Digital Home Phone
Digital Home Phone
Quick Feature Guide
Digital Home Phone
Quick Feature Guide
Welcome
Make sure you go to the My Digital Home Phone portal
to learn how to use various Digital Home Phone features.
Visit the Forums section to ask questions about the
services and features available to you.
To access simply go to http://mydhp.primus.ca
5 Way Calling
To include an additional party or parties into the current call:
• Press the flash button or quickly press and release the receiver button
• Dial the phone number of the party you wish to include
• Wait until they pick up and inform them of the conference
• Press the flash or the receiver button again to bring in the 3rd party You are now in
conference with both parties. Repeat the process to add more parties
You can also add calling parties on the Phone Control tab of the My Digital Home Phone portal.
Call Answer/Voice Mail
If you have Voice Mail messages you will hear a stutter dial tone (or you may
also see a flashing Message Waiting Indicator) when you lift the handset.
To access your voice mail:
• Press *98
• Your default password is the last 4 digits of your phone number
• Follow the prompts to use the Voice Mail system (for detailed Voice Mail options click here)
To access your Voice Mail from a phone other than your Digital Home Phone line, call
your Digital Home Phone number and press * when you hear the Voice Mail message.
You can also access your Voice Mail on the Voice Mail tab of the My Digital Home Phone portal.
From there you can see if you have new Voice Mail, listen to messages, delete or forward to an
e-mail address. You can also setup new Voice Mail notification to be sent to your e-mail or pager.
Digital Home Phone
Quick Feature Guide
Caller ID Block
Blocks display of your Caller ID for this call only.
• Lift the handset and press *67
• Dial the phone number
Call Forward
Call Forward lets you forward incoming calls to another number.
To enable/modify Call Forward:
• Lift the handset and dial *72
• Follow the prompts to enter, edit or activate the forwarding destination number
To disable Call Forward:
• Lift the handset and dial *73
• After you hear the verification message, hang up When Call Forward is enabled, you
will hear “forward... forward” before the dial tone.
You can also manage Call Forward on the Concierge Tab of the My Digital Home Phone portal.
Call Log
You can see your detailed call records (made, received or missed calls) online on the
My Digital Home Phone portal.
Call Screen
Call Screen lets you program your phone to reject calls
from a list of telephone numbers.
• Lift the handset and press *60
• Follow the voice prompts to enable or disable the
feature. Add the last caller to the blocked list or add
and delete numbers to the blocked list.
You can also manage the screening of your incoming calls on the My Digital Home Phone portal.
See Call Treatment on Page 3.
Digital Home Phone
Quick Feature Guide
Call Transfer
Call Transfer lets you transfer an existing call to another phone (e.g. cell phone).
• During the call, press the flash or receiver button
• Press *08
• Enter the phone number you want this call to be transferred to
• Hang up
Call Treatment
The Call Treatment feature on the My Digital Home Phone portal allows you to set up
different treatment rules for your incoming calls based on their caller ID.
Some of the options available:
• Forward to another number
• Forward to another number when there is no answer
• Send to Voice Mail
• Virtual ring
Call Waiting
When you are having a phone conversation, Call Waiting notifies you when there
is an incoming call with 2 beeps.You can put one call on hold while you answer the
second call. You may then alternate between the two. If additional callers try to
reach you, they will get a busy signal.
• When you hear the Call Waiting tones, press flash or quickly press and release the
receiver button
You will be connected to the incoming call and the first call will be put on hold.
Repeat the step to switch between calls. To end one of the calls, hang up the phone
while on that line.
To Cancel Call Waiting
To temporarily cancel Call Waiting:
• Lift the handset and press *70
• Dial the number you want to call
Call Waiting is restored after you hang up.
Digital Home Phone
Quick Feature Guide
Directory
The My Digital Home Phone portal allows you to create a directory of your contacts,
by exporting directories from other applications, such as MS Outlook.
Do Not Disturb
When activated, this feature allows you to re-direct
all incoming calls to your Voice Mail.
• Lift the handset and press *04 (press *04 again to cancel)
When Do Not Disturb is enabled, you will hear “private... private” before the dial tone.
You can activate or cancel Do Not Disturb on the Phone Control tab of the
My Digital Home Phone portal.
Find Me Follow Me
The Find Me Follow Me feature is available on the My Digital Home Phone portal and
allows you to create a list of phone numbers, such as your office and cell phone
numbers, that will ring simultaneously or sequentially when you do not answer your
Digital Home Phone line.
Hold
If you want to place someone on hold during a call:
• Press the Flash button or flash the receiver button.
The call will be placed on hold and you will hear a dial tone.
To retrieve a call on hold:
• Lift the handset or flash the receiver button
A new incoming call has priority over the call on hold and will ring through first. When
you answer the phone, you be connected to the new call first.
You can also place a call on hold using the Phone Control tab of the
My Digital Home Phone portal.
Digital Home Phone
Quick Feature Guide
Permanent Caller ID Block Release
If your phone is configured to block sending Caller ID information, Permanent Caller
ID Block Release sends your Caller ID information for a single phone call.
• Lift the handset and dial *82
• At the second dial tone, dial the extension or telephone number you wish to reach
Privacy Guard
Privacy Guard forces a caller with masked or unavailable Caller ID to announce
themself or enter a special 3-digit access number before you answer the call.
• Lift the handset and dial *11
You will have the option to:
• Enable/disable Privacy Guard
• Enter/change your Access Code (will apply to all callers)
• Listen to the Access Code
• Add a number to the Selective Caller List
• Hear the Selective Caller List
• Remove a number from the Selective Caller List
• A caller with an unknown Caller ID will be forced to eitherenter an Access Code
or record his/her name before you take the call
After hearing who is calling, you will have the option to:
• Take the call
• Play the caller a message that you are unavailable "The person you are calling is
unavailable at this time. Please try again later". After this, the call is terminated
• Play the caller a message that you do not accept sales calls: Please add this
person's name and telephone number to your Do Not Call list. “The person
you are calling does not accept phone solicitations." The call is then terminated
• Forward the call to Voice Mail
Remote Phone
The Remote Phone feature, available on the My Digital Home Phone portal, allows you
to assign another phone number (e.g. office or cellphone) to a remote number for your
Digital Home Phone service. When someone calls your Digital Home Phone line, your
Remote phone will ring. As well, you will be able to place outgoing long distance calls
from your remote number, billable to your Digital Home Phone service.
Digital Home Phone
Quick Feature Guide
Speed Dial
Speed Dial lets you create up to100 personal 2-digit speed dial codes.
The Speed Dial menu provides step-by-step instructions.
To program/modify a Speed Dial code:
• Lift the handset and dial *75
• Follow the voice prompts
To use a Speed Dial code:
• Lift the handset and dial *3
• Enter the desired 2-digit code
Visual Call Waiting
During a phone conversation,Visual Call Waiting notifies you about an incoming call
with 2 beeps.You will also see the caller’s phone number on your phone’s display. You
can put one call on hold while you answer a second call. You may then alternate
between the two. If additional callers try to reach you, they will get a busy signal.
• When you hear the Visual Call Waiting beeps, quickly press and
release the flash or receiver button.
You will be connected to the incoming call and the first call will be put on hold.
Repeat the step to switch between calls. To end one of the calls, hang up the phone
while on that line.
To temporarily cancel Visual Call Waiting:
• Lift the handset and press *70
• Dial the number you want to call
Visual Call Waiting will be restored after you hang up.
NOTES:
Flash Button
If you have a Flash button on your phone, you may use it instead of quickly pressing
and releasing the receiver button.
Digital Home Phone Voice Mail Options
Main Voice Mail Menu
Play Inbox Messages
1
Compose Message
2
Play Saved Messages
3
Playback Personal Greetings
Record Personal Greetings
Access Personal
Distribution Group
6
Change Password
Saved Messages Menu
Inbox Messages Menu
To Reply
2
To Dial the Originator
3
List
Personal Distribution
Group Menu
To Replay
4
To Delete
4
4
To Forward
6
To Forward
6
List All Personal Groups
1
5
To Delete
7
To Replay Message
7
Edit All Personal Groups
2
8
To Continue
8
To Send a Reply
7
To Hear or Change
Customer Operator
Number
8
To Exit Voice Mail System
*
To Dial the Number
of the Originator
88
To Save
9
To Skip to the Next
Message
#
To Send a Reply
1
To Change
2
To Review
3
To Set Message Options
4
Playback No Answer
Greeting
1
Playback Do Not Disturb
Greeting
2
Playback Busy Greeting
3
Playback Name
4
Return to the Main Menu
*
To Send Message
1
To Change Introductory
Message
2
To Review Introductory
Message
3
To Forward as Urgent
9
Send Reply Menu
To Send a Reply
Message Option Menu
Mark Urgent
1
Private
2
Request Return Receipt
3
Clear All
9
Return to Previous Menu
*
3
4
Return to the Main Menu
*
Forward Menu
Playback Personal
Greetings Menu
Compose Menu
Create Personal Group
Delete Personal Group
Record Personal
Greetings Menu
Record No Answer
Greeting
1
Record Do Not Disturb
Greeting
2
Record Busy Greeting
3
Record Name
4
Replace Personal Greeting
with System Default
Greeting
5
Return to the Main Menu
*
Skip
#
Cancel
*
Edit Personal
Group Menu
List All Members
1
Add Members
2
Delete Members
3
Play Group Name
4
Change Group Name
5
Return to Previous Menu
*
Create
Confirm
#
Re-record
*
1
To Change a Reply
2
To Review the Reply
3
To Forward as Urgent
9
Delete
Delete
#
Cancel
*
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