HP Color LaserJet Enterprise CP5520 printer user guide

HP Color LaserJet Enterprise CP5520 printer user guide

COLOR LASERJET ENTERPRISE CP5520

PRINTER SERIES

User Guide

HP Color LaserJet Enterprise CP5520

Printer Series

User Guide

Copyright and License

© 2010 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CE707-90901

Edition 1, 11/2010

Trademark Credits

Adobe ® , Acrobat ® , and PostScript ® are trademarks of Adobe Systems

Incorporated.

Corel® is a trademark or registered trademark of Corel Corporation or Corel

Corporation Limited.

Intel® Core™™ is a trademark of Intel

Corporation in the U.S. and other countries.

Java™™ is a US trademark of Sun

Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and

Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

PANTONE® is Pantone, Inc's checkstandard trademark for color.

UNIX

® is a registered trademark of The

Open Group.

ENERGY STAR ® and the ENERGY STAR ® mark are registered U.S. marks.

Conventions used in this guide

TIP:

Tips provide helpful hints or shortcuts.

NOTE:

Notes provide important information to explain a concept or to complete a task.

CAUTION:

Cautions indicate procedures that you should follow to avoid losing data or damaging the product.

WARNING!

Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.

ENWW iii

iv Conventions used in this guide ENWW

Table of contents

1 Product basics ................................................................................................................................................ 1

Product comparison ............................................................................................................................. 2

Serial number and model number location ........................................................................................... 3

Control panel layout ............................................................................................................................. 4

2 Control panel menus ...................................................................................................................................... 5

Navigate the Administration menu ....................................................................................................... 6

Print information pages ........................................................................................................................ 7

Print the menu map ............................................................................................................. 7

Print the configuration report ............................................................................................... 7

3 Paper and print media .................................................................................................................................... 9

Understand paper use ........................................................................................................................ 10

Special paper guidelines .................................................................................................... 10

Change the printer driver to match the paper type and size .............................................................. 12

Supported paper sizes ....................................................................................................................... 13

Supported paper sizes for duplex printing ......................................................................... 15

Supported paper types and tray capacity ........................................................................................... 16

Load paper trays ................................................................................................................................ 17

Load Tray 1 ........................................................................................................................ 17

Load Tray 2, Tray 3, and optional Trays 4, 5, and 6 with standard-size paper .................. 18

Load Tray 2, Tray 3, and optional Trays 4, 5, and 6 with custom-size paper .................... 20

Tray and bin capacity ......................................................................................................... 21

Paper orientation for loading trays ..................................................................................... 22

Paper orientation for loading Tray 1 .................................................................. 23

Paper orientation for loading Tray 2, Tray 3, or optional Trays 4, 5, and 6 ....... 25

Configure trays ................................................................................................................................... 26

Configure a tray when loading paper ................................................................................. 26

Configure a tray to match print job settings ....................................................................... 26

Configure a tray from the control panel ............................................................................. 26

Automatic paper sensing (auto-sense mode) .................................................................... 27

Auto-sense settings ........................................................................................... 27

Select the paper by source, type, or size ........................................................................... 27

Source ............................................................................................................... 27

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vi

Type and Size ................................................................................................... 27

4 Print tasks ...................................................................................................................................................... 29

Cancel a print job ............................................................................................................................... 30

Basic print tasks with Windows .......................................................................................................... 31

Open the printer driver with Windows ................................................................................ 31

Get help for any printing option with Windows ................................................................... 32

Change the number of print copies with Windows ............................................................. 32

Save custom print settings for reuse with Windows .......................................................... 32

Use a printing shortcut with Windows ............................................................... 32

Create printing shortcuts ................................................................................... 34

Improve print quality with Windows ................................................................................... 37

Select the page size with Windows ................................................................... 37

Select a custom page size with Windows ......................................................... 37

Select the paper type with Windows ................................................................. 37

Select the paper tray with Windows .................................................................. 37

Select the print resolution .................................................................................. 37

Print on both sides (duplex) with Windows ........................................................................ 38

Manually print on both sides with Windows ...................................................... 38

Automatically print on both sides with Windows ............................................... 39

Print multiple pages per sheet with Windows .................................................................... 41

Select page orientation with Windows ............................................................................... 42

Additional print tasks with Windows ................................................................................................... 44

Print colored text as black (grayscale) with Windows ........................................................ 44

Print on preprinted letterhead or forms with Windows ....................................................... 45

Print on special paper, labels, or transparencies ............................................................... 47

Print the first or last page on different paper with Windows ............................................... 50

Create a booklet with Windows ......................................................................................... 52

5 Color ............................................................................................................................................................... 55

Adjust color ......................................................................................................................................... 56

Automatic ........................................................................................................................... 56

Print in Grayscale .............................................................................................................. 56

Manual color adjustment .................................................................................................... 57

Manual color options ......................................................................................... 57

Use the HP EasyColor option ............................................................................................ 58

6 Manage and maintain ................................................................................................................................... 59

Use the HP Embedded Web Server ................................................................................................... 60

Open the HP Embedded Web Server by using a network connection .............................. 60

Features ............................................................................................................................. 61

Information tab .................................................................................................. 61

General tab ....................................................................................................... 61

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Security tab ....................................................................................................... 62

Troubleshooting tab .......................................................................................... 62

Networking tab .................................................................................................. 62

Other Links list .................................................................................................. 62

Use HP Web Jetadmin software ........................................................................................................ 63

Manage supplies and accessories ..................................................................................................... 64

Print when a cartridge is at estimated end of life ............................................................... 64

Supplies messages ........................................................................................... 64

Enable or disable the Very Low Settings options from the control panel .......... 64

Manage print cartridges ..................................................................................................... 65

Print-cartridge storage ....................................................................................... 65

HP policy on non-HP print cartridges ................................................................ 65

HP fraud hotline and Web site .......................................................................... 65

Recycle supplies ............................................................................................... 65

Cartridge memory tag ....................................................................................... 65

Replacement instructions .................................................................................................. 66

Replace print cartridges .................................................................................... 66

Replace the toner collection unit ....................................................................... 69

Install external I/O cards .................................................................................................... 71

Clean the product ............................................................................................................................... 73

Clean the paper path ......................................................................................................... 73

Product updates ................................................................................................................................. 74

7 Solve problems ............................................................................................................................................. 75

Self help ............................................................................................................................................. 76

Solve general problems ...................................................................................................................... 77

Troubleshooting checklist .................................................................................................. 77

Factors that affect product performance ............................................................................ 78

Interpret control-panel messages ....................................................................................................... 79

Control-panel message types ............................................................................................ 79

Control-panel messages .................................................................................................... 79

Supplies status messages ................................................................................................. 79

Clear jams .......................................................................................................................................... 86

Prevent jams ...................................................................................................................... 86

Jam locations ..................................................................................................................... 87

Clear jams in Tray 1 ........................................................................................................... 88

Clear jams from Tray 2, Tray 3, or an optional tray ........................................................... 90

Clear jams in the upper right door ..................................................................................... 91

Clear jams in the lower right door ...................................................................................... 93

Clear jams in the output bin area ....................................................................................... 94

Appendix A Supplies and accessories .......................................................................................................... 95

Order parts, accessories, and supplies .............................................................................................. 96

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viii

Part numbers ...................................................................................................................................... 97

Accessories ....................................................................................................................... 97

Print cartridges ................................................................................................................... 97

Memory .............................................................................................................................. 97

Cables and interfaces ........................................................................................................ 97

Maintenance kits ................................................................................................................ 98

Appendix B Service and support ................................................................................................................... 99

Hewlett-Packard limited warranty statement .................................................................................... 100

HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 101

Color LaserJet Fuser Kit and Transfer Kit Limited Warranty Statement .......................................... 102

Data stored on the print cartridge ..................................................................................................... 103

End User License Agreement .......................................................................................................... 103

Customer self-repair warranty service .............................................................................................. 105

Customer support ............................................................................................................................. 106

Appendix C Product specifications ............................................................................................................. 107

Physical specifications ..................................................................................................................... 108

Power consumption, electrical specifications, and acoustic emissions ............................................ 108

Environmental specifications ............................................................................................................ 108

Appendix D Regulatory information ............................................................................................................ 109

FCC regulations ............................................................................................................................... 110

Environmental product stewardship program ................................................................................... 111

Protecting the environment .............................................................................................. 111

Ozone production ............................................................................................................ 111

Power consumption ......................................................................................................... 111

Paper use ........................................................................................................................ 111

Plastics ............................................................................................................................ 111

HP LaserJet print supplies ............................................................................................... 111

Return and recycling instructions ..................................................................................... 112

United States and Puerto Rico ........................................................................ 112

Multiple returns (more than one cartridge) ..................................... 112

Single returns ................................................................................. 112

Shipping .......................................................................................... 112

Non-U.S. returns ............................................................................................. 112

Paper ............................................................................................................................... 113

Material restrictions .......................................................................................................... 113

Disposal of waste equipment by users in private households in the European Union .... 113

Chemical substances ....................................................................................................... 113

Material Safety Data Sheet (MSDS) ................................................................................ 114

For more information ....................................................................................................... 114

Declaration of conformity .................................................................................................................. 115

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Safety statements ............................................................................................................................. 117

Laser safety ..................................................................................................................... 117

Canadian DOC regulations .............................................................................................. 117

VCCI statement (Japan) .................................................................................................. 117

Power cord instructions ................................................................................................... 117

Power cord statement (Japan) ......................................................................................... 117

EMC statement (China) ................................................................................................... 118

EMC statement (Korea) ................................................................................................... 118

EMI statement (Taiwan) ................................................................................................... 118

Laser statement for Finland ............................................................................................. 118

GS statement (Germany) ................................................................................................. 119

Substances Table (China) ............................................................................................... 119

Restriction on Hazardous Substances statement (Turkey) ............................................. 119

Index ................................................................................................................................................................. 121

ENWW ix

x ENWW

1 Product basics

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Product comparison

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Serial number and model number location

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Control panel layout

ENWW 1

Product comparison

Model

HP Color LaserJet CP5525n

HP Color LaserJet CP5525dn

HP Color LaserJet CP5525xh

Features

ł

100-sheet multipurpose input tray (Tray 1) ł

250-sheet input tray (Tray 2) ł

500-sheet input tray (Tray 3) ł

300-sheet, face-down output bin ł

Hi-Speed USB 2.0 port ł

HP Jetdirect embedded print server for connecting to a 10/100/1000Base-TX network ł

1 gigabyte (GB) of random access memory (RAM) ł

USB port on the control panel for walk-up printing ł

100-sheet multipurpose input tray (Tray 1) ł

250-sheet input tray (Tray 2) ł

500-sheet input tray (Tray 3) ł

300-sheet, face-down output bin ł

Hi-Speed USB 2.0 port ł

HP Jetdirect embedded print server for connecting to a 10/100/1000Base-TX network ł

1 GB of RAM ł

USB port on the control panel for walk-up printing ł

Automatic two-sided printing ł

100-sheet multipurpose input tray (Tray 1) ł

250-sheet input tray (Tray 2) ł

500-sheet input tray (Tray 3) ł

HP 3x500-sheet paper feeder (Trays 4, 5, and 6) ł

300-sheet, face-down output bin ł

Hi-Speed USB 2.0 port ł

HP Jetdirect embedded print server for connecting to a 10/100/1000Base-TX network ł

1 GB of RAM ł

USB port on the control panel for walk-up printing ł

Automatic two-sided printing ł

HP Encrypted High Performance Hard Disk

2 Chapter 1 Product basics ENWW

Serial number and model number location

The model number and serial number are listed on an identification label located on the left side of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

Model name

HP Color LaserJet CP5525n

HP Color LaserJet CP5525dn

HP Color LaserJet CP5525xh

Model number

CE707A

CE708A

CE709A

ENWW Serial number and model number location 3

Control panel layout

The control panel includes a color, graphical and text display, job-control buttons, and three lightemitting diode (LED) status lights.

1 2 3

4

5

6

7

1

2

11 10 9 8

Control panel display

Help button

5

6

7

3

4

8

9

OK button

Up arrow button

Down arrow button

Back arrow button

Home button

Stop button

Attention light

Shows status information, menus, help information, and error messages.

Provides detailed information, including animations, about product messages or menus.

Makes selections and resumes printing after continuable errors.

Navigates menus and text, and increases the values of numerical items in the display.

Navigates menus and text, and decreases the values of numerical items in the display.

Navigates backward in nested menus.

Opens and closes the menu structure.

Halts the current job, presents a choice to resume or cancel the current job, clears paper from the product, and clears any continuable errors that are associated with the halted job. If the product is not printing a job, pressing the Stop button pauses the product.

The Attention light indicates that the product has a condition that requires intervention. Examples include an empty paper tray or an error message on the display.

The Data light indicates that the product is receiving data.

Data light

10 The Ready light indicates that the product is ready to begin processing any job.

11

Ready light

Walk-up USB port Connect a USB flash drive for walk-up printing.

NOTE:

To enable and use the walk-up USB port, see the online user guide at www.hp.com/support/cljcp5525 .

4 Chapter 1 Product basics ENWW

2 Control panel menus

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Navigate the Administration menu

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Print information pages

ENWW 5

Navigate the Administration menu

The Administration menu has several sub-menus, which are listed when you select the menu and then press the OK button. To return to the previous level, press the Back button.

1.

At the control panel, press the Home button .

2.

Use the arrow buttons to navigate to the Administration menu, and then press the OK button.

NOTE:

You can perform basic product setup by using the Administration menu. Use the HP

Embedded Web Server for more advanced product setup. To open the HP Embedded Web Server, enter the product IP address or host name in the address bar of a Web browser.

6 Chapter 2 Control panel menus ENWW

Print information pages

Information pages provide details about the product and its current configuration. Use the following procedures to print commonly used information pages:

Print the menu map

The menu map report presents the entire structure of the Administration menu so you can identify how to navigate to any option.

1.

At the control panel, press the Home button .

2.

Open the following menus: ł

Administration

ł

Reports

ł

Configuration/Status Pages

3.

Select the Print Menu Map item.

4.

Press the OK button to print the page

Print the configuration report

The configuration report lists the current product settings and installed options. Use this report to find the product IP address or host name, the current firmware version, and information about network protocols.

1.

At the control panel, press the Home button .

2.

Open the following menus: ł

Administration

ł

Reports

ł

Configuration/Status Pages

3.

Select the Print Configuration item.

4.

Press the OK button to print the report. The report consists of several pages.

NOTE:

The product IP address or host name is listed on the Jetdirect Page.

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8 Chapter 2 Control panel menus ENWW

3 Paper and print media

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Understand paper use

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Change the printer driver to match the paper type and size

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Supported paper sizes

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Supported paper types and tray capacity

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Load paper trays

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Configure trays

ENWW 9

Understand paper use

This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product.

For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality.

It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.

CAUTION:

Using paper or print media that does not meet Hewlett-Packard's specifications might cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

Special paper guidelines

This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results.

CAUTION:

HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the product.

Media type

Envelopes

Labels

Transparencies

Letterhead or preprinted forms

Do

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Store envelopes flat.

ł

Use envelopes where the seam extends all the way to the corner of the envelope.

ł

Use peel-off adhesive strips that are approved for use in laser printers.

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Use only labels that have no exposed backing between them.

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Use labels that lie flat.

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Use only full sheets of labels.

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Use only transparencies that are approved for use in color laser printers.

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Place transparencies on a flat surface after removing them from the product.

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Use only letterhead or forms approved for use in laser printers.

Do not

ł

Do not use envelopes that are wrinkled, nicked, stuck together, or otherwise damaged.

ł

Do not use envelopes that have clasps, snaps, windows, or coated linings.

ł

Do not use self-stick adhesives or other synthetic materials.

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Do not use labels that have wrinkles or bubbles, or are damaged.

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Do not print partial sheets of labels.

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Do not use transparent print media not approved for laser printers.

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Do not use raised or metallic letterhead.

10 Chapter 3 Paper and print media ENWW

Media type

Heavy paper

Glossy or coated paper

Do

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Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product.

ł

Use only glossy or coated paper that is approved for use in laser printers.

Do not

ł

Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.

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Do not use glossy or coated paper designed for use in inkjet products.

ENWW Understand paper use 11

Change the printer driver to match the paper type and size

Change the paper size and type (Windows)

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

Select a size from the Paper size drop-down list.

5.

Select a paper type from the Paper type drop-down list.

6.

Click the OK button.

Change the paper size and type (Mac)

1.

On the File menu in the software program, click the Print option.

2.

In the Copies & Pages menu, click the Page Setup button.

3.

Select a size from the Paper Size drop-down list, and then click the OK button.

4.

Open the Finishing menu.

5.

Select a type from the Media-type drop-down list.

6.

Click the Print button.

12 Chapter 3 Paper and print media ENWW

Supported paper sizes

This product supports a number of paper sizes, and it adapts to various media.

NOTE:

To obtain best print results, select the appropriate paper size and type in your print driver before printing.

Table 3-1 Supported paper and print media sizes

Size Dimensions Tray 1 Tray 2 Tray 3, optional trays 4, 5, and 6

Letter 1

216 x 279 mm (8.5 x 11 in)

Legal

A4

1

RA4

SRA4

Executive

A3

A5

216 x 356 mm (8.5 x 14 in)

210 x 297 mm (8.27 x 11.69 in)

215 x 305 mm (8.47 x 12 in)

225 x 320 mm (8.86 x 12.2 in)

184 x 267 mm (7.25 x 10.5 in)

297 x 420 mm (11.69 x 16.54 in)

148 x 210 mm (5.83 x 8.27 in)

A6

B4 (JIS)

B5 (JIS)

B6 (JIS)

8k

105 x 148 mm (4.13 x 5.83 in)

257 x 364 mm (10.12 x 14.33 in)

182 x 257 mm (7.17 x 10.12 in)

128 x 182 mm (5.04 x 7.17 in)

270 x 390 mm (10.6 x 15.4 in)

260 x 368 mm (10.2 x 14.5 in)

273 x 394 mm (10.75 x 15.5 in)

184 x 260 mm (7.24 x 10.24 in) 16k

195 x 270 mm (7.68 x 10.63 in)

197 x 273 mm (7.75 x 10.75 in)

8.5 x 13 (Folio) 216 x 330 mm (8.5 x 13 in)

Index card

76 x 127 mm (3 x 5 in) 3

101.6 x 152 mm (4 x 6 in)

127 x 177.8 mm (5 x 7 in)

127 x 203 mm (5 x 8 in)

2

ENWW Supported paper sizes 13

Table 3-1 Supported paper and print media sizes (continued)

Size

Statement

Dimensions

139.7 x 216 mm (5.5 x 8.5 in)

Tray 1 Tray 2 Tray 3, optional trays 4, 5, and 6

10 x 15 cm

11 x 17

(Tabloid)

12 x 18 (Arch

B)

RA3

100 x 150 mm (3.9 x 5.9 in)

279 x 432 mm (11 x 17 in)

305 x 457 mm (12 x 18 in)

305 x 430 mm (12 x 16.9 in)

SRA3 320 x 450 mm (12.6 x 17.7 in)

Custom Minimum: 76 x 127 mm (3 x 5 in)

Maximum: 312/320 x 470 mm (12.25/12.6

x 18.5 in)

3

Minimum: 148 x 182 mm (5.8 x 7.1 in)

Maximum: 297 x 432 mm (11.7 x 17 in)

Minimum: 210 x 148 mm (8.3 x 5.8 in)

1

2

3

Maximum: 297 x 432 mm (11.7 x 17 in)

These sizes can be loaded in a rotated orientation in Tray 2, Tray 3, and optional Trays 4, 5, and 6.

A5 size is supported for Tray 3 only, as a custom size, with the long edge feeding into the product first. A5 size is not supported for two-sided (duplex) printing from Tray 3.

Custom media width is limited to 312 mm (12.25 in). However, SRA3, which is 320 mm (12.6 in) wide, is supported. The maximum printable image is 302 mm wide. With the required blank 5 mm margins on each side for printing, any media wider than 312 mm will have its image centered and limited to 302 mm wide.

Table 3-2 Supported envelopes and postcards

Size Dimensions

Envelope #9 98.4 x 225.4 mm (3.9 x 8.9 in)

Envelope #10 105 x 241 mm (4.13 x 9.5 in)

Envelope DL

Envelope C5

Envelope C6

110 x 220 mm (4.33 x 8.66 in)

162 x 229 mm (6.4 x 9 in)

114 x 162 mm (4.5 x 6.4 in)

Envelope B5

Envelope

Monarch

Postcard

176 x 250 mm (6.9 x 9.8 in)

98 x 191 mm (3.9 x 7.5 in)

100 x 148 mm (3.94 x 5.83 in)

Double postcard 148 x 200 mm (5.83 x 7.87 in)

Tray 1 Tray 2

14 Chapter 3 Paper and print media ENWW

Supported paper sizes for duplex printing

ł

Minimum: 148 x 182 mm (5.8 x 7.1 in) ł

Maximum: 312/320 x 457 mm (12.3/12.6 x 18 in)

NOTE:

Custom media width is limited to 312 mm (12.25 in). However, SRA3, which is 320 mm

(12.6 in) wide, is supported. The maximum printable image is 302 mm wide. With the required blank 5 mm margins on each side for printing, any media wider than 312 mm will have its image centered and limited to 302 mm wide.

NOTE:

For automatic duplexing, do not load paper that is heavier than 120 g/m 2 (32-lb bond). Use manual duplexing to print on heavier paper.

ENWW Supported paper sizes 15

Supported paper types and tray capacity

Media type

Paper, including the following types: ł

Plain ł

Letterhead ł

Color ł

Preprinted ł

Prepunched ł

Recycled

Heavy paper

Cover paper

Dimensions 1

Tray 1 minimum: 76 x 127 mm

(3 x 5 in)

Tray 1 maximum: 320 x 470 mm

(12.6 x 18.5 in)

Tray 2 minimum: 148 x 182 mm

(5.8 x 7.1 in)

Weight

60 to 105 g/m 2 (16 to 28 lb)

Trays 3-6 minimum: 210 x

148 mm (8.3 x 5.8 in)

Trays 2-6 maximum: 297 x

432 mm (11.7 x 17 in)

Same as for paper

Same as for paper

Capacity 2

Tray 1: up to 100 sheets of 75 g/ m 2 (20 lb bond)

Tray 2: up to 250 sheets of 75 g/ m 2 (20 lb bond)

Trays 3-6: up to 500 sheets of

75 g/m 2 (20 lb bond)

Tray 1: up to 220 g/m 2 (58 lb)

Tray 1: up to 10 mm (0.4 in)

Trays 2-6: up to 120 g/m 2 (32 lb)

Tray 2: up to 25 mm (0.98 in) stack height

Trays 3-6: up to 53 mm (2.1 in) stack height

Tray 1: up to 220 g/m

2

(58 lb)

Tray 1: up to 10 mm (0.4 in)

Trays 2-6: up to 120 g/m 2 (32 lb)

Tray 2: up to 25 mm (0.98 in) stack height

Glossy paper

Photo paper

Same as for paper

Trays 3-6: up to 53 mm (2.1 in) stack height

Tray 1: up to 10 mm (0.4 in) Tray 1: up to 220 g/m 2 (58 lb)

Trays 2-6: up to 160 g/m

2

(43 lb)

Tray 2: up to 25 mm (0.98 in) stack height

Transparencies

Labels

3

A4 or Letter

A4 or Letter

Thickness: 0.12 to 0.13 mm (4.7

to 5.1 mils)

Thickness: up to 0.23 mm

(9 mils)

Up to 90 g/m

2

(24 lb)

Trays 3-6: up to 53 mm (2.1 in) stack height

Tray 1: up to 10 mm (0.4 in)

Tray 1: up to 10 mm (0.4 in)

Tray 1: up to 10 envelopes Envelopes ł

COM 10 ł

Monarch ł

DL ł

C5 ł

B5

Postcards or index cards

1

2

3

76 x 127 mm (3 x 5 in) Tray 1: up to 10 mm (0.4 in)

The product supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.

Capacity can vary depending on media weight and thickness, and environmental conditions.

Smoothness: 100 to 250 (Sheffield)

16 Chapter 3 Paper and print media ENWW

Load paper trays

Load Tray 1

1.

Open Tray 1.

2.

Pull out the tray extension to support the paper.

3.

Load paper in the tray.

ENWW Load paper trays 17

4.

Make sure the stack fits under the tabs on the guides and does not exceed the load-level indicators.

5.

Adjust the side guides so that they lightly touch the paper stack but do not bend it.

Load Tray 2, Tray 3, and optional Trays 4, 5, and 6 with standard-size paper

1.

Open the tray.

NOTE:

Do not open the tray while it is in use.

18 Chapter 3 Paper and print media ENWW

2.

Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

3.

Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it.

NOTE:

To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator.

NOTE:

If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam.

4.

Close the tray.

5.

The control panel shows the tray’’s paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type.

ENWW Load paper trays 19

Load Tray 2, Tray 3, and optional Trays 4, 5, and 6 with custom-size paper

1.

Open the tray.

2.

Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

3.

Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it.

20 Chapter 3 Paper and print media ENWW

4.

Close the tray.

5.

The control panel prompts you to set the paper size and type. Select the Custom setting, and then configure the X and Y dimensions of the custom paper size.

NOTE:

See the label in the paper tray, or the following illustration, to determine the X and Y dimensions.

Tray and bin capacity

Tray or bin

Tray 1

Paper type

Paper

Envelopes

Labels

Transparencies

Glossy paper

Specifications

Range:

60 g/m 2 (16 lb) bond to 220 g/m

(58 lb) bond

2

Quantity

Maximum stack height: 10 mm

(0.39 in)

Equivalent to 100 sheets of 75 g/m 2

(20 lb) bond

Up to 10 envelopes

Less than 60 g/m

2

(16 lb) bond to

90 g/m 2 (24 lb) bond

Maximum 0.102 mm (0.004 in) thick

Minimum 0.102 mm (0.004 in) thick

Range:

105 g/m 2 (28 lb) bond to 220 g/m 2 (58 lb) bond

Maximum stack height: 10 mm

(0.39 in)

Maximum stack height: 10 mm

(0.39 in)

Up to 50 sheets

Maximum stack height: 10 mm (0.39

in)

Up to 50 sheets

ENWW Load paper trays 21

Tray or bin

Tray 2

1

Paper type

Paper

Specifications

Range:

Quantity

Maximum stack height: 25 mm (.98 in)

Transparencies

Glossy paper

60 g/m 2 (16 lb) bond to 220 g/m 2

(59 lb) bond

Minimum 0.102 mm (0.004 in) thick

Range:

105 g/m

2

(28 lb) bond to 220 g/m

2

(58 lb) bond

Range:

Equivalent to 250 sheets of 75 g/m

(20 lb) bond

2

Maximum stack height: 25 mm (.98 in)

Maximum stack height: 25 mm (.98 in)

Tray 3 and optional Trays 4, 5, and 6

1

Paper

Transparencies

Glossy paper

60 g/m 2 (16 lb) bond to 220 g/m

(59 lb) bond

2

Minimum 0.102 mm (0.004 in) thick

Range:

Equivalent to 500 sheets of 75 g/m 2

(20 lb) bond

Maximum stack height: 53 mm (2.1 in)

Maximum stack height: 53 mm (2.1 in)

Maximum stack height: 53 mm (2.1 in)

105 g/m 2 (28 lb) bond to 220 g/m 2

(58 lb) bond

Output bin

1

Paper

Up to 300 sheets of 75 g/m

2

(20 lb) bond

Trays 2, 3, 4, 5, and 6 can print on bond paper heavier than 220 g/m 2 (59 lb) in some circumstances, but HP does not guarantee results.

Paper orientation for loading trays

If you are using paper that requires a specific orientation, load it according to the information in the following tables.

NOTE:

The Alternative Letterhead Mode and Image Rotation settings affect the way you load letterhead or preprinted paper. The following information depicts the default setting.

22 Chapter 3 Paper and print media ENWW

Paper orientation for loading Tray 1

Paper type

Preprinted or letterhead

Image orientation

Portrait

Duplex mode

1-sided printing

How to load paper

Face down

Top edge toward the back of the product

Automatic 2-sided printing Face up

Top edge toward the back of the product

Landscape 1-sided printing Face down

Top edge toward the back of the product

Automatic 2-sided printing Face up

Top edge toward the back of the product

ENWW Load paper trays 23

Paper type

Prepunched

Image orientation

Portrait or landscape

Duplex mode

1- or 2-sided printing

How to load paper

Face down

Holes toward the right side of the tray

Envelopes Short edge of the envelope feeding into the product

1-sided printing Face down

Top edge toward the back of the product

24 Chapter 3 Paper and print media ENWW

Paper orientation for loading Tray 2, Tray 3, or optional Trays 4, 5, and 6

Paper type

Preprinted or letterhead

Image orientation

Portrait

Duplex mode

1-sided printing

How to load paper

Face up

Top edge at the back of the tray

Automatic 2-sided printing Face down

Top edge at the back of the tray

Landscape 1-sided printing Face up

Top edge toward the right side of the tray

Automatic 2-sided printing Face down

Top edge toward the right side of the tray

Prepunched Portrait 1-sided printing Face up

Holes toward the left side of the tray

Automatic 2-sided printing Face down

Holes toward the right side of the tray

ENWW Load paper trays 25

Configure trays

The product automatically prompts you to configure a tray for type and size in the following situations: ł

When you load paper into the tray ł

When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job’’s settings

NOTE:

The prompt does not appear if you are printing from Tray 1, and it is configured for the Any

Size and Any Type settings. In this situation, if the print job does not specify a tray, the product prints from Tray 1, even if the paper size and type settings in the print job do not match the paper loaded in

Tray 1.

Configure a tray when loading paper

1.

Load paper in the tray. Close the tray if you are using Tray 2, 3, 4, 5, or 6.

2.

The tray configuration message appears.

3.

Press the back arrow to accept the size and type, or press the OK button to choose a different paper size or paper type.

4.

To modify the tray size configuration, press the down arrow to highlight the correct size, and then press the OK button.

5.

To modify the tray type configuration, press the down arrow to highlight the correct type, and then press the OK button.

Configure a tray to match print job settings

1.

In the software program, specify the source tray, the paper size, and the paper type.

2.

Send the job to the product.

If the tray needs to be configured, the tray configuration message appears.

3.

Load the tray with the specified type and size of paper, and then close the tray.

4.

When the size and type confirmation messages appear, press the OK button to confirm the paper size and type.

Configure a tray from the control panel

You can also configure the trays for type and size without a prompt from the product.

1.

Press the Home button .

2.

Open the following menus: ł

Supplies Status

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Trays

3.

Press the down arrow to highlight the size or type setting for the desired tray, and then press the OK button.

26 Chapter 3 Paper and print media ENWW

4.

Press the up arrow or the down arrow to highlight the size or type. If you select a custom size, select the unit of measure, and then set the X dimension and the Y dimension.

5.

Press the OK button to save your selection.

6.

Press the Home button to exit the menus.

Automatic paper sensing (auto-sense mode)

The automatic media type sensor functions when that tray is configured to the Any Type or plain type setting. It also functions when the Print Mode setting for that tray is set to the Auto Sense Behavior option.

After it has picked up paper from the tray, the product can detect overhead transparencies, paper weight, and gloss level.

For more control, a specific type must be selected in the job or configured in a tray.

Auto-sense settings

Full sensing (Tray 1 only)

Expanded sensing

Transparency only

For each sheet of paper that it picks up from the tray, the product detects light paper, plain paper, heavy paper, glossy paper, tough paper, and transparencies.

For the first few sheets of paper that it picks up from the tray, the product detects light paper, plain paper, heavy paper, glossy paper, tough paper, and transparencies. The product assumes the rest of the pages are of the same type.

The product distinguishes between transparencies and non-transparencies.

Select the paper by source, type, or size

In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull media when you send a print job. Source, Type, and Size settings appear in the Page Setup, Print,

Preferences, or Print Properties dialog boxes in most software programs. Unless you change these settings, the product automatically selects a tray using the default settings.

Source

To print by source, select a specific tray in the printer driver for the product to pull from. If you select a tray that is configured for a type or size that does not match your print job, the product prompts you to load the tray with the type or size of paper for your print job before printing it. When you load the tray, the product begins printing.

Type and Size

ł

Printing by type or size causes the product to pull from the tray that is loaded with the correct type and size of paper.

ł

Selecting paper by type rather than source helps protect special paper from accidental use.

ł

Using the wrong setting might result in unsatisfactory print quality. Always print by type for special print media, such as labels or transparencies.

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Print by type or size for envelopes, if possible.

ENWW Configure trays 27

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To print by type or size, select the type or size from the Page Setup dialog box, the Print dialog box, the Preferences dialog box, or the Print Properties dialog box, depending on the software program.

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If you often print on a certain type or size of paper, configure a tray for that type or size. Then, when you select that type or size as you print a job, the product automatically pulls paper from the tray that is configured for that type or size.

28 Chapter 3 Paper and print media ENWW

4 Print tasks

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Cancel a print job

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Basic print tasks with Windows

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Additional print tasks with Windows

ENWW 29

Cancel a print job

1.

Press the stop button on the control panel.

2.

Press the down arrow to highlight the

Cancel Current Job option, and then press the OK button.

NOTE:

It can take some time for all printing to clear after you have canceled a print job.

30 Chapter 4 Print tasks ENWW

Basic print tasks with Windows

Open the printer driver with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the

Properties or Preferences button.

ENWW Basic print tasks with Windows 31

Get help for any printing option with Windows

1.

Click the Help button to open the online Help.

Change the number of print copies with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then select the number of copies.

Save custom print settings for reuse with Windows

Use a printing shortcut with Windows

1.

On the File menu in the software program, click Print.

32 Chapter 4 Print tasks ENWW

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Printing Shortcuts tab.

4.

Select one of the shortcuts, and then click the

OK button.

NOTE:

When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.

ENWW Basic print tasks with Windows 33

Create printing shortcuts

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Printing Shortcuts tab.

34 Chapter 4 Print tasks ENWW

4.

Select an existing shortcut as a base.

NOTE:

Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.

5.

Select the print options for the new shortcut.

ENWW Basic print tasks with Windows 35

6.

Click the Save As button.

7.

Type a name for the shortcut, and click the

OK button.

36 Chapter 4 Print tasks ENWW

Improve print quality with Windows

Select the page size with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

Select a size from the Paper size drop-down list.

Select a custom page size with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

Click the Custom button.

5.

Type a name for the custom size, specify the dimensions, and click the OK button.

Select the paper type with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

From the Paper type drop-down list, click the More... option.

5.

Expand the list of Type is: options.

6.

Expand the category of paper types that best describes your paper, and then click the paper type that you are using.

Select the paper tray with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

Select a tray from the Paper source drop-down list.

Select the print resolution

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

In the Print Quality area, select the resolution from the first drop-down list.

ENWW Basic print tasks with Windows 37

Print on both sides (duplex) with Windows

NOTE:

See

Paper orientation for loading trays on page 22 for information about the correct way to

load paper.

Manually print on both sides with Windows

NOTE:

This information applies only to products that do not have an automatic duplexer.

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Finishing tab.

38 Chapter 4 Print tasks ENWW

4.

Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.

5.

Retrieve the printed stack from the output bin, and place it with the printed-side facing up in

Tray 1.

6.

On the control panel, press the OK button to print the second side of the job.

Automatically print on both sides with Windows

NOTE:

This information applies only to products that have an automatic duplexer.

1.

On the File menu in the software program, click Print.

ENWW Basic print tasks with Windows 39

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Finishing tab.

4.

Select the Print on both sides check box.

Click the OK button to print the job.

40 Chapter 4 Print tasks ENWW

Print multiple pages per sheet with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Finishing tab.

ENWW Basic print tasks with Windows 41

4.

Select the number of pages per sheet from the Pages per sheet drop-down list.

5.

Select the correct Print page borders, Page

order, and Orientation options.

Select page orientation with Windows

1.

On the File menu in the software program, click Print.

42 Chapter 4 Print tasks ENWW

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Finishing tab.

4.

In the Orientation area, select the Portrait or

Landscape option.

To print the page image upside down, select the Rotate by 180 degrees option.

ENWW Basic print tasks with Windows 43

Additional print tasks with Windows

Print colored text as black (grayscale) with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Advanced tab.

4.

Expand the Document Options section.

5.

Expand the Printer Features section.

6.

In the Print All Text as Black drop-down list, select the Enabled option.

44 Chapter 4 Print tasks ENWW

Print on preprinted letterhead or forms with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Paper/Quality tab.

ENWW Additional print tasks with Windows 45

4.

From the Paper type drop-down list, click the

More... option.

5.

Expand the list of Type is: options.

46 Chapter 4 Print tasks ENWW

6.

Expand the list of Other options.

7.

Select the option for the type of paper you are using, and click the OK button.

Print on special paper, labels, or transparencies

1.

On the File menu in the software program, click Print.

ENWW Additional print tasks with Windows 47

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

From the Paper type drop-down list, click the

More... option.

48 Chapter 4 Print tasks ENWW

5.

Expand the list of Type is: options.

6.

Expand the category of paper types that best describes your paper.

NOTE:

Labels and transparencies are in the list of Other options.

7.

Select the option for the type of paper you are using, and click the OK button.

ENWW Additional print tasks with Windows 49

Print the first or last page on different paper with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Paper/Quality tab.

50 Chapter 4 Print tasks ENWW

4.

In the Special pages area, click the Print

pages on different paper option, and then click the Settings button.

5.

In the Pages in document area, select either the First or Last option.

6.

Select the correct options from the Paper

source and Paper type drop-down lists. Click the Add button.

ENWW Additional print tasks with Windows 51

7.

If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.

8.

Click the OK button.

Create a booklet with Windows

1.

On the File menu in the software program, click Print.

52 Chapter 4 Print tasks ENWW

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Finishing tab.

ENWW Additional print tasks with Windows 53

4.

Select the Print on both sides check box.

5.

In the Booklet layout drop-down list, click the

Left binding or Right binding option. The

Pages per sheet option automatically changes to 2 pages per sheet.

54 Chapter 4 Print tasks ENWW

5 Color

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Adjust color

ENWW 55

Adjust color

Manage color by changing the settings on the Color tab (Windows) or the Color Options or Color/

Quality Options menu (Mac) in the printer driver.

Automatic

Setting color options to the default or Automatic setting typically produces the best possible print quality for color documents. The default or Automatic color adjustment option optimizes the neutralgray color treatment, halftones, and edge enhancements for each element in a document. For more information, see the printer driver online Help.

Print in Grayscale

Select the Print in Grayscale option (Windows) or the Print Color as Gray option (Mac) from the printer driver to print a color document in black and white. This option is useful for printing color documents that will be photocopied or faxed. The product uses the monochrome mode, which reduces use of the color cartridges.

56 Chapter 5 Color ENWW

Manual color adjustment

Manually set the color options to adjust the neutral-gray color treatment, halftones, and edge enhancements for text, graphics, and photographs. To open the manual color adjustment options, follow one of these procedures: ł

Windows: From the Color tab, click the HP EasyColor check box to clear it, click the Manual button, and then click the Settings button.

ł

Mac: Open the Advanced menu, or select the appropriate tab with the Color/Quality Options tab. Click the HP EasyColor check box to clear it, and then enable the manual settings.

Manual color options

Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics, and photographs.

Table 5-1 Manual color options

Setting description

Halftone

Halftone options affect the color output resolution and clarity.

Neutral Grays

The Neutral Grays setting determines the method for creating gray colors used in text, graphics, and photographs.

Edge Control

The Edge Control setting determines how edges are rendered. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly.

Setting options

ł

Smooth provides better results for large, solid-filled print areas and enhances photographs by smoothing color gradations.

Select this option when uniform and smooth area fills are the top priority.

ł

Detail is useful for text and graphics that require sharp distinctions among lines or colors, or images that contain a pattern or a high level of detail. Select this option when sharp edges and details are the top priority.

ł

Black Only generates neutral colors (grays and black) by using only black toner. This guarantees neutral colors without a color cast. This setting is best for documents and grayscale viewgraphs.

ł

4-Color generates neutral colors (grays and black) by combining all four toner colors. This method produces smoother gradients and transitions to other colors, and it produces the darkest black.

ł

Maximum is the most aggressive trapping setting. Adaptive halftoning is on.

ł

Normal sets trapping at a medium level. Adaptive halftoning is on.

ł

Light sets trapping at a minimal level. Adaptive halftoning is on.

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Off turns off both trapping and adaptive halftoning.

ENWW Adjust color 57

Use the HP EasyColor option

If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format.

HP EasyColor technology enhances the entire image at one time, rather than dividing it into several pieces, which results in improved color consistency, sharper details, and faster printing.

If you are using the HP Postscript printer driver for Mac, HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results.

In the following example, the images on the left were created without using the HP EasyColor option.

The images on the right show the enhancements that result from using the HP EasyColor option.

The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac

Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab in the Windows driver or the Color/

Quality Options tab in the Mac driver, and then click the HP EasyColor check box to clear it.

58 Chapter 5 Color ENWW

6 Manage and maintain

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Use the HP Embedded Web Server

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Use HP Web Jetadmin software

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Manage supplies and accessories

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Clean the product

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Product updates

ENWW 59

Use the HP Embedded Web Server

Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the HP Embedded Web Server: ł

View product status information.

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Determine the remaining life for all supplies and order new ones.

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View and change tray configurations.

ł

View and change the product control-panel menu configuration.

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View and print internal pages.

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Receive notification of product and supplies events.

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View and change network configuration.

To use the HP Embedded Web Server, you must have Microsoft Internet Explorer 5.01 or later or

Netscape 6.2 or later for Windows, Mac OS, and Linux (Netscape only). Netscape Navigator 4.7 is required for HP-UX 10 and HP-UX 11. The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to open and use the HP Embedded

Web Server.

When the product is connected to the network, the HP Embedded Web Server is automatically available.

NOTE:

For complete information about using the HP Embedded Web Server, see the HP

Embedded Web Server User Guide, which is on the HP Web site at www.hp.com/support/cljcp5525 .

Open the HP Embedded Web Server by using a network connection

1.

Identify the product IP address or host name:

a.

At the product control panel press the Home button.

b.

Highlight and select the Information menu.

c.

Highlight and select the Configuration Page option.

d.

Locate the IP address or host name on the HP Jetdirect page.

2.

In a supported Web browser on your computer, type the product IP address or host name in the address/URL field.

60 Chapter 6 Manage and maintain ENWW

Features

Information tab

Table 6-1 HP Embedded Web Server Information tab

Menu

Device Status

Configuration Page

Event Log Page

Usage Page

Device Information

Print Reports and Pages

Description

Shows the product status and shows the estimated life remaining of HP supplies.

The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.

Shows the information found on the configuration page.

Shows a list of all product events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help you solve problems. These pages also show additional services available for the product.

Shows a summary of the number of pages the product has printed, grouped by size, type, and paper print path.

Shows the product network name, address, and model information. To customize these entries, click the Device Information menu on the General tab.

Lists the internal reports and pages for the product. Select one or more items to print or view.

General tab

Table 6-2 HP Embedded Web Server General tab

Menu Description

Alerts

AutoSend

Sleep Schedule

Edit Other Links

Device Information

Language

Date and Time

Backup and Restore

Solution Installer

Firmware upgrade

Troubleshooting

Set up e-mail alerts for various product and supplies events.

Configure the product to send automated e-mails regarding product configuration and supplies to specific e-mail addresses.

Set or edit a wake time, sleep time, and sleep delay for the product. You can set a different schedule for each day of the week and for holidays.

Add or customize a link to another Web site. This link appears in the Other Links area on all HP Embedded Web Server pages.

Name the product and assign an asset number to it. Enter the name of the primary contact who will receive information about the product.

Set the language in which to display the HP Embedded Web Server information.

Set the date and time or synchronize with a network time server.

Create a backup file that contains product and user data. If necessary, you can use this file to restore data to the product.

Install third-party software programs that can enhance the product functionality.

Download and install product firmware upgrade files.

Obtain information that helps you solve problems with the product.

NOTE:

This link opens the HP Embedded Web Server Troubleshooting tab.

ENWW Use the HP Embedded Web Server 61

Security tab

Table 6-3 HP Embedded Web Server Security tab

Menu Description

General Security

Access Control

Protect Stored Data

Protect Network

Certificate Management

Security Event Log

Configure an administrator password so you can restrict access to certain features on the product.

Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.

Configure access to product functions for specific individuals or groups. Also select the method by which individuals sign in to the product.

Configure and manage the internal hard drive for the product. This product includes an encrypted hard drive for maximum security.

Configure settings for jobs that are stored on the product hard drive.

Configure HP Jetdirect security settings.

Install and manage security certificates for access to the product and the network.

View a list of events that are designated as a security event, such as an attempt to change the product configuration.

Troubleshooting tab

Table 6-4 HP Embedded Web Server Troubleshooting tab

Menu Description

Troubleshooting

Retrieve Diagnostic Data

Perform the following types of remote troubleshooting: ł

Access troubleshooting information on the Internet.

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Print or view product diagnostic test pages.

Export files that contain information about the product for use when you require assistance from HP to solve problems.

Networking tab

Use the Networking tab to change network settings for the product when it is connected to an IPbased network. This tab does not appear if the product is connected to other types of networks.

Other Links list

NOTE:

You can configure which items appear in the Other Links list by using the Edit Other Links menu on the General tab. The following items are the default links.

Table 6-5 HP Embedded Web Server Other Links list

Menu

Product Support

HP Instant Support

Description

Connects to the support site for the product, from which you can search for help regarding various topics.

Connects you to the HP Web site to help you find solutions to product problems.

62 Chapter 6 Manage and maintain ENWW

Use HP Web Jetadmin software

HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhancedmanagement software at www.hp.com/go/webjetadmin .

Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site and install the latest device plug-ins for your product.

NOTE:

Browsers must be Java™™-enabled. Browsing from an Apple PC is not supported.

ENWW Use HP Web Jetadmin software 63

Manage supplies and accessories

Print when a cartridge is at estimated end of life

Supplies messages

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<Color> <Supply> Low——where <Color> is the color of the supply, and <Supply> is the type of supply. The product indicates when a supply level is low. The actual print cartridge life remaining can vary, but the supply does not need to be replaced now. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. This alert appears only when <Color> <Supply> Very Low is set to Stop.

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<Color> <Supply> Very Low. The product indicates when a supply level is very low. The actual print cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. Once an HP supply has reached very low, the HP Premium Protection Warranty on that cartridge has ended.

Print-quality problems can occur when using a supply that is at its estimated end of life. The print cartridge does not need to be replaced at this point in time unless the print quality is no longer acceptable.

Enable or disable the Very Low Settings options from the control panel

You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new cartridge.

1.

At the product control panel, press the Home button .

2.

Open the following menus: ł

Administration

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Manage Supplies

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Supply Settings

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Black Cartridge or Color Cartridges ł

Very Low Settings

3.

Select one of the following options: ł

Select the Continue option to set the product to alert you that the cartridge is very low, but to continue printing.

NOTE:

Using the Continue option allows printing beyond Very Low without customer interaction and can result in unsatisfactory print quality.

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Select the Stop option to set the product to stop printing (including printing faxes) until you replace the cartridge.

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Select the Prompt to continue option to set the product to stop printing (including printing faxes) and prompt you to replace the cartridge. You can acknowledge the prompt and continue printing.

If you select the Stop or Prompt to continue option, the product stops printing when it reaches the

Very Low threshold. When you replace the cartridge, the product automatically resumes printing.

64 Chapter 6 Manage and maintain ENWW

Once an HP supply has reached Very Low, the HP Premium Protection Warranty on that supply has ended.

Manage print cartridges

Print-cartridge storage

Do not remove the print cartridge from its package until you are ready to use it.

CAUTION:

To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

HP policy on non-HP print cartridges

Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.

NOTE:

Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements.

HP fraud hotline and Web site

Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/ anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.

Your print cartridge might not be a genuine HP print cartridge if you notice the following: ł

The supplies status page indicates that a non-HP supply is installed.

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You are experiencing a high number of problems with the print cartridge.

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The cartridge does not look like it usually does (for example, the packaging differs from

HP packaging).

Recycle supplies

To recycle a genuine HP print cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item.

Cartridge memory tag

The HP print cartridges used with this product contain a memory tag that assists in product operation.

In addition, this memory tag collects a limited set of information about product usage, which might include the following information: ł

The date when the print cartridge was first installed ł

The date when the print cartridge was last used ł

The number of pages printed using the print cartridge ł

The page coverage ł

The printing modes used

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Any printing errors that might have occurred ł

The product model

This information helps HP design future products to meet customers' printing needs.

The data collected from the print cartridge memory tag does not contain information that can be used to identify a customer or the specific product.

HP collects a sampling of the memory tags from print cartridges that are returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle ). The memory tags from this sampling are read and studied to improve future HP products. HP partners who assist in recycling this print cartridge might also have access to this data.

Any third-party company that possesses the print cartridge might have access to the anonymous information on the memory tag. If you prefer to not allow access to this information, you can render the tag inoperable. However, after you render the memory tag inoperable, the memory tag cannot be used in an HP product.

Replacement instructions

Replace print cartridges

The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y).

CAUTION:

If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water.

Hot water sets toner into fabric.

NOTE:

Information about recycling used print cartridges is on the print-cartridge box.

1.

Open the front door. Make sure that the door is completely open.

2.

Grasp the handle of the used print cartridge and pull out to remove.

66 Chapter 6 Manage and maintain ENWW

3.

Store the used print cartridge in a protective bag. Information about recycling used print cartridges is on the print-cartridge box.

4.

Remove the new print cartridge from its protective bag.

NOTE:

Be careful not to damage the memory tag on the print cartridge.

5.

Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.

6.

Remove the orange protective cover from the print cartridge.

CAUTION:

Avoid prolonged exposure to light.

CAUTION:

Do not touch the green roller.

Doing so can damage the cartridge.

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7.

Align the print cartridge with its slot and insert the print cartridge until it clicks into place.

NOTE:

The print cartridges go in at a slight angle.

8.

Close the front door.

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Replace the toner collection unit

Replace the toner collection unit when the control panel prompts you.

NOTE:

The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print quality. After use, return the toner collection unit to HP’’s Planet Partners program for recycling.

1.

Open the rear door.

2.

Grasp the top of the toner collection unit and remove it from the product.

ENWW Manage supplies and accessories 69

3.

Place the attached cap over the opening at the top of the unit.

4.

Remove the new toner collection unit from its packaging.

5.

Insert the new unit into the product.

6.

Close the rear door.

To recycle the used toner collection unit, follow the instructions included with the new toner collection unit.

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Install external I/O cards

This product is equipped with an external I/O (EIO) slot. You can install an additional HP Jetdirect print server card or external EIO hard drive in the available EIO slot.

NOTE:

This example shows installing an HP Jetdirect print server card.

1.

Turn the product off.

ENWW

2.

Disconnect all power and interface cables.

NOTE:

This illustration might not show all the cables.

3.

Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded.

Manage supplies and accessories 71

4.

Firmly insert the HP Jetdirect print server card or other EIO accessory into the EIO slot.

5.

Insert and tighten the retaining screws that came with the print server card.

6.

Reconnect the power cable and remaining interface cables, and turn the product on.

7.

Print a configuration page. An HP Jetdirect configuration page that contains network configuration and status information should also print.

If it does not print, turn the product off, and then uninstall and reinstall the print server card to ensure that it is completely seated in the slot.

8.

Perform one of these steps: ł

Choose the correct port. See the computer or operating system documentation for instructions.

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Reinstall the software, choosing the network installation this time.

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Clean the product

Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems.

Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the product free from dust and debris.

To clean the product exterior, use a soft, water-moistened cloth.

Clean the paper path

1.

At the product control panel, press the Home button .

2.

Open the following menus: ł

Device Maintenance

ł

Calibration/Cleaning

3.

Press the down arrow to highlight the Print Cleaning Page menu item, and then press the OK button.

4.

Completion of the cleaning process depends on the product model: ł

Non-duplex models: After the first side prints, reload the page into Tray 1 according the instructions, and then press the OK button. After the second side prints, the task is complete. Discard the printed page.

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Duplex models: After both sides print, the task is complete. Discard the printed page.

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Product updates

To download the most recent firmware upgrade for the product, go to www.hp.com/go/ cljcp5525_firmware .

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7 Solve problems

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Self help

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Solve general problems

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Interpret control-panel messages

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Clear jams

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Self help

In addition to the information in this guide, other sources are available that provide helpful information.

Printable poster for using the product control panel

Quick Reference Topics

Quick Reference Guide

Control panel help

This poster is available on the product CD. It prints on four full-color pages that you can post near the product. It contains information on using the buttons and other features available on the product control panel.

Several Quick Reference Topics for this product are available at this Web site: www.hp.com/support/cljcp5525 .

You can print these topics and keep them near the product. They are a handy reference for procedures that you perform frequently.

This guide contains procedures for the most commonly used product functions.

The guide is available from this Web site: www.hp.com/support/cljcp5525 .

You can print this guide and keep it near the product.

The control panel has built-in help that guides you through several tasks, such as replacing print cartridges and clearing jams.

76 Chapter 7 Solve problems ENWW

Solve general problems

If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist

1.

Make sure the product Ready light is on. If no lights are on, complete these steps:

a.

Check the power-cable connections.

b.

Check that the power is turned on.

c.

Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.

d.

If none of these measures restores power, contact HP Customer Care.

2.

Check the cabling.

a.

Check the cable connection between the product and the computer or network port. Make sure that the connection is secure.

b.

Make sure that the cable itself is not faulty by using a different cable, if possible.

c.

Check the network connection.

3.

Check to see if any messages appear on the control-panel display. If any error messages appear, see

Interpret control-panel messages on page 79 .

4.

Ensure that the paper that you are using meets specifications.

5.

Print a configuration page. See Print information pages on page 7

. If the product is connected to a network, an HP Jetdirect page also prints.

a.

If the pages do not print, check that at least one tray contains paper.

b.

If the page jams in the product, see

Clear jams on page 86 .

6.

If the configuration page prints, check the following items:

a.

If the page does not print correctly, the problem is with the product hardware. Contact

HP Customer Care.

b.

If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program.

7.

Select one of the following options:

Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Doubleclick the name of the product.

-or-

Mac OS X: Open the Printer Setup Utility or the Print & Fax list, and double-click the line for the product.

ENWW Solve general problems 77

8.

Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product.

9.

Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print), complete these steps:

a.

Try printing the job from another computer that has the product software installed.

b.

If you connected the product to the network, connect the product directly to a computer with a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the new connection type that you are using.

Factors that affect product performance

Several factors affect the time it takes to print a job: ł

Maximum product speed, measured in pages per minute (ppm) ł

The use of special paper (such as transparencies, heavy paper, and custom-size paper) ł

Product processing and download time ł

The complexity and size of graphics ł

The speed of the computer you are using ł

The USB connection ł

The printer I/O configuration ł

The network operating system and configuration (if applicable) ł

The printer driver that you are using

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Interpret control-panel messages

Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the product.

Message type

Status messages

Warning messages

Error messages

Critical-error messages

Description

Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the

Ready status message appears if the product is online.

Warning messages inform you of data and print errors. These messages typically alternate with the

Ready or status messages and remain until you press the OK button. Some warning messages are clearable. If the Clearable Warnings menu in the Display Settings menu is set to the Job option, the next print job clears these messages.

Error messages communicate that some action must be performed, such as adding paper or clearing a jam.

Some error messages are auto-continuable. If the Continuable Events menu in the Display

Settings menu is set to the Auto-Continue option, the product continues normal operation after an auto-continuable error message appears for 10 seconds.

NOTE:

Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the Stop button pauses printing and offers the option to cancel the print job.

Critical error messages inform you of a product failure. You can clear some of these messages by turning the product off and then on. These messages are not affected by the Auto-Continue setting. If a critical error persists, service is required.

Control-panel messages

The product provides robust control panel messaging. When a message appears on the control panel, follow the on-screen instructions to resolve the issue. If the product displays an ““Error”” or

““Attention”” message, and no steps are shown to resolve the issue, turn the product off then on.

Contact HP support if you continue to experience issues with the product.

For additional information on a variety of topics, press the Help button on the control panel.

Supplies status messages

The following table contains important information about supplies status messages.

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Table 7-1 Supplies status messages

Control panel message

10.XX.YY Supply memory error

Description

The product cannot read or write to at least one print cartridge memory chip or a memory chip is missing from a print cartridge.

Recommended action

Reinstall the print cartridge, or install a new print cartridge.

Black Cartridge low

Black Cartridge very low

Cyan Cartridge low

XX values

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00 = Memory chip memory error ł

10 = Memory chip missing

YY values

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00 = Black ł

01 = Cyan ł

02 = Magenta ł

03 = Yellow

The print cartridge is nearing the estimated end of its useful life.

The product indicates when the print cartridge level is low. The actual print cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

The print cartridge is at the estimated end of its useful life.

Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print cartridge life can vary.

The print cartridge is nearing the estimated end of its useful life.

Once an HP print cartridge has reached the very low threshold, the HP Premium

Protection Warranty on that print cartridge has ended. All print defects or print cartridge failures incurred when an HP print cartridge is used in ““continue in very low”” mode will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

The product indicates when the print cartridge level is low. The actual print cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

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Table 7-1 Supplies status messages (continued)

Control panel message

Cyan Cartridge very low

Fuser Kit low

Fuser Kit very low

Incompatible <Color> Cartridge

Incompatible Fuser

Incompatible Supplies

Incompatible Toner Collection Unit

Description Recommended action

The print cartridge is at the estimated end of its useful life.

Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print cartridge life can vary.

Once an HP print cartridge has reached the very low threshold, the HP Premium

Protection Warranty on that print cartridge has ended. All print defects or print cartridge failures incurred when an HP print cartridge is used in ““continue in very low”” mode will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.

The fuser kit is low. The actual supply life remaining might vary. Consider having a replacement fuser kit available to install when print quality is no longer acceptable.

You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

The fuser kit is very low. The actual supply life remaining might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection

Warranty for that supply has ended.

The indicated color print cartridge is not compatible with this product.

The fuser is not compatible with this product.

If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.

Replace the print cartridge with one that is designed for this product.

CAUTION:

The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

1.

Open the right door.

2.

Remove the incompatible fuser.

3.

Install the correct fuser.

4.

Close the right door.

Print cartridges or other supply items are installed that were not designed for this product. The product cannot print with these supplies installed.

Install supplies that are designed for this product.

The toner collection unit is incompatible with this product.

1.

Open the rear door.

2.

Remove the incompatible toner collection unit.

3.

Install the correct toner collection unit.

4.

Close the rear door.

ENWW Interpret control-panel messages 81

Table 7-1 Supplies status messages (continued)

Control panel message

Incompatible Transfer Unit

Magenta Cartridge low

Magenta Cartridge very low

Replace <Color> Cartridge

Replace Fuser Kit

Description Recommended action

The transfer unit is incompatible with this product.

1.

Open the right door.

2.

Remove the incompatible transfer unit.

3.

Install the correct transfer unit.

4.

Close the right door.

The print cartridge is nearing the estimated end of its useful life.

The product indicates when the print cartridge level is low. The actual print cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

The print cartridge is at the estimated end of its useful life.

Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print cartridge life can vary.

Once an HP print cartridge has reached the very low threshold, the HP Premium

Protection Warranty on that print cartridge has ended. All print defects or print cartridge failures incurred when an HP print cartridge is used in ““continue in very low”” mode will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

This alert appears only if the product is configured to stop when the print cartridge reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.

The product indicates when the fuser kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement fuser kit available to install when print quality is no longer acceptable. The fuser kit does not need to be replaced now unless the print quality is no longer acceptable. After the fuser kit reaches its approximated end of life, the HP Premium Protection Warranty on that fuser kit ends.

Replace the specified color cartridge.

Or, configure the product to continue printing by using the Manage Supplies menu.

CAUTION:

The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

1.

Open the right door.

2.

Grasp the blue handles on both sides of the fuser and pull straight out to remove it.

3.

Install the new fuser.

4.

Close the right door.

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Table 7-1 Supplies status messages (continued)

Control panel message

Replace Supplies

Replace Toner Collection Unit

Replace Transfer Kit

Supplies in wrong position

Supplies low

Description Recommended action

This alert appears only if the product is configured to stop when the print cartridges reach the "very low" threshold. Two or more supplies are at the estimated end of life.

The actual life remaining might be different than the estimation. Consider having replacement supplies available to install when print quality is no longer acceptable.

The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, the HP

Premium Protection Warranty on that supply ends.

Replace the necessary supplies.

Or, configure the product to continue printing by using the Manage Supplies menu.

The product indicates when a toner collection unit is full and needs to be replaced. Continuing to print without replacing the toner collection unit might cause product damage, toner spill, or other error conditions. Have a replacement toner collection unit available to install. After a toner collection unit has become full, the

HP Premium Protection Warranty on that toner collection unit ends.

Replace the toner collection unit.

The product indicates when a transfer kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement transfer kit available to install when print quality is no longer acceptable. The transfer kit does not need to be replaced now unless the print quality is no longer acceptable. After a transfer kit has reached its approximated end of life, the HP Premium Protection

Warranty on that transfer kit ends.

Replace the transfer kit. Instructions are included with the transfer kit.

Two or more print-cartridge slots contain the wrong color print cartridge.

Install the correct color cartridge in each slot.

From left to right, the print cartridges should be installed in this order: ł

Yellow ł

Magenta ł

Cyan ł

Black

This message appears when at least two supplies have reached the low threshold.

The actual supply life remaining might vary.

Identify which supplies are low. You do not need to replace the supplies at this time unless print quality is no longer acceptable.

After an HP supply has reached the very low threshold, the HP Premium Protection

Warranty for that supply has ended.

To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel.

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Table 7-1 Supplies status messages (continued)

Control panel message

Supplies very low

Toner Collection Unit Almost Full

Transfer Kit low

Transfer Kit very low

Unsupported supply installed

Used supply in use

Wrong cartridge in <color> slot

Description Recommended action

This message appears when at least two supplies have reached the very low threshold. Identify which supplies are low.

The actual supply life remaining might vary.

You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium

Protection Warranty for that supply has ended.

The toner collection unit is almost full. This condition is equivalent to the supply life being low. The actual supply life can vary.

You do not need to replace the toner collection unit at this time.

To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel.

No action is necessary to continue.

This message appears when the transfer kit reaches the low threshold. The actual supply life remaining might vary. You do not need to replace the transfer kit at this time unless print quality is no longer acceptable.

No action is necessary to continue. If the print quality is no longer acceptable, replace the transfer kit. Instructions are included with the new transfer kit.

This message appears when the transfer kit has reached the very low threshold. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium

Protection Warranty for that supply has ended.

To continue printing, either replace the transfer kit or reconfigure the product to continue printing by using the Manage

Supplies menu on the control panel.

One of the print cartridges is for a different

HP product.

One of the print cartridges has been previously used.

If print quality is no longer acceptable, replace the print cartridge.

If you believe you purchased a genuine HP supply, go to www.hp.com/go/ anticounterfeit .

Remove the print cartridge from that slot, and install a cartridge that is the correct color.

The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in this order: ł

Yellow ł

Magenta ł

Cyan ł

Black

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Table 7-1 Supplies status messages (continued)

Control panel message

Yellow Cartridge low

Yellow Cartridge very low

Description

The print cartridge is nearing the estimated end of its useful life.

Recommended action

The product indicates when the print cartridge level is low. The actual print cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

The print cartridge is at the estimated end of its useful life.

Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print cartridge life can vary.

Once an HP print cartridge has reached the very low threshold, the HP Premium

Protection Warranty on that print cartridge has ended. All print defects or print cartridge failures incurred when an HP print cartridge is used in ““continue in very low”” mode will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

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Clear jams

Prevent jams

Common causes of jams

1

Cause

The paper length and width guides are not adjusted correctly.

The media does not meet specifications.

Solution

Adjust the guides so they are against the paper stack.

You are using media that has already passed through a printer or copier.

An input tray is loaded incorrectly.

The media is skewed.

The media is binding or sticking together.

The media is removed before it settles into the output bin.

The paper is too heavy.

Use only media that meets HP specifications. See

Paper and print media on page 9 .

Do not use media that has been previously printed on or copied.

Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the

tray. See Load paper trays on page 17

.

The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.

Remove the media, flex it, rotate it 180 degrees, or flip it over. Reload the media into the input tray.

NOTE:

Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.

Wait until the page completely settles in the output bin before removing it.

Do not use paper that exceeds the supported weights for the input tray. See

Supported paper types and tray capacity on page 16 .

The media is in poor condition.

The internal rollers from the tray are not picking up the media.

Do not use paper that exceeds the supported weight for automatic duplex printing. See

Supported paper sizes for duplex printing on page 15

.

Replace the media.

Remove the top sheet of media. If the media is too heavy, it might not be picked from the tray. See

Supported paper types and tray capacity on page 16 .

The media has rough or jagged edges.

The media is perforated or embossed.

Replace the media.

Perforated or embossed media does not separate easily.

Load sheets one at a time.

1

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.

If the product continues to jam, contact HP Customer Support or your authorized HP service provider.

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Jam locations

Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it.

NOTE:

Internal areas of the product that might need to be opened to clear jams have green handles or green labels.

Figure 7-1

Jam locations

1

2

3

4

5

6

4

5

6

1

2

3

Output bin

Upper right door

Tray 1 area

Tray 2, Tray 3, and optional Trays 4, 5, and 6

Middle right door

Lower right door

WARNING!

To avoid electrical shock, remove any necklaces, bracelets, or other metal items before reaching into the inside of the product.

ENWW Clear jams 87

Clear jams in Tray 1

1.

If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.

Press the OK button to clear the message.

2.

If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray

1 and open the upper right door.

88 Chapter 7 Solve problems ENWW

3.

Gently pull the paper out of the pick up area.

4.

Close the upper right door.

ENWW Clear jams 89

Clear jams from Tray 2, Tray 3, or an optional tray

CAUTION:

Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray.

1.

Open the tray and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. To access jammed paper from the tray cavity, remove the tray from the product.

2.

Close the tray.

3.

If the jam is in Tray 3, you also can open the door on the right side of the tray, remove and jammed paper, and then close the door.

90 Chapter 7 Solve problems ENWW

Clear jams in the upper right door

CAUTION:

The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

1.

Open the upper right door.

2.

Gently pull the paper out of the pickup area.

3.

If paper is visible entering the bottom of the fuser, gently pull downward to remove it.

CAUTION:

Do not touch the transfer roller

(callout 1). Contaminants on the roller can affect print quality.

ENWW

1

Clear jams 91

4.

Paper could be jammed inside the fuser where it would not be visible. Open the fuser jam access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.

CAUTION:

Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.

If no paper is found but the product still reports a jam, remove the fuser to check for jammed paper inside the fuser cavity.

Remove any paper, and then reinstall the fuser.

NOTE:

Make sure that the fuser is reinstalled correctly before closing the upper right door.

5.

Close the upper right door.

92 Chapter 7 Solve problems ENWW

Clear jams in the lower right door

1.

Open the lower right door.

2.

If paper is visible, gently pull the jammed paper up or down to remove it.

3.

Close the lower right door.

ENWW Clear jams 93

Clear jams in the output bin area

1.

If paper is visible from the output bin, grasp the leading edge and remove it.

94 Chapter 7 Solve problems ENWW

A Supplies and accessories

ł

Order parts, accessories, and supplies

ł

Part numbers

ENWW 95

Order parts, accessories, and supplies

Order supplies and paper

Order genuine HP parts or accessories

Order through service or support providers

Order using HP software www.hp.com/go/suresupply www.hp.com/buy/parts

Contact an HP-authorized service or support provider.

Use the HP Embedded Web Server on page 60

96 Appendix A Supplies and accessories ENWW

Part numbers

Ordering information and availability might change during the life of the product.

Accessories

Item

HP Color LaserJet 1 x 500 Paper

Feeder

HP Color LaserJet 3 x 500 Paper

Feeder and stand

Description

500-sheet paper tray

Part number

CE860A

1500-sheet paper tray. Contains three

500-sheet trays.

CE725A

Print cartridges

Item Description

1

HP Color LaserJet black print cartridge Black cartridge

HP Color LaserJet cyan print cartridge Cyan cartridge

HP Color LaserJet yellow print cartridge Yellow cartridge

1

HP Color LaserJet magenta print cartridge

Magenta cartridge

For more information, go to www.hp.com/go/learnaboutsupplies .

Part number

CE270A

CE271A

CE272A

CE273A

Memory

Item Description Part number

HP Secure High Performance EIO Hard

Disk

Hard disk to install in the EIO accessory slot

J8019A

63 mm (2.5 in)

Cables and interfaces

Item

Enhanced I/O (EIO) card

USB cable

Description

HP Jetdirect 635n IPv6/IPsec Print

Server

HP Jetdirect 690n IPv6/IPsec 802.11g

Wireless Print Server

2-meter standard USB-compatible device connector

Part number

J7961G

J8007G

C6518A

ENWW Part numbers 97

Maintenance kits

Item

Fuser kit

Transfer kit

Toner Collection Unit

Description

110 Volt replacement fuser

220 Volt replacement fuser

Replacement transfer belt, transfer roller unit, 9 feed rollers for Trays 2-6, and 6 pickup rollers for Trays 1-6.

Receptacle for toner that has not fused to the paper.

Part number

CE977A

CE978A

CE979A

CE980A

98 Appendix A Supplies and accessories ENWW

B Service and support

ł

Hewlett-Packard limited warranty statement

ł

HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement

ł

Color LaserJet Fuser Kit and Transfer Kit Limited Warranty Statement

ł

Data stored on the print cartridge

ł

End User License Agreement

ł

Customer self-repair warranty service

ł

Customer support

ENWW 99

Hewlett-Packard limited warranty statement

HP PRODUCT

HP Color LaserJet CP5525n, CP5525dn, CP5525xh

DURATION OF LIMITED WARRANTY

One-year on-site warranty

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND

NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR

IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT

ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT

WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,

INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,

WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT

LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION

TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT

TO YOU.

100 Appendix B Service and support ENWW

HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement

This HP product is warranted to be free from defects in materials and workmanship.

This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.

To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO

OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR

IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE

LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR

DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT

LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION

TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT

TO YOU.

ENWW HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 101

Color LaserJet Fuser Kit and Transfer Kit Limited

Warranty Statement

This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.

This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.

To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP’’s option, HP will either replace products that prove to be defective or refund your purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO

OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR

IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE

LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR

DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT

LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION

TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT

TO YOU.

102 Appendix B Service and support ENWW

Data stored on the print cartridge

The HP print cartridges used with this product contain a memory chip that assists in the operation of the product.

In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the print cartridge was first installed, the date when the print cartridge was last used, the number of pages printed using the print cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the product model. This information helps HP design future products to meet our customers' printing needs.

The data collected from the print cartridge memory chip does not contain information that can be used to identify a customer or user of the print cartridge or their product.

HP collects a sampling of the memory chips from print cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle ). The memory chips from this sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this print cartridge might have access to this data, as well.

Any third party possessing the print cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable.

However, after you render the memory chip inoperable, the memory chip cannot be used in an HP product.

End User License Agreement

PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User

License Agreement (““EULA””) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (““HP””) that governs your use of the software product

(““Software””). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation. The term

““Software”” may include (i) associated media, (ii) a user guide and other printed materials, and (iii)

““online”” or electronic documentation (collectively ““User Documentation””).

RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO

ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING,

OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU

DO NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE

SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA,

PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN

DAYS FOR A REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR

ENWW Data stored on the print cartridge 103

MADE AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED

PRODUCT.

1.

THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software

(““HP Software””), software under licenses from third parties (““Third Party Software”” and ““Third

Party License””). Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License. Generally, the Third Party License is in a file such as

““license.txt”” or a ““readme”” file. You should contact HP support if you cannot find a Third Party

License. If the Third Party Licenses include licenses that provide for the availability of source code (such as the GNU General Public License) and the corresponding source code is not included with the Software, then check the product support pages of HP's website (hp.com) to learn how to obtain such source code.

2.

LICENSE RIGHTS. You will have the following rights provided you comply with all terms and conditions of this EULA:

a.

Use. HP grants you a license to Use one copy of the HP Software. ““Use”” means installing, copying, storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the HP Software or disable any licensing or control feature of the

HP Software. If this Software is provided by HP for Use with an imaging or printing product

(for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be used with such product (““HP Product””). Additional restrictions on Use may appear in the User Documentation. You may not separate component parts of the HP Software for

Use. You do not have the right to distribute the HP Software.

b.

Copying. Your right to copy means you may make archival or back-up copies of the

HP Software, provided each copy contains all the original HP Software’’s proprietary notices and is used only for back-up purposes.

3.

UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement

(collectively ““Upgrade””), you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In case of a conflict between this EULA and such other terms, the other terms will prevail.

4.

TRANSFER.

a.

Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity.

The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated.

b.

Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA.

5.

PROPRIETARY RIGHTS. All intellectual property rights in the Software and User

Documentation are owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret, patent, and trademark laws. You will not remove any product identification, copyright notice, or proprietary restriction from the Software.

6.

LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the HP Software, except and only to the extent that the right to do so is allowed under applicable law.

104 Appendix B Service and support ENWW

7.

CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to

HP’’s privacy policy. HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services.

8.

LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U.S. $5.00. TO

THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS

SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR

CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA,

BUSINESS INTERRUPTION, PERSONAL INJURY, OR LOSS OF PRIVACY) RELATED IN

ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF HP OR ANY

SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF

THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

9.

U.S. GOVERNMENT CUSTOMERS. Software was developed entirely at private expense. All

Software is commercial computer software within the meaning of the applicable acquisition regulations. Accordingly, pursuant to US FAR 48 CFR 12.212 and DFAR 48 CFR 227.7202, use, duplication and disclosure of the Software by or for the U.S. Government or a U.S. Government subcontractor is subject solely to the terms and conditions set forth in this End User License

Agreement, except for provisions which are contrary to applicable mandatory federal laws.

10.

COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i) applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including any restrictions on nuclear, chemical, or biological weapons proliferation.

11.

RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in this EULA.

© 2009 Hewlett-Packard Development Company, L.P.

Rev. 04/09

Customer self-repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period,

HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to

HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the

ENWW Customer self-repair warranty service 105

replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

Customer support

Get telephone support for your country/region

Have the product name, serial number, date of purchase, and problem description ready.

Get 24-hour Internet support

Get support for products used with a Macintosh computer

Download software utilities, drivers, and electronic information

Order additional HP service or maintenance agreements

Register your product

Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/ .

www.hp.com/support/cljcp5525 www.hp.com/go/macosx www.hp.com/go/cljcp5525_software www.hp.com/go/carepack www.register.hp.com

106 Appendix B Service and support ENWW

C Product specifications

ł

Physical specifications

ł

Power consumption, electrical specifications, and acoustic emissions

ł

Environmental specifications

ENWW 107

Physical specifications

Table C-1 Product dimensions

Product Height

HP Color LaserJet CP5525n

HP Color LaserJet CP5525dn

HP Color LaserJet CP5525xh

465 mm (18 in)

465 mm (18 in)

832 mm (32.7 in)

Depth

586 mm (23 in)

586 mm (23 in)

688 mm (27 in)

Width

544 mm (21.4 in)

544 mm (21.4 in)

745 mm (29.3 in)

Weight

53.3 kg (117.3 lb)

53.5 kg (117.8 lb)

84 kg (184.8 lb)

Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/go/cljcp5525_regulatory for current information.

Environmental specifications

Environmental condition

Temperature (product and print cartridge)

Relative humidity

Altitude

Recommended

17° to 27°C (62.6° to 80.6°F)

30% to 70% relative humidity (RH)

N/A

Allowed

10° to 30°C (50° to 86°F)

10% to 80% RH

0 m (0 ft) to 3000 m (9842 ft)

108 Appendix C Product specifications ENWW

D Regulatory information

ł

FCC regulations

ł

Environmental product stewardship program

ł

Declaration of conformity

ł

Safety statements

ENWW 109

FCC regulations

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

NOTE:

Any changes or modifications to the printer that are not expressly approved by HP could void the user’’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.

110 Appendix D Regulatory information ENWW

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production

This product generates no appreciable ozone gas (O

3

).

Power consumption

Power usage drops significantly while in Ready and Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY

STAR® qualification status for this product, see the Product Data Sheet or Specifications Sheet.

Qualified products are also listed at: www.hp.com/go/energystar

Paper use

This product’’s optional automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’’s life.

HP LaserJet print supplies

It’’s easy to return and recycle your HP LaserJet print cartridges after use——free of charge——with

HP Planet Partners. Multilingual program information and instructions are included in every new

HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.

HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible!

NOTE:

Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/ recycle .

ENWW Environmental product stewardship program 111

Return and recycling instructions

United States and Puerto Rico

The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below.

Multiple returns (more than one cartridge)

1.

Package each HP LaserJet print cartridge in its original box and bag.

2.

Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg

(70 lb).

3.

Use a single pre-paid shipping label.

OR

1.

Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or

1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).

2.

Use a single pre-paid shipping label.

Single returns

1.

Package the HP LaserJet print cartridge in its original bag and box.

2.

Place the shipping label on the front of the box.

Shipping

For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit www.ups.com

. If you are returning via USPS label, give the package to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to order additional labels or boxes for bulk returns, visit www.hp.com/recycle or call

1-800-340-2445. Requested UPS pickup will be charged normal pickup rates. Information subject to change without notice.

Residents of Alaska and Hawaii

Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal

Service provides no-cost cartridge return transportation services under an arrangement with HP for

Alaska and Hawaii.

Non-U.S. returns

To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle . Select your country/region for information on how to return your HP LaserJet printing supplies.

112 Appendix D Regulatory information ENWW

Paper

This product is capable of using recycled papers when the paper meets the guidelines outlined in the

HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002.

Material restrictions

This HP product does not contain added mercury.

This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following:

HP Color LaserJet Enterprise CP5520 Printer Series

Type

Weight

Location

User-removable

Carbon monofluoride lithium

0.8 g

On formatter board

No

For recycling information, you can go to www.hp.com/recycle , or contact your local authorities or the

Electronics Industries Alliance: www.eiae.org

.

Disposal of waste equipment by users in private households in the

European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Chemical substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No

ENWW Environmental product stewardship program 113

1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach .

Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/ hpinfo/community/environment/productinfo/safety .

For more information

To obtain information about these environmental topics: ł

Product environmental profile sheet for this and many related HP products ł

HP’’s commitment to the environment ł

HP’’s environmental management system ł

HP’’s end-of-life product return and recycling program ł

Material Safety Data Sheets

Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment .

114 Appendix D Regulatory information ENWW

Declaration of conformity

Manufacturer's Name:

Manufacturer's Address:

Declaration of Conformity

according to ISO/IEC 17050-1 and EN 17050-1

Hewlett-Packard Company DoC#: BOISB-0905-00 rel.1.0

11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA

declares, that the product

Product Name:

HP LaserJet Enterprise CP5525 Series

Including:

CE860A –– 500-sheet paper tray

CE725A –– 3x500-sheet paper tray and stand

BOISB-0905-00

Regulatory Model Number

2)

Product Options:

Print Cartridges:

ALL

CE270A, CE271A, CE272A, CE273A

conforms to the following Product Specifications:

SAFETY:

IEC 60950-1:2005 / EN60950-1: 2006

IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)

EMC:

IEC 62311:2007 / EN62311:2008

GB4943-2001

CISPR22:2005 +A1 / EN55022:2006 +A1 - Class A 1), 2)

EN 61000-3-2:2006

EN 61000-3-3:1995 +A1 +A2

EN 55024:1998 +A1 +A2

FCC Title 47 CFR, Part 15 Class A

2)

/ ICES-003, Issue 4

GB9254-2008, GB17625.1-2003

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, and carries the CE-Marking accordingly.

This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

1.

The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2.

The product meets the requirements of EN55022 & CNS13438 Class A in which case the following applies: ““Warning –– This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.””

3.

3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).

ENWW Declaration of conformity 115

For regulatory topics only:

European Contact:

USA Contact:

Boise, Idaho USA

October 2010

Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-

TRE / Standards Europe, Herrenberger Strasse 140, D-71034, Böblingen (FAX:

+49-7031-14-3143) www.hp.com/go/certificates

Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho

83707-0015 (Phone: 208-396-6000)

116 Appendix D Regulatory information ENWW

Safety statements

Laser safety

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a ““Class 1”” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance

Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING!

Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class A requirements.

« Conforme à la classe A des normes canadiennes de compatibilité électromagnétiques. « CEM ». »

VCCI statement (Japan)

Power cord instructions

Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.

Connect the power cord between the product and a grounded AC outlet.

CAUTION:

To prevent damage to the product, use only the power cord that is provided with the product.

Power cord statement (Japan)

ENWW Safety statements 117

EMC statement (China)

EMC statement (Korea)

EMI statement (Taiwan)

Laser statement for Finland

Luokan 1 laserlaite

Klass 1 Laser Apparat

HP Color LaserJet CP5525n, CP5525dn, CP5525xh, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.

VAROITUS !

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING !

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP Color LaserJet CP5525n, CP5525dn, CP5525xh - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

VARO !

118 Appendix D Regulatory information ENWW

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING !

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m

W Luokan 3B laser.

GS statement (Germany)

Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden.

Substances Table (China)

Restriction on Hazardous Substances statement (Turkey)

Türkiye Cumhuriyeti: EEE Yönetmeli÷ine Uygundur

ENWW Safety statements 119

120 Appendix D Regulatory information ENWW

Index

A

accessories

ordering 96

part numbers 97

acoustic specifications 108

Administration menu, control

panel 6

anticounterfeit supplies 65

Attention light

locating 4

automatic paper sensing 27

B

batteries included 113

bins, output

capacity 21

booklets

creating (Windows) 52

browser requirements

HP embedded Web Server 60

buttons, control panel

locating 4

C

cable, USB

part number 97

Canadian DOC regulations 117

canceling print jobs 30

cartridges

non-HP 65

recycling 65, 111

storage 65

warranty 101

cartridges, print

part numbers 97

replacing 66

cautions iii

cleaning

product 73

color

adjusting 57

Edge Control 57 halftone options 57

manage 55

managing 56

Neutral Grays 57

print in grayscale 56

printing in grayscale

(Windows) 44

using 55

color options

HP EasyColor (Windows) 58

configurations, models 2

control panel

Administration menu 6

buttons 4

cleaning page, printing 73

lights 4

messages, numerical list 80

messages, types of 79

controlling print jobs 27

conventions, document iii

copies changing number of

(Windows) 32

counterfeit supplies 65

cover pages printing on different paper

(Windows) 50

custom print settings

(Windows) 32

customer support

online 106

D

Data light

locating 4

disposal, end-of-life 113

document conventions iii

double-sided printing (duplexing)

loading paper 22

drivers changing paper types and

sizes 12

settings (Windows) 31

duplex printing (double-sided)

loading paper 22

settings (Windows) 38

supported paper sizes 15

E

Edge Control 57

electrical specifications 108

Embedded Web Server (EWS)

features 60 network connection 60

end-of-life disposal 113

Enhanced I/O (EIO) card

installing 71

part number 97

envelope sizes

supported 13

envelopes

loading in Tray 1 17

loading orientation 22

environment, specifications 108

Environmental Product

Stewardship Program 111

error messages

control panel 79

numerical list 80

types of 79

European Union, waste

disposal 113

Explorer, versions supported

HP Embedded Web

Server 60

ENWW Index 121

F

FCC regulations 110

features 2

Finnish laser safety

statement 118

firmware, downloading new 74

first page printing on different paper

(Windows) 50

forms

printing (Windows) 45

fraud hotline 65

fuser

jams 91

fuser kit

part number 98

G

general configuration

HP Embedded Web

Server 61

graphical and text display, control

panel 4

grayscale

printing (Windows) 44

grayscale printing 56

H

hard disks

ordering 97 part numbers 97

help

printing options (Windows) 32

Home button 4

HP Customer Care 106

HP Easy Color

disabling 58 using 58

HP Embedded Web Server

general configuration 61 information pages 61

network settings 62 other links list 62 security settings 62 troubleshooting tools 62

HP Embedded Web Server (EWS)

features 60 network connection 60

HP fraud hotline 65

HP Jetdirect print server

installing 71

HP Web Jetadmin 63

humidity requirements 108

I

information pages

HP Embedded Web

Server 61

printing or viewing 7

installing

EIO card 71

EIO cards 71

print cartridges 66

toner collection unit 69

Internet Explorer, versions supported

HP Embedded Web

Server 60

J

jams

common causes of 86

fuser 91

locations 87

lower right door 93

output bin 94

Tray 1 88

Tray 2 90

Tray 3 90

Tray 4 90

Tray 4, 5, or 6 93

Tray 5 90

Tray 6 90

upper right door 91

Japanese VCCI statement 117

Jetadmin, HP Web 63

Jetdirect print server

installing 71

K

keys, control panel

locating 4

Korean EMC statement 118

L

labels

printing (Windows) 47

landscape orientation

selecting, Windows 42

laser safety statements 117, 118

last page printing on different paper

(Windows) 50

letterhead

printing (Windows) 45

license, software 103

lights

control panel 4

loading

Tray 1 17

Tray 2 18, 20

Tray 3 18, 20

Tray 4, 5, and 6 18, 20

loading paper 17

lower right door

jams 93

M

Mac changing paper types and

sizes 12

Macintosh

support 106

material restrictions 113

Material Safety Data Sheet

(MSDS) 114

media

supported sizes 13

memory

included 2

supply errors 80

memory chip, print cartridge

description 103

memory tag

description 65

locating 67

menus, control panel

Administration 6

mercury-free product 113

messages

numerical list 80

types of 79

model number

location 3

models, features 2

multiple pages per sheet

printing (Windows) 41

122 Index ENWW

N

n-up printing

selecting (Windows) 41

Netscape Navigator, versions supported

HP embedded Web Server 60

network settings

HP Embedded Web

Server 62

networks

HP Web Jetadmin 63

installing EIO cards 71

print servers included 2

Neutral Grays 57

non-HP supplies 65

notes iii

O

online support 106

opening printer drivers

(Windows) 31

operating environment

specifications 108

ordering

part numbers for 97

supplies and accessories 96

orientation

paper, while loading 22

selecting, Windows 42

other links list

HP Embedded Web

Server 62

output bin

jams 94

P

pages per sheet

selecting (Windows) 41

paper covers, using different

paper 50

first and last pages, using

different paper 50

load 17

loading orientation 22

printing on preprinted letterhead or forms

(Windows) 45

paper jams

common causes of 86

locations 87

paper path

cleaning 73

paper size

changing 12

paper sizes

selecting 37 selecting custom 37

supported 13

supported for duplex 15

paper types

changing 12

selecting 37

supported 16

paper, ordering 96

paper, special

printing (Windows) 47

part numbers

hard disks 97 list of 97 print cartridges 97

portrait orientation

selecting, Windows 42

power

consumption 108

troubleshooting 77

preprinted paper

printing (Windows) 45

print cartridge

managing 64

print cartridges

memory chips 103

memory tags 65 non-HP 65

part numbers 97

recycling 65, 111

replacing 66

storage 65

warranty 101

print media

loading in Tray 1 17

print quality

improving (Windows) 37

print server card

installing 71

print tasks 29

printer drivers (Windows)

settings 31

ENWW printing

canceling jobs 30

settings (Windows) 31

printing on both sides

settings (Windows) 38

problem-solving

messages, types of 79

product info 1

product specifications 107

R

Ready light

locating 4

recycling

HP printing supplies returns and environmental

program 112

recycling supplies 65

regulatory statements environmental product

stewardship program 111

resolution

selecting (Windows) 37

S

safety statements 117, 118

secuity settings

HP Embedded Web

Server 62

self help

accessing 76

serial number

location 3

shortcuts (Windows)

creating 34

using 32

software software license

agreement 103

special media

guidelines 10

special paper

guidelines 10

printing (Windows) 47

specifications

electrical and acoustic 108 operating environment 108

status

messages, types of 79

Stop button 4

Index 123

stopping print jobs 30

storing

print cartridges 65

supplies

counterfeit 65

memory errors 80

non-HP 65

ordering 96

part numbers 97

recycling 65, 111

replacing 66

support

online 106

supported paper 13

system requirements

HP Embedded Web

Server 60

T

Taiwan EMI statement 118

technical support

online 106

temperature requirements 108

tips iii

toner cartridges. See print cartridges toner collection unit

replacing 69

transfer kit

part number 98

transparencies

automatic sensing 27

printing (Windows) 47

trapping 57

Tray 1

automatic paper sensing 27

capacity 21

jams 88

Tray 2

capacity 22

jams 90

trays

capacity 21

configure 26

included 2

load 17

paper orientation 22

selecting (Windows) 37

troubleshooting

checklist 77

control panel messages 79

error messages, numerical

list 80

troubleshooting tools

HP Embedded Web

Server 62

two-sided printing

settings (Windows) 38

U

updates, downloading product 74

upper right door

jams 91

W

warnings iii

warranty

customer self repair 105

license 103

print cartridges 101

product 100

Web browser requirements

HP Embedded Web

Server 60

Web sites

customer support 106

fraud reports 65

HP Web Jetadmin,

downloading 63

Macintosh customer

support 106

Material Safety Data Sheet

(MSDS) 114

Windows changing paper types and

sizes 12

124 Index ENWW

© 2010 Hewlett-Packard Development Company, L.P.

www.hp.com

*CE707-90901*

*CE707-90901*

CE707-90901

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