Multimedia

Multimedia

User Guide

© Copyright 2009 Hewlett-Packard

Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: March 2009

Document Part Number: 515644-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Table of contents

1 Multimedia features

Identifying your multimedia components .............................................................................................. 1

Adjusting the volume ............................................................................................................................ 3

Using the media activity functions ........................................................................................................ 3

Using the media activity hotkeys ......................................................................................... 3

2 Multimedia software

Using DVD Play software ..................................................................................................................... 6

Using other preinstalled multimedia software ....................................................................................... 6

Installing multimedia software from a disc ............................................................................................ 6

3 Audio

Connecting external audio devices ...................................................................................................... 7

Checking your audio functions ............................................................................................................. 7

4 Video

Connecting an external monitor or projector ........................................................................................ 9

Connecting an HDMI device (select models only) ................................................................................ 9

Configuring the audio using HDMI ..................................................................................... 10

Determining the type of graphics card installed in your computer .................... 10

Setting HDMI as the default audio playback device .......................................... 10

5 Optical drive

Identifying the installed optical drive ................................................................................................... 12

Using optical discs .............................................................................................................................. 12

Selecting the right disc ....................................................................................................................... 13

CD-R discs ......................................................................................................................... 13

CD-RW discs ..................................................................................................................... 13

DVD±R discs ..................................................................................................................... 14

DVD±RW discs .................................................................................................................. 14

LightScribe DVD+R discs .................................................................................................. 14

Blu-ray Disc (BD) ............................................................................................................... 14

Playing music ..................................................................................................................................... 14

iii

Watching a movie ............................................................................................................................... 15

Changing DVD region settings ........................................................................................................... 16

Creating or “burning” a CD or DVD .................................................................................................... 17

Removing a CD, DVD, or BD ............................................................................................................. 17

6 Webcam (select models only)

Webcam tips ....................................................................................................................................... 20

Adjusting webcam properties ............................................................................................................. 21

7 Troubleshooting

The optical disc tray does not open for removal of a CD, DVD, or BD ............................................... 22

The computer does not detect the optical drive ................................................................................. 23

A disc does not play ........................................................................................................................... 23

A disc does not play automatically ..................................................................................................... 24

A DVD movie stops, skips, or plays erratically ................................................................................... 24

A DVD movie is not visible on an external display ............................................................................. 24

The process of burning a disc does not begin, or it stops before completion .................................... 24

A DVD playing in Windows Media Player produces no sound or display ........................................... 25

A device driver must be reinstalled .................................................................................................... 25

Obtaining the latest HP device drivers ............................................................................... 25

Obtaining Microsoft device drivers ..................................................................................... 26

Index ................................................................................................................................................................... 27

iv

1 Multimedia features

Your computer includes multimedia features that allow you to listen to music, watch movies, and view pictures. Your computer may include the following multimedia components:

Optical drive for playing audio and video discs

Integrated speakers for listening to music

Integrated microphone for recording your own audio

Integrated webcam that allows you to record audio and video

Preinstalled multimedia software that allows you to play and manage your music, movies, and pictures

Multimedia hotkeys that provide fast access to multimedia tasks

NOTE:

Your computer may not include all of the components listed.

The following sections explain how to identify and use the multimedia components included with your computer.

Identifying your multimedia components

The following illustration and table describe the multimedia features of the computer.

NOTE:

Your computer may look slightly different from the illustration in this section.

Identifying your multimedia components 1

Component

(1)

(2)

(3)

(4)

(5)

Webcam light

Webcam

Internal microphone

Speakers (2)

Audio-out (headphone) jack

(6)

Audio-in (microphone) jack

Description

Turns on when video software accesses the webcam.

Records audio and video and captures still photographs.

Records sound.

Produce sound.

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio.

WARNING!

To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and

Environmental Notices.

NOTE:

When a device is connected to the headphone jack, the computer speakers are disabled.

Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

2 Chapter 1 Multimedia features

Adjusting the volume

You can adjust the volume using the following controls:

Hotkeys:

To mute or restore speaker sound, press fn+asterisk .

To decrease speaker sound, press fn+minus sign . Hold down the hotkey to decrease speaker sound incrementally.

To increase speaker sound, press fn+plus sign . Hold down the hotkey to increase speaker sound incrementally.

Windows® volume control:

a.

Click the Volume icon in the notification area, at the far right of the taskbar.

b.

Increase or decrease the volume by moving the slider up or down. Click the Mute icon to mute the volume.

– or –

a.

Right-click the Volume icon in the notification area, and then click Open Volume Mixer.

b.

In the Master Volume column, increase or decrease the volume by moving the Volume slider up or down. You can also mute the volume by clicking the Mute icon.

If the Volume icon is not displayed in the notification area, follow these steps to add it:

a.

Right-click in the notification area, and then click Properties.

b.

Click the Notification Area tab.

c.

Under System icons, select the Volume check box.

d.

Click OK.

Program volume control:

Volume can also be adjusted within some programs.

Using the media activity functions

The media activity hotkeys control the play of an audio CD, DVD, or BD (Blu-ray Disc) in the optical drive.

Using the media activity hotkeys

A media activity hotkey is a combination of the fn key (1) and a function key (2).

When an audio CD, DVD, or BD is not playing, press fn+f9 (3) to play the disc.

When an audio CD, DVD, or BD is playing, use the following hotkeys:

◦ To pause or resume playing the disc, press fn+f9 (3).

To stop the disc, press fn+f10 (4).

Adjusting the volume 3

To play the previous track of an audio CD or the previous chapter of a DVD or BD, press fn

+f11 (5).

To play the next track of an audio CD or the next chapter of a DVD or BD, press fn+f12 (6).

4 Chapter 1 Multimedia features

2 Multimedia software

Your computer includes preinstalled multimedia software that allows you to play music, watch movies, and view pictures. The following sections provide details about HP DVD Play and other preinstalled multimedia software.

5

Using DVD Play software

DVD Play turns your computer into a mobile entertainment center. With DVD Play, you can enjoy music and DVD movies.

To start DVD Play, select Start > All Programs > DVD Play.

For information on using DVD Play, refer to the software Help.

Using other preinstalled multimedia software

To locate other preinstalled multimedia software:

Select Start > All Programs, and then open the multimedia program you want to use. For example, if you want to use Windows Media Player to play an audio CD, click Windows Media Player.

NOTE:

Some programs may be located in subfolders.

Installing multimedia software from a disc

To install any multimedia software from a CD or DVD, follow these steps:

1.

Insert the disc into the optical drive.

2.

When the installation wizard opens, follow the on-screen instructions.

3.

Restart the computer if you are prompted to do so.

NOTE:

For details about using software included with the computer, refer to the software manufacturer’s instructions, which may be provided on disc, in the software Help, or on the manufacturer's Web site.

6 Chapter 2 Multimedia software

3 Audio

Your computer enables you to use a variety of audio features:

Play music using your computer speakers and/or connected external speakers

Record sound using the internal microphone or connect an external microphone

Download music from the Internet

Create multimedia presentations using audio and images

Transmit sound and images with instant messaging programs

Stream radio programs (select models only) or receive FM radio signals

Create or “burn” audio CDs

Connecting external audio devices

WARNING!

To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and

Environmental Notices.

To connect external devices such as external speakers, headphone, or a microphone, refer to the information provided with the device. For best results, remember the following tips:

Be sure that the device cable is securely connected to the correct jack on your computer. (Cable connectors are normally color-coded to match the corresponding jacks on the computer.)

● Be sure that you install any drivers required by the external device.

NOTE:

A driver is a required program that acts like a translator between the device and the programs that use the device.

Checking your audio functions

To check the system sound on your computer, follow these steps:

1.

Select Start > Control Panel.

2.

Click Hardware and Sound.

3.

Click Sound.

4.

When the Sound window opens, click the Sounds tab. Under Program, select any sound event, such as a beep or alarm, and click the Test button.

Connecting external audio devices 7

You should hear sound through the speakers or through connected headphones.

To check the record functions of the computer, follow these steps:

1.

Select Start > All Programs > Accessories > Sound Recorder.

2.

Click Start Recording and speak into the microphone. Save the file to your desktop.

3.

Open Windows Media Player or DVD Play and play back the sound.

NOTE:

For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.

To confirm or change the audio settings on your computer, right-click the Sound icon on the taskbar, or select Start > Control Panel > Hardware and Sound > Sound icon.

8 Chapter 3 Audio

4 Video

Your computer enables you to use a variety of video features:

Watch movies

Play games over the Internet

Edit pictures and video to create presentations

Connect external video devices

Connecting an external monitor or projector

The external monitor port connects an external display device such as an external monitor or a projector to the computer.

To connect a display device, connect the device cable to the external monitor port.

NOTE:

If a properly connected external display device does not display an image, press fn+f4 to transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device.

Connecting an HDMI device (select models only)

Select computer models include an HDMI (High Definition Multimedia Interface) port. The HDMI port connects the computer to an optional video or audio device, such as a high-definition television, or any compatible digital or audio component.

Connecting an external monitor or projector 9

The computer can support one HDMI device connected to the HDMI port, while simultaneously supporting an image on the computer display or any other supported external display.

NOTE:

To transmit video signals through the HDMI port, you need an HDMI cable (purchased separately), available from most electronic retailers.

To connect a video or audio device to the HDMI port:

1.

Connect one end of the HDMI cable to the HDMI port on the computer.

2.

Connect the other end of the cable to the video device, according to the device manufacturer’s instructions.

3.

Press fn+f4 on the computer to switch the image between the display devices connected to the computer.

Configuring the audio using HDMI

For best results, connect an audio or video device, such as a high-definition TV, to the HDMI port on your computer, and use DVD Play as your media program.

You must also determine what type of graphics card is installed in your computer, and then configure the default audio playback device according to that graphics card.

Determining the type of graphics card installed in your computer

Check the label on the computer keyboard.

– or –

1.

Select Start > Computer > System properties.

2.

In the left pane, click Device Manager, and then click the plus (+) sign next to Display

adapters.

Setting HDMI as the default audio playback device

1.

Select Start > Control Panel > Hardware and Sound > Sound icon.

2.

Click the Playback tab, click Digital Output Device (HDMI), and then click Set Default.

10 Chapter 4 Video

3.

Click OK.

4.

Start DVD Play, or if it is already running, close it, and then restart it.

Connecting an HDMI device (select models only) 11

5 Optical drive

Your computer includes an optical drive that expands the functionality of the computer. Identify what kind of device is installed in your computer to see its capabilities. The optical drive allows you to read data discs, play music, and watch movies. If your computer includes a Blu-ray Disc ROM Drive, then you can also watch high-definition video from disc.

Identifying the installed optical drive

Select Start > Computer.

You will see a list of all the devices installed in your computer, including your optical drive. You may have one of the following types of drives:

SuperMulti DVD±RW and CD-RW Combo Drive with DL support

SuperMulti LightScribe DVD±RW and CD-RW Combo Drive with DL support

Blu-ray ROM DVD±R/RW SuperMulti DL Drive

Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive

Using optical discs

An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store information, such as music, photos, and movies. DVDs have a higher storage capacity than CDs.

Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc ROM

Drive, it can also read Blu-ray discs.

NOTE:

Some of the optical drives listed may not be supported by your computer. The listed drives are not necessarily all of the supported optical drives.

Some optical drives can also write to optical discs as described in the following table.

Optical drive type Write to CD-RW Write to DVD±RW/R

Yes

Write to DVD+RW DL Write label to

LightScribe CD or DVD

±RW/R

Yes No SuperMulti DVD±RW and CD-RW Combo

Drive with DL support

Yes

SuperMulti

LightScribe DVD±RW and CD-RW Combo

Drive with DL support

Yes Yes Yes Yes

12 Chapter 5 Optical drive

Optical drive type Write to CD-RW Write to DVD±RW/R

Yes

Write to DVD+RW DL Write label to

LightScribe CD or DVD

±RW/R

Yes No Blu-ray ROM DVD±R/

RW SuperMulti DL

Drive

Yes

Blu-ray ROM with

LightScribe DVD±R/

RW SuperMulti DL

Drive

Yes Yes Yes Yes

CAUTION:

To prevent possible audio and video degradation, loss of information, or loss of audio or video playback functionality, do not initiate Sleep or Hibernation while reading a CD, DVD, or BD, or writing to a CD or DVD.

Selecting the right disc

An optical drive supports optical discs (CDs and DVDs). CDs, used to store digital data, are also used for commercial audio recordings and are convenient for your personal storage needs. DVDs are used primarily for movies, software, and data backup purposes. DVDs are the same form factor as CDs but have 6 to 7 times the storage capacity.

NOTE:

The optical drive on your computer may not support all the types of optical discs discussed in this section.

CD-R discs

Use CD-R (write-once) discs to create permanent archives and to share files with virtually anyone.

Typical uses include the following:

● Distributing large presentations

Sharing scanned and digital photos, video clips, and written data

● Making your own music CDs

Keeping permanent archives of computer files and scanned home records

● Offloading files from your hard drive to free up disk space

After data is recorded, it cannot be erased or written over.

CD-RW discs

Use a CD-RW disc (a rewritable version of a CD) to store large projects that must be updated frequently.

Typical uses include the following:

Developing and maintaining large documents and project files

● Transporting work files

Making weekly backups of hard drive files

● Updating photos, video, audio, and data continuously

Selecting the right disc 13

DVD±R discs

Use blank DVD±R discs to permanently store large amounts of information. After data is recorded, it cannot be erased or written over.

DVD±RW discs

Use DVD±RW discs if you want to be able to erase or write over data that you saved earlier. This type of disc is ideal for testing audio or video recordings before you burn them to a CD or DVD that cannot be changed.

LightScribe DVD+R discs

Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive and LightScribe software, you can write data to the disc and then add a designer label to the outside of the disc.

Blu-ray Disc (BD)

Also called BD, Blu-ray Disc is a high-density optical disc format for the storage of digital information, including high-definition video. A single-layer Blu-ray Disc can store 25 GB, over 5 times the storage capacity of a single-layer DVD at 4.7 GB. A dual-layer Blu-ray Disc can store 50 GB, almost 6 times the storage capacity of a dual-layer DVD at 8.5 GB.

Typical uses include the following:

Storage of large amounts of data

High-definition video playback and storage

Video games

Playing music

1.

Turn on the computer.

2.

Press the release button (1) on the optical drive bezel to release the disc tray.

3.

Pull out the tray (2).

4.

Hold the disc by the edges and position the disc label-side up over the tray spindle.

NOTE:

If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.

14 Chapter 5 Optical drive

5.

Gently press the disc (3) down onto the tray spindle until the disc snaps into place.

6.

Close the disc tray.

7.

If you have not yet configured AutoPlay, the AutoPlay dialog box opens and asks how you want to use the media content. Choose DVD Play or Windows Media Player, both preinstalled on your computer.

NOTE:

After you insert a disc, a short pause is normal.

If Sleep or Hibernation is initiated during playback of a disc, you may experience the following behaviors:

Your playback may be interrupted.

● You may see a warning message asking if you want to continue. If this message is displayed, click

No.

You may need to restart the CD or DVD to resume playback.

Watching a movie

Your optical drive allows you to watch movies from a disc. You can also watch high-definition movies from a disc if your computer includes an optional Blu-ray Disc ROM Drive.

1.

Turn on the computer.

2.

Press the release button (1) on the optical drive bezel to release the disc tray.

3.

Pull out the tray (2).

4.

Hold the disc by the edges and position the disc label-side up over the tray spindle.

NOTE:

If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.

Watching a movie 15

5.

Gently press the disc (3) down onto the tray spindle until the disc snaps into place.

6.

Close the disc tray.

7.

DVD Play launches and plays the movie automatically

NOTE:

To watch a high-definition movie, you must use DVD Play.

Changing DVD region settings

Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally.

You can play a DVD containing a region code only if the region code on the DVD matches the region setting on your DVD drive.

CAUTION:

The region settings on your DVD drive can be changed only 5 times.

The region setting you select the fifth time becomes the permanent region setting on the DVD drive.

The number of region changes remaining is displayed on the DVD Region tab.

To change settings through the operating system:

1.

Select Start > Computer > System properties.

2.

In the left pane, click Device Manager.

NOTE:

Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as software, running utilities, or changing Windows settings. Refer to Help and Support for more information.

3.

Click the "+" sign next to DVD/CD-ROM drives.

4.

Right-click the DVD drive for which you want to change region settings, and then click

Properties.

5.

Make the desired changes on the DVD Region tab.

6.

Click OK.

16 Chapter 5 Optical drive

Creating or “burning” a CD or DVD

NOTE:

Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes.

If your computer includes a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such as Windows Media Player or CyberLink Power2Go to burn data, video, and audio files, including MP3 and WAV music files.

Observe the following guidelines when burning a CD or DVD:

● Before burning a disc, save and close any open files and close all programs.

A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it cannot be changed.

NOTE:

You cannot create an audio DVD with CyberLink Power2Go.

Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs.

● A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings before you burn them to a CD or DVD that cannot be changed.

DVD players used in home systems usually do not support all DVD formats. Refer to the user guide that came with your DVD player for a list of supported formats.

● An MP3 file uses less space than other music file formats, and the process for creating an MP3 disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players or on computers with MP3 software installed.

To burn a CD or DVD, follow these steps:

1.

Download or copy the source files into a folder on your hard drive.

2.

Insert a blank CD or DVD into the optical drive.

3.

Select Start > All Programs and then select the name of the software you want to use

NOTE:

Some programs may be located in subfolders.

4.

Select the kind of disc you want to create—data, audio, or video.

5.

Right-click Start, click Explore, and navigate to the folder where the source files are stored.

6.

Open the folder, and then drag the files to the drive that contains the blank optical disc.

7.

Initiate the burning process as directed by the program you have selected.

For specific instructions, refer to the software manufacturer's instructions, which may be provided with the software, on disc, or on the manufacturer's Web site.

Removing a CD, DVD, or BD

1.

Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops.

Creating or “burning” a CD or DVD 17

2.

Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE:

If the tray is not fully accessible, tilt the disc carefully as you remove it.

3.

Close the disc tray and place the disc in a protective case.

18 Chapter 5 Optical drive

6 Webcam (select models only)

Your computer may include an integrated webcam, located at the top of the display. The webcam is an input device that allows you to capture and share video. Preinstalled CyberLink YouCam software provides new features that expand the webcam experience.

To use the webcam and CyberLink YouCam software, select Start > All Programs > CyberLink

YouCam > CyberLink YouCam.

NOTE:

The first time you access the YouCam software, you may experience a brief delay as the software loads.

Using YouCam as your default webcam software enables you to experiment with the following features:

Video—Record and play back webcam video. You can also e-mail or upload video to YouTube, using the icon on the software interface.

● Streaming video—When you open your instant message program, YouCam displays a floating toolbar that lets you add graphic effects.

Special effects—Add frames, filters, and emoticons to your snapshots and video.

● Snapshots—Take single frame or “burst” webcam shots in rapid succession.

Connect—E-mail photos and video using the icon on the software interface.

NOTE:

For details about using webcam software, refer to the software manufacturer's instructions, which may be provided with the software, on disc, or on the manufacturer's Web site.

19

Webcam tips

For optimum performance, observe the following guidelines while using the webcam:

Be sure that you have the latest version of an instant message program before starting a video conversation.

The webcam may not work properly across some network firewalls.

NOTE:

If you are having trouble viewing or sending multimedia files to someone on another LAN or outside your network firewall, temporarily disable the firewall, perform the task you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall as necessary, and adjust the policies and settings of other intrusion detection systems.

20 Chapter 6 Webcam (select models only)

Adjusting webcam properties

You can adjust webcam properties using the Properties dialog box, which is accessible from various programs that use the integrated camera, usually from a configuration, settings, or properties menu:

Brightness—Controls the amount of light that is incorporated into the image. A higher brightness setting creates a brighter image; a lower brightness setting creates a darker image.

Contrast—Controls the difference between lighter and darker areas on the image. A higher contrast setting intensifies the image; a lower contrast setting maintains more of the original information’s dynamic range but leads to a flatter image.

Hue—Controls the aspect of color that distinguishes it from another color (what makes a color red, green, or blue). Hue is distinct from saturation, which measures the intensity of the hue.

Saturation—Controls the strength of color in the final image. A higher saturation setting creates a bolder image; a lower saturation setting creates a more subtle image.

Sharpness—Controls the definition of edges in an image. A higher sharpness setting creates a more defined image; a lower sharpness setting creates a softer image.

Gamma—Controls the contrast affecting the mid-level grays or midtones of an image. Adjusting the gamma of an image allows you to change the brightness values of the middle range of gray tones without dramatically altering the shadows and highlights. A lower gamma setting makes grays look black, and makes dark colors even darker.

Backlight Comp—Compensates in cases where a subject with a large amount of background light would otherwise be obscured by blooming or silhouetting.

For information about using the webcam, select Start > Help and Support.

Adjusting webcam properties 21

7 Troubleshooting

The following sections describe several common issues and resolutions.

The optical disc tray does not open for removal of a CD,

DVD, or BD

1.

Insert the end of a paper clip (1) into the release access in the front bezel of the drive.

2.

Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it stops.

3.

Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE:

If the tray is not fully accessible, tilt the disc carefully as you remove it.

4.

Close the disc tray and place the disc in a protective case.

22 Chapter 7 Troubleshooting

The computer does not detect the optical drive

If the computer does not detect the optical drive, the device driver software may be missing or corrupted.

If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the

Device Manager utility.

1.

Remove any discs from the optical drive.

2.

Click Start and type device manager in the Start Search box. As you type, search results are listed in the pane above the box.

3.

In the results pane, click Device Manager. If prompted by User Account Control, click Continue.

4.

In the Device Manager window, click the plus (+) sign next to DVD/CD-ROM drives, unless a minus

(-) sign is already showing. Look for an optical drive listing.

If the drive is not listed, install (or reinstall) the device driver as instructed in the section "A device driver must be reinstalled."

A disc does not play

● Save your work and close all open programs before playing a CD, DVD, or BD.

Log off the Internet before playing a CD, DVD, or BD.

● Be sure that you insert the disc properly.

Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.

Wipe from the center of the disc to the outer edge.

● Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores.

Disable Sleep mode before playing the disc.

Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways:

Playback may resume.

– or –

The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it.

● Increase system resources:

Turn off external devices such as printers and scanners. Disconnecting these devices frees up valuable system resources and results in better playback performance.

◦ Change desktop color properties. Because the human eye cannot easily tell the difference between colors beyond 16 bits, you should not notice any loss of color while watching a movie if you lower system color properties to 16-bit color, as follows:

1. Right-click on a blank area of the computer desktop, and select Personalize > Display

Settings.

The computer does not detect the optical drive 23

2. Set Colors to Medium (16 bit), if this setting is not already selected.

A disc does not play automatically

1.

Click Start > Control Panel > Play CDs or other media automatically.

2.

Confirm that the Use AutoPlay for all media and devices check box is selected.

3.

Click Save.

A CD, DVD, or BD should now start automatically when it is inserted into the optical drive.

A DVD movie stops, skips, or plays erratically

Clean the disc.

Conserve system resources by trying the following suggestions:

Log off the Internet.

Change the color properties of the desktop:

1. Right-click on a blank area of the computer desktop, and select Personalize > Display

Settings.

2. Set Colors to Medium (16 bit), if this setting is not already selected.

Disconnect external devices, such as a printer, scanner, camera, or handheld device.

A DVD movie is not visible on an external display

1.

If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays.

2.

Configure the monitor settings to make the external display primary:

a.

Right-click on a blank area of the computer desktop, and select Personalize > Display

Settings.

b.

Specify a primary display and a secondary display.

NOTE:

When using both displays, the DVD image will not appear on any display designated as the secondary display.

To get information about a multimedia question not covered in this guide, go to Start > Help and

Support.

The process of burning a disc does not begin, or it stops before completion

● Be sure that all other programs are closed.

Turn off Sleep mode and Hibernation.

24 Chapter 7 Troubleshooting

Be sure that you are using the right kind of disc for your drive. See your user guides for more information about disc types.

Be sure that the disc is inserted properly.

Select a slower write speed and try again.

If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.

Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device

Manager.

A DVD playing in Windows Media Player produces no sound or display

Use DVD Play to play a DVD. DVD Play is installed on the computer and is also available from the HP

Web site at http://www.hp.com

.

A device driver must be reinstalled

1.

Remove any discs from the optical drive.

2.

Click Start and type device manager in the Start Search box.

As you type, search results are listed in the pane above the box.

3.

In the results pane, click Device Manager. If prompted by User Account Control, click Continue.

4.

In Device Manager, click the plus (+) sign next to the type of driver you want to uninstall and reinstall

(for example, DVD/CD-ROMs, Modems, and so on) unless the minus (-) sign is already showing.

5.

Click a listed driver, and press the delete key. When prompted, confirm that you want to delete the driver, but do not restart the computer.

Repeat for any other drivers you want to delete.

6.

In the Device Manager window, click the Scan for hardware changes icon in the toolbar. Windows scans your system for installed hardware and installs default drivers for any devices requiring drivers.

NOTE:

If you are prompted to restart the computer, save all open files, and then continue with the restart.

7.

Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.

8.

Try to use your device.

If uninstalling and reinstalling the default device drivers does not correct the problem, you may need to update your drivers using the procedures in the following sections.

Obtaining the latest HP device drivers

Follow either of the following procedures to obtain HP device drivers.

A DVD playing in Windows Media Player produces no sound or display 25

To use the HP Update Utility:

1.

Select Start > All Programs > HP > HP Update.

2.

On the HP Welcome screen, click Settings to select how and when the utility should check for software updates on the Web.

3.

Click Next to immediately check for HP software updates.

To use the HP Web site:

1.

Open your Internet browser, go to http://www.hp.com/support , and select your country or region.

2.

Click the option for software and driver downloads, type your computer model number in the search box, and then press enter .

– or –

If you want a specific SoftPaq, enter the SoftPaq number in the Search box, press enter , and follow the instructions provided. Proceed to step 6.

3.

Click your specific product from the models listed.

4.

Click the Windows Vista® operating system.

5.

When the list of drivers is displayed, click an updated driver to open a window containing additional information.

6.

Click Install now to install the updated driver.

NOTE:

In some locations you may be able to download the driver and install it later. To do this, click Download only to save the file to your computer. When prompted, click Save and then select a storage location on your hard drive. After the file is downloaded, navigate to the folder where the file was stored, and double-click the file to install.

7.

If prompted to do so, restart your computer after the installation is complete, and then verify the operation of the device.

Obtaining Microsoft device drivers

You can obtain the latest Windows device drivers by using Microsoft® Update. This Windows feature can be set to automatically check for and install updates for the Windows operating system and other

Microsoft products.

To use Microsoft Update:

1.

Open your Internet browser and go to http://www.microsoft.com

, and click Security & Updates.

2.

Click Microsoft Update to get the latest updates for your computer operating system, programs, and hardware.

3.

Follow the on-screen instructions to install Microsoft Update. If prompted by User Account Control, click Continue.

4.

Click Change settings and select a time for Microsoft Update to check for updates to the Windows operating system and other Microsoft products.

5.

If prompted to do so, restart your computer.

26 Chapter 7 Troubleshooting

Index

A

adjusting webcam properties 21

audio devices, connecting

external 7 audio features 7 audio functions, checking 7

audio-in (microphone) jack 2 audio-out (headphone) jack 2

B

BD

inserting 15

removing 17, 22

Blu-ray disc 14

C

CD

burning 17

inserting 14

removing 17, 22

CD drive 12

checking audio functions 7

configuring HDMI 10

D

device drivers

HP drivers 25

Microsoft drivers 26

digital dual array microphone,

identifying 2

drives, optical drive 12

DVD

burning 17

changing region setting 16

inserting 14

removing 17, 22

DVD drive 12

DVD Play 6, 16

DVD region settings 16

E

earbuds 2

external audio devices,

connecting 7

external monitor port 9

H

HDMI

configuring 10

connecting 9

HDMI port 9

headphone (audio-out) jack 2 headphones 2

high-definition devices,

connecting 9

hotkeys muting/restoring speaker

volume 3

HP DVD Play 6

I

internal digital dual array

microphone, identifying 2

issues, resolving 22

J

jacks

audio-in (microphone) 2 audio-out (headphone) 2

M

media activity hotkeys 3

microphone, internal 2

monitor, connecting 9

movie, watching 15

multimedia components,

identifying 1

multimedia software 5, 6

multimedia software, installing 6

O

optical disc

Blu-ray 14 inserting 14

removing, with power 17

using 12 optical drive 12

P

ports

external monitor 9

HDMI 9 projector, connecting 9

R

region codes, DVD 16

S

software

installing 6 multimedia 6

Windows Media Player 6

speakers 2

T

troubleshooting

disc burning 24 disc play 23, 24

DVD movie play 24 external display 24

HP device drivers 25

Microsoft device drivers 26

optical disc tray 22

optical drive detection 23

V

video, using 9

volume, adjusting 3

Index 27

W

webcam

adjusting properties 21

tips 20

using 19

webcam light 2

28 Index

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