Lexmark X34x Troubleshooting Guide

Lexmark X34x Troubleshooting Guide
Lexmark™ X34x
Troubleshooting
Guide
Setup troubleshooting
Incorrect language appears on the
display
1 Press Menu.
2 Press
or
repeatedly until MACHINE
SETUP appears on the display.
3 Press
4 Press
.
5 Press
6 Press
.
or
repeatedly until Language
appears on the display.
or
repeatedly until the language
you want appears on the display.
7 Press .
8 Press Back repeatedly to return to the Ready
prompt.
Display is not lit
1 Turn off the MFP.
2 Disconnect the power supply cord from the wall
outlet, and then from the MFP.
3 Plug the cord all the way into the MFP.
4 Plug the cord into an electrical outlet that other
electrical devices have been using.
5 Turn on the MFP.
Software will not install
If the software does not launch automatically when
you insert the CD:
1 Close all open software applications.
2 Temporarily disable any anti–virus programs.
3 Double–click the My Computer icon.
4 For Windows XP, click Start to access the My
5 If any Add New Hardware screens appear, click
Computer icon.
5 Double–click the CD–ROM drive icon.
6 If necessary, double–click setup.exe.
7 Follow the instructions on the computer screen
to install the software.
Cancel.
6 Eject and reinsert the software CD.
7 Reconnect the USB cable to the computer.
If the software installation screen does not appear:
1 From the desktop, double-click My Computer.
Note: After installing the software, be sure
For Windows XP, click Start to access the My
Computer icon.
to re–enable your anti–virus
software.
If the MFP is connected to the computer through
another device:
1 Disconnect the USB cable from any other
device such as a USB hub or switch box.
2 Directly connect the cable to the MFP and the
2 Double-click the CD–ROM drive icon. If
necessary, double-click setup.exe.
3 When the MFP software installation screen
appears, click Install or Install Now.
4 Follow the instructions on the computer screen
to complete the installation.
computer.
Unable to connect over a network
Make sure you are using the correct cable, that it is
securely connected, and the network options are
properly configured.
For more information, see the User’s Guide.
Note: Connecting over a network is only
available on the X342n.
Removing and reinstalling the
drivers software
If the software is not functioning properly or a
communications error message appears, you may
need to remove and then reinstall the drivers
software. If the problems persist, follow these steps:
Jams and misfeeds
troubleshooting
Avoiding Jams
Follow these tips to help prevent document and
paper jams.
•
•
•
•
•
•
Note: Before reinstalling, shut down and
restart the computer.
1 Disconnect the USB cable from the computer.
2 From the desktop, click Start  Programs 
Lexmark  Lexmark Software Uninstall.
3 Follow the instructions on the computer screen
to remove the software.
4 Restart the computer.
•
•
Use only recommended print materials.
Do not mix paper types in the paper tray.
Do not use creased, damp, or curled paper.
Flex, fan, and straighten the paper before
loading.
Make sure the adjustable paper guides are
positioned correctly.
Make sure the recommended print side has the
correct orientation when loading paper in the
paper tray and the manual feeder.
Do not overload the paper tray. The paper
should be below the max fill line on the inside
wall of the paper tray.
Do not remove the paper from the tray while
printing.
Paper or specialty media misfeeds,
skews, or multiple sheets stick
together
• Load a smaller amount of paper into the MFP.
See the User’s Guide for more information
about maximum loading amounts for each
paper type.
• Use only new, unwrinkled paper.
• Prepare the stack of paper for loading by flexing
or fanning it back and forth. Straighten the
edges on a level surface
1 Click Start  Settings  Printers and
Faxes or Printers.
or
Click Start  Control Panel  Printers
and Other Hardware  Printers and
Faxes.
2 Double–click the Lexmark X340/X340n/
X342n icon.
3 Click Printer, and make sure no check mark
appears next to Pause Printing.
4 Make sure a check mark appears next to Set
As Default.
Paper does not feed
• Make sure paper is loaded correctly.
• Load a smaller amount of paper into the MFP.
Paper stacks poorly in the front
output slot
• Extend the paper stop.
• Do not let too much paper stack up in the front
output slot.
Envelopes skew or fail to feed
correctly
Insert a single envelope in the manual feeder, and
make sure the guides are against both sides of the
envelope.
Print and copy
troubleshooting
MFP does not print or respond
• Remove and reinstall the software. For more
information, see “Removing and reinstalling the
drivers software” on page 1.
• If you are scanning a document, wait until
scanning is complete before using the MFP.
• Restart the computer.
• Make sure the MFP is set as the default printer.
• Make sure the front cover is closed.
• Make sure the toner cartridge is installed
correctly. For more information, see the User’s
Guide.
• Disconnect the USB cable, and then reconnect
it.
Print speed is slow.
• Close all applications not in use.
• Minimize the number and size of graphics and
images in the document.
• If you are using the manual feeder, this is
normal.
Print quality
troubleshooting
Light or faded print
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• You may be able to temporarily extend the toner
cartridge life by shaking the toner cartridge.
• Install a new toner cartridge. For more
information, see the User’s Guide.
• Only use new, dry paper.
• Make sure the front door is securely latched on
both sides.
• For copies, adjust the darkness settings by
pressing Darkness from the control panel.
• For prints, adjust the darkness settings from the
control panel menu:
1 From the control panel, press Menu.
2 Press
or
repeatedly until MACHINE
SETUP appears.
3 Press
4 Press
.
5 Press
6 Press
.
or
repeatedly until Toner
Dark appears.
or
repeatedly to adjust the
darkness settings.
7 Press to save the settings.
8 Press Back repeatedly to return to the
Ready prompt.
• For prints, adjust the darkness settings from the
control panel menu:
1 From the control panel, press Menu.
2 Press
or
repeatedly until MACHINE
SETUP appears.
3 Press
4 Press
.
5 Press
6 Press
.
or
repeatedly until Toner
Dark appears.
or
repeatedly to adjust the
darkness settings.
7 Press to save the settings.
8 Press Back repeatedly to return to the
Ready prompt.
Toner specs
Horizontal stripes
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AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Replace the toner cartridge. For more information,
see the User’s Guide.
Replace the toner cartridge. For more information,
see the User’s Guide.
Clean the inside of the MFP. For more information,
see the User’s Guide.
• Use only new, dry paper.
• You may be able to temporarily extend the toner
cartridge life by shaking the toner cartridge. If
this does not work, install a new print cartridge.
Gray background
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
• For copies, adjust the darkness settings by
pressing Darkness from the control panel.
• For prints, adjust the darkness settings from the
control panel menu:
1 From the control panel, press Menu.
2 Press
or
repeatedly until MACHINE
SETUP appears.
Vertical lines
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
• Replace the photoconductor. For more
information, see the User’s Guide.
• You may be able to temporarily extend the toner
cartridge life by shaking the toner cartridge. If
this does not work, install a new print cartridge.
• Clean the inside of the MFP. For more
information, see the User’s Guide.
• Make sure that the paper type settings match
Print irregularities
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Toner smear
3 Press
4 Press
.
5 Press
6 Press
.
or
repeatedly until Toner
Dark appears.
the paper in the tray.
• Replace the toner cartridge. For more
information, see the User’s Guide.
Page skew
AaBbC
AaBbCcc
AaBbC
AaBbCcc
AaBbCc
• Make sure the paper guides in the tray are
aligned with the edges of the paper.
• Make sure the paper guides for the manual
feeder are aligned with the edges of the paper.
Wrinkles or creases
or
repeatedly to adjust the
darkness settings.
7 Press to save the settings.
8 Press Back repeatedly to return to the
Ready prompt.
• Replace the toner cartridge. For more
information, see the User’s Guide.
• Make sure paper is loaded correctly.
• Make sure the paper is not too wet. Keep paper
in its original wrapper and out of high humidity
areas until needed. Try paper from a freshly
opened pack.
Black pages
• To change the scanning resolution to a lower
• Place a test call to the telephone number to
value:
1 From the control panel, press Scan.
2 From the QLINK dialog on the computer
•
screen, select the location you want to use.
• Replace the toner cartridge. For more
information, see the User’s Guide.
3
4
5
6
Click Edit.
Click OK.
Click Scan Now.
• If replacing the toner cartridge does not correct
the problem, replace the photoconductor. For
more information, see the User’s Guide.
• The MFP may need to be serviced. Call a
service representative.
Scan troubleshooting
Scanner does not respond
• Check the display. If there is an error message,
see the User’s Guide.
• Make sure the MFP is set as the default printer
Scan was unsuccessful
• Restart the computer.
• Remove and reinstall the software. For more
information, see “Removing and reinstalling the
drivers software” on page 1.
Partial document scans
Faxes or Printers.
or
Click Start  Control Panel  Printers
and Other Hardware  Printers and
Faxes.
2 Double–click the Lexmark X340/X340n/
X342n icon.
3 Click Printer, and make sure no check mark
appears next to Pause Printing.
4 Make sure a check mark appears next to Set
As Default.
If you are printing a document, wait until printing is
done before sending the scan job.
Scans very slowly
• Close all applications not in use.
• If you are printing a document, wait until printing
is done before sending the scan job.
•
•
Can send but not receive faxes
• Make sure the document is loaded correctly into
• Load paper to print any faxes that have been
the ADF or on the scanner glass.
• Make sure that the paper size settings match
the paper in the tray.
• Check to see whether Fax Forwarding is
and is not on hold or paused.
1 Click Start  Settings  Printers and
•
Under Resolution, select a lower number.
which you want to send a fax to make sure that
it is working correctly.
If the telephone line is being used by another
device, wait until the other device is finished
before sending a fax.
To ensure the printer is working correctly,
connect it directly to the telephone line.
Disconnect any answering machines,
computers with modems, or telephone line
splitters.
Check for and clear any paper jams.
Call Waiting can disrupt fax transmissions.
Disable this feature before sending or receiving
a fax. Call your telephone company to obtain
the keypad sequence for temporarily disabling
Call Waiting.
Fax troubleshooting
Cannot send or receive a fax
• Check the display. If there is an error message,
see the User’s Guide.
• Make sure cable connections for the following
hardware are secure, if applicable:
–
–
–
–
Power supply
Telephone
stored in the printer.
selected.
1 From the control panel, press Fax.
2 Press Menu.
3 Press
or
repeatedly until FAX
ADVANCED appears.
4 Press
5 Press
.
6 Press
7 Press
.
or
repeatedly until Fax
Forwarding appears.
or
repeatedly until Off
appears.
8 Press
.
Handset
Answering machine
• Check the telephone wall jack.
1 Plug a telephone into the wall jack.
2 Listen for a dial tone.
3 If you do not hear a dial tone, plug a different
telephone into the jack.
4 If you still do not hear a dial tone, connect
the printer to a different telephone jack.
Can receive but not send faxes
• Make sure the document is loaded correctly into
the ADF or on the scanner glass.
• Check the Prefix setting.
1 From the control panel, press Fax.
2 Press Menu.
3 Press
or
repeatedly until FAX
DEFAULTS appears.
4 Press
5 Press
.
or
repeatedly until Prefix
appears.
6 Press .
7 Enter the numbers you would like to have
dialed before each telephone number.
8 Press .
9 Press Stop to return to the Ready prompt.
• If you used a Speed Dial button:
– Check to make sure it has been
programmed for the number that you wish
to dial.
– As an alternative, dial the telephone
number manually.
MFP receives a blank fax
• Ask the sender to verify the original document
was loaded correctly.
• Check the toner cartridge, and replace it if
necessary.
Received fax has poor quality
Ask that the sender:
• Check that the quality of the original document
is satisfactory.
• Resend the fax. There may have been a
problem with the quality of the telephone line
connection.
• Increase the fax scan resolution.
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