setup guide - CaptionCall

setup guide - CaptionCall
setup guide
Life Is Calling
Meet Your New CaptionCall Phone
We’d like to introduce you to CaptionCall. Your new CaptionCall phone
looks and works pretty much like an ordinary telephone, but with one big
difference — CaptionCall’s large 7-inch display screen. If you have
difficulty hearing on a regular telephone, the big display screen can make
using the telephone easy and enjoyable for you again.
Spoken Words into Captions
The CaptionCall phone works a lot like the closed-captioning (CC)
service on television. When you make a call, you just speak normally and
listen with what hearing you have. You then read the caller’s responses as
text on the display screen. No more struggling — or failing — to hear
what’s being said to you. In addition to the captioning service, the
CaptionCall phone can amplify the sound received by the phone.
Free Service Means “No Cost to You”
CaptionCall is a completely free service. You’ll have no new bills and no
monthly charges. The CaptionCall service is funded by the Federal
Communications Commission (FCC), so it’s absolutely free to you.
How It Works
Some Not-So-Technical Details
Here’s what happens when you make a telephone call using CaptionCall:
1. The phone connects to the CaptionCall service using the Internet.
2. The CaptionCall service quickly converts the words spoken by the other
person into text (captions).
3. The text is then displayed on the phone’s display screen.
Because it takes a brief moment for words to be converted into captions,
you’ll see a slight delay before text appears on the screen. The text on the
screen shows only what the other person is saying, not what you say.
Some Calling Etiquette
You can choose to be discreet about your use of the CaptionCall service,
or explain simply to your callers how CaptionCall works. It’s your choice.
You might find it helpful to tell your callers to expect a slight delay for
your responses if you need time to read the captions before responding.
Discovering Hidden Talents
The first time you use the CaptionCall phone, you might be a little
nervous. But, after you get the hang of the captioning service you’ll see
just how easy CaptionCall is to use. We know you’ll have fun discovering
the many hidden talents of the CaptionCall phone, such as its Call
History and Contacts features.
setup guide
Get Ready...
Check For These Things First
Before you can set up and start using your new CaptionCall phone, you
will need to have the following things ready and available:
Telephone Service
Naturally, you need to have standard voice telephone line service. You can
use any type of telephone service except for cellular service, whether it be
analog, VOIP, or something else. The phone service must provide a
standard analog telephone plug (RJ-11) to connect to the phone.
Broadband Internet Service
Your phone requires a Broadband Internet connection. The word “HighSpeed” is often used to refer to Broadband service. “Hotspot” or hotel
wireless services that require you to log in will not work with CaptionCall.
Ethernet or Wireless Network
CaptionCall can use an Ethernet cable to connect to your Broadband
modem or router. Or, if you have a wireless (i.e., 802.11b/g/n) connection
to the Internet, the CaptionCall phone can use that service instead.
Electrical Outlet
You’ll need an electrical outlet located near the CaptionCall phone.
Get Going...
Set Up the CaptionCall Phone
When you’re ready to set up the CaptionCall phone, here’s what to do:
Step 1: Find a good place to put the phone.
Phone Mounting Option
You can mount the CaptionCall phone to a
standard wall telephone mounting plate.
The phone’s Base Platform will fit a
standard wall mounting plate.
Remember that you will need to be able to
connect the power cord and the Ethernet
cable to the phone mounted on the wall. If
you are using the wireless feature, you
won’t need to use the Ethernet cable.
See the note on Page 11 for more
information on using the wireless feature.
setup guide
Look around for a good place to set up your phone. You’ll need a stable
table, counter, or wall mount that’s located near a power outlet, phone
line, and your Broadband modem. If you’re planning on using wireless,
you won’t need to worry about having the Broadband modem close by.
Step 2: Unpack the phone and cables from the box.
If the CaptionCall phone is still packed in its original box, you can now
take everything out of the box. Here’s what you’ll find packed inside:
CaptionCall phone base unit
Handset cord (black, coiled, 12-ft length)
Phone line cord (gray, 14-foot length)
Phone line cord (gray, 6-inch length)
Ethernet cable (black, 6-foot length)
Power adapter with power cord (in small white box)
CaptionCall Setup Guide and User Guide documentation
Loudness Warning Card printed in Braille
Step 3: Connect the handset cord to the phone.
You can connect the handset to the phone base with the coiled cable now,
but please wait to connect the other cables until you’ve read a bit further.
The figure below shows the handset cord connected correctly.
Connect the coiled handset cord
here at the phone base...
...and here at the handset
Look It Over...
Step 4: Identify the parts of the phone (Part 1).
Look at the back side of the phone. Pull out the Platform Stand and Base
Platform to hold the phone at the desired angle when set up on a desk.
Platform Stand and Release Latch
Push latch to release stand, then pull down to desired position
Base Platform
Position phone at the desired angle, and then hold
the phone securely using the Platform Stand
2.5mm Audio jack
Used for neckloop with microphone to connect to hearing aids
setup guide
Step 5: Identify the parts of the phone (Part 2).
Now look at the front side of the phone. Notice the CaptionCall light, the
touch screen display, and the Menu button. The cradle area contains the
switch hook, volume control, and warning light above the keypad.
CaptionCall light
Shows if the captioning service is on or off
Switch hook button
Press to hang up a call
Handset volume controls and light
Press + for higher volume or — for less volume
Display lights up to warn if volume is set too high
Telephone keypad
Works just like a regular telephone
Touch screen display
Shows captions and interface to phone features
Menu button
Press to access the phone’s features
Connect It...
Make Your Wiring Connections (Part 1)
The picture below shows a close-up view of the phone’s back panel. The
numbered steps next to the picture show where to connect the cables.
Find the provided cables, then make the connections. Connect the
Ethernet cable to the Internet port on the back panel of the phone.
Step 1 — Plug in the phone line
Step 2 — Plug in the power cord
Step 3 — Plug in the Ethernet cable
Note: If you plan to use wireless, you will
not need to connect the Ethernet cable.
setup guide
Plug It In...
Make Your Wiring Connections (Part 2)
After you connect the cables to the back of the phone, follow the
numbered steps below to plug in the other ends of the cables. Plug in
the power adapter cord last. Be careful to not to touch the display screen
immediately after plugging in the power cord because the phone calibrates
the touch screen as it starts up.
Step 4 — Plug the phone line into a wall jack
Note: If your DSL modem provides a phone port,
you can plug the phone line right into the modem.
Step 5 — Plug the Ethernet cable into a modem or router
Note: If you plan to use wireless, you will not
need to use the Ethernet cable.
Step 6 — Plug the power adapter cord into a wall outlet
Note: Connect the phone to power last. Do
not touch the display screen immediately
after connecting the phone to the wall outlet.
Start It Up...
Wait for CaptionCall to Start Up
After you connect the power cord to the wall outlet, the CaptionCall
phone will begin starting up. Just wait briefly while the phone calibrates
the touch screen display and starts up.
Do Not Touch the Display
Do You Want to Go Wireless?
If you want to use a wireless connection
for the CaptionCall phone, you will have to
set up the wireless feature before you can
make captioned telephone calls.
Because the CaptionCall display screen is sensitive to touch, try not to
touch the display immediately after you connect the phone to power.
The CaptionCall phone calibrates its display screen while it is starting up.
If you touch the screen, the calibration process may be interrupted. To
help you remember, the phone will briefly show a message on the display
screen that asks you not to touch the display as the phone is starting up.
If You Do Accidently Touch the Display...
To do so, find your CaptionCall User
Guide now and then follow the steps in the
Getting Started section under the heading
“Setting Up the Wireless Network Feature.”
No harm will be done to the phone if you accidently touch the display
while it is starting up. You might notice that the screen is a little bit less
sensitive to your touch if the calibration was interrupted.
After you’ve connected to your wireless
network, you can come back to this page
to continue setting up the phone.
If you do touch the display screen by mistake, no worries. Just unplug the
power cord from the wall outlet and then plug it back in again. The
CaptionCall phone will start up again and calibrate its display normally.
setup guide
All Systems Go...
A Quick Fix You Can Try
If the CaptionCall phone does not work
properly or seems unresponsive, you can
try unplugging the power cord. Wait about
10 seconds, then plug the cord back in.
The problem should be resolved when the
phone restarts.
Watch What Happens During Startup
Here’s what to expect as the CaptionCall phone starts up:
The display’s backlight will illuminate and the CaptionCall logo will appear.
The CaptionCall light and Menu button will then turn on (illuminate).
The “Recent Calls” screen will then appear on the display.
What Can Go Wrong?
If you’ve made all the required connections, everything should work well.
If something does go wrong, CaptionCall will tell you what the problem
is. Here’s what you might see on the display screen if there’s a problem:
A message that reads “Handset Is Not Seated.”
Fix this by putting the handset back on the base unit.
If You Need Help
Fix this by checking the Ethernet cable and your Internet service (i.e.,
make sure it’s available). If using wireless, check your wireless setup
(refer to your CaptionCall User Guide for wireless setup details).
If the CaptionCall phone does not start up
normally and you’ve tried the suggested
fixes, just call us for help.
See Page 22 for details on how to contact
the CaptionCall Support team.
A message that reads “Network Problem.”
A message that reads “CaptionCall Service Unavailable.”
A message that reads “Cannot Access CaptionCall Account.”
These two messages should go away by themselves after just a few
minutes. If not, please call us for help to resolve these problems.
Set the Volume...
Learn to Use the Handset Volume Controls
Step 1: Pick up the handset.
Step 2: Adjust the handset volume controls up or down.
As you adjust the volume, look at the bottom of the display screen.
Step 1 — Adjust the handset volume
Press the “+” button to increase volume
Press the “-” button to decrease volume
Step 2 — Look at the volume indicator
The bars will change from green to yellow to red
as you increase the volume level
setup guide
The Handset Volume indicator will change color as you increase the
volume. The bars will change from green to yellow and finally to red.
Step 3 — Look for the warning light
Light comes on when the volume is set into the red
Automatic Volume Reset
The phone will automatically reset the
volume back to its default “green” setting
after each call. You can turn off this
feature. See Page 87 your CaptionCall
User Guide for more information.
As shown above, a warning light will appear in the handset cradle
whenever the Handset Volume indicator turns red. Be careful not to
adjust the volume too high to avoid damaging your hearing.
Your First Call...
Call Friends, Family, or Whomever You Want
Step 1: Pick up the handset and dial using the keypad.
To make your first call, just pick up the handset and then dial.
Step 1 — Adjust the handset volume
Press + for more volume or — for less
Step 2 — Dial the number using keypad
The number you dialed
setup guide
Wait Briefly...
Step 2: Wait for the CaptionCall service to connect your call.
As your call is being connected, you’ll see a message appear on the display
screen like that shown in the figure below. Once you see the message
“Your call will now be captioned,” you are connected to the captioning
service. You’ll see captions from that point forward during the call.
Message that captioning
has started for this call
Talk and Read...
Step 3: Begin your conversation when the call is connected.
When the person you called starts talking, you’ll see captioning appear on
the display that shows what that person is saying to you. The image below
shows a captioning example. Notice the dots between some words in the
captioning. These dots show when the person briefly stops speaking.
You’ll see more dots (between 2 and 8) to indicate the length of a pause.
Captioned conversation
About the Captioning
There will be a slight delay after the
person you called starts talking before
you see the captions appear on the
display. The delay is due to the time
needed to convert the caller’s speech into
text captions for you to read.
Keep in mind the captions will only show
what the other person is saying, not what
you say during the conversation.
setup guide
Make Other Calls...
Step 4: Hang up when you’re finished with your call.
When you are finished with your phone conversation, just hang up as you
normally would. The captioning service will automatically stop.
Step 5: Make and receive other calls whenever you like.
When you’re ready to make another captioned telephone call, just dial the
call as you normally would. You’ll see the captioning service automatically
start for all calls. When you receive an incoming call, captioning will start
automatically when you pick up the handset. There may be a short time
when the person who called you starts speaking before the captioning
begins. In this case, just ask the caller to repeat him/herself.
If the Power Should Go Out
The CaptionCall phone requires a constant
connection to A/C power in order to work.
This requirement is similar to that of most
“cordless” telephones.
Remember — If you need to make a call
during a power outage, you will have to
have another telephone available to you
that can operate without A/C power.
Step 6: You can make calls without the captioning service.
If you want to make a call without captioning , you can turn off the service
after dialing or answering. Just press the Menu button on the front panel,
then tap the Captioning Off button at the bottom-left of the screen.
When you turn off the captioning service, the CaptionCall light will go
out to indicate that captioning is turned off. So, just remember:
CaptionCall light turned ON means captioning is turned on.
CaptionCall light turned OFF means captioning is turned off.
Let’s Review...
See How Easy CaptionCall Is to Use
Just for fun, let’s review the basic use of the CaptionCall phone:
Step 1: Pick up the phone’s handset.
Just like a regular phone, you need to have a dial tone to place a call.
Step 2: Dial your call using the number keypad.
You can also use the touch interface on the display screen to call someone
in your Contacts list (that is, once you’ve set up your Contacts list).
Step 3: When the person you called answers, start talking.
Remember there will be a brief delay before their response is captioned.
Step 4: Read the captions as they appear on the screen.
Respond to the captioning by talking normally. With a bit of practice,
you’ll quickly get into the rhythm of using the CaptionCall service.
Step 5: When you’re finished, just hang up.
The captioning service will automatically stop.
Step 6: To answer incoming calls, just pick up the handset.
The captioning service will automatically start.
setup guide
Do This Next...
Find and Read Your CaptionCall User Guide
You’ve just seen how simple and easy it was to set up and begin using
the CaptionCall phone. After making your first call, you’ll know how the
captioning service works.
This Setup Guide just scratched the surface of what the CaptionCall
phone can do. The CaptionCall User Guide contains detailed information
about all of the phone’s features, along with easy-to-follow instructions for
using each feature. With just a few minutes of reading, you’ll learn how to
use the Recent Calls list and how to manage names in your Contacts list.
You’ll also see how easy it is to adjust the phone’s various settings.
The CaptionCall User Guide was included in the box with the
CaptionCall phone. You can also view the guide online at
CaptionCall helps you get more out of every phone call—
and more out of life.
Take Care...
Read and Follow these Safety Instructions
To make sure that using the CaptionCall phone is a safe and pleasant
experience, please take the time to read and fully understand all of the
information in this Setup Guide and to follow each of these instructions:
1. The sound volume created by the CaptionCall phone’s handset or ringer
may be harmful to you or to others. Please warn anyone who might use the
phone about its potential for loud sounds which may cause hearing damage.
2. Carefully position the phone on a table or another stable place away from
any source of heat or moisture. Be very careful not to drop the phone to
avoid damaging it or causing harm to yourself or to others.
3. Carefully position each of the cables connected to the phone so that they
will not be accidently pulled or tripped on by anyone.
4. Never use the phone near any source of water or while your hands are wet.
5. Use only the power adapter that was supplied with the phone. You should
also use a surge protector to avoid damage from electrical spikes or outages.
6. To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG)
UL Listed Line Cord or CSA Certified Telecommunications Line Cord.
7. Avoid using the phone during an electrical storm.
8. Do not use the phone to report a gas leak in the vicinity of the phone.
9. To avoid the risk of an electric shock, do not disassemble the phone.
10. If you experience any problems with the phone, call us for assistance.
Save these instructions for future reference.
setup guide
Need Help?
Call If You Have Questions or Problems
In a perfect world, nothing would ever go wrong. Because we’re living in
the real world, we’ve made it easy to troubleshoot, replace, or return the
CaptionCall phone. We’re firm believers in the need for a “human touch,”
so we’re always here and ready to lend a helping hand.
We’re Here Whenever You Need Us
If you need help of any kind, just call us. One of our friendly support
experts will work with you to solve any problem. If your phone needs to
be repaired, we can help you ship it back to us at no cost to you. We’ll
then send you a new CaptionCall phone as quickly as possible.
If you’re the kind of person who likes to get help or ask questions by
email, please send us a message and we’ll respond as quickly as possible.
CaptionCall Support by Phone
CaptionCall Support by Email
Useful Facts
CaptionCall Phone Specifications, Model 57Tx
Telephone Specifications
Adjustable handset volume (up to +40dB gain)
Adjustable ringer volume (up to +95dB gain)
2.5mm audio jack for a neckloop with microphone to be used with
compatible hearing aids
Audiogram-compatible sound equalizer with these features:
 Customizable frequency amplifications
 Three built-in sound equalizer presets (Boost Lows, Mids, or Highs)
Operating temperature range 41° to 104° F
Display Specifications
7" diagonal color LCD display screen with touch interface
800 x 480 screen resolution with adjustable screen viewing angle
Connection Requirements
Analog telephone service (RJ-11 connector)
Caution: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL
Listed or CSA Certified Telecommunications Line Cord.
setup guide
Broadband Internet service (RJ-45 Ethernet or 802.11b/g/n wireless)
AC power, 120 volt
The Fine Print
About This Setup Guide
Copyright © 2010, 2011, 2012
Sorenson Communications, Inc.
All Rights Reserved
CaptionCall®, Life Is Calling®, and the spiral C mark are registered
trademarks of Sorenson Communications, Inc.
Any other registered trademarks or trademarks that may be mentioned
herein are the property of their respective owners.
The names and phone numbers used on the sample screen images shown
in this document are fictitious. Any similarity to actual persons and/or
business entities is purely coincidental and unintended.
Patent Information
The CaptionCall phone and/or service are Patent Pending.
Model 57T, 57Tx
Part Number: SCD00-00086 Rev B1
Release Version 1
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