HemoCue Hb 201 ERROR CODES

HemoCue Hb 201 ERROR CODES
HemoCue Hb 201+ ERROR CODES
Error Code
Explanation
Action
The analyser shows
an error code
May be a temporary fault
Turn off the analyser and turn it on again
after 30 seconds. Take a new microcuvette
and repeat the measurement. If problem
continues, see specific error code below.
E00
No stable endpoint is found within the
time range
1a. Check the expiration date for the
microcuvettes.
1. The cuvette is faulty
1b. Take a new cuvette and repeat the
measurement.
2. The circuit board is out of order
2. The analyser needs to be serviced.
Contact your distributor.
E01-E05
Fault or dirt in the optronic or
electronic units
1a. Turn off the analyser and clean the
optronic unit as described in the
maintenance section.
1b. The analyser needs to be serviced.
Contact distributor.
E06
Unstable blank value. The analyser
might be cold.
Turn off the analyser and allow it to reach
room temperature. If the problem continues
the analyser needs to be serviced. Contact
your distributor.
E07
The batter power is too low
1a. The batteries need to be replaced. Turn
off the analyser and replace the batteries.
1b. Use the power adapter.
E08
The absorbance is too high
1. Light blocking item in the cuvette
holder
E9-E30
Fault or dirt in the optronic or
electronic units
1a. Check that the analyser and
microcuvettes are being used correctly.
1b. The analyser needs to be serviced.
Contact your distributor.
1a. Turn off the analyser and clean the
optronic unit.
1b. The analyser needs to be serviced.
Contact your distributor.
HHH
Measured value exceeds 256 g/L
Send sample to the laboratory.
No characters on the
display
1. The analyser is not receiving
power
1a. Check that the power adapter is
connected to the AC power supply.
2. If on battery power, the batteries
need to be replaced
1b. Check that the power adapter is
securely connected to the analyser.
3. The display is out of order
1c. Check that the cable is not damaged.
2. Turn off the analyser and replace the
batteries.
3. The analyser needs to be serviced.
Contact your distributor.
+
HemoCue Hb 201 Error Code IECBE.3.EC Issue date: 20.08.14
Review date: 20.08.15
1
Error Code
Explanation
Action
The display gives
erroneous characters
1. The display is out of order
The analyser needs to be serviced. Contact
your distributor.
Display shows a low
battery symbol
1. The batteries need to be replaced
2. The microprocessor is out of
order
2. If on mains power, the mains
adapter or the circuit board is out
of order
1. Turn off the analyser and replace the
batteries.
2a. Check that the power adapter is
properly connected and working.
2b. The analyser needs to be serviced.
Contact your distributor.
Display does not
switch from the
hourglass symbol
and Hb to the three
flashing dashes
(ready for
measuring)
1. The magnet in the cuvette holder
may be missing.
Measurements on
control materials are
out of range – either
too HIGH or too
LOW
1. The microcuvettes are beyond
their expiration date, damaged or
have been improperly stored
2. The magnetic sensor is out of
order
2. The optical eye of the
microcuvette is contaminated
3. The control has not been mixed
properly and/or is not at room
temperature
1. Check the expiration date and the
storage conditions of the microcuvettes.
2. Retest the sample with a new
microcuvette.
3. Make sure the control is mixed properly
and at room temperature.
4. Check the microcuvette for air bubbles.
Retest the sample with a new cuvette.
4. Air bubbles in the microcuvette
5. Clean the optronic unit.
5. The optronic unit is dirty
6. Only use controls intended for the
HemoCue Hb system.
6. The control is not suitable for use
+
with the HemoCue Hb 201
system
Measurements on
patient samples are
higher or lower than
anticipated
The analyser needs to be serviced. Contact
your distributor.
7. The controls are beyond their
expiration dates or have been
improperly stored
7. Check the expiration date and storage
conditions of the control. Take a new
microcuvette and repeat the
measurement from a new bottle of
control.
8. The calibration of the analyser
has been changed
8. The analyser needs to be serviced.
Contact your distributor.
1. Improper sampling technique
1. Review the method for correct sampling
technique.
2. The microcuvettes are beyond
their expiration date, damaged or
have been improperly stored
2. Check the expiration date and storage
conditions of the cuvettes.
3. The optical eye of the
microcuvette is contaminated
3. Retest the sample with a new
microcuvette.
4. Air bubbles in the microcuvette
4. Check the microcuvette for air bubbles.
Retest the sample with a new
microcuvette.
5. The optronic unit is dirty
6. The calibration of the analyser
has been changed
5. Clean the optronic unit.
6. The analyser needs to be serviced.
Contact your distributor.
+
HemoCue Hb 201 Error Code IECBE.3.EC Issue date: 20.08.14
Review date: 20.08.15
2
ADDITIONAL ASSISTANCE
If the problem persists after the corrective actions have been taken, contact your local
device supplier for technical assistance.
For unresolved issues contact APPN for further advice:
Email support@appn.net.au
Website www.appn.net.au using the forum or support tab.
Phone (08) 8201 7843, Monday to Friday 0900 – 1700 hours (CST)
We will endeavor to assist you further with your concern.
The following information may be required:
•
•
•
•
Device Name
Test
Test cartridge Lot number
Control History and results
Description of the problem with reference to the information codes and error messages.
+
HemoCue Hb 201 Error Code IECBE.3.EC Issue date: 20.08.14
Review date: 20.08.15
3
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