FIREWIRE OPTION CARD for ONYX MIXERS O W N E R ’ S M A N U A L ONYX FireWire Card Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Install in accordance with the manufacturer’s instructions. 7. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. 8. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. CAUTION: Changes or modifications to this device not expressly approved by LOUD Technologies Inc. could void the user’s authority to operate the equipment under FCC rules. 9. This apparatus does not exceed the Class A/Class B (whichever is applicable) limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. ATTENTION — Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant las limites applicables aux appareils numériques de class A/de class B (selon le cas) prescrites dans le réglement sur le brouillage radioélectrique édicté par les ministere des communications du Canada. WARNING — To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. 2 ONYX FireWire Card Owner’s Manual Table of Contents Introduction.............................................................................................4 System Requirements.................................................................................................................5 A Note about Hard Drive Speed:.............................................................................................5 Installing the Onyx FireWire Card.....................................................6 Getting Started.......................................................................................8 For the PC: Installing the Drivers and Control Panel......................................................... 8 For the Mac..................................................................................................................................16 Channel Assignments................................................................................................................18 Hookup Diagrams.................................................................................19 Tutorials..................................................................................................23 Live Sound Tutorial....................................................................................................................23 Studio Recording Tutorial......................................................................................................28 Appendix A: Service Information.....................................................34 Troubleshooting.........................................................................................................................34 Repair............................................................................................................................................35 Appendix B: Technical Info.................................................................36 Onyx FireWire Card Specifications...................................................................................... 36 Onyx FireWire Card Limited Warranty..........................................38 Don’t forget to visit our website at www.mackie.com for more information about this and other Mackie products. Part No. SW0133 Rev. B 03/12 ©2004-2012 LOUD Technologies Inc. All Rights Reserved. Owner’s Manual 3 ONYX FireWire Card Introduction Thank you for choosing to upgrade your Onyx mixing console with the Onyx FireWire card. The FireWire interface allows you to stream up to 16 channels of digital audio to your PC or Macintosh computer, where it shows up as 16 audio input choices in your audio software application. The left and right mix is also sent from the mixer to the computer, and appears as two additional input choices. You can also send two channels of audio back to the Onyx mixer, which you can select in the Control Room Source matrix for routing to the Phones, Control Room, or Main Mix outputs. You select the sample rate for the analog-to-digital converters in either the Onyx Control Panel (for the PC) or directly from your DAW (for the Mac). The options include 44.1 kHz, 48 kHz, 88.2 kHz, and 96 kHz at 24-bits. The FireWire card has multiple 6-pin FireWire connectors. Each connector can supply all 16 channels and the L/R mix, and having multiple connectors allows you to connect the Onyx FireWire interface anywhere within a chain of FireWire equipped devices. It also has a small rotary knob that provides boost and cut for the L/R mix signal being sent to your computer. Since the L/R mix signal that is sent to the FireWire card is tapped prior to the Main Mix fader, this rotary knob gives you control over the signal level going to your audio software application without affecting your main mix level. A CD-ROM is included with your FireWire card that contains the software to install the necessary drivers. It also contains the full version of Tracktion, our easyto-use multitrack recording and sequencing software for the PC and Mac. Refer to the installation instructions on the CD to install Tracktion on your computer. Please write your purchase information here for future reference (i.e., insurance claims, tech support, return authorization, etc.) Purchased at: Date of purchase: 4 ONYX FireWire Card Owner’s Manual System Requirements These are the minimum requirements for your computer system to use the Onyx FireWire interface. For the PC: • Windows XP (no earlier operating systems are supported) • Pentium 4 or Athlon XP processor • 256 MB RAM For the Mac: • OS X* • G4 processor • 256 MB RAM * See www.mackie.com/OnyxFW_Update for information on compatible Mac OS X operating systems. A Note about Hard Drive Speed: Most tower-style desktop computers have hard drives that spin at 5400 rpm or faster, which is generally fast enough to record 18 channels without a problem. If you are experiencing difficulty recording all 18 channels at once, especially at 96 kHz, you may need to install a faster hard drive (i.e., 7200 rpm). Most laptops come with 4200 rpm drives. This will work fine if you are recording fewer tracks at lower sample rates. However, if you are buying a laptop to use for recording the maximum number of tracks, specify a faster drive. It may be possible to replace a 4200 rpm drive with a faster one (preferably a 7200 rpm drive with an 8 MB cache), but you should check with the manufacturer to make sure. Another option for either a desktop or laptop computer is to purchase an external FireWire-equipped hard drive, again preferably a 7200 rpm drive with an 8 MB cache. This can be connected to one of the FireWire connections on the Onyx FireWire card or directly to your computer and appears as an available drive to your computer. Fast SCSI drives can be used as well. Owner’s Manual 5 ONYX FireWire Card Installing the Onyx FireWire Card Important: Although the Onyx FireWire Card has a protective cover on both sides of the card, it does contain static-sensitive components. Anti-static precautions are highly recommended before opening the anti-static bag and handling the Onyx FireWire card. Use an anti-static wrist strap when performing this installation. These are available at most computer supply stores. 1. Turn off the Onyx mixer and remove the AC linecord from the socket on the rear panel. 2. Remove the OPTION CARD blank plate on the rear panel by removing the two screws using a #2 Phillips screwdriver. Save the screws for attaching the FireWire card. 16 INSERT LINE INSERT 15 LINE 14 INSERT LINE BAL UNBAL MIC YX MIC PR ON E INSERT BAL UNBAL MIC YX MIC PR ON E INSERT INSERT 11 LINE BAL UNBAL MIC LEFT MAIN INSERT L C-R OUT 5 INSERT LINE BAL UNBAL MIC YX MIC PR ON E TAPE TAPE INPUT OUTPUT L 6 INSERT LINE BAL UNBAL MIC YX MIC PR ON E L MONO R 7 INSERT LINE BAL UNBAL MIC YX MIC PR ON E MAIN OUT MAIN OUTPUT LEVEL EXPOSE THIS EQUIPMENT TO RAIN OR MOISTURE. DO NOT REMOVE COVER. NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED PERSONNEL. 8 INSERT LINE BAL UNBAL MIC WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT AVIS: RISQUE DE CHOC ELECTRIQUE — NE PAS OUVRIR 9 INSERT LINE YX MIC PR ON E YX MIC PR ON E +4dB MIC RIGHT 10 BAL UNBAL MIC YX MIC PR ON E MAIN OUTS INSERT LINE BAL UNBAL MIC YX MIC PR ON E +48V RISK OF ELECTRIC SHOCK DO NOT OPEN 12 LINE BAL UNBAL MIC YX MIC PR ON E TALKBACK MIC CAUTION 13 LINE BAL UNBAL MIC SUB OUT R HI-Z BAL UNBAL BAL UNBAL MIC YX MIC PR ON E 3 1 4 2 4 L 3 YX MIC PR ON E 1 5 3 1 6 4 2 L (MONO) (MONO) (MONO) R R R R MIC YX MIC PR ON E AUX SEND 2 L BAL UNBAL MIC YX MIC PR ON E AUX RETURN L R 1 INSERT HI-Z BAL UNBAL MIC YX MIC PR ON E 2 INSERT LINE BAL UNBAL MIC YX MIC PR ON E 3 INSERT LINE L R 4 INSERT MANUFACTURING DATE SERIAL NUMBER OO BALANCED +6 (TIP=SEND RING=RETURN) BAL/UNBAL BAL/UNBAL BAL/UNBAL BAL/UNBAL BAL/UNBAL DESIGNED BY MACKOIDS IN WOODINVILLE, WA , USA • MANUFACTURED IN CHINA • FABRIQUE EN CHINE • COPYRIGHT ©2004 • THE FOLLOWING ARE TRADEMARKS OR REGISTERED TRADEMARKS OF LOUD TECHNOLOGIES INC.: "MACKIE", "ONYX", AND THE "RUNNING MAN" FIGURE • US PATENT NUMBER 29/049,129 ~100-240 VAC 50/60 Hz 80W POWER ON RECORDING OUTS 1-8 9-16 POST GAIN PRE INSERT (BALANCED) (BALANCED) OPTION CARD 3. A 34-pin ribbon cable is attached to the back of the OPTION CARD plate with a cable clamp. Carefully pull the plate away from the opening and slide the ribbon cable out of the cable clamp. INSERT 16 LINE INSERT 15 LINE BAL UNBAL MIC YX MIC PR ON E INSERT 14 INSERT LINE BAL UNBAL MIC YX MIC PR ON E INSERT 12 LINE BAL UNBAL 11 BAL UNBAL MIC MIC YX MIC PR ON E +48V INSERT LINE BAL UNBAL MIC YX MIC PR ON E TALKBACK MIC CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN 13 LINE MAIN OUTS RIGHT BAL UNBAL MAIN OUTPUT LEVEL L R AVIS: RISQUE DE CHOC ELECTRIQUE — NE PAS OUVRIR SERIAL NUMBER MONO INSERT 8 LINE LINE BAL UNBAL MIC YX MIC PR ON E MAIN INSERT MAIN OUT +4dB MIC LEFT 9 INSERT BAL UNBAL MIC YX MIC PR ON E YX MIC PR ON E WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS EQUIPMENT TO RAIN OR MOISTURE. DO NOT REMOVE COVER. NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED PERSONNEL. 10 LINE MIC YX MIC PR ON E INSERT 7 LINE BAL UNBAL MIC YX MIC PR ON E C-R OUT L L R R R INSERT 6 5 INSERT LINE BAL UNBAL MIC YX MIC PR ON E TAPE TAPE INPUT OUTPUT L INSERT LINE INSERT BAL UNBAL BAL UNBAL MIC MIC YX MIC PR ON E 4 INSERT LINE BAL UNBAL BAL UNBAL MIC YX MIC PR ON E 1 2 4 L 3 L 1 HI-Z YX MIC PR ON E AUX RETURN 3 4 INSERT HI-Z MIC YX MIC PR ON E SUB OUT L R 2 INSERT BAL UNBAL MIC YX MIC PR ON E 3 LINE BAL UNBAL MIC YX MIC PR ON E AUX SEND 2 1 5 3 1 6 4 2 L (MONO) (MONO) (MONO) R R R MANUFACTURING DATE OO BALANCED BAL/UNBAL +6 (TIP=SEND RING=RETURN) BAL/UNBAL BAL/UNBAL BAL/UNBAL BAL/UNBAL DESIGNED BY MACKOIDS IN WOODINVILLE, WA , USA • MANUFACTURED IN CHINA • FABRIQUE EN CHINE • COPYRIGHT ©2004 • THE FOLLOWING ARE TRADEMARKS OR REGISTERED TRADEMARKS OF LOUD TECHNOLOGIES INC.: "MACKIE", "ONYX", AND THE "RUNNING MAN" FIGURE • US PATENT NUMBER 29/049,129 POWER ON ~100-240 VAC 50/60 Hz 80W 1-8 (BALANCED) 6 ONYX FireWire Card RECORDING OUTS POST GAIN PRE INSERT 9-16 (BALANCED) Set the blank plate aside. You won’t need it again, unless you want to remove the Onyx FireWire card sometime in the future. Then you’ll want to reinstall the blank plate. 4. Remove the FireWire card from the anti-static bag. CAREFULLY line up the connector on the ribbon cable with the connector on the back edge of the FireWire card and slide the connectors together, taking care not to bend any of the pins. Note that there is an alignment tab on the top of the ribbon cable connector that must align with the top of the connector on the FireWire card. INSERT 16 INSERT LINE 15 INSERT LINE BAL UNBAL MIC YX MIC PR ON E 14 INSERT LINE 13 BAL UNBAL INSERT MIC LEFT EXPOSE THIS EQUIPMENT TO RAIN OR MOISTURE. DO NOT REMOVE COVER. NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED PERSONNEL. R AVIS: RISQUE DE CHOC ELECTRIQUE — NE PAS OUVRIR SERIAL NUMBER MAIN INSERT MONO 6 INSERT C-R OUT 5 INSERT BAL UNBAL R BAL UNBAL MIC 4 4 2 1 (MONO) (MONO) R R R 2 YX MIC PR ON E 5 3 1 6 4 2 L (MONO) R MIC YX MIC PR ON E AUX SEND 3 L 1 BAL UNBAL MIC YX MIC PR ON E AUX RETURN 1 3 INSERT HI-Z BAL UNBAL MIC YX MIC PR ON E L R 2 INSERT HI-Z BAL UNBAL MIC YX MIC PR ON E SUB OUT L 3 INSERT LINE BAL UNBAL MIC YX MIC PR ON E 4 LINE L R INSERT LINE BAL UNBAL MIC YX MIC PR ON E TAPE TAPE INPUT OUTPUT L 7 LINE BAL UNBAL MIC YX MIC PR ON E L WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT INSERT LINE BAL UNBAL MIC YX MIC PR ON E MAIN OUT 8 INSERT LINE BAL UNBAL MIC L MAIN OUTPUT LEVEL 9 INSERT LINE YX MIC PR ON E YX MIC PR ON E +4dB MIC RIGHT 10 LINE BAL UNBAL MIC YX MIC PR ON E MAIN OUTS +48V 11 BAL UNBAL MIC YX MIC PR ON E TALKBACK MIC CAUTION INSERT LINE BAL UNBAL MIC YX MIC PR ON E RISK OF ELECTRIC SHOCK DO NOT OPEN 12 LINE BAL UNBAL MIC YX MIC PR ON E INSERT LINE Owner’s Manual MANUFACTURING DATE OO BALANCED +6 (TIP=SEND RING=RETURN) BAL/UNBAL BAL/UNBAL BAL/UNBAL BAL/UNBAL BAL/UNBAL DESIGNED BY MACKOIDS IN WOODINVILLE, WA , USA • MANUFACTURED IN CHINA • FABRIQUE EN CHINE • COPYRIGHT ©2004 • THE FOLLOWING ARE TRADEMARKS OR REGISTERED TRADEMARKS OF LOUD TECHNOLOGIES INC.: "MACKIE", "ONYX", AND THE "RUNNING MAN" FIGURE • US PATENT NUMBER 29/049,129 ~100-240 VAC 50/60 Hz 80W POWER ON RECORDING OUTS 1-8 9-16 POST GAIN PRE INSERT (BALANCED) (BALANCED) Top of Onyx FireWire Card 5. Slide the FireWire card into the slot. There are two supporting “legs” on the back of the card. Angle the back edge of the card upward so the legs clear the edge of the slot in the back of the Onyx mixer. Line up the two holes in the plate with the screw holes in the back panel. INSERT 16 LINE INSERT 15 LINE BAL UNBAL MIC ON YX MIC PRE INSERT 14 MIC PR E 12 INSERT LINE BAL UNBAL MIC YX MIC PRE ON +48V YX MIC PRE INSERT 11 LINE BAL UNBAL MIC ON TALKBACK MIC CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN 13 LINE BAL UNBAL MIC YX ON INSERT LINE MIC PR BAL UNBAL MIC YX ON E MAIN OUTS LEFT MAIN OUTPUT LEVEL SERIAL NUMBER YX ON MIC PR E MAIN INSERT L MONO R AVIS: RISQUE DE CHOC ELECTRIQUE — NE PAS OUVRIR BAL UNBAL MIC MIC PR E INSERT 8 LINE BAL UNBAL MIC YX ON E 9 INSERT LINE MAIN OUT +4dB MIC RIGHT MIC PR WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS EQUIPMENT TO RAIN OR MOISTURE. DO NOT REMOVE COVER. NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED PERSONNEL. 10 LINE BAL UNBAL MIC YX ON INSERT BAL UNBAL MIC YX ON 7 LINE YX ON MIC PR E C-R OUT L L R R R INSERT 6 5 INSERT LINE BAL UNBAL MIC MIC PR E TAPE TAPE INPUT OUTPUT L INSERT LINE BAL UNBAL MIC MIC PR E YX ON 4 INSERT LINE BAL UNBAL MIC YX ON INSERT BAL UNBAL YX ON SUB OUT MIC MIC PR E YX ON 3 1 4 2 4 L 3 L INSERT HI-Z BAL UNBAL MIC MIC PR E YX ON 1 HI-Z BAL UNBAL MIC MIC PR E AUX RETURN L R 2 INSERT BAL UNBAL MIC MIC PR E 3 LINE YX ON MIC PR E AUX SEND 2 1 5 3 1 6 4 2 L (MONO) (MONO) (MONO) R R R MANUFACTURING DATE OO BALANCED BAL/UNBAL +6 (TIP=SEND RING=RETURN) BAL/UNBAL BAL/UNBAL BAL/UNBAL BAL/UNBAL DESIGNED BY MACKOIDS IN WOODINVILLE, WA , USA • MANUFACTURED IN CHINA • FABRIQUE EN CHINE • COPYRIGHT ©2004 • THE FOLLOWING ARE TRADEMARKS OR REGISTERED TRADEMARKS OF LOUD TECHNOLOGIES INC.: "MACKIE", "ONYX", AND THE "RUNNING MAN" FIGURE • US PATENT NUMBER 29/049,129 POWER ON ~100-240 VAC 50/60 Hz 80W 1-8 (BALANCED) Into Bottom Panel POST GAIN PRE INSERT 9-16 (BALANCED) Into Bottom Panel 24-BIT/96kHz MULTI-CHANNEL FIREWIRE I/O OPTION CARD DESIGNED BY MACKOIDS IN WOODINVILLE, WA, USA COPYRIGHT ©2004 LOUD TECHNOLOGIES INC. RECORDING OUTS LISTED ACCESSORY FOR USE WITH ONYX MIXERS 65HJ OO MAX MAIN MIX TRIM A B 6. Secure the FireWire card in place with the two screws that previously held the blank plate in place. Two more screws are provided with your FireWire card. These go into the bottom of the Onyx mixer and secure the two supporting legs on the back of the card to the chassis. 7. That’s it! Now go enjoy a nice cold one before proceeding to the next section. Owner’s Manual 7 ONYX FireWire Card Getting Started For the PC: When connecting the Onyx FireWire card to a PC, it is necessary to first install the drivers and the control panel. The control panel allows you to set the sample rate and adjust the latency (delay) of the audio passing through the FireWire card. Do not connect the FireWire card to your computer yet! We’ll tell you when it’s time to do that. Installing the Drivers and Control Panel Note: Check our website (http://www.mackie.com/OnyxFW_Update) to see if there are newer Drivers available for the Onyx FireWire card. 8 1. Insert the CD provided with the Onyx FireWire card into your CD drive. 2. Click "Start > Run > Browse" and navigate to the CD drive. Open the "Control Panel" folder and double-click “Setup.exe.” 3. Click "OK" in the Run window. The Mackie Onyx FireWire Driver Setup window opens. Click "Next" to continue or "Cancel" to close the setup program. ONYX FireWire Card The next window displays the Software License Agreement. Click "Yes" to accept the terms of the agreement. 5. Next is the Destination Location window. We recommend that you install the drivers in the default location, but you can click the Browse button to select a different location. Click "Next" to continue. Owner’s Manual Owner’s Manual 4. 9 ONYX FireWire Card 6. The next window explains that the device drivers are ready to be installed. Click "Next." 7. This next window may open to warn that the software being installed has not passed Windows Logo testing. Click "Continue Anyway." 10 ONYX FireWire Card The next window tells you to connect the FireWire card to your computer. NOTE: DO NOT CLICK EITHER BUTTON in this window yet! 9. Turn on the Onyx mixer with the FireWire card installed, and the FireWire cable (included) connected to the FireWire card and your computer. Note: If you have two Onyx mixers with FireWire cards, just connect the first one to your computer at this point. We’ll have to repeat this procedure again for the second one. No more than two Onyx mixers can be used on the FireWire bus. Owner’s Manual 8. 10. Wait a few seconds and the “Found New Hardware Wizard” opens. Select “Install the software automatically” option (default) and click “Next.” Owner’s Manual 11 ONYX FireWire Card 11. When the wizard indicates that the installation is finished, click “Finish.” 12. The “Found New Hardware Wizard” opens again to install the Onyx FireWire Sub C driver. Select “Install the software automatically” option, and click “Next.” 12 ONYX FireWire Card Owner’s Manual 13. When the wizard indicates the installation is finished, click “Finish.” Now, if you have a second Onyx mixer with a FireWire card installed, it is time to connect it to your computer and turn it on. If your computer only has one FireWire connection, you can connect the second FireWire card to one of the unused FireWire connectors on the first FireWire card. 14. Repeat steps 10 through 13 for the second mixer. This is necessary because each FireWire card is assigned a unique device ID. 15. After completing step 13 for the second mixer (or the first mixer, if you only have one), click "I Completed the Above Steps" in the Mackie Onyx FireWire Driver Setup window. Owner’s Manual 13 ONYX FireWire Card 16. The “Found New Hardware Wizard” opens once again for the Onyx FireWire WDM Audio installation. Select “Install the software automatically” option, and click “Next.” 17. This next window may open to warn that the software being installed has not passed Windows Logo testing. Click "Continue Anyway." 14 ONYX FireWire Card Owner’s Manual 18. When the wizard indicates the installation is finished, click “Finish.” Your new software is now installed and ready to use with any Windows XP ASIO or WDM host application (i.e., Tracktion, Cubase, Sonar, Nuendo, Live, etc.). 19. To open the Onyx FireWire Control Panel, click "Start > Programs > Mackie Onyx > Onyx Control Panel." The Onyx Control Panel indicates that a connection is established with the Onyx FireWire Card(s), and allows you to adjust the sample rate and the latency setting. If using one Onyx mixer with a FireWire card: The FireWire card should now appear as an 18x2 audio device available for any DAW application that you have installed on your computer. If you are using an Onyx 1220, the FireWire card still appears as an 18x2 audio device, even though it only has 12 channels plus L/R mix. Inputs 13 through 16 are not used. Owner’s Manual 15 ONYX FireWire Card If using two Onyx mixers with FireWire cards: It is necessary to turn on one mixer first, followed by the second mixer. They appear sequentially as 36 inputs x 4 outputs. If you have one Onyx mixer that will spend most of its time in the studio, always turn that one on first. Then it will always occupy the first 18 inputs, and the second mixer can occupy the last 18 inputs only if you need it. Important: When you are recording a session over a period of time, it is important that you always power up the Onyx mixers in the same order, so you retain the correct order of your inputs in the DAW application. For the Mac: Although you do not need any special drivers from Mackie to use the FireWire card on a Mac, you must have certain specific latest versions of OS X and FireWire components. Go to www.mackie.com/OnyxFW_Update for details of what system version and FireWire components are necessary. Once you have the latest system software, simply connect the Onyx FireWire card to the FireWire connection on the Mac and you’re ready to go with any Mac OS X Core Audio host application (i.e., Tracktion, Logic, Cubase, Nuendo, Live, Digital Performer, etc.) Note: Due to the way the current OS X system drivers are designed, if you have two Onyx mixers with FireWire cards installed, they cannot both be used within the same application at the same time. To verify that the Onyx FireWire card is recognized by the system: 1. Go to the Applications folder and open the Utilities folder. 2. Double-click “Audio MIDI Setup.” 16 ONYX FireWire Card Click the Audio Devices tab, and select Onyx FireWire in the “Properties For” drop-down box. 4. Here you can change the sample rate used by your OS and applications. 5. You can also choose to use the Onyx mixer as your default input or output, as well as designate it to be used for system sound output. Owner’s Manual Owner’s Manual 3. 17 ONYX FireWire Card Channel Assignments The following chart shows the order of the channels for each of the three Onyx mixers as they appear in a DAW application. Input 1 Input 2 Input 3 Input 4 Input 5 Input 6 Input 7 Input 8 Input 9 Input 10 Input 11 Input 12 Input 13 Input 14 Input 15 Input 16 Input 17 Input 18 18 Onyx 1220 Onyx 1620 Ch 1 (Mic/Line) Ch 2 (Mic/Line) Ch 3 (Mic/Line) Ch 4 (Mic/Line) Ch 5 (Stereo L) Ch 6 (Stereo R) Ch 7 (Stereo L) Ch 8 (Stereo R) Ch 9 (Stereo L) Ch 10 (Stereo R) Ch 11 (Stereo L) Ch 12 (Stereo R) Not used Not used Not used Not used L Mix R Mix Ch 1 (Mic/Line) Ch 2 (Mic/Line) Ch 3 (Mic/Line) Ch 4 (Mic/Line) Ch 5 (Mic/Line) Ch 6 (Mic/Line) Ch 7 (Mic/Line) Ch 8 (Mic/Line) Ch 9 (Stereo L) Ch 10 (Stereo R) Ch 11 (Stereo L) Ch 12 (Stereo R) Ch 13 (Stereo L) Ch 14 (Stereo R) Ch 15 (Stereo L) Ch 16 (Stereo R) L Mix R Mix ONYX FireWire Card Onyx 1640 Ch 1 (Mic/Line) Ch 2 (Mic/Line) Ch 3 (Mic/Line) Ch 4 (Mic/Line) Ch 5 (Mic/Line) Ch 6 (Mic/Line) Ch 7 (Mic/Line) Ch 8 (Mic/Line) Ch 9 (Mic/Line) Ch 10 (Mic/Line) Ch 11 (Mic/Line) Ch 12 (Mic/Line) Ch 13 (Mic/Line) Ch 14 (Mic/Line) Ch 15 (Mic/Line) Ch 16 (Mic/Line) L Mix R Mix Bass Guitar Owner’s Manual Hookup Diagrams Electric Guitar Electric Guitar Onyx 1640 1 2 2 3 4 5 8 Stereo Guitar Effects 9 3 4 5 6 7 8 9 10 10 Drum Machine 11 12 11 7 15 8 16 L 1 R L 3 R L 2 R L 4 R 2 AUX SEND 15 4 R MAIN OUT SUB OUT 1 3 2 4 Mono EQ Mono Power Amplifier Mono Power Amplifier Stage Monitors Stage Monitors L R L R RECORDING OUT 1-8 RECORDING OUT 9-16 CNTRL ROOM OUTPUTS Headphones MAIN INSERTS OUT PHONES In (record) MONO OUT R L MAIN OUT L Mono EQ 3 5 16 IN-TAPE-OUT Out (play) Multi Effect Processor 1 6 Keyboard or other line-level input In Out Stereo Compressor In Out 5 13 6 14 12 14 14 16 In Mono Compressor Out 3 11 4 12 13 13 15 9 2 10 CHANNEL INPUTS 6 7 1 CHANNEL INSERTS 1 AUX RETURNS Vocal Mics In Out Stereo Compressor In Out Stereo EQ Stereo Power Amplifier FIREWIRE (OPTION) 16 Channels + L/R Mix 2 Channels Left PA Right PA Speaker Speaker Laptop Computer This hookup diagram demonstrates how you can do a live multitrack recording to a laptop using the FireWire card. The FireWire card provides a digital direct output for each channel, and the L/R Mix. The channel outputs are just after the GAIN control and are not affected by the channel inserts, EQ controls, or fader moves. Two channels are returned to the Onyx mixer for monitoring through the headphones. Onyx 1640 Live Mix and Multitrack Recording to a Laptop via FireWire Owner’s Manual 19 Electric Guitar Electric Guitar Onyx 1640 1 2 2 3 4 5 6 8 Stereo Guitar Effects 4 6 9 7 8 9 10 10 Drum Machine 11 12 11 3 11 4 12 In Out Stereo Compressor In Out 6 14 7 15 8 16 L 1 R L 3 R L 2 R L 4 R Digital Delay Multi Effect Processor 12 1 15 2 AUX SEND 14 14 16 In Mono Compressor Out 5 13 13 13 15 9 2 10 3 5 7 1 CHANNEL INSERTS Vocal Mics 1 AUX RETURNS Guitar Amp Mics CHANNEL INPUTS ONYX FireWire Card Bass Guitar 3 4 5 16 L R CNTRL ROOM OUTPUTS MAIN OUT SUB OUT MAIN INSERTS RECORDING OUT 1-8 RECORDING OUT 9-16 OUT PHONES 1 3 2 4 Powered Studio Monitors for Control Room MAIN OUT R IN-TAPE-OUT L MONO OUT 6 Keyboard or other line-level input L R Headphones for Studio L R Headphone Distribution Amp FIREWIRE (OPTION) 16 Channels 2 Channels Laptop Computer Sixteen channels are recorded to the laptop, and two mixdown channels are returned to the Onyx mixer for post-take monitoring through the Control Room speakers. The PHONES output is connected to a headphone distribution amp, providing several headphones for musicians and the recording engineer to monitor the mixdown as well. Onyx 1640 Multitrack Recording and Mixdown Monitoring 20 ONYX FireWire Card Electric Guitar Onyx 1640 1 1 2 2 3 4 9 Keyboard or other line-level input CHANNEL INPUTS 5 6 8 Stereo Guitar Effects 4 6 7 8 9 10 10 11 Drum Mics 12 11 3 11 4 12 In Out Stereo Compressor In Out 6 14 Headphones for Studio 7 15 8 16 L 1 R L 3 R L 2 R L 4 R Headphone Distribution Amp 12 1 15 2 AUX SEND 14 14 16 In Mono Compressor Out 5 13 13 13 15 9 2 10 3 5 7 1 CHANNEL INSERTS Vocal Mics AUX RETURNS Electric Guitar 3 4 5 16 L R PHONES CNTRL ROOM OUTPUTS MAIN OUT SUB OUT MAIN INSERTS RECORDING OUT 1-8 Headphones for Engineer RECORDING OUT 9-16 OUT Submixer for Drums MAIN OUT R IN-TAPE-OUT L MONO OUT 6 1202-VLZPRO 1 3 2 4 L R L R FIREWIRE (OPTION) Powered Studio Monitors for Control Room Powered Studio Monitors for Studio 16 Channels 2 Channels Laptop Computer Sixteen channels are recorded to the laptop, and two mixdown channels are returned to the Onyx mixer for post-take monitoring through the Control Room speakers. The PHONES output provides a headphone for the recording engineer. The six AUX outputs are connected to a headphone distribution amp, providing six individual headphone monitor mixes for the musicians that can be adjusted quickly and easily by the engineer. Onyx 1640 Multitrack Recording and Mixdown Monitoring with Six Monitor Mixes Owner’s Manual 21 Owner’s Manual Bass Guitar 1 1 2 2 5 5 6 6 7 7 L 11 MONO INPUTS Stereo Synths AUX RETURNS L 12 R L 3 R L 2 R L 4 R 1 L 15 MONO AUX SEND 14 R 16 R R CNTRL ROOM OUTPUTS MAIN OUT RECORDING OUT 1-8 RECORDING OUT 9-16 OUT PHONES Headphones ALT 3/4 OUT L 2 3 4 MAIN OUT R IN-TAPE-OUT In (record) L 5 6 L 1 R L 13 MONO Stereo Synths 4 8 MONO 10 R 3 7 8 8 Stereo Synths CHANNEL INSERTS 4 4 9 2 3 3 Stereo Synths 1 CHANNEL ONYX FireWire Card Onyx 1620 Keyboard or other line-level input L R L R FIREWIRE (OPTION) 16 Channels + L/R Mix Powered Studio Monitors for Control Room 2 Channels Powered Studio Monitors for Studio Laptop Computer The FireWire card allows you to record directly from the Onyx mixer to a laptop or DAW without the need for a computer audio interface. The twotrack mixdown is returned to the Onyx mixer and can be monitored through the Control Room Outputs (in the control room) and the Main Outs (in the Studio). Onyx 1620 Recording Multiple Keyboards and Keyboard Synths directly to a Laptop 22 ONYX FireWire Card Owner’s Manual Tutorials We’re assuming at this point, that you have done the setup procedure described on pages 8-17, so that the Onyx FireWire card is recognized by your computer and communicating with your software application. We also assume you’ve installed Tracktion (see the Onyx FireWire CD for directions). We’ll use the PC version of Tracktion as the example software for this tutorial, but there shouldn’t be much difference for you Mac users. Live Sound Tutorial Preliminary Steps During the sound check, make sure all of the channels and mixer settings are set up correctly, and the Onyx FireWire port is connected to the computer. Also make sure the hard drive you want to record onto has plenty of free space for the entire show (and has been defragmented recently). Recording one minute of audio on one track at 44.1 kHz/24-bit takes about 8 MB of hard drive space. Recording all 16 tracks for one hour takes about 7.6 GB of hard drive space. Recording 1. Launch the Tracktion software on your PC or Mac. For more details about the Tracktion software, press F12 on your keyboard, or click the Help button in the lower left corner of the Tracktion screen. 2. Click the New Project button. New Project Help! Owner’s Manual 23 ONYX FireWire Card 3. Navigate to the location where you want to save your new project, enter a name in the pop-up dialog box, then click Save. All of this project’s tracks, clips, and edits are saved here by Tracktion, and new audio is recorded in the folder. 4. “New edit #1” appears at the top of the item list. Do not be alarmed. An Edit is Tracktion’s way of keeping everything related to your songs together. You can rename the edit in the Properties panel at the bottom of the screen. See Tracktion’s Help for more information. 5. Click on the “settings” tab at the top of the Tracktion screen, click the “audio devices” tab, and select Onyx ASIO Driver as the Wave device. Sample Rate Latency 6. Make sure the correct sample rate appears in the sample rate box. To change the sample rate on the PC, click the “show ASIO control panel” button to open the Onyx FireWire Control Panel and make the changes there. Close the Onyx Control Panel when finished. The change should reflect in Tracktion after a few moments. If the change doesn’t update, click “restart device” in the Wave Device panel. On the Mac version, simply select the sample rate you want to use in the sample rate drop-down box. 24 ONYX FireWire Card Make sure all of the inputs are enabled. If any of them say “disabled,” click it to enable it. 8. Reopen the Onyx Control Panel (click “show ASIO control panel). Just below the sample rate box is the latency setting. Latency describes the amount of time it takes for audio to get in and out of your software application. Since you are not concerned with monitoring and overdubbing this live recording, you can set the latency control high (all the way up). The higher the latency setting, the more resources are available to your computer to handle the recording process. Select the highest latency setting in the Onyx Control Panel and then close the control panel. In the Mac version, adjust the latency slider directly in Tracktion. Owner’s Manual Owner’s Manual 7. 25 ONYX FireWire Card 9. Click on the “projects” tab, and double-click on “new edit #1” (or whatever you have renamed your edit) to open the edit screen. This new project starts with 8 horizontal tracks, stacked vertically. You can add new tracks as you go along by clicking the "tracks" button in the lower left corner and selecting "create a new track," and you can rename them by selecting the track name and typing the new name in the Properties panel at the bottom of the screen. 10. Configure all the inputs and outputs as mono tracks by clicking on each input arrow and deselecting the "treat as stereo pair" button in the Properties panel. This creates 18 separate audio inputs in Tracktion. Move the input arrows toward the tracks you want to assign them to (e.g., In 1 to Track 1). When the arrow pops out and points to the track, it is assigned, armed, and ready to record. 11. Rename the first 16 tracks with the names of the connected instruments (e.g., kick, snare, keyboard, guitar, etc.). Click on the track name and rename it in the properties area. Rename track 17 and 18 as L Main Mix and R Main Mix. 12. Make sure each track is getting a good signal level on the input meter in Tracktion. Make sure you have adjusted the GAIN control on your Onyx mixer for each channel as recommended under "Set the Levels" in the "Getting Started" section of the Onyx mixer's owner's manual. This will insure that you are sending a good, strong signal out the FireWire card to your DAW. Click each track’s input arrow to see the input meter in the properties area. 26 Also, adjust the MAIN MIX TRIM on the back of the FireWire card to get a good signal from your stereo L-R mix. Use the input meter to verify that you are not peaking. ONYX FireWire Card Owner’s Manual 13. Click the Record button in the bottom right section of Tracktion to start recording (or press the R key on the keyboard). M=Mute S=Solo Channel Meter Pan and Volume Play Record 14. At the end of the show, you have 16 individual tracks from each channel (12 if using an Onyx 1220), and the 2-track L/R mix from the board. You can give the band the 2-track L/R mix to keep them happy, while reminding them that you expect to be paid for the many hours you are going to spend mixing down and mastering those 16 tracks to get a first-rate stereo recording. Owner’s Manual 27 ONYX FireWire Card Studio Recording Tutorial Preliminary Steps Make sure all of the channels and mixer settings are set up correctly, and the Onyx FireWire port is connected to the computer. Also make sure the hard drive you want to record onto has plenty of free space for the entire session (and has been defragmented recently). Recording one minute of audio on one track at 44.1 kHz/24-bit takes about 8 MB of hard drive space. Recording all 16 tracks for one hour takes about 7.6 GB of hard drive space. Recording 1. Launch the Tracktion software on your PC or Mac. For more details about the Tracktion software, press F12 on your keyboard, or click the HELP button in the lower left corner of the Tracktion screen. 2. Click the NEW PROJECT button. New Project Help! 3. Navigate to the location where you want to save your new project, enter a name in the pop-up dialog box, then click Save. All of this project’s tracks, clips, and edits are saved here by Tracktion, and new audio is recorded in the folder. 4. “New edit #1” appears at the top of the item list. Do not be alarmed. An Edit is Tracktion’s way of keeping everything related to your songs together. See Tracktion’s Help for more information. You can rename the edit in the Properties panel at the bottom of the screen. 28 ONYX FireWire Card Click on the “settings” tab at the top of the Tracktion screen, click the “audio devices” tab, and select Onyx ASIO Driver as the Wave device. 6. Select the Main L output and make sure "treat as stereo pair" is selected in the properties panel at the bottom of the screen. This links the left and right outputs as a stereo pair so the individual tracks can be routed and panned between the left and right outputs during overdubbing and mixdown. Owner’s Manual 5. Sample Rate Latency 7. Open the Onyx FireWire Control Panel (Start > Programs > Mackie Onyx > Onyx Control Panel) and set the sample rate and latency you want to use. If your recording is going to be burned to a CD, you might want to select 44.1 kHz. Othewise, you can choose 48 kHz, 88.2 kHz, or 96 kHz. You want to choose the lowest latency setting that your computer will handle, since you want to minimize the delay when the musicians are monitoring their overdubs. The lower the latency setting, the more resources are demanded of your computer and the less is available for handling the actual recording process. You may need to experiment with the latency setting to Owner’s Manual 29 ONYX FireWire Card find the right balance between performance and monitoring delay. If you hear pops, clicks, or distortion in the audio, increase the latency setting. You can use the CPU bar in the lower right corner of Tracktion to monitor how much CPU horsepower is available. If the CPU bar changes from green to red, you are running out of resources and should increase the latency setting. 8. Make sure the correct sample rate and latency settings appear in the settings tab. If not, click "restart device" to update the settings (on the PC), or make the changes directly in Tracktion (on the Mac). 9. Make sure all of the inputs are enabled. If any of them say “disabled,” click it to enable it. 10. Click on the “projects” tab, and double-click on “new edit #1” (or whatever you have named your new edit) to open the edit screen. This new project starts with 8 horizontal tracks, stacked vertically. You can add new tracks as you go along by clicking the "tracks" button in the lower left corner and selecting "create a new track," and you can rename them by selecting the track name and typing the new name in the Properties panel (the default names are Track 1, Track 2, etc.). 30 ONYX FireWire Card Owner’s Manual 11. Configure all the inputs and outputs as mono tracks by clicking on each input arrow and deselecting the "treat as stereo pair" button in the Properties panel. This creates 18 separate audio inputs in Tracktion. Move the input arrows toward the tracks you want to assign them to (e.g., In 1 to Track 1). When the arrow pops out and points to the track, it is assigned, armed, and ready to record. 12. Rename the first 16 tracks with the names of the connected instruments (e.g., kick, snare, keyboard, guitar, etc.). Click on the track name and rename it in the properties panel. 13. Make sure each track is getting a good signal level on the input meter in Tracktion. Make sure you have adjusted the GAIN control on your Onyx mixer for each channel as recommended under “Set the Levels” in the “Getting Started” section of the Onyx mixer’s owner’s manual. This insures that you are sending a good, strong signal out the FireWire card to your DAW. Click each track’s input arrow to see the input meter in the properties panel. Owner’s Manual 31 ONYX FireWire Card 14. You can monitor the recording by assigning all the channels to the L/R mix on the Onyx mixer, and selecting MAIN MIX in the CONTROL ROOM/PHONES SOURCE section. This provides direct monitoring through a pair of monitors connected to the Control Room Outputs. You can connect the Headphone output to a headphone distribution amp to provide monitoring for the musicians, as shown in the hookup diagram on page 20. 16. Click the Record button in the bottom right section of Tracktion to start recording (or press the R key on the keyboard). CONTROL ROOM/ PHONES SOURCE MAIN MIX FIREWIRE (OPTION) ALT 3-4 TAPE ASSIGN TO MAIN MIX Overdubbing Say you want the lead singer to add a second vocal part in harmony with the lead part that you just recorded. 1. 32 Create a 17th track in Tracktion and assign Input 1 from the FireWire card to it (assuming the vocalist’s mic is connected to channel 1 of the mixer). Unassign tracks 1-16 to disarm recording. You just want them to play back. ONYX FireWire Card Push the FIREWIRE button in the CONTROL ROOM/ PHONES SOURCE section of your Onyx mixer to hear playback of the recorded tracks. Mute all the channels except channel 1 (the overdub vocal part) on the Onyx mixer. 3. Click the Record button in the bottom right section of Tracktion to start recording (or press the R key on the keyboard). You can monitor the playback tracks and the second vocal part in the studio monitors, while the vocalist monitors it through the headphones. 4. You can continue to overdub parts in this manner, adding as many tracks as necessary. Tracktion has no limit on the number of tracks you can record. It’s dependent on the amount of horsepower your computer has. Mixdown Owner’s Manual 2. CONTROL ROOM/ PHONES SOURCE MAIN MIX FIREWIRE (OPTION) ALT 3-4 TAPE ASSIGN TO MAIN MIX For the mixdown part of the recording process, you can playback the tracks as often as you like and make changes to the various parameters for each track (pan, volume, effects, dynamics). These changes can be automated so that when you have everything just right, all you have to do is hit Play, and your 2-track mixdown is ready to record, just as you want it. You can use the export feature in Tracktion to create a stereo WAV file of your mix that you can use to burn to a CD. Click the "export" button and select "create an audio file." Owner’s Manual 33 ONYX FireWire Card Appendix A: Service Information If you think your Mackie product has a problem, please check out the following troubleshooting tips and do your best to confirm the problem. Visit the Support section of our website (www.mackie.com/support) where you will find lots of useful information such as FAQs, documentation, and user forums. You may find the answer to the problem without having to send your Mackie product away. Troubleshooting No Audio into your Computer • Confirm that the Onyx mixer is receiving mic or line-level input signals (the signal LEDs next to the fader should be lighting up). • Make sure the correct driver is selected in the DAW. In Tracktion, this is selected in the Settings tab under Audio Devices. • If the mixer seems fine and you are using Tracktion, click Restart Device in the Settings tab under Audio Devices. Other DAW software applications may have a similar button. • In Tracktion, be sure the correct inputs are selected and the tracks are armed. • Restart your mixer and computer. • Reinstall the drivers from the CD. Glitchy/Distorted Audio into your Computer • Increase the latency setting. Tracktion: Click the Settings tab and then click Audio Devices. On the PC, click the "show ASIO control panel" button and increase the latency setting. On the Mac, increase the latency slider. • In other applications, find the control panel to increase the ASIO (PC) or Core Audio (Mac) latency setting. Inputs Reversed with Two Mixers • 34 Turn on the mixers in reverse order, exactly as you did when installing the drivers. ONYX FireWire Card Owner’s Manual Repair For warranty repair or replacement, refer to the warranty information on page 38. Non-warranty repair for Mackie products is available at a factory-authorized service center. To locate your nearest service center, visit www.mackie.com, click “Support” and select “Locate a Service Center.” Service for Mackie products living outside the United States can be obtained through local dealers or distributors. If you do not have access to our website, you can call our Tech Support department at 1-800-898-3211, Monday-Friday, 7 am to 5 pm Pacific Time, to explain the problem. Tech Support will tell you where the nearest factory-authorized service center is located in your area. Need Help? You can reach a technical support representative Monday through Friday from 7 AM to 5 PM PST at: 1-800-898-3211 After hours, visit www.mackie.com and click Support, or email us at: [email protected] Owner’s Manual 35 ONYX FireWire Card Appendix B: Technical Info Onyx FireWire Card Specifications Mic In to FireWire Card to DAW, routed back to FireWire Card to Control Room Output; all signal path gain stages set to unity Frequency Response +0, –3 dB, 10 Hz to 42 kHz @ 96 kHz sample rate +0, –1 dB, 10 Hz to 20 kHz @ 44.1 kHz sample rate Distortion (THD+N) < 0.025%, 10 Hz to 40 kHz, +4 dBu input @ 96 kHz sample rate < 0.015%, 20 Hz to 20 kHz, +4 dBu input @ 96 kHz sample rate < 0.010%, 20 Hz to 20 kHz, +4 dBu input @ 44.1 kHz sample rate Dynamic Range > 98 dB, 20 Hz to 20 kHz @ 96 kHz sample rate > 100 dB, 20 Hz to 20 kHz @ 44.1 kHz sample rate Main Mix Trim +10 dB to –10 dB, unity detent Dimensions Height: Width: Depth: Weight: 1.3 in/32 mm 8.8 in/222 mm 3.6 in/91 mm 8.3 oz./235 g LOUD Technologies Inc. is always striving to improve our products by incorporating new and improved materials, components, and manufacturing methods. Therefore, we reserve the right to change these specifications at any time without notice. “Mackie.”, “Onyx,” and the “Running Man” are registered trademarks of LOUD Technologies Inc. All other brand names mentioned are trademarks or registered trademarks of their respective holders, and are hereby acknowledged. ©2004-2012 LOUD Technologies Inc. All Rights Reserved. R 36 ONYX FireWire Card Owner’s Manual 1.3 in/ 32 mm 8.8 in/222 mm 24-BIT/96kHz MULTI-CHANNEL FIREWIRE I/O OPTION CARD DESIGNED BY MACKOIDS IN WOODINVILLE, WA, USA COPYRIGHT ©2004 LOUD TECHNOLOGIES INC. LISTED ACCESSORY FOR USE WITH ONYX MIXERS 65HJ OO MAX MAIN MIX TRIM A B WEIGHT 8.3 oz/ 235 g 3.6 in/91 mm 7.5 in/191 mm Top of Onyx FireWire Card Correct Disposal of this product: This symbol indicates that this product should not be disposed of with your household waste, according to the WEEE Directive (2002/96/EC) and your national law. This product should be handed over to an authorized collection site for recycling waste electrical and electronic equipment (EEE). Improper handling of this type of waste could have a possible negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE. At the same time, your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, or your household waste disposal service. Owner’s Manual 37 ONYX FireWire Card Onyx FireWire Card Limited Warranty Please keep your sales receipt in a safe place. A. LOUD Technologies Inc. warrants all materials, workmanship and proper operation of this product for a period of one year from the original date of purchase. You may purchase an additional 24-month Extended Warranty (for a total of 36 months of coverage). Visit our website and follow the “Product Registration” links for details (www.mackie.com). If any defects are found in the materials or workmanship or if the product fails to function properly during the applicable warranty period, LOUD Technologies, at its option, will repair or replace the product. This warranty applies only to equipment sold and delivered within the U.S. and Canada by LOUD Technologies Inc. or its authorized dealers. B. For faster processing (not to mention a free gift), register online or mail in the product registration card. C. Unauthorized service, repairs, or modification of Mackie products will void this warranty. To obtain repairs or replacement under warranty, you must have a copy of your sales receipt from the authorized Mackie dealer where you purchased the product. It is necessary to establish purchase date and determine whether your Mackie product is within the warranty period. D. To obtain warranty repair or replacement: 38 1. Call Mackie Technical Support at 800/898-3211, 7 AM to 5 PM Monday through Friday (Pacific Time) to get authorization for repair or replacement. Alternately, go to the Mackie website, click “Support” (www. mackie.com/support), and follow the instructions for reporting a warranty issue and submitting a request for an advance replacement. 2. Advance Replacement: Mackie will ship a replacement unit to you along with an invoice for the suggested retail price of the replacement unit. You must return the defective unit immediately to cancel the invoice. If you do not return the defective unit within 30 days, you must pay the full amount stated in the invoice to satisfy your debt. 3. Repair: When you call Mackie Technical Support, explain the problem and obtain a Service Request Number. Have your Mackie product’s serial number ready. You must have a Service Request Number before you can obtain factory-authorized service. • Pack the product in its original shipping carton. Also include a note explaining exactly how to duplicate the problem, a copy of the sales receipt with price and date showing, your daytime phone number and return street address (no P.O. boxes or route numbers, please!), and the Service Request Number. If we cannot duplicate the problem or establish the starting date of your Limited Warranty, we may, at our option, charge for service time and parts. • Ship the product in its original shipping carton, freight prepaid to the authorized service center. Write the Service Request Number in BIG PRINT on top of the box. The address of your closest authorized service center will be given to you by Technical Support, or it may be obtained from our website. Once it’s repaired, the authorized service center will ship it back by ground shipping, pre-paid (if it qualified as a warranty repair). Note: Under the terms of the warranty, you must ship or drop-off the unit to an authorized service center. The return ground shipment is covered for those units deemed by us to be under warranty. ONYX FireWire Card Owner’s Manual Note: You must have a sales receipt from an authorized Mackie dealer for your unit to be considered for warranty repair. IMPORTANT: Make sure that the Service Request Number is plainly written on the shipping carton. No receipt, no warranty service. E. LOUD Technologies reserves the right to inspect any products that may be the subject of any warranty claims before repair or replacement is carried out. LOUD Technologies may, at our option, require proof of the original date of purchase in the form of a dated copy of the original dealer’s invoice or sales receipt. Final determination of warranty coverage lies solely with LOUD Technologies. F. Any products returned to one of the LOUD Technologies factory-authorized service centers, and deemed eligible for repair or replacement under the terms of this warranty will be repaired or replaced. LOUD Technologies and its authorized service centers may use refurbished parts for repair or replacement of any product. Products returned to LOUD Technologies that do not meet the terms of this Warranty will not be repaired unless payment is received for labor, materials, return freight, and insurance. Products repaired under warranty will be returned freight prepaid by LOUD Technologies to any location within the boundaries of the USA or Canada. G. LOUD Technologies warrants all repairs performed for 90 days or for the remainder of the warranty period. This warranty does not extend to damage resulting from improper installation, misuse, neglect or abuse, or to exterior appearance. This warranty is recognized only if the inspection seals and serial number on the unit have not been defaced or removed. H. LOUD Technologies assumes no responsibility for the timeliness of repairs performed by an authorized service center. I. This warranty is extended to the original purchaser. This warranty may be transferred to anyone who may subsequently purchase this product within the applicable warranty period for a nominal fee. A copy of the original sales receipt is required to obtain warranty repairs or replacement. J. This is your sole warranty. LOUD Technologies does not authorize any third party, including any dealer or sales representative, to assume any liability on behalf of LOUD Technologies or to make any warranty for LOUD Technologies Inc. K. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE WARRANTY GIVEN BY LOUD TECHNOLOGIES INC. AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE WARRANTY GIVEN ON THIS PAGE SHALL BE STRICTLY LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF ORIGINAL PURCHASE FROM AN AUTHORIZED MACKIE DEALER. UPON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD, LOUD TECHNOLOGIES INC. SHALL HAVE NO FURTHER WARRANTY OBLIGATION OF ANY KIND. LOUD TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM ANY DEFECT IN THE MACKIE PRODUCT OR ANY WARRANTY CLAIM. Some states do not allow exclusion or limitation of incidental, special, or consequential damages or a limitation on how long warranties last, so some of the above limitations and exclusions may not apply to you. This warranty provides specific legal rights and you may have other rights which vary from state to state. Owner’s Manual 39 16220 Wood-Red Road NE • Woodinville, WA 98072 • USA United States and Canada: 800.898.3211 Europe, Asia, Central and South America: 425.487.4333 Middle East and Africa: 31.20.654.4000 Fax: 425.487.4337 • www.mackie.com E-mail: [email protected]
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