X16 Cordless Telephone Module
1645-00
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Warning: This information is designed to assist with the proper installation and use of the equipment. It is never a good idea to install or modify cabling during a lightening storm. Any attempt to service or repair the product or products will void all warranties. In addition, improper repair procedures could result in serious injury or death.
This equipment generates, uses and can radiate radio frequency energy, and if not installed and used properly, that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. However, there is no guarantee, or warranty, that interference will not occur in a particular installation. If this equipment causes interference or fails to operate correctly, due to radio frequency interference
(RFI) or electromagnetic interference (EMI), it will be fixed at the owners’ expense.
Caller ID is an agreed upon format of data information that is transmitted between the first and second ring on your telephone. Success caller ID transmissions are greatly affected by the quality of your telephone line equipment and service. Because the X16 server uses caller ID for several functions within the system, if the caller ID information is not received clearly and in the exact Belcore specification, no caller ID will be displayed.
XBLUE offers no warranty or guarantee that caller ID will work.
Cordless Telephones – The coverage and voice quality of cordless telephone is the responsibility of the cordless telephone manufacturer and may restrict the quantity of cordless phones that can be connected to your X16 system.
2 1645-00 X-16 CORDLESS TELEPHONE MODULE
Table
of
Contents
Introduction
..............................................................................................................................
5
Installation
................................................................................................................................
7
Programming
the
Cordless
Telephone
Module
............................................................
9
Programming
Code
Table
...............................................................................................................
9
Programming
Operation
.............................................................................................................
10
Registering
the
Cordless
Telephone
Module
....................................................................................
10
Enable
Ringing
...............................................................................................................................................
10
Call
Forward
Enable/Disable
..................................................................................................................
11
Call
Forward
Waiting
time
.......................................................................................................................
12
Call
Forward
External
Number
..............................................................................................................
13
Voicemail
–
Change
Password
................................................................................................................
14
Factory
Default
..............................................................................................................................................
14
Caller
ID
–
No
Programming
Required
...................................................................................
15
Telephone
Line
Calls
...................................................................................................................................
15
Intercom
Calls
................................................................................................................................................
15
Features
....................................................................................................................................
16
Features
and
Codes
.......................................................................................................................
16
Feature
Operation
.........................................................................................................................
17
Call
Pickup
.......................................................................................................................................................
17
Call
Transfer
...................................................................................................................................................
17
Conference
.......................................................................................................................................................
17
Hold
....................................................................................................................................................................
18
Intercom
Call
..................................................................................................................................................
18
Intercom
Call
Ringing
.................................................................................................................................
18
Paging
All
Idle
Telephones
.......................................................................................................................
18
Telephone
Line
Access
...............................................................................................................................
18
Voicemail
Operation
............................................................................................................
19
Voicemail
Setup
..............................................................................................................................
19
Using
Voicemail
..............................................................................................................................
19
Troubleshooting
....................................................................................................................
20
Status
Indications
..........................................................................................................................
20
LED
Cadence
Definitions
...........................................................................................................................
20
Power
LED
.......................................................................................................................................................
20
SLT1
LED
..........................................................................................................................................................
20
Intercom
Tone
Plant
...................................................................................................................................
20
Buzzer
Cadence
.............................................................................................................................................
21
Common
Symptoms
....................................................................................................................................
21
1645-00 X-16 CORDLESS TELEPHONE MODULE 3
Notes:
4 1645-00 X-16 CORDLESS TELEPHONE MODULE
Introduction
Thank you for purchasing the XBLUE X16 Cordless Telephone Module. This module allows you to connect a standard cordless, corded or conference room telephone to your XBLUE X16 Telephone System and each replaces one X16 digit telephone. This means that you may have up to 16 X16 digital telephones,
15 Cordless Telephone Modules (One X16 digital telephone should be connected as the attendant and for programming), or any combination up to 16 telephones.
The Cordless Telephone Module is equipped to place or receive one call at a time and can be programmed to ring or not ring. If it is programmed to ring it will have the ability to pass caller identification (Caller ID) through to any telephone that is equipped to receive caller ID. This includes the caller ID from a telephone line provider, which will require a subscription and intercom calls.
Placing a call is as easy as dialing the extension number (301 – 399) or dialing
“9” to access an outside line. When the Cordless Telephone Module goes off hook it accesses intercom, which cannot be changed.
1645-00 X-16 CORDLESS TELEPHONE MODULE 5
The Cordless Telephone Module is line powered; therefore, each port (labeled
1~4, 5~8, 9~12, 13~16) on the X16 will only support one older style touchtone
® telephone, for a total of four per system. This is because these telephones do not have a local power supply. However, if you are using a telephone that has a local power supply, such as a cordless telephone, you will be able to connect up to 15 devices.
In this example, each of the cordless telephones has a local power supply so you can connect up to 15 cordless telephones. Intercom between extensions by dialing their three-digit extension number 301 - 399
6 1645-00 X-16 CORDLESS TELEPHONE MODULE
Installation
The Cordless Telephone Module is line powered, so it does not need a dedicated power supply, which makes it very easy to install. It can be located near the cordless, corded or conference room telephone or in the back room near the X16 server.
The cable between the Cordless Telephone Module and the Cordless, Corded or
Conference Room telephone must be a dedicated cable. Which means that no other device, regular X16 telephone or additional Cordless Telephone Modules, can be used on this cable.
Placing the Cordless Telephone Module at the telephone Location. You may run all four on the same cable.
Placing the Cordless Telephone Module where the X16 server is located requires a dedicated cable between the Cordless Telephone Module and the telephone.
1645-00 X-16 CORDLESS TELEPHONE MODULE 7
Use the following steps to install your new Cordless Telephone Module:
1. Plug the line from the X16 server into the port labeled “EKT”
2. Plug your cordless, corded or conference room telephone into the port labeled “SLT1”
3. The extension number of the Cordless Telephones starts at 320, but can be changed to any unused extension number from 301 – 399 in your system. a. Use the following steps if you want to change the extension number of your Cordless Telephone Module: i. From an Idle telephone go off hook and dial [##+ the extension number + ##]. For example, if you want your cordless, corded, or conference room telephone to use extension number 325, you will enter # # 3 2 5 # #. You will get dial tone back if the operation is successful, otherwise you will get busy “Error” tone.
EKT SL
T
8 1645-00 X-16 CORDLESS TELEPHONE MODULE
Programming the Cordless Telephone Module
Programming Code Table
Parameter Access Codes Description
Registering the
Cordless
Telephone module
Enable/Disable
Ringing
## + Ext + ##
##+5+L+R+##
Page 10
Ext = 301 – 399 – Must be an unused Extension
Number
L=Line number between 1
– 6 R=1 for on and 0 for off
Page 10
Call Forward –
Enable/Disable
Call Forward –
Wait Time
##+801+##+T
##+802+##+tt
T= Forwarding Type
0=Off, 1=Voicemail,
2=External, 3=Trk2Trk
Page 11 tt= Time before Forwarding
Valid entries are 00 – 25.
Page 12
Page 13
Call Forward –
External Number
##+803+##+Tn+#
Tn=Telephone Number to
Dial, such as a cellular telephone
Page 14
Voicemail Change
Password
Page 14
Factory Default
1645-00 X-16 CORDLESS TELEPHONE MODULE 9
Programming Operation
Registering the Cordless Telephone Module
Each extension in the system must be assigned a unique extension number, which means there cannot be any duplicate extension numbers in your system.
Programming Steps:
1. From idle telephone go off hook and dial ##
2. Dial the Extension number you would like to use. Valid Entries are between 301 and 399. The default is 320.
3. Dial ## to complete the programming.
4. If programmed correctly, you will hear dial tone. If you hear “Busy”
Error Tone you will have to hang up and try reentering the programming parameter.
Programming Examples: Enter # # 315 # # for extension 315.
Notes: If the number is in use, you will get a “Busy” Error Tone. If successful, you will get Dial Tone.
Enable Ringing
Each single line telephone can be programmed to ring or not ring, depending on your preference. Transferred calls will still ring.
Programming Steps:
1. From idle telephone go off hook and dial ##
2. Dial 5
3. Dial the telephone line number 1 through 6
4. Dial 0 to turn off ringing and 1 to turn on ringing
5. Dial ## to complete the programming.
6. If programmed correctly, you will hear dial tone. If you hear “Busy”
Error Tone you will have to hang up and try reentering the programming parameter.
Programming Examples:
Turn Off Ringing
Line 1
Line 2
Line 3
Line 4
Line 5
Line 6
# # 5 1 0 # #
# # 5 2 0 # #
# # 5 3 0 # #
# # 5 4 0 # #
# # 5 5 0 # #
# # 5 6 0 # #
Turn On Ringing
(Default is On)
# # 5 1 1 # #
# # 5 2 1 # #
# # 5 3 1 # #
# # 5 4 1 # #
# # 5 5 1 # #
# # 5 6 1 # #
10 1645-00 X-16 CORDLESS TELEPHONE MODULE
Call Forward Enable/Disable
Each extension can be programed not to forward a call, which means that the call continues to ring, forward the call to Voicemail, or forward the call to an outside number. Call Forward only works with telephone line calls and not on Intercom calls.
Programming Steps:
1. From idle telephone go off hook and dial ##
2. Dial 801
3. Dial ##
4. Dial 0 to turn off call forward, dial1 to forward calls to your voice mailbox, dial 2 to forward calls to an external number which picks up a second telephone line in your system, which requires at least two telephone lines, or dial 3 to forward calls using the telephone line facility (this may require a special subscription from your telephone line provider for it to work correctly).
5. If programmed correctly, you will hear dial tone. If you hear “Busy”
Error Tone you will have to hang up and try reentering the programming parameter.
Programming Examples:
Description
Disabled Call Forwarding
Call Forward to Voicemail
Call Forward to External Number
(uses a second telephone Line)
Call Forward to External Number (Trk2Trk)
(uses the telephone line facility, may require a special subscription)
Codes
# # 8 0 1 # # 0
# # 8 0 1 # # 1
# # 8 0 1 # # 2
# # 8 0 1 # # 3
1645-00 X-16 CORDLESS TELEPHONE MODULE 11
Call Forward Waiting time
This entry is the amount of time that a telephone will ring before the call is forwarded to the programmed destination.
Programming Steps:
1. From idle telephone go off hook and dial ##
2. Dial 802
3. Dial ##
4. Dial the length of time that a call should ring at your extension before a call forwards to the programmed destination. Valid entries are between 00 (calls forwards immediately without ringing your extension) and 25 seconds.
5. If programmed correctly, you will hear dial tone. If you hear “Busy”
Error Tone you will have to hang up and try reentering the programming parameter.
Programming Examples:
Description
Call Forward Immediately
Call Forward after 1 second
Call Forward after 10 seconds
Call Forward after 15 seconds
Call Forward after 20 seconds
Programming Example
# # 8 0 2 # # 0 0
# # 8 0 2 # # 0 1
# # 8 0 2 # # 1 0
# # 8 0 2 # # 1 5
# # 8 0 2 # # 2 0
Notes: Generally, this time is set between 15 and 20 seconds.
12 1645-00 X-16 CORDLESS TELEPHONE MODULE
Call Forward External Number
This is where you will enter the remote telephone number; if your extension is call forwarded to either “External” (##801##2) or “TRK2TRK”
(##801##3)
Programming Steps:
1. From idle telephone go off hook and dial ##
2. Dial 803
3. Dial ##
4. Dial the telephone number that calls will be sent when the call goes unanswered. Enter the number exactly how you would dial the number from your desktop telephone.
5. Dial # to complete the programming
6. If programmed correctly, you will hear dial tone. If you hear “Busy”
Error Tone you will have to hang up and try reentering the programming parameter.
Programming Examples:
Description
Forward to an External Number
Programming Example
# # 8 0 3 # # 19135992583#
Notes:
External call forward (##802##2) – Uses two lines when calls are forwarded, one for the inbound and one for the outbound call.
TRK2TRK call forward (##802##3) – Uses the telephone line facility, known as “Three way calling with call transfer” or “Three way calling with call disconnect” and often requires a paid subscription.
1645-00 X-16 CORDLESS TELEPHONE MODULE 13
Voicemail – Change Password
At default your mailbox password is set to 123 and can easily be changed.
Programming Steps:
1. From idle telephone go off hook and dial ##
2. Dial 800
3. Dial ##
4. Dial the three digit password
5. If programmed correctly, you will hear dial tone. If you hear “Busy”
Error Tone you will have to hang up and try reentering the programming parameter.
Programming Examples:
Description
Changing the Mailbox Password
(the default is set to 123)
Programming Example
# # 8 0 0 # # 1 2 3
# # 8 0 0 # # 9 1 3
# # 8 0 0 # # 6 0 2
Factory Default
Although it is very rare, it may be necessary to restore the Cordless
Telephone Module back to factory default.
Programming Steps:
1. From idle telephone go off hook and dial ##
2. Dial 000
3. Dial ##
4. If programmed correctly, you will hear dial tone. If you hear “Busy”
Error Tone you will have to hang up and try reentering the programming parameter.
Programming Examples:
Description
Setting the Cordless Telephone
Module back to factory default.
Programming Example
# # 0 0 0 # #
14 1645-00 X-16 CORDLESS TELEPHONE MODULE
Caller ID – No Programming Required
The Cordless Telephone Module passes caller identification (Caller ID) through to any telephone that is equipped to receive caller ID. This includes the caller ID that you will receive from a telephone line provider, which will require a subscription, and when an extension calls you.
The Cordless Telephone Module passes the caller ID number as it is received from the telephone line provider. It does not add any numbers such as 1 or remove any numbers such as the area code.
Telephone Line Calls
When a telephone line rings the line number will be displayed (see the table below) plus up to 13 additional characters or as many as your caller
ID telephone is equipped to display.
Line # Display Line # Display Line # Display
Line 1 L1:
Line 2 L2:
Line 3 L3:
Line 4 L4:
Line 5 L5:
Line 6 L6:
Intercom Calls
Calling between telephone extensions is called an Intercom call. When an extension intercoms your telephone it will display the extension number calling, 301 – 399, and the name of the caller, up to 12 characters or as many characters programmed in the calling extension.
Notes:
The Cordless Telephone Module can place or receive one call at a time, thus there is no call waiting, or call-waiting caller ID.
Your telephone’s Caller ID callback may not function because it cannot add or remove any required telephone numbers.
The number of characters displayed may vary depending on the function being performed. For example, when paged, only 11 characters will display, when someone does an All Call Page, only 7 characters will be displayed.
1645-00 X-16 CORDLESS TELEPHONE MODULE 15
Features
The Cordless Telephone Module is integrated with the X16 Telephone System and gives you access to several features that are usually reserved for a digital telephone.
Features and Codes
Action
Call Pickup -
Intercom
Call Pickup –
Telephone Line
Access Codes
* + 3
* + 5
Call Transfer –
Direct to Ext
Call Transfer –
Announce Call
Conference
Hold
Intercom Calling
Intercom Calling
Ringing
Paging
Paging Answer
Telephone Line
Access – Any
Telephone Line
Access - Specific
# + * + Ext
* + * + Ext + # + *
* + * + 2 nd
+ # 9
* + *
301 – 399
Ext + *
* + 2
* + 2
Dial 9
5 + L
Description
Pick up an intercom call ringing at another extension
Pick up a telephone line call ringing at another extension
Ext = Extension number 301-
399. The entry will resemble
*#302 and hang up
Ext = Extension number 301-
399. The entry will resemble
**302 make the announcement then dial # * to complete the transfer
Make or Receive a call, place the call on hold (**) dial the second number, when answered, dial #9 to create the conference
On a call dial **
Calling between extensions
Dial * after dialing the extension number
Dial *2 and make the page announcement
After a Page – Dial *2 to connect to the Paging extension
Dial 9 to access an idle telephone line
L = line 1~6 – Examples 51, 52,
53, 54, 55, 56
16 1645-00 X-16 CORDLESS TELEPHONE MODULE
Feature Operation
Call Pickup
Call pickup allows users to pickup calls that are ringing at a different extension.
Intercom – When a different intercom call is ringing at an extension you can go off hook and dial * + 3 to pickup the ringing call.
Telephone Line – When a telephone line call is ringing at a different extension you can go off hook and dial * + 5 to pickup the ringing call.
Call Transfer
A call can be transferred from your extension to a different extension.
There are two different types of transfers, direct – where the caller is directly transferred to the intended extension, or announce – which allows you to announce the caller before the call is transferred.
Direct Transfer – While on a Telephone Line call, dial # + * and then the extension number, valid extension numbers are 0, 301 – 399, and then hang up, the call is transferred immediately.
Announce Transfer – While on a Telephone Line call, dial * + *, which places the call on hold, then dial the extension number, valid extension numbers are 0, 301 – 399, announce the call - Dial # + * to complete the transfer. If the intended party does not want to take the call dial, you may pick up the held call by dialing * + *.
Note: Only telephone line calls can be transferred to a different location.
Intercom calls cannot be transferred.
Conference
You may create a conference call with up to two telephone lines or one telephone line and one additional intercom extension for a total of a three party conference.
1. While on a telephone line call dial * + * (placing the call on hold)
2. Make the second call, when that call is answered
3. Dial #9 to complete the conference
Note: The first call must be a telephone line call but the second call can be either a telephone line or intercom call. You cannot create a conference with two additional intercom extensions.
1645-00 X-16 CORDLESS TELEPHONE MODULE 17
Hold
Placing a telephone line call on hold is done by dialing * + * while on a telephone line call. The held call can be picked up at the same extension by dialing * + * again, or at another cordless, corded or conference room telephone extension by dialing the telephone line access code 5 + the line number (51 =
Line 1, 52 = Line 2, 53 = Line 3, 54= Line 4, 55 = Line 5 and 56 = Line 6). X16
Digital telephone extensions can simply press the flashing telephone line.
Note: Only telephone line calls can be placed on hold.
Intercom Call
To place an intercom call - Go off hook and dial the extension number.
Valid extensions are, 0 for the operator and 301 – 399.
Intercom Call Ringing
To force an X16 digital telephone to ringing on an intercom call - Go off hook and dial the extension number followed by the “*” key, which forces the X16 digital telephone to ring. Valid extension numbers are, 0 for the operator, or 301 – 399.
Paging All Idle Telephones
Your cordless, corded, or conference room telephone has the ability to page all idle X16 digital telephones connected to your X16 system.
However, these telephones cannot receive a page.
Placing a Page
To page all idle X16 digital telephones dial * + 2, and make the announcement.
Answer a Page
Cordless extension can answer the page by dialing * + 2. They two extensions, the one paging and the one that dialed *2 will be joined in a private conversation.
Telephone Line Access
When making a call you may dial 9 to use any idle telephone line, or you may dial 5 plus the telephone line number 1-6 to access a specific telephone line.
Idle Telephone Line
Dial 9 to make an outside (telephone line) call using any idle telephone line. The X16 system will automatically grab an idle telephone line and place the call.
Specific Telephone Line
Dial 5 + the telephone line number 1–6; To access a specific telephone line when making a telephone line call or pick a call up from hold.
18 1645-00 X-16 CORDLESS TELEPHONE MODULE
Voicemail Operation
When you go off hook, you will hear a special “stutter dial tone” indicating that you have a new voicemail message in your X16 voice mailbox. The tone is .25 seconds on and .25 seconds off for 1 second. You may hear a different stutter dial tone when you access a telephone line, which is an indication that you have a message in your telephone line provider’s voice mailbox.
Voicemail Setup
Parameter Access Codes Description
Access
Voicemail
Record a
Memo
Play Personal
OGM
Re-Record
Personal OGM
Delete
Personal OGM
* + 80 + PPP PPP = Passcode (Default 123)
* + 8 1
* + 8 2
* + 8 3
* + 8 4
Record a memo in your voice mailbox
Listen to your existing outgoing message (OGM)
Re-record your Personal outgoing message (OGM)
Remove your current Personal outgoing message
(OGM)
Using Voicemail
Parameter Access Codes Description
Access
Voicemail
Mailbox
Usage
* + 80 + PPP PPP = Passcode (Default 123)
1 = Play Previous Message
2 = Play/Pause Message
3 = Play Next Message
4 = Delete Message
Hang up to disconnect
1645-00 X-16 CORDLESS TELEPHONE MODULE 19
Troubleshooting
Status Indications
LED Cadence Definitions
Indication Description (time in seconds)
All Dark
Lit
No Power
Solid Lit
Fast 0.125 off, 0.125 on
Intermediate 0.5 off, 0.5 on
Slow 1.0 off, 1.0 on
Wink 0.250 off, 0.250 on, 0.250 off, 0.250 on, 0.250 off, 0.750 on
Power LED
Indication
Dark
Lit
Slow
Fast
Wink
SLT1 LED
Indication
All Dark
Lit
Fast
Fast
Intermediate
Slow
Wink
Description (time in seconds)
No Power
Normal Operation
During Boot up
Registration Failed – The entered extension number is in use
Registration Failed – Other Reason
Description (time in seconds)
Telephone is on hook and idle
Telephone is off hook and busy
New Voice Mail message
Incoming telephone line ring
Intercom extension call
Transferred telephone line call
Restore Factory Default Failure
Intercom Tone Plant
Indication
Dial Tone
Busy Tone
DND Tone
Ring Back tone
Description (time in seconds)
Continuous Tone
0.5 on, 0.5 off
0.25 On and 0.25 off
1.0 off, 1.0 on
20 1645-00 X-16 CORDLESS TELEPHONE MODULE
Buzzer Cadence
Indication
Intercom Ring
Telephone Line
Description (time in seconds)
0.5 off, 0.5 on
Synchronize with the first ringing telephone Line’s cadence
Transfer/Recall Ring 1.0 on, 1.0 off
Common Symptoms
Indication Description
Confirm that the plugs are in the correct port of the Cordless
Telephone Module.
Will not power up when it is plugged in
I cannot find my extension number
Unplug a working X16 Digital Telephone and plug it into the port labeled “EKT”.
Plug the working X16 Digital Telephone into the cable that was not working for the Cordless Telephone Module.
Using your cordless, corded or conference room telephone dial “0” (Zero) and your extension number will be displayed on the X16 Digital Telephone‘s Display.
Confirm that the plugs are in the correct port of the Cordless
Telephone Module.
The Cordless, corded or Conference Room
Telephone is not working
Unplug one of the lines from the X16 server port labeled “CO
Line” and plug it directly into your cordless, corded or conference room telephone.
I do not get caller ID Make sure that the telephone is programmed to ring.
Call Forward
Calls are not forwarding to a remote telephone number:
Double check that the number entered correctly.
External Forward - Make sure that there is an idle telephone line to access the outbound call.
TRK2TRK – Make sure that your telephone line provider offers this service. This feature usually requires a subscription from your telephone line provider.
1645-00 X-16 CORDLESS TELEPHONE MODULE 21
Indication
I can answer but cannot make a telephone line call
I am not getting call waiting or call waiting caller ID
Description
The Cordless Telephone Module does not support “Pulse
Dialing”
The Cordless Telephone Module does not support “Call waiting or call waiting caller ID”
22 1645-00 X-16 CORDLESS TELEPHONE MODULE
© Copyright XBLUE Network, LLC. All rights reserved.
1645-00 X-16 CORDLESS TELEPHONE MODULE 23
