Setting Up… Auto Attendant

Setting Up… Auto Attendant
Setting Up…
Auto Attendant
Feature Description
Auto Attendant allows customers to create an automated receptionist with personalized messages to
answer the phone or route calls to the appropriate party with features such as dial by name, or dial by
number. It is available with the VoiceManager Anywhere package and IP Centrex service.
Solution
Auto Attendant improves customer service by making sure customers reach who they need – when they
need them. It also provides an automated way to deliver information to customers such as business
hours, directions, and sales promotions.
Setup
Create/Edit an Auto Attendant
1.
2.
3.
4.
5.
6.
Log in to VoiceManager
MyAccount.
Click the VoiceManager
Tools menu in the left
navigation bar.
Click the Call Settings
tab.
Under the Call Receiving
section, click the Auto
Attendant link.
Click the Add Auto
Attendant link.
Click the arrow or link
for the tab in which you
want to create or
change settings:
General Auto
Attendant, options for
Business Hours, or
options for After Hours.
Create/Edit an Auto Attendant – General Auto Attendant Settings
7.
Enter a Name for the
Auto Attendant.
8. Click the Phone
Number drop-down
menu to select which
number the Auto
Attendant feature is
assigned.
9. Enter the specific Auto
Attendant Extension of
the general phone
number to which the
caller should be sent, if
applicable.
10. Click the Account
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Setting Up…
Auto Attendant
Number drop-down
menu to select the
appropriate account to
associate to the auto
attendant.
If there is more than one
business location, there will
be multiple accounts from
which to choose.
11. Click the Time Zone
drop-down menu to
select the appropriate
time.
12. Choose to allow Dial by
Extension or Dial by
Name functionality.
13. Click the radio button
to select the Name
Dialing Format for
customers to use.
You will need to provide
dialing instructions to
callers in your recording.
Create/Edit an Auto Attendant – Business Hours & After Hours
Provide multiple recordings
and menu tree options for
callers based on specific
schedules.
14. If you do not need a
custom schedule, click
the drop-down menu
and select Every Day,
All Day, or provide a
specific time period.
15. To build a custom time
period, click the Add a
Regular Schedule link
and enter the required
information.
See the Add a Schedule
Setup document for
detailed instructions.
16. Click either the Default
or Custom greeting
radio button to
designate the
messaging desired.
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Setting Up…
Auto Attendant
17. When selecting Custom
greetings, click the
Select Greetings link.
18. Click Browse to add a
file.
19. Click the checkbox to
accept the disclaimer.
20. Click the Continue
button.
21. Click Enable First-Level
Extension Dialing to
allow the caller to dial
the desired extension
immediately following
the greeting without
waiting for the next
level of audio prompts.
22. Enter an explanation of
the menu tree option in
the Description field for
each number that is
listed.
23. Click the Action dropdown menu for each
Description entered.
24. Click the action desired.
25. Click the Save and
Return button to return
to the main screen.
Result: A message indicates
the Auto Attendant settings
updated successfully.
Follow steps 14-25 to set
the call rules for nonbusiness hours using the
Auto Attendant Menu
Options (After Hours).
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Setting Up…
Auto Attendant
Turn On Auto Attendant
26. Click the On checkbox
next to the Name of
the Auto Attendant to
activate the feature.
27. Click the Save button.
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Setting Up…
Automatic Callback
Feature Description
Automatic Callback provides notification when a busy line within a group becomes available. This
feature is available with the VoiceManager Anywhere package and IP Centrex service.
Solution
Save time wasted on busy signals and redials. Automatic Callback redials the last number called as soon
as it becomes available and connects instantly!
Setup
Turn On Automatic Callback
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Dial/Redial
section, click the
Automatic Callback link.
5. Choose the On radio
button.
6. Click the Save button.
Result: A message indicates
your Automatic Callback
settings were updated.
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Setting Up…
Automatic Callback
Feature Description
Automatic Callback provides notification when a busy line within a group becomes available. This
feature is available with the VoiceManager Anywhere package and IP Centrex service.
Solution
Save time wasted on busy signals and redials. Automatic Callback redials the last number called as soon
as it becomes available and connects instantly!
Setup
Turn On Automatic Callback
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Dial/Redial
section, click the
Automatic Callback link.
5. Choose the On radio
button.
6. Click the Save button.
Result: A message indicates
your Automatic Callback
settings were updated.
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Setting Up…
Automatic Callback
Feature Description
Automatic Callback provides notification when a busy line within a group becomes available. This
feature is available with the VoiceManager Anywhere package and IP Centrex service.
Solution
Save time wasted on busy signals and redials. Automatic Callback redials the last number called as soon
as it becomes available and connects instantly!
Setup
Turn On Automatic Callback
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Dial/Redial
section, click the
Automatic Callback link.
5. Choose the On radio
button.
6. Click the Save button.
Result: A message indicates
your Automatic Callback
settings were updated.
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Setting Up…
Busy Lamp
Feature Description
Busy Lamp works with the IP Phone to enable seeing when designated users are engaged in a
telephone call. It is available with VoiceManager packages and IP Centrex service.
Solution
Improve productivity with this advanced monitoring capability. Calls can be answered and routed in
record time, ensuring customer’s needs are met quickly!
Setup
Designate Monitored Users
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Advanced Call
Settings tab.
4. Under the Team Calling
section, click the Busy
Lamp link.
5. Click the user or users
listed in the Available
Users list you want to
designate as a
Monitored User.
Monitored Users are those
individuals whose phone
activity can be monitored by
others through the shared
call appearance feature
available on the IP Phones
and Receptionist Console
Software.
6. Click the Add or Add All
button to move one or
all to the Monitored
Users list.
7. Likewise, click the
Remove or Remove All
button to remove users
from the Monitored
Users list and return
them to Available Users.
8. To find a user that is not
in the Available Users
list, click the Search
drop-down menu.
9. Click either the Last
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Setting Up…
Busy Lamp
Name or First Name
option.
10. Enter the name in the
Search field.
11. Click the Find button.
12. Once the list is
complete, click the Save
button.
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Setting Up…
Call Acceptance & Rejection
Call Acceptance and Rejection provides the ability to receive and reject calls that meet specified
conditions. Rejected calls hear an announcement that the customer cannot be reached at the moment.
Call Acceptance and Rejection is available with the VoiceManager Anywhere package and IP Centrex
service.
Call Acceptance and Rejection helps manage incoming calls by authorizing whether or not to answer
them. Create time range rules to determine whether a call is accepted or rejected. Avoid harassing
phone calls and block those that prevent focusing on business or customers with the Call Acceptance
and Rejection feature.
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Call
Acceptance section,
click the Call
Acceptance and
Rejection link.
5. Click the Add Selective
Call Acceptance Rule
link.
6. Enter an explanation for
the rule in the
Description field.
7. Select the type of phone
number to apply the
rule to in the When
Receiving Calls From
drop-down menu.
8. Define how to treat the
call by clicking the
Accept Call or Do Not
Accept Call radio
button.
9. Select when to apply the
rule by choosing an
option in the During
Regular Schedule and
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Setting Up…
Call Acceptance & Rejection
Schedule drop-down
menus.
10. Create separate
Acceptance or Rejection
rules if both a Regular
and Holiday schedule is
desired.
See Setting Up Schedules
for instructions on how to
create and edit a schedule.
11. Click the Save and
Return button.
Create a Selective Call
Rejection rule by clicking the
Add Selective Call Rejection
link in step 5 and repeating
steps 6-10.
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Call Forwarding feature options define how calls are managed in different situations and are available
based on the type of VoiceManager service package purchased. They may also be included with IP
Centrex, PRI, and SIP Mobility services. Options appear in the settings pages.
Call Forwarding is an important feature that can be used for disaster recovery and business continuity.
Empower employees with advanced call forwarding capabilities, ensuring they can always be reached.
Turn On Call Forwarding
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings tab.
4. Under the Call Forwarding
section, click the Call
Forwarding link.
Click the Always checkbox to
forward all incoming calls to a
different phone number.
1. Click the On checkbox to
the left of Always.
2. In the Forward To column,
enter the telephone
number to which calls
should be forwarded.
3. From the Options / Manage
column, click the dropdown menu to specify if a
Ring Reminder will or will
not send an alert of an
incoming forwarded call.
4. Click the Save button.
Click the Busy checkbox to
forward all incoming calls to a
different phone number when
your primary phone is busy.
1. Click the On checkbox to
the left of Busy.
2. In the Forward To column,
enter the telephone
number to which calls
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should be forwarded.
3. Click the Save button.
Click the No Answer checkbox
to forward calls when
unavailable to answer
thephone.
1. Click the On checkbox to
the left of No Answer.
2. In the Forward To column,
enter the telephone
number to which calls
should be forwarded.
3. From the Options / Manage
column, click the dropdown menu to specify the
number of Rings that
should occur before calls
are forwarded.
4. Click the Save button.
Click the Not Reachable
checkbox to forward incoming
calls when not accessible.
1. Click the On checkbox to
the left of Not Reachable.
2. In the Forward To column,
enter the telephone
number to which calls
should be forwarded.
3. Click Save.
Click the Call Forwarding
Selective checkbox to forward
specified calls to a different
phone number.
1. Click the On checkbox to
the left of Call Forwarding
Selective.
2. Click the Ring Reminder
drop-down menu and
select Ring Reminder Off or
Ring Reminder On.
3. Click the Add Call
Forwarding Selective Rule
link.
4. Enter an explanation for the
rule in the Description field.
5. Click the When Receiving
Calls From drop-down
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menu to select the type of
phone number to which to
apply the rule.
6. Enter the phone number to
which calls should be
forwarded in the Forward
to field, or Click the Do Not
Forward checkbox
7. Click the During Regular
Schedule and During
Holiday Schedule dropdown menus to select when
to apply the rule.
8. To create additional
schedules, click the Add a
Regular Schedule and Add
a Holiday Schedule links.
Create separate Call
Forwarding Rules if both a
Regular and Holiday Schedule
are desired. See Setting Up
Schedules for instructions on
how to create and edit a
schedule.
1. Click the Save and Return
button.
2. To make changes to an
existing Call Forwarding
Selective Rule, click the
checkbox next to the
named rule.
3. Click either the Edit or
Delete link to make
changes to or remove an
existing rule.
4. Click the Save and Return
button.
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Feature Description
Call Notify allows you to specify conditions for incoming calls that trigger email notification. It
is available with the VoiceManager Office and Anywhere packages, and IP Centrex service.
Solution
Stay connected anywhere you have email access! Call Notify generates an email notification to
your inbox when specified calls are received.
Setup
Add Call Notify Rule
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings tab.
4. Under the Call Forwarding
section, click the Call Notify
link.
5. Enter a valid email address
in the Send All Notification
Emails to field.
6. Click the Add Call Notify
Rule link.
7. Enter a name for the rule in
the Description field.
8. Click the When Receiving
Calls From drop down
menu.
9. Click the phone number
type to which the rule
applies. The options are
Any Phone Number or
Specific Phone Numbers.
10. Click the checkbox for
Specific Phone Numbers.
11. Click the type of phone
number – Any Private
Number or Any Unavailable
Number and enter that
number. You may add more
numbers when you click the
Add Another Number link
and repeat up to 12 times.
12. Click the Send Notification
radio button to activate an
email alert or select Do Not
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Send Notification to
deactivate this feature.
13. Click the During Regular
Schedule and During
Holiday Schedule drop
down menus and select the
option to define when the
rule applies.
14. Click the Add a Regular
Schedule or Add a Holiday
Schedule link to create a
new rule.
Create separate Call Notify
Rules if both a Regular and a
Holiday Schedule are desired.
See Add a Schedule Setup for
detailed instructions.
15. Click the Save and Return
button.
Edit/Delete Call Notify Rule
1. Repeat steps #1-4 of Add
Call Notify Rule.
2. To modify an existing rule,
click the Edit link next to
the rule.
3. Modify any values in the
rule and click the Save
button.
4. To remove a rule, check the
box to the left of the rule
and click the Delete link.
5. Click the Save button.
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Setting Up…
Call Pickup
Feature Description
Call Pickup enables answering any line ringing within a Call Pickup Group. It is available with
the VoiceManager Anywhere package and IP Centrex service.
Solution
Provide excellent customer service by enabling employees to answer any line within their Call
Pickup Group.
Setup
Edit/Add a Call Pickup Group
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Advanced Call
Settings tab.
4. Under the Team Calling
section, click the Call
Pickup link.
5. Click the Add Call
Pickup Group link.
6. In the Group Name
field, enter a name for
those who can answer
calls for each other.
7. To add users to a group,
click on names from the
Available Users list.
8. Click the Add or Add All
button to move one or
all to the Assigned Users
list.
9. Likewise, click the
Remove or Remove All
button to remove users
from the Assigned Users
list and return them to
Available Users.
10. To find a user that is not
in the Available Users
list, click the Search
drop-down menu.
11. Click either the Last
Name or First Name
option.
12. Enter the name in the
Search field.
13. Click the Find button.
14. Click the Save and
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Setting Up…
Call Pickup
Return button to
complete the process.
Result: A message indicates
your Call Pickup Group was
added. It will now be
available in the My Call
Pickup Group section.
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Setting Up…
Call Return
Feature Description
Call Return allows you to call the last party that called, whether or not the call was answered. To call
back the last party that called, just dial the call return feature access code (see your Feature Access
Code page). If the calling number is not available, you receive an error message. Call Return is available
with the VoiceManager Anywhere and Office packages, and IP Centrex service.
Solution
Enhance productivity and customer service by creating a climate of follow-up. Connect with clients,
even after missing a call the first time, and build customer loyalty and business.
Setup
Call Return
No setup is required for this feature.
1. Click the flash button or
the switch hook.
2. Press *69.
Result: You will either
connect with your previous
caller, or, if not available,
you will receive an error
message.
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Setting Up…
Call Transfer
Feature Description
Call Transfer manages how transferred calls are directed. It is available with the VoiceManager
Office,and Anywhere packages, and IP Centrex service.
Solution
Ensure customers receive speedy service by routing calls quickly and efficiently. The Call Transfer
feature facilitates call management and direction.
Setup
Call Transfer Settings
Call Transfer Recall
Use this type of transfer to
reconnect to the transferring
party after a pre-defined
number of rings.
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Holds and
Transfers section, click
the Call Transfer link.
5. Select the On radio
button to activate the
Call Transfer Recall
feature.
6. From the Number of
Rings Before Recall
drop-down menu, select
the number of times the
phone should ring
before it is reconnected
to the transferring party.
Busy Camp
Use this type of transfer to
place the caller on hold for a
pre-defined time until the
line becomes available.
1. Select the On radio
button to activate the
Busy Camp feature.
2. Enter the number of
seconds – 30 to 600 -
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Setting Up…
Call Transfer
the caller should hold
until the line becomes
available in the Busy
Camp Duration field.
Redirect Unannounced
Transfers
Use this type of transfer to
prevent unannounced calls.
1. Select the On radio
button to Redirect
Unannounced Transfers.
Redirect Announced
Transfers
Use this type of transfer to
prevent announced calls.
1. Select the On radio
button to Redirect
Announced Transfers.
2. Click the Save button.
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Setting Up…
Calling Line ID
Feature Description
Calling Line ID provides the option to display or block the name and number for callers inside and
outside a group. This feature is available with all VoiceManager packages and IP Centex service.
Solution
Control and protect personal identity. The Calling Line ID feature controls the information that displays
on the phone for incoming and outgoing calls. Maintain privacy by blocking phone identification when
making external calls.
Setup
Turn On Calling Line ID
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Call
Acceptance section,
click Calling Line ID link.
5. Click the On or Off radio
button to activate or
deactivate the following
Calling Line ID functions:
o External Line ID
Displays the name and
number of callers outside
the group.
o
Internal Line ID
Displays the name and
number for callers inside the
group.
o
Name Retrieval
Searches for the name of an
anonymous incoming caller
through an external
database.
o
Line ID Blocking
Omits personal identity
when placing outgoing calls.
6. Click the Save button.
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Setting Up…
Custom Ringback
Feature Description
Custom Ringback allows a selected and / or uploaded ringback to play to callers based on a phone
number list or a specific time during the day or week. Custom Ringback is available as an a la carte
feature with any VoiceManager package or IP Centrex service.
Solution
Deliver optimal customer service by providing a customized message or ring tone to specific customers.
Setup
Group and Personal Ringback Rules
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Call Receiving
section, click the
Custom Ringback link.
Group Ringback:
5. Click one of the Action
radio buttons to select
whether or not to play a
Group Ringback.
6. If you choose Play
Ringback, click Select
Audio to upload a
custom audio file.
7. Click Browse to find the
file.
8. Click your file name to
select it.
9. Click the checkbox to
accept the disclaimer.
10. Click the Continue
button.
Personal Ringback:
11. To engage an existing
rule, click the On
checkbox next to the
Ringback Rule.
12. Click Save.
13. To create a new
ringback selection, click
the Add Custom
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Setting Up…
Custom Ringback
14.
15.
16.
17.
18.
Ringback Rule link.
Enter a name for this
group in the Description
field.
Click the When
Receiving Calls From
drop-down menu to
select the phone
numbers covered by this
rule.
Click the Play Ringback
or Do Not Play
Ringback, depending
upon preference.
Click the drop-down
menu for During Regular
Schedule or During
Holiday Schedule to
select when the rule
applies.
Click Add a Regular
Schedule or Add a
Holiday Schedule to
create a time detailed
schedule and event.
Create separate Custom
Ringback Rules if both a
Regular and Holiday
Schedule are desired.
19. Enter a name for the
new regular or holiday
schedule in the
Schedule Name space.
20. Click the radio button
for Group or Personal to
indicate who will have
access to this rule.
21. In the Event Name
space, type what this
rule will be called.
22. Enter the Start Time by
clicking the calendar link
and the start date.
23. Enter the start time in
the four digit format,
hh:mm, in the space.
24. Click the drop-down
menu; select AM or PM.
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Setting Up…
Custom Ringback
25. If the rule applies more
than specified hours,
click the All Day
checkbox.
26. For the End Time,
repeat steps #18-20.
27. Click the Recurs dropdown menu and select
how often the rule
applies.
28. Click the Save button.
29. To change an existing
rule, click the Edit link
next to the rule.
30. Make all necessary
changes and click the
Save button.
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Setting Up…
Custom Ringback
Feature Description
Custom Ringback allows a selected and / or uploaded ringback to play to callers based on a phone
number list or a specific time during the day or week. Custom Ringback is available as an a la carte
feature with any VoiceManager package or IP Centrex service.
Solution
Deliver optimal customer service by providing a customized message or ring tone to specific customers.
Setup
Group and Personal Ringback Rules
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Call Receiving
section, click the
Custom Ringback link.
Group Ringback:
5. Click one of the Action
radio buttons to select
whether or not to play a
Group Ringback.
6. If you choose Play
Ringback, click Select
Audio to upload a
custom audio file.
7. Click Browse to find the
file.
8. Click your file name to
select it.
9. Click the checkbox to
accept the disclaimer.
10. Click the Continue
button.
Personal Ringback:
11. To engage an existing
rule, click the On
checkbox next to the
Ringback Rule.
12. Click Save.
13. To create a new
ringback selection, click
the Add Custom
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Setting Up…
Custom Ringback
14.
15.
16.
17.
18.
Ringback Rule link.
Enter a name for this
group in the Description
field.
Click the When
Receiving Calls From
drop-down menu to
select the phone
numbers covered by this
rule.
Click the Play Ringback
or Do Not Play
Ringback, depending
upon preference.
Click the drop-down
menu for During Regular
Schedule or During
Holiday Schedule to
select when the rule
applies.
Click Add a Regular
Schedule or Add a
Holiday Schedule to
create a time detailed
schedule and event.
Create separate Custom
Ringback Rules if both a
Regular and Holiday
Schedule are desired.
19. Enter a name for the
new regular or holiday
schedule in the
Schedule Name space.
20. Click the radio button
for Group or Personal to
indicate who will have
access to this rule.
21. In the Event Name
space, type what this
rule will be called.
22. Enter the Start Time by
clicking the calendar link
and the start date.
23. Enter the start time in
the four digit format,
hh:mm, in the space.
24. Click the drop-down
menu; select AM or PM.
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Setting Up…
Custom Ringback
25. If the rule applies more
than specified hours,
click the All Day
checkbox.
26. For the End Time,
repeat steps #18-20.
27. Click the Recurs dropdown menu and select
how often the rule
applies.
28. Click the Save button.
29. To change an existing
rule, click the Edit link
next to the rule.
30. Make all necessary
changes and click the
Save button.
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Setting Up…
Directed Call Pickup
Including Barge-In
Feature Description
Directed Call Pickup allows you to answer a call ringing to a specific extension within the call pick-up
group. Directed Call Pickup with Barge-In enables you to automatically conference in to an existing call
that has been answered within the call pickup group. These features are available with the
VoiceManager Anywhere and Office packages, and IP Centrex service.
Note: A Call Pickup Group and a Call Pickup Group with Barge-In is defined by the Group
Administrator.
Solution
Maintain business priorities and choose to answer specific incoming calls to ensure faster handling time
and service. Add convenience by answering an incoming call ringing on a different phone without
leaving your desk. Also, join a call in progress to monitor the quality of the communication and provide
coaching or support.
Setup
Directed Call Pickup
No setup is required for this feature.
1. From your phone, press
Flash or switch hook.
2. Press *97# and the
extension number of the
call you want to answer.
3. Press the # sign.
Directed Call Pickup with Barge-In
No setup is required for this feature.
1. . From your phone, press
Flash or switch hook.
2. Press *33# and then the
specific extension number
of the call you want to
pick up.
3. Press the # sign.
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Feature Description
Do Not Disturb can send calls directly to voicemail without ringing the primary phone. It is available
with the VoiceManager Anywhere package and IP Centrex service.
Solution
Increase productivity by minimizing interruptions. Do Not Disturb eliminates ringing by redirecting calls
to voice mail.
Setup
Turn On Do Not Disturb
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Call
Acceptance section,
click the Do Not Disturb
link.
5. Click the On radio
button to activate the
Do Not Disturb feature
and send calls directly to
voicemail. When Do Not
Disturb is turned on, a
Ring Reminder option
appears.
6. Click the Ring Reminder
radio button On or Off
to activate or deactivate
a short ring when a call
is sent to voicemail.
7. Click the Save button.
Result: A message indicates
your Do Not Disturb setting
was saved.
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Feature Description
Hoteling enables you to place and receive calls that display as your office phone number when visiting
other companies that use VoiceManager. The Hoteling feature is available with IP Centrex service.
Solution
Enjoy complete mobility when visiting other company locations by making and receiving calls that
appear as your own business phone number.
Setup
Activate
Activate Hosting
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Advanced Call
Settings tab.
4. Under the Remote
Calling section, click the
Hoteling link.
5. Select the Hoteling Host
On radio button to
activate the feature.
Once the host phone is
activated, you can assign
yourself as a Hoteling Guest to
the phone temporarily.
Activate Guesting
1. Scroll to the Guesting
section and expand the
Host pull-down menu.
2. Select a host from the
list.
3. Click the Save button.
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Setting Up…
Hunting & Series Completion
Feature Description
Hunting and Series Completion facilitates routing customer calls to a team of users. It is available with
the VoiceManager Office and Anywhere packages, and IP Centrex service.
Solution
Never miss a customer call! Hunting and Series Completion facilitates routing calls to a team of
employees. Routing can be customized based on the order phones ring, the number of rings at each
extension before advancing calls to the next available user, and the treatment for any call that cannot
be answered.
Setup
Create / Edit a Hunt Group or Series Completion Rule
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Advanced Call
Settings tab.
4. Under the Team Calling
section, click the
Hunting and Series
Completion link.
5. To create a Hunt Group
rule, click the Add Hunt
Group or Series
Completion Rule link.
Note: the number of
licenses or allowable groups
is listed in the feature
description above the link.
6. Click the Rule Type
radio button for Hunt
Group.
7. Click the Show General
Hunt Group Rule
Settings link.
8. Enter a descriptive title
in the Hunt Group
Name field.
9. Click the radio button to
select Directory Number
Hunt or Pilot Number
Hunt.
10. In a Pilot Number Hunt,
click the Phone Number
drop-down menu and
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Setting Up…
Hunting & Series Completion
11.
12.
13.
14.
15.
16.
select the phone
number provided by the
customer service
representative. In a
Directory Number Hunt,
the Hunt Group
Extension automatically
matches the last four
digits of the CSR
provided phone
number. In both, the
number can be edited.
Click the Account dropdown menu and select
the account to which to
add the rule.
Click the Time Zone
drop-down menu to
select the timing to
apply to the rule.
Click the Rollover Order
to select how
unanswered calls
forward to members of
the group.
Click the Yes or No
radio buttons to Allow
Call Waiting.
For No Answer Settings,
click the Roll Over After
checkbox.
Click the drop-down
menu to select the
desired number of ringsfrom 1 – 20, or click the
After checkbox and
enter the number of
seconds to wait before
forwarding the call.
17. Click the adjacent dropdown menu to select
Forward to Cox
VoiceMail or Forward to
another number.
18. If clicking Forward to
Cox VoiceMail, enter
*55 then the phone
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Setting Up…
Hunting & Series Completion
number attached to the
voicemail.
19. If clicking Forward to,
enter another number in
the field provided.
20. Click the Show Hunt
Group Users link to add
or edit users in a group.
21. Click on names from the
Available Users list.
22. Click the Add or Add All
button to move one or
all to the Assigned Users
list.
23. Likewise, click the
Remove or Remove All
button to remove users
from the Assigned Users
list and return them to
Available Users.
24. To find a user that is not
in the Available Users
list, click the Search
drop-down menu.
25. Click either the Last
Name or First Name
option.
26. Enter the name in the
Search field.
27. Click the Find button.
28. Click the Save and
Continue button.
29. To change or cancel an
existing rule, click the
Edit or Delete link next
to the rule.
30. Click the Save and
Continue button.
31. Click the checkbox next
to the Hunt Group or
Series Completion Rule
to activate the feature.
32. To create a Series
Completion Rule, follow
steps #1-5 under Create
/ Edit a Hunt Group,
selecting the radio
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Setting Up…
Hunting & Series Completion
33.
34.
35.
36.
37.
38.
39.
button for Series
Completion in step 5.
Enter a descriptive title
in the Series Name field.
Click the drop-down
menu next to Search,
selecting Last Name or
First Name, and enter
the name in the field
provided.
Click names in Available
Users, then click Add or
Add All, depending on
the users selected.
To remove users from a
group, click Remove or
Remove All to move
users back to Available
Users list.
Click the Save and
Continue button to
return to the previous
screen.
Click the checkbox next
to the Series
Completion Rule to
activate the feature.
Click the Save button.
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Setting Up…
Instant Group Call
Feature Description
Instant Group Call allows creation and management of groups of users that can be called
simultaneously for a conference call. Instant Group Call is available with the VoiceManager Anywhere
package and the IP Centrex service.
Solution
Easily create and manage groups of users that can be called simultaneously for a conference call. Instant
Group Call can also be combined with the Push-to-Talk feature to deliver Intercom functionality for IP
Centrex Customers.
Setup
Create an Instant Group Call Group
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Advanced Call
Settings tab.
4. Under the Team Calling
section, click the Instant
Group Call link.
5. To create or add a
group, click the Add
Instant Group Call
Group link.
6. Enter a description in
the Instant Group Name
field.
7. Click the appropriate
radio button to choose
whether to Dial by
Telephone Number,
Extension, or both
Telephone Number and
Extension.
Click the Phone Number
drop-down menu to select
the number for the group.
The Extension automatically
matches the last four digits
of the phone number, but
you can edit it to any fourdigit number.
The Instant Group ID is
populated based on phone
number and extension.
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Setting Up…
Instant Group Call
8. Click the Time Zone
drop-down menu and
select the correct time.
9. Click the checkbox if
you would like to Enable
Maximum Call Time for
Unanswered Call and
enter a maximum
number of minutes.
10. Click the Add Another
Number link and enter
up to 20 phone numbers
for an Instant Group
Call.
11. Click the Clear or
Remove link to delete
phone numbers from
the list.
If you select an Account
from the drop-down menu,
Account Administrators can
also manage this Instant
Group Call group and it will
follow the Account Settings
for the Incoming Calling
Plan. If no account is
selected, only the Profile
Owner can manage this
Instant Group Call group
and it will follow the Group
Settings for the Incoming
Calling Plan.
12. Click the Incoming
Calling Plan drop-down
menu and select Custom
Settings or Group
Settings.
Choose Custom Settings to
customize the Incoming Calling
Plan for this Instant Group Call
group; otherwise, choose the
Group Settings.
13. Click the Save and
Return button to save
your changes and return
to the previous screen.
Result: A message Indicates
your Instant Group Call
added successfully.
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Setting Up…
Instant Group Call
Activate, Edit, Delete an Instant Group Call Group
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Advanced Call
Settings tab.
4. Under the Team Calling
section, click the Instant
Group Call link.
5. Select the On check box
next to the Instant
Group Call group you
want to activate.
6. Click the Edit or Delete
link to change or
remove an existing
group.
7. Click the Save button.
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Setting Up…
Music On Hold
Feature Description
Music On Hold plays music for callers on hold and is available with the VoiceManager Anywhere
package and IP Centrex service. This feature can be used with Call Park, Call Waiting, Call Hold, and
Busy Camp.
Solution
Make customers’ hold time more pleasant. Use music or messages to inform or entertain customers
while they wait.
Setup
Music On Hold Personal Settings
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Holds and
Transfers section, click
the Music On
5. Click the On checkbox to
activate Music On Hold.
Selecting Off overrides any
group setting already selected
and deactivates the feature.
6. Select the Music Type Group-Defined Music or
Custom.
Group-Defined Music is set for
the entire organization.
Custom enables uploading an
audio file that will replace the
Group-Defined audio.
7. Click the Select Audio or
Change Audio link to
change a custom wave
file.
8. Click Browse to find the
desired audio file...
9. Click the checkbox to
accept the disclaimer.
10. Click the Continue
button.
11. Click the Internal Calls
checkbox for music to
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Setting Up…
Music On Hold
play for Internal Calls.
12. Click the System Default
or Custom radio button
for music choice.
13. For Custom music,
repeat steps #7-10.
14. Click the Save and
Return button.
Music On Hold Rules (Administrators)
1. Click the Edit or Delete
link to manage Music on
Hold options for the
entire profile or specific
accounts
2. Select the On or Off
checkbox to activate or
deactivate Music On
Hold.
3. If the feature is On,
choose when the music
will play – Call Hold, Call
Park, Busy Camp.
4. Select the Music Type –
System Default Music or
Custom.
5. Click the Select Audio or
Change Audio link to
change a custom wave
file.
6. Click Browse to find the
desired audio file.
7. Click the checkbox to
accept the disclaimer.
8. Click the Continue
button.
9. Click the Internal Calls
checkbox for music to
play for Internal Calls.
10. Click the System Default
or Custom radio button
for music choice.
11. For Custom music,
repeat steps #7-10.
12. Click the Save and
Return button.
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Setting Up…
Personal Status Manager
Feature Description
Personal Status Manager enables one-click routing management of incoming calls. It is available with
the VoiceManager Office and Anywhere packages, and IP Centrex service.
Solution
One click and you are on the go! Maximize productivity and customer service by choosing from four
pre-set options to receive calls anywhere, anytime.
Setup
Set Your Status Setting
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Applications
tab.
4. Under the
VoiceManager Toolbar
section, click the
Personal Status
Manager link.
5. Under the Set Your
Status section, click the
Current Status drop
down menu and select
accessibility.
Setting the status to None
maintains normal call
management.
6. Click the Save button.
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Setting Up…
Personal Status Manager
Status Settings – Available (In Office)
1. Under Status Settings,
click the Show Setting
link for Available (In
Office).
2. In the Simultaneously
Ring field, enter a phone
number to ring with the
primary line.
3. Click the If My Line Is
Busy drop-down menu
and select where calls
should go if line is busy.
4. Click Forward to Cox
Voicemail or Forward to
Other and enter a phone
number in the field
provided.
5. Click the If I Don’t
Answer drop-down
menu and select where
calls should route.
6. Click Forward to Cox
Voicemail or Forward to
Other and enter a phone
number in the field
provided.
Click the Save button.
Status Settings – Available (Out of Office)
1. Under Status Settings,
click the Show Setting
link for Available (Out of
Office).
2. Click the When a Call Is
Received drop-down
menu and select where
calls should route.
3. Click Forward to Cox
Voicemail or Forward to
Other and enter a phone
number in the field
provided.
4. Enter an Email address
in the Send Notification
Emails to field to receive
an alert of a missed call.
5. Click the Save button.
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Setting Up…
Personal Status Manager
Status Settings – Busy
1. Under Status Settings,
click the Show Setting
link for Busy.
2. Click the When a Call Is
Received drop-down
menu and select where
calls should route.
3. Click Forward to Cox
Voicemail or Forward to
Cox Voicemail except
from specific phone
numbers.
4. If selecting Forward to
Cox Voicemail except
from specific phone
numbers, enter up to
three phone numbers,
then enter the phone
number to ring when
those numbers call.
5. Click the Save button.
Status Settings – Unavailable
1. Under Status Settings,
click the Show Setting
link for Unavailable.
2. Click the When a Call Is
Received drop-down
menu and select where
calls should route.
3. Click Forward to Cox
Voicemail or Forward to
Cox Voicemail except
from specific phone
numbers.
4. If selecting Forward to
Cox Voicemail except
from specific phone
numbers, enter up to
three phone numbers,
then enter the phone
number to ring when
those numbers call.
5. Click the Save button.
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Setting Up…
Priority Alert
Feature Description
Priority Alert allows selection of a different ring type for certain incoming calls, such as a specific person,
or a call from inside or outside a group. This feature is available with VoiceManager Office and
Anywhere packages, and IP Centrex service.
Solution
Increase customer satisfaction while making sure to answer the most important calls first. The Priority
Alert feature allows you to identify specific callers with a distinctive ring based on creating distinctive
alert rules.
Setup
Turn On Priority Alert
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Call Receiving
section, click the Priority
Alert link.
5. Click the On checkbox
next to a Priority Alert
Rule from your list.
6. Click the Save button.
7. Click the Add Priority
Alert link to create a
new rule.
8. Enter an explanation for
the rule in the
Description field.
9. Select the type of phone
number to apply the
rule to in the When
Receiving Calls From
drop-down menu.
10. Click the Use Priority
Alert or Do Not Use
Priority Alert radio
button to define how to
treat the call.
11. Select when to apply the
rule by clicking an
option in the During
Regular Schedule and
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Setting Up…
Priority Alert
During Holiday Schedule
drop-down menus.
Create separate Priority
Alert Rules if both a Regular
and a Holiday Schedule are
desired.
See Setting Up Schedules
for instructions on how to
create and edit a schedule.
12. Click the Save and
Return button.
Edit / Create a Priority Alert Rule
1. Follow steps #1-4 from
Turn On Priority Alert.
2. Click the Edit link to
make changes to an
existing rule, or the Add
Priority Alert link to
create a new rule.
3. Enter an explanation for
the rule in the
Description field.
4. Select the type of phone
number you want to
apply the rule to in the
When Reciving Calls
From drop-down menu.
5. Define how you want to
treat the call by
selecting the Use
Priority Alert or Do Not
Use Priority Alert radio
button.
6. Select when you want
the rule to apply by
choosing an option in
the During Regular
Schedule and During
Holiday Schedule dropdown menus.
See Setting Up Schedules
for instructions on how to
create and edit a schedule.
7. Click the Save and
Return button.
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Setting Up…
Push to Talk
Feature Description
Push to Talk provides user-to-user intercom service across an enterprise. This service may be used in
conjunction with Instant Call Group to emulate key system intercom functionality. It is only available
with the IP Centrex service and requires an IP Centrex phone.
Solution
Communicate easily with intercom-like functionality. Push to Talk can be used between members of a
team with the Instant Group Call feature so that you can broadcast messages across multiple phones
simultaneously to increase productivity and streamline communication.
Setup
Push to Talk Settings
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Call Receiving
section, click the Push to
Talk link.
5. Click the On checkbox
to enable the Auto
Answer feature and hear
the caller’s voice over
the intercom.
6. Click the Off checkbox
to manually answer a
Push to Talk call without
using the intercom.
7. Click the Outgoing
Connection Type dropdown menu and select
One-Way or Two-Way
communication.
One-Way Connection - only the
caller can talk and be heard.
Two-Way Connection - both
parties can talk and be heard.
8. Choose who to Allow
Calls From by clicking
the drop-down menu
and selecting Only the
Assigned Users or
Everyone except the
Assigned Users.
9. Click the Save button.
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Setting Up…
Push to Talk
Push to Talk Assigned Users List
1. Click the Search dropdown menu.
2. Click either the Last
Name or First Name
option.
3. Enter the name in the
Search field.
4. Click the Find button.
5. Alternately, click on
names from the
Available Users list.
6. Click the Add or Add All
button to move one or
all to the Assigned Users
list.
7. Likewise, click the
Remove or Remove All
button to remove users
from the Assigned Users
list and return them to
Available Users.
8. Click the Save button to
store settings.
Result: A message indicates
the Push to Talk settings
updated successfully.
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Setting Up…
Remote Office
Feature Description
Remote Office allows you to associate a remote phone number with your primary business number.
Make and receive calls as if from the office! Your business number displays to called parties and your
business will be billed for your phone activity. This feature is available with the VoiceManager Anywhere
package and IP Centrex service.
Solution
Maximize your time and expand your business; place and answer business calls from any location!
Setup
Turn on Remote Office
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Advanced Call
Settings tab.
4. Under the Remote
Calling section, click the
Remote Office link.
5. Click the Remote Office
On radio button to
activate the feature.
6. Enter a phone number
in the Remote Phone
Number field where you
can be reached.
7. Click the Save button.
Result: A message indicates
the Remote Office settings
were updated successfully.
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Setting Up…
Sequential Ring
Feature Description
Sequential Ring acts as a find-me-follow-me feature that rings up to five numbers in a customized
sequence when an incoming call matches specified conditions. Sequential Ring is available with the
VoiceManager Anywhere package and IP Centrex service.
Solution
Provide enhanced service and stay connected when away from the office!
Setup
Create a Sequential Ring List
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Call
Forwarding section, click
the Sequential Ring link.
5. Click the Ring My Phone
Number First check box
to ring your phone
number before routing
calls to the next phone
number in the list.
6. Click the Skip to Next
Number if Busy check
box to ring the next
number in the list if a
number is busy.
7. Click the Allow Caller to
Skip Sequence check
box for call to advance
to the first available
number in the list.
You may choose to route all
or only selective incoming
calls to your Sequential Ring
List. To route only selective
calls, you must add rules
that will determine when
calls are routed.
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Setting Up…
Sequential Ring
Define Routing of Calls
8. Click the Add Another
Number link. You can
enter up to 5 numbers.
9. Enter the Phone
Number to which calls
should be routed.
10. Choose Yes or No from
the Answer
Confirmation dropdown menu.
11. Click the Rings dropdown menu to select the
number of rings before
the call is forwarded to
the next number.
12. Click Clear or Remove
to delete any number
from your list.
13. Click the Save button to
complete your list.
14. To activate Sequential
Ring, you must have at
least one Sequential
Ring Rule turned On.
15. Click the Save button.
2|P a g e
Setting Up…
Sequential Ring
Add/Edit Sequential Ring Rule
1. Click the Edit or Add
Sequential Ring Rule link
to change or add a new
Sequential Ring Rule.
2. Enter a Description for
the rule in the field
provided.
3. Click the When Receiving
Calls From drop-down
menu.
4. Click the phone number
to which the rule applies.
The options are Any
Phone Number or
Specific Phone Numbers.
5. If you select Specific
Phone Numbers, click the
type of phone number
(Any Private Number or
Any Unavailable Number)
and enter the number.
6. Click the Call Sequential
Ring List or Do Not Call
Sequential Ring List
check box to activate or
deactivate this feature.
7. Click the During Regular
Schedule or During
Holiday Schedule dropdown menus.
8. Click the schedule for
when the Sequential Ring
Rule should apply.
9. Add a new schedule by
clicking the Add a
Regular Schedule or Add
a Holiday Schedule link
and entering the required
information.
10. Create separate
Sequential Ring Rules if
both a Regular and a
Holiday Schedule are
desired.
See Setting Up Schedules
for detailed instructions.
11. Click Save and Return.
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Setting Up…
Sequential Ring
4|P a g e
Setting Up…
Simultaneous Ring
Feature Description
Simultaneous Ring enables selecting up to ten other phone numbers that will ring at the same time for
incoming calls. It may also be activated or updated using the VoiceManager Toolbar which is
downloadable from the Applications tab. Simultaneous Ring is available with the VoiceManager
Anywhere package and IP Centrex service.
Solution
Maximize customer service and streamline all phone numbers into one so that incoming calls ring
multiple phones to ensure you are reached!
Setup
Simultaneous Ring List Options
1.
Log in to VoiceManager
MyAccount.
2.
Click the VoiceManager
Tools menu in the left
navigation bar.
Click the Call Settings
tab.
Under the Call
Forwarding section, click
the Simultaneous Ring
link.
Click the Off checkbox to
disable the Simultaneous
Ring feature.
Click the Always On
check box to turn
Simultaneous Ring on all
the time.
Enter up to ten Phone
Numbers that will ring at
the same time.
3.
4.
5.
6.
7.
8.
9.
Click the Yes or No dropdown menu for the
Answer Confirmation
action for each phone
number.
Click the Add Another
Number link to add a
phone number tothe list.
10. Click Remove to delete a
phone number from the
list.
11. Click On With
Simultaneous Ring Rules
to enable feature when a
specific rule is selected.
12. Click the Do Not Call My
List If I Am On a Call
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Setting Up…
Simultaneous Ring
check box to disable the
feature when on a call.
13. Click the Save button.
Add/Edit Simultaneous Ring Rule
1. Click the checkbox next
to an existing rule to
activate the feature.
2. Click the Edit or Delete
link to change or
remove a rule.
3. Click the Add
Simultaneous Ring Rule
link to create a new rule.
4. Enter a rule name in the
Description field.
5. Clickthe When
Receiving Calls From
drop-down menu.
6. Click the phone number
to which the rule
applies.. The options are
Any Phone Number or
Specific Phone
Numbers.
7. If you select Specific
Phone Numbers, click
the type of phone
number (Any Private
Number or Any
Unavailable Number)
and enter the number.
8. Click the Call
Simultaneous Ring List
or Do Not Call
Simultaneous Ring List
check box to activate or
deactivate this feature.
9. Click the drop-down
menu for During Regular
Schedule or During
Holiday Schedule to
select when the rule
applies.
10. Create a new schedule
by clicking the Add a
Regular Schedule or
Add a Holiday Schedule
link.
2|P a g e
Setting Up…
Simultaneous Ring
11. Create separate
Simultaneous Ring Rules
if both a Regular and a
Holiday Schedule are
desired.
SeeSetting Up Schedules for
detailed instructions.
12. Click the Save and
Return button.
Result: A message indicates
your Simultaneous Ring
Rule settings were saved
successfully.
3|P a g e
Setting Up…
Simultaneous Ring
Feature Description
Simultaneous Ring enables selecting up to ten other phone numbers that will ring at the same time for
incoming calls. It may also be activated or updated using the VoiceManager Toolbar which is
downloadable from the Applications tab. Simultaneous Ring is available with the VoiceManager
Anywhere package and IP Centrex service.
Solution
Maximize customer service and streamline all phone numbers into one so that incoming calls ring
multiple phones to ensure you are reached!
Setup
Simultaneous Ring List Options
1.
Log in to VoiceManager
MyAccount.
2.
Click the VoiceManager
Tools menu in the left
navigation bar.
Click the Call Settings
tab.
Under the Call
Forwarding section, click
the Simultaneous Ring
link.
Click the Off checkbox to
disable the Simultaneous
Ring feature.
Click the Always On
check box to turn
Simultaneous Ring on all
the time.
Enter up to ten Phone
Numbers that will ring at
the same time.
3.
4.
5.
6.
7.
8.
9.
Click the Yes or No dropdown menu for the
Answer Confirmation
action for each phone
number.
Click the Add Another
Number link to add a
phone number tothe list.
10. Click Remove to delete a
phone number from the
list.
11. Click On With
Simultaneous Ring Rules
to enable feature when a
specific rule is selected.
12. Click the Do Not Call My
List If I Am On a Call
1|P a g e
Setting Up…
Simultaneous Ring
check box to disable the
feature when on a call.
13. Click the Save button.
Add/Edit Simultaneous Ring Rule
1. Click the checkbox next
to an existing rule to
activate the feature.
2. Click the Edit or Delete
link to change or
remove a rule.
3. Click the Add
Simultaneous Ring Rule
link to create a new rule.
4. Enter a rule name in the
Description field.
5. Clickthe When
Receiving Calls From
drop-down menu.
6. Click the phone number
to which the rule
applies.. The options are
Any Phone Number or
Specific Phone
Numbers.
7. If you select Specific
Phone Numbers, click
the type of phone
number (Any Private
Number or Any
Unavailable Number)
and enter the number.
8. Click the Call
Simultaneous Ring List
or Do Not Call
Simultaneous Ring List
check box to activate or
deactivate this feature.
9. Click the drop-down
menu for During Regular
Schedule or During
Holiday Schedule to
select when the rule
applies.
10. Create a new schedule
by clicking the Add a
Regular Schedule or
Add a Holiday Schedule
link.
2|P a g e
Setting Up…
Simultaneous Ring
11. Create separate
Simultaneous Ring Rules
if both a Regular and a
Holiday Schedule are
desired.
SeeSetting Up Schedules for
detailed instructions.
12. Click the Save and
Return button.
Result: A message indicates
your Simultaneous Ring
Rule settings were saved
successfully.
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Feature Description
Speed Dial offers two options that allow making calls using speed codes. Speed Dial 8 provides singledigit dialing for up to eight (8) frequently called phone numbers and is available with the VoiceManager
Office package. Speed Dial 100 provides two-digit dialing for up to 100 frequently called phone
numbers and is available with the VoiceManager Anywhere package and IP Centrex service.
Solution
Save time wasted looking up names and phone numbers! VoiceManager can create customized lists of
one or two-digit codes to call the most frequently dialed numbers.
Setup
Speed Dial Rules
To turn on the Speed Dial
feature, at least one Speed
Dial Rule must exist.
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab .
4. Under the Dial / Redial
heading, click the Speed
Dial link.
5. Click the Add Speed
Dial Rule link.
6. Click the Speed Code
drop-down menu to
assign a code to a
Phone Number.
7. Enter the Phone
Number to attach to the
Speed Code.
8. Enter a name in the
Description field for the
speed dial party.
9. Click the Save button.
10. Click the Edit or Delete
link to modify an
existing rule.
Result: A message indicates
the Speed Dial Rule was
added, edited, or deleted.
Speed Dial numbers may be
accessed using a code or
the VoiceManager Toolbar.
1|P a g e
VoiceManager Call Settings
Voice Support
VoiceManager Call Settings
Summary
Learn how to configure the call settings in VoiceManager.
Solution
The instructions on this page are specific to the new VoiceManager portal. If you have not opted­in to this trial, you may find support for the
previous version of VoiceManager at the VoiceManager Learning Center.
Getting
Business
Call
System
Telephone
Resource
Settings Management
Started
Applications
Guides
Center
VoiceManager users have access to a broad spectrum of Personal Features through the VoiceManager Toolbar, the MyAccount portal,
and feature access codes. After confirming the Feature Package and services assigned to you, invest time in this area to learn more about
how to address your unique calling requirements and preferences.
Call Settings
Resource
Description
Automatic
Callback
Save time wasted on busy signals and redials. Automatic Callback redials the last number called as soon as it becomes available and connects instantly!
Auto Attendant
Auto Attendant improves customer service by making sure customers reach who they need, when they need them.
It also provides an automated way to deliver information to customers such as business hours, directions, and sales promotions.
Call Forwarding
Call Forwarding is an important feature that can be used for disaster recovery and business
continuity.
Empower employees with advanced call forwarding capabilities, ensuring they can always be reached.
Call Hold
Provide excellent service with flexible features that enable employees to hold and retrieve calls quickly, ensuring availability for important issues. Call Hold enables handling calls of a more urgent nature while
affording opportunities to discuss call­back times for those that are not
Call Notify Stay connected anywhere you have email access! Call Notify generates an email notification to your inbox when specified calls are received.
8/13/2015
VoiceManager Call Settings
Call Return Enhance productivity and customer service by creating a climate of follow-up. Connect with clients,
even after missing a call the first time, and build customer loyalty and business.
Call Acceptance
and Rejection
Call Acceptance and Rejection helps manage incoming calls by authorizing whether or not to answer them. Create time range rules to determine whether a call is accepted or rejected. Avoid harassing phone calls and block those that prevent focusing on business or customers with the Call Acceptance and Rejection feature.
Calling Line ID
Control and protect personal identity. The Calling Line ID feature controls the information that displays on the phone for incoming and outgoing calls. Maintain privacy by blocking phone identification when making external calls.
Call Transfer
Ensure customers receive speedy service by routing calls quickly and efficiently. The Call Transfer
feature facilitates call management and direction.
Custom Ringback
Deliver optimal customer service by providing a customized message or ring tone to specific customers
Do Not Disturb
Increase productivity by minimizing interruptions. Do Not Disturb eliminates ringing by redirecting calls
to voice mail.
Music On Hold
Make customers’ hold time more pleasant. Use music or messages to inform or entertain customers
while they wait.
Personal Status
Manager
One click and you are on the go!Maximize productivity and customer service by choosing from four pre­set options to receive calls anywhere, anytime.
Priority Alert
Increase customer satisfaction while making sure to answer the most important calls first. The Priority Alert feature allows you to identify specific callers with a distinctive ring based on creating distinctive alert rules.
Push to Talk
Communicate easily with intercom­like functionality. Push to Talk can be used between members of a team with the Instant Group Call feature so that you can broadcast messages across multiple phones simultaneously to increase productivity and streamline communication.
Sequential Ring
Provide enhanced service and stay connected when away from the office!
VoiceManager Call Settings
Speed Dial
Save time wasted looking up names and phone numbers!VoiceManager can create customized lists of one or two­digit codes to call the most frequently dialed numbers.
Advanced Call Settings
Busy Lamp
Improve productivity with this advanced monitoring capability. Calls can be answered and routed in record time, ensuring customer’s needs are met quickly!
Call Pickup
Provide excellent customer service by enabling employees to answer any line within their Call Pickup Group.
Directed Call
Maintain business priorities and choose to answer specific incoming calls to ensure faster handling time and Pickup with Barge­ service. Add convenience by answering an incoming call ringing on a different phone without leaving your desk. In
Also, join a call in progress to monitor the quality of the communication and provide coaching or support.
Hoteling
Enjoy complete mobility when visiting other company locations by making and receiving calls that appear as your own business phone number.
Hunting and
Series Completion
Never miss a customer call!Hunting and Series Completion facilitates routing calls to a team of
employees. Routing can be customized based on the order phones ring, the number of rings at each
extension before advancing calls to the next available user, and the treatment for any call that cannot
be answered.
Instant Group Call
Easily create and manage groups of users that can be called simultaneously for a conference call. Instant Group Call can also be combined with the Push­to­Talk feature to deliver Intercom functionality for IP Centrex Customers.
Remote Office
Maximize your time and expand your business; place and answer business calls from any location!
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