Voicemail and Calling Features

Voicemail and Calling Features
Voicemail User Guide
Voicemail and
Calling Features
User Guide
1
Voicemail User Guide
Table of Contents
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Setting up Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Checking your Voicemail . . . . . . . . . . . . . . . . . . . . . . . 4
While you’re listening . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
After you’ve listened . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Sending a message to a group . . . . . . . . . . . . . . . . . . 8
Your messages, Your way . . . . . . . . . . . . . . . . . . . . 9-11
Quick Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Voicemail at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 13
Voicemail Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Voicemail Plus at a Glance . . . . . . . . . . . . . . . . . . . . . 15
Call Forward Access Numbers . . . . . . . . . . . . . . . 16-19
Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Visual Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Visual Call Waiting Deluxe . . . . . . . . . . . . . . . . . . . . . 24
Last Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Busy Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Ident-A-Call™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Three-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Call Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
™Ident-A-Call is a trademark of Bell Canada, used under license
2
Voicemail User Guide
Voicemail
Voicemail automatically takes a message when
you’re away from the office or on the telephone.
Voicemail allows you to forward or send a message
to those hard to reach people. You can send any
incoming or outgoing message to one person or to a
group of people - at the touch of a button. Voicemail
can notify you of new and urgent messages based
on your schedule. No more missed calls or unwanted
interruptions. Voicemail also offers a host of other
features, including your own personalized greeting
that are designed to take care of you and your
callers.
You’ll enjoy the convenience of being able to capture
your messages right on your telephone – no extra
equipment required – as well as being able to access
your messages from anywhere in the world.
1
Voicemail User Guide
Setting up
Your Bell Aliant Voicemail Access Number is
1 888 576-0033 (English) • 310-MAIL (6245) (English)
1 888 576-1133 (French) • 310- PSTE ( 7783 ) (French)
All you need to do to get started is dial the access
number, then select a password and record your
name along with a personal greeting. Here’s how:
• Enter the temporary password that you’ve been
assigned
• Select a permanent confidential password that is
6-15 digits long and enter it.
With the help of Password Check, a security feature, you
can ensure that your voice mailbox password will not be
easily guessed by others. Just follow these simple rules.
Your password cannot:
• Begin with 0
• Match your telephone number
• Be the reverse of your mailbox number (e.g. 555 1212
reversed 2121 555)
• Be a single repeating digit (e.g. 4444444)
• Be a series of consecutive ascending or descending
numbers (e.g. 3456789)
• Be a series of ascending or descending even or odd
numbers (e.g. 24681012)
2
Voicemail User Guide
You may find it easier to remember your password if you
select letters on your keypad instead of numbers.
•
•
At the next prompt, record your name
Record your busy and no answer greetings, which
callers will hear when you are not available. Press
# when you are finished, and # again if you are
satisfied with your greeting. To re-record, press
* , and to replay press 1
A SAMPLE DAILY GREETING “Hello, you have reached
the voicemail of (your name) at (Your company or
organization). It is (today’s date) and I am in the office but
unavailable to take your call at the moment. At the tone
please leave a detailed message and I will return your call
as soon as possible”.
That’s all it takes to personalize your Bell Aliant
Voicemail service. It is now ready and waiting to
answer your calls.
3
Voicemail User Guide
Checking your Voicemail
Callers can now leave you messages. If you’re at your
desk and there’s a new message, you will see either a
message light flashing or a message waiting indicator
on your set, or you will hear a stuttered dial tone
when you pick up the receiver. You can also check for
messages when you’re away from the office.
Here’s how to get caller messages when you’re...
At your desk
• Call Voicemail using your *99 Access Code
(where applicable) or press the message button
on your phone
• Enter your password
Easy Access and for outside Canada
• Dial your phone number, wait for your Personal
Greeting then during your greeting press 5 and
enter your password
At another phone
• Using the following numbers in Atlantic Canada:
• 310-MAIL (6245) - English
• 310-PSTE (7783) - French
• Using your Toll Free Access Number Anywhere
in Canada:
• 1 888 576-0033 - English
• 1 888 576-1133 - French
- Press the # key and enter your 10 digit
mailbox number
- Enter your password
4
Voicemail User Guide
While you’re listening
Voicemail lets you hear messages the way you want
to hear them. You can control the speed and volume.
You can rewind important messages to hear them
again. You can pause a message to take a note. And
you can fast forward when you are in a rush. Just
press:
•
•
•
•
•
•
•
•
•
•
1
1
2
3
3
4
5
6
7
8
to
1
to
to
3
to
to
to
to
to
rewind by 10 seconds
to rewind to the beginning
pause and to restart during pause
fast forward 10 seconds
to fast forward to the end
slow down messages
get envelope information
speed up messages
increase volume
return to normal mode
1
Rewind
4ghi
Slower
7 pqrs
2 abc
3def
Pause/Resume
Fast Forward
5jkl
6mno
Envelope
Faster
8tuv
9wxyz
Normal
Louder
*
0
#
Cancel
Help
Skip
In a hurry? Some tips for getting through your messages
faster: Just press # to skip a message and listen to it later,
or 339 to fast forward to the end and save a message.
And you can always speed up a message by pressing 6
5
Voicemail User Guide
After you’ve listened
You can do much more than just save or erase a
message once you’ve listened to it. Press:
•
•
•
•
•
•
•
4 to replay
5 to get envelope Information
6 to send a copy of the message to someone else
7 to erase
8 to send a reply to a message left by another Voicemail user
9 to save
0 for more options
Etiquette tip: Give top priority to any urgent messages, but
try to respond to all messages within two hours of listening to
your voicemail.
1
2 abc
3def
4ghi
5 jkl
6 mno
Replay
Envelope
Forward a Copy
7 pqrs
8tuv
9wxyz
Erase
Reply
Save
*
0
#
More Options
Skip
Envelope information is the date, time and length of the call.
It also tells you the phone number of the caller, if the number
is displayed.
6
Voicemail User Guide
Sending a Message
It’s after hours
Or you don’t have time to chat. Maybe you want to leave a
little reminder for yourself. Or you need to reply to a message
or forward a copy to someone else. What do you do?
Send a voice message
It’s fast - compare it to the time it takes to compose and send
an email. It’s reliable - written notes can be misplaced. And
it’s personal - your message, your words and your voice.
To send a message
At the Main Menu:
• Press 2 to send a message (record your message)
• Press # key to signify the end of a message
• Enter the mailbox number of the destination
mailbox and, if you wish, add one of the delivery
options noted below
• Press # key to send message to mailbox number
After you’ve entered the number, you can choose
from these extra delivery options:
• 1 to send Private messages (these cannot be
forwarded to anyone else)
• 2 to send Urgent messages (these are placed at
the beginning of the receiver’s message line-up)
• 3 for Message Confirmation
• 4 for Future Delivery
Oops! Make a mistake while leaving a message? You can press
the * key at any time, to cancel and re-record your message.
To reply to a message
At the end of the message:
• Press 8 to respond to the message
• Record your reply and press # key
• Press # key again to send your reply
• Press 7 to erase the original message, or
• Press 9 to save it in message archives
Voicemail makes it easier to get in touch with hard-to-reach
people.
7
Voicemail User Guide
To
•
•
•
•
forward a copy of a message:
Press 6 to send a copy to somebody else
Record any instructions or comments
Press # key
Enter the mailbox number you want to forward
the message to
• Press # key to send the copy
Etiquette tip: When you get a message that needs someone else’s
attention, forward it to that person as soon as possible (unless
there is some reason why your caller wouldn’t want you to).
Sending a Message
to a Group
You can use a Group Distribution List to get important
messages to a wider audience. You can create up to
10 lists with a combined total of up to 250 mailboxes.
Setting up group distribution lists
• From the Main Menu,enter 4 2 2 1 to create a
group distribution list
• The system will prompt you for a 2-digit number
(between 11-25) to assign to the list you are
creating
• Record the name of the list and press #
• Enter the 10-digit mailbox numbers of each person
you want to be on the list
• Press * key to exit and save the complete list
Your lists
• From the Main Menu, enter 4 2 2 2 to edit a
group distribution list
• Enter the 2-digit number of the list you may want
to edit
• Press 1 to listen to the names on the list
• To add or remove a name, enter the mailbox
number
• Press * key to exit and save the complete list
8
Voicemail User Guide
Your Messages, Your Way
Voicemail puts you in control. We provide a variety of
personal options meant to help you get the most out
of your time at work and your time away.
You can use your greeting to give callers a daily report that
tells them the date, and whether you’ll be in or out of the office
on that day. And with remote access, it’s easy to change your
greeting when you’re not at work.
Changing your greeting
• From the Main Menu, enter 4 3 1 1 (Busy
3 1 2 (No Answer Greeting) and
Greeting), or
follow the instructions
Changing your password
• From the Main Menu, enter 4 2 1 1 and follow
the instructions
Power keys (skip or correct messages)
These convenient controls are always at the ready:
• # key to skip a message
• * key to correct a mistake
Going away? (extended absence greetings)
Voicemail will handle your calls. You can record an
extended absence greeting. Unlike your regular
greeting, this can’t be skipped over by callers - making
sure they know that you’re away. From the Main Menu,
just enter:
• 4 3
and record your extended absence greeting
• Press # if you are satisfied with your greeting
• Press * if you would like to re-record your
greeting
• Press 1 if you would like to re-play your greeting
Staying in touch by phone or pager
Maybe you’re at home. Or taking calls on your pager.
When a new message is left in your mailbox, Voicemail
can notify you by calling you at a telephone number
or paging number that you choose.
9
Voicemail User Guide
Setting up a notification schedule
Heading out of the office or changing your schedule
for a few days? Before you do, you can arrange to
have Voicemail notify you at a new number, and to
return to your usual notification schedule whenever
you want. This service works for local telephone
numbers, as well as pagers. It’s just one of the ways
that this feature can help you.
To set up out call notification schedule
• Press 4 4 1
To turn out call notification on or off
• Press 4 1 1
Press:
• 1 for first schedule
• 2 for second schedule
• 3 for temporary schedule
Once you’ve selected a schedule
• Press 1 to update a notification schedule
• Press 2 to cancel a notification schedule
• Enter the telephone number where the system can
reach you (either a regular telephone or pager
number)
• Enter a weekday notification schedule
• Select whether you want to receive all messages
or just the urgent messages
• Select how much time you want to lapse between
the call and the delivery of the notification; you
can choose different times for urgent and nonurgent messages
• Press 1 to confirm the schedule
• Press 2 to change the schedule
10
Voicemail User Guide
Deleted Message Recovery
The Deleted Message Recovery feature allows you
to recover a message that you deleted. The recovery
must be done in the current voicemail session - once
you exit the voicemail system, the message cannot
be recovered. At the end of message review, you
will be given the option to “Check Erased Messages”
by pressing 1-9. Once in the erased message review,
you have the option of pressing 7 to delete, press
8 to reply to the message or press 9 to save the
message. If you press 7 to delete, the message will
be permanently deleted from the system.
11
Voicemail User Guide
Quick Keys in your Voicemail Menu
• Press *99 to access your mailbox
• Press 1 to listen to your messages
• Press 2 to send a message
• Press 3 to check receipt of a message
• Press 4 to change your personal options
• Press 4, 2 for Administrative Options
• Press 4, 3 to customize your greeting
• Press 5 for envelope information
• Press 6 to forward a message
• Press 7 to erase a message
• Press 8 to reply to a message
• Press 9 to save a message
• Press # to skip a message
• Press * to return to the Main Menu
When Listening to Your Messages
• Press 1 to rewind the message by 10 seconds
• Press 1, 1 to rewind the message to the beginning
• Press 2 to pause the message for 20 seconds, and
press 2 again to restart
• Press 2, 2 to continue to pause
• Press 3 to fast forward the message by 10 seconds
• Press 3, 3 to fast forward to the end of the
message
• Press 3, 3, 7 to fast forward to the end of the
message and erase it
• Press 3, 3, 9 to fast forward to the end of the
message and save it
• Press 4 to play a message more slowly
• Press 5 for envelope information
• Press 6 to play a message more quickly
• Press 8 to restore normal volume
• Press 9 to increase volume
• Press 0 to replay instructions
12
Exit
*
Restart
5
Personal Options
4
Check Receipt of
Messages
3
Send Messages
2
Listen to Message
1
Main Menu
1
End
Exit
*
4
Exit
Establish
or change
outcall
notification
schedule
Notification
Schedule
3
2
Administrative
Options
Greetings
1
Notification
ON/OFF
Personal Options
Record
Message
Replay
Hear
Message
*
1
#
Finish/Skip
1st Schedule
2nd Schedule
Temporary
2
3
1
Notification
Schedule
Busy/No-Answer
Extended absence
Recorded Name
Greetings
1
2
3
*
#
Cancel/Exit
Playback Controls
8
7
*
0
Language
Tel. Answering
Mailbox Language
Date and Time
Playback
Prompt levels
Group Lists
Passwords
3
Forward
1
9
8
4
3
2
Options
More
Save
Reply
Cancel
*
4
1
2
3
3
1
2
On
Off
1
2
Date/Time
Standard
Extended
Rapid
Prompt Levels
Confirmation
Future delivery
Private
Urgent
0
9
8
7
Confirm receipt
Notify of
Create
Edit
Delete
List Names
1
2
3
4
Group Lists
2
1
Confirmation
Options
Non-Receipt
4
*
6
5
Send
Cancel Review
Send copy
Envelope
Replay
End of Message Options
Delete
Delivery Options
9
Louder
6
Faster Speed
General Options
Cancel
Destination
Hear More
Options
Press
#
After Review
5
Normal
4
Volume
Envelope
2
1
Slower Speed
Press/Restart
Rewind
Controls while recording and listening to
messages:
Send
Press
These controls are
always available:
Enter
10 Digit
Mailbox
Number
During Review
Power Keys
Voicemail - at a Glance
#
#
No more
destinations
Enter additional
destination
*
Return to
Main Menu
Voicemail User Guide
13
Voicemail User Guide
Voicemail Plus
Voicemail Plus can be added to your current
voicemail plan, and it allows for additional storage
and features. Voicemail Plus holds up to 60 messages
for up to 90 days with messages up to 5 minutes in
length. There are also additional features, such as
mailbox extensions allowing up to 4 users to access
their own mailbox sharing mailbox storage and a
consolidated voicemail box for up to two landline
numbers. Voicemail Plus also allows you to create up
to 15 distribution lists with a combined total of up to
400 mailboxes.
Setting up Mailbox Extensions
The first time you log into a mailbox with extension,
you are prompted to press 4 (Personal Options), then
9 (Add or Delete Extension Mailboxes). This can be
done after the initial logon as well.
To add or delete an extension mailbox
At the Main Menu:
• Press 4 for personal options
• Press 9 for extensions
•
• Press 1 to add an extension
• Press 3 to delete an extension
• Press 2 to add or delete another extension
Extensions can be numbered 1, 2 or 3.
14
Exit
*
Restart
5
Personal Options
4
Check Receipt of
Messages
3
Send Messages
2
Listen to Message
1
Main Menu
1
End
Exit
Schedule
Exit
schedule
Establish
or change
outcall
*
4
3
2
Administrative
Options
Greetings
1
ON/OFF
Personal Options
Record
Message
Replay
Hear
Message
*
1
#
3
Recorded Name
2
3
1st Schedule
2nd Schedule
Temporary
Schedule
1
2
Busy/No-Answer
Extended absence
Greetings
General Options
Redirect
Greetings
1
#
Finish/Skip
1
2
*
Cancel/Exit
Enter
Mailbox
Number
During Review
Playback Controls
8
7
*
0
Language
Tel. Answering
Mailbox Language
Date and Time
Playback
Prompt levels
Group Lists
Passwords
3
Forward
9
8
4
3
2
1
More
Options
Save
Reply
Cancel
1
*
4
2
3
3
1
2
On
Off
1
2
Date/Time
Rapid
Standard
Extended
Prompt Levels
Future delivery
Private
Urgent
0
9
8
7
Options
2
1
1
2
3
4
Create
Edit
Delete
List Names
Group Lists
Notify of
Non-Receipt
4
*
6
5
Send
Cancel Review
Send copy
Envelope
Replay
End of Message Options
Delete
Delivery Options
9
Louder
6
Faster Speed
General Options
Cancel
Destination
Hear More
Options
Press
#
After Review
5
Normal
4
Volume
Envelope
2
1
Slower Speed
Press/Restart
Rewind
Controls while recording and listening to
messages:
Send
Press
These controls are
always available:
Power Keys
Voicemail Plus - at a Glance
#
#
No more
destinations
Enter additional
destination
*
Return to
Main Menu
Voicemail User Guide
15
Voicemail User Guide
The following are used to Call Forward to the Bell
Aliant Voicemail system in your area.
Call Forward Access Numbers
To determine your Call Forward number, locate your
local exchange in the left hand column.
New Brunswick Centers
Local Forwarding Number
Bathurst 506-546-6677
Campbellton
506-759-0900
Caraquet
506-727-4140
Edmundston506-735-8409
Fredericton506-455-2283
Grand Falls506-473-6350
Miramichi506-622-4035
Moncton506-855-8278
Richibucto
506-523-4430
St. Stephen
506-466-5089
Sussex
506-433-2888
Woodstock
506-328-3703
Saint John
506-632-2006
Nova Scotia Centers
Halifax
Sydney Ingonish
Kentville
Whycocomagh
Windsor
Truro
Arichat
Cheticamp
Antigonish
Hopewell
Amherst
Queensport
Sheet Harbour
Bridgewater
Pubnico
Port Mouton
Shelburne
Metagan
Digby
Middleton
Parrsboro
Clark’s Harbour
Blandford
Carleton
Goldboro
Kennetcook
Lake Charlotte
Local Forwarding Number
902-475-1929
902-562-6273
902-285-2583
902-678-7032
902-756-3473
902-792-2679
902-893-1088
902-226-1036
902-224-2238
902-863-6287
902-923-2618
902-661-0603
902-358-2088
902-885-2779
902-541-1248
902-762-0532
902-638-3187
902-875-1649
902-645-2145
902-245-6013
902-825-6282
902-254-3065
902-745-1236
902-228-2147
902-761-2655
902-387-2031
902-362-2027
902-845-2125
16
Voicemail User Guide
Call Forward Access Numbers
L’Ardoise
Mulgrave
Pictou
Sherbrooke
Shubenacadie
St. Ann’s Bay
Wallace
Wedgeport
902-587-2035
902-747-2116
902-485-5480
902-522-2126
902-758-4012
902-929-2007
902-257-2060
902-663-2132
Prince Edward Island Centers Local Forwarding Number
Charlottetown
902-892-2681
Summerside
902-436-2448
Alberton
902-853-4236
Souris
902-687-2517
Montague
902-838-3050
Newfoundland Centers
St. John’s
Clarenville
Gander
Grand Falls
Corner Brook
Port Aux Basques
Stephenville
St. Anthony
Bonavista
Carbonear
Lower Island Cove
Burin
Bay Roberts
Arnold’s Cove
Baie Verte
Bay L’Argent
Beaumont
Belleoram
Black Tickle
Botwood
Boyd’s Cove
Brent’s Cove
Brig Bay
Buchans
Burgeo
Burlington
Cape Broyle
Carmanville
Cartwright
Centreville
Chance Cove
Change Islands
Chapel Arm
Local Forwarding Number*
709-739-4186
709-466-1320
709-234-9409
709-489-3521
709-637-1006
709-695-2610
709-643-2164
709-454-1071
709-468-1405
709-596-1105
709-584-3022
709-894-4306
709-786-1109
709-463-1329
709-532-2212
709-461-2089
709-264-3122
709-881-2160
709-471-8815
709-257-2481
709-656-3159
709-661-5114
709-528-1326
709-672-2126
709-886-1380
709-252-2237
709-432-2367
709-534-2068
709-938-7113
709-678-2008
709-460-2102
709-621-2194
709-592-2317
Cont’d...
17
Call Forward Access Numbers
Voicemail User Guide
Charlottetown (Bonavista Bay)
Charlottetown (Labrador)
Churchill Falls
Clarke’s Head
Conche
Cottrell’s Cove
Cow Head
Daniel’s Harbour
Deer Lake
Eastport
Englee
Fairhaven
Fleur de Lys
Flower’s Cove
Fogo
Francois
Gambo
Garden Cove
Grand Bruit
Grandois
Hampden
Happy Valley - Goose Bay
Harbour Breton
Hare Bay
Hawke’s Bay
Heart’s Content
Hermitage
Hillgrade
Hopedale
Horwood
Jackson’s Arm
King’s Cove
King’s Point
L’Anse Au Loup
Labrador City - Wabush
Ladle Cove
Lamaline
LaPoile
Leading Tickles
Lewisporte
Little Bay Islands
Makkovik
Mary’s Harbour
McCallum
Millertown
Milltown
Monkstown
Mount Carmel
Musgrave Harbour
Nain
Natuashish
709-664-3107
709-949-0329
709-925-3498
709-676-2113
709-622-3169
709-485-2019
709-243-2075
709-898-2021
709-635-1184
709-677-2246
709-866-2123
709-878-4136
709-253-2165
709-456-2216
709-266-1022
709-842-3119
709-674-4219
709-549-2168
709-492-2101
709-423-2005
709-455-2116
709-896-1189
709-885-2156
709-537-2022
709-248-4048
709-583-2039
709-883-2106
709-628-5051
709-933-3442
709-671-2244
709-459-2173
709-447-2160
709-268-2150
709-927-5039
709-282-3047
709-670-2128
709-857-2044
709-496-0199
709-483-2010
709-535-2247
709-626-3105
709-923-2135
709-921-6212
709-846-2104
709-852-2215
709-882-2178
709-356-3120
709-521-2092
709-655-2063
709-922-1114
709-478-2010
Cont’d...
18
Call Forward Access Numbers
Voicemail User Guide
New Chelsea
New Harbour
Nipper’s Harbour
Norman’s Bay
Pacquet
Paradise River
Petit Forte
Pinsent’s Arm
Point Leamington
Pool’s Cove
Port Albert
Port Hope Simpson
Port Rexton
Postville
Raleigh
Rencontre East
Rigolet
Robert’s Arm
St. Brendan’s
St. Bride’s
St. Mary’s
Terra Nova
Terranceville
Trepassey
Triton
Wesleyville
Whitbourne
Williams Harbour
Woody Point
709-586-2553
709-582-2049
709-255-3101
709-988-4210
709-251-3137
709-845-5218
709-428-3104
709-951-2219
709-484-3219
709-665-3155
709-241-3211
709-960-0225
709-464-2026
709-479-1018
709-452-2010
709-848-3104
709-947-3472
709-652-2014
709-669-3109
709-337-2049
709-525-2042
709-265-6180
709-662-2144
709-438-1006
709-263-2330
709-536-2188
709-759-2031
709-924-0240
709-453-2013
*Local forwarding numbers are listed for all areas of
Newfoundland; however there are areas of NL where
features, including voicemail, are not available yet.
19
Voicemail User Guide
Call Display
Call Display lets you see the name and telephone
number of the person calling so you can decide
whether or not to answer the telephone. You will need
a telephone equipped with a special display screen
for this service to work.
How Call Display works:
1. When your telephone rings, the name and number
of the caller will be displayed. If a caller has
intentionally blocked the display of their name and
number, “Private Name” and “Private Number” will
appear on your display screen.
2. When you combine Call Display and Voicemail,
you have the choice of answering immediately after
recognizing the caller’s number, or letting Voicemail
service take the call for you.
3. If you have a non-published number, your name
and number are already permanently blocked.
20
Voicemail User Guide
Call Forwarding (*72)
Have your calls follow you wherever you go. This
service lets you forward calls to any number you
choose, including cellular or pager numbers.
How to use Call Forwarding service:
1. Lift the receiver and press *72. Listen for two or
three beeps followed by the dial tone, then dial the
telephone number to which your calls are to be
forwarded. If the person answers, keep the line open
for at least 5 seconds to establish service.
2. If the number is busy or does not answer, hangup and repeat process. Lift the receiver and press
*72. Dial the number to which your calls are to be
forwarded, listen for two to three beeps and hang-up.
To cancel Call Forwarding service:
1. Lift the receiver and press *73. Listen for two beeps
and hang-up.
Hints & Tips
• When Call Forwarding service is turned on, you
cannot receive calls, but you can make outgoing
calls. If someone tries to reach you, your telephone
will ring once after which the call will be forwarded
to the other telephone number.
• All calls are forwarded to the other telephone
number whether your telephone is busy or not.
• If you call forward to another telephone number,
unanswered calls will not route to your Voicemail
service.
• If forwarding to a long distance number, normal
long distance charges will apply and will be billed
to your account.
• If you attempt to establish Call Forwarding when it
is already in effect, a fast busy tone will be heard.
• Call Forward can only be activated from your
regular telephone line.
21
Voicemail User Guide
Call Waiting
Never miss an important call when you’re on
the telephone. With Call Waiting, a second call is
announced with a special beep that indicates a call is
waiting. The unique beep will let you know whether an
incoming call is local or long distance.
How to use Call Waiting service:
1. To answer a waiting call, briefly press the Link or
Flash button or switch-hook.
2. To return to the original call or to alternate between
callers, briefly press the Link or Flash button or
switch-hook.
3. To end the first call before answering the second,
hang-up. The telephone will ring with the second call.
Hints & Tips
• The second caller will hear a ringing tone rather
than a busy signal. If you do not answer waiting
call within two rings, it will go unanswered or route
to your Voicemail if you are a subscriber.
• You can also obtain the telephone number of an
unanswered call by using *69 - Last Call Return.
Pay-Per-Use charges apply if you do not subscribe
to Last Call Return monthly.
• Call Waiting will not work when you establish a
Three-Way call. The caller will receive a busy signal
or be routed to Voicemail, if you subscribe to it.
• If you use a fax or modem on your line, you may
want to temporarily turn off Call Waiting signals to
avoid interruption of data transmissions. (Use *70
before using your fax or modem to ensure your
data transmission is uninterrupted.)
22
Voicemail User Guide
To temporarily turn off Call Waiting signals
before placing a call:
1. Lift the receiver, press *70, and listen for a tone
confirming the signals have been turned off. Place
your call.
2. Your callers will now receive a busy signal during
this time or be routed to Voicemail, if you subscribe
to it. Call Waiting will be turned back on automatically
once you hang-up.
To temporarily turn off Call Waiting signals
during a call:
1. Press the Link or Flash button or switch- hook.
2. Press *70 and listen for two short beeps confirming
the signals have been turned off.
3. You will be returned to your call.
4. Your callers will now receive a busy signal during
this time or be routed to Voicemail, if you subscribe
to it. Call Waiting will be turned back on automatically
once you hang-up.
To turn off long distance signals:
1. Long distance signals can interfere with the
operation of your answering device or ring selector.
To turn off the long distance signals lift the receiver
and press *49 and listen for one long beep. The
long distance signals have been turned off until you
restore them. To restore the long distance signals,
repeat the above steps. Two short beeps will confirm
that they have been turned back on.
23
Voicemail User Guide
Visual Call Waiting
This service displays incoming calls when you’re
already on the telephone. You can choose, if you want,
to interrupt your conversation. Visual Call Waiting
combines the benefits of Call Waiting and Call Display
into one integrated service. Visual Call Waiting also lets
you know whether a call is local or long distance using
a unique beep when you’re on the telephone.
How Visual Call Waiting works:
1. Local calls are signaled by a short beep while long
distance calls are signaled by one long and two short
beeps. After one to two beeps the name and number
of the caller will be displayed.
2. To answer the waiting call, briefly press the Link or
Flash button or switch-hook.
3. To return to the original call or to alternate between
callers, briefly press the Link or Flash button or
switch-hook.
4. To end the first call before answering the second,
hang-up. The telephone will ring with the second call.
Hints & Tips
• The second caller will hear a ringing tone rather
than a busy signal. If you do not answer a waiting
call within two rings, it will go unanswered or route
to your Voicemail, if you are a subscriber.
• If a call is lost, hang-up. The telephone will ring to
re-establish the call.
• Visual Call Waiting will not work when you
establish a Three-Way call. The caller will receive
a busy signal or be routed to Call Answer/
MessageManager, if you subscribe to it.
• If you combine Visual Call Waiting and Ident-ACall, you may want to temporarily turn off Visual
Call Waiting signals to avoid interruption of data
transmissions. (Use *70 before using your fax
or modem to ensure you data transmission is
uninterrupted.)
24
Voicemail User Guide
Visual Call Waiting Deluxe*
This service shows the incoming call when you’re
already on the telephone. With Visual Call Waiting
Deluxe you can manage your incoming call using three
options available on the Vista 350 or Vista 390 phone.
Option One: have callers leave a message
Option Two: answer the call
Option Three: disconnect
How Visual Call Waiting Deluxe works:
1. Local calls are signaled by a short beep while long
distance calls are signaled by one long and two short
beeps. After one or two beeps the name and number
of the caller will be displayed.
2. To answer the waiting call, briefly press the Link or
Flash button or switch-hook.
3. To return to the original call or to alternate between
callers, briefly press the Link or Flash button or
switch-hook.
4. To end the first call before answering the second,
hang-up. The telephone will ring with the second call.
To temporarily turn off Visual Call Waiting signals
before placing a call:
1. Lift the receiver, press *70 and listen for a tone
confirming the signals have been turned off.
2. Place your call.
3. Your callers will now receive a busy signal during
this time or be routed to Call Answer/Message
Manager, if you subscribe to it. Visual Call Waiting
Deluxe will automatically be turned back on once you
hang-up.
25
Voicemail User Guide
To temporarily turn off Visual Call Waiting signals
during a call:
1. Press the Link or Flash button or switch-hook
briefly. Press *70 and listen for two short beeps
confirming the signals have been turned off.
2. You will be returned to your call.
*Must subscribe to Call Display, Call Waiting and Call
Answer/MessageManager.
3. Your callers will now receive a busy signal during
this time or be routed to Call Answer/Message
Manager, if you subscribe to it. Visual Call Waiting will
automatically be turned back on once you hang-up.
To turn off long distance signals:
1. Long distance signals can be turned off if they
interfere with the operation of your answering device
or ring selector. To turn off the long distance signals,
lift the receiver, press *49 and listen for one long
beep. The long distance signals have been turned off
until you restore them. To restore the long distance
signals, repeat the above steps. Two short beeps will
confirm that they have been turned back on.
Last Call Return (*69)
Last Call Return (*69) will provide the telephone
number of the last person who called – whether
the call was answered or not. Last Call Return (*69)
is available on a monthly subscription or as a
Pay-Per-Use Service.
How to use Last Call Return (*69) service:
1. Lift the receiver and press *69. The telephone
number of the last call received will be announced
and you have the option of returning the call. To
return the call, press 1.
2. To cancel, lift the receiver and press *89. Charges
still apply on cancelled Last Call Return requests
made on a Pay-Per-Use basis.
26
Voicemail User Guide
Hints & Tips
• Last Call Return operates on most direct- dialed
calls from most locations, on both local and long
distance calls.
• Last Call Return will not override Call Block. If a
customer blocks a number, the number cannot be
returned to you.
Busy Call Return (*66)
Busy Call Return (*66) monitors a busy line and lets
you know when the line is free. *66 is available on a
monthly subscription or as a Pay-Per-Use service.
How to use Busy Call Return (*66) Service:
1. When you call a number and the line is busy, hangup, then pick up the receiver again and press *66.
2. You will hear a recorded message confirming that
the line is busy, and Busy Call Return will alert you
when the line is free. Hang-up.
3. The line will be monitored for 30 minutes. A special
ring will let you know when the line is free. Once you
hear the ring, lift the receiver and the call will be
made automatically.
4. To cancel, lift the receiver and press *86. Charges
still apply on cancelled Busy Call Return requests
made on a Pay-Per-Use basis.
5. If you have more than one request active at a
time, Busy Call Return (*66) will signal you as the
called parties become available. You will not know
the number of the call being returned unless you
subscribe to Call Display.
6. You can still make and receive calls while waiting
for the Busy Call Return signal.
27
Voicemail User Guide
Ident-A-Call
Ident-A-Call. Only answer the calls that are for you.
With Ident-A-Call, you can have up to two additional
telephone numbers on your regular telephone line,
each with its own distinctive ring, so you know who
the call is for before answering.
Hints & Tips
• Even though you may have up to three telephone
numbers, you still only have one line.
• If you subscribe to Visual Call Waiting or Call
Waiting, incoming long distance signals will have a
unique ring on each of your Ident-A-Call numbers.
• If the Ident-A-Call number is used for data trans
mission, the Call Waiting Auto Suppression option
(*70) is recommended. There is no additional
charge for this option. It automatically cancels the
Call Waiting tone during data transmission on the
Ident-A-Call number and turns Visual Call Waiting/
Call Waiting back on once the data transmission is
completed.
Three-Way Calling (*71)
Three-Way Calling lets you talk to two people in two
different locations – across town or across country –
at the same time. You can also consult privately with
one party while the other holds.
How to use Three-Way Calling service:
1. While on a call put the party on hold by pressing
your Link or Flash button or switch-hook. Listen for
three beeps followed by regular dial tone.
2. Press *71.*
3. Dial the telephone number of the third party. When
answered, press your Link or Flash button or switchhook again to connect all three parties immediately
or consult privately. Should the third not answer, or
if the line is busy, press your Link or Flash button or
switch-hook again to return to the original person
you called.
28
Voicemail User Guide
4. To hang-up or to return to the original call, press
your Link or Flash button or switch-hook.
Hints & Tips:
• Either of the called parties can hang-up at anytime
without interrupting the call. The partyestablishing
the Three-Way call cannot hang-up without
terminating the call.
• Visual Call Waiting and Call Waiting will not work
when you establish a Three-Way call. The caller will
hear a busy signal or be routed to Voicemail, if the
called party is a subscriber.
• Three-Way calls made to long distance numbers
are subject to applicable long distance charges.
• * If you subscribe to Three-Way Calling service on
a monthly basis, please omit this step. You do not
need to press *71.
Call Trace (*57)
This service lets you request an automatic trace of
the last call received*. It makes it possible to have Bell
Aliant record the telephone number of a harassing,
obscene or threatening call. Call Trace service should
only be used in serious situations. If you use this
service, you should be prepared to contact the police
and have the caller charged. Call Trace information
will only be released to law enforcement officials.
How to use Call Trace service:
1. Hang-up after receiving the threatening or
harassing call.
2. Lift the receiver and press *57 to activate Call
Trace. A voice announcement will tell you whether the
call was traced successfully.
3. Hang-up. Note the date and time of the call and
contact your local police department.
29
Voicemail User Guide
Hints & Tips:
• Call Trace service only works on the last incoming
call. If you receive another call or a Call Waiting or
Visual Call Waiting beep before you use Call Trace,
the number of the last call or the waiting call will
be traced instead of the threatening call.
• Trace information will only be released to law
enforcement officials. Information is obtained by
security when required.
* A $5 fee applies for this service, with a maximum
charge of $10/month.
Call Block (*67)
Call Block service lets you “block” your name and
telephone number from being seen by the person you
are calling (on Call Display or Call Return). Call Block
is an Always On service on customer lines and is free
of charge.
How to use Call Block:
1. Lift the receiver and press *67. Listen for Three
beeps.
2. Dial the number you’re calling. The person you
are calling will see a display such as “Private Name/
Private Number”.
OR
1. You can ask the telephone operator to place an
Operator Handled Call. Your name and number will
not be transmitted or displayed – there is a charge
per call.
2. Even if your name and number are blocked, Call
Trace can still trace calls made from your telephone.
30
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