Feature Manual - Atkal Communications

Feature Manual - Atkal Communications
Advanced Hybrid System
Feature Manual
Model No.
KX-TA824
Thank you for purchasing a Panasonic Advanced Hybrid System.
Please read this manual carefully before using this product and save this manual for future use.
Introduction
About this Feature Manual
The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic
Advanced Hybrid System.
It explains what the PBX can do, as well as how to obtain the most of its many features and facilities.
The Feature Manual is divided into the following sections:
Section 1, General Features
Describes all the basic, optional and programmable features in alphabetical order.
Section 2, Appendix
Provides tables that describe the resource capacity of the PBX, as well as its different tones and ring tones.
Index
References Found in the Feature Manual
Installation Manual References
The Installation Manual provides instructions detailing the installation and maintenance of the PBX.
Sections from the Installation Manual are listed throughout the Feature Manual for your reference.
Programming Manual References
Commonly used settings can be programmed using a display proprietary telephone (PT) ( 1.1.103 PT
Programming) or the KX-TA Maintenance Console software ( 1.1.99 PC Programming). These PT/PC
programming items are noted throughout the Programming Manual for your reference. For programming
details, you can also refer to the on-line help that is installed along with KX-TA Maintenance Console (
3.2.1 Installing and Starting KX-TA Maintenance Console).
Feature Manual References
Related sections of the Feature Manual are listed for your reference.
Operating Manual References
The Operating Manual describes how users can access commonly used PBX features and functions with
their PTs, single line telephones (SLTs), and Direct Station Selection (DSS) Consoles. Sections from the
Operating Manual are listed throughout the Feature Manual for your reference.
Links to Other Pages and Manuals
If you are viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature
Manual and other PBX manuals. Click on a link to jump to that section.
Linked items include:
•
Installation Manual References
•
Programming Manual References
•
Feature Manual References
•
Operating Manual References
2
Feature Manual
List of Abbreviations
AA
Automated Attendant
APT
Analog Proprietary Telephone
BGM
Background Music
BSS
Busy Station Signaling
BV
Built-in Voice Message
COS
Class of Service
CPC
Calling Party Control
DIL
Direct In Line
DISA
Direct Inward System Access
DND
Do Not Disturb
DSS
Direct Station Selection
DTMF
Dual Tone Multi-Frequency
E
EFA
External Feature Access
F
FWD
Call Forwarding
G
G-CO
Group-CO
I
IRNA
Intercept Routing—No Answer
L
LCS
Live Call Screening
LED
Light Emitting Diode
O-CO
Other-CO
OGM
Outgoing Message
PF
Programmable Feature
PSTN
Public Switched Telephone Network
PT
Proprietary Telephone
S-CO
Single-CO
SLT
Single Line Telephone
SMDR
Station Message Detail Recording
TAM
Telephone Answering Machine
TRS
Toll Restriction
VM
Voice Mail
VPS
Voice Processing System
A
B
C
D
O
P
S
T
V
Feature Manual
3
Feature Highlights
Built-in Voice Message (BV) (Optional voice message card required)
Built-in Voice Message (BV) allows a caller to leave a voice message in a user's personal message area or
the PBX's common message area ( 1.1.8 Built-in Voice Message (BV)).
Caller ID Display on SLT
The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on
outside (CO) lines. This information can be shown on the displays of SLTs that support Caller ID as well as
proprietary telephones (PTs) when receiving calls ( 1.1.30 Caller ID).
3-level Automated Attendant (AA)
3-level Automated Attendant (AA) service allows a caller to dial a single-digit number (Direct Inward System
Access [DISA] AA number) following the guidance of 3-level DISA outgoing messages (OGMs), and be
connected to the desired party automatically ( 1.1.41 Direct Inward System Access (DISA)).
PC Programming
System programming settings can be accessed using a PC and the Panasonic KX-TA Maintenance Console
software as well as by using a PT ( 1.1.99 PC Programming).
The PBX software can be upgraded via the Serial Interface (RS-232C port) or USB port, using the KX-TA
Maintenance Console software ( 1.1.58 Firmware Upgrade).
Automatic Configuration for Outside (CO) Line Type
The dialing mode of connected outside (CO) lines is automatically configured the first time the PBX is
accessed with a PC using the KX-TA Maintenance Console software, or after the PBX data has been
cleared ( 1.1.5 Automatic Configuration for Outside (CO) Line Type).
Call Waiting Caller ID
Call Waiting Caller ID allows the user to see the name or telephone number of a second caller during a
conversation ( 1.1.28 Call Waiting Caller ID).
Local Carrier-based Voice Mail Service
Local carrier-based voice mail service allows the user to receive remote voice mail service from the
telephone company to record caller messages when calls cannot be answered ( 1.1.78 Local Carrierbased Voice Mail Service).
Wireless Proprietary Telephones (PTs)
Wireless PTs such as the KX-T7885 and the KX-TD7895 give a user the freedom to move around and still
have the powerful features of Panasonic PTs. Some examples of the advantages of wireless PTs over
wireless SLTs are:
a) Caller ID
b) Seizure of outside (CO) lines by a one-touch operation
c) Carrier-based voice mail service
Refer to the Operating Instructions of the wireless PT for additional information.
4
Feature Manual
Advanced Hybrid System
This PBX supports the connection of PTs*1, wireless PTs, Direct Station Selection (DSS) Consoles, and
single line devices such as SLTs, fax machines, wireless SLTs, and data terminals.
*1
In this manual, "proprietary telephone" ("PT") means an analog proprietary telephone (APT).
Feature Manual
5
Table of Contents
1
General Features .................................................................................... 9
1.1
1.1.1
1.1.2
1.1.3
1.1.4
1.1.5
1.1.6
1.1.7
1.1.8
1.1.9
1.1.10
1.1.11
1.1.12
1.1.13
1.1.14
1.1.15
1.1.16
1.1.17
1.1.18
1.1.19
1.1.20
1.1.21
1.1.22
1.1.23
1.1.24
1.1.25
1.1.26
1.1.27
1.1.28
1.1.29
1.1.30
1.1.31
1.1.32
1.1.33
1.1.34
1.1.35
1.1.36
1.1.37
1.1.38
1.1.39
1.1.40
1.1.41
1.1.42
1.1.43
1.1.44
1.1.45
6
General Features............................................................................................................10
Absent Message ..............................................................................................................10
Account Code Entry .........................................................................................................10
Answering, Direct Outside (CO) Line ...............................................................................12
Automatic Callback Busy (Camp-on) ...............................................................................12
Automatic Configuration for Outside (CO) Line Type .......................................................13
Automatic Time Adjustment .............................................................................................14
Background Music (BGM) ................................................................................................14
Built-in Voice Message (BV).............................................................................................15
Busy Station Signaling (BSS)...........................................................................................21
Call Forwarding (FWD)—SUMMARY...............................................................................21
Call Forwarding (FWD)—All Calls ....................................................................................23
Call Forwarding (FWD)—Busy/No Answer.......................................................................24
Call Forwarding (FWD)—Follow Me.................................................................................26
Call Forwarding (FWD)—To Outside (CO) Line ...............................................................27
Call Hold...........................................................................................................................28
Call Hold, Exclusive .........................................................................................................30
Call Hold Retrieve ............................................................................................................30
Call Log, Incoming ...........................................................................................................31
Call Park...........................................................................................................................34
Call Pickup, Directed ........................................................................................................35
Call Pickup, Group ...........................................................................................................36
Call Pickup Deny ..............................................................................................................36
Call Retrieving from a TAM (Telephone Answering Machine) ..........................................37
Call Splitting .....................................................................................................................37
Call Transfer—To Extension .............................................................................................38
Call Transfer—To Outside (CO) Line................................................................................39
Call Waiting ......................................................................................................................40
Call Waiting Caller ID .......................................................................................................41
Call Waiting from the Telephone Company ......................................................................42
Caller ID ...........................................................................................................................43
Calling Party Control (CPC) Signal Detection ..................................................................47
Class of Service (COS) ....................................................................................................48
Conference.......................................................................................................................49
Conference, Unattended ..................................................................................................50
Confirmation Tone ............................................................................................................51
Consultation Hold.............................................................................................................52
Data Line Security............................................................................................................52
Dial Tone ..........................................................................................................................52
Dial Type Selection...........................................................................................................53
Direct In Line (DIL) ...........................................................................................................54
Direct Inward System Access (DISA)...............................................................................56
Direct Inward System Access (DISA) Ring ......................................................................64
Display Information...........................................................................................................65
Do Not Disturb (DND) ......................................................................................................67
Do Not Disturb (DND) Override........................................................................................68
Feature Manual
1.1.46
1.1.47
1.1.48
1.1.49
1.1.50
1.1.51
1.1.52
1.1.53
1.1.54
1.1.55
1.1.56
1.1.57
1.1.58
1.1.59
1.1.60
1.1.61
1.1.62
1.1.63
1.1.64
1.1.65
1.1.66
1.1.67
1.1.68
1.1.69
1.1.70
1.1.71
1.1.72
1.1.73
1.1.74
1.1.75
1.1.76
1.1.77
1.1.78
1.1.79
1.1.80
1.1.81
1.1.82
1.1.83
1.1.84
1.1.85
1.1.86
1.1.87
1.1.88
1.1.89
1.1.90
1.1.91
1.1.92
1.1.93
1.1.94
1.1.95
Door Open ....................................................................................................................... 68
Doorbell/Door Chime ....................................................................................................... 69
Doorphone Call ................................................................................................................ 71
Emergency Call................................................................................................................ 72
Executive Busy Override—Extension .............................................................................. 73
Executive Busy Override—Outside (CO) Line ................................................................. 74
Extension Feature Clear .................................................................................................. 75
Extension Group .............................................................................................................. 75
Extension Jack Configuration........................................................................................... 77
Extension Lock................................................................................................................. 77
External Feature Access (EFA)........................................................................................ 78
Feature Numbering .......................................................................................................... 79
Firmware Upgrade ........................................................................................................... 83
Fixed Buttons ................................................................................................................... 84
Flash/Recall ..................................................................................................................... 86
Flexible Buttons................................................................................................................ 87
Hands-free Answerback................................................................................................... 89
Hands-free Operation ...................................................................................................... 90
Headset Operation........................................................................................................... 90
Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ... 91
Hot Line............................................................................................................................ 92
Idle Extension Hunting ..................................................................................................... 93
Intercept Routing.............................................................................................................. 94
Intercom Call.................................................................................................................... 95
LED Indication.................................................................................................................. 96
Line Access, Outside (CO) Line—SUMMARY ................................................................. 98
Line Access, Automatic.................................................................................................. 100
Line Access, Outside (CO) Line Group.......................................................................... 101
Line Access, S-CO Line................................................................................................. 102
Line Preference—Incoming ........................................................................................... 103
Line Preference—Outgoing ........................................................................................... 104
Live Call Screening (LCS) (Voice Mail APT Integration only) ........................................ 105
Local Carrier-based Voice Mail Service ......................................................................... 106
Lockout .......................................................................................................................... 108
Log-in/Log-out................................................................................................................ 108
Memory Dialing .............................................................................................................. 109
Message Waiting............................................................................................................ 111
Message Waiting for Another Extension ........................................................................ 112
Microphone Mute ........................................................................................................... 114
Music on Hold ................................................................................................................ 114
One-touch Dialing .......................................................................................................... 115
Operator/Manager Features........................................................................................... 116
Outgoing Message (OGM) for DISA .............................................................................. 118
Outside (CO) Line Group ............................................................................................... 119
Outside (CO) Line Ringing Selection ............................................................................. 120
Outside-to-Outside (CO-to-CO) Line Call Duration........................................................ 120
Paging—SUMMARY ...................................................................................................... 121
Paging—All Extensions.................................................................................................. 122
Paging—All Extensions & External ................................................................................ 122
Paging—External ........................................................................................................... 123
Feature Manual
7
1.1.96
1.1.97
1.1.98
1.1.99
1.1.100
1.1.101
1.1.102
1.1.103
1.1.104
1.1.105
1.1.106
1.1.107
1.1.108
1.1.109
1.1.110
1.1.111
1.1.112
1.1.113
1.1.114
1.1.115
1.1.116
1.1.117
1.1.118
1.1.119
1.1.120
1.1.121
1.1.122
2
Paging—Group...............................................................................................................124
Paralleled Telephone...................................................................................................... 124
Pause Insertion .............................................................................................................. 125
PC Programming............................................................................................................ 126
Personal Speed Dialing.................................................................................................. 128
Power Failure Restart..................................................................................................... 129
Power Failure Transfer....................................................................................................129
PT Programming ............................................................................................................ 130
Pulse to Tone Conversion .............................................................................................. 131
Redial, Last Number ...................................................................................................... 132
Redial, Saved Number ................................................................................................... 132
Remote Extension Lock ................................................................................................. 133
Ring Tone Pattern Selection........................................................................................... 134
Ringing, Delayed ............................................................................................................ 135
Room Monitor................................................................................................................. 136
Secret Dialing................................................................................................................. 137
Station Message Detail Recording (SMDR)...................................................................137
System Speed Dialing....................................................................................................142
Time Service .................................................................................................................. 143
Timed Reminder.............................................................................................................146
Timed Reminder, Remote .............................................................................................. 147
Toll Restriction (TRS) ..................................................................................................... 147
Toll Restriction (TRS) Override by Account Code ..........................................................151
Two-way Recording into the VPS (Voice Mail APT Integration only).............................. 153
Voice Mail APT Integration ............................................................................................. 154
Voice Mail Inband (DTMF) Integration............................................................................ 159
Walking COS.................................................................................................................. 162
Appendix ............................................................................................. 165
2.1
2.1.1
2.2
2.2.1
Capacity of System Resources................................................................................... 166
Capacity of System Resources ...................................................................................... 166
Tones/Ring Tones......................................................................................................... 168
Tones/Ring Tones........................................................................................................... 168
Index .......................................................................................................... 173
8
Feature Manual
Section
1
General Features
Feature Manual
9
1.1 General Features
1.1
General Features
1.1.1
Absent Message
Description
Extension users can prepare a brief text message (Absent Message) that will be displayed to other
extension users when they are called. This message can explain the reason for their absence, and can be
used by any extension user.
The following Absent Messages may be programmed:
Message No.
Message
1
Will Return Soon
2
Gone Home
3
At Ext %%% (Extension Number)
4
Back at %%:%% (Hour:Minute) AM (or PM)
5
Out Until %%/%% (Month/Day)
6
In a Meeting
Note
The "%" shown above indicates a parameter to be entered when assigning a message at an individual
extension.
Conditions
•
•
An extension user can select only one Absent Message at a time. The selected message is displayed
at the extension every time the user goes off-hook.
The caller must be using a display proprietary telephone (PT) to see the Absent Message.
Operating Manual References
1.3.1 Absent Message
1.1.2
Account Code Entry
Description
An account code is used to identify outgoing outside (CO) line calls for accounting and billing purposes.
Account codes are appended to SMDR call records ( 1.1.112 Station Message Detail Recording
(SMDR)), and have several uses. For example, a firm can use an account code for each client to determine
which calls were made for which client, and can submit a bill to the client according to the client's account
code as shown on the SMDR call record.
There are 4 methods of entering account codes, explained below. One method is assigned to each
extension through system programming ( [605] Account Code Mode).
10
Feature Manual
1.1 General Features
Mode
Description
Option
An extension user can (but is not required to) enter a 4-digit account code
during a conversation or within 30 seconds after a conversation ends
when a record is needed.
Forced
An extension user must always enter a 4-digit account code within 5
seconds after seizing an outside (CO) line. This method ensures that
extension users will not forget to enter account codes.
Verify-All
An extension user must always enter a preprogrammed account code (
[310] Account Code) within 5 seconds after seizing an outside (CO) line.
If the entered code does not match any preprogrammed code, the user
will hear a reorder tone.
Verify-Toll
An extension user can enter a preprogrammed account code ( [310]
Account Code) within 5 seconds after seizing an outside (CO) line to
override TRS ( 1.1.118 Toll Restriction (TRS) Override by Account
Code). Classes of service (COSs) 3 through 5 will be changed temporarily
to COS 2. COSs 1 and 2 will not be affected. If the entered account code
is also registered as an extension password, the extension password
feature will be given priority. The COS of the corresponding extension will
be applied.
Conditions
•
•
•
An account code can be stored in Memory Dialing (One-touch Dialing, Hot Line, Personal Speed
Dialing, System Speed Dialing, Call Forwarding (FWD) to Outside (CO) Line, etc.). In this case, the
Account Code feature number and specified account code must be entered after the Outside (CO) Line
Access number.
An extension user does not need to enter an account code for incoming outside (CO) line calls.
Even in Forced/Verify-All/Verify-Toll mode, emergency calls can be made without an account code (
1.1.49 Emergency Call).
Programming Manual References
[PT Programming]
[310] Account Code
[601-603] TRS-COS—Day/Night/Lunch
[605] Account Code Mode
[805] SMDR Account Code
[PC Programming]
9.1.6 Account Codes [1-5]
9.1.8 SMDR [1-7]—Selection for Printing—Account Code
9.2.1 Main [2-1]—Account Code Mode
9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
Feature Manual References
1.1.49 Emergency Call
1.1.81 Memory Dialing
Feature Manual
11
1.1 General Features
1.1.112 Station Message Detail Recording (SMDR)
1.1.118 Toll Restriction (TRS) Override by Account Code
Operating Manual References
1.3.2 Account Code Entry
1.1.3
Answering, Direct Outside (CO) Line
Description
A proprietary telephone (PT) user can answer incoming calls simply by pressing the flashing CO button.
Conditions
•
This feature allows the user to specify which line to answer when multiple incoming outside (CO) lines
are ringing.
Operating Manual References
1.3.4 Answering, Direct Outside (CO) Line
1.1.4
Automatic Callback Busy (Camp-on)
Description
If the dialed extension or outside (CO) line is busy when a call is made, the caller can choose to be informed
by a callback ring (Camp-on Recall) when the extension or outside (CO) line becomes free.
When the user answers the callback ring:
For an intercom call: The called extension starts ringing without the user having to redial.
For an outside (CO) line call: The line is seized.
Conditions
•
•
If the callback ring is not answered within 10 seconds (4 rings), the callback is canceled.
More than one extension user can set this feature to monitor the same destination extension or outside
(CO) line at the same time.
Operating Manual References
1.3.5 Automatic Callback Busy (Camp-on)
12
Feature Manual
1.1 General Features
1.1.5
Automatic Configuration for Outside (CO) Line Type
Description
The dialing mode (DTMF [Dual Tone Multi-Frequency]/Pulse) of connected outside (CO) lines is
automatically assigned after restarting the PBX using the System Clear Switch or through system
programming ( [999] System Data Clear). No system programming in [401] Dial Mode and [402] Pulse
Speed is required unless the dialing mode of the connected outside (CO) line is Call Blocking. Automatic
Configuration for Outside (CO) Line Type can also be programmed the first time the PBX is accessed with
a PC using the KX-TA Maintenance Console software (Quick Setup). For more information about Quick
Setup, refer to the Installation Manual ( 3.1.1 Installing KX-TA Maintenance Console on a PC).
Conditions
•
•
•
•
If no outside (CO) lines are connected to the outside (CO) line ports of the PBX, the default values are
assigned automatically.
It takes a maximum of 4 minutes to complete checking the dialing mode, unless the outside (CO) line
is in use. In this case, the PBX will start checking it after the outside (CO) line becomes idle.
This feature will not function properly when:
– It takes 3 seconds or more to detect the dialing mode of your telephone company.
– The cable from the outside (CO) line is disconnected while the PBX is checking the dialing mode.
If your telephone company or a host PBX can receive both DTMF and Pulse signals, the PBX selects
an outside (CO) line type according to the following priority:
DTMF Pulse (High)
Pulse (Low)
Installation Manual References
3.1.1 Installing KX-TA Maintenance Console on a PC
4.1.5 System Reset with System Data Clear
Programming Manual References
[PT Programming]
[401] Dial Mode
[402] Pulse Speed
[999] System Data Clear
[PC Programming]
8.4 System Data Clear
9.3.3 Detail [3-3]—Dial Mode, Pulse Speed
Feature Manual References
1.1.39 Dial Type Selection
Feature Manual
13
1.1 General Features
1.1.6
Automatic Time Adjustment
Description
The PBX clock can be adjusted automatically according to the time information received from your
telephone company. Time information can be received when an incoming call with Caller ID that includes
time information is received.
The PBX clock will be adjusted every day with the first call after 3:05 A.M., if enabled through system
programming ( [152] Automatic Time Adjustment).
Note
Since the PBX clock is put ahead by one hour on the Daylight Saving Time start date, a timed reminder
set within one hour of the Automatic Time Adjustment feature will not ring.
Since the PBX clock is put back by one hour on the Daylight Saving Time end date, a timed reminder
set within one hour before the Automatic Time Adjustment feature will ring 2 times.
Conditions
•
SMDR will log call information using the PBX clock so that the logging time will be overlapped at the
end of Daylight Saving Time ( 1.1.112 Station Message Detail Recording (SMDR)).
Programming Manual References
[PT Programming]
[152] Automatic Time Adjustment
[PC Programming]
9.1.2 Main [1-2]—Time—Automatic Time Adjustment
Feature Manual References
1.1.112 Station Message Detail Recording (SMDR)
1.1.115 Timed Reminder
1.1.7
Background Music (BGM)
Description
A proprietary telephone (PT) user can listen to background music (BGM) through the built-in speaker while
on-hook and idle.
Conditions
•
•
•
14
Hardware requirement: A user-supplied external audio device, such as a CD player or radio for
External audio source.
The music heard through the PT is interrupted when going off-hook, receiving a call, or receiving a
paging announcement.
The audio can be selected through system programming ( [111] Music on Hold).
Feature Manual
1.1 General Features
•
This feature can be turned on and off by dialing "1" while the extension is on-hook and idle, if BGM is
enabled through system programming ( [626] BGM Control for APT).
Installation Manual References
2.8.1 Connecting Peripherals
Programming Manual References
[PT Programming]
[111] Music on Hold
[626] BGM Control for APT
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
9.2.1 Main [2-1]—BGM Control for APT
Feature Manual References
1.1.85 Music on Hold
Operating Manual References
1.3.6 Background Music (BGM)
1.1.8
Built-in Voice Message (BV)
Description
If an optional voice message card is installed in the PBX, a caller can leave a voice message in a user's
personal message area or the PBX's common message area. Information on the recorded messages is
automatically logged in the Incoming Call Log of the extension, where it can be viewed later or used to play
back the original message ( 1.1.18 Call Log, Incoming).
The optional voice message card has 2 voice message resources (Built-in Voice Message [BV] resource 1
and BV resource 2), and every extension must belong to one of these resources based on system
programming ( [621] BV Resource).
Extension users other than the operator or manager can access the following options:
– Personal BV outgoing messages (OGMs)
– Personal voice messages (left by callers via Call Forwarding [FWD] or Direct Message)
Messages can be recorded, played, and erased by that extension's user.
The operator or manager can access the following options:
– Personal BV OGMs for the operator or manager
– Personal voice messages (left by callers via FWD or Direct Message for the operator or manager)
– Common BV OGMs for the company
– Common voice messages (left by callers for the company)
Messages can be recorded, played, and erased by the operator or manager only.
Up to 125 voice messages with a total recording time of 60 minutes ( [807] BV Total Recording Time) can
be logged per BV resource. All personal/common message areas within each BV resource share the total
space of the resource. For example, in BV resource 1, if the common message area currently has 10
Feature Manual
15
1.1 General Features
messages, totaling 10 minutes, the personal and common message areas can jointly store up to 115
messages or 50 minutes.
[Example: Pattern A]
BV Resource 1
BV Resource 2
Operator or Manager
(Extn. 101)
Extn. 102
Extn. 103
Common
Message Area
Personal
Message Area
Personal
Message Area
• Common BV OGM
• Personal BV OGM
• Personal BV OGM
• Common Voice
Message
• Personal Voice
Message
• Personal Voice
Message
Extn. 124
Personal
Message Area
Personal
Message Area
• Personal BV OGM
• Personal BV OGM
• Personal Voice
Message
• Personal Voice
Message
Total message recording time: 60 minutes max.
Max. number of messages: 125 messages (including
Common/Personal BV OGMs and Common/Personal Voice
Messages)
Total message recording time: 60 minutes max.
Max. number of messages: 125 messages (including
Personal BV OGMs and Personal Voice Messages)
[Example: Pattern B]
BV Resource 1
Operator or Manager
(Extn. 101)
Extn. 102
Common
Message Area
Personal
Message Area
• Common BV OGM
• Personal BV OGM
• Common Voice
Message
• Personal Voice
Message
Personal
Message Area
Feature Manual
Extn. 124
Personal
Message Area
• Personal BV OGM
• Personal BV OGM
• Personal Voice
Message
• Personal Voice
Message
Total message recording time: 60 minutes max.
Max. number of messages: 125 messages (including
Common/Personal BV OGMs and Common/Personal Voice
Messages)
16
BV Resource 2
Total message recording time: 60 minutes max.
Max. number of messages: 125 messages (including
Personal BV OGMs and Personal Voice Messages)
1.1 General Features
[Example: Pattern C]
BV Resource 1
BV Resource 2
Manager
(Extn. 101)
Operator
(Extn. 113)
Personal
Message Area
Common
Message Area
• Personal BV OGM
• Common BV OGM
• Personal Voice
Message
• Common Voice
Message
Extn. 112
Extn. 124
Personal
Message Area
Personal
Message Area
Personal
Message Area
• Personal BV OGM
• Personal BV OGM
• Personal BV OGM
• Personal Voice
Message
• Personal Voice
Message
• Personal Voice
Message
Total message recording time: 60 minutes max.
Max. number of messages: 125 messages (including
Personal BV OGMs and Personal Voice Messages)
Total message recording time: 60 minutes max.
Max. number of messages: 125 messages (including
Common/Personal BV OGMs and Common/Personal Voice
Messages)
If there are new voice messages in a user's personal message area or the common message area (if
accessible), the user will hear a special dial tone (dial tone 4) when going off-hook. In addition, if that user's
telephone has a MESSAGE button or Message/Ringer Lamp, the corresponding button or lamp will light
when a message has been left. A MESSAGE button can be used to listen to the message after the user
goes off-hook. Pressing the lit MESSAGE button on a display proprietary telephone (PT) while on-hook
shows voice message information.
The BV feature allows users to also perform the following operations:
•
If outside (CO) line calls are preprogrammed to be automatically directed to a common message
area ( [414-416] CO Line Mode—Day/Night/Lunch), or if Direct Inward System Access (DISA)
calls are preprogrammed to be redirected to a common message area via Intercept Routing (
[438-440] DISA IRNA to BV—Day/Night/Lunch), the caller will hear a common BV OGM and can
leave a voice message directly in the common message area.
[Programming Example]
Outside (CO)
Line No.
Distribution method*1
DISA IRNA to BV*2
Day
Night
Lunch
1
BV01*3
BV02*3
BV02*3
2
DISA
OGM3
DISA
OGM4
Normal
BV20*3
BV21*3
Not Stored
(Cont.) :
:
:
:
:
:
:
:
:
:
:
:
:
:
8
Normal
Normal
Normal
*1
Day
Night
Lunch
Not Stored Not Stored Not Stored
Not Stored Not Stored Not Stored
[414-416] CO Line Mode—Day/Night/Lunch
Feature Manual
17
1.1 General Features
*2
[438-440] DISA IRNA to BV—Day/Night/Lunch
Note
This feature functions only when "DISA" is selected as the distribution
method for the corresponding outside (CO) line port.
*3 BVxx (xx=01–24): Common BV OGM number followed by the Common BV OGM
feature number "722"
In this example:
If an outside (CO) line call is received on outside (CO) line 1:
a) In day mode: The common BV OGM to be played ("BV01") for BV distribution is assigned.
The caller hears the specified common BV OGM and leaves a voice message in the
common message area.
b) In night/lunch mode: The common BV OGM to be played ("BV02") for BV distribution is
assigned. The caller hears the specified common BV OGM and leaves a voice message
in the common message area.
If an outside (CO) line call is received on outside (CO) line 2:
a) In day mode: The DISA OGM to be played ("DISA OGM3") for DISA distribution and the
common BV OGM to be played ("BV20") for DISA IRNA to BV are assigned. The call
arrives on a DISA line and the caller hears the specified DISA OGM. When the destination
does not answer the DISA call, the call is redirected to the common message area via
Intercept Routing. The caller hears the specified common BV OGM and leaves a voice
message in the common message area.
b) In night mode: The DISA OGM to be played ("DISA OGM4") for DISA distribution and the
•
•
•
common BV OGM to be played ("BV21") for DISA IRNA to BV are assigned. The call
arrives on a DISA line and the caller hears the specified DISA OGM. When the destination
does not answer the DISA call, the call is redirected to the common message area via
Intercept Routing. The caller hears the specified common BV OGM and leaves a voice
message in the common message area.
An extension user can set incoming calls to be forwarded to his or her personal message area,
when he or she cannot answer them. If an incoming call, direct to the user's extension, or a call
using the DISA AA service ( [414-416] CO Line Mode—Day/Night/Lunch), is forwarded to the
user's personal message area, the caller will hear a personal BV OGM and can leave a voice
message.
Direct Message feature
An extension user can leave a voice message directly in the personal message area of another
extension, even if the extension has not been set to forward incoming calls to its personal message
area, or even if no personal/common BV OGM has been recorded. When a caller leaves a voice
message using this feature, the voice message is automatically linked to the caller information
(including the extension number and name [if stored]) in the Incoming Call Log.
An extension user can play and/or erase voice messages from the user's extension. In addition, a
user or the operator/manager can remotely play and/or erase voice messages through an outside
(CO) line. The relevant voice message area is accessed by entering a preprogrammed voice
message access code ( [625] BV Access Code through CO Line) while hearing a personal/
common BV OGM or DISA OGM.
Note
If the Voice Mail Integration feature has been set, the BV feature will not function.
18
Feature Manual
1.1 General Features
Conditions
•
•
•
•
•
•
•
•
•
•
•
•
Hardware Requirement: An optional voice message card.
The BV feature does not use OGMs for DISA on either the preinstalled DISA OGM card or the optional
message expansion card for DISA OGMs (if present) ( 1.1.88 Outgoing Message (OGM) for DISA).
When an extension that belongs to BV resource 1 or BV resource 2 is reassigned to the other resource,
the voice messages that were recorded prior to reassignment are erased, but the personal/common BV
OGMs are not erased.
Each resource can only be accessed by one extension at a time. When the resource an extension is
assigned to is being used by another extension, the extension cannot use that resource, even if the
other resource is available.
The PBX can record a maximum of 125 voice messages per resource. The maximum recording time
of each voice message ( [214] BV Recording Time) and the total recording time of the PBX ( [807]
BV Total Recording Time) are programmable. The maximum recording time of each personal/common
BV OGM ( [215] Common/Personal BV OGM Recording Time) is also programmable.
System programming determines the extension users that can use this feature ( [622] BV for
Extension).
If a voice message channel (resource) is in use when an outside caller tries to leave a voice message,
he or she will hear a ringback tone. The caller will hear a personal/common BV OGM as soon as a
channel becomes available. Up to 8 outside (CO) line calls can be placed in a queue as they arrive.
If a user performs System Data Clear by selecting "All para" through system programming ( [999]
System Data Clear), all voice messages except for personal/common BV OGMs are erased. To erase
all voice messages and personal/common BV OGMs at once, initialize the voice message card through
system programming ( [808] BV Card Initialization).
Even if no flexible CO button is assigned as a Caller ID Indication—Personal button or a Caller ID
Indication—Common button, a caller can leave a voice message in that personal/common message
area and the Caller ID information, including associated voice messages will be logged.
When the remaining recording time for the PBX is less than 5 minutes, the display informs both the
extension users within the same resource and the manager that the voice message resource is full, and
the users will hear a special dial tone (dial tone 5) when going off-hook. If the remaining recording time
goes back to being 5 minutes or more, for example, when messages are erased, the display returns to
the idle status display and the users will hear another dial tone instead of dial tone 5 when going offhook.
If the FWD feature is enabled for an extension whose FWD destination is the BV feature number (
[963] Call Forwarding Selection) and the extension has been assigned as "Normal" ( [414-416] CO
Line Mode—Day/Night/Lunch), outside (CO) line calls arriving at the extension will not be forwarded
and the extension will not ring, even if the user has set the FWD feature. If FWD is disabled, outside
(CO) line calls arriving at the extension will not be forwarded and the extension will ring.
Only the operator or the manager can access the common message area (including common BV
OGM). The operator has higher priority than the manager as follows:
– When the operator extension is reassigned, the common voice messages (except for the personal
BV OGM of the operator) that were recorded prior to reassignment are erased. The new operator
can record, play back, and erase the common BV OGM.
– When the operator, who does not share an extension number with the manager, is newly assigned,
the common voice messages (except for the personal BV OGM of the manager) that were recorded
prior to reassignment are erased. The operator can record, play back, and erase the common BV
OGM.
– When the operator, who does not share an extension number with the manager, is deleted, the
common voice messages (except for the personal BV OGM of the operator) that were recorded
prior to reassignment are erased. In this case, the manager can record, play back, and erase the
common BV OGM.
Feature Manual
19
1.1 General Features
•
•
•
A voice message area cannot be included as a member of a conference call.
Even if a caller does not leave a voice message in either the personal or common message area, for
example, by going on-hook while hearing a personal/common BV OGM, the information is still logged
in the corresponding Incoming Call Log (common or personal area) and displayed by SMDR (
1.1.112 Station Message Detail Recording (SMDR)).
A PT user can listen to voice messages by entering the Message Waiting Answer feature number.
Installation Manual References
2.3.8 2-Channel Voice Message Card (KX-TA82492)
Programming Manual References
[PT Programming]
[214] BV Recording Time
[215] Common/Personal BV OGM Recording Time
[414-416] CO Line Mode—Day/Night/Lunch
[438-440] DISA IRNA to BV—Day/Night/Lunch
[621] BV Resource
[622] BV for Extension
[625] BV Access Code through CO Line
[807] BV Total Recording Time
[808] BV Card Initialization
[963] Call Forwarding Selection
[999] System Data Clear
[PC Programming]
8.4 System Data Clear
8.6 BV Card Initialization
9.2.1 Main [2-1]—FWD Selection
9.2.2 Feature settings [2-2]—FWD/DND
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.8 BV [8]
Feature Manual References
1.1.18 Call Log, Incoming
1.1.41 Direct Inward System Access (DISA)
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
1.1.88 Outgoing Message (OGM) for DISA
1.1.112 Station Message Detail Recording (SMDR)
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.7 Built-in Voice Message (BV)
2.1.3 Common BV Outgoing Messages
20
Feature Manual
1.1 General Features
3.1.3 Flexible Button Assignment—FWD/DND, Message, or Caller ID Indication—Personal/Common button
1.1.9
Busy Station Signaling (BSS)
Description
When an extension user attempts to call a busy extension (i.e., an extension that is ringing or having a
conversation), a call waiting tone will be sent to the called extension to indicate another call is waiting.
Conditions
•
•
This feature functions only if the called extension has activated Call Waiting. If it is activated, the calling
extension user will hear a ringback tone.
One of 2 call waiting tones can be selected through personal programming (Call Waiting Tone Type
Selection).
Feature Manual References
1.1.27 Call Waiting
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.8 Busy Station Signaling (BSS)
3.1.2 Personal Feature Assignment—Call Waiting Tone Type Selection
1.1.10 Call Forwarding (FWD)—SUMMARY
Description
Extension users can forward their calls to preset destinations. There are 4 Call Forwarding (FWD) modes,
described below.
Mode
Description
All Calls
All calls are forwarded to another extension.
Busy/No Answer
All calls are forwarded to another extension when the extension user's
line is busy, or when the user does not answer within a preprogrammed
time period ( [202] Call Forwarding Start Time).
Follow Me
When an extension user fails to set this feature before leaving his or
her desk, this feature can be set from the destination extension.
To Outside (CO) Line
All calls are forwarded to an outside party, provided this feature is
enabled for each extension through system programming ( [607]
Call Forwarding to CO Line).
Feature Manual
21
1.1 General Features
Forwarded to:
Extension
1. Another Extension
2. Outside Party
Incoming Intercom Calls/
Outside (CO) Line Calls
3. VPS
4. BV
[Available Destinations]
Destination
Availability
Extension (proprietary telephone [PT]/single line
telephone [SLT])
–
Automatic Line Access no. + Phone no.
Only available when FWD to Outside (CO) Line is
enabled for the extension through system
programming ( [607] Call Forwarding to CO Line).
Outside (CO) Line Group Access no. + Outside
(CO) Line Group no. + Phone no.
Only available when FWD to Outside (CO) Line is
enabled for the extension through system
programming ( [607] Call Forwarding to CO Line).
Voice Processing System (VPS)
–
Built-in Voice Message (BV) feature no.
Only available when the BV feature is enabled for the
extension through system programming ( [622] BV
for Extension).
Conditions
•
FWD/DND Button
If a proprietary telephone (PT) does not have an FWD/DND button, a flexible CO button can be
customized as an FWD/DND button.
[Button Status]
The FWD/DND button shows the current status as follows:
Light Pattern
•
Status
Red on
DND on
Slow red flashing
FWD on
Off
FWD/DND off
Setting a new FWD mode, such as All Calls or Busy/No Answer, or the DND feature, clears the status
of the previous FWD mode or DND feature.
Programming Manual References
[PT Programming]
[202] Call Forwarding Start Time
[607] Call Forwarding to CO Line
[622] BV for Extension
22
Feature Manual
1.1 General Features
[PC Programming]
9.1.7 Timers [1-6]—Start Time—Call Forwarding
9.2.1 Main [2-1]—Call Forward to CO
9.2.2 Feature settings [2-2]—FWD/DND
9.8.1 Main [8-1]—BV for Extension
Feature Manual References
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
Operating Manual References
1.3.7 Built-in Voice Message (BV)
1.3.9 Call Forwarding (FWD)—SUMMARY
1.3.88 Voice Mail Integration
3.1.3 Flexible Button Assignment—FWD/DND button
1.1.11 Call Forwarding (FWD)—All Calls
Description
All calls are forwarded to another extension.
Conditions
•
•
This feature does not apply to calls from Hold Recall and Camp-on Recall.
The types of calls that are forwarded by this feature are:
Call Type
•
•
•
Outside (CO) line calls
Normal, Direct In Line (DIL), Direct Inward System Access (DISA)
Intercom calls
Extension, Transfer
When a call is forwarded, the corresponding message waiting indication is not forwarded. The
MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (
1.1.82 Message Waiting).
It is programmable whether the calls received on outside (CO) lines programmed as "Normal" ( [414416] CO Line Mode—Day/Night/Lunch) are forwarded for each extension or not ( [963] Call
Forwarding Selection). If FWD is enabled for an extension whose FWD destination is a VPS or
Telephone Answering Machine (TAM) and the extension has been assigned to ring with other
extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this,
disable FWD.
A call can only be automatically forwarded one time. In the example below, extension A's calls are being
forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a
reorder tone and the setting is denied. If extension B has already set FWD to extension C, and
extension A tries to set FWD to extension B, the setting is also denied.
Feature Manual
23
1.1 General Features
A
B
•
A
C
B
C
The destination of an extension's forwarded calls can call or transfer calls to the original extension.
FWD—All Calls
Incoming
call
Call or
transfer a call
Original
FWD destination
Programming Manual References
[PT Programming]
[414-416] CO Line Mode—Day/Night/Lunch
[963] Call Forwarding Selection
[PC Programming]
9.2.1 Main [2-1]—FWD Selection
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.82 Message Waiting
Operating Manual References
1.3.10 Call Forwarding (FWD)—All Calls
1.1.12 Call Forwarding (FWD)—Busy/No Answer
Description
All calls are forwarded to another extension when the extension user's line is busy, or when the user does
not answer within a preprogrammed time period ( [202] Call Forwarding Start Time).
Conditions
•
•
This feature does not apply to calls from Hold Recall and Camp-on Recall.
The types of calls that are forwarded by this feature are:
Call Type
24
Outside (CO) line calls
Normal, Direct In Line (DIL), Direct Inward System Access (DISA)
Intercom calls
Extension, Transfer
Feature Manual
1.1 General Features
•
•
•
When a call is forwarded, the corresponding message waiting indication is not forwarded. The
MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (
1.1.82 Message Waiting).
It is programmable whether the calls received on outside (CO) lines programmed as "Normal" ( [414416] CO Line Mode—Day/Night/Lunch) are forwarded for each extension or not ( [963] Call
Forwarding Selection). If FWD is enabled for an extension whose FWD destination is a VPS or
Telephone Answering Machine (TAM) and the extension has been assigned to ring with other
extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this,
disable FWD.
A call can only be automatically forwarded one time. In the example below, extension A's calls are being
forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a
reorder tone and the setting is denied. If extension B has already set FWD to extension C, and
extension A tries to set FWD to extension B, the setting is also denied.
A
B
•
A
C
B
C
The destination of an extension's forwarded calls can call or transfer calls to the original extension.
Incoming
call
FWD—Busy/No Answer
Call or
transfer a call
Original
•
FWD destination
No Answer Time
The length of time before calls are forwarded is programmable (
[202] Call Forwarding Start Time).
Programming Manual References
[PT Programming]
[202] Call Forwarding Start Time
[414-416] CO Line Mode—Day/Night/Lunch
[963] Call Forwarding Selection
[PC Programming]
9.1.7 Timers [1-6]—Start Time—Call Forwarding
9.2.1 Main [2-1]—FWD Selection
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.82 Message Waiting
Operating Manual References
1.3.11 Call Forwarding (FWD)—Busy/No Answer
Feature Manual
25
1.1 General Features
1.1.13 Call Forwarding (FWD)—Follow Me
Description
When an extension user fails to set this feature before leaving his or her desk, this feature can be set from
the destination extension.
Conditions
•
•
This feature does not apply to calls from Hold Recall and Camp-on Recall.
The types of calls that are forwarded by this feature are:
Call Type
•
•
•
Outside (CO) line calls
Normal, Direct In Line (DIL), Direct Inward System Access (DISA)
Intercom calls
Extension, Transfer
When a call is forwarded, the corresponding message waiting indication is not forwarded. The
MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (
1.1.82 Message Waiting).
It is programmable whether the calls received on outside (CO) lines programmed as "Normal" ( [414416] CO Line Mode—Day/Night/Lunch) are forwarded for each extension or not ( [963] Call
Forwarding Selection). If FWD is enabled for an extension whose FWD destination is a VPS or
Telephone Answering Machine (TAM) and the extension has been assigned to ring with other
extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this,
disable FWD.
A call can only be automatically forwarded one time. In the example below, extension A's calls are being
forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a
reorder tone and the setting is denied. If extension B has already set FWD to extension C, and
extension A tries to set FWD to extension B, the setting is also denied.
A
B
•
A
C
B
The destination of an extension's forwarded calls can call or transfer calls to the original extension.
Incoming
call
FWD—All Calls (Follow Me)
Call or
transfer a call
Original
FWD destination
Programming Manual References
[PT Programming]
[414-416] CO Line Mode—Day/Night/Lunch
[963] Call Forwarding Selection
26
C
Feature Manual
1.1 General Features
[PC Programming]
9.2.1 Main [2-1]—FWD Selection
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.11 Call Forwarding (FWD)—All Calls
1.1.82 Message Waiting
Operating Manual References
1.3.12 Call Forwarding (FWD)—Follow Me
1.1.14 Call Forwarding (FWD)—To Outside (CO) Line
Description
All calls are forwarded to an outside party, provided this feature is enabled for each extension through
system programming ( [607] Call Forwarding to CO Line).
Conditions
•
•
This feature does not apply to calls from Hold Recall and Camp-on Recall.
The types of calls that are forwarded by this feature are:
Call Type
•
Outside (CO) line calls
Direct In Line (DIL), Direct Inward System Access (DISA)
Intercom calls
Extension, Transfer
A call can only be automatically forwarded one time.
A
Extn.
B
Extn.
•
C
Outside party
System programming determines the extensions that can forward all intercom calls and certain outside
(CO) line calls to an outside party ( [607] Call Forwarding to CO Line). These outside (CO) line calls
must arrive on outside (CO) lines whose programming ( [414-416] CO Line Mode—Day/Night/Lunch)
is one of the following:
a) DIL
b) DISA (only when the call is directly sent to an extension, not intercepted)
•
Outside (CO) Line Call Duration
If a call between 2 outside parties is established, the call duration will be restricted by a system timer
( [205] CO-to-CO Line Call Duration). Both parties will hear a warning tone 15 seconds before the
timer expires. When the timer expires, the call is disconnected ( 1.1.91 Outside-to-Outside (CO-toCO) Line Call Duration).
Feature Manual
27
1.1 General Features
•
If a CPC (Calling Party Control) signal is received from an outside (CO) line, the corresponding call
between 2 outside parties will be disconnected.
Programming Manual References
[PT Programming]
[205] CO-to-CO Line Call Duration
[414-416] CO Line Mode—Day/Night/Lunch
[605] Account Code Mode
[607] Call Forwarding to CO Line
[PC Programming]
9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
9.2.1 Main [2-1]—Account Code Mode, Call Forward to CO
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration
Operating Manual References
1.3.13 Call Forwarding (FWD)—To Outside (CO) Line
1.1.15 Call Hold
Description
An extension user can put a call on hold. Any extension user can retrieve a held call.
Conditions
•
•
•
•
•
28
Using the Call Hold feature, a proprietary telephone (PT) user can have one intercom call and multiple
outside (CO) line calls on hold at the same time. To hold multiple intercom calls, the user should use
the Call Park feature ( 1.1.19 Call Park). Using the Call Hold feature, a single line telephone (SLT)
user can have either one intercom call or one outside (CO) line call on hold. To hold multiple calls, the
user should use the Call Park feature.
If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call is
automatically disconnected.
Music on Hold
Music, if available, is sent to the outside party on hold ( 1.1.85 Music on Hold). An external audio
source or tone can be selected as the Music on Hold through system programming ( [111] Music on
Hold).
Doorphone calls cannot be put on hold.
Hold Recall
If a call on hold is not retrieved within a preprogrammed time period ( [200] Hold Recall Time), a ring
tone will be heard at the extension that put the call on hold. If the extension is engaged in a call when
the timer expires, an alarm tone will be heard. If the hold recall time is set to "Disable", no tone will be
heard. Going off-hook after the hold recall time has expired automatically re-establishes the
conversation with the call on hold.
Feature Manual
1.1 General Features
•
•
SLT Hold Mode
It is possible to specify how calls are held and transferred with an SLT when the Recall/hookswitch is
pressed for less than 1000 ms.
The following methods ( [104] SLT Hold Mode) are available:
Mode
Hold
Transfer to Extension
Hold-1
Pressing the Recall/hookswitch
+
Going on-hook
Pressing the Recall/hookswitch
+
Extension No.
Hold-2
Pressing the Recall/hookswitch
+
Call Hold Feature No.
+
Going on-hook
Pressing the Recall/hookswitch
+
Extension No.
Hold-3
Pressing the Recall/hookswitch
+
Call Hold Feature No.
+
Going on-hook
Pressing the Recall/hookswitch
+
Call Hold Feature No.
+
Extension No.
In some cases, a call is not disconnected when an SLT user goes on-hook. Instead, the call is
mistakenly placed on hold. After a specified time expires, the Hold Recall tone is heard. When the SLT
user answers this, the user hears a cyclic tone (like a reorder tone). To avoid this problem, select "Hold2" or "Hold-3". In either of these modes, all calls are disconnected when going on-hook, unless the Call
Hold feature number is entered after pressing the Recall/hookswitch.
Pressing the HOLD button multiple times alternates between General and Exclusive Call Hold.
Programming Manual References
[PT Programming]
[104] SLT Hold Mode
[111] Music on Hold
[200] Hold Recall Time
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
9.1.7 Timers [1-6]—Recall Time—Call Hold
9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode
Feature Manual References
1.1.19 Call Park
1.1.85 Music on Hold
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.15 Call Hold
Feature Manual
29
1.1 General Features
1.1.16 Call Hold, Exclusive
Description
A proprietary telephone (PT) user can put a call on hold. Only the PT user who held the call can retrieve it.
Conditions
•
•
•
•
•
This feature is not available on single line telephones (SLTs).
If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call is
automatically disconnected.
Music on Hold
Music, if available, is sent to the outside party on hold ( 1.1.85 Music on Hold). An external audio
source or tone can be selected as the Music on Hold through system programming ( [111] Music on
Hold).
Hold Recall
If a call on hold is not retrieved within a preprogrammed time period ( [200] Hold Recall Time), a ring
tone will be heard at the extension that put the call on hold. If the extension is engaged in a call when
the timer expires, an alarm tone will be heard. If the hold recall time is set to "Disable", no tone will be
heard. Going off-hook after the hold recall time has expired automatically re-establishes the
conversation with the call on hold.
Pressing the HOLD button multiple times alternates between General and Exclusive Call Hold.
Programming Manual References
[PT Programming]
[111] Music on Hold
[200] Hold Recall Time
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
9.1.7 Timers [1-6]—Recall Time—Call Hold
Feature Manual References
1.1.85 Music on Hold
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.16 Call Hold, Exclusive
1.1.17 Call Hold Retrieve
Description
An extension user can retrieve a call that has been put on hold at the holding extension or by another
extension user.
30
Feature Manual
1.1 General Features
Feature Manual References
1.1.15 Call Hold
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.17 Call Hold Retrieve
1.1.18 Call Log, Incoming
Description
When a call containing Caller ID information is received by an extension, the information is shown on the
telephone display, notifying the extension user of the caller's identity.
This information is also automatically logged in the Incoming Call Log of the extension, and can be viewed
later or used to call that caller back.
There are 2 types of call log areas available in the PBX. One is the personal area, which stores logs of calls
received by each extension when a call arrives at a certain proprietary telephone (PT).
The other is the common area, which stores a log of calls arriving at multiple PTs or via the Intercept Routing
feature. Caller ID information can be logged by the following methods:
•
Logged automatically when no one answers calls.
•
Logged automatically if an extension user presets logging of the caller's information when
answering calls.
•
Logged manually by pressing the Caller ID Indication button during a conversation.
•
Logged automatically when a caller leaves a voice message ( 1.1.8 Built-in Voice Message (BV))
[Example]
If the information is stored in record "002"*1,
002:JOHN WHITE
--- Caller's name
002: 0011223344
--- Caller's number
002: May15 10:23A --- Date and time of call
Caller ID Indication buttons
New:002 Old:001 --- Status*2 & number of logged calls
Caller ID Selection buttons
Personal
Personal
Common
Common
*1
If the Call Waiting Caller ID feature is enabled for one or more outside (CO) lines ( [913] Call
Waiting Caller ID Assignment), the sequence number such as "002:" will be deleted and subsequent
information (Caller's number, etc.) will be moved to the left side of the display.
*2
"New" is displayed for call records that have not previously been viewed;
"Old" is displayed for call records that have previously been viewed.
Both new and old call records are stored in each personal and common area.
Feature Manual
31
1.1 General Features
Conditions
•
•
Hardware Requirement: An optional Caller ID card for outside (CO) lines 4–8.
Caller ID Indication—Personal/Common Button
A flexible CO button can be customized as a Caller ID Indication—Personal/Common button, and will
indicate the status of the Incoming Call Log for the extension, as shown below.
Light pattern
•
•
•
32
Status of the corresponding call log
Red on
There are new call records since the last time the call log was viewed.
Off
There are no new call records in the call log, or the call log has been
already viewed.
The Caller ID Indication—Personal/Common button will alert an extension user to any missed
(unanswered) calls.
The Caller ID Indication—Personal/Common button is also used to store the information of an incoming
call during a conversation, and to view caller information while on-hook and then call back a caller.
If a Caller ID Indication—Common button is not assigned to any PT, the calls will be logged in the
personal area of the PT that is connected to the lowest-numbered jack, and its Caller ID Indication—
Personal button light will turn red.
Caller ID Selection—Personal/Common Button
A flexible CO button can be customized as a Caller ID Selection—Personal/Common button. The Caller
ID Selection—Personal/Common button is used to display the number of logged calls while on-hook,
to display and cycle through the information of an incoming call during a conversation, while receiving
a call, or while viewing caller information, and to inform an extension user that the personal or common
area call log is full. The user may also change the displayed information by pressing the "#" key instead
of the Caller ID Selection—Personal/Common button while receiving a call, or while viewing caller
information.
It is programmable whether the user can view call logs stored in the common area or not ( [909]
Common Area Call Log Check). If this program is enabled, the Caller ID Indication—Common button
and Caller ID Selection—Common button can be assigned.
Incoming Call Log Memory
The total number of incoming calls that can be logged by the PBX is limited ( 2.1.1 Capacity of
System Resources). When a call log is full (personal area: 20 calls, common area: 300 calls), the Caller
ID Selection—Personal/Common button light will turn red. When a caller leaves a voice message, it is
automatically linked to the Caller ID information in the Incoming Call Log. Up to 125 voice messages
per BV resource are stored separately from the Incoming Call Logs mentioned above.
It is possible for an extension user (or the operator/manager) to select whether the oldest call in the
personal area (or common area) will be replaced each time a call is received, or whether the new call
information will be discarded, by entering the 21st Incoming Call Logged in the Personal Area (or 301st
Incoming Call Logged in the Common Area) feature number.
Caller records for all call logs of an extension are numbered sequentially as they are received,
regardless of which call log the information is stored in. For example, information on the first call
received will be stored as record "001" (e.g., 001, logged in the personal area) and information on the
second call received will be stored as record "002" (e.g., 002, logged in the common area), whether it
is logged in the personal area, common area, or BV.
If the call log in the personal area becomes full when the 21st call (e.g., 110, logged in the personal
area) has been set to overwrite the oldest call (001, logged in the personal area),
– The oldest call will be deleted and subsequent records will be moved one number down, if the 21st
call is unanswered or if it is answered but has different information from the 20th call.
– The 21st call will be discarded and the previous call information will stay as it is, if the 21st call is
answered and has the same information as the 20th call.
Common area call logs function in the same way.
Feature Manual
1.1 General Features
•
•
•
•
•
•
•
•
•
•
•
If a transferred call (unscreened) is not answered, the information is logged in the personal area of the
final destination.
Regardless of the telephone type being used, the recorded voice message is associated with the
caller's information.
Even if no flexible CO button is assigned as a Caller ID Indication—Personal button or a Caller ID
Indication—Common button, a caller can leave a voice message in that personal/common message
area and the Caller ID information, including associated voice messages will be logged.
Call Log Display Lock, Incoming
An extension user can lock the Incoming Call Log (including associated voice messages) stored in his
or her personal area, preventing other users from viewing its contents ( 1.1.55 Extension Lock). The
operator or manager can cancel the lock in the case that the extension user forgets the lock code
(Extension Lock—CANCEL ALL).
The Incoming Call Log for the common area can only be locked or unlocked by the operator or manager.
Automatic Caller ID Number Modification
If the PBX is programmed to automatically modify incoming telephone numbers, the modified numbers
will be displayed when Caller ID information is checked. Extension users can also modify the incoming
telephone numbers manually.
Initial Display Selection
If the Caller ID service provides both the number and name, the user can select which is shown first on
the display of the PT through system programming ( [904] Caller ID Log Priority).
While a user is viewing his or her extension's Incoming Call Log, if the caller whose information is being
viewed also left a voice message, the Message/Ringer Lamp or the MESSAGE button light will turn on.
The associated voice messages in that personal/common message area can be played or erased with
the MESSAGE button or the TRANSFER button respectively.
Even if there are message waiting indications left at a user's extension, the Message/Ringer Lamp or
the MESSAGE button light that displays notifications from the Message Waiting feature ( 1.1.82
Message Waiting) turns off while the user is viewing his or her extension's Incoming Call Log with the
Caller ID Indication—Personal/Common button.
If a user erases voice messages by any method (for example, by using BV or performing System Data
Clear), the caller's information is erased from the extension's Incoming Call Log simultaneously.
Even if a caller does not leave a voice message, for example, by going on-hook while hearing a
personal/common BV outgoing message (OGM), the information is logged in the corresponding
Incoming Call Log (common or personal area).
During a conversation with an extension or outside party, an extension user can transfer the call to
another extension that has set incoming calls to be forwarded to that extension's personal message
area, or can transfer the call to the personal message area using the Direct Message feature of BV. If
the transferring user performs Call Transfer with Announcement, there is a chance that both parties may
be recorded in the same message. In this case, the information of the last extension or outside party
that recorded the message is logged in the corresponding Incoming Call Log (personal area).
Installation Manual References
2.3.5 3-Port Caller ID Card (KX-TA82493)
Programming Manual References
[PT Programming]
[900] Caller ID
[901] Caller ID Area Code
[902] Caller ID Modification for Local Calls
[903] Caller ID Modification for Long-distance Calls
Feature Manual
33
1.1 General Features
[904] Caller ID Log Priority
[906] Caller ID SMDR Format
[907] Caller ID SMDR Printout
[909] Common Area Call Log Check
[913] Call Waiting Caller ID Assignment
[PC Programming]
9.9.1 Main [9-1]—CO Line Settings—Caller ID, CO Line Settings—Call Waiting Caller ID, Caller ID
Modification—Local Area Code (for Local Call 1–5), Caller ID Modification—Removed Digits, Caller ID
Modification—Added Number, Caller ID SMDR Format, Caller ID SMDR Printout
9.9.3 Call Log [9-3]
Feature Manual References
1.1.8 Built-in Voice Message (BV)
1.1.30 Caller ID
1.1.55 Extension Lock
1.1.61 Flexible Buttons
1.1.82 Message Waiting
2.1.1 Capacity of System Resources
Operating Manual References
1.3.18 Call Log, Incoming
1.3.19 Call Log Display Lock, Incoming in the Personal Area
2.1.1 Call Log, Incoming in the Common Area—CLEAR ALL
2.1.2 Call Log Display Lock, Incoming in the Common Area
2.1.6 Remote Extension Lock
2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL
2.1.8 The 301st Call Log, Incoming in the Common Area Treatment
3.1.3 Flexible Button Assignment—Caller ID Indication—Personal/Common or Caller ID Selection—
Personal/Common button
1.1.19 Call Park
Description
An extension user can hold a call by placing it into a common parking zone of the PBX. A parked call can
be retrieved by any extension user. This feature is useful when an extension user wants to hold more than
one intercom call with a proprietary telephone (PT), or more than one intercom call or outside (CO) line call
with a single line telephone (SLT).
Conditions
•
34
Call Park Recall
If a parked call is not retrieved within a preprogrammed time period ( [200] Hold Recall Time), a ring
tone will be heard at the extension that parked the call. If the destination is engaged in a call when the
timer expires, an alarm tone will be heard.
Feature Manual
1.1 General Features
•
•
If a parked call is not retrieved within 30 minutes, it is automatically disconnected.
Retry
If the specified parking zone is occupied, the extension user will hear a busy tone. While hearing a busy
tone, the user can retry by selecting another parking zone.
Programming Manual References
[PT Programming]
[200] Hold Recall Time
[PC Programming]
9.1.7 Timers [1-6]—Recall Time—Call Hold
Operating Manual References
1.3.20 Call Park
1.1.20 Call Pickup, Directed
Description
An extension user can answer a call ringing at a specific other extension by entering the Directed Call Pickup
feature number.
Conditions
•
•
•
Call Pickup applies to:
Intercom calls, outside (CO) line calls, and doorphone calls.
Calls from Hold Recall and Camp-on Recall cannot be picked up with this feature.
An extension user will hear a confirmation tone when he or she picks up the call with this feature. It is
possible to eliminate the tone through system programming ( [117] Call Pickup Tone).
Programming Manual References
[PT Programming]
[117] Call Pickup Tone
[PC Programming]
9.1.11 Detail [1-10]—Extension—Call Pickup Tone
Operating Manual References
1.3.21 Call Pickup, Directed
Feature Manual
35
1.1 General Features
1.1.21 Call Pickup, Group
Description
An extension user can answer a call to an extension in the same extension group ( [600] Extension
Group) ringing at another extension by entering the Group Call Pickup feature number.
Conditions
•
•
•
Call Pickup applies to:
Intercom calls, outside (CO) line calls, and doorphone calls.
Calls from Hold Recall and Camp-on Recall cannot be picked up with this feature.
An extension user will hear a confirmation tone when he or she picks up the call with this feature. It is
possible to eliminate the tone through system programming ( [117] Call Pickup Tone).
Programming Manual References
[PT Programming]
[117] Call Pickup Tone
[600] Extension Group
[PC Programming]
9.1.11 Detail [1-10]—Extension—Call Pickup Tone
9.2.11 Extension Group [2-6]—Group No.
Operating Manual References
1.3.22 Call Pickup, Group
1.1.22 Call Pickup Deny
Description
An extension user can prevent other extensions from picking up calls ringing at his or her own extension. If
this feature is enabled, other users will hear a reorder tone when trying to pick up calls.
Programming Manual References
[PC Programming]
9.2.2 Feature settings [2-2]—Call Pickup Deny
Feature Manual References
1.1.20 Call Pickup, Directed
1.1.21 Call Pickup, Group
Operating Manual References
1.3.23 Call Pickup Deny
36
Feature Manual
1.1 General Features
1.1.23 Call Retrieving from a TAM (Telephone Answering
Machine)
Description
An extension user can answer a call received by a preprogrammed Telephone Answering Machine (TAM)
extension ( [611] TAM Extension).
Programming Manual References
[PT Programming]
[611] TAM Extension
[PC Programming]
9.2.1 Main [2-1]—TAM Connection
Operating Manual References
1.3.24 Call Retrieving from a TAM (Telephone Answering Machine)
1.1.24 Call Splitting
Description
An extension user can speak alternately with 2 parties. Placing the current call on hold allows the user to
speak with the other party.
Conditions
•
•
This feature does not apply to calls from doorphones or paging announcements.
Consultation Hold
When the extension user presses the HOLD button on a proprietary telephone (PT) or the Recall/
hookswitch on a single line telephone (SLT), the held party is automatically placed on consultation hold
( 1.1.36 Consultation Hold).
Feature Manual References
1.1.36 Consultation Hold
Operating Manual References
1.3.25 Call Splitting
Feature Manual
37
1.1 General Features
1.1.25 Call Transfer—To Extension
Description
An extension user can transfer a call to another extension.
The following features are available:
Feature
Transferring method
With Announcement
Transfer is completed after announcing the transfer to the destination
extension party.
Without Announcement
Transfer is completed without an announcement.
After dialing the destination extension number and hearing a ringback
tone or busy tone, the originator can replace the handset.
Call Transfer with Announcement is also known as Call Transfer—Screened.
Call Transfer without Announcement is also known as Call Transfer—Unscreened.
One-touch Transfer
Direct Station Selection (DSS) Console users and proprietary telephone (PT) users can hold an outside
(CO) line call and quickly transfer it to an extension by pressing the DSS button directly ( [005] One-touch
Transfer Using a DSS Button).
A flexible CO/DSS/MESSAGE button can also be customized as a DSS button.
Conditions
•
•
•
•
Transfer Recall for Call Transfer without Announcement
If the transfer destination extension does not answer within a preprogrammed time period ( [201]
Transfer Recall Time), the call will return to the extension that transferred the call. If there is no answer
for 30 minutes after Transfer Recall starts, the call will be disconnected.
Camp-on Transfer for Call Transfer without Announcement
Call Transfer without Announcement is possible while hearing a busy tone, or while hearing a ringback
tone after executing Busy Station Signaling (BSS). When the destination extension becomes idle, the
transferred call starts ringing automatically at that extension. This is called Camp-on Transfer.
Music, if available, is sent to the held outside party while the call is being transferred ( 1.1.85 Music
on Hold). An external audio source or tone can be selected as the Music on Hold through system
programming ( [111] Music on Hold).
Consultation Hold
When a transferring party presses the TRANSFER button on a PT or the Recall/hookswitch on a single
line telephone (SLT), the transferred party is automatically placed on consultation hold ( 1.1.36
Consultation Hold).
Programming Manual References
[PT Programming]
[005] One-touch Transfer Using a DSS Button
[104] SLT Hold Mode
[111] Music on Hold
[201] Transfer Recall Time
38
Feature Manual
1.1 General Features
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
9.1.7 Timers [1-6]—Recall Time—Call Transfer
9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode, DSS—One-touch Transfer Using a DSS Button
Feature Manual References
1.1.36 Consultation Hold
1.1.61 Flexible Buttons
1.1.85 Music on Hold
Operating Manual References
1.3.26 Call Transfer—To Extension
3.1.3 Flexible Button Assignment—DSS button
1.1.26 Call Transfer—To Outside (CO) Line
Description
A proprietary telephone (PT) user can transfer a call to an outside party.
The following feature is available:
Feature
With Announcement
Transferring method
Transfer is completed after announcing the transfer to the destination
outside party.
Call Transfer with Announcement is also known as Call Transfer—Screened.
Conditions
•
•
•
•
•
System programming determines the extensions that are able to transfer calls to an outside party (
[606] Call Transfer to CO Line). Single line telephone (SLT) users cannot transfer calls to an outside
party.
Music, if available, is sent to the held outside party while the call is being transferred ( 1.1.85 Music
on Hold). An external audio source or tone can be selected as the Music on Hold through system
programming ( [111] Music on Hold).
Outside (CO) Line Call Duration
If an outside (CO) line call is transferred to an outside party, the call duration will be restricted by a
system timer ( [205] CO-to-CO Line Call Duration). Both parties will hear a warning tone 15 seconds
before the timer expires ( 1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration). The extension
that transferred the call will also hear a ring tone or an alarm tone 50 seconds before the timer expires
( 1.1.15 Call Hold). When the timer expires, the call is disconnected unless the extension joins the
conversation again.
If a CPC (Calling Party Control) signal is received from an outside (CO) line, the corresponding call
between 2 outside parties will be disconnected.
Consultation Hold
When a transferring party presses the TRANSFER button on a PT, the transferred party is automatically
placed on consultation hold ( 1.1.36 Consultation Hold).
Feature Manual
39
1.1 General Features
Programming Manual References
[PT Programming]
[111] Music on Hold
[205] CO-to-CO Line Call Duration
[420] CPC Signal Detection—Incoming
[606] Call Transfer to CO Line
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
9.2.1 Main [2-1]—Transfer to CO
9.3.3 Detail [3-3]—CPC Signal Detection—Incoming
Feature Manual References
1.1.15 Call Hold
1.1.36 Consultation Hold
1.1.85 Music on Hold
1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration
Operating Manual References
1.3.27 Call Transfer—To Outside (CO) Line
1.1.27 Call Waiting
Description
A busy extension user can be alerted to a new call by Call Waiting. The busy extension user can then answer
the second call either by disconnecting the current call or placing it on hold.
If Call Waiting is enabled, a call waiting tone will be sent to the user under the following conditions:
a) When an outside (CO) line call or a doorphone call is received, or
b) When another extension executes the Busy Station Signaling (BSS) feature.
If disabled, a reorder tone will be sent to the extension that executed the BSS feature.
Conditions
•
•
40
Data Line Security
When an extension user activates Data Line Security, Call Waiting is turned off ( 1.1.37 Data Line
Security).
Call Waiting Tone
A proprietary telephone (PT) user can select the preferred call waiting tone (Tone 1 or Tone 2) through
personal programming (Call Waiting Tone Type Selection). For doorphone calls, Tone 1 is used as a
call waiting tone (not changeable). Tone 2 depends on the assignments in [423] CO Line Ring Tone
Pattern for outside (CO) line calls and [115] Extension Ring Tone Pattern for intercom calls.
Feature Manual
1.1 General Features
Programming Manual References
[PT Programming]
[104] SLT Hold Mode
[115] Extension Ring Tone Pattern
[423] CO Line Ring Tone Pattern
[PC Programming]
9.1.11 Detail [1-10]—Extension—Ring Tone Pattern, Single Line Telephone—Hold Mode
9.2.2 Feature settings [2-2]—Call Waiting—intercom calls, Call Waiting—outside calls
9.2.3 PT personal settings [2-3]—Call Waiting Tone Type
9.3.3 Detail [3-3]—Ring Tone Pattern
Feature Manual References
1.1.9 Busy Station Signaling (BSS)
1.1.37 Data Line Security
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.28 Call Waiting
3.1.2 Personal Feature Assignment—Call Waiting Tone Type Selection
1.1.28 Call Waiting Caller ID
Description
While a proprietary telephone (PT) user hears the call waiting tone supplied by the telephone company, the
Caller ID information will flash on the display for a preprogrammed time period ( [908] Call Waiting Caller
ID Time), if this feature is enabled for the outside (CO) line ( [913] Call Waiting Caller ID Assignment).
The user can answer the second call by disconnecting the current call or placing it on hold.
This feature is also known as Visual Caller ID.
Conditions
•
•
•
Hardware Requirement: An optional Caller ID card for outside (CO) lines 4–8.
If the PT user does not press the FLASH/RECALL button while the information is displayed (flashing),
the Caller ID information is automatically recorded in the user's personal area and the user's Caller ID
Indication—Personal button lights if the call has been directed to the user ( 1.1.18 Call Log,
Incoming). A call via an outside (CO) line programmed as "Normal" ( [414-416] CO Line Mode—Day/
Night/Lunch) is automatically recorded in the common area and all corresponding user's Caller ID
Indication—Common buttons light. However in this case, if a Caller ID Indication—Common button is
not assigned to any PT,
– The call will be logged in the personal area of the PT that hears the call waiting tone, if a Caller ID
Indication—Personal button is assigned to that PT.
– If the PT that hears the call waiting tone does not have a Caller ID Indication—Personal button
assigned to it, the call will be logged in the personal area of the PT of the lowest-numbered jack,
and its Caller ID Indication—Personal button light will turn red.
This feature will not function when the extension:
Feature Manual
41
1.1 General Features
a)
b)
c)
d)
e)
Is on a conference call
Has a call on consultation hold
Is using Live Call Screening (LCS) or 2-way Record
Is on an outside-to-outside (CO-to-CO) line call
Is hearing an outgoing message (OGM) used by Direct Inward System Access (DISA) or Built-in
Voice Message (BV)
Installation Manual References
2.3.5 3-Port Caller ID Card (KX-TA82493)
Programming Manual References
[PT Programming]
[414-416] CO Line Mode—Day/Night/Lunch
[900] Caller ID
[908] Call Waiting Caller ID Time
[913] Call Waiting Caller ID Assignment
[914] Call Waiting Caller ID CAS Receive Time
[915] Caller ID Checksum
[968] KX-T7700 Series Incoming Lamp Control
[PC Programming]
9.1.11 Detail [1-10]—Proprietary Telephone—KX-T7700 Series Incoming Lamp Control
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.9.1 Main [9-1]—CO Line Settings—Caller ID, CO Line Settings—Call Waiting Caller ID, Call Waiting Caller
ID Time, Call Waiting Caller ID CAS Receive Time, Caller ID Checksum
Feature Manual References
1.1.18 Call Log, Incoming
1.1.29 Call Waiting from the Telephone Company
1.1.30 Caller ID
Operating Manual References
1.3.18 Call Log, Incoming
1.3.29 Call Waiting Caller ID
1.1.29 Call Waiting from the Telephone Company
Description
Besides the Call Waiting feature provided by the PBX, you can also subscribe to your telephone company's
Call Waiting service and receive call waiting tones through the telephone company's lines. This feature is
available when an extension is in a conversation with an outside party, and a call is received from another
outside party on the same outside (CO) line. The external call waiting tone will alert an extension user of
42
Feature Manual
1.1 General Features
the incoming outside (CO) line call that is waiting. The user can answer the second call by disconnecting
the current call or placing it on hold.
Conditions
•
If a call waiting tone is heard but the corresponding CO button does not flash, this tone is an external
call waiting tone from the telephone company. For details, consult your telephone company.
Programming Manual References
[PT Programming]
[110] Flash/Recall Key Mode
[418] Flash/Recall Time
[PC Programming]
9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode
9.3.3 Detail [3-3]—Flash/Recall Time
Feature Manual References
1.1.27 Call Waiting
Operating Manual References
1.3.30 Call Waiting from the Telephone Company
1.1.30 Caller ID
Description
The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on
outside (CO) lines. This information can be shown on the displays of proprietary telephones (PTs) as well
as some single line telephones (SLTs) when receiving calls. Additionally, Caller ID information is logged in
the Incoming Call Log of the extension that received the call, allowing the caller to view a record of incoming
calls or make a call to a person in the call log later.
The PBX can be programmed to modify a caller's telephone number when it is received by, for example,
adding an Outside (CO) Line Access number or adding/deleting certain digits of incoming telephone
numbers automatically. This allows an extension user to make a call later to a telephone number logged in
his or her call log without worrying about Outside (CO) Line Access numbers, area codes, etc.
Notes
•
•
The term "Caller ID" used in this Feature Manual refers to features that can receive caller
information sent from the telephone company and received on outside (CO) lines. Your network
provider may use a different name for this type of service.
To receive Caller ID information, you must subscribe to the telephone company's Caller ID service
and enable Caller ID for the appropriate outside (CO) lines through system programming ( [900]
Caller ID).
Caller ID Display on SLT
This feature is available only for SLTs compatible with either FSK-type Caller ID or DTMF (Dual Tone MultiFrequency)-type Caller ID.
Feature Manual
43
1.1 General Features
Notes
•
•
This feature complies with ETSI (European Telecommunications Standards Institute)-type FSK
and Bellcore-type FSK.
This feature does not comply with methods using DT-AS signal or line reversal signal.
1. Caller ID-Related Feature
Feature
Call Log, Incoming
Description
Details in
Caller ID information is automatically recorded in • 1.1.18 Call Log,
the call log of the extension that received the call. Incoming
This information can be used to view a record of
incoming calls or make calls to any number in the
call log.
2. Automatic Caller ID Number Modification
When Caller ID information is checked, the PBX can automatically modify the caller's telephone number
according to a preprogrammed set of rules (Caller ID Modification Table). This modified number allows
the extension user to make a call to this number later without worrying about Outside (CO) Line Access
numbers, area codes, etc.
[Programming Example: Caller ID Modification Table]
Call Type
Local Call*2
Code No.
Area Code*1
Removed No. of
Digits
Added No.
1
212
3
Not Stored
2
011
3
001
:
:
:
:
[Not programmable]
0
1
5
Long-distance Call*3
*1
*2
*3
44
[901] Caller ID Area Code
[902] Caller ID Modification for Local Calls
[903] Caller ID Modification for Long-distance Calls
Feature Manual
1.1 General Features
<Modification Flowchart>
An outside (CO) line call containing
Caller ID information is received.
Yes
No
Is the caller's area code stored in
the Caller ID Modification Table?
Modifies the number according to the
method programmed in the corresponding
"Local Call" field.
Modifies the number according to the
method programmed in the "Long-distance
Call" field.
Example:
Removed number of digits: 3
Added number: blank
Example:
Removed number of digits: 0
Added number: 1
Example:
Received number: 201 555 1234
Example:
Received number: 313 555 1234
Modified number:
Modified number:
555 1234
Modification is complete.
Modified number is logged.
1 313 555 1234
Modification is complete.
Modified number is logged.
3. Displaying the Caller's Name
When a call containing Caller ID information is received, the PBX will search for the caller's name in the
following order, then show that name on the display.
1) The System Speed Dialing Table
2) The Caller ID information received from the telephone company
If a caller's name is not stored in the PBX or sent from the telephone company, it will not be displayed.
Conditions
[General]
•
Hardware Requirement: An optional Caller ID card for outside (CO) lines 4–8.
[Caller ID Display on SLT]
•
Caller ID Display on SLT feature applies to:
Intercom calls and outside (CO) line calls.
Intercom calls include forwarded calls, calls from Transfer Recall and Hold Recall.
Outside (CO) line calls include calls directed to Direct Inward System Access (DISA) ring groups,
Feature Manual
45
1.1 General Features
•
•
•
•
•
•
•
•
•
•
•
•
forwarded calls, intercepted calls, or calls from extensions that placed outside (CO) line calls on
consultation hold.
SLT Caller ID signaling type can be selected through system programming ( [150] SLT Caller ID
Signaling Type).
Each SLT (including an SLT connected in parallel with a PT) can be programmed to receive Caller ID
information through system programming ( [628] SLT Caller ID).
When the caller's telephone number is sent to an SLT, an Outside (CO) Line Access number can be
automatically added to the telephone number through system programming ( [151] SLT Caller ID
Line Access Number), to be used when calling the caller back.
If a call is transferred, forwarded, or intercepted via Intercept Routing to an SLT, the original caller's
information will be shown on the SLT.
During a conversation, Caller ID information will not be shown on the SLT.
When FSK-type Caller ID information is received, the caller's telephone number (max. 20 digits), name
(max. 16 characters), date and time, or the reason for nondisplay of Caller ID information such as
"Private", "Out of Area", or "Long Distance" will be shown on the SLT. If the caller's telephone number
exceeds 20 digits, the SLT receives only the first 20 digits. If the caller's name exceeds 16 characters,
the SLT receives only the first 16 characters.
When DTMF-type Caller ID information is received, the caller's telephone number (max. 16 digits) or
the reason for nondisplay of Caller ID information will be shown on the SLT. If the caller's telephone
number exceeds 16 digits, the SLT receives only the first 16 digits. However, when a value less than
"1500 ms" is set through system programming ( [143] SLT Ring Bell-on Time), the SLT receives only
the first 10 digits.
Depending on the type of SLT being used, caller names and the dates and times that calls were
received may not be able to be shown on the SLT.
If an outside caller disconnects a call to an SLT on which the call's Caller ID information is displayed,
and the SLT receives another outside (CO) line call directly after, the SLT will wait until a
preprogrammed time has passed ( [627] SLT Ring Wait Time for New Call) before it starts to ring,
and the new caller's Caller ID information will be shown on the SLT. A certain amount of time may be
required between calls for an SLT to receive Caller ID information correctly.
To enable the Caller ID feature, it may be necessary to set the same ring tone pattern ( [629] SLT
Fixed Bell Pattern) as used by the telephone company.
When an SLT is programmed to receive Caller ID information, the ringing of calls with Caller ID on that
SLT is delayed for a few seconds. Therefore, the length of time before calls are forwarded or intercepted,
and the length of time that intercepted calls ring at the destination SLT, may be slightly shorter than the
duration specified through system programming.
This feature will not function when the SLT uses the call waiting tone supplied by the telephone
company (Call Waiting Caller ID).
Installation Manual References
2.3.5 3-Port Caller ID Card (KX-TA82493)
Programming Manual References
[PT Programming]
[142] SLT Ring/Silence Ratio
[143] SLT Ring Bell-on Time
[150] SLT Caller ID Signaling Type
[151] SLT Caller ID Line Access Number
[627] SLT Ring Wait Time for New Call
46
Feature Manual
1.1 General Features
[628] SLT Caller ID
[629] SLT Fixed Bell Pattern
[900] Caller ID
[901] Caller ID Area Code
[902] Caller ID Modification for Local Calls
[903] Caller ID Modification for Long-distance Calls
[904] Caller ID Log Priority
[906] Caller ID SMDR Format
[907] Caller ID SMDR Printout
[PC Programming]
9.9.1 Main [9-1]—CO Line Settings—Caller ID, Caller ID Modification—Local Area Code (for Local Call 1–
5), Caller ID Modification—Removed Digits, Caller ID Modification—Added Number, Caller ID SMDR
Format, Caller ID SMDR Printout
9.9.2 SLT Caller ID [9-2]
9.9.3 Call Log [9-3]—Caller ID Log Priority
Feature Manual References
1.1.18 Call Log, Incoming
1.1.113 System Speed Dialing
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.18 Call Log, Incoming
1.1.31 Calling Party Control (CPC) Signal Detection
Description
A CPC (Calling Party Control) signal is an on-hook indication (disconnect signal) sent from an outside (CO)
line when the other party hangs up. To maintain efficient utilization of outside (CO) lines, the PBX monitors
each line's status and when a CPC signal is detected on a line, the PBX disconnects the line and alerts the
extension with a reorder tone.
Conditions
•
•
•
CPC Signal Detection is programmable for incoming outside (CO) line calls ( [420] CPC Signal
Detection—Incoming) and for outgoing outside (CO) line calls ( [421] CPC Signal Detection—
Outgoing).
If a CPC signal is detected during a call between a caller using the DISA feature ( 1.1.41 Direct
Inward System Access (DISA)) and an extension or an outside party, the call will be disconnected.
Generally, CPC Signal Detection functions for incoming outside (CO) line calls and does not function
for outgoing outside (CO) line calls. If an extension user remains off-hook after an outgoing outside
(CO) line call is completed, the PBX will not release all the switches used to establish the connection.
The connected outside (CO) line will continue to be in use. To prevent this, CPC Signal Detection can
be programmed to function for outgoing outside (CO) line calls.
Feature Manual
47
1.1 General Features
•
If a CPC signal is detected on a line during a conference call, that outside party will be disconnected
but the remaining 2 parties can continue their call.
Programming Manual References
[PT Programming]
[420] CPC Signal Detection—Incoming
[421] CPC Signal Detection—Outgoing
[PC Programming]
9.3.3 Detail [3-3]—CPC Signal Detection—Incoming, CPC Signal Detection—Outgoing
Feature Manual References
1.1.41 Direct Inward System Access (DISA)
1.1.32 Class of Service (COS)
Description
Each extension is assigned a class of service (COS) number ( [601-603] TRS-COS—Day/Night/Lunch).
The following features operate differently depending on an extension's COS.
a) TRS ( 1.1.117 Toll Restriction (TRS))
b) Walking COS ( 1.1.122 Walking COS)
Conditions
•
Walking COS
An extension user can make a call from an extension with a lower COS by using his or her own COS
temporarily.
Programming Manual References
[PT Programming]
[601-603] TRS-COS—Day/Night/Lunch
[PC Programming]
9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
Feature Manual References
1.1.117 Toll Restriction (TRS)
1.1.122 Walking COS
Operating Manual References
1.3.85 Toll Restriction (TRS)
1.3.90 Walking COS
48
Feature Manual
1.1 General Features
1.1.33 Conference
Description
During a 2-party conversation, an extension user can add a third party to the conversation, thereby
establishing a 3-party conference call.
Conditions
•
•
•
•
•
Conference call arrangement
The following configurations of 3-party conference calls are possible:
– One extension and 2 outside parties
– 2 extensions and one outside party
– 3 extensions
Conference Button
On a proprietary telephone (PT) that does not have a CONF (Conference) button, a flexible CO button
can be customized as a Conference button.
Consultation Hold
When an extension user tries to establish a conference call, the current call is automatically placed on
consultation hold until the conference is established ( 1.1.36 Consultation Hold).
A confirmation tone will be sent to all parties when a 2-party conference call is changed to a 3-party
conference call. It is possible to eliminate the tone through system programming ( [105] Conference
Tone).
A 3-party conference call can also be established by Executive Busy Override.
Programming Manual References
[PT Programming]
[104] SLT Hold Mode
[105] Conference Tone
[PC Programming]
9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode, Conference—Conference Tone
Feature Manual References
1.1.34 Conference, Unattended
1.1.36 Consultation Hold
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
Operating Manual References
1.3.31 Conference
3.1.3 Flexible Button Assignment—Conference button
Feature Manual
49
1.1 General Features
1.1.34 Conference, Unattended
Description
The proprietary telephone (PT) user who originated a conference with 2 outside parties can leave the
conference and allow the other parties to continue the conversation. The user may return to the conference
at any time, if he or she desires.
Conditions
•
•
•
•
Conference Button
On a PT that does not have a CONF (Conference) button, a flexible CO button can be customized as
a Conference button.
Consultation Hold
When an extension user tries to establish a conference call, the current call is automatically placed on
consultation hold until the conference is established ( 1.1.36 Consultation Hold).
Unattended Conference Recall
The duration of unattended conferences is restricted by a system timer ( [205] CO-to-CO Line Call
Duration).
A ring tone or an alarm tone is heard at the conference originator's extension 50 seconds before the
timer expires.
A warning tone starts to be heard by parties in the unattended conference 15 seconds before the timer
expires.
If the originator returns to the conference before the unattended conference call is disconnected, the
timer will be canceled. If not, the ring tone or alarm tone and the warning tone will continue to be heard
until the unattended conference call is disconnected ( 1.1.91 Outside-to-Outside (CO-to-CO) Line
Call Duration).
An unattended conference cannot be established unless the extension is allowed to transfer a call to
an outside party through system programming ( [606] Call Transfer to CO Line).
Programming Manual References
[PT Programming]
[205] CO-to-CO Line Call Duration
[606] Call Transfer to CO Line
[PC Programming]
9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
9.2.1 Main [2-1]—Transfer to CO
Feature Manual References
1.1.33 Conference
1.1.36 Consultation Hold
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration
50
Feature Manual
1.1 General Features
Operating Manual References
1.3.32 Conference, Unattended
3.1.3 Flexible Button Assignment—Conference button
1.1.35 Confirmation Tone
Description
At the end of a feature operation, the PBX confirms the success of the operation by sending a confirmation
tone to the extension user.
Type
Description
Tone 1
Sent when the setting is accepted, or sent when the Extension Lock feature is
set or canceled.
Tone 2
Sent when the new setting is identical to the previous one, or sent when certain
features are successfully performed or accessed (e.g., Call Hold, Automatic
Callback Busy).
Tone 3
Sent before a conversation is established when accessing the following features:
•
Call Pickup
•
Call Hold Retrieve with the Feature Number
•
Conference
•
Paging/Paging Answer
Conditions
•
It is possible to eliminate confirmation tone 3 (except for Call Hold Retrieve with the Feature Number)
through system programming ( [117] Call Pickup Tone, [105] Conference Tone, [106] External Pager
Access Tone).
Programming Manual References
[PT Programming]
[105] Conference Tone
[106] External Pager Access Tone
[117] Call Pickup Tone
[PC Programming]
9.1.11 Detail [1-10]—Extension—External Pager Access Tone, Extension—Call Pickup Tone, Conference—
Conference Tone
Feature Manual References
2.2.1 Tones/Ring Tones
Feature Manual
51
1.1 General Features
1.1.36 Consultation Hold
Description
When an extension user is on a call and performs Call Transfer ( 1.1.25 Call Transfer—To Extension,
1.1.26 Call Transfer—To Outside (CO) Line), Call Splitting ( 1.1.24 Call Splitting), or tries to establish a
conference call ( 1.1.33 Conference, 1.1.34 Conference, Unattended), the call is automatically placed on
consultation hold. When the operation is completed or canceled, the consultation hold is released.
Feature Manual References
1.1.24 Call Splitting
1.1.25 Call Transfer—To Extension
1.1.26 Call Transfer—To Outside (CO) Line
1.1.33 Conference
1.1.34 Conference, Unattended
1.1.37 Data Line Security
Description
Once Data Line Security is set on an extension, communication between the extension and the other party
is protected from signals such as Call Waiting, Hold Recall, and Executive Busy Override. Extensions that
have devices such as modems, fax machines, or Voice Processing Systems (VPSs) connected to them may
set this feature to maintain secure data transmission, by blocking tones or other interruptions during
communication.
Programming Manual References
[PC Programming]
9.2.2 Feature settings [2-2]—Data Line Security
Feature Manual References
1.1.27 Call Waiting
1.1.50 Executive Busy Override—Extension
1.1.51 Executive Busy Override—Outside (CO) Line
Operating Manual References
1.3.33 Data Line Security
1.1.38 Dial Tone
Description
The following dial tones inform extension users about features activated on their extensions:
52
Feature Manual
1.1 General Features
Type
Description
Tone 1
A normal dial tone is heard when none of the features listed for dial tones 2
through 5 have been set.
Tone 2
Heard when any of the following features is set.
•
Absent Message
•
Background Music (BGM) (for proprietary telephones [PTs] only)
•
Call Forwarding (FWD)
•
Call Pickup Deny
•
Data Line Security
•
Do Not Disturb (DND)
•
Extension Lock
•
Hot Line (for single line telephones [SLTs] only)
•
Message Waiting (for PTs only)
•
Remote Extension Lock
•
Timed Reminder
Tone 3
Heard when any of the following features is performed.
•
Account Code Entry
•
Answering a call from Timed Reminder
•
Going off-hook with an SLT that has messages waiting
Tone 4
Heard when going off-hook if new voice messages have been recorded (Built-in
Voice Message [BV]).
Tone 5
Heard when going off-hook if the remaining voice message recording time is less
than 5 minutes or if 125 voice messages have been recorded (Built-in Voice
Message [BV]).
Feature Manual References
2.2.1 Tones/Ring Tones
1.1.39 Dial Type Selection
Description
The dialing mode can be selected for each outside (CO) line through system programming ( [401] Dial
Mode) regardless of the originating extension (dependent on the contract with the telephone company).
Mode
Description
DTMF (Dual Tone MultiFrequency)
Numbers dialed by an extension user are transmitted to the outside (CO)
line using tones. If this PBX is installed behind an existing host PBX,
select this mode as necessary. If your telephone company or a host PBX
can receive both DTMF and Pulse signals but the contract specifies
DTMF lines, select this mode.
Pulse (Rotary)
Numbers dialed by an extension user are transmitted to the outside (CO)
line using pulses.
Feature Manual
53
1.1 General Features
Mode
Call Blocking
Description
If your telephone company or a host PBX can receive both DTMF and
Pulse signals but the contract specifies Pulse lines, select this mode.
When dialing with a touch-tone telephone, only Pulse signals will be sent
to the telephone company.
Conditions
•
•
Automatic Configuration for Outside (CO) Line Type
The dialing mode of connected outside (CO) lines is automatically assigned after restarting the PBX
using the System Clear Switch or through system programming ( [999] System Data Clear). No
system programming in [401] Dial Mode and [402] Pulse Speed is required unless the dialing mode of
the connected outside (CO) lines is Call Blocking. If your telephone company can receive both DTMF
and Pulse signals, the PBX selects an outside (CO) line type according to the following priority:
DTMF Pulse (High)
Pulse (Low)
The pulse rate for outside (CO) lines that have been set to "Pulse" or "Call Block" mode ( [402] Pulse
Speed) should be selected depending on your telephone company or a host PBX. There are 2 pulse
rates: Low (10 pps) and High (20 pps).
Programming Manual References
[PT Programming]
[119] Redialing after Pulse to Tone Conversion
[401] Dial Mode
[402] Pulse Speed
[999] System Data Clear
[PC Programming]
8.4 System Data Clear
9.1.11 Detail [1-10]—CO—Redialing after Pulse to Tone Conversion
9.3.3 Detail [3-3]—Dial Mode, Pulse Speed
Feature Manual References
1.1.5 Automatic Configuration for Outside (CO) Line Type
1.1.104 Pulse to Tone Conversion
1.1.40 Direct In Line (DIL)
Description
Directs incoming outside (CO) line calls to a preprogrammed destination based on the outside (CO) line
carrying the call. Each outside (CO) line can have a different destination for each time service mode.
[Programming Example]
The table can be programmed for each outside (CO) line.
54
Feature Manual
1.1 General Features
Distribution method and destination*
Outside (CO) Line No.
Day
*
Lunch
Night
1
DIL
101
DIL
102
DIL
102
2
DIL
103
DIL
103
DIL
103
(Cont.) :
:
:
:
:
:
:
:
:
:
:
:
:
:
8
Normal
–
Normal
–
Normal
–
[414-416] CO Line Mode—Day/Night/Lunch
In this example:
If an outside (CO) line call is received on outside (CO) line 1:
a) In day mode: Direct In Line (DIL) distribution is assigned. The call is routed to its DIL destination,
extension 101.
b) In lunch/night mode: DIL distribution is assigned. The call is routed to its DIL destination, extension
102.
Conditions
•
•
•
To use this feature, "DIL" must be selected as the distribution method for the desired outside (CO) line
port. When "Normal" is selected, an incoming outside (CO) line call is received at the extensions
assigned in [408-410] Flexible Ringing—Day/Night/Lunch.
This outside (CO) line can be used by multiple extension users to make calls, but can only be used by
a single extension to receive calls.
If a DIL destination is an extension within an extension group that has enabled the Idle Extension
Hunting feature and it is busy, the Idle Extension Hunting feature becomes active ( 1.1.67 Idle
Extension Hunting).
Programming Manual References
[PT Programming]
[408-410] Flexible Ringing—Day/Night/Lunch
[414-416] CO Line Mode—Day/Night/Lunch
[PC Programming]
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.67 Idle Extension Hunting
1.1.114 Time Service
Feature Manual
55
1.1 General Features
1.1.41 Direct Inward System Access (DISA)
Description
Direct Inward System Access (DISA) allows outside callers to be connected to their desired PBX
destinations without the use of the operator. Callers can listen to a DISA outgoing message (OGM)
instructing them as to which numbers to dial to be connected to the person or department they would like
to speak with. DISA can also give PBX users access to PBX features, such as making outside (CO) line
calls, when they are outside the office.
This DISA OGM can guide callers and allow them to:
•
Call an extension by dialing the extension number.
•
Call another outside party via the outside (CO) lines of the PBX.
•
Access the desired extension simply by dialing a single-digit number (DISA Automated Attendant
[AA] number) using DISA AA service.
DISA OGM
When a call arrives on a DISA line, callers will hear a DISA OGM or a short beep. When the DISA AA service
is active, this DISA OGM will direct callers to dial the appropriate digit (DISA AA number) to be connected
to a specified destination. To access other PBX features, such as making intercom or outside (CO) line calls,
the caller may dial the appropriate numbers while the DISA OGM is playing.
An extension assigned as the operator or manager extension can record a DISA OGM ( 1.1.88 Outgoing
Message (OGM) for DISA).
DISA AA Service
DISA AA service allows a caller to dial a single-digit number (DISA AA number) and be connected to the
desired party automatically. The PBX can store up to 10 destinations that can be called by dialing a DISA
AA number (0–9) for each DISA OGM ( [501] DISA Built-in AA). These destinations can be an extension
number ( [009] Extension Number), an extension group number ( [600] Extension Group), or the DISA
AA number of a 3-level DISA OGM ( [540-549] 3-level AA Assignment).
During or after the DISA OGM announcement ( [505] DISA Wait Time after OGM), or after a short beep
( [515] Intercept Time for Internal DISA), the caller may dial a DISA AA number as directed by the DISA
OGM (e.g., "Press 1 to speak to Sales. Press 2 to speak to Support.").
Each DISA AA number directs the call to a preprogrammed location.
Since DISA AA numbers are single digits, if the caller dials a second digit within a preprogrammed time
period ( [517] DISA AA Wait Time), DISA AA service will be bypassed because the PBX will assume the
caller is trying to access a specific feature.
When the DISA AA service is used, Incoming Dial Mode must be set to "With AA" through system
programming ( [500] DISA Incoming Call Dial Mode). When "With AA" is selected, the PBX regards callerdialed digits "0" through "9" as DISA AA numbers. If no destination is assigned to "9" or "0", the PBX regards
the number (9/0) as the Automatic Line Access number or Operator Call number.
56
Feature Manual
1.1 General Features
[Programming Example: 1-level (DISA) AA Table]
In order for a caller to be able to access Mike Smith (extension 102) using 1-level (DISA) AA, program as
follows:
Distribution method*1
Outside (CO) Line No.
Day
Lunch
Night
1, 2
DISA OGM1
DISA OGM1
DISA OGM1
3–8
Normal
Normal
Normal
DISA AA No. for 1-level AA*2
*1
*2
0
1
2
3
4
5
6
7
8
9
–
Mike
Smith
(102)
Extn.
103
Extn.
104
Extn.
105
Extn.
106
Extn.
107
Extn.
108
Extn.
Group 1
–
[414-416] CO Line Mode—Day/Night/Lunch
[501] DISA Built-in AA
[Programming Example: 3-level AA Table]
In order for a caller to be able to access Mike Smith of the Software Support Team (extension 102) using 3level AA, program as follows:
Distribution method*1
Outside (CO) Line No.
Day
Lunch
Night
1–4
DISA OGM1
DISA OGM2
DISA OGM3
5–8
Normal
Normal
Normal
Feature Manual
57
1.1 General Features
1-level AA
DISA AA No.*2
0
–
1
2
3
Extn.
Extn.
2-level
Group 1 Group 2 AA*3
4
5
6
7
8
9
–
–
–
–
–
–
2-level AA
DISA AA No.*4
0
–
1
2
3
Extn.
3-level Extn.
Group 3 AA*5 Group 4
4
5
6
–
–
–
3-level AA
DISA AA No.*4
0
1
2
3
4
5
6
Extn.
101
Mike
Smith
(102)*6
–
–
–
–
–
[414-416] CO Line Mode—Day/Night/Lunch
*1
[501] DISA Built-in AA
*2
*3 2-level AA: Select "3-level AA" for AA number "3" in [501] DISA Built-in AA
[540-549] 3-level AA Assignment
*4
*5 3-level AA: Select "3-level AA" for "second AA number 2" and for "third AA number
in the [543] of [540-549] 3-level AA Assignment
6
* Mike Smith (102): Select "Jack 02" for "second AA number 2" and for "third AA
number 1" in the [543] of [540-549] 3-level AA Assignment
"
In this example:
1) After or while listening to the AA first-level DISA OGM (e.g., "Press 1 to speak to Sales. Press 2 to
speak to Service. Press 3 to speak to Support."), caller dials a DISA AA number, "3", as directed
by the DISA OGM.
2) Next, the AA second-level DISA OGM (e.g., "Press 1 to speak to Hardware Team. Press 2 to speak
to Software Team.") directs the caller to dial another DISA AA number. The caller dials "2".
3) Finally, the AA third-level DISA OGM (e.g., "Press 1 to speak to Mike Smith. Press 0 to speak to
the Operator.") directs the caller to dial a DISA AA number, "1", to be connected to a specified
destination, extension 102.
Note
When the type of a destination from 2–level AA or 3–level AA to another setting is changed, any
associated DISA OGM will also be cleared. In addition, any items within the AA menu being removed
will also be removed.
58
Feature Manual
1.1 General Features
DISA Busy Mode
If the destination of a DISA call is busy, the call will be redirected to an idle extension ( [100] Hunting
Group Set) in the destination's idle extension hunting group ( 1.1.67 Idle Extension Hunting). If no
extension in the group is available, or if the destination of the DISA call is not a member of an idle extension
hunting group, the call will be handled in one of the following ways, according to system programming (
[506] DISA Busy Mode):
a) Disconnect: The caller hears a busy tone and the call is disconnected.
b) Call Waiting: The called extension hears a call waiting tone if the extension has set Call Waiting.
c) DISA: The following procedure is performed:
1) If the assigned DISA OGM (busy message) has been recorded, the caller hears the DISA
OGM (e.g., "The party you called is unavailable..."). If the assigned DISA OGM has not been
recorded, the caller hears a busy tone and the call is disconnected.
2) After the busy message has been played, the DISA OGM that was sent before the busy
message is sent to the caller again.
3) The PBX waits for the caller to enter a new destination. In this case, the PBX does not accept
any Outside Line Access number regardless of the security type.
If the destination is a member of a DISA ring group, DISA Busy Mode will not function for the call. The PBX
regards it as unanswered.
DISA Intercept Mode
If the destination of a DISA call does not answer the call within a preprogrammed time period ( [508] DISA
Ring Time before Intercept), the call will be handled in one of the following ways, according to system
programming ( [507] DISA Intercept Mode):
a) Disconnect: The call is disconnected.
b) Intercept: The call is redirected to preprogrammed intercept destinations in the following priority:
[438-440] DISA IRNA to BV—Day/Night/Lunch
[408-410] Flexible Ringing—Day/Night/Lunch
This is useful for business calls. For example, the call can be forwarded to the operator, a Voice
Processing System (VPS) or Built-in Voice Message (BV) automatically.
DISA No Dial Mode
If the PBX does not receive either DTMF (Dual Tone Multi-Frequency) signals or a fax (CNG) tone within a
preprogrammed time period ( [505] DISA Wait Time after OGM), or if the PBX does not receive DTMF
signals within a preprogrammed time period ( [515] Intercept Time for Internal DISA), the call will be
handled in one of the following ways, according to system programming ( [510] DISA No Dial Mode):
a) Disconnect: The call is disconnected.
b) Intercept: The call is redirected to preprogrammed intercept destinations in the following priority:
[438-440] DISA IRNA to BV—Day/Night/Lunch
[408-410] Flexible Ringing—Day/Night/Lunch
DISA Security Mode
Security can be enabled for the PBX to control the types of calls that can be made by callers using DISA.
When the DISA security mode is set to "All Security" or "Trunk Security" ( [511] DISA Security Mode), a
caller is required to enter a DISA security code ( [512] DISA Security Code) before making intercom and
outside (CO) line calls, or outside (CO) line calls only, respectively. The DISA security code and the number
of digits required for the DISA security code ( [530] DISA Security Code Digits) can be assigned by the
manager. After entering a DISA security code, if the code is the same as one of the preprogrammed security
codes, the caller will hear a short beep. It is possible to eliminate the tone through system programming (
[518] DISA Tone after Security Code).
If the DISA security code is entered incorrectly 3 times when using DISA, a reorder tone will be sent to the
caller and the call will be disconnected.
Feature Manual
59
1.1 General Features
Security Mode
Intercom Calls
Outside (CO) Line Calls
All Security
Trunk Security
No Security
Permitted
Outside-to-Outside (CO-to-CO) Line Calls through DISA
DISA callers can use DISA to make outside (CO) line calls when allowed by the DISA security mode.
If a call between 2 outside parties is established via DISA, the length of the call can be limited to a
preprogrammed duration ( [205] CO-to-CO Line Call Duration). A timer will activate when the call is
connected, and a warning tone will be heard 15 seconds before the timer expires. When the timer expires,
the call is disconnected ( 1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration).
To detect the end of an outside-to-outside (CO-to-CO) line call, Calling Party Control (CPC) Signal Detection
can be assigned through system programming ( [420] CPC Signal Detection—Incoming, [421] CPC
Signal Detection—Outgoing).
60
Feature Manual
1.1 General Features
[Flowchart]
A DISA call from an outside
party is received.
(DISA Delayed Answer Time expires)
The PBX answers the call.
No
Yes
Is the assigned
DISA OGM recorded?
One short beep
DISA OGM
A
(Intercept Time for Internal DISA expires)
(DISA Wait Timer after OGM expires)
Fax (CNG) tone
Cyclic tone,
CPC signal
Nothing is dialed.
A number is dialed.
Yes
Is a security
code required?
What is the
security mode?
Trunk or No
No
The security
code is entered.
One
short beep
All
The call is
disconnected.
Busy tone
Is Intercept Routing
employed?
No
Yes
The code is correct.
Goes to C
Make an outside
(CO) line call.
The call is
disconnected.
The code is incorrect.
The call is
established.
Reorder tone
The call reaches the destination.
(DISA Ring Time before
Intercept expires)
The call is
established.
The call is sent to
the fax extension.
The call is
disconnected.
The call is not answered.
The destination
extension(s) is(are) busy.
Is Intercept Routing
employed?
What is the DISA
Busy Mode?
The call is not
answered for
40 seconds.
B
Yes
The call is
disconnected.
No
C
Call Waiting
Disconnect
DISA
Busy tone
Is DISA IRNA to BV
assigned?
No
Yes
BV is answered.
(DISA Ring Time
before Intercept expires)
The call is
disconnected.
The call is
established.
The call is sent to
another extension.
The call is not
answered.
A busy DISA
OGM is heard.
Goes to A
Goes to B
(DISA Ring Time after
Intercept expires)
The call is
established.
The call is not
answered.
The call is
disconnected.
Feature Manual
61
1.1 General Features
Conditions
WARNING
There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside (CO-to-CO)
Line Call feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a)
b)
c)
d)
Enabling DISA security (Trunk Security or All Security).
•
•
The maximum recording time of each message is 3 minutes.
The preinstalled DISA OGM card can play only one message at a time and the total recording time of
the PBX for DISA OGMs is 3 minutes. When an optional message expansion card for DISA OGMs is
added, up to 2 messages can be played simultaneously for callers, and the total recording time of the
PBX is increased to 6 minutes.
To use this feature, "DISA" must be selected as the distribution method for the desired outside (CO) line
port ( [414-416] CO Line Mode—Day/Night/Lunch).
DISA Delayed Answer Time
It is possible to set the DISA Delayed Answer time ( [504] DISA Delayed Answer Time) so that the
caller will hear a ringback tone for a preprogrammed length of time before hearing a DISA OGM or a
short beep.
Call Forwarding (FWD) to Outside (CO) Line
When a DISA call is forwarded to an outside party, the caller is not required to enter a DISA security
code regardless of the security mode.
SMDR
The following are logged by SMDR for DISA calls ( 1.1.112 Station Message Detail Recording
(SMDR)):
– The destination of the DISA call
– DISA security code status
Call Deny
System programming determines which extensions can receive DISA calls ( [516] DISA Incoming
Assignment). If a DISA call is received at an extension that has Call Deny set, the caller will hear a
reorder tone and the call will be disconnected automatically. If a DISA call is received by a DISA ring
group, this program does not function for extensions in that DISA ring group and these extensions will
still ring.
Cyclic Tone Detection
It is possible to select the number of times a cyclic tone must be detected while the DISA OGM is sent
( [513] Cyclic Tone Detection). Cyclic Tone Detection can be used to disconnect an outside-tooutside (CO-to-CO) line call via DISA.
Fax Connection
System programming determines the extensions that are able to receive fax data when the PBX
receives a fax (CNG) tone via the DISA feature ( [503] FAX Connection). The preprogrammed
extension will automatically have the Data Line Security feature set ( 1.1.37 Data Line Security).
Fax Tone Detection
It is possible to select the number of times the fax (CNG) tone must be detected while the DISA OGM
is sent before the PBX recognizes the incoming signal as fax data ( [514] FAX Tone Detection). If the
DISA OGM is short (0–5 s), in some cases the fax (CNG) tone may not be detected. In this case, it is
recommended to set the length of time the PBX continues to search for a fax (CNG) tone after
completing a DISA OGM to "10 s" or "15 s" through system programming ( [505] DISA Wait Time
•
•
•
•
•
•
•
•
62
Maintaining the secrecy of passwords.
Selecting passwords that are complex and random, so that they cannot be easily guessed.
Changing passwords regularly.
Feature Manual
1.1 General Features
•
after OGM). If the assigned DISA OGM has not been recorded, it is recommended to set the length of
time to "6 s" or "9 s" through system programming ( [515] Intercept Time for Internal DISA).
It is programmable whether a ringback tone ( [128] Ringback Tone Pattern) or Music on Hold (
[111] Music on Hold) is sent to the caller when a DISA call is received ( [531] DISA Ringback Tone).
Installation Manual References
2.3.7 Message Expansion Card for DISA OGMs (KX-TA82491)
Programming Manual References
[PT Programming]
[009] Extension Number
[100] Hunting Group Set
[111] Music on Hold
[128] Ringback Tone Pattern
[205] CO-to-CO Line Call Duration
[408-410] Flexible Ringing—Day/Night/Lunch
[414-416] CO Line Mode—Day/Night/Lunch
[420] CPC Signal Detection—Incoming
[421] CPC Signal Detection—Outgoing
[438-440] DISA IRNA to BV—Day/Night/Lunch
[500] DISA Incoming Call Dial Mode
[501] DISA Built-in AA
[503] FAX Connection
[504] DISA Delayed Answer Time
[505] DISA Wait Time after OGM
[506] DISA Busy Mode
[507] DISA Intercept Mode
[508] DISA Ring Time before Intercept
[509] DISA Ring Time after Intercept
[510] DISA No Dial Mode
[511] DISA Security Mode
[512] DISA Security Code
[513] Cyclic Tone Detection
[514] FAX Tone Detection
[515] Intercept Time for Internal DISA
[516] DISA Incoming Assignment
[517] DISA AA Wait Time
[518] DISA Tone after Security Code
[530] DISA Security Code Digits
[531] DISA Ringback Tone
[540-549] 3-level AA Assignment
[600] Extension Group
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
Feature Manual
63
1.1 General Features
9.1.3 Numbering Plan [1-3]—Ext. no.
9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
9.1.11 Detail [1-10]—Extension—Ringback Tone Pattern
9.2.11 Extension Group [2-6]—Group No., Extension Hunting—Extension Hunting
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
9.3.3 Detail [3-3]—CPC Signal Detection—Incoming, CPC Signal Detection—Outgoing
9.6 DISA [6]
9.8.2 Others [8-2]—DISA IRNA to BV—Day, Night, Lunch
Feature Manual References
1.1.8 Built-in Voice Message (BV)
1.1.37 Data Line Security
1.1.67 Idle Extension Hunting
1.1.68 Intercept Routing
1.1.88 Outgoing Message (OGM) for DISA
1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration
1.1.112 Station Message Detail Recording (SMDR)
Operating Manual References
1.3.34 Direct Inward System Access (DISA)
3.2.1 Programming Information
1.1.42 Direct Inward System Access (DISA) Ring
Description
A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls
directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA)
destination ( [501] DISA Built-in AA) ring simultaneously.
Conditions
•
•
To use this feature, "DISA" must be selected as the distribution method for the desired outside (CO) line
port ( [414-416] CO Line Mode—Day/Night/Lunch), and DISA AA service must be assigned as the
destination of incoming outside (CO) line calls via the DISA feature ( [500] DISA Incoming Call Dial
Mode).
The Log-in or Log-out status can be set for each extension ( 1.1.80 Log-in/Log-out). The last member
of a group cannot log out.
Programming Manual References
[PT Programming]
[411-413] Delayed Ringing—Day/Night/Lunch
[414-416] CO Line Mode—Day/Night/Lunch
64
Feature Manual
1.1 General Features
[500] DISA Incoming Call Dial Mode
[501] DISA Built-in AA
[600] Extension Group
[PC Programming]
9.2.11 Extension Group [2-6]—Group No.
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
9.6.1 Automated Attendant [6-1]—DISA Incoming Call Dial Mode, AA table
Feature Manual References
1.1.41 Direct Inward System Access (DISA)
1.1.53 Extension Group
1.1.80 Log-in/Log-out
1.1.109 Ringing, Delayed
1.1.43 Display Information
Description
A display proprietary telephone (PT) can relay the following information to the user while making or receiving
calls:
Display Item
Display Example
Condition
The extension number and name of the
calling or called extension
123: Tom Smith
Extension numbers and names
are programmable ( [009]
Extension Number, [604]
Extension Name). If an extension
name is not stored, only the
extension number will be
displayed.
The status of the called extension
123: Busy
–
The name and number of the doorphone DoorPhone 1
–
The telephone number dialed
1234567890
–
102:Mike
–
The extension number and name of the
calling extension after the call is
forwarded
The received call information
a) Caller's name
ABC Company
b) Caller's number
12345678
c) Outside (CO) line number
Call on CO 1
The first line message can be
either (a) or (b) at each extension
through system programming (
[904] Caller ID Log Priority).
Feature Manual
65
1.1 General Features
Display Item
Duration of the current outside (CO) line
call
Display Example
CO 1 0:01'15
Condition
The display remains for 5
seconds after the call is finished.
The outgoing outside (CO) line
call duration starts when the
specified time expires ( [204]
Call Duration Counter Start). The
display does not show the
duration of intercom calls.
Conditions
•
•
•
•
•
•
Multilingual Display
Each extension can select its display language through system programming ( [615] LCD
Language). The selected language is shown on the display during operation and personal
programming, but not during system programming.
Display Contrast
The display contrast can be adjusted with the Navigator key or the CONTRAST selector. This is
available only for PTs.
Ringer Volume
The volume of the ringer can be adjusted with the RINGER Volume selector.
Self-extension Number
A display PT user can confirm his or her own jack number and extension number on the display. Every
time the " " key is pressed, the display switches between "date (month, day) and time", "date (month,
day, year, day of the week)", and "extension number (and extension name if stored)".
Date and Time Set
The current date and time are set through system programming ( [000] Date & Time) or the operator/
manager service features. The time format shown on the display PTs while on-hook, "12 h" or "24 h",
can also be selected through system programming ( [010] LCD Time Display).
Characters (name) or digits (number) exceeding the maximum length of the display are not displayed.
Although in this case information may not be displayed properly, the received information is not altered.
When the information displayed by pressing specific buttons (One-touch Dialing, REDIAL, Save) while
on-hook exceeds 17 characters, the "&" mark will be shown on the right side of the display.
Programming Manual References
[PT Programming]
[000] Date & Time
[009] Extension Number
[010] LCD Time Display
[204] Call Duration Counter Start
[604] Extension Name
[615] LCD Language
[904] Caller ID Log Priority
[PC Programming]
9.1.1 Date & Time [1-1]
9.1.2 Main [1-2]—Time—Time Display
9.1.3 Numbering Plan [1-3]
9.1.7 Timers [1-6]—Call Duration—Call Duration Counter Start Time
66
Feature Manual
1.1 General Features
9.2.1 Main [2-1]—Display Language
9.9.3 Call Log [9-3]—Caller ID Log Priority
Feature Manual References
1.1.30 Caller ID
Operating Manual References
2.1.7 System Feature Assignment—Date & Time Set
3.1.2 Personal Feature Assignment—Self-extension Number Confirmation
1.1.44 Do Not Disturb (DND)
Description
Extension users can use this feature to prevent calls from ringing at their extension. The calling extension
will hear a Do Not Disturb (DND) tone.
Conditions
•
•
DND Override
An extension in DND mode can be called by extensions that are allowed to override DND through
system programming ( [609] DND Override).
FWD/DND Button
If a proprietary telephone (PT) does not have an FWD/DND button, a flexible CO button can be
customized as an FWD/DND button.
[Button Status]
The FWD/DND button shows the current status as follows:
Light Pattern
•
•
•
Status
Red on
DND on
Slow red flashing
FWD on
Off
FWD/DND off
Setting a new FWD mode, such as All Calls or Busy/No Answer, or the DND feature, clears the status
of the previous FWD mode or DND feature.
This feature does not apply to calls from Hold Recall and Timed Reminder.
Calls from outside (CO) lines programmed as "Normal" or "DIL" ( [414-416] CO Line Mode—Day/
Night/Lunch) can be received at a user's extension, but the telephone will not ring. The corresponding
CO button will flash when an outside (CO) line call is received, and the user can answer the call by
pressing this button.
Programming Manual References
[PT Programming]
[414-416] CO Line Mode—Day/Night/Lunch
[609] DND Override
Feature Manual
67
1.1 General Features
[PC Programming]
9.2.1 Main [2-1]—DND Override
9.2.2 Feature settings [2-2]—FWD/DND
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.45 Do Not Disturb (DND) Override
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
Operating Manual References
1.3.35 Do Not Disturb (DND)
3.1.3 Flexible Button Assignment—FWD/DND button
1.1.45 Do Not Disturb (DND) Override
Description
Extension users can call users who have set the Do Not Disturb (DND) feature, if the extension is allowed
to override DND through system programming ( [609] DND Override).
Programming Manual References
[PT Programming]
[609] DND Override
[PC Programming]
9.2.1 Main [2-1]—DND Override
Feature Manual References
1.1.44 Do Not Disturb (DND)
Operating Manual References
1.3.36 Do Not Disturb (DND) Override
1.1.46 Door Open
Description
Using an extension telephone, an extension user can unlock a door for a visitor.
The door can be unlocked by extension users who are allowed through system programming to unlock the
door for each time service mode ( [703-705] Door Opener—Day/Night/Lunch). While on a doorphone call,
any extension user can unlock a door to let a visitor in ( 1.1.48 Doorphone Call).
68
Feature Manual
1.1 General Features
Conditions
•
•
•
Hardware Requirement: A user-supplied door opener installed on each door, optional doorphone, and
doorphone card.
A door opener can unlock a door even if no doorphone is installed.
Door Open Duration
An opened door will remain unlocked for a preprogrammed length of time ( [709] Door Open
Duration).
Installation Manual References
2.3.6 4-Port Doorphone Card (KX-TA82461)
2.6 Connecting Doorphones and Door Openers
Programming Manual References
[PT Programming]
[703-705] Door Opener—Day/Night/Lunch
[709] Door Open Duration
[PC Programming]
9.7.1 Ringing & Door Opener [7-1]—Door Opener 1–4—Day, Night, Lunch
9.7.2 Others [7-2]—Door Open Duration—Door 1–4
Feature Manual References
1.1.47 Doorbell/Door Chime
1.1.48 Doorphone Call
Operating Manual References
1.3.37 Door Open
1.1.47 Doorbell/Door Chime
Description
Extension users can choose how their telephones receive doorphone calls, by selecting to hear ringing, a
chime, or both, provided a doorbell/door chime connected to a door opener is connected to the PBX. They
can recognize which doorphone is ringing by selecting a different doorphone chime pattern for each
doorphone.
[Programming Example]
In order for an extension connected to extension jack 01 (extension 101) to be able to receive a doorphone
call from a doorbell/door chime connected to Relay 4, program as follows:
Feature Manual
69
1.1 General Features
Programming
Doorphone
1
2
3
4
Doorphone Ringing*1
Enable (extn.
101)
Enable (extn.
101)
Enable (extn.
101)
Enable (extn.
101)
Doorphone Ring/Chime*2
Chime
Chime
Chime
Chime
Doorphone Chime
Assignment*3
Relay 4
Relay 4
Relay 4
Relay 4
Doorphone Chime Pattern*4
Pattern 1
Pattern 2
Pattern 3
Pattern 4
*1
*2
*3
*4
[700-702] Doorphone Ringing—Day/Night/Lunch
[710] Doorphone Ring/Chime
[711] Doorphone Chime Assignment
[712] Doorphone Chime Pattern
In this example
When a visitor presses the Call button of Doorphone 2:
– A doorbell/door chime, connected to Relay 4, chimes with Pattern 2.
– Because Doorphone Ring/Chime is set to "Chime", extension 101 does not ring.
– The extension user who is allowed to receive a call from Doorphone 2 can answer the doorphone
call by going off-hook within a preprogrammed time period ( [708] Doorphone Ring Time). If the
user is allowed to unlock the door ( [703-705] Door Opener—Day/Night/Lunch), he or she can
then unlock the door by entering the Door Open feature number.
– If the called extension is busy and has set Call Waiting, the extension user hears a call waiting tone
and the call information flashes on the display.
Conditions
•
Hardware Requirement: A user-supplied doorbell/door chime connected to each door opener.
Installation Manual References
2.7 Connecting Doorbell or Door Chime
Programming Manual References
[PT Programming]
[700-702] Doorphone Ringing—Day/Night/Lunch
[703-705] Door Opener—Day/Night/Lunch
[708] Doorphone Ring Time
[710] Doorphone Ring/Chime
[711] Doorphone Chime Assignment
[712] Doorphone Chime Pattern
[PC Programming]
9.7.1 Ringing & Door Opener [7-1]
70
Feature Manual
1.1 General Features
9.7.2 Others [7-2]—Doorphone Ring Time—Door 1–4, Doorphone Ring / Chime—Door 1–4, Doorphone
Chime Assignment—Door 1–4, Doorphone Chime Pattern—Door 1–4
Feature Manual References
1.1.46 Door Open
1.1.48 Doorphone Call
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.28 Call Waiting
1.3.37 Door Open
1.3.38 Doorphone Call
1.1.48 Doorphone Call
Description
A visitor can use a doorphone to call its preprogrammed destination. Extension users can call a doorphone.
Doorphones can also be used for the Room Monitor feature ( 1.1.110 Room Monitor).
Conditions
•
•
•
•
•
•
•
Hardware Requirement: An optional doorphone, and doorphone card.
Doorphones 1 and 2 (or doorphones 3 and 4) cannot be used at the same time. When one is in use,
the user cannot have a conversation with the other.
A doorphone access tone will be sent to a monitored doorphone before monitoring starts. If an
extension user wants to monitor a doorphone without informing the other party, it is possible to eliminate
the tone through system programming ( [707] Doorphone Access Tone).
Ring Duration
If an incoming doorphone call is not answered within a preprogrammed time period ( [708]
Doorphone Ring Time), ringing stops and the call is canceled.
An extension user can choose the preferred ring tone pattern for doorphone calls through system
programming ( [706] Doorphone Ring Tone Pattern).
Call Destination
System programming determines the extensions that can receive calls from each doorphone for each
time service mode ( [700-702] Doorphone Ringing—Day/Night/Lunch).
Door Open
While on a doorphone call, an extension user can unlock the door to let the visitor in ( 1.1.46 Door
Open).
When a doorphone call is received at a proprietary telephone (PT), a tone is heard instead of ringing.
Installation Manual References
2.3.6 4-Port Doorphone Card (KX-TA82461)
2.6 Connecting Doorphones and Door Openers
2.7 Connecting Doorbell or Door Chime
Feature Manual
71
1.1 General Features
Programming Manual References
[PT Programming]
[700-702] Doorphone Ringing—Day/Night/Lunch
[706] Doorphone Ring Tone Pattern
[707] Doorphone Access Tone
[708] Doorphone Ring Time
[710] Doorphone Ring/Chime
[711] Doorphone Chime Assignment
[712] Doorphone Chime Pattern
[PC Programming]
9.7.1 Ringing & Door Opener [7-1]—Doorphone 1–4—Day, Night, Lunch
9.7.2 Others [7-2]—Doorphone Ring Tone Pattern—Door 1–4, Doorphone Access Tone—Door 1–4,
Doorphone Ring Time—Door 1–4, Doorphone Ring / Chime—Door 1–4, Doorphone Chime Assignment—
Door 1–4, Doorphone Chime Pattern—Door 1–4
Feature Manual References
1.1.46 Door Open
1.1.110 Room Monitor
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.38 Doorphone Call
1.3.80 Room Monitor
1.1.49 Emergency Call
Description
An extension user can dial preprogrammed emergency numbers ( [309] Emergency Number) after
seizing an outside (CO) line regardless of the restrictions imposed on the extension.
Conditions
•
•
If the PBX is installed behind an existing host PBX, an extension user must dial the Host PBX Access
code after the Outside (CO) Line Access number.
This feature will function even when:
– In Account Code—Verify-All/Verify-Toll/Forced mode ( 1.1.2 Account Code Entry)
– Restricted by the current class of service (COS) ( 1.1.117 Toll Restriction (TRS))
– In Extension Lock ( 1.1.55 Extension Lock, 1.1.107 Remote Extension Lock)
Programming Manual References
[PT Programming]
[309] Emergency Number
72
Feature Manual
1.1 General Features
[403] Host PBX Access Code
[PC Programming]
9.3.3 Detail [3-3]—Host PBX Access Codes
9.5.4 Emergency Number & Others [5-4]—Emergency Number
Feature Manual References
1.1.2 Account Code Entry
1.1.55 Extension Lock
1.1.107 Remote Extension Lock
1.1.117 Toll Restriction (TRS)
Operating Manual References
1.3.39 Emergency Call
1.1.50 Executive Busy Override—Extension
Description
An extension user can interrupt an existing intercom call to establish a 3-party conference call.
Conditions
•
•
•
•
Executive Busy Override Deny
It is possible for extension users to prevent their calls from being interrupted by another extension user.
System programming determines extension users who can use Executive Busy Override—Extension
( [608] Executive Busy Override).
This feature will not function when the busy extension has set Executive Busy Override Deny or Data
Line Security ( 1.1.37 Data Line Security).
When a 2-party conversation is changed to a 3-party conference call, a confirmation tone will be sent
to all parties ( 1.1.33 Conference). It is possible to eliminate the tone through system programming
( [105] Conference Tone).
Programming Manual References
[PT Programming]
[105] Conference Tone
[608] Executive Busy Override
[PC Programming]
9.1.11 Detail [1-10]—Conference—Conference Tone
9.2.1 Main [2-1]—Busy Override
9.2.2 Feature settings [2-2]—Busy Override Deny
Feature Manual References
1.1.33 Conference
Feature Manual
73
1.1 General Features
1.1.37 Data Line Security
Operating Manual References
1.3.40 Executive Busy Override—Extension
1.3.42 Executive Busy Override Deny
1.1.51 Executive Busy Override—Outside (CO) Line
Description
A proprietary telephone (PT) user can interrupt an existing outside (CO) line call to establish a 3-party
conference call.
Conditions
•
•
•
•
Executive Busy Override Deny
It is possible for extension users to prevent their calls from being interrupted by another extension user.
System programming determines extension users who can use Executive Busy Override—Outside
(CO) Line ( [608] Executive Busy Override).
This feature will not function when the busy extension has set Executive Busy Override Deny or Data
Line Security ( 1.1.37 Data Line Security).
When a 2-party conversation is changed to a 3-party conference call, a confirmation tone will be sent
to all parties ( 1.1.33 Conference). It is possible to eliminate the tone through system programming
( [105] Conference Tone).
Programming Manual References
[PT Programming]
[105] Conference Tone
[608] Executive Busy Override
[PC Programming]
9.1.11 Detail [1-10]—Conference—Conference Tone
9.2.1 Main [2-1]—Busy Override
9.2.2 Feature settings [2-2]—Busy Override Deny
Feature Manual References
1.1.33 Conference
1.1.37 Data Line Security
Operating Manual References
1.3.41 Executive Busy Override—Outside (CO) Line
1.3.42 Executive Busy Override Deny
74
Feature Manual
1.1 General Features
1.1.52 Extension Feature Clear
Description
Extension users can simultaneously clear all of the following features set on their own telephone:
Feature
Value after Extension Feature Clear
Absent Message
Off
Automatic Callback Busy
Off
Background Music (BGM)
Off
Call Forwarding (FWD)
Off
Call Pickup Deny
Allow
Call Waiting
Disable
Data Line Security
Off
Do Not Disturb (DND)
Off
Executive Busy Override Deny
Allow
Hot Line
The stored telephone numbers will be cleared.
Log-in/Log-out
Log-in
Message Waiting
All messages left by other extensions will be cleared.
Paging Deny
Allow
Room Monitor
Off
Timed Reminder
Cleared
Voice Mail Integration
Off
This feature is also known as Station Feature Clear or Station Program Clear.
Operating Manual References
1.3.43 Extension Feature Clear
1.1.53 Extension Group
Description
This PBX supports various types of extension groups.
Extensions can be grouped into 8 extension groups ( [600] Extension Group).
Each extension group can have the following attribute set:
a)
b)
c)
d)
Call Pickup, Group
Paging—Group
Idle Extension Hunting Group
Direct Inward System Access (DISA) Ring Group
Feature Manual
75
1.1 General Features
Every extension must belong to one extension group and cannot belong to more than one extension
group.
Assignable Extensions: Proprietary telephones (PTs)/single line telephones (SLTs)
[Example]
Extension Group 1
Extension Group 2
Extension Group 3
Extension Group 4
Extn. 101 Extn. 102
Extn. 103 Extn. 104
Extn. 105 Extn. 106
Extn. 107 Extn. 108
2.1. Call Pickup, Group
Using the Call Pickup feature, extensions can answer any calls within the call pickup group to which
they belong.
2.2. Paging—Group
Using the Paging feature, extensions can make a page to any paging group, or answer a page
made to any group.
2.3. Idle Extension Hunting Group
If a called extension is busy, Idle Extension Hunting redirects the incoming call to an idle member
of the same extension group ( [100] Hunting Group Set). When calls are received, idle
extensions are automatically searched for according to a preprogrammed hunting type ( [101]
Hunting Type): Circular Hunting or Terminated Hunting.
2.4. Direct Inward System Access (DISA) Ring Group
A DISA ring group is a specific extension group that receives DISA calls directed to the group. All
extensions in the group assigned as an Automated Attendant (AA) destination ( [501] DISA Builtin AA) ring simultaneously. To use this feature, "DISA" must be selected as the distribution method
for the desired outside (CO) line port ( [414-416] CO Line Mode—Day/Night/Lunch) and "With
AA" must be selected as the destination of incoming outside (CO) line calls via the DISA feature
( [500] DISA Incoming Call Dial Mode).
Programming Manual References
[PT Programming]
[100] Hunting Group Set
[101] Hunting Type
[414-416] CO Line Mode—Day/Night/Lunch
[500] DISA Incoming Call Dial Mode
[501] DISA Built-in AA
[600] Extension Group
[PC Programming]
9.2.11 Extension Group [2-6]
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.6.1 Automated Attendant [6-1]—DISA Incoming Call Dial Mode, AA table
76
Feature Manual
1.1 General Features
Feature Manual References
1.1.21 Call Pickup, Group
1.1.42 Direct Inward System Access (DISA) Ring
1.1.67 Idle Extension Hunting
1.1.96 Paging—Group
1.1.54 Extension Jack Configuration
Description
Extension jacks are used to connect proprietary telephones (PTs), single line telephones (SLTs), Direct
Station Selection (DSS) Consoles, and Voice Processing Systems (VPSs) to the PBX.
Conditions
•
•
•
PT and SLT in Parallel Mode
A PT and an SLT can be connected to an extension jack and used in parallel mode.
DSS Console and Paired Telephone Assignment
When a DSS Console is connected, a PT must be paired with the DSS Console through system
programming ( [003] DSS Console Jack Assignment, [004] Console Paired Telephone). Each
extension jack number should be unique.
Automatic Detection
A PT and an SLT can be connected to an extension jack with no programming required.
Programming Manual References
[PT Programming]
[003] DSS Console Jack Assignment
[004] Console Paired Telephone
[PC Programming]
9.2.8 DSS Console [2-5]
1.1.55 Extension Lock
Description
Extension users can lock their telephones to prevent unauthorized use. This is useful for situations when
extension users must leave their desks temporarily. Any 4-digit code can be used to lock and unlock an
extension.
This feature is also known as Electronic Station Lockout.
Conditions
•
Remote Extension Lock
When the operator or manager locks an extension remotely, the extension's user cannot unlock it.
When a user locks an extension, the operator or manager extension can override the lock and unlock
the extension.
Feature Manual
77
1.1 General Features
•
•
•
•
TRS—Extension Lock Class
The class of service (COS) of extensions locked by the Extension Lock or Remote Extension Lock
feature can be assigned ( [312] TRS—Extension Lock Class) so that even a locked extension can
make outside (CO) line calls. The higher COS number will take precedence. If, for example, COS 3 is
assigned to an extension ( [601-603] TRS-COS—Day/Night/Lunch) and the COS of locked
extensions is assigned as "4", when the extension is locked, the PBX allows the extension user to make
outside (CO) line calls using COS 4.
Extension Lock—CANCEL ALL
The operator or manager can cancel this feature for all extensions simultaneously.
This feature also functions as Call Log Display Lock, Incoming ( 1.1.18 Call Log, Incoming).
The Incoming Call Log for the common area can only be locked or unlocked by the operator or manager
(Call Log Display Lock, Incoming in the Common Area).
This feature will not block Emergency Calls ( 1.1.49 Emergency Call).
Programming Manual References
[PT Programming]
[108] Flash/Recall Mode for a Locked Extension
[312] TRS—Extension Lock Class
[601-603] TRS-COS—Day/Night/Lunch
[PC Programming]
9.1.11 Detail [1-10]—Extension—Flash/Recall Mode for a Locked Extension
9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
9.5.4 Emergency Number & Others [5-4]—Extension Lock Class
Feature Manual References
1.1.18 Call Log, Incoming
1.1.49 Emergency Call
1.1.107 Remote Extension Lock
1.1.117 Toll Restriction (TRS)
Operating Manual References
1.3.44 Extension Lock
2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL
1.1.56 External Feature Access (EFA)
Description
An extension user can access features of a host PBX or the telephone company, such as Call Waiting. An
EFA (External Feature Access) signal is sent to the host PBX or the telephone company. This feature is only
available during outside (CO) line calls, including Host PBX Access ( 1.1.65 Host PBX Access Code
(Access Code to the Telephone Company from a Host PBX)).
78
Feature Manual
1.1 General Features
Conditions
•
•
This feature functions only if the FLASH/RECALL button is set to "MODE 1: EFA mode" ( 1.1.60
Flash/Recall). It is also possible to perform this feature by entering the EFA feature number when the
current call is placed on consultation hold ( 1.1.36 Consultation Hold).
Flash/Recall Time
The length of an EFA signal can be selected for each outside (CO) line ( [418] Flash/Recall Time).
Programming Manual References
[PT Programming]
[110] Flash/Recall Key Mode
[418] Flash/Recall Time
[PC Programming]
9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode
9.3.3 Detail [3-3]—Flash/Recall Time
Feature Manual References
1.1.36 Consultation Hold
1.1.60 Flash/Recall
1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)
Operating Manual References
1.3.45 External Feature Access (EFA)
1.1.57 Feature Numbering
Description
To call another extension user or to access PBX features, access numbers (extension numbers or feature
numbers) are required.
Feature numbers are available while:
1.
2.
3.
4.
a dial tone is heard
a busy tone or Do Not Disturb (DND) tone is heard
dialing or talking
on-hook
1. Feature Numbering (available while a dial tone is heard)
Extension numbers and features that are available while a dial tone is heard have fixed numbers shown
in the following table:
The extension number can be assigned for each extension through system programming ( [009]
Extension Number).
Feature Manual
79
1.1 General Features
[Feature Numbering Table (available while a dial tone is heard)]
Feature
Absent Message (set/cancel)
Numbering
75
Account Code Entry for an SLT
(1–6 [+ parameter]/0) + #/0
account code + outside phone
no.
Built-in Voice Message (BV) (record/play/
erase)
725
([1 + extn. no.]/2/0) + #/0
Call Forwarding (FWD)—All Calls, Busy/No
Answer (set/cancel)
71
([1 or 2 + extn. no.]/0) + #/0
Call Forwarding (FWD)—All Calls, Busy/No
Answer to BV (set/cancel)
71
([1 or 2 + 725]/0) + #/0
Call Forwarding (FWD)—All Calls, Busy/No
Answer to Voice Processing System (VPS)
(set/cancel)
71
([1 or 2 + extn. no.]/0) + #/0
Call Forwarding (FWD)—Follow Me (set/
cancel)
71
(5/8) + extn. no. + #/0
Call Forwarding (FWD)—To Outside (CO)
Line (set/cancel)
71
(3 + outside (CO) line access no.
+ outside phone no. + #)/(0 + #/
0)
Call Hold (Hold Mode 2 or 3) for an SLT
20
Call Hold Retrieve for outside (CO) line calls/
intercom calls
Call Log, Incoming in the Common Area—
CLEAR ALL
53/5
outside (CO) line no. (1–8)/extn.
no.
#
70
Call Log, Incoming in the Personal Area—
CLEAR ALL
70
#
Call Park/Call Park Retrieve
22/52
0–9
Call Log Display Lock, Incoming
77
0000–9999 (2 times/one time) +
#
Call Pickup, Directed
4
extn. no.
Call Pickup, Group
40
Call Pickup Deny (set/cancel)
72
(1/0) + #/0
Call Waiting for intercom calls/doorphone
calls (set/cancel)
732
(1/0) + #/0
Call Waiting for outside (CO) line calls (set/
cancel)
731
(1/0) + #/0
Common BV Outgoing Message (OGM)
(record/play/erase)
722
01–24 + (1/2/0) + #/0
Data Line Security (set/cancel)
730
(1/0) + #/0
Do Not Disturb (DND) (set/cancel)
71
(4/0) + #/0
Doorphone Call/Door Open
80
or 49
Additional Number
Feature Manual
31/55
1–4
1.1 General Features
Feature
Numbering
Executive Busy Override Deny (set/cancel)
733
(0/1) + #/0
Extension Lock (set/cancel)
77
0000–9999 (2 times/one time) +
#/0
Extension Number
Additional Number
100–199
External Feature Access (EFA) for an SLT
6
Extension Feature Clear
79
#/0
Hot Line for an SLT (program)
74
2 + phone no. + #
Hot Line for an SLT (set/cancel)
74
(1/0) + #/0
Line Access, Automatic (Local Access)
9
outside phone no.
Line Access, Outside (CO) Line Group
8
1–8 + outside phone no.
Live Call Screening (LCS) Password (set/
cancel)
77
000–999 (2 times/one time) + #
Log-in/Log-out
736
(0/1) + #/0
Logging of Caller ID Information in the
Common Area (set/cancel)
738
(2/0) + #/0
Logging of Caller ID Information in the
Personal Area (set/cancel)
738
(1/0) + #/0
Message Waiting (leave/cancel for a caller)
70
(1/2) + extn. no. + #/0
Message Waiting (cancel all for a called
extension)
70
0 + #/0
Message Waiting Answer
784
#/0
Message Waiting for Another Extension
(cancel all for another extension)
70
3 + extn. no. + #
Message Waiting for Another Extension
Lock (set/cancel)
70
4000–9999 (2 times/one time) +
#/0
Operator Call
0
Paging—All Extensions & External
33
Paging—All Extensions/Group
33
Paging—External
34
Paging Answer
43
Paging Deny (set/cancel)
734
(1/0) + #
Personal BV OGM (record/play/erase)
723
(1/2/0) + #/0
Personal Speed Dialing (confirm)
3
0–9 + #
Personal Speed Dialing (dial)
Personal Speed Dialing (program)
Redial, Last Number for an SLT
1
or #
2
or 9
0/1–8
0–9
0–9 + phone no. + #
## or 80
Feature Manual
81
1.1 General Features
Feature
Numbering
Additional Number
Remote Maintenance
729
Room Monitor (set/cancel)
735
(1/0) + #
Room Monitor through a doorphone
31
1–4
System Speed Dialing for an SLT (dial)
00–99
The 21st Call Log, Incoming in the Personal
Area Treatment (disregard the newest call/
overwrite the oldest call)
737
(0/1) + #
The 301st Call Log, Incoming in the
Common Area Treatment (disregard the
newest call/overwrite the oldest call)
737
(2/3) + #
Timed Reminder (set/cancel)
76
([hhmm + parameter]*/2) + #/0
Timed Reminder (confirm)
76
3+#
Timed Reminder, Remote (set/cancel/
confirm)
764
extn. no. + # + 76 + ([hhmm +
parameter]*/2/3) + #
Time Service (set/cancel)
78
([1–3]/0) + #
Walking COS
7
extn. password + the user's extn.
no. + #/0
*
hh: hour (01–12), mm: minute (00–59), AM/PM (0/1), one time/daily (1/2)
2. Feature Numbering (available while a busy tone or DND tone is heard)
Features that are available while a busy tone or DND tone is heard have fixed numbers, as shown in
the following table:
[Feature Numbering Table (available while a busy tone or DND tone is heard)]
Feature
Numbering
Automatic Callback Busy
6
Busy Station Signaling (BSS)
1
Executive Busy Override—Extension/Do Not Disturb (DND) Override
2
3. Feature Numbering (available while dialing or talking)
Features that are available while dialing or talking have fixed numbers, as shown in the following table:
[Feature Numbering Table (available while dialing or talking)]
Feature
Numbering
Alternate Calling—Ring/Voice
82
Call Retrieving from a Telephone Answering Machine (TAM)
4*
Conference for an SLT
3
Door Open
5
Feature Manual
1.1 General Features
Feature
Pulse to Tone Conversion
*
Numbering
#
Dial after dialing the TAM's extension number and hearing its busy tone.
4. Feature Numbering (available while on-hook)
Features that are available while on-hook have fixed numbers, as shown in the following table:
[Feature Numbering Table (available while on-hook)]
Feature
Numbering
Background Music (BGM) set/cancel
1
Time Service mode display
#
Extension number and extension name display/
date (month/day) and time display/
date (month/day/year/day of the week) display changing
Conditions
•
•
If a feature number includes " " or "#" except for those that can use "0" instead of "#", rotary SLT users
cannot use it.
Feature number + Additional number (Parameter)
Certain feature numbers require additional digits to make the feature active. For example, to set Call
Waiting, the feature number for "Call Waiting" must be followed by "1" and to cancel it, the same feature
number should be followed by "0".
Programming Manual References
[PT Programming]
[009] Extension Number
[PC Programming]
9.1.3 Numbering Plan [1-3]—Ext. no.
Operating Manual References
4.2.1 Feature Number Table
1.1.58 Firmware Upgrade
Description
It is possible to upgrade the PBX software via the Serial Interface (RS-232C port) or USB port using the KXTA Maintenance Console software. Even if a user upgrades the PBX software, the system data will not be
lost. For more information on how to upgrade the PBX software, refer to the on-line help.
Feature Manual
83
1.1 General Features
Conditions
•
The ROM and the firmware version can be confirmed through system programming (
Version).
[998] Firmware
Installation Manual References
2.8.1 Connecting Peripherals
Programming Manual References
[PT Programming]
[998] Firmware Version
[PC Programming]
8.1 Firmware Upgrade
1.1.59 Fixed Buttons
Description
Proprietary telephones (PTs) and Direct Station Selection (DSS) Consoles feature a wide variety of feature
buttons and Line Access buttons, explained below.
Note that certain models do not have certain buttons.
For a description of the buttons found on each PT or DSS Console, please refer to the Operating Instructions
for each PT or DSS Console.
[PT]
Button
84
Function
Navigator Key
Used to adjust the volume of the speaker, handset and headset, and the display
contrast, or to select desired items.
Volume Key
Used to adjust the volume of the speaker, handset and headset.
PROGRAM
Used to enter and exit programming mode.
FLASH/RECALL
Used to disconnect the current call and make another call without hanging up
(Flash/Recall mode), or to send an EFA (External Feature Access) signal to the
telephone company or host PBX to access external features (EFA mode).
HOLD
Used to place a call on hold.
SP-PHONE
(Speakerphone)
Used to select handset or hands-free operation.
MONITOR
Used to select hands-free dialing and monitor operation.
MESSAGE
Used to leave a message waiting indication, call back the party who left a
message waiting indication, or play back voice messages. This button is
provided with an LED (Light Emitting Diode), except for on KX-T7700 series
telephones. With KX-T7700 series telephones, the Message/Ringer Lamp is lit
when a message waiting indication is left at an extension.
REDIAL
Used to redial the last number dialed.
Feature Manual
1.1 General Features
Button
Function
TRANSFER
Used to transfer a call to another party.
Flexible CO
Used to access an outside (CO) line (or outside (CO) line group) when making
or receiving a call. The button's preprogrammed Outside (CO) Line Access
method determines which line is selected (Default: Single-CO [S-CO]). Can also
be customized as a feature button.
INTERCOM
Used to make or receive intercom calls.
AUTO ANS (Auto
Answer)/MUTE
Used to answer an intercom call automatically in hands-free mode, or to mute
the built-in microphone during a conversation.
VOICE CALL
Used to answer an intercom call automatically.
AUTO DIAL/STORE
Used for System Speed Dialing/Saved Number Redial, playing back personal/
common BV outgoing messages (OGMs) used by the Built-in Voice Message
(BV) feature, and storing program changes.
CONF (Conference)
Used to establish a 3-party conference call.
FWD/DND (Call
Forwarding/Do Not
Disturb)
Used to set the FWD or DND feature for the extension.
PAUSE
Used to insert a dialing pause in a stored number.
PF (Programmable
Feature)
Used to access a preprogrammed feature (no default). Mostly used as a Onetouch Dialing button.
[DSS Console]
Button
Usage
Flexible DSS
Used to call an extension with a one-touch operation. Each button is
programmed to correspond to an extension. DSS buttons can also be
customized as different feature buttons.
PF
Used to access a preprogrammed feature (no default). Mostly used as a Onetouch Dialing button.
Conditions
•
Certain buttons are equipped with a light to indicate the status of the corresponding line or feature.
Feature Manual References
1.1.70 LED Indication
Operating Manual References
1.1.1 Before Operating a Telephone
Feature Manual
85
1.1 General Features
1.1.60 Flash/Recall
Description
A proprietary telephone (PT) user can use the FLASH/RECALL button to disconnect the current call and
start another call without hanging up. For example, if this button is used to disconnect an outside (CO) line,
the extension user will hear a new dial tone from the same outside (CO) line.
Conditions
•
FLASH/RECALL Button Mode
One of the following modes can be selected through system programming (
Mode):
[110] Flash/Recall Key
a) MODE 1: EFA mode (
1.1.56 External Feature Access (EFA))
An EFA signal is sent for the specified duration ( [418] Flash/Recall Time).
b) MODE 2: Flash/Recall mode
•
•
•
A flash/recall signal is sent when the FLASH/RECALL button is pressed if the length of time that
the button is pressed is longer than the specified duration ( [418] Flash/Recall Time). If the
length of time that the button is pressed is shorter than the specified duration, an EFA signal will
be sent for the specified duration.
This feature functions only if the FLASH/RECALL button is set to "MODE 2: Flash/Recall mode".
Disconnect Time
The amount of time between successive accesses to the same outside (CO) line is programmable for
each outside (CO) line ( [422] Disconnect Time).
Pressing the FLASH/RECALL button restarts the conversation duration, outputs an SMDR call record
( 1.1.112 Station Message Detail Recording (SMDR)) and checks the Toll Restriction (TRS) class of
service (COS) number again. The notation "F/" will be logged along with the new dial number on SMDR.
Programming Manual References
[PT Programming]
[110] Flash/Recall Key Mode
[418] Flash/Recall Time
[422] Disconnect Time
[PC Programming]
9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode
9.3.3 Detail [3-3]—Flash/Recall Time, Disconnect Time
Feature Manual References
1.1.56 External Feature Access (EFA)
1.1.112 Station Message Detail Recording (SMDR)
Operating Manual References
1.3.46 Flash/Recall
86
Feature Manual
1.1 General Features
1.1.61 Flexible Buttons
Description
Flexible buttons are buttons whose functions can be customized through either system or personal
programming. The following types of flexible buttons are found on proprietary telephones (PTs) and/or
Direct Station Selection (DSS) Consoles:
a)
b)
c)
d)
Flexible CO buttons
Flexible DSS buttons
Programmable Feature (PF) buttons
Flexible MESSAGE button
[Button Usage]
Button
Function
Single-CO (S-CO)
Used to access a specified outside (CO) line for making or receiving calls (
1.1.71 Line Access, Outside (CO) Line—SUMMARY).
Group-CO (G-CO)
Used to access an idle outside (CO) line in a specified outside (CO) line group
for making calls. Incoming calls from outside (CO) lines in the assigned outside
(CO) line group arrive at this button ( 1.1.71 Line Access, Outside (CO) Line—
SUMMARY).
Other-CO (O-CO)
Used to access an idle outside (CO) line for making calls. Incoming calls from
the assigned outside (CO) lines, which are not assigned to S-CO or G-CO
buttons, arrive at this button ( 1.1.71 Line Access, Outside (CO) Line—
SUMMARY).
Direct Station
Selection (DSS)
Used to call an extension with a one-touch operation (
One-touch Dialing
Used to call a preprogrammed party or access a feature with a one-touch
operation ( 1.1.86 One-touch Dialing).
Message
Used to leave a message waiting indication, call back the party who left the
message waiting indication, or play back voice messages ( 1.1.82 Message
Waiting).
Message for another
extension
Used to access voice messages stored for another extension (
Message Waiting).
FWD/DND (Call
Forwarding/Do Not
Disturb)
Used to set the FWD or DND feature for the extension (
Forwarding (FWD)—SUMMARY).
Save
Used to store a telephone number while in a conversation with an outside party
or while hearing a busy tone, and then easily redial the number later ( 1.1.105
Redial, Last Number).
Conference
Used to establish a 3-party conference call (
Caller ID Indication—
Personal
Used to inform an extension user of calls logged in his or her personal area,
store the information of an incoming call during a conversation, and view caller
information while on-hook and then call back a caller ( 1.1.18 Call Log,
Incoming).
1.1.69 Intercom Call).
1.1.82
1.1.10 Call
1.1.33 Conference).
Feature Manual
87
1.1 General Features
Button
Function
Caller ID Selection—
Personal
Used to display and cycle through the information of an incoming call during a
conversation, while receiving a call, or while viewing caller information, display
the number of logged calls while on-hook, and inform an extension user that the
personal area call log is full ( 1.1.18 Call Log, Incoming).
Caller ID Indication—
Common
Used to inform an extension user of calls logged in the common area, store the
information of an incoming call during a conversation, and view caller
information while on-hook and then call back a caller ( 1.1.18 Call Log,
Incoming).
Caller ID Selection—
Common
Used to display and cycle through the information of an incoming call during a
conversation, while receiving a call, or while viewing caller information, display
the number of logged calls while on-hook, and inform an extension user that the
common area call log is full ( 1.1.18 Call Log, Incoming).
Log-in/Log-out
Used to switch between Log-in and Log-out status (
Day
Used to change the time service mode to day mode (
1.1.114 Time Service).
Night
Used to change the time service mode to night mode (
1.1.114 Time Service).
Lunch
Used to change the time service mode to lunch mode (
1.1.114 Time Service).
Extension Lock
Used to remotely lock or unlock another extension (
Features).
2-way Record
Used to record a conversation into the user's own mailbox (
APT Integration).
2-way Transfer
Used to record a conversation into the mailbox of a specified extension (
1.1.120 Voice Mail APT Integration).
Live Call Screening
(LCS)
Used to listen while a caller is leaving a message in the user's voice mailbox and,
if desired, intercept the call ( 1.1.120 Voice Mail APT Integration).
LCS Cancel
Used to stop monitoring the user's own voice mailbox while a caller is leaving a
message, or stop the alert tone heard in private mode while a caller is leaving a
message ( 1.1.120 Voice Mail APT Integration).
Voice Mail (VM)
Transfer
Used to transfer a call to the mailbox of a specified extension (
Mail APT Integration).
1.1.80 Log-in/Log-out).
1.1.87 Operator/Manager
1.1.120 Voice Mail
1.1.120 Voice
Conditions
•
•
Extension button confirmation
A display PT user can confirm the button settings, such as the flexible CO button, by pressing the
corresponding button while on-hook.
The Day, Night, Lunch, and Extension Lock buttons can only be assigned to flexible DSS buttons at an
extension assigned as the operator or manager.
Programming Manual References
[PC Programming]
9.2.4 Flexible Buttons [2-4]
88
Feature Manual
1.1 General Features
Feature Manual References
1.1.10 Call Forwarding (FWD)—SUMMARY
1.1.18 Call Log, Incoming
1.1.33 Conference
1.1.69 Intercom Call
1.1.71 Line Access, Outside (CO) Line—SUMMARY
1.1.80 Log-in/Log-out
1.1.82 Message Waiting
1.1.86 One-touch Dialing
1.1.87 Operator/Manager Features
1.1.105 Redial, Last Number
1.1.114 Time Service
1.1.120 Voice Mail APT Integration
Operating Manual References
3.1.3 Flexible Button Assignment
1.1.62 Hands-free Answerback
Description
A user with a speakerphone-equipped proprietary telephone (PT) can answer intercom calls automatically
without lifting the handset. When a call is received at an extension that is in Hands-free Answerback mode,
the caller hears a confirmation tone and the called extension hears a beep tone. Then the conversation is
automatically established.
Conditions
•
•
Hands-free Answerback applies to:
Intercom calls (not including outside (CO) line calls or doorphone calls)
When an intercom call/outside (CO) line call is transferred to an extension, this feature is overridden
and a ring tone is heard.
Feature Manual References
1.1.69 Intercom Call
Operating Manual References
1.3.47 Hands-free Answerback
Feature Manual
89
1.1 General Features
1.1.63 Hands-free Operation
Description
A proprietary telephone (PT) user can dial and talk to another party without lifting the handset. Pressing
specific buttons automatically activates hands-free mode.
Conditions
•
•
•
PTs with the MONITOR Button
PTs with the MONITOR button can dial in hands-free mode but cannot have hands-free conversations.
Hands-free mode is canceled if an extension user does not start dialing within 10 seconds.
This feature can be used by pressing the following buttons when the indicator of the SP-PHONE/
MONITOR button is off:
– SP-PHONE button
– MONITOR button
– INTERCOM button
– CO button
Operating Manual References
1.3.48 Hands-free Operation
1.1.64 Headset Operation
Description
This PBX supports headset-compatible proprietary telephones (PTs). A PT user can talk to another party
without lifting the handset by using an optional headset.
For connection and operation, refer to the Operating Instructions for the headset.
This feature is also known as Handset/Headset Selection.
Conditions
•
•
To set headset mode on a PT, use the handset/headset selector located on the telephone and/or on the
headset.
If headset mode is on, pressing the SP-PHONE button activates the headset, not the built- in speaker.
Operating Manual References
1.3.49 Headset Operation
90
Feature Manual
1.1 General Features
1.1.65 Host PBX Access Code (Access Code to the Telephone
Company from a Host PBX)
Description
This PBX can be installed behind an existing host PBX. This is performed by connecting extension jacks of
the host PBX to outside (CO) line ports of this PBX. A Host PBX Access code, assigned through system
programming ( [403] Host PBX Access Code), is required to access the telephone company from the host
PBX. The Outside (CO) Line Access number (9, or 81 through 88) of the host PBX should be stored as a
Host PBX Access code for each outside (CO) line of this PBX. A pause of a preprogrammed length ( [417]
Pause Time) will be automatically inserted after the user-dialed Host PBX Access code.
[Example]
Telephone Company
Host PBX Access Code
for PBX, or Automatic Line
Access No. for Host PBX: 0
Host PBX
Outside Party
(01-23-4567)
Automatic Line
Access No.: 9
Extn. 101
Extn. 102
Outside (CO)
line 1
Dials "0-01-23-4567".
Host PBX
Access Code
PBX
Telephone
No.
Dials "9-0-01-23-4567".
Automatic Line
Access No.
Telephone No.
Host PBX
Access Code
Dials "9-101".
Automatic Line
Access No.
Extn. No.
of the Host PBX
Note
In this example, "0" should be assigned as the Host PBX Access code for outside (CO) line 1 of this
PBX.
Feature Manual
91
1.1 General Features
Conditions
•
•
•
Access to the host PBX during a conversation is also possible ( 1.1.56 External Feature Access
(EFA)).
TRS
TRS checks only the dialed telephone number, excluding the Host PBX Access code, when accessing
the telephone company through the host PBX ( 1.1.117 Toll Restriction (TRS)).
SMDR
The Host PBX Access code can be logged by SMDR along with the dialed number when accessing the
telephone company through the host PBX ( 1.1.112 Station Message Detail Recording (SMDR)).
Programming Manual References
[PT Programming]
[403] Host PBX Access Code
[417] Pause Time
[PC Programming]
9.3.3 Detail [3-3]—Host PBX Access Codes, Pause Time
Feature Manual References
1.1.56 External Feature Access (EFA)
1.1.98 Pause Insertion
1.1.112 Station Message Detail Recording (SMDR)
1.1.117 Toll Restriction (TRS)
1.1.66 Hot Line
Description
A single line telephone (SLT) user can make an outgoing call to a previously stored telephone number (up
to 32 digits) simply by going off-hook. If the Hot Line feature is set and the user goes off-hook, a special dial
tone (dial tone 2) is generated for a preprogrammed time period ( [203] Hot Line Waiting Time), and then
dialing starts. During this waiting time, the user can dial another party, overriding the Hot Line feature.
This feature is also known as Pickup Dialing.
Conditions
•
•
This feature cannot be programmed on rotary SLTs.
This feature will not function when the extension user goes off-hook to answer an incoming call or
retrieve a call on hold.
Programming Manual References
[PT Programming]
[203] Hot Line Waiting Time
[PC Programming]
9.1.7 Timers [1-6]—Start Time—Hot Line
92
Feature Manual
1.1 General Features
9.2.2 Feature settings [2-2]—Hot Line for SLT
Operating Manual References
1.3.50 Hot Line
1.1.67 Idle Extension Hunting
Description
If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same
extension group, if that group has been assigned as an idle extension hunting group through system
programming ( [100] Hunting Group Set). Idle extensions are automatically searched for according to a
preprogrammed hunting type ( [101] Hunting Type).
This feature is also known as Station Hunting.
Type
Circular Hunting
Description
An idle extension is searched for in a circular fashion one time according
to the numerical order of the jacks.
Incoming call
Busy
Extn.
Extn.
Busy
Extn.
Busy
Extn.
Numerical order
Terminated Hunting
An idle extension is searched for in the numerical order of the jacks, until
reaching the extension that is connected to the highest-numbered jack in
the group.
Incoming call
Highestnumbered jack
Extn.
Busy
Extn.
Busy
Extn.
Busy
Extn.
Numerical order
Conditions
•
•
•
•
•
Idle Extension Hunting applies to:
Intercom calls and outside (CO) line calls directed to a single extension.
An extension can belong to only one extension group ( [600] Extension Group). One hunting type
can be programmed for each extension group.
If all the searched extensions are busy in an idle extension hunting group, a busy tone will be heard at
the extension that made the intercom call (including Direct Inward System Access [DISA] calls).
A user can leave an idle extension hunting group temporarily by logging out of the group, and rejoin the
group by logging back in ( 1.1.80 Log-in/Log-out).
FWD/DND Mode
When searching for an idle extension within an idle extension hunting group, any extension that has set
Feature Manual
93
1.1 General Features
•
Call Forwarding (FWD), Do Not Disturb (DND), or Log-out will be skipped. However, if the extension
that receives the call first has set FWD or DND, Idle Extension Hunting will not function and the call will
be forwarded to the preprogrammed destination (when FWD is set) or will not be received at all (when
DND is set).
Message Waiting
A message waiting indication will not be sent to an idle extension hunting destination.
The MESSAGE button light or Message/Ringer Lamp turns on at the original destination only ( 1.1.82
Message Waiting).
Programming Manual References
[PT Programming]
[100] Hunting Group Set
[101] Hunting Type
[600] Extension Group
[PC Programming]
9.2.11 Extension Group [2-6]
Feature Manual References
1.1.10 Call Forwarding (FWD)—SUMMARY
1.1.44 Do Not Disturb (DND)
1.1.53 Extension Group
1.1.80 Log-in/Log-out
1.1.82 Message Waiting
1.1.68 Intercept Routing
Description
Redirects incoming outside (CO) line calls via the Direct Inward System Access (DISA) feature to a
preprogrammed destination when the original destination does not, or cannot, answer the call. There are 2
types of Intercept Routing, described below.
Type
94
Description
No Dial
While or after hearing a DISA outgoing message (OGM) or after hearing a dial tone
(short beep), if the caller does not dial anything or enters an unrecognized input, the
call is redirected to preprogrammed intercept destinations in the following priority:
[438-440] DISA IRNA to BV—Day/Night/Lunch
[408-410] Flexible Ringing—Day/
Night/Lunch
Intercept
Routing—No
Answer (IRNA)
If a called party does not answer a call within a preprogrammed time period ( [508]
DISA Ring Time before Intercept), the call is redirected to preprogrammed intercept
destinations in the following priority:
[438-440] DISA IRNA to BV—Day/Night/Lunch
[408-410] Flexible Ringing—Day/
Night/Lunch
Feature Manual
1.1 General Features
Programming Manual References
[PT Programming]
[408-410] Flexible Ringing—Day/Night/Lunch
[438-440] DISA IRNA to BV—Day/Night/Lunch
[507] DISA Intercept Mode
[508] DISA Ring Time before Intercept
[509] DISA Ring Time after Intercept
[510] DISA No Dial Mode
[PC Programming]
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
9.6.3 Settings [6-2]—Mode—DISA Intercept Mode, Mode—DISA No Dial Mode, Timers—DISA Ring Time
before Intercept, Timers—DISA Ring Time after Intercept
9.8.2 Others [8-2]—DISA IRNA to BV—Day, Night, Lunch
Feature Manual References
1.1.8 Built-in Voice Message (BV)
1.1.41 Direct Inward System Access (DISA)
1.1.69 Intercom Call
Description
An extension user can call another extension user.
Conditions
•
•
•
•
•
•
Extension Number/Name Assignment
Extension numbers ( [009] Extension Number) and names ( [604] Extension Name) can be
assigned to all extensions. During intercom calls, the number and name of the other extension are
shown on the displays of proprietary telephones (PTs).
DSS Button
A flexible CO/DSS/MESSAGE button can be customized as a DSS button.
The DSS buttons on a DSS Console can also be used.
Alternate Receiving—Ring/Voice
A PT user can select to receive intercom calls by ring tone or by voice, through personal programming
(Alternate Receiving—Ring/Voice). If a user selects voice-calling, the calling party can talk to the user
immediately after hearing a confirmation tone.
Alternate Calling—Ring/Voice
A caller can change the called party's preset call receiving method (ring tone or voice). By doing so,
ring-calling is switched to voice-calling, or vice versa, at the called party. This setting is active for the
current call only, after which it reverts to the called party's previous setting.
The extension ring tone pattern for incoming intercom calls can be selected through system
programming ( [115] Extension Ring Tone Pattern). The ringback tone pattern for outgoing intercom
calls and for incoming outside (CO) line calls can also be selected through system programming (
[128] Ringback Tone Pattern).
Tone after Dialing
After dialing an extension number, a user will hear one of the following:
Feature Manual
95
1.1 General Features
Type
Description
Ringback Tone
Indicates the call is being received at the called party's extension.
Confirmation Tone
Indicates the called party has set voice-calling.
Busy Tone
Indicates the called party's extension is busy.
DND Tone
Indicates the called party has set Do Not Disturb (DND).
Programming Manual References
[PT Programming]
[009] Extension Number
[115] Extension Ring Tone Pattern
[128] Ringback Tone Pattern
[604] Extension Name
[PC Programming]
9.1.3 Numbering Plan [1-3]
9.1.11 Detail [1-10]—Extension—Ring Tone Pattern, Extension—Ringback Tone Pattern
9.2.3 PT personal settings [2-3]—Alternate Receiving
Feature Manual References
1.1.61 Flexible Buttons
2.2.1 Tones/Ring Tones
Operating Manual References
1.3.3 Alternate Calling—Ring/Voice
1.3.51 Intercom Call
3.1.2 Personal Feature Assignment—Alternate Receiving—Ring/Voice
3.1.3 Flexible Button Assignment—DSS button
1.1.70 LED Indication
Description
The LED (Light Emitting Diode) of the Message/Ringer Lamp and the following buttons (Line Status Buttons
and Corresponding Extension Status Button) can indicate line status with a variety of light patterns.
Line Status Buttons: Single-CO (S-CO), Group-CO (G-CO), Other-CO (O-CO), INTERCOM
Corresponding Extension Status Button: Direct Station Selection (DSS)
1. Light Pattern of the Message/Ringer Lamp
•
•
•
96
Incoming call from an outside (CO) line/another extension: Red flashing
Message(s) present (no incoming call): Red on
No messages present and no incoming call: Off
Feature Manual
1.1 General Features
2. Light Pattern of the Line Status Buttons
Line Status
Button
Light
Pattern
S-CO
G-CO
O-CO
INTERCOM
Idle
Off
Green on
Slow green
flashing
This extension is using the line.
This extension is holding the line.
Moderate–
speed green
flashing
Rapid green
flashing
Intercom
Line Status
Outside (CO) Line Status
This extension is holding the line using Call Hold, Exclusive
or using the line for an unattended conference.
–
–
–
–
Line(s) in use
Red on
Incoming call
Slow red
flashing
Another extension
is holding the line.
–
–
–
Moderate–
speed red
flashing
Rapid red
flashing
Local carrierbased voice mail
service
–
–
–
Incoming call
–
3. Light Pattern of the Corresponding Extension Status Button
Corresponding Extension
Status Button
DSS
Light Pattern
Off
Idle
Slow red flashing
Call Forwarding (FWD)*
Moderate-speed red flashing
Do Not Disturb (DND)*
Red on
Busy
* This setting can be changed through system programming (
[112] DSS Lamp Mode).
Feature Manual
97
1.1 General Features
4. Flashing Light Patterns
1s
Slow Flashing
Moderate Flashing
Rapid Flashing
Conditions
•
Incoming outside (CO) line calls arrive on available buttons in the following priority:
S-CO
G-CO
O-CO
Programming Manual References
[PT Programming]
[112] DSS Lamp Mode
[PC Programming]
9.1.11 Detail [1-10]—DSS—DSS Lamp Mode
Feature Manual References
1.1.10 Call Forwarding (FWD)—SUMMARY
1.1.15 Call Hold
1.1.33 Conference
1.1.42 Direct Inward System Access (DISA) Ring
1.1.44 Do Not Disturb (DND)
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
Operating Manual References
1.1.1 Before Operating a Telephone—INTERCOM button
3.1.3 Flexible Button Assignment—S-CO, G-CO, O-CO or DSS button
1.1.71 Line Access, Outside (CO) Line—SUMMARY
Description
There are 3 methods of accessing an outside (CO) line.
98
Feature Manual
1.1 General Features
Method
Description
Operation
Line Access, Automatic
(Local Access)
Selects an idle outside (CO) line
Dial the Automatic Line Access
number.
automatically from the assigned
outside (CO) lines ( [419]
Automatic Designated Line Access).
If Idle Line Preference ( 1.1.76 Line
Preference—Outgoing) is set on the
extension through personal
programming, the user can access an
idle line simply by going off-hook.
Line Access, Outside (CO)
Line Group
Selects an idle outside (CO) line from Dial the Outside (CO) Line Group
the corresponding outside (CO) line Access number and an outside
group.
(CO) line group number, or press a
Group-CO (G-CO) button.
Line Access, S-CO Line
Selects the desired outside (CO) line Press the Single-CO (S-CO)
directly.
button.
Line Access Using the Other-CO (O-CO) Button
To select an idle outside (CO) line from among the outside (CO) lines that are not assigned to S-CO or GCO buttons, the proprietary telephone (PT) user can press the O-CO button.
Conditions
•
•
•
Line Access, Direct Outside (CO) Line
If a PT user is on-hook when pressing an idle CO button, the PT automatically enables hands-free
operation mode. The user can dial without lifting the handset or pressing the SP-PHONE or MONITOR
button.
The PBX waits for a preprogrammed length of time ( [206] Dialing Start Time) after seizing an outside
(CO) line before dialing.
Button Assignment
A flexible CO button can be customized as an S-CO, G-CO, or O-CO button as follows:
Type
•
Assignable parameter
Single-CO (S-CO)
A specified outside (CO) line is assigned (Default: CO 1–CO 8).
Group-CO (G-CO)
An outside (CO) line group is assigned (
Number).
Other-CO (O-CO)
Outside (CO) lines that are not assigned to S-CO or G-CO buttons
are assigned.
[404] CO Line Group
The same outside (CO) line group can be assigned to more than one G-CO button on the same PT.
The same outside (CO) line can be assigned to an S-CO button and a G-CO button.
Dialing the Outside (CO) Line Access number selects a CO button according to the following priority:
S-CO
G-CO
O-CO
Once a flexible CO button is assigned as an Outside (CO) Line Access button, it indicates line status
with a variety of light patterns ( 1.1.70 LED Indication).
System programming determines the extension users that can make outside (CO) line calls in each
time service mode ( [405-407] Flexible Outward Dialing—Day/Night/Lunch).
Feature Manual
99
1.1 General Features
•
It is possible to specify which outside (CO) lines are connected to the PBX ( [400] CO Line
Connection). This prevents extension users from trying to select or making calls using outside (CO)
lines that are not connected.
Programming Manual References
[PT Programming]
[206] Dialing Start Time
[400] CO Line Connection
[404] CO Line Group Number
[405-407] Flexible Outward Dialing—Day/Night/Lunch
[419] Automatic Designated Line Access
[PC Programming]
9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time
9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch
9.3.3 Detail [3-3]—Connection, CO Line Group, Automatic Line Access
Feature Manual References
1.1.61 Flexible Buttons
1.1.70 LED Indication
1.1.76 Line Preference—Outgoing
Operating Manual References
1.3.52 Line Access, Outside (CO) Line—SUMMARY
3.1.3 Flexible Button Assignment—S-CO, G-CO, or O-CO button
1.1.72 Line Access, Automatic
Description
An extension user can select an idle outside (CO) line automatically from the assigned outside (CO) lines
( [419] Automatic Designated Line Access) by dialing the Automatic Line Access number.
Line Access Using the Other-CO (O-CO) Button
To select an idle outside (CO) line from among the outside (CO) lines that are not assigned to S-CO or GCO buttons, the proprietary telephone (PT) user can press the O-CO button.
Conditions
•
•
•
100
If Idle Line Preference ( 1.1.76 Line Preference—Outgoing) is set on the extension through personal
programming, the user can access an idle line simply by going off-hook.
The PBX waits for a preprogrammed length of time ( [206] Dialing Start Time) after seizing an outside
(CO) line before dialing.
System programming determines the extension users that can make outside (CO) line calls in each
time service mode ( [405-407] Flexible Outward Dialing—Day/Night/Lunch).
Feature Manual
1.1 General Features
•
It is possible to specify which outside (CO) lines are connected to the PBX ( [400] CO Line
Connection). This prevents extension users from trying to select or making calls using outside (CO)
lines that are not connected.
Programming Manual References
[PT Programming]
[206] Dialing Start Time
[400] CO Line Connection
[405-407] Flexible Outward Dialing—Day/Night/Lunch
[419] Automatic Designated Line Access
[PC Programming]
9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time
9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch
9.3.3 Detail [3-3]—Connection, Automatic Line Access
Feature Manual References
1.1.61 Flexible Buttons
1.1.76 Line Preference—Outgoing
Operating Manual References
1.3.53 Line Access, Automatic
3.1.3 Flexible Button Assignment—S-CO, G-CO, or O-CO button
1.1.73 Line Access, Outside (CO) Line Group
Description
An extension user can select an idle outside (CO) line from the corresponding outside (CO) line group (
[404] CO Line Group Number) by dialing the Outside (CO) Line Group Access number and an outside (CO)
line group number, or by pressing a Group-CO (G-CO) button on a proprietary telephone (PT).
Conditions
•
•
•
•
Line Access, Direct Outside (CO) Line
If a PT user is on-hook when pressing an idle CO button, the PT automatically enables hands-free
operation mode. The user can dial without lifting the handset or pressing the SP-PHONE or MONITOR
button.
If Idle Line Preference ( 1.1.76 Line Preference—Outgoing) is set on the extension through personal
programming, the user can access an idle line simply by going off-hook.
The PBX waits for a preprogrammed length of time ( [206] Dialing Start Time) after seizing an outside
(CO) line before dialing.
Button Assignment
A flexible CO button can be customized as a G-CO. The same outside (CO) line group can be assigned
to more than one G-CO button on the same PT.
Feature Manual
101
1.1 General Features
•
•
System programming determines the extension users that can make outside (CO) line calls in each
time service mode ( [405-407] Flexible Outward Dialing—Day/Night/Lunch).
It is possible to specify which outside (CO) lines are connected to the PBX ( [400] CO Line
Connection). This prevents extension users from trying to select or making calls using outside (CO)
lines that are not connected.
Programming Manual References
[PT Programming]
[206] Dialing Start Time
[400] CO Line Connection
[404] CO Line Group Number
[405-407] Flexible Outward Dialing—Day/Night/Lunch
[PC Programming]
9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time
9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch
9.3.3 Detail [3-3]—Connection, CO Line Group
Feature Manual References
1.1.61 Flexible Buttons
1.1.76 Line Preference—Outgoing
1.1.89 Outside (CO) Line Group
Operating Manual References
1.3.54 Line Access, Outside (CO) Line Group
3.1.3 Flexible Button Assignment—G-CO button
1.1.74 Line Access, S-CO Line
Description
A proprietary telephone (PT) user can select the desired outside (CO) line directly by pressing the SingleCO (S-CO) button.
Conditions
•
•
•
•
102
Line Access, Direct Outside (CO) Line
If a PT user is on-hook when pressing an idle CO button, the PT automatically enables hands-free
operation mode. The user can dial without lifting the handset or pressing the SP-PHONE or MONITOR
button.
The PBX waits for a preprogrammed length of time ( [206] Dialing Start Time) after seizing an outside
(CO) line before dialing.
Button Assignment
A flexible CO button can be customized as an S-CO button.
System programming determines the extension users that can make outside (CO) line calls in each
time service mode ( [405-407] Flexible Outward Dialing—Day/Night/Lunch).
Feature Manual
1.1 General Features
•
It is possible to specify which outside (CO) lines are connected to the PBX ( [400] CO Line
Connection). This prevents extension users from trying to select or making calls using outside (CO)
lines that are not connected.
Programming Manual References
[PT Programming]
[206] Dialing Start Time
[400] CO Line Connection
[405-407] Flexible Outward Dialing—Day/Night/Lunch
[PC Programming]
9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time
9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch
9.3.3 Detail [3-3]—Connection
Feature Manual References
1.1.61 Flexible Buttons
Operating Manual References
1.3.55 Line Access, S-CO Line
3.1.3 Flexible Button Assignment—S-CO button
1.1.75 Line Preference—Incoming
Description
A proprietary telephone (PT) user can select the method used to answer incoming calls from the following
3 line preferences.
Each of these line preferences can be selected by each extension through personal programming (Line
Preference—Incoming).
Type
Description
No Line
A user can select a line by pressing the desired Outside (CO) Line Access
button to answer an incoming call after going off-hook.
Prime Line
A user can answer a call arriving at a flexible CO button (assigned as the
"Prime Line") simply by going off-hook.
Ringing Line (default)
A user can answer a call ringing at one's own telephone simply by going
off-hook.
Conditions
•
•
Ringing methods can be selected from among immediate, delayed, no ringing, or no incoming calls
(disable) through system programming ( [408-410] Flexible Ringing—Day/Night/Lunch, [411-413]
Delayed Ringing—Day/Night/Lunch).
A single line telephone (SLT) user can select "Ringing Line" mode only.
Feature Manual
103
1.1 General Features
•
•
•
A flexible CO button should be assigned as an Outside (CO) Line Access button (Single-CO [S-CO],
Group-CO [G-CO] or Other-CO [O-CO]) before selecting a line preference.
Setting a new line preference clears the previous line preference.
In "Prime Line" mode, if a PT user receives an incoming call on a line other than the "Prime Line", the
user must go off-hook and then press the corresponding flashing CO button to answer the call.
Programming Manual References
[PT Programming]
[408-410] Flexible Ringing—Day/Night/Lunch
[411-413] Delayed Ringing—Day/Night/Lunch
[PC Programming]
9.2.3 PT personal settings [2-3]—Line Preference—Incoming
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.61 Flexible Buttons
Operating Manual References
1.2.2 Receiving Calls
3.1.2 Personal Feature Assignment—Line Preference—Incoming
3.1.3 Flexible Button Assignment—S-CO, G-CO, or O-CO button
1.1.76 Line Preference—Outgoing
Description
Through personal programming, a proprietary telephone (PT) user can select the preferred method of
seizing a line (Line Preference—Outgoing) to be used each time the user goes off-hook.
Method
Description
Idle Line
When a user goes off-hook, an idle outside (CO) line is selected
automatically from among the assigned outside (CO) lines ( [419]
Automatic Designated Line Access).
No Line
When a user goes off-hook, no line is selected. In order to make a call,
the user must select the desired line manually.
Prime Line
When a user goes off-hook, the preset line is selected automatically.
Conditions
•
•
104
A flexible CO button should be assigned as an Outside (CO) Line Access button (Single-CO [S-CO],
Group-CO [G-CO], or Other-CO [O-CO]) before selecting a line preference.
Setting a new line preference clears the previous line preference.
Feature Manual
1.1 General Features
•
•
•
Line Preference Override
A user can override the preset line preference temporarily by pressing the desired Outside (CO) Line
Access button or INTERCOM button before going off-hook.
System programming determines the extension users that can make outside (CO) line calls in each
time service mode ( [405-407] Flexible Outward Dialing—Day/Night/Lunch).
It is possible to specify which outside (CO) lines are connected to the PBX ( [400] CO Line
Connection). This prevents extension users from trying to select or making calls using outside (CO)
lines that are not connected.
Programming Manual References
[PT Programming]
[400] CO Line Connection
[405-407] Flexible Outward Dialing—Day/Night/Lunch
[419] Automatic Designated Line Access
[PC Programming]
9.2.3 PT personal settings [2-3]—Line Preference—Outgoing
9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch
9.3.3 Detail [3-3]—Connection, Automatic Line Access
Feature Manual References
1.1.61 Flexible Buttons
Operating Manual References
1.2.1 Making Calls
3.1.2 Personal Feature Assignment—Line Preference—Outgoing
3.1.3 Flexible Button Assignment—S-CO, G-CO, or O-CO button
1.1.77 Live Call Screening (LCS) (Voice Mail APT Integration only)
Description
Similar to a conventional home answering machine, a proprietary telephone (PT) user can monitor his or
her own mailbox as a caller is leaving a message and, if desired, answer the call simply by pressing the Live
Call Screening (LCS) button.
PT users can choose one of 2 ways to perform LCS, through personal programming (Live Call Screening
[LCS] Mode Set):
Hands-free mode: The user can screen calls automatically through the built-in speaker.
Private mode: The user will hear an alert tone when a message is being recorded in his or her mailbox. To
screen calls, the user must press the MONITOR, SP-PHONE, or LCS button.
This feature is available when the PBX is connected to a Panasonic Voice Processing System (VPS) that
supports APT integration.
Feature Manual
105
1.1 General Features
Conditions
•
•
•
•
LCS/LCS Cancel Button
A flexible CO/DSS button can be customized as an LCS or LCS Cancel button.
To prevent the unauthorized screening of calls, a 3-digit password must be entered when activating LCS
for an extension. If the user forgets his or her password, it can be cleared by the operator or manager
(LCS Password Control).
If an extension user is screening a call and then goes off-hook to answer it, the VPS will either stop or
continue recording the message, according to system programming ( [620] LCS Recording Mode
Set).
If a call arrives while an extension user is having a conversation with another party and the extension
has Call Waiting activated, the user will hear a call waiting tone. The user can put the existing call on
hold before accessing LCS.
Programming Manual References
[PT Programming]
[620] LCS Recording Mode Set
[PC Programming]
9.2.1 Main [2-1]—LCS Recording Mode
9.2.2 Feature settings [2-2]—LCS Password
9.2.3 PT personal settings [2-3]—LCS Mode
Feature Manual References
1.1.61 Flexible Buttons
1.1.120 Voice Mail APT Integration
Operating Manual References
1.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only)
2.1.7 System Feature Assignment—LCS Password Control
3.1.2 Personal Feature Assignment—LCS Mode Set
3.1.3 Flexible Button Assignment—LCS or LCS Cancel button
1.1.78 Local Carrier-based Voice Mail Service
Description
The PBX supports voice mail service, which is an answering system offered by the telephone company, to
notify the called party of a message waiting. After subscription, the voice mail system can answer calls
automatically instead of the PBX when the line is busy or calls are not answered, and callers can leave their
messages in a mailbox provided by the telephone company.
The Message/Ringer Lamp lights red and the corresponding Single-CO (S-CO) button flashes red at
moderate speed when a message has been recorded and stored in the mailbox of the telephone company.
Going off-hook, pressing the red flashing S-CO button and then pressing the MESSAGE button allows a
proprietary telephone (PT) user to access the voice mail system and listen to the messages stored in the
mailbox.
This feature is available only for PTs.
106
Feature Manual
1.1 General Features
Conditions
•
•
•
•
•
•
Hardware Requirement: An optional Caller ID card.
The voice mail service access number can be up to 32 digits long, assigned for each outside (CO) line
through system programming ( [436] Local Carrier-based Voice Mail Access Dial). During this
programming, pressing the INTERCOM (SECRET) button before and after any confidential parts of the
number allows a PT user to prevent the display of all or part of a number ( 1.1.111 Secret Dialing).
System programming determines which extensions can access the voice mail service for each outside
(CO) line ( [437] Extension Access to Local Carrier-based Voice Mail). More than one outside (CO)
line can be assigned to one extension.
The PBX supports both the Stutter dial tone method and FSK method, which can be assigned for each
outside (CO) line through system programming ( [435] Local Carrier-based Voice Mail Signaling).
When "Stutter" is selected for an outside (CO) line and the user seizes the outside (CO) line, they will
hear a stutter dial tone if there is a message in their voice mailbox. Approximately 5 seconds after the
user hangs up one of the preprogrammed outside (CO) lines, or 3 minutes 46 seconds after the phone
stops ringing, the PBX automatically seizes the line and checks if a message has been recorded. If a
new message was recorded in the mailbox of the telephone company, the Message/Ringer Lamp lights
red and the corresponding S-CO button flashes red at moderate speed.
If the voice mail service uses a stutter dial tone and the recorded message is over 3 minutes long, in
some cases the Message/Ringer Lamp may not light and the corresponding S-CO button may not flash.
A contract with the telephone company may be required for local carrier-based voice mail service. For
more information, consult your telephone company.
Installation Manual References
2.3.5 3-Port Caller ID Card (KX-TA82493)
Programming Manual References
[PT Programming]
[435] Local Carrier-based Voice Mail Signaling
[436] Local Carrier-based Voice Mail Access Dial
[437] Extension Access to Local Carrier-based Voice Mail
[PC Programming]
9.3.4 Local Carrier-based VM [3-4]
Feature Manual References
1.1.111 Secret Dialing
Operating Manual References
1.3.57 Local Carrier-based Voice Mail Service
Feature Manual
107
1.1 General Features
1.1.79 Lockout
Description
If one party in a conversation goes on-hook, the call between both parties will be disconnected. A reorder
tone is sent to the off-hook party before the call is disconnected.
Conditions
•
•
Lockout applies to:
Intercom calls and outside (CO) line calls.
If an extension user does not dial anything within a certain period of time after the other party goes onhook, a reorder tone will be sent to the extension and then it will be disconnected from the speech path.
Operating Manual References
1.3.58 Lockout
1.1.80 Log-in/Log-out
Description
Members of an idle extension hunting group or Direct Inward System Access (DISA) ring group can join
(Log-in) or leave (Log-out) groups manually. Group members can log in at the beginning of a work shift when
they are ready to answer calls, and log out at the end of the work shift.
Conditions
•
•
•
The last member of a group cannot log out.
While logged out from a group, a member extension will not receive calls to that group via the DISA or
Idle Extension Hunting features.
Log-in/Log-out Button
A flexible CO button can be customized as a Log-in/Log-out button. It shows the current status as
follows:
Light Pattern
Status
Red on
Logged out
Off
Logged in
Programming Manual References
[PT Programming]
[100] Hunting Group Set
[600] Extension Group
[PC Programming]
9.2.2 Feature settings [2-2]—Log-in / Log-out
9.2.11 Extension Group [2-6]—Group No., Extension Hunting—Extension Hunting
108
Feature Manual
1.1 General Features
Feature Manual References
1.1.42 Direct Inward System Access (DISA) Ring
1.1.61 Flexible Buttons
1.1.67 Idle Extension Hunting
Operating Manual References
1.3.59 Log-in/Log-out
3.1.3 Flexible Button Assignment—Log-in/Log-out button
1.1.81 Memory Dialing
Description
An extension user can store frequently dialed numbers in the PBX. A stored number can be dialed by a
simple operation.
1. Features
Feature
Storage Method
Details in
One-touch Dialing
Personal Programming, System Programming
• 1.1.86 Onetouch Dialing
Redial, Last Number
The last or most recently dialed number is
automatically stored.
• 1.1.105 Redial,
Last Number
Redial, Saved Number
While in a conversation with an outside party or • 1.1.106 Redial,
while hearing a busy tone, the current telephone Saved Number
number can be manually stored and redialed
afterwards.
Personal Speed Dialing
Personal Programming with the Feature Number • 1.1.100
Personal Speed
Dialing
System Speed Dialing
System Programming
Hot Line
Personal Programming with the Feature Number • 1.1.66 Hot Line
Call Log, Incoming
Caller ID information is automatically stored.
• 1.1.113 System
Speed Dialing
• 1.1.18 Call Log,
Incoming
2. Valid Input
Displayed while
Entering
Input
Description
0–9/ /#
0–9/ /#
Store digits, , and # by pressing the
corresponding buttons.
PAUSE (Pause)
P
Store a dialing pause by pressing the PAUSE
button ( 1.1.98 Pause Insertion).
Feature Manual
109
1.1 General Features
Displayed while
Entering
Input
Description
FLASH/RECALL
(Hooking)*1
F
Store an EFA signal (EFA mode) by pressing the
FLASH/RECALL button at the beginning of the
number ( 1.1.56 External Feature Access
(EFA)).
INTERCOM (Secret)*1
[/]
Prevent all or part of a System Speed Dialing
number or One-touch Dialing number from being
displayed when a call is made, by pressing the
INTERCOM button at the beginning and at the
end of the number to be hidden ( 1.1.111
Secret Dialing). It is programmable whether the
hidden part will be shown on SMDR ( 1.1.112
Station Message Detail Recording (SMDR)).
CONF (Hyphen)*2
-
Store a hyphen by pressing the CONF button.
*1 Available only when in system/personal programming mode
*2 Available only when in system programming mode
[Example of Secret Dialing]
When storing the number "91234567890", to prevent the telephone number "1234567890" from being
displayed when making a call:
Enter 9
Notes
•
•
INTERCOM
1 2 3 4 5 6 7 8 9 0
INTERCOM .
The characters for secret code, "[" and "]" (entered by pressing the INTERCOM button), are
counted as one digit each.
It is not possible to hide the Outside (CO) Line Access number (9, or 81 through 88) by
pressing the INTERCOM button before dialing it.
Conditions
•
Outside (CO) Line Access by Memory Dialing (One-touch Dialing/System Speed Dialing)
A specific Outside (CO) Line Access number can be stored along with the telephone number in Memory
Dialing. However, if Memory Dialing is performed after selecting an outside (CO) line, the stored
Outside (CO) Line Access number is ignored and the telephone number is sent using the selected
outside (CO) line.
Feature Manual References
1.1.18 Call Log, Incoming
1.1.56 External Feature Access (EFA)
1.1.66 Hot Line
1.1.86 One-touch Dialing
1.1.98 Pause Insertion
1.1.100 Personal Speed Dialing
1.1.105 Redial, Last Number
1.1.106 Redial, Saved Number
110
Feature Manual
1.1 General Features
1.1.111 Secret Dialing
1.1.112 Station Message Detail Recording (SMDR)
1.1.113 System Speed Dialing
1.1.82 Message Waiting
Description
When an extension user calls another extension user who does not answer the call, he or she can leave a
message waiting indication. The MESSAGE button or Message/Ringer Lamp on the called extension user's
telephone will light, indicating that a call was missed, or a message recorded by the Voice Processing
System (VPS) or Built-in Voice Message (BV) feature is waiting. A MESSAGE button can be used to call the
caller back or listen to the message.
When a message is left for a proprietary telephone (PT), the MESSAGE button on it lights, or the Message/
Ringer Lamp turns red. Pressing the lit MESSAGE button while on-hook shows the caller's information as
shown below:
[Example]
105:Tom Smith
--- Extension no. and name of the person who left the message
Message buttons
This extension
Conditions
•
•
•
•
•
•
•
System programming determines the single line telephones (SLTs) that can receive the message
waiting notifications left by another extension ( [619] SLT Message Waiting).
If a user goes off-hook with an SLT that has messages waiting, a special dial tone (dial tone 3) will be
heard. The user can call a caller back or listen to the message by entering the Message Waiting Answer
feature number.
Both the calling extension and the called extension can cancel a notification after it has been left.
Message waiting indications are always left on the originally called extension. Message waiting
indications cannot be sent to an FWD destination ( 1.1.10 Call Forwarding (FWD)—SUMMARY) or
an idle extension hunting destination ( 1.1.67 Idle Extension Hunting).
A message waiting indication is automatically cleared when the called extension calls the caller back
and the call is answered.
Message Waiting Indication via Voice Mail APT Integration
If a voice message is left for the called extension, it can be heard by following the Voice Mail prompts
after pressing the lit MESSAGE button ( 1.1.120 Voice Mail APT Integration).
Message Waiting Indication via BV
If a voice message is left in the user's personal message area or the common message area, it can be
played back with the lit MESSAGE button by the user or the operator/manager respectively ( 1.1.8
Built-in Voice Message (BV)).
Feature Manual
111
1.1 General Features
•
It is possible to activate the Message/Ringer Lamp ( [968] KX-T7700 Series Incoming Lamp Control)
on the KX-T7700 series telephones for the following incoming calls:
– Incoming call from an outside (CO) line with Caller ID information
– Incoming call from another extension to a busy extension when the called extension has set Call
Waiting (Call Waiting Tone 1)
– Incoming doorphone call whose ring tone pattern is set to "S-Double" ( [706] Doorphone Ring
Tone Pattern) (except when using the Paralleled Telephone feature) when an optional doorphone
or doorbell/door chime is connected to the PBX
Programming Manual References
[PT Programming]
[619] SLT Message Waiting
[706] Doorphone Ring Tone Pattern
[968] KX-T7700 Series Incoming Lamp Control
[PC Programming]
9.1.11 Detail [1-10]—Proprietary Telephone—KX-T7700 Series Incoming Lamp Control
9.2.1 Main [2-1]—SLT MW
9.7.2 Others [7-2]—Doorphone Ring Tone Pattern—Door 1–4
Feature Manual References
1.1.8 Built-in Voice Message (BV)
1.1.10 Call Forwarding (FWD)—SUMMARY
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
1.1.67 Idle Extension Hunting
1.1.83 Message Waiting for Another Extension
1.1.120 Voice Mail APT Integration
1.1.121 Voice Mail Inband (DTMF) Integration
Operating Manual References
1.3.7 Built-in Voice Message (BV)
1.3.60 Message Waiting
1.3.88 Voice Mail Integration
3.1.3 Flexible Button Assignment—Message button
1.1.83 Message Waiting for Another Extension
Description
A proprietary telephone (PT) user can check messages left at another extension and call back the caller
simply by pressing the lit Message for another extension button. The user can also clear all messages left
at another extension. The Message for another extension button or Message/Ringer Lamp on his or her own
extension will light, indicating that a call was missed, or a message recorded by the Voice Processing
112
Feature Manual
1.1 General Features
System (VPS) or Built-in Voice Message (BV) feature is waiting. Pressing the lit Message for another
extension button while on-hook shows the caller's information as shown below:
[Example]
105:Tom Smith
--- Extension no. and name of the person who left the message
Message for another extension
buttons
Other extension*
* This button is useful when, for example, the manager checks messages left for another
extension.
Conditions
•
•
•
Message for another extension Button
A flexible CO/Direct Station Selection (DSS) button can be customized as a Message for another
extension button. This button can be used on a PT that is allowed through system programming (
[618] Message Waiting for Another Extension) to access messages left for another extension.
Message Waiting for Another Extension Lock
An extension user can lock or unlock message waiting indications to prevent others from viewing,
calling back or clearing message waiting indications left at his or her extension. The operator and
manager can override this lock to unlock it (Extension Lock—CANCEL ALL).
Even while this lock is on, the user can view, call back, or clear message waiting indications left at his
or her own extension.
It is possible to activate the Message/Ringer Lamp ( [968] KX-T7700 Series Incoming Lamp Control)
on the KX-T7700 series telephones for the following incoming calls:
– Incoming call from an outside (CO) line with Caller ID information
– Incoming call from another extension to a busy extension when the called extension has set Call
Waiting (Call Waiting Tone 1)
– Incoming doorphone call whose ring tone pattern is set to "S-Double" ( [706] Doorphone Ring
Tone Pattern) (except when using the Paralleled Telephone feature) when an optional doorphone
or doorbell/door chime is connected to the PBX
Programming Manual References
[PT Programming]
[618] Message Waiting for Another Extension
[706] Doorphone Ring Tone Pattern
[968] KX-T7700 Series Incoming Lamp Control
[PC Programming]
9.1.11 Detail [1-10]—Proprietary Telephone—KX-T7700 Series Incoming Lamp Control
9.2.1 Main [2-1]—MW for Another Extension
9.2.2 Feature settings [2-2]—MW for Another Ext. Lock
9.7.2 Others [7-2]—Doorphone Ring Tone Pattern—Door 1–4
Feature Manual
113
1.1 General Features
Feature Manual References
1.1.8 Built-in Voice Message (BV)
1.1.61 Flexible Buttons
1.1.82 Message Waiting
1.1.120 Voice Mail APT Integration
1.1.121 Voice Mail Inband (DTMF) Integration
Operating Manual References
1.3.61 Message Waiting for Another Extension
1.3.62 Message Waiting for Another Extension Lock
2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL
3.1.3 Flexible Button Assignment—Message for another extension button
1.1.84 Microphone Mute
Description
During a conversation, a proprietary telephone (PT) user can disable the built-in microphone to consult
privately with others in the room while listening to the other party on the phone through the built-in speaker.
When Microphone Mute is active, the user can hear the other party's voice, but the user's voice is muted.
Conditions
•
This feature is only available on PTs that have an AUTO ANS/MUTE button.
Operating Manual References
1.3.63 Microphone Mute
1.1.85 Music on Hold
Description
An outside party on hold will hear audio to inform the party that the call is still on hold.
The following types of audio are available:
a) External audio source
b) Tone
If "Tone" is selected, the following cyclic tone is sent to the held outside (CO) line.
1s
The external audio source can also be used for BGM (
114
Feature Manual
1.1.7 Background Music (BGM)).
1.1 General Features
Conditions
•
•
•
Hardware requirement: A user-supplied audio device, such as a CD player or radio for External audio
source.
The audio can be selected through system programming ( [111] Music on Hold).
Operations such as Call Hold ( 1.1.15 Call Hold, 1.1.16 Call Hold, Exclusive) and Call Transfer (
1.1.25 Call Transfer—To Extension, 1.1.26 Call Transfer—To Outside (CO) Line) activate Music on
Hold.
Installation Manual References
2.8.1 Connecting Peripherals
Programming Manual References
[PT Programming]
[111] Music on Hold
[PC Programming]
9.1.2 Main [1-2]—Music on Hold
Feature Manual References
1.1.7 Background Music (BGM)
1.1.15 Call Hold
1.1.16 Call Hold, Exclusive
1.1.25 Call Transfer—To Extension
1.1.26 Call Transfer—To Outside (CO) Line
1.1.86 One-touch Dialing
Description
A proprietary telephone (PT) user can make a call or access a feature with a one-touch operation. This is
possible by storing the number (up to 24 digits), such as an extension number, telephone number, account
code, or feature number, in a One-touch Dialing button.
Conditions
•
•
•
•
One-touch Dialing Button
A flexible CO/Direct Station Selection (DSS)/Programmable Feature (PF)/MESSAGE button can be
customized as a One-touch Dialing button.
A number consisting of 25 digits or more can be stored by dividing it and storing it in 2 One-touch Dialing
buttons. In this case, the Outside (CO) Line Access number should be stored in the first button.
Speed Dialing, One-touch Dialing, and manual dialing can be used in combination.
Personal Speed Dialing numbers (0 through 9) correspond to the numbers (F1 through F10) of the PF
buttons assigned as One-touch Dialing numbers.
Assigning a One-touch Dialing number to PF button "F1" will override Personal Speed Dialing number
"0", and vice versa.
Feature Manual
115
1.1 General Features
Feature Manual References
1.1.61 Flexible Buttons
Operating Manual References
1.3.64 One-touch Dialing
3.1.3 Flexible Button Assignment—One-touch Dialing button
1.1.87 Operator/Manager Features
Description
This PBX supports one operator and one manager. Any extension can be designated as the operator
through system programming ( [008] Operator Assignment). The operator is the destination of Operator
Call. The extension connected to extension jack 01 is the manager extension. An extension assigned as the
operator or manager extension is allowed to use certain features that most extensions cannot, as follows:
Feature
Manager
Programming
116
Description
Manager
Password*
Details in
[001] System
Speed Dialing
Number
Sets the System Speed
Dialing number.
Required
• 1.1.113 System
Speed Dialing
[011] System
Speed Dialing
Name
Sets the System Speed
Dialing name.
Required
• 1.1.113 System
Speed Dialing
[512] DISA
Security Code
Sets the DISA security
code.
Required
• 1.1.41 Direct
Inward System
Access (DISA)
[530] DISA
Security Code
Digits
Sets the number of digits for Required
the DISA security code.
• 1.1.41 Direct
Inward System
Access (DISA)
Extension
Password Set
Sets the extension
Required
password. This password is
used for the Walking COS
feature and the Remote
Extension Lock feature.
Each extension's password
should be unique.
–
Remote Extension Lock
Sets or cancels Extension
Lock on an extension
remotely.
Not required
• 1.1.107 Remote
Extension Lock
Time Service
Switches the time service
mode manually.
Not required
• 1.1.114 Time
Service
Timed Reminder, Remote (Wakeup Call)
Sets or cancels Timed
Not required
Reminder to any extension
remotely.
Feature Manual
• 1.1.116 Timed
Reminder,
Remote
1.1 General Features
Feature
Description
Manager
Password*
Details in
Call Log, Incoming in the Common Clears all Caller ID
Area—CLEAR ALL
information stored in the
common area.
Not required
• 1.1.18 Call Log,
Incoming
Call Log Display Lock, Incoming in Locks or unlocks the
the Common Area
Incoming Call Log for the
common area.
Not required
• 1.1.18 Call Log,
Incoming
• 1.1.55 Extension
Lock
The 301st Call Log, Incoming in the Selects how new calls are Not required
Common Area Treatment
treated when Incoming Call
Log for the common area is
full.
• 1.1.18 Call Log,
Incoming
Outgoing Message (OGM) for DISA Records and plays back
Not required
OGMs used by DISA and 3level Automated Attendant
(AA).
Erases OGMs used by
DISA.
• 1.1.88 Outgoing
Message (OGM)
for DISA
Date and Time Setting
Adjusts the current date
and time.
–
Extension Lock—CANCEL ALL
Cancels Extension Lock,
Not required
Call Log Display Lock,
Incoming in the Personal
Area, and Message Waiting
for Another Extension Lock
at all extensions.
• 1.1.18 Call Log,
Incoming
• 1.1.55 Extension
Lock
• 1.1.83 Message
Waiting for
Another
Extension
LCS Password Control
Clears the Live Call
Not required
Screening (LCS) password.
• 1.1.77 Live Call
Screening (LCS)
(Voice Mail APT
Integration only)
Common BV OGM
Records, plays back, and
Not required
erases a common BV OGM
in the common message
area that can be accessed
by either the operator or
manager.
• 1.1.8 Built-in
Voice Message
(BV)
Not required
* The system password may be entered instead of the extension password for the manager (manager
password).
Operator Call
An extension user can call the operator by entering the Operator Call number "0". If no operator is assigned,
the caller will hear a reorder tone.
Feature Manual
117
1.1 General Features
Programming Manual References
[PT Programming]
[001] System Speed Dialing Number
[008] Operator Assignment
[011] System Speed Dialing Name
[512] DISA Security Code
[530] DISA Security Code Digits
[PC Programming]
9.1.2 Main [1-2]—Operator
9.2.3 PT personal settings [2-3]—Extension Password
9.4 System Speed Dialing [4]
9.6.3 Settings [6-2]—Security—DISA Security Codes, Security—DISA Security Code Length
Feature Manual References
1.1.8 Built-in Voice Message (BV)
1.1.18 Call Log, Incoming
1.1.41 Direct Inward System Access (DISA)
1.1.55 Extension Lock
1.1.77 Live Call Screening (LCS) (Voice Mail APT Integration only)
1.1.83 Message Waiting for Another Extension
1.1.88 Outgoing Message (OGM) for DISA
1.1.107 Remote Extension Lock
1.1.113 System Speed Dialing
1.1.114 Time Service
1.1.116 Timed Reminder, Remote
Operating Manual References
1.3.65 Operator Call
2.1 Operator/Manager Service Features
1.1.88 Outgoing Message (OGM) for DISA
Description
An extension assigned as the operator or manager extension can record outgoing messages (OGMs) for
the following features:
Feature
Direct Inward System
Access (DISA)
Usage
When a call arrives on a DISA line, the caller will hear a DISA OGM.
3-level Automated Attendant When the DISA AA service is active, the caller will hear a DISA OGM. The
(AA)
DISA AA service supports up to 3 levels of DISA OGMs.
118
Feature Manual
1.1 General Features
Conditions
•
•
•
•
•
•
This feature functions differently from personal/common BV OGMs used by the BV feature ( 1.1.8
Built-in Voice Message (BV)).
To use this feature, "DISA" must be selected as the distribution method for the desired outside (CO) line
port ( [414-416] CO Line Mode—Day/Night/Lunch).
The operator or manager can record a maximum of 32 messages (8 messages for DISA and 24
messages for 3-level AA). When an optional message expansion card for DISA OGMs is added, up to
2 messages can be played simultaneously for callers, and the total recording time of the PBX is
increased from 3 to 6 minutes.
After recording messages, the operator or manager can also play them back for confirmation. In
addition, the operator or manager can erase messages for DISA.
When the operator or manager tries to record or play back a message, he or she will hear an alarm
tone if the message channel is in use.
Prerecorded messages will not be cleared by a system restart. To clear them, use system programming
( [599] Clear All OGMs of DISA).
Installation Manual References
2.3.7 Message Expansion Card for DISA OGMs (KX-TA82491)
Programming Manual References
[PT Programming]
[414-416] CO Line Mode—Day/Night/Lunch
[599] Clear All OGMs of DISA
[PC Programming]
8.5 DISA OGM Clear
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.8 Built-in Voice Message (BV)
1.1.41 Direct Inward System Access (DISA)
Operating Manual References
2.1.5 Outgoing Message (OGM) for DISA
1.1.89 Outside (CO) Line Group
Description
Outside (CO) lines can be grouped into 8 outside (CO) line groups based on properties such as carrier or
outside (CO) line type ( [404] CO Line Group Number).
Conditions
•
Each outside (CO) line can belong to only one outside (CO) line group.
Feature Manual
119
1.1 General Features
Programming Manual References
[PT Programming]
[404] CO Line Group Number
[PC Programming]
9.3.3 Detail [3-3]—CO Line Group
1.1.90 Outside (CO) Line Ringing Selection
Description
An extension user can select whether the telephone will ring or not when receiving call(s) from assigned or
all outside (CO) lines through personal programming.
Conditions
•
•
System programming determines which extension(s) will ring for incoming outside (CO) line calls in
each time service mode ( [408-410] Flexible Ringing—Day/Night/Lunch).
If an outside (CO) line call reaches a user's extension, but the extension is set to not ring, the CO button
will flash. The outside (CO) line call can be answered by pressing the flashing CO button.
Programming Manual References
[PT Programming]
[408-410] Flexible Ringing—Day/Night/Lunch
[PC Programming]
9.2.3 PT personal settings [2-3]—CO Line Ringing Selection—CO1–8
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
Operating Manual References
3.1.2 Personal Feature Assignment—Outside (CO) Line Ringing Selection
1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration
Description
When a call between 2 outside parties is established, the call duration is restricted by a timer ( [205] COto-CO Line Call Duration). Both parties will hear a warning tone 15 seconds before the timer expires. When
the timer expires, the call is disconnected.
Conditions
•
•
120
Lockout
If one party in a conversation goes on-hook, the call between both parties will be disconnected. A
reorder tone is sent to the off-hook party before the call is disconnected.
The Outside-to-Outside (CO-to-CO) Line Call Duration feature applies to the following calls:
Feature Manual
1.1 General Features
–
–
–
–
Calls forwarded by the FWD to Outside (CO) Line feature ( 1.1.14 Call Forwarding (FWD)—To
Outside (CO) Line)
Calls transferred by the Call Transfer to Outside (CO) Line feature ( 1.1.26 Call Transfer—To
Outside (CO) Line)
Calls using the DISA feature ( 1.1.41 Direct Inward System Access (DISA))
Calls using the Unattended Conference feature ( 1.1.34 Conference, Unattended)
Programming Manual References
[PT Programming]
[205] CO-to-CO Line Call Duration
[PC Programming]
9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit
Feature Manual References
1.1.14 Call Forwarding (FWD)—To Outside (CO) Line
1.1.26 Call Transfer—To Outside (CO) Line
1.1.34 Conference, Unattended
1.1.41 Direct Inward System Access (DISA)
1.1.92 Paging—SUMMARY
Description
An extension user can make a paging announcement to several people at once.
The announcement is heard through the built-in speakers of proprietary telephones (PTs) and/or an external
pager (loudspeaker), depending on the type of Paging that is performed as follows:
Type
Paging method
All Extensions
The page is heard through the built-in speakers of all PTs.
All Extensions & External
The page is heard through the built-in speakers of all PTs and an external
pager simultaneously.
External
The page is heard through an external pager.
Group
The page is heard through the built-in speakers of the PTs that belong to
a certain extension group ( [600] Extension Group).
The paged person can answer the page from a nearby telephone (Paging Answer). It is possible to page
with a call on hold in order to transfer the call (Paging and Transfer).
Paging Deny
It is possible for each extension to deny being paged.
Conditions
•
•
Only one person can use this feature at a time.
Extensions that cannot be paged are:
Feature Manual
121
1.1 General Features
–
–
–
Ringing or busy PTs
PTs in Paging Deny mode
PTs in DND mode ( 1.1.44 Do Not Disturb (DND))
Installation Manual References
2.8.1 Connecting Peripherals
Programming Manual References
[PT Programming]
[106] External Pager Access Tone
[600] Extension Group
[PC Programming]
9.1.11 Detail [1-10]—Extension—External Pager Access Tone
9.2.2 Feature settings [2-2]—Paging Deny
9.2.11 Extension Group [2-6]—Group No.
Feature Manual References
1.1.44 Do Not Disturb (DND)
Operating Manual References
1.3.66 Paging—SUMMARY
1.3.71 Paging and Transfer
1.3.72 Paging Answer
1.3.73 Paging Deny
1.1.93 Paging—All Extensions
Description
An extension user can make a paging announcement to all extensions. The paging announcement can be
heard through the built-in speakers of all proprietary telephones (PTs).
Operating Manual References
1.3.67 Paging—All Extensions
1.1.94 Paging—All Extensions & External
Description
An extension user can make a paging announcement to all extensions and over an external speaker. The
paging announcement can be heard through both the built-in speakers of all proprietary telephones (PTs)
and an external speaker.
122
Feature Manual
1.1 General Features
Conditions
•
•
Hardware Requirement: A user-supplied external pager.
A confirmation tone will be sent to the external pager before the paging announcement. It is possible
to eliminate the tone through system programming ( [106] External Pager Access Tone).
Installation Manual References
2.8.1 Connecting Peripherals
Programming Manual References
[PT Programming]
[106] External Pager Access Tone
[PC Programming]
9.1.11 Detail [1-10]—Extension—External Pager Access Tone
Operating Manual References
1.3.68 Paging—All Extensions & External
1.1.95 Paging—External
Description
An extension user can make a paging announcement through an external pager. The paging announcement
can be heard through an external pager.
Conditions
•
•
Hardware Requirement: A user-supplied external pager.
A confirmation tone will be sent to the external pager before the paging announcement. It is possible
to eliminate the tone through system programming ( [106] External Pager Access Tone).
Installation Manual References
2.8.1 Connecting Peripherals
Programming Manual References
[PT Programming]
[106] External Pager Access Tone
[PC Programming]
9.1.11 Detail [1-10]—Extension—External Pager Access Tone
Operating Manual References
1.3.69 Paging—External
Feature Manual
123
1.1 General Features
1.1.96 Paging—Group
Description
An extension user can make a paging announcement to a certain extension group. The paging
announcement can be heard through the built-in speakers of the proprietary telephones (PTs) that belong
to the certain extension group ( [600] Extension Group).
Programming Manual References
[PT Programming]
[600] Extension Group
[PC Programming]
9.2.11 Extension Group [2-6]—Group No.
Feature Manual References
1.1.53 Extension Group
Operating Manual References
1.3.70 Paging—Group
1.1.97 Paralleled Telephone
Description
Any proprietary telephone (PT) can be connected in parallel with a single line device, such as a single line
telephone (SLT), fax machine, or modem.
When parallel mode is used, the 2 telephones function as follows:
•
Both share one extension number.
•
Either telephone or device can make or answer calls.
Conditions
•
•
•
•
124
System programming determines the SLTs that can be connected in parallel with a PT ( [610]
Paralleled Telephone).
When the SLT is in operation, the display and LED (Light Emitting Diode) indicator on the paired PT will
function in the same way as when the PT is in operation.
The following features cannot be used with an SLT connected in parallel with a PT:
– Call Splitting
– Call Waiting Caller ID
– Conference
– Door Open while connected to the doorphone
– External Feature Access (EFA)
– Hot Line
An SLT connected in parallel with a PT will not ring if the PT is:
Feature Manual
1.1 General Features
•
•
•
– In Hands-free Answerback mode ( 1.1.62 Hands-free Answerback).
– In Voice-calling mode (Alternate Receiving—Ring/Voice) ( 1.1.69 Intercom Call).
An extension user cannot make a call from the SLT if the PT is:
– Playing background music (BGM)
– Receiving a paging announcement over the built-in speaker
– In programming mode
Both the PT and the SLT will ring for incoming calls (if the ringer is turned on).
If one telephone goes off-hook while the other telephone is having a call, a 3-party conference call will
be established. If one telephone goes on-hook, the other telephone will continue with the call.
Installation Manual References
2.5.2 Connecting Extensions in Parallel
Programming Manual References
[PT Programming]
[610] Paralleled Telephone
[PC Programming]
9.2.1 Main [2-1]—Paralleled Telephone
Feature Manual References
1.1.62 Hands-free Answerback
1.1.69 Intercom Call
Operating Manual References
1.3.74 Paralleled Telephone
1.1.98 Pause Insertion
Description
A dialing pause of a preprogrammed length can be inserted manually or automatically when dialing.
Manual Pause Insertion: A pause can be manually inserted by pressing the PAUSE button.
Automatic Pause Insertion: A pause will be automatically inserted after the user dials any one of the
following numbers:
a) Outside (CO) Line Access number
b) Automatic Pause Insertion code
c) Host PBX Access code ( 1.1.65 Host PBX Access Code (Access Code to the Telephone
Company from a Host PBX))
Conditions
•
The pause length is programmable for each outside (CO) line (
[417] Pause Time).
Feature Manual
125
1.1 General Features
•
•
When a dialed telephone number matches one of the Automatic Pause Insertion codes assigned
through system programming ( [311] Automatic Pause Insertion Code), a pause will be automatically
inserted after the code. This is particularly convenient if a second dial tone is sent from your telephone
company.
This feature functions for Speed Dialing, One-touch Dialing, Last Number Redial, Saved Number
Redial, Hot Line, and Call Forwarding—To Outside (CO) Line, as well as for normal calls.
Programming Manual References
[PT Programming]
[311] Automatic Pause Insertion Code
[403] Host PBX Access Code
[417] Pause Time
[PC Programming]
9.1.10 Automatic Pause Insertion Codes [1-9]
9.3.3 Detail [3-3]—Host PBX Access Codes, Pause Time
Feature Manual References
1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)
1.1.117 Toll Restriction (TRS)
1.1.99 PC Programming
Description
System programming settings can be accessed using a PC and the Panasonic KX-TA Maintenance Console
software as well as by using a proprietary telephone (PT) ( 1.1.103 PT Programming). System
programming and data upload/download can be performed either through on-site programming or remote
programming.
1. On-site Programming: Programming that is performed using an on-site PC connected directly to
the PBX.
2. Remote Programming: Programming that is performed using an off-site PC that connects to the
PBX via an outside (CO) line.
1. Connection Methods for On-site Programming
Method
126
Description
Required
Hardware
Serial Interface
(RS-232C port)
The PC is connected to the PBX via the Serial Interface (RS232C port) of the PBX.
—
USB
The PC is connected to the PBX via the USB port of the PBX.
—
Feature Manual
1.1 General Features
2. Connection Methods for Remote Programming
Method
Remote modem
Description
Required
Hardware
Call the PBX and have the call directed to the internal modem User-supplied
using one of the following methods:
modem
Direct Access: Using a modem, dial the telephone number to
connect to the internal modem. To use this feature, "MODEM"
must be selected as the distribution method for the desired
outside (CO) line port ( [414-416] CO Line Mode—Day/
Night/Lunch).
DISA: Using a telephone, dial the telephone number to reach
the DISA line ( 1.1.41 Direct Inward System Access (DISA)).
After hearing a DISA outgoing message (OGM), enter the
Remote Maintenance feature number to access the internal
modem. To use this feature, "DISA" must be selected as the
distribution method for the desired outside (CO) line port (
[414-416] CO Line Mode—Day/Night/Lunch).
Call Transfer: Using a telephone, call an extension user, such
as the operator, to request to be transferred to the internal
modem using the Remote Maintenance feature number (
1.1.25 Call Transfer—To Extension).
Conditions
•
•
•
•
•
•
Only one system programming session is permitted at a time. Access will be denied to a second party
who tries to perform system programming, including system programming via a PT.
System programming can be performed either in interactive or batch mode.
System Password
To access system programming in interactive mode, a valid password must be entered. The password
is set at the factory but can be changed through system programming ( [002] System Password).
A user can upload system programming data from a PC to the PBX or download it from the PBX to a
PC.
If communications between the PBX and PC fail before completing Firmware Upgrade or system
programming data upload from a PC to the PBX, the successfully transferred portion of the data can
still be used.
Firmware Upgrade can be performed only through on-site programming using Serial Interface (RS232C port) or USB.
Installation Manual References
3.2.1 Connection
3.2.3 Accessing PBX via Internal Modem
Programming Manual References
3.2 PC Programming
Feature Manual
127
1.1 General Features
[PT Programming]
[002] System Password
[414-416] CO Line Mode—Day/Night/Lunch
[PC Programming]
9.1.2 Main [1-2]—System Password
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.25 Call Transfer—To Extension
1.1.40 Direct In Line (DIL)
1.1.41 Direct Inward System Access (DISA)
1.1.103 PT Programming
1.1.100 Personal Speed Dialing
Description
An extension user can use short numbers to frequently dialed numbers that are stored in the extension's
Personal Speed Dialing.
Personal Speed Dialing is also known as Station Speed Dialing.
Conditions
•
•
•
•
Any number, such as a telephone number or feature number, can be stored in Personal Speed Dialing
(up to 24 digits).
This feature is not available on rotary single line telephones (SLTs).
Personal Speed Dialing numbers (0 through 9) correspond to the numbers (F1 through F10) of the
Programmable Feature (PF) buttons assigned as One-touch Dialing numbers.
Assigning a One-touch Dialing number to PF button "F1" will override Personal Speed Dialing number
"0", and vice versa.
An SLT user can check the stored number by exchanging the SLT with a PT. PF buttons (F1 through
F10) correspond to Personal Speed Dialing numbers (0 through 9). Press the desired PF button to
check the number.
Feature Manual References
1.1.86 One-touch Dialing
Operating Manual References
1.3.75 Personal Speed Dialing
128
Feature Manual
1.1 General Features
1.1.101 Power Failure Restart
Description
When the electricity is turned back on, the PBX restarts and automatically loads stored data.
Conditions
•
In the event of a power failure, PBX memory is protected by a factory-installed lithium battery. There is
no memory loss except the memories of Automatic Callback Busy ( 1.1.4 Automatic Callback Busy
(Camp-on)), Call Park ( 1.1.19 Call Park), and Redial ( 1.1.105 Redial, Last Number, 1.1.106
Redial, Saved Number).
Feature Manual References
1.1.4 Automatic Callback Busy (Camp-on)
1.1.19 Call Park
1.1.105 Redial, Last Number
1.1.106 Redial, Saved Number
1.1.102 Power Failure Transfer
Description
If the power supply to the PBX fails, specific single line telephones (SLTs) are automatically connected to
specific outside (CO) lines (Power Failure Connections). The PBX will switch from the current connections
to Power Failure Connections, and all existing conversations will be disconnected.
Only outside (CO) line calls handled by Power Failure Connections can be made during a power failure.
Conditions
•
•
•
During a power failure, each of the following outside (CO) lines will be connected to an assigned
extension.
Outside (CO) line 1: extension jack 01
Outside (CO) line 4: extension jack 09
Outside (CO) line 7: extension jack 17
Only outside (CO) line calls are possible during a power failure. All other features will not function.
We recommend connecting an SLT in parallel at extension jacks 01, 09, and 17, so that the SLT can be
used during a power failure.
Installation Manual References
2.9 Power Failure Connections
Feature Manual References
1.1.97 Paralleled Telephone
Feature Manual
129
1.1 General Features
Operating Manual References
1.3.76 Power Failure Transfer
1.1.103 PT Programming
Description
A proprietary telephone (PT) can be used to customize the settings of the PBX or of an extension, using the
following programming features:
Programming Type
Description
Example
Authorized
Programmer
Personal
Programming
Used by an extension user to
customize the extension's
settings.
One-touch Dialing,
Line Preference—
Outgoing, etc.
Extension user
System Programming
Used by an authorized party to
customize the PBX.
System Password,
Authorized
Extension Number, etc. administrator
Manager
Programming
Used by the manager to
System Speed Dialing Manager
customize 4 system
Number, Extension
programming settings of the PBX Password Set, etc.
and set a password to each
extension.
Conditions
•
•
•
•
•
•
•
The manager extension is the extension that is connected to the lowest-numbered jack (jack 01) of the
PBX and can therefore perform manager programming.
Only one system programming (including PC programming) or manager programming session is
permitted at a time. These 2 programming features cannot be performed simultaneously by 2 users.
During programming, the PT is considered to be busy and will not receive calls.
System Password
To access system programming, the administrator system password must be entered. The system
password is set at the factory but can be changed through system programming ( [002] System
Password). The administrator can program all system programming.
Manager Password
To set the manager password, it is necessary to use the system password to perform Extension
Password Set. Once set, the manager password can be used to access manager programming.
The manager can assign a password to each extension (extension password).
Personal Programming Data Reset
A PT user can simultaneously reset all settings made through personal programming (Line
Preference—Incoming/Outgoing, Call Waiting Tone Type Selection, etc.) to their default settings.
This feature also cancels pressing the AUTO ANS/MUTE button in the Hands-free Answerback feature
and the Room Monitor feature.
System Programming Data Reset
The PBX can return all or specific settings made through system programming to their default settings
based on the following parameters ( [999] System Data Clear):
a) All para: All data
b) System para: All data except for "CO para", "Extn. para", and "DSS para"
130
Feature Manual
1.1 General Features
c) CO para: The data assigned for each outside (CO) line
d) Extn. para: The data assigned for each extension
e) DSS para: The data assigned on the Direct Station Selection (DSS) buttons and Programmable
Feature (PF) buttons on the DSS Console
f)
Speed dial: The System Speed Dialing numbers and names in [001] System Speed Dialing
Number and [011] System Speed Dialing Name
Installation Manual References
2.10.1 Starting the Advanced Hybrid System
Programming Manual References
2 PT Programming
[PT Programming]
[001] System Speed Dialing Number
[002] System Password
[011] System Speed Dialing Name
[999] System Data Clear
[PC Programming]
8.4 System Data Clear
9.1.2 Main [1-2]—System Password
9.4.1 System Speed Dialing [4-1]
Feature Manual References
1.1.87 Operator/Manager Features
Operating Manual References
3.1 Personal Programming
3.2 System Programming (Manager Programming)
1.1.104 Pulse to Tone Conversion
Description
An extension user can temporarily switch from Pulse mode to DTMF mode in order to access special
services such as computer-accessed long-distance calling or voice mail services.
Conditions
•
•
This feature functions only on outside (CO) lines set to "Pulse" or "Call Block" mode ( [401] Dial
Mode).
It is programmable whether DTMF dialing is sent to the telephone company when an extension user
redials after changing from Pulse mode to DTMF mode by pressing the " #" key ( [119] Redialing
after Pulse to Tone Conversion).
Feature Manual
131
1.1 General Features
•
DTMF mode cannot be changed to Pulse mode.
Programming Manual References
[PT Programming]
[119] Redialing after Pulse to Tone Conversion
[401] Dial Mode
[PC Programming]
9.1.11 Detail [1-10]—CO—Redialing after Pulse to Tone Conversion
9.3.3 Detail [3-3]—Dial Mode
Feature Manual References
1.1.39 Dial Type Selection
Operating Manual References
1.3.77 Pulse to Tone Conversion
1.1.105 Redial, Last Number
Description
Every extension automatically saves the last external telephone number dialed, allowing the same number
to be easily redialed.
Conditions
•
•
Up to 64 digits plus the Outside (CO) Line Access number can be stored and redialed.
The stored telephone number is replaced whenever a new number is dialed.
Operating Manual References
1.3.78 Redial, Last Number
1.1.106 Redial, Saved Number
Description
A proprietary telephone (PT) user can save a telephone number while in a conversation with an outside
party or while hearing a busy tone, and then easily redial the number later. The saved number is kept until
a new number is stored.
Conditions
•
132
Up to 64 digits plus the Outside (CO) Line Access number can be stored and redialed.
Feature Manual
1.1 General Features
•
Save Button
A flexible CO button can be customized as a Save button.
Feature Manual References
1.1.61 Flexible Buttons
Operating Manual References
1.3.79 Redial, Saved Number
3.1.3 Flexible Button Assignment—Save button
1.1.107 Remote Extension Lock
Description
An extension assigned as the operator or manager extension can remotely lock or unlock an extension using
a Direct Station Selection (DSS) Console. This feature functions only if the operator or manager has set the
extension password. When the operator or manager locks an extension remotely, the extension's user
cannot unlock it. When a user locks an extension (Extension Lock) or locks the Incoming Call Log (including
associated voice messages) stored in his or her personal area (Call Log Display Lock, Incoming in the
Personal Area), the operator or manager extension can override the lock and unlock the extension.
This feature is also known as Remote Station Lock Control.
Conditions
•
•
•
•
TRS—Extension Lock Class
The class of service (COS) of extensions locked by the Extension Lock or Remote Extension Lock
feature can be assigned ( [312] TRS—Extension Lock Class) so that even a locked extension can
make outside (CO) line calls. The higher COS number will take precedence. If, for example, COS 3 is
assigned to an extension ( [601-603] TRS-COS—Day/Night/Lunch) and the COS of locked
extensions is assigned as "4", when the extension is locked, the PBX allows the extension user to make
outside (CO) line calls using COS 4.
Extension Lock—CANCEL ALL
The operator or manager can cancel this feature for all extensions simultaneously.
Extension Lock Button
A flexible DSS button on a DSS Console can be customized as an Extension Lock button.
This feature will not block Emergency Calls ( 1.1.49 Emergency Call).
Programming Manual References
[PT Programming]
[108] Flash/Recall Mode for a Locked Extension
[312] TRS—Extension Lock Class
[601-603] TRS-COS—Day/Night/Lunch
[PC Programming]
9.1.11 Detail [1-10]—Extension—Flash/Recall Mode for a Locked Extension
9.2.2 Feature settings [2-2]—Remote Extension Lock
9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
Feature Manual
133
1.1 General Features
9.5.4 Emergency Number & Others [5-4]—Extension Lock Class
Feature Manual References
1.1.18 Call Log, Incoming
1.1.49 Emergency Call
1.1.55 Extension Lock
1.1.61 Flexible Buttons
1.1.117 Toll Restriction (TRS)
Operating Manual References
2.1.6 Remote Extension Lock
2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL, Extension Password Set
3.1.3 Flexible Button Assignment—Extension Lock button
1.1.108 Ring Tone Pattern Selection
Description
A different ring tone pattern can be assigned to each incoming call type, such as intercom calls ( [115]
Extension Ring Tone Pattern), calls from each doorphone ( [706] Doorphone Ring Tone Pattern), and
calls from each outside (CO) line ( [423] CO Line Ring Tone Pattern).
Available ring tone patterns are as follows:
[Ring Tone Patterns]
1s
Single
Double
Triple
S-Double
(Doorphone only)
Conditions
•
134
The ring tone pattern for incoming calls (intercom calls and outside (CO) line calls) to a single line
telephone (SLT) can be fixed to "Single" or "Double" for each extension through system programming
( [629] SLT Fixed Bell Pattern). The length of the ring tone pattern depends on the preprogrammed
length of the bell-on signal ( [143] SLT Ring Bell-on Time), combined with the ratio between the bell
signals of the SLT ( [142] SLT Ring/Silence Ratio). Depending on the type of SLT being used, the
Feature Manual
1.1 General Features
SLT may not ring properly, if the ring tone pattern of the SLT is set differently from that used by the
telephone company.
Programming Manual References
[PT Programming]
[115] Extension Ring Tone Pattern
[142] SLT Ring/Silence Ratio
[143] SLT Ring Bell-on Time
[423] CO Line Ring Tone Pattern
[629] SLT Fixed Bell Pattern
[706] Doorphone Ring Tone Pattern
[PC Programming]
9.1.11 Detail [1-10]—Extension—Ring Tone Pattern
9.3.3 Detail [3-3]—Ring Tone Pattern
9.7.2 Others [7-2]—Doorphone Ring Tone Pattern—Door 1–4
9.9.2 SLT Caller ID [9-2]—SLT Ring—Ring / Silence Ratio, SLT Ring—Bell-on Time, Fixed Bell Pattern
Feature Manual References
1.1.90 Outside (CO) Line Ringing Selection
2.2.1 Tones/Ring Tones
1.1.109 Ringing, Delayed
Description
Each extension can be programmed for Delayed Ringing ( [411-413] Delayed Ringing—Day/Night/
Lunch), which allows extensions to be alerted to calls by flashing buttons only. Received calls can be
answered by pressing the flashing button even if the extension is not ringing.
Extn.
A
Extn.
B
Extn.
C
Immediately ring simultaneously.
Extn.
D
Delayed Ringing:
Rings after a
specified time delay.
Conditions
•
This feature does not apply to Direct Inward System Access (DISA) or Direct In Line (DIL) calls. If the
destination is a DISA ring group, the Ringing, Delayed feature will function.
Programming Manual References
[PT Programming]
[408-410] Flexible Ringing—Day/Night/Lunch
Feature Manual
135
1.1 General Features
[411-413] Delayed Ringing—Day/Night/Lunch
[PC Programming]
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
Feature Manual References
1.1.42 Direct Inward System Access (DISA) Ring
1.1.110 Room Monitor
Description
An extension user can monitor a room or a door through another proprietary telephone (PT) or a doorphone
without the destination party knowing.
Conditions
•
•
•
•
To monitor using this feature, an extension must have a PT with an AUTO ANS/MUTE button or a single
line telephone (SLT) with a MUTE button. To be monitored using this feature, an extension must have
a PT with an AUTO ANS/MUTE button.
System programming determines the extensions that can be monitored using this feature ( [612]
Room Monitor).
A doorphone access tone will be sent to a monitored doorphone before monitoring starts ( 1.1.48
Doorphone Call). If an extension user wants to monitor a doorphone without informing the other party,
it is possible to eliminate the tone through system programming ( [707] Doorphone Access Tone).
Access tones will not be sent to a monitored PT. Paging tones will also not be received by a monitored
PT.
Programming Manual References
[PT Programming]
[612] Room Monitor
[707] Doorphone Access Tone
[PC Programming]
9.2.1 Main [2-1]—Room Monitor
9.2.2 Feature settings [2-2]—Monitored PT set
9.7.2 Others [7-2]—Doorphone Access Tone—Door 1–4
Feature Manual References
1.1.48 Doorphone Call
Operating Manual References
1.3.38 Doorphone Call
1.3.80 Room Monitor
136
Feature Manual
1.1 General Features
1.1.111 Secret Dialing
Description
An extension user can prevent all or part of a System Speed Dialing number ( [001] System Speed Dialing
Number) or One-touch Dialing number from being displayed when a call is made, by pressing the
INTERCOM button at the beginning and at the end of the number to be hidden.
Conditions
•
•
•
The characters for secret code, "[" and "]" (entered by pressing the INTERCOM button), are counted as
one digit each.
It is not possible to hide the Outside (CO) Line Access number (9, or 81 through 88) by pressing the
INTERCOM button before dialing it.
It is programmable whether the hidden part will be shown on SMDR ( [803] Secret Number SMDR
Print Suppression).
Programming Manual References
[PT Programming]
[001] System Speed Dialing Number
[803] Secret Number SMDR Print Suppression
[PC Programming]
9.1.8 SMDR [1-7]—Selection for Printing—Secret Number
9.4.1 System Speed Dialing [4-1]—Line Access Number + Telephone Number
Feature Manual References
1.1.61 Flexible Buttons
1.1.86 One-touch Dialing
1.1.112 Station Message Detail Recording (SMDR)
1.1.113 System Speed Dialing
Operating Manual References
1.3.81 Secret Dialing
3.1.3 Flexible Button Assignment—One-touch Dialing button
1.1.112 Station Message Detail Recording (SMDR)
Description
Automatically logs detailed information for the PBX.
1. SMDR Output Port
The Serial Interface (RS-232C) port can be used to output Station Message Detail Recording (SMDR)
data to a PC, printer, etc.
Feature Manual
137
1.1 General Features
2. SMDR Output Data
Outside (CO) line call information (Incoming/outgoing) can be logged and sent to the SMDR output
port.
3. SMDR Format and Contents
Date
Time
Ext. CO
Dial number
Duration
Code
12/31/05 12:52PM 103
05 12345678901234567890123456789012
00:00'16"
....
12/31/05 12:53PM 103
02
> 2013570846
00:01'43"
....
....
....
<
incoming
12/31/05 *12:54PM 101 02
12/31/05 12:55PM 101B 02
<
incoming
< BV incoming
> 1234567890123456
> 2013570846
00:07'48"
00:00'43"
12/31/05 12:56PM 107B 03
< DIL incoming
> 0921234557
00:01'43"
....
00:00'06"
4536
12/31/05
1:04PM 103
06 092. . . 1438
12/31/05
1:04PM 102
05
< DISA incoming
> 2013570846
00:00'09"
.... 0
12/31/05
1:05PM 103
01
< DISA incoming
>
00:00'08"
.... 0
12/31/05
1:06PM 103
01 092123456789
00:00'08"
....
12/31/05
1:06PM C-05 02 0921234567
00:00'17"
.... 2
12/31/05
1:07PM 103
01 0921234567
00:11'00"
. . 13
12/31/05
2:15PM 103
01 0921234567
00:11'00"
.101
12/31/05
2:26PM 103
01 F/0927654321
00:03'00"
....
12/31/05
2:27PM 116
05 9=0924567123
00:13'55"
....
(1)
(2)
(3)
(4)
(5)
(6)
(7)
[Explanation]
The following table explains the types of data logged by SMDR. The section numbers below refer to the
field indicated by the numbers above.
Section Number
138
Feature Manual
Data
Description
(1)
Date
Shows the date (Month/Day/Year) of the call (
Time).
[000] Date &
(2)
Time
Shows the start time of a call as hour/minute/AM or PM. Also
shows the following code:
*: Transferred call ( 1.1.25 Call Transfer—To Extension)
1.1 General Features
Section Number
Data
Description
(3)
Ext. (Extension) Shows the number of the extension that was engaged in the
call.
Also shows the following codes:
xxxB: Call answered by the BV feature ( 1.1.8 Built-in Voice
Message (BV))
(xxx=Number of the extension to which the call was directed
before the BV feature answered)
Even if a caller does not leave a voice message, for example,
by going on-hook while hearing a personal/common BV
outgoing message (OGM), the information is logged.
C-xx: Outside-to-Outside (CO-to-CO) line call via the DISA
feature ( 1.1.41 Direct Inward System Access (DISA))
(xx=Outside (CO) line number that receives the DISA call)
(4)
CO
Shows the outside (CO) line number used for the call.
(5)
Dial Number
[Outside (CO) Line Call]
Outgoing Outside (CO) Line Call
Shows the dialed telephone number (max. 32 digits). Digits
shown are as follows:
0 through 9, , #, - (hyphen)
F/: Flash/recall signal ( 1.1.60 Flash/Recall)
=: Host PBX Access code marker ( 1.1.65 Host PBX Access
Code (Access Code to the Telephone Company from a Host
PBX)) The marker is displayed between the Host PBX Access
code and the dialed number when a Host PBX Access code is
entered.
. (dot): Secret Dialing ( 1.1.111 Secret Dialing)
Incoming Outside (CO) Line Call
Shows <incoming> + the caller's telephone number (max. 16
digits). A caller's telephone number is displayed only when an
optional Caller ID card is installed and "With CID" is selected
in [906] Caller ID SMDR Format. It is also possible to show a
caller's telephone number before the call is answered ( [907]
Caller ID SMDR Printout).
Also shows the following codes:
<DISA incoming> + the caller's telephone number (max. 16
digits): Incoming outside (CO) line call via the DISA feature
<BV incoming>: Incoming outside (CO) line call to the
common message area of the BV feature
<DIL incoming>: Incoming outside (CO) line call via the DIL
feature ( 1.1.40 Direct In Line (DIL))
(6)
Duration
Shows the duration of the outside (CO) line call in hours/
minutes/seconds.
Feature Manual
139
1.1 General Features
Section Number
(7)
Data
Description
Code
Shows the account code appended to the call ( 1.1.2
Account Code Entry), the account code index number (e.g.,
13), the number of the extension that used the Walking COS
feature (e.g., 101), or DISA security code status (e.g., 0).
0: A DISA incoming call without a DISA security code
1 to 4: A DISA incoming call with a DISA security code number
Actual DISA security codes are not printed by SMDR ( [512]
DISA Security Code).
The following data can be controlled through system programming to adjust whether (or how) they are
printed or displayed by SMDR.
[Programmable Items]
Item
Description
Incoming/Outgoing outside
(CO) line call
Controls whether incoming/outgoing outside (CO) line calls are
shown ( [802] Incoming/Outgoing Call Selection for Printing).
If "Toll" is selected for outgoing outside (CO) line calls, only calls that
are checked in [302-305] TRS—COS 2-5 Denied Code and are
allowed, are shown.
Caller's identification
Controls whether a caller's telephone number is shown ( [906]
Caller ID SMDR Format). When this is set to display telephone
numbers, even if the PBX receives a caller's name by the Caller ID
feature, only the telephone number is shown.
Secret Dialing
Controls whether secret dialing numbers stored in [001] System
Speed Dialing Number or stored in One-touch Dialing button are
shown by SMDR ( [803] Secret Number SMDR Print Suppression).
Account Code
Controls whether the account code stored in [310] Account Code or
just the index of the account code is shown ( [805] SMDR Account
Code). The index of the account code is shown when "Verify-All" or
"Verify-Toll" is selected in [605] Account Code Mode.
System programming items
Controls whether system programming items that have already been
assigned are shown based on the following parameters ( [804]
System Data Dump):
a) All para: All data
b) System para: All data except for "CO para", "Extn. para",
"DSS para" and "Speed dial"
c) CO para: The data assigned for each outside (CO) line
d) Extn. para: The data assigned for each extension
e) DSS para: The data assigned on the Direct Station
Selection (DSS) buttons and Programmable Feature (PF)
buttons on the DSS Console
f)
Speed dial: The System Speed Dialing numbers and
names in [001] System Speed Dialing Number and [011]
System Speed Dialing Name
g) Stop output: Not shown
140
Feature Manual
1.1 General Features
Conditions
•
•
•
Multilingual Display by SMDR
It is possible to select the display language used for SMDR through system programming ( [806]
SMDR Language).
The PBX waits for a preprogrammed length of time ( [204] Call Duration Counter Start) after the end
of seizing an outside (CO) line or dialing before starting the SMDR timer for outgoing outside (CO) line
calls. When the PBX has sent out all dialed digits to the telephone company and this timer expires, the
PBX begins measuring the duration of the call. A display proprietary telephone (PT) shows the elapsed
time of the call. The starting time and the total duration of the call are logged by SMDR.
SMDR Format
The following SMDR format parameters can be set through system programming ( [801] SMDR
Parameter) in order to match the paper size being used by the printer:
a) Page Length: determines the number of lines per page.
b) Skip Perforation: determines the number of lines to be skipped at the end of every page.
The page length should be at least 4 lines longer than the skip perforation length.
The title is placed on the first 3 lines of every page.
Skip
Perforation
Page
Length
(66 lines)
Machine
Perforation
•
Serial Interface (RS-232C) Parameters
The following communication parameters can be assigned for the Serial Interface (RS-232C port)
through system programming ( [800] SMDR RS-232C Parameter):
a) New Line (NL) Code: Select the code appropriate for the PC or printer. If the PC or printer
automatically feeds lines with carriage return, select "CR". If not, select "CR+LF".
b) Baud Rate: Baud rate indicates the transmission speed of data from the PBX to the PC or printer.
c) Word Length: Word length indicates how many bits compose each character.
d) Parity Bit: Parity bit indicates what type of parity is used to detect errors in the string of bits
composing a character. Make an appropriate selection depending on the requirements of the PC
or printer.
e) Stop Bit Length: Stop bit indicates the end of a bit string that composes a character. Select an
appropriate value depending on the requirements of the PC or printer.
Installation Manual References
2.8.1 Connecting Peripherals
Programming Manual References
[PT Programming]
[000] Date & Time
Feature Manual
141
1.1 General Features
[001] System Speed Dialing Number
[204] Call Duration Counter Start
[302-305] TRS—COS 2-5 Denied Code
[310] Account Code
[512] DISA Security Code
[605] Account Code Mode
[800] SMDR RS-232C Parameter
[801] SMDR Parameter
[802] Incoming/Outgoing Call Selection for Printing
[803] Secret Number SMDR Print Suppression
[804] System Data Dump
[805] SMDR Account Code
[806] SMDR Language
[906] Caller ID SMDR Format
[907] Caller ID SMDR Printout
[PC Programming]
9.1.1 Date & Time [1-1]
9.1.6 Account Codes [1-5]
9.1.7 Timers [1-6]—Call Duration—Call Duration Counter Start Time
9.1.8 SMDR [1-7]
9.2.1 Main [2-1]—Account Code Mode
9.4.1 System Speed Dialing [4-1]—Line Access Number + Telephone Number
9.5.2 Denied Codes [5-2]
9.6.3 Settings [6-2]—Security—DISA Security Codes
9.9.1 Main [9-1]—Caller ID SMDR Format, Caller ID SMDR Printout
Feature Manual References
1.1.2 Account Code Entry
1.1.8 Built-in Voice Message (BV)
1.1.25 Call Transfer—To Extension
1.1.40 Direct In Line (DIL)
1.1.41 Direct Inward System Access (DISA)
1.1.60 Flash/Recall
1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)
1.1.111 Secret Dialing
1.1.113 System Speed Dialing
Description
An extension user can use short numbers to frequently dialed numbers that are stored in the PBX.
142
Feature Manual
1.1 General Features
Conditions
•
•
•
•
•
•
Any number, such as a telephone number or feature number, can be stored in System Speed Dialing
(up to 32 digits).
This feature is not available on rotary single line telephones (SLTs).
TRS for System Speed Dialing ( [301] TRS—System Speed Dialing Class)
Calls made using System Speed Dialing are restricted depending on the class of service (COS) of
System Speed Dialing numbers and the COS assigned to each extension ( 1.1.117 Toll Restriction
(TRS)).
System Speed Dialing numbers ( [001] System Speed Dialing Number) and names ( [011] System
Speed Dialing Name) can be assigned through system programming. The assigned name will be
shown on the display of a proprietary telephone (PT) when an extension user makes calls using this
feature.
Caller's Name
If the dialed number matches a number stored in the System Speed Dialing table with an assigned
name, the assigned name will be shown on the display ( 1.1.30 Caller ID).
System Speed Dialing, One-touch Dialing, and manual dialing can be used in combination.
Programming Manual References
[PT Programming]
[001] System Speed Dialing Number
[011] System Speed Dialing Name
[301] TRS—System Speed Dialing Class
[PC Programming]
9.4 System Speed Dialing [4]
9.5.4 Emergency Number & Others [5-4]—System Speed Dialing Class
Feature Manual References
1.1.30 Caller ID
1.1.117 Toll Restriction (TRS)
Operating Manual References
1.3.82 System Speed Dialing
3.2.2 System Programming (Manager Programming)
1.1.114 Time Service
Description
Time service modes are used by many PBX features to determine how they will function during different
times of day. For example, incoming calls can be directed to sales staff during the day and to a Voice
Processing System (VPS) at night, extension users can be prohibited from making long-distance calls
during lunch time, etc.
There are 3 time service modes—day, night, and lunch. The start times of each time service mode and end
time of lunch mode are programmed for each day of the week in a Time Table.
Feature Manual
143
1.1 General Features
1. Time Service Switching Mode
The current time service mode can switch automatically to another time service mode at the time
assigned in the Time Table. It is possible, however, to switch time service modes manually.
Whether time service modes are normally switched manually or automatically is determined through
system programming ( [006] Time Service Switching Mode).
Switching Mode
Description
Automatic
Condition
The current time service mode will switch
automatically to another time service mode at
the time assigned in the Time Table, and can be
switched manually by pressing the Day, Night,
or Lunch button or by entering the Time Service
feature number.
The current time service
mode (day/night/lunch)
and the switching mode
(automatic/manual) can
be switched manually by
an extension assigned
as the operator or
The current time service mode will switch only
manager extension.
when the Day, Night, or Lunch button is pressed
or when the Time Service feature number is
entered.
Manual
2. Time Table
A Time Table has 3 modes—day, night, and lunch. A Time Table can be programmed to control when
each time service mode starts (and therefore, the previous time service mode ends), and can be
programmed separately for each day of the week.
[Programming Example: Time Table]
Time Schedule*
*
Day
Night
Lunch
Start Time
Start Time
Start Time
End Time
Sunday
Not Stored
Not Stored
Not Stored
Not Stored
Monday
09:00
17:00
12:00
13:00
Tuesday
09:00
17:00
12:00
13:00
(Cont.) :
:
:
:
:
:
:
:
:
:
[007] Time Service Start Time
[Visualization of Time Schedule]
Monday
00:00
Tuesday
03:00
06:00
09:00
12:00
15:00
18:00
21:00
00:00
Time Table
Night
Day
Lunch
Day
Lunch Day
Night
Night
Note that time service modes can be arranged as they are needed (for example, night mode can occur
in the morning and afternoon, if necessary) and not all time service modes need to be used in a time
144
Feature Manual
1.1 General Features
schedule. Also note that day mode or night mode resumes automatically when lunch mode ends.
3. Programming Items Using Time Service
The following programming items will be affected by the time service:
a)
b)
c)
d)
e)
f)
g)
h)
[405-407] Flexible Outward Dialing—Day/Night/Lunch
[408-410] Flexible Ringing—Day/Night/Lunch
[411-413] Delayed Ringing—Day/Night/Lunch
[414-416] CO Line Mode—Day/Night/Lunch
[438-440] DISA IRNA to BV—Day/Night/Lunch
[601-603] TRS-COS—Day/Night/Lunch
[700-702] Doorphone Ringing—Day/Night/Lunch
[703-705] Door Opener—Day/Night/Lunch
4. Day/Night/Lunch Button
A flexible Direct Station Selection (DSS) button can customized as a Day, Night, or Lunch button by the
operator or manager.
These buttons can be used to switch the current time service mode.
Each button shows the current status as follows:
Light Pattern
Status
Off
Day/Night/Lunch off
Red on
Day/Night/Lunch on
Note
Extension users can press the "#" key on their proprietary telephones (PTs) to display the current
time service mode.
Conditions
•
The start times of each time service mode and end time of lunch mode can be specified through system
programming ( [007] Time Service Start Time).
Programming Manual References
[PT Programming]
[006] Time Service Switching Mode
[007] Time Service Start Time
[405-407] Flexible Outward Dialing—Day/Night/Lunch
[408-410] Flexible Ringing—Day/Night/Lunch
[411-413] Delayed Ringing—Day/Night/Lunch
[414-416] CO Line Mode—Day/Night/Lunch
[438-440] DISA IRNA to BV—Day/Night/Lunch
[601-603] TRS-COS—Day/Night/Lunch
[700-702] Doorphone Ringing—Day/Night/Lunch
[703-705] Door Opener—Day/Night/Lunch
Feature Manual
145
1.1 General Features
[PC Programming]
9.1.4 Time Service [1-4]
9.1.5 Time Service [1-4] Time Setting
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch, Outgoing Call—Day,
Night, Lunch
9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
9.7.1 Ringing & Door Opener [7-1]—Doorphone 1–4—Day, Night, Lunch, Door Opener 1–4—Day, Night,
Lunch
9.8.2 Others [8-2]—DISA IRNA to BV—Day, Night, Lunch
Feature Manual References
1.1.61 Flexible Buttons
Operating Manual References
1.3.83 Time Service
2.1.9 Time Service
3.1.3 Flexible Button Assignment—Day, Night, or Lunch button
1.1.115 Timed Reminder
Description
Each extension user can set an alarm to be used as a wake-up call or reminder. This feature can be
programmed to activate daily or one time only. If the user goes off-hook during the alarm, a special dial tone
(dial tone 3) will be heard.
Conditions
•
•
•
Be sure that the PBX clock is set to the correct time.
Setting a new alarm time clears the previous alarm time.
There is no limit for the number of the extensions that can set Timed Reminder at the same time.
Programming Manual References
[PT Programming]
[000] Date & Time
[PC Programming]
9.1.1 Date & Time [1-1]
9.2.2 Feature settings [2-2]—Timed Reminder
Feature Manual References
1.1.116 Timed Reminder, Remote
146
Feature Manual
1.1 General Features
Operating Manual References
1.3.84 Timed Reminder
1.1.116 Timed Reminder, Remote
Description
An extension assigned as the operator or manager extension can remotely set, cancel, and confirm the
timed reminder of the desired extension. This feature is useful, for example, for a small hotel or motel to set
a wake-up call for an extension in a guest room, or for a parent to set a wake-up call for an extension in a
child's room.
Conditions
•
•
•
Be sure that the PBX clock is set to the correct time.
Setting a new alarm time clears the previous alarm time.
There is no limit for the number of the extensions that can set Timed Reminder at the same time.
Programming Manual References
[PT Programming]
[000] Date & Time
[PC Programming]
9.1.1 Date & Time [1-1]
9.2.2 Feature settings [2-2]—Timed Reminder
Feature Manual References
1.1.115 Timed Reminder
Operating Manual References
2.1.10 Timed Reminder, Remote (Wake-up Call)
1.1.117 Toll Restriction (TRS)
Description
Toll Restriction (TRS) can prohibit certain extension users from making unauthorized outside (CO) line calls.
Every extension is assigned to one of 5 classes of service (COSs) for each time service mode ( [601-603]
TRS-COS—Day/Night/Lunch); COS 1 grants the highest level of authorization, allowing all outside (CO) line
calls to be made, and COS 5 grants the lowest level of authorization. COSs 2 through 5 are used to restrict
calls with a combination of preprogrammed Denied and Exception Code Tables, explained below.
Denied Code Tables ( [302-305] TRS—COS 2-5 Denied Code)
Denied Code Tables are preprogrammed lists containing the telephone numbers that are restricted. All
outgoing outside (CO) line calls made by COS 2 through 5 users are compared to the applicable Denied
Feature Manual
147
1.1 General Features
Code Table(s), and when the leading number of a dialed telephone number (not including the Outside (CO)
Line Access number) matches an entry found in an applicable table, the call is denied.
Up to a total of 80 denied codes, each consisting of up to 11 digits, can be stored.
Exception Code Tables ( [306] TRS—Exception Code)
Exception Code Tables are preprogrammed lists of leading digits or complete telephone numbers that are
checked against every dialed number prohibited by a Denied Code Table. When a dialed number is
prohibited by a Denied Code Table, it is compared to the applicable Exception Code Table(s). If the dialed
number matches an entry found in an applicable Exception Code Table, the call is permitted.
Up to 80 exception codes, each consisting of up to 11 digits, can be stored. The available number of codes
depends on the COS assigned to each extension.
Applicable tables by COS
The Denied Code Tables and Exception Code Tables that apply to each COS are listed below.
COS No.
Denied Code Tables
Exception Code Tables
No restriction.
(Not Programmable)
No restriction.
(Not Programmable)
20 denied codes programmed in [302].
(Table for Class 2)
80 exception codes (code numbers 01–80)
programmed in [306].
(Tables for Classes 2 through 5)
3
40 denied codes programmed in [302] and
[303].
(Tables for Classes 2 and 3)
60 exceptions codes (code numbers 01–60)
programmed in [306].
(Tables for Classes 3 through 5 )
4
60 denied codes programmed in [302]
through [304].
(Tables for Classes 2 through 4)
40 exception codes (code numbers 01–40)
programmed in [306].
(Tables for Classes 4 and 5)
5
80 denied codes programmed in [302]
through [305].
(Tables for Classes 2 through 5)
20 exception codes (code numbers 01–20)
programmed in [306].
(Table for Class 5)
1
2
COS 1
All outside (CO) line calls permitted.
COS 2
Class 2 restriction
Class 2 – 5 exceptions
COS 3
Class 2 – 3 restrictions
Class 3 – 5 exceptions
COS 4
Class 2 – 4 restrictions
Class 4 – 5 exceptions
COS 5
Class 2 – 5 restrictions
Class 5 exception
Calls are restricted
Calls are permitted
TRS for System Speed Dialing ( [301] TRS—System Speed Dialing Class)
Calls made using System Speed Dialing are restricted depending on the COS of System Speed Dialing
numbers and the COS assigned to each extension. If, for example, the COS of System Speed Dialing
numbers is assigned as "2", the PBX will allow System Speed Dialing calls for the extensions with COSs 1
and 2, but not allow System Speed Dialing calls for the extensions with COSs 3, 4, and 5 according to TRS
as follows:
148
Feature Manual
1.1 General Features
System Speed Dialing Class
COS No.
1
2
3
4
5
1
2
3
4
5
Permitted
[Flowchart]
An extension user tries to make
an outside (CO) line call.
Was the number dialed using
System Speed Dialing?
Yes
No
Yes
Is the COS number higher
than the System Speed
Dialing Class?
No or Equal
What is the COS number?
COS 1
COSs 2–5
Is the dialed number found in an
applicable Denied Code Table?
No
Yes
Is the dialed number found in an
applicable Exception Code Table?
Yes
No
The call is denied.
The user hears a reorder tone.
The call is permitted.
Feature Manual
149
1.1 General Features
Conditions
WARNING
The software contained in the TRS feature to allow user access to the network must be upgraded to
recognize newly established network area codes and exchange codes as they are placed into
service.
Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they
are established will restrict the customer and users of the PBX from gaining access to the network
and to these codes.
KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.
•
•
•
TRS—Extension Lock Class
The COS of extensions locked by the Extension Lock or Remote Extension Lock feature ( 1.1.55
Extension Lock, 1.1.107 Remote Extension Lock) can be assigned ( [312] TRS—Extension Lock
Class) so that even a locked extension can make outside (CO) line calls. The higher COS number will
take precedence. If, for example, COS 3 is assigned to an extension ( [601-603] TRS-COS—Day/
Night/Lunch) and the COS of locked extensions is assigned as "4", when the extension is locked, the
PBX allows the extension user to make outside (CO) line calls using COS 4.
Emergency numbers, such as the police or fire services, should be stored ( [309] Emergency
Number) so that they are not barred by TRS.
Host PBX Access Code/Carrier Exception Code
TRS checks can be carried out on telephone numbers dialed using a Host PBX Access code ( 1.1.65
Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) or Carrier
Exception code.
Access Code is stored in the PBX
Access Code Type
Access Code is dialed
Access Code is not
stored in the PBX
Host PBX Access
Code*1
TRS ignores the code
and checks the
remaining digits.
Number dialed is not an TRS checks the entire
outside (CO) line call, so number.
TRS does not check the
number.
Carrier Exception
Code*2
TRS ignores the code
and checks the
remaining digits.
TRS checks the entire
number.
*1
*2
150
Access Code is not
dialed
TRS checks the entire
number.
[403] Host PBX Access Code
[300] Carrier Exception Code
•
The inter-digit timer ( [208] Inter-digit Time) applies until the TRS check is completed. When the timer
expires, the outgoing outside (CO) line call is disconnected while dialing, if enabled through system
programming ( [211] No Dial Disconnection). For a single line telephone (SLT), an outgoing outside
(CO) line call will be released from the DTMF (Dual Tone Multi-Frequency) receiver when the inter-digit
timer expires.
•
The PBX can also be programmed to perform a TRS check for numbers that contain nondigits ( or #)
( [125] TRS Check for * and #). If TRS check is disabled, the PBX ignores any nondigits that are
dialed when checking, which is useful in preventing some unauthorized calls.
Feature Manual
1.1 General Features
Programming Manual References
[PT Programming]
[125] TRS Check for * and #
[208] Inter-digit Time
[211] No Dial Disconnection
[300] Carrier Exception Code
[301] TRS—System Speed Dialing Class
[302-305] TRS—COS 2-5 Denied Code
[306] TRS—Exception Code
[309] Emergency Number
[312] TRS—Extension Lock Class
[403] Host PBX Access Code
[601-603] TRS-COS—Day/Night/Lunch
[PC Programming]
9.1.7 Timers [1-6]—CO Dialing—No Dial Disconnection, CO Dialing—Inter-digit Time
9.1.9 Carrier Exception Codes [1-8]
9.3.3 Detail [3-3]—Host PBX Access Codes
9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
9.5.2 Denied Codes [5-2]
9.5.3 Exception Codes [5-3]
9.5.4 Emergency Number & Others [5-4]—Emergency Number, System Speed Dialing Class, Extension
Lock Class, TRS Check for dial "*#"
Feature Manual References
1.1.32 Class of Service (COS)
1.1.55 Extension Lock
1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)
1.1.107 Remote Extension Lock
1.1.113 System Speed Dialing
1.1.118 Toll Restriction (TRS) Override by Account Code
1.1.122 Walking COS
Operating Manual References
1.3.85 Toll Restriction (TRS)
1.1.118 Toll Restriction (TRS) Override by Account Code
Description
An extension user can override TRS temporarily to make a toll call from a toll-restricted telephone (
1.1.117 Toll Restriction (TRS)). The extension user can carry out this feature by entering the appropriate
account code before dialing the telephone number ( [310] Account Code).
Feature Manual
151
1.1 General Features
[Flowchart]
TRS Override by Account
Code is attempted.
Option/
Forced
Verify–All
What is the account code mode?
Verify–Toll
Does the entered
account code match an extension
password?
Yes
Does the entered
account code match a stored
account code?
Yes
No
No
No
Does the entered
account code match a stored
account code?
Yes
Yes
Is the COS number "1"?
No
The call is established
with COS 2.
The call is established with
the COS number of the
corresponding extension.
The call is denied.
The user hears a reorder tone.
The COS number
remains the same as that
of the extension being used.
Conditions
•
•
•
152
This feature functions only for extensions whose:
– Account code mode is set to "Verify-Toll" ( [605] Account Code Mode).
– Class of service (COS) number is set to 3 through 5.
If the extension user does not enter an account code or enters an invalid account code, an ordinary
TRS check is performed.
System programming determines whether SMDR ( 1.1.112 Station Message Detail Recording
(SMDR)) logs the 4-digit account code or the 2-digit index of the account code when an extension user
makes a call using this feature ( [805] SMDR Account Code).
Feature Manual
1.1 General Features
•
It is also possible to override TRS at another extension using the Walking COS feature (
Walking COS).
1.1.122
Programming Manual References
[PT Programming]
[310] Account Code
[605] Account Code Mode
[805] SMDR Account Code
[PC Programming]
9.1.6 Account Codes [1-5]
9.1.8 SMDR [1-7]—Selection for Printing—Account Code
9.2.1 Main [2-1]—Account Code Mode
Feature Manual References
1.1.2 Account Code Entry
1.1.112 Station Message Detail Recording (SMDR)
1.1.117 Toll Restriction (TRS)
1.1.122 Walking COS
Operating Manual References
1.3.86 Toll Restriction (TRS) Override by Account Code
2.1.7 System Feature Assignment—Extension Password Set
1.1.119 Two-way Recording into the VPS (Voice Mail APT
Integration only)
Description
Proprietary telephone (PT) users can record their own telephone conversations. These recordings can be
stored in the PT user's own mailbox (2-way Record) or in another user's mailbox (2-way Transfer),
depending on which button the user presses to begin recording.
This feature is available when the PBX is connected to a Panasonic Voice Processing System (VPS) that
supports APT integration.
Note
You should inform the other party that the conversation will be recorded before beginning to record any
telephone conversation.
Conditions
•
•
2-way Record/2-way Transfer Button
A flexible CO/DSS button can be customized as a 2-way Record or 2-way Transfer button.
If all ports of the VPS are busy when a user tries to record a conversation:
– The user hears an alarm tone when pressing the 2-way Record button.
Feature Manual
153
1.1 General Features
–
The user hears an alarm tone after pressing the 2-way Transfer button followed by an extension
number.
Feature Manual References
1.1.61 Flexible Buttons
1.1.120 Voice Mail APT Integration
Operating Manual References
1.3.87 Two-way Recording in the VPS (Voice Mail APT Integration only)
3.1.3 Flexible Button Assignment—2-way Record or 2-way Transfer button
1.1.120 Voice Mail APT Integration
Description
A Panasonic Voice Processing System (VPS) that supports APT Integration can provide many features and
conveniences that are unachievable using traditional voice mail systems that rely on Inband (DTMF)
Integration.
Many of these features are explained below. For more information, refer to the Installation Manual supplied
with the Panasonic VPS.
1. Automatic Configuration—Quick Setup (or DIP switch initialization without a PC)
The PBX shares information with the VPS during setup that allows the VPS to automatically create the
appropriate mailboxes for all extension numbers.
The following settings to enable APT Integration must be programmed through system programming to
match the settings of the VPS.
When 2 VPSs are connected to the PBX, note that each extension can have only one mailbox, but when
the VPSs have executed Automatic Configuration, an extension has a mailbox in both VPSs. Therefore,
an extension user must delete a mailbox in either VPS so that there are no duplicates.
Extension
group 7
VPS
7
Port 1
8
Port 2
PBX
VPS
15
Port 1
16
Port 2
Extension
group 8
This example uses a Panasonic KX-TVS50 series VPS/KX-TVA50 series VPS, which can be connected
with 4-conductor wire to 4 extension jacks of the PBX.
154
Feature Manual
1.1 General Features
[Programming Example: Voice Mail Table]
*1
*2
APT Integration
VM 1 APT Port*1
VM 2 APT Port*2
Enable
Port 7 & 8
Port 15 & 16
[130] VM 1 APT Port
[131] VM 2 APT Port
In this example:
When "Port 7 & 8" is selected for VPS1, extension jacks 07 and 08 are placed in extension group 7
automatically ( [600] Extension Group). Likewise, when "Port 15 & 16" is selected for VPS2,
extension jacks 15 and 16 are placed in extension group 8 automatically. Each extension group can be
connected to only one VPS. Also the idle extension hunting type is set as "Circular Hunting" ( [101]
Hunting Type), and the Voice Mail (VM) Hunting Chain and Automated Attendant (AA) Hunting Chain
are automatically enabled in each of these 2 extension groups ( [100] Hunting Group Set).
Note
When "Disable" is selected, the other settings above are reset to their default values.
2. AA Service
Allows the VPS to answer calls and direct callers to dial a number in order to connect themselves to the
desired party (e.g., "Enter the extension number of the desired party.").
It is possible to access VM service from AA service to, for example, record messages.
3. VM Service
Allows callers to leave voice messages for specific parties, such as an extension user. Extension users
can then listen to the messages left in their mailboxes at their convenience.
AA Service
A VPS can be used for the AA service as well as the VM service. When a call is directed to a port of the
VPS that is in AA service mode, the caller will hear an outgoing message (OGM). After or while listening to
the OGM, the caller may dial an extension number as directed (e.g., "Enter the extension number of the
desired party.").
1. AA to Extension
AA receives and answers outside (CO) line calls and offers services such as transferring to an
extension or mailbox using DTMF signaling from the calling party.
Outside (CO) Line Call
DIL
PBX
VPS
Extension
Transfer
Busy/No Answer
(Record message)
AA 1
AA 2
AA Hunting Chain
Feature Manual
155
1.1 General Features
2. Extension Backup
If the VPS is assigned to ring with other extensions, for example the operator, for the same outside (CO)
line, the VPS can be used as a backup for the operator when the operator cannot answer an incoming
outside (CO) line call.
In order to use this feature, Delayed Ringing must be set for the VPS ( [411-413] Delayed Ringing—
Day/Night/Lunch).
Outside (CO) Line Call
Normal
PBX
Extension
(e.g., Operator)
Immediately
VPS
AA 1
10 s delay
AA 2
15 s delay
3. Status Notification to the VPS
When a call is redirected to the VPS, the PBX sends the status of the called extension to the VPS. This
allows the VPS to appropriately handle the call, playing the appropriate OGM for the caller. For
example, if the called extension is in Do Not Disturb (DND) mode, the OGM (e.g., "I am unable to
answer your call right now, but I will get back to you shortly.") can be played.
VM Service
1. Accessing a Mailbox
The PBX sends special messages to the VPS to indicate which mailbox should be accessed (Followon ID).
2. FWD to a Mailbox of the VPS
An extension user can set his or her calls to be forwarded to the VPS ( 1.1.10 Call Forwarding
(FWD)—SUMMARY). When a call is received at the extension, the PBX sends the extension's mailbox
number to the VPS, and the VPS answers the call with the appropriate OGM (e.g., "Hi, I'm out of the
office today...").
Outside (CO) Line Call
DIL, DISA
PBX
Intercom Call
(by Extension,
Operator, etc.)
VPS
Extension
156
Feature Manual
FWD
Port 1
Port 2
VM Hunting
Chain
1.1 General Features
3. Intercept Routing to a Mailbox of the VPS
Outside (CO) line calls via DISA ( 1.1.41 Direct Inward System Access (DISA)) can be programmed
to be automatically redirected to an extension user's mailbox when the extension user does not or
cannot answer them ( 1.1.68 Intercept Routing). The VPS can answer the call with an OGM (e.g., "I
can't take your call now...") and callers can leave messages in the mailbox. In order to use this feature,
a voice mail extension number must be assigned as the intercept destination for the original destination
extension that received the call ( [414-416] CO Line Mode—Day/Night/Lunch, [408-410] Flexible
Ringing—Day/Night/Lunch, [411-413] Delayed Ringing—Day/Night/Lunch), and "Intercept" must be
selected through system programming ( [507] DISA Intercept Mode).
Outside (CO) Line Call
DISA
PBX
VPS
Extension
Intercept
Immediately
5 s delay
Port 1
Port 2
4. Transferring to a Mailbox of the VPS
Extension users can transfer calls to a mailbox, after which callers can leave a message for the desired
party. While answering a call, the extension user simply presses the VM Transfer button and enters the
extension number of the party the caller wishes to leave a message for. The VPS will answer the
transferred call and record a message into the appropriate mailbox.
VM Transfer Button
In order to use this feature, the extension user must use a flexible CO/Direct Station Selection (DSS)
button customized as a VM Transfer button. A voice mail extension number must be assigned to the
button when creating it.
5. Listening to Recorded Messages
After the VPS records a message, it will light the appropriate lamp or button on the extension for which
the message was intended, to indicate that there is a new message ( 1.1.82 Message Waiting). The
proprietary telephone (PT) user can play the message back simply by pressing the MESSAGE button
used for mailbox access; he or she does not need to enter a mailbox number. A single line telephone
(SLT) user hears a special dial tone (dial tone 3) when going off-hook if there are any messages in his
or her mailbox, and can play the message back by entering the Message Waiting Answer feature
number.
6. Live Call Screening (LCS)
Similar to a conventional home answering machine, LCS allows a PT user to monitor his or her own
mailbox as a caller is leaving a message and, if desired, answer the call simply by pressing the LCS
button.
PT users can choose one of 2 ways to perform LCS, through personal programming (Live Call
Screening [LCS] Mode Set):
Hands-free mode: The user can screen calls automatically through the built-in speaker.
Private mode: The user will hear an alert tone when a message is being recorded in his or her mailbox.
To screen calls, the user must press the MONITOR, SP-PHONE, or LCS button.
Feature Manual
157
1.1 General Features
LCS/LCS Cancel Button
A flexible CO/DSS button can be customized as an LCS or LCS Cancel button.
7. Two-way Recording into the VPS
PT users can record their own telephone conversations. These recordings can be stored in the PT
user's own mailbox (2-way Record) or in another user's mailbox (2-way Transfer), depending on which
button the user presses to begin recording.
2-way Record/2-way Transfer Button
A flexible CO/DSS button can be customized as a 2-way Record or 2-way Transfer button.
Note
You should inform the other party that the conversation will be recorded before beginning to record
any telephone conversation.
Conditions
•
A VPS can be assigned as the destination for the following features:
– FWD—All Calls
– FWD—Busy/No Answer
– DISA Intercept Routing—No Answer (IRNA)
For these features, the caller does not need to know the mailbox number of the called extension
because the code is automatically transmitted to the VPS. If a DISA call is forwarded to the VPS by the
IRNA feature from a DISA ring group, the PBX will send the VPS the mailbox number of the extension
within the DISA ring group that is connected to the lowest-numbered jack.
Programming Manual References
[PT Programming]
[009] Extension Number
[100] Hunting Group Set
[101] Hunting Type
[130] VM 1 APT Port
[131] VM 2 APT Port
[408-410] Flexible Ringing—Day/Night/Lunch
[411-413] Delayed Ringing—Day/Night/Lunch
[414-416] CO Line Mode—Day/Night/Lunch
[507] DISA Intercept Mode
[600] Extension Group
[PC Programming]
9.1.2 Main [1-2]—Voice Mail
9.1.3 Numbering Plan [1-3]—Ext. no.
9.2.2 Feature settings [2-2]—FWD/DND
9.2.11 Extension Group [2-6]
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
9.6.3 Settings [6-2]—Mode—DISA Intercept Mode
158
Feature Manual
1.1 General Features
Feature Manual References
1.1.10 Call Forwarding (FWD)—SUMMARY
1.1.41 Direct Inward System Access (DISA)
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
1.1.67 Idle Extension Hunting
1.1.68 Intercept Routing
1.1.77 Live Call Screening (LCS) (Voice Mail APT Integration only)
1.1.82 Message Waiting
1.1.119 Two-way Recording into the VPS (Voice Mail APT Integration only)
Operating Manual References
1.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only)
1.3.87 Two-way Recording in the VPS (Voice Mail APT Integration only)
1.3.88 Voice Mail Integration
1.3.89 Voice Mail Transfer (Voice Mail APT Integration only)
3.1.3 Flexible Button Assignment—Message, 2-way Record, 2-way Transfer, Live Call Screening (LCS),
LCS Cancel, or Voice Mail (VM) Transfer button
1.1.121 Voice Mail Inband (DTMF) Integration
Description
A Panasonic Voice Processing System (VPS) or similar product from another manufacturer can provide
Automated Attendant (AA) and Voice Mail (VM) services when connected to the PBX.
The VPS and PBX communicate with each other by sending DTMF (Dual Tone Multi-Frequency) signals.
For more information, refer to the documentation provided with the VPS.
1. AA Service
Allows the VPS to answer calls and direct callers to dial a number in order to connect themselves to the
desired party (e.g., "Enter the extension number of the desired party."). It is possible to access VM
service from AA service to, for example, record messages.
2. VM Service
Allows callers to leave voice messages for specific parties, such as an extension user. Extension users
can then listen to the messages left in their mailboxes at their convenience.
AA Service
A VPS can be used for the AA service as well as the VM service. When a call is directed to a port of the
VPS that is in AA service mode, the caller will hear an outgoing message (OGM). After or while listening to
the OGM, the caller may dial an extension number as directed (e.g., "Enter the extension number of the
desired party.").
If the VPS transfers a call via the AA service, the PBX will inform the VPS of the status of the called party
using a DTMF status signal so that the VPS will know the status. This enables the VPS to quickly play an
appropriate OGM to the caller (e.g., "I'm handling another call now...", "I'm away from my desk now...", etc.).
The DTMF status signals sent by the PBX are explained below.
Feature Manual
159
1.1 General Features
[DTMF Status Signals]
Status
Condition
DTMF Status Signal
Ringback Tone
The PBX is ringing the corresponding
extension.
1
Busy Tone
The called extension is busy.
2
Reorder Tone
The dialed number is invalid.
3
DND Tone
The called extension has set DND (
Do Not Disturb (DND)).
Answer
The called extension has answered the call.
5
Confirm
The PBX confirms that a feature (such as
Message Waiting) has been set or canceled on
the extension.
9
Disconnect
The caller has hung up.
#9
FWD to VM Ringback Tone
The called extension has set FWD to VPS (
1.1.10 Call Forwarding (FWD)—SUMMARY)
and the PBX is calling another port of the VPS.
6
FWD to VM Busy Tone
The called extension has set FWD to VPS and
all ports of the VPS are busy.
7
FWD to Extension Ringback
Tone
The PBX is calling an extension other than the
one dialed, most likely because the called
extension has set its calls to be forwarded to
another extension or because it is a member of
an idle extension hunting group ( 1.1.67 Idle
Extension Hunting).
8
1.1.44
4
System Programming
The following settings to enable Inband (DTMF) Integration must be programmed through system
programming to match the settings of the VPS. This example uses a Panasonic KX-TVS series VPS/KXTVA series VPS, which can be connected to up to 4 extension jacks of the PBX.
[Programming Example: Voice Mail Table]
Voice Mail Port*2
DTMF Integration*1
Enable
*1
*2
Jack 07
Jack 08
Jack 15
Jack 16
Enable
Enable
Disable
Disable
[103] DTMF Integration
[102] DTMF Integration Port
In this example:
To enable the VM Hunting Chain and AA Hunting Chain, program as follows:
1) Assign all Voice Mail extensions to one extension group in [600] Extension Group.
2) Assign "Enable" to the group in [100] Hunting Group Set.
160
Feature Manual
1.1 General Features
3) Select the hunting type of the group in [101] Hunting Type.
VM Service
1. Accessing a Mailbox
The PBX sends DTMF signals to the VPS to indicate which mailbox should be accessed (Follow-on
ID).
2. Listening to Recorded Messages
After the VPS records a message, it will light the appropriate lamp or button on the extension for which
the message was intended, to indicate that there is a new message ( 1.1.82 Message Waiting). The
proprietary telephone (PT) user can play the message back simply by pressing the MESSAGE button
used for mailbox access. When the button is pressed, the PBX calls the voice mail extension, then
sends DTMF signals to the VPS to indicate the extension's mailbox number.
A single line telephone (SLT) user hears a special dial tone (dial tone 3) when going off-hook if there
are any messages in his or her mailbox, and can play the message back by entering the Message
Waiting Answer feature number.
Conditions
•
•
•
•
A VPS can be assigned as the destination for the following features:
– FWD—All Calls
– FWD—Busy/No Answer
– DISA Intercept Routing—No Answer (IRNA) ( 1.1.68 Intercept Routing, 1.1.41 Direct Inward
System Access (DISA))
For these features, the caller does not need to know the mailbox number of the called extension
because the code is automatically transmitted to the VPS. If a DISA call is transferred to the VPS by
IRNA from a DISA ring group, the PBX will transmit the mailbox number of the receiving extension with
the lowest jack number.
In order to achieve proper recording quality, Data Line Security should be turned on for the VPS (
1.1.37 Data Line Security).
Each extension's mailbox number is the same as its extension number.
If "TA series" cannot be selected with the PBX type setup menu of the KX-TVS series VPS/KX-TVA
series VPS, select "KX-T1232". Follow the steps for the KX-T1232.
Programming Manual References
[PT Programming]
[009] Extension Number
[100] Hunting Group Set
[101] Hunting Type
[102] DTMF Integration Port
[103] DTMF Integration
[408-410] Flexible Ringing—Day/Night/Lunch
[411-413] Delayed Ringing—Day/Night/Lunch
[414-416] CO Line Mode—Day/Night/Lunch
[507] DISA Intercept Mode
[600] Extension Group
Feature Manual
161
1.1 General Features
[PC Programming]
9.1.2 Main [1-2]—Voice Mail
9.1.3 Numbering Plan [1-3]—Ext. no.
9.2.2 Feature settings [2-2]—FWD/DND, Voice Mail Integration
9.2.11 Extension Group [2-6]
9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch
9.6.3 Settings [6-2]—Mode—DISA Intercept Mode
Feature Manual References
1.1.10 Call Forwarding (FWD)—SUMMARY
1.1.37 Data Line Security
1.1.41 Direct Inward System Access (DISA)
1.1.44 Do Not Disturb (DND)
1.1.59 Fixed Buttons
1.1.61 Flexible Buttons
1.1.67 Idle Extension Hunting
1.1.68 Intercept Routing
1.1.82 Message Waiting
Operating Manual References
1.3.88 Voice Mail Integration
3.1.3 Flexible Button Assignment—Message button
1.1.122 Walking COS
Description
Extension users can temporarily assign their own class of service (COS) to another extension, allowing
them to make calls as if from their own telephones.
This feature is useful when a manager or supervisor needs to borrow another employee's telephone to make
a call. The superior enters the extension password followed by the Walking COS feature number and his or
her extension number, and then makes the call. The same privileges and restrictions normally applied to a
user are applied when using Walking COS.
Conditions
•
When making a call with Walking COS, the extension number of the Walking COS user's extension is
also logged by SMDR ( 1.1.112 Station Message Detail Recording (SMDR)).
Programming Manual References
[PT Programming]
[601-603] TRS-COS—Day/Night/Lunch
162
Feature Manual
1.1 General Features
[PC Programming]
9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch
Feature Manual References
1.1.32 Class of Service (COS)
1.1.112 Station Message Detail Recording (SMDR)
Operating Manual References
1.3.90 Walking COS
2.1.7 System Feature Assignment—Extension Password Set
Feature Manual
163
1.1 General Features
164
Feature Manual
Section
2
Appendix
Feature Manual
165
2.1 Capacity of System Resources
2.1
Capacity of System Resources
2.1.1
Capacity of System Resources
Category
System
Item
Outside (CO) Line Group
8
Extension Group
8
Absent Message
6 × 16 characters
Message Waiting
8/extn.
Number of Characters of Name
10
Extension Number Digits
3
Call Park Zone
10
Account Code
4 digits, 50 entries
Host PBX Access Code
Station Message Detail Recording
(SMDR)
Intercom Call
Outgoing Message (OGM) for DISA
Dialing
Toll Restriction (TRS)
Call Log
KX-TA824
Emergency Call
1 or 2 digits, 8 entries
64 calls
4
32 resources/PBX (8
resources for Direct Inward
System Access [DISA], 24
resources for 3-level
Automated Attendant [AA])
24 digits, 5 entries
System Speed Dialing
32 digits, 100 entries
Personal Speed Dialing
24 digits, 10 entries/extn.
One-touch Dialing
24 digits
Hot Line
32 digits
Redial, Last Number/Redial, Saved
Number
64 digits
Class of Service (COS)
5
Denied Code Table
11 digits, 80 entries
Exception Code Table
11 digits, 80 entries
Call Log, Incoming
20 entries/extn.,
300 entries/PBX
125 voice messages/Built-in
Voice Message (BV) resource
166
Feature Manual
2.1 Capacity of System Resources
Category
Password
Item
System Password
Extension Password
Voice Message Access Code
KX-TA824
4–7 digits
4 digits
4–10 digits
Feature Manual
167
2.2 Tones/Ring Tones
2.2
Tones/Ring Tones
2.2.1
Tones/Ring Tones
Tone Patterns
Dial Tone 1
1s
Normal
Dial Tone 2
Any of the following features is
set:
•
Absent Message
•
Background Music
(BGM) (proprietary
telephone [PT] only)
•
Call Forwarding
(FWD)
•
Call Pickup Deny
•
Data Line Security
•
Do Not Disturb
(DND)
•
Extension Lock
•
Hot Line (single line
telephone [SLT] only)
•
Message Waiting
(PT only)
•
Remote Extension
Lock
•
Timed Reminder
Dial Tone 3
•
•
•
1s
When going off-hook
with an SLT that has
messages waiting
When Account Code
Entry is performed
When answering a
call from Timed
Reminder
Dial Tone 4
A new voice message has
been recorded (Built-in Voice
Message [BV]).
168
1s
Feature Manual
1s
2.2 Tones/Ring Tones
Dial Tone 5
1s
The remaining voice message
recording time is less than 5
minutes or 125 voice
messages have been
recorded (Built-in Voice
Message [BV]).
Busy Tone
Reorder Tone
1s
1s
The outside (CO) line you tried
to seize is not assigned or was
denied.
Ringback Tones
1s
Single (3-s interval)
Double (3-s interval)
1s
Single (5-s interval)
1s
Double (5-s interval)
1s
DND Tone
1s
The dialed extension is
refusing incoming calls.
Call Waiting Tone 1
Call Waiting Tone 2
15 s
1s
Single
Double
1s
Feature Manual
169
2.2 Tones/Ring Tones
Triple
1s
Hold Alarm Tone
15 s
A call has been on hold for
longer than the specified time.
Warning Tone (Outside
(CO) Line Call Limitation)
1s
This tone is sent 15 seconds
before the specified time for
disconnection.
Confirmation Tone 1
1s
The feature was set
successfully, or the Extension
Lock feature was set or
canceled.
Confirmation Tone 2
The new feature setting was
the same as the previous
setting, or certain features
were successfully performed
or accessed (e.g., Call Hold,
Automatic Callback Busy).
Confirmation Tone 3
Before the following features
activate:
•
Retrieving a held call
•
Picking up another
call
•
Establishing a
conference call
•
Paging/Answering a
paging
announcement
170
Feature Manual
1s
1s
2.2 Tones/Ring Tones
Ring Tone Patterns
Ring Tone Patterns
The following ring tone patterns can be assigned to incoming call types (outside (CO) line, intercom, or
doorphone calls), or are fixed for certain call types (Hold Recall, Timed Reminder, or Camp-on Recall).
Single
(Incoming calls/Hold Recall
[outside (CO) line calls])
1s
Double
(Incoming calls/Hold Recall
[intercom calls])
1s
Triple
(Incoming calls/Timed
Reminder)
1s
S-Double
(Incoming calls [doorphone
calls only]/Camp-on Recall)
1s
Feature Manual
171
2.2 Tones/Ring Tones
Doorphone Chime Patterns
The following doorphone chime patterns can be assigned to each doorphone when doorbells and door
chimes are connected to the PBX.
Pattern 1*
1s
Pattern 2*
1s
Pattern 3*
1s
Pattern 4*
1s
Pattern 5
1s
Pattern 6
1s
Pattern 7
1s
Pattern 8
1s
* Chime patterns 1 to 4 are played only one time during the doorphone ringing time.
172
Feature Manual
Index
Feature Manual
173
Index
Numerics
3-level Automated Attendant (AA)
Consultation Hold
52
COS —> Class of Service (COS)
48
CPC —> Calling Party Control (CPC) Signal Detection
118
A
Absent Message
10
Account Code Entry
10
Alternate Calling—Ring/Voice
95
Alternate Receiving—Ring/Voice
95
Answering, Direct Outside (CO) Line
12
Appendix
165
Automatic Callback Busy (Camp-on)
12
Automatic Configuration for Outside (CO) Line Type
Automatic Time Adjustment
14
D
13
B
Background Music (BGM)
14
BGM —> Background Music (BGM)
Built-in Voice Message (BV)
15
Busy Station Signaling (BSS)
21
Busy Tone
169
BV —> Built-in Voice Message (BV)
14
15
C
Call Forwarding (FWD)—All Calls
23
Call Forwarding (FWD)—Busy/No Answer
24
Call Forwarding (FWD)—Follow Me
26
Call Forwarding (FWD)—SUMMARY
21
Call Forwarding (FWD)—To Outside (CO) Line
27
Call Hold
28
Call Hold Retrieve
30
Call Hold, Exclusive
30
Call Log, Incoming
31
Call Park
34
Call Park Recall
34
Call Pickup Deny
36
Call Pickup, Directed
35
Call Pickup, Group
36
Call Retrieving from a TAM (Telephone Answering Machine)
37
Call Splitting
37
Call Transfer with Announcement
38, 39
Call Transfer without Announcement
38
Call Transfer—Screened —> Call Transfer with Announcement
38, 39
Call Transfer—To Extension
38
Call Transfer—To Outside (CO) Line
39
Call Transfer—Unscreened —> Call Transfer without Announcement
38
Call Waiting
40
Call Waiting Caller ID
41
Call Waiting from the Telephone Company
42
Caller ID
43
Caller ID Display on SLT
43
Calling Party Control (CPC) Signal Detection
47
Capacity of System Resources
166
Circular Hunting
93
Class of Service (COS)
48
Common BV OGM
15
Conference
49
Conference, Unattended
50
Confirmation Tone
51
174
Feature Manual
47
Data Line Security
52
Denied Code Tables
147
Dial Tone
52
Dial Type Selection
53
DIL —> Direct In Line (DIL)
54
Direct In Line (DIL)
54
Direct Inward System Access (DISA)
56
Direct Inward System Access (DISA) Ring
64
Direct Message feature
18
DISA —> Direct Inward System Access (DISA)
56, 64
DISA AA Service
56
Display Information
65
DND Tone
169
Do Not Disturb (DND)
67
Do Not Disturb (DND) Override
68
Door Open
68
Doorbell/Door Chime
69
Doorphone Call
71
Doorphone Chime Patterns
172
E
EFA —> External Feature Access (EFA)
78
Electronic Station Lockout —> Extension Lock
77
Emergency Call
72
Exception Code Tables
148
Executive Busy Override—Extension
73
Executive Busy Override—Outside (CO) Line
74
Extension Feature Clear
75
Extension Group
75
Extension Jack Configuration
77
Extension Lock
77
Extension Lock—CANCEL ALL
78, 133
External Feature Access (EFA)
78
F
Feature Highlights
4
Feature Manual References
Feature Numbering
79
Firmware Upgrade
83
Fixed Buttons
84
Flash/Recall
86
Flexible Buttons
87
2
G
General Features
9, 10
H
Handset/Headset Selection —> Headset Operation
90
Hands-free Answerback
89
Hands-free Operation
90
Headset Operation
90
Hold Recall
28, 30
Host PBX Access Code (Access Code to the Telephone Company from a
Index
Host PBX)
Hot Line
92
91
Paralleled Telephone
124
Pause Insertion
125
PC Programming
126
Personal BV OGM
15
Personal Speed Dialing
128
Pickup Dialing —> Hot Line
92
Power Failure Connections
129
Power Failure Restart
129
Power Failure Transfer
129
Prime Line Preference
103, 104
Programming Manual References
2
PT Programming
130
Pulse to Tone Conversion
131
I
Idle Extension Hunting
93
Idle Line Preference
104
Incoming Call Log Display Lock
33
Installation Manual References
2
Intercept Routing
94
Intercept Routing—No Answer (IRNA)
94
Intercept Routing—No Dial
94
Intercom Call
95
IRNA —> Intercept Routing—No Answer (IRNA)
94
L
R
LED Indication
96
Line Access, Automatic
100
Line Access, Direct Outside (CO) Line
99
Line Access, Outside (CO) Line Group
101
Line Access, Outside (CO) Line—SUMMARY
98
Line Access, S-CO Line
102
Line Preference Override
105
Line Preference—Incoming
103
Line Preference—Outgoing
104
Live Call Screening (LCS) (Voice Mail APT Integration only)
Local Carrier-based Voice Mail Service
106
Lockout
108
Log-in/Log-out
108
Redial, Last Number
132
Redial, Saved Number
132
Remote Extension Lock
133
Remote Station Lock Control —> Remote Extension Lock
Reorder Tone
169
Ring Tone Pattern Selection
134
Ring Tone Patterns
171
Ringback Tones
169
Ringing Line Preference
103
Ringing, Delayed
135
Room Monitor
136
105
133
S
Memory Dialing
109
Message Waiting
111
Message Waiting for Another Extension
112
Message Waiting for Another Extension Lock
113
Microphone Mute
114
Music on Hold
114
Secret Dialing
137
SMDR —> Station Message Detail Recording (SMDR)
137
Station Feature Clear —> Extension Feature Clear
75
Station Hunting —> Idle Extension Hunting
93
Station Message Detail Recording (SMDR)
137
Station Program Clear —> Extension Feature Clear
75
Station Speed Dialing —> Personal Speed Dialing
128
System Speed Dialing
142
N
T
M
No Line Preference
103, 104
O
One-touch Dialing
115
One-touch Transfer
38
Operating Manual References
2
Operator Call
117
Operator/Manager Features
116
Outgoing Message (OGM) for DISA
118
Outside (CO) Line Group
119
Outside (CO) Line Ringing Selection
120
Outside-to-Outside (CO-to-CO) Line Call Duration
153
U
P
Paging Deny
121
Paging—All Extensions
122
Paging—All Extensions & External
Paging—External
123
Paging—Group
124
Paging—SUMMARY
121
120
Terminated Hunting
93
Time Service
143
Timed Reminder
146
Timed Reminder, Remote
147
Toll Restriction (TRS)
147
Toll Restriction (TRS) Override by Account Code
151
Tones/Ring Tones
168
Transfer Recall
38
TRS —> Toll Restriction (TRS) Features
147
TRS for System Speed Dialing
148
TRS—Extension Lock Class
78, 133, 150
Two-way Recording into the VPS (Voice Mail APT Integration only)
Unattended Conference Recall
122
50
V
Visual Caller ID —> Call Waiting Caller ID
41
Voice Mail APT Integration
154
Voice Mail Inband (DTMF) Integration
159
Feature Manual
175
Index
W
Walking COS
162
Warning Tone (Outside (CO) Line Call Limitation)
Wireless PTs
4
176
Feature Manual
170
Index
Feature Manual
177
Panasonic Consumer Electronics Company
Division of Panasonic Corporation of North America
One Panasonic Way
Secaucus, NJ 07094
Panasonic Puerto Rico, lnc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park
Carolina, Puerto Rico 00985
http://www.panasonic.com/csd
Copyright:
This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal
use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic
Communications Co., Ltd.
© 2005 Panasonic Communications Co., Ltd. All Rights Reserved.
PSQX3402ZA KK0405MN0
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