Designed, Manufactured and Supported in the USA
VIKING PRODUCT MANUAL
C O M M U N I C A T I O N & S E C U R I T Y S O L U T I O N S
K-1900 Series
Hot Line Phones
April 27, 2016
Economical and Vandal Resistant
Hot-Line Phones
The K-1900 Series of Hot-Line phones are programmable to dial a 1-32 digit telephone number each time the phone’s handset is lifted. The products may be programmed to Touch Tone or pulse dial and will not dial on incoming calls.
K-1900W-2
Ash / Red
K-1900D-2
Ash / Red
The K-1900 Series phones are available in a desk or wall chassis configuration. A network insert dialer is also available, to convert standard phones into hot-line phones.
K-1900-6
Features
• Telephone line powered
• Hearing aid compatible amplified handsets
• Rotary handset volume control
• 1 - 32 digit programmable speed dial number
• Touch Tone and 10/20 pps pulse dialing
• Non-volatile memory (no batteries required)
• Restricts fraudulent calls from hand held dialers
• K-1900D/W-2 available in red or ash
• Optional Q170600 ringer (DOD# 834)
• Operates on a C.O. line or analog PABX/KSU extensions
• Ring detection (will not dial on incoming calls)
• Programmable security code to enter the programming mode
• Touch Tone programmable
• K-1900-6 fits standard 500, 554, 2500 and 2554 set phones
Applications
• Catalog sales
• Information kiosks in malls
• Courtesy and customer service phones
• Automated tellers
• Hot-line reservation phones
• Replace leased Ringdown circuits
• Security and emergency phones
Specifications
Power: Telephone line powered (20V DC/18mA minimum)
Environmental: 0°C to 32°C (32°F to 90°F) with
5% to 95% non-condensing humidity
Dimensions: (see page 2)
Dialing Speed: Normal - 120ms tones/10 pps,
Fast - 50ms tones/20 pps www.vikingelectronics.com
Information: (715) 386-8861
Specifications and Installation
Viking offers two variations of hot-line phones and one network dialer. Below are model numbers and descriptions of the Hot Line phones
Viking offers. Each model is designed for specific applications, including varying mounting capabilities and levels of vandal protection.
The following sections describe the product model numbers, their applications, installation and specifications.
Important: Use a minimum wire gauge of 26 when connecting the K-1900 phone to the public switched network.
K-1900D-2 Hot Line Desk Phone
To install the K-1900D-2 insert the RJ11 plug into a standard RJ11 jack as shown to the right.
Dimensions: 230mm x 210mm x 120mm (9.0” x 8.25” x 4.75”)
Shipping Weight: 1.36 Kg (3 lbs)
Connections: RJ11
Colors: Red or Ash
RJ11
(not included)
C.O. Line or Analog
PABX/KSU Extension
K-1900W-2 Hot Line Wall Phone
RJ11W (not included) To install the K-1900W-2 line up the pins of the RJ11W jack with the slots on the back of the phone, insert and press down as shown to the right.
Dimensions: 102mm x 121mm x 229mm
(4.0” x 4.75” x 9.0”)
Shipping Weight: 1.36 Kg (3 lbs)
Connections: RJ11W
Colors: Red or Ash
C.O. Line or Analog
PABX/KSU Extension
-or-
T
E
L
E
P
H
O
N
E
Optional VE-9x12 Weatherproof
Housing, see DOD# 413
K-1900-6 Hot Line Desk Phone
The K-1900-6 Hot-Line Dialer Network can be used with any carbon microphone handset and a SPDT (Single Pole
Double Throw) hook switch or typical
500, 554, 2500 and 2554 phones. Attach wires as shown to the right. An electronic ringer may be used if inbound call capability is required.
Required Handset Type: Carbon or
Carbon Compatible Electric microphone
C.O. Line or Analog
PABX/KSU
Extension
K-1900-6 PCB with Standard Network
Green
Red
Required Hookswitch: Single pole double throw
Dimensions: 88.9mm x 68.6mm x
33mm (3.5” x 2.7” x 1.3”)
Shipping Weight: 0.45 Kg (1.0 lb)
Connections: receptacles
Miniature spade
Compatible Phones: 500, 554, 2500 and 2554
N.O.
N.C.
SPDT
Hookswitch
(shown on hook )
Slate/Brown
Slate/Yellow
Slate
(2) 0.136" Diameter
Mounting Holes
Mounting Bracket (included)
T
R
S1
S2
RX2
RX1
TX1
TX2
0.56"
Note: If the phone has a ringer, the included capacitor
MUST be installed as shown.
3.05"
0.47 mF @ 250V
Capacitor
(included)
White or
Green
White
Black
Red
Optional Ringer
(not included)
Carbon Mic
Handset
(not included)
Programing
While in the programming mode, two beeps indicate a valid programming entry. An invalid entry will be indicated with three beeps. To exit programming, simply hang-up the K-1900 Series phone.
A. Access ing the Programming Mode
1. Using the Security Code
Step 1.
Connect the K-1900 Series device to an analog C.O. line, or an analog PABX/KSU station.
Step 2.
From a touch tone phone, call into the K-1900 Series Phone.
Step 3.
Listen for at least one ringback in the calling phone and then take the K-1900 phone off-hook (answer the phone).
Step 4.
From the Touch Tone phone, enter your six digit security code (factory set to 845464 - see section E).
Step 5.
A double beep indicates the K-1900 Series phone is in the programming mode (see sections B-G ). If six digits are entered and no beeps are heard, an incorrect security code has been entered. Repeat steps 2-5 or follow directions in 2. Without a Security Code below.
2
2. Without a Security Code (If You Have Forgotten or Lost the Security Code)
Step 1.
Step 2.
Remove JP1 (as shown to the right). For the K-1900W-2 and K-1900D-2, the plastic cover must be removed to expose the circuit board.
Connect the K-1900 Series device to a C.O. line, analog PABX/KSU station or to a DLE-200B Line Simulator.
Step 3.
From a Touch Tone phone, call into the K-1900 Series phone).
Step 4.
Step 5.
Step 6.
Listen for at least one ringback in the calling phone and then take the K-
1900 Series phone off-hook (answer the phone).
A double beep indicates the K-1900 Series phone is in the programming mode (see sections B-G ).
When programming is finished, replace JP1 and replace cover on phone.
Note: JP1 MUST be in place for normal operation.
JP1
B. Quick Programming Features Enter Digits
+
Location
Speed dial number (see section C) 1-32 digits or pauses .................................................................. Phone Number + #0
+ #9 Security Code, factory set to 845464 (see section E) ......................................................................... 6 digits
To add a Q anywhere in the dialing string............................................................................................ QQ
To add a # anywhere in the dialing string.............................................................................................
Q#
To set dialing speed to normal - 120ms tones/10 pps (factory setting) ...............................................
Q1
To set dialing speed to fast - 50ms tones/20pps .................................................................................
Q2
To restrict Touch Tone user dialing (factory setting) ............................................................................
Q3
To enable Touch Tone user dialing.......................................................................................................
Q4
Toggles between pulse and Touch Tone dialing (see section C)..........................................................
Q6
To add a 4 second pause anywhere in the dialing string (see section C).............................................
Q7
To add a 1 second pause anywhere in the dialing ...............................................................................
Q8
To clear all programming and change back to factory settings............................................................. ###
C. Programming Examples
To Program the K-1900 Series Phone to .....
...to Touch Tone dial 555-1234
...to pulse dial 555-1234 followed by a Touch Tone 9
...to dial a 9, a 4 second pause and then 555-1234
...to set the dialing speed to fast
...to enable unlimited user dialing after the phone has speed dialed
...to clear the speed dial number or disable speed dialing
Step 1 - See Section A
Enter Programming
Enter Programming
Enter Programming
Enter Programming
Enter Programming
Enter Programming
Step 2- Enter Digits
5551234 + #0
Q6 5551234 Q6 9 + #0
9 Q7 5551234 + #0
Q2
Q4
#0
D. Touch Tone and Pulse Dial Speeds
The K-1900 Series phone can be programmed to dial at normal or fast dialing speeds. While in the programming mode, enter Q1 for normal dialing speed - 120ms on/off Touch Tones or 10 pps pulse dialing. Enter Q2 for fast dialing speed - 50ms on/off Touch
Tones or 20 pps pulse dialing.
E. Security Code
A six digit security code is required to access the programming mode. The factory set security code is 845464 (V-I-K-I-N-G). It is recommended that you change the security code to a personal 6 digit (0-9) number in memory position #9 while in the programming mode. Note: The security code must be six digits in length and cannot contain a
Q or #.
F. Touch Tone or Pulse Dialing
The K-1900 Series phones are factory set to automatically dial using Touch Tones. A
Q6 entered in the speed dial number will toggle the dialing mode between Touch Tone and pulse (see section C).
Note: You can NOT program a
Q or # to be pulse dialed.
G. Touch Tone User Dialing Restriction (factory enabled)
The K-1900 Series phones is factory set to restrict fraudulent calls from hand held pocket dialers. After speed dialing, the K-1900
Series phones will restrict (hang up) when they detect any Touch Tone that they did not generate. To restrict user dialing, enter Q3 while in the programming mode. To enable user dialing, enter Q4 while in the programming mode.
Adding an Internal Ringer
An optional Q170600 internal ringer is available.
For more information, see DOD# 834.
T
R
.47 mF @ 250V
(included with ringer)
Q170600
Electronic Ringer
3
Warranty
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Product Manual in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued.
This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the Viking product using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact
Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE
AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER,
OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED
TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING
NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR
OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY
AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES
FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF
LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT
OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the side of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive REN's on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the REN's should not exceed five (5.0) To be certain of the number of devices that may be connected to a line, as determined by the total REN's, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this SLP-
1 does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
If the SLP-4 causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service.
If trouble is experienced with the K-1900 series, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 (715) 386-8666
If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO
EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak hours, such as early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Product Support: (715) 386-8666
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
DOD# 360
4
ZF300950 Rev K
