C-250 Technical Practice
TECHNICAL
Practice
Practice
TELECOM SOLUTIONS
FOR THE
C-250
Entry Phone Controller
with Call Forwarding
2 1 S T C E N T U RY
May 18, 2009
Single Entry Phone Controller with Call
Forwarding and Door Strike Control
The C-250 allows single line telephones or a
telephone system to share a phone line with a
single Viking entry phone. Tenants may answer
an entry phone call, converse with the visitor
and let them in with a touch tone command.
The C-250 also has a built in five number dialer
to make an outside call if there is no answer on
the inside phone. If the outside call is busy or
ring no answer, the C-250 can call up to four
more numbers.
The C-250 provides a “Call Waiting” tone when the phone line is in use. Tenants may
also call out to the entry phone for monitoring purposes.
Features
Applications
• Allows single line telephones or a telephone system
to share a phone line with a Viking entry phone
• Add an entry phone to your standard home or
office phones to provide door communication
• Provide commercial or residential security via
two-way handsfree communication at the door
or gate
• Connects in series with a single phone line or
with a phone system’s line/trunk input
• House phones ring with C.O. line cadence or
distinctive ring when the entry phone is calling
• Built in five number dialer
• Detects busy or ring no answer and goes onto the
next number
• Built in door strike relay with 1 or 2 digit commands
• Remote programming
• Auto answer
• Detects touch tones as fast as 50 milliseconds
Phone...715.386.8861
h t t p : / / w w w. v i k i n g e l e c t r o n i c s . c o m
• Trigger input for postal lock, Request for Exit (REX)
or immediate call forwarding
• Produces “Call Waiting” tones if the entry phone
is activated when the house phones are already
on a call
• Compatible with any Viking E Series or K Series
entry phone or use with any standard analog phone
Specifications
Power: 120VAC / 13.8VAC 1.25A, UL listed adapter provided
Dimensions: 133mm x 104mm x 44mm (5.25" x 4.1" x 1.75")
Shipping weight: 0.9kg (2 lbs.)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95%
non-condensing humidity
Ring Output: 5 REN, capable of ringing (10) 0.5 REN phones
Talk Battery: 32V DC
Relay Contact Rating: 5A @ 30VDC / 250VAC Maximum
Connections: (12) cage clamp screw terminals
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manufactured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's
Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL
BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED
AS SUCH.
the necessary modifications to maintain uninterrupted service.
If trouble is experienced with the C-250, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 (715) 386-8666
If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak
hours, such as early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected. This
is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Located on the equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive REN's on a
telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of
the REN's should not exceed five (5.0) To be certain of the number of devices that may be connected to a line, as determined by the total REN's, contact the local telephone company. For products approved after July 23, 2001, the REN for
this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the
REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must comply with the applicable
FCC Part 68 rules and requirements adopted by the ACTA. If your home has specially wired alarm equipment connected
to the telephone line, ensure the installation of this C-250 does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone company or a qualified installer.
If the C-250 causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
Installation and Applications
A. Basic Installation
VIKING ©
1
1 2 3
13.8V AC
Adapter
included
2 3 4
6
7
8
DOOR
STRIKE
COM
NC
NO
ENTRY
5
120V AC
TRIGGER
INPUT
PHONES
ENTRY CONTROLLER
WITH CALL FORWARD
LINE IN
AUTO ANSWER
POWER
TRIGGER MODE
13.8 VAC
LEARN MODE
POWER
CALLING
120V AC
MODEL C-250
VIKING
ELECTRONICS
HUDSON, WI 54016
EARTH GND
IMPORTANT: Electronic devices are susceptible to
lightning and power station electrical surges from both
the AC outlet and the telephone line. It is recommended that a surge protector be installed to protect against
such surges. Contact Panamax at (800) 472-5555 or Electronic
Specialists Inc. at (800) 225-4876.
!
9 10 11 12
Doorstrike/
Magnetic Lock
ON
LED3 LED2
1
2
LED1
3
S1
C
C
C
OR
* Earth Ground
(N.C.)
C.O. Line
* Note: To increase surge protection, fasten a wire from the screw
terminal to Earth Ground (grounding
rod, water pipe, etc.)
2
OR
Postal Lock
Switch (N.O.)
Auto Call Forward
Switch (N.O.)/Timer
House Phones
Model E-10A,
E-20B, E-30, E-40
(not included)
B. Using the C-250 with a Lamp Timer/LDB-2 or a Toggle Switch for Immediate Call Forwarding
Internal View of Viking model LDB-2
(not included, DOD# 408)
MODEL C-250
120V AC
VIKING
ELECTRONICS
HUDSON, WI 54016
Lamp Timer
(not included)
8
45
6789
DOOR
STRIKE
COM
NO
NC
ENTRY
PHONES
LINE IN
TRIGGER
INPUT
7
1 12 1 2
3
01
6
JP2
5
JP1
2 3 4
11 12 1 2 3
1
1
1 2 3
10
6789
EARTH GND
ENTRY CONTROLLER
WITH CALL FORWARD
45
AUTO ANSWER
POWER
TRIGGER MODE
13.8 VAC
LEARN MODE
POWER
CALLING
VIKING ©
1
2
3
4
5
6
7
8
9 10
9 10 11 12
ON
LED3 LED2
1
2
S1
LED1
1K Resistor
(Radio Shack
part # 271-1321)
3
C
C
C
C. Using the C-250 with a Proximity Card Reader or a Separate Keyless Entry Keypad
Step 1. Program the ES-1 “Relay Activation Time” to match the “Doorstrike Activation Time” on the C-250.
Step 2. Connect the ES-1 relay output in parallel with the doorstrike output contacts on the C-250.
VIKING ©
MODEL C-250
VIKING
ELECTRONICS
HUDSON, WI 54016
8
POWER 12 VDC
DOOR
STRIKE
NC
NO
GANG
LOG PROG
BUS COMM
9 10 11 12
WHT
7
BLK
6
WIEGAND
DEVICE
RED
5
ENTRY POINT
COM
TRIGGER
INPUT
ENTRY
PHONES
LINE IN
2 3 4
STAND-ALONE
DOOR CONTROLLER
ENTRY SYSTEM
GRN
1
1 2 3
MODEL ES-1
VIKING
ELECTRONICS
HUDSON, WI 54016
ENTRY CONTROLLER
WITH CALL FORWARD
EARTH GND
AUTO ANSWER
POWER
TRIGGER MODE
13.8 VAC
LEARN MODE
POWER
CALLING
VIKING ©
Viking HID-2
Keypad
(not included,
DOD# 199)
ON
LED3 LED2
1
2
S1
Doorstrike/
Magnetic Lock
LED1
3
C
C
[email protected]/
250VAC
maximum
C
PROGRAM
PHONE
(Power typically
not required for
gate controllers)
Viking HID-1
Proximity Card
Reader (not included,
DOD# 197)
and/or
Programming
A. Accessing the Programming Mode
The C-250 can be programmed from any touch tone phone connected to the house phone port or by calling into the
unit from a remote touch tone phone. A 6-digit security code is used to gain access, or set DIP switch 3 to the ON position for immediate access. If a command is entered correctly, 2 beeps will be heard, 3 beeps signal an error.
Once in the remote programming mode if no commands are entered for 20 seconds, you will hear 3 beeps and the programming mode will be terminated. If you do not want to wait 20 seconds, just enter “##7” and the programming mode
will be terminated immediately.
3
1. Local Programming
Set DIP switch 3 on the front of the C-250 to the ON position. Come off hook with the house phone and 2 beeps
will be heard signaling that the C-250 is in the programming Mode. When finished programming, hang up the phone
and set DIP Switch 3 to the OFF position.
2. Remote Programming with the Security Code
Set DIP switch 1 on the front of the C-250 to the ON position. Call into the unit from a remote touch tone phone.
After the incoming ring count is up (factory set to 10), the C-250 will answer the line and beep 1 time. Enter , followed by the 6-digit security code (factory set to 845464). Two beeps will be heard signaling that the C-250 is in the
programming mode.
3. Remote Programming without the Security Code
Set DIP switches 1 and 3 on the front of the C-250 to the ON position. Call into the unit from a remote touch tone
phone. After one ring, the C-250 will answer the line and beep 2 times signaling that the C-250 is in the programming mode. When finished programming, hang up the phone and set DIP Switch 3 to the OFF position.
B. Quick Programming Features
Enter Digits
+
Memory
Location
First phone number ........................................................................................................................... (1 to 20 digits) + #00
Second phone number ..................................................................................................................... (1 to 20 digits) + #01
Third phone number .......................................................................................................................... (1 to 20 digits) + #02
Fourth phone number ........................................................................................................................ (1 to 20 digits) + #03
Fifth phone number ............................................................................................................................ (1 to 20 digits) + #04
To clear any speed dial number ............................................................................................................... (no digits) + #00 to #04
Door Strike Activation Time ................................................................... (00 to 99 sec, 00 = .5 sec, factory 5 sec) + #40
Door Strike Command .......................................................................... (1 or 2 digits, blank is disable, factory 6) + #41
Maximum Call Time .................................................... (1 to 9 mins, 0 = 30 sec, blank is disable, factory 3 min) + #42
Maximum Ring Time ....................................................................... (00 to 59 secs, 00 is disable, factory 30 sec) + #43
Ring House Phone Count ......................................................... (1 to 9, 0 = immediate call forwarding, factory 4)
#44
Incoming Ring Count ............................................................................ (01 to 99, 00 disables answer, factory 10)
#45
Security Code .................................................................................................................. (6 digits, factory 845464) + #47
To add a “,“ at any point in the dialing string or door strike code .......................................................................................... ,,
To add a “#“ at any point in the dialing string or door strike code ........................................................................................... ,#
To add a four second pause at any point in the dialing string ................................................................................................ ,7
To add a one second pause at any point in the dialing string ................................................................................................ ,8
Ignore touch tones for programming entry phone .................................................................................................................. ##1
To reset all programming to factory default settings ............................................................................................................. ###
Exit programming .................................................................................................................................................................. ##7
The following commands are used during normal operation:
Enable Immediate Call Forward Mode ................................................................................................................................. ,,,
Disable Immediate Call Forward Mode (factory setting) ........................................................................................................ ###
C. Speed Dial Numbers (Memory Locations #00 to #04)
Note: Up to 20 digits can be stored in each dial position. Special features such as one and four second pauses, and
touch tone , and # count as a single digit.
The speed dial number stored in location #00 is the first outside number that will be dialed if the door phone goes off
hook and the house phone does not answer within the ring count set by location #44. Additional speed dial numbers
will be dialed if there is no answer or a busy at the first number. Each number is called only once. If all numbers are
called without an answer, the C-250 will generate a CPC signal and then a busy signal will be sent to the door phone.
To clear a speed dial number position, simply enter a # and the location number (00 to 04), without any preceding numbers. If no numbers are programmed, the C-250 will only call the house phone.
D. Door Strike Activation Time (Memory Location #40)
The value stored in the Door Strike Activation Time is the amount of time the door strike relay will be energized after a
correct touch tone command is entered or the trigger input is activated. This two digit number can range from 01 to 99
seconds, or enter 00 for 0.5 seconds. The factory setting is 5 seconds.
4
E. Door Strike Command (Memory Location #41)
The one or two digit code stored in the Door Strike Command is the touch tone command that the person being called
must enter on their touch tone phone in order to actuate the door strike. The code can contain the numbers 1 to 9, 0,
,, # or any two digit combinations. To disable this feature enter #41 without any preceding digits. The code must be
entered while the house phone or the remote phone is connected to the door phone.
The C-250 determines which direction the touch tone is coming from and only responds to touch tones from the called
phone. Because of this, single digit codes must be a minimum of 100 msec in duration. Some cell phones can only produce fast touch tones (< 100 msec). If using one of these phones, program a two digit Door Strike Command. When
two digits are programmed, the entry phone will be dropped after the first digit, so the C-250 can be sure the second
digit is coming from the called phone. With a two digit code, the minimum duration of the tones can be as low as
50msec. The factory setting is 6.
F. Maximum Call Time (Memory Location #42)
The Maximum Call Time can be used to cut off a call that has rolled over to an outside number. The timer starts as soon
as the C-250 is done dialing each number. If the call lasts longer than the time programmed, the phone line will be
dropped and a busy signal will be sent to the entry phone. This is useful if a standard telephone is being used for an
entry phone and the handset can be accidentally left off hook. This one digit number can range from 1 to 9 minutes or
enter 0 for 30 seconds. To disable this feature enter #42 without any preceding digits. The factory setting is 3 minutes.
G. Maximum Ring Time (Memory Location #43)
After the C-250 dials an outside number, it listens to the phone line for busy, ringing, or someone answering the other
end. The Maximum Ring Time is used to limit this process in the event that the C-250 cannot determine if the call has
been answered. If the C-250 cannot determine that the call has been answered within the Maximum Ring Time, the line
will be disconnected and the C-250 will go onto the next speed dial number. This two digit number can range from 01
to 59 seconds and can be disabled by entering #43 without any preceding digits. As a general rule, allow 6 seconds for
each ring you desire at the distant phone. The factory setting is 30 seconds or about 5 rings.
H. Security Code (Memory Location #47)
The security code must be 6 digits long and cannot contain a “,” or “#”. The factory default code is “845464” and can
be changed in programming by entering 6 digits followed by “#47”.
I. Ring House Phone Count (Memory Location #44)
When the door phone comes off hook, the C-250 will start ringing the house phone. The number of times the house
phone will ring is stored in location #44. This value can range from 1 to 9, if blank or 0 is entered, the C-250 will skip
ringing the house phone and immediately start calling the programmed phone numbers. This feature is useful for when
the user is not at home and they want the fastest connect time to their cell phone. There is also an operational command of ,,, (see Operation section B) and a trigger input (see section N, DIP switch 2) that can be used for immediate call forwarding. The factory setting is 4.
J. Incoming Ring Count (Memory Location #45)
The 2 digit number in this location determines how many times a call coming in from the phone line will ring the house
phones before the C-250 answers the call. This number can range from 01 to 99, if blank or 00, the Auto Answer feature of the C-250 will be disabled. The factory setting is 10.
K. Ignore Touch Tones for Programming Entry Phone (##1)
This feature is useful if you have a entry phone that requires touch tone programming and can answer a ringing line
after 1 ring. All Viking Handsfree Entry Phones have this capability. After entering the programming mode, if ##1 is
entered, the C-250 will send a ring signal to the entry phone port. If the device on that port answers the line, the C-250
will connect it to the calling device (local or remote). If the entry phone does not answer, 3 beeps will be heard and the
C-250 will stay in the programming mode. Once connected to the door phone, the C-250 no longer reacts to touch tones
(except to reset the 20 second programming timer in the remote programming mode). In the remote programming
mode, if the 20 second programming timer elapses, the C-250 will hang up. In any of the other programming modes
the timer is disabled and the C-250 only watches for the door phone to hang up.
5
L. Exit Programming (##7)
When this command is entered, the C-250 will leave the programming mode and go back to normal operation. This
command is useful in remote, auto answered programming where it causes the C-250 to drop the phone line immediately rather than waiting for the 20 second time out.
M. Reset All Programming to Default (###)
This command resets all programming parameters to their factory settings and clears out all programmable phone numbers.
N. DIP Switch Programming
DIP Switches
ON
Switch 3
Description
OFF
Normal operation (factory setting)
ON
Learn mode
OFF
ON
1
1
1 2 3
2
3
2 3 4
5
6
7
8
DOOR
STRIKE
Immediate Call Forward mode
NC
ON
NO
REX, postal lock trigger mode (factory setting)
COM
OFF
ENTRY CONTROLLER
WITH CALL FORWARD
ENTRY
Description
TRIGGER
INPUT
Answer incoming calls
MODEL C-250
VIKING
ELECTRONICS
HUDSON, WI 54016
PHONES
Switch 2
VIKING ©
Ignore incoming calls (factory setting)
EARTH GND
ON
Description
LINE IN
OFF
AUTO ANSWER
POWER
TRIGGER MODE
13.8 VAC
LEARN MODE
POWER
CALLING
Switch 1
9 10 11 12
ON
LED3 LED2
1
2
S1
LED1
3
C
C
C
1. DIP Switch 1
Dip Switch 1 enables the auto answer feature. When in the ON position, the C-250 will answer an incoming call after
the number of rings programmed into location #45. If position #45 is cleared, or contains 00, the C-250 will not
answer the line. If this feature is enabled, there cannot be anything else on the phone line that could answer the call
before the C-250 such as an answering machine. If security is an issue, it is best not to allow remote programming
and leave DIP Switch 1 in the OFF position. The factory setting is OFF.
2. DIP Switch 2
DIP Switch 2 determines the operating mode of the Trigger Input. When DIP Switch 2 is OFF, a momentary closure
connected to the trigger input will cause the Door Strike relay to actuate for the programmed amount of time in location #40. If DIP Switch 2 is in the ON position, the Trigger input now controls whether or not the house phone will
ring when the door phone goes off hook. If the trigger input is open, the house phone will ring for the number of
times programmed in location #44. If the trigger input is closed, the C-250 will skip ringing the house phone and go
right to calling the preprogrammed phone numbers. This Trigger Input mode is useful if you want to control the operation of the C-250 by some other piece of equipment such as a phone system placed in the night mode, a clock
controlled relay or a toggle switch. The factory setting is OFF.
3. DIP Switch 3
DIP Switch 3 in the ON position is used to gain access to the programming mode without needing a security code.
When the house phone goes off hook, two beeps will be heard signaling that the C-250 is ready for programming
commands. If a call comes in and the auto answer feature is also enabled (DIP Switch 1 ON), the C-250 will answer
the call on the first ring and send 2 beeps. When in the off position, the security code in position #47 has to be used
in order to enter programming. This switch needs to be off for normal operation. The factory setting is OFF.
6
Operation
A. Visitors
When the entry phone goes off hook, the house phones will ring with a distinctive double ring burst signaling it is a entry
phone call. The number entered into programming position #44 determines how many times the house phone will ring
for a entry phone call before the call is forwarded using the auto dialing numbers. If no numbers are programmed, the
C-250 will send a CPC signal to automatically hang up the entry phone. All Viking hands free phones are able to detect
the CPC signal and hang up. If the C-250 senses that the entry phone has not dropped off, it will send a busy signal.
If auto dial numbers are programmed, it will dial the first one and watch for a busy or no answer for the duration of the
Maximum Ring time. If this time elapses and the C-250 has not determined the call has been answered, it assumes
that the call was not answered and goes onto the next speed dial number. If all numbers are called without an answer,
the C-250 will send a CPC signal to hang up the entry phone. The Maximum Call Time is started as soon as the C-250
is done dialing each number. If this timer elapses, that call is terminated and no further numbers are dialed.
B. Immediate Call Forward
The entire sequence of the house phone ringing when the entry phone goes off hook can be skipped. This is useful if
the user will not be at home and wants the C-250 to skip ringing the house phone and immediately forward all calls to
the programmed phone numbers. There are several ways to do this. First is to clear the house phone ring count or set
it to 0 in programming position #44. This can only be done in the programming mode, but can be done locally or remotely if auto answer (DIP Switch 1) is on. The second way is to go off hook with any house phone and enter “,,,”. This
places the C-250 in the Immediate Call Forward mode. With this mode enabled, each time the house phone goes off
hook, a single beep will be heard in order to let the user know that this mode is on. To cancel the Immediate Call
Forward mode, pick up the house phone and enter “###”. Two beeps will be heard letting the user know the Immediate
Call Forward mode has been cancelled. The third and final way is to provide a contact closure across the trigger input
(DIP switch 2 must be ON).
C. Monitoring or Receiving Door Phone Calls
If the tenant wants to monitor the entry phone, they can pick up any phone in the house and hook flash within 5 seconds. This will cause the C-250 to ring the entry phone up to 5 times. Hook flashes after the 5 second time out will be
passed along to the CO line. This is useful for using standard CO call waiting features. If the tenant is on an outside
call, and the entry phone comes off hook, a call waiting tone will be heard every 12 seconds. The tenant can then hook
flash to put the CO call on hold and connect to the entry phone. When the conversation with the person at the door is
done, the tenant can return to the original caller with another hook flash. If using a 2 digit door strike code, the entry
phone will be dropped after the first digit.
D. Activating the Door Strike Relay
Anytime the house phone is connected to the entry phone, the tenant can actuate the door strike by entering the door
strike command on their touch tone keypad. The C-250 determines if the touch tone are coming from the house phone
or the entry phone and only accepts commands from the house phone. Once a valid command is detected, the door
strike relay will actuate for the amount of programmed Door Strike Activation time. If an invalid command is entered,
wait a few seconds and try again. The C-250 will wait 3 seconds after any touch tone entered to assure no more tones
are coming, then it looks for a command match. The C-250 can be programmed to handle either a 1 digit or 2 digit Door
Strike Command (position #41). If a single digit is being used, the minimum touch tone length is 100 milliseconds.
During this time the C-250 must determine if the touch tone is coming from the entry phone or the called party. If the
C-250 is having trouble detecting touch tone from a remote phone because the tones are too fast, use a 2 digit door
strike command. When using 2 digits, the touch tones can be as fast as 50 milliseconds, but the entry phone will be
dropped after the first digit is detected. The C-250 can then be sure that the touch tone are coming from the called
phone.
E. Trigger Input
The C-250 has a Trigger Input for an external Postal Lock switch, or a Request to Exit (REX) switch. The switch must
have a momentary, normally open contact. Once the C-250 detects a contact closure on terminal positions 8 and 9, the
door strike will be energized for the amount of programmed Door Strike Activation Time. If the contact is still made after
the programmed time is up, the C-250 will re-energize the door strike relay and go through another Door Strike timing
cycle.
If DIP Switch 2 is in the ON position, the Trigger Switch input now controls whether or not the house phone will ring
when the entry phone goes off hook. If the Trigger Input is shorted, the house phone ringing will be skipped (Immediate
Call Forward Mode), if open, the C-250 will ring the house phone when the entry phone goes off hook. The touch tone
command ,,, overrides the status of the Trigger Input when DIP Switch 2 is ON.
7
Compatible Products
E-40 Compact Entry Phones Available in Five Finishes
The E-40 Series Entry phones are compact, weather and
vandal resistant, telephone line powered speaker phones
designed to provide two-way handsfree communication.
The E-40's compact size allows it to be mounted in a standard single gang electrical box. The E-40 is available in five
different attractive finishes to match your door hardware,
light fixtures, etc. Replacement E-40 faceplates (PNL40)
can be purchased separately and are available in all five
standard finishes. The E-40 entry phones can share a single phone line with house or small business telephones
E-40-SS
E-40-BN
E-40-PB
E-40-WH
E-40-BK
when used with a Viking model C-200 or C-2000A Entry
“Brushed Stainless Steel”
“Oil Rubbed Bronze”
“Polished Brass”
“Satin White”
“Satin Black”
(similar to brushed nickel)
(satin dark brown powder
(with clear gloss powder
(satin white powder paint)
(fine texture satin
Phone controller. The E-40 entry phones can also be conpaint with fine copper metallic) paint to prevent tarnishing)
black powder paint)
nected to an unused analog station port (programmed for
ring down) on a phone system or connected directly to a telephone line when used with a Viking model K-1900-5 auto dialer. The E-40 features microphone and
speaker volume controls, selectable auto answer for monitoring and intelligent call progress detection for automatic hang-up when the call is completed. For extreme
outdoor environments or corrosive atmospheres, the E-40 Series is available with Enhanced Weather Protection (EWP). For more information, see DOD# 187.
E-50 Compact Video Entry Phones Available in Five Finishes
The E-50 Series Video Entry phones are compact,
weather and vandal resistant speaker phones designed
to provide two-way handsfree audio communication
and color composite video of who is at your door or
gate. The E-50's compact size allows it to be mounted
in a standard single gang electrical box. The E-50 is
available in five different attractive finishes to match
your door hardware, light fixtures, etc. Replacement E50 faceplates (PNL50) can be purchased separately
E-50-SS
E-50-BN
E-50-PB
E-50-WH
E-50-BK
and are available in all five standard finishes.
“Brushed Stainless Steel”
“Oil Rubbed Bronze”
“Polished Brass”
“Satin White”
“Satin Black”
(similar to brushed nickel)
(satin dark brown powder
(with clear gloss powder
(satin white powder paint)
(fine texture satin
The E-50 entry phones can share a single phone line
paint with fine copper metallic) paint to prevent tarnishing)
black powder paint)
with house or small business telephones when used
with a Viking model C-200 or C-2000A Entry Phone controller. The E-50 entry phones can also be connected to an unused analog station port (programmed
for ring down) on a phone system or connected directly to a telephone line when used with a Viking model K-1900-5 auto dialer.
The E-50 features a built-in high resolution color video camera, microphone and speaker volume controls, selectable auto answer for monitoring and intelligent call progress detection for automatic hang-up when the call is completed. For extreme outdoor environments or corrosive atmospheres, the E-50 Series
is available with Enhanced Weather Protection (EWP). For more information, see DOD# 191.
E-60 Double Gang Entry Phones Available in Five Finishes
E-60-SS
E-60-BN
E-60-PB
E-60-WH
E-60-BK
“Brushed Stainless Steel”
(similar to brushed nickel)
“Oil Rubbed Bronze”
(satin dark brown powder
paint with fine copper metallic)
“Polished Brass”
(with clear gloss powder
paint to prevent tarnishing)
“Satin White”
(satin white powder paint)
“Satin Black”
(fine texture satin black
powder paint)
The E-60 Series entry phones are compact, vandal resistant, telephone line powered speaker phones designed to provide two-way handsfree communication. The E-60's compact size allows it to be mounted in a standard double gang electrical box. The E-60 is available in five different attractive finishes to match your door hardware, light fixtures, etc. Replacement E-60 faceplates (PNL60) can be purchased separately and are available in
all five standard finishes. The E-60’s blue LED continually provides light for locating the push button in dark locations, dims to indicate off hook and
flashes during incoming ring. The E-60 entry phones can share a single phone line with house or small business telephones when used with a Viking
model C-200 or C-2000A Entry Phone controller. For more information, see DOD# 206.
Product Support Line...715.386.8666
Fax Back Line...715.386.4345
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
8
DOD# 172
Printed in the U.S.A.
ZF302800 Rev 7
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