Dealer guide to warranties for HP LaserJet printing supplies

Dealer guide to warranties for HP LaserJet printing supplies
Backgrounder
HP Restricted. For HP and Channel Partner internal use only.
Dealer guide to warranties for
HP LaserJet printing supplies
It is important that you and your customers can trust the
performance and reliability of HP printing products and
supplies. For this reason HP provides warranties that are fair,
easy to understand and simple to manage. This means that
in the unlikely event that your customers experience a
problem with defective HP LaserJet printing supplies, the
problem can be resolved, providing it falls within the terms
of the warranty.We want to ensure that you and your
customers understand how HP’s warranties work. To help
you assess and validate a customer’s claim HP has devised
this guide to understanding warranties for HP LaserJet
printing supplies.
HP’s premium protection warranty LaserJet Print
cartridges and imaging drums limited warranty
statement
This HP product is warranted to be free from defects in materials and workmanship. This
warranty does not apply to products that (a) have been refilled, remanufactured or tampered
with in any way; (b) experience problems resulting from misuse, improper storage or
operation outside of the published environmental specifications for the printer product; or (c)
exhibit wear from ordinary use.
To obtain warranty service, return the product to the place of purchase (with a written
description of the problem and print samples) or contact HP customer support. At HP’s
option, HP will either replace products that prove to be defective or refund your purchase
price.
Related products
HP Monochrome and Color LaserJet Print Cartridges
HP Color LaserJet Drum Kits
HP’s premium protection warranty Color LaserJet image
fuser kit and image transfer kit limited warranty
statement
This HP product is warranted to be free from defects in materials and workmanship until the
printer provides a low-life indicator on the control panel.
This warranty does not apply to products that (a) have been refilled, remanufactured or
tampered with in any way; (b) experience problems resulting from misuse, improper storage
or operation outside of the published environmental specifications for the printer product; or
(c) exhibit wear from ordinary use.
Backgrounder | Dealer guide to warranties for HP LaserJet printing supplies
HP Restricted. For HP and Channel Partner internal use only.
To obtain warranty service, return the product to the place of purchase (with a written
description of the problem and print samples) or contact HP customer support. At HP’s
option, HP will either replace products that prove to be defective or refund your purchase
price.
Related products
HP Color LaserJet Fuser Kits and Transfer Kits
Toner warranty for digital-copier-based MFP product
toners
This HP toner is warranted to be free from defects in materials and workmanship. This
warranty does not apply to toner supplies that (a) have been refilled or tampered with in
any way; or (b) experience problems resulting from misuse, improper storage or operation
outside of the published environmental specifications for the printer product.
To obtain warranty service, please return the product to your authorised HP service provider
or to the place of purchase. At HP’s option, it will either replace products that prove to be
defective or refund the purchase price. This warranty is superseded by any service contract
under which the product was purchased.
Related products
HP Toner Supplies
LaserJet supplies warranty information
We are committed to providing our customers with a consistently high quality printing
experience and we maintain these standards by supplying only original, genuine
HP products. Our warranty does not cover products that are emptied, refurbished,
remanufactured, misused or modified in any way.
Date of Manufacture on Packaging
The date of manufacture on the toner cartridge box is intended for HP internal processes
and may be required to comply with regulatory standards in certain countries. The date of
manufacture is not an expiration or “use before” date. There is no expiration date for the use
of HP toner cartridges.
Not Covered
Cartridge limited warranty does not cover cartridges which have reached the end of their
estimated useful life, or have been refilled, remanufactured, are emptied, are abused, are
missing, or are tampered with in any way.
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Backgrounder | Dealer guide to warranties for HP LaserJet printing supplies
HP Restricted. For HP and Channel Partner internal use only.
Non-HP Laser Print Cartridge Use
For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does
not affect either the warranty to the customer or any HP support contract with the customer.
However, if printer failure or damage is attributable to the use of a non-HP or refilled toner
cartridge, HP will charge its standard time and materials charges to service the printer for
the particular failure or damage.
Returning HP Cartridge Product
In the event the cartridge proves defective, the customer should package the cartridge in
the product box (or something similar) and provide name, address, phone number, place
of purchase, and a brief description of problem and if possible attach a supplies status
page and print sample illustrating the defect. If there is an HP case number, this should be
included as well. The paperwork and cartridge should be returned to the place of purchase,
where a replacement may be given.
Learn more at
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
4AA4-7868ENE, July 2013
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