NEC SV8100 Quick Reference Guide

NEC SV8100 Quick Reference Guide
Telephone User Guide
NEC SV8100
Phone: 07 5478 2000 Fax: 07 5478 2611
172 Brisbane Road, Mooloolaba, Qld 4557
V5 – 19/10/10.
Quick Reference Guide
NEC SV8100
Function
Function Description
GREEN LED
RED LED
SOLID RED OR GREEN
SLOW FLASHING LED
FAST FLASHING LED
Your Call
Somewhere else in building (on another handset)
Station with call in progress or with a call on exclusive hold
A call that has been placed on hold
An incoming call
ANSWER A CALL
Handsets which have line keys:
If your handset rings on incoming calls, lift handset
OR
If your handset does not ring, Lift Handset and press the line key
OR
While on a call, ask caller to hold, then press “ANSWER” key (Only on ring assigned
handsets)
Handsets which have CAP and Park keys:
If your handset rings on incoming calls, lift handset (call will appear on CAP key)
OR
If your handset does not ring, Lift Handset and press P/U soft key x 2
INTERNAL CALL PICKUP
When you know the extension that is ringing and want to pick up that call:
Lift Handset
Dial
* * Extn No.
HANDSET RECEIVER
SPEAKER VOLUME
USING THE UP/DOWN KEY
Handset Receiver volume press up/down key in off hook status or during
call
HANDSET - - - - - - - - - - -
Ring volume
press up/down key when station is ringing.
RING - - - - - - - - Speaker volume
press up/down key during speakerphone operation or
during the call
SPEAKER - - - - ---LCD Screen Contrast
press up/down key in the on-hook status
LCD- - - - - - - - -
V5
2
MIC / MICROPHONE
To Turn your microphone On/Off for hands free only:
LED on Mic key shows the status of the built-in microphone
Press MIC button
(Red light indicates MIC is on)
HANDSFREE
To make a hands free call,
MAKE A CALL
Press
Dial
Dial
Speaker key,
Extension number OR
“0” for an outside line THEN phone number
Internal Calls
Dial
Lift Handset or Press Speaker
Extension number
External Calls
Lift handset or press Speaker
HOLD
Press
Press
“0” then dial phone number
OR
Redial then 3 digit code speed dial code
To place a call on hold:
Press
Hold button once.
To place a call on exclusive hold (no-one else can pick up your call)
Press
Feature
Press
Hold
To place a call on hold using Park keys:
Press
the first available Park button once.
TRANSFERING CALLS
To Transfer a call to another extension:
Press
Dial
Press
Hold to put the call on hold
Extension Number or press One Touch Key,
Announce call
Transfer OR Advise of line number
Hang up. Call is transferred.
To transfer calls from a cordless phone (Panasonic):
V5
While speaking on an outside line:
Press
Recall button (which puts the call on hold),
Dial
Extension number,
Announce the call and hang up.
3
TRANSFERRING TO
VOICEMAIL
To transfer a call to a person’s voice mail:
TRANSFER OFFSITE
While speaking to the outside line,
Press
Hold
Dial
Person’s extension number
Press
“8”
Press
Transfer
Hang Up
Transfer an incoming line to another outside line
While talking to the incoming call
Press
Hold key
Select an outside line
Dial
Phone number
Announce you will be transferring call
Press
Transfer key
Hang Up
REDIAL
To dial the last number phoned:
Press
Press
Redial key without lifting handset
# To redial last number
OR
CORDLESS PHONE
Press
Then
Press
Then
List Soft key to search for desired number
Redial Soft key
Up/Down Key to search number
Lift handset or press Speaker to place the call
To make calls –
Press
dial
dial
Talk/on or green phone key,
0, then
Phone number
To answer calls,
press
talk/on or green phone key symbol when ringing
To Transfer calls –
V5
Press
Dial
Recall/Flash to Hold.
Extension number, announce,
4
INTERNAL PAGING
To make an internal page through all desktop handsets:
Press
Press
Press
Lift
Hang up
ICM menu option for intercom
Inpg menu option for Internal Page
“0” which is group no 1 for all internal page
Handset and make announcement
OR Manually:
EXTERNAL PAGING
Lift
Dial
Press
Make
Handset
701
“0” (for all Zones)
Announcement and replace handset
(Note: This feature is announcement only-extensions cannot reply)
To make an external page through a Paging Horn:
Lift
Dial
Press
Make
Handset
703
“0” (for all Zones)
Announcement and replace handset
(Note: This feature only works if an external speaker is installed)
COMBINED PAGING
To page both internal & external zones:
Lift
Handset
Dial
*1
Make
Announcement and replace handset
CONFERENCE CALLS
To set up a Conference Call:
While on an Outside call or connected to your first party
Press
Dial
Press
Conf Key on Display
an outside line or second party
(When called party answers)
Add key on screen
(Repeat steps 2-4 to add more parties. Maximum of 16 internal or external
parties can be conferenced).
Press
Begin to start conference
To exit a Conference without affecting the other parties:
Hang up
V5
Press
Press
Scroll
Lift
Press
Press
To view numbers of calls missed on your handset
Your handset will display this symbol
MISSED CALLS
Centre button on the Jog Dial
Centre button on Jog Dial to select Missed Calls
Down soft key to desired number
Handset to call – Handset will dial automatically
OR
DEL soft key to delete
Store soft key to save
5
SET INTERCOM TO EITHER
RINGING OR HANDSFREE
To select your intercom to be hands free:
Press
Speaker
Dial
721
Press
Speaker to hang up
To select your intercom to be ringing:
Press
Speaker
Dial
723
Press
Speaker to hang up
SELECTABLE RING TONES
To CHANGE your Extension’s incoming ring tones:
Press
Speaker key
Dial
720
Dial
1 to set intercom ring, or 2 to set external call ring
Dial
Code for the ring pattern you wish to hear:
1 = High
5 = Ring Tone 2
2 = Mid Range
6 = Ring Tone 3
3 = Low
7 = Ring Tone 4
4 = Ring Tone 1
8 = Ring Tone 5
Press
Speaker to Hang Up
To Listen to the Incoming ring choices
Press
Speaker and Dial 711
Dial
1 to listen to intercom ring
Dial
2 to listen to external call ring
Then for INTERCOM
Dial
1-8 Code for ring pattern
Or for EXTERNAL CALL
Dial
1-3 (ring) 4-8 (melody)
Press
Speaker to Hang up
STATION NAME ASSIGNMENT To assign a name to your extension number:
Press
Speaker
Dial
700
Press
Hold
Enter your Name - up to 12 digits(## for space. # between digits on same key)
Press
Hold
Press
Speaker to hang up
To program any extension’s name:
V5
Press
Speaker
Dial
700
Enter
Extension Number to be named
Enter the
Name – up to 12 digits
Press
Hold
Press
Speaker to hang up
6
CALL FORWARD ALL
CALLS TO ANOTHER
EXTENSION OR OFF-SITE
To set via menu on the screen:
Press
Press
Press
Press
Dial
Dial
Press
PRG Soft Key
C/Fwd Key
All Key
Set Key
The Extension Number
OR
“0” for an off-site number, then dial the number
(eg: 0, 0418710111)
Speaker key to hang up
To set on a handset without a display screen:
Press
Speaker
Dial
Call Forward Code
- 741 for immediate
- 744 for busy/no answer
Dial
1 to set
Dial
extension number
Press
Speaker
To deactivate:
Press
Press
Press
Press
Press
PRG
C/fwd
All
Cancel
Speaker
Hang up
CALL FORWARD YOUR
HANDSET TO VOICEMAIL
IF BUSY/NOT ANSWERING
To set via menu on the screen:
Press
PRG Soft Key
Press
C/fwd Soft key
Press
Arrow end option on menu
Press
B/NA for Busy/No Answer
Press
Set
Dial
“200” for voicemail
Press
Speaker key to hang up
To Cancel
Press
Press
Press
Press
Press
Press
V5
PRG Soft Key
C/fwd
Arrow end option on menu
B/NA
Cancel
Speaker to hang up
7
DO NOT DISTURB
To Activate via Menu on the screen:
Press
Press
Press
Press
PRG Soft Key
DND Soft Key
Set Soft Key
All Soft Key
To Deactivate via Menu on the screen:
Press
PRG Soft Key
Press
DND Soft Key
Press
Cncl Soft Key for Cancel
To Activate On and Off on a handset without display: (Leave Handset Down)
BACKGROUND MUSIC
Press
Dial
Dial
Speaker
747
DND Option Code
1 = Block incoming calls
2 = Block internal intercom
3 = Block All calls
4 = Block Call Forwards Only
0 = Cancel DND
Can be played through telephone speaker
To set and cancel
Press
Speaker
Press
725
Press
Speaker
ALARM CLOCK
To activate an alarm:
Press
Dial
Dial
Dial
Press
Speaker
727
Alarm Type
1 – Sounds Only Once
2 – Sounds each day at preset time
Alarm time (24 hour clock) (A confirmation tone will be heard)
Speaker to hang up
To silence an alarm:
Press
Exit
To check a programmed alarm time:
Press
Dial
Dial
Press
Help button
727
alarm type 1 or 2
The programmed time displays
EXIT
To cancel an alarm:
V5
Press
Dial
Dial
Dial
Press
Speaker
727
alarm type 1 or 2
9999
Speaker to hang up
8
CHANGING THE TIME
Note – Must be done from reception or main handset
Leave Handset Down
Press
Speaker
Dial
728
Dial
two digits for the hour (24 hour)
Dial
two digits for the minutes
Press
Speaker to hang up
NOTE: The date can only be set / changed in system programming
INTERRUPT A CALL
(Tone override)
* Note - Will not work if called station has CFW B/N activated
To send signals to an extension busy on a call:
Dial
Extension that is busy
press
# When you hear the busy tone
(The called extension hears call alert notification, press the
hold button and both parties are connected.)
BARGE IN (INTERRUPT A CALL)* Note - Must be activated in programming
Lift
Handset
Dial
710
Dial
Busy Extension (The extension user will hear a warning tone).
ROOM MONITOR
Room monitor lets an extension listen to the sounds in co-workers area, for
example, a receptionist could listen for sounds in the warehouse when it’s
left unattended.
NOTE: (A Room monitor key must be programmed. Room monitor must be
activated at the extension initiating the monitor and at the extension that is to be
monitored. You can only listen to one extension at a time.)
To activate Room Monitor from initiating extension:
Press
Room Monitor key
Dial
Extension number you are at
(You can place and answer calls whilst monitor is active)
To activate Room Monitor from extension to be monitored:
Press
Room Monitor key
Dial
Extension number you are at
V5
9
DIRECTORY DIALLING
Displays a list of Speed Dials, Extensions, Personal Speed Dials, and the
Telephone Book to select from:
To Access The Telephone Book directly:
Press
on the Jog Dial
OR
For all other lists:
Press
Dir soft key (for directory)
Press
Soft key (according to list)
SPD
EXT
STA
TELBK
Dial
Press
Press
Lift
– Speed Dials
– co-worker’s Extensions
– Personal Speed Dials
– Telephone Book
THEN
The first letter of the name you are looking for
Soft Key to jump to that section
Arrow up or down to scroll through the list
Handset or press Dial Soft Key or press Speaker to place call
To cancel Directory Dialling:
Press
Exit key
V5
10
SYSTEM SPEED DIALLING
To Store Abbreviated Dialling number:
Press
Dial
Dial
Dial
Press
Enter
Press
Press
Speaker key.
753
Speed Dial Code - System 001 to 999
Telephone Number you want to store (no leading 0 required).
HOLD.
Name of the company or person using the keypad.
(## for space, # to move cursor if two digits on same key)
HOLD.
Speaker to hang up.
Press
Press
Enter
Press
Lift
DIR soft key menu button,
SYS soft button,
First letter of their name,
Arrow keys to scroll,
Handset to dial
To Dial Abbreviated number:
OR
If you know the code you wish to dial:
Press
Redial
Dial
Code (eg:001-899),
Lift
Handset or Press Speaker
Access Speed Dials from Cordless
Press
Press
Dial
Talk/On Button
#2
Speed dial code
Check Abbreviated Dialling numbers:
Press
Press
Dial
Press
Help
Redial key
Abbreviated Dialling Code and check number
Exit when finished
V5
11
PROGRAMMING ONE TOUCH BUTTONS
Program One Touch Buttons for External Phone Numbers:
Press
Dial
Press
Enter
Enter
Enter
Press
Press
SPK
751
KEY you wish to program
01
0 for an outside line
Phone number
HOLD
SPK
Program Function Buttons for Internal Extensions:
Press
Dial
Press
Enter
Enter
Press
Press
SPK
751
KEY you wish to program
01
Extension Number
HOLD
SPK
Program Function Buttons for all other features:
Press
Dial
Press
Enter
Press
Press
SPK key
751.
Key you want to program.
2-digit key function (see next page)
HOLD
SPK
Program Function Buttons for extension names:
Press
Dial
Press
Enter
Press
Press
Program extension names:
Press
Enter
Type
Press
Press
V5
SPK key
751.
key you want to program.
55
Hold
SPK
Ext Names Button
Extension Number
The extension Name (remember # for space, Conf for backspace)
Hold
SPK
12
Available 2-digit key function functions are:
00 Not Defined
01 DSS/One-Touch Key
03 DND Key
04 BGM (ON/OFF)
05 Headset Key
08 Incoming Caller-ID List
09 Day / Night Switch
10 Call Forward-Immediate
11 Call Forward-Busy
12 Call Forward-No Answer
13 Call Forward-Busy/No Answer
14 Call Forward-Dual Ring
15 Call Forward-Follow Me
16 –Not Used 17 –Not Used 18 Text message set up.
19 External Group Paging
20 External All Call Paging
21 Internal Group Paging
• 22 Internal All Call Paging
• 23 Meet-Me Answer to Internal Paging
• 24 Call Pickup for Own Group
• 25 Call Pickup for Another Group
• 26 Call Pickup for Specified Group
• 27 Abbreviated Dial-Common/Personal
• 28 Abbreviated Dial-Group
• 29 Repeat Dial
• 30 Saved Number Redial
• 31 Memo Dial
• 32 Meet-Me Conference
• 35 Call Back Request (camp on)
• 37 DND/FWD Override
• 38 Message Wait Button
• 55 Extension Name Edit
• 63 Restrict Caller-ID (ISDN)
• 45 Exclusive Hold
• 48 Voice Over
• 49 to Redirect
• 50 Account Code
• 66 CTI Comms
• 77 Voice Mail (In Skin)
• 78 Conversation Record
• 79 Automated Attendant
• SC 852:
• *00 Not used
• *01 Trunk Key
• *02 Trunk Group/ Loop Key
• *03 Virtual Extension Key
• *04 Park Hold Key
• *05 Loop key
V5
13
TO SET YOUR PHONE TO DISPLAY A MESSAGE ON THE SCREEN WHEN SOMEONE DIALS YOUR
EXTENSION (FOR WHEN YOU ARE OUT OF THE OFFICE):
Set up a Text Message Key first – Spkr 751, press spare button, dial 1801, press hold, press speaker
Then to set:
Press
Speaker Button,
Press
Text Message Key (programmed above)
Use the up/down keys to scroll through options
Select Option Code Below
Change time as appropriate, press speaker to set
01 In meeting until ___:___
Enter Time,
Press
Speaker button to set.
02 In meeting room
Enter
Time,
Press
Speaker button to set.
03 Come back
Enter
Time coming back,
Press
Speaker button to set.
04 Please call …….
Enter
Phone number,
Press
Speaker button to set.
05 Busy call after
Enter
Time,
Press
Speaker to set.
06 Out for lunch back at ……/…...
Enter
Time,
Press
Speaker button to set.
07 Business Trip back at ……/…….
Enter
Date,
Press
Speaker button to set.
08 Business Trip…….one day trip
Enter
Date,
press
Speaker button to set
09 Gone for the day.
Press
Speaker button to set.
10 On Vacation until ……./…….
Enter
Date,
Press
Speaker button to set
To cancel
Press:
Speaker
Press
Test Message Key
Press
Speaker to hang up
* Techs can program custom messages if required, e.g. codes 11-20
V5
14
SOFT KEY MENU (MENU’S ON DISPLAY SCREEN)
No.
Menu Item
1
Call History
2
Directory
3
Tool
4
Call Function
5
Setting
6
Presence
#
Favorite
0
Terminal
Config
Description
To view Call History. For details, see
Call History operation section.
To use Directory function. For details see
Directory operation section
Uses when accessing external XML
Server. For details, please contact the
system administrator.
Currently Not Used (greyed out)
To set up the terminal such as ringing
volume control, LCD display setting and
download of Music on Hold.
Currently Not Used (greyed out)
By registering frequently-used features as
favourite, the user can access these
features with simple operation.
This item is used for Configuration setting of
DT Series.
History Menu
LIST MENU
Key
Name
Description
1
REDIAL
Detailed info. of last call
2
CID
Former records
Directory Menu
V5
Key
Name
Description
1
REGIST
To add new data
2
SEARCH
To find registered data
3
SETTING
4
Delete All
Delete all history
15
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