select the proper code (0-9) for the service or product by pressing the appropriate numeric key.

Only one code displays on the screen at a time. If you select a descriptor that is incorrect, press

NO/CLEAR

and re-enter the desired descriptors.

You can select up to four codes per transaction.

Press

ENTER

.

The following two displays are typical.


[TRANS]


[CARD]

PROCESSING NOW

[CARD]

APPROVAL CODE

[TRANS]

XXXXXX




Chapter 1


Invoice Number Processing

Invoice Number Processing is a retailer option that enables you to associate EFT POS transactions with ECR or POS system records. You can activate this feature for a particular card. The terminal uses operator-entered invoice numbers instead of default terminal-generated invoice numbers.

N

OTE

:

The Invoice Number must be enabled on the Issuer Table in Term-Master.

Step-by-Step

To perform a transaction using the Invoice Number:


1


2

Action


[DATE] [TIME]

[CARD]

INVOICE NUMBER

[TRANS]

XXXXXX

[DATE] [TIME]

Enter the one to six-digit invoice number, then press

ENTER

.

[CARD]

AMOUNT

[CARD]

[TRANS]

[$AMT]

[TRANS]




[CARD]

DIALING NOW

[TRANS]


3

[CARD]

PROCESSING NOW

[TRANS]

APPROVAL


CORRECT?

[CARD]

XXXXXX

YES OR NO

[TRANS]




YES

. The



NO

.


Cancel


APPROVAL XXXXXX

1-30



Transactions


Lodging Processing

The initialization host can enable the lodging features to provide additional support for the lodging industry.

N

OTE

:

This basic option satisfies the essential requirements for the AMEX host only.

Step-by-Step

To perform a transaction in the Lodging Processing mode:


1

2

3

AMOUNT

-----$XX.XX

[DATE] [TIME]

[CARD]

ENTER

.

ARRIVAL DATE [MMDDYY]

------

ENTER

.

N

OTE

: You can bypass each of these prompts by pressing

ENTER

without entering the information.

[TRANS]

Enter the departure date, then press

ENTER

.

4

DEPARTURE [MMDDYY]

------

[CARD]

ROOM RATE

[TRANS]

----$XX,XX

[DATE] [TIME]

Enter the room rate, then press

ENTER

.



Chapter 1



5

Action

[CARD]

AMEX PROGRAM ID

[TRANS]

----

[DATE] [TIME]

Enter the American Express Program ID. Valid

AMEX Program IDs are numbers 1-6.


[CARD]

AMOUNT

[TRANS]

[$AMT]


[CARD] [TRANS]


[CARD]

DIALING NOW

[TRANS]


[CARD]

PROCESSING NOW

[TRANS]

APPROVAL XXXXXX



1-32



Transactions


Restaurant Processing

Restaurant Processing mode provides additional facilities to assist restaurants and other service organizations in handling tips. This operating mode affects transactions by providing for two amount fields: the base amount and tip amount.

Step-by-Step

To perform a transaction in Restaurant Processing mode:


1


2

3

4

5

Action


[DATE] [TIME]

[CARD] SALE

ENTER SERVER NUMBER

--

[DATE] [TIME]

[CARD] SALE

ENTER TABLE NUMBER

--

[DATE] [TIME]

[CARD] SALE

BASE AMOUNT

----$XX.XX

[DATE] [TIME]

[CARD]

TIP AMOUNT

SALE

----$XX.XX

[DATE] [TIME]

Enter the server number, then press

ENTER

.

Enter the table number, then press

ENTER

.

Enter the base amount, then press

ENTER

.

Enter the tip amount, then press

ENTER

. If you do not know the tip, press

ENTER

and adjust the transaction when you know the tip.



Chapter 1



5

Action

TOTAL

CORRECT?

----$XX.XX

YES OR NO

[CARD] SALE

Press

YES

and card processing continues. The

Merchant receipt starts printing.

Press

NO

to re-enter the base amount.


[CARD]

DIALING NOW

SALE


6

PROCESSING

[CARD]

APPROVAL


CORRECT?

[CARD]

SALE

XXXXXX




YES

. The



NO

.

YES OR NO

SALE


Cancel


APPROVAL XXXXXX

1-34



Transactions


Settlement

A Settlement transaction causes the terminal to transmit its totals for comparison with the capture host totals.

Step-by-Step

To perform a Settlement transaction:


1

Press the

Settle

key.


[DATE] [TIME]

2

Enter the current password, then press

ENTER

.

3

SETTLE

ENTER PASSWORD

------

[DATE] [TIME]

SETTLE

HOST NUMBER

--[ID#]

{DATE] [TIME]

4

SCANNING BATCH

PLEASE WAIT

TOTAL

CORRECT?

----$XX.XX

YES OR NO

When there is more than one batch total present, the terminal requires a host ID number to determine which host to settle. Pressing

ENTER

at this prompt settles all hosts that have non-zero batch totals. The entry of a valid two-digit host ID number settles to that particular host.

Enter the host ID, then press

ENTER

.

The initialization host assigns host ID numbers that you can view using the terminal Function 8,

Display Batch Log.

The following displays appear when you set the

Reconcile Totals Method options to

Confirm

.

Otherwise, the

Enter

option is activated, and you must enter the totals at each prompt.

The terminal displays the sales total.

Press

YES

to confirm the value displayed or

NO

to exit to the Idle prompt.



Chapter 1



5

REFUND TOTAL

CORRECT?

[$AMT]

YES OR NO

SCANNING BATCH

PLEASE WAIT

Action

Press

YES

to confirm the value displayed, connect to the host, and transmit the batch information. Press

NO

to exit.

The terminal scans for transactions.

SETTLE


DIALING NOW

SETTLE


PROCESSING NOW

SETTLE

The terminal displays this prompt when it completes the reconciliation. Settlement receipt prints.

APPROVAL

SCANNING BATCH

XXXXXX

The terminal scans for transactions.

APPROVAL

PLEASE WAIT

SETTLE

XXXXXX


Cancel


1-36




C h a p t e r 2

Batch Functions

The T7Plus terminal supports either terminal-based transaction capture or host-based capture backed up by a shadow file of transactions stored in the terminal. If an out-of-balance condition occurs between the host and the terminal, the terminal automatically uploads the shadow file to the host to aid in reconciliation.

This chapter includes the following topics: n n n

Transactions

Function Keys

Software Application Certification


Chapter 2


Transactions

The T7Plus terminal supports the following transactions.

Table 2-1. Transaction and use

Transaction name

[Button] /

Function

Key

Function 76

Refund, or

Debit Sale

Auth Only Function 9

Sale plus Cash

Balance Inquiry Function 75

Reversal

Card

Verification

Check

Authorization

Void

Function 74

[Check]

[Void]

Use to

Process a refund or debit card sale. The system calls out to verify the transaction and, on approval, stores a record in the journal.

Verify funds availability and hold funds until the terminal receives a draft or capture transaction.

Enable a debit cardholder to purchase goods or services and to obtain cash back.

Enable a cardholder to ascertain the current account balance.

Perform an online correction of a communication or processing error. The terminal sends a reversal message if it sent a transaction request to the network but did not receive a valid response before the time-out period expired. The terminal sends this message persistently until it receives a valid response. This transaction is Host specific.

Validate the card before processing the financial transaction.

Verify a check.

Refund/Credit

Offline/ Force

Adjust

Initialize

Batch

Settlement

[Refund]

[Offline]

[Adjust]

[Initialize]

Function 2

[Settle]

Cancel a transaction existing in the current batch. Voided transactions do not accumulate in the terminal totals. Process voids online or offline. Only Sale, Debit, and

Refund transactions can be voided. For offline processing, the terminal uploads the cancellation to the host at settlement. The issuer can block voids.

Credit is issued back to a cardholder after batch settlement. Process refunds online or offline. You can configure a card to block refunds of a specific issuer.

Store offline transactions, (transactions that are captured without communicating with the host,) and upload them to the host at settlement.

Adjust or edit a transaction in the current batch. Common uses of the Adjust function are to correct an error or add a tip, late charge, or other charge. Only captured transactions support the Adjust function. The terminal uploads the change to the host at settlement.

Perform an initialization to receive terminal configuration. During a request for initialization, the terminal dials the initialization phone number you configured in the

Setup function. The host or Term-Master downloads the Terminal Configuration Table,

Issuer Table, Card Ranges, Product Codes, and Acquirer Table.

Reconcile terminal totals with host totals. If the totals do not agree, the terminal automatically uploads the entire batch to the host. The terminal uploads all offline transactions before reconciling with the host.

2-2



Batch Functions


Table 2-1. Transaction and use

Transaction name

Batch

Settlement

Statistics

Batch Review

Gift Card

Reports

Reprint

Totals

[Button] /

Function

Key

Function 99

[Review]

Enhanced

Communication

Messages

Find [Find]

Function 47

[Reports]

[Reprint]

[Totals]

Use to

Send a Statistics message to the host after a successful Batch Settlement. This consists of terminal time-outs, communication errors, card reads, response times, transmission and reception errors, redials, and reversals.

Review each captured transaction in the current batch. The transactions read from most recent to first and display invoice number, type of transaction, amount, approval code, PAN, sequence number, date, and time. Voided transactions and reversals are also included in Batch Review.

Enable or disable additional information displayed during communication processes or a line type change. The additional displays are Waiting for line, Training modem,

Dialing now, and Waiting for answer.

Review a specific transaction by invoice number. Information includes invoice number, transaction type, amount, approval code, PAN, sequence number, date, and time. The

Find function also displays voided transactions and reversals.

Private Label prepaid electronic gift certificates.

View the Terminal Journal reports: Till report (1), Server report (2), Audit report (3), and

Issuer report (4). SPOS, the acquirer name appears on all reports.

Reprint a receipt for any transaction in the current batch.

Review the Net Sale Totals, Net Refund Totals, Net Transaction Count, and totals and transaction count for each card used.



Chapter 2


Supported Host

This table displays the hosts support hosted in SPOS 07A software.

Table 2-2. Supported host

Supported Host

American Express

Blackstone

Comtel (USB)

Datamark

FDR - CardNet*

FDR - Nashville*

FDR - Omaha

Fifth Third

Hypercom

Lynk

NDC (Global Payments Inc)

NOVA

Paymentech

Transaction Payment Systems

VALULINK

VALUTEC

Visa I

Visa D

Visa K

Wells Fargo Bank

Credit

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

Debit

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

EBT

✔

✔

✔

✔

✔

✔

✔

Gift

✔

✔

✔

✔

✔

Loyalty Phone

✔

✔

✔

✔

✔

2-4



Batch Functions


Function Keys

The appropriate function sequence is as follows: press Function, the appropriate number, then press

Enter. For example: press Function + 1 + 0 + ENTER. The following list describes each supported function.

Table 2-3. Function keys and use

Function key

0

Name

Test transaction

Use to

1

2

3

4

5

6

8

Batch scroll

Merchant programming

Terminal reset

Keyboard lock

Display batch total by issuer

NMS help

Display batch numbers

Test the communications link to the selected acquirer. A single acquirer terminal dials the acquirer telephone number. A multiple acquirer terminal prompts for the host number and dials the selected host.

This is a host-specific function.

Review each captured transaction in a current batch. The transactions are available from most recent to first. Information displayed for review is invoice number, type of transaction, amount, approval code, PAN, sequence number, date, and time. You can also review, adjust, reprint, or void transactions during batch scroll.

Touching Adjust, Reprint or Void from any of the transaction review displays starts the indicated function for that transaction. The first time one of these functions is called from the batch scroll, the terminal requests a password based on the Term-Master settings. When the function is complete, the terminal returns to batch scroll, and subsequent adjustments, reprints, or voids do not require another password entry.

Enter configuration parameters. The terminal requires merchant programming to dial the initialization and NMS hosts and to receive initialization and programming.

The terminal identification number consists of eight alphanumeric characters. The initialization telephone number is dialed when a request for initialization is executed. The NMS telephone number is dialed when a request for a program load is executed.

Dial type: tone or pulse. Pulse dialing is for a rotary dial phone.

Enter the appropriate PABX access code number when dialing within a

PABX system.

Reset the terminal and initiate the self-diagnostic tests. During reset, the software name, revision level, download program initialization number, and memory status are briefly displayed.

Lock the keyboard to prevent unauthorized use of the terminal. To unlock the keyboard, type the terminal password. The default is 0000.

Review the Net Sales totals, Net Refund totals, Net Transaction count, and totals and transaction count for each card type.

Activate a call to Term-Master for uploading a snapshot of diagnostic statistics. The NMS telephone number in the terminal setup is the dial number.

Display current data batch numbers.



Chapter 2



Function key

Name

9

10

12

20

21

22

25

26

27

28

29

30

31

32

33

Use to

Auth only Verify funds availability and hold funds until the terminal receives a draft or capture transaction.

Adjust the date and time.

Date and time

Training mode Enable the terminal to operate in Training mode. Training mode enables you to perform all financial transactions including settlement but does not affect the live batch. The text ***TRAINING MODE*** prints on all receipts and the signature line is omitted.

Open, close, or print a tab transaction.

Open/Close/Print tabs

Journal search by invoice number

Review a specific transaction. Information displayed for review is invoice number, type of transaction, amount, approval code, PAN, sequence number, date, and time. Voided transactions and reversals are also displayed.

Shift

Speed dial configuration

Receipt text

Reset and increment shift number.

Program memory dialing in the terminal.

Add 40-characters of text on the receipt. This information appears as the

4th header line on the receipt. Initialization does not erase this text.

Prints the available host list table.

Print available host list

Print acquirer table

Prints the acquirer table.

Settlement status Provide summary information of the last settlement attempt on all acquirers: n n

Acquirer name, method of transmission, response code, date, time, and batch number

Sale items and amount n n

Refund items and amount

Current attempt number, response code, date, and time n

Response text from the host

Business day report

Dial the LYNK host for the retrieval of daily debit totals.

Toggle card swipe

Swipe the card through the S7C PIN pad instead of the terminal. This configuration enables a card swipe to occur at the S7C at the time of the transaction. If the customer decides to swipe the card at the terminal, press

Function 3 + 1 + ENTER

to indicate the swipe is at the terminal.

PIN pad software revision

View the version of the PIN pad software on a S7, S7C, S8, or ICE terminal.

Merchant controls Perform a Batch Inquiry and a Batch Release.

N

OTE

: Supported in the HOSTNBD module only.

2-6



Batch Functions



Function key

Name

48

49

61

43

44

45

34

35

37

38

42

46

47

62

65

71

72

73

74

75

Host totals

Host totals

Clear totals

Gift card

EBT transaction

Use to

Dial Concord and FNBC for host totals.

Dial designated host for totals.

Clear store and or terminal totals for the ABNCS host.

Initiate a gift card transaction.

Initiate an electronic benefit transfer (EBT) transaction for cash benefits and food stamps. You can also select

E-Mail

for EBT transactions.

Initiate an offline EBT transaction.

Initiate an EBT refund transaction.

Pre-authorize an electronic ACH check.

Offline EBT

Refund EBT

Pre-authorize

ACH check

ACH check refund

Gift card activation

Check card

ACH check

Tip discount setup

Cancel last debit transaction

Mail/phone transaction

Enable/disable printer

Reprint last receipt

Reprint receipt

Card verification

Balance inquiry

Initiate an electronic ACH check refund.

Activate gift cards.

Perform check card transactions.

Perform ACH check transactions.

Establish discount percentage to apply to the tip.

Cancel the last debit transaction in the current batch only. Supported by

SPS only.

Initiate a mail/phone transaction. Supported in the Hypercom, VisaNet, and Wells Fargo host modules only.

Enable or disable the printer without reinitializing the terminal.

Reprint the last merchant or customer financial receipt.

Reprint a specific receipt. Use the invoice number to select a merchant or customer receipt.

Pre-authorize transaction amounts. This process enables card validation before processing financial transactions.


N

OTE

: You can also select Card Verify for card verification. You can block a card from card verifications.

Enable an cardholder to ascertain the balance available in the credit card account.



Chapter 2



Function key

Name

76

77

78

79

81

82

83

84

85

86

89

90

91

92

93

94

95

Use to

Debit

Server log-on/logoff

Initiate a debit transaction.

Log a server on or off. The terminal supports up to 100 servers.

Server Table

Terminal journal reports

Print or delete all logged-on servers.

Print a (1) Till, (2) Server/Cashier, (3) Audit, (4) Summary, or (5) Tab report. For Multiple Host Standard, the acquirer name appears on all reports. The Audit report prompts for the host number. If you enter 00 for the host number, a complete journal report prints.

N

OTE

: Count = number of transactions for the specified issuer.

Net column = sum of all issuer transactions.

Initiate a phone card transaction.

Phone card transaction

Printer test Test the printer connection to the terminal. A receipt prints with alpha numeric characters of different font sizes. Firmware information also prints on the bottom of the receipt.

Display test

Keyboard test

Test the display. The terminal will display all graphics and screens available on your terminal.

Test the keyboard. The terminal displays the column and row of the key pressed.

Auto Batch Settle Auto Close times for each host at the terminal level.

Check reader test Test the check reader or scanner. Terminal prompts to swipe a check through attached check reader or scanner. MICR data is displayed when check is successfully read. This function works for Magtek check reader,

Magtek check scanner, and RDM check scanner.

Card read test Test the terminal card reader. The terminal prompts Read Card Now.

Swipe the card. The terminal displays Tracks 1 and 2.

Password change Change the current password. Initialization overwrites this change. To change the password, type the old password, followed by the new one.

Software name and revision

Request program load

Enable a fixed display of the software name, release, subrelease letter, download release, and boot program name.

Request a download of the program.

Logon Log the terminal on to the host to request the encrypted working keys for the PIN pad.


PIN pad test Test the communication between the terminal and PIN pad and view the software version or the DUKPT key serial number.

Network statistics Review the number of data transmission and reception errors for the terminal.

2-8



Batch Functions



Function key

96

97

98

Name

Response time monitor

Local programming for

Check Reader

Port, Password

Protection,

Dialing options, and Tip Assist

Communication configuration

Use to

Review the terminal-to-host response-time statistics. The terminal displays four time windows and the number of transactions for each window.

You can perform Local programming at the terminal level. You can enable or disable: n

Select Check Reader Port:

– RS232

– PIN

– Default n

Password protection for:

– Void

– Refund

– Adjust

– Reports

– Offline n

Dialing options for:

– Handset

– Toll

– Memory (fast)

– Referral n n

Tip Assist for:

– Suggested tip percentage #1



Truncate PAN n n

Truncate reports

Disable 2nd receipt

Enable or disable the display of additional information during the communication processes and change the line type. The additional displays are Waiting For Line, Training Modem, Dialing Now, and Waiting

For Answer. The line types are leased, LAN, or dial. Select line modes; leased, dial, LAN 4800, LAN 19200, and CU Address.



Chapter 2



Function key

Name

99

Maintenance

Use to

The password for Function 99 is 028510. The program functions available are:

9: Clear:

Type 1: Everything - Clears all Init tables, cashiers, and setup

Type 2: Batch - Clears batches only

Type 6: Reversals - Clears reversals only

31: Auto-Test:

Selects the number of times to run the auto-test. A value of 0 runs the test continually.

32: A-Test Ans:

Displays the results of the Auto-Test.

96: Available Host Report:

Prints the hosts available in the Comms module.

97: Acquirer Table Report:

Prints the information contained in the

Acquirer Table of Term-Master.

98: TxRx Buffer Report:

Prints the contents of the Transmit and Receive

Buffer.

99: Init Table Report:

Prints contents of Init Table (Hex memory dump).

Finding a Transaction: Function 21

The Find function a recalls specific transaction by the invoice number. After you press

Find

, the terminal requests an invoice number. When it locates the invoice number in the current batch, the terminal enters Batch Review mode and displays the specified transaction.

2-10



Batch Functions


Adjusting the Tip

Use Tip Adjust to alter a transaction amount contained in the open batch of the terminal. Be cautious when performing this transaction because additional amount are not sent to the host for authorization, and a receipt is not printed. The invoice number reflected on the receipt is required for this transaction.

The Adjust Allowed option must be enabled in Term-Master.

Step-by-Step

To Void a transaction in the current batch:


1


2

3

4

5

Action

Press the

Adjust

key.

[DATE] [TIME]

ADJUST

ENTER PASSWORD

----

[DATE] [TIME]

ADJUST

ENTER INVOICE NUMBER

------

[DATE] [TIME]

ADJUST

YES OR NO?

XXXXXX

Type the password, then press

ENTER

.

If you do not want to void the transaction amount, press

NO

. Otherwise, press

YES

.

To adjust, press

YES

.

To cancel this transaction, press

TOTAL $XX.XX

CORRECT? YES OR NO

To adjust the total, press

NO

.

If the total is correct, press

YES

.

NO

.

6

TOTAL $XX.XX

NEW AMOUNT? $XX.XX

Type the new amount, then press

ENTER

.

7

8

TOTAL $XXX.XX

CORRECT? YES OR NO?


Verify that the total is correct, then touch

YES

.

The adjustment is complete.

If the amount is not correct, press

NO

and return to step 5.

If you wish to adjust another transaction, return to step 3.

If you are finished adjusting, press CANCEL. The terminal displays the Idle prompt.



Chapter 2


Voiding a Transaction

Use Void to cancel a transaction that is currently captured in the terminal batch. The voided transaction does not appear on the cardholder credit card statement.

Step-by-Step

To Void a transaction in the current batch:


1


2

3

Action

Press the

Void

key.

[DATE]

VOID


------

[DATE] [TIME]

Enter the invoice number, then press

YES

.

XXXXXX

CORRECT?

[TIME]

$XX.XX

YES OR NO

If you do not want to void the transaction amount, press

NO

. Otherwise, press

YES

.

SALE


[CARD]

[CARD]

DIALING NOW

SALE


PROCESSING NOW

[CARD] OFFL



N

OTE

: The voided transaction remains in the transaction log, but it has a voided marker.

You can view the transaction but not alter it.

2-12



Batch Functions


Reviewing a Transaction

Use Transaction Review to display and review the details of a transaction contained in the open batch.

Within batch review you can void, adjust, or reprint the displayed transaction.

N

OTE

:

You can also access this function by merchant

Function 1

, and pressing or touching

Enter

.

Step-by-Step

To review a transaction:


1


2

3

Action

Press

Review

.

[DATE] [TIME]

REVIEW

ENTER PASSWORD

----

[DATE] [TIME]


ENTER

.

REVIEW

INV.#: 990008

SALE-$XXX.XX

APPROVAL XXXXXX

[CARD NUMBER]

[TRANS DATE] [TRANS TIME]

SEQUENCE NO: XXXXXX

HOST: HYPERCOM

Press the

backspace

(

←) key to scroll through the transactions.

Press CANCEL to exit the function and return to the Idle prompt.



Chapter 2


Performing a Batch Log Number and Host ID Number

Inquiry

Use Batch Log Number and Host ID Number Inquiry to review the current batch number and the identification number assigned to each host.

N

OTE

:


Function 8

, and pressing or touching

Enter

.

Step-by-Step

To perform a batch log number and host ID number inquiry:


1


2

3

4

Action

Press

Function + 8 + ENTER

.

[DATE] [TIME]

BATCH

ENTER PASSWORD

----

[DATE] [TIME]

BATCH

HOST CURRENT BATCH

01 HYPERCOM 000001

Type your password, then press

ENTER

.

Press the

CLEAR

key and the

ENTER

key to scroll through the transactions.


Touch

CANCEL

to exit the function and return to the Idle prompt.

[DATE] [TIME]

2-14



Batch Functions


Reviewing the Batch: Function 1

Use Batch Review to display and review the details of a transaction contained in the open batch. Within batch review you can void, adjust, or reprint the displayed transaction.

The review begins with the most current transaction. You toggle through the screens by pressing the

backspace

(←) key. Step through the batch by pressing YES to move forward and NO to move backward.

Restaurant transaction contain the following five screens of information: n

Invoice number, transaction type (SALE, DEBIT or voided [TRANS]), and amount.

n

Invoice number and Server or Cashier Number if Server Processing is enabled.

n

Tip amount and Approval Code used for the transaction.

n

Card account number and Sequence Number for the transaction.

n

Date and time of the transaction.

Retail transaction contain the following four screens of information: n

Invoice number, transaction type, and amount.

n

Invoice number and Approval Code.

n

Card account number, date, and time.

n

Sequence Number for the transaction.

Step-by-Step

To perform a Batch Review:


1


2

3

[DATE] [TIME]


REVIEW

INV.#: [INVOICE]

[TRANS] $XX.XX

Action

Press the

Review

key. If you enabled Server processing, the terminal requests a server number.

N

OTE

: By entering the number of a server currently logged on, you can review the transactions performed only by that server.

Press ENTER to bypass the server entry.

The terminal then allows you to review all transactions in the current batch.

Enter a server number and press ENTER or press

ENTER without a server number to review the entire batch. The terminal displays the first review screen.

Press the backspace (

←) key. The terminal displays the second review screen.



Chapter 2



4

5

6

7

8

Action

INV.#: [INVOICE]

SERVER #

TIP $XX.XX

APPROVAL 000000

24680045009988757744

SEQUENCE NO.: 000017

[DATE]

START OF BATCH:

END OF BATCH:

[TIME]

XXXXXX

Press the

backspace (

←) key. The terminal displays the third review screen.


←) key. The terminal displays the fourth review screen.

N

OTE

: The card number can have up to 20 digits.


←) key. The terminal displays the fifth review screen.

The

backspace (

←) key scrolls through the five displays for a given transaction until you press either ENTER or CLEAR.

Pressing ENTER advances to the next transaction or the start of the batch. Pressing CLEAR moves back to the previous transaction.

If you miss the desired transaction and reach the beginning of the batch, the terminal displays this prompt for a short duration.

XXXXXX represents the batch number of the current batch. Press CLEAR to display previous log entries.

Press the Cancel key to return to the Idle prompt.

XXXXXX

2-16



Batch Functions


Reviewing the Totals

Use this function to display the number of transactions and the total amount within the batch.

Step-by-Step

To display transaction totals:

Step

1

2

3

4



[DATE] [TIME]

TOTALS

09 SALES $XX.XX

01 REFUND $XX.XX

00 ISSUES $XX.XX

[CARD] TOTALS

09 SALES $159.05

[CARD] TOTALS

02 REFUND $32.00

NO MORE TOTALS

Action

Press the

Totals

key.

The terminal scans the batch.

The terminal displays the total for all of the sales in the current batch.

Press the

backspace

(

←) key to toggle between displays of net refund totals and net sales totals.

Press

ENTER

to review the net sales for the first card issuer.

The terminal displays totals only for the card issuers used.

Press the

backspace

(

←) key to toggle between displays of net refund totals and net sales totals for each card issuer.

Press

ENTER

to review the net sales for the next card or press

CLEAR

to review previous card totals.

When the terminal displays the last card total, pressing

ENTER

results in the terminal displaying the following prompt.

Press the

Cancel

key to return to the Idle prompt.



Chapter 2


Performing a Settlement

Use Settlement to transmit the batch totals to the host for end-of-day processing.

Step-by-Step

To perform a settlement:


1


2

3

4

Action

Press

Settle

.

[DATE]

SCANNING BATCH

PLEASE WAIT

[TIME]

SETTLE

ENTER PASSWORD

SETTLE

HOST NUMBER

--

[DATE] [TIME]

Type your password, then press

ENTER

.

Type the specific host number or press 0 for all hosts, then touch or press

ENTER

.

The terminal scans the batch for totals.

N

OTE

: The Confirm Batch totals field in Term-

Master must be enabled for this function.

5

SALES TOTAL $XX.XX


The terminal displays the sales total. If the total is correct, touch or press

ENTER

.

If the sales total is incorrect, touch

NO

. Check the batch listing for any discrepancies and return to step 1.

2-18



Batch Functions


Viewing the Settlement Status: Function 29

To view the Settlement Status, press the key sequence Function + 2 + 9 + ENTER. Settlement Status displays five pages for each host as shown below. To see the settlement status of another host, use the ENTER or CLEAR keys. To see the next page for the current host, use the Backspace (

←) key. The

Settlement Status report is printed if you select ENTER at the initial PRINT REPORT prompt.

Terminal display Field Description

HOST [METHOD RR]

[YY/MM/DD HHMM] [B#]

SALE ITEMS

AMOUNT

REFUND ITEMS [COUNT]

AMOUNT

ATTEMPT #

[COUNT]

[$AMT]

[$AMT]

RESP[RR]

[YY/MM/DD HHMM]

[HOST]

[METHOD]

[RR]

Host name

Settlement type: Manual, Auto, Group, Never

Response code

[YY/MM/DD HHMM] Settlement date and time

[B#] Batch #

[COUNT]

[$AMT]

Transaction count

Sale total

[COUNT]

[$AMT]

Transaction count

Refund total

ATTEMPT #

RESP [RR]

Number of settlement attempts

Response code

[YY/MM/DD HHMM] Settlement date and time

HOST TRANSMIT TEXT

HOST TRANSMIT TEXT






C h a p t e r 3

Report Functions

The chapter describes step-by-step instructions for performing reprint and report functions.

Printing a Summary Report

The Summary report prints a summary report of all transaction totals by the issuer.

N

OTE

:


Function 79

.

Step-by-Step

To print a Summary report:

Step

1

2

3

4



Action

Press the

Reports

key.

[DATE] [TIME]

3-AUDIT +

4-SUMMRY

5-HISTORY

6-PERFORM

REPORTS

Press

4

, then press

ENTER

.


ENTER

.

ENTER PASSWORD

REPORTS

SCANNING BATCH

PLEASE WAIT


The terminal prints the report, then returns to the

Idle prompt.

PRINTING

PLEASE WAIT


Chapter 3


Printing an Audit Report

The Audit report prints all transactions in the current batch.

N

OTE

:


Function 79

.

Step-by-Step

To print an Audit report:


1


2

3

Action

Press the

Reports

key.

[DATE] [TIME]

3-AUDIT +

4-SUMMRY

5-HISTORY

6-PERFORM

Press

3

, then press

ENTER

.

REPORTS


ENTER

.

ENTER PASSWORD

4

PRINT LIST

HOST NUMBER

--

DATE] [TIME]

PRINT LIST

PRINTING

PLEASE WAIT

[DATE] [TIME]

Type the desired host number, then press

ENTER

.

N

OTE

: To print all of the host reports, type

00

, then press

ENTER

.


Idle prompt.

3-2



Report Functions


Printing a Batch History Report

The Batch History report prints a report of all transaction totals by the host.

N

OTE

:


Function 79

.

Step-by-Step

To print a Batch History report:

Step

1

2

3



[DATE] [TIME]

3-AUDIT

4-SUMMRY

5-HISTORY

6-PERFORM

REPORTS

Press

5

, then press

ENTER

.


ENTER

.

ENTER PASSWORD

Action

Press the

Reports

key.

Select the desired host, then press

ENTER

.

4

01-HYPERCOM

02-VISAK

03-SIGCAP

04-CHECKS

5

START DATE

‘

ENTER DATE MMDDYY

SCANNING BATCH

PLEASE WAIT

Type the desired start date in a Month, Day, and

Year format, then press

ENTER

.



Idle prompt.

PRINTING

PLEASE WAIT



Chapter 3


Printing a Performance Report

Use Performance Report to print or reset performance details of selected, or all acquirers. Only swiped cards and manually entered PAN transactions are calculated in the report. The performance results are:

MANUALS - Number of manually PAN entered transactions

SWIPES - Number of card swipe transactions that were entered

APPROVALS - Number of MANUAL and SWIPE transactions that were approved

DENIALS - Number of MANUAL and SWIPE transactions that were denied

DISCONNECTS - Number of times transactions were stopped when terminal lost connection to host

USER ABORTS - Number of times user aborted transactions

N

OTE

:


Function 79

.

Step-by-Step

To print a Performance report:


1


2

3

4

Action

Press the

Reports

key.

[DATE]

TRANS PERFORMANCE

1=PRINT

2=RESET

[TIME]

3-AUDIT +

4-SUMMRY

5-HISTORY

4-PERFORM

REPORTS

ENTER PASSWORD

Press

6

, then press

ENTER

.


ENTER

.

Press

1

.

N

OTE

: To reset the performance statistics, press

2

.

5

00-ALL

01-HYPERCOM

02-VISAK

04-AMEX --

Select the desired host, then press

ENTER

.

N

OTE

: To select all host, press

00

, then press

ENTER

.

PRINTING

PLEASE WAIT


Idle prompt.

3-4





Reprint Functions

The Reprint function prints a copy of a receipt for a transaction in the current batch.

Reprint Last Receipt: Function 72

Step-by-Step

To reprint the last receipt:


1


2

[DATE]

1-MERCHANT RECPT

2-CUSTOMER RECPT

[TIME]

Action

Press the key sequence

Function + 7 + 2 +

ENTER

.

Press

1

or

2

for the receipt you want, then press

ENTER

.

PRINTING

PLEASE WAIT

The printer prints a receipt for the last transaction, then the terminal returns to the Idle prompt.


REPRINT COMPLETE



Chapter 3


Reprint Receipt by Invoice Number: Function 73

Step-by-Step

To reprint the receipt by invoice number.


1


[DATE] [TIME]

2

REPRINT INVOICE


Action

Press the

Reprint

key.

Enter the invoice number for the transaction to be reprinted, then press

ENTER

.

3



PRINTING

PLEASE WAIT

Press

1

or

2

for the receipt you want, then press

ENTER

.

The printer prints a receipt for the last transaction.



3-6





Reports: Function 79

Terminal journal reports prints one of four reports. n n n n

Audit report (report 3): prints all transactions in the current batch

Summary report (report 4): prints a summary report of all transaction totals by the issuer

History report (report 5): prints all transactions in the current batch performed by the specified cashier/server

Perform report (report 6): prints a summary of all open tabs

This function can be password protected. See Chapter 4, "Access Control" to enable or disable

password protection.






C h a p t e r 4

Terminal Functions

The Merchant Functions enable several types of terminal and transaction-related operations. The most common merchant functions appear on single keys, simplifying the user interface.

This chapter describes step-by-step instructions for performing merchant functions.

Initialization Options

The terminal receives its terminal options from the initialization host. These options determine the general procedures and data entry prompts. Terminal profiles refers to the set of options the terminal downloads from the host (Term-Master Suite).

For example, initializing the terminal with specific restaurant options, such as Tip Processing and

Server Processing, implements restaurant processing. Some additional profile options include: n n n n

Password protection

Security features such as:

– Verify last four PAN digits

– Mod 10 PAN check

Debit processing such as:

– Signature not required

– *** No refunds allowed

Till processing n n n n n n n n

Customer PIN entry required

Cash back

Print receipt

Printer support

PIN pad support

Adjustment allowed

Product descriptor codes

Invoice number

Some of the options can require additional data entry steps.

As you or a customer swipes the card through the magnetic card reader, or as you enter the PAN

(personal account number) manually, the terminal selects the transaction type and displays the name entered in the initialization options for the card range.


Chapter 4


Training Mode

When Training Mode is enabled, the terminal simulates all transaction types and functions. The terminal settles transactions as if it were a live terminal.

Enabling/Disabling Training Mode: Function 12

Follow this procedure to enable or disable Training Mode.

Step-by-Step

To enable Training Mode:


1

2

3

4


Action


Function + 1 + 2 +

ENTER

.

[DATE] [TIME]

TRAIN MODE

ENTER PASSWORD

Enter the password and press

ENTER

.

Press

YES

to select Training Mode.

SWITCH TO TRAIN MODE

YES OR NO?


***TRAINING MODE***

The Training Mode screen appears.

Step-by-Step

To disable Training Mode:


1

2

3

4

Action


***TRAINING MODE***

TRAIN MODE

ENTER PASSWORD

LEAVE TRAINING MODE

YES OR NO?

At the Training Mode prompt, press the key sequence


.

Enter the password, then press

ENTER

.

Press

YES

to leave Training Mode.



[DATE] [TIME]

4-2



Terminal Functions


Accessing Merchant Functions

The Merchant Functions enable several types of terminal and transaction-related operations. The most common merchant functions appear on single keys, simplifying the user interface. However, you access less common functions only through a Function + xx + ENTER combination key sequence.

N

OTE

:

The xx in the combination key sequence is a numeric value.

Open Tab: Function 20,1

Use the Open Tab function to open tabs. This function is only available while processing transactions in restaurant mode.

Step-by-Step

To open a tab:

Step Terminal display Action

1



Function + 2 + 0 +

ENTER

.

2

3

4

5

6

[DATE]

1-OPEN TAB

2-CLOSE TAB

[TIME]

+

Press

1 + ENTER

to open a tab.

OPEN TAB


[CARD] OPEN TAB



If you enabled server processing, the terminal prompts for a server number.

Enter the base amount, then press

ENTER

.

[CARD]

BASE AMOUNT

OPEN TAB

$XX.XX

TOTAL

CORRECT? $XX.XX

YES OR NO

[CARD] OPEN TAB

Verify the invoice total. Press

YES

if correct. If the invoice amount is incorrect, press

NO

, adjust the amount, then enter the correct amount.

The terminal dials out for authorization.

[CARD]

DIALING NOW

OPEN TAB

The terminal waits for authorization.

PROCESSING NOW

[CARD] OPEN TAB

The tab is successful, authorized with an approval code from the host.

The terminal prints the Merchant receipt.

APPROVAL XXXXXX



Chapter 4


Close Tab: Function 20,2

Use the Close Tab function to close and adjust existing open tabs.

Step-by-Step

To close a tab:


1


2

3

4

5

6

7

8

Action



.

[DATE] [TIME]

1-OPEN TAB+

2-CLOSE TAB

CLOSE TAB

ENTER PASSWORD

Press

2 + ENTER

to close a tab.

CLOSE TAB


--


[CARD] CLOSE TAB

CORRECT? $XX.XX


ENTER

.

N

OTE

: This is an optional prompt.

If you enabled server processing, the terminal prompts for a server number.

By entering the number of a server currently logged on, you can adjust transactions performed only by that server. If you enter an invoice number of another server, the terminal displays INVOICE NUMBER MISSING.

Press

ENTER

to bypass the server entry and adjust any transaction in the batch.

Enter the invoice number of the open tab you want to close, then press

ENTER

.

Press

YES

to close the tab or

NO

to keep it open.

YES OR NO

TOTAL

CORRECT? $XX.XX

YES OR NO



CORRECT: YES OR NO

[CARD] CLOSE TAB

Verify the invoice total. If correct press

YES

. The

Merchant receipt starts printing.

If the invoice total is incorrect press

NO

, enter a new base amount and tip amount, then verify the total again.

The terminal updates the transaction and briefly displays this prompt.


Press

YES

to print the Customer receipt. Press

NO

to bypass this selection.

Press the

Cancel



4-4





Open Tab Report: Function 20,3

Use the Open Tab Report function to open tab reports.

Step-by-Step

To open a Tab Report:


1


Action


Function + 2 + 0 + ENTER.

[DATE] [TIME]

2

1-OPEN TAB

2-CLOSE TAB

3-TAB REPORT

[DATE]


[TIME]

Press

3 + ENTER

.

The terminal prints an open tab report then returns to the Idle prompt.

Local Options Selection

Use the following procedure to set local options.

Step-by-Step

To perform Local Options:

Step

1

2

3

4

5

6



Action


Function + 9 +7 + ENTER

.

[DATE] [TIME]

LOCAL PROG

LOCAL OPTIONS SELECT

ENTER PASSWORD

----

SCANNER PORT: DFLT

0-DFLT 1-RS232 2-PIN

VOID PASSWORD USED

YES OR NO?


ENTER

.

Enter the number of the reader port type, then press

ENTER

.

Press

YES

or

NO

.

REFUND PASSWORD USED

YES OR NO?

Press

YES

or

NO

.

ADJUST PASSWORD USED

YES OR NO?

Press

YES

or

NO

.



Chapter 4



7

8

9

10

11

12

13

14

15

16

17

18

19

REPORT PASSWORD USED

YES OR NO?

OFFLINE PASSWORD USED

YES OR NO?

MERCHANT PASSWORD USED

YES OR NO?

HANDSET DIAL ALLOWED

YES OR NO?

TOLL DIAL ALLOWED

YES OR NO?

MEMORY (FAST) DIAL

YES OR NO?

REFERRAL DIAL USED

YES OR NO?

SUGGESTED TIP%

1 - XX%

SUGGESTED TIP%

2 - XX%

SUGGESTED TIP%

3 - XX%

TRUNCATE PAN?

YES OR NO?

TRUNCATE REPORTS?

YES OR NO?

DISABLE 2nd RECEIPT

YES OR NO?


Action

Press

Press

Press

YES

or

NO

.

YES

or

NO

.

YES

or

NO

.

Press

YES

or

NO

.

Press

YES

or

NO

.

Press

YES

or

NO

.

Press

YES

or

NO

.

Enter the suggested tip percent, then press

ENTER

.


ENTER

.


ENTER

.

Press

YES

or

NO

.

Press

YES

or

NO

.

Press

YES

or

NO

.

Terminal returns to the Idle prompt.

4-6





Add Shifts by Increments: Function 22,1

Use this function to add numbered shifts to the terminal.

N

OTE

:

Shift Processing must be enabled in the terminal profile.

Step-by-Step

To add shifts by increments:


1

2


Action


Function + 2 + 2 +

ENTER

.

[DATE] S#

1-INCREMENTAL SHIFT

2-RESET SHIFT #

[TIME]

Press

1 + ENTER

to increment by one.



N

OTE

: The Idle display changes. S# indicates the shift number.

[DATE] S# [TIME]

Reset Shift Numbers: Function 22,2

Use this function to reset the work shift numbers. One shift remains active.

Step-by-Step

To reset Shift Numbers:


1

2


Action


Function + 2 + 2 +

ENTER

.

[DATE] S#

1-INCREMENTAL SHIFT

2-RESET SHIFT#

[TIME]

Press

2 + ENTER

to reset the terminal to one shift.



N

OTE

: S1 indicates one shift.

[DATE] S1 [TIME]



Chapter 4


Deployment: Function 0

Test Transaction tests communications and application-level connection to the host.

N

OTE

: This is a host-specific function.

Step-by-Step

To test a transaction:


1


2

Action



.

[DATE] [TIME]

TEST

HOST NUMBER

--

[DATE] [TIME]

Enter the Host number, then press

ENTER

.

TEST


DIALING NOW

TEST

The terminal waits for a response.

PROCESSING NOW

TEST

TRANSACTION COMPLETE

The terminal indicates the test transaction is successful.

Press the

Cancel


Terminal Reset: Function 3

Terminal Reset, Function 3, resets the terminal and initiates the terminal self-diagnostic tests. During reset, the terminal briefly displays the software name, revision level, download program initialization number, and memory status.

4-8





Keyboard Lock: Function 4

Keyboard Lock enables the user to lock the keyboard, preventing unauthorized access.

Step-by-Step

To perform a Keyboard Lock:


1


2

3

Action



.

[DATE] [TIME]

TERMINAL L O C K ?

CORRECT ? YES OR NO

Press

YES

.

C L O S E D

ENTER PASSWORD


To unlock the terminal, enter the current password, then press

ENTER

. If the password is incorrect, the display does not change. Pressing the

Cancel

key has no effect. The default password is 0000.

If the password is correct, the Idle prompt appears.

[DATE] [TIME]



Chapter 4


Term-Master Suite Help: Function 6

Use Term-Master Suite Help to obtain terminal diagnostic information.

Step-by-Step

To obtain Term-Master Suite help:


1


2

Action



.

[DATE] [TIME]

NMS CALL

Press

YES

to start the NMS call.

CORRECT ? YES OR NO

[DATE] [TIME]

NMS CALL

The terminal dials out to host.

DIALING NOW

NMS CALL

The terminal waits for a response.

PROCESSING NOW

NMS CALL

The call is successful, authorized with an approval code from the host.

APPROVAL XXXXXX

Toggle Card Swipe: Function 31

Function 31, Toggle Card Swipe, switches where the card swipe is used, from the S7C PIN pad or the terminal. The Term-Master Terminal Configuration Table downloads S7C support. This configuration allows a card swipe at the S7C at the time of the transaction. If the customer decides to swipe the card at the terminal, the operator enters Function 31 to toggle the swipe to the terminal.

4-10





Test Functions

This set of testing functions assures proper operation of the hardware. The following test functions produce displays and signals that indicate the status of terminal operation and assist in network testing: n

Printer test n

Display test n

Keyboard test n

Terminal card reader test n

PIN pad test

Printer Test: Function 82

Printer Test, Function 82, tests the terminal printer. When the key sequence Function + 8 + 2 + ENTER is pressed, the terminal prints a font table then returns to the Idle prompt.

Display Test: Function 83

Display Test enables the user to test the display. Two or four lines of 20 rectangles indicate that the display is functioning properly.

Step-by-Step

To perform a display test:


1


[DATE] [TIME]

Action


Function + 8 + 3 +

ENTER

. All segments should be active.

The terminal lights the 4 x 20 or 2 x 20 ASCII display.

Press the

Cancel




Chapter 4


Keyboard Test: Function 84

Keyboard Test enables the user to test the keyboard. The Shift and Paper keys are not included in the keyboard test.

Step-by-Step

To perform a keyboard test:


1


[DATE] [TIME]

Action


Function + 8 + 4 +

ENTER

.

KEYBOARD TEST

CANCEL TWICE TO END

As you press each key, the terminal sends out an audible key click and displays the column and row of the pressed key.

2

COL 03 ROW 01

CANCEL TWICE TO END

This display is the result of pressing the Function key.

Press the

Cancel

key twice to end the test.


[DATE] [TIME]

The Idle prompt is displayed.

4-12





Auto Settle Program: Function 85

Enables the user to pre-program auto settlement of all host batches resident in the terminal.

Step-by-Step

To perform an auto settle:


1

2

3


Action


Function + 8 + 5 +

ENTER

.

[DATE] [TIME]

PROG TIME

HOST NUMBER

--

[DATE] [TIME]

Enter the desired host number.

ENTER AUTOSETTLE TIME

XXXX

Enter the desired settlement time in 24-hour format, then press

ENTER

.


[DATE] [TIME]




Chapter 4


Terminal Card Reader Test: Function 89

The terminal reads the data encoded on Track 2.

Step-by-Step

To perform a terminal card reader test:


1


[DATE] [TIME]

2

READ CARD NOW

Action


Function + 8 + 9 +

ENTER

.

Swipe a known card through the card reader.

READ CARD NOW

541800100146153=8810

2

The card data appears.

Verify that the data shown on the card is displayed on the terminal.

Press the

Cancel


PIN Pad Test: Function 94

PIN Pad Test enables you to test the communication between the PIN pad and the terminal.

Step-by-Step

To perform a PIN pad test:


1


[DATE] [TIME]

Action


Function + 9 + 4 +

ENTER

.

PINPAD TEST

PASSED

Three beeps from the terminal indicate a failed test and the following display appears.

Press the

Cancel


PINPAD TEST

FAILED

4-14





Program Load: Function 92

Enables you to load software into the terminal.

Step-by-Step

To perform a Program Load:


1

2


Action


Function + 9 + 2 +

ENTER

.

[DATE] [TIME]

PROG. LOAD


Press

YES/ENTER

.

PROGRAM LOAD

CHECKING LINE

The terminal checks the phone line for a proper connection.

PROGRAM LOAD

WAITING FOR DIAL TONE

The terminal detects a proper phone line connection and is waiting to detect a dial tone.

PROGRAM LOAD

NOW DIALING

The terminal is dialing the NMS telephone number that was entered into the terminal in

Merchant Programming.

PROGRAM L0AD

WAITING FOR ANSWER

The terminal has dialed out and is waiting for an answer from the host.

PROGRAM LOAD

TRAINING MODEM

The terminal has made a connection and is communicating with the host.

PROGRAM LOAD

LOADING MEM 01 X X X X

PROG. LOAD

PROG. LOAD GOOD

PLEASE INITIALIZE

The terminal is downloading the software application from the host. Approximate time is 25 minutes.

The terminal has successfully downloaded the software application from the host.

After receiving the software application, initialize the terminal for the host to download the merchant profile.



Chapter 4


Terminal Software

The Terminal Software functions allow the merchant to verify the terminal software name, request

Term-Master to program the terminal using downloading, and display network transmission and receipt errors and response times.

S7, S7C, or S8: Function 32

With Function + 3 + 2 + ENTER, the terminal displays the PIN pad software revision.

Software Name and Revision: Function 91

Software Name and Revision allows a fixed display of the software name, release, subrelease letter, download release, and boot program name.

Step-by-Step

To view the software name and revision:


1


Action


Function + 9 + 1 +

ENTER

.

[DATE] [TIME]

MERCHANT FUNCTION

TSPOS7.07A

T7AEPRM410

DLL-00

700000011

Press the

Cancel


The following table describes the display panel fields.

Field

TSPOS7

07A

DLL-00

T7AEPRM410

700000011

Description

Program name

Program release

Download release number

Boot program name and release number

Profile ID

4-16





STAT Call: Function 95

Network Statistics enables the user to review the number of data transmission and reception errors for the terminal.

Step-by-Step

To view the network statistics:


1


[DATE]


TX-ERR

0000

Action


Function + 9 + 5 +

ENTER

.

[TIME]

RX-ERR

0000

The number of transmission and reception errors are displayed.

Press the

Cancel


Response Time Monitor: Function 96

Step-by-Step

To view transaction response times:


1


Action


Function + 9 + 6 +

ENTER

.

[DATE]

---08---16---45---90

0000 0000 0000 0000

[TIME]

The number of transmission for each response time are displayed.

Press the

Cancel


The top line of the display indicates response time windows in seconds. The bottom line indicates the number of transaction responses the respective windows have received.



Chapter 4


Access Control

These functions provide protection against unauthorized access. They provide utilities to change the password and enable or disable password protection for certain terminal operations. There are also provisions for limiting access to handset or telephone options.

Password Change: Function 90

Step-by-Step

To change the current password:


1


[DATE] [TIME]

2

ENTER PASSWORD

ENTER OLD PASSWORD

Action


Function + 9 + 0 +

ENTER

.

Enter the current password, then press

ENTER

.

3

ENTER PASSWORD

ENTER NEW PASSWORD


Enter the new password. You must enter four digits.

Verify that the desired password was entered, then press

ENTER

.


4-18





Reprint Functions

The Reprint function prints a copy of receipts for transactions in the current batch.

Reprint Last Receipt: Function 72

Step-by-Step

To reprint the last receipt:


1

2


Action


Function + 7 + 2 +

ENTER

.

[DATE]



PRINTING

PLEASE WAIT

[TIME]


Enter

1

or

2

, then press

ENTER

.

The printer prints a Merchant or Customer receipt for the last transaction.

The print completes, then the terminal returns to the Idle prompt.



Chapter 4


Reprint Receipt by Invoice Number: Function 73

Step-by-Step

To reprint the receipt by invoice number.


1


2

3

Action

Press the

Reprint

key.

[DATE]

REPRINT INVOICE




[TIME]

PRINTING

PLEASE WAIT


Enter the invoice number, then press

Enter

1

or

2

, then press

ENTER

.

ENTER

.

The printer prints a Merchant or Customer receipt for the last transaction.

The print completes, then the terminal returns to the Idle prompt.

4-20





Server/Cashier Functions

The T7 terminals support up to 100 servers and track the transactions of each server logged on. These functions allow you to access the server log.

Server/Cashier Logon/Logoff: Function 77

Step-by-Step

To perform a server or cashier logon or logoff:


1

2

3

4


Action


Function + 7 + 7 +

ENTER

. The terminal requires server identification.

[DATE] [TIME]

SIGNON/OFF

ENTER CASHIER NUMBER

Enter the Cashier Identification Number, then press

ENTER

. The terminal displays sign-off if the number is currently in use or sign-on if it is not.

Press

YES

.

SIGN-ON

SIGNON/OFF

Y or N


SIGNON/OFF

ENTER CASHIER NUMBER

The terminal completes the change.

The terminal waits for another change.

If you do not need to change another cashier’s status, press the

Cancel

key. The terminal returns to the Idle prompt.



Chapter 4


Server/Cashier Report/View/Clear: Function 78

Step-by-Step

To view or clear a server or cashier report:


1

2

3


Action


Function + 7 + 8 +

ENTER

. The terminal requests a password.

[DATE]


ENTER PASSWORD

[TIME]

1-RPT

2-VIEW

3-CLEAR


ENTER

. The terminal displays a list of three options.

Enter the number of the desired function:

1-RPT prints a report of the servers currently logged on

2-VIEW displays the same information on the terminal

3-CLEAR clears the log (logoff) of all servers.

The terminal returns to the Idle prompt when the selected operation is complete.

4-22





Comms: Function 98

Use the Comms function to enable or disable the display of additional information about the communication processes and to review the line type and LAN polling address.

Step-by-Step

To enable or disable communication information display:


1

2


Action


Function + 9 + 8 +

ENTER

.

[DATE] [TIME]

LOCAL CONF

LOCAL CONFIG. SELECT

ENTER PASSWORD


ENTER

.

3

ENH. DIAL MSGS

YES OR NO ?

4

5

0-LL 1-DIAL 2,3-LAN

CURRENTLY 01

CU ADDR

CURRENTLY 30


Press

YES

to select this option or

NO

to disable it.

The terminal displays the current communications line type followed by the current

LAN polling address.

Press

ENTER

.

Press

ENTER

.




Chapter 4


Date and Time: Function 10

Use the Date and Time function to set the date and time on the terminal. The terminal displays the time in 24-hour format (military time). If host based, the terminal receives the time and date as set at the host. In some cases, the host will send the time in standard 12-hour format.

Step-by-Step

To set the date and time:


1


[DATE] [TIME]

2

MM/DD/YY

ENTER DATE MMDDYY

Action


Function + 1 + 0 +

ENTER

.

Enter the current date, then press

ENTER

.

3

HH:MM

ENTER TIME HHMM

Enter the current time, then press

ENTER

.


4-24





Logon: Function 93

Log the terminal onto the host to request the encrypted working keys for the PIN pad.

Step-by-Step

To log on to the terminal:


1

2

3


Action


Function + 9 + 3 +

ENTER

.

[DATE] [TIME]

LOGON

ENTER PASSWORD

----

[DATE] [TIME]

LOGON

HOST NUMBER

--

[DATE] [TIME]

LOGON


ENTER

.

Enter the host number, then press


ENTER

.

DIALING NOW

LOGON


PROCESSING NOW

LOGON




Cancel




Chapter 4


Tip Discount Setup: Function 61

Establish discount percentages to apply to tips.

Step-by-Step

To setup tip discount:


1

2

3


[DATE]

TIP DISC.

00.00%

TIP DISC.

00.00%

Action


Function + 6 + 1 +

ENTER

.

[TIME]

VISA

0.00

MASTERCARD

0.00

Enter the desired discount percentage, then press

ENTER

, or press

ENTER

to skip the card type and proceed to the next card type.

Repeat for each desired card type.

When all of your changes are made, press the

Cancel


4-26





S7C PIN Pad Support

The Term-Master Terminal Configuration Table downloads the PIN pad model. T7Plus terminal supports the S7, S7C, and S8 PIN pads. You can configure the terminal to accept all card swipes at the PIN pad when using the S7C PIN pad. The terminal operator runs the transactions, such as refunds, that require a card swipe. For example, in a debit transaction, the operator presses the Debit key and asks the card holder to swipe the card.

N

OTE

:

The type of PIN pad used must be configured on the Terminal Configuration Table in Term-Master.

Step-by-Step

To configure the terminal for an S7C PIN pad:


1

2

3

4

5

6

Action


[DATE] [TIME]

SWIPE YOUR CARD

ISSUER

SALE AMOUNT

SELECT ACCOUNT

Perform

Function 31

on the terminal and ensure that the S7C PIN pad is selected as the PIN entry device.

See “Toggle Card Swipe: Function 31” on page

4-10 for instructions.

At the Idle prompt, swipe the card through the

PIN pad card reader. The S7C PIN pad displays this prompt.

The terminal accepts the card swipe at the Idle prompt by executing Merchant Function 31. This toggles the input of the card data acceptance from the S7C card reader to the terminal card reader. The S7C PIN pad does not accept a manual PAN entry. The terminal accepts manual entry only if you enable the Manual PAN option.

[CARD]

$0.00


ENTER

.

SELECT ACCOUNT appears on the PIN pad.

[CARD]

WAITING FOR PIN

PIN? $X.XX

[TRANS]

For debit transactions, the customer selects the account and WAITING FOR PIN appears on the terminal.

PIN? $X.XX appears on the PIN pad.

- - - - - - - - * * * *

The customer enters the PIN and presses

ENTER

on the PIN pad.

[CARD]

APPROVAL CODE

APPROVED

[TRANS]

XXXXXX

An incorrect PIN entry results in an error response, INVALID PIN, and displays a prompt,

REENTER PIN. The terminal remains online for two re-entry attempts. If both fail, the host declines the transaction and displays the message INCORRECT PIN. If the PIN is entered correctly, the following display appears, with an approval code from the host.

The PIN pad indicates successful approval.






C h a p t e r 5

Gift Card Functions

This section includes an overview of the procedures for gift card setup and usage.

Gift Card Overview

The T7Plus terminal supports gift card programs. Gift card programs allow customers to purchase a gift card with a stored monetary value for shopping at a merchant’s place of business. As customers use the gift card to purchase items or services from the merchant’s place of business, the value on the card is reduced by the amount of each sale.

There are six functions used to support gift card programs: Activate, Add Value, Sale, Refund,

Balance, Inquiry, and Transfer Balance. Some hosts may not support all of these functions. If a function is selected that is not supported by the host, the message ‘ERROR-WRONG TRAN’ is displayed.

Gift card receipts may be different for each host.

Gift cards cannot by swiped to initiate a transaction. You must enter the gift card screen to access the functions.

N

OTE

:

You can also access gift card functions with merchant Function 38.


Chapter 5


Performing a Gift Card Sale

Use this procedure to deduct funds from the customer’s gift card for purchase of merchandise or services at the merchant’s place of business.

Step-by-Step

To perform a gift card sale:

Step

1

2

3

Terminal response


Action



.

[DATE] [TIME]

1-ACTIVATE

2-ADD VALUE

3-SALE

4-REFUND

+

GIFT SALE

ENTER CARD NUMBER

-----------------------

Press

3

, then press

ENTER

.

Swipe the gift card through the card reader; or type the card number, then press

ENTER

.

4

GIFT CARD GIFT SALE

AMOUNT

----$XX.XX

[DATE] [TIME]

GIFT CARD

Type the transaction amount, then press


Enter

.

DAILING NOW

GIFT CARD


PROCESSING NOW

GIFT CARD GIFT SALE

The transaction is approved. The receipt finishes printing.

APPROVAL 123456

5-2



Gift Card Functions


Performing a Gift Card Refund

Use this procedure to refund funds, or add the approved amount, to a customer’s gift card from a previously approved transaction.

Step-by-Step

To perform a gift card refund:


1


2

3

5

6

Action



.

[DATE]

1-ACTIVATE

2-ADD VALUE

3-SALE

4-REFUND

[TIME]

+

Press

4

, then press

ENTER

.

GC REFUND

SWIPE GIFT CARD

-------------------------

[DATE] [TIME]

GIFT CARD

AMOUNT

GC REFUND

----$XX.XX

DATE] [TIME]


ENTER

.

Type the amount, then press

ENTER

.

GIFT CARD GC REFUND


GIFT CARD

DIALLING NOW

GC REFUND


PROCESSING NOW

GIFT CARD GC REFUND


APPROVAL XXXXXX



Chapter 5


Performing a Balance Inquiry on a Gift Card

Use this procedure to inquire the balance of funds on the gift card.

Step-by-Step

To perform a gift card balance inquiry.


1


Action



.

2

4

5

[DATE] [TIME]

1-ACTIVATE +

2-ADD VALUE

3-SALE

4-REFUND

5-BAL INQUIRY

6-TRF BALANCE

Press

Press

backspace

(

←) to view more options.

5

, then press

ENTER

.

BALANCE


------------------------

[DATE] [TIME]

GIFT CARD BALANCE


ENTER

.


DIALING NOW

GIFT CARD BALANCE


PROCESSING NOW

[RESPONSE]

AVAIL BAL:

TODAY:

$XX.XX

$XX.XX

The transaction is approved. The terminal displays the available balance and a receipt is printed listing the available balance.



[DATE] [TIME]

5-4





Activating a Gift Card

Use this procedure to activate a gift card for use and to place an initial amount of funds on the card.

Step-by-Step

To activate a gift card:


1

2

3

4

5

Action



.


[DATE] [TIME]

1-ACTIVATE

2-ADD VALUE

3-SALE

4-REFUND

+

GC ACTIV

SWIPE GIFT CARD

---------------------

[DATE] [TIME]

Press

1

, then press

ENTER

.


ENTER

.

Type the amount of funds to be placed on the gift card, then press

ENTER

.

GIFT CARD GC

ACTIV

AMOUNT $XX.XX

--------------------------

[DATE] [TIME]

GIFT CARD GC ACTIV

Swipe the gift card through the card reader; or type the card number, then touch

ENTER

.

SWIPE GIFT CARD

GIF CARD GC ACTIV


DIALING NOW



PROCESSING NOW



APPROVAL XXXXXX



Chapter 5


Adding Funds to a Gift Card

Use this procedure to add funds to a gift card that has already been issued and activated.

Step-by-Step

To add funds to a gift card:


1


2

3

Action



.

[DATE] [TIME]

1-ACTIVATE +

2-ADD VALUE

3-SALE

4-REFUND

SWIPE GIFT CARD

GC ADD VAL

Press

2

, then

ENTER

.

Swipe the gift card through the card reader; or type the card number, then touch

ENTER

.

4

GIFT CARD GC ADD VAL

Type the amount of funds to be added to the gift card, then press

ENTER

.

AMOUNT $XX.XX

5



DAILING NOW



PROCESSING NOW



APPROVAL XXXXXX

5-6





Transferring a Gift Card Balance

Use this procedure to transfer any positive fund balance from an old, or damaged, gift card to a new activated gift card

Step-by-Step

To add funds to a gift card:


1


2

3

Action



.

[DATE] [TIME]

1-ACTIVATE +

2-ADD VALUE

3-SALE

4-REFUND

5-BAL INQUIRY

6-TRF BALANCE

Press

backspace

(


Press

6

, then press

ENTER

.

4

5

GC TRNSFR

KEY IN OLD CARD

GC TRNSFR

SWIPE GIFT CARD

Type the card number from the old or damaged gift card, then press

ENTER

.

Swipe the new gift card through the card reader.

GIFT CARD GC TRNSFR


DAILING NOW



PROCESSING NOW



APPROVAL XXXXXX






C h a p t e r 6

Loyalty Card Functions

Loyalty Card Overview

The T7Plus terminal supports loyalty card programs. Loyalty card programs are designed to reward their respective customers for continuing to do business with them. The program allows customers to gain points for shopping at a merchant’s place of business. Points are gained based on the customer’s spending. Each loyalty host has their own types of programs, like discounts on future purchases or free products. The hosts maintains the value of the cards.

The financial transaction related to the accumulation and use of points is not linked to the loyalty transaction. An additional transaction, using a magnetic-striped loyalty card, is used for loyalty point management.

There are six functions used to support loyalty card programs: Accumulation, Issue, Redeem, Refund,

Balance Inquiry, and Transfer Balance. Some hosts may not support all of these functions. If a function is selected that is not supported by the host, the message ‘ERROR- WRONG TRAN’ is displayed.

Loyalty card receipts may be different for each host.

Loyalty cards cannot be swiped to initiate a transaction. You must enter the loyalty card screen to access the functions.

N

OTE

:

You can also access gift card functions with merchant Function 39.


Chapter 6


Issuing a Loyalty Card

Use this procedure to issue a loyalty card for use. Depending on the host, it may or may not put an initial value on the card.

Step-by-Step

To issue a loyalty card:

Step

1

2

3

4

Terminal response


Action



.

[DATE]

LOYALTY

[TIME]

1-ACCUMALATION

2-ISSUE

3-REDEEM

4-REFUND

+

LC ISSUE

SWIPE LOYALTY CARD

--------------------

[DATE] [TIME]

LC ISSUE

Press

2

, then press

ENTER

.

Swipe the loyalty card through the card reader; or type the card number, then touch

ENTER

.


LOYALTY

DIALING NOW

LC ISSUE


PROCESSING NOW

LOYALTY LC ISSUE


APPROVAL XXXXXX

6-2



Loyalty Card Functions


Redeeming Points from a Loyalty Card

Use this procedure to redeem points from a loyalty card.

Step-by-Step

To redeem points from a loyalty card:


1


2

3

4

Action



.

DATE] [TIME]

1-ACCUMALATION

2-ISSUE

3-REDEEM

4-REFUND

+

LOYALTY LC REDEEM


-----------------------

[DATE] [TIME]

Press

3

, then press

ENTER

.


ENTER

.


AMOUNT

----$XX.XX

[DATE] [TIME]


Enter the amount, then press


ENTER

.

LOYALTY

DIALING NOW

LC REDEEM


PROCESSING NOW



APPROVAL XXXXXX



Chapter 6


Refunding Points to a Loyalty Card

Use this procedure to refund points, or add the approved amount of points, to a customer’s loyalty card from a previously approved transaction.

Step-by-Step

To redeem points on a loyalty card:


1


2

3

4

Action



.

[DATE] [TIME]

1-ACCUMALATION

2-ISSUE

3-REDEEM

4-REFUND

+

LC REFUND


-------------------------

[DATE] [TIME]

Press

4

, then press

ENTER

.


ENTER

.

LOYALTY LC REFUND

AMOUNT

----$XX.XX

[DATE] [TIME]


Type the refund amount, then touch or press


ENTER

.

LOYALTY

DIALING NOW

LC REFUND


PROCESSING NOW



APPROVAL XXXXXX

6-4





Performing a Balance Inquiry on a Loyalty Card

Use this procedure to inquiry the balance of points on the loyalty card.

Step-by-Step

To perform a refund transaction:


1


2

3

[DATE]

1-ACCUMALATION

2-ISSUE

3-REDEEM

4-REFUND

5-BAL INQUIRY

6-TRNSFR BALANCE

Action



.

[TIME]

+

Press

backspace

(


Press

5

, then press

ENTER

.

4

BALANCE


----------------------

[DATE] [TIME]

Swipe the loyalty card through the card reader; or type the card number, then press

ENTER.


LOYALTY BALANCE

LOYALTY

DIALING NOW

BALANCE


PROCESSING NOW

LOYALTY BALANCE

AVAILABLE BAL $XX.XX

TODAY $XX.XX

The terminal displays the available balance.

LOYALTY BALANCE


APPROVAL XXXXXX



Chapter 6


Adding Points to a Loyalty Card

Use this procedure to add points to a loyalty card that has already been issued.

Step-by-Step

To add points to a loyalty card:


1


2

3

4

5

Action



.

[DATE]

1-ACCUMALATION

2-ISSUE

3-REDEEM

4-REFUND

[TIME]

Press

1

, then press

ENTER

.

LC ACCUM


------------------------

[DATE] [TIME]

LOYALTY LC ACCUM

AMOUNT

----$XX.XX

[DATE] [TIME]

Swipe the loyalty card through the card reader; or type the card number, then press

ENTER.

Type the amount, then press

ENTER

.


DIALING NOW


PROCESSING NOW





APPROVAL XXXXXX

6-6





Transferring a Loyalty Card Balance

Use this procedure to transfer any positive point balance from an old, or damaged, loyalty card to a new loyalty card.

Step-by-Step

To transfer points to a new loyalty card:


1


2

3

[DATE]

1-ACCUMALATION

2-ISSUE

3-REDEEM

4-REFUND

5-BAL INQUIRY

6-TRNSFR BALANCE

Action



.

[TIME]

+

Press

backspace

(


Press

6

, then press

ENTER

.

4

5

LC TRNSFR

KEY IN OLD CARD

-----------------------

[DATE] [TIME]

Type the old loyalty card number, then press

ENTER.

LOYALTY LC TRNSFR

Swipe the new loyalty card through the card reader.



LOYALTY

DIALING NOW

LC TRNSFR



PROCESSING NOW



APPROVAL XXXXXX






C h a p t e r 7

Check Services

Check Services Overview

The T7Plus terminal supports Draft Capture, Check Verification and Guarantee, Authorization, and

Debit functions. All terminal message formats are proprietary, and all protocols are async.

n n

RDM - models EC5003i and EC5004i

MagTek - MICRImage (RS232 w/V.34 modem)

Check Verification/Authorization

The merchant may provide a check authorization function. Data required for approval may involve check guarantee cards, driver license, MICR, check numbers, and others.

To initiate Check Authorization/Verification press the Check key. The terminal prompts for the required check guarantee data, determined by the initialization options. After you enter the appropriate check guarantee data, the terminal prompts for the sale amount and processing continues.


Chapter 7


Check Services Certification

Check services

ACCUCHECK

AmeriCheck

American Check Management

CCV (Computer Check Verification)

Check America

Check King

Check Network

Checkcare

Checkrite

Checktech

Checktronic

Checkway

Checkway

Cross Check

CSA (Credit Services of America)

ECP

Electro-check

Equifax (Telecredit)

First Check

Global Check

Global eTelecom

InstaCheck

JBS (NPC)

NCT (National Check Trust)

Nationwide Check Services

NCN

Table 7-1. Check services certification

Host module

Checkrite

JBS

Checktronic

JBS

Checkway

Telecredit

CSA

ECP

Telecredit

JBS

Telecredit

Telecheck

Telecheck

Check King

JBS

Checkcare

RMRS

Telecredit

JBS

Telecheck

RMRS/NCN

InstaCheck

JBS

Telecredit

Nationwide

RMRS/NCN

Paper

Yes

ACH

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

NDC Check Services NDCCHECK Yes

Imaging imagers/

Scanners

Yes

Yes

Yes

RDM

RDM

RDM and

MagTek

7-2



Check Services


Table 7-1. Check services certification

Check services

Nextrans

ACH Check

PCM, Inc.

Preferred Check

Preferred Check Services

Rocky Mountain Retail Systems

(RMRS) (Also called NCN)

Rocky Mtn (Ogden)

Secure Payment Systems

Select Check

Systems Techniques

Telecheck

TeleCheck B

TeleCheck ECA

Telecredit (Equifax)

TOTAL Check

ICS (International Check Service)

ValiCheck

Velocity Plus

Welcome America

World Check

XACT!

Host module

Nextrans

NPCACH

Telecheck

Telecredit

Telecredit

RMRS

Paper

Yes

Telecredit

Telecredit

Telecredit

Telecredit

Telecheck

Telecheck B

Telecheck

Telecredit

TOTALCheck

ICSACH

JBS

Telecredit

Telecheck

Telecheck

Telecheck

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

ACH

Yes

Yes

Yes

Yes

Yes

Imaging

Yes

Yes

imagers/

Scanners

RDM and

MagTek

RDM



Chapter 7


Performing an ACH Electronic Check Conversion

Transaction

During an Automated Clearing House (ACH) electronic check conversion transaction, the T7Plus terminal prompts for check data. The ACH Prior function is used for pre-authorized ACH transactions, similar to an offline transaction. The following prompts in Term-Master must be enabled: ACH Check

Prompt, ACH Prompt, and ACH Check Trans.

Step-by-Step

To perform an ACH electronic check conversion transaction:

Step

1

2

3

4

Terminal response Action

Press

Check

.


[DATE] [TIME]

ACH CHECK

STATE CODE

----

[DATE] [TIME]

ACH CHECK

ENTER MICR NUMBER

-------------------------

[DATE] [TIME]

Type the state code, then press

ENTER

.

Type the MICR number, then press

ACH CHECK

AMOUNT

----$XX.XX

[DATE] [TIME]

Touch ACH Check.

ENTER

.

5

6

ACH CHECK

ENTER CHECK ACCOUNT

-------------------------

[DATE] [TIME]

Type the checking account number, or run the check through the check reader, then press

ENTER

.

The following prompts vary depending on the ACH Check

Prompt field settings in Term-Master.

Type the transit number, then press

ENTER

.

ACH CHECK

ENTER TRANSIT NUMBER

--------------------------

[DATE] [TIME]

7

Type the check number, then press

ENTER

.

ACH CHECK

ENTER CHECK NUMBER

--------------------------

[DATE] [TIME]


[COMMS]

DIALING NOW

[COMMS]

PROCESSING NOW


APPROVAL

[RESPONSE]

123456

The transaction is approved. The merchant receipt finishes printing.

7-4



Check Services


Performing a Paper Check Verification (Authorization)

During a Paper Check Verification, or Authorization, the ICE terminal prompts for the required check guarantee data, which is determined by the Check Service field in Term-Master. Some examples of verification methods are check guarantee cards, driver’s license, and MICR check numbers. The following procedure describes a transaction requiring MICR information only. If a check reader is attached to the terminal, the Check Reader Attached option must be enabled in Term- Master. Contact your Client Services Manager for other verification prompts.

Step-by-Step

To perform a paper check verification:


1

2

3

4

5

6

Action

Touch Press Here for Menu on the terminal display.


[DATE] [TIME]

[MAIN]

New Trans

Reports

Setup

[NEW TRANS]

Sale

Force

Mail Order

More X

Batch

Terminal

Tests

Ì More X

Refund

Authorize

Card Ver

Ì X

ACH Check

[TRANS]

Paper

ACH Prior

[TRANS]

Enter Micr Number

Ì

X

XXXXXXXXXXXX

Clear Enter

[TRANS]

Amount

Ì

[CARD]

Clear

[COMMS]

Dialing now

X

$XX.XX

Enter

Touch New Trans.

Touch Check.

Touch Paper.

Type the MICR number located on the bottom of the check, or run the check through the check reader. Touch Enter on the terminal display, or press ENTER on the terminal keyboard.

The following prompts vary depending on the ACH Check

Prompt field settings in Term-Master.

Type the amount, then touch or press Enter. The merchant receipt starts printing.



[COMMS]

Processing now

APPROVAL

[RESPONSE]

123456

The transaction is approved. The merchant receipt finishes printing.

The terminal displays the Idle prompt.



Chapter 7


Setting the Check Reader Port

Use this procedure to set which port the check reader or imager is attached to on a terminal.

Step-by-Step

To set the check reader port:


1

2

3

4

[Press Here for Menu]

Swipe Customer Card

NEW TRANS

MENU

BATCH MENU

REPORTS

MENU

TERMINAL

MENU

[MAIN]

New Trans

Reports

Server

Setup

Ì More X

Batch

Terminal

Tab

Tests

[NEW TRANS]

Date

Terminal

Comms

Passwords

Card Reader

Chk Reader

Ì More X

Time

Printer

Dial

Speed Dial

Loyalty

Browser

[CHECK READER PORT]

Currently

RS232

PIN

X

RS232

Default

Action

Touch Press Here for Menu on the terminal display.

Touch Setup on the terminal display.

N

OTE

: Touch More, if necessary, to see the Inquiry selection.

Touch Chk Reader.

Touch the port where the check reader or imager is attached.

The terminal displays the Idle prompt.

7-6




C h a p t e r 8

Report and Receipt Samples

This chapter provides samples of receipts and reports in the 40-column format.

Sales Receipts

TERMINAL I.D.:

MERCHANT #:

VISA

4446661234567892

SALE

BATCH: 000001

DATE: OCT 25, 03

Credit Sale

(non-PAN Truncated)

HYPERCOM

2851 W KATHLEEN ROAD

PHOENIX AZ 85053

PHONE 602 504 5000

EXP.:

INVOICE:

TIME:

AUTH NO:

58961313

HYPERCOM

CSH: 1

12/03

194722

08:57

113272

TOTAL

$5.00

TERMINAL I.D.:

MERCHANT #:

DEBIT

************7892

SAL+CSH

BATCH: 000001

DATE: OCT 25, 03

Debit Sale

(PAN Truncated)

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000

SALE AMT

CASH BACK

SURCHARGE

TOTAL

EXP.:

INVOICE:

TIME:

AUTH NO:

58961313

HYPERCOM

CSH: 1

12/03

194723

09:00

42

$10.00

$2.00

$0.50

---------

$12.50

TESTCARD *** NO REFUNDS ALLOWED

SIGNATURE NOT REQUIRED

TERMINAL I.D.:

MERCHANT #:

EBT

************7892

EBT

FOOD BENEFIT

BATCH: 000001

DATE: OCT 25, 03

RRN: 102599090143

EBT Sale

(PAN Truncated)

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000

58961313

HYPERCOM

CSH: 1

EXP.:

INVOICE:

12/03

194724

TIME: 09:01

AUTH NO: *TEST*

TOTAL

SIGNATURE NOT REQUIRED

$20.00

X__________________________________________

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

(MERCHANT AGREEMENT IF CREDIT VOUCHER)

ADDITIONAL FOOTER LINE 1




MERCHANT COPY

X__________________________________________







MERCHANT COPY

X__________________________________________







MERCHANT COPY


Chapter 8


Debit Receipts

Debit with cash back and surcharge

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000

TERMINAL I.D.:

MERCHANT #:

DEBIT

*************7892

SALE + CASH

BATCH: 000001

DATE: OCT 25, 03

EXP.:

INVOICE:

TIME:

AUTH NO:

58961313

HYPERCOM

12/03

194722

08:57

113272

SALE AMT

CASH BACK

SURCHARGE

TOTAL

*** NO REFUNDS ALLOWED

9912000

$5.00

$10.00

$1.00

-------

$16.00

X__________________________________________

I AUTHORIZE THE TRANSFER OF FUNDS

FOR THE AMOUNT OF THIS TRANSACTION





MERCHANT COPY

Debit Sale

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000

TERMINAL I.D.:

MERCHANT #:

DEBIT

*************7892

DEBIT

BATCH: 000001

DATE: OCT 25, 03

EXP.:

INVOICE:

TIME:

AUTH NO:

58961313

HYPERCOM

12/03

194723

09:00

113272

TOTAL

*** NO REFUNDS ALLOWED

9912000

$12.50

X__________________________________________







MERCHANT COPY

Debit Refund

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000

TERMINAL I.D.:

MERCHANT #:

DEBIT

*************7892

DEBIT REF

BATCH: 000001

DATE: OCT 25, 03

EXP.:

INVOICE:

TIME:

AUTH NO:

58961313

HYPERCOM

12/03

194724

09:01

113272

TOTAL

***NO REFUNDS ALLOWED

9912000

-

$20.00

X__________________________________________







MERCHANT COPY

8-2 940365-005, rev. C

Report and Receipt Samples


EBT Receipts

Sale, Cash

TOTAL

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000

TERMINAL I.D.:

MERCHANT #:

EBT

************4797

EBT

CASH BENEFIT

BATCH: 000001

DATE: OCT 25, 03

EXP.:

INVOICE:

TIME:

AUTH NO:

58961313

HYPERCOM

SRV: 1

12/03

194722

08:57

113272

$14.75

Food Stamp

TOTAL

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000

TERMINAL I.D.:

MERCHANT #:

VISA

************4797

EBT

FOOD BENEFIT

BATCH: 000001

DATE: OCT 25, 03

EXP.:

INVOICE:

TIME:

AUTH NO:

58961313

HYPERCOM

12/03

194723

09:00

42

$12.50

Food Bal.

Cash Bal.

$xx.xx

$xx.xx

Food Bal.

Cash Bal.

$xx.xx

$xx.xx

Check Receipts

Drivers License, MICR Number

TERMINAL I.D.:

MERCHANT #:

HYPERCOM

RMS CERTIFICATION

CHECK SERVICE

ACHCHK

DL: **********0711 AR 030603

MICR: *******123T9

58961313

Drivers License, MICR, Check

TERMINAL I.D.:

MERCHANT #:

HYPERCOM

RMS CERTIFICATION

CHECK SERVICE

ACHCHK

DL: **********0711 AR 030603

MICR: *******123T9

CHECK: 7019

58961313

ACH CHECK

BATCH: 000001

DATE: APR 25, 03

TOTAL

INVOICE:

TIME:

AUTH NO:

000106

08:57

113272

$16.00

ACH CHECK

BATCH: 000001

DATE: APR 25, 03

TOTAL

INVOICE:

TIME:

AUTH NO:

000106

08:57

113272

$16.00

X__________________________________________







MERCHANT COPY

X__________________________________________







MERCHANT COPY

Hypercom Corporation 8-3

Chapter 8


Open Tab Receipt

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000

TERMINAL I.D.: 70000002

MERCHANT #: HYPERCOM

VISA

4446661234567892

OPEN TAB

BATCH : 00001

DATE: NOV 28, 03

SRV: 1

EXP.: 12/03

INVOICE: 992023

TIME: 12:20

$20.00

BASE

TIP

TOTAL

______________

TIP GUIDE

10%=$2.00 15%=$3.00 20%=$4.00





MERCHANT COPY

8-4 940365-005, rev. C



Close Tab Receipt

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000



VISA

4446661234567892

CLOSE TAB

BATCH : 00001

DATE: NOV 28, 03

SRV: 1

EXP.: 12/03

INVOICE: 992023

TIME: 12:20

$20.00

BASE

TIP

TOTAL

______________

TIP GUIDE

10%=$2.00 15%=$3.00 20%=$4.00





MERCHANT COPY


Chapter 8


Descriptors on Receipt

Descriptor

VISA

4446661234567892

SALE

BATCH : 00001

DATE: NOV 28, 03

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000



EXP.:

INVOICE:

TIME:

AUTH NO:

992023

$1.00

2/03

12:20

43

TOTAL

Food/Beverage

TEST CARD

X_______________________________________________








MERCHANT COPY

8-6 940365-005, rev. C



Gift Card Sale Receipt

GIFT HOST NAME

GIFT HOST NUMBER



GIFTCARD

1999988001000459

GIFT SALE

BATCH : 00001

DATE: NOV 28, 03

TOTAL

INVOICE: 992023

TIME: 10:17

AUTH NO: XXX0

$1.00






Chapter 8


Loyalty Card Redeemtion Receipt

LOYALTY HOST NAME

LOYALTY HOST NUMBER



LOYALTY CARD

4446661234567892

LC REDEEM

BATCH : 00001

DATE: AUG 24, 03

INVOICE: 992023

TIME: 07:35

AUTH NO: XX

REWARD BALANCE _________________





MERCHANT COPY

8-8 940365-005, rev. C



Training Receipt

TERMINAL I.D.:

MERCHANT #:

**** TRAINING MODE ****


PHOENIX AZ 85053

PHONE 602 504 5000

VISA

4446661234567892

SALE

BATCH: 000002

DATE: OCT 25, 03

EXP.:

INVOICE:

TIME:

AUTH NO:

58961131

58961131

12/03

994728

09:16

501606

TOTAL

TEST CARD

**** TRAINING MODE ****





MERCHANT COPY

$150.00


Chapter 8


Summary

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


TRANSACTION TOTALS

BY ISSUER OCT 25, 03

VISA

SALES

TOTAL

5

REFUNDS 0 -$0.00

5 $30.54

DEBIT

SALES

BASE

SURC

2

TIP

CASH

REFUNDS 0

TOTAL 2

$13.69

$0.50

$0.55

$2.00

3%

GRAND TOTALS

SALES 10

BASE

SURC

TIP

CASH

REFUNDS 0

TOTAL 10

$101.11

$0.50

$1.19

1%

$2.00

-$0.00

$16.74

$104.80

-$0.00

$104.80

8-10 940365-005, rev. C



Audit

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


AUDIT REPORT

0002

HYPERCOM

INV# TRANS

CARD NUMBER

CASHBK

194725 SALE

************7892

CASHR.

1

OCT 25, 03

58961313

AUTH

CARD TYPE

194726 SAL+CSH

*************7892

194727 SALE

************7892

TIP TOTAL:

CASH TOTAL:

TRANS TOTAL:

$5.00

$5.00

$5.00

$81.50

1

1

VIS

$12.00

47

DEB

$19.50

*TEST*

SALE

$50.00

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


TRANSACTION TOTALS

BY ISSUER OCT 25, 03

VISA

SALES

REFUNDS

TOTAL

GRAND TOTALS

SALES 3

BASE

SURC

CASH

REFUNDS

TOTAL

0

3

1

0

$12.00

-$0.00

1 $12.00

$76.00

$0.50

$5.00

$81.50

-$0.00

$81.50


Chapter 8


Cashier Audit

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


CASHR.AUDIT

TERMINAL

ALL ACQUIRERS

OCT 25, 03

58961313

INV# TRANS CASHR.

CARD NUMBER

CASHBK

194725 SALE

CASHIER : 1

************7892

1

194726 SAL+CSH

************7892

194727 EBT

************7892

1

$5.00

1

AUTH

CARD TYPE

TOTAL

113673

VIS

$12.00

47

DEB

$19.50

*TEST*

EBT

$50.00

CASH TOTAL:

$5.00

TRANS TOTAL:

DEBIT

SALES

BASE

SURC

CASH

REFUNDS

TOTAL

EBT

SALES

REFUNDS

TOTAL

1

0

1

GRAND TOTALS

SALES 3

BASE

SURC

CASH

REFUNDS

TOTAL

0

3

1

0

1

$81.50

TRANSACTION TOTALS

BY ISSUER

VISA

SALES

REFUNDS

TOTAL

1

0

OCT 25, 03

$12.00

-$0.00

1 $12.00

$14.00

$0.50

$5.00

$76.00

$0.50

$5.00

$19.50

-$0.00

$19.50

$50.00

-$0.00

$50.00

$81.50

-$0.00

$81.50

8-12 940365-005, rev. C



Cashier Summary

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


TRANSACTION TOTALS

BY ISSUER

CASHIER : 1

VISA

SALES 2

REFUNDS 0

TOTAL 2

OCT 25, 03

$10.00

-$0.00

$10.00

DEBIT

SALES

BASE

SURC

1

CASH

REFUNDS 0

TOTAL 1

EBT

SALES 1

REFUNDS 0

TOTAL 1

$10.00

$0.50

$2.00

$12.50

-$0.00

$12.50

$20.00

-$0.00

$20.00

GRAND TOTALS

SALES 4

BASE

SURC

CASH

REFUNDS 0

TOTAL 4

TIP TOTAL:

$2.00

CASH TOTAL:

TRANS TOTAL:

$2.00

$42.50

$40.00

$0.50

$2.00

$42.50

-$0.00

$42.50


Chapter 8


Cashier Unadjust

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


CASHR. UNADJ

ALL ACQUIRERS

MAR 17, 03

012345678901234

CASHIER : 1

INV# TRANS CASHR.

CARD NUMBER

TIP

065416 SALE

************7892

1

AUTH

CARD TYPE

TOTAL

675723

VIS

$1.10

TIP TOTAL:

CASH TOTAL:

TRANS TOTAL:

$0.00

$0.00

$1.10

TRANSACTION TOTALS

BY ISSUER

VISA

SALES

BASE

TOTAL

REFUNDS

TOTAL

1

0

1

$1.10

GRAND TOTALS

SALES 1

BASE

TOTAL

REFUNDS

TOTAL

0

1

$1.10

$1.10

-$0.00

$1.10

$1.10

-$0.00

$1.10

8-14 940365-005, rev. C



Till

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


TRANSACTION TOTALS

BY ISSUER

TILL :1

CASHIER :

MASTERCARD

SALES

REFUNDS

TOTAL

0

0

0

GRAND TOTALS

SALES 0

REFUNDS

TOTAL

0

0

$0.00

-$0.00

$0.00

$0.00

-$0.00

$0.00

Open Tab Report

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


OPEN TABS

000005

INV# TRANS SERVER

CARD NUMBER

TIP

990869 OPEN TAB 2

4446661234567892

NOV 20, 03

HYPERCOM

AUTH

CARD TYPE

TOTAL

44

VIS

$50.00


Chapter 8


Settlement Financial

TERMINAL I.D.:

MERCHANT #:

HYPERCOM

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000

58961131

1234567

BATCH: 000001

OCT 25, 03 09:18

SALES 3

REFUNDS 0

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000

$14520.20

-$0.00


TRANSACTION TOTALS

BY ISSUERS OCT 25, 03 09:18

VISA

SALES: 29 $14520.20

REFUNDS: 0 $-0.00

TOTAL: 29 $14520.20

GRAND TOTALS

SALES: 29 $14520.20

REFUNDS: 0 $-0.00

TOTAL: 29 $14520.20

8-16 940365-005, rev. C



Settlement-ERC (Successful)

MERCHANT #: 123456789012345

SIGCAP 58961131

AUG 24, 03 09:18

NOTIFICATION OF RECEIPT UPLOAD

APPROVAL

NUMBER OF RECEIPTS UPLOADED: 0114

Settlement-ERC (Unsuccessful)

MERCHANT #: 123456789012345

SIGCAP 58961131

AUG 24, 03 09:18

NOTIFICATION OF RECEIPT UPLOAD

BATCH TRANSFER, WAIT

NUMBER OF RECEIPTS UPLOADED: 0000

Receipt Upload Failed:

1) Please settle manually

2) If upload fails again, please contact

helpdesk.


Chapter 8


Server, Open Tab Report

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


OPEN TABS

000005

INV# TRANS SERVER

CARD NUMBER

TIP

990869 OPEN TAB 1

4446661234567892

NOV 20, 03

HYPERCOM

AUTH

CARD TYPE

TOTAL

46

VIS

$50.00

Server ID, Server Report

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


SERVER LOG-ON REPORT NOV, 20, 03

-------------------------------------------------------------------------

SRV: 2 SRV:1

SRV: 3

8-18 940365-005, rev. C



Reprint

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000



VISA

4446661234567892

SALE

BATCH : 00001

DATE: NOV 28, 03

BASE

TIP

TOTAL

EXP.: 12/03

INVOICE: 992023

TIME: 12:20

$20.00

$2.00

---------

$22.00

***DUPLICATE***

X____________________________________________








MERCHANT COPY


Chapter 8


Printer Test

HYPERCOM


PHOENIX AZ 85053

PHONE 602 504 5000


****************** NORMAL FONT ****************

ABCDEFGHIJ abcdefghij

UVWXYZ uvwxyz0123456789

KLMNOPQRST klmnopqrst

!"#$%$’()*+,-./:;<=>?@

[~]^_’{|}

NORMAL

DOUBLE

********************** THE END *****************

FTA10 Firmware Version:

FTA10106 -

981026

8-20 940365-005, rev. C


We Welcome Your Comments

Please fax this page with your comments to Hypercom Corporation at 602.504.4990.

Document Number: 940365-005, rev. C

1. In one word, how would you describe this guide? _____________________________________

2. How do you use this guide?

n n n

I read it from beginning to end.

I read only the sections that relate to my immediate needs.

I read only the sections that relate to my job.

3. Where do you usually look first to find information in this guide?

n n n

Table of contents

Index

Search through the pages until I find what I am looking for

4. How easily can you find information in this guide?

1

(Not easily)

2 3 4

5. How clear is the information in this guide?

1

(Not clear)

2 3 4

6. How easily can you follow the instructions described in this guide?

1

(Not easily)

2 3 4

7. How well did you understand the product before reading this guide?

1

(Not well)

2 3 4

8. How well do you understand the product after reading this guide?

5

5

5

5

(Very easily)

(Very clear)

(Very easily)

(Very well)

1

(Not well)

2 3 4 5

(Very well)

9. The best aspect of this guide is ___________________________________________________ .

10.The least useful aspect of this guide is ______________________________________________ .

Additional comments:







Document Number 940365-005, rev. C

T7

Plus

HyperWare Retail and Restaurant Software Manual, SPOS 07A

Printed in the USA


Hypercom T7Plus Product Manual

T7Plus

HyperWare Retail and Restaurant Software Manual

SPOS_07A

Table of Contents

List of Tables

Introduction

How This Book Is Organized

Guide Conventions

Transactions

T7Plus Terminal Overview

Transaction Summary

Financial Transactions

Terminal-Initiated Transactions

User-Initiated Transactions

Multi-Merchant Support

Offline or Forced Transaction

EBT Transactions

Additional Transaction Support

Batch Functions

Transactions

Supported Host

Function Keys

Finding a Transaction: Function 21

Adjusting the Tip

Voiding a Transaction

Reviewing a Transaction

Performing a Batch Log Number and Host ID Number

Inquiry

Reviewing the Batch: Function 1

Reviewing the Totals

Performing a Settlement

Viewing the Settlement Status: Function 29

Report Functions

Printing a Summary Report

Printing an Audit Report

Printing a Batch History Report

Printing a Performance Report

Reprint Functions

Reports: Function 79

Terminal Functions

Initialization Options

Training Mode

Accessing Merchant Functions

Test Functions

Terminal Software

Access Control

Reprint Functions

Server/Cashier Functions

Comms: Function 98

Date and Time: Function 10

Logon: Function 93

Tip Discount Setup: Function 61

S7C PIN Pad Support

Gift Card Functions

Gift Card Overview

Performing a Gift Card Sale

Performing a Gift Card Refund

Performing a Balance Inquiry on a Gift Card

Activating a Gift Card

Adding Funds to a Gift Card

Transferring a Gift Card Balance

Loyalty Card Functions

Loyalty Card Overview

Issuing a Loyalty Card

Redeeming Points from a Loyalty Card

Refunding Points to a Loyalty Card

Performing a Balance Inquiry on a Loyalty Card

Adding Points to a Loyalty Card

Transferring a Loyalty Card Balance

Check Services

Check Services Overview

Check Verification/Authorization

Check Services Certification

Performing an ACH Electronic Check Conversion

Transaction

Performing a Paper Check Verification (Authorization)

Setting the Check Reader Port

Report and Receipt Samples

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