Broadband Services from MTNL
User Name (Telephone No.)
Customer Account Number (CA No.)
INTRODUCTION...................................................................................................... 3
MAIN FEATURES OF THE BROADBAND/ ADSL SERVICE................................. 3
HOW TO GET CONNECTION ................................................................................. 3
WHY BROADBAND/ ADSL FROM MTNL .............................................................. 3
AVAILABILITY & FEASIBILITY OF SERVICE ....................................................... 4
REQUIREMENTS AT YOUR END........................................................................... 4
USING BROADBAND SERVICE............................................................................. 4
1. CONNECTIONS & INSTALLATION ........................................................................... 4
2. USERNAME / LOGIN ID......................................................................................... 6
3. PASSWORD ........................................................................................................ 6
How to Change Password for Your Broadband Connection (Username)? ....... 6
4. HOW TO USE EMAIL SERVICES?......................................................................... 10
How to Create New E-Mail Account at MTNL Web-Self Care Website?......... 10
How to Configure Outlook Express? ............................................................... 11
5. HOW TO VIEW YOUR BROADBAND ACCOUNT USAGE?.......................................... 11
6. HOW TO VIEW YOUR BROADBAND USAGE BILL DETAILS?..................................... 13
TROUBLESHOOTING........................................................................................... 13
DOS & DON’TS ..................................................................................................... 16
QUICK REFERENCE ............................................................................................ 17
This User Guide contains general information to help you utilise our Broadband
Services effectively. The guide is primarily meant to be used with the MTNL
supplied ADSL2+ Router/ Modem (CPE) - Model DSL-502T (D-Link make).
May 17, 2005
Version 1.0
MTNL is providing Broadband Internet Service (ADSL2+) to its users in Delhi. MTNL is the first service provider in
India to introduce ADSL2+ technology based Broadband Internet services. It enhances the web browsing speed
and consumes less power. It provides simultaneous availability of phone and Internet on the existing telephone
line. For Broadband Internet access, there are no telephone call charges.
Broadband Internet Service - An ‘always-on’ data connection that is able to support interactive services including
Internet access and has the capability of the minimum download speed of 256 kilo bits per second (kbps) to an
individual subscriber from the Point Of Presence (POP) of the service provider intending to provide Broadband
Internet service where multiple such individual Broadband connections are aggregated and the subscriber is able
to access these interactive services including the Internet through this POP. The interactive services will exclude
any services for which a separate licence is specifically required, for example, real-time voice transmission, except
to the extent that it is presently permitted under ISP licence with Internet Telephony.
Main Features of the Broadband/ ADSL Service
High speed data download starting from 256 Kbps to 2 Mbps
Simultaneous availability of Phone and Internet on the existing telephone line, Always on Internet.
No call charges for Internet access.
‘High on Value Low on Cost’ Service
24 Hours Help line and Technical support on phone.
Easy registration on phone and web.
Telephone will continue to work even in case of power failure at the customer end.
‘Use now and pay later’ in telephone bill. It provides a means to bill based on Volume of data
Multicast Video Services, Video-on-demand etc in future
Sharing of Broadband connection to create own local Area Network (LAN), that is, more than one PC
can be connected.
How to Get Connection
To apply for a Broadband Connection, do one of the following:
Call MTNL call center at “1500”. Indicate the MTNL land line Telephone No on which Broadband
Service is required and also the CA No. given in the Telephone Bill.
Or, Send a request through MTNL website at URL or e-mail to
[email protected]
Or, Visit MTNL designate Area Customer Service Centers/ Sanchar Haat of the concerned area and fill
the Broadband/ADSL Connection Subscription Form.
For registration in the name of Company/Business Establishment please book at Sanchar Haat.
Based on your request, an MTNL official/ MTNL DSA will come to your premises, get the form filled and
signed. The form can also be downloaded from MTNL website URL or
can be collected from the designated Customer Service Centers/ Sanchar Haat.
MTNL will provide Broadband Service within 15 days of your application for broadband connection
based on the technical feasibility. In case of non-availability of service in the particular area/ wire
Centre/Telephone Exchange, waiting list will be maintained.
MTNL will install ADSL2+ Router/Modem (CPE) and the account will be opened.
Faster Connection: Dedicated Bandwidth
Easy Communication: Talk and Surf at the same time.
Sharing: Share connection to create your own LAN
Inexpensive: Affordable Tariff Plans
Security: Secure Communication
Always On Internet.
Availability & Feasibility of Service
Availability of service subject to subscriber location and technical feasibility.
Download Speed is dependent on telephone line length – Broadband connection will be made for the
plans 512 kbps and above subject to feasibility. In case higher speed is not possible due to distance /
line condition, speed achievable and correct plan will be configured and the customer will be intimated by
e-mail/ phone from the Area DSL helpdesk.
MTNL telephone line will be used for providing Broadband High Speed Internet service. Shifting and safe
custody is possible only along with existing telephone line. Shifting of Broadband facility from one
telephone to another is not possible.
Requirements at Your End
1. MTNL Landline connection. In case, customers do not have a MTNL landline then they need to first apply for
MTNL landline and MTNL broadband connection will be provided
2. Customer Premises Equipment (CPE) Requirements
CPE (ADSL CPE/Router) recommended for a single PC, which requires a USB port in your PC.
CPE (ADSL Router) recommended for multiple user on LAN setup, which requires an Ethernet port (RJ 45)
in your LAN Hub/Switch/PC.
Operating System: Windows 98 ( Second Edition) and above and Operating System drivers. Recommended
Windows 2000 / Window XP.
PC hardware recommended: RAM (128 MB and above), HDD (Min Free Disk Space 500 MB), USB port for
ADSL CPE/Router or LAN card for ADSL Router and CD ROM drive.
In case the PC does not have the requisite port, the port need to be got installed by the customers at
their own cost from PC vendor/ supplier.
If the Customer wishes to use own CPE: Compatible CPEs may be ascertained from MTNL Call
Centre “1500” or you can visit MTNL web site MTNL shall not be
responsible for any complications arising from non compatibility of the CPE Software &Hardware
procured from market.
LAN infrastructure
Note: Any parallel wiring other than one telephone in the Broadband/ADSL line would lead to reduced
download speed and frequent disconnection.
Using Broadband Service
1. Connections & Installation
For extending the service, the telephone cable coming to the customer’s premises is connected to a ADSL2+
CPE using a POTS Splitter. The ADSL2+ CPE acts as an interface between the telephone cable and the
computer. The ‘POTS Splitter’ is used to separate voice and data signals enabling both Voice and Internet,
simultaneously, on the same telephone line. One cable out of the POTS Splitter is connected to the telephone
instrument. Your MTNL Broadband connection comes with a user account consisting of a Username and
Password. This is used by the CPE in establishing connection to the MTNL Broadband network. The username
and password are pre-configured in the MTNL ADSL2+ CPE. When the CPE is switched ‘ON’, it automatically
establishes a connection to the Broadband Network.
The ADSL2+ CPE and the POTS splitter shall be connected as per the figure given belowTelephone
Telephone Line
USB or LAN Connection
The POTS splitter should be placed at a suitable point before any other device is connected to the
telephone line. This is important for proper working of the Broadband connection.
The POTS splitter has three ports Phone, DSL and line which are to be connected as below:
i. Line port – for connecting the telephone line from MTNL.
ii. Phone port – for connecting the telephone instrument.
iii. DSL port for connecting the ADSL CPE(Router/ADSL CPE).
The interfaces on the MTNL ADSL CPE and the connectivity is detailed below The MTNL ADSL 2+ CPE has three ports / interfaces and one inlet for connecting AC power adaptor supplied
along with it. All these are available on the back panel of CPE.
i. ADSL interface (RJ 11) for connecting the incoming DSL line from the POTS splitter.
ii. Ethernet interface (RJ45) for connecting the Ethernet cable from the PC.
iii. USB interface for connecting the USB cable from the PC.
Interfaces on the Back Panel of MTNL Broadband ADSL2+
9V AC 1 A
Note - Ethernet or USB interface shall be used, depending on the availability of the corresponding
interface on the PC.
LED's have been provided on the Front Panel of MTNL ADSL2+ CPE, which are useful for diagnostics in
case of any problem in the functioning of Broadband connection. The LED's available on the ADSL2+ CPE
and their brief descriptions is given below -
LEDs on the Front Panel of MTNL ADSL2+ CPE
DSL 502 T
Power LED- A Solid green light indicates a connection to a good power connector. Power
supply (9V AC 1A) supply is ok.
Status LED (system) A blinking light indicates normal operation. If this light is not lit and the
power light is on, this indicates ADSL CPE failure.
ADSL Link/Act LED – Solid Green – Indicates that the ADSL CPE is connected to Exchange.
- Blinking – Indicates ADSL CPE is not able to train up. Possible line problem.
Ethernet Link/Act - Solid light indicates router is connected to PC's Ethernet port
- Blinking indicates that data is being transferred between PC and ADSL CPE.
USB Link/Act - Solid light indicates router is connected to PC's USB port
- Blinking indicates that data is being transferred between PC and ADSL CPE
After the ADSL2+ CPE has been connected as above, it can be switched ON. The ADSL2+ CPE shall take
about 2 to 3 minutes to boot and train with the MTNL Broadband network. While train-up, the ADSL link
shall be blinking. After completion of this process all the LEDs should be at the normal display condition.
The ADSL CPE is pre-configured with the initial username and password and establishes connection as soon as
it is switched on. No connection is required to be set-up on the PC for connecting to Internet.
If the ADSL2+ CPE is connected to PC on an Ethernet port, no settings on the PC shall be required normally to
begin browsing. However, in case the USB port is used for connection, the PC shall have to be set-up for using
the Broadband connection. The ADSL CPE USB driver software is required to be installed on the PC to begin
using the connection. This software is available on the CD supplied with the ADSL CPE.
Note – The ADSL2+ CPE should be installed in a proper place which should preferably be cool and dust
free. Handling of ADSL2+ CPE should be avoided. Switch OFF the ADSL2+ CPE when not in use.
Remember the ON condition of ADSL2+ CPE keeps your connection to the Broadband Network ON even if
the PC is switched OFF.
2. Username / Login ID
MTNL will activate the Broadband Service using Customer’s MTNL Telephone Number digits as
Username/Login ID. For example for Broadband Services on Telephone No 23359272, user will be allocated
Username/Login ID as 23359272.
3. Password
The Password given by MTNL would be used for the first time login and thereafter Customer needs to change
and customize his/her Password.
How to Change Password for Your Broadband Connection (Username)?
Change of Password for your username is a two steps process. In step I, you have to change the password
for your account at our Web-Self Care Website and then, in Step II, the password
has to be changed in your ADSL router/ Modem (CPE) - Open the Web page, from your
own broadband connection to login into your ADSL Router/ADSL CPE(CPE). For detailed procedure follow
the procedure detailed hereunder or visit web site
STEP I- To Change Password at our Web-Self Care Website.
i. Log on to our Web-Self Care Website
The following Window ‘Welcome to MTNL Web-Self Care’ shall be displayed
ii. Enter your Username and existing Password in the given fields. (Your Username is your Telephone
Number and for the new customers Password is the CA Number given on the Telephone Bill of the
Telephone on which Broadband Connection is installed)
Click ‘Login’.
iv. In the next window, Click on ‘Change Service Password’, under the Account Maintenance Menu on the
left side.
The following Window ‘Change Service Password’ shall be displayed
v. In the table that appears on the right side, Select the Login Id (User Name - which is your Broadband
Connection Telephone No) for which you want to change the Password.
vi. Click on the ‘Current Password’ field and enter your existing password.
vii. Click on the ‘New Password’ field and enter your new password. Please note that the Password should
have minimum of 4 alphanumeric characters.
Click on ‘Confirm New Password’ field and re-enter your new password.
Click on ‘Change Password’. A confirmation message, ‘Password updated for login <login id>’ will
appear on the screen indicating that your password has been changed successfully.
Click on ‘Logout’ field under Account Maintenance Menu on the left side to Logout.
You can Login again with new Password to verify it.
STEP II: To Change Password in CPE/ ADSL Router
i. Open Webpage, from your own broadband connection to login into your ADSL
ii. Logon using user name as admin and Password also as admin. Then a new page ‘ADSL Router’ will
appear as shown below:
Click on the WAN tab, which appears at left side of the window. The following Window ‘WAN Setting’
shall be displayed
Scroll to WAN settings and select the PPPoE/PPPoA option.
iv. Under the heading PPPoE/ PPPoA, in User Name field, your telephone number is displayed. Delete the
existing password appearing in the Password field and enter the new password carefully. This should be
the same as the one entered on the MTNL Web-Self Care in ‘Change Service Password’ menu. This
password in your ADSL Router and the password on the MTNL Server are matched before connection
is established.
v. Click the Apply button at the bottom of the page.
vi. Click on OK in the message that appears.
vii. At the top of the screen, click on the Tools Tab and Click the Misc button seen on the left side of the
window. The following window ‘Miscellaneous Configuration’ will open:
Scroll to the bottom of the page and click on Reboot to save your new password in the ADSL Router.
viii. A message for restart will appear. Click on OK.
ix. At this time, ‘Page can not be displayed’ message will appear in the web page and the ADSL Lamp on
your ADSL router/Modem (CPE) will go off. Close the Internet Explorer/ Internet Browser. Wait for 2 to3
minutes till ADSL Lamp on the ADSL Router glows again and become stable.
x. To verify that your password has been changed successfully, open Webpage, again.
Logon using user name as admin and Password also as admin as done earlier.
xi. Verify by checking the status of the connection by clicking on the Status tab displayed on the page. It
should show the status as ‘Connected’. Now you can surf the Internet. This confirms that password
for your account has been changed successfully.
CAUTION: Never use the ‘Restore to Factory Default Setting’ Option in Tools
menu as it may damage your configuration in ADSL Router.
4. How to Use Email Services?
MTNL provides email address and personal email box(s) to all users of broadband service. These email
services can be accessed using a browser (web-based email) and also using a POP3 client like Outlook
Your email account (different from your Broadband account) shall be created on the MTNL email server.
The email account shall consist of an email login-id/ Username and password which shall be used for
sending and receiving emails for the created email address. For example if your email login-id / username
is ramesh then your email address will be [email protected]
For Free E-mail IDs as per Broadband Plan Opted/additional E-Mail IDs as per the requirement stated in
Subscription Form, customer can visit the MTNL Web site to create his/her Mail
boxes or contact Broadband/ADSL Internet Services Help Desk Toll free No 1504 or
1600-111-172 or mail us at: [email protected]
E-mail IDs can be a combination of alphabets & numeric but not starting with a numeric; it MUST NOT
include any special character/ symbol either.
How to Create New E-Mail Account at MTNL Web-Self Care Website?
Log on to MTNL Web-Self Care Website
Enter your Broadband Account Username and Password in the given fields.
Click ‘Login’.
iv. In the next window, Click on ‘Add Complimentary E-mail ID(s)’ visible under the Account
Maintenance Menu on the left side. The following window is displayed:
In the table that appears on the right side no. of eligible E-Mail ID's will appear. Click the check box
and enter the new E-Mail ID under ‘Login’ field (At least 3 characters).
vi. Under the ‘Password Field’ enter password for new E-Mail ID. Please choose the password
between 4 to 8 alphanumeric characters.
vii. Click under ‘Confirm Password Field’ and re-enter your new password, which should be same as
at Step vi.
viii. For creation of more E-Mail Boxes (if available) repeat the steps from v to vii.
Click on ‘Submit’ button. A confirmation message ‘Following E-mail ID(s) created successfully’
will appear on the screen indicating that your Mail Box has been created successfully.
To check password, click E-Mail under the Account Maintenance Menu on the left side. Enter
your E-mail login ID and password and click 'Login' button. If the password is correct then you'll
view your mailbox. Alternatively, to verify the access to your mailbox, go to the web-based E-Mail
access site
How to Configure Outlook Express?
You can also set-up an email client like Outlook Express for sending and receiving emails using your
MTNL email address. The procedure for setting Outlook Express is as follows•
Open Outlook Express.
Click on Tools
Select Mail and enter your name in Display Name.
Click Next and enter your email address as e-mail [email protected]
Click Next
Set your incoming mail server as POP3 server.
Set incoming mail (POP3) server as –
Set outgoing mail (SMTP) server as –
For Account name use – email account login-ID / Username
For password use – email account password (as created above at step vi)
Set your email client to use Authentication while sending mails by selecting the option ‘My
server requires authentication’.
Select Account
Click on Add button in Internet Account Window.
Detailed procedure for setting up the email client is also available on the MTNL Delhi website
Note: For users already having email-ids Customers can continue to use Web based email services from other service providers. Services like
Hotmail, Yahoo, Rediffmail shall be accessible using the web based interface. However the use of email
addresses with POP3 facility will depend on the policy of the email service providers. Customers are
advised to verify this with their email address service providers. The use of MTNL mail servers shall be
restricted to the use of MTNL provided email addresses.
5. How to View Your Broadband Account Usage?
MTNL Broadband customers can view their usage logs on-line. This facility has been provided on the Web
Self care page which can be accessed as follows •
Connect to Internet and logon to the webpage -
Enter your Broadband account “Username” and “Password” to Login to your web self-care page.
The following screen is displayed showing the Account information:
Click on ‘View Session History’ option available on the left side of the page. Select the desired
Date Range (Period) to view the detailed usage. You can also print the detailed usage logs.
Following screen ‘View Session History Logs’ shall be displayed:
6. How to View Your Broadband Usage Bill Details?
Log on to the web site
On the right hand side of the page that will appear on the browser, click on the “View Broadband
Usage Bill Details ” link under “Broadband Users” heading.
iii. Enter your broadband connection telephone number.
iv. Select the month for which you want to view the broadband usage bill details.
v. Click on ‘Go’ to view the Usage Bill details including CPE Rental for the month you selected.
7. How to Measure the Speed of Your Broadband Connection?
Log on to the web site
On the right hand side of the page that will appear on the browser, click on the “Test Speed of
Broadband Connection” link under “Broadband Users” heading.
iii. On the page that appears, Right Click on the following links depending upon the speed you have
Test Speed upto 256 kbps Broadband Tariff Plans
Test Speed for 512 kbps Broadband Tariff Plans or higher.
iv. Select ‘Save Target as….’ option and save the file at a location as per your convenience.
v. The Download Window will appear mentioning the download speed in Kilo Bytes per second (KBps or
vi. Multiply the download speed noted above by 8 to obtain speed of your Broadband Connection in Kilo
bits per second (Kbps or Kb/s).
The Internet Speed is generally measured in “Kilo bits per second (Kbps or Kb/s))” while web
browsers indicate the speed in "Kilo Bytes-per-second (KBps or KB/s)". Please note the uppercase
"B" in case of bytes and the lowercase "b" in case of bits. As one byte consist of eight bits, therefore,
Internet protocols add extra bits which are around 10 to 15%. Hence actual speed obtained is 10 to 15%
higher than what you have calculated at step vi above.
Some basic troubleshooting and diagnostic steps are included in this section for guidance in case of problems
while working with Broadband Connection. The steps detailed in this section are for Windows XP based PC. For
other versions of Windows, the steps may differ slightly.
Note – The ADSL2+ CPE should be handled with care. The settings in the ADSL CPE should not be
changed unless advised as it may affect the functioning of broadband connection.
Verifying the LED status on the ADSL2+ CPE
Make sure that the equipments and connecting cables/ interfaces are connected properly and the LED's on
the ADSL2+ CPE have normal status. The Normal and Faulty status of the LED's are described below Power LED Normal Status – Glowing and Stable.
Faulty Status – OFF. Check the power supply and power chord of Adaptor supplied with CPE. If the power
supply is ok and still the LED is OFF, the ADSL CPE might be faulty. Register complaint with MTNL.
Status LED
Normal Status – Blinking
Faulty Status – OFF => ADSL CPE is Faulty
Normal Status – Glowing and stable. When the ADSL2+ CPE is switched ON, this LED keeps blinking
initially during trainup period. Once the ADSL2+ CPE is trained with the Broadband equipment, it shall
become stable.
Faulty status – OFF or blinking very slowly.
Perform the following steps till LED becomes Normal:
Check the DSL cable for loose connection.
Remove and Reinsert the cable on ADSL CPE.
Restart the ADSL CPE Power supply.
If still the LED does not glow, this indicates possible telephone line problem.
Verify Dial tone on telephone.
For NO DIALTONE book telephone line fault with MTNL on 198.
If DIAL TONE is present book Broadband complaint with MTNL Broadband Help Desk
on 1504 or on 198.
Ethernet LED ( If used for connection between PC and ADSL2+ CPE)
Normal Status – Glowing and stable in case of NO activity and blinking in case of activity ( Browsing etc.)
Faulty status – OFF. Perform the following steps to further diagnose:
Check the Ethernet cable for loose connection.
Remove and Reinsert the cable on PC and ADSL CPE.
Verify the functioning of LAN Card on PC.
If still the LED does not glow, register complaint with MTNL.
USB LED ( If used for connection between PC and ADSL2+ CPE)
Normal Status – Glowing and stable in case of NO activity and blinking in case of activity (Browsing etc.)
Faulty status – OFF. Perform the following steps to further diagnose
Check the USB cable for loose connection.
Remove and Reinsert the cable on PC and ADSL CPE.
Verify the functioning of USB device on PC.
If still the LED does not glow register complaint with MTNL or check the connection with
Verifying connectivity to the Broadband network
If all the 4 LEDs (Power, Status, ADSL, Ethernet or USB) are showing NORMAL status perform the
following steps to verify the connections between PC and ADSL2+ CPE, and between ADSL2+ CPE and
Broadband Network:
(i) Verify Connectivity between PC and ADSL CPE To verify the Ethernet connectivity between PC and ADSL CPE perform the PING test as follows a)
On your Windows desktop - Click on Start and select Run.
Type cmd and select OK. This opens a DOS window.
In the command prompt, type ping and press Enter.
Confirm that you are getting reply from as shown below:
If the reply is not received, it indicates connectivity problem between PC and ADSL CPE.
Verify the Network Settings on the PC as follows Start the Internet Explorer browser
Go to Tools -> Internet Options
Go to Connections tab and click on LAN Settings.
Make sure that all the options are un-checked.
Click on OK and close the Internet Options window.
Close the Browser.
Also verify the following TCP / IP Settings.
Go to My Computer - > Control Panel - > Network Connections –
> Right Click your LAN connection Icon where D-Link device is indicated. Select
Under tab General, Select Internet Protocol (TCP/IP) - > Properties - >
In the TCP / IP properties window the following should be selected and entered–
Obtain IP automatically
DNS Server Address as : Preferred DNS (Primary)
Alternate DNS (Secondary) :
Click OK.
Reboot the PC (If prompted. Otherwise PC Reboot is not required)
Verify connectivity by running PING test as explained above.
(ii) Verify connectivity between ADSL2+ CPE and Broadband Network To verify the above connectivity, open the management interface of ADSL CPE by starting your browser
(Internet Explorer) and opening the webpage –
Give- admin as username and admin as password to open the ADSL CPE Management Page
Select the Status TAB. The following indicates proper connectivityIn WAN Section, the Status should be shown as Connected.
IP Address should be allotted. The Format shall be 59.1xx.x.x
Default Gateway should be allotted. The format shall be 59.1xx.x.x
DNS Server should be allotted.
Note the above addresses and perform PING test on them to verify connectivity to broadband network.
If the Status of WAN connection is Disconnected, it indicates a possible Network or Password
In case the password has been changed recently, verify that the password has been set properly (Refer
Password Section).
If still the status is disconnected, register your complaint with MTNL Broadband Helpdesk at 1504.
Dos & Don’ts
Switch off CPE when not in use.
To avail Unlimited Free Internet Usage during night (00.00 hrs to 08.00 Hrs) in TriB 590NU Plan Switch ON CPE during
Night after 00.00 hrs and ensure disconnection before 08.00 hrs.
In case of power off/on CPE, please wait for 2-3 min before connecting to Internet
Do not use any other power adaptor than the one supplied with CPE
Don’t use the ‘Restore Factory Default Setting’ option in the CPE
Keep TCP/IP Properties settings in your PC as Obtain IP automatically and DNS Server Address as :
Preferred DNS (Primary) and Alternate DNS (Secondary) :
The splitter provided shall be connected at the main tapping point of 2-wire Tel cable of MTNL.
Additional Extension /Phone if any shall be connected only after splitter
The Phone, DSL and line (MTNL Tel 2-wire) shall be connected to splitter as per marking on the Splitter
supplied with CPE
In case USB port is used, ensure CPE USB driver is installed on PC before connecting the USB cable
10. In case of problem to connect to Internet check the following LEDs Status on the ADSL Router/CPE
For Normal Operation, the following 4 LEDs will glow:
i. Power LED:
Solid Green
ii. Status LED:
iii. ADSL Link/Act:
Solid Green (Fast blinking during activity)
iv. *Ethernet Link/Act Solid/Blinking (During activity)
Or, *USB Link/Act
Solid/Blinking (During activity)
In case Browsing Problem persists even after the indication of Normal Operation shown above by
LEDs then make CPE Power off and then Power ON and please wait for 2-3 min before connecting to
For Faulty Condition status of LEDs will be as under:
a. Power LED:
Off (Power supply/adaptor faulty)
b. Status LED:
Off (CPE fault)
c. ADSL Link/Act:
Off (Tel Line/CPE faulty)
Slow blinking (Tel line fault)
d. *Ethernet Link/Act Off (LAN Port in PC/Cable Connection Problem)
*USB Link/Act
Off (USB Port in PC/Cable Connection Problem)
*Depending upon Ethernet or USB port used for connecting PC.
Ensure that only one LAN Connection is Enabled in ‘Network Connections’ in your PC.
Quick Reference
MTNL Delhi Website – ;
Complaint booking – Dial 198 (Interactive Voice Response System) or Dial 1504
Broadband Helpdesk –Dial 1504
E-mai address of Broadband Helpdesk: [email protected]
For Tariff Plan Details and Booking of Broadband Connection - Dial 1500.
Mail Server addresses O/G Mail Server ( SMTP) –
I/C Mail Server ( PoP ) -
Web link for email – ;
DNS Server Address:
Preferred DNS (Primary):
Alternate DNS (Secondary):
Web link for Broadband User Guide: –
WebLink for Broadband Account Password Change –
Weblink for Email address registration –
Weblink to view Usage –
Weblink to View Bill details –
Link for ADSL2+ CPE Interface –
MTNL Broadband /ADSL Internet Services Helpdesk
For any Help/ Complaints related to Broadband/ADSL Service after activation please contact:MTNL Broadband /ADSL Internet Services Helpdesk Toll free No 1504 or, 1600-111-172
or, mail us at: [email protected] For more details log on to: or
Free Data
Usage in
Monthly DSL
Annual DSL
No. of Free
Email IDs
with 4MB
Addl. Usage
Charges beyond
Monthly free
DSL 399
256 Kbps
400 MB
Rs 4,399
Rs.1.20/- per MB
DSL 749
256 Kbps
750 MB
Rs. 8,200
Rs.1.20/- per MB
DSL 1199
256 Kbps
1.25 GB
Rs.12, 900
Rs.1.10/- per MB
DSL 2399
512 Kbps
2.50 GB
Rs. 25,900
Rs.1.10/- per MB
DSL 3999
512 Kbps
5 GB
Rs.1.10/- per MB
DSL 7199
512 Kbps
10 GB
Rs. 7199
Rs.1.10/- per MB
DSL Silver
1.0 Mbps
28 GB
Rs.19, 999
Rs.1.10/- per MB
DSL Gold
1.0 Mbps
56 GB
Rs.39, 999
Rs.1.10/- per MB
DSL Premium
2.0 Mbps
60 GB
Rs.42, 999
Rs.1.10/- per MB
256 Kbps
As per actual
Rs. 2/- per MB
Rs. 1.20 per MB
TriB 590NU
256 Kbps
Night Unlimt.
+ 500 MB
TriB 599
512 Kbps
500 MB
Rs.1.10 per MB
TriB 1199
512 Kbps
1.25 GB
Rs.12, 900
Rs.1.10/- per MB
TriB Cyber A
2.0 Mbps
14 GB
Rs.9, 999
Rs.1.10/- per MB
TriB Cyber B
1.0 Mbps
10 GB
Rs.7, 199
Rs.1.10/- per MB
Note1 *DSL Silver, Gold and premium Plans- Download speed may be as high as 8 Mbps and is guaranteed upto MTNL ISP only. Download
speed is dependent on Telephone line length- Broadband connection will be made for the plans 512 kbps and above subject to feasibility.
Note2 TriB 590NU-Night Unlimited(NU): Unlimited Free Internet Usage (Data Download) Night time between 00 Hrs to 08.00 Hrs however Day
time Internet Usage (Data Download) 08.00 Hrs to 24.00 Hrs is counted against Monthly Free Data Download limit. For Unlimited Free Internet
Usage Switch ON CPE during Night after 00.00 hrs and ensure disconnection before 08.00 hrs. Switch off CPE when not in use.
Note3 Plans at Sl 10 to 12 are single user type.
Note4 NA- Not Applicable
Initial Deposit & other Charges for Broadband/ADSL Internet Services Tariff Plans
One Time Registration Charge
Rs. 500/-*
(with Tel Bill – Non refundable)
line booking in all land line Plans)
DSL Installation & Testing Charges (with Tel Bill)
Rs. 300/-
Initial Deposit for DSL CPE one time
(with Tel Bill – Non refundable)
Rs. 500/-*
(* Not applicable for Customer Owned CPE)
(* Not applicable for Customer Owned CPE)
Monthly Rent for CPE
Rs. 80/-*
Safe Custody Charges per month
Rs. 100/-
Shifting Charges
Rs. 100/-
Charges for additional E-mail ID with 4 MB Capacity
beyond free E-mail Ids or increase of E-mail ID capacity
(*No Registration Charge of Broadband Internet with new
Rs. 200/- per annum
to 12 MB from 4 MB
Upload Speed
For all the plans Sl 1 to Sl 13 Upload speed will be equal to download
speed or 512 Kbps whichever is minimum. Upload Speed for Plan at Sl
14 & 15 Cyber Business Plans will be limited to 256 Kbps
Migration from one plan to another
One IP Address will be assigned /allocated, free of charge, in all the Volume base Plans on need basis/as per the technical solution,
Service Tax
As applicable
Security Deposit (Refundable) at the time of Registration
TriB Cyber A –Rs. 20,000/
applicable only for TriB Cyber A & B Plans at Sl 14 & 15.
TriB Cyber B –Rs. 15,000/
however, facility for additional fixed IP Address will be charged @ Rs. 2000 per IP Address per annum.
No security deposit for other Broadband Plans
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF