User manual | setting up your terminal

P
U
G
N
I
L
T
A
T
N
E
I
S
M
R
E
T
R
U
O
Y
® MONERIS and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. TM MONERIS BE PAYMENT
READY & Design and BE PAYMENT READY are trade-marks of Moneris Solutions Corporation. All other marks or registered
trade-marks are the property of their respective owners.
© 2015 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2.
All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including
photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation (“Moneris”).
This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect,
incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither
Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or
make any representation regarding the use or the results of the use of the information, content and materials contained in this
guide in terms of their correctness, accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant
Agreement, your Moneris MasterCard Merchant Agreement, your Moneris Discover Merchant Agreement, Moneris UnionPay
International Merchant Agreement and/or your INTERAC Merchant and Terminal Agreement (collectively, the “Merchant
Agreements”), as applicable with Moneris. It is the merchant’s responsibility to ensure that proper card processing procedures
are followed at all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s)
for details. The Moneris Merchant Operating Manual is available for free download at moneris.com/manuals.
iCT250-SYT-E (12/15)
Moneris® iCT250
(12/15)
Contents
Introduction
2
Before you get started
3
Hardware setup
5
10
What to do next
Communications setup
Need help?
Web: moneris.com/support
Toll-free: 1-866-319-7450
Record your Moneris ID number here:
Using dynamic IP
Using static IP
Using dial backup (optional) 11
11
12
14
Initialization and logon
15
Additional options
17
17
Enabling the external PINpad (if attached)
Printing the contactless logo on contactless transaction receipts
Enabling Tip Entry, Cashback, or Invoice Number
Changing printer options
Changing the terminal language
Changing manual card entry options
Enabling loyalty and gift cards
Enabling tip entry (gift cards)
18
18
19
19
20
21
21
Troubleshooting
22
Need help?
24
24
24
Contact us Other resources
1
Introduction
Before you get started
Welcome to Moneris! This guide includes everything you need to know to set up
your iCT250 terminal and BE PAYMENT READY TM.
1.Please confirm that you received the following items in your Welcome Kit:
Setup & Installation video
iCT250
TERMINAL
To make setting up even easier,
an iCT250 Setup & Installation
video is available online at
moneris.com/installation.
POWER CABLE,
ADAPTOR, AND
MAGIC BOX
OPTIONAL
iPP320 PINPAD
AND CABLES 1
(IF ORDERED)
PAPER
ROLL
POS ADMIN
CARD
ETHERNET CABLE
AND/OR
DIAL CABLE
1 If
you are setting up the terminal to work as a semi-integrated device with your electronic cash register (ECR),
please note that the iPP320 PINpad is not supported (i.e., a semi-integrated terminal cannot be used in conjunction
with an attached iPP320 PINpad).
2
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
3
Magic box with dial cable
p2_step1_dialcable-connect.jpg
2.If your terminal will communicate with the Moneris host over high-speed
Ethernet, review the Moneris IP Readiness Checklist (available at
moneris.com/checklist) to ensure that your Ethernet service is ready to
support your terminal.
3.Make sure you have the following information:
• Your 13-digit Moneris Merchant ID (found in your Getting Started Email).
• Settlement responsibility (found in your Getting Started Email): System
Close (Moneris closes your batch at the end of each day) or Merchant Close
(you are responsible for closing your batch at the end of each day).
Hardware setup
Follow these instructions to set up your terminal hardware. If your location does
not have Ethernet networking, skip to step 2 to set up a dial connection.
Magic box with Ethernet cable
p2_step1_Ethernetcable-connect.jpg
1
Hi-Speed Ethernet setup
a.Plug one end of the Ethernet cable into the Magic
Box port labelled “ETH”.
MAGIC BOX
• Optional features e.g. gift cards, loyalty cards, Ernex Terminal ID (found in
your Moneris Gift & Loyalty Welcome letter).
If any of the above required elements are missing, please call Moneris Customer
Care at 1-866-319-7450.
4.Do one of the following:
• If you are setting up a standalone terminal (with or without an external
iPP320 PINpad): Proceed to Hardware setup on page 5.
• If you are setting up a semi-integrated terminal to work with your
electronic cash register (ECR): Refer to the Using Your Semi-integrated
Terminal: Moneris iCT250 guide in your package, and follow the instructions
in the IMPORTANT: READ FIRST section of that guide.
ETHERNET CABLE
b.Plug the other end of the Ethernet cable into the
router/switch/hub/internal wiring — whatever
is applicable to the high-speed Internet service
at your location. (If necessary, please refer to the
Moneris IP Readiness Checklist available at
moneris.com/checklist.)
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
Recommendation: Set up dial backup as well (follow
the Dial backup instructions on page 6) so that the
terminal can use dial backup if your Internet service is
temporarily unavailable.
3d
p3_step3-d_panel-closed.jpg
4
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
5
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
2
3
Dial backup (optional)
a.Plug one end of the dial cable into the Magic Box
port labelled “
IN”.
3diPP320 PINpad (optional)
Connect the external
p3_step3-d_panel-closed.jpg
a.Turn the PINpad over so that the back panel is facing you.
MAGIC BOX
b.Plug the PINpad cable into the USB port on the
PINpad (raise the latch).
DIAL CABLE
b.Plug the other end of the dial cable into an analog phone jack.
Recommendation: Use a dedicated phone line for the
terminal. Sharing the line with another device (e.g.
a fax machine) can cause communication problems.
c.Do one of the following:
• If you ordered an external PINpad, go to step 3 (Connect the external
iPP320 PINpad ) on page 7.
• If you did not order an external PINpad, go directly to step 4 (Install the
paper roll) on page 8. c
LATCH
a
b
3e,f
p3_step3-ef_panel-open.jpg
PINPAD
CABLE
c.Fold the latch down and press to secure the cable.
d.Turn the terminal over so that the back panel is
3g,h
facing you. Locate the two corner latches.
p3_step3-gh_stopper-cut.jpg
CORNER
LATCHES
e.Grip the latches
3i simultaneously, and then pull
-i_cable-hovering.jpg
tep3panel.
_sback
back to raisep3
the
BACK PANEL
f.Detach the panel completely.
g.If a three-pronged rubber stopper is attached, go
to step h.
RUBBER STOPPER
If there is no stopper, go to step
3k i.
p4_step3-k_panel-closing.jpg
h.Grip the stopper, and pull back
until it tears off
completely (or use scissors to carefully snip it off).
i.Plug the PINpad cable into the port labelled “USB
HOST” in the terminal compartment.
PINPAD CABLE
“USB HOST”
PORT
j.Position the PINpad cable so that it sits securely
in the middle groove at the top of the terminal.
k.Position the back panel so that its upper two
corner tabs are slotted into the openings at the
top of the terminal.
MIDDLE GROOVE
CORNER
TABS
(Continued on the next page.)
6
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
7
3l, m
p4_step3-lm_panel-closed.jpg
3
5
Connect the external iPP320 PINpad (optional)... continued
l.Close the back panel until it snaps shut. (The
PINpad cable should be secured as it passes
through the middle opening between the closed
panel and the terminal.)
a.Insert the plug connector into the adaptor box to
form the complete power cable.
m.Go to step 4 below.
4
Connect the two-part power supply cable
PINPAD
CABLE
b.Insert the power cable’s barrel connector into the
Magic Box’s circular port labelled with the power
symbol “ ”.
PLUG
CONNECTOR
MAGIC
BOX
ADAPTOR
BOX
Install the paper roll a.Lift the printer latch up, and then pull back to open
the lid and expose the paper well.
b.Insert the paper roll into the paper well with the
loose end unrolling from the bottom of the roll
toward the front of the terminal.
c.Unroll enough paper to extend at least one inch
(2.5 cm) past the faceplate.
PRINTER LATCH
(PULLED UP)
c.Plug the other end of the power cable into a power source. The terminal
(and external iPP320 PINpad if attached) will power on.
FACEPLATE
PAPER
(EXTENDED)
PAPER ROLL
d.Close the lid, and press down to snap it back into place so that the extended
paper is pressed securely against the closed lid and the faceplate.
Note: To advance the paper from the printer when the lid is closed, you
key when the terminal is
must press and hold down the yellow
powered on. DO NOT attempt to manually advance the paper by pulling it
as this will damage the printer.
Recommendations: Always plug the power cable into the power source last
to avoid power surges. Use a power bar equipped with surge protection if
possible. Do not use the power cable from your existing terminal, as it may
damage your new terminal.
IMPORTANT: You must use the exact power adaptor and cables provided
by Moneris to work with the Moneris iCT250 terminal. Failure to do so
may affect the operability of, or cause damage to, the equipment. d.Wait for the terminal to display “TERMINAL SETUP REQUIRED”.
•If you attached an external PINpad, wait for it to
display the CPX version screen as shown here.
CPX##.##
<RS232>
######
######
e.Go to step 5 (Connect the two-part power supply cable) on page 9.
8
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
9
What to do next
Communications setup
Your hardware setup is complete. The next step is to configure the terminal, and
the external PINpad if applicable. Choose one of the options below.
If you are setting up the terminal to work as:
Your terminal must be configured to communicate with the Moneris host.
• a standalone device with an external PINPAD, proceed to Enabling the external
PINpad on page 17;
1.Do one of the following based on your requirements:
• a standalone device without an external PINPAD, proceed to Communications
setup on page 11;
• If you are using static IP as default, proceed to Using static IP on page 12.
• a semi-integrated device with your ECR, refer back to your Using Your
Semi-integrated Terminal: Moneris iCT250 guide, and continue the applicable
overview setup procedure beginning at step 3 (“Enable Semi-Integrated mode
on the terminal...”).
Tips for moving through the menus
• If you are using dynamic IP as default, proceed to Using dynamic IP below.
• If you are using dial as default, proceed to Using dial backup on page 14.
• Press the
key to answer “yes” to any questions or to scroll down.
• Press the
key to answer “no” or to scroll up.
• P
ress the green
key to select a menu item or finish entering information
and move on to the next step.
Using dynamic IP
1.Press the
key twice, key in 08, and press the green
2.Press the green
key.
key to select COMMS TYPE.
3.Scroll down to ETHERNET, and press the green
key.
4.When the ETHERNET SETUP menu appears, press the red
key.
5.When the terminal displays “TCP HOST CONNECTION OK PRESS OK”, press the
green
key.
• If “TCP CONNECTION FAILED” or “HOST CONNECTION FAILED” appears, see
page 22 for troubleshooting.
6.When the terminal displays “TERMINAL SETUP REQUIRED” or
“REINITIALIZATION REQUIRED”, do one of the following:
• If you are using dial backup and need to enter a prefix (e.g., 9) to connect to
an outside line, proceed to Using dial backup on page 14.
• If you are not using dial backup or you are but do not need to enter a prefix,
proceed to Initialization and logon on page 15.
10
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
11
Using static IP
9.Enter the terminal’s DNS address information:
Contact your Internet Service Provider (ISP) to gather the following information:
the terminal’s IP address, Mask ID, Gateway address, and DNS addresses.
a.Scroll down to DNS SETUP, and press the green
Note: If you are configuring the terminal to work as a semi-integrated device
with your ECR, you will also need to know the Port number that the ECR is
configured to use to communicate with the terminal.
b.Scroll down to PRIM ADDRESS, and press the green
terminal’s Primary DNS Address, and press the green
c.Scroll down to SEC ADDRESS, and press the green
key. Key in the
terminal’s Secondary DNS Address, and press the green
key.
1.Press the
key twice, key in 08, and press the green
2.Press the green
10.Press the red
key.
key to select COMMS TYPE.
3.Scroll down to ETHERNET, and press the green
key to select TERMINAL SETUP.
5.Press the green
key to select TERMINAL TYPE.
6.Scroll down to STATIC, and press the green
key twice.
The “REBOOT TERMINAL” message appears, and then the terminal reboots.
12.Press the
key twice, key in 13, and press the green
key.
13.When the ETHERNET SETUP menu appears, press the red
key.
7.When the TERMINAL SETUP menu appears, enter the static IP information as
follows:
Note: To enter a decimal point, press the 0 (zero) key and then press the
a.Scroll down to TERMINAL ADDR, and press the green
the terminal’s IP address, and press the green
key.
key. Key in the
key.
11.When the terminal displays “TERMINAL SETUP REQUIRED” or
“REINITIALIZATION REQUIRED”, go to the next step.
key.
4.Press the green
key.
key.
key. Then key in
b.Scroll down to MASK ID, and press the green
key. Then key in the
terminal’s Mask ID, and press the green
key.
c.Scroll down to GATEWAY, and press the green
key. Then key in the
terminal’s Gateway address, and press the green
key.
d.Do one of the following:
key once.
14.When the terminal displays “TCP HOST CONNECTION OK PRESS OK”, press
the green
key.
• If “TCP CONNECTION FAILED” or “HOST CONNECTION FAILED” appears, see
page 22 for troubleshooting.
15.When the terminal displays “TERMINAL SETUP REQUIRED” or
“REINITIALIZATION REQUIRED”, do one of the following:
• If you are using dial backup and need to enter a prefix (e.g., 9) to connect
to an outside line, proceed to Using dial backup on page 14.
• If you are not using dial backup or you are but do not need to enter a
prefix, proceed to Initialization and logon on page 15.
• If you setting up a standalone terminal (with or without an external
PINpad): Skip this step, and go directly to step 8.
• If you are setting up the terminal to work as a semi-integrated device
with your ECR: Scroll down to PORT NUMBER, and press the green
key.
Then key in the Port Number that the ECR is using to communicate with
the terminal, and press the green
key.
8.Press the red
12
key once to return to the ETHERNET SETUP menu.
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
13
Initialization and logon
Using dial backup (optional)
If you do not need to enter a prefix (e.g., 9) to connect to an outside line, proceed
directly to Initialization and logon on page 15. If you need to enter a prefix to
connect to an outside line, follow these steps.
1.Press the
key twice, key in 15, and press the green
2.Press the green
1.Do one of the following:
key to select PREFIX.
3.Key in the Prefix number (e.g. 9), and press the green
4.Press the red
key.
Before processing any transactions, you must initialize your terminal with the
Moneris host and logon.
key.
key twice.
When the terminal displays “TERMINAL SETUP REQUIRED” or “REINITIALIZATION
REQUIRED”, proceed to Initialization and logon on page 15.
• If you are setting up a standalone terminal (with or without an external
PINpad): Go directly to step 2.
• If you are setting up a semi-integrated terminal to work with your ECR:
Refer back to your Using Your Semi-integrated Terminal: Moneris iCT250
guide, and continue the applicable overview setup procedure beginning at
step 5 (“Configure the terminal-to-ECR communications parameters…”).
2.Press the
key twice, key in 01, and press the green
key.
3.When “MERCHANT ID” appears, key in your current 13-digit merchant ID, and
press the green
key.
4.When “PHONE NUMBER” appears, key in the number as follows, and press the
green
key.
If your merchant ID begins with:
Key in:
00301
1 888 699 7299
00302
1 888 358 8602
00304
1 888 332 8433
5.Wait while the terminal communicates with the Moneris host. Over the
next few moments, the screen will display “SENDING”, “RECEIVING”, and
“PROCESSING”.
• If “SWIPE ADMIN CARD” appears, swipe one of the white POS Admin cards
(provided with your new terminal).
6.Wait while the terminal communicates with the Moneris host to log on.
14
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
15
7.If the initialization and logon are successful, the terminal screen should
display one of the following READY screens (which will always display when
your terminal is ready to be used):
• Standalone terminal:
“PURCHASE ENTER AMOUNT” appears on the terminal. (If an external
PINpad is attached, “WELCOME/BONJOUR” appears on the PINpad.)
• Semi-integrated terminal:
“WELCOME/BONJOUR” appears on the terminal.
8.If you need to advance the paper from the printer, you must press and hold
down the yellow
key when the terminal is powered on.
Note: Once the paper roll is installed and the printer lid is closed, DO NOT
attempt to manually advance the paper by pulling it as this will damage the
printer.
9.Your terminal is ready to process transactions.
Additional options
There are several options that you can choose to enable on your terminal to
enhance its functionality.
Note: All instructions in this section begin at the terminal’s READY screen.
Enabling the external PINpad (if attached)
IMPORTANT: If you are setting up your terminal as a semi-integrated device to
work with your ECR, do not follow these steps to enable an external PINpad.
The PINpad option is not supported in Semi-Integrated mode.
1.Unplug the terminal’s power cable from the power source and then replug it
to restart the hardware.
2.On the PINpad, do the following:
a.As soon as the PINpad displays the CPX version
screen, press the green
key within 3
seconds.
b.When the “PIN/CARD BEEP” screen appears, go
to the next step.
<RS232>
?###### ########
Note: If this screen does not appear, repeat step 1.
c.Press the
appears.
key until the “COM PORT” screen
d.Press the yellow
appears.
e.Press the green
key until “USB-9600”
key to select “USB-9600”.
f.When the PINpad displays the CPX version
screen, go to the next step.
CPX##.##
PIN/CARD BEEP
MID TONE
CORR = EDIT
CAN/OK = EXIT
>
COM PORT
RS232
CORR = EDIT
CAN/OK = EXIT
>
COM PORT
USB-9600
CORR = EDIT
CAN/OK = EXIT
>
CPX##.##
<USB-9600>
######
#######
16
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
17
3.On the terminal, do the following:
a.Press the
4.Press the red
key twice, key in 08, and press the green
b.Scroll up to EXT PINPAD, and press the green
key.
key.
c.When “ENABLE EXTERNAL PINPAD?” appears, press the
key (YES).
4.Wait for the PINpad to display “WELCOME/BONJOUR”.
5.When the terminal displays “TERMINAL SETUP REQUIRED”, proceed to
Communications setup on page 11.
Printing the contactless logo on contactless
transaction receipts
When this feature is enabled, the contactless logo will be printed on all
contactless transaction receipts.
1.Press the
key twice, key in 08, and press the green
2.Scroll up to CTLS LOGO, and press the green
3.Scroll to ENABLE, and press the green
4.Press the red
key.
key twice to return to the READY screen.
Note: To change the default values for the tip and cashback options, or to
enable enhanced tip prompting, refer to the Moneris iCT250 Operating Manual in WebHelp format at moneris.com/manuals.
Changing printer options
The printer is set up to automatically print the second receipt 10 seconds after it
prints the first receipt.
Note: If you don’t want to wait, simply press the green
receipt immediately.
To change this setting:
1.Press the
key twice, key in 14, and press the green
2.Scroll down to PRINT DELAY, and press the green
key.
Enabling Tip Entry, Cashback, or Invoice Number
key.
5.Press the red
key twice to return to the READY screen.
Note: Shop for point-of-sale supplies and paper online at shopmoneris.com.
Changing the terminal language
• If you are enabling tip entry, follow these additional steps:
1.Press the
a.Scroll to a tip entry type (TIP BY AMOUNT or TIP BY PERCENT or TIP BY $
AND % ), and press the green
key.
2.Scroll to a language, and press the green
b.Press the red
3.Press the red
3.Enable the option by pressing the
18
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
key is
key to return to the PRINTER CFG menu.
2.Scroll down to the option that you want to enable (e.g. TIP ENTRY, CASH BACK
or INVOICE NUMBER), and press the green
key.
key once, and then go to step 4.
key.
Note: If you key in 99, the printer will always wait until the green
pressed before printing the second receipt.
key twice to return to the READY screen.
key twice, key in 08, and press the green
key.
3.Key in the number of seconds that the printer should wait before
automatically printing the second receipt and press the green
key.
key.
4.Press the green
1.Press the
key to print the second
key twice, key in 04, and press the green
key.
key.
key twice to return to the READY screen.
key (YES).
19
Changing manual card entry options
Enabling loyalty and gift cards
This parameter allows you to control the manual entry of card information on
the terminal keypad.
Didn’t order a loyalty program and gift cards but would like to find out more?
Please call us at 1-866-319-7450.
IMPORTANT: Moneris strongly recommends using the default value of ADMIN
PROTECT to help reduce the risk of fraudulent transactions which can later be
disputed and charged back.
1.Press the
1.Press the
key twice, key in 08 and press the green
2.Scroll up to MANUAL ENTRY, and press the green
key.
key.
3.When “SWIPE ADMIN CARD” appears, swipe your POS Admin card.
4.Scroll to one of the options, and press the green
key:
• OFF: Disables manual card entry.
• ON: Enables manual card entry without mandatory POS Admin card swipe.
• ADMIN PROTECT: Enables manual card entry with mandatory POS Admin
card swipe.
5.Press the red
key twice to return to the READY screen.
key twice, key in 310, and press the green
2.Press the green
3.Press the
key.
key to select ENABLE ERNEX.
key to select YES.
4.Press the green
key to select INITIALIZATION.
5.Key in the Ernex Terminal ID (found in your Moneris Gift & Loyalty welcome
letter) and press the green
key.
6.Wait while the terminal communicates with the Moneris host.
• If “CLEAR TERMINAL STORAGE?” appears, press the
key to select YES.
7.The READY screen appears.
8.Your terminal is ready to process loyalty card and gift card transactions. For
instructions on performing:
• gift card transactions, refer to the Using Your Terminal for Gift: Moneris
iCT250 guide.
• loyalty card transactions, refer to the Using Your Terminal for Loyalty:
Moneris iCT250 guide.
Enabling tip entry (gift cards)
1.Press the
key twice, key in 310, and press the green
2.Scroll down to TIP ENTRY, and press the green
3.Press the
4.Press the red
key.
key.
key to select YES.
key to return to the READY screen.
Note: To change the default values for tip entry, or to enable enhanced tip
prompting for gift cards, refer to the Moneris iCT250 Operating Manual in
WebHelp format at moneris.com/manuals.
20
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
21
Troubleshooting
Error message
HOST CONNECTION
FAILED
or TCP CONNECTION FAILED
Solution
The terminal cannot establish a connection to the
Moneris host.
Error message
Solution
6.When the HOST SETUP menu appears, press the red
key once.
If the terminal is configured for dial:
7.Do one of the following depending on what appears:
key to return to the “TERMINAL
1.Press the green
SETUP REQUIRED” screen.
• If “TCP HOST CONNECTION OK PRESS OK” appears,
press the green
key. Go to step 8.
2.Confirm that the dial cable is securely plugged into the
“
IN” port located on the Magic Box.
• If the “TCP CONNECTION FAILED” error recurs (static IP
configuration only):
3.If the terminal must use a prefix to dial out, ensure
that the dial PREFIX parameter has been configured
correctly. Refer to Using dial backup on page 14.
key twice, key in 13, and press the
a.Press the
green
key.
4.Return to Initialization and logon on page 15.
If the terminal is configured for Ethernet:
key to return to the “TERMINAL
1.Press the green
SETUP REQUIRED” screen.
2.Confirm that the Ethernet cable is securely plugged
into the “ETH” port located on the Magic Box. Refer to
High-Speed Ethernet setup on page 5.
3.Confirm that the router and hub/switch (if any) are
functioning (refer to the Moneris IP Readiness Checklist
at moneris.com/checklist to confirm that your firewall
rules have been updated).
b.Press the green
key to select TERMINAL SETUP.
c. Re-enter the static IP values. Go back to Using static
IP (page 12), and continue at step 7.
8.Do one of the following:
• If you are configuring for dynamic IP, go back to Using
dynamic IP (page 11), and begin at step 6 of that
procedure.
• If you are configuring for static IP, go back to Using
static IP (page 12), and begin at step 15 of that
procedure.
4.Confirm that the network is functioning
• Public Internet: Contact your ISP (Internet service
provider) for assistance.
•Corporate WAN: Call your corporate help desk to
confirm that the corporate WAN is functioning
properly.
5.Once you have confirmed that your network is
functioning: Press the
key twice, key in 11, and
press the green
key.
22
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
23
Need help?
Notes
• Look in your Welcome Kit for the Using Your Terminal: Moneris iCT250 guide
for information on performing transactions and end-of-day processes.
________________________________________________________________
• Visit moneris.com/support to:
•download additional copies of the Setting up Your Terminal and Using Your
Terminal guides
________________________________________________________________
________________________________________________________________
________________________________________________________________
•watch the iCT250 Setup and Installation video
________________________________________________________________
•consult the Moneris iCT250 WebHelp for detailed information on all of the
options available on your terminal and how to enable them
________________________________________________________________
Contact us
• Call Moneris Customer Care toll-free at 1-866-319-7450 (24/7)
• S
end us a secure message 24/7 by logging in to Merchant Direct® at
moneris.com/mymerchantdirect
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
Other resources
________________________________________________________________
• Visit shopmoneris.com to purchase point-of-sale supplies and receipt paper
________________________________________________________________
• V
isit moneris.com/insights for business advice, payment news & trends,
customer success stories, and quarterly reports & insights
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
24
S E T TI N G U P YO U R TE R M I N A L : MO N E R I S® I C T 2 5 0
25
P
U
G
N
I
L
T
A
T
N
E
I
S
M
R
E
T
R
U
O
Y
® MONERIS and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. TM MONERIS BE PAYMENT
READY & Design and BE PAYMENT READY are trade-marks of Moneris Solutions Corporation. All other marks or registered
trade-marks are the property of their respective owners.
© 2015 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2.
All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including
photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation (“Moneris”).
This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect,
incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither
Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or
make any representation regarding the use or the results of the use of the information, content and materials contained in this
guide in terms of their correctness, accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant
Agreement, your Moneris MasterCard Merchant Agreement, your Moneris Discover Merchant Agreement, Moneris UnionPay
International Merchant Agreement and/or your INTERAC Merchant and Terminal Agreement (collectively, the “Merchant
Agreements”), as applicable with Moneris. It is the merchant’s responsibility to ensure that proper card processing procedures
are followed at all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s)
for details. The Moneris Merchant Operating Manual is available for free download at moneris.com/manuals.
iCT250-SYT-E (12/15)
Moneris® iCT250
(12/15)

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project