Viking E-10 IP, IP-EWP, E-20 IP, IP-EWP, E-30 IP, IP-EWP, E-32 IP, IP-EWP, E-1600 53-IP, 53-IP-EWP, RC-4A, VE-5x5, VE-GNP, SL-2, BLK-4 Product Manual

Designed, Manufactured and Supported in the USA
VIKING PRODUCT MANUAL
E-10/20/30/32-IP
VoIP Entry Phones
June 30, 2016
C O M M U N I C AT I O N & S E C U R I T Y S O L U T I O N S
VoIP Entry Phones
The E-10/20/30/32-IP VoIP Entry Phones are designed to provide quick
and reliable handsfree communication for SIP VoIP phone systems with
PoE. The E-10/20/30/32-IP entry phones can be programmed from any
Touch Tone phone, PC, or remotely using a static IP address. The Entry
phones can dial up to 5 programmable numbers. On-board 2 Amp relay
contacts are provided for activating doorstrikes or gate controllers. An
optional RC-4A Secure Relay Controller can also be used.
The E-30/32-IP entry phones will flash the “Call” LED during dialing and
automatically light the LED when the call is answered. All programming
parameters, including phone numbers and location numbers, are stored
in non-volatile memory, requiring no batteries. All units are PoE powered.
For outdoor installations where the unit is exposed to precipitation or
condensation, the E-10/20/30/32-IP Entry phones are available with
Enhanced Weather Protection (EWP). EWP products feature foam
rubber gaskets and boots, sealed connections, gel-filled butt connectors,
as well as urethane or thermal plastic potted circuit boards. For more
information, see DOD# 859.
! Installation requires the assistance of a Network Administrator / IT Technician.
Features
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Self diagnostic reports via email (testing com, mic, speaker & switch)
Automatic polling and programming software included
2 Amp relay contacts for door/gate or SL-2 strobe light control
Blue “Call Connected” LED indicator (E-30/E-32-IP only)
SIP compliant (see pg 2 for list of compatible IP-PBX phone systems)
PoE powered (class 1, <4 watts)
Automatic Noise Canceling (ANC) feature for proper operation in noisy environments
VoIP eliminates the need for “Push to Talk” mode
Network downloadable firmware
T-10 Torx security screws for added security
Can be used with optional RC-4A Secure Relay Controller (DOD# 582)
Handsfree operation
Marine grade 316 stainless steel prevents corrosion on the stainless steel models
Laser etched graphics on stainless steel models
Programmable to dial up to 5 numbers on busy or ring no answer
Cycles through backup phone numbers on busy or no-answer
Optional Enhanced Weather Protection (EWP), EWP products are designed to meet IP66 Ingress
Protection Rating, see DOD# 859
• Hangs up on busy signal, time-out or touch tone command
• Remotely programmable
• Extended temperature range (-40°F to 140°F)
• 3 different chassis or board only available
• Volume adjustments for microphone and speaker
• E-10-IP and E-30-IP are flush mountable using the included rough-in box or can be surface
mounted using an optional VE-5x5 Surface Mount Box (DOD# 424)
• E-32-IP flush mounts in a standard double gang electrical box (not included) or can be surface
mounted using an optional VE-5x5 Surface Mount Box (DOD# 424)
• Optional PB-100 Polling System available (DOD# 232)
• Optional SL-2 or BLK-4-EWP strobe light kit available (DOD# 242/653)
E-20-IP/E-20-IP-EWP
Surface Mount Light Grey
UV Stable Plastic Chassis
E-10-IP/E-10-IP-EWP
Flush Mount Black
Powder Painted Aluminum
E-30-IP/E-30-IP-EWP
Flush Mount Brushed 316
Stainless Steel shown in optional
VE-5x5 Surface Mount Box
E-32-IP/E-32-IP-EWP
Flush Mount in a standard
double gang electrical box
Brushed 316 Stainless Steel
Applications
•
•
•
•
•
Gate Entrance
Parking ramps/lots
ATM machines
Medical centers
Lobbies
•
•
•
•
Entryways
Stadiums
Convention centers
Public access areas
www.vikingelectronics.com
Information: (715) 386-8861
Specifications
Power: PoE class 1 (<4 watts)
Dimensions: See Installation and Specifications
Operating Temperature: -40° C to 60° C (-40°F to 140°F)
Humidity - Standard Products: 5% to 95% non-condensing
Humidity - EWP Products: Up to 100%
Audio Codecs: G711u, G711a, G722
Network Compliance: IEEE 802.3 af PoE, SIP 2.0 RFC3261,
100BASE-TX with auto cross over
Connections: (1) RJ45 10/100 Base-T, (3) gel-filled butt
connectors
Viking VoIP SIP System Compatibility List
NOTE: Exclusion from this list means only that compatibility has not been verified, it does not mean
incompatibility.
For detailed configuration instructions for certain vendors below, see Configuring Viking VoIP Phone
and SIP Servers, DOD# 944.
Vendor
Softswitch
Infrastructure Class
SBC
PBX
Proxy
(session border
controller)
3COM VCX
3CX
Aastra
Asterisk
Atcom
Avaya Aura Communication Manager
Avaya IP Office
BlueBox
Brekeke
Callcentric
Cisco Unified Communications Manager (CUCM)
Cisco Unified Communications Manager Express
(CUCME)
Elastix
Freeswitch
Grandstream
Interactive Intelligence
iPECS (Ericsson-LG)
iptel.org
Kamailio
MetaSwitch
NEC
OfficeSIP
OpenSIPS
Panasonic** (with SIP Extension Card)
Samsung Communications Manager (SCM)
ShoreTel*
Siemens Communications Server (SCS)
SIP Express Router (SER)
sip.antisip.com
Snom PBX
Sonus
Switchvox
Teksip
Toshiba
VoIP.ms
Service
Provider
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
* Note: Not compatible with ShoreTel Ring Group/Hunt Group (unit can be programmed to ring an extension 2 or 3 times then roll to the next number, for
a total of 5 numbers).
** Note: Relay operation commands are Not compatible with Panasonic Phone Systems (Panasonic does not transmit DTMF between station ports).
Known Incompatible System or Service Provider: Ring Central (Requires Authorization ID and Proxy address).
2
Definitions
Client: A computer or device that makes use of a server. As an example, the client might request a particular file from the server.
DHCP: Dynamic Host Configuration Protocol. In this procedure the network server or router takes note of a client’s MAC address and
assigns an IP address to allow the client to communicate with other devices on the network.
DNS Server: A DNS (Domain Name System) server translates domain names (ie: www.vikingelectronics.com) into an IP address.
Ethernet: Ethernet is the most commonly used LAN technology. An Ethernet Local Area Network typically uses twisted pair wires to
achieve transmission speeds up to 1Gbps.
Host: A computer or device connected to a network.
Host Name: A host name is a label assigned to a device connected to a computer network that is used to identify the device in various
forms of network communication.
Hosts File: A file stored in a computer that lists host names and their corresponding IP addresses with the purpose of mapping addresses
to hosts or vice versa.
Internet: A worldwide system of computer networks running on IP protocol which can be accessed by individual computers or networks.
IP: Internet Protocol is the set of communications conventions that govern the way computers communicate on networks and on the
Internet.
IP Address: This is the address that uniquely identifies a host on a network.
LAN: Local Area Network. A LAN is a network connecting computers and other devices within an office or building.
Lease: The amount of time a DHCP server reserves an address it has assigned. If the address isn’t used by the host for a period of
time, the lease can expire and the address can be assigned to another host.
MAC Address: MAC stands for Media Access Control. A MAC address, also called a hardware address or physical address, is a unique
address assigned to a device at the factory. It resides in the device’s memory and is used by routers to send network traffic to the correct
IP address. You can find the MAC address of your E-10/20/30/32-IP phone printed on a white label on the top surface of the PoE LAN
port.
Router: A device that forwards data from one network to another. In order to send information to the right location, routers look at IP
Address, MAC Address and Subnet Mask.
RTP: Real-Time Transport Protocol is an Internet protocol standard that specifies a way for programs to manage the real-time transmission
of multimedia data over either unicast or multicast network services.
Server: A computer or device that fulfills requests from a client. This could involve the server sending a particular file requested by the
client.
Session Initiation Protocol (SIP): Is a signaling communications protocol, widely used for controlling multimedia communication sessions
such as voice and video calls over Internet Protocol (IP) networks. The protocol defines the messages that are sent between endpoints,
which govern establishment, termination and other essential elements of a call.
Static IP Address: A static IP Address has been assigned manually and is permanent until it is manually removed. It is not subject to the
Lease limitations of a Dynamic IP Address assigned by the DHCP Server. The default static IP Address is: 192.168.154.1
Subnet: A portion of a network that shares a common address component. On TCP/IP networks, subnets are defined as all devices
whose IP addresses have the same prefix. For example, all devices with IP addresses that start with 100.100.100. would be part of the
same subnet. Dividing a network into subnets is useful for both security and performance reasons. IP networks are divided using a subnet
mask.
TCP/IP: Transmission Control Protocol/Internet Protocol is the suite of communications protocols used to connect hosts on the Internet.
TCP/IP uses several protocols, the two main ones being TCP and IP. TCP/IP is built into the UNIX operating system and is used by the
Internet, making it the de facto standard for transmitting data over networks.
TISP: Telephone Internet Service Provider
WAN: Wide Area Network. A WAN is a network comprising a large geographical area like a state or country. The largest WAN is the
Internet.
Wireless Access Point (AP): A device that allows wireless devices to connect to a wired network using Wi-Fi, or related standards. The
AP usually connects to a router (via a wired network) as a standalone device, but it can also be an integral component of the router itself.
Wireless Repeater (Wireless Range Extender): takes an existing signal from a wireless router or access point and rebroadcasts it to
create a second network. When two or more hosts have to be connected with one another over the IEEE 802.11 protocol and the distance
is too long for a direct connection to be established, a wireless repeater is used to bridge the gap.
3
Features Overview
Rear (PCB) View of E-10/20/30/32-IP Entry Phone
asdesaxtff
MAC:
18E80FXXXXXX
PoE LAN Port 10/100, PoE
Class 1 (<4 Watts): Connect
to your LAN via RJ45 plug
and CAT5 or greater twisted
pair wire.
MAC Address Label: The
MAC address is aunique 12
digit number used by routers
to send network traffic to the
correct IP address.
Green Unit Status LED
Yellow Network Status LED:
Lights steady to indicate power
and data link. Blinks to indicate
network activity.
- Black
+ Red
Connect to Optional
Doorstrike, Mag Lock,
Gate Controller, etc.
* On-Board 2 Amp
Relay Output Contacts
Black
(2A@30VDC/ 250VAC max)
Black
Red
120V AC
(not
connected)
Red
N.C. (Gray)
White
COM. (Blue)
Doorstrike /
Magnetic Lock
Help Switch
Info Switch (optional)
Speaker
White
- Black
N.O. (Yellow)
+ Red
(Power typically not
required for gate controllers)
LED (E-30-IP / E-32-IP only)
Microphone
3 Gel-Filled Butt
Connectors (included)
Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 gauge wire with a
maximum insulation of 0.082 inches. Cut off stripped wire ends before terminating.
* Note: The front panel of the E-10-IP/E-30-IP/E-32-IP is mounted using security Torx screws to help prevent intruders
from removing the panel and accessing the on board door strike/gate control relays. For applications requiring additional
security, a Viking model RC-4A remote relay controller can be used. The relay controller is mounted securely inside the
building and connected to the same LAN as the E-10-IP/E-30-IP/E-32-IP. For more information on the RC-4A Secure Relay
Controller, see DOD# 582.
4
Installation and Specifications
A. E-10-IP / E-10-IP-EWP / E-30-IP / E-30-IP-EWP
The E-10-IP and E-30-IP are designed to be flush mounted to the included 4” x 4” x 2” deep plastic rough in box or
surface mounted using an optional Viking model VE-5x5. Note: The E-10-IP and E-30-IP will NOT mount to a standard
double gang box. The plastic rough in box (part # 259576) may be purchased separately. Go to
www.vikingelectronics.com and click on “Spare Parts”.
Dimensions: Overall: 127mm x 127mm x 57mm (5” x 5” x 2.25”), Plastic Rough-In Box: 102mm x 102mm x 57mm (4” x 4” x 2.12”)
E-10-IP Faceplate: 12 gauge aluminum with black textured powder paint
E-30-IP Faceplate: 14 gauge 316 stainless steel with #4 brushed finish
Shipping Weights: E-10-IP: 0.91 kg (2 lbs), E-30-IP: 1.0 kg (2.12 lbs)
Blue LED (E-30-IP/EWP Only): Call connected LED lights steady to help locate the button in low light, flashes during dialing, then
lights steady when answered.
Front View of
Plastic Rough-In
Box (included)
2.1”
Peel paper liner and adhere gasket
to back of panel, centering over
mounting holes. Caution: For rough
surfaces (ie: brick, stucco, etc.)
additional caulking may be required.
Wall Stud
4.0"
5.0”
Typical
Call
Wire knock out
|
OR
|
5.22”
(2) Standard flat head
dry wall (sheet rock)
screws (not included)
©
ING
VIK
Push to Call Button
Condensation Drain Hole
(4) T-10 Torx stainless steel,
flat head, security screws
and drive bit (included)
Laser Etched Graphics
3.25”
(4) 0.38” diameter
(for gooseneck
pedestal mounting)
(2) 0.2 x 0.43 slots for
single gang box
(4) 0.2 x 0.43 slots for
double gang box
5.14”
(1) 0.74"
diameter
2.25”
3.0” 3.3”
Condensation
Drain Hole
Front View of Optional
VE-5x5 (not included)
Optional VE-5x5 Surface Mount Box with
black satin powder paint finish, not included
(DOD# 424). Optional VE-LIGHT kit can be
used to illuminate the faceplate when used
with a VE-5x5 (DOD# 428).
WARNING: Do NOT use a wet location box.
3.0”
Rear View of
VE-5x5 (not included)
Model E-30-IP shown
in an optional VE-5x5
Surface Mount Box
mounted to a
VE-GNP Gooseneck
Pedestal
Other pedestal
options available,
see DOD# 424
The optional VE-5x5 Surface Mount Box
(above) is designed to be surface mounted
to a single gang box, double gang box or
VE-GNP Gooseneck Pedestal (shown right).
For more information on the VE-5x5 and
VE-GNP, see DOD# 424.
5
B. E-32-IP / E-32-IP-EWP
The E-32-IP is designed to be flush mounted to a standard double gang electrical box (minimum dimensions of: 3.65”W x 2.84”H x
2.25”D) or surface mounted using an optional Viking model VE-5x5. * CAUTION: Excessive wire length and/or using a rough-in box
with inadequate depth can apply force to the circuit board causing physical damage.
Dimensions: Overall: 127mm x 127mm x 57mm (5” x 5” x 2.25”)
E-32-IP Faceplate: 14 gauge 316 stainless steel with #4 brushed finish
Shipping Weight: 1.0 kg (2.12 lbs)
Blue LED: Call connected LED lights steady to help locate the button in low light, flashes during dialing, then lights steady when
answered.
"Old Work" Double
Gang Rough-In Box
(Allied Molded 9312 box
shown, not included)
Optional VE-5x5
(not included, see
specifications below)
-OR-
Peel paper liner and adhere gasket
to back of panel, centering over
mounting holes. Caution: For rough
surfaces (ie: brick, stucco, etc.)
additional caulking may be required.
5.0”
Typical
3.65"
Wide
Min.
*2.25"
Deep
Min.
CONN
Call
2.84"
Tall Min.
VIKIN
(2) Junction Box to Double Gang
Adapter Plates and (4) T-10 Torx
Flat Head Screws (included)
5.22”
D
ECTE
G©
Push to Call Button
(4) Optional Dry Wall
Screws (not included)
(4) T-10 Torx stainless steel,
flat head, security screws
and drive bit (included)
Laser Etched Graphics
3.25”
(4) 0.38” diameter
(for gooseneck
pedestal mounting)
(2) 0.2 x 0.43 slots for
single gang box
(4) 0.2 x 0.43 slots for
double gang box
5.14”
(1) 0.74"
diameter
3.0” 3.3”
Condensation
Drain Hole
2.25”
Front View of Optional
VE-5x5 (not included)
3.0”
Rear View of
VE-5x5 (not included)
Optional VE-5x5 Surface Mount Box with black satin
powder paint finish, not included (DOD# 424). Optional
VE-LIGHT kit can be used to illuminate the faceplate
when used with a VE-5x5 (DOD# 428).
WARNING: Do NOT use a wet location box.
Model E-32-IP shown
in an optional VE-5x5
Surface Mount Box
mounted to a
VE-GNP Gooseneck
Pedestal
Other pedestal
options available,
see DOD# 424
The optional VE-5x5 Surface Mount Box (above) is
designed to be surface mounted to a single gang
box, double gang box or VE-GNP Gooseneck
Pedestal (shown right). For more information on
the VE-5x5 and VE-GNP, see DOD# 424.
C. E-20-IP / E-20-IP-EWP
The E-20-IP and E-20-IP-EWP are designed to be surface mounted to a single gang box (not included), a standard 4”
x 4” electrical junction box (not included), or directly to a wall or flat sided post. Caution: For rough surfaces (ie: brick,
stucco, etc.) additional caulking may be required.
Front view of the
E-20-IP/E-20-IP-EWP
3.40"
Back Panel of the
E-20-IP/E-20-IP-EWP
Side view of the
E-20-IP/E-20-IP-EWP
1.55"
UP
3.40"
2.35"
3.30"
Call
VIKING©
To open the speaker box, remove the
two separate screws from the cover.
6
Mount back panel to a wall, a single
gang box or a 4”x4” junction box with
the arrow pointing up. Note: For
outdoor applications apply a bead of
caulk between back panel and wall.
Attach the cover to the
base with the two included
screws as shown.
D. Replacement IP Board Kit (Model E-1600-53-IP)
This is a board (PCB) only kit, no chassis is included. This kit can be used to convert any Viking E-10A or E-30 analog
phone to a VoIP version. The kit can also be used to replace a damaged IP board in the field. This kit comes in standard
and EWP version. The optional EWP version features foam rubber gaskets and boots, sealed connections, gel-filled
butt connectors, as well as urethane or thermal plastic potted circuit boards, see DOD# 859 for more information.
E-1600-53-IP Board Specifications
3.50 (3.58 EWP)
3.20
0.15 (0.19 EWP)
asdesaxtff
MAC:
18E80FXXXXXX
2.0
(2.04
EWP)
1.5
(2) 0.156
diameter
type 2
mounting
holes
3
On-Board 2 Amp Relay
Output Contacts Connector
Connect to doorstrike,
mag lock, gate controller, etc.
Gray (N.C.)
Blue (COM)
Yellow (N.O.)
1 10
1
Shipping Weight: .45 kg (1 lb)
Connections: (1) RJ45 10/100 Base-T, (3)
optional gel-filled butt connectors, (10)
additional gel-filled butt connectors included
with EWP version only.
2.63
(2.71
EWP)
0.63
(0.67
EWP
FIGURE 1
Replacement Cable Assembly (included )
Connector and Wires
from Existing Standard
E-30 Analog Entry Phone
Black
Red
Black
Black
White
White
Black
Red
- OR -
** Note: These two red wires are only used on units with an Info button. When
installing on a single button unit, cut off these two red wires and discard.
Replacement connectors, wires and butt
connectors for use when replacing E-10A,
E-10A-EWP or E-30 analog circuit boards.
- Black
+ Red
Black
Black
Red**
Red**
White
White
- Black
+ Red
LED
Call Switch
Info Switch (not used)
Speaker
Mic
How to Replace Analog E-10A, E-10A-EWP or E-30 Circuit Boards:
Step 1. Cut wires from J1 (10 pin connector) and J2 (2 pin connector).
Step 2. Remove the two #6 phillips screws fastening the circuit board.
Step 3. Cut off any stripped wire ends from the replacement cable.
Using the supplied gel-filled butt connectors, connect corresponding wires from replacement cable to the previously cut
Step 4.
wires from the LED, Call switch, Speaker and Microphone. See FIGURE 1 above for wire color and polarity.
Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 gauge wire with a
maximum insulation of 0.082 inches. Cut off stripped wire ends before terminating.
7
Using a Viking Model RC-4A for Secure Remote Relay Control
VIKING ©
MODEL RC-4A
Viking Model RC-4A
(not included, see DOD #582)
VIKING
ELECTRONICS
HUDSON, WI 54016
POWER 12V DC
12V DC Adapter
(included)
NETWORK ENABLED
RELAY CONTROLLER
2
3 4 5 6
1
IN1 C IN2 IN3 C IN4
RELAY 1
1
2
3
RELAY 2
4
5
6
RELAY 3
7
8
RELAY 4
9 10 11 12
Switch
STATUS
LED
LOGIC LEVEL
PROGRAMMING
RESTORE DEFAULTS
SPARE
1234
SIP VoIP PBX,
SIP Cloud based
Service Provider
or
PC with SIP
Server Software
NETWORK
PoE
Switch
LED 9
LED 1
LED 2
LED 5
LED 6
LED 3
LED 7
Internet
E-30-IP
Entry Phone 1
LED 8
LED 4
on
Door / Gate Examples:
1
2
3
4
Door near Entry Phone 1
E-10-IP
Entry Phone 2
Relay 1 Output Contacts (5A@30VDC / 250VAC max)
120V AC
Connect to Doorstrike,
Mag Lock, Gate Controller, etc.
IN1 C IN2 IN3 C IN4
Sensor
Examples:
COM.
Doorstrike /
Magnetic Lock
1 2 3 4 5 6
E-20-IP
Entry Phone 3
N.O.
Door Sensor
2 Gel-Filled Butt
Connectors (included)
Gate Sensor
Gate near Entry Phone 1
Door Sensor
Relay 2 Output Contacts (5A@30VDC / 250VAC max)
Connect to Gate Controller, etc.
E-32-IP
Entry Phone 4
Door Sensor
COM.
Gate Controller
N.O.
(Power typically not
required for gate controllers)
2 Gel-Filled Butt
Connectors (included)
Door near Entry Phone 2
Door near Entry Phone 3
Relay 3 Output Contacts (5A@30VDC / 250VAC max)
120V AC
Doorstrike /
Magnetic Lock
Relay 4 Output Contacts (5A@30VDC /
Connect to Doorstrike,
Mag Lock, Gate Controller, etc.
120V AC
250VAC max) Connect to Doorstrike,
Mag Lock, Gate Controller, etc.
COM.
COM.
N.O.
N.O.
2 Gel-Filled Butt
Connectors (included)
Doorstrike /
Magnetic Lock
2 Gel-Filled Butt
Connectors (included)
The front panel of the E-10-IP / E-30-IP / E-32-IP is mounted using security Torx screws to help prevent intruders from
removing the panel and accessing the on board door strike/gate control relays. For applications requiring additional security,
a Viking model RC-4A remote relay controller can be used. The relay controller is mounted securely inside the building and
connected to the same LAN as the E-10-IP / E-30-IP / E-32-IP. The on board door strike relays would not be used in this
case as the E-10-IP / E-30-IP / E-32-IP will send an encrypted message to the RC-4A to activate its relays which control the
door strikes/gates.
Up to 4 Viking VoIP Entry Phones can communicate with one RC-4A allowing you to securely control four entrances.
When using an RC-4A for remote relay control the E-10/20/30/32-IP relays should be set to “External” in the PC programming.
Note: If the Entry Phone loses communications with the RC-4A, the LED on the front panel of the E-30-IP / E-32-IP will flash
3 times every 2 seconds indicating the communication error. If this error occurs, make sure the RC-4A is powered, has a
network connection and has the correct IP address and security code of the E-30-IP / E-32-IP displaying errors.
8
Typical Installation on SIP Based VoIP Phone System
Viking
E-30-IP
Entry Phone
100m (328 ft) max*
SIP VoIP PBX
or
PC with
SIP Server
Software
10/100 Mbps
Maximum
Optional
PoE Injector
VIKING ©
MODEL RC-4A
POWER 12V DC
VIKING
ELECTRONICS
HUDSON, WI 54016
(If VoIP PBX does
not have PoE)
NETWORK ENABLED
RELAY CONTROLLER
2
3 4 5 6
1
IN1 C IN2 IN3 C IN4
RELAY 1
Customer’s
Responsibility
1
3
4
5
6
7
8
STATUS
LED
RELAY 4
9 10 11 12
LOGIC LEVEL
PROGRAMMING
RESTORE DEFAULTS
DEBOUNCE
1234
NETWORK
LED 9
LED 5
LED 1
LED 6
LED 2
LED 7
LED 8
LED 3
LED 4
on
C
(Extends range of
cable, keeps 1 Gbps
network speed for other
equipment on network)
2
RELAY 3
asdesaxtff
Optional
Switch / Hub
RELAY 2
NO NC
RL 1
C
NO NC
RL 2
C
NO NC
RL 3
C
NO NC
RL 4
1
2
3
4
1
2 3
4
NETWORK
Optional Viking model
RC-4A Secure Remote
Relay Controller, see
page 8 (DOD# 582)
* Note: A PoE extender can be used for an additional 100 meters per extender. For longer runs
(up to 2 km / 1.2 miles) a ethernet to fiber media converter can be used.
PC Requirements
• IBM compatible personal computer with:
Windows 2000 (service pack 4 or higher)
Windows XP (service pack 2 or higher)
Windows Vista (SP2 or newer), 32 or 64 bit versions
Windows 7
Windows 8
Windows 10
• Adobe Acrobat Reader 8 or higher
• E-10/20/30/32-IP hardware
• Available LAN with PoE (class 1, <4 watts)
• Ethernet cable ( CAT5 min.)
• 1 MB minimum free hard drive space for installation
• 16MB of free physical RAM
9
MAC:
18E80FXXXXXX
Viking
supplies
Internet
PC Programming
A DVD is included with each E-10/20/30/32-IP VoIP Entry Phone. The DVD contains the application “Viking VoIP Phone
Programming” used to program the unit using a PC running Windows 2000, XP, Vista, Windows 7, or Windows 8 (see
System Requirements above). The PC must be connected to the same LAN as the E-10/20/30/32-IP VoIP phone. Install the
application on your PC by placing the DVD into your PC’s drive. Click “I Accept” on the bottom of the first screen, then select
“Viking VoIP Phone Programming” and click the “Install” button. Follow the directions on the screen. To start the Viking VoIP
Phone Programming application, click on the Viking VoIP Phone Programming icon on your desk top. The Main screen will
appear, allowing the user to program any E-10/20/30/32-IP phone connected to that LAN.
A. Manually Muting SIP/Network Failure Alarm Beeps (3 beeps repeated every 30 seconds)
With the unit connected and powered (Green LED on and Yellow LED off or blinking) it will output 3 beeps every 30
seconds and turn the Call/Call Connected LED (E-30-IP / E-32-IP only) on and off once per second indicating a SIP
registration failure, failure to receive an echo reply from pinged gateway or Ethernet connection failure. You can manually
disable the beeps by pressing and holding the Call button for 5 seconds (2 beeps will then be heard) or by clicking the
“Mute Alarm Until Next Failure” tab in the Viking VoIP programming software. The LED will continue to flash allowing
you to trouble shoot the failure.
B. Configuring the E-10/20/30/32-IP Network Settings
Step 1.
Open the “Viking VoIP Phone Programming” software on a windows PC that is connected to the same LAN as the
E-10/20/30/32-IP phone to be programmed.
Step 2.
The window in the upper left corner of the menu will show you each E-10/20/30/32-IP phone that is connected to that
LAN. Select the unit with the same MAC address shown on the label located on the top of the Ethernet connector on the
E-10/20/30/32-IP phone.
Step 3.
Click the “Connect” button. If a pop up window appears, enter the unit’s security code (factory set to 845464) then click
the “OK” button.
Step 4.
The program will then read and display the E-10/20/30/32-IP phone’s IP and programming settings.
Step 5.
After adjusting the IP and phones settings, click the “Write” button under each column of settings to send the
programming commands to the connected unit.
10
C. Manually Resetting All Network Parameters to Factory Default
Step 1.
Power down the E-10/20/30/32-IP phone by disconnecting the RJ45 plug.
Step 2.
Press and hold the CALL button, then reconnect the RJ45.
Step 3.
Continue to hold the button until you hear 2 beeps, (approximately 6 seconds). Continue to hold the button until you
hear 4 more beeps, approximately 6 seconds later, then release the button. The “Call” LED will remain off for the first 3
seconds, flash slowly for 3 seconds (2 beeps), fast flash for 6 seconds (4 beeps), then light steady indicating when to
release button.
Step 4.
The unit should continue to output double beeps and slowly flash the LED indicating all Network Parameters are now
reset to factory default.
Step 5.
You will be required to re-enter your initial network settings prior to any touch tone programming, see section B on
page 9.
Touch Tone Programming
A. Accessing the Touch Tone Programming Mode
1. Using the Security Code to Enter Programming
Step 1.
From a touch tone phone call the E-10/20/30/32-IP phone you would like to program.
Step 2.
When the E-10/20/30/32-IP phone answers, enter the 6-digit security code (factory set to 845464, see section B). A
double beep should then be heard indicating you have entered the programming mode.
Step 3.
You can now touch tone program the Quick Programming Features listed on page 11.
2. Manually Resetting the Security Code to Enter Programming
Step 1.
Power down the E-10/20/30/32-IP phone by disconnecting the RJ45 plug.
Step 2.
Press and hold the CALL button, then reconnect the RJ45.
Step 3.
Continue to hold the button until you hear 2 beeps, (approximately 6 seconds). Then release the button. The “Call
Connected” LED will remain off for the first 3 seconds, flash slowly for 3 seconds then fast flash (after 2 beeps)
indicating when to release button.
Step 4.
The security code is now reset to 845464 (factory default).
Step 5.
You can now enter touch tone programming by following the steps in section 1. Using the Security Code, above.
B. Security Code (#19)
The security code allows the user/installer to program the E-10/20/30/32-IP phone. The factory set security code is
845464 (V-I-K-I-N-G). It is recommended that the factory set security code be changed. Note: The security code must
be 6 digits and cannot include a Q or a #.
Example: To store 123456 as the security code:
Step 1. Access programming as shown in Programming section A.
Step 2. Enter 123456 #19.
Step 3. Hang-up.
11
Quick Programming Features (after accessing the Touch Tone Programming Mode)
DESCRIPTION
DIGITS
+
MEMORY
LOCATION
First speed dial number
0-32 digits
+
#00
Second speed dial number
0-32 digits
+
#01
Third speed dial number
0-32 digits
+
#02
Fourth speed dial number
0-32 digits
+
#03
Fifth speed dial number
0-32 digits
+
#04
To clear any speed dial number
(no digits)
+
#00 - #04
Talk/Listen Delay (VOX) (.1 to .9 sec, factory set to .5 sec)
1 digit (1-9)
+
#11
Call Length Time Out (0 to 9 min, 0 = disabled, factory set to 3 min)
1 digit (0-9)
+
#12
Lap Counter (0 to 9, 0 = disabled, factory set to 0)
1 digit (0-9)
+
#16
Dial Next Number on Ring No Answer (0 or 1 = disabled, 2 - 9 = number of rings, factory set to 7)
1 digit (0-9)
+
#17
Dial Next Number on Busy (0 or 1, 0 = disabled, factory set to 1/enabled)
1 digit (0 or 1)
+
#18
Security code (factory set to 845464)
6 digits (0-9)
+
#19
Identification number (1-6 digits, blank = disabled, factory set to 987654)
0-6 digits (0-9)
+
#20
Access Code (1-6 digits, blank = disabled, factory set to 123456)
0-6 digits (0-9)
+
#21
Microphone volume (0-9, 0 = ANC, factory set to 5)
1 digit (0-9)
+
#22
Speaker Volume (0-9, factory set to 3)
1 digit (0-9)
+
#23
Relay Activation Command ( 1 or 2 digits, QQQQ = QQ, Q#Q# = ##, 0-9 or 00-99, factory set to
QQ) (Relay Mode must be set to 0 = Door Strike)
1 or 2 digits
+
#24
Relay Activation Time (2 digits, 00-99 sec, 00= 0.5 sec, factory set to 05)
2 digits (00-99)
+
#25
Relay Mode (0 = Door Strike, 1 = Outbound Call, 2 = In/Outbound Call, 3 = Doorbell, 4 = LV-1K
Control, factory set to 0)
1 digit (0-4)
+
#26
Relay Activation Tone (Buzz) Volume (1 digit 0-3, 0 = off, factory set to 3)
1 digit (0-3)
+
#27
In-Band Audio Detection Sensitivity (1-9, 1 = min, 9 = max, factory set to 5, power cycle unit after setting)
1 digit (1-9)
+
#28
In-Band Audio Call Progress Detection (0 or 1, 0 = OFF, 1 = ON, factory set to 1)
1 digit (0 or 1)
+
#29
“Call” LED Control (0 or 1, 0 = Automatic, 1 = Called Party Control / Q entered to light LED, factory set to 0)
1 digit (0 or 1)
+
#30
Speaker Mode (0, 1 or 2, 0 = OFF/Silent Monitor, 1 = ON, 2 = OFF Until Answered, factory set to 1)
1 digit (0-2)
+
#31
LED Mode (1 digit 0-3 0 = OFF/Silent Monitor, 1 = Entry Phone, 2 = Emergency Phone 3 = Emergency
phone outbound only, factory set to 1)
1 digit (0-3)
+
#32
Auto Answer / Loud Ring (0, 1, 2, 3, or 4, 0 = Disabled, 1 = Auto Answer, 2 = Auto Answer Secure,
3 = Loud Ring, 4 = Loud Ring with AGC, factory set to 1)
1 digit (0-4)
+
#33
DESCRIPTION
ENTER DIGITS
Diagnostic tones (used to check mic and speaker operation)
Q0
Enable Alternate Switch Action (factory setting)
Q1
Disable Alternate Switch Action
Q2
Enable Relay Latching Commands (factory setting)
Q6
Disable Relay Latching Commands
Q7
To add a Q at any point in the dialing string
QQ
To add a # at any point in the dialing string
Q#
Reset all Quick Programming Features to factory default settings
###
12
Programming Features
Note: Up to 32 digits can be stored in each dial position via touch tone programming, up to 90 characters via PC
programming. Touch tone Q and # count as single digits.
1. Speed Dial Numbers (#00 - #04)
A. Speed Dial Numbers (memory locations #00 - #04)
The speed dial number programmed in location #00 is the number that is dialed when
the ”CALL” button is first pressed. Additional speed dial numbers will be dialed when
there is no answer or a busy signal is detected and the next number redial features
are activated. To program, enter the desired speed dial number followed by the location
number (#00 - #04). To clear a speed dial location, simply enter the memory location
(#00 - #04) alone. The E-10/20/30/32-IP phone is factory set with no speed dial
number programmed.
To Program:
Enter:
Q
QQ
#
Q#
0, 1, 2 .... 9
0, 1, 2 .... 9
B. Speed Dial Programming Examples
To Program the E-10/20/30/32-IP Phone...
Step 1
Step 2
...to store 555-1234 as the first emergency speed dial
number
Enter Programming
(see A. Accessing the Touch Tone
Programming Mode, page 10)
Enter digits:
5551234#00
...to clear the first emergency speed dial number
Enter Programming
(see A. Accessing the Touch Tone
Programming Mode, page 10)
Enter digits:
#00
2. Talk / Listen Delay (VOX) (#11)
This feature selects switching time between talk and listen modes (VOX switching time).
Use chart at the right.
* Note: The factory default is .5 seconds.
3. Call Length Time Out (#12)
This feature selects the maximum length of time that calls can be connected.
Programmable in increments of 1 minute up to a maximum of 9 minutes (Touch Tones 1 9). Program 0 in this location to disable the call length time out. With the call length
disabled, the E-10/20/30/32-IP phone must rely on a CPC signal, busy signal, silence or
return to dial tone to hang-up. Use chart at the right.
* Note: The factory default is 3 minutes.
13
Touch
Tone
1
2
3
4
5
6
7
8
9
Talk/Listen
Delay
.1 sec
.2 sec
.3 sec
.4 sec
.5 sec *
.6 sec
.7 sec
.8 sec
.9 sec
Touch
Tone
0
1
2
3
4
5
6
7
8
9
Call Length
Time Out
Disabled
1 min
2 min
3 min*
4 min
5 min
6 min
7 min
8 min
9 min
4. Lap Counter (#16)
With the lap counter disabled (factory setting), if the E-10/20/30/32-IP phone is programmed
to dial the next number on ring-no-answer and/or busy signal (see section E and F below),
the E-10/20/30/32-IP phone will continuously call its programmed phone numbers forever
until the call is answered.
The lap counter is a programmable counter that determines how many times the E10/20/30/32-IP phone will cycle through its list of up to 5 emergency numbers (or up to 5
“Info” phone numbers), before it stops the dialing process and hangs up. When all of the
programmed phone numbers have been dialed, the lap counter is incremented and the
dialing process repeats. When the lap counter has been met, the dialing process stops and
the E-10/20/30/32-IP phone hangs up.
* Note: This feature is disabled in the factory default setting.
5. Dial Next Number on Ring No Answer (#17)
If enabled and a ring-no-answer is detected, the E-10/20/30/32-IP phone will dial the next
programmed speed dial number, and continue to cycle through the emergency numbers
until a call is completed.
* Note: Factory set to redial if not answered after 7 rings.
6. Dial Next Number on Busy (#18)
If enabled and a busy is detected, the E-10/20/30/32-IP phone will dial the next programmed
speed dial number, and continue to cycle through the numbers until a call is completed.
* Notes: This feature is enabled in the factory default setting. If the busy signal is interrupted
with a promotional message, contact your central office to have it removed.
Touch
Tone
0
1
2
3
4
5
6
7
8
9
Lap
Counter
Disabled*
1 time
2 time
3 time
4 time
5 time
6 time
7 time
8 time
9 time
Touch
Tone
0
1
2
3
4
5
6
7
8
9
Ring No
Answer
Disabled
Disabled
2 rings
3 rings
4 rings
5 rings
6 rings
7 rings*
8 rings
9 rings
Touch
Tone
1
2
Dial on
Busy
Disabled
Enabled*
7. Identification Number (#20)
The Touch Tone I.D. number (up to 6 digits) is used by emergency personnel to identify the location of the caller and is
given out when the receiving party presses a Touch Tone Q. The security office can display the number using a Touch
Tone decoder. To program the I.D. number, enter the desired number followed by #20.
Example: To store 333 as the I.D. number, enter: 3 3 3 # 2 0
8. Access Code (#21)
The Access Code is used for remotely operating the relay (Doorstrike, Mag-Lock, etc) by calling into the unit. This code
provides basic security and only allows operation of the relay and not the ability to change any of the programming
parameters. Once entered, any of the “Remote Access Operation Commands” can be used. The code can be 1 to 6
digits in length and cannot contain a “Q”, “#” or match the numbers used for the security code. To disable the Access
Code enter no digits then #21 in programming. Simply call the E-10/20/30/32-IP phone, the unit will automatically answer
the line and output two beeps. You then enter the programmed 1 to 6 digit access code, 2 beeps should be heard. You
can now enter any “Remote Access Operation Commands” (see page 16).
9. Mic Volume/Automatic Noise Cancelling Mode (#22)
The microphone volume can be set from 1 to 9 (1 = lowest volume setting, 9 = the highest, factory set to 5) by entering
the single digit then the memory location #22. Alternatively the microphone can be placed in the “ANC” Automatic Noise
Cancelling mode by entering 0#22 in programming. With the mic in the ANC mode, when background noise increases,
the mic gain will automatically decrease. When background noise decreases the mic gain will automatically increase.
The ANC mode is useful in applications where the background noise level can change drastically such as a gas car
running vs a diesel truck.
14
10. Speaker Volume (#23)
The speaker volume can be set from 0 to 9 (0 = lowest volume setting, 9 = the highest, factory set to 3) by entering the single digit
then the memory location #23. Alternatively the speaker can be turned off for silent monitoring by entering 0#31 (see Speaker Mode
section 19).
11. Relay Activation Command (#24)
The one or two digit code stored in the Relay Activation Command is the touch tone command that the person being called must
enter on their phone in order to actuate the relay (door strike/mag-lock/gate controller, etc). The code can contain the numbers 0 9, 00 - 99, ## or QQ (factory default). The code must not match the first 1 or 2 digits of the security code. To program the code to
“##” you must enter Q#Q# #24 in programming. To program the code to “QQ” you must enter QQQQ #24 in programming. To disable
this feature enter #24 without any preceding digits. The code must be entered while the remote phone is communicating with the
Emergency/Entry phone. The Emergency/ Entry phone determines which direction the touch tone is coming from and only responds
to touch tones from the called phone.
12. Relay Activation Time (#25)
The value stored in the Relay Activation Time is the amount of time the relay will be energized after a correct touch tone command
is entered. This two digit number can range from 01 to 99 seconds, or enter 00 for 0.5 seconds. The factory setting is 5 seconds.
13. Relay Mode (#26)
The 2 amp relay contacts can be programmed to one of five different modes by entering 0,1,2,3 or 4 #26 in programming.
0 = Doorstrike Mode. When programmed for Doorstrike Mode the relay will momentarily activate for the preprogrammed relay activation time after
detecting the correct relay activation command (one or two digit touch tone) from the called party.
1 = Outbound Call Mode. When programmed for Outbound Call Mode the relay will activate continuously for the duration of any outbound call from
the Emergency/Entry phone. This mode is useful for activating strobe lights for Emergency VoIP phones.
2 = Inbound/Outbound Call Mode. When programmed for Inbound/Outbound Call Mode the relay will activate continuously for the duration of any
inbound or outbound call to or from the Emergency/Entry phone. This mode is useful for turning on IR flood lights, VoIP phones with cameras, etc.
3 = Doorbell Mode. When programmed for Doorbell Mode the relay will momentarily activate the relay for the preprogrammed relay activation time
on any outbound call from the Emergency/Entry phone. This mode is useful for activating a door chime, etc. When activating door chimes, a 0.5 - 1
second relay activation time is recommended.
4 = LV-1K Control Mode. When programmed for LV-1K Control Mode the relay will activate continuously while the Emergency/Entry phone is
powered and registered to the SIP server. In the event the unit loses power and/or SIP registration the relay will turn off, activating LV-1K’s flashing
LED and audible beep signals.
5 = Loud Ring Mode. When programmed for Loud Ring Mode the relay will continuously activate while the ringing extension is called. This mode
is useful for activating a Viking model SL-2 strobe light, etc.
6 = Loud Ring Flash Mode. When programmed for Loud Ring Flash Mode the relay will momentarily turn on and off in a 400ms on/off cadence
while the ringing extension is called. This mode is useful for activating a Viking LPL-1 Remote Visual Indicator, etc.
14. Relay Activation Tone (Buzz) Volume (#27)
The relay activation tone is a buzzing sound that is heard at the Entry phone when the door strike relay is activated. After the called
party enters the correct relay activation command, the called party will hear 2 short confirmation beeps and the entry phone will
output a buzzing sound (relay activation tone) while the door strike relay is activated.The tone (buzz) length will match the relay
activation time up to a maximum of 5 seconds. The tone (buzz) can be programmed to three different volume settings 1 = Low, 2=
Medium, 3 = High in memory location #27. The tone can also be turned off/disabled by entering 0#27.
15. In-Band Audio Detection Sensitivity (#28)
The In-Band Audio Detection Sensitivity can be set from 1 to 9 (1 = minimum setting, 9 = the highest, factory set to 5) by entering
the single digit then the memory location #28. Increasing or decreasing the sensitivity may be required in applications where you
are making an outbound call through your VoIP phone system and are relying on In-Band analog audio detection of the distant party
answering to turn on the call connected LED and/or play the location ID message on Emergency VoIP phones. IMPORTANT: Power
cycling the unit is required after touch tone programming this feature.
16. In-Band Audio Call Progress Detection (#29)
The In-Band Audio Call Progress Detection can be set to 0 or 1 (0 = OFF, 1 = ON, factory set to 0) by entering the single digit then
the memory location #29. In-Band Audio Call Progress detection should be turned ON in applications where you are making an
outbound call through your VoIP phone system and are relying on In-Band analog audio detection of the distant party answering to
turn on the call connected LED and/or play the location ID message on Emergency VoIP phones.
15
17. “Call” LED Control (#30)
The call LED on the E-30-IP / E-32-IP phone can be programmed to:
0 = LED will automatically light when the distant party has answered, this is the factory default setting.
1 = LED will light steady, only after a Touch Tone Q is entered from the called party.
18. Speaker Mode (#31)
The Speaker Mode can be set to one of the following three modes.
0 = OFF/Silent Monitoring Mode: In the “OFF” mode the speaker is disabled at all times. However, the speaker can be enabled after
communication has been established by entering touch tone command “9#”. The speaker will remain on for the duration of the call.
1 = ON (factory setting): In the “ON” mode the speaker is enabled during In-bound and Out-bound calls.
2 = OFF Until Answered: In the “OFF Until Answered” mode the speaker will remain silent during dialing and will not turn on until
the called party has answered.
19. LED Mode (#32)
The “Call” LED on the E-30-IP / E-32-IP can be programmed to one of four different modes: 0/OFF, 1/Entry Phone (factory setting),
2/Emergency Phone or 3/Emergency phone Outbound Only.
0 = OFF Mode: Useful for silent monitoring applications. In this mode the LED will not light during normal operation. It will only light
(blink) if it cannot register with the programmed SIP server or while manually resetting all network parameters to factory default.
1 = Entry Phone Mode: The LED will remain ON in the idle state, turn off while button is pressed, blink during dialing, light steady
when the call is answered, then turn OFF momentarily when the call is completed.
2 = Emergency Phone Mode: The LED will remain OFF in the idle state, blink during dialing, light steady when the call is connected,
then turn OFF when the call is completed.
3 = Emergency Phone Outbound Only: On outbound calls, the LED will remain OFF in the idle state, blink during dialing, light
steady when the call is connected, then turn OFF when the call is completed. On in-bound calls, the LED will remain off. This is
useful for silent monitoring on inbound calls.
20. Auto Answer / Loud Ring (#33)
The Auto Answer/Loud Ring feature can be set to one of five modes.
0 = Disabled: In the “Disabled” mode the phone will not automatically answer an incoming call. CAUTION: In the “Disabled” mode,
touch tone programming will not be possible.
1 = Auto Answer (factory setting): In the “Auto Answer” mode the phone will automatically answer an incoming call on the first ring.
2 = Auto Answer - Secure: In the “Auto Answer - Secure” mode, the phone will automatically answer an incoming call on the first
ring. The unit will then output 2 beeps but will not go into two-way voice mode. After the 2 beeps are heard, you will have 10 seconds
to enter the pre-programmed 1-6 digit Access Code (see section 8 on page 14). When the correct code in entered, 2 beeps will be
heard and the unit will enable the Two-Way Mode (mic and speaker audio). After the correct Access Code is entered, any of the
“Remote Access Operation Commands” can be used (see Operation, section B on page 17). Note: If the wrong Access Code is
entered or more than 10 seconds have elapsed, the phone will output 3 beeps and disconnect.
3 = Loud Ring: In the “Loud Ring” mode the phone will not automatically answer an incoming call but will output a loud ring signal
out of the speaker in a 2 seconds on, 4 seconds off ring pattern. The call can then be answered by pressing the button.
4 = Loud Ring with AGC: In the “Loud Ring with AGC” mode the phone will not automatically answer an incoming call but will
output a loud ring signal out of the speaker in a 2 seconds on, 4 seconds off ring pattern. The phone will automatically increase or
decrease the ring volume based on background ambient noise. The call can then be answered by pressing the button.
21. Enable/Disable Alternate Switch Action (Q1, Q2)
With “Q1” (factory default) programmed the CALL button alternately connects and disconnects calls. With “Q2” programmed the
CALL button connects calls only. Pressing the button again after the call has been initiated will not terminate the call.
22. Enable/Disable Relay Latching Commands (Q6, Q7)
With “Q6” (factory default) programmed the Remote Access Operation Commands (Q0 and Q1) to Un-Latch or Latch the relay are enabled.
With “Q7” programmed the Remote Access Operation Commands (Q0 and Q1) to Un-Latch or Latch the relay are disabled. Disabling
the Latch commands can be useful in applications where you want to eliminate the possibility of inadvertently entering a latch
command leaving a gate open/closed, etc.
23. Reset All Quick Programming Features (###)
Entering ### in programming will reset all of the Quick Programming Features back to their factory default settings. Note: The ###
command will not change or reset your IP settings.
16
Operation
A. “CALL” Button
When the “CALL” button is pressed, the E-10/20/30/32-IP phone dials a pre-programmed telephone number. The Call
Connected LED momentarily flashes during dialing. In the event the line is busy or there is a ring-no-answer, the unit
can be programmed to call additional phone numbers.
The phone then cycles through up to 5 pre-programmed numbers until the call is answered. When the call is answered,
the phones are factory programmed to automatically light the “Call” LED (E-30-IP and E-32-IP only) to show that
handsfree communication to personnel is established. Once the “Call” LED (E-30-IP and E-32-IP only) is on, relay
activation commands can be entered or the # key can be used to force the phone to hang-up.
After communication is established, enter the 1 or 2 digit relay activation command (factory set to “QQ”) to momentarily
activate the entry phone (door strike) relay. If the (door strike) relay is activated, a buzz sound will be heard confirming
the relay has been activated. If you require the relay to remain on continuously (ie: a truck delivery), enter Touch Tones
“Q1” to continuously activate that relay. A double beep will indicate the (door strike) relay is latched on. When the visitor
calls in again (ie: they are finished unloading the truck), enter Touch Tones “Q0” to deactivate the relay. A single beep
will indicate the (door strike) relay is latched off.
B. Remote Access Operation Commands
The following commands can be entered after answering an inbound call from the entry phone. The commands can
also be entered on an outbound call to the entry phone. After the entry phone auto answers the call, two beeps will be
heard. If the access code has been disabled, you can now enter the Remote Access Operation Commands below. If an
Access code has been programmed, enter the Access code digits. With the correct code entered, two beeps will be
heard and you can now enter the Remote Access Operation Commands below.
Feature
Tone Tone
Command
Activate
Relay
QQ or
___ ___
Un-Latch
Relay
Q0
Un-latch* (deactivate) the relay.
Latch
Relay
Q1
Latch* (continuously activate) the relay.
Disconnect
#
Disconnects or forces the emergency phone to hang up.
Send ID and
Play Message
Q
Send I.D. number (if programmed) and plays the announcement.
Description
Momentarily activate relay (1 or 2 digits, factory set to QQ).
* Note: Latching commands must be enabled (Q6) in programming.
Troubleshooting
If the unit cannot register with the programmed SIP server, the “Call” LED (E-30-IP and E-32-IP only) will blink on and off
every two seconds, and three error beeps will be heard every 30 seconds until communication is restored. This alerts a
potential user of a problem with the device that will prevent an emergency phone call from being made.
You may silence the error beeps, per instance, by pressing and holding the CALL button for 5 seconds or by clicking the
“Mute Alarm Until Next Failure” button in the Viking VoIP Programming Software (see section A on page 9). The error beeps
automatically re-enable once the unit is registered, to alert of any new problems that arise.
17
Related Products
Surface or Pedestal Mount Viking Products While
Maintaining Weather and Vandal Resistance
The VE-3x5, VE-5x5, VE-6x7 and VE-5x10 add vandal and weather resistance, as well as
versatility to many Viking products. The VE-Series backboxes are available in black fine texture
powder painted steel or Marine Grade 316 stainless steel. The weather resistant boxes are
designed to be surface mounted to a wall, post, single gang box, or a VE-GNP gooseneck
pedestal. Note: The VE-3x5 is not compatible with the VE-GNP pedestals and is not available in
stainless steel.
The VE-3x5 is designed to be used with the E-40-EWP or E-50-EWP Series entry
phones. The VE-5x5 is designed to be used with the E-10A-EWP, E-30-EWP, E30-PT-EWP, E-60-EWP, E-65-EWP, E-70-EWP, E-75-EWP entry phones, the E1600-20A-EWP, E-1600-20-IP-EWP, E-1600-30A-EWP and E-1600-30-IP-EWP
emergency phones, as well as the W-1000-EWP and W-3000-EWP handsfree
doorboxes. The VE-6x7 is designed to be used with the K-1700-3-EWP and K1705-EWP entry phones and the VE-5x10 is designed to be used with the K-1900VE-5x10
VE-5x10-SS
VE-5x5
VE-5x10-PNL
VE-GNP
VE-GNP-SS
VE-GNP-IG
VE-GNP-2
VE-3x5
VE-6x7
VE-5x5-SS
VE-5x5-PNL
For more information, see DOD# 424
VE-5x5-PNL-SS
7-EWP and the K-1900-8-EWP vandal resistant phones.
VE-6x7-PNL-SS
VE-5x10-PNL-SS
The VE-GNP gooseneck pedestals are designed to be
used with the VE-5x5, VE-6x7 and VE-5x10 backboxes and are ideal for drive up communications. Note: The VE-3x5 is not compatible
with the VE-GNP pedestals. The VE-PNL’s are VE-Series backboxes with a blank aluminum panel. The user can customize the clearcoated aluminum panel to mount an PRX-1 card reader, PRX-2 keypad or switch. The kits come complete with box, gasket, panel and
screws. Model numbers that end with “SS” are stainless steel version. Note: The use of magnets to mount the VE-Series enclosure to a
metal surface can affect the operation of the enclosed product.
Add Panel Lighting to Your Viking VoIP Entry Phone
The VE-LIGHT kit adds bright LED illumination to any VoIP entry phone that is housed
in a Viking VE-5x5, VE-6x7 or VE-5x10 enclosure.
The stainless steel bracket is easily mounted using existing holes and hardware. Two
bright white LEDs are used as the light source, so there are no filaments to break or
bulbs to burn out.
12 VDC power adapter included. Any power source between 12 and 24 volts, AC or DC
can be used to supply the VE-LIGHT with power.
For more information, See DOD# 428.
VE-LIGHT shown right with Viking
E-30-IP and VE-5x5 (not included)
18
Warranty
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can
give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST
have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to
duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a
circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing
material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship
cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to
step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return
Authorization (R.A.) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the
Viking product using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in
1, 2 and 3, be aware that you will have to pay a restocking charge.
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase
from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc.,
1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use
of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not
cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS
OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR
CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD
HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY)
OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION,
REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF
WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER
PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
If trouble is experienced with the E-10/20/30/32-IP phone, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 (715) 386-8666
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such tests in off-peak hours, such as early morning or late evenings.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
Product Support: (715) 386-8666
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries
assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
DOD# 248
Printed in the U.S.A.
19
ZF303590 REV B
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