Amadeus Basic Course

Amadeus Basic Course
1
Amadeus Basic Reservation & Ticketing Manual
2
Document Control
Security level
Company
Automated Systems Co.
Department
Training Services
Author
Shadab Kazi
Reviewed by
Kamran Khan
Version
Date
01
July 2012
27 JUL 12
Change
Comment
Amadeus Basic Reservation & Ticketing Manual
By
3
TABLE OF CONTENTS
INTRODUCTION ..................................................................................................................................... 5
AUDIENCE ............................................................................................................................................... 5
COURSE OBJECTIVES ........................................................................................................................... 5
COURSE GUIDE OBJECTIVES .............................................................................................................. 5
AMADEUS SIGN ..................................................................................................................................... 6
ENCODING AND DECODING ............................................................................................................... 8
AMADEUS INFORMATION PAGES ..................................................................................................... 9
AMADEUS ONLINE HELP AND E SUPPORT ..................................................................................... 9
AMADEUS AIR ...................................................................................................................................... 10
WORKING WITH A TIMETABLE DISPLAY ..................................................................................... 10
WORKING WITH A SCHEDULE DISPLAY ....................................................................................... 11
WORKING WITH AN AVAILABILITY DISPLAY............................................................................. 11
DIRECT ACCESS AVAILABILITY...................................................................................................... 13
CARRIER PREFERRED DISPLAY....................................................................................................... 13
SEVEN DAY SEARCH .......................................................................................................................... 13
CHANGING THE DISPLAY ................................................................................................................. 14
TYPES OF FLIGHT ................................................................................................................................ 14
AMADEUS ACCESS LEVELS .............................................................................................................. 14
PNR –PASSENGER NAME RECORD .................................................................................................. 15
OPTIONAL ELEMENTS IN PNR .......................................................................................................... 16
REMARKS IN PNR (RM) ...................................................................................................................... 16
OTHER SERVICE INFORMATION (OSI) ........................................................................................... 16
SPECIAL SERVICE REQUESTS (SSR)................................................................................................ 17
AMADEUS PNR RETRIEVAL .............................................................................................................. 17
AMADEUS PNR UPDATE AND MODIFICATION ............................................................................ 17
APIS/ DOCS THE ADVANCE PASSENGER INFORMATION SYSTEM ......................................... 18
RESERVATION STATUS CODES ....................................................................................................... 19
SPLIT OR DEVIDE AMADEUS PNR ................................................................................................... 20
AMADEUS QUEUES ............................................................................................................................. 20
FARES AND PRICING .......................................................................................................................... 21
FARE QUOTE DISPLAY (FQD) ENTRY ............................................................................................. 21
CURRENCY CONVERSIONS ............................................................................................................... 23
ITINERARY PRICING ........................................................................................................................... 23
INFORMATIVE PRICING ..................................................................................................................... 24
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STEPS TO ISSUE TICKET .................................................................................................................... 24
VOID -ELECTRONIC TICKET (E TICKET) ........................................................................................ 24
RESERVATIONS GUIDELINES –(IMPORTANT DO’S AND DON’TS) .......................................... 25
E – SUPPORT CENTRE ......................................................................................................................... 27
Amadeus Basic Reservation & Ticketing Manual
5
INTRODUCTION
The Amadeus central system is a global distribution system (GDS) that allows users to provide
complete travel arrangements for multiple travel-related companies, including airlines, trains,
hotels, car rentals, cruises and ferries
AUDIENCE
This course guide is intended for Travel professionals attending the Amadeus Basic Reservation
and Ticketing training course.
COURSE OBJECTIVES
The objective of the Amadeus Basic Reservation and Ticketing course is to provide a high
standard of knowledge and experience in order for the participants to receive the Amadeus
Certification.
COURSE GUIDE OBJECTIVES
The aim of this document is to reinforce the lessons you learn in the Amadeus Basic Reservation
and Ticketing course. This guide provides help in understanding the material presented in the
course
Amadeus Basic Reservation & Ticketing Manual
6
AMADEUS SIGN
The sign in functionality grants you access to the distribution system, thus enabling you to create
reservations for your clients.
An agent sign is assigned to each person authorized to use an Amadeus terminal which is always
password protected. This may be a unique agent sign, which provides a means of identifying
actions taken by an individual in the same office.
Each Amadeus sign is a six-character code. The first four characters must be numbers. The last
two characters can be letters or a combination of a letter and a number. Each sign can have a
number of duty codes associated to it. These duty codes specify which transactions the agent can
or cannot perform.
As far as travel agent is concerned it can work with two duty code AS and SU:
AS - AGENT SIGN (NORMAL)
SUSUPERVISORY
How to Sign In to the System:
JI1234AA /AS- PASSWORD
JI
1234AA
/AS
-PASSWORD
Sign In transaction Code
Agent Sign
Slash followed by the duty code
Dash, your password
What Are Work Areas?
There are six work areas in the system. Each work area is identified by a letter from A to F. If you
do not specify a work area when you sign in, the system assigns the first available work area to
you.
Only one PNR at a time can be active in a work area. You can work on more than one PNR at a
time, each in a different work area.
Similarly, more than one agent can work on the same terminal at the same time. Each agent can
sign in to a different work area using the individual agent signs.
The areas are identified as A, B, C, D, E, and F
How to Identify Your Work Area Status
To check the status of your work areas after you have signed in, enter:
Amadeus Basic Reservation & Ticketing Manual
JD
7
1
2
Terminal ID
Office ID
Here is a list of the different entries you can make:
To sign into first available area
To Sign in to all six areas together
To Sign In to one area
To Sign in to more than one work area
To move to another active work area (area B)
To redisplay sign-in message
Sign Out
Sign Out of an active area
Sign Out of multiple work areas
Sign out of all work areas
JI1234AA/AS
JI*1234AA/AS
JIA1234AA/AS
JIB/C1234AA/AS
JMB
JB
JO
JOC/D
JO*
Exercise:
1.
2.
3.
4.
What is the entry to find the terminal ID
What is the entry to find office ID
What is the entry to sign-in into Amadeus in all work areas
What is the entry to sign out of all work areas
Amadeus Basic Reservation & Ticketing Manual
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ENCODING AND DECODING
Amadeus uses codes to represent locations, companies and equipment in the entries that you use
in Amadeus and in the displays that are returned to you. Therefore, you need to be able to
interpret the codes you see and use.
The airline industry uses a system that identifies each airport and city with a unique three-letter
code. Each airline is identified by a unique two-character code. With these codes, which are
administered by the International Air Transport Association (IATA) and the International
Standards Organization (ISO), you can identify cities, airports and airlines.
For more information, see HE ENCODE or HE DECODE.
City
Airport
Country
To know the currency of country
State / province
(US, AU,CA,BR,AR only)
Airline
Equipment / Aircraft Type
Hotel
Car
Date Time
Check Time Difference
FUNCTION
ENTRY FOR ENCODE
ENTRY FOR DECODE
DAN BRISBANE
DAC DXB
DAN JOHN F KENNEDY
DAC CDG
DC FRANCE
DC AU
DC SWITZERLAND
DC SA
DNS US
DNS FLORIDA
DNA AIR FRANCE
DNE AIRBUS
DNH MARRIOTT
DNC AVIS
DDLON
DDKWI 1130/DXB
DNA LH
DNE 747
DNH EM
DNC ZI
Training exercise:
a. Kindly ENCODE below cities:
1. Auckland
2. Basra
3. Mumbai
4. Amsterdam
b. Kindly ENCODE below airport names
1. Narita
2. O Hare
3. John F Kennedy
4. Luton
c. Kindly ENCODE below airline names: (TWO LETTER CODE)
1. Kenya Airways
2. Emirates
3. Gulf Air
4. Air France
d. Kindly DECODE below airline:
1. SQ
2. LH
3. AI
4. AA
e. Kindly DECODE below airport codes:
1. CDG
2. EWR
3. LHR
4. SFO
f. Kindly DECODE below city codes:
1. DXB
2. VIE
3. FRA
4. MNL
Amadeus Basic Reservation & Ticketing Manual
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AMADEUS INFORMATION PAGES
The Amadeus Information System (AIS) is a central source of reference information. You can
request information from AIS at any time.
Main topic list
Amadeus functions supported by a specific airline
List of telephone numbers of Airlines offices in Kuwait
List of telephone numbers of travel agent in Kuwait
List of Airlines having their own AIS pages
Information provided by a specific airline
Airlines city information
Information about Amadeus cars
Information on a specific car company
Information on a car company facilities at an airport
Information about Amadeus hotels
Information on a specific hotel chain
Information about Amadeus rail
Information about Amadeus ferry
Information about Amadeus tours
Product announcement in Amadeus
Weather forecast for a specific city
Information on a specific airport
Information on a specific country
Information on Amadeus input and output codes
GGAIS
GGPCA LH
GGAMAKWLCL
GGAMAKWAGT
GGAIR AIS
GGAIR LH
GGAIR LH JNB
GGCAR
GGCAR ZE
GGCARZE LHR
GGHTL
GGHTL SI
GGRAIL
GGFERRY
GGTOUR
GGNEWS
GGWEA NCE
GGAPT NCE
GGCOU IE
GGCODE
DISPLAY MAIN HELP INDEX
DISPLAY SUBJECT INDEX
HELP ON TRANSACTION CODE
HELP ON PREVIOUS ENTRY
ACCESS HELP BY QUICKPATH
MOVE WITHIN A PAGE
MOVE TO LAST HELP PAGE
HE
HE FARES
HE FQD
HE/
HE TICKETING
MS106
MP GG
AMADEUS ONLINE HELP AND E SUPPORT
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AMADEUS AIR
Here we describe the functionality of Amadeus Air, its displays and the options you have to
customize your requests.
There are three types of displays in the Air module:
• Availability Display
An Amadeus availability display shows all flights with at least one seat available for sale or
waitlist, based on the transaction code and parameters you use to request the display.
• Schedule Display
An Amadeus schedule display shows all flights and classes operated by all airlines that submit
schedule information to Amadeus.
• Timetable Display
An Amadeus timetable is a display of flights operating during a specified one week period.
WORKING WITH A TIMETABLE DISPLAY
HELP PAGE: HE TN
What Is a Timetable Display?
A timetable display shows all flights operating over a seven-day period for a given city pair. If you
do not specify a date, the system uses the current date. Flights are ordered in the same hierarchy
as for availability displays.
The display contains flights of all airlines for which schedule information is submitted to
Amadeus. You can also display the flights of airlines that do not have a sales agreement with
Amadeus.
Timetable displays do not show classes of service; therefore, you cannot sell seats directly from
this display. Entry to Request a Timetable
TN 20MAY PARNCE
TN
Timetable neutral display
20MAY
Departure date
PARNCE
City pair
Amadeus Basic Reservation & Ticketing Manual
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1
Timetable display entry with date and city pair
2
Timetable codes for days of the week
3
Seven-day date range beginning with the requested date
4
Dates of service for this flight
TIME TABLE for specific carrier
TN 20MAY KWILON / ABA
WORKING WITH A SCHEDULE DISPLAY
HELP PAGE: HE SN
An Amadeus schedule display shows all flights operated by all airlines that submit schedule
information to Amadeus. For airlines that have a sales agreement with Amadeus, availability
status codes by class of service are included in schedule displays regardless of whether seats
are available.
The schedule display also shows the schedules of airlines that do not have a sales agreement with
Amadeus (non-participating carriers). However, you cannot sell these flights.
Entries for Schedule Display
SN15DECKWIDXB
SN15DECKWIDXB/AEK
BASIC SCHEDULE ENTRY
SCHEDULE FOR SPECIFIC AIRLINE
WORKING WITH AN AVAILABILITY DISPLAY
HELP PAGE: HE AN
An Amadeus availability display shows all flights with at least one seat available for sale or
waitlist, for all airlines which have a sales agreement with Amadeus. Based on the transaction
code and parameters you use to request the display.
An Amadeus schedule display shows all flights operated by all airlines who submit schedule
information to Amadeus, based on the transaction code and parameters you use to request the
display. For airlines that have a sales agreement with Amadeus, availability status codes are
shown for each class of service, regardless of whether seats are available. The schedule display
also shows departed flights.
Availability and schedule displays include flights up to 361 days in the future (less for some
airlines) and up to 3 days in the past are stored in the system. Flights in the past are shown in an
availability display without availability status codes.
The order in which flights appear on an availability or schedule display depends on the type of
availability you request and (for all types) the regulations that apply in your own market
Basic Availability Entry:
AN 10OCT KWILON
AN
Availability neutral display
10OCT
Departure date
KWILON
City pair
Amadeus Basic Reservation & Ticketing Manual
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Explanation for Line no 1 from above Availability Display:
BA156
F9 A9 J2
Airline Code and Flight Number
NOTE: if the flight is a joint flight, two flights with the same departure and arrival times
but with different airline codes and flight numbers will appear in the display. Joint flight
is an agreement between two airlines that compete over the same route.
F, A, J –class code
9 - Availability code for each class
L - Waitlist
/
Last Seat Availability Indicator
5
Arrival at Terminal number 5
KWI LHR
0 - Waitlist
C – Closed
S – Sold Out
R – Request
Origin & Destination City, Airport Or Train Station Codes
0825
Departure Time
E OR T
(E) Electronic ticketing indicator (can issue Electronic ticket on this flight)
or (T) Ticketless Carrier indicator T indicates that a carrier offers a ticketless payment
option. This ticketless option can either use the SSR EPAY solution, or any other means
defined by the carrier (provided that all other necessary conditions are met)
1305
0
Arrival time
(If there is +1 means the flight arrives next day and -1 means arrives previous day)
Numbers Of Stops
/
Airline Access Type Indicator (see Access Levels below)
TR
06:40
Flight Irregularity Code
Elapsed flying time (including transfer time, for connecting flights)
777
Aircraft Type
(NOTE: 'TRN' AS THE AIRCRAFT TYPE INDICATES A TRAIN JOURNEY.)
Amadeus Basic Reservation & Ticketing Manual
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AVAILABILITY ENTRIES:
Display Basic Amadeus Availability (Today)
Display Availability by Date
Display Availability by Date & Airline
Display Availability by Booking Class
Display Availability by Cabin only
Display Availability by Transit Point
Display Availability by Transit point and Airline
Display Availability by departure time
Display Dual Availability
FOLLOW UP ENTRIES:
Request Return Availability
Change Availability to next day
Change Availability to previous day
Change Availability to 2 days later
Change Availability to 5 days earlier
Redisplay previous Availability
Change Origin City
Change Destination City
Change to Specific Airline
Flight Information from Line no 2 of availability
Flight Information for specific Flight & Date
DIRECT ACCESS AVAILABILITY
ANDXB
AN10NOVKWILON
AN10NOVKWILON/ABA
AN10NOVKWILON/ABA/CT
AN10NOVKWILON/KC
AN10NOVKWIJFK/XLHR
AN10NOVKWIJFK/ABA/XLHR
AN18MARKWIDXB1500
AN10NOVKWILON/ABA*25NOV
ACR25DEC
MN
MY
AC2
AC-5
MPAN
ACDXB
AC//PAR
AC/AEK
DO2
DOBA156/01DEC
When you know that the Airline has Direct Access Agreement with Amadeus you can use following
1EKAN10NOVKWIDXB
availability enter for that airline:
Some of the Airlines having Direct Access Agreement are: AA, 9W, UA, DL, EK, GF, WY, UL
CARRIER PREFERRED DISPLAY
ANQR15DECKWINYC
SEVEN DAY SEARCH
AN/15FEBKWIDXB
AN/15FEBKWIDXB/AEK
AN/15FEBKWIBOM/AKU/CL
WITH SPECIFC CLASS
Amadeus Basic Reservation & Ticketing Manual
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CHANGING THE DISPLAY
CHANGE BETWEEN AVAILABILITY, SCHEDULE AND TIMETABLE
CHANGE TO
SCHEDULE (SN)
TIME TABLE (TN)
AVAILABILITY (AN)
AVAILABILITY (AN) -TO
SCHEDULE (SN) -TO
ACSN
ACTN
TIME TABLE (TN) -TO
TCSN
SCTN
SCAN
TCAN
TYPES OF FLIGHT
There are four different types of flights:
1. NON-STOP FLIGHT
2. DIRECT FLIGHT
3. CONNECTING FLIGHT
4. CHANGE-OF-GAUGE
A flight with no intermediate stops, and the same flight number and
aircraft.
A flight with intermediate stop(s), and the same flight number and
aircraft.
A flight with intermediate stop(s), and a change of flight number and
aircraft.
A connecting flight with intermediate Stop(s) and the same flight
number, but with a change of aircraft type.
AMADEUS ACCESS LEVELS
Access Level
Amadeus Full Access
Display
Amadeus Access Sell
Amadeus Access
Updated
Direct Access Level
Standard Access
Last seat
It addition of Amadeus Access
Sell and Amadeus Access
Update
Amadeus access sell: fully
secured sale (HK) for each
Provides real-time schedule
updates and, when 'numeric
availability is supported last
seat availability from Amadeus
principal displays
Real time link to Airline system
to display accurate availability
Flight Availability & Schedule
updated weekly message sent
to Airline at the end of the
transaction
Last Seat Availability
Indicator
Amadeus Basic Reservation & Ticketing Manual
YES
NO
NO
NO
NO
Indicator
(/)
(.)
(:)
(*)
(Blank)
15
PNR –PASSENGER NAME RECORD
A Passenger name record (PNR) contains the details of a passenger reservation and other
information to passenger trip .Each PNR consist of a collection of information items called
elements. Each PNR can contain maximum 999 elements, but it must contain the following five
mandatory Elements:
Five Mandatory Elements to create a PNR on Amadeus system (STEPS TO CREAT PNR)
STEP NO
1
2
3
4
5
6
MANDATORY ELEMENTS
ITINERARY ELEMENT
NAME ELEMENT
CONTACT ELEMENT
(AGENCY)
TICKET ARRANGEMENTS
RECEIVED FROM
ER
AMADEUS ENTRIES
AN15JUNKWIDXB/AKU
– SEE AVAILABILITY
SS1Y1
- SELL SEAT IN Y CLASS & LINE NO 1
NM1PRINCE/MOHAMMEDMR
AP KWI 965 24812345 AMADEUS TRAVELS
TKOK
RF CHALES
AFTER YOU DO ABOVE STEPS END (SAVE)AND
RETRIEVE PNR
PNR may be created in your preferred steps order however above order of the steps may be adopted:
SEGMENT SELL OPTIONS:
SS1Y1
SS1YJ1
SS1YJA1
SS1Y1/PE
SSKU301Y15JANKWIBOM1
NAME OPTIONS
FOR HELP: HE SS
SHORT SELL
IF CONX FLTS KWI-LON-NYC
IF CONNECTION MORE THAN 2
WAITLIST SEGMENT
LONG SELL
FOR HELP: HE NM
ENTRIES
Single Name – Adult
Single Name – Child
Single Name – Child (Date of Birth)
One Adult and One Infant with Same Family
Name
NM1ALGHANIM/ALI(INFKHALDI/EMAN/01JAN12) One Adult and One Infant with Different
Family Name
NM3ALGHANIM/A MR/B MRS/C MR
3 Adults with Same Family Names – One
entry
NM2AlGHANIM/A MR/B MSTR(CHD)
1 Adult and 1 Child with Same family names
1/(INF/ROSE/1MAY12) 1 is adult
Add infant name having same Family Name as
passenger NO 1 after creating a PNR
1/(INFMOHD/JACK/1MAY08)
Add infant name having Different Family
Name as passenger NO 1 after creating a PNR
2/(CHD)
Add Child Tag for passenger number 2 after
creating PNR
TYPES
NM1ALGHANIM/MOHD MR
NM1ALGHANIM/ALI (CHD)
NM1ALGHANIM/ALI (CHD/01JAN05)
NM1ALGHANIM/ALI(INF/ROSE/01JAN12)
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TICKETING ARRANGEMENT:
TKOK
TICKETS HAVE BEEN ISSUED (NO QUEUE PLACEMENT)
TKTL/15AUG TICKET TIME LIMIT IS USED TO REQUEST TICKET ISSUANCE ON SPECIFIC DAT
AND TIME (AUTOMATIC QUEUE PLACEMENT TO QUEUE NO 8 AND CATEGORY C1)
FOLLOW UP COMMANDS:
IG
IR
RT
Ignore PNR
Ignore changes and re-displays PNR
Redisplay PNR
OPTIONAL ELEMENTS IN PNR
Following are the optional elements which can be entered in pnr
REMARKS IN PNR (RM)
RM NEED TO RECONFIRM WITH PAX (Free flow text)
RC ADVANCE TAKEN FROM PAX (Free flow text)
RIS KWD250.000
RIR Please reconfirms your return itinerary
RIZ Service amount charged KWD 15.000
OP25DEC/ISSUE TICKET (FREE FLOW TEXT)
[email protected]
[email protected]
[email protected] /L8
FOR HELP: HE RM
General Remark only View by Amadeus
Airline user
Confidential Remarks View by Your office
Service fee remarks for back office accounting
Free flow Remarks (text) on itinerary
Free flow Remarks (text) on ITR
Option for Reminder (An option element is used to
place a pnr on a specific office on a specific queue
on a specific date.
(For more information use HE OP)
Insert Email Id in PNR
Email Itinerary (will show ticket no. also)
Email E ticket (L8 – FB element in PNR)
OTHER SERVICE INFORMATION (OSI)
An OSI (other service information) element contains special information regarding a passenger for
passengers in the pnr that is sent to the Airline that appear in the itinerary. An OSI element is not a
service request and does not require confirmation for the Airline. Unlike SSR element SSR element do
not result in the automatic placement of pnrs on queue if a response is received from the Airline
OS EK PAX IS VIP
Information for specific carrier
Amadeus Basic Reservation & Ticketing Manual
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OS YY PAX IS VIP
Information for All carriers
SPECIAL SERVICE REQUESTS (SSR)
FOR HELP HE SR
An SSR – Special Service Request is an application to an Airline to provide a particular facility for a
passenger or passengers. A SSR request is made using an SR entry, which generates an SSR element in the
pnr and a request message to the Airline or Airlines concerned. An Service request does require
confirmation from the Airline and it result in the automatic placement of pnrs on queue if a response is
received from the Airline.
SRVGML
SRMOML/P2
SRSPML-FREE FLOW TEXT
SRWCHC
SRWCHR/P2
SRBSCT
SM2
FFDQR-123456789
FFNQR-1234567890
FFNQR-1234567890/P2
SRFQTVEK-EK123456789
SRFQTVBA-AA1234567/P1
RTPNRPNR
RT/ALSHATTY
RT/B
RT/ALSATTY*A
RT4
RT0
LP/KU541/20DEC
LP6
Meal request – Vegetarian Vegan Meal
To get meal codes in Amadeus use help page:
HE MEAL…….and
MS22
Moslem Meal for passenger no 2
Meal request – Special Meal
Wheelchair request
To get wheelchair codes in Amadeus use help page:
GGCODEW
Bassinet Request for Infant
Seat Map Display for segment no 2
Display a Frequent Flyer Name from the Airlines Data
Enter Frequent Flyer Number Automated
Enter FFN for passenger no
Manual Entry for Frequent Flyer Number
Create an SSR element for Mileage Accrual
AMADEUS PNR RETRIEVAL
FOR HELP: HE RT
Retrieve Booking (Reference) by Amadeus PNR
By Name
By starting alphabet
By Name (only active PNRs only)
From the list
To return back to the list
By flight number & date
From the LM list
AMADEUS PNR UPDATE AND MODIFICATION
All elements entered into a PNR are numbered that may be modified /canceled as required with below
entries:
XE3
To cancel segments/elements number 3
Amadeus Basic Reservation & Ticketing Manual
18
XE3,5,7
XI
3/RR
6/KWI WAFA 3344332-H
SX
SBK
SBK3
SB25DEC3
SO EK M DXBKWI
or
SO EK M 23DEC DXBKWI or
SO YY F DXBKWI
2/(CHD)
SIARNK
DO3 or DOKU541
To Cancel segments/elements number 3 and 5 and 7
To Cancel Amadeus Booking
To reconfirm segment
Update phone element
To cancel Seat request
To rebook all segment in K class
To rebook segment number 2 in K class
To Change date to 25DEC for segment number 3
Insert OPEN segment
Add Child tag for passenger number 2
Insert ARNK – Surface segment
To check flight information
APIS/ DOCS THE ADVANCE PASSENGER INFORMATION SYSTEM
FOR HELP HE DOCS & MS 148
SRDOCS BA HK1-P-GBR-012345678-GBR-30JUN73-M-14APR09-JOHNSON-SIMON
-PAUL/P1/S3
SR
DOCS
BA
HK
1
-P
-KWT
-012345678
-KWT
-30JUN73
-M
-01JAN15
-JOHNSON
-SIMON
-PAUL
/P1
/S3
TRANSACTION CODE
SSR CODE FOR TRAVEL DOCUMENT
AIRLINE CODE
ACTION CODE (HK ONLY)
NUMBER OF SERVICES REQUESTED
DASH, TRAVEL DOCUMENT TYPE
I - IDENTITY CARD
P - PASSENGER PASSPORT
DASH, DOCUMENT ISSUING COUNTRY/STATE
(THREE-LETTER AIRIMP COUNTRY CODE)
DASH, TRAVEL DOCUMENT NUMBER
(UP TO 15 DIGITS INCLUDING SPACES)
DASH, PASSENGER/CREW NATIONALITY
(THREE-LETTER AIRIMP COUNTRY CODE)
DASH, DATE OF BIRTH - (DDMMMYY FORMAT)
DASH, GENDER INDICATOR
M - MALE
F - FEMALE
MI - MALE INFANT
FI - FEMALE INFANT
U - UNDISCLOSED GENDER
DASH, TRAVEL DOCUMENT EXPIRY DATE
DASH, TRAVEL DOCUMENT SURNAME
DASH, TRAVEL DOCUMENT FIRST GIVEN NAME
DASH, TRAVEL DOCUMENT SECOND NAME(S)
PASSENGER ASSOCIATION
SEGMENT ASSOCIATION
Amadeus Basic Reservation & Ticketing Manual
19
You can also use shortcut through smart tab with name APIS under your PUBLIC smart
keys.

RESERVATION STATUS CODES
HK
HL
HN
RQ
TK
RR
KL
UC
UN
US
HX
NO
KK
PK
GK
-
CONFIRMED SEGMENT
WAITLIST SEGMENT
WAITLIST (HOLDING NEED)
WAITLIST (FOR SEGMENT IN TST)
SCHEDULE CHANGE
RECONFIRMED
CONFIRMED FROM WAITLIST
UNABLE TO CONFIRM
UNABLE, DOES NOT OPERATE
UNABLE TO ACCEPT SALE, HAVE WAITLISTED
SEGMENT CANCELLED
NO ACTION TAKEN BY AIRLINE
CONFIRMED
PASSIVE SEGMENT
GHOST SEGMENT (FOR PRICING ONLY)
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SPLIT OR DEVIDE AMADEUS PNR
FOR HELP: HE SP
Steps
1
2
3
4
5
Action
Split Passenger Number 2 and 4
Received From
File Split
Received From
End & Retrieve
To Display list of Split PNRS
To Display PNR from the list
=
=
RTAXR
RT2 (No. from List)
AMADEUS QUEUES
DIPLAY THE QUEUE SUMMARY (all queues)
DISPLAY Q COUNT FOR ALL QUEUE HAVING PNRS OR
MESSAGES IN THEM
To start work on a Queue
( Enter queue no 8)
To remove the PNR from queue
To move to next PNR in Queue
To exit from queue
To place PNR to specific queue no.
TO place PNR to specific queue and Category no.
To remove all PNRs from a specific Q no
To Activate a Queue with 3 Categories
To add category in an existing Queue
To Delete a Queue
To Ad name to a Queue
To delete Queue name
To Ad name to a category
To Delete Category Name
To display Queue no.
To Start working on Category 2
To Remove all PNRs from Q70 Category 2
To transfer a booking to a different office
To send a general Message
Entry
SP2,4
RFPAX
EF
RFPAX
ER
FOR HELPAGE: HE QUEUES
QTQ
QT
QS8
QN
QD OR IG
QI
QE50
QR12
QA50C3
QAC50C2-3
QK50
QAQ50NAME
QAN50
QAN50C1NAME
QAN50C1
QC50CE
QS50C3
QR70C2
QE/KWI1A0900/8C3
QE/KWIKT2269/97
Amadeus Basic Reservation & Ticketing Manual
21
FARES AND PRICING
FOR HELP: HE FARES, GP DIS
Amadeus Fares and Pricing is a computerized air travel pricing system. Its database stores
millions of public and private fares for hundreds of different providers. It can construct an
unlimited number of fares through a dynamic add-on processing facility
The Amadeus fares and pricing entries allow you to:
• Display fares
• Price an itinerary
• Request fare rules and conditions
• Request currency conversions
• Calculate mileage for a route of city pairs
Amadeus fares and pricing entries are divided into two types of transactions:
Fare Quote (FQ) The Fare Quote transactions display information based on the data
contained in an entry. No PNR is required for these entries.
Itinerary Pricing (FX) The Itinerary Pricing transactions price a specific PNR itinerary. A
PNR
must be present when these codes are used, or a PNR is created s a
result
of the transaction.
FARE QUOTE DISPLAY (FQD) ENTRY
Below is an example of an International fare display request from Kuwait to London on BA
Amadeus Basic Reservation & Ticketing Manual
22
Here we give a brief overview of each element in a basic fare display
HEADER
FQDKWILON/ABA/D10OCT
ROE 0.280524 UP TO 1.00 KWD
10OCT12**10OCT12
/BA
KWILON
/NSP
;EH
/TPM 2894
/MPM 3672
FARE DISPLAY REQUEST
Rate of Exchange and Currency
FARE REQUESTED DATE
FARES FOR REQUESTED AIRLINE
If you do not specify an airline it appears as /YY
CITY PAIR
Normal and special fares
• NLX - normal and excursion fares
• CNX - companion, normal and excursion fares
Fares based on a specific global routing indicator
Ticketed point mileage
This is the actual published mileage for the route
Maximum permitted mileage This is the maximum
number of miles you can travel on this route on this
fare to avoid extra charges.
The following table explains the items in each column for second part of fare display requested
for city pair showing from lowest to highest:
COLUMN
LN
FARE BASIS
OW
KWD
RT
B
PEN
DATES/DAYS
AP
MIN
MAX
R
DESCRIPTION
Line number
Fare basis
The fare basis code can give you information about the type of fare, type of
passenger, class of travel, minimum and maximum stay, reservation restrictions,
seasonality, and days of travel.
One-way fare amount
Currency code
Round trip fare amount
Booking class (Reservation Booking Designator)
Note: A plus sign (+) indicates that more than one booking class applies. Use
FQS to obtain more information.
Penalty information.
Note: To see more penalty information, use FQN to check the fare note/rule. For
fares in markets that are not automated, this is always a plus sign (+).
The display contains up to two lines of date /days restrictions.
Advance purchase requirements
Minimum stay restrictions
Maximum stay restrictions
Routing information.
If you see a + sign in the routing column, use FQR to see further
information related to routing.
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23
FQD ENTRIES (FARE QUOTE DISPLAY)
FQDKWILON
FQDKWIMNL/AQR
FQDKWIMNL/AQR/D15DEC
FQDKWILON/IO
FQDKWILON/IR
FQDKWIMNL/AQR,GF,KU,EK
FQDKWILON/ABA/IH
FQDKWILON/AKU/R,-CNN
FQDKWICAI/AKU/R,-IN
FQDKWICAI/AKU/R,-ZZ
FQDKWILON/ABA/IR/D15AUG12
/R,01JAN12
FOR HELP: HE FQD
Display Fare for a Specific Sector - OW & RT
Display fare for specific Airline
Display fare for specific Airline and Date
Display Fare for a Specific Sector on YY Carriers - OW
Display Fare for a Specific Sector on YY Carriers – RT
Display fare for multiple airline
Display Fare for a Specific Sector on BA Carriers – ½
RT NUC
Display Fare child with PTC
Display Fare Infant
Display youth fare
Different Travel And Ticketing Dates – Future Date
Fare Notes: these are follow up entries of FQD
FQN1
FQN1*LI
FQN1*AP
FQN1*PE
FQR2
FOR HELP: HE FQN
Display Fare note of line 1
Display list of Fare Note Paragraph.
Display Specific Paragraph from line No. 1
Display penalty paragraph from line no 1
Display Routing Information on line No 1
CURRENCY CONVERSIONS
FQC37.87NUC/KWD
FQC10.000KWD/NUC
FQC100.00USD/KWD
FQC100.00USD/KWD/15DEC11
Convert from a NUC to a designated currency
Convert from a designated currency to a NUC
Convert one currently to another currency (USD to KWD)
Convert currencies up to 12 months in the past
ITINERARY PRICING
FOR HELP: HE FXP
FXP
FXT3
FXT4/P1
FXT4/P2,3
FXT1/P1,3//5/P2
FXP/P1
FXP/P1,2,5
FXP/P1-3
FXP/INF
Fare quote a new or retrieved PNR, create a TST
Select the fare on line 3 for all passengers
Select the fare on line 4 for passenger 1
Select the fare on line 4 for passengers 2 and 3
Select different fares for selected passengers
Fare quote passenger no.1
Fare quote passengers 1, 2, and 5
Fare quote passengers 1 through 3
Fare quote only infants
Amadeus Basic Reservation & Ticketing Manual
24
FXP/PAX
FQQ3
TQT
TQT/T1
TQT/T2
Fare quote only non-infants
View the ticket image for the fare on line 3
Display all TST
Display TST number 1
Display TST number 2
INFORMATIVE PRICING
Below entries can be used to price itineraries without completing the process of PNR. Fares can be
quoted to class booked, child, infant and best available fares
FXX
FARE QUOTE WITHOUT TST
FXX/S2,3
FOR SPECIFIC SEGMENT
FXA
BEST AVAILABLE FARE
FXR
BEST AVAILABLE FARE AND REBOOK THE CLASS
FXA/KC
-BUSINESS
BEST AVAILABE FARE FOR CABIN
FXA/KF
-FIRST CLASS
FXX/RCH
FARE QUOTE FOR CHILD
FXX/RIN
FARE QUOTE FOR INFANT
STEPS TO ISSUE TICKET
1.
2.
3.
4.
5.
6.
FXP
FPCASH
FM0
FVKU
RFS;ER
TTP
–FARE QUOTE FOR CLASS BOOKED OR
FXB – BEST FARE
-FORM OF PAYMENT
-COMMISSION
-PLATING CARRIER (IF PRESENT DO NOT INSERT AGAIN)
-REFERENCE AND ER
OR
TTP/T1 –TST WISE
OR
TTP/P1 – PAX WISE
DISPLAY TST (TRANSITIONALY STORED TICKET) AND TWD (ELECTRONIC TICKET)
TQT
TQT/T2
TWD
TWD/L6
TWD/TKT229-1234567890
Display a TST
Display a TST number 2
Display E- ticket record from PNR
Display E- ticket record from PNR referring specific FA or FHE
element. (L6)
Display E- ticket record using ticket number outside PNR
VOID -ELECTRONIC TICKET (E TICKET)
STEP 1.
STEP 2.
TWD/L6
OR
TWD/TKT125-1234567890
TWX
- DISPLAY E TICKET FROM PNR BY FA OR FHE LINE NO
- DISPLAY E TICKET BY TICKET NUMBER
- VOID E TICKET
Amadeus Basic Reservation & Ticketing Manual
25
RESERVATIONS GUIDELINES –(IMPORTANT DO’S AND DON’TS)
AIR PNRs
Name Change
 Do not use fictitious passenger names or speculative segments to block space to facilitate
future booking requests.
 Ensure passenger names are identical to travel documents and passports, including complete
first names in order to avoid confusion and possible duplicate bookings.
 Please check GGPCALNCC and also GGAIRXX (or direct with the carrier) for name change
policy and to gain name change authorities for each carrier in the PNR.
 If you require the Amadeus help desk to make the modification please add the following RM
to your PNR and then contact the Amadeus help desk: "PLEASE CHANGE NAME OF
PASSENGER SMITH/MICHAEL MR TO SMYTH/MICHAEL MR. I HAVE AUTHORITIES FROM
ALL AIRLINES IN THE PNR. THANK YOU ABC TRAVEL."
 Amadeus will not be held responsible for any cancellation of bookings by the airlines, as a
result of illegal name change.
Flight Segment
Do not cancel an HL ( Waitlist ) segment and rebook the same flight as HK ( Confirmed ) in one
transaction as it may cause confusion and reject in the airline's system. It is recommended to do
this in 2 separate transactions.
 Do not cancel and rebook segments for the purpose of extending the airline's Ticket Time
Limit ( TTL ) as it is considered system abuse by carriers and may result in a PNR cancellation
by the carrier.
 When making last minute bookings or changes ensure Record Locator Return in the PNR and
ticket numbers are present prior to the flight going under airport control (depends on airline
access level)
 Do not create passive (PK) segments unless there is genuine need for ticketing, to prevent
passive segment charges from airlines.
 Do not modify segments when PNR is localized or taken over by airlines. You must contact the
airline directly for any modifications.
 Do not create multiple trips in the same PNR as it may be considered a duplicate booking in
the airline's system.
 Do not override Minimum Connection Timing warnings at time of ET. Look for alternative
connections instead.
 Never rebook a flight which has already been rejected as UN, NO or UC status. If an airline has
rejected the segment to you once they are not obliged to send a second rejection to the same
segment.
 Limit the number of waitlist segments of same sectors for same airline to avoid confusion in
airline systems.
 Delete (DL) rather than cancel (XE) all inactive segments with status codes HX/NO/UC/UN.
Amadeus Basic Reservation & Ticketing Manual
26
PNR SPLIT
 Do not make any modifications to a PNR in the same transaction as a split.
 Ensure you have received the RLR from airline after split prior to modifying.
 If RLR is not received contact your local Amadeus helpdesk.
Record Locator Return
 Check GGPCAxx to see if carriers in your PNR participate in RLR. If so, wait for RLR before
making further modifications to your PNR.
 Most carriers return a RLR within 4 hours, except Standard Access carriers which may
take up to 12 hours.
 If a RLR isn't returned please contact your Amadeus help desk.
 Check with airline if PNR contains more than one RLR from the same airline.
 Check time of RLR history (RLH) and PNR history (RH) to ensure modifications have been
acknowledged by airline.
 In case Airline locator is not returned , do not create new PNR as it would lead to dupes in
the Airline system when the PNR is synchronized later.Also refrain from canceling PNRs
that have not received the Airline locator. Report such cases to your Helpdesk for further
investigations.
SSR/OSI - (SPECIAL SERVICE REQUEST AND OTHER SERVICE REQUEST)
Do not use any of these special characters/symbols (*:;., # $ ?) in AP, OSI & SSR fields in the PNR.
They are not recognized by the airlines systems; hence they can be rejected upon transmission.
 Cancel all inactive or unwanted SSR, OSI & RM elements in PNR to prevent confusion.
 Contact numbers should be put in OSI YY.
Duplicate Booking
 Please ensure that no duplicate bookings are already created for the same passenger and
itinerary.
 Verify passenger’s name by RT/PAX NAME before creating a new PNR to avoid
duplication.
 It is recommended to query your customers if they have already made a booking
elsewhere before commencing your PNR.
 Cancel all duplicate bookings BEFORE commencing your PNR rather than after to avoid
the cancellation of your own PNR in the airline's system.
 All multiple bookings where it seems impossible or unlikely that the passenger takes both
flights may be considered as duplicate in airlines systems.
PNR Reuse
 Do not re-use an inactive PNR which has expired or has been cancelled for any reason (i.e.
expired TTL, no-show, segment flown, etc).
 Instead, you may use the RRP entry to copy the passenger’s data to create a new PNR. For
more details refer to our help page >HE RRN.883
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27
Direct Access
 Use the Direct Access availability display to book a seat on the airline participating in
Direct Access (*) level. The seat is guaranteed upon End Transaction (ET).
E.g. 1XXAD 24MAR KULJKT (XX – two letter airline code)
 Please refer to HEDIRXX to see the functions supported by these airlines such as
Availability, Schedule, Seat Map, Flight Information, Fares, Secondary PNR display and
Miscellaneous.
Standard Access
 Do not use SB entry to rebook flights originally booked in Standard Access. Cancel and
rebook in 2 transactions is recommended.
 The seat will be guaranteed 12 hours after bookings were made. The airline may have the
rights to Reject Sales with status code -US- within 12 hours. Refer to GGPCAXX for access
level.
Passive Booking
 Ensure that name and flight details exactly match the airline's PNR.
 If you wish to cancel the live booking you will need to contact the airline office, not just XE
the passive segments.
Test Pnrs
 Do not create test PNRs only for pricing purposes. Instead you can create PNRs with GK
segment or use the Amadeus pricing by mask functionality (FQP/S option)
E – SUPPORT CENTRE
The Amadeus e-support centre provides a single access point to a range of information and
services such as troubleshooting and self-learning articles, real-time alerts, tips, product news
and rollouts, and documents. This self-service web-based support tool is designed specifically for
travel agents. It is accessible from the Amadeus selling platform, or from your web browser. To
access Amadeus e-support centre from Amadeus Selling Platform, select the Amadeus e-support
Centre smart Tab
e support Icon on Amadeus selling Platform
Amadeus Basic Reservation & Ticketing Manual
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