Optimum Business Trunking and the Grandstream UCM6102 IP

Optimum Business Trunking and the Grandstream UCM6102 IP

UCM6102 IP PBX

Optimum Business

Trunking and the

Grandstream UCM6102 IP-

PBX Configuration Guide

UCM6102 IP PBX

Table of Contents

1. Overview

2. SIP Trunk Adaptor Set-up Instructions

3. Additional Set-up Information

4. International Calling

5. PBX Configuration

6. Network Access

7. SIP Trunk

8. DID Extensions

9. Dial Plan

10. Auto-attendant

11. Backup/Restore

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UCM6102 IP PBX

1 Overview

The purpose of this configuration guide is to describe the steps needed to configure the Grandstream UCM6102 IP PBX for proper operation Optimum

Business Sip Trunking.

2 SIP Trunk Adaptor Set-up Instructions

These instructions describe the steps needed to configure the LAN side of the

Optimum Business SIP Trunk Adaptor.

Step 1:

Log on to the Optimum Business SIP Trunk Adaptor

1. Connect a PC to port 4 of the Optimum Business SIP Trunk Adaptor, the silver device labeled Edgewater Networks, 4550 series.

2. Open a Web browser and go to IP Address http://10.10.200.1. A login box will appear.

3. Enter login and password and click ‘OK’.

Login: pbxinstall

Password: s1ptrunk

Step 2:

Click on the LAN Settings Link

1. Assign an IP Address to the LAN interface of the SIP Trunk Adaptor.

The IP address must be on the same subnet as the IP PBX. This changes the address on port 1 of the Optimum Business SIP Trunk Adaptor.

Note: This will become your local SIP proxy IP address. No other IP addresses will be provided by Cablevision.

2. Optional: Specify a VLAN for your voice traffic. Click the ‘Enable Voice

VLAN Tagging’ check box. The default

VLAN ID is 100.

Note: VLAN 200 should not be used.

It is dedicated to port 4 for management.

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UCM6102 IP PBX

3. Optional: Enable the DHCP server. This will allow the SIP Trunk Adaptor to act as a DHCP server, which will provide IP addresses to the voice network, and create a dedicated voice LAN, as per diagram 2.

4. Click ‘Submit’.

Diagram 1

SIP Trunk Adaptor for IP-PBXs

Example: Single LAN Configuration

Using a connection from the customer’s LAN, the SIP Trunk Adaptor’s address can be a statically assigned private IP address. It may not be assigned a Public IP address.

Diagram 2

SIP Trunk Adaptor for IP-PBXs

Example: Separate Voice and Data Networks Configuration

The customer attaches their Voice Switch to the Ethernet LAN port 1 on the

Optimum Business SIP Trunk Adaptor. The Optimum Business SIP Trunk Adaptor

can be enabled as a DHCP server to provide routing for the separate voice network.

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UCM6102 IP PBX

Step 3:

Click on the SIP Trunk Configuration Link

1. Select your IP PBX make and model from the drop-down menu.

2. Specify how the IP PBX will register to the

Optimum Business

SIP Trunk Adaptor.

3. The Cablevision network only supports Inband DTMF.

Click on the check box next to “Convert Inband

DTMF” if you cannot configure your IP PBX to send out Inband DTMF. The DTMF tone duration generated by the phones and/or PBX may need to be increased from their default setting. Some phones and/or PBX have a default setting between 180ms to 200ms. This setting is too low. The recommended setting is 600ms.

4. Click ‘Submit’.

Step 4:

Diagnostics Link

You can make a test call directly from your phone or use the test call application under the

Diagnostics link.

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UCM6102 IP PBX

Step 4 continued

Field

Outbound Call Test

TelephoneNumber

Pilot Number

Call

Inbound Call Test

(radio button)

Submit

IP Address to Ping

Ping Button

IP Address to Trace

Interface

(radio button)

Traceroute

Button

Reset

Description

Specifies an outside phone number to which an outbound call will be initiated. The pilot telephone number of the SIP Trunk will be prepopulated.

Displays the provisioned pilot number, which is used for outbound and inbound call tests.

Initiates a call outbound to a telephone number entered or inbound to the pilot number displayed.

Indicates whether inbound test call will be enabled or disabled. If inbound test calls are enabled, calls made to the pilot number will be redirected to the test UA for fifteen minutes. When the pilot number is dialed, you will hear a test message play.

Enables or disables the inbound call test.

Verifies basic connectivity to a networking device. Successful ping test results indicate that both physical and virtual path connections exist between the system and the test IP address.

Sends a ping to the IP address specified in the field “IP Address to Ping”.

Tracks the progress of a packet through the network. The packet can be tracked through the WAN or LAN interfaces of the adaptor.

Indicates whether a packet will be tracked through the LAN or the WAN.

Initiates a traceroute to the specified IP address on either the LAN or the WAN.

Clears all fields and selections and allows you to enter new information.

Reset applies to outbound call test, ping and traceroute.

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UCM6102 IP PBX

3 Additional Set-up Information

Systems

Field

Pbxinstall Link

Password

Description

Select to change the default password for the pbxinstall login ID.

Only the password can be changed. The login ID cannot be changed.

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UCM6102 IP PBX

Field

Username

Current Password

New Password

Confirm Password

Submit

Reset

Description

Specifies the username for which the password can be changed.

Specifies the current password.

Specifies the new password.

Confirms the new password.

Applies the settings configured on this page.

Clears all fields and selections and allows you to enter new information.

4 International Calling

Optimum Voice Business Trunking offers an optional International Calling Service for direct-dialed calls made from the Customer’s business or from any phone via the

Optimum Voice International Calling remote access number to destinations outside of the United States, Puerto Rico, Canada and the U.S. Virgin Islands at per minute rates.

The Customer must login to the Optimum Business Account Center and activate the service on the Optimum Business Trunk Pilot telephone number to activate the service and manage the monthly International spending limit for the account.

Activating International calling on the Pilot TN will enable International calling for all

Direct Inward Dial (DIDs) telephone numbers as well. Blocking International calling for one or more DIDs is managed by the customer directly from the PBX phone system configuration. To minimum the exposure to fraudulent calling, It is recommended to limit International calling capability to those DID’s that require it and set up an account spending limit that reflects what is necessary to run the business.

It is the Customer (and/or the Customer Agent’s) responsibility to properly secure the customer’s PBX to prevent the PBX from being compromised and fraudulent calls from being made by unauthorized (internal or external) users. If fraudulent calls are detected, Cablevision reserves the right to disable International Calling until the

PBX is properly secured by the customer.

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UCM6102 IP

5 PBX Configuration

This knowledge base solution provides the configuration steps for both PBX registration and static or non-registration modes of PBX operation.

The steps below describe the basic configuration required to enable the

Grandstream UCM6102 IP-PBX to use Optimum Business SIP trunking for inbound and outbound calling. Please refer to the Grandstream UCM6102 documentation for other advanced PBX features.

The configuration described here assumes that the PBX is already configured and operational with station side phones using assigned extensions or DIDs. This configuration is based on Grandstream UCM6102 version 1.0.4.7.

PBX Information

Manufacturer:

Model:

Software Version:

Does the PBX send SIP Registration messages (Yes/No)?

Grandstream Networks

UCM6102

1.0.4.7

Yes

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UCM6102 IP PBX

6 Network Access

The default IP of the LAN port of the PBX was 192.168.2.1 /24 and was unchanged.

As for the WAN port, it was given a static IP address of 10.10.154.11 /24 with the

Optimum Business SIP Trunk Adaptor being 10.10.154.1 /24. SIP traffic flow was via the WAN port.

The default username/password of the device was admin/admin. The IP address of the PC managing the device should fall in network 192.168.2.0/24. Once configured with an appropriate PC IP, the device can be configured via a Web browser through its LAN IP address.

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UCM6102 IP PBX

To configure network settings navigate to Settings4Network Settings4

Basic Settings. Under Basic Settings next to Method select Route. Under WAN, first enter Static next to IP Method. Enter the address of the Optimum Business SIP

Trunk Adaptor next to Gateway IP and the address of the PBX next to IP Address.

Under LAN, enter the address of the PBX’s LAN port next to the IP Address field. For the phones, the DHCP range must be specified in the Allow IP Address From and

Allow IP Address To fields.

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UCM6102 IP PBX

When done click Save. Thereafter there will be a prompt to restart the device for the network settings to take effect.

Click OK and upon restart the new settings will take effect.

Once the system has restarted, the new network configuration can be viewed by navigating to Status4System Status4Network as shown.

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UCM6102 IP PBX

7 SIP Trunk

To register the Optimum Business SIP Trunk Adaptor to the PBX, navigate to

PBX4Basic/Call Routes4VoIP Trunks and click on Create New SIP/IAX Trunk.

Select Register SIP Trunk next to Type. Enter a name for the Optimum Business SIP

Trunk Adaptor next to Provider Name (EM-4552 was use in this example). The

Host Name field should follow the address of the Optimum Business SIP Trunk

Adaptor. Keep Trunk CID was left unchecked and is optional. If checked the Pilot

DID will be the Caller ID for the calls. The Username, Password and AuthID will be the given credentials between the PBX and the Optimum Business SIP Trunk Adaptor.

The Outbound Proxy should also be the address of the Optimum Business SIP Trunk

Adaptor. Auto Record is optional.

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When done click Save then Apply Changes from above.

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UCM6102 IP PBX

For Static Mode select Peer SIP Trunk instead next to Type. Enter a name for the

Optimum Business SIP Trunk Adaptor next to Provider Name and enter the address of the Optimum Business SIP Trunk Adaptor next to Host Name as shown.

When done click Save then Apply Changes from above.

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UCM6102 IP PBX

8 DID/Extensions

To provision phones and assign extensions, navigate to PBX4Basic/Call Routes4

Extensions and click Create New User. Here the basic settings for a phone can be configured. Under General, the Extension field specifies the extension for the phone. CallerID Number and CallerID Name will be the DID number that will be mapped to this extension. Permission is the permission level the user will have for outgoing calls. Internal was used for all extensions. Under Technology check SIP.

Under SIP Settings enter the user’s DID next to AuthID and set DTMF Mode to

Inband as shown. All other settings can be configured according to preference.

Note: DTMF tone duration cannot be configured on the PBX.

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When done click Save then Apply Changes from above.

The devices can also use Auto Provisioning where the PBX will discover a device upon boot up, automatically assign it an extension, and return a URL of the config file for the device to download.

To do this, from Basic/Call Routes navigate to Zero Config and click

Auto Provision Settings. Once here check Enable Zero Config. Check

Automatically Assign Extension and specify the beginning extension next to

Start extension. A default password can also be set next to Default Password.

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UCM6102 IP PBX

When done click Save then Apply Changes from above.

By clicking on Auto Discover, the PBX can automatically discover the device using a specific Scan Method of Ping, ARP, or SIP-Message. Once that is selected the

Scan IP field can be filled to scan the entire network segment by entering 255.

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When done click Save and a message will be presented prompting to check the result.

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UCM6102 IP PBX

Click OK and the result will be displayed.

A user may also manually enter device information prior to performing the Auto

Discover step above. This can be done by clicking on Create New Device. Here an extension may be entered along with a MAC and IP Address of the device.

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When done click Save then Apply Changes from above.

By going back to Extensions the status of this discovered phone can be viewed. It now shows green which implies that it is registered and free.

When finally done click Save then Apply Changes from above.

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UCM6102 IP PBX

9 Dial Plan

To configure Dial Plan, Outbound and Inbound routes need to be configured.

First navigate to PBX4Basic Call Routes4Outbound Routes and click

Create New Outbound Rule.

Initially, a rule name needs to be given. Next to Pattern is where the dial pattern needs to be entered. All patterns are prefixed by “_”. Entering “[12345]” allows any single digit within these brackets. “N” allows any digit between 2 and 9. The “.” character matches one or more digits. The “!” character matches zero or more digits.

X” allows any digit between 0 and 9 and finally “Z” allows any digit between 1 and 9.

In this example “9408XXXXXXX” was entered to allow all numbers beginning with area code 408. The digit “9” was entered in the beginning and will be stripped by entering “1” next to Strip. Internal was selected next to Privilege Level and next to

Use Trunk the trunk for the Optimum Business SIP Trunk Adaptor was selected, in this case “EM-4552”.

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When done click Save then Apply Changes from above. Other outbound rules may be configured in a similar manner.

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UCM6102 IP PBX

As for inbound rules, click on Inbound Routes and then Create New Inbound Rule.

First select the trunk for the Optimum Business SIP Trunk Adaptor next to Trunks.

With the same character values as outbound rules, enter a pattern next to

DID Pattern. In this example, “4085555556” was entered to permit a call to extension 101. Internal was again selected next to Privilege Level. Extension was selected next to Default Destination following the extension this rule is to be forwarded to, in this case 101. Other extensions may be configured similarly.

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When done click Save then Apply Changes from above.

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UCM6102 IP PBX

10 Auto Attendant

To configure Auto Attendant navigate to PBX4Call Features4IVR and click on

Create New IVR. Enter a name next to Name and a valid extension number next to

Extension. Welcome Prompt may be left as is or manually created by clicking on

Prompt. A customized recording may be uploaded here. Below under Key Pressing

Events is where an extension can be matched to a specific digit. In this example digit

1 was mapped to extension 100. The rest of the fields may be configured according to preference. When done click Save then Apply Changes from above.

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UCM6102 IP PBX

11 Backup/Restore

To back up or restore the configuration file, navigate to Maintenance4Backup 4

Local Backup. Here the option of Create New Backup and Upload Backup File will be displayed. If Create New Backup is selected, a window will prompt for a file name. When entered simply click Backup.

If Upload Backup File is selected, a window will prompt for a file to upload. When entered simply click Upload.

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