Windows Intune Helps Microsoft Partners More Easily Deploy and

Windows Intune Helps Microsoft Partners More Easily Deploy and
Windows Intune Helps
Microsoft Partners More
Easily Deploy and Manage
Office 365 Users and
Devices
Published: February 2013
For the latest information, please see
www.windowsintune.com
Contents
Introduction ......................................................................................................................................................... 3
Windows Intune Benefits ................................................................................................................................ 3
Windows Intune Benefits for Customers .......................................................................................................................................................... 3
Windows Intune Benefits for Microsoft Partners .......................................................................................................................................... 4
Windows Intune Configuration .................................................................................................................... 5
Which Windows Intune Configuration Is Right for Your Customer?.................................................................................................... 5
Prepare to Deploy Office 365 with Windows Intune .......................................................................... 6
Discover the Status of the Customer’s Device Estate ................................................................................................................................. 6
Enforce Device Compatibility with Office 365 Deployment ..................................................................................................................... 6
Design the Office 365 Deployment .................................................................................................................................................................... 8
Create Office 365 Deployment Tools................................................................................................................................................................. 8
Run Pilot Deployments of Office 365 ................................................................................................................................................................ 8
Business Benefits for Microsoft Partners .......................................................................................................................................................... 8
Deploy Office 365 More Smoothly with Windows Intune ................................................................ 9
Business Benefits for Microsoft Partners and Their Customers .............................................................................................................. 9
Manage Deployed Office 365 Users and Devices with Windows Intune ................................. 10
Business Benefits for Microsoft Partners and Their Customers ........................................................................................................... 12
Windows Intune for a Customer Who Has Already Deployed Office 365 ............................... 12
Resources ............................................................................................................................................................ 12
2 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365
Introduction
Microsoft partners can deliver exceptional value to their customers by using Windows Intune to manage
the deployment of Office 365. Windows Intune is a cloud-based device and application management
solution that lets Microsoft partners manage the devices and applications in their customers’ IT
environment from a single administrator console. With Windows Intune, Microsoft partners can monitor,
manage, update, secure, and troubleshoot users’ devices, wherever those devices are located. Windows
Intune also provides asset inventory capabilities.
For customers that already use Microsoft System Center 2012 Configuration Manager to manage their onpremises systems, Microsoft partners can use Windows Intune to offer their customers effective
management for mobile devices. Windows Intune can interoperate with Microsoft System Center 2012
Configuration Manager to create a unified cloud and on-premises solution. This lets IT administrators
manage personal computers, servers, mobile devices, and even Mac OS computers from a single location:
the Configuration Manager console.
Windows Intune Benefits
“We put Windows Intune into every proposal for customers that do not already have a
management tool.”—Danny Otten (Managing Director, T-BENCH)
Windows Intune Benefits for Customers
Windows Intune offers many benefits to customers for deploying and managing Office 365 applications and licenses.
Windows Intune can also be used to deploy and manage other Microsoft and third-party applications and licenses.
One Windows Intune edition, Windows Intune with Software Assurance, which includes rights to the latest version of
the Windows operating system, which at time of publishing is Windows 8 Enterprise. Other Windows Intune benefits
for customers include:

Greater user productivity. Windows Intune empowers users to be productive from virtually anywhere and
on the device of their choice by offering:
o
Application self-service. Administrators can create a self-service portal, an “app store,” that lets
users install applications (Office 365 and other applications as well) on demand, which helps reduce
help desk calls.
o
Optimized, personalized application experience. Users can maximize productivity by being able to
access the same set of applications across all of their devices. Windows Intune licensing allows five
installations per user.

Non-intrusive management. Administrators can avoid maintenance tasks when the user is busy. Also, with
System Center 2012 integration, application installation for Windows 8 systems can be restricted to highspeed or inexpensive network connections.

Unified management for devices. Windows Intune helps reduce costs and improve IT efficiency by unifying
management and security for cloud-based mobile devices and on-premises PCs in an infrastructure that
provides:
o
A bring-your-own-device (BYOD) model. Administrators can apply corporate control to user-owned
devices.
3 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365
o
Device management through a single interface. Administrators are able to address the challenges
created by BYOD policies and manage Windows PCs (physical and virtual), Macs, tablets, smart
phones, and embedded devices from a single administrator console.
o
Improved administrative efficiency. Administrators can set policies to deliver the right applications
to the right users.
o
Infrastructure flexibility. Administrators can implement both cloud and on-premises architectures to
manage endpoint devices the best way that fits their organization’s needs. For example customers
that already use Microsoft System Center 2012 Configuration Manager to manage their onpremises systems, can add Windows Intune to manage mobile devices. With Windows Intune, you
can manage mobile devices directly or through Exchange ActiveSync. Exchange devices can be
managed in both on premises servers and for hosted Exchange on Microsoft Office 365 in the
cloud. Windows Intune with Software Assurance includes rights to the Windows Intune cloud
service, System Center Configuration Manager, and System Center Endpoint Protection in a single
edition, along with rights to latest version of Windows 8 Enterprise.
o
Integrated security and compliance. Administrators can use Windows Intune for virus and malware
protection, which can help reduce IT operating costs by providing device security and compliance
management.
“Windows Intune makes it easy to keep a customer’s devices virus-free. A customer can spend
an entire year’s Intune budget to fix just one infected device.”—Don Crawford (Partner,
KAMIND IT Inc.)
o
License management. Administrators can use Windows Intune to manage licenses for all devices in
a customer’s IT environment.

Quick and effective deployment. Windows Intune lets administrators quickly evaluate a customer’s IT
environment and prepare all devices for a speedy deployment of Office 365 and other software.

Major cost savings. The cost of managing deployment of Office 365 and other software with Windows
Intune (monthly subscription of $4 to $11 per user) is small compared to the cost of using native tools.

Continuous improvements. Microsoft continually improves Windows Intune with updates to keep adding
value.
Windows Intune Benefits for Microsoft Partners
The huge value that Windows Intune provides to customers makes it possible for Microsoft partners to realize
significant benefits as well, including the following:

Establish and strengthen customer relationships. By delivering the extraordinary business value that
Windows Intune offers, Microsoft partners can establish and strengthen relationships with their customers.

Increase profit margin for services. Partners can drastically reduce their costs for providing cloud
integration services and managed services contracts by taking advantage of the highly reliable and effective
performance of Windows Intune.

Offer fixed-price service contracts. Windows Intune low-cost subscription, simple deployment, and easy
operation enable Microsoft partners to offer fixed-price service contracts that are attractive to customers and
profitable to partners.
“Windows Intune deployments and management just work, and Windows Intune gets better
all the time. I didn’t expect that.”—Matt Katzer (Partner, KAMIND IT Inc.)
4 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365
Windows Intune Configuration
Which Windows Intune Configuration Is Right for Your Customer?
Windows Intune is ideal for customers who are not currently using a management tool to manage the devices in their
IT environment, but customers who currently use Microsoft System Center 2012 Configuration Manager to manage
their on-premises infrastructure can add Windows Intune to let mobile devices, including user-owned devices, join the
corporate network and come under corporate management.
Windows Intune can be operated in a cloud-only configuration, which doesn’t require on-premises infrastructure. This
configuration is illustrated in Figure 1.
Figure 1: Cloud-only configuration
Windows Intune can also interoperate with Microsoft System Center 2012 Configuration Manager to create a unified
cloud and on-premises solution that lets IT administrators manage personal computers, servers, mobile devices, and
even Mac OS computers from the Configuration Manager console. This configuration is illustrated in Figure 2.
Figure 2: Unified cloud and on-premises configuration
The Windows Intune service is added to the Configuration Manager console through a connector. For detailed
technical guidance on how to set up System Center 2012 Configuration Manager, see Getting Started with System
Center 2012 Configuration Manager.
5 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365
Prepare to Deploy Office 365 with
Windows Intune
“Typically a manual audit and update process on a desktop or laptop would take twenty minutes to
ensure it’s ready for Office 365. Not including scheduling the visits to remote or mobile users, Intune
cuts this time to five minutes or less.”—Conor Callanan (CEO, Core Technology Systems)
Microsoft partners can use Windows Intune to quickly and comprehensively prepare their customers’ IT environment
for an Office 365 deployment. The following sections describe how Windows Intune can be used to facilitate different
preparation phases of an Office 365 deployment.
Discover the Status of the Customer’s Device Estate
Windows Intune can help a Microsoft partner easily gather the required information for each of the devices in a
customer’s IT environment, in real time. With Windows Intune, it’s easy to determine the status of the following for
each device’s:

Security system. Check the status of security updates.

Operating system. Identify device’s operating system and version.

Installed applications. Identify installed applications and their update status, including whether Office 365 is
already deployed.

Office 365 compatibility. Determine whether the device meets minimum requirements for Office 365
deployment.

Health. Check for virus and malware infections.
Enforce Device Compatibility with Office 365 Deployment
You can use Windows Intune to bring a device’s status into compatibility with Office 365.
Preparing for an Office 365 deployment

Remove infections. Remove virus and malware infections.

Apply updates and patches. Update and patch the security system, operating system, and installed
applications.
6 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365
Set up a Windows Intune environment
For details, see Windows Intune Getting Started Guide.
1.
Configure Windows Intune environment:
a.
Add administrators.
b.
Set up default policies.
c.
Plan for endpoint protection.
d.
Plan for managed computer bandwidth usage.
2.
Add users and security groups.
3.
Manage user and device groups.
4.
Enroll computers.
5.
Enroll mobile devices.
6.
Optimize the Windows Intune environment:
a.
Deploy and manage Windows Intune policies and Microsoft updates, including automatic
approvals, for your managed computers and devices.
b.
Set up alert notifications for your managed computers and devices.
c.
Create reports to gather the information you need to prepare for an Office 365 deployment.
d.
Customize report templates.
To learn how System Center 2012 Configuration Manager with Service Pack 1 (SP1) can be configured to use
Windows Intune to manage mobile devices in your organization, see What’s New in Configuration Manager
SP1.
Check the status of updates
From the Windows Intune console:
1.
Select Reports.
2.
Select Update Reports.
3.
Configure a report for the desired information.
Identify device’s operating system and version
From the Windows Intune console:
1.
Select Reports.
2.
Select Computer Inventory Report.
3.
Configure a report for the desired information (such as device group, manufacturer, chassis type,
model, and operating system).
Identify installed applications
From the Windows Intune console:
1.
Select Reports.
2.
Select Software Inventory Report.
3.
Configure a report for the category for the desired information.
7 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365
Check for virus and malware infections
In the Windows Intune console, System Overview section, under System Status, look for issues listed under
Endpoint Protection and Agent Health.
Apply updates and patches
From the Windows Intune console:
1.
Select Updates. All available Microsoft updates should appear.
2.
Select the updates to be applied.
Non-Microsoft updates can be uploaded and pushed to selected groups of devices.
Tips

Users need administrator rights for self-service installation.

Make sure that the Windows Intune executable file and security file are in the same directory.

For devices inside the firewall, use Group Policy to deploy Windows Intune. See Automatically
Deploying the Client Software via Group Policy. For devices outside the firewall, have the users
subscribe to Windows Intune.

Train users with Windows Intune before deploying Office 365. It may take only 30 minutes to train a
user. Training can be very detailed, with different groups, different content, and different levels of
training.

Run pilot deployments with a representative mix of users, not just IT staff.

Tailor information and training to users' devices.
Design the Office 365 Deployment
Windows Intune can help Microsoft partners design an Office 365 deployment. Partners can use Windows Intune to
identify groups of users that have similar Office 365 deployment needs: for example, groups based on similar devices
(like Windows Phone 8) rather than members of an organizational group.
Create Office 365 Deployment Tools
With Windows Intune, Microsoft partners can create tools to perform an Office 365 deployment more smoothly,
including:

Reports and instructions. Produce custom device status reports and user instructions for making a device
compatible with Office 365.

Deployment package. Package a deployment so users can download and install software themselves.
Run Pilot Deployments of Office 365
Microsoft partners can use Windows Intune to run pilot deployments of Office 365 for select groups of users by
following the instructions in the Deploy Office 365 with Windows Intune section.
Business Benefits for Microsoft Partners
Windows Intune offers many business benefits for Microsoft partners that use it to prepare their customer’s IT device
estate for Office 365 deployments. These benefits include:

Saves time. Windows Intune is easy to install and configure and it greatly reduces the amount of time and
effort required to gather information about devices. Custom targeting of groups that have similar predeployment issues and status helps save time in preparing customer’s estate for deployment.
8 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365

Provides up-to-date device status information. Real-time inventory lets partners plan deployment based on
the current status of all devices.

Helps bring devices into compliance. Partners can use Windows Intune to make sure that devices are in an
acceptable security state before deployment.

Builds customer and user trust. Partners can use Windows Intune to create custom device reports and
instructions for bringing devices into compliance to build customer and user trust.
Deploy Office 365 More Smoothly
with Windows Intune
“We have found that when we perform an Office 365 deployment for a customer, Windows Intune
saves us the cost of about one hour of labor per user that we can pass on or share with the customer.
After Office 365 deployment, Windows Intune continues to save us time in the ongoing management
of the customer’s devices and applications which can translate into savings for our clients as well as
enhanced profitability for our managed services offerings.”—Ric Opal (Vice President and General
Manager, Peters and Associates)
Microsoft partners can use Windows Intune to deploy Office 365 quickly and efficiently while verifying that
applications installed successfully. Windows Intune can be used to install:

Microsoft Office Professional Plus

Microsoft Lync

Updates to the client software

Microsoft Online Sign-in Assistant (SIA)

Office Telemetry settings
Windows Intune can be used to push deployment of Office 365 to all of a customer’s devices or the deployment can
be published for self-service installation.
For details on deploying Office 365 with Windows Intune, see Deploying Office 365 client applications with Windows
Intune and Deploying Office 365 client applications with Windows Intune from a network share.
Business Benefits for Microsoft Partners and Their Customers
“One of our customers with about 500 users estimates that he saved about $50,000 by using Windows
Intune to deploy Office 365.”—Conor Callanan (CEO, Core Technology Systems)
Windows Intune offers many business benefits for Microsoft partners that use it to deploy Office 365, including:

Quick and highly reliable deployments. Windows Intune makes it easy to install and configure Office 365
applications and offers big savings in time and money compared to deployments with native tools. Office
365 deployments of Windows Intune experience very few post-deployment problems.

Choice of deployment models. With Windows Intune Office 365 applications can be pushed to users or can
be set up for self-service deployment. The benefits of the self-service model are:
o
Users only need to go to one place to install software.
o
Reduces costs by eliminating need to “spin up” hardware and software to push software out and
there are no further costs after packaging a self-service deployment.
9 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365

Improved administrative efficiency. Administrators can set policies to deliver applications in the most
appropriate manner.

Deployment specifics. With Windows Intune it is simple to choose and deploy the applications that each
device will receive.
Office 365 deployment with Windows Intune
First steps
1.
2.
3.
4.
Download Office installer from the Office 365 Portal.
Download Office 365 version of Office.
Repackage Office for deployment.
Upload Office deployment package to Windows Intune (once packaged to deploy, no technical support is
needed).
Next Steps
Publish an Office 365 deployment for self-service
installation
1.
Configure installation with Windows Intune.
2.
Distribute installation instructions to devices.
3.
User downloads applications from Office 365.
4.
User activates Office applications.
Device reports success back to Windows Intune.
Push an Office 365 deployment
1. Configure installation with Windows Intune.
2.
Distribute installation package to devices.
3.
Device downloads applications from Office
365.
4.
Steps for both publishing and pushing a deployment.
Users prompted to log on to their Office 365
accounts to activate Office applications.
5.
Device reports success back to Windows
Intune.
Tips

Install Lync early to use as a support tool for IT staff to communicate to users.

Get more user cooperation by tailoring to device.
Manage Deployed Office 365 Users
and Devices with Windows Intune
“We run a highly profitable managed service business driven primarily by our adoption of Windows
Intune. Each day, we use Intune to help proactively mitigate problems for customers, remotely
connect to machines, and verify the health of entire networks, saving us time and increasing customer
satisfaction. By using Windows Intune to deploy and manage Office 365, we have been able to save
our customers from $10,000 to $20,000 upfront and up to $50 per month for each endpoint. ”—Reed
Wiedower (CTO, New Signature)
10 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365
After deploying Office 365, Microsoft partners can use Windows Intune to manage the deployments on all of the
customer’s devices, including the following management tasks:

Use Remote Assistance1 to respond to user requests for help.

Alert users of problems or potential problems.

Deploy Office 365 to a new device for an existing user.

Create on-demand reports for customer’s decision makers (for example, report of user software usage).

Keep users’ devices current with Office 365 application updates and patches.

Remove applications from users who don’t want them: for example, when people switch machines or new
positions within company.

Remove devices from the enterprise’s IT infrastructure.

Monitor health of devices.
Managing your customer’s Office 365 deployment with Windows Intune
Use Remote Assistance to respond to user requests for help
After a user makes a request for remote assistance from Windows Intune Center, administrator actions are as
follows:
1.
Receive an email that the user has made an assistance request.
2.
Find the request in the Administrator Console.
3.
Open Remote Assistance and respond to the request.
Push updates
From the Administrator Console:
1.
Choose all product categories that are used by the customer’s users.
2.
Specify the update classification.
3.
Create automatic rules, if necessary.
4.
Approve the updates.
5.
Specify groups to receive the updates.
Create on-demand reports
From the Administrator Console:
1.
In the report section, choose the type of report desired.
Example: for Detected Software Report, you can choose the groups of devices to be represented in the
report, the software publishers (for example, Microsoft), and the software categories (for example,
email and collaboration software and networking software).
2.
Save, print, or export the report.
Tip
If you don’t want Windows Intune to automatically perform updates, you can turn off automatic updating.
1
Windows Intune Remote Assistance is not currently available for devices running the Windows 8 operating system.
11 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365
Business Benefits for Microsoft Partners and Their Customers
The business benefits for Microsoft partners and their customers of using Windows Intune to manage Office 365
deployments include:

Unified management through a single interface. Windows Intune helps reduce costs and improve IT
efficiency by unifying Office 365 management for cloud-based and on-premises devices in an integrated
infrastructure. This lets administrators address the challenges created by BYOD policies and manage all
devices from a single administrator console, using both Windows Intune and System Center Configuration
manager.

Non-intrusive management. For Windows 8, maintenance tasks can be avoided when the user is busy, and
application installation can be restricted to high-speed or inexpensive network connections.

Effective device oversight. Windows Intune alerts notify administrators of problems so they can quickly
respond and keep users productive. This lets Microsoft partners be proactive and offer the higher level of
service that their customers will notice.

On-demand reports. Microsoft partners can create reports to demonstrate the value they are providing to
their customers by managing their Office 365 deployments with Windows Intune.

Office compatibility monitoring. Windows Intune can deploy Office Telemetry Dashboard which enables
central monitoring and assessment of Office compatibility. For more information see Deploy Telemetry
Dashboard.
Windows Intune for a Customer Who
Has Already Deployed Office 365
With Windows Intune, Microsoft partners can offer valuable services to customers who have already deployed Office
365. Although Office 365 is automatically updated with or without Windows Intune, customers that do not have a
software management system in place still have a big challenge to manage all of the devices in their IT environment.
Windows Intune is an ideal answer to this challenge because it does much more than help deploy and manage Office
365. An Office 365 customer has already made a commitment to the cloud and Windows Intune is a cloud-based
device and application management system.
Customers that already manage on-premises PCs with System Center 2012 don’t need Windows Intune for those
devices, but they do need Windows Intune to manage all their mobile devices, including laptops, tablets, and smart
phones.
The business benefits of Windows Intune for customers that have already deployed Office 365 and the Microsoft
partners that support them are the same as those listed in Windows Intune Benefits and Manage Deployed Office 365
Users and Devices with Windows Intune.
Resources
Windows Intune website: www.windowsintune.com
Windows Intune Online Help: http://onlinehelp.microsoft.com/en-us/windowsintune.latest
Windows Intune TechNet: http://technet.microsoft.com/windows/intune
Windows Intune Team Blog: http://blogs.technet.com/b/windowsintune/
12 Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365
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