SafeCom Tech Note SafeCom Go HP and SafeCom Device Server

SafeCom Tech Note SafeCom Go HP and SafeCom Device Server
Tech note
SafeCom Go HP and SafeCom Device Server
Tech note
SafeCom Go HP and
SafeCom Device Server
This Tech note is for administrators and technicians that have working
experience with SafeCom Go HP. The Tech note gives an overview of how new
HP devices are SafeCom-enabled with the use of the SafeCom Device Server.
Note: Since March 27, 2012 SafeCom offers a new and compact code for
running SafeCom inside HP FutureSmart devices, without the need of the
SafeCom Device Server.
The Tech note will also cover SafeCom relevant differences of the HP
Embedded Web Server (EWS). This Tech note applies to SafeCom G3 version S82
070.420*06 and SafeCom Device Server version S82 060.050*02.
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Tech note
SafeCom Go HP and SafeCom Device Server
Table of Contents
1
Introduction ............................................................................................3
1.1
SafeCom Insite .............................................................................. 3
1.2
Available documentation ................................................................. 3
2
FAQ – Frequently asked questions ................................................................4
2.1
What is the SafeCom Device Server? ................................................... 4
2.2
What about licensing? ..................................................................... 4
2.3
What about SafeCom G2 support? ....................................................... 4
3
Technical overview ...................................................................................5
3.1
User experience on MFPs ................................................................. 5
3.2
User experience on printers .............................................................. 6
3.3
SafeCom ID Devices ........................................................................ 6
3.4
Installation .................................................................................. 7
3.5
Uninstall ..................................................................................... 8
3.6
Configuration ............................................................................... 8
3.7
Registration ................................................................................. 8
3.8
Pay ............................................................................................ 8
3.9
Trace ......................................................................................... 9
3.10
Resilience.................................................................................... 9
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Tech note
SafeCom Go HP and SafeCom Device Server
1
Introduction
The aim of this Tech note is to ease your transition to SafeCom Device Server –
the new method of SafeCom Go for HP devices. If you have any feedback,
please send this to [email protected]
1.1
SafeCom Insite
SafeCom Go HP software and manuals will be available on SafeCom Insite.
1.2
Available documentation
SafeCom Smart Printing

SafeCom Smart Printing Administrator’s Quick Guide D10600
How to install a SafeCom Smart Printing solution.
SafeCom G3

SafeCom G3 Administrator’s Manual D60603
A comprehensive Manual that the administrator should consult to make a
successful SafeCom solution. Includes information about SafeCom
Tracking, SafeCom Rule Based Printing, SafeCom Client Billing and
SafeCom Pay.
SafeCom Go HP

SafeCom Go HP Administrator’s Manual D60701
Manual on how to install, configure and use SafeCom Go HP.

SafeCom Go HP Hardware Quick Guide D10702
Quick Guide on how to install the SafeCom Go HP hardware.

SafeCom Go HP User’s Guide D20701
User's Guide on how to use SafeCom Go HP.
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Tech note
SafeCom Go HP and SafeCom Device Server
2
FAQ – Frequently asked questions
2.1
What is the SafeCom Device Server?
The SafeCom Device Server (DS) is the component that is used to SafeComenable new and coming HP devices with OXPd and FutureSmart firmware. The
first devices1 are the HP LaserJet CM4540 MFP, M4455 MFP, CP5525, M551,
M601, M602, M603 and ScanJet 7000n.
The SafeCom Device Server needs to be installed on a Windows 2008 or 2003
SP2 server with at least 1.4 GHz CPU and 2 GB RAM. It REQUIRES Java Runtime
Environment (JRE) version 1.6. It can run on the same physical hardware as the
SafeCom Server.
The SafeCom Device Server is available as a separate 40 MB download file
named safecom_device_server_xxx.exe. Once it is installed it runs as a Service
(SafeCom Device Server).
A SafeCom Device Server can handle between 100 – 200 devices. This is of
course subject to the use pattern, computer resources and network.
2.2
What about licensing?
The new HP devices will still require a SafeCom Go license for each MFP and a
SafeCom P:Go license for each printer. There is no change in the licensing of
the device functionality (Pull Print, Tracking, Rule Based Printing, Client Billing
and Pay).
There is no separate license for the SafeCom Device Server and it can be
installed on as many servers as you like.
2.3
What about SafeCom G2 support?
The new HP devices and the SafeCom Device Server support SafeCom G3 and
we recommend use of SafeCom G3 version S82 070.410*05 or newer as it offers
Client Billing at the device and an easy process of adding an HP printer via the
SafeCom Administrator.
SafeCom G2 version S82 070.380*09 is also supported, but the process of
installation requires more manual steps and use of the SafeCom Device Server’s
web interface. Client Billing at the device is not supported in SafeCom G2.
Support for SafeCom G2 ends on July 1, 2015. Only in rare cases will patches be
released to SafeCom G2. The rule is that reported issues will be addressed in
SafeCom G3.
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“Jedi” is HP’s code name for this new platform.
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Tech note
SafeCom Go HP and SafeCom Device Server
3
Technical overview
3.1
User experience on MFPs
Both HP and SafeCom aim to make their products user-friendly. The accepted
look and feel of the touch-screen control panel is very similar to that of the
Chai-based SafeCom Go HP solution.
Differences in the login process:


The name of the logged in user is shown on the home screen. To see the
user’s number of documents and credits tap either the Pull Print or
Account icon to see the name of the logged in user.
There is no “Tap icon to login” message and no countdown of ten
seconds.
Differences in Pull Printing:


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There is no Back button. To return to the home screen the user must tap
the home button in the upper left corner.
To select a document the user must tap the checkbox. It is not sufficient
to tap the document title.
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Tech note
SafeCom Go HP and SafeCom Device Server
Differences when selecting a billing code:


3.2
To return to the home screen the user must tap the home button in the
upper left corner. Tapping Billable, Not billable or Personal will not
close the dialog and return the user to the home screen.
To select a billing code the user must tap the checkbox. It is not
sufficient to tap the billing code.
User experience on printers
The differences:



3.3
Right after login the user will see the hello message: “Welcome <user>”.
All documents are printed at login. There is no menu interface to select
individual documents
It is not possible to display the number of documents and the user’s
credits.
SafeCom ID Devices
The HP device support SafeCom USB ID devices (card readers). However, only
after the HP device has been SafeCom-enabled is the ID device supported. If
the ID device is connected before the HP device has been SafeCom-enabled you
will get the USB Error message “The USB storage device that was just inserted
is not supported“ or simply “USB Error”.
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Tech note
SafeCom Go HP and SafeCom Device Server
3.4
Installation
In order to SafeCom-enable the HP device the SafeCom Server software and
SafeCom Device Server must be installed. To add the HP device go through the
Add device process in SafeCom Administrator.
1.
2.
3.
Enter the address of the SafeCom Device Server.
Enter the address of the HP device.
Enter the device password. If the device does not have a password its
password will be set to the entered.
This is what happens behind the scene during add device:




The HP device is added to both the SafeCom Device Server and the
SafeCom Server.
In SafeCom Administrator the device is listed with the Device address of
the SafeCom Device Server and with the MAC address of the HP device.
Right-click the device and click Open in web browser to show the web
page of the SafeCom Device Server.
The SafeCom Device Server sends SafeCom Go HP software to the HP
device (*.bdl file). This is to handle authentication and card reading. The
version of the software is S95 210.xxx (CM4540 MFP, M4555 MFP, CP5525,
M551, M601, M602, M603) and S95 220.xxx (ScanJet 7000n). Open a web
browser and on the Information tab click SafeCom to see the version of
the SafeCom Go HP software.
The SafeCom Device Server will also configure the HP device to reference
the SafeCom Device Server. Open a web browser and login to the HP
device and click on the General tab. The address appears on both the
SafeCom web page and the Quota and Statistics Services web page.
Refer to section 2.2 in SafeCom Go HP Administrators manual D60701.
Before the solution can be used Access Control must be configured. These new
HP devices do not have an Authentication Manager and with the currently
available HP firmware this is a manual process that must be followed to
configure Access Control.
1.
2.
3.
4.
5.
Open the device web page in a web browser and login.
Click the Security tab and then Access Control in the menu to the left.
Under Sign In and Permission Policies, make sure that the general sign in
method is set to SafeCom.
For all applications (Pull Print, Account, Copy, …) that must be
controlled by SafeCom, check the Device guest checkbox, so the yellow
pad lock symbol appears. This means that login is required
Click Apply at the bottom of the web page.
Refer to section 2.5 in SafeCom Go HP Administrators manual D60701.
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SafeCom Go HP and SafeCom Device Server
3.5
Uninstall
When uninstalling SafeCom Go HP you need to manually set the access control
settings back to the original settings.
Refer to section 2.8.12 in SafeCom Go HP Administrators manual D60701.
3.6
Configuration
With the introduction of the SafeCom Device Server much of the configuration
is now set up via the Device Server, and less is set up on the web page for the
device.
The differences:


The Login method is now set up on the Device Server.
In order to enable the applications Copy control, Send to E-mail, and Scan
to Folder the following three steps must be taken for each of the
applications:
o
o
o
Enable tracking of the application in the SafeCom Device Server.
Set up SafeCom to be the authentication method on the web page
for the individual device.
Set up or enable the application on the web page for the device.
The settings on the web page must correspond to the settings made
on the device server.
Refer to sections 2.8.7, 2.8.8, and 2.8.9 in SafeCom Go HP Administrators
manual D60701.

3.7
The set up of default From: and To: e-mail addresses, it is no longer
handled by SafeCom. The settings are instead available on the device web
page via the Scan/Digital Send tab, in the E-mail Setup menu.
Registration
The registration of devices can no longer be done via the device web page. It is
now done in one of the following two ways:


3.8
Use the Add device function in SafeCom Administrator.
Login at the printer by a user with Technician or Administrator rights.
Pay
If a pay user runs out of credits during a copy job, the SafeCom Device Server is
not able to stop the copy job ahead of time. This will be corrected in a coming
version.
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Tech note
SafeCom Go HP and SafeCom Device Server
3.9
Trace
The trace facilities differ slightly from the usual options. With the introduction
of SafeCom Device Server there is a trace facility available with the device
server as well as for SafeCom Go HP on the devices via their respective web
pages.
Refer to section 2.10 in SafeCom Go HP Administrators manual D60701.
3.10
Resilience
The SafeCom Device Server itself can be configured to reference multiple
SafeCom servers. In the event that a SafeCom Server is unavailable the
SafeCom Device Server will use the next SafeCom Server on the list. This gives
you the same level of failover as devices with SafeCom Go software installed
inside the device.
The SafeCom Device Server can be installed on a cluster. This is covered in
Chapter 3 in SafeCom G3 Cluster Administrator’s Manual D60620.
Resilience for the Device Server (without cluster) is supported with SafeCom G3
Server version S82 070.420*06 and newer.
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