HP LaserJet M3027/M3035 MFP User Guide

HP LaserJet M3027/M3035 MFP

User Guide

HP LaserJet M3027/M3035 Multifunction

User Guide

Copyright and License

© 2006 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CB414-90911

Edition 1, 10/2006

Trademark Credits

Adobe ® , Acrobat ® , and PostScript ® are trademarks of Adobe Systems Incorporated.

Linux is a U.S. registered trademark of Linus

Torvalds.

Microsoft ® , Windows ® , and Windows NT ® are U.S. registered trademarks of Microsoft

Corporation.

UNIX ® is a registered trademark of The Open

Group.

ENERGY STAR

®

and the ENERGY STAR logo ® are U.S. registered marks of the United

States Environmental Protection Agency.

Table of contents

1 Device basics

Device comparison ............................................................................................................................... 2

Features comparison ........................................................................................................................... 2

Walkaround .......................................................................................................................................... 4

Device parts ......................................................................................................................... 4

Interface ports ...................................................................................................................... 5

Device software .................................................................................................................................... 6

Supported operating systems .............................................................................................. 6

Supported printer drivers ..................................................................................................... 6

Select the correct printer driver ............................................................................................ 6

Universal printer drivers ...................................................................................... 7

Driver Autoconfiguration ...................................................................................... 7

Update Now ........................................................................................................ 7

HP Driver Preconfiguration ................................................................................. 7

Priority for print settings ....................................................................................................... 7

Open the printer drivers ....................................................................................................... 9

Software for Macintosh computers ...................................................................................... 9

Remove software from Macintosh operating systems ...................................... 10

Utilities ............................................................................................................................... 10

HP Web Jetadmin ............................................................................................. 10

Embedded Web server ..................................................................................... 10

HP Easy Printer Care software ......................................................................... 10

Supported operating systems ........................................................... 11

Supported browsers ......................................................................... 11

Other components and utilities .......................................................................... 11

2 Control panel

Use the control panel ......................................................................................................................... 14

Control-panel layout ........................................................................................................... 14

Home screen ..................................................................................................................... 15

Buttons on the touchscreen ............................................................................................... 16

Control-panel help system ................................................................................................. 16

Use the Administration menu ............................................................................................................. 17

Navigate the Administration menu ..................................................................................... 17

Information menu ............................................................................................................... 18

Default Job Options menu ................................................................................................. 19

Default Options for Originals ............................................................................. 19

Default Copy Options ........................................................................................ 20

Default Fax Options .......................................................................................... 21

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Default E-mail Options ...................................................................................... 22

Default Send to Folder Options ......................................................................... 23

Default Print Options ......................................................................................... 24

Time/Scheduling menu ...................................................................................................... 25

Management menu ............................................................................................................ 27

Initial Setup menu .............................................................................................................. 28

Networking and I/O ........................................................................................... 28

Fax Setup .......................................................................................................... 36

E-mail Setup ...................................................................................................... 39

Send Setup menu ............................................................................................. 39

Device Behavior menu ....................................................................................................... 40

Print Quality menu ............................................................................................................. 43

Troubleshooting menu ....................................................................................................... 45

Resets menu ...................................................................................................................... 47

Service menu ..................................................................................................................... 47

3 Input/output (I/O) configuration

USB configuration .............................................................................................................................. 50

Network configuration ......................................................................................................................... 51

Configure TCP/IPv4 parameters ........................................................................................ 51

Set an IP address .............................................................................................. 51

Set the subnet mask ......................................................................................... 52

Set the default gateway ..................................................................................... 52

Configure TCP/IPv6 parameters ........................................................................................ 53

Disable network protocols (optional) .................................................................................. 53

Disable IPX/SPX ............................................................................................... 53

Disable AppleTalk ............................................................................................. 54

Disable DLC/LLC .............................................................................................. 54

HP Jetdirect EIO print servers ........................................................................................... 54

4 Media and trays

General guidelines for media ............................................................................................................. 56

Paper to avoid .................................................................................................................... 56

Paper that can damage the device .................................................................................... 56

General media specifications ............................................................................................. 57

Media considerations ......................................................................................................................... 58

Envelopes .......................................................................................................................... 58

Envelopes with double side seams ................................................................... 58

Envelopes with adhesive strips or flaps ............................................................ 59

Envelope margins ............................................................................................. 59

Envelope storage .............................................................................................. 59

Labels ................................................................................................................................ 59

Label construction ............................................................................................. 59

Transparencies .................................................................................................................. 59

Card stock and heavy media ............................................................................................. 60

Card stock construction ..................................................................................... 60

Card stock guidelines ........................................................................................ 60

Letterhead and preprinted forms ....................................................................................... 60

Select the correct fuser mode ............................................................................................ 61

Select print media ............................................................................................................................... 63

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Supported media sizes ...................................................................................................... 63

Supported media types ...................................................................................................... 64

Printing and paper-storage environment ............................................................................................ 65

Load media ......................................................................................................................................... 66

Load media on the scanner glass ...................................................................................... 66

Load the automatic document feeder (ADF) ...................................................................... 66

Load tray 1 (multipurpose tray) .......................................................................................... 67

Customize tray 1 operation ................................................................................................ 68

Load tray 2 and optional tray 3 ......................................................................................... 69

Load special media ............................................................................................................ 70

Control print jobs ................................................................................................................................ 72

Select output bins ............................................................................................................................... 73

Print to the top output bin ................................................................................................... 73

Print to the rear output bin ................................................................................................. 74

5 Device features

Use the convenience stapler .............................................................................................................. 76

Staple media ...................................................................................................................... 76

Load staples ...................................................................................................................... 77

Use job storage features .................................................................................................................... 79

Gain access to the job storage features ............................................................................ 79

Use the proof and hold feature .......................................................................................... 79

Create a proof and hold job ............................................................................... 79

Print the remaining copies of a proof and hold job ............................................ 80

Delete a proof and hold job ............................................................................... 80

Use the private job feature ................................................................................................. 80

Create a private job ........................................................................................... 80

Print a private job .............................................................................................. 80

Delete a private job ........................................................................................... 81

Use the QuickCopy feature ................................................................................................ 81

Create a QuickCopy job .................................................................................... 81

Print additional copies of a QuickCopy job ........................................................ 82

Delete a QuickCopy job .................................................................................... 82

Use the stored job feature ................................................................................................. 82

Create a stored copy job ................................................................................... 82

Create a stored print job .................................................................................... 83

Print a stored job ............................................................................................... 83

Delete a stored job ............................................................................................ 83

6 Print

Use features in the Windows printer driver ........................................................................................ 86

Create and use quick sets ................................................................................................. 86

Use watermarks ................................................................................................................. 87

Resize documents ............................................................................................................. 87

Set a custom paper size from the printer driver ................................................................. 87

Use different paper and printing covers ............................................................................. 88

Print a blank first page ....................................................................................................... 88

Print multiple pages on one sheet of paper ....................................................................... 88

Print on both sides of the paper ......................................................................................... 89

Use automatic duplex printing ........................................................................... 90

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Print on both sides manually ............................................................................. 90

Layout options for printing on both sides .......................................................... 90

Use the Services tab .......................................................................................................... 91

Use features in the Macintosh printer driver ....................................................................................... 92

Create and use presets ..................................................................................................... 92

Print a cover page .............................................................................................................. 92

Print multiple pages on one sheet of paper ....................................................................... 93

Printing on both sides of the paper .................................................................................... 93

Cancel a print job ............................................................................................................................... 95

Stop the current print job from the control panel ................................................................ 95

Stop the current print job from the software program ........................................................ 95

7 Copy

Use the Copy screen .......................................................................................................................... 98

Set the default copy options ............................................................................................................... 99

Basic copy instructions ..................................................................................................................... 100

Copy from the scanner glass ........................................................................................... 100

Copy from the document feeder ...................................................................................... 100

Adjust the copy settings ................................................................................................................... 101

Copy two-sided documents .............................................................................................................. 102

Copying two-sided documents manually ......................................................................... 102

Copy two-sided documents automatically (duplex models only) ..................................... 102

Copy mixed-size originals ................................................................................................................ 104

Change the copy-collation setting .................................................................................................... 105

Copy photos and books .................................................................................................................... 106

Combine copy jobs by using Job Build ............................................................................................. 107

Cancel a copy job ............................................................................................................................. 108

8 Scan and send e-mail

Configure e-mail settings .................................................................................................................. 110

Supported protocols ......................................................................................................... 110

Configure e-mail server settings ...................................................................................... 110

Find gateways .................................................................................................................. 111

Find the SMTP gateway from the device control panel ................................... 111

Find the SMTP gateway from an e-mail program ........................................... 111

Use the Send E-mail screen ............................................................................................................. 112

Perform basic e-mail functions ......................................................................................................... 113

Load documents .............................................................................................................. 113

Send documents .............................................................................................................. 113

Send a document ............................................................................................ 113

Use the auto-complete function ...................................................................... 114

Use the address book ...................................................................................................................... 115

Create a recipient list ....................................................................................................... 115

Use the local address book ............................................................................................. 115

Add e-mail addresses to the local address book ............................................ 116

Delete e-mail addresses from the local address book .................................... 116

Change e-mail settings for the current job ....................................................................................... 117

Scan to a folder ................................................................................................................................ 118

Scan to a workflow destination ......................................................................................................... 118

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9 Fax

Analog faxing .................................................................................................................................... 120

Connect the fax to a telephone line ................................................................................. 120

Configure and use the fax features .................................................................................. 120

Digital fax .......................................................................................................................................... 121

10 Manage and maintain the device

Use information pages ..................................................................................................................... 124

Configure e-mail alerts ..................................................................................................................... 126

Use the HP Easy Printer Care software ........................................................................................... 127

Open the HP Easy Printer Care software ........................................................................ 127

HP Easy Printer Care software sections .......................................................................... 127

Use the embedded Web server ........................................................................................................ 129

Open the embedded Web server by using a network connection ................................... 129

Embedded Web server sections ...................................................................................... 130

Use HP Web Jetadmin software ...................................................................................................... 132

Use the HP Printer Utility for Macintosh ........................................................................................... 133

Open the HP Printer Utility ............................................................................................... 133

HP Printer Utility features ................................................................................................ 133

Manage supplies .............................................................................................................................. 135

Supplies life ..................................................................................................................... 135

Approximate print-cartridge replacement intervals .......................................................... 135

Manage the print cartridge ............................................................................................... 135

Print-cartridge storage ..................................................................................... 135

Use genuine HP print cartridges ..................................................................... 135

HP policy on non-HP print cartridges .............................................................. 135

Print-cartridge authentication .......................................................................... 136

HP fraud hotline and Web site ........................................................................ 136

Replace supplies and parts .............................................................................................................. 137

Supply replacement guidelines ........................................................................................ 137

Change the print cartridge ............................................................................................... 137

Clean the device ............................................................................................................................... 140

Clean the exterior ............................................................................................................ 140

Clean the scanner glass .................................................................................................. 140

Clean the scanner lid backing .......................................................................................... 141

Clean the ADF ................................................................................................................. 141

Clean the paper path ....................................................................................................... 143

Calibrate the scanner ....................................................................................................................... 144

11 Problem solving

Problem-solving checklist ................................................................................................................. 146

Factors that affect performance ....................................................................................... 146

Problem-solving flowchart ................................................................................................................ 147

Solve general device problems ........................................................................................................ 150

Control-panel message types ........................................................................................................... 153

Control-panel messages .................................................................................................................. 154

Common causes of jams .................................................................................................................. 163

Jam locations ................................................................................................................................... 164

Jam recovery .................................................................................................................................... 165

Clear jams ........................................................................................................................................ 166

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viii

Clear jams from the ADF ................................................................................................. 166

Clear jams from the input-tray areas ............................................................................... 168

Clear jams from the print-cartridge area .......................................................................... 169

Clear jams from the output-bin areas .............................................................................. 170

Clear jams from the duplexer ........................................................................................... 172

Solve repeated jams ........................................................................................................ 173

Clear stapler jams ............................................................................................................................ 175

Solve print-quality problems ............................................................................................................. 178

Print-quality problems associated with media .................................................................. 178

Print-quality problems associated with the environment .................................................. 178

Print-quality problems associated with jams .................................................................... 178

Image defect examples .................................................................................................... 178

Light print (partial page) .................................................................................................. 180

Light print (entire page) ................................................................................................... 180

Specks ............................................................................................................................ 180

Dropouts ......................................................................................................................... 181

Lines ............................................................................................................................... 181

Gray background ............................................................................................................ 182

Toner smear ................................................................................................................... 182

Loose toner ..................................................................................................................... 183

Repeating defects ........................................................................................................... 183

Repeating image .............................................................................................................. 183

Misformed characters ..................................................................................................... 184

Page skew ....................................................................................................................... 184

Curl or wave .................................................................................................................... 185

Wrinkles or creases ........................................................................................................ 185

Vertical white lines .......................................................................................................... 186

Tire tracks ....................................................................................................................... 186

White spots on black ....................................................................................................... 186

Scattered lines ................................................................................................................ 187

Blurred print .................................................................................................................... 187

Random image repetition ................................................................................................ 188

Solve network printing problems ...................................................................................................... 189

Solve copy problems ........................................................................................................................ 190

Prevent copy problems .................................................................................................... 190

Image problems ............................................................................................................... 190

Media-handling problems ................................................................................................ 191

Performance problems .................................................................................................... 193

Solve fax problems ........................................................................................................................... 194

Solve sending problems .................................................................................................. 194

Solve receiving problems ................................................................................................. 195

Solve e-mail problems ...................................................................................................................... 197

Validate the SMTP gateway address ............................................................................... 197

Validate the LDAP gateway address ............................................................................... 197

Solve common Windows problems ................................................................................................. 198

Solve common Macintosh problems ................................................................................................ 199

Solve Linux problems ....................................................................................................................... 201

Solve PostScript problems ............................................................................................................... 202

General problems ............................................................................................................ 202

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Appendix A Supplies and accessories

Order parts, accessories, and supplies ............................................................................................ 204

Order directly from HP ..................................................................................................... 204

Order through service or support providers ..................................................................... 204

Order directly through the embedded Web server (for printers that are connected to a network) ........................................................................................................................... 204

Order directly through the HP Easy Printer Care software .............................................. 204

Part numbers .................................................................................................................................... 205

Paper-handling accessories ............................................................................................ 205

Print cartridge .................................................................................................................. 205

Memory ............................................................................................................................ 205

Cables and interfaces ...................................................................................................... 205

Stapler accessories ......................................................................................................... 206

Print media ....................................................................................................................... 206

Appendix B Service and support

Hewlett-Packard limited warranty statement .................................................................................... 209

Customer self repair warranty service .............................................................................................. 210

Print cartridge limited warranty statement ........................................................................................ 210

HP Customer Care ........................................................................................................................... 212

Online Services ................................................................................................................ 212

Telephone support ........................................................................................................... 212

Software utilities, drivers, and electronic information ....................................................... 212

HP direct ordering for accessories or supplies ................................................................ 212

HP service information ..................................................................................................... 212

HP service agreements ................................................................................................... 212

HP Easy Printer Care software ........................................................................................ 213

HP support and information for Macintosh computers ..................................................... 213

HP maintenance agreements ........................................................................................................... 214

On-site service agreements ............................................................................................. 214

Next-day on-site service .................................................................................. 214

Weekly (volume) on-site service ..................................................................... 214

Repacking the device ...................................................................................................... 214

Extended warranty ........................................................................................................... 215

Appendix C Specifications

Physical specifications ..................................................................................................................... 218

Electrical specifications .................................................................................................................... 218

Acoustic emissions ........................................................................................................................... 219

Operating environment ..................................................................................................................... 219

Appendix D Regulatory information

FCC regulations ............................................................................................................................... 222

Environmental product stewardship program ................................................................................... 223

Protecting the environment .............................................................................................. 223

Ozone production ............................................................................................................ 223

Power consumption ......................................................................................................... 223

Toner consumption .......................................................................................................... 223

Paper use ........................................................................................................................ 223

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Plastics ............................................................................................................................ 223

HP LaserJet print supplies ............................................................................................... 223

HP print supplies returns and recycling program information .......................................... 224

Paper ............................................................................................................................... 224

Material restrictions .......................................................................................................... 224

Disposal of waste equipment by users in private households in the European Union .... 225

Material Safety Data Sheet (MSDS) ................................................................................ 225

For more information ....................................................................................................... 225

Telecom statement ........................................................................................................................... 227

Declaration of conformity .................................................................................................................. 228

Safety statements ............................................................................................................................. 229

Laser safety ..................................................................................................................... 229

Canadian DOC regulations .............................................................................................. 229

VCCI statement (Japan) .................................................................................................. 229

Power cord statement (Japan) ......................................................................................... 229

EMI statement (Korea) ..................................................................................................... 229

EMI statement (Taiwan) ................................................................................................... 230

Laser statement for Finland ............................................................................................. 230

Appendix E Working with memory and print server cards

Overview .......................................................................................................................................... 232

Install memory .................................................................................................................................. 233

Install device memory ...................................................................................................... 233

Check DIMM installation ................................................................................................................... 237

Save resources (permanent resources) .......................................................................................... 237

Enable memory for Windows ........................................................................................................... 238

Use HP Jetdirect print server cards .................................................................................................. 239

Install an HP Jetdirect print server card ........................................................................... 239

Remove an HP Jetdirect print server card ....................................................................... 240

Glossary ........................................................................................................................................................... 241

Index ................................................................................................................................................................. 243

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1 Device basics

This chapter contains basic information about device features:

●

Device comparison

●

Features comparison

●

Walkaround

●

Device software

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Device comparison

HP LaserJet M3027 HP LaserJet M3027x

●

Prints up to 27 pages-perminute (ppm) on letter-sized media, and up to 25 ppm on

A4–sized media

HP LaserJet M3027, plus:

● Automatic two-sided printing accessory

● 256 megabytes (MB) total of random access memory

(RAM), upgradable up to

512 MB

●

33.6 kpbs analog fax

● Internal 40 gigabyte (GB) or larger hard disk

● 100-sheet multipurpose tray

(tray 1), 500-sheet input tray

(tray 2), 50-sheet automatic document feeder (ADF), and 250-sheet output bin

●

Hi-Speed universal serial bus (USB) 2.0 port and enhanced input/output

(EIO) slot

● HP Jetdirect embedded print server for Ethernet

10/100Base-T network

●

One open dual inline memory module (DIMM) slot

HP LaserJet M3035 HP LaserJet M3035xs

●

Prints up to 35 ppm on letter-sized media, and up to

33 ppm on A4–sized media

HP LaserJet M3035, plus:

● 33.6 kpbs analog fax

●

256 MB total RAM, upgradable up to 512 MB

●

20-sheet convenience stapler

● Internal 40 GB or larger hard disk

● 500-sheet input tray

(tray 3)

●

100-sheet tray 1, 500-sheet tray 2, 50-sheet ADF, and

250-sheet output bin

●

Hi-Speed USB 2.0 port and

EIO slot

●

HP Jetdirect embedded print server for Ethernet

10/100Base-T network

●

One open DIMM slot

●

Automatic two-sided printing accessory

Features comparison

Feature

Performance

User interface

Printer drivers

Resolution

Description

●

400 MHz processor

● Control-panel help

●

Windows® and Macintosh printer drivers

● Embedded Web server to gain access to support and to order supplies (administrator tool for network-connected models only)

●

HP Easy Printer Care software (a Web-based status and troubleshooting tool)

●

HP PCL 5

● HP PCL 6

●

HP postscript level 3 emulation

● FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of business text and graphics

●

ProRes 1200—produces 1200-dpi printing for the best quality in line art and graphic images

2 Chapter 1 Device basics ENWW

Feature

Storage features

Fonts

Accessories

Connectivity

Environmental features

Supplies

Accessibility

Description

●

Internal 40 GB or larger hard drive

●

Fonts, forms, and other macros

●

Job retention

● 93 internal fonts available for PCL

●

80 printer-matching screen fonts in TrueType format available with the software solution

● Additional fonts can be added.

● Optional 500-sheet input tray (tray 3) (standard on the HP LaserJet M3035xs MFP)

●

100-pin 133 MHz dual inline memory modules (DIMMs)

● Hi-Speed USB 2.0 connection

●

HP Jetdirect full-featured embedded print server

● HP Web Jetadmin software

●

Enhanced input/output (EIO) slot

● Foreign interface harness (FIH) port for attaching optional third-party paper-handling devices

● Sleep mode setting

●

ENERGY STAR® qualified

● The supplies status page contains information about toner level, page count, and estimated pages remaining.

●

The product checks for an authentic HP print cartridge at cartridge installation.

● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care software)

●

The online user guide is compatible with text screen-readers.

●

The print cartridge can be installed and removed by using one hand.

● All doors and covers can be opened by using one hand.

●

Media can be loaded in tray 1 by using one hand.

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Walkaround

Device parts

Before using the product, familiarize yourself with its components.

1

2

6

7

8

9

10

5

6

7

8

1

2

3

4

Automatic document feeder (ADF)

Scanner assembly

Latch to open the front door (provides access to the print cartridge)

Tray 1 (pull to open)

Tray 2

ADF output bin

Control panel

Top output bin

9

Right-side cover (provides access to DIMMs)

10

On/off switch

2

3

1

2

3

Interface ports (see

Interface ports )

Rear output bin (pull to open)

Power connection


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Interface ports

3

4

1

2

5

6

Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only)

Network connection

Foreign interface harness (FIH) port

Type A Hi-Speed USB 2.0 connection for adding accessories

Type B Hi-Speed USB 2.0 connection for printing

EIO slot

1

2

3

4

5

6

Walkaround 5

Device software

The printing-system software is included with the device. See the getting started guide for installation instructions.

The printing system includes software for end users and network administrators, and printer drivers for access to the device features and communication with the computer.

NOTE

For a list of printer drivers and updated HP printer software, go to www.hp.com/go/

LJM3027mfp_software or www.hp.com/go/LJM3035mfp_software .

Supported operating systems

The device supports the following operating systems:

Full software installation

●

Windows XP (32-bit and 64-bit)

● Windows Server 2003 (32-bit and 64-bit)

●

Windows 2000

● Mac OS X V10.2.8, V10.3, V10.4 and later

Printer driver only

●

Linux (Web only)

● UNIX model scripts (Web only)

NOTE

For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported.

Supported printer drivers

Operating system PCL 5 PCL 6

Windows

Mac OS X V10.2.8, V10.3, V10.4 and later

Linux 1

1 For Linux, download the postscript level 3 emulation driver from www.hp.com/go/linuxprinting .

Postscript level 3 emulation

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

Select the correct printer driver

Printer drivers allow you to gain access to the device features and allow the computer to communicate with the device (using a printer language). Check the installation notes and readme files on the device

CD for additional software and languages.


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The device uses the PCL 5, PCL 6, and HP postscript level 3 emulation printer description language

(PDL) drivers.

●

Use the PCL 6 printer driver for the best overall performance.

●

Use the PCL 5 printer driver for general office printing.

● Use the HP postscript level 3 emulation driver for printing from postscript level 3 emulation needs, or for postscript flash font support.

Universal printer drivers

The HP Universal Print Driver Series for Windows includes separate HP postscript level 3 emulation and HP PCL 5 versions of a single driver that provides access to almost any HP device while providing system administrator with tools to manage devices more effectively. The Universal Print Driver is included on the device CD, under the Optional Software section. For more information, go to www.hp.com/go/universalprintdriver .

Driver Autoconfiguration

The HP LaserJet PCL 5, PCL 6, and PS level 3 emulation drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for device accessories at the time of installation.

Some accessories that the Driver Autoconfiguration supports are the duplexing unit, optional paper trays, and dual inline memory modules (DIMMs).

Update Now

If you have modified the device configuration since installation, the driver can be automatically updated with the new configuration. In the Properties dialog box (see

Open the printer drivers ), on the Device

Settings tab, click the Update Now button to update the driver.

HP Driver Preconfiguration

HP Driver Preconfiguration is a software architecture and set of tools that you can use to customize and distribute HP software in managed corporate printing environments. Using HP Driver Preconfiguration, information technology (IT) administrators can preconfigure the printing and default settings for

HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide, which is available at www.hp.com/go/hpdpc_sw .

Priority for print settings

Changes to print settings are prioritized depending on where the changes are made:

NOTE

The names of commands and dialog boxes might vary depending on your software program.

● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.

●

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box.

Device software 7

●

Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software.

●

Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.

●

Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.


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Open the printer drivers

Operating System To change the settings for all print jobs until the software program is closed

Windows 2000, XP, and Server 2003

Mac OS X V10.2.8,

V10.3, V10.4 and later

1.

On the File menu in the software program, click

Print.

2.

Select the driver, and then click Properties or

Preferences.

The steps can vary; this procedure is most common.

1.

On the File menu, click

Print.

2.

Change the settings that you want on the various pop-up menus.

To change the default settings for all print jobs

To change the device configuration settings

1.

Click Start, click Settings, and then click Printers or

Printers and Faxes.

2.

Right-click the driver icon, and then select Printing

Preferences.

1.

Click Start, click Settings, and then click Printers or

Printers and Faxes.

2.

Right-click the driver icon, and then select

Properties.

1.

On the File menu, click

Print.

3.

Click the Device Settings tab.

1.

In the Finder, on the Go menu, click Applications.

2.

Change the settings that you want on the various pop-up menus.

2.

Open Utilities, and then open Print Center (OS X

V10.2.8) or Printer Setup

Utility.

3.

On the Presets pop-up menu, click Save as and type a name for the preset.

3.

Click on the print queue.

4.

On the Printers menu, click Show Info.

These settings are saved in the

Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

5.

Click the Installable

Options menu.

NOTE

Configuration settings might not be available in Classic mode.

Software for Macintosh computers

The HP installer provides PostScript

®

Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.

For network connections, use the embedded Web server (EWS) to configure the device. See Embedded

Web server .

The printing system software includes the following components:

●

PostScript Printer Description (PPD) files

The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer.

●

HP Printer Utility

Use the HP Printer Utility to set up device features that are not available in the printer driver:

● Name the device.

●

Assign the device to a zone on the network.

Device software 9

●

Assign an internet protocol (IP) address to the device.

● Download files and fonts.

●

Configure the device for IP or AppleTalk printing.

You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. For more information, see

Use the HP Printer Utility for

Macintosh .

Remove software from Macintosh operating systems

To remove the software from a Macintosh computer, drag the PPD files to the trash can.

Utilities

The device is equipped with several utilities that make it easy to monitor and manage the device on a network.

HP Web Jetadmin

HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator’s computer.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin .

When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported

Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.

Embedded Web server

The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet

Explorer or Netscape Navigator.

The embedded Web server resides on the device. It is not loaded on a network server.

The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see

Use information pages .)

For a complete explanation of the features and functionality of the embedded Web server, see Use the embedded Web server

.

HP Easy Printer Care software

The HP Easy Printer Care software is a program that you can use for the following tasks:

●

Discovering printers on the network and checking the status of each device

●

Setting and viewing device and supplies alerts for multiple printers at the same time


ENWW

●

Shopping online for supplies

● Using HP online troubleshooting and maintenance tools

You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. To download the HP Easy Printer Care software, go to www.hp.com/go/easyprintercare .

Supported operating systems

For information about supported operating systems, go to www.hp.com/go/easyprintercare .

Supported browsers

To use the HP Easy Printer Care software, you must have one of the following browsers:

●

Microsoft Internet Explorer 5.5 or later

●

Netscape Navigator 7.0 or later

● Opera Software ASA Opera 6.05 or later

All pages can be printed from the browser.

Other components and utilities

Windows

●

Software installer — automates the printing system installation

● Online Web registration

Macintosh OS

●

PostScript Printer Description files (PPDs) — use with the

Apple PostScript drivers that come with the Mac OS

● The HP Printer Utility — change device settings, view status, and set up printer-event notification from a Mac.

This utility is supported for Mac OS X V10.2.8, V10.3,

V10.4 and later.

Device software 11


2 Control panel

●

Use the control panel

●

Use the Administration menu

ENWW 13

Use the control panel

The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status.

Control-panel layout

The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights.

1

4

5

6

2

3

7

8

9

10

Attention light

Data light

Ready light

Brightness-adjustment dial

Touchscreen graphical display

Numeric keypad

Sleep button

Reset

Stop

Start

button

button

button

The Attention light indicates that the device has a condition that requires intervention. Examples include an empty paper tray or an error message on the touchscreen.

The Data light indicates that the device is receiving data.

The Ready light indicates that the device is ready to begin processing any job.

Turn the dial to control the brightness of the touchscreen.

Use the touchscreen to open and set up all device functions.

Allows you to type numeric values for number of copies required and other numeric values.

If the device is inactive for a long period of time, it automatically enters a sleep mode. To place the device into sleep mode or to reactivate the device, press the Sleep button.

Resets the job settings to factory or user-defined default values.

Stops the active job. While stopped, the control panel shows the options for the stopped job (for example, if you press the Stop button while the device is processing a print job, the control panel message prompts you to cancel or resume the print job).

Begins a copy job, starts digital sending, or continues a job that has been interrupted.

14 Chapter 2 Control panel ENWW

Home screen

The home screen provides access to the device features, and it indicates the current status of the device.

NOTE

Depending on how the system administrator has configured the device, the features that appear on the home screen can vary.

ENWW

1

2 Device status line

3

4

5

6

7

8

Features

Copy count

Help button

Scroll bar

Sign Out

Network Address

Date and time

Depending on how the system administrator has configured the device, the features that appear in this area can include any of the following items:

●

Copy

● Fax

●

E-mail

● Secondary E-mail

●

Network Folder

● Job Storage

●

Workflow

● Supplies Status

●

Administration

The status line provides information about the overall device status. Various buttons appear in this area, depending on the current status. For a description of each button that can appear in the status line, see

Buttons on the touchscreen .

The copy count box indicates the number of copies that the device is set to make.

Touch the Help button to open the embedded help system.

Touch the up or down arrows on the scroll bar to see the complete list of available features.

Touch Sign Out to sign out of the device if you have signed in for access to restricted features.

After you sign out, the device restores all options to the default settings.

Touch Network Address to find information about the network connection.

The current date and time appear here. The system administrator can select the format that the device uses to show the date and time, for example 12-hour format or 24-hour format.

Use the control panel 15

Buttons on the touchscreen

The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button.

Home button. Touch the home button to go to the Home screen from any other screen.

Start button. Touch the Start button to begin the action for the feature that you are using.

NOTE

The name of this button changes for each feature. For example, in the Copy feature, the button is named Start Copy .

Stop button. If the device is processing a print or fax job, the Stop button appears instead of the Start button. Touch the Stop button to halt the current job. The device prompts you to cancel the job or to resume it.

Error button. The error button appears whenever the device has an error that requires attention before it can continue. Touch the error button to see a message that describes the error. The message also has instructions for solving the problem.

Warning button. The warning button appears when the device has a problem but can continue functioning. Touch the warning button to see a message that describes the problem. The message also has instructions for solving the problem.

Help button. Touch the help button to open the built-in online Help system. For more information, see

Control-panel help system .

Control-panel help system

The device has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button ( ) in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

If the device alerts you of an error or warning, touch the error ( ) or warning ( ) button to open a message that describes the problem. The message also contains instructions to help solve the problem.


Use the Administration menu

Use the Administration menu to set up default device behavior and other global settings, such as the language and the format for date and time.

Navigate the Administration menu

From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature.

The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a menu to expand the structure. A plus sign (+) next to a menu name means that it contains sub-menus. Continue opening the structure until you reach the option that you want to configure. To return to the previous level, touch Back .

To exit the Administration menu, touch the Home button ( ) in the upper-left corner of the screen.

The device has built-in Help that explains each of the features that are available through the menus.

Help is available for many menus on the right-hand side of the touchscreen. Or, to open the global Help system, touch the Help button ( ) in the upper-right corner of the screen.

The tables in the sections that follow indicate the overall structure of each menu.

ENWW Use the Administration menu 17

Information menu

Use this menu to print information pages and reports that are stored internally on the device.

Table 2-1

Information menu

Menu item Sub-menu item Sub-menu item Values Description

Configuration/Status

Pages

Administration Menu

Map

Fax Reports

(Appears only on models equipped with a fax feature.)

Configuration Page

Supplies Status

Page

Usage Page

File Directory

Fax Activity Log

Fax Call Report

Print

Print

Print

Print

(button)

(button)

(button)

(button)

Shows the basic structure and settings of the

Administration menu and current administration settings.

A set of configuration pages that show the current device settings.

Shows the status of supplies such as print cartridges.

Shows information about the number of pages that have been printed on each paper type and size.

Print

Print

(button)

(button)

A directory page that contains information for any mass-storage devices, such as flash drives, memory cards, or hard disks, that are installed in this device.

Contains a list of the faxes that have been sent from or received by this device.

Fax Call Report Print

Thumbnail on Report Yes

(button)

No (default)

When to Print Report Never auto print

Print after any fax job

A detailed report of the last fax operation, either sent or received.

Choose whether or not to include a thumbnail of the first page of the fax on the report.

Billing Codes Report

Blocked Fax List

Speed Dial List

Sample Pages/Fonts PCL Font List

PS Font List

Print after fax send jobs

Print after any fax error

Print after send errors only

Print after receive errors only

Print

Print

Print

A list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code.

A list of phone numbers that are blocked from sending faxes to this device.

Shows the speed dials that have been set up for this device.

Print

Print

A list of printer control language (PCL) fonts that are currently available on the device.

A list of PostScript (PS) fonts that are currently available on the device.


Default Job Options menu

Use this menu to define the default job options for each function. If the user does not specify the job options when creating the job, the default options are used.

The Default Job Options menu contains the following sub-menus:

●

Default Options for Originals

●

Default Copy Options

●

Default Fax Options

●

Default E-mail Options

●

Default Send To Folder Options

●

Default Print Options

Default Options for Originals

NOTE

Values shown with “(default)” are the factory-default values. Some menu items have no default.

Table 2-2

Default Options for Originals menu

Menu item

Paper Size

Number of Sides

Orientation

Optimize Text/Picture

Image Adjustment

Values Description

Select a paper size from the list.

Select the paper size that is most often used for copy or scan originals.

1

2

(default) Select whether copy or scan originals are most often single-sided or double-sided.

Portrait (default)

Landscape

Select the orientation that is most often used for copy or scan originals. Select Portrait if the short edge is at the top or select

Landscape if the long edge is at the top.

Manually Adjust (default)

Text

Photograph

Darkness

Background Cleanup

Sharpness

Use this setting to optimize the output for a particular type of original.

You can optimize the output for text, pictures, or a mixture.

If you select Manually Adjust , you can specify the mix of text and pictures that will most often be used.

Use this setting to optimize the output for darker or lighter originals.

Increase the Background Cleanup setting to remove faint images from the background or to remove a light background color.

Adjust the Sharpness setting to clarify or soften the image.


Default Copy Options

NOTE


Table 2-3

Default Copy Options menu

Menu item

Number of Copies

Sub-menu item

Number of Sides

Collate

Edge-To-Edge

Values

Type the number of copies. The factory default setting is 1.

1 (default)

2

Off

On (default)

Description

Set the default number of copies for a copy job.

Set the default number of sides for copies.

Normal (recommended)

(default)

Edge-To-Edge Output

Set up options for collating sets of copies. When you make multiple copies of a document, collating places the pages in the correct order, one set at a time, rather than placing all copies of each page next to each other.

If the original document is printed close to the edges, use the Edge-To-Edge feature to avoid shadows that can appear along the edges. Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the copies.


Default Fax Options

NOTE


Table 2-4

Fax Send menu

Menu item

Resolution

Fax Header

Sub-menu item Values

Standard (100x200dpi)

(default)

Fine (200x200dpi)

Superfine (300x300dpi)

Prepend (default)

Overlay

Description

Use this feature to set the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.

Use this feature to select the position of the fax header on the page.

Select Prepend to print the fax header above the fax content and move the fax content down on the page.

Select Overlay to print the fax header over the top of the fax content without moving the fax content down.

Using this option could prevent a single-page fax from flowing onto another page.

Table 2-5

Fax Receive menu

Menu item

Forward Fax

Stamp Received Faxes

Fit to Page

Fax Paper Tray

Values

Fax Forwarding

Change PIN

Enabled

Disabled (default)

Enabled (default)

Disabled

Select from the list of trays.

Description

To forward received faxes to another fax device, select Fax

Forwarding and Custom . When you select this menu item for the fist time, you are prompted to set up a PIN. You will be prompted to enter that PIN every time you try to use this menu. This is the same PIN that is used to access the Fax Printing menu.

Use this option to add the date, time, sender’s phone number, and page number to each page of the faxes that this device receives.

Use this feature to shrink faxes that are larger than Letter-size or A4size so that they can fit onto a Letter-size or A4-size page. If it this feature set to Disabled , faxes larger than Letter or A4 will flow across multiple pages.

Select the tray that holds the size and type of paper that you want to use for incoming faxes.


Default E-mail Options

Use this menu to set default options for e-mails that are sent from the device.

NOTE


Menu item

Document File Type

Output Quality

Resolution

Color/Black

TIFF Version

Values

PDF (default)

JPEG

TIFF

M-TIFF

High (large file)

Medium (default)

Low (small file)

75 DPI

150 DPI (default)

200 DPI

300 DPI

Color scan (default)

Black/white scan

TIFF 6.0

(default)

TIFF (Post 6.0)

Description

Choose the file format for the e-mail.

Choosing higher quality for output increases the size of the output file.

Use this feature to select the resolution. Use a lower setting to create smaller files.

Specify whether the e-mail will be in black or in color.

Use this feature to specify the TIFF version to use when saving scanned files.


ENWW

Default Send to Folder Options

NOTE

This menu appears only for the HP LaserJet M3035 MFP models.

Use this menu to set default options for scan jobs sent to the computer.

NOTE


Menu item

Color/Black

Document File Type

TIFF version

Output Quality

Resolution

Values

Color scan

Black/white scan (default)

PDF (default)

M-TIFF

TIFF

JPEG

TIFF 6.0

(default)

TIFF (post 6.0)

High (large file)

Medium (default)

Low (small file)

75 DPI

150 DPI (default)

200 DPI

300 DPI

Description

Specify whether the file will be in black or in color.

Choose the file format for the file.

Use this feature to specify the TIFF version to use when saving scanned files.

Choosing higher quality for output increases the size of the output file.

Use this feature to select the resolution. Use a lower setting to create smaller files.

Use the Administration menu 23

Default Print Options

Use this menu to set default options for jobs that are sent from a computer.

NOTE


Table 2-6

Default Print Options menu

Menu item

Copies Per Job

Default Paper Size

Default Custom Paper

Size

Print Sides

2-Sided Format

Sub-menu item

Unit of measure

X Dimension

Y Dimension


Type a value.

Use this feature to set the default number of copies for print jobs.

(List of supported sizes.) Choose a paper size.

Millimeters Configure the default paper size that is used when the user selects Custom as the paper size for a print job.

Inches

Configure the width measurement for the Default

Custom Paper Size .

Configure the height measurement for the Default

Custom Paper Size .

Use this feature to select whether print jobs should be single-sided or double-sided by default.

1-sided (default)

2-sided

Book style

Flip style

Use this feature to configure the default style for 2sided print jobs. If Book style is selected, the back side of the page is printed the right way up. This option is for print jobs that are bound along the left edge. If Flip style is selected, the back side of the page is printed upside-down. This option is for print jobs that are bound along the top edge.


Time/Scheduling menu

Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode.

NOTE

Values shown with "(default)" are the factory-default values. Some menu items have no default.

Table 2-7

Time/Scheduling menu

Menu item

Date/Time

Sub-menu item

Date Format

Date

Sub-menu item Values

YYYY/MMM/DD

(default)

MMM/DD/YYYY

DD/MMM/YYYY

Description

Use this feature to set the current date and time, and to set the date format and time format that are used to time-stamp outgoing faxes.

Time Format

Month

Day

Year

Time

12 hour (AM/PM)

(default)

24 hour

Sleep Delay

Hour

Minute

AM

PM

Wake Time Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

20 minutes

30 minutes (default)

45 minutes

1 hour (60 minutes)

90 minutes

2 hours

4 hours

Off (default)

Custom

Use this feature to select the time interval that the device should remain inactive before entering Sleep Mode.

Select Custom to set a wake time for each day of the week. The device exits sleep mode according to this schedule. Using a sleep schedule helps conserve energy and prepares the device for use so that users do not have to wait for it to warm up.


Table 2-7

Time/Scheduling menu (continued)

Menu item Sub-menu item Sub-menu item

Fax Printing Fax Printing Mode

Change PIN

Values

Store all received faxes

Print all received faxes

Use Fax Printing

Schedule

Description

If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically print by creating a printing schedule.

For the fax printing schedule, the control panel prompts you to select days and times to print faxes.

Select Change PIN to change the PIN number that users must provide to print faxes.


Management menu

Use this menu to set up global device-management options.

NOTE


Table 2-8

Management menu

Menu item Sub-menu item Values Description

Stored Job Management

Sleep mode

Manage Supplies

Quick Copy Job Storage

Limit

Quick Copy Job Held

Timeout

Select the maximum number of jobs to store

1 Hour

4 Hours

1 Day

Use this menu to view and manage any jobs that are stored on the device.

1 Week

Disable

Use Sleep Delay (default)

Use this feature to customize the sleep mode settings for this device.

Select Use Sleep Delay to set the device to enter sleep mode after the delay that is specified in the Time/

Scheduling menu.

Supply Low/Order

Threshold

Select a value in the range.

Replace Black Cartridge Stop at low

Use this menu to carry out administrative supply management tasks such as changing the threshold when supplies should be ordered.

Stop at out

Override at out (default)


Initial Setup menu

The Initial Setup menu contains the sub-menus shown:

●

Networking and I/O menu

●

Fax Setup menu

●

E-mail Setup menu

NOTE


Networking and I/O

Table 2-9

Networking and I/O

Menu item

I/O Timeout

Sub-menu item

Parallel Input

NOTE

This item appears only if an EIO accessory is installed.

Embedded Jetdirect

EIO <X> Jetdirect

High Speed

Advanced Functions


Select a value in the range. The factory default setting is 15 seconds.

I/O timeout refers to the elapsed time before a print job fails. If the stream of data that the device receives for a print job gets interrupted, this setting indicates how long the device will wait before it reports that the job has failed.

No

Yes (default)

Use the High Speed setting to configure the speed that the parallel port uses to communicate with the host.

Enabled (default)

Disabled

Use the Advanced Functions setting to enable or disable bidirectional parallel communication.

See

Table 2-10 Jetdirect menus for the list of options.

Table 2-10

Jetdirect menus

Menu item

TCP/IP

Sub-menu item

Enable

Host Name

IPV4 Settings

Sub-menu item

Config Method

Values and Description

Off : Disable the TCP/IP protocol.

On (default): Enable the TCP/IP protocol.

An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the

HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the

LAN hardware (MAC) address.

Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server.

Bootp : Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server.

DHCP : Use DHCP (Dynamic Host Configuration

Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP


Table 2-10

Jetdirect menus (continued)


DHCP Release

DHCP Renew

Manual Settings

Default IP

Primary DNS

Secondary DNS


Release and DHCP Renew menus are available to set

DHCP lease options.

Auto IP : Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically.

Manual : Use the Manual Settings menu to configure

TCP/IPv4 parameters.

This menu appears if Config Method was set to

DHCP and a DHCP lease for the print server exists.

No (default): The current DHCP lease is saved.

Yes : The current DHCP lease and the leased IP address are released.

This menu appears if Config Method was set to

DHCP and a DHCP lease for the print server exists.

No (default): The print server does not request to renew the DHCP lease.

Yes : The print server requests to renew the current

DHCP lease.

(Available only if Config Method is set to Manual )

Configure parameters directly from the printer control panel:

IP Address : The unique IP address of the printer

(n.n.n.n), where n is a value from 0 to 255.

Subnet Mask : The subnet mask for the printer

(m.m.m.m), where m is a value from 0 to 255.

Syslog Server : The IP address of the syslog server used to receive and log syslog messages.

Default Gateway : The IP address of the gateway or router used for communications with other networks.

Idle Timeout : The time period, in seconds, after which an idle TCP print data connection is closed (default is

270 seconds, 0 disables the timeout).

Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or

DHCP).

Auto IP : A link-local IP address 169.254.x.x is set.

Legacy : The address 192.0.0.192 is set, consistent with older HP Jetdirect devices.

Specify the IP address (n.n.n.n) of a Primary DNS

Server.

Specify the IP address (n.n.n.n) of a Secondary

Domain Name System (DNS) Server.


Table 2-10


Menu item Sub-menu item

IPV6 Settings

Proxy Server

Proxy Port

Sub-menu item

Enable

Address

DHCPV6 Policy

Primary DNS

Manual Settings


Use this item to enable or disable IPv6 operation on the print server.

Off (default): IPv6 is disabled.

On : IPv6 is enabled.

Use this item to manually configure an IPv6 address.

Manual Settings : Use the Manual Settings menu to enable and manually configure a TCP/ IPv6 address.

Router Specified : The stateful auto-configuration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server.

Router Unavailable : If a router is not available, the print server should attempt to obtain its stateful configuration from a DHCPv6 server.

Always : Whether or not a router is available, the print server always attempts to obtain its stateful configuration from a DHCPv6 server.

Use this item to specify an IPv6 address for a primary

DNS server that the print server should use.

Use this item to manually set IPv6 addresses on the print server.

Enable : Select this item and choose On to enable manual configuration, or Off to disable manual configuration.

Address : Use this item to type a 32 hexadecimal digit

IPv6 node address that uses the colon hexadecimal syntax.

Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access. It caches

Web pages, and provides a degree of Internet security, for those clients.

To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to

255 octets.

For some networks, you may need to contact your

Independent Service Provider (ISP) for the proxy server address.

Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535.


Table 2-10



IPX/SPX Enable

Frame Type

Sub-menu item

AppleTalk

DLC/LLC

Security

Diagnostics

ENWW

Enable

Enable

Print Sec Page

Secure Web

IPsec or Firewall

Reset Security

Embedded Test


Off : Disable the IPX/SPX protocol.

On (default): Enable the IPX/SPX protocol.

Selects the frame-type setting for your network.

Auto : Automatically sets and limits the frame type to the first one detected.

EN_8023 , EN_II , EN_8022 , and EN_SNAP : Frametype selections for Ethernet networks.

Off (default): Disable the AppleTalk protocol.

On : Enable the AppleTalk protocol.

Off (default): Disable the DLC/LLC protocol.

On : Enable the DLC/LLC protocol.

Yes : Prints a page that contains the current security settings on the HP Jetdirect print server.

No (default): A security settings page is not printed.

For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and

HTTPS.

HTTPS Required : For secure, encrypted communications, only HTTPS access is accepted. The print server will appear as a secure site.

HTTP/HTTPS optional : Access using either HTTP or

HTTPS is permitted.

Specify the IPsec or Firewall status on the print server.

Keep : IPsec/Firewall status remains the same as currently configured.

Disable : IPsec/Firewall operation on the print server is disabled.

Specify whether the current security settings on the print server will be saved or reset to factory defaults.

No *: The current security settings are maintained.

Yes : Security settings are reset to factory defaults.

This menu provides tests to help diagnose network hardware or TCP/IP network connection problems.

Embedded tests help to identify whether a network fault is internal or external to the device. Use an embedded test to check hardware and communication paths on the print server. After you select and enable a test and set the execution time, you must select Execute to initiate the test.

Depending on the execution time, a selected test runs continuously until either the device is turned off, or an error occurs and a diagnostic page is printed.

Use the Administration menu 31

Table 2-10



LAN HW Test

HTTP Test

SNMP Test

Select All Tests

Data Path Test

Execution Time [H]

Execute


CAUTION

Running this embedded test will erase your TCP/IP configuration.

This test performs an internal loopback test. An internal loopback test will send and receive packets only on the internal network hardware. There are no external transmissions on your network.

Select Yes to choose this test, or No to not choose it.

This test checks operation of HTTP by retrieving predefined pages from the device, and tests the embedded Web server.


This test checks operation of SNMP communications by accessing predefined SNMP objects on the device.


Use this item to select all available embedded tests.

Select Yes to choose all tests. Select No to select individual tests.

This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device.

It sends a predefined PS file to the device, However, the test is paperless; the file will not print.


Use this item to specify the length of time (in hours) that an embedded test will be run. You can select a value from 1 to 60 hours. If you select zero (0), the test runs indefinitely until an error occurs or device is turned off.

Data gathered from the HTTP, SNMP, and Data Path tests is printed after the tests have completed.

No *: Do not initiate the selected tests.

Yes : Initiate the selected tests.


Table 2-10



Ping Test

Sub-menu item

Dest Type

Dest IP

Packet Size

Timeout

Count

Print Results

Execute


This test is used to check network communications.

This test sends link-level packets to a remote network host, then waits for an appropriate response. To run a ping test, set the following items:

Specify whether the target device is an IPv4 or IPv6 node.

IPV4 : Type the IPv4 address.

IPV6 : Type the IPv6 address.

Specify the size of each packet, in bytes, to be sent to the remote host. The minimum is 64 (default) and the maximum is 2048.

Specify the length of time, in seconds, to wait for a response from the remote host. The default is 1 and the maximum is 100.

Specify the number of ping test packets to send for this test. Select a value from 1 to 100. To configure the test to run continuously, select 0.

If the ping test was not set for continuous operation, you can choose to print the test results. Select Yes to print results. If you select No (default), results are not printed.

Specify whether to initiate the ping test. Select Yes to initiate the test, or No to not run the test.


Table 2-10



Ping Results

Link Speed

Sub-menu item

Packets Sent

Packets Received

Percent Lost

RTT Min

RTT Max

RTT Average

Ping In Progress

Refresh


Use this item to view the ping test status and results using the control panel display. You can select the following items:

Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed.

Shows the number of packets (0 - 65535) received from the remote host since the most recent test was initiated or completed.

Shows the percent of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed.

Shows the minimum detected roundtrip- time (RTT), from 0 to 4096 milliseconds, for packet transmission and response.

Shows the maximum detected roundtrip- time (RTT), from 0 to 4096 milliseconds, for packet transmission and response.

Shows the average round-trip-time (RTT), from 0 to

4096 milliseconds, for packet transmission and response.

Shows whether a ping test is in progress. Yes indicates a test in progress, and No indicates that a test completed or was not run.

When viewing the ping test results, this item updates the ping test data with current results. Select Yes to update the data, or No to maintain the existing data.

However, a refresh automatically occurs when the menu times out or you manually return to the main menu.

The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server. Select one of the following link configuration settings:

CAUTION

If you change the link setting, network communications with the print server and network device might be lost.

Auto (default): The print server uses auto-negotiation to configure itself with the highest link speed and communication mode allowed. If auto-negotiation fails, either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub/switch port. (A

1000T half-duplex selection is not supported.)

10T Half : 10 Mbps, half-duplex operation.

10T Full : 10 Mbps, Full-duplex operation.

100TX Half : 100 Mbps, half-duplex operation.

100TX Full : 100 Mbps, full-duplex operation.


Table 2-10



Print Protocols


100TX Auto : Limits auto-negotiation to a maximum link speed of 100 Mbps.

1000TX Full : 1000 Mbps, full-duplex operation.

Use this item to print a page that lists the configuration of the following protocols: IPX/SPX, Novell NetWare,

AppleTalk, DLC/LLC.


Fax Setup

Table 2-11

Fax Setup menu

Menu item

Required Settings

Sub-menu item

Location

PC Fax Send

Date/Time

Fax Header

Information

Sub-menu item

Phone Number

Company Name

Values

(Countries/regions listed)

Description

Configure the settings that are legally required for outgoing faxes.

Disabled

Enabled (default)

Use this feature to enable or disable PC Fax

Send. PC Fax Send enables users to send faxes through the device from their computers if they have the correct driver installed.


Table 2-11

Fax Setup menu (continued)

Menu item

Fax Send Settings

Sub-menu item

Fax Dial Volume

Error Correction

Mode

JBIG Compression

Maximum Baud Rate

Dialing Mode

Redial On Busy

Redial On No Answer

Redial Interval

Detect Dial Tone

Dialing Prefix

Billing Codes

Sub-menu item

Minimum Length


Off

Medium (default)

Use this feature to set the volume of the tones that you hear while the device dials the fax number.

High

Enabled

Disabled

Disabled

Enabled

(default)

Select a value from the list.

(default)

When Error Correction Mode is enabled and an error occurs during fax transmission, the device sends or receives the error portion again.

The JBIG Compression reduces faxtransmission time, which can result in lower phone charges. However, using JBIG

Compression sometimes causes compatibility problems with older fax machines. If this occurs, turn off the JBIG

Compression.

Use this feature to set the maximum baud rate for receiving faxes. This can be used as a diagnostic tool for troubleshooting fax problems.

Select whether the device should use tone or pulse dialing.

Tone (default)

Pulse

The range is between

0 and 9. The factory default is 3 times.

Type the number of times the device should attempt to redial if the line is busy.

Never (default)

Once

Twice

Use this feature to specify the number of times the device should attempt to dial if the recipient fax number does not answer.

NOTE Twice is available in locations other than the United

States and Canada.

The range is between

1 and 5 minutes. The factory default is 5 minutes.

Use this feature to specify the number of minutes between dialing attempts if the recipient number is busy or not answering.

Enabled

Disabled

Off

(default)

(default)

Custom

Use this feature to specify whether the device should check for a dial tone before sending a fax.

Use this feature to specify a prefix number that must be dialed when sending faxes from the device.

Off (default)

Custom

When billing codes are enabled, a prompt appears that asks the user to enter the billing code for an outgoing fax.

The range is between 1 and 16 digits. The default is 1 digit.


Table 2-11

Fax Setup menu (continued)


Fax Receive Settings Rings To Answer

Ring Interval

Ringer Volume

Blocked Fax

Numbers

Add Blocked

Numbers

Remove Blocked

Numbers

Clear All Blocked

Numbers

Values

The range varies by location. The factory default is 2 rings.

Default (default)

Custom

Off

Low (default)

Description

Use this feature to specify the number of rings that must occur before the fax modem answers.

Use this feature to control the time between rings for incoming faxes.

Set the volume for the fax ring-tone.

High

Type the fax number to add.

Select a fax number to remove.

No (default)

Use this feature to add or delete numbers from the blocked fax list. The blocked fax list can contain up to 30 numbers. When the device receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with job-accounting information.

Yes


E-mail Setup

Use this menu to enable the e-mail feature and to configure basic e-mail settings.

NOTE

To configure advanced e-mail settings, use the embedded Web server. For more information, see

Use the embedded Web server

.

Table 2-12

E-mail Setup menu

Menu item

Address Validation

Find Send Gateways

SMTP Gateway

Test Send Gateway

Values

On (default)

Off

Enter a value.

Description

This option enables the device to check e-mail syntax when you type an e-mail address. Valid e-mail addresses require the "@" sign and a ".".

Search the network for SMTP gateways that the device can use to send e-mail.

Specify the IP address of the SMTP gateway that is used to send email from the device.

Test the configured SMTP gateway to see if it is functional.

Send Setup menu

Table 2-13

Send Setup menu

Menu item

Replicate MFP

Allow Transfer to New DSS

NOTE

This item appears only for the HP

LaserJet M3035 MFP models.

Allow Use of Digital Send Service

NOTE

This item appears only for the HP

LaserJet M3035 MFP models.

Values

Enter a value (IP Address).

Description

Copy the local Send settings from one device to another.

Use this feature to allow the transfer of the device from one HP Digital

Sending Software (DSS) server to another.

HP DSS is a software package that handles digital sending tasks such as faxing, e-mail, and sending a scanned document to a network folder.

This feature allows you to configure the device for use with an

HP Digital Sending Software (DSS) server.


Device Behavior menu

NOTE


Table 2-14

Device Behavior menu

Menu item

Language

Key Press Sound

Inactivity Timeout

Warning/Error

Behavior

Tray Behavior

Sub-menu item

Clearable Warnings

Continuable Events

Jam Recovery

Use Requested Tray

Manually Feed

Prompt

PS Defer Media

Use Another Tray

Size/Type Prompt

Duplex Blank Pages

Sub-menu item Values Description

Select the language from the list.

On

Off

(default) Use this feature to specify whether you hear a sound when you touch the screen or press buttons on the control panel.

Type a value between 10 and 300 seconds. The factory default is 60 seconds.

Use this feature to specify the amount of time that elapses between any activity on the control panel and the device resetting to the default settings.

On

Use this feature to select a different language for control-panel messages. When you select a new language, the keyboard layout might also change.

Job (default)

Auto continue (10 seconds) (default)

Touch OK to continue

Auto (default)

Use this feature to set the amount of time that a clearable warning appears on the control panel.

Use this option to configure the device behavior when the device encounters certain errors.

Use this feature to configure how the device handles pages that are lost during a jam.

On

Off

Exclusively (default)

First

Always (default)

Unless Loaded

Enabled (default)

Use this feature to control how the device handles jobs that have specified a specific input tray.

Use this feature to indicate whether a prompt should appear when the type or size for a job does not match the specified tray and the device pulls from the multipurpose tray instead.

Use this feature to choose either the

PostScript (PS) or HP paper-handling model.

Disabled

Enabled (default)

Disabled

Display

Use this feature to turn on or off the controlpanel prompt to select another tray when the specified tray is empty.

Use this feature to control whether the tray configuration message appears whenever a tray is opened or closed.

Do not display

(default)

Auto (default)

Yes

Use this feature to control how the device handles two-sided jobs (duplexing).


Table 2-14

Device Behavior menu (continued)


General Copy

Behavior

Scan Ahead

General Print

Behavior

Auto Print Interrupt

Copy Interrupt

Default Paper Size

Override A4/Letter

Manual Feed

Courier Font

Wide A4

Print PS Errors

Print PDF Errors

Personality

Values

Enabled (default)

Disabled

Enabled

Disabled

Description

Use this feature to turn on no-wait scanning.

With Scan Ahead enabled, the pages in the original document are scanned to disk and held until the device becomes available.

When this feature is enabled, copy jobs can interrupt print jobs that are set to print multiple copies.

Enabled

Disabled

When this feature is enabled, a copy job that is currently printing can be interrupted when a new copy job is started. You are prompted to confirm that you want to interrupt the current job.

Select from the list of paper sizes.

Use this feature to configure the default paper size used for print jobs.

No

Yes (default)

The copy job is inserted into the print queue at the end of one copy of the print job. After the copy job is complete, the device continues printing the remaining copies of the print job.

Use this feature to print on letter-size paper when an A4 job is sent but no A4-size paper is loaded in the device (or to print on A4 paper when a letter-size job is sent but no letter-size paper is loaded). This option will also override

A3 with ledger-size paper and ledger with A3size paper.

Enabled

Disabled (default)

When this feature is enabled, the user can select manual feed from the control panel as the paper source for a job.

Use this feature to select which version of the

Courier font you want to use.

Regular (default)

Dark

Enabled

Disabled (default)

Enabled

Disabled

Enabled

Disabled

Auto

(default)

(default)

(default)

Use this feature to change the printable area of A4-size paper. If you enable this option, eighty 10-pitch characters can be printed on a single line of A4 paper.

Use this feature to select whether a

PostScript (PS) error page is printed when the device encounters a PS error.

Use this feature to select whether a PDF error page is printed when the device encounters a PDF error.

Select the printer language that the device should use.

PCL

PDF

PS

Normally you should not change the language. If you change the setting to a specific language, the device does not automatically switch from one language to another unless specific software commands are sent to the device.


Table 2-14

Device Behavior menu (continued)


PCL

Sub-menu item

Form Length

Orientation

Font Source

Font Number

Font Pitch

Font Point Size

Symbol Set

Append CR to LF

Suppress Blank

Pages

Media Source

Mapping


Type a value between 5 and 128 lines. The factory default is 60 lines.

Portrait (default)

PCL is a set of printer commands that

Hewlett-Packard developed to provide access to printer features.

Landscape

Select the orientation that is most often used print jobs. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top.

Use this feature to select the font source for the user-soft default font.

Select the source from the list.

Type the font number. The range is between 0 and 999.

The factory default is

0.

Use this feature to specify the font number for the user-soft default font using the source that is specified in the Font Source menu item.

The device assigns a number to each font and lists it on the PCL font list (available from the Administration menu).

Type a value between 0.44 and

99.99. The factory default is 10.00.

Type a value between 4.00 and

999.75. The factory default is 12.00.

If Font Source and Font Number indicate a contour font, then use this feature to select a default pitch (for a fixed-spaced font).

If Font Source and Font Number indicate a contour font, then use this feature to select a default point size (for a proportional-spaced font).

PC-8 (default)

(50 additional symbol sets from which to choose)

Use this feature to select any one of several available symbol sets from the control panel.

A symbol set is a unique grouping of all the characters in a font.

No (default)

Yes

Use this feature to configure whether a carriage return (CR) is appended to each line feed (LF) encountered in backwardscompatible PCL jobs (pure text, no job control).

No (default)

Yes

Standard

Classic

(default)

This option is for users who are generating their own PCL, which could include extra form feeds that would cause blank pages to be printed. When Yes is selected, form feeds are ignored if the page is blank.

Use this feature to select and maintain input trays by number when you are not using the device driver, or when the software program has no option for tray selection.


Print Quality menu

NOTE


Table 2-15

Print Quality menu

Menu item

Set Registration

Fuser Modes

Optimize

Resolution

REt

Economode

Sub-menu item

Source

Test Page

Adjust Tray <X>

<Paper Type>

Restore Modes

High Transfer

More Separation

Line Detail

Restore Optimize


All trays

Tray <X>: <contents>

(choose a tray)

Print (button) Print a test page for setting the registration. Follow the instructions that are printed on the page to adjust each tray.

Shift from -20 to 20 along the X or Y axes. 0 is the default.

Perform the alignment procedure for each tray.

When it creates an image, the device scans across the page from side to side as the sheet feeds from top to bottom into the device.

Restore (button)

Normal (default)

Increased

Off (default)

Configure the fuser mode associated with each media type.

Restore the fuser modes to the default settings.

Optimize print engine parameters to get the best possible print quality for all jobs in addition to specifying media type.

On

Off (default)

Use Set Registration to shift the margin alignment to center the image on the page from top to bottom and from left to right. You can also align the image on the front with the image printed on the back.

Select the source input tray for printing the Set

Registration page.

On

Restore (button) Reset all the Optimize parameters to the factory default settings.

Use this feature to select the print resolution.

300

600

FastRes 1200 (default)

ProRes 1200

Off Enable Resolution Enhancement technology (REt), which produces print output with smooth angles, curves, and edges. All print resolutions, including

FastRes 1200, benefit from REt.

Light

Medium (default)

Dark

Enabled

Disabled (default)

When Economode is enabled, the device prints with a reduced amount of toner per page; however, the print quality of the page is slightly reduced.


Table 2-15

Print Quality menu (continued)


Toner Density

Small Paper Mode

Calibration/Cleaning Create Cleaning Page

Process Cleaning Page


Choose from a range of 1 to 5. 3 is the default.

Lighten or darken the print on the page. 1 is the lightest and 5 is the darkest.

Normal (default) Select Slow to minimize wrinkles when printing on small or narrow media.

Slow

Create (button)

Process (button)

Generate a page for cleaning excess toner off the pressure roller in the fuser. The page has instructions that guide you through the cleaning process.

Process the cleaning page that was created by using the Create Cleaning Page menu item. The process takes up to 2.5 minutes.


Troubleshooting menu

NOTE


Table 2-16

Troubleshooting menu

Menu item

Event Log

Calibrate Scanner

Fax T.30 Trace

Fax Transmit Signal Loss

Fax V.34

Fax Speaker Mode

Sub-menu item

T.30 Report

When to Print Report


Print (button)

Calibrate

Use this feature to show the 50 most recent events in the event log.

Touch Print to print the full event log.

Use this feature to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans.

You might need to calibrate the scanner if it is not capturing the correct sections of scanned documents.

Use this feature to print or configure the fax T.30 trace report. T.30 is the standard that specifies handshaking, protocols, and error correction between fax machines.

Never auto print

Print after any fax job

Print after fax send jobs

Print after any fax error

Print after send errors only

Print after receive errors only

A value between 0 and 30. Use this feature to set loss levels to compensate for phone line signal loss. You should not modify this setting unless requested to do so by an HP service representative because it could cause the fax to stop functioning.

Normal (default)

Off

Normal (default)

Diagnostic

Use this feature to disable V.34 modulations if several fax failures have occurred or if phone line conditions require it.

This feature is used by a service technician to evaluate and diagnose fax issues by listening to the sounds of fax modulations.


Table 2-16

Troubleshooting menu (continued)


Paper Path Test Test Page

Scanner Tests

Control Panel

Source

Duplex

Copies

LEDs

Display

Buttons

Touchscreen

Values

Print (button)

10

50

100

500

All trays

Tray 1

Tray 2

(Additional trays are shown, if applicable.)

Off (default)

On

1 (default)

Description

Generate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths.

Specify whether the test page will be printed from all trays or from a specific tray.

Select whether the duplexer should be included in the

Paper Path test.

Select how many pages should be sent from the specified source as part of the Paper Path test.

This menu item is used by a service technician to diagnose potential problems with the device scanner.

Use this feature to make sure the components of the control panel are functioning correctly.


Resets menu

Table 2-17

Resets menu

Menu item

Clear Local Address Book

Values

Clear (button)

Clear Fax Activity Log Yes

No (default)

Restore Factory Telecom Setting Restore (button)

Restore Factory Settings Restore (button)

Description

Use this feature to clear all addresses from the address books that are stored on the device.

Use this feature to clear all events from the Fax Activity Log.

Use this option to restore the telephone-related settings that are in the Initial Setup menu to factory default values.

Use this feature to restore all device settings to their factory defaults.

Service menu

The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.



3 Input/output (I/O) configuration

This chapter describes how to configure certain network parameters on the device. The following topics are covered:

●

USB configuration

●

Network configuration

ENWW 49

USB configuration

This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.

Figure 3-1

USB connection

1

2

USB connector

USB port (type B)

50 Chapter 3 Input/output (I/O) configuration ENWW

Network configuration

You might need to configure certain network parameters on the device. You can configure these parameters in the following locations:

●

Installation software

●

Device control panel

●

Embedded Web server

●

Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh)

NOTE

For more information about using the embedded Web server, see Use the embedded

Web server

For more information on supported networks and network configuration tools, see the HP Jetdirect Print

Server Administrator’s Guide. The guide comes with printers in which an HP Jetdirect print server is installed.

This section contains the following information about configuring network parameters:

●

Configure TCP/IPv4 parameters

●

Configure TCP/IPv6 parameters

●

Disable network protocols (optional)

●

HP Jetdirect EIO print servers

Configure TCP/IPv4 parameters

If your network doesn't provide automatic IP addressing through DHCP, BOOTP, RARP, or another method, you might need to enter the following parameters manually before you can print over the network:

● IP address (4 bytes)

●

Subnet mask (4 bytes)

● Default gateway (4 bytes)

Set an IP address

You can view the current IP address of the device from the control-panel Home screen by touching

Network Address .

Use the following procedure to change the IP address manually.

1.

Scroll to and touch Administration .

2.

Scroll to and touch Initial Setup .

3.

Touch Networking and I/O .

4.

Touch Embedded Jetdirect .

5.

Touch TCP/IP .

ENWW Network configuration 51

6.

Touch IPV4 Settings .

7.

Touch Config Method .

8.

Touch Manual .

9.

Touch Save .

10.

Touch Manual Settings .

11.

Touch IP Address .

12.

Touch the IP Address text box.

13.

Use the touchscreen keypad to type the IP address.

14.

Touch OK .

15.

Touch Save .

Set the subnet mask

1.


2.


3.


4.


5.

Touch TCP/IP .

6.


7.


8.

Touch Manual .

9.

Touch Save .

10.


11.

Touch Subnet Mask .

12.

Touch the Subnet Mask text box.

13.

Use the touchscreen keypad to type the subnet mask.

14.

Touch OK .

15.

Touch Save .

Set the default gateway

1.


2.


3.


4.



ENWW

5.

Touch TCP/IP .

6.


7.


8.

Touch Manual .

9.

Touch Save .

10.


11.

Touch Default Gateway .

12.

Touch the Default Gateway text box.

13.

Use the touchscreen keyboard to type the default gateway.

14.

Touch OK .

15.

Touch Save .

Configure TCP/IPv6 parameters

For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Embedded

Print Server Administrator's Guide.

Disable network protocols (optional)

By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits:

●

It decreases device-generated network traffic.

●

It prevents unauthorized users from printing to the device.

●

It provides only pertinent information on the configuration page.

●

It allows the device control panel to display protocol-specific error and warning messages.

Disable IPX/SPX

NOTE

Do not disable this protocol in Windows-based systems that print to the printer through

IPX/SPX.

1.


2.


3.


4.


5.

Touch IPX/SPX .

6.

Touch Enable .

Network configuration 53

7.

Touch Off .

8.

Touch Save .

Disable AppleTalk

1.


2.


3.


4.


5.

Touch AppleTalk .

6.

Touch Enable .

7.

Touch Off .

8.

Touch Save .

Disable DLC/LLC

1.


2.


3.


4.


5.

Touch DLC/LLC .

6.

Touch Enable .

7.

Touch Off .

8.

Touch Save .

HP Jetdirect EIO print servers

HP Jetdirect print servers (network cards) can be installed in the EIO slot. These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote printer management and troubleshooting through the HP Web Jetadmin software.

NOTE

Configure the card through the control panel, the printer installation software, or HP Web

Jetadmin. Refer to the HP Jetdirect print server documentation for more information.


4 Media and trays

This chapter describes how to use some basic product features:

●

General guidelines for media

●

Media considerations

●

Select print media

●

Printing and paper-storage environment

●

Load media

●

Control print jobs

●

Select output bins

ENWW 55

General guidelines for media

Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer

Family Print Media Guide.

See HP Customer Care

to order the HP LaserJet Printer Family Print Media Guide. To download a copy of the guide, go to www.hp.com/support/ljpaperguide .

It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family

Print Media Guide and still not print satisfactorily. This can result from abnormal characteristics of the printing environment or other variables over which HP has no control (for example, extremes in temperature and humidity).

Hewlett-Packard Company recommends testing any paper before buying it in large quantities.

CAUTION

Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service. This service is not covered by the Hewlett-

Packard warranty or service agreements.

Paper to avoid

The product can handle many types of paper. Using paper that does not meet specifications will cause lower print quality and increase the chance of jams.

●

Do not use paper that is too rough. Use paper with a tested smoothness rating of 100–250 Sheffield.

● Do not use paper, other than standard 3-hole punched paper, that contains cutouts or perforations.

●

Do not use multipart forms.

● Do not use paper that has already been printed on, or that has been fed through a photocopier.

●

Do not use paper that contains a watermark if you are printing solid patterns.

● Do not use heavily embossed or raised-letterhead papers.

●

Do not use papers that have heavily textured surfaces.

● Do not use offset powders or other materials that prevent printed forms from sticking together.

●

Do not use paper that has a colored coating that was added after the paper was produced.

Paper that can damage the device

In rare circumstances, paper can damage the device. The following paper must be avoided to prevent possible damage to the device:

●

Do not use paper with staples attached.

● Do not use transparencies, labels, or photo or glossy paper designed for Inkjet printers or other low temperature printers. Use only media that is specified for use with HP LaserJet printers.

56 Chapter 4 Media and trays ENWW

●

Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to the temperature of the fuser.

●

Do not use paper that is embossed or coated, or any media that is not designed to withstand the fusing temperature of the device. Do not use letterhead paper or preprinted forms that are made with dyes or inks that cannot withstand the heat of the fuser.

To order HP LaserJet printing supplies, see

Order parts, accessories, and supplies .

General media specifications

For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print

Media Guide (available at www.hp.com/support/ljpaperguide ) .

Category

Acid content

Caliper

Curl in ream

Cut edge conditions

Fusing compatibility

Grain

Moisture content

Smoothness

Specifications

5.5 pH to 8.0 pH

0.094 to 0.18 mm (3.0 to 7.0 mils)

Flat within 5 mm (0.02 in)

Cut with sharp blades with no visible fray.

Must not scorch, melt, offset, or release hazardous emissions when heated to 200°

C (392°F) for 0.1 second.

Long grain

4% to 6% by weight

100 to 250 Sheffield

ENWW General guidelines for media 57

Media considerations

Envelopes

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components:

●

Weight: The weight of the envelope paper should not exceed 105 g/m 2 (28 lb) or jamming might occur.

●

Construction: Prior to printing, envelopes should lie flat with less than 5 mm (0.2 in) curl, and should not contain air.

● Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.

●

Temperature: You should use envelopes that are compatible with the heat and pressure of the product.

● Size: You should use only envelopes within the following size ranges.

●

Minimum: 76 x 127 mm (3 x 5 in)

● Maximum: 216 x 356 mm (8.5 x 14 in)

CAUTION

To avoid damaging the device, use only envelopes recommended for laser printers.

To prevent serious jams, always use tray 1 to print envelopes and always use the rear output bin.

Never print on the same envelope more than once.

Envelopes with double side seams

Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below.

1

2

1

2

Acceptable envelope construction

Unacceptable envelope construction


ENWW

Envelopes with adhesive strips or flaps

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the product. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser.

Envelope margins

The following gives typical address margins for a commercial #10 or DL envelope.

Type of address

Return address

Delivery address

Top margin

15 mm (0.6 in)

51 mm (2 in)

Left margin

15 mm (0.6 in)

89 mm (3.5 in)

NOTE

For the best print quality, position margins no closer than 15 mm (0.6 in) from the edges of the envelope. Avoid printing over the area where the envelope seams meet.

Envelope storage

Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing.

Labels

CAUTION

To avoid damaging the device, use only labels recommended for laser printers. To prevent serious jams, always use tray 1 to print labels and always use the rear output bin. Never print on the same sheet of labels more than once or print on a partial sheet of labels.

Label construction

When selecting labels, consider the quality of each component:

●

Adhesives: The adhesive material should be stable at 200°C (392°F), which is the product fusing temperature.

● Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces between the labels, causing serious jams.

●

Curl: Prior to printing, labels must lie flat with no more than 5 mm (0.2 in) of curl in any direction.

● Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

NOTE

Choose labels in the printer driver (see Open the printer drivers

).

Transparencies

Transparencies used in the product must be able to withstand 200°C (392°F), which is the product fusing temperature.

Media considerations 59

CAUTION

To avoid damaging the product, use only transparencies recommended for laser printers. To prevent serious jams, always use tray 1 to print transparencies and always use the rear output bin. Never print on the same transparency more than once or print on a partial transparency.

NOTE

Choose transparencies in the printer driver. See

Open the printer drivers .

Card stock and heavy media

You can print many types of card stock from the input tray, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer.

For optimum performance, do not use paper heavier than 199 g/m 2 (53 lb). Paper that is too heavy might cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear.

NOTE

You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100-180 Sheffield.

In either the software program or the printer driver, select Heavy (106 g/m

2

to 163 g/m

2

; 28- to 43-lb bond) or Cardstock (135 g/m 2 to 216 g/m 2 ; 50- to 80-lb cover) as the media type, or print from a tray that is configured for heavy paper. Because this setting affects all print jobs, it is important to return the product back to its original settings after the job has printed.

Card stock construction

●

Smoothness: 135-157 g/m 2 (36-42 lb) card stock should have a smoothness rating of

100-180 Sheffield. 60-135 g/m

2

100-250 Sheffield.

(16-36 lb) card stock should have a smoothness rating of

● Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.

●

Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.

Card stock guidelines

● Set margins at least 2 mm (0.08 inch) away from the edges.

●

Use tray 1 for card stock (135 g/m 2 to 216 g/m 2 ; 50- to 80-lb cover).

CAUTION

To avoid damaging the device, use only card stock recommended for laser printers.

To prevent serious jams, always use tray 1 to print on card stock and always use the rear output bin.

Letterhead and preprinted forms

Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium.

Many manufacturers now design these grades of paper with properties optimized for laser printing and advertise the paper as laser compatible or laser guaranteed. Some of the rougher surface finishes, such


ENWW as cockle, laid, or linen, might require the special fuser modes that are available on some printer models to achieve adequate toner adhesion.

NOTE

Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page.

To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following guidelines:

●

Avoid using low-temperature inks (the kind used with some types of thermography).

● Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving.

●

Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or oil-based inks meet this requirement.

● When the form is preprinted, be careful not to change the moisture content of the paper, and do not use materials that change the paper's electrical or handling properties. Seal the forms in moisture-proof wrap to prevent moisture changes during storage.

●

Avoid processing preprinted forms that have a finish or coating.

● Avoid using heavily embossed or raised-letterhead papers.

●

Avoid papers that have heavily textured surfaces.

● Avoid using offset powders or other materials that prevent printed forms from sticking together.

NOTE

To print a single-page cover letter on letterhead, followed by a multiple-page document, feed the letterhead face up in tray 1, and load the standard paper in tray 2. The device automatically prints from tray 1 first.

Select the correct fuser mode

The device automatically adjusts the fuser mode based on the media type to which the tray is set. For example, heavy paper, such as card stock, might need a higher fuser-mode setting in order to make the toner adhere better to the page, but transparencies need a lower fuser-mode setting to avoid damage to the device. The default setting generally provides the best performance for most print-media types.

The fuser mode can be changed only if the media type has been set for the tray that you are using.

See Control print jobs . After the media type has been set for the tray, then the fuser mode for that type

can be changed on the Administration menu in the Print Quality submenu at the device control panel.

See

Print Quality menu .

NOTE

Using the High 1 or High 2 fuser mode setting improves the ability of the toner to adhere to paper, but it might cause other problems, such as excessive curl. The device might print at a slower speed when the fuser mode is set to High 1 or High 2 . The table below describes the ideal fuser mode setting for supported media types.

Media type

Plain

Fuser mode setting

Normal

Media considerations 61

Media type

Preprinted

Letterhead

Transparency

Prepunched

Labels

Bond

Recycled

Color

Light

Card stock

Rough

Envelope

Fuser mode setting

Normal

Normal

Low 2

Normal

Normal

Normal

Normal

Normal

Low 1

Normal

High 1

Normal

To reset the fuser modes to the default settings, touch the Administration menu at the device control panel. Touch Print Quality , touch Fuser Modes , and then touch Restore Modes .


Select print media

This device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect device performance and output quality. Paper that does not meet the guidelines that are outlined in this manual can cause the following problems:

●

Poor print quality

●

Increased jams

●

Premature wear on the device, requiring repair

NOTE

Some paper might meet all of the guidelines in this manual and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control. Before purchasing large quantities of media, make sure that it meets the requirements that are specified in this user guide and in the HP LaserJet Printer Family Print Media Guide, which is available for download at www.hp.com/support/ljpaperguide . Always test paper before buying large quantities.

CAUTION

Using media that does not meet HP specifications can cause problems for the device, requiring repair. This repair is not covered by the HP warranty or service agreements.

Supported media sizes

Table 4-1

Supported media sizes

Input tray

Letter Legal A4 A5 Executive

(JIS)

B5 (JIS) 16K

Tray 1

1

Tray 2, tray 3

Supported envelope sizes are #10, Monarch, C5, DL, and B5.

Custom Statement S Postcard

(JIS)

Envelope

1

Table 4-2

Automatic 2-sided printing

1

Media size Dimensions Weight and thickness

Letter

Legal

216 x 279 mm (8.5 x 11 in)

216 x 356 mm (8.5 x 14 in)

60 to 120 g/m 2

A4 211 x 297 mm (8.3 x 11.7 in)

1

JIS 216 x 330 mm (8.5 x 13 in)

Automatic 2-sided printing on weights heavier than those shown can produce unexpected results.

(16 to 32 lb bond)

NOTE

Automatic 2-sided (duplex) printing is available with the HP LaserJet M3027x, HP

LaserJet M3035, and HP LaserJet M3035xs models.

ENWW Select print media 63

Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1

can be manually duplexed. See Print for more information.

Supported media types

Table 4-3

Tray 1 media types

Type Dimensions Weight or thickness

Capacity 1

Plain

Preprinted

Minimum: 76 x 127 mm (3 x 5 in) 60 to 199 g/m 2 (16 to 53 lb)

Maximum: 216 x 356 mm

(8.5 x 14 in)

60 to 120 g/m 2 (16 to 32 lb)

60 to 120 g/m 2 (16 to 32 lb)

100 sheets

100 sheets

Letterhead

Prepunched

60 to 120 g/m

2

(16 to 32 lb)

100 sheets

100 sheets

Bond

Recycled

Colored paper

Rough

Light

60 to 120 g/m 2 (16 to 32 lb bond)

60 to 120 g/m 2 (16 to 32 lb)

60 to 120 g/m 2 (16 to 32 lb)

60 to 199 g/m 2 (16 to 53 lb)

60 to 75 g/m

2

(16 to 20 lb)

100 sheets

100 sheets

100 sheets

Up to 100 sheets

100 sheets

Custom

Transparencies 2

Envelopes

60 to 199 g/m 2 (16 to 53 lb)

0.10 to 0.14 mm thick (4.7 to 5 mils thick)

Up to 100 sheets

Up to 60 sheets

10 envelopes

Labels

75 to 90 g/m 2 (20 to 24 lb)

0.10 to 0.14 mm thick (4.7 to 5 mils thick) Up to 60 sheets

1

2

Cardstock

Greater than 163 g/m 2 (greater than 43 lb)

Up to 100 sheets

Capacity can vary depending on media weight and thickness and environmental conditions. Smoothness should be 100 to

250 (Sheffield). For ordering information, see Supplies and accessories .

Use only transparencies that are designed for use with HP LaserJet printers. This printer can detect transparencies that were not designed for use with HP LaserJet printers. For more information, see


Table 4-4

Tray 2 and tray 3 media types

Type

Plain

Preprinted

Letterhead

Prepunched

Bond

Recycled

Colored paper

Dimensions Weight or thickness

Minimum: 140 x 216 mm (5.5 x 8.5 in)

60 to 120 g/m 2 (16 to 32 lb)

Maximum: 216 x 356 mm (8.5 x 14 in) 60 to 120 g/m 2 (16 to 32 lb)

60 to 120 g/m 2 (16 to 32 lb)

60 to 120 g/m 2 (16 to 32 lb bond)

60 to 120 g/m

2

(16 to 32 lb)

60 to 120 g/m 2 (16 to 32 lb)

60 to 120 g/m 2 (16 to 32 lb)

Capacity

Up to 500 sheets

Up to 500 sheets

Up to 500 sheets

Up to 500 sheets

Up to 500 sheets

Up to 500 sheets

Up to 500 sheets


Printing and paper-storage environment

Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly.

Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room. As paper is opened and used, it loses moisture, causing streaks and smudging. Humid weather or water coolers can cause the humidity to increase in a room. As paper is opened and used it absorbs any excess moisture, causing light print and dropouts. Also, as paper loses and gains moisture it can distort. This can cause jams.

As a result, paper storage and handling are as important as the paper-making process itself. Paper storage environmental conditions directly affect the feed operation.

Care should be taken not to purchase more paper than can be easily used in a short time (about 3 months). Paper stored for long periods might experience heat and moisture extremes, which can cause damage. Planning is important to prevent damage to a large supply of paper.

Unopened paper in sealed reams can remain stable for several months before use. Opened packages of paper have more potential for environmental damage, especially if they are not wrapped with a moisture-proof barrier.

The paper-storage environment should be properly maintained to ensure optimum product performance.

The required condition is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 55%. The following guidelines should be helpful when evaluating the paper's storage environment:

● Paper should be stored at or near room temperature.

●

The air should not be too dry or too humid (due to the hygroscopic properties of paper).

●

The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping.

If the product environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes.

●

Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing.

ENWW Printing and paper-storage environment 65

Load media

Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in tray 2 or optional tray 3.

Load media on the scanner glass

Use the scanner glass to copy, scan, or fax small, lightweight (less than 60 g/m 2 or 16 lb), or irregularlysized originals such as receipts, newspaper clippings, photographs, or old or worn documents.

Place the document face-down on the scanner glass, with the top left-hand corner of the document on the upper left corner of the scanner glass.

Load the automatic document feeder (ADF)

Use the ADF to copy, scan, or fax a document that has up to 50 pages (depending on the thickness of the pages).

1.

Load the document face-up in the ADF with the top of the document feeding into the ADF first.

2.

Slide the stack into the ADF until it does not move any farther.

3.

Adjust the media guides until they are snug against the media.


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Load tray 1 (multipurpose tray)

Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes. For information about loading special media, see

Load special media .

1.

Open tray 1 by pulling the front cover down.

2.

Slide out the plastic tray extender. If the media that is being loaded is longer than 229 mm (9 in), also flip open the additional tray extender.

3.

Slide the media-width guides slightly wider than the media.

Load media 67

4.

Place media into the tray (short-edge in, print-side up). The media should be centered between the media-width guides and under the tabs on the media-width guides.

5.

Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it. Make sure that the media fits under the tabs on the media-width guides.

NOTE

Do not add media to tray 1 while the device is printing. This could cause a jam. Do not close the front door when the device is printing.

Customize tray 1 operation

The device can be set to print from tray 1 if it is loaded, or to print only from tray 1 if the type of media that is loaded is specifically requested.

Setting Explanation

Tray 1 size is set to Any Size

Tray 1 type is set to Any Type

The device usually pulls media from tray 1 first unless it is empty or closed. If you do not keep media in tray 1 all the time, or if you use tray 1 only to manually feed media, keep the default settings of the tray 1 size and type. The default settings for both the tray 1 size and type are Any. You can change size and type settings for tray 1 by touching the Trays tab under Supplies Status, and then touching

Modify.

Tray 1 size or type is set to anything other than Any Size or Any Type

The device treats tray 1 like the other trays. Instead of looking for media in tray 1 first, the device pulls media from the tray that matches type and size settings that are selected in the software.

In the printer driver, you can select media from any tray (including tray 1) by type, size, or source. To print by type and size of paper, see

Control print jobs

.


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Load tray 2 and optional tray 3

Trays 2 and 3 support only paper. For supported paper sizes, see

Select print media .

1.

Pull the tray out of the device and remove any paper.

2.

On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading. Make sure that the guide clicks into place.

3.

Adjust the side media-width guides outward so that the pointer matches the paper size that you are loading.

Load media 69

4.

Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray.

5.

Push down on the paper to lock the metal paper-lift plate in place.

6.

Slide the tray into the device.

Load special media

The following table provides guidelines for loading special media and configuring the printer driver. Use the correct media-type setting in the printer driver to obtain the best print quality. For some types of media, the product reduces the print speed.

NOTE

In the Windows printer driver, adjust the media type on the Paper tab in the Type is drop-down list.

In the Macintosh printer driver, adjust the media type on the Printer features pop-up menu in the Media type drop-down list.

Media type

Normal

Envelopes

Maximum amount that can be loaded into tray 2 or optional tray 3

Printer-driver setting Tray 1 media orientation

Up to 500 sheets Plain or unspecified

Zero. Envelopes should be used only in tray 1

Envelope

Side to be printed facing up

Side to be printed facing up, stamp area closest to the product, short edge toward the product

Tray 2 or tray 3 media orientation

Side to be printed facing down

Do not print envelopes from tray 2 or optional tray 3.


ENWW

Media type

Heavy envelopes

Labels

Transparencies

Letterhead (singlesided printing)

Letterhead (2-sided printing)

Cardstock

Rough

Maximum amount that can be loaded into tray 2 or optional tray 3

Printer-driver setting Tray 1 media orientation

Zero. Envelopes should be used only in tray 1

Zero. Labels should be used only in tray 1

Zero. Transparencies should be used only in tray 1

Up to 500 sheets

Up to 500 sheets

Zero. Card stock should be used only in tray 1

Up to 50 mm (1.97 in) stack height

Heavy envelope

Labels

Transparencies

Letterhead

Letterhead

Cardstock or heavy

Rough

Tray 2 or tray 3 media orientation

Side to be printed facing up, stamp area closest to the product, short edge toward the product

Do not print heavy envelopes from tray 2 or optional tray 3.

Side to be printed facing up, with top edge to the front of the product

Do not print labels from tray 2 or optional tray 3.


Side to be printed facing up, top edge toward the product

Side to be printed facing down, top edge away from the product



Do not print transparencies from tray 2 or optional tray 3.

Side to be printed facing down, top edge at the front of the tray

Side to be printed facing up, top edge at the back of the tray

Do not print cardstock from tray 2 or optional tray 3.

Side to be printed facing down

Load media 71

Control print jobs

When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These settings are available from the

Application Setting dialog box, the Print dialog box, or the printer driver.

Setting

Source

Type or Size

Description

Directs the device to pull paper from a user-specified tray. The device tries to print from this tray, no matter what type or size media is loaded in it. To begin printing, load the selected tray with the correct type or size of print media for the print job. After loading the tray, the device begins printing. If the device does not begin printing:

●

Verify the tray configuration matches the size or type of the print job.

● Press OK to have the device try to print from another tray.

Directs the device to pull paper or print media from the first tray that is loaded with the type or size that you selected. Always

print by Type for special print media such as labels or

transparencies.


Select output bins

The product has two output bins into which it places finished print jobs:

●

Top (face-down) output bin: This it the default output bin at the top of the product. Print jobs exit the product face-down into this bin.

●

Rear (face-up) output bin: Print jobs exit the product face-up into this bin at the rear of the product.

NOTE

You cannot use automatic duplex printing when printing to the rear output bin.

Print to the top output bin

1.

Make sure that the rear output bin is closed. If the rear output bin is open, the device will deliver the print job to that bin.

2.

If you are printing on long media, open the top output bin support.

3.

From your computer, send the print job to the device.

ENWW Select output bins 73

Print to the rear output bin

NOTE

When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can reduce curling.

1.

Open the rear output bin.

2.

If you are printing on long media, pull out the bin extension.

3.

From your computer, send the print job to the device.


5 Device features

This chapter describes how to use some basic device features:

●

Use the convenience stapler

●

Use job storage features

ENWW 75

Use the convenience stapler

A convenience stapler is mounted to the front, right side of the device.

The convenience stapler operates independently from the control panel and device software, and does not automatically staple print jobs. The stapler requires no settings and generates no error messages or status messages.

Staple media

Activate the convenience stapler by inserting media into the stapler.

1.

Insert up to 20 sheets of media (80 g/m 2 or 20 lb) into the slot in the stapler door. Insert fewer sheets to staple if the media weight is heavier than 80 g/m

2

or 20 lb.

CAUTION

Do not use the convenience stapler to staple plastic, cardboard, or wood.

Damage to the convenience stapler can result from attempting to staple these materials.

NOTE

Exceeding the recommended capacity could result in jams or damage to the stapler.

For information about resolving a stapler jam, see

Clear stapler jams .

2.

Wait for the stapler to staple the sheets. When it is inserted all the way into the stapler slot, the media should trigger the stapler mechanism.

3.

Remove the stapled media from the slot.

NOTE

If you are unable to remove the media after stapling, carefully open the stapler door and then slide your document out.

76 Chapter 5 Device features ENWW

Load staples

Each staple cartridge holds 1,500 unformed staples. To load staples into the device, insert a staple cartridge.

1.

Open the stapler door.

NOTE

Opening the stapler door disables the stapler.

2.

If you are replacing a staple cartridge (for example, if your staple cartridge has run out of staples), remove the staple cartridge from the device.

ENWW Use the convenience stapler 77

3.

Insert a new staple cartridge into the opening inside the staple door.

4.

Close the stapler door.


Use job storage features

The following job-storage features are available for this device:

●

Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies.

●

Private jobs: When you send a private job to the device, the job does not print until you provide the required personal identification number (PIN) at the control panel.

●

QuickCopy jobs: You can print the requested number of copies of a job and then store a copy of the job on the device hard disk. Storing the job allows you to print additional copies of the job later.

● Stored jobs: You can store a job such as a personnel form, time sheet, or calendar on the device and allow other users to print the job at any time. Stored jobs also can be protected by a PIN.

Follow the instructions in this section to gain access to the job storage features at the computer. See the specific section for the type of print, copy, or scan job that you want to create.

CAUTION

If you turn off the device, all QuickCopy, proof and hold, and private jobs are deleted.

Gain access to the job storage features

For Windows

1.

On the File menu, click Print.

2.

Click Properties, and then click the Job Storage tab.

3.

Select the job storage mode that you want.

For Macintosh

In newer drivers: Select Job Storage in the pull-down menu in the Print dialog box. In older drivers, select Printer Specific Options.

Use the proof and hold feature

The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies.

To permanently store the job and prevent the device from deleting it when space is needed for something else, select the Stored Job option in the driver.

Create a proof and hold job

CAUTION

If the device needs additional space to store newer proof and hold jobs, the device deletes other stored proof and hold jobs, starting with the oldest job. To permanently store a job and prevent the device from deleting it when space is needed, select the Stored Job option in the driver instead of the Proof and Hold option.

In the driver, select the Proof and Hold option and type a user name and job name.

The device prints one copy of the job for you to proof. Then, see Print the remaining copies of a proof and hold job .

ENWW Use job storage features 79

Print the remaining copies of a proof and hold job

At the device control panel, use the following procedure to print the remaining copies of a job held on the hard disk.

1.

From the Home screen, touch Job Storage .

2.

Touch the Retrieve tab.

3.

Scroll to and touch the job storage folder that holds the job.

4.

Scroll to and touch the job that you want to print.

5.

Touch the Copies field to change the number of copies to print. Touch Retrieve Stored Job ( ) to print the document.

Delete a proof and hold job

When you send a proof and hold job, the device automatically deletes your previous proof and hold job.

1.


2.


3.


4.

Scroll to and touch the job that you want to delete.

5.

Touch Delete .

6.

Touch Yes .

Use the private job feature

Use the private printing feature to specify that a job is not printed until you release it. First, set a 4-digit

PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job.

Create a private job

To specify that a job is private, in the driver, select the Private Job option, type a user name and job name, and then type a four-digit PIN. The job will not print until you enter the PIN at the device control panel.

Print a private job

You can print a private job at the control panel after the job has been sent to the device.

1.


2.


3.

Scroll to and touch the job storage folder that holds the private job.

4.

Scroll to and touch the private job that you want to print.

NOTE

A private job will have a [lock symbol] next to it.


ENWW

5.

Touch the PIN field.

6.

Use the numeric keypad to type the PIN, and then touch OK.

7.

Touch the Copies field to change the number of copies to print.

8.

Touch Retrieve Stored Job ( ) to print the document.

Delete a private job

A private job is automatically deleted from the device hard disk after you release it for printing. If you want to delete the job without printing it, use this procedure.

1.


2.


3.

Scroll to and touch the job storage folder that holds the private job.

4.

Scroll to and touch the private job that you want to delete.

NOTE

A private job will have a [lock symbol] next to it.)

5.

Touch the PIN field.

6.

Use the numeric keypad to type the PIN, and then touch OK .

7.

Touch Delete .

Use the QuickCopy feature

The QuickCopy feature prints the requested number of copies of a job and stores a copy on the device hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver.

The default number of different QuickCopy jobs that can be stored on the device is 32. At the control

panel, you can set a different default number. See Use the Administration menu

.

Create a QuickCopy job

CAUTION

If the device needs additional space to store newer QuickCopy jobs, the device deletes other stored QuickCopy jobs, starting with the oldest job. To permanently store a job and prevent the device from deleting it when space is needed, select the Job Storage option in the driver instead of the QuickCopy option.

In the driver, select the QuickCopy option, and then type a user name and a job name.

When you send the job to print, the device prints the number of copies that you set in the driver. To print more quick copies at the device control panel, see

Print additional copies of a QuickCopy job .

Use job storage features 81

Print additional copies of a QuickCopy job

This section describes how to print additional copies of a job stored on the device hard disk at the control panel.

1.


2.


3.


4.

Scroll to and touch the job that you want to print.

5.


6.


Delete a QuickCopy job

Delete a QuickCopy job at the device control panel when you no longer need it. If the device requires additional space to store new QuickCopy jobs, the device automatically deletes other stored QuickCopy jobs, starting with the oldest job.

NOTE

Stored QuickCopy jobs can be deleted at the control panel or in HP Web Jetadmin.

1.


2.


3.


4.

Scroll to and touch the job that you want to delete.

5.

Touch Delete .

6.

Touch Yes .

Use the stored job feature

You can create a stored copy job at the device control panel that can be printed at a later time.

You can save a print job to the device hard disk without printing it. You can then print the job at any time at the device control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it.

Create a stored copy job

1.

Place the original document face-down on the glass or face-up in the ADF.

2.


3.

Touch the Create tab.


ENWW

4.

Specify the name for the stored job in one of these ways:

● Select an existing folder from the list. Touch New Job and type a job name.

●

Touch the box below the existing Folder Name: or Job Name: on the right-hand side of the screen, and then edit the text.

5.

A private stored job has a lock icon next to the name, and it requires that you specify a PIN to retrieve it. To make the job private, select PIN to Print and then type the PIN for the job. Touch

OK .

6.

Touch More Options to view and change other job storage options.

7.

After all the options are set, touch Create Stored Job ( ) in the upper-left corner of the screen to scan the document and store the job. The job is saved on the device until you delete it, so you can print it as often as necessary.

For information about printing the job, see

Print a stored job .

Create a stored print job

In the driver, select the Stored Job option, and then type a user name and job name. The job does not print until someone requests it at the device control panel. See

Print a stored job .

Print a stored job

At the control panel, you can print a job that is stored on the device hard disk.

1.


2.


3.

Scroll to and touch the job storage folder that holds the stored job.

4.

Scroll to and touch the stored job that you want to print.

5.


6.


7.


If the file has (lock symbol) next to it, the job is a private job and requires a PIN. See

Use the private job feature .

Delete a stored job

Jobs stored on the device hard disk can be deleted at the control panel.

1.


2.


3.

Scroll to and touch the job storage folder that holds the stored job.

4.

Scroll to and touch the stored job that you want to delete.

Use job storage features 83

5.

Touch Delete .

6.

Touch Yes .

If the file has (lock symbol) next to it, the job requires a PIN to delete it. See Use the private job feature

.


6 Print

This chapter describes how to perform basic printing tasks:

●

Use features in the Windows printer driver

●

Use features in the Macintosh printer driver

●

Cancel a print job

ENWW 85

Use features in the Windows printer driver

When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:

●

Create and use quick sets

●

Use watermarks

●

Resize documents

●

Set a custom paper size from the printer driver

●

Use different paper and printing covers

●

Print a blank first page

●

Print multiple pages on one sheet of paper

●

Print on both sides of the paper

●

Use the Services tab

NOTE

Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings.

Create and use quick sets

Use quick sets to save the current driver settings for reuse. Quick sets are available on most printerdriver tabs. You can save up to 25 Print Task Quick Sets.

Create a quick set

1.

Open the printer driver (see Open the printer drivers ).

2.

Select the print settings that you want to use.

3.

In the Print Task Quick Sets box, type a name for the quick set.

4.

Click Save.

Use quick sets

1.


2.

Select the quick set that you want to use from the Print Task Quick Sets drop-down list.

3.

Click OK.

NOTE

To use printer-driver default settings, select Default Print Settings from the Print Task

Quick Sets drop-down list.

86 Chapter 6 Print ENWW

ENWW

Use watermarks

A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document.

1.

On the File menu in the software program, click Print.

2.

Select the driver, and then click Properties or Preferences.

3.

From the Effects tab, click the Watermarks drop-down list.

4.

Click the watermark that you want to use. To create a new watermark, click Edit.

5.

If you want the watermark to appear only on the first page of the document, click First Page

Only.

6.

Click OK.

To remove the watermark, click (none) in the Watermarks drop-down list.

Resize documents

Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling.

Reduce or enlarge a document

1.


2.


3.

On the Effects tab, next to % of Normal Size, type the percentage by which you want to reduce or enlarge your document.

You can also use the scroll bar to adjust the percentage.

4.

Click OK.

Print a document onto a different paper size

1.


2.


3.

On the Effects tab, click Print Document On.

4.

Select the paper size to print on.

5.

To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected.

6.

Click OK.

Set a custom paper size from the printer driver

1.


2.


3.

On the Paper or Paper/Quality tab, click Custom.

Use features in the Windows printer driver 87

4.

On the Custom Paper Size window, type the name of the custom paper size.

5.

Type the paper-size length and width. If you type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed.

6.

If necessary, click the button to change the unit of measure between millimeters and inches.

7.

Click Save.

8.

Click Close. The name that you saved appears in the paper-size list for future use.

Use different paper and printing covers

Follow these instructions for printing a first page that is different from other pages in the print job.

1.


2.

On the Paper or Paper/Quality tab, select the appropriate paper for the first page of the print job.

3.

Click Use Different Paper/Covers.

4.

In the list box, click the pages or covers that you want to print on different paper.

5.

To print front or back covers, you must also select Add Blank or Preprinted Cover.

6.

In the Source is and Type is list boxes, select the appropriate paper type or source for the other pages of the print job.

NOTE

The paper size must be the same for all pages of the print job.

Print a blank first page

1.


2.

On the Paper or Paper/Quality tab, click Use Different Paper/Covers.

3.

In the list box, click Front Cover.

4.

Click Add Blank or Preprinted Cover.

Print multiple pages on one sheet of paper

You can print more than one page on a single sheet of paper.


ENWW

1.


2.


3.

Click the Finishing tab.

4.

In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).

5.

If the number of pages is greater than 1, select the correct options for Print Page Borders and

Page Order.

● If you need to change the page orientation, click the Finishing tab, and then click Portrait or Landscape.

6.

Click OK. The product is now set to print the number of pages per sheet that you have selected.

Print on both sides of the paper

When a duplexer is available, you can automatically print on both sides of a page. If a duplexer is not available, you can manually print on both sides of a page by feeding the paper through the product a second time.

NOTE

In the printer driver, Print on Both Sides (manually) is available only when a duplexer is not available or when a duplexer does not support the type of print media being used.

To configure the product for automatic or manual duplex printing, open the printer-driver properties, click the Device Settings tab, and then select the appropriate settings under Installable Options.

NOTE

The Device Settings tab is not available from within software programs.

NOTE

The procedure to open the printer-driver properties depends on the operating system that you are using. For information about opening the printer-driver properties for your operating

system, see Open the printer drivers . Look for the column titled "To change the device

configuration settings".

Use features in the Windows printer driver 89

Use automatic duplex printing

1.

Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:

●

For tray 1, load the letterhead paper with the front side up, bottom-edge first.

● For all other trays, load the letterhead paper with front side down, and the top edge at the back of the tray.

CAUTION

To avoid jams, do not load paper that is heavier than 105 g/m

2

(28 lb bond).

2.


3.

On the Finishing tab, click Print on Both Sides.

● If necessary, select Flip Pages Up to change the manner in which pages are turned, or select a binding option in the Booklet Layout list box.

4.

Click OK.

Print on both sides manually

1.


●

For tray 1, load the letterhead paper with the front side up, bottom-edge first.

● For all other trays, load letterhead paper with front side down, and the top edge at the back of the tray.

CAUTION

To avoid jams, do not load paper that is heavier than 105 g/m 2 (28 lb bond).

2.


3.

On the Finishing tab, select Print on Both Sides (manually).

4.

Click OK.

5.

Send the print job to the product. Follow the instructions in the pop-up window that appears before feeding the output stack into tray 1 for printing the second half.

6.

Go to the product. Remove any blank paper that is in tray 1. Insert the printed stack with the printed side up, and the bottom-edge feeding into the product first. You must print the second side from tray 1.

7.

If prompted, press a control-panel button to continue.

Layout options for printing on both sides

The four duplex orientation options are shown here. To select option 1 or 4, select Flip Pages Up in the printer driver.


2

1

2

3

2

4

2

3

5

2

3

5

5

3

5

3

1. Long-edge landscape

2. Short-edge landscape

3. Long-edge portrait

4. Short-edge portrait

Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.

Every printed image is oriented right-side-up. Facing pages are read from top to bottom.

This is the default setting, and the most common layout used. Every printed image is oriented right-side-up. Facing pages are read from top to bottom.

Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.

Use the Services tab

If the product is connected to a network, use the Services tab to obtain product and supply-status information. Click the Device and Supplies status icon to open the Device Status page of the

HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies. For more information, see

Use the embedded Web server .

ENWW Use features in the Windows printer driver 91

Use features in the Macintosh printer driver

When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:

●

Create and use presets

●

Print a cover page

●

Print multiple pages on one sheet of paper

●

Printing on both sides of the paper

NOTE

Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings.

Create and use presets

Use presets to save the current printer driver settings for reuse.

Create a preset

1.


2.

Select the print settings.

3.

In the Presets box, click Save As..., and type a name for the preset.

4.

Click OK.

Use presets

1.


2.

In the Presets menu, select the preset that you want to use.

NOTE

To use printer-driver default settings, select the Standard preset.

Print a cover page

You can print a separate cover page for your document that includes a message (such as “Confidential”).

1.


2.

On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before

Document or After Document.

3.

In the Cover Page Type pop-up menu, select the message that you want to print on the cover page.

NOTE

To print a blank cover page, select Standard as the Cover Page Type.


Print multiple pages on one sheet of paper

You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages.

ENWW

1.

Open the printer driver (see

Open the printer drivers

).

2.

Click the Layout pop-up menu.

3.

Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2,

4, 6, 9, or 16).

4.

Next to Layout Direction, select the order and placement of the pages on the sheet.

5.

Next to Borders, select the type of border to print around each page on the sheet.

Printing on both sides of the paper

When a duplexer is available, you can automatically print on both sides of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the printer a second time.

CAUTION

To avoid jams, do not load paper that is heavier than 105 g/m 2 (28-lb bond).

Use automatic duplex printing

1.


● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first.

●

For all other trays, load the letterhead paper face-down with the top edge at the back of the tray.

2.

Open the printer driver (see

Open the printer drivers

).

3.

Open the Layout pop-up menu.

4.

Next to Two Sided Printing, select either Long-Edge Binding or Short-Edge Binding.

5.

Click Print.

Use features in the Macintosh printer driver 93

Print on both sides manually

1.


●

For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first.

●

For all other trays, load the letterhead paper face-down with the top edge at the back of the tray.

CAUTION

To avoid jams, do not load paper that is heavier than 105 g/m

2

(28-lb bond).

2.


3.

On the Finishing pop-up menu, select the Manual Duplex option.

NOTE

If the Manual Duplex option is not enabled, select Manually Print on 2nd Side.

4.

Click Print. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in tray 1 for printing the second half.

5.

Go to the printer, and remove any blank paper that is in tray 1.

6.

Insert the printed stack face-up with the bottom edge feeding into the printer first in tray 1. You

must print the second side from tray 1.

7.

If prompted, press the appropriate control-panel button to continue.


Cancel a print job

You can stop a print request by using the printer control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software.

NOTE

It can take some time for all printing to clear after you have canceled a print job.

Stop the current print job from the control panel

1.

Press Stop on the control panel.

2.

On the touchscreen, on the Device Has Been Paused screen, touch Cancel current job.

NOTE

If the print job is too far into the printing process, you might not have the option to cancel it.

Stop the current print job from the software program

A dialog box will appear briefly on the screen, giving you the option to cancel the print job.

If several requests have been sent to the device through your software, they might be waiting in a print queue (for example, in Windows Print Manager). See the software documentation for specific instructions about canceling a print request from the computer.

If a print job is waiting in a print queue (computer memory) or print spooler (Windows 2000 or XP), delete the print job there.

Click Start and then click Printers. Double-click the device icon to open the print spooler. Select the print job that you want to cancel, and then press Delete . If the print job is not cancelled, you might need to shut down and restart the computer.

ENWW Cancel a print job 95


7 Copy

This device can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the document feeder or the scanner glass. The device can process copying, printing, and digital-sending jobs simultaneously.

This chapter provides information about how to make copies and how to change copy settings, including the following topics:

●

Use the Copy screen

●

Set the default copy options

●

Basic copy instructions

●

Adjust the copy settings

●

Copy two-sided documents

●

Copy mixed-size originals

●

Change the copy-collation setting

●

Copy photos and books

●

Combine copy jobs by using Job Build

●

Cancel a copy job

It is recommended that you review the basic control-panel information before using the device copying

functions. See Control panel for more information.

ENWW 97

Use the Copy screen

From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in

Figure

7-1 Copy screen

. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options .

Figure 7-1

Copy screen

98 Chapter 7 Copy ENWW

Set the default copy options

You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings.

1.

From the Home screen, scroll to and touch Administration .

2.

Touch Default Job Options , and then touch Default Copy Options .

3.

Several options are available. You can configure defaults for all options, or for only some options.

For information about each option, see Adjust the copy settings . The built-in Help system also

provides an explanation of each option. Touch the Help button ( ) in the upper-right corner of the screen.

4.

To exit the administration menu, touch the Home button ( ) in the upper-left corner of the screen.

ENWW Set the default copy options 99

Basic copy instructions

This section provides the basic instructions for copying.

Copy from the scanner glass

Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m 2 or 16 lb) or heavy media (more than 105 g/m

2

or 28 lb). This includes media such as receipts, newspaper clippings, photographs, old documents, worn documents, and books.

Place original documents face-down on the glass. Align the corner of the original with the upper-left corner of the glass.

To make copies by using the default copy options, use the numeric keypad on the control panel to select the number of copies, and press Start . To use customized settings, touch Copy . Specify the settings, and then press Start . For more information about using customized settings, see


.

Copy from the document feeder

Use the document feeder to make as many as 999 copies of a document that has up to 50 pages

(depending on the thickness of the pages). Place the document into the document feeder with the pages facing up.

To make copies by using the default copy options, use the numeric keypad on the control panel to select the number of copies, and press Start . To use customized settings, touch Copy . Specify the settings, and then press Start . For more information about using customized settings, see


.

Before starting another copy job, retrieve the original document from the document-feeder output bin that is under the document feeder input tray, and retrieve the copies from the appropriate output bin.


Adjust the copy settings

The device offers several features so you can optimize copied output. These features are all available on the Copy screen.

The Copy screen consists of several pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scroll to other pages.

For details about how to use an option, touch the option, and then touch the help ( ) button in the upperright corner of the screen. The following table provides an overview of the copy options.

NOTE

Depending on how the system administrator has configured the device, some of these options might not appear. The options in the table are listed in the order in which they can appear.

Option name

Sides

Staple/Collate or Collate

Paper Selection

Image Adjustment

Content Orientation

Output Bin

Optimize Text/Picture

Pages per Sheet

Original Size

Booklet Format

Edge-To-Edge

Job Build

Description

Use this feature to indicate whether the original document is printed on one or both sides, and whether the copies should be printed on one or both sides.

If the optional HP Stapler/Stacker/Separator is attached, the Staple/Collate option is available.

Use this feature to set up options for stapling and assembling the pages in sets of copies.

If the optional HP Stapler/Stacker/Separator is not attached, the Collate option is available. Use this feature to assemble each set of copied pages in the same order as the original document.

Use this feature to select the tray that holds the size and type of paper that you want to use.

Use this feature to improve the overall quality of the copy. For example, you can adjust the darkness and sharpness, and you can use the Background Cleanup setting to remove faint images from the background or to remove a light background color.

Use this feature to specify the way the content of the original page is placed on the page: portrait or landscape.

Use this feature to select an output bin for the copies.

Use this feature to optimize the output for a particular type of content. You can optimize the output for text or printed pictures, or you can manually adjust the values.

Use this feature to copy multiple pages onto one sheet of paper.

Use this feature to describe the page size of the original document.

Use this feature to copy two or more pages onto one sheet of paper so you can fold the sheets in the center to form a booklet.

Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the copies.

Use this feature to combine several sets of original documents into one copy job. Also use this feature to copy an original document that has more pages than the document feeder can accommodate at one time.

ENWW Adjust the copy settings 101

Copy two-sided documents

Two-sided documents can be copied manually or automatically.

Copying two-sided documents manually

Copies resulting from this procedure are printed on one side, and need to be hand-collated.

1.

Load the documents to be copied into the document feeder input tray with the first page facing up, and with the top of the page leading into the document feeder.

2.

Touch Start Copy . The odd-numbered pages are copied and printed.

3.

Remove the stack from the document feeder output tray and reload the stack with the last page facing up, and with the top of the page leading into the document feeder.

4.

Touch Start Copy . The even-numbered pages are copied and printed.

5.

Collate the odd- and even-numbered printed copies.

Copy two-sided documents automatically (duplex models only)

The default copy setting is one-sided to one-sided. Use the following procedures to change the setting so you can copy from or to documents that are two-sided.

Make two-sided copies from one-sided documents

1.

Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading.

2.

On the control panel, touch Copy .

3.

Touch Sides .

4.

Touch 1–sided original, 2–sided output.

5.

Touch OK .

6.

Touch Start Copy .

Make two-sided copies from two-sided documents

1.


NOTE

Two-sided copying from the flatbed scanner glass is not supported.

2.



3.

Touch Sides .

4.


5.

Touch OK .

6.

Touch Start Copy .

Make one-sided copies from two-sided documents

1.


2.


3.

Touch Sides .

4.


5.

Touch OK .

6.

Touch Start Copy .

ENWW Copy two-sided documents 103

Copy mixed-size originals

You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine letter and legal sizes, or you could combine A4 and A5 sizes.

1.

Arrange the sheets in the original document so they all have the same width.

2.

Place the sheets face-up into the document feeder, and adjust both paper guides against the document.

3.

From the Home screen, touch Copy .

4.

Touch Original Size .

NOTE

If this option is not on the first screen, touch More Options until the option appears.

5.

Select Mixed Ltr/Lgl , and then touch OK .

6.

Touch Start Copy .


Change the copy-collation setting

You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.

To use the automatic collation, the original document size must fit into the memory. If it does not, the device makes only one copy and a message appears notifying you of the change. If that happens, use one of the following methods to finish the job:

●

Split the job into smaller jobs that contain fewer pages.

●

Make only one copy of the document at a time.

●

Turn off the automatic collation.

The collation setting you select is in effect for all copies until you change the setting. The default setting for automatic copy collation is On .

1.


2.

Touch Staple/Collate .

3.

Touch Collate .

ENWW Change the copy-collation setting 105

Copy photos and books

Copy a photo

NOTE

Photos should be copied from the flatbed scanner, not from the document feeder.

1.

Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass.

2.

Gently close the lid.

3.

Touch Start Copy .

Copy a book

1.

Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass.

2.

Gently close the lid.

3.

Gently press down on the lid to press the book to the flatbed scanner surface.

4.

Touch Start Copy .


Combine copy jobs by using Job Build

Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans.

1.

Touch Copy .

2.

Scroll to and touch Job Build .

3.

Touch Job Build On .

4.

Touch OK .

5.

If necessary, select the desired copy options.

6.

Touch Start Copy . After each page is scanned, the control panel prompts you for more pages.

7.

If the job contains more pages, load the next page, and then touch Start Copy .

If the job contains no more pages, touch Finished to print.

NOTE

In Job Build, if you scan the first page of a document by using the document feeder, then you must scan all of the pages in that document by using the document feeder. If you scan the first page of a document by using the scanner glass, then you must scan all of the pages in that document by using the scanner glass.

ENWW Combine copy jobs by using Job Build 107

Cancel a copy job

To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device.

Then touch Cancel current job .

NOTE

If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder.


8 Scan and send e-mail

The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment.

To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your LAN.

NOTE

The device cannot copy or print in color, but it can scan and send color images.

This chapter addresses the following topics:

●

Configure e-mail settings

●

Use the Send E-mail screen

●

Perform basic e-mail functions

●

Use the address book

●

Change e-mail settings for the current job

●

Scan to a folder

●

Scan to a workflow destination

ENWW 109

Configure e-mail settings

Before you can send a document to e-mail, you must configure the device for e-mailing.

NOTE

You can also configure the e-mail settings by using the embedded Web server, which

HP recommends. For helpful tips and more about configuring the scan e-mail feature, see the

Embedded Web Server User Guide on the device CD.

For more information on setting up a feature, solving a problem, or discovering how to use this device, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .

Supported protocols

The HP LaserJet M3027 MFP models support Simple Mail Transfer Protocol (SMTP). The HP LaserJet

M3035 MFP models support SMTP and Lightweight Directory Access Protocol (LDAP).

SMTP

●

SMTP is a set of rules that define the interaction between programs that send and receive e-mail.

In order for the device to send documents to e-mail, it must be connected to a LAN that has a valid

SMTP IP address. The SMTP server must also have Internet access.

● If you are using a LAN connection, contact your system administrator to obtain the IP address for your SMTP server. If you are connecting through a DSL connection, contact the service provider to obtain the SMTP server IP address.

LDAP

●

LDAP is used to gain access to a database of information. When the device uses LDAP, it searches a global list of e-mail addresses. As you begin to type the e-mail address, LDAP uses an autocomplete feature that supplies a list of e-mail addresses that match the characters you type. As you type additional characters, the list of matching e-mail addresses becomes smaller.

● The device supports LDAP, but a connection to an LDAP server is not required in order for the device to be able to send to e-mail.

NOTE

If you need to change the LDAP settings, you must change them by using the embedded Web server. For more information, see


, or see the Embedded Web Server User Guide on the device CD.

Configure e-mail server settings

Consult a network administrator or internet service provider (ISP) for the IP address or the name of the

SMTP server. Or, find the IP address from the device control panel (see Use information pages ). Then

use the following procedures to manually configure and test the IP address.

Configure the SMTP gateway address

1.

From the Home screen, touch Administration .

2.

Touch Initial Setup .

3.

Touch E-mail Setup , and then touch SMTP Gateway .

110 Chapter 8 Scan and send e-mail ENWW

ENWW

4.

Type the SMTP gateway address, either as an IP address or as a fully qualified domain name. If you do not know the IP address or domain name, contact the network administrator.

5.

Touch OK .

Test the SMTP settings

1.


2.


3.

Touch E-mail Setup , and then touch Test Send Gateways .

If the configuration is correct, Gateways OK appears on the control-panel display.

If the first test was successful, send an e-mail to yourself by using the digital-send feature. If you receive the e-mail, you have successfully configured the digital-sending feature.

If you do not receive the e-mail, use these actions to resolve issues with the digital-sending software:

●

Print a configuration page. Verify that the SMTP gateway address is correct.

● Make sure that the network is operating correctly. Send an e-mail to yourself from a computer. If you receive the e-mail, the network is operating correctly. If you do not receive the e-mail, contact your network administrator or Internet service provider (ISP).

Find gateways

If you do not know the SMTP gateway address, you can use one of the following methods to find it.

Find the SMTP gateway from the device control panel

1.


2.


3.

Touch E-mail Setup , and then touch Find Send Gateways .

The touchscreen displays a list of detected SMTP servers.

4.

Select the correct SMTP server, and then touch OK .

Find the SMTP gateway from an e-mail program

Because most e-mail programs also use SMTP to send e-mail and LDAP to address e-mail messages, you might be able to find the hostname of the SMTP gateway and LDAP server by looking at the settings for your e-mail program.

NOTE

The find gateway features might be unable to detect a valid SMTP server on the network if it uses an internet service provider (ISP). To find the ISP e-mail server address, contact the

ISP.

Configure e-mail settings 111

Use the Send E-mail screen

Use the touchscreen to navigate through the options on the Send E-mail screen.

1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mail addresses.

Touching this button opens the Home screen.

2 Home button

3 From: field Touch this field to open the keyboard, and then type your e-mail address. If the system administrator has configured the device to do so, this field might automatically insert a default address.

4 To: field

5 Subject: field

Touch this field to open the keyboard, and then type the e-mail addresses of those whom you want to receive the scanned document.

Touch this field to open the keyboard, and then type a subject title.

6 More Options button Touch this button to change certain e-mail settings for the current scan job.

7 Scroll bar Use the scroll bar to view and set up the CC: , BCC: , Message , and File Name fields. Touch any of those fields to open the keyboard and add the necessary information.

8 Address book buttons Touch these buttons to use the address book to populate the To: , CC: , or BCC: fields. For more

information, see Use the address book

.

9 Help button

Touch this button for control-panel help. For more information, see Control panel .

10 Error/warning button This button appears only when there is an error or warning in the status line area. Touch it to open a pop-up screen that will help you resolve the error or warning.


Perform basic e-mail functions

The device e-mail feature offers the following benefits:

●

Sends documents to multiple e-mail addresses, saving time and delivery costs.

●

Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate.

With e-mail, documents are scanned into the device memory and sent to an e-mail address or multiple addresses as an e-mail attachment. Digital documents can be sent in several graphics formats, such as .TIFF and .JPG, which allows recipients to manipulate the document file in various programs to meet their specific needs. Documents arrive in near-original quality, and then can be printed, stored, or forwarded.

In order to use the e-mail feature, the device needs to be connected to a valid SMTP local area network that includes Internet access.

Load documents

You can scan a document by using either the glass or the ADF. The glass and ADF can accommodate

Letter-, Executive-, A4-, and A5-size originals. The ADF can also accommodate Legal-size originals.

Smaller originals, receipts, irregular and worn documents, stapled documents, previously folded documents, and photographs should be scanned by using the glass. Multiple-page documents can be scanned easily by using the ADF.

Send documents

The device scans both black-and-white and color originals. You can use default settings or change the scanning preferences and file formats. The following are the default settings:

●

Color

●

PDF (requires the recipient to have an Adobe Acrobat

®

viewer to view the e-mail attachment)

For information about changing the settings for the current job, see Change e-mail settings for the current job

.

Send a document

1.

Place the document face-down on the scanner glass or face-up in the ADF.

2.

From the Home screen, touch E-mail .

3.

If prompted, type your user name and password.

4.

Complete the From: , To: , and Subject: fields. Scroll down and complete the CC: , BCC: , and

Message fields if appropriate. Your user name or other default information might appear in the

From: field. If so, you might not be able to change it.

5.

(Optional) Touch More Options to change the settings for the document that you are sending (for example, the document’s original size). If you are sending a two-sided document, you should select Sides and an option with a two-sided original.

6.

Press Start to begin sending.

7.

When you are finished, remove the original document from the scanner glass or ADF.

ENWW Perform basic e-mail functions 113

Use the auto-complete function

When you type characters into the To: , CC: , or From: fields on the Send E-mail screen, the autocomplete function is activated. As you type the required address or name by using the keyboard screen, the device automatically searches the address book list and completes the address or name by using the first match. You can then select that name by touching Enter , or continue typing the name until autocomplete finds the correct entry. If you type a character that does not match any entry in the list, the auto-complete text is removed from the display to indicate that you are typing an address that is not in the address book.


Use the address book

You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists.

NOTE

You can also use the embedded Web server to create and manage the e-mail address book. For more information, see the Embedded Web Server User Guide on the device CD.

Create a recipient list

1.

From the Home screen, touch E-mail .

2.

Complete one of the following steps:

●

Touch To: to open the keyboard screen, and then type the recipients' e-mail addresses.

Separate multiple e-mail addresses with a semicolon or by touching Enter on the touchscreen.

● Use the address book.

a.

On the Send E-mail screen, touch the address book button ( ) to open the address book.

b.

Navigate the entries in the address book by using the scroll bar. Hold down the arrow to scroll quickly through the list.

c.

Highlight the name to select a recipient, and then touch the add button ( ).

You can also select a distribution list by touching the drop-down list at the top of the screen and then touching All , or add a recipient from a local list by touching Local in the drop-down list. Highlight the appropriate names, and then touch to add the name to your list of recipients.

You can remove a recipient from your list by scrolling to highlight the recipient, and then touching the remove button ( ).

3.

The names in the recipient list are placed in the text line of the keyboard screen. If you want, you can add a recipient that is not found in the address book by typing the e-mail address on the keyboard. After you are satisfied with your recipient list, touch OK .

4.

Touch OK .

5.

Finish typing information in the CC: and Subject: fields on the Send E-mail screen, if necessary.

You can check the list of recipients by touching the down arrow in the To: text line.

6.

Press Start .

Use the local address book

Use the local address book to store frequently-used e-mail addresses. The local address book can be shared between devices that use the same server to gain access to the HP Digital Sending software.

You can use the address book when you type e-mail addresses in the From: , To: , CC: , or BCC: fields.

You can also add or delete addresses in the address book.

To open the address book, touch the address book button ( ).

ENWW Use the address book 115

Add e-mail addresses to the local address book

1.

Touch Local .

2.

Touch .

3.

(Optional) Touch the Name field, and in the keyboard that appears type a name for the new entry.

Touch OK .

The name is the alias for the e-mail address. If you do not type an alias name, the alias will be the e-mail address itself.

4.

Touch the Address field, and in the keyboard that appears type the e-mail address for the new entry. Touch OK .

Delete e-mail addresses from the local address book

You can delete e-mail addresses that you no longer use.

NOTE

To change an e-mail address, you must first delete the address and then add the corrected address as a new address in the local address book.

1.

Touch Local .

2.

Touch the e-mail address that you want to delete.

3.

Touch .

The following confirmation message appears: Do you want to delete the selected address(es)?

4.

Touch Yes to delete the e-mail address(es) or touch No to return to the Address Book screen.


Change e-mail settings for the current job

Use the More Options button to change the following e-mail settings for the current print job:

Button Description

Document File Type Touch this button to change the type of file the device creates after scanning the document.

Output Quality Touch this button to increase or decrease the print quality of the file being scanned. A higher quality setting produces a larger file size.

Resolution

Color/Black

Touch this button to change the scan resolution. A higher resolution setting produces a larger file size.

Touch this button to determine whether you will scan the document in color or in black-and-white.

Original Sides Touch this button to indicate if the original document is one-sided or two-sided.

Content Orientation Touch this button to select either the portrait or landscape orientation for the original.

Original Size

Optimize Text/

Picture

Job Build

Touch this button to select the size of the document: letter, A4, legal, or mixed letter/legal.

Touch this button to change the scanning procedure based on the type of document that you are scanning.

Image Adjustment

Touch this button to activate or deactivate the Job Build mode, which enables you to scan several small scan jobs and send them as one file.

Touch this button to change the darkness and sharpness settings, or to clean up background clutter on the original.

ENWW Change e-mail settings for the current job 117

Scan to a folder

NOTE

This device feature is supported for the HP LaserJet M3035 MFP models only.

If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000,

Windows XP, and Windows Server 2003, and Novell.

NOTE

You might be required to supply a user name and password in order to use this option, or to send to certain folders. See your system administrator for more information.

1.


2.

From the Home screen, touch Network Folder.

3.

In the Quick Access Folders list, select the folder in which you want to save the document.

4.

Touch the File Name field to open the keyboard pop-up screen, and then type the file name.

5.

Touch Send to Network Folder.

Scan to a workflow destination

NOTE

This device feature is provided by the optional Digital Sending Software product and is supported for the HP LaserJet M3035 MFP models only.

If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow destination gives you the ability to send additional information, along with the scanned document, to a specified network or file transfer protocol (FTP) location. Prompts for specific information appear on the control-panel display. The system administrator can also designate a printer as a workflow destination, which allows you to scan a document and then send it directly to a network printer for printing.

1.


2.

From the Home screen, touch Workflow.

3.

Select the destination to which you want to scan.

4.

In the Text Field field, type the data that you want to accompany the file, and then touch Send

Workflow.


9 Fax

The HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP models come with a fax feature.

For complete instructions for configuring the device fax and for using the fax features, see the fax guide, which is included with the HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP on the device

CD.

This chapter provides information about the following topics.

●

Analog faxing

●

Digital fax

ENWW 119

Analog faxing

On the HP LaserJet M3027x or the HP LaserJet M3035xs MFPs, the device can function as a standalone fax machine.

Connect the fax to a telephone line

When connecting the fax to a telephone line, ensure that the telephone line that is being used for the fax is a dedicated line that is not used by other devices. In addition, this line should be an analog line because the fax will not function correctly if it is connected to some digital PBX systems. If you are not sure whether you have an analog or digital phone line, contact your telecom provider.

NOTE

HP recommends using the telephone cord that comes with the device to ensure that the fax functions correctly.

1.

Remove the fax jack cover from the device, and then connect one end of the telephone cord to the fax jack. Push the connector until it clicks, and then replace the fax jack cover.

2.

Connect the other end of the cord to the telephone jack on the wall. Push the connector until it clicks or until it is securely seated. Because different types of connectors are used in different countries/regions, the connector might not make an audible click.

Configure and use the fax features

Before you can use the fax features, you must configure them in the control-panel menus. For example, you need to specify the following information:

●

Date and time

●

Location

●

Fax header

For complete information about configuring and using the fax accessory, and for information about troubleshooting fax-accessory problems, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory.

120 Chapter 9 Fax ENWW

Digital fax

Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/LJM3027_software or www.hp.com/go/

LJM3035_software .

With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can send a fax in one of three ways:

●

LAN fax sends faxes through a third-party fax provider.

●

Microsoft Windows 2000 fax is a fax modem and digital sender module that the computer uses to operate as a turnkey gateway fax.

●

Internet fax uses an Internet fax provider to process faxes. The fax is delivered to a traditional fax machine or sent to the user’s e-mail.

For complete information about using digital faxing, see the documentation that is provided with the

HP Digital Sending Software.

ENWW Digital fax 121

122 Chapter 9 Fax ENWW

10 Manage and maintain the device

This chapter describes how to manage and maintain the device:

●

Use information pages

●

Configure e-mail alerts

●

Use the HP Easy Printer Care software

●


●

Use HP Web Jetadmin software

●

Use the HP Printer Utility for Macintosh

●

Manage supplies

●

Replace supplies and parts

●

Clean the device

●

Calibrate the scanner

ENWW 123

Use information pages

From the control panel, print pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages.

Page description

Menu map

Shows the control-panel menus and available settings.

Configuration page

Shows device settings and installed accessories.

Supplies status page

Shows print-cartridge toner levels.

How to print the page

1.


2.

Touch Information .

3.

Touch Configuration/Status Pages .

4.

Touch Administration Menu Map .

5.

Touch Print .

The content of the menu map varies, depending on the options currently installed in the device.

For a complete list of control panel menus and possible values, see

Control panel .

1.


2.

Touch Information .

3.


4.

Touch Configuration Page .

5.

Touch Print .

NOTE

If the device contains an HP Jetdirect print server or an optional hard disk drive, additional configuration pages print that provide information about those devices.

1.


2.

Touch Information .

3.


4.

Touch Supplies Status Page .

5.

Touch Print .

NOTE

If you are using non-HP supplies, the supplies status page might not show the remaining life for those supplies. For more information, see

HP policy on non-HP print cartridges .

Usage page 1.


Shows a page count for each size of paper printed, the number of one-sided

(simplexed) or two-sided (duplexed) pages, and the average percentage of coverage.

2.

Touch Information .

3.


4.

Touch Usage Page .

5.

Touch Print .

File directory

Contains information for any mass storage devices, such as flash drives,

1.


2.

Touch Information .

3.


124 Chapter 10 Manage and maintain the device ENWW

ENWW

Page description

Font lists

Shows which fonts are currently installed in the device.

How to print the page

memory cards, or hard disks, that are installed in the device.

4.

Touch File Directory .

5.

Touch Print .

Fax reports 1.


Five reports show fax activity, fax calls, billing codes, blocked fax numbers, and speed-dial numbers.

2.

Touch Information .

3.

Touch Fax Reports .

4.

Touch one of the following buttons to print the corresponding report:

NOTE

Fax reports are available only on device models that have fax capabilties.

●

Fax Activity Log

● Fax Call Report

●

Billing Codes Report

● Blocked Fax List

●

Speed Dial List

5.

Touch Print .

For more information, see the fax guide that came with the device.

1.


2.

Touch Information .

3.

Touch Sample Pages/Fonts .

4.

Touch either PCL Font List or PS Font List .

5.

Touch Print .

NOTE

The font lists also show which fonts reside on a hard disk accessory or DIMM.

Use information pages 125

Configure e-mail alerts

NOTE

If your company does not have e-mail, this feature might not be available.

You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.

You can configure the following:

● The device(s) you want to monitor

●

The alerts you want to receive (for example, alerts for paper jams, paper out, supplies status, and cover open)

● The e-mail account(s) to which the alerts should be forwarded

Software

HP Web Jetadmin

Embedded Web server

Information location

See

Use HP Web Jetadmin software for general information about HP Web Jetadmin.

See the HP Web Jetadmin Help system for details about alerts and how to set them up.

See Use the embedded Web server

for general information about the embedded Web server.

See the embedded Web server Help system for details about alerts and how to set them up.


Use the HP Easy Printer Care software

The HP Easy Printer Care software is a program that you can use for the following tasks:

●

Discover devices on the network and track their status.

●

Set up and view alerts for multiple printers at the same time.

●

Set up and view supplies alerts for multiple printers at the same time.

● Shop online for supplies.

●

Use HP's online troubleshooting and maintenance tools.

You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. To download the HP Easy Printer Care software, go to www.hp.com/go/easyprintercare .

NOTE

You do not have to have Internet access to use the HP Easy Printer Care software.

However, if you click a Web-based link, you must have Internet access to go to the site associated with the link.

Open the HP Easy Printer Care software

Use one of the following methods to open HP Easy Printer Care software:

● On the Start menu, select Programs, select Hewlett-Packard, and then select HP Easy Printer

Care software.

●

In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy

Printer Care software icon.

● Double-click the desktop icon.

HP Easy Printer Care software sections

Section Options

Device List tab ● Device information, including printer name, make, and model

Shows information about each device in the

Devices list

●

An icon (if the View as drop-down box is set to Tiles, which is the default setting)

● Any current alerts for the device

Support tab

If you click a device in the list, the HP Easy Printer Care software opens the Overview tab for that device.

●

Provides device information, including alerts for items needing attention.

Provides help information and links

● Provides links to troubleshooting and maintenance tools.

ENWW Use the HP Easy Printer Care software 127

Section

Supplies Ordering

window

Options

●

Ordering list: Shows the supplies that you can order for each device. If you want to order a certain item, click the Order check box for that item in the supplies list.

Provides access to online or e-mail supplies ordering

● Shop Online for Supplies button: Opens the HP SureSupply Web site in a new browser window. If you have checked the Order check box for any items, the information about those items can be transferred to the Web site, where you will receive information on options for purchasing your selected supplies.

Alert Settings window

Allows you to configure the device to automatically notify you of device issues

●

Print Shopping List button: Prints the information for the supplies that have the Order check box selected.

● Alerts on or off: Activates or deactivates the alerts feature.

●

When alerts appear: Sets when you want alerts to appear—either when you are printing to that particular device, or anytime there is a device event.

● Alert event type: Sets whether you want alerts for only critical errors, or for any error, including continuable errors.

Overview tab

●

Notification method: Sets what type of alert should appear (pop-up message or desktop alert).

●

Devices list: Shows the devices that you can select.

Contains basic status information for the device

● Device Status section: Shows device status information. This section will indicate device alert conditions, such as an empty print cartridge. It also shows device-identification information, control-panel messages, and print-cartridge levels. After you correct a problem with the device, click the button to update the section.

● Supplies Status section: Shows detailed supplies status, such as the percentage of toner remaining in the print cartridge and the status of the media that is loaded in each tray.

●

Supplies Details link: Opens the supplies status page to view more detailed information about device supplies, ordering information, and recycling information.

Find Other Printers

window

Allows you to add more printers to your printer list

Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window.

The Find Other Printers window provides a utility that detects other network printers so that you can add them to the Devices list and then monitor those devices from your computer.


Use the embedded Web server

NOTE

When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status.

● View device control status information

●

Set the type of paper loaded in each tray

● Determine the remaining life on all supplies and order new ones

●

View and change tray configurations

● View and change the device control panel menu configuration

●

View and print internal pages

● Receive notification of device and supplies events

●

View and change network configuration

● View support content that is specific to the current state of the device

When the device is connected to the network, the embedded Web server is automatically available.

To use the embedded Web server, you must have Microsoft Internet Explorer 4 and later or Netscape

Navigator 4 and later. The embedded Web server works when the device is connected to an IP-based network. The embedded Web server does not support IPX-based or AppleTalk printer connections. You do not need Internet access to open and use the embedded Web server.

Open the embedded Web server by using a network connection

1.

In a supported Web browser on your computer, type the device IP address or host name in the address/URL field. To find the IP address or host name, print a configuration page. See

Use information pages

.

NOTE

After you open the URL, you can bookmark it so that you can return to it quickly in the future.

2.

The embedded Web server has three tabs that contain settings and information about the device: the Information tab, the Settings tab, and the Networking tab. Click the tab that you want to view.

See

Embedded Web server sections

for more information about each tab.

ENWW Use the embedded Web server 129

Embedded Web server sections

Tab or section Options

Information tab

Provides device, status, and configuration information

●

Device Status: Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change

Settings.

●

Configuration Page: Shows the information found on the configuration page.

●

Supplies Status: Shows the life remaining of HP supplies, with 0 percent indicating that a supply is empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window.

● Event log: Shows a list of all device events and errors.

●

Usage page: Shows a summary of the number of pages the device has printed, grouped by size and type.

●

Device Information: Shows the device network name, address, and model information. To change these entries, click Device Information on the Settings tab.

●

Control Panel: Shows messages from the device control panel, such as Ready or Sleep mode on.

● Print: Allows you to send print jobs to the device.

Settings tab

●

Configure Device: Allows you to configure device settings. This page contains the traditional menus found on devices using a control-panel display.

Provides the ability to configure the device from your computer ● E-mail Server: Network only. Used in conjunction with the Alerts page to set up incoming and outgoing e-mail, as well as to set e-mail alerts.

●

Alerts: Network only. Allows you to set up to receive e-mail alerts for various device and supplies events.

● AutoSend: Allows you to configure the device to send automated e-mails regarding device configuration and supplies to specific e-mail addresses.

●

Security: Allows you to set a password that must be entered to gain access to the

Settings and Networking tabs. Enable and disable certain features of the embedded Web server.

● Edit Other Links: Allows you to add or customize a link to another Web site. This link is displayed in the Other Links area on all embedded Web server pages.

●

Device Information: Allows you to name the device and assign an asset number to it. Enter the name and e-mail address for the primary contact who will receive information about the device.

● Language: Allows you to determine the language in which to display the embedded

Web server information.

●

Date & Time: Allows time synchronization with a network time server.

● Wake Time: Allows you to set or edit a wake time for the device.

Networking tab

NOTE

The Settings tab can be password-protected. If this device is on a network, always consult with the system administrator before changing settings on this tab.

Network administrators can use this tab to control network-related settings for the device when it is connected to an IP-based network. This tab does not appear if the device is


Tab or section

Provides the ability to change network settings from your computer

Options

directly connected to a computer, or if the device is connected to a network using anything other than an HP Jetdirect print server.

NOTE

The Networking tab can be password-protected.

Other links

Contains links that connect you to the Internet

● HP Instant Support™: Connects you to the HP Web site to help you find solutions.

This service analyzes your device error log and configuration information to provide diagnostic and support information specific to your device.

●

Order Supplies: Connects to the HP SureSupply Web site, where you will receive information on options for purchasing original HP supplies, such as print cartridges and paper.

● Product Support: Connects to the support site for the device, from which you can search for help regarding general topics.

NOTE

You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites.

Connecting might require that you close the embedded Web server and reopen it.

ENWW Use the embedded Web server 131

Use HP Web Jetadmin software

HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software .

To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site.

If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape Navigator 7.1 for Linux.

Browse to the HP Web Jetadmin host.

NOTE

Browsers must be Java-enabled. Browsing from an Apple PC is not supported.


Use the HP Printer Utility for Macintosh

Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer.

Open the HP Printer Utility

Open the HP Printer Utility in Mac OS X V10.2.8

1.

Open the Finder, and then click Applications.

2.

Click Library, and then click Printers.

3.

Click hp, and then click Utilities.

4.

Double-click HP Printer Selector to open the HP Printer Selector.

5.

Select the device that you want to configure, and then click Utility.

Open the HP Printer Utility in Mac OS X V10.3, V10.4 and later

1.

In the Dock, click the Printer Setup Utility icon.

NOTE

If the Printer Setup Utility icon does not appear in the Dock, open the Finder, click Applications, click Utilities, and then double-click Printer Setup Utility.

2.

Select the device that you want to configure, and then click Utility.

HP Printer Utility features

The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list.

The following table describes the tasks that you can perform from these pages.

Item

Configuration Page

Supplies Status

HP Support

File Upload

Upload Fonts

Firmware Update

Duplex Mode

Economode & Toner Density

Resolution

Lock Resources

Stored Jobs

Trays Configuration

IP Settings

Description

Prints a configuration page.

Shows the device supplies status and provides links for online supplies-ordering.

Provides access to technical assistance, online supplies ordering, online registration, and recycling and return information.

Transfers files from the computer to the device.

Transfers font files from the computer to the device.

Transfers updated firmware files from the computer to the device.

Turns on the automatic two-sided printing mode.

Turns on the Economode setting to conserve toner, or adjusts toner density.

Changes the resolution settings, including the REt setting.

Locks or unlocks storage products, such as a hard disk.

Manages print jobs that are stored on the device hard disk.

Changes the default tray settings.

Changes the device network settings and provides access to the embedded Web server.

ENWW Use the HP Printer Utility for Macintosh 133

Item

Bonjour Settings

Additional Settings

E-mail Alerts

Description

Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network.

Provides access to the embedded Web server.

Configures the device to send e-mail notices for certain events.


Manage supplies

Using, storing, and monitoring the print cartridge can help ensure high-quality output.

Supplies life

The average cartridge yield is 6,500 pages (for the Q7551A cartridge) or 13,000 pages (for the Q7551X cartridge), in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use.

CAUTION

EconoMode is a feature that allows the device to use less toner per page. Selecting this option may extend the life of the toner supply and may reduce cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.

HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you will need to install a new print cartridge, even if there may be toner supply remaining in the cartridge.

Approximate print-cartridge replacement intervals

Print cartridge Page count

Black (Q7551A) 6,500 pages

1

1

Black (Q7551X) 13,000 pages

Approximate life is based on 2,000 pages per month.

Approximate time period 1

3 months

6 months

To order supplies online, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/

LJM3035mfp .

Manage the print cartridge

Print-cartridge storage

Do not remove the print cartridge from its package until you are ready to use it.

CAUTION

To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

Use genuine HP print cartridges

When you use a genuine new HP print cartridge, you can obtain the following supplies information:

●

Percentage of supplies remaining

●

Estimated number of pages remaining

●

Number of pages printed

HP policy on non-HP print cartridges

Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality.

ENWW Manage supplies 135

NOTE

Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements.

To install a new HP print cartridge, see

Change the print cartridge . To recycle the used cartridge, follow

the instructions included with the new cartridge.

Print-cartridge authentication

The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.

If the device control-panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see

HP fraud hotline and Web site

.

HP fraud hotline and Web site

Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/ anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.

Your print cartridge might not be a genuine HP print cartridge if you notice the following:

● You are experiencing a high number of problems with the print cartridge.

●

The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging).


Replace supplies and parts

Carefully follow the guidelines in this section when replacing device supplies.

Supply replacement guidelines

To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the device.

●

Sufficient space is required above and in the front of the device for removing supplies.

●

The device should be located on a flat, sturdy surface.

For instructions on installing supplies, see the installation guides provided with each supply item or see more information at www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .

NOTE

Hewlett-Packard recommends the use of HP products in this device. Use of non-

HP products may cause problems requiring service that is not covered by the HP warranty or service agreements.

Change the print cartridge

When a print cartridge approaches the end of useful life, a message appears on the control panel recommending that you order a replacement. The device can continue to print using the current print cartridge until a message appears instructing you to replace the cartridge.

1.

Open the front door.

2.

Remove the used print cartridge from the device.

ENWW Replace supplies and parts 137

3.

Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.

4.

Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.

CAUTION

Do not touch the shutter or the surface of the roller.

5.

Remove the shipping tape from the new print cartridge. Discard the shipping tape according to local regulations.


6.

Align the print cartridge with the tracks inside the device, and, using the handle, insert the print cartridge until it is firmly seated, and then close the front door.

After a short time, the control panel should display Ready.

7.

Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.

See the enclosed recycling guide for recycling instructions.

8.

If you are using a non-HP print cartridge, check the device control panel for further instructions.

For additional help, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .

ENWW Replace supplies and parts 139

Clean the device

During the printing process, paper, toner, and dust particles can accumulate inside the device. Over

time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve printquality problems ).

Clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.

Clean the scanner glass

Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy.

NOTE

If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass.

1.

Open the scanner lid.

2.

Clean the glass by using a damp, lint-free cloth.

CAUTION

Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the glass. They might seep under it and damage the device.

3.

Clean the scanner strip by using a damp, lint-free cloth.


ENWW

Clean the scanner lid backing

Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid.

1.

Open the scanner lid.

2.

Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Also, clean the scanner strip next to the ADF scanner glass.

3.

Wash the backing gently to loosen debris; do not scrub the backing.

4.

Dry the backing by using a chamois or soft cloth.

CAUTION

Do not use paper-based wipes because they might scratch the backing.

5.

If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol.

Clean the ADF

If the ADF has trouble feeding documents, clean the ADF pickup roller assembly.

1.

Turn off the device and unplug the power cord.

Clean the device 141

2.

Open the ADF cover.

3.

Press the round blue button while lifting the green lever. Rotate the green lever until it stops in the open position. The pickup roller assembly should remain on the surface.

4.

Remove the assembly, and then wipe the assembly with a soft, dry, lint-free cloth.

5.

Replace the assembly, with the largest roller down, in the upright holder, and then press until the assembly snaps into place.


6.

Make sure that both sides of the assembly are secured by the blue hooks.

7.

Lower the roller assembly, and then close the ADF cover.

NOTE

If jams continue in the ADF, contact a local HP-authorized service provider. See

HP Customer Care

.

8.

Plug in the device, and then turn on the device.

ENWW

Clean the paper path

1.


2.

Touch Print Quality .

3.

Touch Calibration/Cleaning .

4.

Touch Create Cleaning Page .

The device prints a cleaning page.

5.

Follow the instructions printed on the cleaning page.

Clean the device 143

Calibrate the scanner

Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored. The offset values are then used when producing scans so that the correct portion of the document is captured.

Scanner calibration should be carried out only if you notice offset problems with the scanned images.

The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely.

1.


2.

Touch Troubleshooting .

3.

Touch Calibrate Scanner and then follow the instructions in the onscreen dialog box.

The device starts the calibration process, and Calibrating appears on the touchscreen status line until the process is complete.


11 Problem solving

This information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.

●

Problem-solving checklist

●

Problem-solving flowchart

●

Solve general device problems

●

Control-panel message types

●

Control-panel messages

●

Common causes of jams

●

Jam locations

●

Jam recovery

●

Clear jams

●

Clear stapler jams

●

Solve print-quality problems

●

Solve network printing problems

●

Solve copy problems

●

Solve fax problems

●

Solve e-mail problems

●

Solve common Windows problems

●

Solve common Macintosh problems

●

Solve Linux problems

●

Solve PostScript problems

ENWW 145

Problem-solving checklist

If you are experiencing problems, use the following checklist to identify the cause of the problem:

●

Is the device connected to power?

●

Is the device on?

●

Is the device in the Ready state?

● Are all necessary cables connected?

●

Do any messages appear on the control panel?

●

Are genuine HP supplies installed?

●

Was a recently replaced print cartridge installed correctly, and was the pull tab and/or attached tape on the cartridge removed?

For additional information about installation and setup, see the getting started guide.

If you cannot find solutions to problems in this guide, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .

Factors that affect performance

Several factors affect the time it takes to print a job:

●

The use of special paper (such as transparencies, heavy paper, and custom-size paper)

●

Device processing and download time

●

The complexity and size of graphics

●

The speed of the computer you are using

●

The USB connection

●

The I/O configuration

●

The amount of memory installed

●

The network operating system and configuration (if applicable)

●

Device personality (PCL or PS)

NOTE

Although additional memory can resolve memory problems, improve how the device handles complex graphics, and improve download times, it will not increase maximum printing speed (ppm).

146 Chapter 11 Problem solving ENWW

Problem-solving flowchart

If the device is not responding correctly, use the flowchart to determine the problem. If the device does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service

or support provider. See HP Customer Care .

NOTE

Macintosh users: For more troubleshooting information, see Solve common Macintosh problems .

Step number

1

Verification step Possible problems Solutions

2

3

Is the power on?

Does Ready appear on the

device control panel?

Do information pages print?

No power due to failed power source, cable, switch, or fuse.

1.

Verify that the device is plugged in.

2.

Verify that the power cable is functional and that the power switch is on.

Control panel shows an error.

The touchscreen is blank.

An error message appears on the controlpanel display.

Media does not move smoothly through the device paper path.

Poor print quality.

3.

Check the power source by plugging the device directly into the wall or into a different outlet.

See

Control-panel messages for a list of

common messages that will help you correct the error.

If the error persists, contact HP Customer

Care. See

HP Customer Care

or the support flyer that came in the device box.

The brightness-adjustment dial is set incorrectly. Adjust the brightnessadjustment dial so that the touchscreen controls and messages are visible.

See

Control-panel messages for a list of

common messages that will help you correct the error.

Make sure that media that meets

HP specifications. See


.

Clean the paper path. See Clean the paper path

.

See

Solve print-quality problems .


Care. See

HP Customer Care


ENWW Problem-solving flowchart 147

Step number

4

5


Does the device copy?

Poor copy quality from the ADF.

Media does not move smoothly through the

ADF path.

Poor copy quality from the flatbed.

1.

If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See

Clean the scanner glass .

2.

If the ADF is damaged, contact

HP Customer Care. See

HP Customer

Care or the support flyer that came in

the device box.

1.

Make sure that the media

HP specifications. See

Media considerations .

2.

Clean the ADF roller and separation pad. See

Clean the ADF

.

3.

If the problem persists, replace the

ADF roller. Contact HP Customer

Care. See

HP Customer Care

or the support flyer that came in the device box..

4.

If the problem persists, replace the

ADF. Contact HP Customer Care.

See HP Customer Care


1.

If the print quality from the internal tests and the copy from the ADF were acceptable, clean the flatbed glass.

See Clean the scanner glass .

2.

If, after performing the maintenance, the problem persists, see

Solve copy problems .

If the error persists, contact HP Customer Care. See

HP Customer Care or the support flyer

that came in the device box.

Does the device send a fax?

The telephone line is not operational or the device is not plugged into the telephone line.

Verify that the device is plugged into a telephone line that operates correctly.

The telephone cord is faulty or is plugged into the wrong connector.

1.

Verify that the device is connected to an analog fax line.

The fax number is incorrect or incomplete..

The device fax settings are set incorrectly.

Sent fax is incomplete or of poor quality.

2.

Try plugging the telephone cord into the other connector.

3.

Try a new telephone cord.

Check the fax number and re-enter the correct and complete fax number.

Review the device fax settings. See the

HP LaserJet Analog Fax Accessory 300

User Guide.


Care. See

HP Customer Care or the support

flyer that came in the device box.

See Solve fax problems

.


Step number

6

7


Does the device receive a fax?

Does the device print from the computer?

Too many telephone devices are plugged in, or telephone devices are not connected in the correct order.

Make sure that the device is the only device on the telephone line and try again to receive the fax.

The telephone cord does not meet specifications.

Verify that the device is connected to an analog fax line.

The device fax settings are set incorrectly.

Review the device fax settings. See

Solve fax problems


HP Customer Care


Software is not installed correctly or an error occurred during software installation.

Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting.

The cable is faulty or is not connected correctly.

Try using another cable, or reconnect the cable.

An incorrect driver is selected.

Select the proper driver.

Other devices are connected to the USB port. Disconnect the other devices and try again to print.

There is a port driver problem in Microsoft

Windows.

Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting.


HP Customer Care


ENWW Problem-solving flowchart 149

Solve general device problems

Device selects media from the wrong tray.

Cause Solution

The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program.

Remove any media in other trays to make the device select from the correct tray.

For Macintosh computers, use the HP Printer Utility to change the priority of the tray.

The configured size does not match the size of the media that is loaded in the tray.

Through the control panel, change the configured size to match the size of the media that is loaded in the tray.

Device does not pull paper from tray.

Cause

The tray is empty.

The paper guides are set incorrectly.

Solution

Load paper in the tray.

To set the guides correctly, see

Load media .

For tray 2 and tray 3, make sure that the leading edge of the paper stack is even. An uneven edge can prevent the lift plate from rising.

Paper curls when it exits the device.

Cause

The paper curls when it exits to the top output bin.

Solution

Open the rear output bin to allow the paper to exit in a straight path through the device.

Turn over the paper that you are printing on.

Reduce the fusing temperature to reduce the curling. See

Select the correct fuser mode

.


ENWW

Print job is extremely slow.

Cause Solution

The job might be very complex.

The maximum speed of the device cannot be exceeded even when more memory is added.

Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the device.

Printing speeds might be automatically reduced when printing on custom-sized media.

Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or when using the HIGH 2 fuser mode.

You are printing a PDF or PostScript (PS) file but are using a

PCL device driver.

Try using the PS device driver rather than the PCL device driver. (You can usually do this from a software program.)

Print job prints on both sides of the paper.

Cause

The device is set for duplexing.

Solution

See

Open the printer drivers to change the setting, or see the

online Help.

Print job contains only one page but the device processes the back side of the page as well (the page comes part of the way out, and then goes back into the device).

Cause Solution

The device is set for duplexing. Even if the print job contains only one page, the device also processes the back side.

See Open the printer drivers to change the setting, or see the

online Help.

Do not try to pull the page out of the device before duplexing is complete. Jamming might result.

Pages print, but are totally blank.

Cause

The sealing tape might still be on the print cartridge.

The file might have blank pages.

Solution

Verify that the sealing tape has been completely removed from the print cartridge.

Check the file to make sure that it does not contain blank pages.

The device prints, but the text is wrong, garbled, or incomplete.

Cause Solution

The device cable is loose or defective.

Disconnect the device cable and reconnect it. Try a print job that you know works. If possible, attach the cable and device to another computer and try a print job that you know works.

Finally, try a new cable.

Solve general device problems 151

The device prints, but the text is wrong, garbled, or incomplete.

Cause

The wrong driver was selected in the software.

The software program is malfunctioning.

Solution

Check the software device selection menu to make sure that an HP LaserJet M3027/M3035 device is selected.

Try printing a job from another program.

The device does not respond when you select Print in the software.

Cause Solution

The device is out of media.

The device might be in the manual-feed mode.

The cable between the computer and the device is not connected correctly.

The device cable is defective.

Add media.

Change the device from manual-feed mode.

Disconnect and reconnect the cable.

The wrong device was selected in the software.

The device might have a jam.

The software for the device is not configured for the device port.

The device is on a network and is not receiving a signal.

The device is not receiving power.

The device is malfunctioning.

If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable.

Check the software device selection menu to make sure that an HP LaserJet M3027/M3035 device is selected.

Clear any jams, paying careful attention to the duplexer area

(if your model has a duplexer). See

Clear jams .

Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the device.

Verify that you are using supported media. See

Select print media .

Verify that the media is loaded correctly. See

Load media .

Check the software device selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the device is attached to the correct one.

Check cable connections. Reinstall the printing software. Print a job that you know works.

Print a configuration page and verify that the IP address is correct.

Clear any stopped jobs from the print queue.

If no lights are on, check the power cord connections. Check the power switch. Check the power source.

Check the control-panel display for messages and lights to determine if the device is indicating an error. Note any message and see

Control-panel messages .


Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the device.

Message type

Status messages

Warning messages

Error messages

Description

Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online.

Warning messages inform you of data and print errors. These messages typically alternate with the Ready or status messages and remain until you touch OK . Some warning messages are clearable.

If Clearable Warnings is set to Job on the device Device Behavior menu, the next print job clears these messages.

Error messages communicate that some action must be performed, such as adding paper or clearing a jam.

Some error messages are auto-continuable. If Auto Continue is set on the menus, the device will continue normal operation after an auto-continuable error message appears for 10 seconds.

NOTE

Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the Stop button pauses printing and offers the option to cancel the print job.

Critical-error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the device off and then on. These messages are not affected by the Auto Continue setting.

If a critical error persists, service is required.

ENWW Control-panel message types 153

Control-panel messages

Table 11-1

Control-panel messages

Control panel message Description Recommended action

10.32.00 - Unauthorized Supply

A supply has been installed that does not pass the authentication test for genuine HP supplies.

If you believe you purchased a genuine HP supply, visit us at www.hp.com/go/ anticounterfeit . Any repair required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features.

To continue printing, touch OK.

Reinstall the print cartridge, or install a new

HP print cartridge.

10.XX.YY Supply memory error

11.XX - Internal clock error To continue touch OK

13.XX.YY - Jam in Tray 1

13.XX.YY - Jam in Tray X Clear jam then touch OK

13.XX.YY - Jam inside duplexer

13.XX.YY - Jam inside front door Remove print cartridge

13.XX.YY - Jam inside rear bin

The device cannot read or write to the print cartridge e-label, or the e-label is missing from the print cartridge.

The device real time clock has experienced an error.

Media is jammed in tray 1.

Media is jammed in the specified tray.

Media is jammed in the duplexer.

Media is jammed in print-cartridge area

Media is jammed in the output bin.

Whenever the device is turned off and then turned on again, set the time and date at the

control panel. See Time/Scheduling menu .

If the error persists, you might need to replace the formatter.

Remove the jammed media from tray 1.

Follow the instructions in the onscreen dialog box, or see

Clear jams from the input-tray areas

.



.


Clear jams from the duplexer .


Clear jams

.

Open the rear output bin and gently remove the jammed media. Follow the instructions in the onscreen dialog box, or see

Clear jams from the output-bin areas .

13.XX.YY - Paper wrapped around fuser

A jam has occurred because paper has wrapped around the fuser.

Follow the instructions in the onscreen dialog box.

20 Insufficient memory To continue touch

OK

The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21 Page too complex To continue touch

OK

22 EIO <X> buffer overflow To continue touch OK

The page formatting process was not fast enough for the device.

Too much data was sent to the EIO card in the specified slot (X). An incorrect communications protocol might be in use.

Touch OK to print the transferred data. (Some data might be lost.) If this message appears often, simplify the print job.

Touch OK to print the transferred data. (Some data might be lost.)

Check the host configuration. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer,


Table 11-1

Control-panel messages (continued)


22 Embedded I/O buffer overflow To continue touch OK

Too much data was sent to the embedded

HP Jetdirect print server.

or go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .)

Touch OK to print the transferred data. (Some data might be lost.)

22 Parallel I/O buffer overflow To continue touch OK

Too much data was sent to the parallel port.

Touch OK to clear the error message. (Data will be lost.)

22 USB I/O buffer overflow To continue touch OK

30.1.YY Scanner failure

Check for a loose cable connection, and be sure to use a high-quality cable. Some non-

HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification. Go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .

Too much data was sent to the USB buffer.


An error has occurred in the scanner.

Turn the device off and then on.

40 Bad serial transmission To continue touch OK

If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp .)

A serial data error (parity, framing, or line overrun) occurred as data was being sent by the computer.


40 EIO <X> bad transmission To continue touch OK

The connection between the device and the

EIO card in the specified slot has been broken.

Touch OK to clear the error message and continue printing.

40 Embedded I/O bad transmission To continue touch OK

A temporary printing error has occurred.

Turn the device off, and then turn the device on.

If this message persists, contact an HPauthorized service or support provider. See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp .

Touch OK to use a tray that contains media of the correct size.

41.3 - Load tray <XX> To use another tray, touch OK

The specified tray does not contain the specified media size.

41.3 - Load tray <XX>: <Type>, <Size>

The specified tray is loaded with media that is longer or shorter in the feed direction than the size configured for the tray.

Touch OK to display Tray <X> Size.

Reconfigure the size in a tray so that the device will use a tray that is loaded with the size of media required for the print job. If the message does not clear automatically from the control-panel display, turn the device off, and then turn the device on.

41.X Error To continue touch OK

A temporary printing error occurred.

Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on.


ENWW Control-panel messages 155

Table 11-1


Control panel message

49.XXXXX ERROR To continue turn off then on

50.X FUSER ERROR To continue turn off then on

Description

A critical firmware error has occurred.

A fuser error has occurred.

51.XY ERROR To continue turn off then on A temporary printing error has occurred.


53.XY.ZZ CHECK RAM DIMM SLOT <X> To continue turn off then on

A problem exists with the device memory.

The DIMM that caused the error will not be used. The following are the values of X:

X = Device location

0 = Onboard memory

1 = Slot 1

54.XX ERROR To continue turn off then on A temporary printing error has occurred.

55.XX.YY DC CONTROLLER ERROR To continue turn off then on

The print engine is not communicating with the formatter.

Recommended action









You might need to reinstall or replace the specified DIMM.

Turn the device off, and then replace the

DIMM that caused the error. See

Install memory

.





If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/


Table 11-1


Control panel message Description


64 ERROR To continue turn off then on

68.X Permanent storage full


support/LJM3027mfp or www.hp.com/ support/LJM3035mfp .)


57.X ERROR To continue turn off then on A temporary printing error has occurred.










60.XX ERROR To continue turn off then on The tray specified by X is not lifting correctly. Follow the instructions in the onscreen dialog box.

62 NO SYSTEM To continue turn off then on

A problem exists with the device firmware.


A scan buffer error occurred.




The device NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue,

Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on.


Table 11-1



68.X Permanent storage write fail

68.X Storage error settings changed To continue touch OK

but some unexpected functions might occur if an error occurred in permanent storage.


The device NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.



One or more device settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.



69.X ERROR To continue turn off then on A temporary printing error occurred.

79.XXXX ERROR To continue turn off then on

A critical hardware error occurred.




8X.YYYY EIO ERROR To continue turn off then on

The EIO accessory card has encountered a critical error, as specified by YYYY.


Try the following actions to clear the message.

1.


2.

Turn the device off, reinstall the EIO accessory, and then turn the device on.

3.

Replace the EIO accessory.

8X.YYYY EMBEDDED JETDIRECT ERROR

To continue turn off then on

The embedded HP Jetdirect print server has encountered a critical error, as specified by

YYYY.




Table 11-1



Access denied menus locked

The control panel function that you are trying to use has been locked to prevent unauthorized access.

Contact the network administrator.

Select another tray or reconfigure the tray.

Action not currently available for Tray <X>

Tray size cannot be any size/any custom

A duplexed (2-sided) document was requested from a tray that is set to Any size or Any custom. Duplexing is not allowed from a tray configured to Any size or Any

custom.

Authentication Required

Authentication Required To Use This

Feature

Authentication has been enabled for this feature or destination. A username and password are required.

A user name and password are required.

Type the user name and password, or contact the network administrator.

Type the user name and password, or contact the network administrator.

Cannot duplex close rear bin

The device cannot print on both sides of the page if the rear output bin is open.

Close the rear output bin.

Check the glass and remove any paper To continue press Start

A digital send or copy job has been performed from the scanner glass, but the original document needs to be removed.

Remove the original document from the scanner glass, and then press Start .

Chosen personality not available To continue touch OK

A print job requested a language (personality) that is not available for this device. The job will not print and will be cleared from memory.

Print the job by using a printer driver for a different printer language, or add the requested language to the device (if possible). To see a list of available personalities, print a configuration page.

See

Use information pages .

Close front door

Digital send communication error

Document feeder cover open

Document feeder empty

Document feeder paper jam

The front door is open.

An error has occurred during a digital send task.

The document feeder (ADF) cover is open.

Close the front door.


The document feeder (ADF) does not contain paper.

Load paper in the document feeder (ADF) input tray.

Media is jammed in the document feeder

(ADF).

Close the document feeder (ADF) cover.


Follow the instructions in the onscreen dialog

box. See Clear jams from the input-tray areas

.

Document feeder pick error

E-mail Gateway did not accept the job because the attachment was too large.

The document feeder (ADF) experienced an error while picking media.

Make sure that your original contains no more than 50 pages. Follow the instructions in the onscreen dialog box.

The scanned documents have exceeded the size limit of the server.

Send the job again using a lower resolution, smaller file size setting, or fewer pages.

See

Use the embedded Web server to learn

how to reduce the size of the attachment.

Contact the network administrator to enable sending the scanned documents by using multiple e-mails.

E-mail Gateway did not respond. Job failed.

E-mail Gateway rejected the job because of the addressing information. Job failed.

A gateway has exceeded the time out value. Validate the SMTP IP address. See

Solve e-mail problems

.

One or more of the e-mail addresses is incorrect.

Send the job again with the correct addresses.


Table 11-1



Error executing Digital Send job. Job failed.

A digital send job has failed and cannot be delivered.

Folder list is full. To add a folder, you must first delete a folder.

The device limits the number of folders that can be established.

Front side optical system error

The scanner has experienced an error.

HP digital sending: delivery error

Install black cartridge

Insufficient memory to load fonts/data

<device> To continue touch OK

Jam in document feeder

Try to send the job again.

Delete an unused folder to add a new folder.

To temporarily clear the message so you can send a fax or send e-mail, touch Hide . If this message persists, contact an HP-authorized service or support provider. See the HP support flyer or go to www.hp.com/support/

LJM3027mfp or www.hp.com/support/

LJM3035mfp .

Send the job again.

A digital send job has failed and cannot be delivered.

The print cartridge has been removed or has been installed incorrectly.

Replace or reinstall the print cartridge correctly to continue printing.

The device does not have enough memory to load the data (for example, fonts or macros) from the location specified.

Touch OK to continue without this information. If the message persists, add more memory.

Media is jammed in the document feeder

(ADF).

Remove jammed media from the document feeder (ADF). Follow the instructions in the onscreen dialog box, or see


.

LDAP server is not responding. Contact administrator.

Load Tray 1: <type>, <size>

Manually feed: <type>, <size>

Network connection required for digital sending. Contact administrator.

Non HP supply installed Economode disabled

Novell Login Required

Order black cartridge

If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. See the HP support flyer, or go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .

The LDAP server has exceeded the time out value for an address request.

Verify the LDAP server address. See Solve e-mail problems

. Contact the network administrator.

The tray is empty or configured for a different size than the size requested.


The specified job requires manual feed from tray 1.

Load the requested media into tray 1.

To override the message, touch OK to use a type and size of media that is available in another tray.

A digital-sending feature has been configured, but a network connection is not detected.

Verify the network connection. See

Solve network printing problems . Contact the

network administrator.

A non-HP supply or a refilled HP supply has been installed.


Novell authentication has been enabled for this destination.

Enter Novell network credentials to access the copy and fax features.

The number of pages remaining for the print cartridge has reached the low threshold. The device was set to stop printing when a supply needs to be ordered.

Touch OK to continue printing until the print cartridge is out of toner.

To order a new print cartridge, see

Order parts, accessories, and supplies .


Table 11-1


Control panel message Description

Output bin <X> full

Password or name is incorrect. Please enter correct login.

PIN is incorrect. Please enter a 4-digit PIN. The PIN format is incorrect.

PIN is incorrect. Please re-enter PIN.

The PIN was typed incorrectly.

Please turn device off and install hard disk.

Replace black cartridge

The specified output bin is full, and printing cannot continue.

The user name or password was typed incorrectly.

The requested job requires a hard disk, but the device does not have a hard disk installed.

The print cartridge is out of toner.


Empty the bin to continue printing.

Retype the user name and password.

Type the 4-digit PIN.

Retype the PIN.

Turn the device off and install a hard disk.

NOTE

Depending on how the device is configured, this message might appear when it is time to order a new print cartridge. In this case, the message indicates that you can touch OK to continue printing.

Replace the print cartridge. (See

Change the print cartridge

.)

Sanitizing disk <X>% complete Do not power off

Scan failure Press Start to rescan

SMTP gateway not responding

The hard disk is being cleaned.


The scan was unsuccessful and the document needs to be rescanned.

If necessary, reposition the document to rescan it, and then press Start .

The SMTP gateway has exceeded a time out value.

Verify the e-mail server address. See Solve e-mail problems

. Contact the network administrator.

Verify the IP address. Contact the network administrator.

The digital sending service at <IP

Address> does not service this MFP.

Contact administrator.

The digital sending service must be upgraded to support this version of the

MFP firmware. Contact administrator.

The device cannot communicate with the specified IP address.

The digital sending service is not supported by the device firmware version that is currently installed.

The folder you have entered is not a valid folder.

The folder name was entered incorrectly, or the folder does not exist.

Tray XX Open or Empty

The tray indicated is either open or empty.

Check the firmware version. Contact the network administrator.

Re-enter the folder name correctly, or add the folder.

Load or close the tray. Printing can continue from another tray.

Unable to connect

Unable to copy

Unable to send

Unable to send fax. Please check fax configuration.

A network connection is not detected.

Verify the network connection. Contact the network administrator.

The device was unable to copy the document.


To temporarily hide this message in order to fax or send to e-mail, touch Hide .

A network connection is not detected.

The device is unable to send a fax job.

Verify the network connection. Contact the network administrator.



Table 11-1


Control panel message

Unable to send job

Unable to store job

Description

The device is unable to send a job.

The device is unable to store a job.


To temporarily hide this message in order to send e-mail, touch Hide . If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .)

To temporarily hide this message in order to fax or send to e-mail, touch Hide . If this message persists, contact an HP-authorized service or support provider. (See the

HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp .)

Retype the user name and password.

User name or password is incorrect.

Please re-enter.

The user name or password was typed incorrectly.

User name, job name, or PIN is missing.

One or more of the required items has not been selected or typed.

Select the correct user name and job name, and type the correct PIN.


Common causes of jams

The device is jammed.

1

Cause Solution

The media does not meet specifications.

The media is skewed.

Use only media that meets HP specifications. See Media considerations

.

Verify that the print cartridge is correctly installed.

A component is installed incorrectly.

You are using media that has already passed through a device or copier.

Do not use media that has been previously printed on or copied.

An input tray is loaded incorrectly.

Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray.

See Load media .

The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.

The media is binding or sticking together.

The media is removed before it settles into the output bin.

Remove the media, flex it, rotate it 180°, or flip it over. Reload the media into the input tray.

Reset the device. Wait until the page completely settles in the output bin before removing it.

During two-sided printing, you removed the paper before the second side of the document was printed.

The media is in poor condition.

The internal tray rollers are not picking up the media.

Reset the device and print the document again. Wait until the page completely settles in the output bin before removing it.

Replace the media.

If the media is heavier than 120 g/m 2 (32 lb), it might not be picked from the tray.

Replace the media.

The media has rough or jagged edges.

The media is perforated or embossed.

Perforated or embossed media does not separate easily. Feed single sheets from tray 1.

Device supply items have reached the end of their useful life.

Check the device control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See

Use information pages .

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.

1

Not all device packing material was removed.

Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the device.

If the device still continues to jam, contact HP Customer Support or your authorized HP service provider.

ENWW Common causes of jams 163

Jam locations

Use this illustration to locate media jams in the device. For instructions about clearing jams, see Clear jams

.

1

2

3 4

5

3

4

1

2

5

Automatic document feeder (ADF)

Print cartridge

Input trays

Duplex path (for two-sided printing)

Output bins


Jam recovery

The device has a jam-recovery feature that determines if the device will reprint jammed pages after the jam is cleared.

●

Auto instructs the device to automatically turn jam recovery on when sufficient device memory.

●

Off instructs the device not to attempt to reprint jammed pages. This setting helps conserve device memory.

●

On instructs the device to reprint any page that was involved in a paper jam after the jam has been cleared.

NOTE

During the recovery process, the device might reprint pages that were printed before the jam occurred. Be sure to remove any duplicated pages.

To improve print speed and increase memory resources, you might want to disable the jam recovery.

Turn off jam recovery

1.


2.

Touch Device Behavior .

3.

Touch Warning/Error Behavior .

4.

Touch Jam Recovery .

5.

Touch Off .

6.

Touch Save .

ENWW Jam recovery 165

Clear jams

When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device, it could cause additional jams.

Clear jams from the ADF

1.

Open the ADF cover.

2.

Lifting the green lever, rotate the pick mechanism until it stays open.

3.

Gently try to remove the page without tearing it. If you feel resistance, go to the next step.


ENWW

4.

Open the scanner lid and gently loosen the media by using both hands. When the media is free, gently pull it out in the direction shown.

5.

Close the scanner lid, and then lower the roller assembly.

6.

Close the ADF lid.

7.

If any media is visible in the output bin area, gently pull it out.

Clear jams 167

Clear jams from the input-tray areas

NOTE

To remove media from the tray 1 area, slowly pull the media out of the device. For all other trays, complete the following procedure.

1.

Slide the tray out of the device, and remove any damaged paper from the tray.

2.

If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the device.

If the paper is not visible, look in the front door area.

NOTE

Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the front door area.


ENWW

3.

Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.

4.

Open and close the front door, and then touch OK on the touchscreen to clear the jam message.

If a jam message persists, there is still media in the device. Look for media in other locations.

Clear jams from the print-cartridge area

1.

Open the front door and remove the print cartridge.

CAUTION

To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

Clear jams 169

2.

Open the plate, and then slowly pull the media out of the device. Be careful to not tear the media.

CAUTION

Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

3.

Replace the print cartridge, and then close the front door.


Clear jams from the output-bin areas

NOTE

If media is jammed in the top output area, but most of the media is still inside the device, it is best to remove it through the rear door.

1.

Open the rear output bin.


2.

Push down on the bin door to unclip the door stops, and then let the door drop open.

3.

Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.)

NOTE

If media is difficult to remove, try opening the front door and removing the print cartridge to release pressure on the media.

4.

Close the rear bin.

ENWW

5.

Open and close the front door to clear the jam message.


Clear jams 171

Clear jams from the duplexer

1.

Remove tray 2 from the device.

2.

Push the green button on the top right front of the tray 2 opening to access the duplex paper path.

3.

Reach in and pull out the jammed paper.

4.

Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged).


5.

Reinstall tray 2.

ENWW

Solve repeated jams

If jams occur frequently, try the following actions:

● Check all the jam locations. A piece of media might be stuck somewhere in the device.

●

Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded media size, and that the trays are not overfilled.

● Check that all trays and paper-handling accessories are completely inserted into the device. (If a tray is open during a print job, a jam might occur.)

●

Check that all covers and doors are closed. (If a cover or door is open during a print job, a jam might occur.)

● Try printing to a different output bin.

●

The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.

● If you are printing from tray 1, try feeding fewer sheets of media at a time.

●

If you are printing small sizes (such as index cards), make sure that the media is oriented correctly in the tray.

● Turn over the media stack in the tray. Also, try rotating the stack 180°.

●

Try rotating media to feed through the device from a different orientation.

● Check the media quality. Do not use damaged or irregular media.

●

Use only media that meets HP specifications. See


● Do not use media that has already been used in a device or copier. Do not print on both sides of envelopes, transparencies, vellum, or labels.

●

Do not use media with staples or media that has had the staple removed. Staples can damage the device and can void warranty.

● Make sure that the power supplied to the device is steady and meets device specifications. See

Specifications .

Clear jams 173

●

Clean the device. See

Clean the device

.

● Contact an HP-authorized service or support provider to perform routine device maintenance. See the support flyer that was included with the device, or see www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .


Clear stapler jams

To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m

2

or

20 lb) at a time.

1.

Open the stapler door.

NOTE

Opening the stapler door disables the stapler.

2.

Remove the staple cartridge from the device.

ENWW Clear stapler jams 175

3.

Clear any loose staples from the stapler and from the staple cartridge.

4.

Replace the staple cartridge.


5.

Close the stapler door.

6.

Insert media to test the stapler.

Repeat steps 1 through 6 if necessary.

ENWW Clear stapler jams 177

Solve print-quality problems

This section helps you define print-quality problems and what to do to correct them. Often print-quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page.

Print-quality problems associated with media

Some print-quality problems arise from the use of inappropriate media.

●

Use media that meets HP specifications. See


.

●

The surface of the media is too smooth. Use media that meets HP specifications. See Media considerations

.

●

The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream.

●

Some areas of the media reject toner. Use media from a different source or from an unopened ream.

●

The letterhead you are using is printed on rough media. Use a smoother, xerographic media. If this solves your problem, ask the supplier of your letterhead to use media that meets the specifications for this device. See


●

The media is excessively rough. Use a smoother, xerographic media.

●

The driver setting is incorrect. To change the media type setting, see Control print jobs .

●

The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media.

Print-quality problems associated with the environment

If the device is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See

Operating environment .

Print-quality problems associated with jams

Make sure that all sheets are cleared from the paper path. See

Clear jams .

● If the device recently jammed, print two to three pages to clean the device.

●

If the sheets do not pass through the fuser and cause image defects on subsequent documents, print three pages to clean the device. If the problem persists, print and process a cleaning page.

See

Clean the device

.

Image defect examples

Use the examples in this image-defect table to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to resolve the problem. These examples identify the most common print-quality problems. If you still have problems after trying the suggested remedies, contact HP Customer Support.


See Light print (partial page)

See Light print (entire page)

See Specks

See Dropouts

See Loose toner

See Curl or wave

See Specks

See Dropouts

See Dropouts

A

A a a

A

A

A a a a

B

B

B

B

B b b b b b

C c c c c

C

C

C

C c

See Lines

See Gray background See Toner smear

Dear Mr. Abhjerhjk,

The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.

Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh.

Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d

.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r

Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs.

Sincerely,

Mr. Scmehnjcj

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

See Repeating defects See Repeating image

See Misformed characters

See Page skew

See Wrinkles or creases

A a a a a

A

A

A

A a

B

B

B

B

B b b b b b

C c c c c

C

C

C

C c

See Vertical white lines See Tire tracks See White spots on black

ENWW

See Scattered lines .

See Blurred print

.

See Random image repetition (dark)

See Random image repetition (light)

Solve print-quality problems 179

NOTE

These examples depict letter-size media that has passed through the device.

Light print (partial page)

1.

Make sure that the print cartridge is fully installed.

2.

The toner level in the print cartridge might be low. Replace the print cartridge.

3.

The media might not meet HP specifications (for example, the media is too moist or too rough).

See


.

Light print (entire page)

1.

Make sure that the print cartridge is fully installed.

2.

Make sure that the Economode setting is turned off at the control panel and in the printer driver.

3.

Open the Aministration menu at the device control panel. Open the Print Quality menu and increase the Toner Density

setting. See Print Quality menu .

4.

Try using a different type of media.

5.

The print cartridge might be almost empty. Replace the print cartridge.

Specks


ENWW

Specks might appear on a page after a jam has been cleared.

1.

Print a few more pages to see if the problem corrects itself.

2.

Clean the inside of the device and run a cleaning page. See Clean the device .

3.


4.

Check the print cartridge for leaks. If the print cartridge is leaking, replace it.

Dropouts

1.

Make sure that the environmental specifications for the device are being met. See


2.

If the media is rough, and the toner easily rubs off, open the Administration menu at the device control panel. Open the Print Quality menu, select Fuser Modes , and then select the media type

you are using. See Print Quality menu

.

3.

Try using a smoother media.

Lines

A

A

A

A a a

B

B

B

B

A a a a B b b b b b

C c c c c

C

C

C

C c

1.


2.


3.

Replace the print cartridge.


Gray background

1.

Do not use media that has already been run through the device.

2.


3.


4.

Turn over the stack in the tray. Also, try rotating the stack 180°.

5.

Open the Administration menu at the device control panel. On the Print Quality menu, increase the Toner Density

setting. See Print Quality menu .

6.


Operating environment

.

7.


Toner smear

1.


2.


3.



.

4.


5.


Also see Loose toner .


Loose toner

Loose toner, in this context, is defined as toner that can be rubbed off the page.

1.

If media is heavy or rough, open the Administration menu at the device control panel. On the Print

Quality submenu, select Fuser Modes , and then select the media type you are using.

2.

If you have observed a rougher texture on one side of your media, try printing on the smoother side.

3.



4.

Make sure that type and quality of the media you are using meet HP specifications. See Media considerations

.

Repeating defects

ENWW

1.


2.

If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartridge might need to be replaced.

3.

Clean the inside of the device and run a cleaning page. See Clean the device .)

Also see

Repeating image .

Repeating image

Dear Mr. Abhjerhjk,

The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.

Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh.

Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d

.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r

Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs.

Sincerely,

Mr. Scmehnjcj


This type of defect might occur when using preprinted forms or a large quantity of narrow media.

1.


2.

Make sure that type and quality of the media you are using meet HP specifications. See


.

3.

If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartridge might need to be replaced.

Misformed characters

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

1.


2.



.

Page skew

1.


2.

Verify that no torn pieces of media are inside the device.

3.

Make sure that media is loaded correctly and that all adjustments have been made. See Load media

. Make sure that the guides in the tray are not too tight or too loose against the media.

4.


5.

Make sure that the type and quality of the media you are using meet HP specifications. See Media considerations

.

6.

Make sure that the environmental specifications for the device are being met. (See Operating environment

.)

7.

Perform a tray alignment by opening the Administration menu at the device control panel. On the Print Quality submenu, touch Set Registration . Choose a tray under Source and then run a test

page. For more information, see Print Quality menu

.


Curl or wave

1.


2.

Make sure that the type and quality of the media you are using meet HP specifications. (See Media considerations

.)

3.

Make sure that the environmental specifications for the device are being met. (See Operating environment .)

4.

Try printing to a different output bin.

5.

If media is lightweight and smooth, open the Administration menu at the device control panel. On the Print Quality submenu, touch Fuser Modes , and then select the media type you are using.

Change the setting to Low , which helps reduce the heat in the fusing process.

Wrinkles or creases

ENWW

1.


2.



3.


4.

Make sure that media is loaded correctly and all adjustments have been made. See Load media

.

5.


.

6.

If envelopes are creasing, try storing envelopes so that they lie flat.

If the above actions do not improve wrinkles or creases, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser Modes , and then select the media type you are using. Change the setting to Low , which helps reduce the heat in the fusing process.


Vertical white lines

1.


2.


.

3.


Tire tracks

A a a a a

A

A

A

A a

B

B

B

B

B b b b b b

C c c c c

C

C

C

C c

This defect typically occurs when the print cartridge has far exceeded its rated life. For example, if you are printing a very large quantity of pages with very little toner coverage.

1.


2.

Reduce the number of pages that you print with very low toner coverage.

White spots on black

1.


2.


.

3.



.

4.



Scattered lines

1.


.

2.



3.


4.

Open the Administration menu at the device control panel. Open the Print Quality submenu and change the Toner Density setting. See


5.

Open the Administration menu at the device control panel. On the Print Quality submenu, open

Optimize and set Line Detail=On .

Blurred print

ENWW

1.


.

2.



3.


4.

Do not use media that already has been run through the device.

5.

Decrease the toner density. Open the Administration menu at the device control panel. Open the Print Quality submenu and change the Toner Density

setting. See Print Quality menu

.

6.

Open the Administration menu at the device control panel. On the Print Quality submenu, open

Optimize and set High Transfer=On . See



Random image repetition

If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.)

● Change the tone (darkness) of the field that the repeated image appears in.

●

Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.

● From your software program, rotate the whole page 180° to print the lighter image first.

●

If the defect occurs later in a print job, turn the device off for 10 minutes, and then turn it on to restart the print job.


Solve network printing problems

NOTE

HP recommends using the device CD to install and set up the device on a network.

●

Print a configuration page (see Use information pages

). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status.

●

See the HP Jetdirect Embedded Print Server Administrator's Guide on the device CD for help and for more information about the Jetdirect configuration page. To open the guide, run the CD, click

Printer Documentation, click HP Jetdirect Guide, and then click Troubleshooting the

HP Jetdirect Print Server.

● Try printing the job from another computer.

●

To verify that a device works with a computer, use a USB cable to connect it directly to a computer, and then reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network might exist.

● Contact a network administrator for assistance.

ENWW Solve network printing problems 189

Solve copy problems

Prevent copy problems

The following are a few simple steps you can take to improve copy quality:

●

Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF).

●

Use quality originals.

●

Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images

and problems with the OCR program. See Load media

for instructions.

●

Use or make a carrier sheet to protect your originals.

NOTE

Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact

HP Customer Care. See

HP Customer Care

or the flyer that came in the device box.

Image problems

Problem

Images are missing or faded.

Cause

The print-cartridge toner-level might be low.

The original might be of poor quality.

The original might have a colored background.

Vertical white or faded stripes appear on the copy.

The media might not meet

HP specifications.


Solution

Replace the print cartridge. See

Change the print cartridge .

If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the darkness. If possible, find an original document in better condition.

Touch Copy , and then touch Image

Adjustment.

Adjust the Background

Cleanup slider to the right to decrease the background.

Use media that meets HP specifications.

See



Change the print cartridge .


ENWW

Problem

Unwanted lines appear on the copy.

A

A

A

A

A a a a a a

B

B

B

B

B b b b b b C c c c c

C

C

C

C c

Black dots or streaks appear on the copy.

Copies are too light or dark.

Text is unclear.

Cause Solution

Tray 1 or tray 2 might not be installed correctly.

Verify that the tray is in place.

The flatbed scanner or the ADF glass might be dirty.

Clean the flatbed scanner or the ADF

glass. See Clean the device .

The photosensitive drum inside the print cartridge might have been scratched.

Install a new HP print cartridge. See


.

Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner.

Clean the device. See Clean the device .

The darkness setting needs to be adjusted.

The sharpness setting needs to be adjusted.

The image should be optimized for text.

Touch Copy , and then touch Image

Adjustment.

Adjust the Darkness slider to lighten or darken the image.

To adjust the sharpness, touch Copy , and then touch Image Adjustment.

Adjust the Sharpness slider to the right to increase the sharpness.

To optimize the image for text, touch

Copy and then touch Optimize Text/

Picture . Select Text .

Media-handling problems

Problem

Poor print quality or toner adhesion

Dropouts, jamming, or curl

Excessive curl

Jamming, damage to device

Cause Solution

The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.

The paper varies from side-to-side.

The paper has cutouts or perforations.

Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.

The paper has been stored incorrectly.

Store paper flat in its moisture-proof wrapping.

Turn the paper over.

The paper has variability from one side to the other.

The paper is too moist, has the wrong grain direction, or is of short-grain construction

Open the rear output bin, or use longgrain paper.


Use paper that is free of cutouts or perforations.

Solve copy problems 191

Problem Cause Solution

Problems with feeding

Print is crooked or misaligned on the page.

The paper has ragged edges.

Use high-quality paper that is made for laser printers.

The paper varies from side-to-side.


The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.

● Try another kind of paper, between

100 and 250 Sheffield, 4 to 6% moisture content.

●

Use long-grain paper.

The media guides might be incorrectly adjusted.

Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.

The scanner might require a calibration.

Perform a tray alignment, and then calibrate the scanner.

● Perform a tray alignment by opening the Administration menu at the device control panel. On the

Print Quality submenu, touch Set

Registration . Choose a tray under

Source and then run a test page.

For more information, see

Print

Quality menu .

●

See

Calibrate the scanner for

information about calibrating the scanner.

More than one sheet feeds at one time.

The device does not pull media from a media tray.

The media tray might be overloaded.

The media might be wrinkled, folded, or damaged.

The device might be in manual feed mode.

Remove some of the media from the tray.

See

Load media .

Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.

● If Manual Feed appears on the control-panel display, press OK to print the job.

The pickup roller might be dirty or damaged.

The paper-length adjustment control in the tray is set at a length that is greater than the media size.

●

Verify that the device is not in manual feed mode, and then print your job again.

Contact HP Customer Care. See

HP Customer Care


Adjust the paper-length adjustment control to the correct length.


Performance problems

Problem

No copy came out.

Copies are blank.

The wrong original was copied.

Copies are reduced in size.

Cause

The input tray might be empty.

The original might have been loaded incorrectly.

The sealing tape might not have been removed from the print cartridge.

The original might have been loaded incorrectly.

The media might not meet

HP specifications.


The ADF might be loaded.

The device software settings might be set to reduce the scanned image.

Solution

Load media in the device. See Load media for more information.

Load the original correctly in the ADF or

flatbed scanner. See Load media .

Remove the print cartridge from the device, pull out the sealing tape, and then reinstall the print cartridge.

Load the original correctly in the ADF or

flatbed scanner. See Load media .

Use media that meets HP specifications.

See Media considerations .



.

Make sure that the ADF is empty.

See the device software Help for more information about changing the settings.

ENWW Solve copy problems 193

Solve fax problems

NOTE

For more information about solving fax problems, see the HP LaserJet Analog Fax

Accessory 300 User Guide.

Solve sending problems

Faxes quit during sending.

Cause Solution

The fax machine to which you are sending might be malfunctioning.

Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine.

Your telephone line might not be working, or the line might be experiencing interference.

Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working.

Try using a lower baud rate by adjusting the Maximum Baud

Rate setting in the Administration menu. See Initial Setup menu .

The device fax is receiving faxes but is not sending them.

Cause Solution

If the device is on a PBX system, the PBX system might be generating a dial tone that the fax cannot detect.

There might be a poor telephone connection.

The fax machine to which you are sending might be malfunctioning.

Your telephone line might not be working.

Disable the detect dial tone setting. See the fax guide for information about changing the setting.

Resend the fax later.

Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine.


Outgoing fax calls keep dialing.

Cause Solution

The fax automatically redials a fax number if either the Redial on Busy feature or the Redial on No Answer feature is enabled.

Disable the Redial on Busy and Redial on No Answer features.

See the fax guide for information about changing the settings.


ENWW

Faxes you send are not arriving at the receiving fax machine.

Cause Solution

The receiving fax machine might be turned off or might have an error condition, such as being out of paper.

Call the recipient to make sure that the fax machine is turned on and ready to receive faxes.

A fax might be stored in memory because it is waiting to redial a busy number, or there are other jobs ahead of it waiting to be sent.

If a fax job is in memory for either of these reasons, an entry for the job appears in the fax log. Print the fax activity log (see the fax guide), and check the Result column for jobs with a

Pending designation.

NOTE

If the fax is sending very slowly, see "Faxes are transmitting or being received very

slowly" in Initial Setup menu

.

Solve receiving problems

Incoming fax calls are not being answered by the fax (no fax detected).

Cause Solution

The rings-to-answer setting might not be set correctly.

The telephone cord might not be connected properly, or the telephone cord is not working.

Check the rings-to-answer setting. See the fax guide for information about changing the setting.

Check the installation. Make sure you are using the telephone cord that came with the device.

The telephone line might not be working.


A voice-messaging service might be interfering with the ability to answer calls.

Do one of the following:

●

Discontinue the messaging service.

● Get a telephone line dedicated to fax calls.

●

Decrease the rings-to-answer setting for the fax to a number less than the rings-to-answer for the voice mail.

See the fax guide for information about changing the setting.

Faxes are transmitting or being received very slowly.

Cause Solution

You might be sending or receiving a very complex fax, such as one with many graphics.

Complex faxes take longer to be sent or received.

The receiving fax machine might have a slow modem speed.

The device fax only sends the fax at the fastest modem speed the receiving fax machine can use.

Solve fax problems 195

Faxes are transmitting or being received very slowly.

Cause Solution

The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time.

If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax. If you are sending, decrease the resolution or change the Page Content mode setting. See the fax guide for information about changing the settings.

A poor telephone-line connection is forcing the device fax and the sending or receiving fax machine to slow down the transmission to adjust for errors.

Cancel and resend the fax. Have the telephone company check the telephone line.

Faxes are not printing at the device.

Cause Solution

There is no media in the input trays.

The Schedule Printing of Faxes mode is enabled. Faxes will not print until it is disabled

The device toner level is low, or it has run out of toner.

The device stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and are printed after the toner has been replaced.

Load media. Any faxes received while the input trays are empty are stored and will print after the trays have been refilled.

Disable the Schedule Printing of Faxes mode. See the fax guide for information about changing the setting.



Solve e-mail problems

If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the

SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current

SMTP and LDAP gateway addresses. See

Use information pages . Use the following procedures to

check if the SMTP and LDAP gateway addresses are valid.

Validate the SMTP gateway address

NOTE

This procedure is for Windows operating systems.

1.

Open an MS-DOS command prompt: click Start, click Run, and then type cmd

.

2.

Type telnet

followed by the SMTP gateway address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123 25

where

"123.123.123.123" represents the SMTP gateway address.

3.

Press Enter . If the SMTP gateway address is not valid, the response contains the message

Could not open connection to the host on port 25: Connect Failed.

4.

If the SMTP gateway address is not valid, contact the network administrator.

Validate the LDAP gateway address

NOTE

This procedure is for Windows operating systems.

1.

Open Windows Explorer. In the address bar, type

LDAP://

immediately followed by the LDAP gateway address. For example, type

LDAP://12.12.12.12

where "12.12.12.12" represents the

LDAP gateway address.

2.

Press Enter . If the LDAP gateway address is valid, the Find People dialog box opens.

3.

If the LDAP gateway address is not valid, contact the network administrator.

ENWW Solve e-mail problems 197

Solve common Windows problems

Error message:

"General Protection FaultException OE"

"Spool32"

"Illegal Operation"

Cause Solution

Close all software programs, restart Windows, and try again.

Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program.

Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined.

See the Microsoft Windows documentation that came with the computer for more information about Windows error messages.


Solve common Macintosh problems

In addition to the problems that are listed in

Solve general device problems

, this section lists problems that can occur when using Mac OS X.

NOTE

Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser.

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause Solution

The device software might not have been installed or was installed incorrectly.

The Postscript Printer Description (PPD) file is corrupt.

Make sure that the PPD is in the following hard drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

Delete the PPD file from the following hard drive folder:

Library/

Printers/PPDs/Contents/Resources/<lang>.lproj

, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The device name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup

Utility.

Cause

The device might not be ready.

Solution

The wrong connection type might be selected.

The wrong device name, IP address, or Rendezvous host name is being used.

The interface cable might be defective or of poor quality.

Make sure that the cables are connected correctly, the device is on, and the Ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer, or use a different port.

Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the device and the computer.

Check the device name, IP address, or Rendezvous host name by

printing a configuration page. See Use information pages . Verify that

the name, IP address, or Rendezvous host name on the configuration page matches the device name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility.

Replace the interface cable. Make sure to use a high-quality cable.

The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.

Cause Solution


The device software might not have been installed or was installed incorrectly.


Ethernet hub, try connecting directly to the computer or use a different port.

Make sure that the PPD file is in the following hard drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where “<lang>” represents the two-letter language

ENWW Solve common Macintosh problems 199

The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.

Cause

The PPD file is corrupt.


The interface cable might be defective or of poor quality.

Solution

code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

Delete the PPD file from the following hard drive folder:

Library/

Printers/PPDs/Contents/Resources/<lang>.lproj

, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.


Ethernet hub, try connecting directly to the computer or use a different port.

Replace the interface cable. Make sure to use a high-quality cable.

A print job was not sent to the device that you wanted.

Cause Solution

The print queue might be stopped.

Restart the print queue. Open Print Monitor and select Start Jobs.

The wrong device name or IP address is being used. Another device with the same or similar name, IP address, or Rendezvous host name might have received your print job.

Check the device name, IP address, or Rendezvous host name by

printing a configuration page See Use information pages

. Verify that the device name, IP address, or Rendezvous host name on the configuration page matches the device name, IP address, or

Rendezvous host name in the Print Center or Printer Setup Utility.

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause

This problem occurs with some programs.

Solution

●

Try downloading the fonts that are contained in the EPS file to the device before printing.

● Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause

This error occurs when the software for USB printers is not installed.

Solution

When adding a third-party USB card, you might need the Apple USB

Adapter Card Support software. The most current version of this software is available from the Apple Web site.


When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

● Check that your Macintosh supports USB.

●

Verify that your Macintosh operating system is Mac OS X version 10.2.8 or later.

● Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

● Check that the device is turned on.

●

Verify that the USB cable is connected correctly.

● Check that you are using the appropriate Hi-Speed USB 2.0

cable.

●

Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE

The iMac keyboard is a nonpowered USB hub.

Solve Linux problems

For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/ .

ENWW Solve Linux problems 201

Solve PostScript problems

The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems.

NOTE

To receive a printed or screen message when PS errors occur, open the Print

Options dialog box and click the selection next to the PS Errors section that you want.

General problems

The job prints in Courier (the default typeface) instead of the typeface that you requested.

Cause Solution

The requested typeface is not downloaded.

Download the font that you want and send the print job again.

Verify the font type and location. Download the font to the device if applicable. See the software documentation for more information.

A legal page prints with clipped margins.

Cause

The print job was too complex.

Solution

You might need to print your job at 600 dpi, reduce the complexity of the page, or install more memory.

A PS error page prints.

Cause

The print job might not be a PS job.

Solution

Make sure that the print job is a PS job. See whether the software program expected a setup or PS header file to be sent to the device.


A Supplies and accessories

This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer.

●

Order parts, accessories, and supplies

●

Part numbers

ENWW 203

Order parts, accessories, and supplies

Several methods are available for ordering parts, supplies, and accessories:

●

Order directly from HP

●

Order through service or support providers

●

Order directly through the embedded Web server (for printers that are connected to a network)

●

Order directly through the HP Easy Printer Care software

Order directly from HP

You can obtain the following items directly from HP:

●

Replacement parts: To order replacement parts in the U.S., go to http://www.hp.com/go/ hpparts . Outside the United States, order parts by contacting your local authorized HP service center.

●

Supplies and accessories: To order supplies in the U.S., go to http://www.hp.com/go/ljsupplies .

To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html

. To order accessories, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .

Order through service or support providers

To order a part or accessory, contact an HP-authorized service or support provider.

Order directly through the embedded Web server (for printers that are connected to a network)

Use the following steps to order printing supplies directly through the embedded Web server.

1.

In the Web browser on the computer, type the IP address or host name of the device. The status window opens.

2.

In the Other links area, double-click Order Supplies. This provides a URL for a site from which you can purchase consumables.

3.

Select the part numbers that you want to order, and follow the instructions on the screen.

Order directly through the HP Easy Printer Care software

HP Easy Printer Care software is a printer management tool designed to make printer configuration, monitoring, supplies ordering, troubleshooting, and updating as simple and efficient as possible. For more information about HP Easy Printer Care software, go to http://www.hp.com/go/easyprintercare .

204 Appendix A Supplies and accessories ENWW

Part numbers

The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer.

Paper-handling accessories

Item

Optional 500-sheet tray and feeder unit

(tray 3)

Description Part number

Optional tray to increase paper capacity.

Holds Letter, A4, Legal, A5, B5 (JIS),

Executive, and 8.5 x 13 paper sizes.

Q7817A

Print cartridge

Item

HP LaserJet print cartridge

Memory

Description

6,500-page cartridge

13,000-page cartridge

Item Description

100-pin 133MHz DDR DIMM 64 MB

Boosts the ability of the printer to handle large or complex print jobs.

128 MB

256 MB

512 MB

Part number

Q7551A

Q7551X

Part number

Q7715A

Q7718A

Q7719A

Q7720A

Cables and interfaces

Item

Enhanced I/O (EIO) cards

HP Jetdirect print server multi-protocol

EIO network cards:

USB cable

Description

HP Jetdirect 620n Fast Ethernet

(10/100Base-TX) print server

HP Jetdirect 625n Gigabit Ethernet

(10/100Base-TX) print server

HP Jetdirect 680n 802.11b wireless internal print server

HP bt1300 Bluetooth wireless printer adapter

HP Jetdirect 635n IPv6/IPsec print server

2-meter A to B cable

Part number

J7934A

J7960A

J6058A

J6072A

J7961A

C6518A

ENWW Part numbers 205

Stapler accessories

Item

Staple cassette

Description

Cassette that contains 1,500 unformed staples

Part number

Q7432A

Print media

For more information about media supplies, go to www.hp.com/go/ljsupplies .

Item Description Part number

HP Soft Gloss laser paper

For use with HP LaserJet printers. This is coated paper, good for business documents with high impact, such as brochures, sales material, and documents with graphics and photographic images.

Letter (220 x 280 mm), 50 sheets/box

A4 (210 x 297 mm), 50 sheets/box

C4179A/Asia-Pacific countries/regions

C4179B/Asia-Pacific countries/regions and Europe

Specifications: 32 lb (120 g/m 2 ).

HP LaserJet tough paper Letter (8.5 x 11 in), 50 sheets to a carton Q1298A/North America

For use with HP LaserJet printers. This satin-finish paper is waterproof and tearproof, yet doesn't compromise on print quality or performance. Use it for signs, maps, menus, and other business applications.

A4 (210 x 297 mm), 50 sheets to a carton Q1298B/Asia-Pacific countries/regions and Europe

HP Premium Choice LaserJet paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton

HPU1132/North America

HP's brightest LaserJet paper. Expect spectacular color and crisp black from this paper that is extra smooth and brilliantly white. This is ideal for presentations, business plans, external correspondence and other high-value documents

Letter (8.5 x 11 in), 250 sheets/ream, 6ream carton

A4 (210 x 297 mm), 5-ream carton

A4 (210 x 297 mm), 250 sheet/ream, 5ream carton

HPU1732 North America

Q2397A/Asia-Pacific countries/regions

CHP412/Europe

Specifications: 98 bright, 32 lb. (75 g/ m 2 ).

A4 (210 x 297 mm), 500 sheet/ream, 5ream carton

CHP410/Europe

A4 (210 x 297 mm), 160 g/m

2

, 500 sheet/ ream, 5-ream carton

CHP413/Europe

HP LaserJet paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton

HPJ1124/North America

For use with HP LaserJet printers. This is good for letterhead, high-value memos, legal documents, direct mail, and correspondence.

Legal (8.5 x 14 in), 500 sheets/ream, 10ream carton

HPJ1424/North America

Specifications: 96 bright, 24 lb (90 g/m 2 ).

Letter (220 x 280 mm), 500 sheets/ream,

5-ream carton


A4 (210 x 297 mm), 500 sheets/ream, 5ream carton


A4 (210 x 297 mm), 500 sheets/ream CHP310/Europe


ENWW


HP Printing paper

For use with HP LaserJet and inkjet printers. This has been created especially for small and home offices. It is heavier and brighter than copier paper.


Specifications: 92 bright, 22 lb.


HPP1122/North America and Mexico

HPP113R/North America


CHP210/Europe


CHP213/Europe

HP Multipurpose paper

For use with all office equipment-laser and inkjet printers, copiers, and fax machines. This has been created for businesses that want one paper for all their office needs. It is brighter and smoother than other office papers.




HPM1120/North America

HPM115R/North America

HP25011/North America


HPM113H/North America

HPM1420/North America

Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton


HP Office paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton

HPC8511/North America and Mexico

For use with all office equipment-laser and inkjet printers, copiers, and fax machines. This is good for high-volume printing.


HPC3HP/North America



HPC8514/North America

Letter (8.5 x 11 in), Quick Pack; 2,500sheet carton

HP2500S/North America and Mexico

Letter (8.5 x 11 in), Quick Pack 3-hole;

2,500-sheet carton

HP2500P/North America

Letter (220 x 280 mm), 500 sheets/ream,

5-ream carton





CHP110/Europe

A4 (210 x 297 mm), Quick Pack;

2500 sheets/ream, 5-ream carton

CHP113/Europe

Part numbers 207


HP Office recycled paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton

HPE1120/North America

For use with all office equipment-laser and inkjet printers, copiers, and fax machines. This is good for high-volume printing.


HPE113H/North America

Satisfies U.S. Executive Order 13101 for environmentally preferable products.


HPE1420/North America

Specifications: 84 bright, 20 lb, 30% post-consumer content.

HP LaserJet transparencies Letter (8.5 x 11 in), 50 sheets to a carton 92296T/North America, Asia-Pacific countries/regions, and Europe

For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested to work with monochrome

HP LaserJet printers.

A4 (210 x 297 mm), 50 sheets to a carton 922296U/Asia-Pacific countries/regions and Europe

Specifications: 4.3-mil thickness.


B Service and support

Hewlett-Packard limited warranty statement

HP PRODUCT

HP LaserJet M3027, M3027x, M3035, and M3035xs

DURATION OF LIMITED WARRANTY

One-year on-site warranty

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.

Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If

HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER

WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP

SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,

SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/ region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR

SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS

SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL

ENWW Hewlett-Packard limited warranty statement 209

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR

OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY

STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Customer self repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for

Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

Print cartridge limited warranty statement

This HP product is warranted to be free from defects in materials and workmanship.

This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the device product or (c) exhibit wear from ordinary use.

To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO

OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR

IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE

LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR

DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

210 Appendix B Service and support ENWW

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT

LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO

THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

ENWW Print cartridge limited warranty statement 211

HP Customer Care

Online Services

For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .

Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server.

HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com

.

Telephone support

HP provides free telephone support during the warranty period. For the telephone number for your country/region, see the flyer that shipped with the device, or visit www.hp.com/support/ . Before calling

HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.

Software utilities, drivers, and electronic information

www.hp.com/go/LJM3027mfp_software or www.hp.com/go/LJM3035mfp_software

The Web page for the drivers is in English, but you can download the drivers themselves in several languages.

HP direct ordering for accessories or supplies

●

United States: www.hp.com/sbso/product/supplies .

●

Canada: www.hp.ca/catalog/supplies

●

Europe: www.hp.com/supplies

●

Asia-Pacific: www.hp.com/paper/

To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S. and

Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP service information

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

Outside the United States and Canada, call the customer support number for your country/region. See the flyer that shipped in the box with the device.

HP service agreements

Call 1-800-HPINVENT (1-800-474-6836 (U.S.)) or 1-800-268-1221 (Canada). Or, go to the HP

SupportPack and Carepaq TM Services Web site at www.hpexpress-services.com/10467a .

For extended service, call 1-800-446-0522.


HP Easy Printer Care software

To check the device status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care software. You must have performed a full software installation in order to use the HP Easy Printer Care software. See


.

HP support and information for Macintosh computers

Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.

Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.

ENWW HP Customer Care 213

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs.

Maintenance agreements are not part of the standard warranty. Support services may vary by area.

Check with your local HP dealer to determine the services available to you.

On-site service agreements

To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.

Next-day on-site service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most onsite agreements (for additional charges).

Weekly (volume) on-site service

This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including devices, plotters, computers, and disk drives.

Repacking the device

If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps below to repack the device before shipping it.

CAUTION

Shipping damage as a result of inadequate packing is the customer’s responsibility.

1.

Remove and retain any DIMMs cards that you have purchased and installed in the device. Do not remove the DIMM that came with the device.

CAUTION

Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the device. To remove the DIMMs, see

Install memory .

2.

Remove and retain the print cartridge.

CAUTION

It is extremely important to remove the print cartridge before shipping the device. A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner.

To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light.

3.

Remove and retain the power cable, interface cable, and optional accessories.

4.

If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly.

5.

In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.


Extended warranty

HP Support provides coverage for the HP hardware product and all HP-supplied internal components.

The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.

ENWW HP maintenance agreements 215


C Specifications

●

Physical specifications

●

Electrical specifications

●

Acoustic emissions

●


ENWW 217

Physical specifications

Table C-1

Printer dimensions

Printer model

HP LaserJet M3027, M3027x, and

M3035 MFPs

1

HP LaserJet M3035xs MFP

With print cartridge

Height

530 mm (20.9 in)

670 mm (26.4 in)

Depth

400 mm (15.7 in)

Width Weight

1

464 mm (19.3 in) 27.6 kg (60.6 lb)

33.4 kg (73.5 lb)

Table C-2

Printer dimensions with all doors and trays fully opened

Printer model Height

HP LaserJet M3027, M3027x, and M3035 MFPs 870 mm (34.3 in)

HP LaserJet M3035xs MFP 1,010 mm (39.8 in)

Depth

978 mm (38.4 in)

Width

464 mm (19.3 in)

Electrical specifications

WARNING!

Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. This can damage the device and void the product warranty.

Table C-3

Power requirements

Specification

Power requirements

Rated current

110-volt models

100 to 127 volts (± 10%)

50/60 Hz (± 2 Hz)

7.5 Amps

220-volt models

220 to 240 volts (± 10%)

50/60 Hz (± 2 Hz)

4.0 Amps

Table C-4

Power consumption (average, in watts)

1

Printer model Printing

2

Ready

3

,

4

Sleep

5

Off

HP LaserJet M3027

HP LaserJet M3027x

560 W

560 W

6

6

35 W

35 W

23.6 W

23.6 W

0.2 W

0.2 W

HP LaserJet M3035 590 W

6

34.5 W 24 W 0.2 W

1

2

3

4

5

6

HP LaserJet M3035xs 610 W

6

34.5 W 24 W 0.2 W

Values subject to change. See www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp for current information.

Power numbers are the highest values measured using all standard voltages.

Default time from Ready mode to Sleep = 30 minutes.

Heat dissipation for HP LaserJet M3027 models in Ready mode = 119.5 BTU/hour. Heat dissipation for HP LaserJet M3035 models in Ready mode = 117.5 BTU/hour.

Recovery time from Sleep to start of printing = less than 8.5 seconds.

Print speed is 27 or 35 ppm.

218 Appendix C Specifications ENWW

Acoustic emissions

Table C-5

Sound power and pressure level

1 , 2

Sound power level Declared per ISO 9296

Printing

3

Ready

Sound pressure level

L

WAd

= 6.5 Bels (A) [65 dB(A)]

Essentially Inaudible

Declared per ISO 9296

Printing

3

L pAm

=56 dB (A)

1

2

3

Ready Essentially Inaudible

Values subject to change. See www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp for current information.

Configuration tested: base printer, simplex printing with A4 paper size.

Print speed is 27 or 35 ppm.

Operating environment

Table C-6

Necessary conditions

Environmental condition Printing

Temperature (printer and print cartridge) 15° to 32.5°C (59° to 89°F)

Relative humidity 10% to 80%

Storage/standby

0° to 40°C (32° to 104°F)

0% to 95%

ENWW Acoustic emissions 219

220 Appendix C Specifications ENWW

D Regulatory information

This section contains the following regulatory information:

●

FCC regulations

●

Environmental product stewardship program

●

Telecom statement

●

Declaration of conformity

●

Safety statements

ENWW 221

FCC regulations

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.

NOTE

Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.

222 Appendix D Regulatory information ENWW

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production

This product generates no appreciable ozone gas (O

3

).

Power consumption

Power usage drops significantly while in Ready and Sleep modes, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for ENERGY

STAR® (Version 3.0), which is a voluntary program to encourage the development of energy-efficient office products.

ENWW

ENERGY STAR® and the ENERGY STAR mark are U.S. registered marks. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency. For more information, see www.energystar.gov

.

Toner consumption

Economode uses significantly less toner, which might extend the life of the print cartridge.

Paper use

This product’s manual/optional automatic duplex feature (two-sided printing, see Print on both sides of the paper

(Windows) or

Printing on both sides of the paper (Mac)) and N-up printing (multiple pages

printed on one page) capability can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.

HP LaserJet print supplies

It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet

Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes. We ensure your returned HP LaserJet print cartridges are recycled properly, processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to

Environmental product stewardship program 223

you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the

HP Planet Partners program. Thank you for being environmentally responsible!

In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take back program is available in more than 35 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.

HP print supplies returns and recycling program information

Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004, HP Planet

Partners for LaserJet Supplies was available in 85% of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most

HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: www.hp.com/recycle .

Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned.

More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet

Partners supplies recycling program. This record number represents 26 million pounds of print cartridge materials diverted from landfills. Worldwide, in 2004, HP recycled an average of 59% of the print cartridge by weight consisting primarily of plastic and metals. Plastics and metals are used to make new products such as HP products, plastic trays, and spools. The remaining materials are disposed of in an environmentally responsible manner.

●

U.S. returns. For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call 1-800-340-2445 or visit the HP Web site at www.hp.com/recycle .

●

Non-U.S. returns. Non-U.S. customers should visit the www.hp.com/recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program.

Paper

This product is capable of using recycled papers when the paper meets the guidelines outlined in the

HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002.

Material restrictions

This HP product contains mercury in the fluorescent lamp of the scanner and/or control panel liquid crystal display that may require special handling at end-of-life.

This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following:

HP LaserJet M3027/M3035 device

Type

Weight

Carbon monofluoride lithium battery BR1632

(1.5 g)


HP LaserJet M3027/M3035 device

Location

User-removable

On formatter board

No

For recycling information, you can go to www.hp.com/recycle , or contact your local authorities or the

Electronics Industries Alliance: www.eiae.org

.

Disposal of waste equipment by users in private households in the

European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

ENWW

Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety .

For more information

To obtain information about these environmental topics:

●

Product environmental profile sheet for this and many related HP products

● HP’s commitment to the environment

Environmental product stewardship program 225

●

HP’s environmental management system

● HP’s end-of-life product return and recycling program

●

Material Safety Data Sheets

Visit www.hp.com/go/environment or www.hp.com/hpinfo/community/environment/productinfo/safety .


Telecom statement

The HP LaserJet M3027x and HP LaserJet M3035xs models have the HP LaserJet Analog Fax

Accessory 300 already installed to provide communication to the public switch telephone network

(PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device.

ENWW Telecom statement 227

Declaration of conformity

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:

Manufacturer's Address:

Hewlett-Packard Company

11311 Chinden Boulevard,

Boise, Idaho 83714-1021, USA

declares, that the product

Product Name:

Accessories 5) :

HP LaserJet M3027 / M3035 Series

Q7817A – Optional 1x500 Sheet Tray

BOISB-0308-00 – Fax module

Regulatory Model Number 3) :

Product Options:

Print Cartridge:

BOISB-0406-01

ALL

Q7551A, Q7551X

conforms to the following Product Specifications:

Safety:

EMC:

IEC 60950-1:2001 / EN60950-1: 2001 +A11

IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)

GB4943-2001

CISPR 22:1993 +A1 +A2 / EN 55022:1994 +A1 +A2 - Class A 1,4)

EN 61000-3-2:2000

EN 61000-3-3:1995 +A1

EN 55024:1998 +A1 +A2

FCC Title 47 CFR, Part 15 Class A

2)

/ ICES-003, Issue 4

TELECOM: TBR-21:1998; EG 201 121:1998

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC, the Low Voltage Directive 73/23/EEC, the R&TTE

Directive 1999/5/EC (Annex II), and carries the CE-Marking accordingly.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name or the product number(s).

4) The product meets the requirements of EN55022 & CNS13438 Class A in which case the following applies: “Warning – This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures”.

5) All worldwide modular approvals for analog fax accessory obtained by Hewlett-Packard under the regulatory model number BOISB-0308-00 incorporate the Multi-Tech Systems MT5634SMI Socket Modem Module.

Boise, Idaho , USA

19 April, 2006

For regulatory topics only:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards

Europe, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143)

USA Contact: Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone:

208-396-6000)


Safety statements

Laser safety

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING!

Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class A requirements.

« Conforme à la classe A des normes canadiennes de compatibilité électromagnétiques. « CEM ». »

VCCI statement (Japan)

Power cord statement (Japan)

EMI statement (Korea)

ENWW Safety statements 229

EMI statement (Taiwan)

Laser statement for Finland

Luokan 1 laserlaite

Klass 1 Laser Apparat

HP LaserJet M3027, M3027x, M3035, M3035xs, laserkirjoitin on käyttäjän kannalta turvallinen luokan

1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.

VAROITUS !

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING !

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet M3027, M3027x, M3035, M3035xs - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

VARO !

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING !

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.


E Working with memory and print server cards

This section explains the device memory features and provides steps for expansion.

●

Overview

●

Install memory

●

Check DIMM installation

●

Save resources (permanent resources)

●

Enable memory for Windows

●

Use HP Jetdirect print server cards

ENWW 231

Overview

One dual inline memory module (DIMM) slot is available for upgrading the device with the following items:

●

More memory—DIMMs are available in 64, 128, 256, and 512 MB.

●

Other DIMM-based printer languages and printer options.

The device uses 100-pin 133 MHz DDR memory modules. Extended data output (EDO) DIMMs are not supported.

For ordering information, see Order parts, accessories, and supplies .

NOTE

Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the device.

The device also has one EIO slot for expanding the device networking capabilities. The EIO slot can be used to upgrade the device with an additional network connection, such as a wireless print server, network card, or a connectivity card for a serial or AppleTalk connection.

To find out how much memory is installed in the device, or to find out what is installed in the EIO slots,

print a configuration page. See Use information pages

.

NOTE

If memory problems occur when you are printing complex graphics, you can make more memory available by removing downloaded fonts, style sheets, and macros from device memory.

Reducing the complexity of a print job from within a program can help avoid memory problems.

232 Appendix E Working with memory and print server cards ENWW

Install memory

You might want to add more memory to the device if you often print complex graphics, print PostScript

(PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying.

Install device memory

CAUTION

Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the device.

The HP LaserJet M3027/M3035 devices come with one DIMM slot. If desired, you can replace a DIMM installed in the slot with a higher memory DIMM.

If you have not already done so, print a configuration page to find out how much memory is installed in

the device before adding more memory. See Use information pages

.

1.

After the configuration page has printed, turn the device off and disconnect the power cord.

2.

Disconnect all interface cables.

ENWW Install memory 233

3.

Remove the right side panel by sliding it towards the rear of the device until the side slides from the device.

4.

Open the access door by pulling on the metal tab.

5.

Remove the DIMM from the antistatic package.

CAUTION

To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.


ENWW

6.

Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.)

7.

Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the

DIMM snap into place.

NOTE

To remove a DIMM, first release the locks.

Install memory 235

8.

Close the access door, and press firmly until it snaps into place.

9.

To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the device until it latches into place.

10.

Reconnect the interface cable(s) and the power cord.

11.

Turn the device on.


Check DIMM installation

After installing the DIMM, make sure that the installation was successful.

Verify that DIMM is installed correctly

1.

Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed.

See

Control-panel messages .

2.

Print a configuration page (see

Use information pages ).

3.

Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation. If the amount of memory has not increased, the DIMM might not be installed correctly, or the DIMM might be defective. Repeat the installation procedure.

If necessary, install a different DIMM.

NOTE

If you installed a device language (personality), check the "Installed Personalities and

Options" section on the configuration page. This area should list the new device language.

Save resources (permanent resources)

Utilities or jobs that you download to the device sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the device memory until you turn the device power off.

Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.

● Mark resources as permanent only when it is absolutely necessary that they remain in memory while the device power is turned on.

●

Send permanent resources to the device only at the beginning of a print job and not while the device is printing.

NOTE

Overusing permanent resources or downloading them while the device is printing might affect device performance or the ability to print complex pages.

ENWW Check DIMM installation 237

Enable memory for Windows

1.

On the Start menu, Settings, and Printers or Printers and Faxes.

2.

Select this device and select Properties.

3.

On the Configure tab, click More.

4.

In the Total Memory field, type or select the total amount of memory that is now installed.

5.

Click OK.

6.

Go to Check DIMM installation

.


Use HP Jetdirect print server cards

Follow these procedures to install or remove an EIO card.

Install an HP Jetdirect print server card

1.

Turn off the device.

2.

Remove the two screws and cover plate from the EIO slot on the back of the device.

NOTE

Do not discard the screws or the cover plate. Save them for future use if you remove the EIO card.

3.

Install the EIO card in the EIO slot and tighten the screws.

ENWW Use HP Jetdirect print server cards 239

4.

Connect the network cable to the EIO card.

5.

Turn on the device, and then print a configuration page to verify that the new EIO device is

recognized. See Use information pages

.

NOTE

When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints.

Remove an HP Jetdirect print server card

1.

Turn off the device.

2.

Disconnect the network cable from the EIO card.

3.

Loosen the two screws from the EIO card, and then remove the EIO card from the EIO slot.

4.

Place the cover plate from the EIO slot onto the back of the device. Insert and tighten the two screws.

5.

Turn on the device.


Glossary

bidirectional communication Two-way data transmission.

bin A receptacle for holding printed pages.

BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address.

calibration The process in which the printer makes internal adjustments to produce the best print quality.

chooser A Macintosh accessory that you use to select a device.

control panel The area on the printer that contains buttons and a display screen. Use the control panel to set printer settings and to get information about the printer status.

default The normal or standard setting for hardware or software.

DHCP Abbreviation for “dynamic host configuration protocol.” Individual computers or peripherals that are connected to a network use DHCP to find their own configuration information, including the IP address.

DIMM Abbreviation for “dual inline memory module.” A small circuit board that holds memory chips.

duplex A feature that accommodates printing on both sides of a sheet of paper. Also called “two-sided printing.”

EIO Abbreviation for “enhanced input/output.” A hardware interface that is used to add a print server, network adaptor, hard disk, or other plug-in item for HP printers.

Emulated PostScript Software that emulates Adobe PostScript, a programming language that describes the appearance of the printed page. This printer language appears as “PS” in many menus.

firmware Programming instructions that are stored in a read-only memory unit inside the printer.

font A complete set of letters, numerals, and symbols in a typeface.

fuser The assembly that uses heat to fuse the toner onto the print media.

grayscale Various shades of gray.

halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous-tone image such as a photograph.

HP Easy Printer Care software Software that provides the ability to track and maintain printers from your computer desktop.

HP Jetdirect An HP product for network printing.

HP Web Jetadmin An HP-trademarked Web-based printer control software that you can use on a computer to manage any peripheral that is connected to an HP Jetdirect print server.

I/O Abbreviation for “input/output,” refers to computer-port settings.

ENWW Glossary 241

IP address The unique number assigned to a computer device that is connected to a network.

IPX/SPX Abbreviation for “internetwork packet exchange/sequenced packet exchange.”

media The paper, labels, transparencies, or other material on which the printer prints the image.

memory tag A memory partition that has a specific address.

monochrome Black and white. Devoid of color.

network A system of computers interconnected by telephone wires or other means in order to share information.

network administrator A person who manages a network.

page buffer Temporary printer memory used to hold page data while the printer creates an image of the page.

PCL Abbreviation for “Printer Control Language.”

peripheral An auxiliary device, such as a printer, modem, or storage system, that works in conjunction with a computer.

personality Distinctive features or characteristics of a printer or printer language.

pixel Abbreviation for “picture element,” the smallest unit of area in an image displayed on a screen.

PJL Abbreviation for “printer job language.”

PostScript A trademarked page-description language.

PPD Abbreviation for “PostScript printer description.”

printer driver A software program that a computer uses to gain access to printer features.

RAM Abbreviation for “random access memory,” a type of computer memory that stores data that can change.

raster image An image composed of dots.

render The process of producing text or graphics.

ROM Abbreviation for “read-only memory,” a type of computer memory that stores data that should not change.

supplies Materials that the printer uses and that must be replaced. The supply item for this printer is the print cartridge.

TCP/IP An internet protocol that has become the global standard for communications.

toner The fine black or colored powder that forms the image on the printed media.

transfer unit The black plastic belt that transports media inside the printer and transfers toner from the print cartridge onto the media.

tray The receptacle that holds blank media.

242 Glossary ENWW

Index

Symbols/Numerics

500-sheet trays unexpected size or type error

message 155

500–sheet tray. See tray 3

A

A4

sizes supported 63

A4 paper settings 41

A5

sizes supported 63

access denied message 159

accessibility features 3

accessories

features 3

ordering 204

part numbers 205

acoustic specifications 219

activity log, fax 125

address book, e-mail

deleting addresses 116

address books, e-mail

adding addresses 115

clearing 47

recipient lists 115

address books, e-mail

auto-complete function 114

LDAP server errors 160

LDAP support 110

recipient lists, creating 115

address, device

Macintosh, problem-

solving 199

ADF

cleaning 141

error messages 159

jams 166

loading 66

locating 4

sizes supported 113

adhesive labels. See labels

Administration menu, control

panel 17

Alert Settings window, HP

Toolbox 128

alerts, e-mail 126, 134

alignment settings, trays 43

anticounterfeit supplies 136

AppleTalk setting 54

AppleTalk settings 31

Attention light

locating 14

authorized dealers 212

autoconfiguration, drivers 7

automatic document feeder (ADF)

jams 166

automatic two-sided printing path

copying documents 102

B

B5

sizes supported 63

batteries included 224

billing codes report, fax 125

bins

full, error messages 161

bins, output

jams, clearing 170

locating 4

paper curl, problem-

solving 150

selecting 73

blank control panel 147

blank copies, problem-

solving 193

blank pages

printing 88

problem-solving 151

blocked fax list, printing 125

blurred print, problem-

solving 187

Bonjour Settings 134

books

copying 106

both sides, copying

default settings 19

both sides, printing on blank pages default

settings 40

default settings 24

error messages 159

Macintosh 93

Macintosh settings 133

problem-solving 151

Windows 89

browsers supported, HP

Toolbox 11

buffer overflow errors 154

buttons, control panel

locating 14

sounds, settings 40

touchscreen 16

C

calibrating scanner 45, 144

call report, fax 125

Canadian DOC regulations 229

canceling

copy jobs 108

printing 95 canceling a print request 95

card stock

guidelines for using 60

cardstock

loading 70

sizes supported 64

cartridges

authentication 136

ENWW Index 243

EconoMode 135

features 3

genuine HP 135

jams, clearing 169

management menu 27

non-HP 135

ordering through embedded

Web server 131

part numbers 205

recycling 223

replacement intervals 135

replacing 137

status, viewing with HP

Toolbox 127

storage 135

warranty 210

cartridges, print

error messages 160

characters, misformed 184

chosen personality not

available 159

cleaning

ADF 141

auto, settings 44

exterior 140

lid backing 141

paper path 143

scanner glass 140

clock

error message 154

collating copies 105

configuration page

Information menu 18

Macintosh 133

printing 124

contacting HP 212

control panel

access denied 159

Administration menu 17

buttons 14

cleaning page, printing 143

copy-screen 98

Default Job Options menu 19

default settings 40

Device Behavior menu 40

E-mail Setup menu 39

e-mail screen 112

Fax Setup menu 36

help 16

Home screen 15

Information menu 18

Initial Setup menu 28

key press sounds, default

settings 40

lights 14

locating 4

Management menu 27

messages, alphabetical

list 154

messages, numerical

list 154

messages, types of 153

Print Quality menu 43

problem-solving 147

Resets menu 47

Send Setup menu 39

Service menu 47

settings 7

test 46

Time/Scheduling menu 25

touchscreen buttons 16

Troubleshooting menu 45

convenience stapler

jams, clearing 175

loading staples 77

staple cassette, part

number 206

using 76

copying

ADF, loading 66

books 106

canceling 108

collating 105

control-panel navigation 98

default settings 19, 20

error messages 161

features 97

interrupting jobs 41

Job Mode 107

media, problem-solving 191

multiple originals 107

photos 106

problem-solving 193

problems, preventing 190 quality, problem-solving 190

size, problem-solving 193

two-sided documents 102

using scanner glass 66

counterfeit supplies 136

Courier font settings 41

Courier font, problem-solving 202

cover pages 88, 92

creased paper, problem-

solving 185

crooked pages 184

curled paper, problem-

solving 185, 191

curly paper, problem-solving 150

custom

sizes supported 63

custom-size paper

default settings 24

driver settings 87

customer support embedded Web server

links 131

HP Printer Utility pages 133

Linux 201

online 212

repacking device 214

D

dark copying 191

Data light

locating 14

date, setting 25

declaration of conformity 228


default settings

copy 20


e-mail 22

fax 21

originals 19

print 24

Resets menu 47

Send to Folder 23

density

problem-solving 180

settings 44, 133


Device List, HP Toolbox 127

Device Status, HP Toolbox 128

diagnostics

control panel 46

networks 31

digital faxing 121

digital sending

about 109, 113

address books 115

244 Index ENWW

configuring e-mail 110

control-panel settings 112

default settings 23

error messages 159, 160,

161

folders 118

gateways, finding 111

job settings 117

LDAP support 110

loading documents 113

recipient lists 115

sending documents 113

server settings 110

Setup menu 39

SMTP support 110

validating gateway

addresses 197

workflow 118

DIMMs

accessing 4

error messages 156

installing 233

part numbers 205

types available 232

verifying installation 237

disk

installing 239

removing 240

disposal, end-of-life 224

DLC/LLC settings 31

document feeder copying two-sided

documents 102

dots, problem-solving 180, 186,

191

double-sided copying

default settings 19

double-sided printing blank pages, default

settings 40

default settings 24

error messages 159

Macintosh 93


problem-solving 151

Windows 89

downloading software 6

dpi, settings 43, 133

drivers

included 2

Macintosh features 92


Macintosh, problem-

solving 199

operating systems

supported 6

preconfiguration 7

presets (Macintosh) 92

quick sets (Windows) 86

selecting 6

Services tab 91

settings 7, 9

universal 7

Update Now 7

Windows features 86

Windows settings 86

dropouts, problem-solving 181

duplex printing accessory

error messages 159

duplexer

jams, clearing 172


problem-solving 151

duplexing blank pages, default

settings 40

copying documents 102

default settings 24

Macintosh 93

Windows 89

E

e-mail

default settings 22

e-mail alerts 126, 134

E-mail Setup menu 39

Easy Printer Care software 10,

11, 127

Economode 43

EconoMode setting 135

EIO accessory

settings 28

EIO cards

buffer overflow 154

errors 158

installing 239

part numbers 205

removing 240

slots 5

electrical specifications 218

embedded Web server 10, 129

end-of-life disposal 224

energy specifications 218

Energy Star compliance 3

enlarging documents 87

envelope

sizes supported 63

envelopes

loading 70

margins 59

specifications 58

storing 59, 65

types supported 64

wrinkled, problem-solving 185

environment for device

problem-solving 178

environment for printer

specifications 219

environmental stewardship

program 223

EPS files, problem-solving 200

Error button, control panel

touchscreen 16

error messages

Alert Settings, HP

Toolbox 128

alphabetical list 154

default settings 40


event log 45

numerical list 154

types of 153

Ethernet cards, part

numbers 205

European Union, waste

disposal 225

event log 45

executive

sizes supported 63

extended warranty 215

e-mail

about 109, 113

address books 115

auto-complete function 114

configuring 110



161


job settings 117

ENWW Index 245

LDAP errors 160

LDAP support 110


recipient lists 115


server settings 110

SMTP support 110

validating gateway

addresses 197

F

FastRes 2

fax

connecting phone line 120

fax accessory

ADF, loading 66

default settings 21

printing schedule 26

settings 45

user guide 119

Fax Activity Log

clearing 47

fax port, locating 5

fax reports, printing 18, 45, 125

Fax Setup menu 36

faxes receiving, problem-

solving 195

sending, problem-solving 194

faxing, digital 121

FCC regulations 222

features 2

feeding problems, media 192

file directory, printing 124

File Upload, Macintosh 133

Find Other Printers window, HP

Toolbox 128

Finnish laser safety

statement 230

Firmware Update, Macintosh 133

first page

blank 88

use different paper 88, 92

folders

default settings 23

error messages 160

sending to 118

fonts

Courier settings 41

EPS files, problem-

solving 200

included 3

list, printing 18, 125

permanent resources 237

problem-solving 202

Upload Macintosh 133

foreign interface harness (FIH)

locating 5

fraud hotline 136

front side optical system

errors 160

FTP, sending to 118

fuser

error messages 156

modes 43

paper wrapping errors 154

warranty 210

fuser modes 61

G

gateways

configuring 110

error messages 159

finding 111 testing 111

validating addresses 197

General Protection FaultException

OE 198

glass

cleaning 140

copying from 66

sizes supported 113

glossary 241

glossy paper

loading 70

types supported 64

graphical display, control

panel 14

gray background, problem-

solving 182

H

heavy paper

guidelines for using 60

loading 70

types supported 64

held jobs 79

Help button, control panel

touchscreen 16 help, control panel 16

Home button, control panel

touchscreen 16

Home screen, control panel 15

HP Customer Care 212

HP Driver Preconfiguration 7

HP Easy Printer Care

software 10, 11, 127

HP fraud hotline 136

HP Instant Support Professional

Edition (ISPE) 212

HP Jetdirect print server

configuring 54

error messages 158

installing 239

models including 2

part numbers 205

removing 240

settings 28

HP media, ordering 206

HP Printer Utility 133

HP Printer Utility, Macintosh 9,

133

HP SupportPack 215

HP Toolbox

browsers supported 11

opening 127 options 127

HP Universal Print Driver 7

HP Web Jetadmin 10, 132

HP-Authorized Dealers 212

humidity

problem-solving 178

specifications 219

I

I/O configuration

network configuration 51

settings 28

Illegal Operation errors 198

image defects, problem-

solving 178

image quality

copy, improving 190 copy, problem-solving 190

print, problem-solving 178

settings 43

image reptition, problem-

solving 188

inactivity timeout 40

246 Index ENWW

Information menu 18

information pages 124

Information tab, embedded Web

server 130

Initial Setup menu 28

input trays. See trays install cartridge error

message 160

installers, Windows 11

installing

EIO cards 239

memory (DIMMs) 233

Instant Support Professional

Edition (ISPE) 212

insufficient memory 154, 160

internal clock errors 154

Internet fax 121

IP address

Macintosh, problem-

solving 199

server settings 110

IPX/SPX setting 31, 53

J

jams

ADF, clearing 166

common causes of 163

duplexer, clearing 172

e-mail alerts 126

frequent 173

locations 164

output-bin, clearing 170

print quality after 178

print-cartridge area,

clearing 169

recovery 165

recovery settings 40

stapler, clearing 175

trays, clearing 168

Japanese VCCI statement 229

Jetadmin, HP Web 10, 132

Jetdirect print server

configuring 54

error messages 158

installing 239

models including 2

part numbers 205

removing 240

settings 28

Job Mode, copying 107

job storage

accessing 79 features 79

private 80

proof and hold 79

QuickCopy 81

settings 27

stored 82

jobs


K

keys, control panel

locating 14

sounds, settings 40

touchscreen 16

Korean EMI statement 229

L

labels

loading 70

specifications 59

types supported 64

LAN fax 121

language

default, setting 40

language, printer

default settings 41

laser safety statements 229, 230

LDAP servers

connecting to 110

error messages 160

validating gateway legal

addresses 197

sizes supported 63

legal paper

clipped margins 202

letter

sizes supported 63

letterhead

loading 70

lid, cleaning 141

light copying 191

light print

problem-solving 180

lights

control panel 14

lines, problem-solving

copies 191

link speed settings 34

Linux drivers 6, 201

loading

ADF 66

documents, sizes

supported 113

error messages 160

scanner glass 66, 113 sizes supported 113

staples 77

tray 1 66

tray 2 69

unexpected size or type error

message 155

loading media

special 70

Lock Resources, Macintosh 133

loose toner, problem-solving 183

M

Macintosh


driver features 92 driver settings 9, 92

drivers supported 6

drivers, problem-solving 199


problems, solving 199

removing software 10

software 9

software components 11

support 213

supported operating

systems 6

USB card, problem-

solving 200

maintenance agreements 214

Management menu 27

margins

envelopes 59

legal paper, problem-

solving 202

registration, setting 43

material restrictions 224

Material Safety Data Sheet

(MSDS) 225

media

A4 settings 41

curled 150, 185, 191

custom-size 87

ENWW Index 247

default size 41

default size, selecting 24

document size, selecting 87

double-sided printing,

Macintosh 93


Windows 89

first page 88, 92

fuser modes 43, 61

HP, ordering 206

legal, clipped margins 202

loading tray 1 66

loading tray 2 69

pages per sheet 88, 93

problem-solving 178, 191

problem-solving trays 150

sizes supported 63

skewed 184

special, loading 70

specifications 57, 63

storing 65

two-sided printing 63

types supported 64

wrinkled 185

memory

autoconfiguration 7

DIMM error messages 156

included 2, 9

installing DIMMs 233

insufficient 154, 160

part numbers 205


permanent storage error

messages 158

supply errors 154

upgrading 232

verifying installation 237

Menu button 14

menu map

Information menu 18

printing 124

menus, control panel

access denied 159

Administration 17

Default Job Options 19

Device Behavior 40

E-mail Setup 39

Fax Setup 36

Information 18

Initial Setup 28

Management 27

Print Quality 43

Resets 47

Send Setup 39

Service 47

Time/Scheduling 25

Troubleshooting 45

mercury-free product 224

messages

Alert Settings, HP

Toolbox 128

alphabetical list 154

default settings 40


event log 45

numerical list 154

types of 153

misformed characters, problem-

solving 184

multifeeds 192

multiple pages per sheet 88, 93

multipurpose tray. See tray 1

N

n-up printing 88, 93

Network Folder, scan to 118

network port, locating 5

Networking tab, embedded Web

server 130

networks


configuring 51

configuring gateway

addresses 110

default gateway 52

diagnostics 31

disabling DLC/LLC 54

disabling protocols 53

DLC/LLC settings 31

finding SMTP gateways 111

HP Jetdirect print server error

messages 158

HP Jetdirect print servers,

models including 2

HP Web Jetadmin 132

IP address 51

IPX/SPX settings 31

link speed settings 34


problem-solving printing 189

protocol configuration page,

printing 35

security 31

SMTP servers 110

subnet mask 52

TCP/IP parameters 51

TCP/IP settings 28

testing SMTP settings 111

validating gateway

addresses 197

next-day on-site service 214

noise specifications 219

non-HP supplies 135

not responding, problem-

solving 152

Novell login required 160

number of copies

default settings 20

NVRAM errors 158

O

on-site service agreements 214

on/off switch, locating 4

online help, control panel 16

online support 212

operating environment

specifications 219

operating systems supported 6

Optimize print quality 43

ordering

media, HP 206

part numbers for 205

supplies and accessories 204

supplies through embedded

Web server 131

supplies with HP Toolbox 128

output bins

full, error messages 161

output quality



settings 43

P

packaging device 214

pages per minutet 2


paper

A4 settings 41

248 Index ENWW

curled 150, 185, 191

custom-size 87

default size 41

default size, selecting 24

document size, selecting 87


Macintosh 93


Windows 89

first page 88, 92

fuser modes 43, 61

HP, ordering 206

legal, clipped margins 202

loading tray 1 66

loading tray 2 69


problem-solving 178, 191

problem-solving trays 150

sizes supported 63

skewed 184

special media, loading 70

specifications 57, 63

storing 65

two-sided printing 63

types supported 64

wrinkled 185

paper path

cleaning 143

parallel port buffer overflow error

message 155

part numbers

accessories 205 cables 205

EIO cards 205

media, HP 206

memory 205 print cartridges 205

pausing a print request 95

PCL drivers

default settings 41

operating systems

supported 6 selecting 6

universal 7

PDF error pages 41


permanent storage errors 158

personality

default settings 41

phone line, connecting fax 120

photos

copying 106

loading 113

physical specifications 218

PINs, private jobs 80

ports

included 2

locating 4, 5

network 2

problem-solving

Macintosh 200

supported 3

PostScript

problem-solving 202

PostScript Printer Description

(PPD) files

included 9

power connection, locating 4

power specifications 218

power switch, locating 4

PPDs

included 9

preconfiguration, driver 7

preprinted paper 60

presets (Macintosh) 92

print cartridges

authentication 136

EconoMode 135

error messages 160

features 3

genuine HP 135

jams, clearing 169

management menu 27

non-HP 135


Web server 131

part numbers 205

recycling 223


replacing 137


Toolbox 127

storage 135

warranty 210

Print Document On 87

print jobs

default settings 24

print quality

blurred 187

dropouts 181

environment 178

gray background 182

image defects 178 jams, after 178

light print 180

lines 181

loose toner 183

media 178

misformed characters 184

problem-solving 178

repeating defects 183

repetitive images 188

scattered lines 187

smeared toner 182

specks 180

tire tracks 186 white lines 186 white spots 186

Print Quality menu, control

panel 43

printer drivers. See drivers

printing system software 6

priority, settings 7

private jobs 80

problem-solving

blank pages 151

blurred print 187

control panel display 147

copy quality 190

copy size 193

copying 190, 193

curled paper 150, 185

dropouts 181

duplexing 151


environment 178

EPS files 200

Error button, control panel

touchscreen 16

event log 45

fonts 202

gateway addresses 197

gray background 182

image defects 178

jams 164, 173

legal paper 202

light print 180

lines 181, 186

lines, copies 191

ENWW Index 249

Linux 201

Macintosh issues 199

media 178, 191


network printing 189

networks 31

output quality 178

PostScript problems 202

printing 152

receiving faxes 195

repeating defects 183

repetitive images 188

scattered lines 187

sending faxes 194

skewed pages 184

slow printing 151

smeared toner 182

specks 180

staple jams 175

text 151

text quality 184, 187

tire tracks 186

trays 150

Troubleshooting menu 45

white spots 186

Windows issues 198

wrinkled paper 185

processor speed 2

proof and hold jobs 79

ProRes 2

protocol configuration page,

printing 35

PS emulation driver

default settings 41

PS error pages

default settings 41

Q

quality



settings 43

quick sets 86

R

Ready light

locating 14

rear output bin

locating 4

printing to 74

receiving faxes

problem-solving 195

recipient lists 115

recovery, jam 165

recycling 223

reducing documents 87

registration, tray alignment 43

removing Macintosh software 10


repeating defects, problem-

solving 183, 188

replacing printing cartridges 137

reset button 14

Resets menu, control panel 47

resizing documents 87

resolution

features 2

problem-solving quality 178

settings 43, 133

Resolution Enhancement

technology (REt) 43, 133

resource saving 237

REt (Resolution Enhancement

technology 43

REt (Resolution Enhancement

technology) 133

retention, job


private 80

proof and hold 79

QuickCopy 81

stored 82

right-side panel, locating 4

S

safety statements 229, 230

saving resources, memory 237

scaling documents 87

scanner calibration 45, 144

scanner errors 160

scanner glass

cleaning 140

copying from 66

scanner lid backing, cleaning 141

scanning

ADF, loading 66

default settings 19

no-wait 41

scanning e-mail validating gateway

addresses 197

scanning to e-mail

default settings 22

scanning to e-mail

about 109, 113

address books 115

configuring 110



161


job settings 117

LDAP support 110


recipient lists 115


server settings 110

SMTP support 110

scanning to folder 118 scanning to workflow 118

security

settings 31

Send Setup menu 39

Send to Folder 118

Send to Workflow 118

sending faxes

problem-solving 194

sending to e-mail

default settings 22

sending to e-mail

about 109, 110, 113

address books 115


161


job settings 117

LDAP support 110


recipient lists 115


server settings 110

settings 112

SMTP support 110

validating gateway

addresses 197

serial buffer overflow 155

250 Index ENWW

service

HP-Authorized Dealers 212

repacking device 214 service agreements 214

Service menu, control panel 47

Services tab 91

settings


driver presets (Macintosh) 92

drivers 9

priority 7

quick sets (Windows) 86

Settings tab, embedded Web

server 130

shipping device 214

SIMMs, incompatibility 232

size, copy

problem-solving 193

size, media

A4 settings 41 default settings 41

default, selecting 24

unexpected, error

message 155

sizes, media

selecting trays 72

skewed pages 184

Sleep button 14

Sleep mode

power specifications 218

settings 25, 27

slow printing, problem-

solving 151

slow speed, problem-solving

fax receiving 195

smeared toner, problem-

solving 182

SMTP gateways

error messages 161

SMTP servers configuring gateway

address 110 connecting to 110

finding gateways 111 gateways, finding 111

settings 110

testing 111

validating gateway

addresses 197

software

embedded Web server 10

HP Easy Printer Care 10


HP Toolbox 127

HP Web Jetadmin 10

Macintosh 9, 11

settings 7

supported operating

systems 6

uninstalling Macintosh 10

Web sites 6

Windows 11

specifications

acoustic 219

electrical 218

envelopes 58

features 2

labels 59

media 63 media sizes supported 63

operating environment 219

paper 57

paper types supported 64

physical 218

transparencies 59

specks, problem-solving 180,

186

speed fax receiving, problem-

solving 195

pages per minute 2

problem-solving 151

troubleshooting 146

speed dial list, printing 125

Spool32 errors 198

spots, problem-solving 180, 186

staple cassette, part number 206

stapler

jams, clearing 175

loading staples 77

using 76

staples, loading 77

Start button 14

Start button, control panel

touchscreen 16

statement

sizes supported 63

status

e-mail alerts 126

embedded Web server 130

Home screen, control

panel 15

HP Printer Utility,

Macintosh 133

HP Toolbox software 127


Status button 14

Stop button 14

Stop button, control panel

touchscreen 16

stopping a print request 95

storage, job



private 80

proof and hold 79

QuickCopy 81

settings 27

stored 82 stored jobs 82

storing

envelopes 59, 65 paper 65

print cartridges 135

straight-through paper path 74

streaks, problem-solving 191

subnet mask 52

supplies

authentication 136 counterfeit 136

e-mail alerts 126

management menu 27

memory errors 154

non-HP 135

ordering 204


Web server 131

ordering with HP Toolbox 128

recycling 223


replacing print cartridges 137

status page, printing 124

status, viewing with embedded

Web server 130

status, viewing with HP Printer

Utility 133


Toolbox 127

ENWW Index 251

support embedded Web server

links 131

HP Printer Utility pages 133

Linux 201

online 212


Support tab, HP Toolbox 127

SupportPack, HP 215

T

Taiwan EMI statement 230

TCP/IP settings 28

technical support

Linux 201

online 212


temperature specifications 219

tests

control panel 46

networks 31

text, problem-solving

blurred 187

blurry 191

dropouts 181

garbled 151

misformed characters 184

time, setting 25

Time/Scheduling menu, control

panel 25

timeout settings 28, 40

tire tracks, problem-solving 186

toner adhesion problems,

solving 191

density setting 133

EconoMode 135

Economode 43

loose, problem-solving 183

smeared, problem-

solving 182

Toolbox. See HP Toolbox top output bin

locating 4

printing to 73

transfer unit warranty 210

transparencies

HP, ordering 208

loading 70

sizes supported 64

specifications 59

tray 1

jams, clearing 168

load error message 160

loading 66

locating 4

printing from 68

problem-solving 150


message 155

tray 2

jams, clearing 168

loading 69

locating 4

problem-solving 150

tray 3

jams, clearing 168

models including 2

part number 205

problem-solving 150

trays

default settings 40

double-sided printing 90, 94

feeding problems, solving 192

included 2

jams, clearing 168

loading paper 66

locating 4


paper path tests 46

paper sizes supported 63

paper types supported 64

problem-solving 150

registration, setting 43


Toolbox 127


message 155

troubleshooting

Alert Settings window, HP

Toolbox 128

checklist 146

control panel messages,

numerical 154

error messages, alphabetical

list 154

error messages, numerical

list 154

speed 146

Troubleshooting menu, control

panel 45

two-sided copying

default settings 19

two-sided printing blank pages, default

settings 40

default settings 24

error messages 159

Macintosh 93


problem-solving 151

Windows 89

types, media

selecting trays by 72

U


messages 155

uninstalling Macintosh

software 10

universal print driver 7

Update Now feature, drivers 7

upgrading memory 232

usage page, printing 124

USB cable, part number 205

USB configuration 50

USB port

locating 5

problem-solving

Macintosh 200

supported 3

Use Different Paper/Covers 88

V

validating gateway

addresses 197

vertical white or faded

stripes 190

voltage specifications 218

W

wake time, setting 25

Warning button, control panel

touchscreen 16

warranty

Customer self repair 210

extended 215

print cartridge 210

product 209

transfer unit and fuser 210

252 Index ENWW

watermarks 87

wavy paper, problem-

solving 150, 185

Web sites

customer support 212

fraud reports 136

HP Easy Printer Care 11

HP Web Jetadmin,

downloading 132

Linux support 201

Macintosh customer

support 213

Material Safety Data Sheet

(MSDS) 225

ordering supplies 204

paper specifications 57

software, downloading 6


weekly on-site service 214

white lines or spots, problem-

solving 186

white or faded stripes 190

Windows

driver features 86 driver settings 9, 86

drivers supported 6

problem-solving issues 198

software components 11

supported operating

systems 6


Windows 2000 fax 121

workflow, send to 118

wrinkled paper, problem-

solving 185

ENWW Index 253

254 Index ENWW

© 2006 Hewlett-Packard Development Company, L.P.

www.hp.com

*CB414-90911*

*CB414-90911*

CB414-90911