Step 4: Set up Voice Connect your Home Phone to your Modem: • Connect your home phone to the “TEL 1” port on the back of your Modem. • Confirm your service is active by placing calls to and from your phone. • To activate voicemail, sign in to My Account at twc.com/account. • To learn more about phone features, visit twc.com/support. TIME WARNER CABLE IS NOW SPECTRUM Note: Your home phone should not be connected to a phone outlet on the wall. CUSTOMERS RETURNING EQUIPMENT If you’re using this equipment to replace a Modem, make sure to return that old Modem to us, to avoid incurring additional charges. Here’s what we’ll need from you: Easy Connect Instructions for Internet/Voice • Secure the equipment with the packaging included in your shipping box. • Place the pre-paid return label over the original shipping label. • Drop off the box at your local Spectrum store or the nearest FedEx Office® location. 1 Install Modem 2 Activate Modem Your Privacy Is Important To Us 3 Connect to Internet For additional information regarding our legal Terms, Conditions, and Policies and other important information, please visit help.twcable.com/policies.html. To request a copy of the legal policies, call 1-800-892-4357. 4 Set up Voice Care/Tips/Troubleshooting • For optimal WiFi performance on your devices, place your Modem in a central and open location. • If you purchased your own wireless router, refer to the manufacturer’s instructions to personalize your WiFi network settings. • Make sure you’re connected to your Network Name, launch your Internet browser and accept Terms & Conditions. • Make sure your outlet is not controlled by an on/off wall switch. • Check out our step-by-step How-To videos at twc.com/howto. © 2016 Charter Communications, Inc. Customer Service Number 1-877-309-5869 SIVEZ-0716 Installation Diagram Step 1: Install Modem Important: Follow steps in order. A Select Location Refer to the insert included with this kit for optimal Modem placement. Modem placement can affect your WiFi signal strength. B Connect your Modem to your cable outlet C Connect the power cord Connect the power cord provided in this kit to the “Power” input on the Modem. Plug the other end into an electrical outlet. Connect Coax cable from the cable outlet to the “Cable In” port on the back of your Modem. Note: If you’re using the same cable for TV and Internet, use the splitter provided. Step 2: Activate Modem A B C SELECT LOCATION COAX CABLE POWER CORD If the “Online” light on the front of the Modem is solid, skip to Step 3. If the light is blinking, continue with Step 2. Via our App Via our automated phone system OR Sign in to the My TWC® app. Tap on “Troubleshooting”, select “Activate New Equipment” and follow the instructions. CABLE If prompted, enter the 10-digit phone number associated with your account. Say “ACTIVATE”. No hold required. POWER Step 3: Connect to Internet 800939 DG1670A/TW Call 1-877-309-5869. USB RESET TEL 1 Choose a wired or wireless connection and launch browser Accept Terms & Conditions Wired Make sure you’re connected to your Network Name and open your browser. Connect the Ethernet cable from your Modem to your Computer. Wireless/WiFi (If In-home WiFi was ordered with Internet service) OR • Locate the default network name (SSID) and password (Preshared Key) on the Modem label. You can use either the 2.4 GHz or 5 GHz network. • Look for the same default network name on your wireless device. • Select the default network and enter the password to connect. Network Name (SSID) 2.4 GHZ: 1234567890 5 GHZ: 1234567890 Preshared Key: 1234567890 EX AM PL E ETHERNET Tip: We strongly recommend customizing your network name and password for increased security. Refer to the enclosed insert for more information. A welcome message will appear with Internet Terms & Conditions. Please review and accept to use your Internet service. Open a browser to confirm you are online. Note: The welcome message may take up to 24 hours to appear. You may go online in the meantime.
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