October Svc Bulletin.qxd
H O M E
P R O D U C T S
S E R V I C E
B U L L E T I N
New Technology
Speeds Technical Information for Servicers
Managing Time
and the Consumer
Relationship
by John Carroll
EHP National Service Manager
Today’s technology provides
numerous methods of communicating with our customers. This
myriad of ways to communicate,
while they have improved connectivity drastically in the past
decade, can also lead to abundant opportunities to fail our
mutual customers.
We all understand how a service
call to fix one problem can lead to
another, or how promised parts
sometimes seem to be on “backorder.” There is no doubt that a
dozen reasons can delay one
call and make you late for the
next…which makes communication
with the consumer so important.
In fact, our internal consumer
surveys strongly suggest that
one of the consumer’s chief concerns is the improper setup,
confirmation, and changing of
appointment times without notification. While these may be routine
issues to servicers, consumers
naturally do not view this issue in
the same way – a product failure
is anything but routine.
T
by Mark Newell
here is nothing more frustrating
than NOT being able to get the
technical help you need when
you are in the middle of a service call –
let alone any other time.
At Electrolux, technical assistance
for Servicers is provided through a
network of specialists at each of our
plants. They cover all products - and
staff a nationwide phone network from
8am to 6pm Eastern Standard Time.
Each plant TID department can
now also monitor its incoming phone
calls via a software system that provides information on the call volume
and, more importantly, how long
technicians have been waiting on
the line!
“We review our performance
daily, look for ways to improve and
work to find ways to shift resources
to ensure that we answer calls
“The new TID connectivity is another indication
of EHP’s commitment to providing the best
possible support for our servicers.”
— John Carroll
Under the management of National
Service Manager John Carroll, the connectivity of this system has been enhanced in order to provide better
service to technicians – especially those
working in the homes of consumers.
Staffing of specialists has been
increased where the greatest demand
is seen, and additional staff has been
assigned in Augusta to support any
plant which is experiencing heavy
call volumes.
from each of our Independent
Authorized Servicers and technicians.”
EHP currently tracks an approximate daily answer rate of 98%.
EHP has also developed a central
database for all daily Technical
Information Department records.
This database will provide connectivity
for plant engineers and quality control
specialists – closing the loop on
technical problems that may require
further investigation.
continued on page 2
VOLUME 23 / ISSUE 7
OCTOBER 2003
Consumer Survey Statistics
In January 2003, Electrolux began organizing
our work around Consumer Survey responses.
Consumers are randomly selected from those
who have had a recent experience with one of
our Independent Authorized Servicers.
Currently, we are tracking a high response
rate of consumer surveys. The information we
receive allows EHP to recognize those servicers
who are providing stellar service to our consumer
base. On the other hand, we can review those
‘Managing Time and the Consumer’ cont’d
who received poor ratings and identify ways to
make improvements. Also, EHP can determine
who may need additional technical training or
which geographical areas may have special needs.
These surveys ultimately provide a means
for the consumer to ‘speak,’ and it is our responsibility to ‘listen.’
Since July 1, 2003, all authorized servicers
have had the ability to check their individual performance surveys via www.servicebench.com.
January 01, 2003 to October 06, 2003
1. Overall, how would you rate the service you received from our Authorized Service Company?
RATING
TOTAL RESPONSES
PERCENT EACH
Excellent
12141
60.0%
Good
5774
28.5%
Poor
1874
9.3%
No Service Performed
458
2.3%
Grand Total
20247
100.0%
2. How satisfied were you with the speed of the service provided?
RATING
TOTAL RESPONSES
Very Satisfied
11868
Satisfied
5885
Dissatisfied
2553
Grand Total
20306
PERCENT EACH
58.4%
29.0%
12.6%
100.0%
3. Following your call for service, how long before the service technician arrived?
RATING
TOTAL RESPONSES
PERCENT EACH
1 - 2 Days
11169
56.3%
3 - 4 Days
4931
24.9%
5 - 7 Days
2159
10.9%
8 or more
1579
8.0%
Grand Total
19838
100.0%
4. How many trips were required to complete the repair?
RATING
TOTAL RESPONSES
1
10484
2
6715
3
1401
4 or more
1006
Grand Total
19606
PERCENT EACH
53.5%
34.2%
7.1%
5.1%
100.0%
5. How would you rate the technician who serviced your product?
RATING
TOTAL RESPONSES
Excellent
13661
Good
5162
Poor
1206
Grand Total
20029
PERCENT EACH
68.2%
25.8%
6.0%
100.0%
6. Would you use this Authorized Service Company again or recommend them to others?
RATING
TOTAL RESPONSES
PERCENT EACH
Yes
17638
88.7%
No
2241
11.3%
Grand Total
19879
100.0%
7. If you called our Customer Service Department, how satisfied were you with our performance?
RATING
TOTAL RESPONSES
PERCENT EACH
Very Satisfied
7294
50.4%
Satisfied
5236
36.2%
Dissatisfied
1930
13.3%
Grand Total
14460
100.0%
8. Would you recommend the Frigidaire brand of products to others?
RATING
TOTAL RESPONSES
Yes
15035
No
3519
Grand Total
18554
VOLUME 23, ISSUE 7
PERCENT EACH
81.0%
19.0%
100.0%
OCTOBER 2003 SERVICE BULLETIN
The critical issue is not forward
scheduling – but daily time management and consumer communication.
I’d like to suggest a few tips based on
what we have learned listening to our
consumers.
To start with – they are already
upset. An appliance they expected to
work flawlessly is not operating. It is
a major inconvienence for that consumer and their family; setting a service call for 2pm – and not arriving
until 5pm – is only going to create
more aggravation. Setting a service
call for 2pm – and not turning up at all
– sends consumers off the chart!
What one thing would have made
all the difference? One simple call. If
you do not have a cell phone in your
truck, you almost certainly have radio
contact with the office. Without
exception, consumers tell us that if
they just had a call from the tech to
say they would be late, or would have
to reschedule, they would have
understood.
Managing servicer time is a challenge for all of us. Apart from your
own company’s scheduling tools,
EHP partners with ServiceBench.com
to offer ‘Dispatch’ – an online tool that
enables you to tell us when your time
is not booked over the next few days.
When service is scheduled for a consumer who calls in to EHP, we are
able to plan work right into those windows for you.
The 99% parts order fill rate for
our National Parts Distribution Center
and the ‘Dispatch’ scheduling system
are ways we are trying to assist the
servicer in increasing first-time completes and increase consumer satisfaction. However, nothing can replace
appropriately following up with the
consumer in regards to changes in
service call scheduling.
When you consider the many ways
we have to be in touch these days, it
is really not difficult to keep the customer happy. Proper communication
can only result in increased business
for both you and Electrolux, improved
consumer survey scores, and more
satisfied customers that will call on
you again should the need arise.
PAGE 2
2003
RUNNING INDEX
VOLUME 23
G E N E R A L I N F O R M AT I O N
ISSUE
Phone Numbers
Listing of Electrolux Phone and Fax Numbers
1-3/4/5-7
3/12/4
Web Sites
Web Sites for Service information and feedback
1-3/4/5-7
2/12/4
Announcements
Introducing the new Servicers Assistance Center
Memorandum: Claim Submissions
Memorandum: Dispatch Services
Memorandum: Charges to current policies and procedure
Authorized Service Manual for Lowe’s
ATTENTION SERVICE MANAGERS - Access to Service Bulletins
Frigidaire Website Locator and VRU changes
New Frigidaire Energy Star Top Load Washer (GLWS1939AS)
New Laundry Pedestal (FPDW1)
New Sealed Burner Gas Drip Pans
Drain Pan Kit for Upright Frost-Free Model Freezers
New Underwriters Laboratories Requirements for Electric & Dual Fuel Ranges
Operating EHP Refrigeration Products off Inverters
Ice Maker Fill Tube Change
Free Standing, Stackable & Under-Counter Dryers: New Style Gas Burner
1-3
2/3
3
3
2/3
3
5
5
5
5
5
6
6
6
6
4
6
7
8
9
5
5
5
6
6
5
5
5
6
2002 Product Information & Technical Guide
New Top Load Washer Service Manual
New 27” Gas & Electric Laundry Center Service Manual
2003 Product Information & Technical Guide
1
2
3
5
13
8
18
2
New Releases
/
PAGE
SERVICE SOLUTIONS
Air Conditioners
Servicers need wiring diagram
Frost & ice forming
Compressor noise
Evaporators Freezing on select A/C units
3
4
4
7
10
8
9
6
Dishwashers
Installing a dishwasher under a granite or stone top
Outer door panel has come off
Not enough water in the dishwasher
New Wash Pump/Motor kit for models built before Jan. 2000
Timer stalling in the cycle
24” Models - wash pump failure
18” Models - pump seal
Dishwasher Models with Mechanical Timers
1
1
2/3
3
4
4
4
5
5
5
7/9
10
10
11
11
7
Freezers
13’ & 15’ Chest Freezers not getting cold enough
Proper Freezer & Refrigerator placement
Upright Freezer Doors - Difficult to Open
Handy guide to greezer compressor ports
Diagnosis of Restrictions in Freezers with R134A Refrigerant
3
4
5
5
7
12
5
7
8
7
Range Products
Oven Door Locks Improperly
Rainbow Effect in Oven Door Glass
Chattering Oven Light Relay
Over The Range Microwave Replacement Lens
6
6
7
7
7
7
5
5
Refrigerators
Introduction of a new electrical/mechanical dispenser
Electronic dispenser changing from fine wires to ribbon connector
Cold Control changing from GE to Robertshaw
Dispenser will not operate on a new refrigerator
Product Replacement
Control board replacement on ice and water dispenser
Contaminated system on refrigerators
How to connect a diode kit to primary water valve harness
Plain steel doors
Doors on SxS not same height across the top
Ice coming out of dispenser too fast
Lighted ice & water dispenser paddles
Ice & water dispenser, ribbon connector
Damper heater kit #5303918267 for 2001 SxS
Evaporator feed noise
Water dripping into lower food compartment
Damper, Adaptive Defrost Control & Food Compartment Cold Control Changes
Ice Maker Fill Tube Advisory
1
1
1
1
1
1
3
3
3
3
3
4
4
5
6
6
7
7
7
8
9
10
11
12
13
13
13
14
14
6
7
9
8
9
8-9
6
Wet Products
Top load washer shakes, vibrates or “walks” during spin cycle
Unable to install undercounter galvanized top panel
Front load washer timer stalls causing various complaints
Clothes, zippers, buttons, etc. getting caught in drum guides
Horizontal Axis Washer “Stalls in the Cycle”
Dishwasher Crossover Hose “No Longer Needed”
Tumble Action Washer “Odor Complaints”
1
3
3
3
7
7
7
6
15
16
17
10
10
11
VOLUME 23, ISSUE 7
OCTOBER 2003 SERVICE BULLETIN
PAGE 3
PHONE
Name
Reason For Call
Customer Assistance
Center
NUMBERS
Phone Number
Fax Number
Any Consumer Issue
706-860-4110
706-651-7135
Credit Department
Balance on Account
Need Invoice
614-825-0849
614-781-9312
Damage Claim Center
Return Authorization
Damage Claims
Damage Allowances
800-456-4669
(Option 1)
706-651-7715
Dealer / Distributor
Allowances
800-456-4669
(Option 2)
706-651-7054
National Locator
Parts, Service, Dealer,
Manuals
800-444-4944
Parts Department
Parts Questions
800-599-7569
(Option 2)
706-869-9096
706-228-4598
Product Specialist
(DDPS)
Product Exchange
800-456-4669
(Option 2)
706-651-7135
Servicer Assistance
Center (SAC)
Wiring Diagram
Technical Feedback
Territory Manager
Pay Increase
Technical
Specifications
Service Contract
NOTE: This information
is also available
by logging onto
ServiceBench.com
or Frigidaire.com
Contact Status
Number
Type
Model/Serial Number
Expiration Date
Full Coverage
Deductible
Warranty
NOTE: This information
is also available
by logging onto
ServiceBench.com
VOLUME 23, ISSUE 7
888-842-3660
option 1 for refrigerators, freezers,
air conditioners or dehumidifiers
option 2 for cooking
option 3 for laundry or dishwashers
option 4 for territory administrator
option 8 to repeat
888-842-3660
(Option 4)
706-651-7735
888-842-3660
(Option 4)
706-651-7735
OCTOBER 2003 SERVICE BULLETIN
PAGE 4
SERVICE
SOLUTIONS
Chattering Oven Light Relay
Models:
CGLEF396ASx
CPLEF398ACx
FEFL88ABx
FGFL88ACx
GLEF396CQx
GLGF388CSx
PLGF389CCx
CGLEF396CSx
CPLEF398CCx
FEFL88ACx
FGFL88ASx
GLEF396CSx
PLEF398ACx
CGLGF388CQx
CPLGF389CCx
FEFL88ASx
GLEF396AQx
GLGF388AB
PLEF398CCx
CGLGF388CSx
FEFL88ABx
FGF350MXASx
GLEF396ASx
GLGF388CQx
PLGF389ACx
Serial Numbers Affected: VF303XXXXX through VF335XXXXX
Problem:
The interior oven light flickers and/or the electronic oven control (EOC) oven light
relay chatters when opening or closing the oven door. This ONLY applies to products that have an ON/OFF oven light key pad incorporated into the EOC.
Cause:
The EOC oven light relay chatter occurs from a resistance value change between the
contacts internal in the switch during the plunger movement. The oven light switch
mounted to the front frame is a low voltage DC circuit that controls the EOC microprocessor logic circuit for the oven light relay, when either opening or closing oven
door the switch activates this logic circuit.
Solution:
Replace original light switch 316209900
with switch part number 316209903.
— Order PN 316209903 —
Over The Range Microwave Replacement Lens
Problem:
The replacement "Work Light Lens" for OTR microwave models GLMV168K and
PLMV168K with a lot number of 3 or higher is too large.
Cause:
Part number in catalog is incorrect, resulting in an improper part being sent.
Solution:
When ordering "Work Light Lens" for lot numbers 1 or 2 use part number
5304408988. This lens is longer and more rectangular in shape. When ordering
"Work Light Lens" for lot numbers 3 or higher use part number 5304430287.
This lens is shorter and almost square in shaped.
VOLUME 23, ISSUE 7
OCTOBER 2003 SERVICE BULLETIN
PAGE 5
SERVICE
SOLUTIONS
Evaporators Freezing on select A/C units
Problem:
Evaporators are freezing on 10,000 and 12,000 BTU air conditioners with the following
serial numbers: JK30800000 — JK31500000.
Cause:
The evaporator cleaning system at the Room Air Factory was leaving small traces of
water in the evaporator coil. This water mixed with the R22 refrigerant in the system,
created a high-acid system. The acid in the system caused some of the coating on the
compressor windings to become loose and travel with the refrigerant. The particles settled in the cap tube, causing a restriction.
Solution:
To repair the product:
1. Recover the refrigerant from the system.
2. Remove the capillary tube.
3. Disconnect the suction line and the discharge line from the compressor.
4. Flush out the evaporator and condenser using R22 or Dry Nitrogen.
5. Install a new cap tube and reconnect the compressor.
6. Pump down and recharge the sealed system.
Ice Maker Fill Tube Advisory
There are two different length ice maker fill tubes available for freezers and top-mount refrigerators.
• Part number 216887500 is a 3.75” long fill tube designed for use in model IM501 food freezers.
• Part number 241523501 is a 7” long fill tube designed for use in model IM115 top mount refrigerators.
PN 216887500
PN 241523501
VOLUME 23, ISSUE 7
OCTOBER 2003 SERVICE BULLETIN
PAGE 6
SERVICE
SOLUTIONS
Diagnosis of Restrictions in Freezers
with R134A Refrigerant
Problem:
• Evaporator has little or no frost.
• Condenser has little or no heat.
• Low side pressure operating in mid to low vacuum (8 to 20 inches of mercury).
• High side pressure is lower than normal (75 to 90 psig).
Diagnosis: Add 2 to 3 ounces of refrigerant to the system through the compressor low side
process tube. (See the July 2003 EHP Service Bulletin for diagrams of common freezer
compressors.) Observe the high and low side pressures, the evaporator frost pattern,
and the condenser heat.
System Leak: The low side pressure tends to go up, the evaporator frost
line is extended and the condenser starts to warm. These are indications of
a shortage of refrigerant.
Restriction: The low side pressure increases temporarily but settles back to
the original pressure. The evaporator frost line may extend but will recede back
to the original starting point. The condenser will heat very little as the refrigerant is pumped into the condenser and stored there.
Solution:
Heat exchangers can be replaced in all upright freezers (both manual defrost and
frost-free). If the capillary tube is restricted, it should be replaced. Do not try to clear
the restriction with refrigerant or nitrogen.
In frost-free upright units, replace the evaporator, heat exchanger and compressor.
Blow out the condenser with nitrogen.
In manual upright units, replace the heat exchanger and compressor. Blow out the
evaporator and condenser with nitrogen.
Heat exchangers in chest freezers are foamed in the liner and cannot be repaired.
To obtain assistance replacing a chest freezer, please call customer assistance at
(706) 860-4110.
VOLUME 23, ISSUE 7
OCTOBER 2003 SERVICE BULLETIN
PAGE 7
SERVICE
SOLUTIONS
Damper, Adaptive Defrost Control & Food
Compartment Cold Control Changes
Update:
Changes to the Damper and the Adaptive Defrost Control as well as the food compartment
cold control.
Cause:
The changes will eliminate the need for the aluminum tape behind the ADC, make the
dampers seal better to the liner. The door in the damper has been shortened on the bottom
to allow for additional clearance and the pivot pins are round and heavier to improve the stability
of the damper door.
Solution:
The new damper and ADC went into production on July 23 (for most models) and the second
week of August for 26’ side by side refrigerators. (See Figure 1) The ADC II is smaller and
mounts in its own frame in the same location as the ADC I. (See Figure 2) The new damper
is mounted in the same location. (See Figure 3) The part number of the new damper is
240521107 and the part number for the ADC II is 5303918302. The food compartment cold control will change from a 3 terminal to a 2 terminal control. NOTE: there will be a few control
boxes that will still have the 3 terminal control but the number 1 contact is not used. (See Figure
4) The control box is mounted the same way as in the past but there will be a differerence in
the way the control system is tested. The damper motor is now controlled through the ADC II.
The replacement of the cold controls and damper are the same on both control boxes. The
ADC II is mounted inside a box. To replace use a small screwdriver and release the tabs in the
front of the control box. (See Figure 5) This will allow you to remove the cover and get to the
board. (See Figure 6) Now lift the ADC out of the housing and disconnect the plug. (See Figure 7)
figure 1
‘new’ control
box
figure 3
larger seal
shorter door
‘old’ control
box
larger, round
pivet pins
‘new’ damper
figure 2
smaller seal
longer door
flag type
pivet pins
ADC I
VOLUME 23, ISSUE 7
ADC II
‘old’ damper
OCTOBER 2003 SERVICE BULLETIN
PAGE 8
SERVICE
SOLUTIONS
figure 4
figure 5
release tabs
figure 6
figure 7
NOTE:
The Food Compartment Control used with ADC I used 3 contact points.
The Food Compartment Control used with ADC II will only need 2. If
the product has a 3 terminal control or if you install a 3 wire control.
Connect the black wire to terminal number 2 and the purple and white
tracer will connect to terminal 3. Terminal number 1 is not used.
lift off cover
lift board out & disconnect
NOTICE: All voltage testing is 115 Volt AC.
The food compartment cold control now sends 115 V to the ADC when the control calls for cooling in the food
compartment and the control contacts close. When the control sends 115 V in on the number 9 contact the ADC
will send 115 V out the purple white wire on number 3 contact to close the damper door. When the food compartment control cut out point is reached the contact will open. This will remove the 115 V signal from the number 9 contact. The ADC will now remove the 115 V from the purple white wire and send the voltage to the Pink
wire on number 8 contact and the damper door will close. The freezer control still supplies the 115 V to the
common contact of the relay on the ADC by way of the orange wire on the number 4 contact. The compressor
is still connected to the normal closed contact on the relay by way of the red wire on the number 6 contact of
the ADC. The defrost heater is still connected to the normal open contact of the relay by way of the brown wire
on the number 2 contact of the ADC. The food compartment light switch still is connected to the ADC by way
of the yellow black wire on the number 9 contact. You can still start the refrigerator into, or bring the refrigerator out of a defrost cycle by pushing the food compartment light switch 5 times in 6 seconds. The evaporator
fan motor still operates off the ADC by way of the red white wire on the number 11 contact. The evaporator fan
will still run when the food and/or freezer compartment controls call for cooling. There is still a wire connected
to the ADC from the defrost limit switch, by way of the blue black wire on the number 12 contact. A signal
change when the defrost thermostat opens tells the ADC to turn off the defrost heater and allow a 6 minute
delay. It should then turn the compressor and condenser
fan back on and start the evaporator fan one minute
12 Blue with Black Tracer - Defrost Thermostat
Light Blue - Neutral
10
later. The ADC can be tested by placing one lead from
Pink - Damper Closed
8
your volt meter into the light blue natural wire on the
6 Red - Compressor
4 Orange - Freezer Cold Control
number 10 contact and black wire on the number 1 con2 Brown - Defrost Tester
tact. You should now have 115 V, this is the power sup12
10
8
6
4
2
ply to run the ADC. With the lead from your voltage meter
still on the Blue wire you can check the voltage output
11
9
7
5
3
1
from each of the wires as explained above. If you get the
1 Black - Line 1 (hot)
correct voltage readings the ADC is good. Use the wiring
3 Purple with White Tracer - Damper Open
5 Number 5 is Open
diagram shown in Figure 8 to determine the terminal
7 Yellow with Black Tracer - Food Compartment Door Switch
9 White with Violet Tracer - Food Compartment Cold Control
locations for your test points and the correct wire color
11 Red with White Tracer - Evaporator Fan Motor
codes. This diagram can also be found on the cover of
figure 8
the ADC, but can be hard to read.
VOLUME 23, ISSUE 7
OCTOBER 2003 SERVICE BULLETIN
PAGE 9
SERVICE
SOLUTIONS
Horizontal Axis Washer “Stalls in the Cycle”
Problem:
The washer cycle will not advance and/ or the timer is stalling.
Cause:
The root cause of a washer stalling in the cycle (timer not advancing) on horizontal axis
washers is electrical noise generated primarily by the timer contacts opening and closing.
This can interfere with proper operation of the speed control board. At times, depending on
ambient environmental conditions, this electrical noise can cause the motor controller board
to receive corrupt signals and remain on "stand by condition" resulting in the cycle not
advancing. By manually advancing the timer to the next step in the cycle or by turning the
washer's power off and on, the electrical noise is discharged and the washer will perform
until electrical noise may happen to interfere once again.
‘yellow information label’
Solution:
To resolve this issue, three jumpers have been added
to the current motor controller board to reduce electrical
noise levels around the microprocessor. Testing has
proven this change to the board significantly reduces
occurrence of control lock-up. The motor controller board
assembly with external jumpers is Part Number
134306000, identified by a yellow information label.
(refer to picture)
PN 134306000 will replace the following part
numbers: 131770700, 131887601 & 134149200
Dishwasher Crossover Hose ‘No Longer Needed’
Problem:
Received new motor and sump kit (part number
154473001) and new sumps in this kit do not have the
holes drilled for the old crossover hose used on the old
sump. How do you mount this crossover hose?
Cause:
The crossover hose is no longer needed. The ports on
the bottom of the new sumps were simply not removed.
Solution:
This hose is not needed and is to be discarded with the
old sump. In the instructions for the installing of the new
‘Crossover hose
motor and pump assembly (part number 154473001)
that is discarded’
section 4, step 2 reads: To remove the four locking tabs
their mounting screws and the sump gasket and save these parts. Discard the sump,
motor, and the motor mounting bracket. The crossover hose is part of the sump.
VOLUME 23, ISSUE 7
OCTOBER 2003 SERVICE BULLETIN
PAGE 10
SERVICE
SOLUTIONS
Tumble Action Washer “Odor Complaints”
Problem:
Odor complaints in Tumble Action Washers
Cause:
One or more of the following:
1. Fabric softener build-up at the entrance to the coin trap.
2. Fabric fibers or other materials caught between the spin tub and outer tub.
3. Detergent and/or fabric softener build-up in the dispenser drawer.
4. Iron, manganese or sulfur in the water supply.
5. Frequent use of cold-water washes is not allowing detergent to dissolve completely.
Solution:
To determine if fabric softener build-up is at the entrance to the coin trap, remove the front
service panel. Then remove the coin trap hose from the tub. If this is the source of the odor,
the inner ridges of the drain trap will be covered with thick globs of fabric softener. In this
case, a bottle brush (or a condenser coil brush) can be used to clean it out. Check the bellows to determine if fabric fibers or other materials are caught between the front of the outer
shell and the spin tub. If there is nothing between the tubs or around the opening of the coin
trap hose, the following suggestions may be provided to the user/ homeowner to try to
remove odors from the washer:
• Remove and clean the dispenser drawer with hot tap water.
• Clean the drawer opening recess with a small brush dipped in hot water/chlorine
bleach solution.
• Clean around the door opening, glass, and bellows area with a hot water/chlorine
bleach solution.
• Wipe the drum with a non-abrasive cleaner and rinse well.
• Add one cup of liquid bleach to the empty tub and run through one regular wash
cycle using the hot water setting.
• Add one package of GLISTEN (P/N 5303319027) to the empty tub and run a regular wash cycle using HOT water. You can also use GLISTEN to clean the bellows and
door area.
• If no small children are present in the household, leave the door ajar after each
washing to allow air to enter and dissipate moisture. Note: An open door could
entice children to hang on the door or crawl inside the washer.
• Occasionally use warm or hot water settings for your wash. This will help eliminate
animal fat residue found in some detergents that may contribute to odors.
VOLUME 23, ISSUE 7
OCTOBER 2003 SERVICE BULLETIN
PAGE 11
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