Lexmark Color Jetprinter Z12 User manual

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Lexmark Color Jetprinter Z12 User manual | Manualzz

Edition notice

Edition: June 2000

The following paragraph does not apply to any country

where such provisions are inconsistent with local law:

LEXMARK INTERNATIONAL, INC., PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY

KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT

NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

Comments about this publication may be addressed to

Lexmark International, Inc., Department F95/032-2, 740

West New Circle Road, Lexington, Kentucky 40550, U.S.A.

In the United Kingdom and Eire, send to Lexmark

International Ltd., Marketing and Services Department,

Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ.

Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-

9727. In the United Kingdom and Eire, call 0628-481500. In other countries, contact your point of purchase.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

Lexmark, Lexmark with diamond design, and ColorFine are trademarks of Lexmark International, Inc., registered in the

United States and/or other countries. Color Jetprinter is a trademark of Lexmark International, Inc.

Other trademarks are the properties

of their respective owners.

© Copyright 2000 Lexmark

International, Inc.

All rights reserved.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with

RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and

Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,

Lexington, KY 40550.

Steps to basic printing

tells you how to load paper and adjust your printer software for printing.

Home page

Maintaining your printer

tells you how to install, replace, and align the print cartridge.

Troubleshooting

provides information for solving printing problems.

Appendix

provides notices and safety information.

Index

provides quick links to the information you need. Just click an index entry, and go to the information source.

Lexmark™ Z12 Color Jetprinter™ User’s Guide for Windows 2000

Use this guide when you have questions about your printer or when you encounter a problem.

Tips for using this guide

Use the buttons on the left side of the screen to navigate through the chapters of this guide.

Click the

blue text

to link to another part of this guide.

Click the left or right arrows to move forward or back through the pages. Click the house to return to the Home page.

To view edition and trademark information, click the

Edition notice

.

To print this guide:

1 From the Acrobat Reader File menu, select

Print.

2 Click Properties, and make sure Landscape is selected.

3 Select the pages you want to print, and click OK.

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

This guide describes how to use your printer with Windows 2000. For help using your printer with Windows 95 or Windows 98, refer to the

User’s Guide that came with your printer.

To perform basic printing tasks, follow four simple steps:

Step 1: Insert the appropriate print cartridge

Step 2: Load the paper

Step 3: Customize the printer software

Step 4: Print your document

3

Steps to basic printing

Maintaining your printer

Steps to basic printing

Step 1: Insert the appropriate print cartridge

Your printer uses one print cartridge at a time: either a color cartridge or a black cartridge. Documents that you want to print with colored text or graphics must be printed using a color print cartridge. To extend the life of your color print cartridge, you can print black and white documents using a black print cartridge.

Your printer came with a color print cartridge (Lexmark part number

17G0060). You may purchase a black print cartridge (Lexmark part number 17G0050) from your point of purchase retailer or a from a

Lexmark Authorized Supplies Dealer. Where available, you may purchase supplies directly from Lexmark via the phone or your

Lexmark Web site.

Troubleshooting

Appendix

Index

4

Steps to basic printing

Maintaining your printer

Steps to basic printing

Step 2: Load the paper

1

Place the paper against the right side of the sheet feeder, with the print side facing you.

Paper alignment marks

Sheet feeder

Troubleshooting

2

Squeeze the release tab and the paper guide together, and slide the paper guide to the edge of the paper.

Paper guide

Release tab

Appendix

5

Index

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

Loading print media

Load up to: Make sure:

100 sheets of plain paper

10 envelopes

• The print side is facing you.

• The paper guide is against the side of the paper.

• The print side is facing you.

• The stamp location is in the upper left corner.

• The envelopes are loaded vertically against the right side of the sheet feeder.

• The paper guide is against the side of the envelopes.

6

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

Load up to:

10 greeting cards, index cards, postcards, or photo cards

Make sure:

• The print side is facing you.

• The cards are loaded vertically against the right side of the sheet feeder.

• The paper guide is against the side of the cards.

25 sheets of coated paper, photo paper, or glossy paper

• The glossy or coated side is facing you.

• The paper guide is against the side of the photo paper.

25 iron-on transfers • You follow the instructions on the packaging to load the iron-on transfers.

• The paper guide is against the side of the iron-on transfers.

7

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

Load up to:

100 sheets of custom size paper

Make sure:

• Your paper size fits within these dimensions:

- Width:

76 mm to 216 mm

3.0 in. to 8.5 in.

- Length:

127 mm to 432 mm

5.0 in. to 17.0 in.

• The paper guide is against the side of the paper.

8

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

Load up to:

20 sheets of banner paper

Make sure:

• You remove any paper from the sheet feeder and load the banner paper.

To load the banner paper:

a Pull the paper support up slightly to unlock the front tabs.

b Tilt the paper support back until it locks in the horizontal position.

9

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

Load up to:

20 sheets of banner paper (cont.)

Make sure:

c Place your stack of banner paper on the paper support.

d Insert the leading edge of the first page into the sheet feeder.

• The paper guide is against the side of the paper.

• After your banner prints, remove the banner paper, and return the paper support to the upright position.

Note: Make sure you select Banner or Banner A4 paper size in the printer driver.

10

Steps to basic printing

Maintaining your printer

Troubleshooting

Steps to basic printing

Load up to: Make sure:

25 transparencies • The rough side of the transparencies is facing you (smooth side down).

• The paper guide is against the side of the transparencies.

Step 3: Customize the printer software

Your printer software includes applications that let you perform printing tasks with superior printing results. One of these applications is the printer driver. In Windows 2000, your printer driver is called

Printing Preferences. Printing Preferences includes two tabs: Page

Setup and Features. Both tabs contain settings for operating your printer and its software.

Appendix

11

Index

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

1

2

3

4

Opening Printing Preferences from an application

When you open Printing Preferences from your application, you can change printer settings ONLY for the document you are currently creating.

Open the application’s File menu.

Choose Print (or Printer) Setup.

In the Printer Setup dialog box, click the Properties, Option, or

Setup button (depending on the application).

Change settings as needed.

1

2

3

4

Opening the Printing Preferences from Windows

When you open Printing Preferences from Windows, the settings apply to ALL documents, unless you change them from the application.

From the Start menu, select Settings, and then select Printers.

From the Printers folder, right-click the icon for the Lexmark Z12 printer.

Select Printing Preferences from the sidebar menu.

Change settings as needed.

12

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

Click the…

Page Setup tab to:

• Select a paper size, media type, and orientation.

• Select a print quality setting.

• Choose the number of copies and the order of printing.

• View current settings.

Features tab to:

• Perform cartridge maintenance.

• Choose the default settings.

• Find copyright and driver version information.

• View current settings.

Lexmark Z12 Series Colorfine Printing Preferences

Page Setup Features

Paper Size:

Letter (8.5 x 11in.)

Hot Spot Help

Custom Paper Size

Media Type:

Plain Paper

Print Quality

High Speed

Normal

High Quality

Copies

1 (1-99)

Orientation/Order

Portrait

Landscape

Reverse Order Printing

Collate Copies

Item

Paper Size

Media Type

Print Quality

Orientation

Copies

Collate

Current Settings

Setting

Letter (8.5 x11 in)

Plain Paper

Normal

Portrait

1

On

Help button to access

Printing

Preferences help.

OK Cancel Help

13

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

Selecting settings for specialty media

When your printer software was installed, the printer driver was set to the default settings. Use the default settings for printing most documents on plain paper. To change these settings for specialty media, use the following table:

When you are printing on:

Envelopes

Greeting cards, index cards, postcards, or photo cards

From the Page Setup tab, make these selections:

From the Paper Size drop-down menu, select the appropriate envelope size.

Note: Many applications are designed to override the envelope settings in the printer software. Make sure landscape orientation is selected in your application.

• From the Media Type drop-down menu, select Greeting Card Stock.

• Select the appropriate Paper Size setting.

14

Printing beyond the basics

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

When you are printing on:

Coated paper

Photo paper or glossy paper

From the Page Setup tab, make these selections:

• From the Media Type drop-down menu, select Coated Paper.

• Select the appropriate Paper Size setting.

• From the Media Type drop-down menu, select Glossy/Photo Paper.

• From the Print Quality area, select High

Quality.

• Select the appropriate Paper Size setting.

Note: When printing photos, remove each photo as it exits from the printer, and allow it to dry before stacking.

15

Printing beyond the basics

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Steps to basic printing

When you are printing on:

Sheets of custom size paper

Banner paper

Transparencies

From the Page Setup tab, make these selections:

Click the Custom Paper Size button.

Enter the dimensions for your custom

paper size. For help, see

Loading print media

.

From the Paper Size drop-down menu, select Banner Letter or Banner A4. For

help, see

Loading print media

.

• From the Media Type drop-down menu, select Transparency.

• From the Print Quality area, select

Normal or High Quality.

Note: When printing transparencies, remove each transparency as it exits from the printer, and allow it to dry before stacking.

16

Printing beyond the basics

Steps to basic printing

Maintaining your printer

Troubleshooting

Steps to basic printing

When you are printing on:

Iron-on transfers

From the Page Setup tab, make these selections:

From the Media Type drop-down menu, select

Iron-On Transfer.

Note: To ensure that the iron-on transfer will print correctly, print your design on plain paper before printing on an iron-on transfer.

Step 4: Print your document

1

2

From your application’s File menu, click Print.

From the Print dialog box, click OK or Print (depending on the application).

Appendix

Index

17

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Maintaining your printer

This section describes how to install, replace, and care for your print cartridge. You can use your printer’s Control Program to help you with these tasks.

Using the Control Program

Installing or replacing a print cartridge

Improving print quality

Aligning the print cartridge

Cleaning the print nozzles

Wiping print nozzles and contacts

Preserving print cartridges

18

Steps to basic printing

Maintaining your printer

Maintaining your printer

Using the Control Program

The Control Program allows you to monitor your printer’s status, perform cartridge installation and maintenance, set printer options, and access driver version and copyright information. To open the

Control Program from Windows:

1

2

3

From the Start menu, click Programs.

Click Lexmark Z12 Series ColorFine.

Click Control Program.

Troubleshooting

Appendix

Index

19

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Maintaining your printer

Click the…

Status tab to:

• Monitor the status of your print job.

• Cancel your print job.

About tab to find printer software version and copyright information.

Control Program -Lexmark Z12 ColorFine

Status Cartridge Options About

Cartridge tab to:

• Install a print cartridge.

• Align the cartridge.

• Clean the print nozzles.

• Print a test page.

• View the cartridge part number and order supplies directly from Lexmark’s

Web site.

Low Full

Options tab to:

• Control how and when the Control

Program displays.

• Enable bidirectional support.

• Disable the printer shortcut.

Install Cartridge…

Align Cartridge…

Clean Print Nozzles

Print Test Page

Order Supplies

Help button to access Control

Program help.

OK Cancel Help

20

Index

Steps to basic printing

Maintaining your printer

Installing or replacing a print cartridge

1

Make sure the Power light is On.

Power light

Paper Feed light

Maintaining your printer

2

Raise the front cover. The print cartridge carrier moves to the loading position unless the printer is busy.

Front cover

Troubleshooting

Print cartridge carrier in the loading position

Appendix

21

Index

Steps to basic printing

Maintaining your printer

Maintaining your printer

3

Remove the old print cartridge. Store it in an air-tight container or dispose of it. For help storing your cartridge, see

page 31

.

Black Cartridge 17G0050

Color Cartridge 17G0060

High Yield Black Cartridge 16G0055

High Yield Color Cartridge 16G0065

Troubleshooting

4

5

6

Open the Control Program. For help, see

page 19

.

Click the Cartridge tab.

Click Install Cartridge.

Appendix

22

Index

Steps to basic printing

Maintaining your printer

Troubleshooting

Maintaining your printer

7

The Change Cartridge dialog box appears. Follow the instructions on your screen to install the cartridge.

Warning:

Do

not

touch the gold contact area of the print cartridge.

Install Cartridge

To install or change the print cartridge follow these steps:

1) Raise the printer’s front cover.

The cartridge carrier moves automatically to the loading position and stops.

2) If you are setting up your printer for the first time, go to step 3.

Otherwise, pull the handle of the installed cartridge forward until it unsnaps. Then lift the cartridge out of the printer.

3) If you are installing a cartridge that you have already used, go to step 4.

If you are installing a new cartridge, carefully remove the sticker and transparent tape that cover the copper contact area.

Do not touch or remove the copper contact area!

4) Place the print cartridge in the carrier. Push the cartridge back firmly until it snaps into place.

5) Close the printer’s front cover, and click OK to continue.

OK

When installation is complete, click

OK

.

Appendix

23

Index

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Maintaining your printer

8

The Choose Cartridge window appears:

Choose Cartridge

a Select the cartridge you installed in your printer.

From the list boxes below, choose which cartridge you have just installed.

{

COLOR p/n 17G0060 b If you installed a new cartridge, click the box to reset the ink level to full.

If you installed a new cartridge, reset the ink level image to full.

{

Reset cartridge’s ink level to full.

c Click

OK

.

OK

9

The Automatic Alignment window appears:

If you installed a new print cartridge, click Align to align the print cartridges for the best print quality.

For help, see

page 25

.

Automatic Alignment

You changed your print cartridge.

For best print quality, you should align your cartridge.

Do you wish to align it?

Align…

Skip

24

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Maintaining your printer

Improving print quality

If print quality is not as high as you expected, you may need to align the print cartridge or clean the print nozzles.

3

4

1

2

Aligning the print cartridge

Normally, you only align the print cartridge after installing a new print cartridge. However, you may also need to align the print cartridge when:

Characters are not aligned correctly at the left margin.

Vertical lines appear “wavy.”

To align the print cartridge:

Load plain paper in the printer.

Open the Control Program. For help, see

page 19

.

Click the Cartridge tab.

Click Align Cartridge. Your printer prints an alignment test page and the Align Cartridge dialog box appears.

25

Index

Steps to basic printing

Maintaining your printer

An alignment test page with

30 alignment patterns prints.

Each pattern has a number under it.

Maintaining your printer

The test page looks similar to the one shown:

Troubleshooting

For example, in alignment group A,

16 comes closest to forming a straight line.

5

Find the number under the alignment pattern that comes closest to forming a straight line.

Appendix

26

Index

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Maintaining your printer

6

In the Align Cartridge dialog box, enter the pattern numbers from the printed test page that come closest to forming a straight line.

For example, on the previous page, pattern 16 came closest to forming a straight line.

Align Cartridge

1) The printer is printing an alignment page. When it is finished, find the number beneath the pattern that comes closest to forming a straight line.

2) Change the number below to the number you selected.

3) Click OK.

OK

Cancel b After you have entered a number for all of the patterns, click OK.

a Click these scroll arrows to select the number to enter or type in the number.

A

Example:

16

27

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Maintaining your printer

1

2

3

Cleaning the print nozzles

The print cartridge nozzle test helps you pinpoint any clogged nozzles. The nozzle test also cleans the print cartridge by forcing ink through the nozzles. A test line prints so you can see if the cleaning process was successful. Run the nozzle test when:

Characters are not printing completely.

White dashes appear in graphics or printed text.

Print is smudged or too dark.

Colors do not print correctly.

To run the nozzle test:

Load plain paper in the printer.

Open the Control Program. For help, see

page 19

.

Click the Cartridge tab.

28

Steps to basic printing

Maintaining your printer

Maintaining your printer

4

Click Clean Print Nozzles.

The printer feeds a sheet of paper and prints a nozzle test pattern, similar to the one shown:

Broken lines at the top of the page indicate clogged nozzles.

Purge lines print when ink is forced through the nozzles to unclog them.

Troubleshooting

Appendix

When you install a:

Black cartridge

Color cartridge

29

Unbroken lines at the bottom of the page indicate the nozzles were cleaned.

These purge lines print:

1 purge line

3 purge lines

Index

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Maintaining your printer

5

6

7

8

Compare the diagonal lines above the printed bars to the diagonal lines below the printed bars. Look for a break in the lines.

A broken line indicates clogged nozzles.

If the bottom line still has breaks, run the test two more times.

If the print quality is satisfactory after running the test three times, the print nozzles are clean. You do not need to complete the remaining steps.

If the print quality of both sets of lines is not satisfactory after running the test three times, go to step 6.

Remove and reinstall the print cartridge.

Repeat the nozzle test.

If the lines are still broken, continue with the next section,

Wiping print nozzles and contacts

.

1

Wiping print nozzles and contacts

If print quality does not improve after cleaning the print nozzles (see

page 28

), there may be dried ink on the print nozzles or contacts.

Remove the print cartridge from the printer. For help, see

page 21

.

30

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Maintaining your printer

2

Dampen a clean, lint-free cloth with water. Gently wipe the nozzles and contacts in one direction.

3

a Hold the damp cloth against the nozzles for about three seconds. Gently blot and wipe dry.

b Use another clean section of cloth to gently wipe the contacts. Hold the damp, lint-free cloth against the contacts for about three seconds. Gently blot and wipe dry.

Reinstall the print cartridge and repeat the nozzle test. For help,

see

page 28

.

Preserving print cartridges

To ensure the longest life from your print cartridge and optimum performance from your printer, keep a new print cartridge in its packaging until you are ready to install it.

31

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Maintaining your printer

1

2

Do not remove a print cartridge from the printer except to replace, clean, or store it in the cartridge storage unit or other air-tight container. The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time.

To install the cartridge storage unit and remove the extra cartridge:

Insert the tabs of the cartridge storage unit into the slots on the back of your printer.

Snap the storage unit securely into place.

3

4

Insert the extra print cartridge into the storage unit.

Push back firmly on the cartridge until it snaps into place.

32

Printing beyond the basics

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Maintaining your printer

1

2

To remove a print cartridge from the storage unit:

Pull the print cartridge handle toward you until you hear a snap.

Pull the print cartridge straight out of the storage unit.

Lexmark’s printer warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of refilled cartridges. Refilling cartridges can affect print quality and cause damage to the printer. For best results, use Lexmark supplies.

33

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Troubleshooting

This section lists printer problems that can occur and explains what you can do to solve them.

From the following list of printing problems, select a category that describes the type of problem you are experiencing. Then search for the solution to your problem.

General printing problems

Printer doesn’t print

Paper misfeeds or jams

Document prints with mistakes or poor quality

Problems with transparencies, photos, or envelopes

Error messages and flashing lights

34

Steps to basic printing

Maintaining your printer

Troubleshooting

Troubleshooting

General printing problems

When there is a problem, first make sure:

The power supply is connected to the printer and plugged into a properly grounded electrical outlet.

The printer is turned On.

The printer cable is securely attached to both your computer and printer.

If you are using a parallel cable, the cable is IEEE 1284-compliant and supports bidirectional printing.

If you are using a parallel cable, bidirectional support is enabled in your printer software:

1

From the printer’s Control Program, click the Options tab.

2

Make sure Enable Bidirectional Support is checked.

For additional help, refer to the Troubleshooting section of your printer software Help files.

Appendix

35

Index

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Troubleshooting

Printer doesn’t print

If your printer doesn’t print, your printer and your computer may not be able to communicate properly.

The following events also indicate bidirectional communications problems:

A message appears on your computer screen indicating that your printer cannot establish bidirectional communications with your computer.

Print cartridge ink level indicators on the Cartridge tab of the printer’s Control Program are shaded.

Error messages (such as Paper Out) and job progress information do not appear on your computer screen.

Before proceeding, verify that:

The printer software has been installed correctly. See

page 48

.

The parallel or USB cable is securely attached to both the printer and the computer.

The printer is plugged in and turned on.

36

Index

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Troubleshooting

Your printer software is set to an LPTn port if you are using a parallel cable or to a USB port if you are using a USB cable.

To check your port settings in Windows 2000:

1

Click Start.

2

3

4

Select Settings.

Click Printers.

Right-click the Lexmark Z12 Series ColorFine

icon.

Click Properties.

5

6

7

Click the Ports tab.

Select USB or LPTn to change your port.

8

Click OK.

If you have a switch box or other device (such as a scanner or fax) connected to the computer's parallel port, make sure it supports bidirectional communication. You may need to disconnect your printer from the switch box or other device and connect it directly to your computer.

If you are using a USB hub with your printer, remove the hub and connect the USB cable directly to the computer.

37

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Troubleshooting

Printer is plugged in but doesn’t print, or you get a Printer Offline or Printer Not Ready message

Make sure:

The printer is turned On.

Paper is loaded correctly

.

The parallel or USB cable is completely plugged into the printer

.

The printer is set as the default printer.

The printer is not being held or paused in the print queue. To check the printer status:

1

From the Printers folder, double-click the Lexmark Z12

Series ColorFine icon.

2

Click the Printer menu and make sure no check mark appears next to the Pause Printing option.

Print a test page. If the test page prints, the printer is functioning properly. Check your application.

38

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Warning:

Do

not

touch the gold contact area of the print cartridge.

Troubleshooting

Test page does not print

Make sure:

The print cartridge is properly installed. For help, see

page 21

.

If you are using a parallel cable, the cable is IEEE 1284-compliant and supports bidirectional printing.

Printer ejects a blank page after appearing to print

Make sure:

Your Lexmark printer is set as the default printer.

You have removed the sticker and transparent tape from the bottom of the print cartridge. For help, see

page 21

.

Printer prints very slowly

Close any open applications not in use.

Decrease your Print Quality setting.

Check the document you are printing. Photos and graphics may take longer to print than regular text.

Check your computer’s resources, and consider increasing the virtual memory for your computer

39

Steps to basic printing

Maintaining your printer

Troubleshooting

Troubleshooting

Consider purchasing more memory.

Paper misfeeds or jams

Paper misfeeds or multiple sheets feed through the printer

Make sure:

The paper is recommended for inkjet printers.

You do not force the paper down into the printer when you load it.

Align the top edge of the paper with the paper alignment guides on the paper support.

The printer is on a flat, level surface.

The left paper guide is against the side of the paper.

You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.

The paper guide does not cause the paper to bow in the sheet feeder.

Appendix

40

Index

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Troubleshooting

Printer does not feed envelopes or specialty media

Make sure your printer will feed regular paper. For help loading paper, see

page 5

.

If regular paper feeds without problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes. For help loading envelopes, see

page 6

.

Make sure the appropriate envelope size or specialty media is selected in the printer software.

Make sure you are using a specialty media or envelope size that is supported by your printer.

Your application may not be designed to print envelopes. For help, check your application’s documentation.

41

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Troubleshooting

3

4

1

2

5

6

7

Printer has a paper jam

If the paper is lodged too far into the printer and can’t be removed:

Press the Power button to turn the printer Off.

Press the Power button to turn the printer back On.

If the printer does not eject the page, turn the printer Off.

Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, raise the front cover and pull the paper out of the printer.

Close the front cover.

Press the Power button to turn the printer On.

Resend your document to print.

Document prints with mistakes or poor quality

Print is too dark or smudged

Make sure the paper is straight and unwrinkled.

Let the ink dry before handling the paper.

Make sure the Media Type setting in the printer software matches the type of paper loaded in the printer.

42

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Troubleshooting

Change the Print Quality setting to High Speed. For help, see

page 13

.

Clean the print nozzles. For help, see

page 28

.

Vertical straight lines are not smooth

To improve the print quality of vertical straight lines in tables, borders, and graphs:

Select a higher print quality.

Align the print cartridge. For help, see

page 25

.

Clean the print nozzles. For help, see

page 28

.

Print smears on the page

The next page exiting the printer may be smearing the ink.

Remove the pages as they exit the printer, and allow them to dry before stacking.

The print nozzles may need cleaning. For help, see

page 28

.

43

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Troubleshooting

Printed pages have alternating bands of light and dark print

(intermittent printing)

Change the Print Quality setting to High Quality. For help, see page

page 13

.

Make sure bidirectional communications exist between your printer and computer. For help, see

page 36

.

Print quality is poor at the left, right, top, or bottom edge of page

Like other printers, your printer cannot print in the extreme left, right, top, or bottom edges of a page.

Use these minimum settings:

Left and right margins:

6.35 mm (0.25 in.) each for all paper sizes except A4

For A4 size paper - 3.37 mm (0.133 in.) each

Top and bottom margins:

Top - 1.7 mm (0.067 in.)

Bottom - 12.7 mm (0.5 in.) for most jobs

19 mm (0.75 in.) for best print quality for color jobs

44

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Troubleshooting

Printed characters are improperly formed or misaligned

Cancel any print jobs and resend your job to print.

Align the print cartridge. For help, see

page 25

.

Clean the print nozzles. For help, see

page 28

.

Colors on the printout differ from the colors on the screen

A print cartridge may be out of ink or low on ink. For help changing

the print cartridge, see

page 21

.

Use a different brand of paper. Every paper brand accepts ink differently and prints with slight color variations.

Remove any extra devices, such as a scanner, and connect the printer directly to the port.

Colors on the printout are faded

Try the suggestions listed in the previous section,

Colors on the printout differ from the colors on the screen

. If your colors still

seem faded, clean the print nozzles. For help, see

page 28

.

45

Printing beyond the basics

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Troubleshooting

Characters are missing or unexpected

Make sure your Lexmark Z12 printer driver is selected as the default printer.

Your printer may have bidirectional communication problems. For help, see

page 36

.

Problems with transparencies, photos, or envelopes

Glossy photo papers or transparencies stick together

Remove each page as it exits the printer, and allow it to dry before stacking.

Use a photo paper or transparency designed for use with an inkjet printer.

Transparencies or photos contain white lines

From the Print Quality area, select High Quality. For help, see

page 13

.

Clean the print nozzles. For help, see

page 28

.

Printer does not feed envelopes or specialty media

For help, see

page 41

.

46

Printing beyond the basics

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Troubleshooting

Error messages and flashing lights

Paper Jam message

For help, see

page 42

.

Power light

Paper

Feed light

Ink Low message

A print cartridge is running out of ink. Purchase a new print cartridge.

The Power light is On and the Paper Feed light is blinking

If the printer is out of paper:

1

Load paper.

2

Press the Paper Feed button.

If the printer has a paper jam, see

page 42

.

1

2

The Power light and Paper Feed light are blinking

The print cartridge carrier has stalled. Check your screen for any error messages.

Turn the printer Off.

Wait a few seconds, and then turn the printer back On.

47

Printing beyond the basics

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Index

Appendix

This section contains information about:

• Installing printer software

• Uninstalling printer software

• Power Supply

• Safety

Installing printer software

You can obtain the printer software using the:

• Compact disc (CD-ROM) that came with your printer

• World Wide Web

• Diskettes

If your printer software does not install properly, a communications error message appears when you try to print. You may need to uninstall and then reinstall the printer software. For help, see

page 49

.

Using the CD

1 Start Windows.

2 If any screen appears, click

Cancel.

3 When the desktop appears, insert the software CD.

The Lexmark Z12 software installation screen appears.

4 Click Install Printer Software.

Using the World Wide Web

If your computer does not have a

CD-ROM drive, you can download the printer software from the World

Wide Web at www.lexmark.com.

1 From Lexmark’s Web site, select the appropriate driver for your operating system.

2 Select Save to Disk.

3 Select a location on your hard disk drive.

4 Double-click the executable

(.exe) file to open it.

The Win Self-Extractor window opens.

5 Follow the set of instructions on your screen.

Using diskettes

If your computer does not have a

CD-ROM drive, you can create driver diskettes using a friend’s computer or a computer at your

Lexmark dealer that has a

CD-ROM drive. You will need at least four blank 3.5 inch diskettes.

To create diskettes of the printer software:

1 Insert the software CD into the

CD-ROM drive.

If the CD does not run automatically: a From the Start menu, select

Run.

b In the command-line text box, type the letter of your

CD-ROM drive, followed by

:\setup (for example,

d:\setup), and then click OK.

2 When the Lexmark Z12 software installation screen appears, select Tools.

48

Printing beyond the basics

Steps to basic printing

Maintaining your printer

Troubleshooting

Appendix

Appendix

3 Select Create Diskettes.

4 Follow the instructions on the screen.

To install the printer software from diskettes:

1 Start Windows.

2 Insert Setup Disk 1 into your disk drive.

3 From the Start menu, select

Run.

4 In the command-line text box, type the letter of your disk drive, followed by :\setup (for example, a:\setup), and then click OK.

5 When prompted by the printer software, insert the appropriate disks into your disk drive, and click OK.

6 Follow the instructions on the screen.

Uninstalling printer software

If your printer software does not install properly, you may need to uninstall, and then reinstall it.

To uninstall the printer software:

1 From the Start menu, select

Programs.

2 Select Lexmark Z12 Series.

3 Select Uninstall.

4 Follow the instructions on your screen.

To reinstall the printer software, follow the appropriate set of

instructions from

“Installing printer software” on page 48

.

Power supply

If your power supply fails, replace it with the Lexmark replacement part or other UL LISTED Direct Plug-In

Power Unit marked “Class 2” and rated 30 V dc at 500mA.

Safety information

• If your product is NOT marked with this symbol , it MUST be connected to an electrical outlet that is properly grounded.

• The power cord must be connected to an electrical outlet that is near the product and easily accessible.

• Refer service or repairs, other than those described in the operating instructions, to a professional service person.

• This product is designed, tested and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

Index

49

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

About tab

20

aligning print cartridges

25

allows

19

B

banding

44

banner paper loading

9

,

10

settings

16

bidirectional communications problem indicators

36

black cartridge part number

22

blinking lights

Paper Feed

47

Power light

47

C

cards loading

7

cartridge storage unit

32

Cartridge tab

20

cartridges, print aligning

25

installing

21

part numbers

4

,

22

preserving

31

removing

22

replacing

21

CD-ROM installing software

48

characters, misformed

45

Choose Cartridge window

24

coated paper

15

loading

7

color cartridge part number

22

contacts, print wiping

30

Control Program

19

, 20

opening

19

tabs

20

using

19

Index

custom size paper loading

8

settings

16

D

dark or smudged print

42

default settings

14

diskettes, creating

48

downloaded printer driver, installing

48

E

envelopes loading

6

settings

14

, 29

error messages

Ink Low

47

Paper Jam

47

Printer Not Ready

38

Printer Offline

38

50

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

F

Features tab

13

flashing lights

47

foils loading

11

settings

16

front cover

21

G

glossy paper

15

loading

7

greeting cards loading

7

settings

14

I

improving print quality

25

index cards loading

7

settings

14

Ink Low message

47

installing cartridges

21

printer software

48

intermittent printing

44

iron-on transfers loading

7

settings

17

Index

M

margins, minimum settings

44

messages, error

Ink Low

47

Paper Jam

47

Printer Not Ready

38

Printer Offline

38

N

notices safety information

49

nozzle test

28

nozzles, print cleaning

28

wiping

30

H

high yield black cartridge

22

high yield color cartridge

22

L

lights locating

47

Paper Feed

47

patterns

47

Power

47

loading paper

5

loading paper

6

O

Options tab

20

ordering supplies

20

51

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

P

Page Setup tab

13

Paper Feed light

21

,

47

paper guide locating

5

using

5

paper loading

5

parallel cable

36

,

37

part numbers

4

,

22

black cartridge

4

,

22

color cartridge

4

,

22

high yield black cartridge

22

high yield color cartridge

22

photo cartridge

22

photo cards loading

7

settings

14

photo paper loading

7

settings

15

port settings

37

postcards loading

7

settings

14

Power light

21 ,

47

power supply

49

print cartridge part numbers

4

print cartridge contacts, wiping

30

print cartridges aligning

25

cleaning

28

installing

21

part numbers

22

preserving

31

removing

22

replacing

21

print media loading

6

print nozzles cleaning

28

wiping

30

print quality improving

25

Index

troubleshooting

42

printer driver downloading

48

installing

48

uninstalling

49

printer setup, troubleshooting

48

printer software installing

48

uninstalling

49

printer software installation, troubleshooting

48

Printing Preferences customizing

11

opening from an application

12

opening from Windows

12

tabs

11

printing problems color quality

45

error messages

47

general

35

poor quality

42

52

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

R

specialty media

46

release tab locating

5

using

5

resolving problems

48

reverse page order

13

S

safety information

49

settings banner paper

16

custom size paper

16

envelopes

14 ,

29

greeting cards

14

index cards

14

iron-on transfers

17

photo cards

14

photo paper

15

postcards

14

recommended

14

transparencies

16

sheet feeder locating

5

using

5

software applications

Control Program

19

software, printer installing

48

uninstalling

49

specialty papers settings

14

Status tab

20

supplies, ordering

20

T

test page alignment

25

does not print

39

transparencies loading

11

settings

16

troubleshooting error messages

47

flashing lights

47

Index

poor print quality

42

specialty print jobs

46

U

uninstalling printer software

49

USB cable

36

,

37

53

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