User manual | XFINITY® on the X1 Entertainment Operating System

Welcome to XFINITY®
on the X1 Entertainment
Operating System®
Welcome Kit
2
Thank you for
Choosing XFINITY®
Welcome to XFINITY® on the X1 Entertainment Operating System®,
the simplest, fastest and most complete way to access all your
entertainment on all your screens. For more information about X1
available online, visit www.comcast.com/x1welcome.
Rio 2 available for Rent or Purchase with
XFINITY On Demand | Parenthood available at xfinity.com/tv
Table of Contents
3
Remote Control
4XFINITY® TV
9
Setup Guides
12
Account and Support, The Comcast Customer Guarantee™
NEED HELP?
www.comcast.com/help
CHAT WITH US
www.comcast.com/chat
LEARN MORE ABOUT X1
www.xfinity.com/xtv
CALL US
1-800-XFINITY
MANAGE X1 SETTINGS & HELP
www.xfinity.com/xtv
Services and features vary based upon service level. NBCU celebrity endorsement not implied. All networks
are divisions of NBCUniversal © NBCUniversal Media, LLC. All Rights Reserved. Parenthood © 2012 NBC
Studios, Inc. Rio 2 (G) © 2014 Twentieth Century Fox Film Corporation. All rights reserved.
3
Play/Pause
Pause and resume what you are watching. With X1 DVR™ service,
this also allows you to pause and resume live TV.
Rewind/Fast-Forward
Rewind and fast-forward
a program or skip ahead
or back 24 hours in
the guide.
XFINITY
Main Menu to access Guide,
Saved (DVR), On Demand,
Search, Apps and Settings.
Exit
Returns you to live TV
or the previous menu.
Record
Schedule a show
or series to record.
Guide
Displays channel line up.
Press Guide twice
for guide views to
filter listings.
Page Up/Down
Jumps you up/down in
menus or forward/backward
while watching a show.
Last
Takes you back a
step in the menu,
exits to live TV or shows
last channels/shows
watched.
Search
Type the first few letters
of an actor, title or genre
and get instant results
across live TV, XFINITY
On Demand™ and your
X1 DVR. The number
buttons on your remote
correspond to letters.
Info
Displays full
program information.
Shortcuts
Help when you need it.*
Display Video window
while browsing menus.
Launch the
Sports app.
Delete a recording,
cancel a scheduled
recording or clear
history from Last
Watched.
Services and features vary based on service level and equipment. An additional monthly fee applies to DVR
service. Your remote control may vary slightly from the one pictured here, but the basic functions should
remain the same. Some features may not be available in all areas. For a complete list of Comcast remotes
go to www.comcast.com/remotes for more details. Only DVR set-top boxes can pause or rewind live TV.
*Not available on all set-top boxes.
4
XFINITY® TV
On-Screen Guide
XFINITY® on the X1 Entertainment Operating System® gives you a
one-of-a-kind interactive TV experience.
PRESS
FOR THE MAIN MENU
•
Guide — Channel line up and listings.
•
Saved — DVR Recordings, Favorites,
Purchased and For You.
•
On Demand — TV shows, movies, kids’
programming and more available
instantly.
•
Search — Search across live TV, XFINITY
On Demand™ and the X1 DVR™ at the
same time.
•
Apps — Pandora, Sports App, Weather,
etc.
•
Settings — Preferences, device settings
and parental controls.
PRESS GUIDE TWICE TO FILTER LISTINGS BY:
•
All Channels
• HD Channels
•
Favorites — Shows your favorite
channels. To set up, highlight
channel number/logo in Guide, press
OK then press Favorite.
•
Trending — See what is trending
on XFINITY TV and Twitter.
• Movies
• Sports
• Kids
5
FILTER ON DEMAND TO NARROW CHOICES
In the On Demand menu, narrow choices by navigating to the top of the screen
and press
while highlighting Filter or Sort. You can sort by:
•
HD or 3D
•Free to Me or All
•Closed Caption and
Video Description
•New Only
•Popular
• Most Recent
Make selections and press
to display.
FIND WHAT YOU’RE LOOKING FOR
•Type the first few letters of an actor,
channel, title, team or genre and
get instant results across live TV,
XFINITY On Demand™ and your X1 DVR™.
The number buttons on your remote
correspond to the letters.
•Seamlessly flip to your most recently
watched shows, DVR recordings and
XFINITY On Demand programs by
pressing the Last button while watching
TV.
GET RECOMMENDATIONS AND BOOKMARK FAVORITES
•Get recommendations when you
select any program and scroll down
to More Like This. You will see a list of
similar movies and shows you might
enjoy or other programs with specific
cast or crew members.
•Keep track of your favorite actors,
shows, teams and movies by marking
them as a Favorite, then find them in
the Saved menu to watch anytime.
•In the Saved menu, get
recommendations based on
what you’ve watched by selecting
For You.
6
LEARN MORE ABOUT
YOUR SHOWS AND MOVIES
•In each show’s information screen you
have the option to see other episodes
in the series, find other air times or
mark as a Favorite.
ACCESS YOUR DVR RECORDINGS
•To record a show, highlight the program in Guide, Search Result, Program
Information or while watching live TV and then press
on your remote. For a TV
series, you can record Just This Episode or All Future Episodes to create a series
recording.
•To watch recordings, go to Saved and then Recordings.
•To delete recordings, highlight the program or folder of recordings and press
on our remote, then press
to Delete Now. Pressing
will send deleted
recordings to your Recently Deleted folder.
FIND FAVORITES, PURCHASES AND FOR YOU
Choose Saved in the Main Menu to access:
•
Favorites are shortcuts to your preferred movies, TV shows, actors, channels
and sports teams. Select the Favorite option from Program/Series Information.
•
Purchases include the TV shows and movies you have purchased to own.
•
For You lists your recently recorded and watched programs with new
recommendations based on your viewing habits.
7
APPS RIGHT ON YOUR TV
Access your favorite social, music, sports and weather apps on your TV.
•
Sports — Track multiple games at once
and check the latest scores and standings,
all while watching another game.
•
Social Media — View photos and access
your social media accounts.
•
Pandora — Listen to your music channels
on Pandora.
•
Tips and Tricks — Get updates on the
latest features and shortcuts.
•
Weather — Get the current and extended
forecast for your area or any location.
•
My Account — View your bill,
appointments or troubleshoot your service.
Some apps, such as Pandora, require initial setup online. Go to www.xfinity.com/
x1apps to connect these apps to your TV. Check the Apps menu to see what new
apps have been added.
MORE CONTROL AT YOUR FINGERTIPS
Select the
in the Menu page to manage Menu Preferences, Device Settings
and Parental Controls.
• Menu Preferences include changing the background darkness level and autotuning to HD channels.
• Device Settings include options for closed captioning, video resolutions, audio
settings and light brightness of your set-top box.
• Parental Controls allow you to restrict viewing on your TV.
Go to www.xfinity.com/parents for more information.
XFINITY On Demand ™ programming requires subscription to TV service package with XFINITY
On Demand programming. XFINITY On Demand selections subject to charge indicated at time of
purchase. Not all services available in all areas. Pricing and services subject to change. Limited Basic
Service subscription required to receive other levels of service. Call for restrictions and details.
8
Entertainment on the Go
With the XFINITY TV Go app you can take your entertainment
with you wherever you go!
WATCH THOUSANDS OF
XFINITY ON DEMAND™ PROGRAMS
The XFINITY TV Go app makes the power of XFINITY
On Demand™ mobile. Browse and stream popular TV series,
primetime shows and hit movies from CNN, TNT, ESPN, Food
Network and more.
You can even download TV shows and movies to your device
and watch them when you’re offline from SHOWTIME®,
STARZ®, ENCORE® and MOVIEPLEX® with your Premium
subscription.
STREAM OVER 50 NETWORKS LIVE FROM YOUR MOBILE DEVICE
Plus many more!
Available from iTunes, Google Play and Amazon. Programming and services vary based on service level.
Standard data charges apply. Check with your carrier.
9
SETUP GUIDES
Set Up & Connect
HDMI / COAX CABLE CONNECTION
XFINITY Set-Top Box (Back)
Actual device may vary.
Cable In/RF In
HDMI/HD To TV
Coax
HDMI
To TV/RF Out
Power
Power
Coax
HDTV
—Or—
Non-HDTV
Cable Wall
Outlet
1
Connect a coax
cable from your
cable wall outlet to
the Cable In/RF In
connection on your
set-top box. Make
sure this connection is
finger tight.
You may only need one
coax cable for your settop box connection, so
select the length that
suits your needs.
Refer to page 11 for alternate
connection information.
Electrical
Outlet
2
For the best HD picture
quality, connect the
HDMI cable from the
HDMI connection
on your HDTV to the
HDMI/HD To TV
connection on your settop box.*
3
Plug the power cord
into your set-top box,
then into an electrical
outlet.
Your set-top box will
begin booting up. This
process may take up
to 10 minutes.
If your device has
multiple HDMI
connections, use the
HD To TV connection.
—Or—
Connect the other coax
cable from the Cable
In/RF In connection on
your TV to the To TV/
RF Out connection on
your set-top box. Make
sure this connection is
finger tight.
*If you are using the
HDMI cable, you will
only use one coax
cable for your set-top
box connection.
10
Power Up & Activate
Account
Information
You might need the Account Information
card found in your XFINITY folder in this kit to
complete activation.
Turn your TV on. Make sure that it is set
to the proper input or channel.
Enter your account information
You can find your XFINITY account number on the Activation Information sheet inside the self-install kit.
Account Number:
Phone Number:
Device Name:
–
Please follow the on-screen messaging to
complete the activation of your new XFINITY
service.
–
Living Room
Continue
Don’t forget to program your remote
control! To program your remote to your TV,
refer to the instructions with your remote. Or
go to www.comcast.com/remotes.
Need help? For troubleshooting tips, go to www.comcast.com/selfinstall.
11
COMPOSITE CABLE
CONNECTION
XFINITY Set-Top Box (Back)
Cable In/RF In
Coax
COMPONENT VIDEO /
COMPOSITE AUDIO
CABLE CONNECTION
XFINITY Set-Top Box (Back)
Actual device may vary.
Output
Power
Composite
Cable
Cable In/RF In
Power
Output
Component
Video/Composite
Audio Cables
Coax
Input
Cable Wall
Outlet
Actual device may vary.
Power
Input
Electrical
Outlet
TV
Cable Wall
Outlet
TV
ALTERNATE CONNECTION USING A SPLITTER
Existing Device (Back)
Cable In/RF In
Coax
Splitter*
Cable In/RF In
Coax
Coax
Cable Wall
Outlet
Power
XFINITY New Device (Back)
*Splitter not included in Self-Installation Kit.
For more information, visit www.comcast.com/selfinstall.
Electrical
Outlet
12
ACCOUNT
AND SUPPORT
XFINITY® Self-Service
Manage everything from anywhere.
ONLINE
Set up your account, create a user profile and manage your settings at
www.comcast.com/myaccount. You can manage your account online or from
your mobile device with the XFINITY My Account app.
• Pay your bill, set up automatic payments, review past payments and statements
or sign up for EcoBill.®
• Get help troubleshooting or request a callback from one of our experts.
• Check your connection status, manage your appointments and learn more about
your account.
ON THE GO
XFINITY MY ACCOUNT APP
Manage your account on mobile devices with the XFINITY
My Account app. No lines. No waiting. Pay your bill, manage
your appointments and check your connection status, even
troubleshoot technical issues right from your mobile device.
Download the XFINITY My Account app to manage your
account easily from anywhere.
Standard data charges apply to app download and usage. Check with your carrier.
13
ALERTS
Sign up for helpful service alerts via text message or email at
www.comcast.com/myaccount. Once registered, text any
of these commands to 266278 and we’ll text you right back.
LOC: Provides address of closest service center.
BAL: Provides your latest balance information.
OUT: Tells you if you are currently in a service outage.
NOAPPT: Cancel a scheduled service call.
STOP: Unsubscribe from Comcast text alerts.
HELP: Get additional service information.
COMMAND: See a list of available features.
Troubleshooting
NEED HELP WITH THE REMOTE CONTROL?
•Visit www.comcast.com/remotes for remote control programming support,
code lookup tools and frequently asked questions.
14
The Comcast Customer Guarantee™
The Comcast Customer Guarantee™ is our promise that we will
always provide a superior customer experience. We will make the
following guarantees to our customers:
• We will give you a 30-day, money-back guarantee on our video, voice and
high-speed Internet services.
• We will offer two-hour appointment windows.
• We will always be on time within your appointment window or we’ll give you
a $20 account credit or a free premium channel for three months.*
• We will resolve routine issues in one visit or give you a $20 account credit
or a free premium channel for three months.*
• We will treat you and your home with courtesy and respect.
• We’re here for you, 24 hours a day, 7 days a week, to answer questions at
your convenience.
• We will offer easy to understand packages and provide you
with a clear bill.
• We will continually offer the best and most video choices.
Learn more about the Comcast Customer Guarantee at:
www.comcast.com/Corporate/Customers/CustomerGuarantee.html.
*$25 credit provided in Comcast systems in Illinois.
© 2014 Comcast. All rights reserved.
X1 USER SIK 1014

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